Xerox Phaser 6200DX Troubleshooting Manual

Phaser

Color Laser Printer

Troubleshooting

6200

Guide

Copyright © 2002, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.

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XEROX

, The Document Company®, the stylized X, CentreWare®, DocuPrint®, Made For Each Other®, Phaser®,

PhaserShare

, the TekColor® icon, and WorkSet® are registered trademarks of Xerox Corporation. infoSMART™,

PhaserPort™, PhaserPrint™, PhaserSMART™, PhaserSym ™, PhaserTools™, and the TekColor™ name are trademarks of Xerox Corporation.

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, Acrobat®, Acrobat® Reader®, Illustrator®, PageMaker®, Photoshop®, PostScript®, ATM®, Adobe Garamond®,

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, and New Yor k® are registered tr ademarks , and QuickDraw™ is a trademark of Apple Co mputer Incorporated. Marigold™ and Oxford™ are trademarks of AlphaOmega Typography. Avery™ is a trademark of Avery Dennison Corp oratio n. PCL

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ITC Za pf Dingbats

are registered trademarks of International Typeface Corporation.

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MS-DOS

and Windows® are registered trademarks of Microsoft Corporation.

Wingdings™ in TrueType

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation

and TrueType is a r egistered tradem ark of App le Computer, Inc. Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation. Antique Olive

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and Sun Microsystems® are registered tra demarks of Sun Microsystems, I ncorporated. SPARC® is a registered trad emark of SPARC International, Incorporated. SPARCstation™ is a trademark of SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

UNIX

is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

As an E

NERGY STAR

partner, Xe rox Corporat ion has dete rmi ne d t ha t t h i s pr odu ct meets the E NERGY STAR guidelines for energy

efficien cy. The E

NERGY STAR nam e and logo ar e re gis t ered U.S. marks.

This product uses code for SHA-1 written by John Halleck, which is being used with his permission. This product includes an implementation of LZW licensed under U.S. Patent 4,558,302. Other marks are trad emarks or registered trademar ks of the com panies with which they are associ ated. PANTONE

Colors generated by the Phaser 6200 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified so lid color standards. Use current PANTO NE Color Reference Manuals for acc urate colors. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees.

Contents

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Diagnosing Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What causes a paper jam? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at the fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at the duplex unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Jam at the Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Jam at the registration roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Jam at the tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Regular Pr inter Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Cleaning the outside of the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cleaning the density sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Replacing a Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Replacing the Imaging Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Replacing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Replacing the Transfer Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Replacing the Feed Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Repacking Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Phaser® 6200 Color Laser Printer

Resources

A large amount of information is stored in yo ur printer as printable page s. The followin g pages show the Help Guide, a printable page listing resouces for getting help.

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Printable Pages Menu:

1. At the front panel, scroll to the

Printable Pages Menu using the Down Arr ow or

Up Arrow key and pres s the OK key.

2. Scroll to th e de s ir e d printabl e page (s u c h a s

Print Help Guide) using the Down Arr o w or

Up Arrow key and pres s the OK key.

For a complete list of pr intable pages, print the Menu Map.

Error Mess ages

When there is a problem with the printer, the fro nt panel display (1) shows the error message. Press the i button (2) for more information about the error message and ways to solve the problem.

6200-51

6200-69

Phaser 6200

PHASER® 6200 COLOR PRINTER

Help Guide

Resources

CentreWare® Internet Services (IS)

Printer management tool that helps System Administrators:

• Configure and manage multi-vendor printers.

• Provide remote diagnostics and troubleshooting for printer problems.

• Monitor printer and consumable status.

• Hotlink to software updates and Technical Support.

CentreWare IS uses TCP/IP to communicate directly with the printer's embedded web server and runs on any  computer with a web browser.

To launch CentreWare IS, enter your printer's IP address in a web browser (xxx.xxx.xxx.xxx). The IP address is  listed on your front panel. To view the IP Address on the front panel, highlight Printer Identification and press OK.

For detailed information on CentreWare IS software, refer to its online help.

PhaserSMARTTM (English Only)

Automated printer diagnostics and troubleshooting through the web and your web browser.

Launch CentreWare IS: From a web browser, enter your printer's IP address. Select Support. Select the  Technical Support link to access PhaserSMART.

For Windows: From your Phaser printer driver properties, select the Troubleshooting tab. Select the 

PhaserSMART Technical Support web link.

infoSMART

This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for  printer issues, such as error codes, print quality, media jams, software installation, networking, and more.

www.xerox.com/officeprinting/infoSMART

(English Only)

Interactive Documentation CD-ROM

Detailed printer information in the form of topics, instructions, and videos. Information includes printer setup,  networking, loading trays/paper, driver and printer features, troubleshooting, and support.

Front panel

The front panel offers a suite of tools along with information pages to help solve print-quality, paper feed,  supplies, and printer administration problems.

Page 1 of 3

Button

You can press the Information button at any time to get additional information about the message displayed  on the front panel.

Printable pages

To print a Menu Map, navigate the front panel and its menu items:

1. Select Menus and press OK.

2. Select Print Menu Map and press OK.

Driver help

If you are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's software CDROM and access the printer driver to:

• Link to relevant web sites from the Troubleshooting tab.

• View information about the printer features on the driver tabs by clicking the Help button on the tab.

• View troubleshooting information by clicking a Help button, then selecting the Troubleshooting Guide.

Troubleshooting

Paper jams

PhaserSMART

After you launch PhaserSMART, select the Troubleshooting Guide to help identify your printer's problem. If your printer detects a jam error, PhaserSMART will point you to a specific solution. Otherwise, select Media Jams for PhaserSMART to lead you to the best solution.

Interactive Documentation CD-ROM

For paper jams and error messages, see the Troubleshooting section.

Driver help

In the Troubleshooting Guide, refer to Error Messages for Paper Jams.

Print-quality problems

Ensure the paper type selected in the front panel matches the paper loaded in the trays and the Multi-Purpose Tray (MPT). Tray settings can be found by selecting Printer Setup Menu and then Tray Setup Menu.

The following table provides a list of printable pages that are accessible from the Support Menu  and Improve Print Quality?:

Condition     Printable page

For additional paper tips:   Print Paper Tips Page

To troubleshoot print-quality symptoms:  Print Diagnostic Pages

To correct colors:    Print-Quality Tips Page

Page 2 of 3

PhaserSMART After you launch PhaserSMART, select the T roubleshooting Guide to help identify your printer's problem. Starting with

Print/Image Quality Issues, PhaserSMART will walk you through a decision tree to resolve print-quality problems. Interactive Documentation CD-ROM

For print-quality problems, see the Troubleshooting section.

Networking problems

Printable pages

To obtain information on printer options, configurations and settings:

1. On the front panel, highlight Printable Pages and press OK.

2. Scroll to Print Configuration Pages and press OK. To obtain information on network, parallel and USB connections and setting:

1. On the front panel, highlight Menus and press OK.

2. Scroll to Connection Setup Menu and press OK.

3. Scroll to Print Connection Setup Page and press OK.

Interactive Documentation CD-ROM For network setup and troubleshooting, see the Networking section.

Replacing consumables

Interactive Documentation CD-ROM Refer to the Support section for instructions and videos that walk you through the replacement of consumables.

Instruction Sheets

Each consumable comes with instructions included in the original packaging.

Web links

To link to product and supplies information, download printer drivers, view documents, and access support information:

To access the troubleshooting knowledge base used by Xerox Customer Support staff:

To link to a color resource for tools and information, such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs:

To view technical support information:

www.xerox.com/officeprinting

www.xerox.com/officeprinting/infoSMART

www.colorconnection.xerox.com

www.xerox.com/officeprinting/6200support

To order Xerox supplies:

To find your local sales and support center:

Page 3 of 3

www.xerox.com/officeprinting/6200supplies

www.xerox.com/officeprinting/contacts

Phaser® 6200 Color Laser Printer

Diagnosing Print Quality

A large amount of information is stored in yo ur printer as printable page s. The followin g pages show the Diagnose Print Quality printable page, whic h describes solutions for print quality problems.

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access these pages from the Printable Pages Menu:

1. At the front panel, scroll to the

Printable Pages Menu using the Down Arr ow or

Up Arrow key and pres s the OK key.

2. Scroll to th e de s ir e d printabl e page (s u c h a s

Print Diagnostics Pages) using the

Down Arrow or Up Arrow key and press the OK key.

Menu Map

For a complete list of pr intable pages, print the Menu Map:

1. Select

Menus on the front panel and press the OK key.

2. Select

Print Menu Map and press the OK key.

6200-51

Test Pattern A 600 x 600

P 6200 P 6200P 6200 P 6200

P 6200 P 6200 P 6200 P 6200

P 6200 P 6200

8 mm

192 mm

PHASER® 6200 COLOR PRINTER

Diagnose Print Quality

Problem

Dark Lines/Smudges or Streaks- All Colors

Black and/or colored areas appear on the page in all colors and/or in non-print areas.

Repeating Defects

Marks or voids recur uniformly in only one color.

Marks of any color or voids recur uniformly in all colors and/or in non-printed areas.

Solution

1. From the printer's front panel Support Menu select Improve

Print Quality?, then select Print Paper Tips Page and 

press OK.

2. Ensure the paper you are using is the correct type for the

printer and is properly loaded.

3. Ensure the paper loaded in the tray matches the paper

type selected on the printer's front panel and in the printer driver.

4. From the printer's front panel Support Menu select Improve

Print Quality?, then select Remove Print Smears and press

OK. Three cleaning pages will run through the printer.

5. If the problem continues, replace the Imaging Unit.

1. Replace the Imaging Unit if defects occur

every:

23.3 mm (.91 in.)

28.5 mm (1.12 in.)

62.0 mm (2.44 in.)

131.8 mm (5.19 in.)

2. Replace the Transfer Roller if defects occur every:

63.6 mm (2.5 in.)

3. If the defect occurs every:

82.25 mm (3.24 in.)

a. From the printer's front panel Support Menu select

Improve Print Quality?, then select Remove Print 

Note: Print the Repeating Defects

Page for guides to identify defect.

Color Misregistration

Color has shifted outside of the designated area or has been superimposed over another color area.

Smears and press OK.

b. If the problem continues, replace the Fuser.

1. Ensure the printer is on a solid, level, flat surface.

2. If the horizontal registration is off:

a. From the front panel Support Menu, select Improve Print

Quality?, and press OK.

b. Select Color Registration Menu and Press OK. c. Follow the instructions on the Color Registration Page  just printed.

Abc Defg Hijk

Abc Defg Hijk Lmnop

Qrstuvw XYZ

123456789

Abc Defg Hijk Lmnop

Qrstuvw XYZ 123456789

P 6200 P 6200 P 6200 P 6200

P 6200 P 6200 P 6200

261 mm

3. If the vertical registration is off:

a. Turn the printer off and then back on to correct.

Page 1 of 3

Problem

Solution

Incomplete Fusing

Toner appears to be pulled off print, or is  easy to rub off.

Image Offset

Toner appears to have been pulled off the page and placed about 82.25 mm down the page from where it should be.

1. From the printer's front panel Support Menu select  

Improve Print Quality?, then select Print Paper Tips Page.

2. Ensure the paper you are using is the correct type for the

printer and is properly loaded.

3. Ensure the paper loaded in the tray matches the paper type

selected on the printer's front panel and in the printer driver.

4. If the problem persists, select the appropriate Tray Setup

Menu for the tray you are using and set the paper type to 

the next heaviest type of paper. Refer to the Paper Tips

Page for media types and weight.

Note: To access the Paper Type Menu, open

and close the selected paper tray or re-insert the paper loaded in the MPT. The front panel will then prompt you to select the paper type.

1. From the printer's front panel Support Menu select Improve

Print Quality?, then select Print Paper Tips Page and 

press OK.

2. Ensure the paper you are using is the correct type for the

printer and is correctly loaded in tray.

3. Ensure the paper loaded in the tray matches the paper type

selected on the printer's front panel and in the printer driver.

4. If the problem persists, select the appropriate Tray Setup

Menu for the tray you are using and set the paper type to

the next lightest type of paper. Refer to the Paper Tips

Page for media types and weight.

Note: To access the Paper Type Menu, open

and close the selected paper tray or re-insert the paper loaded in the MPT. The front panel will then prompt you to select the paper type.

Page 2 of 3

Problem

Solution

Printing Is Too Light or Too Dark in All Colors

Transparency Print Quality

Possible Print Quality defects occurring on Transparency media such as: Light and/or Dark spots Smeared Toner Light Bands on print

1. Try a different Color Matching mode. From the printer's front panel Support Menu select Improve Print Quality?, then select Print-Quality Tips Page. and press OK.

Note: The TekColor Correction set to Automatic provides the

best results for most documents.

2. If the print is too light, verify that the printer driver Print Quality Mode or Front Panel Defaults is not set to Draft Mode.

3. Adjust the light or darkness levels. From the front panel Support Menu select Improve Print Quality?, then select Calibrate Colors Menu, then selet Print Tutorial Page. Follow the procedure for Lighten/Darken Colors.

Use only Phaser® 6200 Transparency.

Using non-Phaser® 6200 Transparencies may cause printquality problems or damage the printer's Fuser.

Damage caused by using non-supported media will not be covered under the warranty, service agreement or Total Satisfaction Guarantee.

For a list of Transparency part numbers, refer to the printer's

Paper Tips Page.

See www.xerox.com/officeprinting/infoSMART on the world wide web for more on-line support information.

Page 3 of 3

Phaser® 6200 Color Laser Printer

Calibration

A large amount of information is stored in yo ur printer as printable page s. The followin g pages show the Color Registration Men u, Color Cali braion Tut o ri a l, and Calibrate for Margins printable pages, which explain how to calibrate the printer.

All the printable pages have this format, with color bars at the top and at the bottom of the page. Print these pages at the printer’s front panel.

Accessing printable pages

Access most printable pages from the Printable Pages Menu. Access the calibr a tion pages from the

Support Menu:

1. At the front pan el, s croll to Support Menu us ing the Down Arrow or Up Arrow key an d pres s

the OK key.

2. Scroll to

Improve Print Quality? usin g the Down Arrow or Up Arrow key and press

the OK key.

3. Scroll to the

Color Registration Menu, Calibrate Colors Menu, or Calibrate

Margins Menu

using the Down Arrow or Up Arrow key and press the OK key .

4. Scroll to the desired printable page (such as

Print Color Registration Page, Print

Tutorial Page

, or Print Calibrate Margins Page) and press the OK key.

Menu Map

For a complete list of pr intable pages, print the Menu Map:

1. Select Menus on the front panel and press the OK ke y .

2. Select

Print Menu Map and press the OK key.

6200-51

PHASER® 6200 COLOR PRINTER

Color Registration Menu

The Color Registration Menu allows you to adjust the printer's cyan, magenta and yellow against black to ensure that the colors are properly aligned.

Steps:

You can adjust the settings from -7 to +7 units. (left to right). See the images on the left. 0 is always the printer's current color registration setting.

1. From the printer's front panel Support Menu, scroll to Improve Print Quality? and press OK.

2. Scroll to the Color Registration Menu and press OK to print this page.

3. To adjust the color registration, select Adjust Cyan and press OK.

 a. Using the page just printed, select the number for the heaviest

Cyan area.

 b. The Cyan lines above that number should form a straight line with the black lines.

 c. Enter that number by using the Up Arrow or Down Arrow keys and press OK.

4. Repeat steps a through c for Adjust Magenta and Adjust Yellow.

Note: The adjustment value entered is stored and is now the new 0 positon for that color. Repeat the process until all

three colors are aligned at the 0 position.

5. Reprint this page to verify the adjustment.

-7-6-5-4-3-2-1 0+1+2+3+4+5+6+7

Page 1 of 1

-7-6-5-4-3-2-1 0+1+2+3+4+5+6+7

+ 29 hidden pages

Xerox Phaser 6200DX Troubleshooting Manual

Specifications and Main Features

Frequently Asked Questions

User Manual