Xerox Nuvera 1XX EA Series User Manual

Xerox Nuvera® EA Digital Production System

Hints and Tips

701P46836

Hints and

TIPS

Including Software 8.0.27.xx Release Notes

The most recent version of this document can always be found in GSN Library # 5187

Version 8.0

April 2, 2007

Prepared by:

Xerox Corporation Global Knowledge & Language Services Webster, New York

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Table of Contents

Introduction...............................................................................................................................1

Software Versions..................................................................................................................... 1

New Capabilities for the 8.0 release........................................................................................2

Issues resolved with this release............................................................................................3

System Hints & Tips .................................................................................................................5

Optimizing System Performance ............................................................................................. 5

General System Hints & Tips................................................................................................... 7

CD Media Selection ................................................................................................................. 8

User Interface Hints & Tips...................................................................................................... 9

Remote Services (Now a licensed feature)............................................................................ 10

LCDS ..................................................................................................................................... 10

IPDS....................................................................................................................................... 10

Networking (Connectivity) Hints & Tips................................................................................13

AppleTalk............................................................................................................................... 13

Connectivity Hardware (Ethernet).......................................................................................... 13

DHCP/BOOTP ....................................................................................................................... 13

DNS/DDNS ............................................................................................................................ 13

HTTP (Web Services) ............................................................................................................ 14

SNMP..................................................................................................................................... 14

TCP/IP ................................................................................................................................... 14

WINS...................................................................................................................................... 15

Restore Defaults All or IP Defaults Only ................................................................................ 15

Operating Feature Hints & Tips............................................................................................. 16

Printer Hints & Tips................................................................................................................ 16

Stock................................................................................................................................................... 16

Printing................................................................................................................................................ 16

Imposition ...........................................................................................................................................17

Background Forms ............................................................................................................................. 18

Copy and Scan to File Hints and Tips.................................................................................... 18

Covers and Exception Pages ............................................................................................................. 18

Copy Save and Scan to File ............................................................................................................... 19

Other................................................................................................................................................... 22

Finishing................................................................................................................................. 23

BFM Plus / BFM.................................................................................................................................. 23

12-2505 Faults.................................................................................................................................... 25

DS5000............................................................................................................................................... 25

MFF (for both Professional and Pro Plus).......................................................................................... 26

MFF Pro Plus...................................................................................................................................... 26

Security.................................................................................................................................. 27

Print Drivers ........................................................................................................................... 27

Installation........................................................................................................................................... 27

Stock Selection................................................................................................................................... 28

Imaging ............................................................................................................................................... 28

Other................................................................................................................................................... 29

Print Submission Tools Hints & Tips...................................................................................... 30

FreeFlow Print Manager / IPP ............................................................................................................ 30

Internet Services / HTTP .................................................................................................................... 30

DigiPath 4.1 ........................................................................................................................................ 31

Accounting ............................................................................................................................. 31

Foreign Interface (FDI) Hints & Tips ...................................................................................... 32

Appendix A:............................................................................................................................. 33

Optimize BFM performance ................................................................................................... 33

Compiling and Stacking principles of operation ................................................................................. 33

Control the stacking limit .................................................................................................................... 34

Improve stacking quality and BFM reliability through management of paper curl ............................. 34

Improve stacking quality and performance through BFM optimization .............................................. 35

Using All the Adjustments Affecting the BFM..................................................................................... 36

BFM Front door and covers operations: ................................................................................ 38

Introduction

This Hints & Tips document is a guide to the known operating limitations of the Xerox Nuvera EA Digital Production System.

The information presented in this document consists of the following:

• Software Release version numbers

• Overall System Hints & Tips

• Networking (Connectivity) Hints & Tips

• Operating Feature Hints & Tips

Software Versions

This document corresponds to the following software versions:

Item Version Number

DocuSP / Tigris System software * RV 8.0.27.xx

CP.5370.73

IPDS (must match DocuSP version) CP.5370.73

DocuSP Remote Workflow CP.5370.73 Drivers **

*Note: The UI indicates DocuSP version 5.1 SP2, but the version 5.3 License file is required to run the release.

* *Note: The print drivers included with the system do not support Microsoft Windows Vista. Check the driver download page at

www.xerox.com for future updates.

PS & PCL: Centre Ware 6.xx Network Print Drivers for

Xerox Nuvera EA (02.060.14) Windows driver version: 5.20.0.0

New Capabilities for the 8.0 release

The Following features are new to the 8.0 Xerox Nuvera EA Digital Production System:

• The new EA toner is enabled. The smaller particle size improves overall image quality and a lower operating temperature requirement improves system reliability. Performance improvement will be realized across the supported media range and fewer service calls will be required. Image quality improvements include: sharper text, sustained halftone uniformity, no image scatter on coated stocks / Mylar tabs, and no toner puffs.

• EA systems include one toner bottle, yielding 200K images at 6% coverage. A customer can purchase an optional second toner bottle.

• The new Sheet Enhancement Module (SEM) improves system reliability and stacking performance and is standard on configurations that include the BFM or FTM finishing modules.

• Two BFM Plus modules can be combined with downstream 3 Transport Module.

• A base offering of DocuSP has a single queue and simplified media programming. The Productivity Pack is an optional upgrade that enables multiple queues and enhanced media management using the Stock Library.

party finishing via the Finishing

• Due to DocuSP unbundled DataStreams support, PostScript and PCL are both optional and licensed independently.

• A base image quality offering has a single 125 lpi halftone screen. The optional Enhanced IQ upgrade also includes 85, 106, 134, and 156 lpi halftone screens.

• With a BFM configuration, a jam recovery offset sheet enables easy stack inspection at each jam occurrence within a run.

• The new Multifunction Finisher Pro Plus includes a new interface module that has an insertion tray and enables hole punching. The insertion tray can deliver sheets to the top tray, main tray and the booklet maker. Hole-punched sheets can be delivered to the top tray and main tray only. The hole punch cartridges come in two configurations: 2/4 (punches 2 or 4 holes) and 2/3 (punches 2 or 3 holes). The MFF Pro Plus is available with the 100 and 120 ppm print engines only.

• The new Multifunction Finisher Pro Plus includes a post process covers insertion module that can be used for inserting pre-printed covers, tabs, and inserts.

• A new IQ Package is available. The customer can purchase the optional license to get enhanced line screens.

• For 8.0, the following BFM configurations are supported:

o One BFM module only o One BFM Plus module and one BFM module o Two BFM Plus modules

Issues resolved with this release

The Xerox Nuvera EA Digital Production Systems replace the previous Copier / Printer and Production System models. The following tables include Nuvera issues that were present in the 7.0 systems but do not apply to Nuvera 8.0 systems.

System Hints and Tips

Subtopic CQ# Hint / Tip Resolved

Booting 17193 The System appears hung for almost 3 minutes while booting. While booting,

after the Solaris splash screen, a blank desktop appears for almost 3 minutes. There is no hourglass, or any other indication that the boot process is progressing. Be patient, and avoid the temptation to power off the system since there is a possibility of corrupting the file system.

Mouse movement

Mouse pauses 30617 No video Driver in OS, causes Mouse pause. CFA Cancel 37578 The CFA cancel button is unavailable for auto MDT. Remote

Services Transfer log

Networking Hints and Tips

35748 Mouse movement is too sensitive.

38056 In the Remote Services transmission log, Remote Monitoring transactions

that have been initiated by Xerox are listed as being “Machine Data Transfer” operations.

Subtopic CQ# Hint / Tip Resolved

Operating Feature Hints and Tips

Subtopic CQ# Hint / Tip Resolved

Required Stock Not Loaded message

Background forms: Image alignment

Background Forms: Offset with LEF and SEF

20589 You may receive an unexpected Required Stock Not Loaded message when

describing media by its attributes only (size, color, type and weight). The preferred and recommended way is to name all media when loading it instead of allowing unspecified as a name value.

32842 Program the image alignment for background forms opposite (negative) of

what you want printed. For example, if you want +2mm and +3mm in the horizontal and vertical directions, program -2mm and -3mm respectively.

28890 Background forms are saved with a slight offset depending on whether the

media for the form was loaded as long edge feed (LEF) or short edge feed (SEF) at the time of creation. If the LEF paper was loaded, the form should only be used with LEF jobs. If a SEF job is used with the form, there will be a slight misalignment of about 1/8 of an inch. To work around this, save the form after disabling all LEF trays that contain the media that the form needs, and program a tray with the SEF version of the media. This form can be used for your SEF prints and there will not be any misalignment with the form and the data.

Dual DS5000: Job integrity

29898

Dual DS5000 configuration: Last sheet not delivered to finisher 2 stack when finisher 2 is full and the system switches to finisher 1 (closest to machine) and the system continues printing to finisher 1. (Worse with duplex jobs)

Caveat: Turn off DS5000 cycle up feature or the customer has to remove last sheet not on finisher 2 and put it on the stack in finisher 2.

Dual DS5000: Job integrity

29929 Dual DS5000 configuration: Stacker changing before reaching the full/near

full state after an image quality adjustment or SFM jam. Potential job integrity.

Caveat: Turn off DS5000 cycle up feature or when sheet delivery is diverted, customer must remove all sheets delivered to the previous stacker.

Scanner Size Sensing

35888 When redefining a zone using the Scanner Size Sensing feature, perform a

restart to make the change take affect.

Bypass jams 26715 Jobs sent to the "Bypass" output may jam if no external device profile is

enabled and online and there is a DFA device physically attached to the Finishing Transport Module output. Workaround - when sending output to External Finisher, select “System Specified” as the Output Location Destination.

DS5000 keyboard lockup

29850 The DS5000 becomes inoperable, due to keyboard lockup, after a jam in the

entrance of the DS5000 if FTM is cleared before the DS5000. POPO required

Caveat: Turn off DS5000 cycle up feature or clear system from the right to the left and drop DS5000 tray first.

System Hints & Tips

Optimizing System Performance

Subtopic Description and Recommended Actions

External Finishing (DFA)

If a DFA finisher is attached to the system, the following hints should be noted: When you select [Printer Manager: Finishing: Finisher button: External Finisher], a

new DFA Configuration management screen will appear. This is different from the previous software releases. A list of Xerox certified configurations is listed for the SA or CSE to select. Under each configuration, there is a list of profiles that can be enabled. SAs or CSEs may also copy a profile and change attributes without having to retype in all the timing numbers.

The Device Profile has a Device type field. The possible selections are “Stacker” and “Finisher.” There are 2 things a customer will experience that can be adjusted with this selection. These problems only occur with DFA finishers.

• Customers may notice banner sheets being delivered to the Top Tray rather than to the stacker with their job output. If they prefer them delivered to the main stacker they configure the DFA device to be a 'stacker' as noted below.

• Customers may notice long delays before the printer stops when Pause is selected, especially when running a job that is one long stream as opposed to multiple sets. This is because the system is attempting to get to a set boundary before stopping. If they prefer it to stop sooner, they configure the DFA device to be a 'stacker' as noted below. Caution: The DFE is going to do a set terminate when the pause occurs, this may not be handled correctly by finishing type DFA devices such as booklet makers.

The Device Type options are Finisher and Stacker. Default is Finisher. The setting configures different Pause behavior and Banner Sheet delivery.

If Device Type is set to Stacker the resultant behavior is:

• Pause - immediate

• Banner sheet delivery - to the same destination as the job body

If Device Type is set to Finisher the resultant behavior is:

• Pause - next set boundary

• Banner sheet delivery - to the FTM top tray

If a Queue specifies DFA sheet rotation and letter size banner sheets, jobs sent to the DFA Rotate Queue go faulted with the DocuSP Required Media Not Loaded message when both LEF and SEF letter source media is available for paper feeding. When the DS5000 is set to be a stacker, banner sheets are delivered to the main stacker. With sheet rotation, letter media must be fed SEF to satisfy the DS5000 minimum input cross process dimension of 10 inches. When tested, the system was attempting to select LEF letter for the banner sheet, when rotated, the cross process dimension is

8.5 inches.

Note: Disabling the LEF letter paper tray allowed the job to print, or disabling Banner Pages allows the job to finish even if both trays are enabled. When the DS5000 is set to be a finisher, banner sheets are delivered to the top tray and LEF letter for the banner sheet top tray delivery does not cause a fault.

Negative impacts on throughput

Tab behaviors for MFF systems

There are several things that affect the performance of the system and RIP speed when processing print jobs. The following is a list of common situations that negatively can impact throughput.

• The nature of printing is that the complexity of images is non-deterministic until those images are being processed so that rated speed of the engine is not guaranteed during RIP. Note that when printing multiple sets of a document, Nuvera retains all images after RIP for all subsequent sets therefore any performance penalty encountered will only be experienced during the first set

Note: that the default print resolution is 1200 dpi. 600 dpi printing may be adequate for your needs so you can try setting that resolution to improve RIP performance of complex 1200 dpi jobs. 1200 dpi results in 4 times the internal image data of a comparable 600 dpi image that has to be transferred through the system. When the print resolution is changed from 1200 to 600 dpi, the stroke thickening value may also need to be changed from 1 to 0 to avoid excessive line thickening.

• It is common to embed logos and watermarks in submitted print files. These are typically bitmap images that when embedded in a print stream (such as PostScript) can take a long time to process. Note also that resolution selections (e.g. 600 dpi vs. 1200 dpi) can have a significant further impact to processing of these types of embedded images. Consider the design of documents and impacts to printing speed in such cases. There are methods available, through PostScript for example, to cache these embedded images, process them once, and retain them as a resource for application on each page without having to render and scale them for each page. Refer to your PostScript reference manuals and DocuSP reference manuals for information about caching.

• Submission of multiple TIFF images simultaneously is a common application. There are several batch printing tools available on the market that enable this and most require the selection of a print driver for the target printer that these images files are submitted through. In these cases the TIFF files are converted to a Printer Description Language (PDL, such as PostScript) by the batch tool by using the printer driver and then submitted to the printer, which in turn RIP that PDL and rerender the TIFF bitmap images back into bitmaps. This is an inefficient process and can significantly slow the machine down. Nuvera includes a native TIFF interpreter and it can process TIFF files sent to it directly. Some of the batch tools on the market support a native TIFF submission capability. It may be referred to as a bypass mode or something similar. If such a capability is available the Nuvera's performance can be significantly improved by taking advantage of that. (Note that the TIFF interpreter does not automatically determine the embedded image size and apply it to an appropriate paper size. You can accomplish though by using printer and queue defaults programming)

On systems with an MFF, tab jobs are delivered to the finisher face up in N to 1 order. All sheets in tab jobs are inverted in the paper path prior to entering the finisher. As such, the following must be noted:

• Tabs need to be loaded in the feeder tray in N to 1 order (commonly referred to as reverse ordered tabs)

• If drilled paper is being used in the job, the drilled paper for the main body of the job must be rotated in the tray such that the holes are on the leading edge of the paper (to the left), opposite of what the tray labels indicate.

• If pre-printed stock is included in a tab job, the pre-printed stock must be rotated 180 degrees in the feeder tray, opposite of what the tray labels indicate.

Additional information for running tab jobs appears in the Operating Feature Hints & Tips section of this document.

Tab behaviors for Non-MFF systems only

On Non-MFF systems, tab jobs are delivered to the finisher face down in 1 to N order. As such, the following must be noted:

• Tabs need to be loaded in the feeder tray in 1 to N order (commonly referred to as forward ordered tabs)

• There are no special loading instructions required for drilled or pre-printed stock, load those stocks according to the labels on the feeder trays. (Note: if the labels indicate that drilled paper is to be loaded with the holes along the trailing edge (to the right), then the incorrect labels are installed on the feeder module. Contact service for a replacement.)

Additional information for running tab jobs appears in the Operating Feature Hints & Tips section of this document.

General System Hints & Tips

Subtopic CQ # Description and Recommended Action

A new jam clearance procedure

Customer diagnostics Entering and exiting customer diagnostics very quickly may cause

Customer diagnostics 22707 If a customer diagnostic routine is currently running (e.g.. image

DocuSP Remote Workflow

Engineering data push 13045 While doing an Engineering data push, system resources are used

Envelopes 21743 Conflicts for envelope jobs with finishing selected are not defined nor

Fault 01-4135 A 01-4135 fault (indicating loss of power to the LVPS) may occur

An unclearable jam situation may occur that requires service

intervention. To minimize this occurrence, for any jam condition, the operator should clear the offending jam and then check and clear area 6 of the print engine – before closing door for cycle up.

the system to be stuck in diagnostic mode. As a workaround, enter and then exit diagnostics to clear this condition.

quality setup), do not interrupt that routine and shut the machine down until it completes. Also, do not select “No” upon exiting. The system may be stuck in a diagnostic mode upon restarting and no additional customer jobs can be run until service gets the machine out of that diagnostics mode.

DocuSP Remote Workflow 5.1 software supports version 4.1, 4.2,

5.0, and 5.1. If an earlier version of DocuSP is being used, you can install an older version of DocuSP Remote Workflow.

DocuSP Remote Workflow 5.0 software supports version 4.1, 4.2

and 5.0. The implication is that the Xerox software supports the current release and two past major releases. 3.8 will no longer be visible to the 50 DRW software. An alternative is to run two applications on the desktop.

extensively during the DocuSP Customer Outload portion of the collecting and transmitting states. The system is able to continue running, however, sometimes the UI appears to slow down or not update while printing jobs for up to several minutes. This will correct itself after resources are freed up.

implemented.

after a system restart. This is normal if a power outage has occurred, or if the white power button was used to cut power to the machine. In some cases this fault may be incorrectly declared after a normal shutdown. If the machine is operating normally, please clear this fault and continue.

Fault 10-2725 A 10-2725 fault (indicating that the fuser stripper fingers failed to

home) may occur after a system restart. Clearing the fault should permit normal machine operation.

Finisher paper sizes 08993,

9270

Fonts 34864 After adding/deleting fonts, DocuSP must be restarted before the

Job forwarding 30530 If you forward a job from one machine to another, the forwarded jobs

Job recovery 26395 After an uncontrolled system reboot (e.g. power outage/tripped

Licensing 34005 Do not Deactivate an entire license package to disable one feature

Restart 27197 If the system is restarted during printing of a very long job, the

Solaris Solaris 10 has retired several popular GUI applications commonly

Subset programming 26871 Subset offset and finishing can be programmed in the Job manager

Paper sizes currently supported by the finisher are stated on page 24 of this document.

fonts are successfully added/deleted.

will lose their Printer Darkness setting.

breaker, kernel panic, or power cycle using the white button), job recovery does not always work correctly. In those cases, the recommended procedure is to open the job properties and set the Pages to Print values to the range of pages remaining to be marked.

(such as AppleTalk in the Ethernet package). The individual features of license packages can be enabled or disabled by right clicking on the feature line, selecting Properties, then selecting Enable or Disable.

system may take a long time to recover the job -- approximately 1 minute for each 10,000 pages in the job.

used by support personnel. Admintool, commonly used to add hosts, users, printers, and other administrative tasks has been replaced by a new more powerful System Administration utility called Solaris Management Console, or smc and a separate Printer Manager, or printmgr. Dtpad is the new GUI text editor that has replaced textedit. All other command line utilities used to perform common administrative tasks are still available.

Note: Solaris Management Console is only available with Security setting set to None.

or on a Queue. This works fine for simplex jobs. It will also work for duplex jobs, as long as the request is for an even number of images. But if the request is for a subset that would require a duplex page to be split, then the request will fail.

CD Media Selection

CD-R media Use only high quality CD-R media to store jobs and make Configuration Back-ups.

‘Bargain’ CD-R media can be problematic and adversely affect the ability to store and retrieve information. This also applies to CD-RW media.

CD-RW media Use of CD-RW media can cause read problems when written on one drive and read

from another.

DVD/CD RW The DVD/CD RW drive only supports writing to CD. The drive does not support

writing to DVD.

User Interface Hints & Tips

Subtopic CQ# Description and Recommended Actions

Annotation 30531 When forwarding jobs that contain Imposition / Annotation programming, the

Imposition / Annotation programming will not be forwarded with the job.

Copying / moving job ticket file

File type filters

Minimize / restore User Interface

Mouse speed setup

Printer Off Users should not use Printer Off, since Printer On is only available to System

Job Properties on a Job in the Job Log

Sample Printing

Paper Tray properties and changing Stock Type

31716 If you are copying / moving a job ticket file and it's associated file (.pdf, .tif, .ps)

from Saved Jobs to a UNIX File System directory, you may receive a dialog box that says "Cannot move saved job." However, if you hit OK you will see that the files are successfully moved. To prevent this message from appearing, select only the job ticket file and the associated file will automatically be copied / moved with it.

17560 The system is case sensitive when using file type filters in Print from File.

Example: The PostScript filter will only display files with a .ps extension and not those with a .PS extension.

13723 Pressing the Open button on the system's keyboard minimizes the User

Interface to icon size. Double-click on the icon to restore the User Interface to full size.

40996 If you are unable to select the job properties of a completed job in the Job Log

39437 If you are using the Print From File service and would like to sample the current

40611 If you are changing the Stock Type for a unique Stock Name within the Paper

1. Select Setup, Security Profiles, Set Security to None, Select Shutdown,

Restart the machine for Security to take effect

2. Right click on the desktop and select the "Applications" sub-menu

3. Select the "Applications Manager" option under the applications sub-menu

4. Double click on the "Desktop Controls"

5. Double click on the "Mouse Style Manager"

6. Set up the mouse controls Acceleration to desired values and click ok

7. Double click on "Startup Style Manager"

8. Click "Set Home Session", Select OK, Select OK

9. Select Setup, Security Profiles, Set Security to Desired Profile, Select

Shutdown, Restart the machine for Security to take effect

Administrators. If a user does use it and needs to exit, select Restart and the system will come up to ready.

by right clicking on that job, then double click on the job for the properties window to display.

job, you will have to either send the job to a Hold queue, select [Printer: Sample Current Job] and program the sample printing attributes or you can add Sample Print to a Queue as an override.

Tray properties window, select the OK button instead of the Apply button. If you first select Apply and then the OK button, a "No Stock Information Available" message may display.

Remote Services (Now a licensed feature)

Subtopic CQ# Description and Recommended Action

Capture / Transfer 37366 Canceling job data push (Capture / Transfer) is unavailable through the

right mouse click menu.

LCDS

Subtopic Description and Recommended Action

Edge marking Edge marking is not supported. Loading resources LCDS resources can be loaded via tape, CD, USB, or over the network (there is

no floppy drive).

Offset recovery Offset Recovery is not supported when a DFA device is attached. There will be

no offset on the output to indicate where the fault had occurred. It will only work when there is a BFM or MFF attached.

Offset with DFA Only offset by job boundary or set boundary is supported with the third party inline

DFA finishing devices. DFA devices do not support single page offsetting specified within the LCDS job or report. Single page job or report will be offset.

IPDS

Subtopic Description and Recommended Action

Canceling IPDS jobs IPDS jobs cannot be deleted or canceled from the DocuSP Job Manager.

Instead, it is necessary to cancel the current IPDS job using the “Cancel Incoming Job” button on the IPS Manager GUI. If standard IPDS processing, using the IPS Manager Cancel button, is not able to complete, or if there is some reason to clear the job from DocuSP without canceling it at the host, the user may invoke the Restart IPDS Gateway feature from the IPS Manager to force DocuSP to cancel the job internally. Note, however, that the host will continue trying to transmit the job after this operation, unless the user also deletes the job from the host job queue.

DocuSP features not supported

Environments supported

Image shift affects banners

The following DocuSP features should not be applied to IPDS jobs: Job Forwarding, Save Jobs, Proof, Promote, Preview, Exception Pages, Covers, and Inserts.

The Currently supported environments are Z/OS (MVS) with PSF, OS400 with PSF, AIX with InfoPrint Manager and Windows with InfoPrint Manager. In addition, the Emtex VIP Front End Processor (FEP) is supported, but only for monochrome or highlight color data, at this time. Some other environments or FEPs may work successfully, but interoperability cannot be guaranteed.

Image shift affects banners as well as application. IPDS host banners are not distinguished from other application pages.

Avoidance: Although they do not affect DocuSP banners, queue and job based Image Shift and Alignment values apply to host banners, just as they do to other application pages. If host banners are shifted to an inappropriate position, but other application data is printing correctly, revise the host application so that both application data and banners can be positioned correctly on DocuSP without an added image shift or alignment value.

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