Xerox N32, N40, N24 User Manual

The Xerox DocuPrint N24, N32, and N40 Network Laser Printers

User Guide

Version 1.8

copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software p rograms w hich are displayed on the s creen such as styles, templates, icons, screen displays, looks, etc.

XEROX®, The Document Company®, the stylized X, DocuPrint, and N24, N32, and N40 are trademarks of Xerox Corporation or its subsidiaries.

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a trademark of International Business Machines Corporation. Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft Corpor a tion. U nive r s is a tra dem ar k of L inotyp e AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation. Centronics is a trademark of Centronics Corporation. Macintosh and TrueType are trademarks of Apple Compu t er, Incorporated. OnPage is a trademark of COMPUTER:ap plications , In c. A ll othe r pro duc t na me s are trademarks/tradenames of their respective owners.

PCL, PCL5e, and PCL6 are trademarks of Hewlett-Packard Company. This printer contains an emulation of the Hewlett-Packard PCL command language, recogniz es HP PCL comma nds, and proces ses these commands in a manner comparable with Hewlett-Packard LaserJet printer products.

This product includes an implementation of LZW licensed under U.S. Patent 4.558.302.

Notice

Specifications described in this publi cation are subject to change withou t notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer, Xerox, or Xerox Limited for details.

Table of Contents i

Chapter 1

Chapter 2

Chapter 3

Getting Started

Introduction ....................................................... ............... 1-2

User Documentation Road Map......................................1-3

Hardcopy User Documentation in the Box........................1-3

Your N40 CD Which Comes in the Box.............................1-4

How Much of This Book Must I Read?............................1-6

Printer Components.........................................................1-7

Installing Your Printer......................................................1-9

Printing a Configuration Sheet .....................................1-11

Printer Management Software and Drivers

Using CentreWare DP with the DocuPrint N40.............. 2-2

DocuPrint N40 PCL Emulation Printer Drivers................2-4

DocuPrint N40 PostScript Printer Drivers .......................2-5

Driver Features.................................................................2-6

Installing CentreWare DP and Drivers ............................2-8

Configuring Your Drivers.................................................. 2-8

Using the Control Panel

.................................... ...........................

.............

.................................. ..............

1-1

2-1

3-1

Control Panel Features.....................................................3-2

DocuPrint N24, N32, and N40 User Guide ❖ TOC 1

The Display............................. ...... ....... ...... ....... ...... .........3- 3

Menu Options...................................................................3-4

Chapter 4

Chapter 5

Paper Loading and Orientation

.................................. .

Selecting Paper.................................................................4-2

Storing Paper....................................................................4-5

Loading Paper.................... ...... .........................................4- 6

Using Trays 1, 2, and 3 (if installed).................................. 4-7

Using Trays 4 and 5 in the 2,500 Sheet Feeder............... 4-11

Using the 50 Sheet Bypass Feeder..................................4-14

Using the 100 Envelope Feeder...................................... 4-19

Automatic Tray Switching.............................................4-20

Paper Size/Type Mismatch..............................................4-21

Duplex (Two-Sided) Printing.........................................4-22

Print Orientation and Control Panel Settings................... 4-23

Clearing Jams and Jam Recovery

................................

Paper Jams........................................................................ 5-2

What Causes a Paper Jam? .............................................. 5-2

Clearing Paper Jams......................................................... 5-2

Clearing Area A (No Duplex Module)................................ 5-7

4-1

5-1

Clearing Area A (With Duplex Module).............................5-9

Clearing Area B..............................................................5-12

Clearing Area C.............................................................. 5-12

Clearing Area D .............................................................5-13

Clearing Tray 5............................................................... 5-14

Clearing the Duplex Module........................................... 5-15

Chapter 6

Replacing Your Toner Cartridge

Replacing the Toner Cartridge ........................................6-2

Standard Configuration.................................................... 6-3

Duplex Configuration....................................................... 6-6

About the Maintenance Kit.............................................6-9

TOC 2 ❖ DocuPrint N24, N32, and N4 0 User Guide

.................................

6-1

Chapter 7

Troubleshooting

.............................................................

Diagnostic Message Display............................................7-2

Printer Operation Problems.............................................7-3

7-1

Chapter 8

Appendix A

References

...................................... .................... ..............

Further References...........................................................8-2

CE Declaration

...................................... ..........................

8-1

A-1

DocuPrint N24, N32, and N40 User Guide ❖ TOC 3

TOC 4 ❖ DocuPrint N24, N32, and N40 User Guide

Getting Started

Introduction ......................................... ........................... 1-2

User Documentation Road Map .................................... 1-3

Hardcopy User Documentation in the Box ...................... 1-3

Your N40 CD Which Comes in the Box ........................... 1-4

How Much of This Book Must I Read? .................. ........ 1-6

Printer Components ............................................... ........ 1-7

Installing Your Printer .................. ............. ............. ........ 1-9

Printing a Configuration Sheet ................................... 1-11

Chapter1

Chapter 1: Getting Started ❖ 1-1

Introduction

This guide is for use with the Xerox DocuPrint N24, N32, and N40 family of printers.

Because most of the printer’s features and functionality are shared by all three, this guide uses the generic name DocuPrint N40 when referring to these printers. And it refers to all features not found on the base printer as options.

It identifies two different configurations for the DocuPrint N40:

• The tabletop configur ation.

• The console configuration (sitting on top of the optional 2,500 Sheet Feeder).

Samples of each configuration are shown later in this chapter; however, the figures throughout this guide may show either configuration when illustrating a feature or procedure.

1-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

User Documentati on Road Map

User

Documentation

Road Map

Hardcopy User

Documentation

in the Box

There is user documentation provided to you for the N40 printer in several different places. This section will serve as an initial roadmap to that documentation.

Y o u have r eceived the follow ing pi eces of do cumentatio n:

1. An N24, N32, and N40 Quick Installation Guide (QIG) which shows you how to get the printer up and running.

2. This N24, N32, and N40 User Guide (UG) which provides you with the basic information needed to use your printer. (More detailed N40 user information is contained in your System Administrator Guide [SAG] on your N40 CD.)

3. The N24, N32, and N40 Quick Network Install Guide (QNIG) which briefly shows you how to connect your printer to a network in your specific environment. (More detailed Network/Environment information is contained in the Technical Information Guide [TIG] on your N40 CD.)

Chapter 1: Getting Started ❖ 1-3

User Documentation Road Map

Your N40 CD Which

Comes in the Box

This CD contains the following pieces of information:

1. The N24, N32, and N40 User Guide (UG)

2. The N24, N32, and N40 Quick Network Install Guide (QNIG)

3. The N24, N32, and N40 System Administrator Guide (SAG)

4. The 2,000 Sheet Finisher documentation

5. A procedure to upgrade your printer software.

The System Administrator Guide on this CD contains the following information should you require it:

1. The N24, N32, and N40 Quick Install Guide in Chapter 1

2. Installation instructions for N40 options in Appendix C

3. Installation instructions for the Toner Cartridge and the Maintenance Kit in Appendix B.

This document also contains a considerable amount of more detailed N40 user information.

1-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

User Documentati on Road Map

The documents on the N40 CD are provided as PDF files with hyperlink capabilities which allow you to e asily jump to and access different areas of the document. In addition, after you access the page or pages of information which you are looking for, you can then only print out the page(s) you need rather than print out the entire chapter or the manual. If you do not have a PDF reader on your system, you can also install one from this CD.

N40 printer drivers are also contained on the N40 product CD. The majority of Driver User Documentation is provided via the HELP files included with your drivers.

In addition to the N40 product CD, you are also provided with an N40 Printer Management Software CD. This CD contains various pieces of Xerox-provided Client Software as well as documentation for this software.

The N40 Product and Printer Management Software CDs are both provided with a CD Installation Booklet, packaged in the CD jewel case. You can also refer to the Read Me files on the CDs for more information.

Since these CDs provide so much important N40 information, please ensure that you save them and keep them in a safe place.

Chapter 1: Getting Started ❖ 1-5

How Much of Thi s Book Must I Read?

How Much of

This Book Must I

Read?

Use this book as a reference for:

• Getting St arted (Chapter 1: Getting Star ted )

• Information about CentreWare and installing printer drivers (Chapter 2: Printer Management Software and Drivers)

• Instructions on using the Control Panel (Chapter 3: Using the Control Panel

• Paper specifications, loading paper, and duplex printing (Chapter 4: Paper Loading and Orientation)

• Clearing Jams(Chapter 5 : Clearing Jams and Jam Recover y)

• Replacing Your Toner Cartridge (Chapter 6: Replacing Your Toner Cartridge)

• Troubleshooting printi ng problems, if they occur (Chapter 7: Troubleshooting)

• Further References (Chapter 8: References)

)

1-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Printer Components

Printer

Components

Front View

Face-up Output Bin

Door A

50 Sheet Bypass Feeder

Door B

Face-down Output Bin

Power switch

Control Panel

Front cover

Paper Tray 1

Paper Tray 2

Rear View

Power receptacle

Hand grips

Controller Board with host/ network interface ports.

Connectors for optional 2,500 Sheet Feeder, 10-bin Mailbox/Collator, Finisher and Duplex Module

The major components of the DocuPrint N40 are indicated in Figure 1.1 below.

Figure 1.1 Base printer components

Chapter 1: Getting Started ❖ 1-7

Printer Components

Front View

10-bin Mailbox/Collator

Face-up Output Bin

Duplex Module

100 Envelope Feeder

2,500 Sheet Feeder with Paper Trays 3, 4, and 5

Figure 1.2 Console configuration with options

Figure 1.3 Customer replaceable components

Front View, Covers Open

Fuser

Toner Cartridge

Bias Transfer Roll (BTR)

Feedrolls

1-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

Installing Your Printer

Installing Your

Printer

There are other documents which will help you install your printer. The purpose of this section is simply to guide you to those documents (and sections of documents). The following documentation is available for installation assistance:

• The DocuPrint N40 System Administrator Guide (on the N40 product CD)

— Chapter 1 shows how to initially install the

DocuPrint N40.

— Appendix B shows how to install the Do cuPrint N40

Toner Cartridge and Maintenance Kit.

— Appendix C shows how to install (and remove) the

2,500 Sheet Feeder, Duplex Module, 10-bin Mailbox/Collator, 100 Envelope Feeder, Hard Disk Drive, XNIC Network Interfaces, and memory SIMMs.

• The 2,500 Sheet Feeder, Duplex Module, 10-bin Mailbox/Collator and 100 Envelope Feeder have installation instructions in their boxes.

• The DocuPrint N40 itself comes with a Quick Installation Guide which guides you on your initial installation of the printer.

• The DocuPrint N40 Quick Network Install Guide provides guidance as to how to connect to the network within your specific environment.

Chapter 1: Getting Started ❖ 1-9

Installing Your Printer

• Chapter 2 of this guide provides some direction on

how to install your DocuPrint N40 drivers and CentreWare software.

• More detailed information about installation can also be found in your CentreWare DP U s ers Manual, contained on the Printer Management Software CD that comes with your DocuPrint N40.

Please remember to save and stor e a ll your pa ckin g mate rials in a dry place so that you can retrieve these materials in the future should you be required to transport your DocuPrint N40 or its options.

1-10 ❖ DocuPrint N24, N32, and N40 User Guide

Printing a Configurat ion Sheet

Printing a

Configuration

Sheet

A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet.

The following operator sequence from the DocuPrint N40 Control Panel will cause a Configuration Sheet to be printed:

1. Press

Menus Test Menu

on the Display.

2. Press

Test Menu Config Sheet

on the Display.

3. Press

Menu Up

Item Up

Enter

printed.

. The Configuration Sheet will be

Menu Down

Item Down

until you see:

Chapter 1: Ge tting Started ❖ 1-11

Printing a Configurati on Sheet

1-12 ❖ DocuPrint N24, N32, and N40 User Guide

Printer Management Software and Drivers

Using CentreWare DP with the DocuPrint N40 ............ 2-2

DocuPrint N40 PCL Emulation Printer Drivers .............. 2-4

DocuPrint N40 PostScript Printer Drivers ..................... 2-5

Driver Features .... ........................................................... 2-6

Installing CentreWare DP and Drivers .......................... 2-8

Configuring Your Drivers ................................................ 2-8

Chapter2

Chapter 2: Printer Management Software and Drivers ❖ 2-1

Using CentreWare DP with the DocuPrint N40

Using

CentreWare DP

with the

DocuPrint N40

Xerox CentreWare DP is e asy-to-use printer management software for Xerox printers. Through the ease of point-and-click navigation, you can install, connect, and configure the DocuPrint N40 on a network quickly and easily.

CentreWare DP provide s network administrators with simplified setup procedures and effortless management of networked Xerox DocuPrint N40 printers.

Table 2.1 lists CentreWare DP key features and bene fits. For more specific information about CentreWare DP use and operation, see “The CentreWare DP User Guide.”

Table 2.1 CentreWare DP key features and benefits

Feature Benefit

Setup Wizard Provides a step-by-step guide to get your

printer quickly up and running on the network.

Advanced Setup Provides a tool to service multiple file servers

and queues.

Instant Status Allows you to select a printer from the

Printer List to see what that printer is doing at any given time.

Remote Configuration and Management

Printer Upgrades Allows you to upgrade your printer from

2-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

Allows you to do most configura tio n and monitoring tasks from your workstation.

your workstation.

Using CentreWare DP with the DocuPrint N40

CentreWare Sun O S/Sol aris Servic es ar e also avail able to allow you to set up queues and also contain your N40 drivers for Sun OS/Solaris.

All the CentreWare software and documentation is on your Printer Management Software CD.

Chapter 2: Printer Management Software and Drivers ❖ 2-3

DocuPrint N40 PCL Emul ation Print er Drivers

DocuPrint N40 PCL Emulation

Printer Drivers

The base DocuPrint N40 supports the PCL printer drivers listed in Table 2.2. To take full advantage of all the printer's features when printing PCL jobs, install the appropriate DocuPrint N32 PCL emulation printer driver(s).

Table 2.2 DocuPrint N40 PCL Emulation printer drivers

Environment Printer Driver

Windows Windows 3.1x/ Windows 95

Windows NT 3.5.1 Windows NT 4.0

2-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

DocuPrint N40 PostScript Printer Drivers

DocuPrint N40

PostScript

Printer Drivers

The PostScript option supports the PostScript drivers listed in Table 2.3. To take full advantage of all the printer's features when printing PostScript jobs, install the appropriate DocuPrint N40 printer drivers(s).

Table 2.3 DocuPrint N40 PostScript printer drivers

Environment Printer Driver

Windows Windows 3.1/ Windows 95

Windows NT 3.5.1 Windows NT 4.0

IBM OS/2 OS/2 Ver. 2.1

OS/2 WARP

Macintosh System 6.x

System 7.x

UNIX Sun Solaris 2.4, 2.5, 2.5.1, 2.6

Sun OS 4.14 IBM AIX 4.1.x, 4.2.x HP-UX 9.x, 10.x

Chapter 2: Printer Management Software and Drivers ❖ 2-5

Driver Features

DocuPrint N40 drivers will support the following sta ndard features:

• Input tray/Output bin selection

• Duplex selection

• Paper size, orientation and media

• Number of copies

•Collating

Table 2.4 on page 2-7 lists a general overview of features supported by the DocuPrint N40 drivers. Actual driver capabilities can be determined by invoking specific drivers.

Uni Drivers are universal drivers while custom devices are Xerox custom drivers.

2-6 ❖ DocuPr int N24, N32, an d N40 User Guid e

Table 2.4 DocuPrint N40 driver features

Driver Features

Driver

Image

Quality

Cover

Sheets

Secure

Printing

Edge-to

-Edge

N-Up

Water-

Mark

Fit-to-

size

PCL

Windows 3.1x (Custom)YYYYNNN Windows 95 (Custom) YYYYNNN Windows NT 3.5.1 (Uni)NNNNNNN Windows NT 4.0 (Uni) Y N N N Y N N

Windows 3.1x (Custom)YYYYYYY Windows 95 (Custom) YYYYYYY Windows NT 3.5.1 (Uni)YNNNNNN Windows NT 4.0 (Custom)YYYYYNY

MAC PS OS/2 PS

NNNNNNN NNNNNNN

UNIX PS

Sun Solaris 2.4, 2.5, 2.5.1,

NNNNNNN

2.6 Sun OS 4.14 NNNNNNN IBM AIX 4.1,x, 4.2.x NNNNNNN HP-UX 9.x, 10.x NNNNNNN

Page policy

Xerox custom drivers are recommended for use with the DocuPrint N40 since they will generally support the most DocuPrint N40 features.

Chapter 2: Printer Management Software and Drivers ❖ 2-7

Installing CentreW are DP and Drive rs

Installing

CentreWare DP

and Drivers

Configuring Your

Drivers

Inside the cover of the DocuPrint N40 CDs, which come with your printer, are booklets which give you instructions on how to load both your DocuPrint N40 drivers and your DocuPrint N40 CentreWare software (depending on your software environment).

In addition, your System Administrator also has the capability to download drivers directly to your workstation.

When you initially use any of your drivers, make sure to properly configure your driver by setting the correct DocuPrint N40 options displayed under the “PRINTER CONFIGURATION” tab in the drivers. You can determine which DocuPrint N40 options you have by printing a Configuration Sheet.

2-8 ❖ DocuPr int N24, N32, an d N40 User Guid e

Using the Control Panel

Control Panel Features ..................................... ............. . 3-2

The Display .................................. ....... ...... ....... ...... ....... . 3-3

Menu Options ............................................ ............. ........ 3-4

Chapter3

Chapter 3 : Using t he Cont rol Panel ❖ 3-1

Control Panel Features

Control Panel

Features

Figure 3.1 DocuPrint N40 Control Panel

The DocuPrint N40 Control Panel serves two purposes:

1. It displays information about the status of the printer (or the job in process).

2. It provides the means for changing printer settings and printer defaults to contr ol how the DocuPrint N40 operates.

As shown in Figure 3.1, your printer’s Control Panel will either have icons and text, or icons only.

North America Control Panel

(Latin American machines will

have translated version)

Indicator lights

Two-line by 16-character display

Control keys (8)

3-2 ❖ DocuPr int N24, N32, an d N40 User Guid e

European Control Panel

Control Panel Features

The Display

The Control Panel's display performs two functions.

1. It informs you of printer status conditions, such as when toner is low , when a paper tray is e mpty , w hen a job is in process, and so on. For example, when you turn on the printer, you see the following message on the display:

Ready

This message appears whenever the printer is online and ready to accept print jobs. The display will also show:

Processing Waiting

2. It presents a hierarchy of menu options and settings to configure and control the printer.

For example, when you press

Down

on the display:

Menus

Item

, you will see the following two-line message

when processing data.

when waiting for more data.

Menu Up

(such as

Job Menu

)

See Chapter 3 of the DocuPrint N40 Systems Administrator Guide for information on the Menu system hierarchy.

Chapter 3 : Using t he Cont rol Panel ❖ 3-3

Menu Options

Figure 3.2 on page 3-5 depicts a “Menu Map” for the DocuPrint N40. This map shows which variables are controlled by the DocuPrint N40 menus.

Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator G uide.

In addition, Chapter 3 of the System Admini strator G uide lists all the operations associated with the DocuPrint N40 Control Panel keys and lists the specific key processes which need to be executed to set any of these DocuPrint N40 variables.

3-4 ❖ DocuPr int N24, N32, an d N40 User Guid e

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