Xerox N32, N40, N24 User Manual

The Xerox DocuPrint N24, N32, and N40 Network Laser Printers

User Guide

Version 1.8

copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software p rograms w hich are displayed on the s creen such as styles, templates, icons, screen displays, looks, etc.

XEROX®, The Document Company®, the stylized X, DocuPrint, and N24, N32, and N40 are trademarks of Xerox Corporation or its subsidiaries.

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a trademark of International Business Machines Corporation. Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft Corpor a tion. U nive r s is a tra dem ar k of L inotyp e AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation. Centronics is a trademark of Centronics Corporation. Macintosh and TrueType are trademarks of Apple Compu t er, Incorporated. OnPage is a trademark of COMPUTER:ap plications , In c. A ll othe r pro duc t na me s are trademarks/tradenames of their respective owners.

PCL, PCL5e, and PCL6 are trademarks of Hewlett-Packard Company. This printer contains an emulation of the Hewlett-Packard PCL command language, recogniz es HP PCL comma nds, and proces ses these commands in a manner comparable with Hewlett-Packard LaserJet printer products.

This product includes an implementation of LZW licensed under U.S. Patent 4.558.302.

Notice

Specifications described in this publi cation are subject to change withou t notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer, Xerox, or Xerox Limited for details.

Table of Contents i

Chapter 1

Chapter 2

Chapter 3

Getting Started

Introduction ....................................................... ............... 1-2

User Documentation Road Map......................................1-3

Hardcopy User Documentation in the Box........................1-3

Your N40 CD Which Comes in the Box.............................1-4

How Much of This Book Must I Read?............................1-6

Printer Components.........................................................1-7

Installing Your Printer......................................................1-9

Printing a Configuration Sheet .....................................1-11

Printer Management Software and Drivers

Using CentreWare DP with the DocuPrint N40.............. 2-2

DocuPrint N40 PCL Emulation Printer Drivers................2-4

DocuPrint N40 PostScript Printer Drivers .......................2-5

Driver Features.................................................................2-6

Installing CentreWare DP and Drivers ............................2-8

Configuring Your Drivers.................................................. 2-8

Using the Control Panel

.................................... ...........................

.............

.................................. ..............

1-1

2-1

3-1

Control Panel Features.....................................................3-2

DocuPrint N24, N32, and N40 User Guide ❖ TOC 1

The Display............................. ...... ....... ...... ....... ...... .........3- 3

Menu Options...................................................................3-4

Chapter 4

Chapter 5

Paper Loading and Orientation

.................................. .

Selecting Paper.................................................................4-2

Storing Paper....................................................................4-5

Loading Paper.................... ...... .........................................4- 6

Using Trays 1, 2, and 3 (if installed).................................. 4-7

Using Trays 4 and 5 in the 2,500 Sheet Feeder............... 4-11

Using the 50 Sheet Bypass Feeder..................................4-14

Using the 100 Envelope Feeder...................................... 4-19

Automatic Tray Switching.............................................4-20

Paper Size/Type Mismatch..............................................4-21

Duplex (Two-Sided) Printing.........................................4-22

Print Orientation and Control Panel Settings................... 4-23

Clearing Jams and Jam Recovery

................................

Paper Jams........................................................................ 5-2

What Causes a Paper Jam? .............................................. 5-2

Clearing Paper Jams......................................................... 5-2

Clearing Area A (No Duplex Module)................................ 5-7

4-1

5-1

Clearing Area A (With Duplex Module).............................5-9

Clearing Area B..............................................................5-12

Clearing Area C.............................................................. 5-12

Clearing Area D .............................................................5-13

Clearing Tray 5............................................................... 5-14

Clearing the Duplex Module........................................... 5-15

Chapter 6

Replacing Your Toner Cartridge

Replacing the Toner Cartridge ........................................6-2

Standard Configuration.................................................... 6-3

Duplex Configuration....................................................... 6-6

About the Maintenance Kit.............................................6-9

TOC 2 ❖ DocuPrint N24, N32, and N4 0 User Guide

.................................

6-1

Chapter 7

Troubleshooting

.............................................................

Diagnostic Message Display............................................7-2

Printer Operation Problems.............................................7-3

7-1

Chapter 8

Appendix A

References

...................................... .................... ..............

Further References...........................................................8-2

CE Declaration

...................................... ..........................

8-1

A-1

DocuPrint N24, N32, and N40 User Guide ❖ TOC 3

TOC 4 ❖ DocuPrint N24, N32, and N40 User Guide

Getting Started

Introduction ......................................... ........................... 1-2

User Documentation Road Map .................................... 1-3

Hardcopy User Documentation in the Box ...................... 1-3

Your N40 CD Which Comes in the Box ........................... 1-4

How Much of This Book Must I Read? .................. ........ 1-6

Printer Components ............................................... ........ 1-7

Installing Your Printer .................. ............. ............. ........ 1-9

Printing a Configuration Sheet ................................... 1-11

Chapter1

Chapter 1: Getting Started ❖ 1-1

Introduction

This guide is for use with the Xerox DocuPrint N24, N32, and N40 family of printers.

Because most of the printer’s features and functionality are shared by all three, this guide uses the generic name DocuPrint N40 when referring to these printers. And it refers to all features not found on the base printer as options.

It identifies two different configurations for the DocuPrint N40:

• The tabletop configur ation.

• The console configuration (sitting on top of the optional 2,500 Sheet Feeder).

Samples of each configuration are shown later in this chapter; however, the figures throughout this guide may show either configuration when illustrating a feature or procedure.

1-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

User Documentati on Road Map

User

Documentation

Road Map

Hardcopy User

Documentation

in the Box

There is user documentation provided to you for the N40 printer in several different places. This section will serve as an initial roadmap to that documentation.

Y o u have r eceived the follow ing pi eces of do cumentatio n:

1. An N24, N32, and N40 Quick Installation Guide (QIG) which shows you how to get the printer up and running.

2. This N24, N32, and N40 User Guide (UG) which provides you with the basic information needed to use your printer. (More detailed N40 user information is contained in your System Administrator Guide [SAG] on your N40 CD.)

3. The N24, N32, and N40 Quick Network Install Guide (QNIG) which briefly shows you how to connect your printer to a network in your specific environment. (More detailed Network/Environment information is contained in the Technical Information Guide [TIG] on your N40 CD.)

Chapter 1: Getting Started ❖ 1-3

User Documentation Road Map

Your N40 CD Which

Comes in the Box

This CD contains the following pieces of information:

1. The N24, N32, and N40 User Guide (UG)

2. The N24, N32, and N40 Quick Network Install Guide (QNIG)

3. The N24, N32, and N40 System Administrator Guide (SAG)

4. The 2,000 Sheet Finisher documentation

5. A procedure to upgrade your printer software.

The System Administrator Guide on this CD contains the following information should you require it:

1. The N24, N32, and N40 Quick Install Guide in Chapter 1

2. Installation instructions for N40 options in Appendix C

3. Installation instructions for the Toner Cartridge and the Maintenance Kit in Appendix B.

This document also contains a considerable amount of more detailed N40 user information.

1-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

User Documentati on Road Map

The documents on the N40 CD are provided as PDF files with hyperlink capabilities which allow you to e asily jump to and access different areas of the document. In addition, after you access the page or pages of information which you are looking for, you can then only print out the page(s) you need rather than print out the entire chapter or the manual. If you do not have a PDF reader on your system, you can also install one from this CD.

N40 printer drivers are also contained on the N40 product CD. The majority of Driver User Documentation is provided via the HELP files included with your drivers.

In addition to the N40 product CD, you are also provided with an N40 Printer Management Software CD. This CD contains various pieces of Xerox-provided Client Software as well as documentation for this software.

The N40 Product and Printer Management Software CDs are both provided with a CD Installation Booklet, packaged in the CD jewel case. You can also refer to the Read Me files on the CDs for more information.

Since these CDs provide so much important N40 information, please ensure that you save them and keep them in a safe place.

Chapter 1: Getting Started ❖ 1-5

How Much of Thi s Book Must I Read?

How Much of

This Book Must I

Read?

Use this book as a reference for:

• Getting St arted (Chapter 1: Getting Star ted )

• Information about CentreWare and installing printer drivers (Chapter 2: Printer Management Software and Drivers)

• Instructions on using the Control Panel (Chapter 3: Using the Control Panel

• Paper specifications, loading paper, and duplex printing (Chapter 4: Paper Loading and Orientation)

• Clearing Jams(Chapter 5 : Clearing Jams and Jam Recover y)

• Replacing Your Toner Cartridge (Chapter 6: Replacing Your Toner Cartridge)

• Troubleshooting printi ng problems, if they occur (Chapter 7: Troubleshooting)

• Further References (Chapter 8: References)

)

1-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Printer Components

Printer

Components

Front View

Face-up Output Bin

Door A

50 Sheet Bypass Feeder

Door B

Face-down Output Bin

Power switch

Control Panel

Front cover

Paper Tray 1

Paper Tray 2

Rear View

Power receptacle

Hand grips

Controller Board with host/ network interface ports.

Connectors for optional 2,500 Sheet Feeder, 10-bin Mailbox/Collator, Finisher and Duplex Module

The major components of the DocuPrint N40 are indicated in Figure 1.1 below.

Figure 1.1 Base printer components

Chapter 1: Getting Started ❖ 1-7

Printer Components

Front View

10-bin Mailbox/Collator

Face-up Output Bin

Duplex Module

100 Envelope Feeder

2,500 Sheet Feeder with Paper Trays 3, 4, and 5

Figure 1.2 Console configuration with options

Figure 1.3 Customer replaceable components

Front View, Covers Open

Fuser

Toner Cartridge

Bias Transfer Roll (BTR)

Feedrolls

1-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

Installing Your Printer

Installing Your

Printer

There are other documents which will help you install your printer. The purpose of this section is simply to guide you to those documents (and sections of documents). The following documentation is available for installation assistance:

• The DocuPrint N40 System Administrator Guide (on the N40 product CD)

— Chapter 1 shows how to initially install the

DocuPrint N40.

— Appendix B shows how to install the Do cuPrint N40

Toner Cartridge and Maintenance Kit.

— Appendix C shows how to install (and remove) the

2,500 Sheet Feeder, Duplex Module, 10-bin Mailbox/Collator, 100 Envelope Feeder, Hard Disk Drive, XNIC Network Interfaces, and memory SIMMs.

• The 2,500 Sheet Feeder, Duplex Module, 10-bin Mailbox/Collator and 100 Envelope Feeder have installation instructions in their boxes.

• The DocuPrint N40 itself comes with a Quick Installation Guide which guides you on your initial installation of the printer.

• The DocuPrint N40 Quick Network Install Guide provides guidance as to how to connect to the network within your specific environment.

Chapter 1: Getting Started ❖ 1-9

Installing Your Printer

• Chapter 2 of this guide provides some direction on

how to install your DocuPrint N40 drivers and CentreWare software.

• More detailed information about installation can also be found in your CentreWare DP U s ers Manual, contained on the Printer Management Software CD that comes with your DocuPrint N40.

Please remember to save and stor e a ll your pa ckin g mate rials in a dry place so that you can retrieve these materials in the future should you be required to transport your DocuPrint N40 or its options.

1-10 ❖ DocuPrint N24, N32, and N40 User Guide

Printing a Configurat ion Sheet

Printing a

Configuration

Sheet

A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet.

The following operator sequence from the DocuPrint N40 Control Panel will cause a Configuration Sheet to be printed:

1. Press

Menus Test Menu

on the Display.

2. Press

Test Menu Config Sheet

on the Display.

3. Press

Menu Up

Item Up

Enter

printed.

. The Configuration Sheet will be

Menu Down

Item Down

until you see:

Chapter 1: Ge tting Started ❖ 1-11

Printing a Configurati on Sheet

1-12 ❖ DocuPrint N24, N32, and N40 User Guide

Printer Management Software and Drivers

Using CentreWare DP with the DocuPrint N40 ............ 2-2

DocuPrint N40 PCL Emulation Printer Drivers .............. 2-4

DocuPrint N40 PostScript Printer Drivers ..................... 2-5

Driver Features .... ........................................................... 2-6

Installing CentreWare DP and Drivers .......................... 2-8

Configuring Your Drivers ................................................ 2-8

Chapter2

Chapter 2: Printer Management Software and Drivers ❖ 2-1

Using CentreWare DP with the DocuPrint N40

Using

CentreWare DP

with the

DocuPrint N40

Xerox CentreWare DP is e asy-to-use printer management software for Xerox printers. Through the ease of point-and-click navigation, you can install, connect, and configure the DocuPrint N40 on a network quickly and easily.

CentreWare DP provide s network administrators with simplified setup procedures and effortless management of networked Xerox DocuPrint N40 printers.

Table 2.1 lists CentreWare DP key features and bene fits. For more specific information about CentreWare DP use and operation, see “The CentreWare DP User Guide.”

Table 2.1 CentreWare DP key features and benefits

Feature Benefit

Setup Wizard Provides a step-by-step guide to get your

printer quickly up and running on the network.

Advanced Setup Provides a tool to service multiple file servers

and queues.

Instant Status Allows you to select a printer from the

Printer List to see what that printer is doing at any given time.

Remote Configuration and Management

Printer Upgrades Allows you to upgrade your printer from

2-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

Allows you to do most configura tio n and monitoring tasks from your workstation.

your workstation.

Using CentreWare DP with the DocuPrint N40

CentreWare Sun O S/Sol aris Servic es ar e also avail able to allow you to set up queues and also contain your N40 drivers for Sun OS/Solaris.

All the CentreWare software and documentation is on your Printer Management Software CD.

Chapter 2: Printer Management Software and Drivers ❖ 2-3

DocuPrint N40 PCL Emul ation Print er Drivers

DocuPrint N40 PCL Emulation

Printer Drivers

The base DocuPrint N40 supports the PCL printer drivers listed in Table 2.2. To take full advantage of all the printer's features when printing PCL jobs, install the appropriate DocuPrint N32 PCL emulation printer driver(s).

Table 2.2 DocuPrint N40 PCL Emulation printer drivers

Environment Printer Driver

Windows Windows 3.1x/ Windows 95

Windows NT 3.5.1 Windows NT 4.0

2-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

DocuPrint N40 PostScript Printer Drivers

DocuPrint N40

PostScript

Printer Drivers

The PostScript option supports the PostScript drivers listed in Table 2.3. To take full advantage of all the printer's features when printing PostScript jobs, install the appropriate DocuPrint N40 printer drivers(s).

Table 2.3 DocuPrint N40 PostScript printer drivers

Environment Printer Driver

Windows Windows 3.1/ Windows 95

Windows NT 3.5.1 Windows NT 4.0

IBM OS/2 OS/2 Ver. 2.1

OS/2 WARP

Macintosh System 6.x

System 7.x

UNIX Sun Solaris 2.4, 2.5, 2.5.1, 2.6

Sun OS 4.14 IBM AIX 4.1.x, 4.2.x HP-UX 9.x, 10.x

Chapter 2: Printer Management Software and Drivers ❖ 2-5

Driver Features

DocuPrint N40 drivers will support the following sta ndard features:

• Input tray/Output bin selection

• Duplex selection

• Paper size, orientation and media

• Number of copies

•Collating

Table 2.4 on page 2-7 lists a general overview of features supported by the DocuPrint N40 drivers. Actual driver capabilities can be determined by invoking specific drivers.

Uni Drivers are universal drivers while custom devices are Xerox custom drivers.

2-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Table 2.4 DocuPrint N40 driver features

Driver Features

Driver

Image

Quality

Cover

Sheets

Secure

Printing

Edge-to

-Edge

N-Up

Water-

Mark

Fit-to-

size

PCL

Windows 3.1x (Custom)YYYYNNN Windows 95 (Custom) YYYYNNN Windows NT 3.5.1 (Uni)NNNNNNN Windows NT 4.0 (Uni) Y N N N Y N N

Windows 3.1x (Custom)YYYYYYY Windows 95 (Custom) YYYYYYY Windows NT 3.5.1 (Uni)YNNNNNN Windows NT 4.0 (Custom)YYYYYNY

MAC PS OS/2 PS

NNNNNNN NNNNNNN

UNIX PS

Sun Solaris 2.4, 2.5, 2.5.1,

NNNNNNN

2.6 Sun OS 4.14 NNNNNNN IBM AIX 4.1,x, 4.2.x NNNNNNN HP-UX 9.x, 10.x NNNNNNN

Page policy

Xerox custom drivers are recommended for use with the DocuPrint N40 since they will generally support the most DocuPrint N40 features.

Chapter 2: Printer Management Software and Drivers ❖ 2-7

Installing CentreW are DP and Drive rs

Installing

CentreWare DP

and Drivers

Configuring Your

Drivers

Inside the cover of the DocuPrint N40 CDs, which come with your printer, are booklets which give you instructions on how to load both your DocuPrint N40 drivers and your DocuPrint N40 CentreWare software (depending on your software environment).

In addition, your System Administrator also has the capability to download drivers directly to your workstation.

When you initially use any of your drivers, make sure to properly configure your driver by setting the correct DocuPrint N40 options displayed under the “PRINTER CONFIGURATION” tab in the drivers. You can determine which DocuPrint N40 options you have by printing a Configuration Sheet.

2-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

Using the Control Panel

Control Panel Features ..................................... ............. . 3-2

The Display .................................. ....... ...... ....... ...... ....... . 3-3

Menu Options ............................................ ............. ........ 3-4

Chapter3

Chapter 3 : Using t he Cont rol Panel ❖ 3-1

Control Panel Features

Control Panel

Features

Figure 3.1 DocuPrint N40 Control Panel

The DocuPrint N40 Control Panel serves two purposes:

1. It displays information about the status of the printer (or the job in process).

2. It provides the means for changing printer settings and printer defaults to contr ol how the DocuPrint N40 operates.

As shown in Figure 3.1, your printer’s Control Panel will either have icons and text, or icons only.

North America Control Panel

(Latin American machines will

have translated version)

Indicator lights

Two-line by 16-character display

Control keys (8)

3-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

European Control Panel

Control Panel Features

The Display

The Control Panel's display performs two functions.

1. It informs you of printer status conditions, such as when toner is low , when a paper tray is e mpty , w hen a job is in process, and so on. For example, when you turn on the printer, you see the following message on the display:

Ready

This message appears whenever the printer is online and ready to accept print jobs. The display will also show:

Processing Waiting

2. It presents a hierarchy of menu options and settings to configure and control the printer.

For example, when you press

Down

on the display:

Menus

Item

, you will see the following two-line message

when processing data.

when waiting for more data.

Menu Up

(such as

Job Menu

)

See Chapter 3 of the DocuPrint N40 Systems Administrator Guide for information on the Menu system hierarchy.

Chapter 3 : Using t he Cont rol Panel ❖ 3-3

Menu Options

Figure 3.2 on page 3-5 depicts a “Menu Map” for the DocuPrint N40. This map shows which variables are controlled by the DocuPrint N40 menus.

Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator G uide.

In addition, Chapter 3 of the System Admini strator G uide lists all the operations associated with the DocuPrint N40 Control Panel keys and lists the specific key processes which need to be executed to set any of these DocuPrint N40 variables.

3-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

Figure 3.2 DocuPrint N40 Menu Map

Menu Options

Job Menu

Password Menu

Tray Menu

PCL Menu

PostScript Menu

System Menu

Parallel Menu

Serial Menu

Ethernet Menu

Token Ring Menu

Novell Menu

Test Menu

Reset Menu

Cancel Job Form Feed

No Jobs

Enter Password

All Jobs Job n

Envelope Size

Font Number

Pitch Point Size

Form Length Symbol Set Line Terminat.

MBF Size MBF Ty pe Tray 1 Type Tray 2 Type Tray 3 Type Tray 4 Type Tray 5 Type

3 3 3

Tray Sequence

Print Errors Binary PS

Print Delete

Paper Size Paper Type Page Policy Page Timeout Copies Orientation

Duplex Draft Mode Edge-to-Edge Output Timeout Output Offset Output Dest Power Saver

Port Enable Port Timeout Parallel PDL Bidirectional

Port Enable Port Timeout

Serial PDL Handshake Baud Rate

Defaults

Novell Enable LPR Enable LPR Banner LPR PDL DLC/LLC Enable

Novell Enable LPR Enable LPR Banner

Novell PDL Novell Mode Frame Type Polling Interval PServer Name Primary Server NDS Tree NDS Context

Config Sheet Demo Page PCL Font List PS Font List Test Print Disk Directory

Hex Mode Restart Printer

LPR PDL DLC/LLC Enable DLC PDL NetBEUI Enab l e NetBEUI PDL AppSocket Enable

AppSocket PDL TTal k Enable HTTP Enable IP Address Res. IP Address Subnet Mask Default Gateway Port Timeout Source Routing Speed LAA

Language Factory Defaults Network Defaults Demo Mode Delete Jobs Init Disk

DLC PDL NetBEUI Enable NetBEUI PDL AppSocket Enabl AppSocket PDL ETalk Enable HTTP Enable IP Address Res. IP Address Subnet Mask Default Gateway Port Timeout

Speed

Appears only when the Hard Disk Drive is installed.

Either Pitch or Point Size appears (but not both), depending upon the type of font currently in effect.

Appears only when the 2,500 Sheet Feeder is installed.

Appears only when the Duplex Module is installed.

Appears only when the Token Ring Card is installed.

Appears only when the 10/100 Ethernet Card is installed.

Chapter 3 : Using t he Cont rol Panel ❖ 3-5

Menu Options

3-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Paper Loading and Orientation

Selecting Paper .......... ....................................... .............. 4-2

Storing Paper .................... ............................................. . 4-5

Loading Paper ................... ...... ............. ............. ............. . 4-6

Using Trays 1, 2, and 3 (if installed) ................................ 4-7

Using Trays 4 and 5 in the 2,500 Sheet Feeder ............. 4-11

Using the 50 Sheet Bypass Feeder ................................ 4-14

Using the 100 Envelope Feeder .................................... 4-19

Automatic Tray Switching ..... ...................................... 4-20

Paper Size/Type Mismatch ............................................ 4-21

Duplex (Two-Sided) Printing ................................. ...... 4-22

Print Orientation and Control Panel Settings ................. 4-23

Chapter4

Chapter 4: Paper Load ing and Orientation ❖ 4-1

Selecting Paper

This chapter will help you understand what kinds of paper you can use with the DocuPrint N40 and also how to properly position paper in the different paper input trays so as to accomplish what you want with the DocuPrint N40.

Table 4.1 on page 4-4 lists the size paper, envelopes, and other print media you can use with all DocuPrint N40 input and output bins.

The DocuPrint N40 supports paper weights as follows:

• 17-28 lbs. (64-105 g/m

• 17-57 lbs. (64-190 g/m

) via paper trays

) A6 via the 50 Sheet Bypass

Feeder

• 17-24 lbs. (64-90 g/m

• The optional 2,500 Sheet Feeder supports 18-24 lbs. (68-90 g/m

)

) with duplex

Using sizes other than those listed in Table 4.1, or paper not recommended for laser printers, may result in paper jams and print quality problems. The following media are unacceptable for use in the DocuPrint N40:

• Excessively thick or thin paper

• Paper that has already been printed on (preprinted letterhead is allowed)

• Wrinkled, torn, or bent paper

• Moist or wet paper

• Curled paper

• Paper with an electrostatic charge

• Glued paper

4-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

Selecting Paper

• Paper with special coating

• Paper unable to withstand a temperature of 150º C (302º F)

• Thermal paper

• Carbon paper

• Paper with paper fasteners, ribbons, tape, etc. attached

• Heavily textured paper

• Label stock with exposed backing sheets

Chapter 4: Paper Load ing and Orientation ❖ 4-3

Selecting Paper

Table 4.1 Acceptable media sizes and capacities for all DocuPrint N40 media trays

Input Output

Media Size

297x420 mm

210x297 mm

148x210 mm

105x148 mm

Statement

Executive

Letter

Folio

Legal

Ledger

Envelopes

COM-10 Monarch DL C5

5.5x8.5” 140x216 mm

7.25x10.5” 184x267 mm

8.5x11” 216x279 mm

8.5x13” 216x330 mm

8.5x14” 216x356 mm

11x17” 279x432 mm

4.125x9.5” 105x241mm

3.87x7.5” 98x191mm

4.33x8.66” 110x220 mm

6.38x9.01” 162x229 mm

Tray 1

Tray 2 Tray 3

Tray 4 Tray 5

50 Sheet

Bypass Feeder

100

Envelope

Feeder

Face-

down

Bin

Face-

Bin

10-bin

Mailbox/

Collator

••••••

•••• •••

•••••

•••

•••••

•••• •••

••••••

•

Transparencies

210x297 mm

8.5x11” 216x279mm

Letter

Labels

210x297 mm

8.5x11” 216x279mm

Letter

Capacity

Maximum capacity using 20 lb. (80 g/m2) stock.

•

500 500/tray 1000/tray 50 100 500 200 100/bin

Tray 2 Tray 2

For acceptable media sizes for use with the Duplex Module, see Table 4.2 on page 4-22.

4-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

•

Storing Paper

The DocuPrint N40’s print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options.

• Store the paper on a flat surface, in a relatively low humidity environment.

• Avoid storing paper in such a way as to cause wrinkling, bending, curling, etc.

• Do not unwrap pape r until y ou are rea dy to use it, and rewrap any paper you are not using.

• Do not expose paper to direct sunlight or high humidity.

Chapter 4: Paper Load ing and Orientation ❖ 4-5

Loading Paper

The DocuPrint N40 accepts paper from the following input trays:

• Trays 1 (500 sheets) and 2 (500 sheets) in the printer (see page 4-7)

• Tray 3 (500 sheets), the top tray in the optional 2,500 Sheet Feeder (also see page 4-7)

• Trays 4 (1,000 sheets), the lower left tray, and 5 (1,000 sheets), the lower right tray, in the optional 2,500 Sheet Feeder (see page 4-11)

• The 50 Sheet Bypass Feeder in the printer (see page 4-14)

• The optional 100 Envelope Feeder (see page 4-19)

• Do not attempt to load paper during printing into a tray that is currently in use.

• Do not overfill the trays.

• Use only the media specified in Table 4.1 on page 4-4 and avoid using the media listed on page 4-2.

The multiple trays of the DocuPrint N40 enable you to dedicate specific trays to specific si zes and types of paper. For example, if you have applications that require printing on letterhead, you can dedicate one of the printer’s trays to that paper stock.

4-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Loading Paper

Using Trays 1, 2, and

3 (if installed)

Pull out the tray (Tray 1 is shown above)

until it stops.

Trays 1 and 2 in the printer, and Tray 3 in the optional 2,500 Sheet Feeder, hold up to 500 sheets of 20 lb. (80 g/m Paper” (page 4-2) for acceptable paper sizes and weights.

) paper each. Refer to the section “Selecting

Prepare a stack of paper, making sure the

tops of the sheets are aligned.

Gently lift up the width guide and slide it

all the way until it stops. If you are replacing paper of the same

size, skip to Step 5 on page 4-8.

Press down the gray handle and slide the

side guide all the way until it stops.

Chapter 4: Paper Load ing and Orientation ❖ 4-7

Loading Paper

Place the paper in the tray, between the

guides (see Figure 4.1 on page 4-9 and Figure 4.2 on page 4-10 for orientation).

Do not stack paper above the indicated mark.

Align the edges of the paper stack.

Adjust the side guide to the paper length.

Adjust the width guide to the paper

width.

Make sure the guide is l ocked firmly in the guide hole on the bottom of the tray, and that both the side and width guides are set correctly for the size of paper you are using.

4-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

Top View

Duplex printing

Simplex printing

Loading Paper

If changing paper size, you may want to

insert the correct paper size label in the paper size slot on the front of the tray.

Push the tray all the way back into the

printer until it latches.

Figure 4.1 Trays 1/2/3 paper orientation (long edge feed)

Load the following paper sizes with the long edge on the left (leading into the printer):

Letter Statement Executive A4 A5

Chapter 4: Paper Load ing and Orientation ❖ 4-9

Loading Paper

Top View

Duplex printing

Simplex printing

Load the following paper sizes with the short edge on the left (leading into the printer):

Legal Folio Ledger A3

The paper in this

illustration looks like letter or A4 size paper, but it is not. The graphic is only a generic representation of the paper sizes listed above.

Figure 4.2 Trays 1/2/3 paper orientation (short edge feed)

4-10 ❖ DocuPrint N24, N32, and N40 User Guide

Loading Paper

Using Trays 4 and 5

in the

2,500 Sheet Feeder

Pull out the tray until it stops.

Trays 4 and 5 in the optional 2,500 Sheet Feeder hold up to 1,000 sheets of 20 lb. (80 g/m Letter and Executive size only). The following procedure uses Tray 4 as an example, but can be used for Tray 5 as well.

Prepare a stack of paper, making sure the

tops of the sheets are aligned.

) paper each (in A4,

Chapter 4: Paper Lo ading and Or ientation ❖ 4-11

Loading Paper

Place paper in the tray, against the left

side (refer to Figure 4.3 on page 4-13 for orientation). Slide back the stop.

Do not stack paper above the indicated mark.

Push the tray back in.

4-12 ❖ DocuPrint N24, N32, and N40 User Guide

Top View Tray 4

Duplex printing

Simplex printing

Load the following sizes with the long edge on the left (leading into the printer):

Letter Executive A4

Loading Paper

Figure 4.3 Trays 4 and 5 paper orientation

Top View Tray 5

Duplex printing

Simplex printing

Load the following sizes with the long edge on the left (leading into the printer):

Letter Executive A4

Chapter 4: Paper Lo ading and Or ientation ❖ 4-13

Loading Paper

Using the 50 Sheet

Bypass Feeder

If necessary , pull out the extension tray to

fit the length of paper to be used.

The DocuPrint N40’s 50 Sheet Bypass Feeder holds up to 50 sheets of 20 lb (80 g/m “Selecting Paper” (page 4-2) for acceptable media sizes and weights.

) paper. Refer to the section

Place the paper along the r ight side of the

Bypass Feeder (refer to Figure 4.4 on page 4-16 and Figure 4.5 on page 4-17 for paper orientation, and Figur e 4.6 on page 4-18 for envelope orientation).

4-14 ❖ DocuPrint N24, N32, and N40 User Guide

Loading Paper

Push the paper guide to sligh tly touc h the

paper stack (to ensure contact with the paper sensor).

Push the paper as far as it can go into the

printer.

When finished printing from the Bypass

Feeder, remove any remaining paper from the tray and push bac k the extension tray (if necessary), as paper will be fed from the Bypass Feeder if it is selected in the tray sequence.

Chapter 4: Paper Lo ading and Or ientation ❖ 4-15

Loading Paper

Top View

Simplex printing

Duplex printing

Load the following pape r sizes with the long edge leading into the printer:

Letter Statement Executive A4 A5

Figure 4.4 50 Sheet Bypass Feeder paper orientation

(long edge feed)

4-16 ❖ DocuPrint N24, N32, and N40 User Guide

Top View

Simplex printing

Duplex printing

Load the following pape r sizes with the short edge leading into the printer:

Legal Folio Ledger A3 A6

Loading Paper

Figure 4.5 50 Sheet Bypass Feeder paper orientation

(short edge feed)

Chapter 4: Paper Lo ading and Or ientation ❖ 4-17

Loading Paper

Figure 4.6 50 Sheet Bypass Feeder envelope orientation

Top View

Envelope

DL Envelope

C5 Envelope

Some PostScript applications require that the envelopes be loaded with the return address corner on the

right side of the stack and leading as the envelopes go into the printer. Test your application for proper orientation.

4-18 ❖ DocuPrint N24, N32, and N40 User Guide

Loading Paper

Using the

100 Envelope Feeder

Prepare a stack of envelopes, making

sure all flaps are closed and the envelopes are not stuck together.

The 100 Envelope Feeder is an optional paper handling device available for the DocuPrint N40. Refer to Table 4.1 on page 4-4 for acceptable envelope sizes.

Lift the envelope stopper and insert the

stack with the flap-side up and the long edges leading into the printer.

Slide the side guide so that it lightly

touches the edges of the envelope stack.

To avoid paper jams, do not stack envelopes above the paper limit mark, and do not attempt to add envelopes while printing.

Chapter 4: Paper Lo ading and Or ientation ❖ 4-19

Automatic Tray Switching

Automatic Tray

Switching

Automatic tray switching, available for both PCL and PostScript jobs, enables you to group two or more input trays together into one logical tray, and in a specific order in which the trays will be searched to satisfy an input request. Tray switching is useful for:

• Increasing paper capacity. When the current paper tray runs out of paper, the

printer automatically switches to the next tray in the sequence, provided the paper si ze and type in the next tray is the same size and type as that in the current tray.

• Searching for the correct paper size and type. If the paper size and type specified in your software

application does not match the size paper loaded in the current paper tray, the printer automatically searches the next tray in the sequence for a paper size and type that matches.

• Loading paper in one tray while printing from another tray (filling an empty tray while printing).

Tray switching is made possible via the Tray Sequence item in the Control Panel’s Tray Menu. It enables grouping of Trays 1 and 2 in the printer, the 50 Sheet Bypass Feeder, and Trays 3, 4, and 5 in the 2,500 Sheet Feeder (if installed) into a variety of sequence combinations. Tray switching can also be turned off.

The 50 Sheet Bypass Feeder is referred to as the MBF (for Multiple Bypass Feeder) in the Contro l Panel’s Tray Sequence settings.

4-20 ❖ DocuPrint N24, N32, and N40 User Guide

Automatic Tray Switching

Paper Size/Type

Mismatch

Paper size/type mismatch occurs when the requested size is not available in the printer. This can be caused by running out of paper in a tray that is configured for the requested paper, or by requesting a paper that is not configured in the printer. The printer goes off-line under paper mismatch conditions. It automatically returns on-line and continues printing after the paper mismatch condition is resolved.

If a tray is configured for the reque sted paper, but the tray is out of paper, the display prompts you to load the requested paper (size and type) in the appropriate tray. After the tray is loaded, printing continues.

If the request is for paper that is not configured in the printer, you are prompted to load the requested paper in the first tray of the Tray Sequence setting.

If you do not want to load paper in the first tray of the Tray Sequence setting, two options are available:

• One of the trays may be load ed with the requ ested s ize paper and reconfigured via the Tray Menu to match the requested paper type.

Value Up

• scroll through all the trays, displaying the size and type paper in each tray. If one of these alternate papers is acceptable, pressing continue on the new paper. Trays are searched in the order specified in the Tray Sequence setting.

Value Down

Enter

may be pressed to

will cause printing to

Chapter 4: Paper Lo ading and Or ientation ❖ 4-21

Duplex (Two-Sided) Printing

Duplex

(Two-Sided)

Printing

Once the optional Duplex Module i s insta lled and Duplex printing is enabled in the Control Panel, you can print two-sided (duplex) jobs. Duplex printing can also be enabled from your printer driver.

Use only the size paper listed in Table 4.2 for two-sided jobs. Do not use envelopes, card stock, transparencies, or label paper for duplex jobs.

Table 4.2 Paper sizes that can be used with the

Duplex Module

Paper Size Weight

(297 x 420 mm)

(210 x 297 mm)

(148 x 210 mm)

A5 Statement Executive Letter Folio Legal Ledger

(5.5 x 8.5” / 140 x 216 mm)

(7.25 x 10.5” / 216 x 279 mm)

(8.5 x 11” / 216 x 279 mm)

(8.5 x 13” / 216 x 330 mm)

(8.5 x 14” / 216 x 356 mm)

(11 x 17” / 279 x 432 mm)

17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2) 17 lb. (64 g/m2) to 24 lb. (90 g/m2)

Refer to Figure 4.1 on page 4-9 and Figure 4.4 on page 4-16 for the proper orientation of drilled paper and letterhead when printing duplex.

4-22 ❖ DocuPrint N24, N32, and N40 User Guide

Duplex (Two-Sided) Printing

Print Orientation and

Control Panel

Settings

Figure 4.7 Duplex binding orientation and Control Panel menu settings

To ensure that duplex jobs print in the proper orientation, set the Duplex option (in the System Menu) to the appropriate setting (see Figure 4.7). The Duplex settings for both PC L an d PostScript are as follows:

Duplex = Off Duplex = Short Edge, or Duplex = Long Edge

Portrait Orientation: Set Duplex to

Landscape Orientation: Set Duplex to

Long Edge.

Portrait Orientation: Set Duplex to

Landscape Orientation: Set Duplex to

Chapter 4: Paper Lo ading and Or ientation ❖ 4-23

Short Edge.

Duplex (Two-Sided) Printing

4-24 ❖ DocuPrint N24, N32, and N40 User Guide

Clearing Jams and Jam Recovery

Paper Jams ........................ .............................................. 5-2

What Causes a Paper Jam? ............................................ 5-2

Clearing Paper Jams ....................................................... 5-2

Clearing Area A (No Duplex Module) .............................. 5-7

Clearing Area A (With Duplex Module) ........................... 5-9

Clearing Area B ............................................................ 5-12

Clearing Area C ............................................................ 5-12

Clearing Area D ........................................................... 5-13

Clearing Tray 5 ............................................................. 5-14

Clearing the Duplex Module ......................................... 5-15

Chapter5

Chapter 5 : Clearing Jams and Jam Recovery ❖ 5-1

Paper Jams

What Causes a Paper

Jam?

Clearing Paper Jams

Y our DocuPr int N40 printer has been desig ned to provid e reliable, trouble-free operation. However, you may experience an occasional paper jam.

When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed.

After the paper jam has been cleared, the printer will resume operation to complete the print job. The pages in the print engine will be repri nted when the j am is cle ared and printing resumes.

Paper jams occur most often when:

• The paper stock does not meet specification. See

Chapter 4: Paper Loading and Orientation.

• The paper stock is in poor condition.

• The printer needs cleaning.

• Printer parts are worn and need to be replaced.

Table 5.1 lists the types of paper jams that may occur. If you see a Control Panel message that indicates a paper jam, find the message in the left-hand column and perform the accompanying steps to clear the paper jam.

Be careful not to touch any of the components inside the printer when removing jammed paper. They may be very hot.

5-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

Table 5.1 Paper jam messages

Message Description/Corrective Action

Paper Jams

Clear Area A Clear Env/Bypass

Clear Area A Reset Tray 1

Clear Area B Reset Tray 2

Clear Area C Reset Tray 4

Clear Area A,B Reset Tray 2

A paper jam has occurred in Area A. ACTION: Cl ear the Envelope Feeder or the Bypass Feeder. Then reseat Tray 1.

A paper jam has occurred in Area A. Use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (No Duplex Module)”

• Then reseat Tray 1.

A paper jam has occurred in Area B. Use the procedure:

“Clearing Area B”

• Then reseat Tray 2.

A paper jam has occurred in Area C. Use the procedure Then reseat Tray 4.

A paper jam has occurred in Areas A and B. Use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• Then use the procedu re

reseat Tray 2.

(page 5-12).

“Clearing Area C”

“Clearing Area B”

(page 5-7) (page 5-7).

(page 5-12) to clear Area C.

(page 5-7)

(page 5-9).

(page 5-12) to clear Area B. Then

Table 5.1 Page 1 of 4

Chapter 5 : Clearing Jams and Jam Recovery ❖ 5-3

Paper Jams

Table 5.1 Paper jam messages

(continued)

Message Description/Corrective Action

Clear Area C Reset Tray 5

Clear Area A,B Reset Tray 3

Clear Area A,B,C Reset Tray 4

A paper jam has occurred in Area C. Use the procedure Then reseat Tray 5.

A paper jam has occurred in Areas A and B. Use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• Then use the procedu re

reseat Tray 3. A paper jam has occurred in Areas A, B, and C.

Use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• Then use the procedu re Then use the procedu re Then reset Tray 4.

“Clearing Area C”

“Clearing Area B”

“Clearing Area B” “Clearing Area C”

(page 5-12) to clear Area C.

(page 5-7)

(page 5-9).

(page 5-12) to clear Area B. Then

(page 5-7)

(page 5-9). (page 5-12) to clear Area B. (page 5-12) to clear Area C.

Clear Area A,B,C Reset Tray 5

5-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

A paper jam has occurred in Areas A, B, and C. Use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• Then use the procedu re Then use the procedu re Then reset Tray 5.

“Clearing Area B” “Clearing Area C”

(page 5-7).

(page 5-9). (page 5-12) to clear Area B. (page 5-12) to clear Area C.

Table 5.1 Page 2 of 4

Paper Jams

Table 5.1 Paper jam messages

(continued)

Message Description/Corrective Action

Paper Jam Clear Area A

Paper Jam Clear Area A,B

Paper Jam Clear Area A,B,C

Paper Jam Clear Area B

A paper jam has occurred in Area A. Use one of the following procedures:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• A paper jam has occurred in Areas A and B.

First use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• Then use the procedu re

A paper jam has occurred in Areas A, B, and C. First use one of the following procedures to clear Area A:

“Clearing Area A (No Duplex Module)”

•

“Clearing Area A (With Duplex Module)”

• Then use the procedu re Then use the procedu re

A paper jam has occurred in Area B. Use the procedure

“Clearing Area B”

“Clearing Area B” “Clearing Area C”

“Clearing Area B”

(page 5-7).

(page 5-9).

(page 5-7).

(page 5-9). (page 5-12) to clear Area B.

(page 5-7).

(page 5-9). (page 5-12) to clear Area B. (page 5-12) to clear Area C.

(page 5-12).

Paper Jam Clear Area B,C

Paper Jam Clear Area C

A paper jam has occurred in Areas B and C. First use the procedure Then use the procedu re

A paper jam has occurred in Area C (2,500 Sheet Feeder). Use the procedure

“Clearing Area B”

“Clearing Area C”

Chapter 5 : Clearing Jams and Jam Recovery ❖ 5-5

(page 5-12) to clear Area B.

(page 5-12) to clear Area C.

(page 5-12).

Table 5.1 Page 3 of 4

Paper Jams

Table 5.1 Paper jam messages

(continued)

Message Description/Corrective Action

Paper Jam Clear Area D

Paper Jam Clear Duplx

A paper jam has occurred in Area D (Mailbox/Collator). Use the procedure

A paper jam has occurred in the Duplex Module. Use the procedure

“Clearing Area D”

“Clearing the Duplex Module”

(page 5-13).

(page 5-15).

Unit

Paper Jam Clear Env Fe eder

Paper Jam Clear Tray 5

The printer cannot feed from the Envelope Feeder. ACTION: Open the Envelope Feeder and remove any jammed envelopes.

A paper jam has occurred in Tray 5 (2,500 Sheet Feeder). ACTION: Open Tray 5 and remove jammed paper. Refer to the section

“Clearing Paper Jams” 5”

(page 5-14).

(page 5-2) and the procedure

“Clearing Tray

Table 5.1 Page 4 of 4

5-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Paper Jams

Clearing Area A (No

Duplex Module)

Remove the Face-up Bin by lifting it up

and out.

Follow the procedure below to clear a paper jam from Area A when the Control Panel display reads

Area A

Module installed.

and the printer does not have the Duplex

Open Door A.

Clear

Remove any jammed paper.

If the leading edge of the paper is already in the Face-down Bin, gently pull out the paper until it is completely removed.

Chapter 5 : Clearing Jams and Jam Recovery ❖ 5-7

Paper Jams

If the paper is jammed in the Fuser area, remove it carefully without touching the Fuser. If it becomes difficult to pull out the paper, locate the green knob— at the same time, press it in and turn it until the paper is adequately out and easy to pull.

Never touch the Fuser area (where a label indicating high temperature is located).

If the paper jammed in Area A is below the Fuser , remove it by gently pulling it away from the printer.

5-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

Close Door A, then reattach the Face-up

Bin.

If the Control Panel message indicates an Area B jam , continue to the section “Clearing Area B” (page 5-12).

Paper Jams

Clearing Area A (With

Duplex Module)

Remove any paper from the F ace-up Tray,

then open the Duplex Module.

Follow the procedure below to clear a paper jam from Area A when the Control Panel display reads

Area A

printer.

and there is a Duplex Module installed on the

Open Door A.

Clear

Chapter 5 : Clearing Jams and Jam Recovery ❖ 5-9

Paper Jams

Remove any jammed paper:

If the leading edge of the paper is already in the Face-down Bin, gently pull out the paper until it is completely removed.

5-10 ❖ DocuPrint N24, N32, and N40 User Guide

Never touch the hea ter area (where a label indicating high temperature is located).

If the paper jammed in Area A is below the Fuser, remove it by pulling it away from the printer.

Close Door A, then close the Duplex

Module.

If the Control Panel message indicates an Area B jam , continue to the section “Clearing Area B” (page 5-12).

Paper Jams

Chapter 5: Clearing Jams and Jam Recovery ❖ 5-11

Paper Jams

Clearing Area B

Clearing Area C

Follow the procedure below to clear a paper jam from Area B of the printer when the Control Panel display

Clear Area B

reads

Open Door B and remove any jammed

paper.

Close Door B by pressing it in the middle.

Follow the procedure below to clear a paper jam from Area C of the 2,500 Sheet Feeder when the Control Panel display reads

Clear Area C

For easier access to Do or B, you can fold up the 50 Sheet Bypass Feeder (shown at left) or pull out the Envelope Feeder (if installed).

If the Control Panel message indicates an Area C jam, continue to the section “Clearing Area C” below.

5-12 ❖ DocuPrint N24, N32, and N40 User Guide

Open Door C and remove any jammed

paper.

Close Door C by pressing it in th e middle.

Paper Jams

Clearing Area D

Open Door D.

Follow the procedure below to clear a paper jam from Area D (Mailbox/Collator) when the Control Panel display reads

Clear Area D

Remove any jammed paper.

Close Door D.

Chapter 5: Clearing Jams and Jam Recovery ❖ 5-13

Paper Jams

Clearing Tray 5

Open Door C and remove any jammed

paper. Then close Door C.

Follow the procedure below to clear a paper jam from Tray 5 of the 2,500 Sheet Feeder when the Control Panel display reads

Reset Tray 5

Open and remove Tray 3 by lifting the

tray from the front. Carefully pull out a ny jammed paper. Reseat the paper, then replace and close Tray 3.

Open Trays 4 and 5. Carefully remove

any jammed paper. Reseat the paper in the trays.

5-14 ❖ DocuPrint N24, N32, and N40 User Guide

Lift the Tray 5 transport and carefully

remove any jammed paper, then close T ra ys 4 and 5.

Paper Jams

Clearing the Duplex

Module

Open the Duplex Module.

Follow the procedure below to cl ear a pape r ja m from the Duplex Module when the Control Panel display reads

Clear Duplx Unit

Open the inside cover of the Duplex

Module.

Remove any jammed paper in the

direction of the arrow.

Close the inside cover of the Duplex

Module, then close the Duplex Module.

Chapter 5: Clearing Jams and Jam Recovery ❖ 5-15

Paper Jams

5-16 ❖ DocuPrint N24, N32, and N40 User Guide

Replacing Your Toner Cartridge

Replacing the Toner Cartridge ...................................... 6-2

Standard Configuration .................................................. 6-3

Duplex Configuration ..................................................... 6-6

About the Maintenance Kit ........................................... 6-9

Chapter6

Chapter 6: Replacing Your Tone r Cartridge ❖ 6-1

Replacing the Toner Cartri dge

Replacing the

Toner Cartridge

This section describes how to replace the DocuPrint N40 Toner Cartridge in both a standard configuration printer and a printer with a Duplex Module attached.

• Do not expose the Toner Cartridge to direct sunlight or artificial light for more than 15 minutes. Overexposure will permanently damage the photosensitive imaging drum.

• Do not open the drum shutter or touch the green imaging drum surface.

• Be sure to shake the Toner Cartridge as directed to distribute the toner inside the cartridge. Print quality may be degraded if the toner is not evenly distributed. If the toner has not been properly freed by shaking the cartridge, you may hear a noise when powering on the printer, and the Toner Cartridge may be damaged.

• Never touch the Fuser area inside the printer (where a label indicates high temperature).

If your printer does not have a Duplex Module instal led, go to the section “Standard Configuration” (page 6-3).

If your printer has the Duplex Module installed, go to the section “Duplex Configuration” (page 6-6).

Instructions for replacing the Toner Cartridge are also available on a label on the back of the left front cover of the printer and in the Toner Cartridge box.

6-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

Replacing the Toner Cartridge

Open Door A.

Standard

Configuration

Follow this procedure to repla ce the Toner Cartridge on a standard configuration printer.

Open the front cover (which is spring

loaded; you must hold it open or else it will shut).

Chapter 6: Replacing Your Tone r Cartridge ❖ 6-3

Replacing the Toner Cartri dge

Remove the T oner Cartridge b y lifting the

amber handle and gently pulling it out. Wrap the used Toner Cartridge in its

original packing and return it as per directions in the packaging.

Hold the Toner Cartridge horizontally

and gently shake it 5 to 6 times to evenly distribute the toner inside.

Remove the new T oner Cartridge from its

package and pull out the pr otective paper sheet from the drum shutter.

Hold the amber handle with one hand

and gently push the Toner Cartridge all the way into the printer.

6-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

Do not touch any parts inside the printer. Make sure the cartridge is firmly seated in the printer.

Replacing the Toner Cartridge

Gently pull the sealing tape straight out

in the direction of the arrow.

If the tape is pulled out at an angle, it may break.

Close the front cover and Door A.

When closing Door A, follow the instruction label on the door for the correct location at which to push the door closed.

Chapter 6: Replacing Your Tone r Cartridge ❖ 6-5

Replacing the Toner Cartri dge

Duplex Configuration

Open the Duplex Module by pulling on

its latch.

Follow this procedure to repla ce the Toner Cartridge on a printer with the Duplex Module installed.

Open Door A.

Open the front cover .

The printer’s front cover is spring loaded and will not stay open. You must hold it open or else it will shut.

6-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Remove the T oner Cartridge by lifting the

amber handle and gently pulling it out. Wrap the used Toner Cartridge in its

original packing and return it as per directions on the packaging.

Replacing the Toner Cartridge

Remove the new Toner Cartridge from its

package and pull out the pr otective paper sheet from the drum shutter.

Hold the amber handle with one hand

and gently push the Toner Cartridge all the way into the printer.

Do not touch any parts inside the printer. Make sure the cartridge is firmly seated in the printer.

Hold the Toner Cartridge horizontally

and gently shake it 5 to 6 times to evenly distribute the toner inside.

Gently pull the sealing tape straight out

in the direction of the arrow.

If the tape is pulled out at an angle, it may break.

Chapter 6: Replacing Your Tone r Cartridge ❖ 6-7

Replacing the Toner Cartri dge

Close the front cover and Door A.

When closing Door A, do not use the latch on the cover. Instead, follow the instruction label on the cover for the correct location at which to push the cover closed .

Close the Duplex Module.

6-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

About the Maintenance Kit

About the

Maintenance Kit

The DocuPrint N40 also has a Maintenance Kit which is customer installable. This kit should be installed after every 300,000 impressions. You will be told by a message on the Display when to install this kit. Instructions for installing this kit are in Appendix B of the DocuPrint N40 System Administrator Guide.

The Maintenance Kit is comprised of three items:

• Fuser Cartridge

• Bias Transfer Roll (BTR)

• 15 feedrolls (three for each paper input tray) The Fuser Cartridge, feedrolls and BTR have expected

useful lives of 300,000 impressio ns. Although printi ng can continue, to ensure optimum print quality you should order and replace these parts as soon as possible.

Chapter 6: Replacing Your Tone r Cartridge ❖ 6-9

About t he Maintenance Ki t

6-10 ❖ DocuPrint N24, N32, and N40 User Guide

Troubleshooting

Diagnostic Message Display .................................. ........ 7-2

Printer Operation Problems ........................................... 7-3

Chapter7

Chapter 7: Troubleshooti ng ❖ 7-1

Diagnostic Message Display

Diagnostic

Message Display

Chapter 6 of the DocuPrint N40 System Administrator Guide contains the entire set of messages which can appear on the DocuPrint N4 0 Control Panel displa y . Many of these messages are diagnostic messages which appear when there is a problem with the DocuPrint N40.

Chapter 6 of the DocuPrint N40 System Administrator Guide also contains a discussion of Print Quality symptoms and possible corrective actions.

If you have a problem with your DocuPrint N40 printer, and you cannot solve the problem using the actions suggested in Table 7.1 on page 7-3 of this guide, consult Chapter 6 of the DocuPrint N40 System Administrator Guide.

7-2 ❖ DocuPrint N24, N32, and N40 End User Guide

Printer Operation Problems

Printer

Operation

Consult Table 7.1 for correct ive actions when the printer will not print or when the printed output is not what you expect.

Problems

Table 7.1 Printer operation problems

Problem Action

The printer will not print at all, or a file sent from the client/server will not print.

1. Check with your network administrator to see that the pr inter is power ed up, connected to the network, and that the network is operational.

2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc.

3. If the port (parallel or network) the print er is connecte d to i s disable d, e nable it. Check the Configuration Sheet fo r the po rt you are using to see if the Port Enable item in the appropriate Interface Menu is set to On. If it is set to set it to On and try again.

4. If the printer has printed recently, do the following:

- Attempt to print a Configuration Sheet. If it does not print, contact your dealer or Xerox.

- If the Configuration Sheet prints, check to see that the printer is configured properly.

- If the printer is configured properly, check the Configuration Sheet to confirm that the correct emulation is On.

- If the correct emulation is On and the printer continues not to print, contact your dealer or Xerox.

Off

Table 7.1 Page 1 of 3

Chapter 7: Troubleshooti ng ❖ 7-3

Printer Operation Proble ms

Table 7.1 Printer operation problems

(continued )

Problem Action

A printed page does not look like it should.

The requested font for the job doe s not print.

1. Make certain that the software application you are using to create your print job is configured properly. Refer to your software documentation.

2. Make sure the correct driver is being used.

3. Send a file containing PCL or PostScript commands to the printer.

- If your page prints as it should, your printer and interface are functioning properly.

- If your information prints correctly, but doesn't look right, you may have:

- An error in your command sequence/operator.

- A missing downloaded font.

- A mismatched printer option against your host formatting.

- Command errors may be identified by looking at your input file. You can determine which fonts a r e in th e sys tem b y printin g a P CL or PS Fon t List . You can verify your data setup by printing a Configuration Sheet and checking your printer setup.

Print a PCL Font List, or PostScrip t Font List if the job is PostScript.

• If fonts print on the Font List, your print job may need correcting.

• If fonts do not print on the Font List, reload the fonts and print another PCL or PostScript Font List.

7-4 ❖ DocuPrint N24, N32, and N40 End User Guide

Table 7.1 Page 2 of 3

Printer Operation Problems

Table 7.1 Printer operation problems

(continued )

Problem Action

PostScript commands are printed instead of the PostScript job.

A PostScript or PCL job fails to print.

1. Make certain that the software app licatio n you are using to create your job is configured properly. Refer to your software documentation.

2. The job sent to the printer might have included an incorrect header, and therefore not have indicated that a PostScript job was being sent.

- Check your software to make sure the PostScript header file is being sent to the printer.

3. Set the Print Errors item in the PostScript Menu to On and resend the job.

- If an error page prints, there is a problem in the PostScript coding . Correc t the coding problem and resend the job.

- If the job still does not print and an error page was not printed, the job may require additional memory.

1. Check th at PostScript is installed; also check that you are using a DocuPrint N32 PostScript printer driver.

2. For a PostScript job, set the Print Erro rs item in the PostScri pt Menu to On and resend the job.

- If an error page prints, there is a problem in the PostScript coding . Correc t the coding problem and resend the job.

- If the job still does not print and an error page was not printed, the job may require additional memory.

3. For a PCL job, do the following:

- Check the output for PCL errors.

- If there is a problem in the PCL coding, correct the coding problem and resend the job.

- If there is no error message, resend the job.

- If the job still does not print, the job may require additional memory.

Table 7.1 Page 3 of 3

Chapter 7: Troubleshooti ng ❖ 7-5

Printer Operation Proble ms

7-6 ❖ DocuPrint N24, N32, and N40 End User Guide

References

Chapter8

Chapter 8: References ❖ 8-1

Further References

Further

References

If you need further information over and above what is contained in this Guide, please consult the areas indicated in the following references:

• Maintenance of the DocuPrint N40

Chapter 1 and Appendix B of the DocuPrint N40 System Administrator Guide

• Special DocuPrint N40 Features and Options

Chapter 1 of the DocuPrint N40 System Administrator Guide

• Memory Considerations

Chapter 1 of the DocuPrint N40 System Administrator Guide

• Extended Paper Handling Capabilities

Chapter 2 of the DocuPrint N40 System Administrator Guide

• Use of the DocuPrint N40 Optional Hard Disk Drive and Flash SIMMs

Chapter 5 of the DocuPrint N40 System Administrator Guide

• DocuPrint N40 Ordering Information

Appendix A of the DocuPrint N40 System Administrato r Guide

• D ocuPrint N40 Resident Fonts

Appendix D of the DocuPrint N40 System Administrato r Guide

8-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

Further Re ference s

• Printer Specifications

Appendix E of the DocuPrint N40 System Administrato r Guide

• D ocuPrint N40 Unique Printer Commands

Appendix F of the DocuPrint N40 System Administrato r Guide

• D ocuPrint N40 Environmental Specifics including Safety

Appendix G of the DocuPrint N40 System Administrato r Guide

• More Detailed Network/Environment Technical Information

The DocuPrint N40 Technical Information G u ide (on the N40 CD)

• DocuPrint N40 Support Information

The DocuPrint N40 Support Brochure or your warranty booklet

• Network Installation I nformation

The DocuPrint N40 Quick Network Installation Guide

• DocuPrint N40 CentreWare Information

The DocuPrint N40 CentreWare DP Users Guide (on the Printer Management Software CD)

DocuPrint N40 System Administrator Guide

•

(on the

N40 CD)

Translated Versions of the Docu Print N40 User

•

Documentation

(on the N40 CD)

Chapter 8: References ❖ 8-3

Further References

8-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

CE Declaration

This Appendix contains the “CE De clar atio n” whi ch only applies to European Countries.

Appendix A

Appendix A: C E Declarat ion ❖ A-1

CE Declaration

A-2 ❖ DocuPrint N24, N 32, and N40 Us er Guide

CE Declaration

Appendix A: C E Declarat ion ❖ A-3

CE Declaration

A-4 ❖ DocuPrint N24, N 32, and N40 Us er Guide

IndexIX

Numerics

100 Envelope Feeder

Capacity Envelope orientation Envelope sizes supported Loading envelopes Location on printer

10-bin Mailbox/Collator

Bin capacity Location on printer Paper sizes supported

2,500 Sheet Feeder

Location on printer

50 Sheet Bypass Feeder

Capacity Loading Location on printer Paper orientation Paper sizes supported

4-4

4-14

4-4

4-18

4-16

4-19 1-8

1-8

1-7

A3 size paper

Dimensions Supported trays/bins

A4 size paper

Dimensions Supported trays/bins

4-4

4-18

4-4

4-18

A5 size paper

Dimensions Supported trays/bins

A6 size paper

Dimensions Supported trays/bins

4-4

Bias Transfer Roll (BTR)

Also see Maintenance Kit Location in printer

Bins

Face-down Bin

See Face-down Bin

Face-up Bin

See Face-up Bin

Mailbox

See 10-bin Mailbox/

Collator

1-8

C5 size envelopes

Dimensions Supported trays/bins

CentreWare DP

Description Features

Com10 size envelopes

2-2

4-4

Index ❖ IX-1

Dimensions Supported trays/bins

Control Panel

Display

Description Location on printer

Indicator lights

Location on printer

Keys

Location on printer

Controller Board

Location on printer

4-4

3-2

3-3

DL size envelopes

Dimensions Supported trays/bins

DocuPrint N32

Components Drivers

See Drivers Family of printers Maintenance

Also see Maintenance Kit Troubleshooting

See Troubleshooting

Door A

Location on printer

Door B

Location on printer

Drivers

PCL emulation

Description

Features PostScript

Description

Features Usage

Setting duplex printing

Duplex Module

Also see Duplex printing Location on printer

Duplex printing

Also see Duplex Module Control Panel settings Long edge feed

2-6

4-4

1-7

2-4

2-5

1-2

1-7

1-8

1-7

1-8

4-4

3-2 3-2 3-2

4-23

4-22

Landscape orientation Portrait orientation

Paper orientation

50 Sheet Bypass Feeder Trays 1,2 and 3

Trays 4 and 5 Paper sizes supported Short edge feed

Landscape orientation

Portrait orientation

4-13

4-23

4-9, 4-10

4-22

4-23

4-16, 4-17

4-23

Envelopes

Duplex printing Loading in 100 Envelope Feeder Loading in 50 Sheet Bypass Feeder Orientation Sizes supported

Executive size paper

Dimensions Supported trays/bins

4-22

4-18, 4-19

4-4

Face-down Bin

Capacity Location on printer Paper sizes supported

Face-up Bin

Capacity Location on printer Paper sizes supported

Feedrolls

Also see Maintenance Kit Location in printer

Folio size paper

Dimensions Supported trays/bins

Front cover

Location on printer

Fuser/Fuser Cartridge

Also see Maintenance Kit Location in printer

4-4

1-7

4-4

1-7, 1-8

4-4

1-8

4-4

1-7

1-8

Hand grips

Location on printer

1-7

4-19

4-14

IX-2 ❖ DocuPrin t N24, N32, and N40 User Guid e

Labels

Sizes supported Supported Trays/Bins

Ledger size paper

Dimensions Supported trays/bins

Legal size paper

Dimensions Supported trays/bins

Letter size paper

Dimensions Supported trays/bins

4-4

Maintenance Kit

Bias Transfer Roll Description Feedrolls Fuser Cartridge

Monarch size envelopes

Dimensions Supported trays/bins

6-9

4-4

6-9

Output bins

Face-down Bin

See Face-down Bin

Face-up Bin

See Face-up Bin

Mailbox

See 10-bin Mailbox/Collator

Paper

Jam removal

See Paper jams

Jams

See Paper jams

Orientation

4-6 4-7

4-7 4-7 4-11 4-11

to to to

to to

4-19 4-10

4-10 4-10

4-13 4-13

50 Sheet Bypass Feeder Tray 1 Tray 2 Tray 3 Tray 4 Tray 5

4-4

4-14

4-18

50 Sheet Bypass Feeder

Tray 1

4-9 4-9 4-9 4-13 4-13

4-4 4-4 4-4 4-4 4-4

5-2 5-2

to to

2-4

2-5

4-10 4-10 4-10

4-4

5-15

5-12

5-12 5-13

5-14

4-2

4-4

Tray 2

Tray 3

Tray 4

Tray 5 Selecting for use Sizes supported

Storing Unacceptable for use Weights supporte d

Paper jams

Causes Clearing

Control Panel messages

Paper trays

See Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

PCL emulation

Drivers

PostScript

Drivers

Power receptacle

Location on printer

Power switch

Location on printer

Printer drivers

See Drivers

10-bin Mailbox/Collator

50 Sheet Bypass Feeder

Face-down Bin

Face-up Bin

Tray 1

Tray 2

Tray 3

Tray 4

Tray 5

4-5

5-2

From Area A (with Duplex Module)

5-11

From Area A (without Duplex Modu le)

5-9

From Area B

From Area C

From Area D

From Duplex Module

From Tray 5

Description

4-2

1-7

4-2

5-15

5-3

4-16

4-4

4-18

5-9

5-7

Index ❖ IX-3

Statement size paper

Dimensions Supported trays/bins

4-4

Toner

Also see Toner Cartridge

Toner Cartridge

Location in printer Recycling Replacing

With Duplex Module Without Duplex Module

Transparencies

Sizes supported Supported Trays/Bins

Tray 1

Capacity Loading Location on printer Paper orientation Paper sizes supported

Tray 2

Capacity Loading Location on printer Paper orientation Paper sizes supported

Tray 3

Capacity Loading Location on printer Paper orientation Paper sizes supported

Tray 4

Capacity Loading Location on printer Paper orientation Paper sizes supported

Tray 5

Capacity Loading Location on printer Paper orientation Paper sizes supported

6-4, 6-6

6-2

4-4

4-7

4-4

4-7

4-4

4-7

4-4

4-11

4-4

4-11

6-8

4-4

4-10

4-13

4-9

4-13

1-8

1-7

1-8

4-4

6-6

4-10

6-3

6-8

6-5

Tray Sequence

Also see Tray switching

Tray switching

Also see Tra y Seque nce Description Paper size/type mismatch

Troubleshooting

Paper jams Printer operation problems

4-20

5-2

4-21

5-15

4-21

7-3

7-5

IX-4 ❖ DocuPrin t N24, N32, and N40 User Guid e

Xerox N32, N40, N24 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User Guide

Table of Contents i

Getting Started

Introduction

User Documentati on Road Map

How Much of Thi s Book Must I Read?

Printer Components

Installing Your Printer

Printing a Configurat ion Sheet

Printer Management Software and Drivers

Using CentreWare DP with the DocuPrint N40

DocuPrint N40 PCL Emul ation Print er Drivers

DocuPrint N40 PostScript Printer Drivers

Driver Features

Installing CentreW are DP and Drive rs

Using the Control Panel

Control Panel Features

The Display

Menu Options

Paper Loading and Orientation

Selecting Paper

Storing Paper

Loading Paper

Automatic Tray Switching

Duplex (Two-Sided) Printing

Paper Jams

Clearing Paper Jams

Clearing Area B

Clearing Area C

Clearing Area D

Clearing Tray 5

Replacing Your Toner Cartridge

Replacing the Toner Cartri dge

Duplex Configuration

Troubleshooting

Diagnostic Message Display

Printer Operation Problems

References

Further References

CE Declaration

IndexIX

Numerics