Xerox N32, N40, N24 User Manual
The Xerox
DocuPrint N24, N32, and
N40 Network Laser
Printers
User Guide
Version 1.8
Copyright © 1998, 1999, Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation, material
generated from the software p rograms w hich are displayed on the s creen
such as styles, templates, icons, screen displays, looks, etc.
XEROX®, The Document Company®, the stylized X, DocuPrint, and
N24, N32, and N40 are trademarks of Xerox Corporation or its
subsidiaries.
Adobe® and PostScript® are trademarks of Adobe Systems
Incorporated.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company.
IBM is a trademark of International Business Machines Corporation.
Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are
trademarks of Microsoft Corpor a tion. U nive r s is a tra dem ar k of L inotyp e
AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation.
Centronics is a trademark of Centronics Corporation. Macintosh and
TrueType are trademarks of Apple Compu t er, Incorporated. OnPage is a
trademark of COMPUTER:ap plications , In c. A ll othe r pro duc t na me s are
trademarks/tradenames of their respective owners.
PCL, PCL5e, and PCL6 are trademarks of Hewlett-Packard Company.
This printer contains an emulation of the Hewlett-Packard PCL
command language, recogniz es HP PCL comma nds, and proces ses these
commands in a manner comparable with Hewlett-Packard LaserJet
printer products.
This product includes an implementation of LZW licensed under U.S.
Patent 4.558.302.
Notice
Specifications described in this publi cation are subject to change withou t
notice. Use of some features may be limited by your hardware or
software configuration. Contact your dealer, Xerox, or Xerox Limited for
details.
Table of Contents i
Chapter 1
Chapter 2
Chapter 3
Getting Started
Introduction ....................................................... ............... 1-2
User Documentation Road Map......................................1-3
Hardcopy User Documentation in the Box........................1-3
Your N40 CD Which Comes in the Box.............................1-4
How Much of This Book Must I Read?............................1-6
Printer Components.........................................................1-7
Installing Your Printer......................................................1-9
Printing a Configuration Sheet .....................................1-11
Printer Management Software and Drivers
Using CentreWare DP with the DocuPrint N40.............. 2-2
DocuPrint N40 PCL Emulation Printer Drivers................2-4
DocuPrint N40 PostScript Printer Drivers .......................2-5
Driver Features.................................................................2-6
Installing CentreWare DP and Drivers ............................2-8
Configuring Your Drivers.................................................. 2-8
Using the Control Panel
.................................... ...........................
.............
.................................. ..............
1-1
2-1
3-1
Control Panel Features.....................................................3-2
DocuPrint N24, N32, and N40 User Guide ❖ TOC 1
The Display............................. ...... ....... ...... ....... ...... .........3- 3
Menu Options...................................................................3-4
Chapter 4
Chapter 5
Paper Loading and Orientation
.................................. .
Selecting Paper.................................................................4-2
Storing Paper....................................................................4-5
Loading Paper.................... ...... .........................................4- 6
Using Trays 1, 2, and 3 (if installed).................................. 4-7
Using Trays 4 and 5 in the 2,500 Sheet Feeder............... 4-11
Using the 50 Sheet Bypass Feeder..................................4-14
Using the 100 Envelope Feeder...................................... 4-19
Automatic Tray Switching.............................................4-20
Paper Size/Type Mismatch..............................................4-21
Duplex (Two-Sided) Printing.........................................4-22
Print Orientation and Control Panel Settings................... 4-23
Clearing Jams and Jam Recovery
................................
Paper Jams........................................................................ 5-2
What Causes a Paper Jam? .............................................. 5-2
Clearing Paper Jams......................................................... 5-2
Clearing Area A (No Duplex Module)................................ 5-7
4-1
5-1
Clearing Area A (With Duplex Module).............................5-9
Clearing Area B..............................................................5-12
Clearing Area C.............................................................. 5-12
Clearing Area D .............................................................5-13
Clearing Tray 5............................................................... 5-14
Clearing the Duplex Module........................................... 5-15
Chapter 6
Replacing Your Toner Cartridge
Replacing the Toner Cartridge ........................................6-2
Standard Configuration.................................................... 6-3
Duplex Configuration....................................................... 6-6
About the Maintenance Kit.............................................6-9
TOC 2 ❖ DocuPrint N24, N32, and N4 0 User Guide
.................................
6-1
Chapter 7
Troubleshooting
.............................................................
Diagnostic Message Display............................................7-2
Printer Operation Problems.............................................7-3
7-1
Chapter 8
Appendix A
References
...................................... .................... ..............
Further References...........................................................8-2
CE Declaration
...................................... ..........................
8-1
A-1
DocuPrint N24, N32, and N40 User Guide ❖ TOC 3
TOC 4 ❖ DocuPrint N24, N32, and N40 User Guide
Getting Started
Introduction ......................................... ........................... 1-2
User Documentation Road Map .................................... 1-3
Hardcopy User Documentation in the Box ...................... 1-3
Your N40 CD Which Comes in the Box ........................... 1-4
How Much of This Book Must I Read? .................. ........ 1-6
Printer Components ............................................... ........ 1-7
Installing Your Printer .................. ............. ............. ........ 1-9
Printing a Configuration Sheet ................................... 1-11
Chapter1
Chapter 1: Getting Started ❖ 1-1
Introduction
Introduction
This guide is for use with the Xerox DocuPrint N24, N32,
and N40 family of printers.
Because most of the printer’s features and functionality
are shared by all three, this guide uses the generic name
DocuPrint N40 when referring to these printers. And it
refers to all features not found on the base printer as
options.
It identifies two different configurations for the DocuPrint
N40:
• The tabletop configur ation.
• The console configuration (sitting on top of the
optional 2,500 Sheet Feeder).
Samples of each configuration are shown later in this
chapter; however, the figures throughout this guide may
show either configuration when illustrating a feature or
procedure.
1-2 ❖ DocuPr int N24, N32, an d N40 User Guid e
User Documentati on Road Map
User
Documentation
Road Map
Hardcopy User
Documentation
in the Box
There is user documentation provided to you for the N40
printer in several different places. This section will serve
as an initial roadmap to that documentation.
Y o u have r eceived the follow ing pi eces of do cumentatio n:
1. An N24, N32, and N40 Quick Installation Guide
(QIG) which shows you how to get the printer up and
running.
2. This N24, N32, and N40 User Guide (UG) which
provides you with the basic information needed to use
your printer. (More detailed N40 user information is
contained in your System Administrator Guide [SAG]
on your N40 CD.)
3. The N24, N32, and N40 Quick Network Install Guide
(QNIG) which briefly shows you how to connect your
printer to a network in your specific environment.
(More detailed Network/Environment information is
contained in the Technical Information Guide [TIG]
on your N40 CD.)
Chapter 1: Getting Started ❖ 1-3
User Documentation Road Map
Your N40 CD Which
Comes in the Box
This CD contains the following pieces of information:
1. The N24, N32, and N40 User Guide (UG)
2. The N24, N32, and N40 Quick Network Install Guide
(QNIG)
3. The N24, N32, and N40 System Administrator Guide
(SAG)
4. The 2,000 Sheet Finisher documentation
5. A procedure to upgrade your printer software.
The System Administrator Guide on this CD contains the
following information should you require it:
1. The N24, N32, and N40 Quick Install Guide in
Chapter 1
2. Installation instructions for N40 options in Appendix
C
3. Installation instructions for the Toner Cartridge and
the Maintenance Kit in Appendix B.
This document also contains a considerable amount of
more detailed N40 user information.
1-4 ❖ DocuPr int N24, N32, an d N40 User Guid e
User Documentati on Road Map
The documents on the N40 CD are provided as PDF files
with hyperlink capabilities which allow you to e asily
jump to and access different areas of the document. In
addition, after you access the page or pages of
information which you are looking for, you can then only
print out the page(s) you need rather than print out the
entire chapter or the manual. If you do not have a PDF
reader on your system, you can also install one from this
CD.
N40 printer drivers are also contained on the N40 product
CD. The majority of Driver User Documentation is
provided via the HELP files included with your drivers.
In addition to the N40 product CD, you are also provided
with an N40 Printer Management Software CD. This CD
contains various pieces of Xerox-provided Client
Software as well as documentation for this software.
The N40 Product and Printer Management Software CDs
are both provided with a CD Installation Booklet,
packaged in the CD jewel case. You can also refer to the
Read Me files on the CDs for more information.
Since these CDs provide so much important N40
information, please ensure that you save them and keep
them in a safe place.
Chapter 1: Getting Started ❖ 1-5
How Much of Thi s Book Must I Read?
How Much of
This Book Must I
Read?
Use this book as a reference for:
• Getting St arted (Chapter 1: Getting Star ted )
• Information about CentreWare and installing printer
drivers (Chapter 2: Printer Management Software and
Drivers)
• Instructions on using the Control Panel
(Chapter 3: Using the Control Panel
• Paper specifications, loading paper, and duplex
printing (Chapter 4: Paper Loading and Orientation)
• Clearing Jams(Chapter 5 : Clearing Jams and
Jam Recover y)
• Replacing Your Toner Cartridge (Chapter 6: Replacing
Your Toner Cartridge)
• Troubleshooting printi ng problems, if they occur
(Chapter 7: Troubleshooting)
• Further References (Chapter 8: References)
)
1-6 ❖ DocuPr int N24, N32, an d N40 User Guid e
Printer Components
Printer
Components
Front View
1
Face-up Output Bin
2
Door A
3
50 Sheet Bypass Feeder
4
Door B
5
Face-down Output Bin
6
Power switch
7
Control Panel
8
Front cover
9
Paper Tray 1
10
Paper Tray 2
Rear View
1
Power receptacle
2
Hand grips
3
Controller Board with host/
network interface ports.
4
Connectors for optional
2,500 Sheet Feeder, 10-bin
Mailbox/Collator, Finisher
and Duplex Module
The major components of the DocuPrint N40 are
indicated in Figure 1.1 below.
Figure 1.1 Base printer components
Chapter 1: Getting Started ❖ 1-7
Printer Components
Front View
1
10-bin Mailbox/Collator
2
Face-up Output Bin
3
Duplex Module
4
100 Envelope Feeder
5
2,500 Sheet Feeder with
Paper Trays 3, 4, and 5
Figure 1.2 Console configuration with options
Figure 1.3 Customer replaceable components
Front View, Covers Open
1
Fuser
2
Toner Cartridge
3
Bias Transfer Roll (BTR)
4
Feedrolls
1-8 ❖ DocuPr int N24, N32, an d N40 User Guid e
Installing Your Printer
Installing Your
Printer
There are other documents which will help you install
your printer. The purpose of this section is simply to guide
you to those documents (and sections of documents). The
following documentation is available for installation
assistance:
• The DocuPrint N40 System Administrator Guide (on
the N40 product CD)
— Chapter 1 shows how to initially install the
DocuPrint N40.
— Appendix B shows how to install the Do cuPrint N40
Toner Cartridge and Maintenance Kit.
— Appendix C shows how to install (and remove) the
2,500 Sheet Feeder, Duplex Module, 10-bin
Mailbox/Collator, 100 Envelope Feeder, Hard Disk
Drive, XNIC Network Interfaces, and memory
SIMMs.
• The 2,500 Sheet Feeder, Duplex Module, 10-bin
Mailbox/Collator and 100 Envelope Feeder have
installation instructions in their boxes.
• The DocuPrint N40 itself comes with a Quick
Installation Guide which guides you on your initial
installation of the printer.
• The DocuPrint N40 Quick Network Install Guide
provides guidance as to how to connect to the network
within your specific environment.
Chapter 1: Getting Started ❖ 1-9
Installing Your Printer
• Chapter 2 of this guide provides some direction on
how to install your DocuPrint N40 drivers and
CentreWare software.
• More detailed information about installation can also
be found in your CentreWare DP U s ers Manual,
contained on the Printer Management Software CD
that comes with your DocuPrint N40.
Please remember to save and stor e a ll your pa ckin g mate rials
in a dry place so that you can retrieve these materials in the
future should you be required to transport your DocuPrint
N40 or its options.
1-10 ❖ DocuPrint N24, N32, and N40 User Guide
Printing a Configurat ion Sheet
Printing a
Configuration
Sheet
A very convenient way of both testing basic printer
operation and determining how your printer is configured
is to print a Configuration Sheet.
The following operator sequence from the DocuPrint N40
Control Panel will cause a Configuration Sheet to be
printed:
1. Press
Menus
Test Menu
on the Display.
2. Press
Test Menu
Config Sheet
on the Display.
3. Press
Menu Up
Item Up
Enter
printed.
. The Configuration Sheet will be
Menu Down
or
Item Down
or
until you see:
until you see:
Chapter 1: Ge tting Started ❖ 1-11
Printing a Configurati on Sheet
1-12 ❖ DocuPrint N24, N32, and N40 User Guide
Printer Management Software and Drivers
Using CentreWare DP with the DocuPrint N40 ............ 2-2
DocuPrint N40 PCL Emulation Printer Drivers .............. 2-4
DocuPrint N40 PostScript Printer Drivers ..................... 2-5
Driver Features .... ........................................................... 2-6
Installing CentreWare DP and Drivers .......................... 2-8
Configuring Your Drivers ................................................ 2-8
Chapter2
Chapter 2: Printer Management Software and Drivers ❖ 2-1
Using CentreWare DP with the DocuPrint N40
Using
CentreWare DP
with the
DocuPrint N40
Xerox CentreWare DP is e asy-to-use printer management
software for Xerox printers. Through the ease of
point-and-click navigation, you can install, connect, and
configure the DocuPrint N40 on a network quickly and
easily.
CentreWare DP provide s network administrators with
simplified setup procedures and effortless management of
networked Xerox DocuPrint N40 printers.
Table 2.1 lists CentreWare DP key features and bene fits.
For more specific information about CentreWare DP use
and operation, see “The CentreWare DP User Guide.”
Table 2.1 CentreWare DP key features and benefits
Feature Benefit
Setup Wizard Provides a step-by-step guide to get your
printer quickly up and running on the
network.
Advanced Setup Provides a tool to service multiple file servers
and queues.
Instant Status Allows you to select a printer from the
Printer List to see what that printer is doing
at any given time.
Remote Configuration
and Management
Printer Upgrades Allows you to upgrade your printer from
2-2 ❖ DocuPr int N24, N32, an d N40 User Guid e
Allows you to do most configura tio n and
monitoring tasks from your workstation.
your workstation.
Using CentreWare DP with the DocuPrint N40
CentreWare Sun O S/Sol aris Servic es ar e also avail able to
allow you to set up queues and also contain your N40
drivers for Sun OS/Solaris.
All the CentreWare software and documentation is on
your Printer Management Software CD.
Chapter 2: Printer Management Software and Drivers ❖ 2-3
DocuPrint N40 PCL Emul ation Print er Drivers
DocuPrint N40
PCL Emulation
Printer Drivers
The base DocuPrint N40 supports the PCL printer drivers
listed in Table 2.2. To take full advantage of all the
printer's features when printing PCL jobs, install the
appropriate DocuPrint N32 PCL emulation printer
driver(s).
Table 2.2 DocuPrint N40 PCL Emulation printer drivers
Environment Printer Driver
Windows Windows 3.1x/ Windows 95
Windows NT 3.5.1
Windows NT 4.0
2-4 ❖ DocuPr int N24, N32, an d N40 User Guid e
DocuPrint N40 PostScript Printer Drivers
DocuPrint N40
PostScript
Printer Drivers
The PostScript option supports the PostScript drivers
listed in Table 2.3. To take full advantage of all the
printer's features when printing PostScript jobs, install
the appropriate DocuPrint N40 printer drivers(s).
Table 2.3 DocuPrint N40 PostScript printer drivers
Environment Printer Driver
Windows Windows 3.1/ Windows 95
Windows NT 3.5.1
Windows NT 4.0
IBM OS/2 OS/2 Ver. 2.1
OS/2 WARP
Macintosh System 6.x
System 7.x
UNIX Sun Solaris 2.4, 2.5, 2.5.1, 2.6
Sun OS 4.14
IBM AIX 4.1.x, 4.2.x
HP-UX 9.x, 10.x
Chapter 2: Printer Management Software and Drivers ❖ 2-5
Driver Features
Driver Features
DocuPrint N40 drivers will support the following sta ndard
features:
• Input tray/Output bin selection
• Duplex selection
• Paper size, orientation and media
• Number of copies
•Collating
Table 2.4 on page 2-7 lists a general overview of features
supported by the DocuPrint N40 drivers. Actual driver
capabilities can be determined by invoking specific
drivers.
Uni Drivers are universal drivers while custom devices
are Xerox custom drivers.
2-6 ❖ DocuPr int N24, N32, an d N40 User Guid e
Table 2.4 DocuPrint N40 driver features
Driver Features
Driver
Image
Quality
Cover
Sheets
Secure
Printing
Edge-to
-Edge
N-Up
Water-
Mark
Fit-to-
size
1
PCL
Windows 3.1x (Custom)YYYYNNN
Windows 95 (Custom) YYYYNNN
Windows NT 3.5.1 (Uni)NNNNNNN
Windows NT 4.0 (Uni) Y N N N Y N N
PS
Windows 3.1x (Custom)YYYYYYY
Windows 95 (Custom) YYYYYYY
Windows NT 3.5.1 (Uni)YNNNNNN
Windows NT 4.0 (Custom)YYYYYNY
MAC PS
OS/2 PS
NNNNNNN
NNNNNNN
UNIX PS
Sun Solaris 2.4, 2.5, 2.5.1,
NNNNNNN
2.6
Sun OS 4.14 NNNNNNN
IBM AIX 4.1,x, 4.2.x NNNNNNN
HP-UX 9.x, 10.x NNNNNNN
1
Page policy
Xerox custom drivers are recommended for use with the
DocuPrint N40 since they will generally support the most
DocuPrint N40 features.
Chapter 2: Printer Management Software and Drivers ❖ 2-7
Installing CentreW are DP and Drive rs
Installing
CentreWare DP
and Drivers
Configuring Your
Drivers
Inside the cover of the DocuPrint N40 CDs, which come
with your printer, are booklets which give you
instructions on how to load both your DocuPrint N40
drivers and your DocuPrint N40 CentreWare software
(depending on your software environment).
In addition, your System Administrator also has the
capability to download drivers directly to your
workstation.
When you initially use any of your drivers, make sure to
properly configure your driver by setting the correct
DocuPrint N40 options displayed under the “PRINTER
CONFIGURATION” tab in the drivers. You can
determine which DocuPrint N40 options you have by
printing a Configuration Sheet.
2-8 ❖ DocuPr int N24, N32, an d N40 User Guid e
Using the Control Panel
Control Panel Features ..................................... ............. . 3-2
The Display .................................. ....... ...... ....... ...... ....... . 3-3
Menu Options ............................................ ............. ........ 3-4
Chapter3
Chapter 3 : Using t he Cont rol Panel ❖ 3-1
Control Panel Features
Control Panel
Features
Figure 3.1 DocuPrint N40 Control Panel
The DocuPrint N40 Control Panel serves two purposes:
1. It displays information about the status of the printer
(or the job in process).
2. It provides the means for changing printer settings
and printer defaults to contr ol how the DocuPrint N40
operates.
As shown in Figure 3.1, your printer’s Control Panel will
either have icons and text, or icons only.
North America Control Panel
(Latin American machines will
have translated version)
1
Indicator lights
2
Two-line by 16-character display
3
Control keys (8)
3-2 ❖ DocuPr int N24, N32, an d N40 User Guid e
European Control Panel
Control Panel Features
The Display
The Control Panel's display performs two functions.
1. It informs you of printer status conditions, such as
when toner is low , when a paper tray is e mpty , w hen a
job is in process, and so on. For example, when you
turn on the printer, you see the following message on
the display:
Ready
This message appears whenever the printer is online
and ready to accept print jobs. The display will also
show:
Processing
Waiting
2. It presents a hierarchy of menu options and settings to
configure and control the printer.
For example, when you press
Down
on the display:
Menus
Item
, you will see the following two-line message
Menu
when processing data.
when waiting for more data.
Menu Up
(such as
Job Menu
)
or
Menu
See Chapter 3 of the DocuPrint N40 Systems
Administrator Guide for information on the Menu system
hierarchy.
Chapter 3 : Using t he Cont rol Panel ❖ 3-3
Menu Options
Menu Options
Figure 3.2 on page 3-5 depicts a “Menu Map” for the
DocuPrint N40. This map shows which variables are
controlled by the DocuPrint N40 menus.
Details of all the available settings for the variables in
these menus are contained in Chapter 3 of the System
Administrator G uide.
In addition, Chapter 3 of the System Admini strator G uide
lists all the operations associated with the DocuPrint N40
Control Panel keys and lists the specific key processes
which need to be executed to set any of these DocuPrint
N40 variables.
3-4 ❖ DocuPr int N24, N32, an d N40 User Guid e
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