Xfinity Home Alarm Quick Start Guide
X nity Home
Quick Start Guide
Learn how to set up your system, customize features
and create a safer home that ts your life.
XHS_QSG_04.19
Get the most from
Table of contents
4 Five ways to manage your system
at home and on the go
your services
Browse the resources below to get the full
bene ts of your X nity Home system.
Need more info? For helpful product information,
FAQs and more: x nity.com/support/home-security
Set up your online account by signing into the subscriber
portal: x nity.com/X nityHomeLogin
Questions about your bill? Go to My Account for information
on your service plan, features and billing:
x nity.com/MyAccount
Purchase additional equipment:
Visit x nity.com/Home-Security/Devices or
call 1-800-XFINITY
6 Arm and disarm your system
8 How your alarm works
8 Important Keypad Codes and Passcodes
10 Updating your emergency contacts
10 Customize your system by setting rules
11 How to prevent false alarms
12 Get to know your equipment
14 FAQs
IMPORTANT: Check with your municipality to see if you are required to obtain
an Alarm Permit for your home security system. If your home requires one,
please update your account with the permit number and expiration date in
the Subscriber Portal (x nity.com/X nityHomeLogin). Under settings,
click Security and scroll to Alarm ordinance and permit registration.
For more information, visit x nity.com/support/home-security.
Save on Home Insurance
X nity is teaming up with Hippo to help protect your home and its
essentials with smarter home insurance. Plus, X nity customers can
save with special discounts for 24/7 professional monitoring and Internet-
enabled smart devices. Visit http://MyHippo.com/XHWelcome.
Ask your technician to ll out the enclosed
Certi cate of Alarm System to see if you can save.
X nity Home Quick Start Guide 3
Five ways to manage your system
"X nity
and
at home and on the go
With X nity Home, you can access your system from anywhere, on any device.
Use any of the methods on this page to arm/disarm your system, monitor system
status, review the latest activity and view live video.
1. X nity Home app
Download the X nity Home app to
access your system on your mobile
device and customize rules.
• The app will ask for permission to add
the X nity Home SMS and Professional
Monitoring Station phone numbers
as contacts to your device. This allows
your device to quickly identify text
messages from X nity Home if your
security alarm goes o or there is an
important message. Tap OK.
• Once the app is installed, sign in using
your X nity username and password
and set up Touch ID, Fingerprint ID, or
Face ID, if applicable.
3. Touchscreen Controller
This hub is a critical part of your security
service. It communicates directly with
your devices and with the Professional
Monitoring Station, and it allows you to:
• Manage your system settings
• Personalize Keypad Codes for family,
IMPORTANT: Do not unplug or
move your Touchscreen Controller
from its install location. Doing
so may interrupt Professional
Monitoring connectivity and service.
friends and anyone who
needs access to your home
• View the weather
• Send an emergency alarm
4. Online Subscriber Portal
Log in to the Subscriber Portal to manage your system and account settings in
greater detail from your computer:
• Update emergency contacts
• Personalize Keypad Codes for
family, friends and anyone who
needs access to your home
• Update your alarm permit
number (if applicable)
2. X nity X1
If you subscribe to X1, you can use the
X nity Home app on your TV to control
your system from the comfort of your
couch. The X1 Voice Remote allows you
to access your system using your voice!
Log in now at
x nity.com/X nityHomeLogin
Just say "X nity Home
Arm Stay" or "X nity
Home Cameras" and
so much more!
5. Wireless Keypad
Your system may include a wireless keypad.
This device can live anywhere in your home
and allows you to arm/disarm your system.
X nity Home Quick Start Guide 54 X nity Home Quick Start Guide
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