Xerox N4525 User Manual

XEROX

DOCUPRINT N4525

NETWORK LASER PRINTER

ADVANCED FEATURES AND
TROUBLESHOOTING MANUAL

Xerox DocuPrint

®

N4525
Network Laser Printer
Advanced Features and Troubleshooting Manual

December 2000

Copyright protection claimed includes all forms of matters of copyrightable materials and information now
allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from
the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks,
etc.

Printed in the United States of America.

XEROX® and all Xerox product names and product numbers mentioned in this publication are registered
trademarks of the Xerox Corporation. Other company trademarks are also acknowledged. PCL is a trademark of
the Hewlett-Packard Company. MS, MS-DOS, Microsoft LAN Manager, Windows 95, Windows 98, Windows Me,
Windows NT, and Windows 2000 are trademarks of Microsoft Corporation. Adobe® and PostScript® are
trademarks of Adobe Systems Incorporated. TrueType is a trademark of Apple Computer, Inc. OS/2 is a
trademark of International Business Machines. Sun and Solaris are trademarks of Sun Corporation.

This printer contains emulations of Hewlett-Packard PCL 5e and PCL 6 command languages (recognizes HP
PCL 5e and PCL 6 commands) and processes these commands in a manner compatible with Hewlett Packard
LaserJet printer products.

This product includes an implementation of LZW licensed under U.S. Patent 4.558.302.

Changes are periodically made to this document. Technical updates will be included in subsequent editions.

Copyright ©2000, Xerox Corporation. All Rights Reserved.

Warranty

Printer Warranty

Xerox warrants that the DocuPrint N4525 Network Laser Printer will be free from defects in materials and
workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the
warranty period, Xerox, at its option, will:

(1) repair the product by means of telephone support or on-site service at no charge for parts or labor,

(2) replace the product with a comparable product, or

(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.

Under this product warranty, the Customer must notify Xerox or its authorized service representative of the
defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must
first contact Xerox Telephone Support personnel or that of its authorized service representative. Telephone
Support personnel will work to resolve issues professionally and quickly, however the Customer must
reasonably assist Xerox or its authorized representative.

If telephone support is unsuccessful, Xerox or its authorized service representative will provide warranty repair
at Customer's site without charge as provided below.

■

Service is available within the customary on-site service area in the United States and Canada for products
purchased in the United States and Canada.

■

Inside the European Economic Area, service is available within the customary on-site service area for
products purchased in the EEA

■

Outside the US, Canada, & EEA, service is available within the customary on-site service area in the
country of purchase

A description of the customary on-site service area may be obtained from the local Xerox Customer Support
Center or authorized Xerox distributor. On-site service is at Xerox or its authorized service representative’s sole
discretion and is considered an option of last resort.

If the Customer’s product contains features that enable Xerox or its authorized service representative to diagnose
and repair problems with the product remotely, Xerox may request that the Customer allow such remote access
to the product.

In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for equal or
improved quality. All defective parts and assemblies become the property of Xerox. Xerox, at its option, may
request the return of these parts.

CONSUMABLES WARRANTY

Xerox warrants that toner cartridges will be free from defects in materials and workmanship for a period of one
(1) year from date of installation. All other Customer Replaceable Consumables (CRCs) will be covered for a
period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation,
but not more than one (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its
authorized service representative of the defect before the expiration of the warranty period. XEROX MAY
REQUIRE THAT THE DEFECTIVE CRC BE RETURNED TO A DESIGNATED XEROX DEPOT OR THE XEROX
REPRESENTATIVE FROM WHICH THE CRC WAS ORIGINALLY PURCHASED. Claims will be handled
according to the current Xerox procedure.

These warranties shall not apply to any defect, failure or damage caused by improper use or improper or
inadequate maintenance and care. Xerox shall not be obligated under these warranties:

a) to repair damage resulting from attempts by personnel other than Xerox representatives to install, repair or
service the product unless directed by a Xerox representative;

b) to repair damage, malfunction, or degradation of performance resulting from improper use or connection to
incompatible equipment or memory;

c) to repair damage, malfunction, or degradation of performance caused by the use of non-Tektronix/Xerox
printer supplies or consumables or the use of Tektronix/Xerox supplies not specified for use with this printer;

d) to repair a product or CRC that has been modified or integrated with other products when the effect of such
modification or integration increases the time or difficulty of servicing the product or CRC;

e) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance
resulting from failure to perform user maintenance and cleaning as prescribed in published product materials;

f) to repair damage, malfunction, or degradation of performance resulting from use of the product in an
environment not meeting the operating specifications set forth in the user manual;

g) to repair this product after the limit of its duty cycle has been reached; all service thereafter shall be billed on a
time and material basis;

h) to replace CRCs that have been refilled, are used up, abused, misused, or tampered with in any way.

THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER
REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX
AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROX'
RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND
CUSTOMER REPLACEABLE CONSUMABLES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE
CUSTOMER FOR BREACH OF THESE WARRANTIES. XEROX AND ITS VENDORS WILL NOT BE LIABLE FOR
ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS)
IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF
SUCH DAMAGES.

Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential
damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations
or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights that vary by state, province, or country.

For the software warranty please see the end user license agreement included with the software.

In certain geographies this product is warranted by Fuji Xerox. This statement of warranty does not apply in
Japan – please refer to the warranty statement provided in the Japanese user manual for products purchased in
Japan.

If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State
and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian
consumers. Nothing in any Fuji Xerox warranty material excludes or limits the application of any provision of
any of the Acts, where to do so would contravene the Acts or cause any part of this warranty to be void. In this
warranty material, an implied condition or warranty, the exclusion of which from a contract with a "Consumer "
(as defined in the Acts) would contravene any provision of the Acts or cause any part or all of this warranty to be
void, is called a "Non-excludable Condition". To the full extent permitted by law, Fuji Xerox’ sole and total
liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss
suffered by the customer) is limited, except as otherwise stated herein, to (at Fuji Xerox’ option) replacing or
repairing the goods, or resupplying, or paying the cost of the resupply of, the services, in respect of which the
breach occurred. Subject to the above, all conditions and warranties which would or might otherwise be implied
in a Consumer contract, whether by operation of statute, inference from circumstances, industry practice or
otherwise, are excluded.

User safety summary

Your printer and the recommended consumable supplies have been designed and tested to meet strict safety
requirements. Attention to the following notes will ensure the continued safe operation of your printer.

Electrical Safety

■

Use the power cord supplied with your printer.

■

Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground
connection terminal.

■

Plug the power cord directly into a properly grounded electrical outlet. Do not use an extension cord. If
you do not know whether an outlet is grounded, ask an electrician to check the outlet.

Warning

Avoid the potential of severe electrical shock by ensuring the printer is properly grounded.

■

Do not place the printer where people may step on the power cord.

■

Do not place objects on the power cord.

■

Do not obstruct the ventilation openings. These openings are provided to prevent overheating of the
printer.

Warning

Do not push objects into slots and openings on the printer. Making a contact with a voltage point or
shorting out a part could result in fire or electrical shock.

■

If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power
cord from the electrical outlet. Call an authorized service representative to correct the problem.

■

The power cord is attached to the printer as a plug-in device at the back of the printer. In the event it is
necessary to remove all electrical power from the printer, disconnect the power cord from the power
receptacle.

■

If any of the following conditions occur, switch off the printer power immediately, disconnect the power
cord, and call an authorized service representative.

■

The power cord is damaged or frayed.

Liquid is spilled into the printer.

■

The printer is exposed to water.

■

Any part of the printer is damaged.

■

Maintenance Safety

Do not attempt any maintenance procedure that is not specifically described in the documentation

■

supplied with your printer.

Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and

■

could create a dangerous condition.

■

Do not remove the covers or guards that are fastened with screws unless you are installing optional
equipment and are specifically instructed to do so. Power should be OFF when performing these
installations. Except for user installable options, there are no parts that you can maintain or service behind
these covers.

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety
agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.

Use the material and supplies specifically designed for your printer. The use of unsuitable materials may

■

result in poor performance and possibly a hazardous situation.

■

Follow all warnings and instructions marked on, or supplied with, the printer, options and supplies.

■

Place the printer in a dust free, well ventilated area where the temperature range is 5 degrees C to
35 degrees C (41 degrees F to 95 degrees F) and the relative humidity is 15 percent to 85 percent.

■

Place the printer in an area where there is adequate space for ventilation, operation and servicing. The
recommended minimal spacing is 92.5 cm (36.5 in.) in front of and above the printer, 20.3 cm (8 in.) behind
the printer, and 30.5 cm (12.0 in.) on each side of the printer. Do not block or cover the slots and openings
on the printer. Without adequate ventilation, the printer may overheat.

■

For optimum performance, use the printer at elevations below 2,500 meters (8,200 ft.). Use at elevations
above 2,500 meters (8,200 ft.) exceeds operability limits.

■

Do not place the printer near a heat source.

■

Do not place the printer in direct sunlight.

■

Do not place the printer in line with the cold air flow from an air conditioning system.

■

Place the printer on a level, solid surface with adequate strength for the weight of the machine. The base
printer weight without any packaging materials is 53 kg (117 lbs.).

■

The printer is heavy, and must be lifted by two people. The illustration below shows the proper technique
for lifting the printer.

53 kg

117 lbs

4525-100

■

Exercise care in moving or relocating the printer, it is back-heavy and could tip backward. Follow the
recommended procedure when moving the printer from one location to another. Refer to the DocuPrint

N4525 Installation poster.

■

Do not place any liquids on the printer.

Warning

Be careful when working in areas inside the printer identified with a warning symbol. These areas
may be very hot and could cause personal injury.

■

Wait 10-15 seconds between switching the printer off and on.

■

Keep hands, hair, neckties, etc., away from the exit and feed rollers.

While printing, do not remove:

■

The media source tray that you have selected in the driver or front panel.

■

Do not switch off the printer power while printing.

4525-99

■

Do not move the printer while printing.

Symbols that may be marked on your product:

DANGER high voltage :

4525-101

Protective ground (earth) terminal:

4525-102

Hot surface on or in the printer. Use caution to avoid personal injury:

4525-103

4525-104

4525-105

Use caution. Refer to the manual(s) for information:

4525-106

Warning

If the product loses the ground connection, usage of knobs and controls (and other conductive parts)
can cause an electrical shock. Electrical product may be hazardous if misused.

Warning

For your protection, do not defeat any interlocks.

Contents

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Control Panel with Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Control Panel with Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Control panel keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using the keys to bring the printer online/take the printer offline . . . . . . . . . . . . . . . . . . .4

Using the keys for menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using the keys when a paper mismatch condition exists. . . . . . . . . . . . . . . . . . . . . . . . . . .5

Using the keys when a partial page exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Control panel menu indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Control panel locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Job Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Password Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

PCL Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Serial Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

USB Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Ethernet Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Token Ring Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Novell Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Reset Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Advanced Features and Troubleshooting Manual ix

Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cover Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Edge-to-Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

N-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Booklet Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Watermark and Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Automatic Tray Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting up automatic tray switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Tray sequence rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Paper size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Tray Sequence Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using Custom Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Offsetting Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing Printer Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using CentreWare DP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CentreWare MC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

CentreWare Internet Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

PCL Emulation Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

PostScript Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Driver Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Base Printer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

PostScript Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Downloading fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Hard Disk Drive and Memory (DRAM and Flash ROM). . . . . . . . . . . . . . . . . . 53

Memory board (DIMM) locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hard disk initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Flash initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Downloading Fonts, Forms, and Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Font Download Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PCL 5e driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PJL commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using the Hard Disk Drive for Secure and Proof Printing and Collated Copying . . . . . . . . . . 57

Creating secure jobs without the driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Creating proof jobs without the driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deleting secure or proof jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

x DocuPrint N4525 Network Laser Printer

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Connecting to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting a TCP/IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting a Sub Net Mask at the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Setting a Default Gateway at the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Setting up AppSocket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Printing a Configuration Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Novell NetWare Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

NetWare 3.1X Print Server Setup, NetWare 4.X/5.0 Print Server Setup . . . . . . . . . . . . . . .65

Novell NetWare Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Windows Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Windows (all versions) Quick Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Windows 95/98/Me Troubleshooting for Network Printers . . . . . . . . . . . . . . . . . . . . . . . .70

Windows NT 4.x Troubleshooting (TCP/IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Windows NT 4.x Troubleshooting (AppleTalk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Macintosh Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Macintosh Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Driver Installation for Macintosh System 7.0+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Step-by-Step Setup (AppleTalk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Macintosh Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Macintosh Quick Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Macintosh Troubleshooting Step-by-Step. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

UNIX Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Advanced Features and Troubleshooting Manual xi

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Maintaining and Cleaning Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Exterior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Interior Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Problem: The printer won’t print at all, or a file sent from the client/server won’t print 82

Problem: A printed page does not look like it should . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Problem: The requested font for the job does not print . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Problem: PostScript commands are printed instead of the PostScript job . . . . . . . . . . . 83

Problem: A PostScript or PCL job fails to print.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Problem: You experience frequent media jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Problem: Labels are printed on the wrong side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Problem: Two-sided printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Problem: You experience frequent paper jams in the paper transport between the printer

and the finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Diagnostic LED Flash Sequences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Control Panel Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix A - DocuPrint N4525 Network Laser Printer Specifications. . . . . . 99

Appendix B - Notices and Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

FCC Notices...USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Radio frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Base Printer with Token Ring Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Base Printer with 3,000-Sheet Finisher/Stapler/Hole Puncher Option . . . . . . . . . . . . . 102

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Certifications...Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

60 HZ, 115V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

European Markets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Class A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Class B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Base Printer with High Capacity Feeder, Duplex Module, Face-up Bin, or

Envelope Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Base Printer with Token Ring Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Base Printer with 3,000-Sheet Finisher/Stapler/Hole Puncher Option . . . . . . . . . . . . . 106

EMC Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Safety Extra Low Voltage Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

xii DocuPrint N4525 Network Laser Printer

Appendix C - Unique Printer Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Paper Size Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Paper Type Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Input Tray Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Output Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Additional PJL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix D - Xerox Customer Support Centers. . . . . . . . . . . . . . . . . . . . . . .115

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Advanced Features and Troubleshooting Manual xiii

xiv DocuPrint N4525 Network Laser Printer

1.

2.

3.

Control Panel

Control Panel

The Xerox DocuPrint N4525 control panel:

Displays information about the status of the printer (or job in process).

■

Provides the means for changing printer settings and printer defaults to control how it

■

operates.

As shown in the following figure, your printer’s control panel will either have icons and
text, or icons only.

Control Panel with Icons and Text

1

2

Four indicator lights

A two-line display screen (16 characters per line)

Eight control panel keys

Control Panel with Icons

3

Advanced Features and Troubleshooting Manual 1

Control Panel

Indicator lights

Indicator light Meaning

On Line

Form Feed indicator

Fault indicator

Data indicator

■

Light is on (green) — The printer is online.

■

Light is off — The printer is offline.

Before printing a job, bring the printer online by pressing the

On Line key (labeled 0 ).

■

Light is off — Normal operation.

■

Light is on (green) — The printer has experienced a form feed timeout (a
PCL job formatted a partial page but, as the printer was waiting for more
data in order to continue processing the job, a timeout period expired).

When not in the menu system, you can print a partial page by pressing
the Enter key (labeled 4 ).

If in the menu system, you can print a partial page from the Job menu,
scrolling to the

■

Light is off — Normal operation.

■

Light is on (amber) — The printer stopped because operator intervention
is needed, such as closing an open door or clearing a media jam. Read
the message shown on the control panel display screen. Refer to the

Control Panel Messages section starting on page 87 for information on

the problem and corrective actions.

Light is off — Data are not being processed or the input buffer is empty

■

(PostScript or PCL is processing a job but waiting for data).

■

Light is flashing (green) — Print job is being processed by PostScript,
PCL, or PJL, or is being spooled to the disk (for a proof job or secure job).

Form Feed

item and pressing the Enter key.

2 DocuPrint N4525 Network Laser Printer

Control Panel

Display screen

The control panel’s display screen:

Provides access to a hierarchy of menus to configure and control the printer. Access

■

the menus by pressing the Menu keys (labeled 1 or 5 ). For more information on the
menu structure, refer to page 7.

■ Displays information about the status of the printer (or the job in process):

Examples:

■ The printer is online and ready to accept print jobs:

Ready

■ The printer is processing data:

Processing...

■ The printer is low on a supply (in this case, the toner is low and needs to be

replaced soon):

Toner Low

■ A tray is empty (in this case, Tray 2 is empty and no longer being used to print):

Tray 2 Empty

■ There is a problem (in this case, a paper jam in area A):

Paper Jam
Clear Area A

Refer to the Messages section (starting on page 87) for a complete table of display
screen messages and what action you need to perform to solve the problem.

Advanced Features and Troubleshooting Manual 3

Control Panel

Control panel keys

The control panel keypad consists of eight keys, identified with international symbols
and/or labeled in English. The keys are also numbered 0 through 7.

On Line 0 Menu Up 1 Item Up 2 Value Up 3

Enter 4 Menu Down 5 Item Down 6 Value Down 7

Using the keys to bring the printer online/take the printer offline

■ When the printer is online (and not in the menu system), press the On Line key

(labeled 0) to take the printer offline. All pages currently in the paper path are printed
and then printing pauses until the printer is brought online again.

■ When the printer is online and in the menu system, press the On Line key to exit the

menu system. The printer stays online.

■ When the printer is offline, press the On Line key to bring the printer online.

■ When printer is offline and in the menu system, press the On Line key to exit the

menu system and

bring the printer online.

Using the keys for menus

1. Press the Menu keys (labeled 1 or 5) to enter the menu system and scroll through the

menus.

2. Press the Item keys (labeled 2 or 6) to scroll through the menu items for the selected

menu.

3. (If the menu item has a value) Use the Value keys (labeled 3 or 7) to scroll through the

values of the selected menu item.

4. Press the Enter key (labeled 4) to enter the current value for a menu item or (if the

menu item doesn’t take a value) performs the selected action specified by the menu
item (such as printing the PCL Font List from the Print menu).

5. Press the On Line key (labeled 0) to exit the menu system.

Note

The printer automatically exits the menu system if no keystrokes are detected for
60 seconds.

For more information on the menus, refer to Control Panel Menus starting on page 12.

4 DocuPrint N4525 Network Laser Printer

Control Panel

Using the keys when a paper mismatch condition exists

1. Press the Value keys (labeled 3 or 7) to scroll through the trays to see what alternate

paper is available that may be used instead of the requested paper.

2. Press the Enter key (labeled 4) to use the tray shown on the display screen to be used

for printing (Print Anyway).

Note

Other keys are ignored.

Using the keys when a partial page exists

■ Press the Enter key (labeled 4) when the FormFeed LED indicates that a partial page

exists; this causes an implied PCL reset and the partial page is printed.

Note

Other keys are ignored.

Advanced Features and Troubleshooting Manual 5

Control Panel

6 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Control Panel Menus

The control panel’s menu system is a hierarchy of menus, menu items, and menu item
values. The menus are used to configure the printer for your environment.

The control panel provides access to the following menus:

■ Job Menu — see page 10

■ Password Menu

■ Tray Menu — see page 11

■ PCL Menu — see page 16

■ System Menu — see page 18

■ Parallel Menu — see page 21

■ Serial Menu

■ USB Menu — see page 24

■ Ethernet Menu

■ Token Ring Menu

■ Novell Menu — see page 30

■ Print Menu — see page 33

■ Reset Menu

1

— see page 10

2

— see page 22

3

— see page 24

4

— see page 27

5

— see page 34

Press either the Menu key (labeled 1 or 5) to access the menus.

Using the control panel menus

1. Press the Menu keys (labeled 1 or 5) to scroll through the available menus until you

locate the one you want.

The following sample control panel screen shows the System Menu.

Menus
System Menu

2. Press the Item keys (labeled 2 or 6) to scroll through the menu items. (If you are in the

Password Menu, you must first press either Item key to access the password prompt
and type the password using the control panel keys.)

1. Appears only when the Hard Drive is installed.

2. Appears only when the Serial Interface option is installed.

3. Does not appear when the Token Ring Card is installed.

4. Appears only when the Token Ring Card is installed.

5. Appears only when Reset Mode is enabled. (The On Line and Enter keys are held down simultaneously at Power On.)

Advanced Features and Troubleshooting Manual 7

Control Panel Menus

The following sample control panel screen shows the Language menu item of the

System Menu.

System Menu
Language

For some menus, the menu item indicates the action to be taken. Other menu items
require a value.

3. If the menu item doesn’t need a value, press the Enter

key (labeled 4) to select that

menu item.

4. If a value is needed for the menu item, press the Value key (labeled 3 or 7) to select

the appropriate value for the menu item.

The following sample control panel screen shows the Italiano value for the

Language menu item (of the System Menu).

Language =
Italiano

If the list of values is long, you can scroll quickly by holding down either Value key.

5. Press the Enter key to select that value for the menu item.

To exit the menu system:

■ Press the On Line key (labeled 0).

The control panel screen displays Ready.

Notes

If you press the On Line key before pressing the Enter key (in Step 5), the new
value will not be saved.

After 60 seconds of inactivity (no key has been pressed), the printer
automatically exits the menu system.

Ready

8 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Control panel menu indicators

Two menu indicators (= and *) are used to furnish information about menu item values.

■ The = indicator only appears after options which take a specific setting — it indicates

that a value or setting follows the option.

In the following sample control panel screen, Language is a menu item (on the

System Menu) that takes a specific value; the value currently shown is Italiano.

Another value is English. (When you press the Value key (labeled 3 or 7), the
available values are displayed one at a time on the second line of the display.)

Language =
Italiano

■ The * indicator identifies the current value.

In the following example, the Language is currently set to English.

In the following sample control panel screen, Language is a menu item (on the

System Menu). The value currently shown is English.

Language =
English *

Control panel locks

You can lock some Control Panel menus to prevent unauthorized access to critical system
parameters. If you scroll to a locked menu and press either the Item key (labeled 2 or 6),
the display shows the menu name on the top line and Menu Locked on the second line.

The following menus cannot be locked:

■ Job Menu

■ Password Menu

■ Tray Menu

■ Print Menu

■ Reset Menu

If you do not want users to have access to the Reset Menu, power OFF and power ON the
printer.

Note

In the following sections, for each menu item, the factory default value is
identified. You can reset your printer to these factory values by using the Reset
menu to perform a Factory or Network Default Reset; refer to page 35.

Advanced Features and Troubleshooting Manual 9

Control Panel Menus

Job Menu

Cancels the job currently printing, forces a form feed on a partially formatted job in PCL, or
restarts the printer.

Job Menu Items

Menu items Description

Cancel Job Cancels the PostScript or PCL job currently printing.

Form Feed Use when the Form Feed LED is on to force a form feed on a partially

Restart Printer Reboots the printer as if the power was cycled, but bypasses power on

formatted PCL page.

diagnostics.

Values:

Yes
No (default)

When you select
startup messages. When the printer initialization is complete, you see the

Yes and press the Enter key (labeled 4), you see the

Ready message.

10 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Password Menu

Prints or deletes proof jobs or secure jobs. (This menu is only available when the optional
hard disk drive is installed in the printer.)

When you see Password Menu and press either Item key (labeled 2 or 6), you are
prompted to enter the password:

Enter Password
_xxx

After you type the four-digit password for the job(s) (using the control panel keys), press
the Item key (labeled 2 or 6) to select one of the menu items.

Password Menu Items

Menu items Description

All Jobs Prints or deletes all jobs sent with that specific password.

Values:

Print (default)
Delete

Filename n Prints or deletes the job with that filename and that specific password.

Values:

Print (default)
Delete

Advanced Features and Troubleshooting Manual 11

Control Panel Menus

Tray Menu

Specifies the type and/or size of the paper in a specific tray and specifies the sequence that
the trays are used when tray switching is required.

Tray Menu Items

Menu Items Description

Envelope Size Defines the envelope size that is loaded in the optional envelope feeder

(since the feeder doesn’t have paper size sensing). (This menu item only
appears when the envelope feeder is installed.)

Values:

Com10 (4.1x9.5)*
DL (110x220) *
C5 (162x229)
Monarc (3.8x7.5)
Custom

* The default envelope size is Com10 when Inches is set and DL when

Millimeters is set as the System Menu’s Defaults value.

Envelope Type Defines the envelope type that is loaded in the optional envelope feeder.

MBF Size Defines the paper size that is loaded in the Multi Bypass Feeder (since the

(This menu item only appears when the envelope feeder is installed.)

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

feeder doesn’t have paper size sensing). (This menu item doesn’t appear
when the envelope feeder is installed, since it replaces the MBF.)

Values:

Statmt (5.5x8.5) A3 (297x420)
Exec (7.25x10.5) B5-JIS (182x257)

Letter (8.5x11) * B4-JIS (257x364)

Legal (8.5x14) Com10 (4.1x9.5)
Folio (8.5x13) C5 (162x229)
Ledger (11x17) DL (110x220)
A6 (105x148) Monarc (3.8x7.5)
A5 (148x210) Custom (see page 14
A4 (210x297) * for Custom Size menu item)

* The default MBF size is

Letter when Inches is set and A4 when

Millimeters is set as the System Menu’s Defaults value.

12 DocuPrint N4525 Network Laser Printer

Tray Menu Items (cont'd.)

Control Panel Menus

MBF Type Defines the paper type that is loaded in the Multi Bypass Feeder. (This menu

Tray 1 Type Defines the type of paper installed in Tray 1.

Tray 2 Type Defines the type of paper installed in Tray 2.

item doesn’t appear when the envelope feeder is installed, since it replaces
the MBF.)

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

Values:

Plain (default)

Preprinted Color
Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

Tray 3 Type Defines the type of paper installed in Tray 3. (This menu item only appears

Tray 4 Type Defines the type of paper installed in Tray 4. (This menu item only appears

when the optional 2,500 sheet feeder is installed.)

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

when the optional 2,500 sheet feeder is installed.)

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)

Recycled User Type 5 (if loaded)

Advanced Features and Troubleshooting Manual 13

Control Panel Menus

Tray Menu Items (cont'd.)

Tray 5 Type Defines the type of paper installed in Tray 5. (This menu item only appears

Tray Sequence Defines the order in which trays are used when more than one tray meets the

when the optional 2,500 sheet feeder is installed.)

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

size and type requirements.

The first tray of a sequence is used (if it has the correct paper size/type) until
it runs out of paper, at which time the next tray in the sequence is used (if it
has the correct paper size/type). Refer to page 40 for more information on
automatic tray switching.

Values:

Off (no tray switching)
MBF-1
MBF-1-2 (default when no optional trays installed)
MBF-4-5
MBF-4-5-1
MBF-4-5-1-2
MBF-4-5-1-2-3 (default when optional 2,500 sheet feeder installed)
1-2 (default when optional envelope feeder installed)
1-2-3
4-5-1
4-5-1-2
4-5-1-2-3 (default when optional envelope feeder and

2,500 sheet feeder installed)

4-1
4-1-2
4-1-2-3

Notes: Only the trays that are installed in the printer appear in the tray
sequence.

If the value is set to
by the user in the print driver, even if the other trays contain the correct
stock for that job.

Off, the printer will print only from the tray requested

Custom Size Defines the paper size that is used in formatting pages printed from the

Multi-sheet Bypass Feeder when it is set to custom size (which overrides the
MBF standard sizes) or printed from the Custom Paper Tray.

Values:

Statmt (5.5x8.5) A3 (297x420)
Exec (7.25x10.5) B5-JIS (182x257)
Letter (8.5x11)* B4-JIS (257x364)
Legal (8.5x14) Com10 (4.1x9.5)
Folio (8.5x13) C5 (162x229)
Ledger (11x17) DL (110x220)
A6 (105x148) Monarc (3.8x7.5)
A5 (148x210)
A4 (210x297)*

* The default Custom Size is

Letter when Inches is set and A4 when

Millimeters is set as the System Menu’s Defaults value.

14 DocuPrint N4525 Network Laser Printer

Tray Menu Items (cont'd.)

Control Panel Menus

Special Media
Printing

The fusing system of the DocuPrint N4525 printer can be adjusted in two
ways to accommodate various types of special print media:

■ The fusing temperature can be varied to match the requirements of the

media.

■ Brief printing delays can be set to occur at pre-defined points to allow the

fuser temperature to recover properly for heavier weight media. The
selected delay (15 seconds, 30 seconds, 45 seconds or 60 seconds) will
occur before the printing begins, and then after every 15 pages while the
printing is in progress.

When the

Config Fuser selection in the Tray Menu is set to On, media

types are available as menu items (also in the Tray Menu). This enables the
user to set fuser temperatures and delays appropriately to match the
requirements of each media type.

The following settings are available:

Fuser Setting Description Examples of Usage

Normal Normal Temperature, No Delay Ordinary Plain Paper

Low Low Temperature, No Delay Transparency, Plastic label

High High Temperature, No Delay Card Stock

High - 15 sec. High Temperature, 15 sec. Delay Heavier Card Stock

High - 30 sec. High Temperature, 30 sec. Delay Heavier Card Stock

High - 45 sec. High Temperature, 45 sec. Delay Heavier Card Stock

High - 60 sec. High Temperature, 60 sec. Delay Heavier Card Stock

For optimum results, temperature/delay settings should be based on the
weight of the paper stock.

If using delays, send your output to either the Face-down Bin or Face-up Bin
(not the Finisher).

Fuser temperatures and delays can be set for each paper type from the
control panel. It may require some experimentation to obtain optimal prints.

Once the desired fuser settings have been stored for each media type, the
procedure for printing on special media is as follows:

■ Load the special media into a paper tray.

■ Set Tray Type to match the special media loaded in the tray.

■ From the driver properties screen, choose Select Paper, then set Type

to match the type of special media loaded in the tray.

Advanced Features and Troubleshooting Manual 15

Control Panel Menus

PCL Menu

Sets the default configuration for the printer when printing PCL emulation jobs.

PCL Menu Items

Menu Items Description

Font Number Sets the default font in PCL.

Values:

0 - 999 (default is 0)

Notes: These value numbers are assigned by the printer and should not be
confused with the user-defined ID numbers associated with font
downloading (creation); refer to the Fonts section starting on page 51.

To scroll quickly through the font values, hold down the Value key (labeled
3 or 7).

Pitch Sets the pitch of the default font in PCL when the default font is a scalable

fixed-pitch font.

Values:

.44 - 99.99 (default is 10.0)

Note: The pitch changes incrementally by .01 each time you press either the
Value key (labeled 3 or 7). To scroll quickly through the pitch values, hold

down either key.

Point Size Sets the point size of the default font in PCL when the default font is a

scalable proportional-spaced font.

Values:

4.00 - 999.75 (default is 12.00)

Note: The point size changes incrementally by .25 each time you press either
Value key (labeled 3 or 7). Hold down either key to scroll quickly through

the point sizes.

Symbol Set Sets the default font symbol set used in PCL. The symbol set is a collection of

characters available for a font, including uppercase and lowercase alphabets,
punctuation marks, and special characters (such as open and close quotation
marks or international characters).

Values:

Desktop PC-8 (default)
ISO L1 PC-8 DN
ISO L2 PC-8 Tk
ISO L5 PC-850
ISO L6 PC-852
ISO-4 PC Cyrillic
ISO-6 Pi Font
ISO-11 PS Math
ISO-15 PS Text
ISO-17 Roman-8
ISO-21 Vn Int’l.
ISO-60 Vn Math
ISO-69 Vn US
ISO Latin Cyr Win 3.0
Legal Win L1
Math-8 Win L2
Ms Publ. Win L5

16 DocuPrint N4525 Network Laser Printer

Control Panel Menus

PCL Menu Items (cont'd.)

Orientation Sets the default orientation used in PCL.

Values:

Portrait (default)
Landscape

Form Length Sets the default number of lines per page used in PCL. This value is linked to

paper size. Whenever the paper size is changed, the Form Length is
recalculated using the formula:

Form Length = ((logical page length in inches - 1 inch) * 6)

Values:

005 - 128 (default is 60 when inches is set and 64 when millimeters is

set as the

Note: The form length changes incrementally by 1 each time you press either
the Value key (labeled 3 or 7). To scroll quickly through the values, hold
down either key.

System Menu’s Defaults value.)

Line Terminat. Causes an additional carriage return after every Line Feed that appears in the

PCL text (<LF>=<CR><LF> line termination mode).

Values:

Off (default)
On

Advanced Features and Troubleshooting Manual 17

Control Panel Menus

System Menu

Sets general printer features.

System Menu Items

Menu Items Description

Language Sets the language used for control panel display messages and generated

reports (Configuration Sheets, PCL Font Lists, etc.).

Values:

Deutsch Cesky Svenska
English Dansk
Español Nederlands
Français Magyar
Italiano Polski
Português (BRA) Româna
Pyccкий Suomi

Notes: For these changes to take place, you must either power the machine

Off and then power it back On, or restart the printer from the Print or
Job Menus.

English is the initial value, which is used when the printer is powered up for
the first time. However, even when you perform a “Factory Default” reset,
the language setting won’t change back to English.

Paper Size Sets the default paper size used in PCL.

Values:

Statmt (5.5x8.5)) A4 (210x297)
Exec (7.25x10.5) A3 (297x420) *
Letter (8.5x11)* B5-JIS (182x257)
Legal (8.5x14) B4-JIS (257x364)
Folio (8.5x13) Com10 (4.1x9.5)
Ledger (11x17) C5 (162x229)

A6 (105x148) DL (110x220)

A5 (148x210) Monarc (3.8x7.5)

* The default paper size is

Letter when Inches is set and A4 when

Millimeters is set as the System Menu’s Defaults value.

Paper Type Sets the default paper type used in PostScript and PCL.

Values:

Plain (default)
Preprinted Color

Letterhead Cardstock
Transparency User Type 1 (if loaded)

Prepunched User Type 2 (if loaded)
Labels User Type 3 (if loaded)
Bond User Type 4 (if loaded)
Recycled User Type 5 (if loaded)

Page Policy Sets the printer to automatically select an alternate paper size and/or type if

the requested size and/or type is not loaded. If the paper requested for a print
job is not loaded before the time specified by
either stops or searches the trays (in the order defined by the

Page Timeout, the printer

Tray

Sequence item in the Tray Menu) for an alternate paper to use.

Values:

Off (default - printer stops if correct paper not loaded before timeout)
Ignore Type (printer ignores the paper type)
Ignore Size (printer ignores the paper size)
Ignore Size/Typ (printer ignores the paper size and type)

18 DocuPrint N4525 Network Laser Printer

System Menu Items (cont'd.)

Control Panel Menus

Policy Timeout Specifies how many seconds the printer should wait before taking the action

defined by the setting of the Page Policy item.

Values: (in seconds)

300
180
120
60
30 (default)
0

Print Quantity Specifies number of copies of each page.

Values:

1 - 999 (default is 1)

Note: The number changes incrementally by 1 each time you press either the
Value key (labeled 3 or 7). To scroll quickly through the numbers, hold

down either key.

Duplex Enables/disables duplex printing for PostScript and PCL jobs. (This menu

item only appears if the printer has the Duplex Module installed.)

Values:

Off (default)
Long Edge
Short Edge

Note: For more information on duplex printing and choosing Long Edge or
Short Edge, see Printing two-sided (duplex) jobs in the User Guide.

Draft Mode Enables/disables Draft Mode, which reduces the amount of toner by up to

two-thirds (and prints a draft-quality output). Intended for occasional (not
continuous) use.

Values:

Off (default)
On

Edge-to-Edge Enables/disables edge-to-edge printing.

Values:

Off (default)
On

Note: Although the printer can address edge-to-edge, there is a 4 mm border
on all sides where print quality cannot be guaranteed.

XIE Sets the default Xerox Image Enhancement (XIE) mode:

■ Smoothes jagged edges.

■ Fills-in solid fills.

Values:

Off (default)
On

Note: XIE functions only when Resolution is set to 600x600 and

Draft Mode is set to Off.

Resolution Sets the default resolution for PCL and PostScript jobs. (PCL 5e is always set

to 600x600).

Values:

600x600 (default)
1200 Quality

Advanced Features and Troubleshooting Manual 19

Control Panel Menus

System Menu Items (cont'd.)

Output Timeout Specifies whether the printer waits after a bin is filled or directs output to an

alternate bin.

Values:

Off (printer waits after a bin is filled)
On (default - printer directs output to an alternate bin)

Output Offset Specifies whether output from jobs is offset in the Face-down Bin and

Finisher Output Bin (if installed).

Values:

Off (default - output not offset)
On (output offset)

Note: Output cannot be offset in the optional Face-up Bin.

Output Dest Sets the default paper output destination for PCL and PostScript jobs.

Values:

Face Down Bin (default)
Face Up Bin (only shown if optional Face-up Bin is installed and

enabled)

Finisher Bin (only shown if optional Finisher is installed)

Staple Mode Selects the default staple position. (Only appears when the Finisher is

installed.)

Values:

Off (default - no stapling)
Position 1 (Front)
Position 2 (Rear)
Dual (Two in middle)

Refer to the User Guide for information on stapling positions.

Punch Sets the default operation of the hole punch option. (Only appears when the

Finisher is installed.)

Values:

Off (default)
On

Print PS Errors Specifies whether to print an error page whenever a PostScript error occurs.

Values:

Off (default)
On

Power Saver Specifies the number of minutes of inactivity before the printer enters a

low-power state.

Values: (in minutes)

Off (never enter Power Saver mode)
15
30
60 (default)
90
120
180

20 DocuPrint N4525 Network Laser Printer

Control Panel Menus

System Menu Items (cont'd.)

Config Legal/B4 Specifies which size will be recognized by the tray size switches.

Values:

Legal
B4-JIS

Notes: For these changes to take place, you must either power the machine

Off and then power it back On, or restart the printer from the Print or
Job Menus

The default is

.

Legal when Inches is set and B4-JIS when

Millimeters is set as the System Menu’s Defaults value.

Config Exec/B5 Specifies which size will be recognized by the tray size switches.

Values:

Exec
B5-JIS

Notes: For these changes to take place, you must either power the machine

Off and then power it back On, or restart the printer from the Print or
Job Menus.

The default is

Exec when Inches is set and B5-JIS when

Millimeters is set as the System Menu’s Defaults value.

Face Up Bin Enables the optional Face Up Bin.

Values:

Installed

Not Installed (default)

Note: For these changes to take place, you must either power the machine

Off and then power it back On, or restart the printer from the Print or
Job Menus.

Defaults Specifies the type of factory defaults to use when a printer reset is

performed.

Values:

Inches
Millimeters

Notes: For these changes to take place, you must either power the machine

Off and then power it back On, or restart the printer from the Print or
Job Menus.

When set to
MBF Size is set to
default Config Legal/B4 is set to

Inches, the default Paper Size value is Letter; the default

Letter; the default Custom Size is set to Letter; the

Legal; the default Config Exec/B5 is set to

Executive; and the default Envelope Size is set to Com10.

When set to
default MBF Size is set to
default Config Legal/B4 is set to

Millimeters, the default Paper Size value is set to A4; the

A4; the default Custom Size is set to A4; the

B4-JIS; the default Config Exec/B5 is set to

B5-JIS; and the default Envelope Size is set to DL.

The default Form Length value in the PCL Menu is adjusted to match the
Paper Size.

Advanced Features and Troubleshooting Manual 21

Control Panel Menus

Parallel Menu

Sets options for the parallel port connection.

Note

For these changes to take place, you must either power the machine Off and
then power it back On, or restart the printer from the Print or Job Menus.

Parallel Menu Items

Menu Items Description

Port Enable Sets the parallel port.

Values:

On (default)
Off

Port Timeout Sets the time for determining when to end an incomplete print job and poll

the next port in the polling sequence. This menu item also causes an implicit
job end (such as Control D in PostScript or <ESC> E in PCL) and invokes the
emulation functions associated with this action (e.g., formfeed, reset, etc.).

Values (in seconds):

5 - 300 (default is 30)

The value changes by 1 each time you press either Value key (labeled 3 or 7).
Hold down either key to scroll quickly through the values.

Parallel PDL Sets the default Print Description Language emulation for the parallel port.

Values:

Auto (default)
PCL
PostScript

Binary PS Sets the binary mode of PostScript for jobs received on this port.

Values:

On
Off (default)

Bidirectional Sets bidirectional communications through the parallel port.

Values:

On (default)
Off

22 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Serial Menu

Sets options for the serial port connection. This menu only appears if the printer has the
optional RS-232 serial interface card installed.

Note

For these changes to take place, you must either power the machine Off and
then power it back On, or restart the printer from the Print or Job Menus.

Serial Menu Items

Menu Items Description

Port Enable Sets the serial port.

Values:

On (default)
Off

Port Timeout Sets the time for determining when to end an incomplete print job and poll

the next port in the polling sequence. This menu item also causes an implicit
job end (such as Control D in PostScript or <ESC> E in PCL) and invokes the
emulation functions associated with this action (e.g., formfeed, reset, etc.).

Values (in seconds):

5 - 300 (default is 30)

The value changes by 1 each time you press either Value key (labeled 3 or 7).
Hold down either key to scroll quickly through the values.

Serial PDL Sets the default Print Description Language emulation for the serial port.

Values:

Auto (default)
PCL
PostScript

Flow Control Set the Flow Control handshaking parameters for the serial port.

Values:

XON/XOFF
Robust XON/XOFF
Hardware (default)

Baud Rate Sets the baud rate for the serial port.

Values:

115200 9600 (default)
57600 4800
38400 2400
28800 1200
19200 600

Binary PS Sets the binary mode of PostScript for jobs received on this port.

Values:

On
Off (default)

Advanced Features and Troubleshooting Manual 23

Control Panel Menus

USB Menu

Sets options for the USB port connection.

Note

For these changes to take place, you must either power the machine Off and
then power it back On, or restart the printer from the Print or Job Menus.

.

USB Menu Items

Menu Items Description

Port Enable Sets the USB port.

Values:

On (default)
Off

Port Timeout Sets the time for determining when to end an incomplete print job and poll

the next port in the polling sequence. This menu item also causes an implicit
job end (such as Control D in PostScript or <ESC> E in PCL) and invokes the
emulation functions associated with this action (e.g., formfeed, reset, etc.).

Values (in seconds):

5 - 300 (default is 30)

The value changes by 1 each time you press either Value key (labeled 3 or

7). Hold down either key to scroll quickly through the values.

USB PDL Sets the default Print Description Language emulation for the USB port.

Values:

Auto (default)
PCL
PostScript

Binary PS Sets the binary mode of PostScript for jobs received on this port.

Values:

On
Off (default)

Bidirectional Sets bidirectional communications through the USB port.

Values:

On
Off (default)

24 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Ethernet Menu

Sets options for the Ethernet port connection. This menu disappears if the Token Ring is
installed.

Note

For these changes to take place, you must either power the machine Off and
then power it back On, or restart the printer from the Print or Job Menus.

Ethernet Menu Items

Menu Items Description

LPR Enable Sets the Ethernet LPR protocol.

Values:

On (default)
Off

LPR Banner Sets the LPR banner sheet.

Values:

On (default)
Off

LPR PDL Sets the default Print Description Language emulation for the Ethernet LPR

LPR Binary PS Sets the LPR binary mode of PostScript.

protocol.

Values:

Auto (default)
PCL
PostScript

Values:

On
Off (default)

DLC/LLC Enable Sets the Ethernet DLC/LLC protocol.

Values:

On (default)
Off

DLC/LLC PDL Sets the default Print Description Language emulation for the Ethernet

DLC/LLC protocol.

Set the default emulation for the DLC/LLC protocol.

Values:

Auto (default)
PCL
PostScript

DLC/LLC Bin PS Sets the DLC/LLC binary mode of PostScript.

Values:

On (default)
Off

Advanced Features and Troubleshooting Manual 25

Control Panel Menus

Ethernet Menu Items (cont'd.)

AppSocket Enabl Sets the Ethernet AppSocket protocol. The AppSocket in the printer

supports ports 2000, 9100, and 2501.

Values:

On (default)
Off

AppSocket PDL Sets the default Print Description Language emulation for the Ethernet

AppSocket interface.

Values:

Auto (default)
PCL
PostScript

AppSocket Bin PS Sets the AppSocket binary mode of PostScript.

Values:

On

(default)

Off

ETalk Enable Sets the Ethernet EtherTalk protocol.

Values:

On (default)
Off

HTTP Enable Sets the Ethernet HTTP Server protocol.

Values:

On (default)
Off

Auto IP Address Enables/disables the generation of an IP address by the printer if the DHCP

server does not respond with an IP address.

Values:

On (default)
Off

IP Address Res Sets the method used to resolve (assign) the IP address, including Sub Net

Mask and Default Gateway.

Values:

Static
BOOTP/RARP
DHCP (default)

IP Address Sets the four byte IP address. (This menu item only appears if IP Address

Res is set to static.)

Values:

xxx.xxx.xxx.xxx

where xxx = 000 to 255

Note: Once the control panel shows
Value keys (labeled 3 or 7) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address.

IP Address on the top line, use the

26 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Ethernet Menu Items (cont'd.)

Sub Net Mask Sets the four byte Sub Net Mask address. (This menu item only appears if IP

Address Res is set to static.)

Values:

xxx.xxx.xxx.xxx

where xxx = 000 to 255

Note: Once the control panel shows
Value keys (labeled 3 or 7) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address.

Default Gateway Sets the four byte Default Gateway address. (This menu item only appears if

Sub Net Mask on the top line, use the

IP Address Res is set to static.)

Values:

xxx.xxx.xxx.xxx

where xxx = 000 to 255

This item only appears if IP Address Res. is set to

Note: Once the control panel shows
use the Value keys (labeled 3 or 7) to scroll to the desired value at the cursor
location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address.

Default Gateway on the top line,

Static.

Port Timeout Sets the time for determining when to end an incomplete print job and poll

the next port in the polling sequence. This menu item also causes an implicit
job end (such as Control D in PostScript or <ESC> E in PCL) and invokes the
emulation functions associated with this action (e.g., formfeed, reset, etc.).

Values (in seconds):

5 - 300 (default is 30)

The value changes by 1 each time you press either Value key (labeled 3 or

7). Hold down either key to scroll quickly through the values.

Speed Sets the speed and half/full duplex mode of the 10/100BaseT Ethernet

interface. (This menu item does not appear when the 10Base2 Ethernet
interface is installed.)

Values:

Auto (default)
10/Half
10/Full
100/Half
100/Full

9100 Timeout Sets the timeout for the AppSocket Port 9100 communications protocol.

Values:

On (default)
Off

Advanced Features and Troubleshooting Manual 27

Control Panel Menus

Token Ring Menu

Sets options for the Token Ring port connection. (This menu only appears if the optional
Token Ring interface is installed.)

Note

For these changes to take place, you must either power the machine Off and
then power it back On, or restart the printer from the Print or Job Menus.

Token Ring Menu Items

Menu Items Description

LPR Enable Sets the Token Ring LPR protocol.

Values:

On (default)
Off

LPR Banner Sets the LPR banner sheet.

Values:

On
Off (default)

LPR PDL Sets the default Print Description Language emulation for the Token Ring

LPR protocol.

Values:

Auto (default)
PCL
PostScript

LPR Binary PS Sets the LPR binary mode of PostScript.

Values:

On
Off (default)

DLC/LLC Enable Sets the Token Ring DLC/LLC protocol.

Values:

On (default)
Off

DLC/LLC PDL Sets the default Print Description Language emulation for the Token Ring

DLC/LLC protocol.

Values:

Auto (default)
PCL
PostScript

DLC/LLC Bin PS Sets the DLC/LLC binary mode of PostScript.

Values:

On
Off (default)

AppSocket Enabl Sets the Token Ring AppSocket protocol. The AppSocket in the printer

supports ports 9100, 2000, and 2501.

Values:

On (default)
Off

28 DocuPrint N4525 Network Laser Printer

Token Ring Menu Items (cont'd.)

Control Panel Menus

AppSocket PDL Sets the default Print Description Language emulation for the Token Ring

AppSocket interface.

Values:

Auto (default)
PCL
PostScript

AppSocket Bin PS Sets the AppSocket binary mode of PostScript.

Values:

On
Off (default)

TTalk Enable Sets the Token Ring TokenTalk protocol.

Values:

On (default)
Off

HTTP Enable Sets the Token Ring HTTP Server protocol.

Values:

On (default)
Off

Auto IP Address Enables/disables the generation of an IP address by the printer if the DHCP

server does not respond with an IP address.

Values:

On (default)
Off

IP Address Res Sets the method used to resolve (assign) the IP address, including Sub Net

Mask and Default Gateway.

Values:

Static
BOOTP/RARP
DHCP

IP Address Sets the four byte IP address. (This menu item only appears if

Res

Values:

(default)

IP Address

is set to static.)

xxx.xxx.xxx.xxx

where xxx = 000 to 255

Note: Once the control panel shows
Value keys (labeled 3 or 7) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address.

Sub Net Mask on the top line, use the

Sub Net Mask Sets the four byte Sub Net Mask address. (This menu item only appears if

IP

Address Res is set to static.)

Values:

xxx.xxx.xxx.xxx

where xxx = 000 to 255

Note: Once the control panel shows
Value keys (labeled 3 or 7) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address.

Sub Net Mask on the top line, use the

Advanced Features and Troubleshooting Manual 29

Control Panel Menus

Token Ring Menu Items (cont'd.)

Default Gateway Sets the four byte Default Gateway address. (This menu item only appears if

IP Address Res is set to static.)

Values:

xxx.xxx.xxx.xxx

where xxx = 000 to 255

Note: Once the control panel shows
use the Value keys (labeled 3 or 7) to scroll to the desired value at the cursor
location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address

Default Gateway on the top line,

Port Timeout Sets the time for determining when to end an incomplete print job and poll

the next port in the polling sequence. The timeout also causes an implicit job
end (such as Control D in PostScript or <ESC> E in PCL) and invokes the
emulation functions associated with this action (e.g., form feed, reset, etc.).

Values (in seconds):

5 - 300 (default is 60)

The value changes by 1 each time you press either Value key (labeled 3 or 7).
Hold down either key to scroll quickly through the values.

Source Routing Sets the source routing option.

Values:

Off (default)
All
Single/All
Single/Specific

Speed Sets the default ring speed of the Token Ring interface.

Values (in MBits):

4
16 (default)

LAA Sets the six byte Locally Administered Address.

Values:

xxxx.xxxx.xxxx

where xx = 00 to FF hexadecimal
where the range of xxxx.xxxx.xxxx is from
4000 0000 0000 through 7FFF FFFF FFFF.

Note: Once the control panel shows
Value keys (labeled 3 or 7) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you
can change characters within the address rather than having to re-enter the
entire address.

LAA on the top line, use the

30 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Novell Menu

Sets Novell parameters.

Note

For these changes to take place, you must either power the machine Off and
then power it back On, or restart the printer from the Print or Job Menus.

Novell Menu Items

Menu Items Description

Novell Enable Sets the Novell protocol.

Values:

On (default)
Off

Novell PDL Sets the default Print Description Language emulation for the Novell

Novell Binary PS Sets the Novell binary mode of PostScript.

protocol.

Values:

Auto (default)
PCL
PostScript

Values:

On
Off (default)

Novell Mode Sets the PServer mode for the Novell protocol.

Values:

NDS
BEM
NDS/BEM

Frame Type Sets the frame type used for the Novell protocol.

Values for Ethernet:

(default)

Auto (default)

802.2

802.3
SNAP
Ethernet II

Values for Token Ring:

Auto (default)
TR_802.5
TR_SNAP

Polling Interval Sets the rate (in seconds) at which the PServer issues polling requests for

assigned queues.

Values (in seconds):

1 - 29 (default is 2)

The value changes by 1 each time you press either Value key (labeled 3 or 7).
Hold down either key to scroll quickly through the values.

Advanced Features and Troubleshooting Manual 31

Control Panel Menus

Novell Menu Items (cont'd.)

PServer Name Sets the name of the PServer in this printer (a name of 2 to 47 characters in

length).

Values:

XRX_<macaddress> (default)
A - Z, 0 - 9, hyphen (-), and underscore (_)

Notes: Once the control panel shows
Value keys (labeled 2 or 6) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 3 or 7). Thus, you
can change characters within the PServer name rather than having to re-enter
the entire name.

From any cursor position, you can null out (delete) to the end of the string by
selecting the space character with either Value key and then pressing the
Enter key (labeled 4).

Primary Server Sets the name of the Primary file server (a name of 2 to 47 characters in

length).

Values:

NDS Tree on the top line, use the

Null (default)
A - Z, 0 - 9, hyphen (-), and underscore (_)

Notes: Once the control panel shows
use the Value keys (labeled 2 or 6) to scroll to the desired value at the cursor
location. To move the cursor, use the Item keys (labeled 3 or 7). Thus, you
can change characters within the server name rather than having to re-enter
the entire server name.

From any cursor position, you can null out (delete) to the end of the string by
selecting the space character with either Value key and then pressing the
Enter key (labeled 4).

Primary Server on the top line,

NDS Tree Sets the NDS Tree character string (from 0 to 63 characters in length).

Values:

Null

- Z, 0 - 9, hyphen (-), and underscore (_)

A

Notes: Once the control panel shows
Value keys (labeled 2 or 6) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 3 or 7). Thus, you
can change characters within the string rather than having to re-enter the
entire string.

From any cursor position, you can null out (delete) to the end of the string by
selecting the space character with either Value key and then pressing the
Enter key (labeled 4).

NDS Context Set the NDS context string (from 0 to 127 characters in length).

Values:

NDS Tree on the top line, use the

Null
A - Z, 0 - 9, hyphen (-), period (.), and underscore (_)

Notes: Once the control panel shows
Value keys (labeled 2 or 6) to scroll to the desired value at the cursor

location. To move the cursor, use the Item keys (labeled 3 or 7). Thus, you
can change characters within the string rather than having to re-enter the
entire string.

From any cursor position, you can null out (delete) to the end of the string by
selecting the space character with either Value key and then pressing the
Enter key (labeled 4).

NDS Context on the top line, use the

32 DocuPrint N4525 Network Laser Printer

Print Menu

Generates printer reports.

Print Menu Items

Menu Items Description

Control Panel Menus

Config Sheet Prints the Configuration Sheet showing the printer's current information and

menu settings. It lists the printer name, software revision level,
communication parameter settings, options installed, current option settings
in the control panel’s menu system, and print counts.

It is printed using the PCL default paper size, regardless of the actual paper
size.

One copy is printed regardless of the

Print Quantity value in the

System Menu.

PCL Demo Prints a sample page demonstrating the printer's capabilities and listing the

printer’s key features.

The page is printed at 600x600 dpi using A4 or Letter size paper.

The number of copies is set by the

Print Quantity value in the System

Menu.

PCL Font List Prints a list of PCL fonts currently loaded, including resident fonts, fonts

stored on the hard disk or flash memory, and permanent fonts downloaded
to system memory.

One copy is printed regardless of the

Print Quantity value in the

System Menu.

PS Font List Prints a complete list of all PostScript language typefaces currently loaded,

including printer resident fonts, fonts stored on the hard disk, and fonts
downloaded to system memory.

One copy is printed regardless of the

Print Quantity value in the

System Menu.

Menu Map Prints a report showing the structure of the control panel menus.

One copy is printed regardless of the

Print Quantity value in the

System Menu.

Test Print Prints a two page “test pattern” for analysis of print quality over the entire

Disk Directory Prints a copy of the disk directory, which lists disk statistics and the disk file

page. All test prints are printed at 600x600 dpi.

Print Quantity: Values =

Type: Values =

Default is determined by whether the printer has been set for U.S. (Letter) or
European (A4) measurement units.

Source: Printer will feed from the tray containing the default paper type.

system directory, including fonts and forms. (This item appears only if the
optional hard drive is installed.)

One copy is printed regardless of the

Various Paper Sizes

1-999 (default is 1)

Print Quantity value in the

System Menu.

Flash Directory Prints a copy of the flash directory.

One copy is printed regardless of the

Print Quantity value in the

System Menu.

Note: This option is only available if the Flash DIMM is installed.

Advanced Features and Troubleshooting Manual 33

Control Panel Menus

Print Menu Items (cont'd.)

Fault History Prints a copy of the fault history log, which lists the last 100 faults that

occurred in the printer.

One copy is printed regardless of the

Print Quantity value in the

System Menu.

Note: The Fault History is intended mainly for use by service technicians.

Display Faults Displays on the control panel screen the last 100 fault conditions logged by

the printer (one-by-one). Log entries 1-100 can be selected. This
complements the Fault History option, which can be used by a service
technician to print a history of the last 100 recorded faults.

Values:

Most Recent Fault
...
Oldest Fault (up to 100)

Note: The Display Faults are intended mainly for use by service technicians.

Hex Mode Sets hex dump mode, where the data stream is printed as hexadecimal codes

instead of normal print data.

Values:

Off (default)
On

Restart Printer Reboots the printer without powering it off and powering it on again. This

bypasses the power on diagnostics.

Values:

Yes
No (default)

Note: You must select
function to take effect.

Yes and press the Enter key (labeled 4) for this

34 DocuPrint N4525 Network Laser Printer

Control Panel Menus

Reset Menu

Accesses printer reset functions. This menu only appears when the printer is powered on
while holding down the On Line and Enter keys (labeled 0 and 4).

Reset Menu Items

Menu Items Description

Factory Defaults Resets menus to factory defaults — with the exception of

Reset Menu, Defaults in the System Menu, and network parameters

(in the Ethernet, Token Ring, and Novell menus).

Values:

Yes
No (default)

Language in the

Network Defaults Resets parameters in the Ethernet, Token Ring, and Novell menus to factory

defaults.

Values:

Yes
No (default)

Demo Mode Places the printer in demo mode.

Values:

Yes
No (default)

In Demo Mode, you can print different factory-installed demo pages by using
the eight control panel keys to select the type of demo page and the number
of copies.

Once in Demo Mode, the printer re-enters Demo Mode automatically every
time the power is cycled.

Exit Demo Mode by powering on the printer while holding down the
On Line and Enter keys (labeled 0 and 4).

Delete All Jobs Deletes all secure jobs from the hard disk. (This menu item only appears if

the optional hard drive is installed.)

Values:

Yes
No (default)

Disk Initialize Initializes the hard disk. (This menu item only appears if the optional hard

drive is installed.)

Values:

Yes
No (default)

Note: This is ignored if the disk is locked (write protected) via a PJL or SNMP
command.

Disk Format Formats the hard disk drive. (This menu item only appears if the optional

hard drive is installed.)

Values:

Yes
No (default)

Normally, you only use this menu item if the disk was not already formatted.
If used on a formatted disk, it will write over any existing data on the disk.

Note: This is ignored if the disk is locked (write protected) via a PJL or SNMP
command.

Advanced Features and Troubleshooting Manual 35

Control Panel Menus

Reset Menu Items (cont'd.)

Flash Format Formats the flash memory. (This menu item only appears if the optional

flash memory is installed.)

Values:

Yes
No (default)

36 DocuPrint N4525 Network Laser Printer

Advanced Features

Advanced Features

After you install the print driver, you specify the configuration of the printer, which
controls the advanced features available. To review the options installed on the printer,
you can print the Configuration Sheet from the printer’s control panel:

1. Press the Menu keys (labeled 1 or 5) to scroll to the Print Menu.

2. Press the Item keys (labeled 2 or 6) to scroll to Config Sheet.

3. Press the Enter key (labeled 4). The Configuration Sheet should print.

When you print a job, you can use the print driver to select:

■ Paper source - the input tray from which to draw paper or other print media.

■ Paper size and media to use; refer to the User Guide for instructions.

■ Orientation

■ Number of copies

■ Output bin - where the print job is delivered.

■ Collating

If you install the custom PCL 5e, PCL 6, or PostScript print driver that came with your
printer in a Windows environment, the print driver may also contain the following
advanced features:

■ Single-sided (simplex) or two-sided (duplex) printing (if you have the optional

Duplex Module); refer to the User Guide for instructions.

■ Draft mode, which cuts toner use by up to two-thirds.

■ Cover sheets using different stock than the rest of the document; refer to the User

Guide for instructions.

■ Edge-to-edge printing, where text and images are printed to the physical edge of

the page – see page 38.

■ N-up, where N number of pages are printed on a single physical sheet of paper,

which is useful for previewing a document’s layout – see page 38.

■ Booklet printing, where documents are printed in the form of a small book. To

use this feature, the printer must have an optional Duplex Module – see page 39.

■ Watermark and overlay, which print background text across the first page or

every page of the document – see page 39.

■ Stapling (if have the optional Finisher/Stapler) – refer to the User Guide for

instructions.

■ Hole punching (if have the optional Finisher/Stapler/Hole puncher) – refer to the

User Guide for instructions.

■ Secure and proof printing (if you have the optional Hard Drive) – see page 57;

refer to the User Guide for instructions.

Advanced Features and Troubleshooting Manual 37

Advanced Features

Advanced features that are supported by the printer:

■ Automatic tray switching – see page 40.

■ Using custom paper sizes – see page 43.

■ Offsetting of output sent to the Face-down bin or Finisher – see page 45.

Cover Sheets

This feature allows you to have the first page of your document printed on different paper
stock. In this way, you can specify the paper size or media type used for the front cover of
the document.

Edge-to-Edge

This feature prints text and images to the physical edge of the page. If not selected, the
printer defaults to predetermined printable areas for each paper size. When printing
edge-to-edge, there may be some loss of data at the edge due to mechanical and physical
restraints.

N-Up

This feature forces the printer to print the specified number of pages on a single physical
sheet of paper. It is useful for previewing a document’s layout. To select this feature in the
Windows driver, specify the pages per side from the drop-down list. You can specify 1, 2,
4, 6, 9, or 16 pages per side or booklet printing.

38 DocuPrint N4525 Network Laser Printer

Advanced Features

Booklet Printing

This feature, accessible through the printer driver, makes it possible to print a document
in the form of a small booklet.

■ The printed images are reduced to one-half a page; with two page images on each side

of each sheet of paper. The page images are arranged as Pages 1 and N on Sheet 1/Side
1; Pages 2 and N-1 on Sheet 1/Side 2; Pages 3 and N-2 on Sheet 2/Side 1; and so on.
The output sheets are then folded and stapled following printing.

■ The optional Duplex Module must be installed to make use of this feature. The

duplex "Print on Both Sides" option must be selected on the driver screen.

■ The booklet printing feature is available for any paper sizes that can be used for

duplex printing. (See table of supported paper sizes on page 12 of the User Guide.

■ The booklet can have any number of page images. The printed output will contain

one fourth the number of sheets of paper (two page images per side per sheet).

■ If the total number of page images is not an exact multiple of four, there will be one or

more blank page images on the last sheet.

Watermark and Overlay

The Watermark feature allows you to have the printed output contain background text
(independent of that provided by the printing application) across the first page or every
page of a document. The driver enables you to create a watermark by specifying the text,
its font, size, position on the page, and rotation angle. You can save the watermark for use
on any document. The Overlay feature is only available with the PCL 5e driver.

Advanced Features and Troubleshooting Manual 39

Advanced Features

Automatic Tray Switching

With automatic tray switching (available for both PCL and PostScript jobs), you can group
two or more input trays together into one logical tray. You specify the order in which the
trays will be searched to satisfy a print request.

Tray switching is useful for:

■ Increasing paper capacity.

When the current paper tray runs out of paper, the printer automatically switches to
the next tray in the sequence, provided the paper size and type in the next tray is the
same size and type as that in the current tray.

■ Searching for the correct paper size and type.

If the paper size and type specified in your software application do not match the
paper loaded in the current paper tray, the printer automatically searches the next
tray in the sequence for a paper size and type that match.

■ Loading paper in one tray while printing from another tray (filling an empty tray

while printing).

Setting up automatic tray switching

To set up automatic tray switching, on the control panel:

1. Press the Menu keys (labeled 1 or 5) to scroll to Tray Menu.

2. Press the Item keys (labeled 2 or 6) to scroll to Tray Sequence.

3. Press the Value keys (labeled 3 or 7) to select the desired tray sequence. The choices

shown depend on the options installed on your printer. You can include trays 1 and
2, the Multi-sheet Bypass Feeder (MBF), and trays 3, 4 and 5 (in the optional 2,500
sheet feeder) in the sequence combination.

If you set the tray sequence to Off, the printer only prints from the tray requested in
the print driver, even if other trays contain the correct stock.

4. Press the Enter key (labeled 4) to accept that tray sequence.

5. Press the On Line key (labeled 0) to exit the menus.

The default tray sequence depends upon the options installed:

Option Default Tray Sequence

Without the 2,500 sheet feeder MBF-1-2

With the 2,500 sheet feeder MBF-4-5-1-2-3

With an envelope feeder and not the 2,500 sheet feeder 1-2

With an envelope feeder and the 2,500 sheet feeder 4-5-1-2-3

40 DocuPrint N4525 Network Laser Printer

Advanced Features

Tray sequence rules

When automatic tray switching is enabled, the printer searches the input trays for the
correct size and type of paper for each job that is submitted.

■ If you do not specify an input tray in the print driver when sending a job to the printer

(no paper source is specified or the paper source is set to “Auto”), the printer searches
the trays in the tray sequence first (in the sequence order) before it searches other
trays not in the sequence.

■ If you include “MBF” in the Tray Sequence setting and you request an input tray in

the print driver when sending a job to the printer, that request is overridden. The
printer attempts to feed paper from the MBF first. If the MBF is out of paper, then the
other trays in the sequence are searched.

■ If you specify an input tray when sending a job to the printer, and that tray is

included in the tray sequence (and MBF is not in the tray sequence), the printer
checks that tray for the correct size and type of paper.

■ If the tray contains the correct paper, it is used.

■ If the tray does not contain the correct paper (it contains other paper or is empty),

the other trays in the sequence are searched.

■ If one of these trays contains the correct paper, it is used.

■ If one of these trays are set to the correct paper size and type but all of the

trays in the sequence are empty, the printer prompts you to load paper into
the specified tray.

■ If no trays in the sequence are set to the correct paper size and type, then the

remaining trays in the printer are searched. If no trays can satisfy the
request, the printer prompts you to load paper into the specified tray.

Paper size and type

The following table describes the paper selection process based on whether you specify
the paper type (plain, letterhead, etc.), paper size, and/or paper source for the print job
(using the print driver). The fourth column shows which paper size and type are used,
based on fully or partially specified paper selection parameters.

Paper Type Paper Size Paper Source Size/Type Used

Not specified Not specified Not specified Default size; default type

Not specified Not specified Specified

(not manual feed)

Not specified Not specified Specified

(manual feed)

Not specified Specified Not specified Default type; specified size;

Not specified Specified Specified

(not manual feed)

Not specified Specified Specified

(manual feed)

Specified Not specified Not specified Specified type; default size

Specified Not specified Specified

(not manual feed)

Default size;
Type configured in specified tray

Manual feed request; default size

Specified size;
Type configured in specified tray

Manual feed request; specified size

Specified type; default size

Advanced Features and Troubleshooting Manual 41

Advanced Features

Paper Type Paper Size Paper Source Size/Type Used

Specified Not specified Specified

(manual feed)

Specified Specified Not specified Specified type; specified size

Manual feed request;
specified type; default size;

Specified Specified Specified

(not manual feed)

Specified Specified Specified

(manual feed)

Specified type; specified size

Manual feed request;
specified type; specified size

Note

Specifying a paper source (a specific tray) does not guarantee that paper will be
fed from that tray if the type and size can be satisfied from another source. The
exception to this is a manual feed request, which always uses the MBF unless
you override this selection.

Tray Sequence Examples

The following examples discuss what the printer does when you use various tray sequence
settings.

Condition Actions taken

The tray sequence is 4-5-1.

All trays contain Letter paper.

Tray 1 is empty.

You request
Auto.

Letter paper; the source is set to

The printer searches for letter paper in the tray
sequence order (4-5-1). The printer feeds paper
from Tray 4 until it becomes empty, and then from
Tray 5. When Tray 5 becomes empty, the printer
prompts you to load paper (since Tray 1 is empty).

Note: Trays 2 and 3 also contain letter paper, but
these trays are not searched because they are not
part of the tray sequence and the printer found the
requested paper in at least one tray in the
sequence.

The tray sequence is 1-2-3.

You request Tray 2.

All trays meet the size/type requirement.

The tray sequence is 1-2.

Trays 1 and 2 contain Letter paper, but both
trays are empty.

You request Letter paper from Tray 2.

The tray sequence is MBF-1-2.

The MBF is set to Letter paper and contains
one sheet of paper.

All other trays contain Letter paper.

You request Letter paper from Tray 2.

The tray sequence is any setting.

All trays contain Letter paper.

You request Legal paper from Tray 2.

The printer feeds paper from Tray 2 because it
meets the size and type requested. When Tray 2
becomes empty, the printer feeds from Tray 1 and
then Tray 3.

The printer prompts you to load letter paper in
Tray 1 because it is configured for letter paper.

The printer feeds the first page of the job from the
MBF and subsequent pages from Tray 2.

The printer prompts you to load legal paper in
Tray 2.

42 DocuPrint N4525 Network Laser Printer

Advanced Features

Paper Size/Type Mismatch

Paper size/type mismatch occurs when the requested size is not available in the printer.
This can be caused by running out of paper in a tray that is configured for the requested
paper, or by requesting a paper that is not configured in the printer. The printer goes
off line under paper mismatch conditions. It automatically returns on-line and continues
printing once you resolve the paper mismatch condition.

If a tray is configured for the requested paper, but the tray is out of paper, the control panel
display screen prompts you to load the requested paper (size and type) in the appropriate
tray. Once you load the paper in the tray, printing continues.

If the request is for paper that is not configured in the printer, the control panel display
screen prompts you to load the requested paper in the first tray of the tray sequence.

If you do not want to load paper in the first tray of the tray sequence setting, either:

■ Load one of the other trays with the requested size paper and specify the paper type

in the tray (using the Tray Menu).

■ Press the Value keys (labeled 3 or 7) to scroll through all the trays and see the size and

type of paper in each tray. If one of these alternate papers is acceptable, press the
Enter key (labeled 4) to continue printing on the new paper. (You see the available
trays in tray sequence order.)

Using Custom Paper Sizes

Custom (non-standard) paper sizes cannot be used in the regular paper trays. However,
with certain settings, it is possible to use custom paper sizes in the following:

■ Multi-sheet Bypass Feeder (MBF)

■ Optional Custom Paper Tray

To use the MBF to print on custom paper sizes:

■ You must disable the printer’s automatic paper size jam detection to prevent false

messages from being reported. This can be accomplished by making the appropriate
selection in the MBF Size menu. In the Tray Menu, set the MBF Size menu item to

Custom and then set the Custom Size menu item to the standard size to be used by

PCL or PostScript to format the output image on the page.* (In most cases, this will be
the next larger standard paper size from the custom size being used.)

■ If the Custom Size setting is the same value as the auto-detected size in another

input source, you must exclude the MBF from the tray sequence (to prevent the
printer from incorrectly loading standard paper from one of the regular input trays).
In the Tray Menu, set the Tray Sequence menu item to Off or a sequence that
doesn’t include MBF.

■ In your application, format the page (including setting the margins) to ensure that the

image is properly positioned on the paper based on the standard size (that you
defined in the Tray menu).

*

■ When you send the job to the printer, specify MBF as the paper source.

* PCL and PostScript only format their output images to defined paper sizes.

Advanced Features and Troubleshooting Manual 43

Advanced Features

Note

If the leading edge width of the non-standard size being used differs from that of
the standard size selected in the Custom Size setting by more than 1/4 inch,
you cannot use the duplex or stapler options.

For example, to use 8 x 10 in. paper in the MBF:

a. Set the Tray menu’s MBF Size menu item to Custom, set the Custom Size to

Letter (8.5 x 11”), and set the Tray Sequence menu item to a sequence that

does not include MBF, or to Off.

b. In the application, format to the page for Letter size paper, setting the margins to

correctly position the image on 8 x 10” paper if overlaid by Letter size paper.

c. Load the 8 x 10” paper in the MBF.

d. Request MBF as the paper source and send the job to the printer.

For example, to use 8.5 x 11 in. paper with short edge feed in the MBF:

a. Set the Tray menu’s MBF Size menu item to Custom, set the Custom Size to

Folio (8.5 x 13”), and set the Tray Sequence menu item to a sequence that

does not include MBF, or to Off.

b. In the application, format the page for Folio size paper (because Folio is a short

edge feed size on this printer), setting the margins to correctly position the image
on the 11 inches to be used by this paper.

c. Load the 8.5 x 11” paper in the short edge feed direction in the MBF.

d. Request MBF as the paper source and send the job to the printer.

To use the Custom Paper Tray to print on custom paper sizes:

■ Specify the type of paper in the Custom Paper Tray. In the Tray Menu, set the

Custom Tray Type menu item to the media type and then set the Custom Size

menu item to the standard size to be used by PCL or PostScript to format the output
image on the page.* (In most cases, this will be the next larger standard paper size
from the custom size being used.)

■ In your application, format the page (including setting the margins) to ensure that the

image is properly positioned on the paper based on the standard size (that you
defined in the Tray menu).∗

■ When you send the job to the printer, select the Tray by number.

* PCL and PostScript only format their output images to defined paper sizes.

44 DocuPrint N4525 Network Laser Printer

Advanced Features

When using the Custom Paper Tray, certain requirements and limitations need to be
observed:

a. The dimensions of the paper used must be within certain ranges, depending on

which tray position (1, 2, 3) is used for the Custom Tray.

Tray Location Minimum Width Maximum Width Minimum Length Maximum Length

Tray 1 8.5 in. (216 mm) 11.69 in. (297 mm) 5.5 in. (140 mm) 17 in. (431 mm)

Tray 2 8.5 in. (216 mm) 11.69 in. (297 mm) 7.17 in. (182 mm) 17 in. (431 mm)

Tray 3 8.5 in. (216 mm) 11.69 in. (297 mm) 7.17 in. (182 mm) 17 in. (431 mm)

"Length" represents the dimension of the paper from left-to-right and "Width"
represents the dimension of the paper from front-to-back, as viewed when facing
the printer from the front. If you attempt to use paper with a width smaller than
the listed minimum, a message, Invalid Tray Size is Installed, will
display at the printer’s control panel and the paper will not feed from that tray.

b. As mentioned above, the printer’s PDL (PostScript, PCL5e, PCL6) and driver

software can format printed images only to the standard paper sizes supported by
the standard paper trays. For this reason, when specifying the paper size at the
printer’s control panel and within the printing application, it is necessary to
select the standard paper size that is closest in dimension to the non-standard
size used (usually the next largest standard size) to ensure that the full output
image will be printed. It may also be necessary to adjust the page margins within
the application to ensure that the printed image will not exceed the physical
dimensions of the paper used.

Offsetting Output

You can have output offset when you select the Face-down bin or the Finisher as the
output destination. (The optional face-up bin does not support offsetting.) Offsetting
occurs between successive jobs or between collated copies of a single job.

You can switch offsetting on or off via the control panel (using the Output Offset menu
item on the System menu) or via CentreWare DP and CentreWare IS.

Offsetting occurs between jobs only if:

■ Both jobs are destined for the same bin.

For example, a print job may contain a banner sheet in PCL that precedes a PostScript
print job. If they are both directed to the Face-down Bin, the banner sheet is offset
from the PostScript job. If the banner sheet is directed to the Face-up Bin (no offset
capability) and the PostScript job is directed to the Face-down Bin, offset does not
occur between the banner sheet and the PostScript job. However, when the next job is
directed to the Face-down Bin, offset occurs between the PostScript job and the next
job.

■ The jobs contain data that results in a sheet being printed and delivered to the bin.

For example, if a PCL job contains <ESCAPE>E sequences at the beginning of a job
and there is no printable data separating these commands, the offset does not occur
(even though these escape sequences are valid job boundaries).

Advanced Features and Troubleshooting Manual 45

Advanced Features

46 DocuPrint N4525 Network Laser Printer

Managing Printer Usage

Managing Printer Usage

Using CentreWare DP

CentreWare DP is easy-to-use printer management software. Through point-and-click
navigation, you can install, connect, and configure the printer on a network quickly and
easily. It provides network administrators with setup procedures and management of
networked printers. CentreWare DP also provides Help information.

The following table lists CentreWare DP key features and benefits.

Feature Benefit

Setup Wizard Provides a step-by-step guide to get your printer quickly up and running

Advanced Setup Provides a tool to service multiple file servers and queues.

Instant Status Enables you to select a printer from the Printer List to see what that

Remote Configuration
and Management

Printer Upgrades Enables you to upgrade your printer from your workstation.

For more specific information about CentreWare DP use and operation, see the CentreWare
DP User Guide. All the CentreWare software and documentation is on your Printer
Management Software CD-ROM.

on the network.

printer is doing at any given time.

Enables you to do most configuration and monitoring tasks from your
workstation.

CentreWare MC

CentreWare MC allows IP discovery of printers with an embedded web server. The
embedded web server for Xerox printers is CentreWare Internet Services. See the following
section on CentreWare Internet Services.

CentreWare Internet Services

CentreWare Internet Services is an interactive service that extends the capabilities of
CentreWare DP using Internet technology as the platform. It provides another option for
implementing advanced services for the configuration and management of your printer.
Each of the features in CentreWare Internet Services can be accessed through familiar
client-resident software interfaces, such as the Netscape Navigator or Microsoft Internet
Explorer browsers. Through a web browser, users and system administrators can monitor
the status of the printer, print HTML-based documents, and access context- sensitive
on-line assistance.

For system administrators, CentreWare Internet Services will provide a faster and more
productive way to install and upgrade software on your printer and a wide range of
supporting information on the Internet.

Advanced Features and Troubleshooting Manual 47

Managing Printer Usage

Setup

To set up your printer for Internet/Intranet access:

■ Configure an IP address for the printer on your network. Refer to page 24 for Ethernet

or page 27 for Token Ring.

■ Enable the embedded HTTP server at the control panel. Refer to page 24 for Ethernet

or page 27 for Token Ring.

■ Configure a static IP Address on the printer. Refer to page 24 for Ethernet or page 27

for Token Ring.

■ To use the MaiLinx Mail Send and Receive capability, you need to establish a mail

account for the printer and may need to install and configure the Xerox Mail Port
Monitor.

Refer to the CentreWare Internet Services User Guide and on-line help for more
information on the operation and use of CentreWare Internet Services.

48 DocuPrint N4525 Network Laser Printer

Managing Printer Usage

PCL Emulation Printer Driver

The printer supports the PCL printer drivers listed in the following table. To take full
advantage of all the printer's features when printing PCL jobs, install the appropriate PCL
emulation printer driver(s).

Environment PCL 5e emulation printer driver PCL 6 emulation printer driver

Windows Windows 95/98/Me

Windows 2000

Windows NT 4.0

Windows 95/98/Me

Windows NT 4.0

PostScript Printer Drivers

The printer supports the PostScript drivers listed in the following table. To take full
advantage of all the printer's features when printing PostScript jobs, install the appropriate
printer driver(s).

Environment PostScript printer driver

Windows Windows 95/98/Me

Windows 2000

Windows NT 4.0

Macintosh System 7.x, 8.x, 9.x

UNIX
(Solaris, SCO UnixWare,
IBM AIX, SGI, HP-UX,
DEC, Compaq, Linux)

Solaris 2.5.1, 2.6, 7 & 8

SCO UnixWare 7.x

IBM AIX 4.2, 4.3

SGI 6.2, 6.4, & 6.5.3

HP-UX 10.20 & above, including 11.x

DEC Unix 4.0d & above

Compaq True Unix 64

Linux i386

Linux PPC

Driver Features

Printer drivers support the following features:

■ Input tray selection

■ Output bin selection

■ Duplex selection

■ Paper size, orientation, and media

■ Number of copies

■ Collating

Advanced Features and Troubleshooting Manual 49

Managing Printer Usage

The following table lists a general overview of additional features supported by the printer
drivers. Actual driver capabilities can be determined by invoking specific drivers.

Feature

Driver

PCL 5e

Windows
95/98/Me

Windows 2000 UUUUUNNUU

Windows NT

4.0

PCL 6

Windows
95/98/Me

Windows NT

4.0

PostScript

Windows
95/98/Me

Windows 2000 UUUUUUNUU

Windows NT

4.0

MAC PS NNYNYNNYN

Secure
Printing

Proof
Printing

CCCCCCCCC

UUUUNNNUN

CCCCCCNCC

CCCCCCNCC

CCCCCCNCC

UUUUUUNUU

Cover
Sheets

Edge­to-Edge

N-Up Water-

mark

Overlay Duplex Booklet

Printing

UNIX PS NNNNNNNYN

C = Feature only available with printer’s custom driver.

U = Feature only available with universal driver.

N = Feature not available.

Y = Feature available.

50 DocuPrint N4525 Network Laser Printer

Fonts

Fonts

Use the ATM (Adobe Type Manager) software and Xerox Font Manager to display these
fonts on your computer screen as they should appear on your prints. These software
products are provided on the printer’s CD-ROM.

Base Printer Fonts

The printer is equipped with the following types of resident fonts that can be used for PCL
jobs:

■ One bitmap typeface (Line Printer)

■ 10 TrueType scalable typefaces:

Arial
Arial Bold
Arial Italic
Arial Bold Italic

Times New Roman
Times New Roman Bold
Times New Roman Italic
Times New Roman Bold Italic

Symbol

Wingdings

■ 35 Intellifont scalable typefaces:

®

Albertus
Albertus Extra Bold

Antique Olive
Antique Olive Bold
Antique Olive Italic

CG Omega
CG Omega Bold
CG Omega Bold Italic
CG Omega Italic

CG Times
CG Times Bold
CG Times Bold Italic
CG Times Italic

Clarendon Condensed Bold

Coronet

Courier
Courier Bold
Courier Italic
Courier Bold Italic

Medium

Garamond Antiqua
Garamond Halbfett (Bold)
Garamond Kursiv Italic)
Garamond Kursiv Halbfett (Bold Italic)

Letter Gothic
Letter Gothic Bold
Letter Gothic Italic

Marigold

®

Univers
Univers Bold Italic
Univers Bold Condensed
Univers Bold Condensed Italic

Univers Medium
Univers Medium Italic
Univers Medium Condensed
Univers Medium Condensed Italic

Bold

Advanced Features and Troubleshooting Manual 51

Fonts

To print a list of PCL fonts currently loaded:

1. On the control panel, press the Menu keys (labeled 1 or 5) to scroll to the Print

Menu.

2. Press the Item keys (labeled 2 or 6) to scroll to the PCL Font List.

3. Press the Enter key (labeled 4).

PostScript Fonts

There are 39 resident PostScript fonts available for printing PostScript jobs:

AvantGarde-Book
AvantGarde-BookOblique
AvantGarde-Demi
AvantGarde-DemiOblique

Bookman-Demi
Bookman-DemiItalic
Bookman-Light
Bookman-LightItalic

Courier
Courier-Bold
Courier-BoldOblique
Courier-Oblique

Helvetica
Helvetica-Bold
Helvetica-BoldOblique
Helvetica-Condensed

Helvetica-Condensed-Bold
Helvetica-Condensed-BoldOblique
Helvetica-Condensed-Oblique
Helvetica-Narrow

Helvetica-Narrow-Bold
Helvetica-Narrow-BoldOblique
Helvetica-Narrow-Oblique
Helvetica-Oblique

NewCenturySchlbk-Bold
NewCenturySchlbk-BoldItalic
NewCenturySchlbk-Italic
NewCenturySchlbk-Roman

Palatino-Bold
Palatino-BoldItalic
Palatino-Italic
Palatino-Roman

Symbol

Times-Bold
Times-BoldItalic
Times-Italic
Times-Roman

Zapf Chancery-MediumItalic

Zapf Dingbats

To print a complete list of all PostScript fonts (both printer resident fonts and fonts stored
on the hard drive or Flash DIMM):

1. On the control panel, press the Menu keys (labeled 1 or 5) to scroll to the Print

Menu.

2. Press the Item keys (labeled 2 or 6) to scroll to the PS Font List.

3. Press the Enter key (labeled 4).

Downloading fonts

Printer-resident fonts are always available for printing. Additional downloadable fonts can
be sent from your computer and stored in the printer’s Flash DIMM or on a hard disk.
Refer to the User Guide or the Xerox web site for part numbers of the hard drive and
memory.

Downloading fonts saves print time when printing large, or several documents, that use
those fonts. Fonts can be downloaded to the printer with the Font Download Utility, the
PCL 5e driver’s Font Installer option, or PJL commands, as described on page 54.

52 DocuPrint N4525 Network Laser Printer

Hard Disk Drive and Memory (DRAM and Flash ROM)

Hard Disk Drive and Memory (DRAM
and Flash ROM)

The optional hard drive in the printer significantly increases the amount of memory
available for processing jobs and storing downloaded information, including fonts, forms,
overlays (macros), secure jobs, and proof jobs.

The hard disk is used for:

■ Receiving raw, unprocessed data for secure jobs, proof jobs, and collated copy jobs.

■ Downloading fonts, forms, and overlays.

The optional flash memory may also be used for downloading fonts and macros.

Memory board (DIMM) locations

The following figure shows the location of memory boards (DIMMs) on the printer’s
controller board.

DIMM 3

DIMM 1

DIMM 2

Note

The printer must be set to "Reset Mode" before the following two actions can be
performed. See page 35.

J6

J4

J5

Hard disk initialization

The hard disk is preformatted and requires no initialization. You can return the disk to its
initial state (with no loaded fonts, overlays or secure jobs) by selecting the Initialize

Disk menu item from the Reset menu on the printer’s control panel.

Advanced Features and Troubleshooting Manual 53

Hard Disk Drive and Memory (DRAM and Flash ROM)

Flash initialization

You must format the Flash Memory before its first use:

1. On the printer’s control panel, press the Menu keys (labeled 1 or 5) to scroll to the

Reset Menu.

2. Press the Item keys (labeled 2 or 6) to scroll to Flash Format.

3. Press the Value keys (labeled 3 or 7) to scroll to Yes.

4. Press the Enter

5. Press the On Line key (labeled 0) to exit the menus.

key (labeled 4).

Downloading Fonts, Forms, and Macros

The printer has a total of 35 Intellifonts, 35 PostScript Type 1 fonts, 10 TrueType fonts,
and 1 bitmap font; refer to page 51 for a complete list. Additional fonts can be downloaded
to the printer with:

■ the Font Download Utility,

■ the PCL 5e driver’s Font Installer option, or

■ PJL commands.

Font Download Utility

The Font Download Utility is a Windows-based graphical user interface tool. It downloads
fonts (single/double byte) to the hard disk or flash memory. In PostScript, the supported
font types are Type 1, Type 2, and Forms. In PCL, the supported font types are HP-PCL
fonts (Bitmap, Scalable) and Macros. Windows TrueType fonts can also be downloaded in
PostScript (Type 1 ASCII).

The Font Download Utility can print a list of the fonts currently loaded on the printer’s
optional hard disk and flash memory. This utility is supported on Windows 95/98/Me,
NT4.0, and Windows 2000. It can be installed from the printer’s software CD-ROM.

Note

Printer drivers have no knowledge of the fonts downloaded by the Font
Download Utility.

PCL 5e driver

The printer drivers provide you with the ability to download fonts, forms, and PCL 5e
macros to memory, to the optional hard drive, or to optional flash memory.

■ To download fonts, you must first install the appropriate Windows 95/98/Me,

Windows 2000, Macintosh, or Windows NT drivers.

■ To download macros, you must install the Windows PCL 5e driver.

54 DocuPrint N4525 Network Laser Printer

Hard Disk Drive and Memory (DRAM and Flash ROM)

■ Fonts downloaded to the hard drive or flash memory are stored in the PCL Fonts

directory. Macros downloaded to the hard drive or flash memory are stored in the
PCL Macros directory. PCL fonts, forms, and macros stored on the hard disk remain
there until you delete them; they are not cleared from the hard disk or flash memory
when the printer is powered off. You can only delete a macro from the hard disk if
you know the name of the macro. Since you cannot print a list of macros as you can
for fonts, it is important to keep a record of all downloaded macros. Then, use the
PJL FSDELETE command to delete fonts, forms, and macros.

■ “Temporary” fonts/forms/macros downloaded to printer memory on a job per job

basis are cleared from the printer's memory after each job.

■ “Permanent” fonts downloaded to printer memory are cleared from memory

whenever the printer is powered off. When the printer switches PDLs, its automatic
context saving feature saves all fonts and macros.

PJL commands

You can use the PJL command FSDOWNLOAD to download fonts, forms, and macros to
the printer’s disk or flash memory. You can use the PJL command FSDELETE to delete
them.

Using the FSDOWNLOAD command

The FSDOWNLOAD command is used to download fonts, forms, and macros to the printer’s
file system. If a file with the same name exists, the downloaded file overwrites it.

Syntax @PJL FSDOWNLOAD FORMAT:BINARY [SIZE=int] [NAME = “pathname”] [<CR>]

Parameters Parameter Functional Range Default

<LF><binary data><ESC>%-12345X

SIZE=integer 2,147,483,647 N/A

NAME=”pathname” ASCII 01 thru 255 N/A

SIZE = integer — The size variable indicates the number of bytes in the file to be downloaded,
the number of bytes immediately following the <LF> to the next UEL command.

NAME = “pathname” — where “pathname” = 0:\pcl\fonts\<fontname> to download a font
named “fontname” to the printer
or = 0:\pcl\macros\<macroname> to download a macro named “macroname” to the printer.
<fontname>/<macroname> can be any combination of up to 40 alphanumeric characters.

<binary data> — This is the binary file data to be downloaded, such as font files and macro data.

Note: Use of 1 rather than 0 in the “pathname” will download the font or macro to the Flash

memory rather than to the hard drive.

Advanced Features and Troubleshooting Manual 55

Hard Disk Drive and Memory (DRAM and Flash ROM)

The following example shows a sequence of commands that can be sent to the printer to
download a macro named “a_macro” to the disk.

<ESC>%-12345X @PJL<CR><LF>
@PJL FSDOWNLOAD FORMAT:BINARY NAME =”0:\pcl\macros\a_macro” SIZE=29<CR><LF>
<ESC>*p900x1500YThis is the macro <ESC>%-12345X

In this example:

■ <ESC>%-12345X is the PJL UEL command which starts this sequence.

■ @PJL<CR><LF> is the mandatory PJL command following the UEL command.

■ @PJL FSDOWNLOAD... downloads a macro of 29 bytes named “a_macro”.

■ The phrase “This is the macro” is positioned at x=900 and y=1500 by this macro.

■ <ESC>%-12345X is the UEL command which ends this sequence.

Executing this macro requires the following PCL sequence:

<ESC>&n8W<HEX’04’>new_mac<CR,LF> Sets the current macro ID to the string ID “new_mac”

<ESC>&n8W<HEX’05’>a_macro<CR,LF> Associates the current macro ID with the supplied string ID

<ESC>&f2x<CR,LF> Executes this macro

In the example, note that:

■ The macro ID must be the same case as in the original download command.

■ The number of characters in the macro name (after the “n” and before the “W”)

must equal the ID byte count plus 1.

The following example shows a sequence of commands that can be sent to the printer to
download a font to the disk.

<ESC>%-12345X @PJL<CR><LF>
@PJL FSDOWNLOAD FORMAT:BINARY NAME =”0:\pcl\fonts\font1” SIZE=XX<CR><LF>
<binary data><ESC>%-12345X

In this example:

■ <ESC>%-12345X is the PJL UEL command which starts this sequence.

■ @PJL<CR><LF> is the mandatory PJL command following the UEL command.

■ @PJL FSDOWNLOAD... downloads a font named “font1” that is “XX” bytes in

size.

■ <ESC>%-12345X is the UEL command which ends this sequence.

■ Invoking this font requires the following PCL sequence:

<ESC>&n6W<HEX’00’>font2<CR,LF> Sets the current font ID to the given string ID “font2”

<ESC>&n6W<HEX’01’>font1<CR,LF> Associates the current font ID with the string ID “font1”

<ESC>&n6W<HEX’02’>font1<CR,LF> Selects the font referred to as “font1” for the primary font

56 DocuPrint N4525 Network Laser Printer

Hard Disk Drive and Memory (DRAM and Flash ROM)

In this example, note that:

■ The case of the string ID must be the same as the case of the font name in the

FSDOWNLOAD command.

■ The number of characters in the macro name (“6” in the above example) must

equal the string ID byte count plus 1.

Using the FSDELETE command

The FSDELETE command is used to delete files from the printer’s file system.

Syntax @PJL FSDELETE NAME = “pathname” [<CR>] <LF>

Parameters Parameter Functional Range Default

NAME=”pathname” ASCII 01 thru 255 N/A

NAME = “pathname” — where “pathname” has the same parameters as the
FSDOWNLOAD command (see).

Using the Hard Disk Drive for Secure and Proof Printing and Collated Copying

These features* are available when the printer contains the optional hard drive. Use the
secure print feature when you need to print a confidential document. Use the proof print
feature when you have a job with multiple copies but want to check the first copy before
proceeding with the remainder of the job.

Refer to the User Guide for instructions on printing a secure or proof job.

Secure, collated copy, and proof jobs that have been submitted to the printer are stored in
PCL or PostScript format on the hard drive. The secure or proof job is placed at the top of
the print queue, and prints following completion of the currently printing job. If more than
one job is requested, jobs are placed in the print queue in the order requested. Secure or
proof jobs having the same priority are printed on a first in, first out basis. When you enter
the password at the printer, the printer only prints jobs associated with that password.

*Collated set jobs can be created without a driver by using the “Select Collated Sets” PJL command (@PJL SET QTY...) described in
Appendix C - Unique Printer Commands.

Advanced Features and Troubleshooting Manual 57

Hard Disk Drive and Memory (DRAM and Flash ROM)

Creating secure jobs without the driver

When not using a driver, you can create secure jobs by preceding the job with the
following PJL commands:

@PJL XSECUREJOB
@PJL XJOBPASSWORD = "number"

These commands must be immediately followed by a standard PJL “JOB” command that
includes the “jobname.”

The job name can be up to 16 alphanumeric characters. The password must contain four
numeric characters (0-7). If there is not a job name or there is a syntax error in the job
name, the printer assigns a default job name. The job name is displayed on the control
panel’s Password menu when you enter its associated password. If there isn’t a password
or the password contains syntax errors, the job is discarded (not printed).

The following example creates a Secure Job named “Bond” with a password of 0007:

<ESC>%-12345X@PJL XSECUREJOB
@PJL XJOBPASSWORD = 0007
@PJL JOB NAME = "Bond"
@PJL ENTER LANGUAGE = PCL

...PCL file...

<ESC>%-012345X@PJL EOJ
<ESC>%-012345X

The printer processes all data following the @PJL ENTER LANGUAGE = PCL command as
part of the Secure Job named “Bond.” The job is stored on the hard disk under the name
“Bond” with a password of “0007”(as defined in the @PJL XJOBPASSWORD command).
The @PJL EOJ command signifies the end of the secure job. The EOJ command should be
followed by a UEL command.

Creating proof jobs without the driver

If the driver does not have a proof job feature, you can create a proof printing job in both
PCL and PostScript by preceding the job with the following PJL commands:

@PJL XPROOFJOB
@PJL XJOBPASSWORD = number

These commands must be immediately followed by a standard PJL “JOB” command that
includes the “jobname”.

The job name can be up to 16 alphanumeric characters in the range ASCII 30 through
ASCII 255, <SP> and <HT>. The password must contain four numeric characters (0-7). If
there isn’t a job name or there is a syntax error in the job name, the printer assigns a
default job name. The job name is displayed on the control panel Password menu when
you enter its associated password. If there isn’t a password or the password contains
syntax errors, the entire job is printed immediately and is not stored as a proof job.

58 DocuPrint N4525 Network Laser Printer

Hard Disk Drive and Memory (DRAM and Flash ROM)

The following example creates a PCL proof job with the name “Sample” associated with
password 7777 requesting five collated sets in addition to the proof copy.

<ESC>%-12345X@PJL XPROOFJOB
@PJL XJOBPASSWORD = 7777
@PJL JOB NAME = "Sample"
@PJL ENTER LANGUAGE = PCL
@PJL SET QTY = 5

...PCL file...

<ESC>%-012345X@PJL EOJ
<ESC>%-012345X.

The printer continues processing all data after the @PJL SET QTY = 5 command as part of
the proof job named “Sample.” The proof job is stored on the hard disk under the name
“Sample” with a password of "7777" (as defined in the PJL XJOBPASSWORD command).
The @PJL EOJ command signifies the end of the proof job ends. The “EOJ” command
should be followed by a UEL.

Deleting secure or proof jobs

You use the Password Menu to print or delete secure or proof jobs.

1. On the control panel, press the Menu keys (labeled 1 or 5) to scroll to the Password

Menu.

2. Press the Item keys (labeled 2 or 6) to scroll to the password prompt.

3. Use the number keys to enter the 4-digit password for the job(s) you want to print

completely.

4. Press the Item keys (labeled 2 or 6) to select either All Jobs or a particular jobs with

this password.

5. Press the Value keys (labeled 3 or 7) to select either Print or Delete.

6. Press the Enter key (labeled 4).

7. Press the On Line key (labeled 0) to exit the menus.

Advanced Features and Troubleshooting Manual 59

Hard Disk Drive and Memory (DRAM and Flash ROM)

60 DocuPrint N4525 Network Laser Printer

Networking

Networking

Connecting to Your Network

Setting a TCP/IP Address

Your DocuPrint N4525 printer can be set up on a variety of TCP/ IP networks. There are
several ways in which your printer can be assigned a TCP/IP address depending on your
network.

■ Static Addressing TCP/IP address is assigned manually by the System Administrator.

■ Dynamic Addressing RARP/BOOTP TCP/IP address is assigned automatically by the

Server.

■ Dynamic Addressing DHCP (Dynamic Host Resolution Protocol) TCP/IP address is

assigned automatically by the Server.

■ The printer supports Dynamic Domain Name System (DDNS), whereby the

printer supplies its name and the IP addresss it received from the DHCP server to
the DNS server.

■ If no DHCP server responds with an IP address, the printer will assign itslf an IP

address via Autonet from the range 169.254.0.1 to 169.254.255.254. Automatic IP
address assignment may be diabled from the control panel, CentreWare Internet
Services, or SNMP; however, the factory default for this feature is ON.

For setting a TCP/IP address, refer to the DocuPrint N4525 Printer Quick Network Install
Guide. Determine which method is appropriate to use for your network and follow the
steps of the procedure.

Setting a Sub Net Mask at the Control Panel

Note

Setting a Sub Net Mask can also be accomplished in CentreWare DP, CentreWare
MC, or CentreWare IS. Refer to page 47 for more information.

If your printer is connected to a WAN (Wide Area Network), you may restrict user access
by setting a Sub Net Mask. The IP Address Res menu item in the Ethernet Menu must be
set to static before a Sub Net Mask can be set.

1. Press the Menu keys (labeled 1 or 5) until you see:

Menus
Ethernet Menu

2. Press the Item keys (labeled 2 or 6) until you see:

Ethernet Menu
Sub Net Mask

3. Press the Value keys (labeled 3 or 7). You should see:

Sub Net Mask =
xxx.xxx.xxx.xxx

Advanced Features and Troubleshooting Manual 61

Networking

4. Press the Value keys to change the value of the character above the cursor. The value

is incremented or decremented by 1 each time the key is pressed. Holding down the
Value keys causes continuous scrolling through the values.

5. To change other characters in the Sub Net Mask, press the Item keys to scroll right or

left respectively through the character string, then press the Values keys to change the
value of the character above the cursor (as in Step 4).

6. When you have completed setting the Sub Net Mask, press the Enter

You should see:

Ethernet Menu
Sub Net Mask

7. Press the On Line key (labeled 0). You should see:

Ready

key (labeled 4).

Setting a Default Gateway at the Control Panel

Note

Setting a Default Gateway can also be accomplished in CentreWare DP,
CentreWare MC, or CentreWare IS. Refer to page 47 for more information.

The IP Address Res menu item in the Ethernet Menu must be set to static before a Default
Gateway can be set.

1. Press the Menu keys (labeled 1 or 5) until you see:

Menus
Ethernet Menu

2. Press the Item keys (labeled 2 or 6) until you see:

Ethernet Menu
Default Gateway

3. Press the Value keys (labeled 3 or 7). You should see:

Default Gateway =
xxx.xxx.xxx.xxx

4. Press the Value keys to change the value of the character above the cursor. The value

is incremented or decremented by 1 each time the key is pressed. Holding down the
Value keys causes continuous scrolling through the values.

5. To change other characters in the Default Gateway address, press the Item keys to

scroll right or left respectively through the character string, then press the Value keys
to change the value of the character above the cursor (as in Step 4).

6. When you have completed setting the Default Gateway address, press the Enter key

(labeled 4). You should see:

Ethernet Menu
Default Gateway

7. Press the On Line key (labeled 0). You should see:

Ready

62 DocuPrint N4525 Network Laser Printer

Setting up AppSocket

To enable or disable the AppSocket protocol, perform the following steps:

1. Press the Menu keys (labeled 1 or 5) until you see:

Menus
Ethernet Menu

2. Press the Item keys (labeled 2 or 6) until you see:

Ethernet Menu
AppSocket Enabl

3. Press the Value keys (labeled 3 or 7) until you see:

AppSocket Enabl =
On or Off

4. Press the Enter key (labeled 4). You should see:

Ethernet Menu
AppSocket Enabl

5. Press the On Line key (labeled 0). You should see:

Ready

Networking

Printing a Configuration Sheet

It is important to print a Configuration Sheet from the printer to determine the current
network settings of your DocuPrint N4525 printer. The default settings enable all ports,
which are suitable for most applications. Refer to page 37 for step-by-step instructions on
printing a Configuration Sheet.

Note

If you change any settings, print another Configuration Sheet to verify that your
changes were made.

Advanced Features and Troubleshooting Manual 63

Networking

Resetting the Printer

To Reset your printer from the Control Panel:

1. Press the Menu keys (labeled 1 or 5) until you see:

Menus
Job Menu

2. Press the Item keys (labeled 2 or 6) until you see:

Job Menu
Restart Printer

3. Press the Value keys (labeled 3 or 7) until you see:

Restart Printer =
Yes

4. Press the Enter key (labeled 4). You should see:

Restart Printer
Please Wait...
Power On
Initializing...
Please Wait
Ready

64 DocuPrint N4525 Network Laser Printer

Networking

Novell NetWare Setup

NetWare 3.1X Print Server Setup, NetWare 4.X/5.0 Print Server Setup

The DocuPrint N4525 printer defaults, in most cases, enable connection to Novell
NetWare without adjustment. Review the Configuration Sheet and verify the following
settings:

■ Netware is enabled.

■ Frame Type matches the frame type of the desired file server.

■ PDL is set to your desired PDL (PostScript or PCL) or to Auto. You may wish to set

PDL to the desired type if only one PDL is used.

■ Desired Novell mode is set: NDS/BEM, NDS or BEM

■ Print Server Name

Setup with CentreWare DP

The CentreWare DP software supplied on the Printer Management Software CD-ROM
provides you with the quickest and easiest method for installing your printer on a
network. Everything you need to know to use this software is contained in the help files. If
you prefer, a CentreWare DP User Guide in several languages is provided in PDF form on
the Printer Management Software CD-ROM in the \doc\ folder. Please take a minute to
examine this software.

Advanced Setup in Bindery Mode or for NetWare Directory Services (NDS) Network

The Advanced Setup option of CentreWare DP gives you an additional tool to control how
your printers are configured in your Novell NetWare network environment. This tool is
only necessary for connecting your printer to more than one file server or queue.

Novell NetWare Distributed Print Services (NDPS/ NEPS)

In order to access Xerox printers in this environment, you need the Xerox Gateway
software installed on your system. The latest version of the Xerox Gateway Software is
available on the Xerox web site: www.xerox.com/officeprinting. Instructions are available
on the web site for how to install your printer using NDPS. The web also contains the

CentreWare for NDPS User Guide.

Advanced Features and Troubleshooting Manual 65

Networking

Novell NetWare Troubleshooting

Troubleshooting for the Windows-based PC consists of both hardware and software
procedures. The steps in each of these procedures should eliminate cabling,
communication, and connection problems associated with direct-connected ports.
Complete one of these procedures (based on the type of port being used), then run a test
print from your software application. If the job prints, no further system troubleshooting is
necessary. For problems with the appearance of your document, once it has printed,
consult the Troubleshooting chapter on page 79.

Requirements

■ You are operating a Windows-based system with the CentreWare DP software and at

least one print driver installed.

■ You are a NetWare Network Administrator OR administrative person with

ADMIN/SUPERVISOR or ADMIN/SUPERVISOR EQUIVALENT login rights to the
NetWare Server(s) servicing the DocuPrint N4525 printer.

■ The instructions for these troubleshooting tasks assume a base knowledge of NetWare.

Novell NetWare Troubleshooting Quick Check

1. Verify that the printer is plugged in, turned on, and connected to an active network.

2. Verify that the printer is receiving network traffic by monitoring the LEDs on the back

of the printer. When the printer is connected to a functioning network receiving
traffic, its link LED is green, and its orange traffic LED is flashing rapidly.

3. Verify that the client is logged into the network and printing to the correct print

queue. Also verify that the user has access to the DocuPrint N4525 printer queue.

4. Verify that the DocuPrint N4525 printer NetWare print queue exists, is accepting jobs,

and has a Print Server attached. If not, try using Setup Wizard in CentreWare DP to
reconfigure the print queue.

5. Print out a Configuration Sheet. Verify that Printer Server is enabled. Try setting the

frame type to the frame type your NetWare Server is using.

Note

To determine your NetWare IPX frame type, type config at the Novell console
screen. On networks using multiple IPX frame types, it is CRITICAL that the
frame type be set correctly.

6. Verify that the Primary Server is set (for NetWare 3.1X only). Primary Server should

have been set during initial queue setup and installed using CentreWare DP. If it is
not set, use CentreWare DP to set it and reset the printer.

Note

Setting the Primary Server is extremely important on large networks.

7. If the above quick checks fail to fix the printing problem, refer to the Xerox web site

at: www.xerox.com/officeprinting/support.

66 DocuPrint N4525 Network Laser Printer

Networking

Novell NetWare Troubleshooting Step-by-Step

The steps in this procedure should eliminate cabling, communication, and connection
problems associated with network connected printers. The steps are divided into two
groups:

■ Hardware Step-by-Step

■ Software Step-by-Step

Software Step-by-Step assumes that you are connected to a Novell NetWare network with
a Windows OS loaded on the client workstation. Complete both of these procedures, then
run a test print from your software application. If the job prints, no further system
troubleshooting is necessary.

Novell NetWare Hardware Step-by-Step

1. Check LED activity on the printer. Link (green) LED should be ON whenever it is

connected to an active network. Traffic (orange) LED should flicker with data
reception.

2. VERIFY cable connections. If possible, substitute a new cable or connectors from a

known good system or printer.

3. Check the port to which your printer is attached (concentrator or MAU). Connect a

known good network device to it and test.

4. Print a Configuration Sheet from your printer.

5. Review the Connectivity Settings and check for these things:

■ NetWare is enabled.

■ Frame Type matches the frame type of the desired file server.

Note

To determine your NetWare IPX frame type, type config at the Novell console
screen. On large networks, using multiple IPX frame types, it is CRITICAL that
the frame type be set correctly.

■ PDL is set to your desired PDL (PostScript or PCL 5e) or to Auto.

■ Primary Server (for NetWare 3.1X only) is set to the name of the server which

serves the print queue you have assigned to the DocuPrint N4525 printer.

■ NDS Tree (for NetWare 4.1X NDS and later) is set for the correct NDS tree name.

■ NDS Context (for NetWare 4.1X NDS and later) is set for the correct NDS Context.

■ Print Server (PServer) Name is set for the name selected for this DocuPrint N4525

printer to act as a print server.

■ Novell Mode is correctly set.

6. If any changes are made, reset the printer. Once the printer has been reset, allow the

printer approximately two minutes to go through self test, and then log into the
network server.

7. Print out another Configuration Sheet to verify the items you modified were set and

retained.

Advanced Features and Troubleshooting Manual 67

Networking

Novell NetWare Software Step-by-Step

1. Verify that CentreWare DP and a DocuPrint N4525 printer driver have been loaded on

the workstation.

■ In Windows 95/98/Me, Windows NT 4.0, or Windows 2000, double-click on My

Computer (you may have changed this name). Open the Printers folder to verify

that there is an entry for the type of printer you installed.

2. Launch the CentreWare DP software.

■ In Windows 95/98/Me, Windows NT 4.0, or Windows 2000, click on the Start

button and slide the highlight up to the Programs entry. In the next fold-out
window, slide the highlight up or down until you reach the CentreWare DP
entry. Release the mouse button to launch.

3. If the desired printer’s name appears, your printer is communicating through the

network. Select the desired printer. If a communications error message appears, your
printer is not able to communicate with your workstation. Verify your printer’s
settings, then return to this procedure.

4. With the printer still selected, select the Printer drop-down menu and highlight the

Advanced Setup entry.

5. Under this menu is a sub-menu for NetWare. Select this option.

6. When the Advanced Setup dialog appears, verify the information contained on this

screen against the information contained on the Configuration Sheet. Check for these
items:

■ Check the queue name the DocuPrint N4525 printer is set to service. If necessary,

create a new queue to test the printer.

■ Primary Server has the server name listed on the Configuration Sheet.

■ If your printer is configured to service both NDS and Bindery mode queues, make

sure the Primary Server is not in the NDS tree the printer is configured for.

7. Exit this window and select the Tools drop-down menu.

8. Select the Send File...menu item.

9. When the dialog box appears, select the proper directory and file for downloading. Be

sure this is a known good file with no errors.

10. Click OK to download the file to your printer.

11. Check the printer to verify that the print job has printed. If the job has not printed,

check the Novell Menu settings on the Configuration Sheet.

12. At the CentreWare DP main screen, select the Printer drop-down menu. Highlight the

Properties entry.

13. Once Properties is selected, highlight Connections.

14. Select the Network Card tab. A new dialog box is brought to the front and displays

information about frame type and connectors.

15. Be certain the printer is enabled and the connector and frame type are correct.

16. If any changes are made, reset the printer from the Control Panel.

17. Run a test print again. If the test print does not print, refer to the Xerox web site at:

www.xerox.com/officeprinting/support.

68 DocuPrint N4525 Network Laser Printer

Networking

Windows Troubleshooting

Troubleshooting for the Windows-based PC is comprised of a set of procedures for each
Windows version. The steps in these procedures should eliminate cabling,
communication, and connection problems. Complete one set of procedures (based on your
version of Windows), then run a test print from your software application. If the job prints,
no further system troubleshooting is necessary.

Requirements

■ A Windows-based system with the CentreWare DP software and at least one print

driver installed.

■ A basic operating knowledge of your Windows version.

Windows (all versions) Quick Check

1. Verify that the printer is plugged in, turned on, and connected to an active network.

2. Verify that the printer is receiving network traffic by monitoring the LED’s on the

back of the printer or on the CentreDirect External Print Server. When the printer is
connected to a functioning network receiving traffic, its link LED is green, and its
traffic LED (orange) is flashing rapidly.

3. Verify that the client is logged into the network and printing to the correct print

queue. Also verify that the user has access to the DocuPrint N4525 printer queue.

4. Verify that the DocuPrint N4525 printer NetWare print queue exists, is accepting jobs,

and has a Print Server attached. If not, try using Setup Wizard in CentreWare DP to
reconfigure the print queue.

5. Review the Configuration Sheet and check for these things:

■ NetWare is enabled.

■ Frame Type matches the frame type of the desired file server.

Note

To determine your NetWare IPX frame type, type config at the Novell console
screen. On large networks using multiple IPX frame types, it is CRITICAL that
the frame type be set correctly.

6. Verify that the Primary Server is set (for NetWare 3.1X only). Primary Server should

have been set during initial queue setup and installed using CentreWare DP. If it is
not set, use CentreWare DP to set it and reset the printer.

Note

Setting the Primary Server is extremely important on large networks.

7. If the above quick checks fail to fix the Network Print problem, refer to the Xerox web

site at: www.xerox.com/officeprinting/support.

Advanced Features and Troubleshooting Manual 69

Networking

Windows 95/98/Me Troubleshooting for Network Printers

This troubleshooting section assumes:

■ You have loaded a DocuPrint N4525 printer PCL or PostScript print driver.

■ You have printed and retained a current copy of the Configuration Sheet.

1. From a workstation desktop, use the right-mouse button and select Network

Neighborhood. With the left-mouse button, select Properties from the cascade menu.

2. The Network dialog should appear. Select the Configuration tab.

3. Check the list of installed network components for the following items:

■ Client for Microsoft networks

■ Xerox TCP/IP Port Monitor

4. If you have elected to run CentreWare DP, make sure of the following:

■ Novell Networks:

You are required to load Novell IntraNetWare Client or Microsoft Client for IPX
networks.

■ TCP/IP Networks:

No additional software is required, but your printer must have a valid TCP/IP
address assigned.

5. If any of the above protocols or services are not installed, install any components

necessary and restart the system.

6. Once rebooted, select the Start button and Settings, then select the Printers folder.

The printers window should appear.

7. Verify that you have selected the correct driver for your printer.

8. Right-mouse-click on the printer icon and select Properties.

9. Select the Details tab.

10. Verify the driver name in the Print using the following driver list. If necessary,

re-select or install a new driver.

11. Verify the Port name in the Print to the following port list. If necessary, re-select the

correct name.

12. Start an application and send a print job to the printer. If the printer still does not

print, refer to the Xerox web site at: www.xerox.com/office printing/support.

70 DocuPrint N4525 Network Laser Printer

Windows NT 4.x Troubleshooting (TCP/IP)

This troubleshooting section assumes:

■ You have loaded a DocuPrint N4525 printer PCL or PostScript print driver.

■ You have printed and retained a current copy of the Configuration Sheet.

1. Verify these items in the Ethernet Menu area of the Configuration Sheet:

■ IP Address Resolution is set to DHCP, Control Panel, or RARP/BOOTP

(depending on your network configuration).

■ Current IP Address is set correctly. (Note this address if it is assigned

dynamically.)

■ Sub Net Mask is set correctly (if used).

■ Default Gateway is set correctly (if used).

Check the LPR and AppSocket settings and verify they are set as desired. These
settings are not critical to operation but provide some security and usability features.

2. Verify the PDL in the Ethernet Menu area of the Configuration Sheet:

■ Interpreters: Auto, PCL or PostScript (depending on your driver).

3. From the server desktop, use the right-mouse button and select Network

Neighborhood. With the left-mouse button, select Properties from the cascade menu.

Networking

4. The Network dialog should appear. Select the Protocols tab.

5. Check the list of installed network protocols for the following item:

■ TCP/IP Protocol.

6. If you have elected to run CentreWare DP, you must have loaded Novell NetWare

Client 32 and a NWLink IPX/SPX Compatible transport protocol component. You
may also discover printers that have been assigned a TCP/ IP address.

7. As required, click Add and install any components not listed and restart the system.

8. Once rebooted, select the Start button and Settings, then select the Printers folder.

The printers window should appear.

9. Verify that you have loaded and selected the correct driver for your printer.

10. Right-mouse-click on the printer icon and select Properties.

11. Select the Ports tab.

12. Verify that the IP Address in the Print to the following port list is the same as the one

from the Configuration Sheet. If necessary, re-select the TCP/IP number used for your
printer.

13. Start an application and send a print job to the printer. If the printer still does not

print, refer to the Xerox web site at: www.xerox.com/office printing/support.

Advanced Features and Troubleshooting Manual 71

Networking

Windows NT 4.x Troubleshooting (AppleTalk)

This troubleshooting section assumes:

■ You have loaded a DocuPrint N4525 printer PCL or PostScript print driver.

■ You have printed and retained a current copy of the Configuration Sheet.

1. Verify this item in the upper left corner of the Configuration Sheet:

■ EtherTalk Name is correct.

2. Verify these items in the EtherTalk and Ethernet Menu areas of the Configuration

Sheet:

■ Enabled is set to Yes.

■ Zone contains the desired zone name or * (*=all zones).

3. From the server desktop, use the right-mouse button and select Network

Neighborhood. With the left-mouse button, select Properties from the cascade menu.

4. The Network dialog should appear. Select the Configuration tab.

5. Check the list of installed network components for the following item:

■ AppleTalk Protocol

6. If you have elected to run CentreWare DP you must have loaded Novell NetWare

Client 32, Novell NetWare Client, a Novell server on the network, and an IPX/SPX
Compatible protocol component. You may also discover printers that have been
assigned a TCP/IP address.

7. As required, install any components not listed and restart the system.

8. Once rebooted, select the Start button and Settings, then select the Printers folder.

The printers window should appear.

9. Verify that you have selected the correct driver for your printer.

10. Right-mouse-click on the printer icon and select Properties.

11. Select the Ports tab.

12. Verify the AppleTalk name in the Print to the following port list. If necessary,

re-select the correct name.

13. Start an application and send a print job to the printer. If printer still does not print,

refer to the Xerox web site at: www.xerox.com/office printing/support.

72 DocuPrint N4525 Network Laser Printer

Macintosh Network Setup

Macintosh Driver Installation

Note

Installing a Macintosh driver can also be accomplished in CentreWare DP
CentreWare MC, or CentreWare IS. Refer to page 47 for more information.

Requirements

■ A working knowledge of the Macintosh 7.0+ or higher operating system

■ DocuPrint N4525 Network Laser Printer Software CD-ROM

Driver Installation for Macintosh System 7.0+

1. Insert the CD-ROM in your computer’s CD-ROM drive.

2. Double-click on the disk icon.

3. Double-click on the installer icon.

4. Follow the installation instructions when prompted.

Networking

Note

For more up-to-date information on installing your DocuPrint N4525 printer
driver, refer to the ReadMe file.

Advanced Features and Troubleshooting Manual 73

Networking

Step-by-Step Setup (AppleTalk)

Configuring EtherTalk at the Control Panel

To enable the EtherTalk protocol at your printer’s Control Panel, follow these steps:

1. Press the Menu keys (labeled 1 or 5) until you see:

Menus
Ethernet Menu

2. Press the Item keys (labeled 2 or 6) until you see:

Ethernet Menu
EtherTalk Enable

3. Press the Value keys (labeled 3 or 7). You should see:

EtherTalk Enable
On

4. Press the Enter key (labeled 4). You should see:

Ethernet Menu
EtherTalk Enable

5. Press the On Line key (labeled 0). You should see:

Ready

6. Restart the printer.

Selecting the Printer from the Chooser

Before you send a print job to the DocuPrint N4525 printer, make sure that it is selected as
the current printer in the Chooser.

1. At the printer, print a Configuration Sheet and note the EtherTalk Name. Refer to the

DocuPrint N4525 Printer Quick Network Install Guide for instructions.

2. At your computer, select the APPLE in the upper left corner of the Desktop.

3. Select the Chooser entry in the menu.

4. Make sure that AppleTalk is active.

5. In the left window of the Chooser, click on the Adobe PS icon to select it. You may

have to use the scroll bars at the right side of this box to locate the icon.

Note

Your network may be divided into AppleTalk Zones. You can tell if there are
zones by the appearance of the CHOOSER window. When the CHOOSER
program detects multiple zones, the left window is reduced in size. The lower
half of the CHOOSER window is a zone list. Identify, then select the zone in
which the DocuPrint N4525 printer is located.

74 DocuPrint N4525 Network Laser Printer

Networking

6. When you select a zone, printer names appear in a box to the right.

7. Select the EtherTalk Name from the window to the right.

8. Click Setup.

Note

If you do not use the DocuPrint N4525 printer driver, you may not be able to take
advantage of all of the printer’s features. Before continuing, make sure that the
software included with your customer documentation set has been loaded into
each Macintosh computer that is sending jobs to the DocuPrint N4525 printer.

For First Time Installations

9. Highlight the PPD for your DocuPrint N4525 printer. Click Select.

10. Configure your driver with the options installed on your printer.

11. Go to Step 16.

For Reconfiguration of Existing Printers

12. Click on Select PPD. The window displays a list of PostScript printer description

files.

13. Highlight the PPD file for the desired printer.

14. Click Select.

15. Select Configure and set your driver with the options installed on your printer.

16. Click OK when finished.

17. Close the window to exit the Chooser.

Advanced Features and Troubleshooting Manual 75

Networking

Macintosh Troubleshooting

The steps in this procedure should eliminate cabling, communication, and connection
problems. Complete these steps, then run a test print from your software application. If the
job prints, no further system troubleshooting is necessary. For problems with the
appearance of your document once it has printed, consult the Troubleshooting chapter on
page 79.

Requirements

■ A workstation with the appropriate DocuPrint N4525 printer driver installed.

■ A working knowledge of the operating system (System 7.0+ or higher) being used on

your workstation.

■ Proper cabling in use to connect your printer to the network.

Macintosh Quick Check

1. Start the Chooser in Operating System 7.0+ or greater software.

2. If the printer name appears, your printer is communicating through the network. You

do not need to perform any of the checks outlined in this section.

3. If your printer name does not appear, proceed to the next section.

Macintosh Troubleshooting Step-by-Step

1. Verify that the printer is plugged in, turned on, and connected to an active network.

2. Verify cable connection to the printer from the EtherTalk network. (BNC connections

should have the locking pins of the plug snapped into the slots of the jack. RJ45
connections should be fully inserted and the locking clip engaged.)

3. Verify that the printer is receiving network traffic by monitoring the LEDs on the back

of the printer. When the printer is connected to a functioning network receiving
traffic, its link LED is green, and its orange traffic LED is flashing rapidly.

4. From the Control Panel, verify that EtherTalk is enabled. If not, enable it in the

Control Panel (see page 74) and reset the printer.

5. Print a Configuration Sheet and verify that EtherTalk is enabled. Refer to the

DocuPrint N4525 Printer Quick Network Install Guide for instructions.

6. From the Configuration Sheet, verify the Zone. If you have multiple zones on your

network, be certain your printer is set to advertise in the desired zone.

7. If you are still unable to print, refer to the Xerox web site at:

www.xerox.com/office printing/support.

76 DocuPrint N4525 Network Laser Printer

Networking

UNIX Network Setup

Introduction

For information about the connection and configuration of your printer in UNIX
environments, refer to the following documentation also included on your Printer
Management Software CD-ROM in the \doc\unix\ folder.

For Solaris systems:

■ CentreWare for UNIX Systems User Guide

For TTY:

■ TTY Printer Services User Guide

Advanced Features and Troubleshooting Manual 77

Networking

78 DocuPrint N4525 Network Laser Printer

Troubleshooting

Troubleshooting

If your printer is not operating properly, check:

■ Whether the printer is plugged in and switched on.

■ Whether the cable is correctly connected to the printer.

■ Whether the media trays are inserted correctly and the doors are securely closed.

■ The control panel for an error message about the problem.

■ Whether your computer has the correct driver installed and configured for your

printer.

Refer to the User Guide (on the CD-ROM that came with your printer) for information on
solving:

■ Paper size/type mismatch problems

■ Print quality problems

■ Media jams

For detailed troubleshooting information, refer to the infoSMART™ Knowledge Base
(troubleshooting knowledge database) on the Xerox Printer web site:

www.xerox.com/officeprinting/infoSMART

To contact your Customer Support Center, refer to Appendix D - Xerox Customer Support
Centers or view the current phone number listing on the Xerox Printer web site at:

www.xerox.com/officeprinting/support

This section of the manual covers:

■ Maintaining and cleaning your printer - see page 80.

■ Solving printing problems - see page 82.

■ Diagnostic flashes - see page 86.

Advanced Features and Troubleshooting Manual 79

Troubleshooting

Maintaining and Cleaning Your Printer

Cleaning the exterior and interior of the printer as described in this section will help keep
your printer in optimum working condition.

Exterior Cleaning

Clean the exterior of the printer about once a month, using a soft, slightly damp cloth. For
stubborn stains, soak the cloth in a mild detergent solution and squeeze out the excess
water before cleaning. Always finish by wiping the printer again with a soft, dry cloth

Caution

Use only water or mild detergent on exterior surfaces. Do not use cleaning
alcohol or other volatile substances that may discolor, crack or deform the
printer casing.

4525-125

80 DocuPrint N4525 Network Laser Printer

Troubleshooting

Interior Cleaning

Caution

Be sure to power off the printer and disconnect the power cord before cleaning
the interior of the printer.

The Fuser area becomes very hot in operation. It is best to wait at least
15 minutes for the printer to cool off before attempting to clean the interior of the
printer.

After removing a paper jam or replacing the Laser Print Cartridge, remove any paper scraps
and wipe off paper dust with a dry, clean cloth, as shown in the following figure.

4525-126

4525-127

Advanced Features and Troubleshooting Manual 81

Troubleshooting

Printing Problems

Problem: The printer won’t print at all, or a file sent from the client/server won’t print

Actions:

■ Check with your network administrator to see that the printer is powered up,

connected to the network and that the network is operational.

■ Check the control panel display screen for paper jam, door open, or other messages.

■ If the port (parallel, network, USB, or serial) the printer is connected to is disabled,

enable it. Print the Configuration Sheet (see page 33) and check the port you are using
to see if the Port Enable menu item in the appropriate interface menu is set to On.
If it is set to Off, set it to On and try again.

■ If the printer has printed recently, try printing a Configuration Sheet. See page 33.

■ If it does not print, refer to the infoSMART™ Knowledge Base on the Xerox

Printer web site: www.xerox.com/officeprinting/infoSMART

■ If the Configuration Sheet prints, check to see that the printer is configured

properly.

■ If the printer is configured properly, check the Configuration Sheet to confirm

that the correct PDL is enabled for the port or protocol you are using.

■ If the correct PDL is enabled and the printer continues not to print, contact your

Customer Support Center. See page 115.

Problem: A printed page does not look like it should

Actions:

■ Make certain that the software application you are using to create your print job is

configured properly. Refer to your software documentation.

■ Make sure that you are using the correct print driver.

■ Send a file containing PCL or PostScript commands to the printer.

■ If your page prints as it should, your printer and interface are functioning

properly.

■ If your information prints, but doesn’t look right, you may have an error in your

command sequence/operator, a missing downloaded font, or a mismatched
printer option against your host formatting.

■ You can identify command errors by looking at your input file. You can

determine which fonts are in the system by printing a PCL or PS Font List; (see
page 52). You can verify your data setup by printing a Configuration Sheet and
checking your printer setup. Refer to page 33 for information about printing these
reports.

82 DocuPrint N4525 Network Laser Printer

Troubleshooting

Problem: The requested font for the job does not print

Actions:

■ Print a PCL Font List or PostScript Font List (if the job is PostScript). See page 33.

■ If fonts print on the Font List, your print job may need correcting.

■ If fonts do not print on the Font List, reload the fonts and print another PCL or

PostScript Font List.

Problem: PostScript commands are printed instead of the PostScript job

Actions:

■ Make certain that the software application you are using to create your job is

configured properly. Refer to your software documentation.

■ The job sent to the printer might have included an incorrect header, and therefore, not

have indicated that a PostScript job was being sent. Check your software to make sure
the PostScript header file is being sent to the printer.

■ Set the Print PS Errors menu item in the System Menu to On and resend the job.

■ If an error page prints, there is a problem in the PostScript coding. Correct the

coding problem and resend the job. Asking for features not available can cause a
configuration error.

■ If an error page does not print and the job still does not print, the job may require

additional memory.

Problem: A PostScript or PCL job fails to print.

Actions for a PostScript job:

■ Check that you are using a PostScript printer driver.

■ Set the Print PS Errors menu item in the System Menu to On and resend the job.

■ If an error page prints, there is a problem in the PostScript coding. Correct the

coding problem and resend the job. Asking for features not available can cause a
configuration error.

■ If an error page does not print and the job still does not print, the job may require

additional memory.

Actions for a PCL job:

■ Check the output for PCL errors.

■ If there is a problem in the PCL coding, correct the coding problem and resend the job.

■ If there isn’t an error message on the control panel display, resend the job.

■ If the control panel display says “out of memory,” the job may require additional

memory. Contact your dealer for ordering more printer memory.

Advanced Features and Troubleshooting Manual 83

Troubleshooting

Problem: You experience frequent media jams

Actions:

■ For best reliability and image quality, use Xerox media. Refer to the User Guide for

supported types, sizes, and weights.

■ Make sure that the media is dust-free. Dust and dirt can result in poor print

quality.

■ Handle media with both hands at the edges to avoid creases and fingerprints.

■ Store media in the original, dust-free package in the same environmental

conditions as the printer.

■ Fan the paper or transparencies before installing them in their respective trays; this is

especially important for transparencies because they tend to stick together.

■ Do not overfill the media tray; don’t stack paper higher than the indicator mark on the

side or back of the tray.

■ Clean the paper-feed rollers and paper-pick rollers; refer to page 80.

Problem: Labels are printed on the wrong side

Actions:

■ Make sure that the labels are loaded face-up in the tray or face-down in the

Multi-sheet Bypass Feeder.

■ Don’t attempt to use two-sided printing with labels.

Problem: Two-sided printing problems

Actions:

■ Use paper that is between 17 - 28 lb. (64 - 105 g/m

■ Since duplex printing can reduce the life of the printer’s components, the

components may need to be replaced more often and the printer may require more
frequent cleaning.

2

) for opacity and feed reliability.

84 DocuPrint N4525 Network Laser Printer