Xerox N4525 User Manual

XEROX

DOCUPRINT N4525

NETWORK LASER PRINTER

ADVANCED FEATURES AND TROUBLESHOOTING MANUAL

Xerox DocuPrint

N4525 Network Laser Printer Advanced Features and Troubleshooting Manual

December 2000

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Printed in the United States of America.

XEROX® and all Xerox product names and product numbers mentioned in this publication are registered trademarks of the Xerox Corporation. Other company trademarks are also acknowledged. PCL is a trademark of the Hewlett-Packard Company. MS, MS-DOS, Microsoft LAN Manager, Windows 95, Windows 98, Windows Me, Windows NT, and Windows 2000 are trademarks of Microsoft Corporation. Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. TrueType is a trademark of Apple Computer, Inc. OS/2 is a trademark of International Business Machines. Sun and Solaris are trademarks of Sun Corporation.

This printer contains emulations of Hewlett-Packard PCL 5e and PCL 6 command languages (recognizes HP PCL 5e and PCL 6 commands) and processes these commands in a manner compatible with Hewlett Packard LaserJet printer products.

This product includes an implementation of LZW licensed under U.S. Patent 4.558.302.

Changes are periodically made to this document. Technical updates will be included in subsequent editions.

Warranty

Printer Warranty

Xerox warrants that the DocuPrint N4525 Network Laser Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Xerox, at its option, will:

(1) repair the product by means of telephone support or on-site service at no charge for parts or labor,

(2) replace the product with a comparable product, or

(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.

Under this product warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must first contact Xerox Telephone Support personnel or that of its authorized service representative. Telephone Support personnel will work to resolve issues professionally and quickly, however the Customer must reasonably assist Xerox or its authorized representative.

If telephone support is unsuccessful, Xerox or its authorized service representative will provide warranty repair at Customer's site without charge as provided below.

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Service is available within the customary on-site service area in the United States and Canada for products purchased in the United States and Canada.

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Inside the European Economic Area, service is available within the customary on-site service area for products purchased in the EEA

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Outside the US, Canada, & EEA, service is available within the customary on-site service area in the country of purchase

A description of the customary on-site service area may be obtained from the local Xerox Customer Support Center or authorized Xerox distributor. On-site service is at Xerox or its authorized service representative’s sole discretion and is considered an option of last resort.

If the Customer’s product contains features that enable Xerox or its authorized service representative to diagnose and repair problems with the product remotely, Xerox may request that the Customer allow such remote access to the product.

In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of Xerox. Xerox, at its option, may request the return of these parts.

CONSUMABLES WARRANTY

Xerox warrants that toner cartridges will be free from defects in materials and workmanship for a period of one (1) year from date of installation. All other Customer Replaceable Consumables (CRCs) will be covered for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. XEROX MAY REQUIRE THAT THE DEFECTIVE CRC BE RETURNED TO A DESIGNATED XEROX DEPOT OR THE XEROX REPRESENTATIVE FROM WHICH THE CRC WAS ORIGINALLY PURCHASED. Claims will be handled according to the current Xerox procedure.

These warranties shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Xerox shall not be obligated under these warranties:

a) to repair damage resulting from attempts by personnel other than Xerox representatives to install, repair or service the product unless directed by a Xerox representative;

b) to repair damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment or memory;

c) to repair damage, malfunction, or degradation of performance caused by the use of non-Tektronix/Xerox printer supplies or consumables or the use of Tektronix/Xerox supplies not specified for use with this printer;

d) to repair a product or CRC that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC;

e) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials;

f) to repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not meeting the operating specifications set forth in the user manual;

g) to repair this product after the limit of its duty cycle has been reached; all service thereafter shall be billed on a time and material basis;

h) to replace CRCs that have been refilled, are used up, abused, misused, or tampered with in any way.

THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROX' RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE CONSUMABLES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. XEROX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country.

For the software warranty please see the end user license agreement included with the software.

In certain geographies this product is warranted by Fuji Xerox. This statement of warranty does not apply in Japan – please refer to the warranty statement provided in the Japanese user manual for products purchased in Japan.

If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian consumers. Nothing in any Fuji Xerox warranty material excludes or limits the application of any provision of any of the Acts, where to do so would contravene the Acts or cause any part of this warranty to be void. In this warranty material, an implied condition or warranty, the exclusion of which from a contract with a "Consumer " (as defined in the Acts) would contravene any provision of the Acts or cause any part or all of this warranty to be void, is called a "Non-excludable Condition". To the full extent permitted by law, Fuji Xerox’ sole and total liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss suffered by the customer) is limited, except as otherwise stated herein, to (at Fuji Xerox’ option) replacing or repairing the goods, or resupplying, or paying the cost of the resupply of, the services, in respect of which the breach occurred. Subject to the above, all conditions and warranties which would or might otherwise be implied in a Consumer contract, whether by operation of statute, inference from circumstances, industry practice or otherwise, are excluded.

User safety summary

Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

Electrical Safety

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Use the power cord supplied with your printer.

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Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.

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Plug the power cord directly into a properly grounded electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet.

Warning

Avoid the potential of severe electrical shock by ensuring the printer is properly grounded.

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Do not place the printer where people may step on the power cord.

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Do not place objects on the power cord.

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Do not obstruct the ventilation openings. These openings are provided to prevent overheating of the printer.

Warning

Do not push objects into slots and openings on the printer. Making a contact with a voltage point or shorting out a part could result in fire or electrical shock.

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If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative to correct the problem.

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The power cord is attached to the printer as a plug-in device at the back of the printer. In the event it is necessary to remove all electrical power from the printer, disconnect the power cord from the power receptacle.

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If any of the following conditions occur, switch off the printer power immediately, disconnect the power cord, and call an authorized service representative.

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The power cord is damaged or frayed.

Liquid is spilled into the printer.

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The printer is exposed to water.

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Any part of the printer is damaged.

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Maintenance Safety

Do not attempt any maintenance procedure that is not specifically described in the documentation

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supplied with your printer.

Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and

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could create a dangerous condition.

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Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so. Power should be OFF when performing these installations. Except for user installable options, there are no parts that you can maintain or service behind these covers.

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.

Use the material and supplies specifically designed for your printer. The use of unsuitable materials may

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result in poor performance and possibly a hazardous situation.

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Follow all warnings and instructions marked on, or supplied with, the printer, options and supplies.

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Place the printer in a dust free, well ventilated area where the temperature range is 5 degrees C to 35 degrees C (41 degrees F to 95 degrees F) and the relative humidity is 15 percent to 85 percent.

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Place the printer in an area where there is adequate space for ventilation, operation and servicing. The recommended minimal spacing is 92.5 cm (36.5 in.) in front of and above the printer, 20.3 cm (8 in.) behind the printer, and 30.5 cm (12.0 in.) on each side of the printer. Do not block or cover the slots and openings on the printer. Without adequate ventilation, the printer may overheat.

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For optimum performance, use the printer at elevations below 2,500 meters (8,200 ft.). Use at elevations above 2,500 meters (8,200 ft.) exceeds operability limits.

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Do not place the printer near a heat source.

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Do not place the printer in direct sunlight.

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Do not place the printer in line with the cold air flow from an air conditioning system.

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Place the printer on a level, solid surface with adequate strength for the weight of the machine. The base printer weight without any packaging materials is 53 kg (117 lbs.).

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The printer is heavy, and must be lifted by two people. The illustration below shows the proper technique for lifting the printer.

53 kg

117 lbs

4525-100

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Exercise care in moving or relocating the printer, it is back-heavy and could tip backward. Follow the recommended procedure when moving the printer from one location to another. Refer to the DocuPrint

N4525 Installation poster.

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Do not place any liquids on the printer.

Warning

Be careful when working in areas inside the printer identified with a warning symbol. These areas may be very hot and could cause personal injury.

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Wait 10-15 seconds between switching the printer off and on.

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Keep hands, hair, neckties, etc., away from the exit and feed rollers.

While printing, do not remove:

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The media source tray that you have selected in the driver or front panel.

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Do not switch off the printer power while printing.

4525-99

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Do not move the printer while printing.

Symbols that may be marked on your product:

DANGER high voltage :

4525-101

Protective ground (earth) terminal:

4525-102

Hot surface on or in the printer. Use caution to avoid personal injury:

4525-103

4525-104

4525-105

Use caution. Refer to the manual(s) for information:

4525-106

Warning

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

Warning

For your protection, do not defeat any interlocks.

Contents

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Control Panel with Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Control Panel with Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Control panel keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using the keys to bring the printer online/take the printer offline . . . . . . . . . . . . . . . . . . .4

Using the keys for menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using the keys when a paper mismatch condition exists. . . . . . . . . . . . . . . . . . . . . . . . . . .5

Using the keys when a partial page exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Control panel menu indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Control panel locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Job Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Password Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

PCL Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Serial Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

USB Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Ethernet Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Token Ring Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Novell Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Reset Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Advanced Features and Troubleshooting Manual ix

Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cover Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Edge-to-Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

N-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Booklet Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Watermark and Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Automatic Tray Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting up automatic tray switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Tray sequence rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Paper size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Tray Sequence Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using Custom Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Offsetting Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing Printer Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using CentreWare DP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CentreWare MC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CentreWare Internet Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

PCL Emulation Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

PostScript Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Driver Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Base Printer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

PostScript Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Downloading fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Hard Disk Drive and Memory (DRAM and Flash ROM). . . . . . . . . . . . . . . . . . 53

Memory board (DIMM) locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hard disk initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Flash initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Downloading Fonts, Forms, and Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Font Download Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PCL 5e driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PJL commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the Hard Disk Drive for Secure and Proof Printing and Collated Copying . . . . . . . . . . 57

Creating secure jobs without the driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Creating proof jobs without the driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deleting secure or proof jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

x DocuPrint N4525 Network Laser Printer

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Connecting to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting a TCP/IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting a Sub Net Mask at the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting a Default Gateway at the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Setting up AppSocket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Printing a Configuration Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Novell NetWare Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

NetWare 3.1X Print Server Setup, NetWare 4.X/5.0 Print Server Setup . . . . . . . . . . . . . . .65

Novell NetWare Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Windows Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Windows (all versions) Quick Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Windows 95/98/Me Troubleshooting for Network Printers . . . . . . . . . . . . . . . . . . . . . . . .70

Windows NT 4.x Troubleshooting (TCP/IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Windows NT 4.x Troubleshooting (AppleTalk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Macintosh Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Macintosh Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Driver Installation for Macintosh System 7.0+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Step-by-Step Setup (AppleTalk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Macintosh Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Macintosh Quick Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Macintosh Troubleshooting Step-by-Step. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

UNIX Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Advanced Features and Troubleshooting Manual xi

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Maintaining and Cleaning Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Exterior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Interior Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Problem: The printer won’t print at all, or a file sent from the client/server won’t print 82

Problem: A printed page does not look like it should . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Problem: The requested font for the job does not print . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Problem: PostScript commands are printed instead of the PostScript job . . . . . . . . . . . 83

Problem: A PostScript or PCL job fails to print.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Problem: You experience frequent media jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Problem: Labels are printed on the wrong side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Problem: Two-sided printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Problem: You experience frequent paper jams in the paper transport between the printer

and the finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Diagnostic LED Flash Sequences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Control Panel Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix A - DocuPrint N4525 Network Laser Printer Specifications. . . . . . 99

Appendix B - Notices and Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

FCC Notices...USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Radio frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Base Printer with Token Ring Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Base Printer with 3,000-Sheet Finisher/Stapler/Hole Puncher Option . . . . . . . . . . . . . 102

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Certifications...Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

60 HZ, 115V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

European Markets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Class A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Class B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Base Printer with High Capacity Feeder, Duplex Module, Face-up Bin, or

Envelope Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Base Printer with Token Ring Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Base Printer with 3,000-Sheet Finisher/Stapler/Hole Puncher Option . . . . . . . . . . . . . 106

EMC Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Safety Extra Low Voltage Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

xii DocuPrint N4525 Network Laser Printer

Appendix C - Unique Printer Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Paper Size Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Paper Type Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Input Tray Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Output Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Additional PJL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix D - Xerox Customer Support Centers. . . . . . . . . . . . . . . . . . . . . . .115

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Advanced Features and Troubleshooting Manual xiii

xiv DocuPrint N4525 Network Laser Printer

Control Panel

The Xerox DocuPrint N4525 control panel:

Displays information about the status of the printer (or job in process).

■

Provides the means for changing printer settings and printer defaults to control how it

■

operates.

As shown in the following figure, your printer’s control panel will either have icons and text, or icons only.

Control Panel with Icons and Text

Four indicator lights

A two-line display screen (16 characters per line)

Eight control panel keys

Control Panel with Icons

Advanced Features and Troubleshooting Manual 1

Control Panel

Indicator lights

Indicator light Meaning

On Line

Form Feed indicator

Fault indicator

Data indicator

■

Light is on (green) — The printer is online.

■

Light is off — The printer is offline.

Before printing a job, bring the printer online by pressing the

On Line key (labeled 0 ).

■

Light is off — Normal operation.

■

Light is on (green) — The printer has experienced a form feed timeout (a PCL job formatted a partial page but, as the printer was waiting for more data in order to continue processing the job, a timeout period expired).

When not in the menu system, you can print a partial page by pressing the Enter key (labeled 4 ).

If in the menu system, you can print a partial page from the Job menu, scrolling to the

■

Light is off — Normal operation.

■

Light is on (amber) — The printer stopped because operator intervention is needed, such as closing an open door or clearing a media jam. Read the message shown on the control panel display screen. Refer to the

Control Panel Messages section starting on page 87 for information on

the problem and corrective actions.

Light is off — Data are not being processed or the input buffer is empty

■

(PostScript or PCL is processing a job but waiting for data).

■

Light is flashing (green) — Print job is being processed by PostScript, PCL, or PJL, or is being spooled to the disk (for a proof job or secure job).

Form Feed

item and pressing the Enter key.

2 DocuPrint N4525 Network Laser Printer

Control Panel

Display screen

The control panel’s display screen:

Provides access to a hierarchy of menus to configure and control the printer. Access

■

the menus by pressing the Menu keys (labeled 1 or 5 ). For more information on the menu structure, refer to page 7.

■ Displays information about the status of the printer (or the job in process):

Examples:

■ The printer is online and ready to accept print jobs:

Ready

■ The printer is processing data:

Processing...

■ The printer is low on a supply (in this case, the toner is low and needs to be

replaced soon):

Toner Low

■ A tray is empty (in this case, Tray 2 is empty and no longer being used to print):

Tray 2 Empty

■ There is a problem (in this case, a paper jam in area A):

Paper Jam Clear Area A

Refer to the Messages section (starting on page 87) for a complete table of display screen messages and what action you need to perform to solve the problem.

Advanced Features and Troubleshooting Manual 3

Control Panel

Control panel keys

The control panel keypad consists of eight keys, identified with international symbols and/or labeled in English. The keys are also numbered 0 through 7.

On Line 0 Menu Up 1 Item Up 2 Value Up 3

Enter 4 Menu Down 5 Item Down 6 Value Down 7

Using the keys to bring the printer online/take the printer offline

■ When the printer is online (and not in the menu system), press the On Line key

(labeled 0) to take the printer offline. All pages currently in the paper path are printed and then printing pauses until the printer is brought online again.

■ When the printer is online and in the menu system, press the On Line key to exit the

menu system. The printer stays online.

■ When the printer is offline, press the On Line key to bring the printer online.

■ When printer is offline and in the menu system, press the On Line key to exit the

menu system and

bring the printer online.

Using the keys for menus

1. Press the Menu keys (labeled 1 or 5) to enter the menu system and scroll through the

menus.

2. Press the Item keys (labeled 2 or 6) to scroll through the menu items for the selected

menu.

3. (If the menu item has a value) Use the Value keys (labeled 3 or 7) to scroll through the

values of the selected menu item.

4. Press the Enter key (labeled 4) to enter the current value for a menu item or (if the

menu item doesn’t take a value) performs the selected action specified by the menu item (such as printing the PCL Font List from the Print menu).

5. Press the On Line key (labeled 0) to exit the menu system.

Note

The printer automatically exits the menu system if no keystrokes are detected for 60 seconds.

For more information on the menus, refer to Control Panel Menus starting on page 12.

4 DocuPrint N4525 Network Laser Printer

Control Panel

Using the keys when a paper mismatch condition exists

1. Press the Value keys (labeled 3 or 7) to scroll through the trays to see what alternate

paper is available that may be used instead of the requested paper.

2. Press the Enter key (labeled 4) to use the tray shown on the display screen to be used

for printing (Print Anyway).

Note

Other keys are ignored.

Using the keys when a partial page exists

■ Press the Enter key (labeled 4) when the FormFeed LED indicates that a partial page

exists; this causes an implied PCL reset and the partial page is printed.

Note

Other keys are ignored.

Advanced Features and Troubleshooting Manual 5

Control Panel

6 DocuPrint N4525 Network Laser Printer

Control Panel Menus

The control panel’s menu system is a hierarchy of menus, menu items, and menu item values. The menus are used to configure the printer for your environment.

The control panel provides access to the following menus:

■ Job Menu — see page 10

■ Password Menu

■ Tray Menu — see page 11

■ PCL Menu — see page 16

■ System Menu — see page 18

■ Parallel Menu — see page 21

■ Serial Menu

■ USB Menu — see page 24

■ Ethernet Menu

■ Token Ring Menu

■ Novell Menu — see page 30

■ Print Menu — see page 33

■ Reset Menu

— see page 10

— see page 22

— see page 24

— see page 27

— see page 34

Press either the Menu key (labeled 1 or 5) to access the menus.

Using the control panel menus

1. Press the Menu keys (labeled 1 or 5) to scroll through the available menus until you

locate the one you want.

The following sample control panel screen shows the System Menu.

Menus System Menu

2. Press the Item keys (labeled 2 or 6) to scroll through the menu items. (If you are in the

Password Menu, you must first press either Item key to access the password prompt and type the password using the control panel keys.)

1. Appears only when the Hard Drive is installed.

2. Appears only when the Serial Interface option is installed.

3. Does not appear when the Token Ring Card is installed.

4. Appears only when the Token Ring Card is installed.

5. Appears only when Reset Mode is enabled. (The On Line and Enter keys are held down simultaneously at Power On.)

Advanced Features and Troubleshooting Manual 7

Control Panel Menus

The following sample control panel screen shows the Language menu item of the

System Menu.

System Menu Language

For some menus, the menu item indicates the action to be taken. Other menu items require a value.

3. If the menu item doesn’t need a value, press the Enter

key (labeled 4) to select that

menu item.

4. If a value is needed for the menu item, press the Value key (labeled 3 or 7) to select

the appropriate value for the menu item.

The following sample control panel screen shows the Italiano value for the

Language menu item (of the System Menu).

Language = Italiano

If the list of values is long, you can scroll quickly by holding down either Value key.

5. Press the Enter key to select that value for the menu item.

To exit the menu system:

■ Press the On Line key (labeled 0).

The control panel screen displays Ready.

Notes

If you press the On Line key before pressing the Enter key (in Step 5), the new value will not be saved.

After 60 seconds of inactivity (no key has been pressed), the printer automatically exits the menu system.

Ready

8 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Control panel menu indicators

Two menu indicators (= and *) are used to furnish information about menu item values.

■ The = indicator only appears after options which take a specific setting — it indicates

that a value or setting follows the option.

In the following sample control panel screen, Language is a menu item (on the

System Menu) that takes a specific value; the value currently shown is Italiano.

Another value is English. (When you press the Value key (labeled 3 or 7), the available values are displayed one at a time on the second line of the display.)

Language = Italiano

■ The * indicator identifies the current value.

In the following example, the Language is currently set to English.

In the following sample control panel screen, Language is a menu item (on the

System Menu). The value currently shown is English.

Language = English *

Control panel locks

You can lock some Control Panel menus to prevent unauthorized access to critical system parameters. If you scroll to a locked menu and press either the Item key (labeled 2 or 6), the display shows the menu name on the top line and Menu Locked on the second line.

The following menus cannot be locked:

■ Job Menu

■ Password Menu

■ Tray Menu

■ Print Menu

■ Reset Menu

If you do not want users to have access to the Reset Menu, power OFF and power ON the printer.

Note

In the following sections, for each menu item, the factory default value is identified. You can reset your printer to these factory values by using the Reset menu to perform a Factory or Network Default Reset; refer to page 35.

Advanced Features and Troubleshooting Manual 9

Control Panel Menus

Job Menu

Cancels the job currently printing, forces a form feed on a partially formatted job in PCL, or restarts the printer.

Job Menu Items

Menu items Description

Cancel Job Cancels the PostScript or PCL job currently printing.

Form Feed Use when the Form Feed LED is on to force a form feed on a partially

Restart Printer Reboots the printer as if the power was cycled, but bypasses power on

formatted PCL page.

diagnostics.

Values:

Yes No (default)

When you select startup messages. When the printer initialization is complete, you see the

Yes and press the Enter key (labeled 4), you see the

Ready message.

10 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Password Menu

Prints or deletes proof jobs or secure jobs. (This menu is only available when the optional hard disk drive is installed in the printer.)

When you see Password Menu and press either Item key (labeled 2 or 6), you are prompted to enter the password:

Enter Password _xxx

After you type the four-digit password for the job(s) (using the control panel keys), press the Item key (labeled 2 or 6) to select one of the menu items.

Password Menu Items

Menu items Description

All Jobs Prints or deletes all jobs sent with that specific password.

Values:

Print (default) Delete

Filename n Prints or deletes the job with that filename and that specific password.

Values:

Print (default) Delete

Advanced Features and Troubleshooting Manual 11

Control Panel Menus

Tray Menu

Specifies the type and/or size of the paper in a specific tray and specifies the sequence that the trays are used when tray switching is required.

Tray Menu Items

Menu Items Description

Envelope Size Defines the envelope size that is loaded in the optional envelope feeder

(since the feeder doesn’t have paper size sensing). (This menu item only appears when the envelope feeder is installed.)

Values:

Com10 (4.1x9.5)* DL (110x220) * C5 (162x229) Monarc (3.8x7.5) Custom

* The default envelope size is Com10 when Inches is set and DL when

Millimeters is set as the System Menu’s Defaults value.

Envelope Type Defines the envelope type that is loaded in the optional envelope feeder.

MBF Size Defines the paper size that is loaded in the Multi Bypass Feeder (since the

(This menu item only appears when the envelope feeder is installed.)

Values:

Plain (default) Preprinted Color

Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded) Recycled User Type 5 (if loaded)

feeder doesn’t have paper size sensing). (This menu item doesn’t appear when the envelope feeder is installed, since it replaces the MBF.)

Values:

Statmt (5.5x8.5) A3 (297x420) Exec (7.25x10.5) B5-JIS (182x257)

Letter (8.5x11) * B4-JIS (257x364)

Legal (8.5x14) Com10 (4.1x9.5) Folio (8.5x13) C5 (162x229) Ledger (11x17) DL (110x220) A6 (105x148) Monarc (3.8x7.5) A5 (148x210) Custom (see page 14 A4 (210x297) * for Custom Size menu item)

* The default MBF size is

Letter when Inches is set and A4 when

Millimeters is set as the System Menu’s Defaults value.

12 DocuPrint N4525 Network Laser Printer

Tray Menu Items (cont'd.)

Control Panel Menus

MBF Type Defines the paper type that is loaded in the Multi Bypass Feeder. (This menu

Tray 1 Type Defines the type of paper installed in Tray 1.

Tray 2 Type Defines the type of paper installed in Tray 2.

item doesn’t appear when the envelope feeder is installed, since it replaces the MBF.)

Values:

Plain (default) Preprinted Color

Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded) Recycled User Type 5 (if loaded)

Values:

Plain (default) Preprinted Color

Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded) Recycled User Type 5 (if loaded)

Values:

Plain (default)

Preprinted Color Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded) Recycled User Type 5 (if loaded)

Tray 3 Type Defines the type of paper installed in Tray 3. (This menu item only appears

Tray 4 Type Defines the type of paper installed in Tray 4. (This menu item only appears

when the optional 2,500 sheet feeder is installed.)

Values:

Plain (default) Preprinted Color

Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded) Recycled User Type 5 (if loaded)

when the optional 2,500 sheet feeder is installed.)

Values:

Plain (default) Preprinted Color

Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded)

Recycled User Type 5 (if loaded)

Advanced Features and Troubleshooting Manual 13

Control Panel Menus

Tray Menu Items (cont'd.)

Tray 5 Type Defines the type of paper installed in Tray 5. (This menu item only appears

Tray Sequence Defines the order in which trays are used when more than one tray meets the

when the optional 2,500 sheet feeder is installed.)

Values:

Plain (default) Preprinted Color

Letterhead Cardstock Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded) Labels User Type 3 (if loaded) Bond User Type 4 (if loaded) Recycled User Type 5 (if loaded)

size and type requirements.

The first tray of a sequence is used (if it has the correct paper size/type) until it runs out of paper, at which time the next tray in the sequence is used (if it has the correct paper size/type). Refer to page 40 for more information on automatic tray switching.

Values:

Off (no tray switching) MBF-1 MBF-1-2 (default when no optional trays installed) MBF-4-5 MBF-4-5-1 MBF-4-5-1-2 MBF-4-5-1-2-3 (default when optional 2,500 sheet feeder installed) 1-2 (default when optional envelope feeder installed) 1-2-3 4-5-1 4-5-1-2 4-5-1-2-3 (default when optional envelope feeder and

2,500 sheet feeder installed)

4-1 4-1-2 4-1-2-3

Notes: Only the trays that are installed in the printer appear in the tray sequence.

If the value is set to by the user in the print driver, even if the other trays contain the correct stock for that job.

Off, the printer will print only from the tray requested

Custom Size Defines the paper size that is used in formatting pages printed from the

Multi-sheet Bypass Feeder when it is set to custom size (which overrides the MBF standard sizes) or printed from the Custom Paper Tray.

Values:

Statmt (5.5x8.5) A3 (297x420) Exec (7.25x10.5) B5-JIS (182x257) Letter (8.5x11)* B4-JIS (257x364) Legal (8.5x14) Com10 (4.1x9.5) Folio (8.5x13) C5 (162x229) Ledger (11x17) DL (110x220) A6 (105x148) Monarc (3.8x7.5) A5 (148x210) A4 (210x297)*

* The default Custom Size is

Letter when Inches is set and A4 when

Millimeters is set as the System Menu’s Defaults value.

14 DocuPrint N4525 Network Laser Printer

+ 108 hidden pages