Bernhard Modern™Clarendon™Coronet™ Helvetica™ New Century Schoolbook™Optima™ Palatino™
Stempel Garamond™Times™ 和 Univers™ 为 Linotype-Hell AG 和 / 或其子公司的商标
®
MS-DOS
和 Windows® 为 Microsoft Corporation 的注册商标
TrueType® 格式的 Wingdings™ 为 Microsoft Corporation 的产品 WingDings 为 Microsoft Corporation 的商标 TrueType
为 Apple Computer, Inc 的注册商标
Albertus™Arial™ Gill Sans™Joanna™ 和 Times New Roman™ 为 Monotype Corporation 的商标
Printer management tool that helps System Administrators:
• Configure and manage multi-vendor printers.
• Provide remote diagnostics and troubleshooting for printer problems.
• Monitor printer and consumable status.
• Hotlink to software updates and Technical Support.
CentreWare IS uses TCP/IP to communicate directly with the printer's embedded web server and runs on any
computer with a web browser.
To launch CentreWare IS, enter your printer's IP address in a web browser (xxx.xxx.xxx.xxx). The IP address is
listed on your front panel. To view the IP Address on the front panel, highlight Printer Identification and press OK.
For detailed information on CentreWare IS software, refer to its online help.
PhaserSMARTTM (English Only)
Automated printer diagnostics and troubleshooting through the web and your web browser.
Launch CentreWare IS: From a web browser, enter your printer's IP address. Select Support. Select the
Technical Support link to access PhaserSMART.
For Windows: From your Phaser printer driver properties, select the Troubleshooting tab. Select the
PhaserSMART Technical Support web link.
infoSMART
This is the same troubleshooting knowledge base used by Xerox Customer Support. Provides solutions for
printer issues, such as error codes, print quality, media jams, software installation, networking, and more.
www.xerox.com/officeprinting/infoSMART
TM
(English Only)
Interactive Documentation CD-ROM
Detailed printer information in the form of topics, instructions, and videos. Information includes printer setup,
networking, loading trays/paper, driver and printer features, troubleshooting, and support.
Front panel
The front panel offers a suite of tools along with information pages to help solve print-quality, paper feed,
supplies, and printer administration problems.
Page 1 of 3
Button
You can press the Information button at any time to get additional information about the message displayed
on the front panel.
Printable pages
To print a Menu Map, navigate the front panel and its menu items:
1. SelectMenus and press OK.
2. SelectPrint Menu Map and press OK.
Driver help
If you are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's software CDROM and access the printer driver to:
• Link to relevant web sites from the Troubleshooting tab.
• View information about the printer features on the driver tabs by clicking the Help button on the tab.
• View troubleshooting information by clicking a Help button, then selecting the Troubleshooting Guide.
Troubleshooting
Paper jams
PhaserSMART
After you launch PhaserSMART, select the Troubleshooting Guide to help identify your printer's problem. If your printer
detects a jam error, PhaserSMART will point you to a specific solution. Otherwise, select Media Jams for PhaserSMART
to lead you to the best solution.
Interactive Documentation CD-ROM
For paper jams and error messages, see the Troubleshooting section.
Driver help
In the Troubleshooting Guide, refer to Error Messages for Paper Jams.
Print-quality problems
Ensure the paper type selected in the front panel matches the paper loaded in the trays and the Multi-Purpose Tray
(MPT). Tray settings can be found by selecting Printer Setup Menu and then Tray Setup Menu.
The following table provides a list of printable pages that are accessible from the Support Menu
and Improve Print Quality?:
ConditionPrintable page
For additional paper tips:Print Paper Tips Page
To troubleshoot print-quality symptoms: Print Diagnostic Pages
To correct colors:Print-Quality Tips Page
Page 2 of 3
PhaserSMART
After you launch PhaserSMART, select the T roubleshooting Guide to help identify your printer's problem. Starting with
Print/Image Quality Issues, PhaserSMART will walk you through a decision tree to resolve print-quality problems.
Interactive Documentation CD-ROM
For print-quality problems, see the Troubleshooting section.
Networking problems
Printable pages
To obtain information on printer options, configurations and settings:
1. On the front panel, highlightPrintable Pages and press OK.
2. Scroll toPrint Configuration Pages and press OK.
To obtain information on network, parallel and USB connections and setting:
1. On the front panel, highlightMenus and press OK.
2. Scroll toConnection Setup Menu and press OK.
3. Scroll toPrint Connection Setup Page and press OK.
Interactive Documentation CD-ROM
For network setup and troubleshooting, see the Networking section.
Replacing consumables
Interactive Documentation CD-ROM
Refer to the Support section for instructions and videos that walk you through the replacement of consumables.
Instruction Sheets
Each consumable comes with instructions included in the original packaging.
Web links
To link to product and supplies information, download printer
drivers, view documents, and access support information:
To access the troubleshooting knowledge base
used by Xerox Customer Support staff:
To link to a color resource for tools and information, such as
interactive tutorials, color printing templates, helpful tips, and
customized features to meet your individual needs:
Black and/or colored areas appear on the page in
all colors and/or in non-print areas.
Repeating Defects
Marks or voids recur uniformly in only one color.
Marks of any color or voids recur uniformly in all colors
and/or in non-printed areas.
Solution
1. From the printer's front panel Support Menu select Improve
Print Quality?, then select PrintPaper Tips Page and
press OK.
2. Ensure the paper you are using is the correct type for the
printer and is properly loaded.
3. Ensure the paper loaded in the tray matches the paper
type selected on the printer's front panel and in the
printer driver.
4. From the printer's front panel Support Menu select Improve
Print Quality?, then select Remove Print Smears and press
OK. Three cleaning pages will run through the printer.
5. If the problem continues, replace the Imaging Unit.
1. Replace the Imaging Unit if defects occur
every:
23.3 mm (.91 in.)
28.5 mm (1.12 in.)
62.0 mm (2.44 in.)
131.8 mm (5.19 in.)
2. Replace the Transfer Roller if defects occur every:
63.6 mm (2.5 in.)
3. If the defect occurs every:
82.25 mm (3.24 in.)
a. From the printer's front panel Support Menu select
Improve Print Quality?, then select Remove Print
Note: Print the Repeating Defects
Page for guides to identify defect.
Color Misregistration
Color has shifted outside of the designated area
or has been superimposed over another color
area.
Smears and press OK.
b. If the problem continues, replace the Fuser.
1. Ensure the printer is on a solid, level, flat surface.
2. If the horizontal registration is off:
a. From the front panel Support Menu,select Improve Print
Quality?, and press OK.
b. Select Color Registration Menu and Press OK.
c. Follow the instructions on the Color Registration Page
just printed.
Abc Defg Hijk
Abc Defg Hijk Lmnop
Qrstuvw XYZ
123456789
Abc Defg Hijk Lmnop
Qrstuvw XYZ 123456789
P 6200 P 6200 P 6200 P 6200
P 6200 P 6200 P 6200
261 mm
3. If the vertical registration is off:
a. Turn the printer off and then back on to correct.
Page 1 of 3
Problem
Solution
Incomplete Fusing
Toner appears to be pulled off print, or is
easy to rub off.
Image Offset
Toner appears to have been pulled off the page and
placed about 82.25 mm down the page from where it
should be.
1. From the printer's front panel Support Menu select
Improve Print Quality?, then select Print Paper Tips Page.
2. Ensure the paper you are using is the correct type for the
printer and is properly loaded.
3. Ensure the paper loaded in the tray matches the paper type
selected on the printer's front panel and in the printer driver.
4. If the problem persists, select the appropriate Tray Setup
Menu for the tray you are using and set the paper type to
the next heaviest type of paper. Refer to the Paper Tips
Page for media types and weight.
Note: To access the Paper Type Menu, open
and close the selected paper tray or re-insert
the paper loaded in the MPT. The front panel
will then prompt you to select the paper type.
1. From the printer's front panel Support Menu select Improve
Print Quality?, then select Print Paper Tips Page and
press OK.
2. Ensure the paper you are using is the correct type for the
printer and is correctly loaded in tray.
3. Ensure the paper loaded in the tray matches the paper type
selected on the printer's front panel and in the printer driver.
4. If the problem persists, select the appropriate Tray Setup
Menu for the tray you are using and set the paper type to
the next lightest type of paper. Refer to the Paper Tips
Page for media types and weight.
Note: To access the Paper Type Menu, open
and close the selected paper tray or re-insert
the paper loaded in the MPT. The front panel
will then prompt you to select the paper type.
Page 2 of 3
Problem
Solution
Printing Is Too Light or Too Dark
in All Colors
Transparency Print Quality
Possible Print Quality defects occurring on
Transparency media such as:
Light and/or Dark spots
Smeared Toner
Light Bands on print
1. Try a different Color Matching mode. From the printer's front
panel Support Menu select Improve Print Quality?, then
select Print-Quality Tips Page. and press OK.
Note: The TekColor Correction set to Automatic provides the
best results for most documents.
2. If the print is too light, verify that the printer driver Print
Quality Mode or Front Panel Defaults is not set to Draft
Mode.
3. Adjust the light or darkness levels. From the front panel
Support Menu select Improve Print Quality?, then select
Calibrate Colors Menu, then selet Print Tutorial Page. Follow
the procedure for Lighten/Darken Colors.
Use only Phaser® 6200 Transparency.
Using non-Phaser® 6200 Transparencies may cause printquality problems or damage the printer's Fuser.
Damage caused by using non-supported media will not be
covered under the warranty, service agreement or Total
Satisfaction Guarantee.
For a list of Transparency part numbers, refer to the printer's
Paper Tips Page.
See www.xerox.com/officeprinting/infoSMART on the world wide web for more on-line support information.
The Color Registration Menu allows you to adjust the printer's cyan, magenta and yellow against black to ensure that the
colors are properly aligned.
Steps:
You can adjust the settings from -7 to +7 units. (left to right). See the images on the left. 0 is always the printer's current
color registration setting.
1.From the printer's front panel Support Menu, scroll to Improve Print Quality? and press OK.
2. Scroll to the Color Registration Menu and press OK to print this page.
3. To adjust the color registration, select Adjust Cyan and press OK.
a. Using the page just printed, select the number for the heaviest
Cyan area.
b. The Cyan lines above that number should form a straight line with the black lines.
c. Enter that number by using the Up Arrow or Down Arrow keys and press OK.
4. Repeat steps a through c for Adjust Magenta and Adjust Yellow.
Note: The adjustment value entered is stored and is now the new 0 positon for that color. Repeat the process until all
three colors are aligned at the 0 position.
5. Reprint this page to verify the adjustment.
-7-6-5-4-3-2-1 0+1+2+3+4+5+6+7
-7-6-5-4-3-2-1 0+1+2+3+4+5+6+7
Page 1 of 1
-7-6-5-4-3-2-1 0+1+2+3+4+5+6+7
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+ 28 hidden pages
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