Copyright protection claimed includes all forms and matters of copyrightable
material and information now allowed by statutory or judicial law or
hereinafter granted, including without limitation, material generated from
the software programs which are displayed on the screen such as icons,
screen displays looks, etc.
XEROX®, The Document Company®, the stylized X logo, and WorkCentre M24 are
trademarks.
Changes are periodically made to this document. Changes, technical
inaccuracies, and typographic errors will be corrected in subsequent
editions.
Product names used in this guide may be trademarks or registered trademarks
Setting the Output Size Defaults 4-54
Setting Reduce/Enlarge Presets 4-55
Other Settings (Scanner) 4-56
Setting/Deleting Mailboxes 4-58
Auditron 4-59
Create/Check Accounts 4-60
Deleting/Resetting Data by Account 4-61
Enabling Auditron Mode 4-62
System Administrator Data 4-63
Delete/Reset All Account Data 4-64
Printing Meter Reports 4-65
Internet Services 4-66
Fax 4-67
xiv
USER GUIDE (TROUBLESHOOTING) 5-1
User Guide (Troubleshooting) 5-1
Paper Jam Clearance 5-2
Paper Jams at the Top Left Cover 5-3
Paper Jams at the Left Center Cover 5-4
Paper Jams at the Bottom Left Cover 5-4
Paper Jams in Trays 1 to 4 5-5
Paper Jams in Tray 5 (Bypass) 5-5
Paper Jams in the Duplex Unit 5-6
Paper Jams in the Finisher 5-6
Paper Jams on the Finisher Top Cover 5-6
Paper Jams on the Finisher Interface 5-7
Paper Jams on the Center Tray Exit 5-7
Document Jams 5-8
Document Jams on the Left Cover (Top) 5-8
Jams on Original Input Area and Document Glass 5-9
Stapler Faults 5-10
Resolving Hardware Problems 5-11
Toner Cartridge 5-11
Resolving Programming Problems 5-12
Resolving Processor Problems 5-13
Resolving Output Quality Problems Using Basic Copying,
xv
USER GUIDE (TROUBLESHOOTING) 5-1
Added Features, and Image Quality Tabs 5-16
Calling for Service 5-20
Fault Codes 5-21
xvi
Safety Notes/Regulatory
Information
WorkCentre M24
Printer/Copier
Electrical Safety
Safety Notes/Regulatory Information
The Xerox WorkCentre 24 and the recommended supplies have
been designed and tested to meet strict safety requirements.
Attention to the following notes will ensure the continued safe
operation of your printer/copier.
•Use only the power cord supplied with this equipment.
•Plug the power cord directly into a correctly grounded
electrical outlet. Do not use an extension cord. If you do not
know whether or not an outlet is grounded, consult a qualified
electrician.
•Do not use a ground adapter plug to connect this equipment to
an electrical outlet that lacks a ground connection terminal.
WARNING: You may get a severe electrical shock if the outlet
is not correctly grounded.
•Do not place the printer/copier where people may step on or
trip on the power cord. Do not place objects on the power cord.
•Do not override or disable electrical or mechanical interlocks.
•Do not obstruct the ventilation openings. These openings are
provided to prevent overheating of the machine.
WARNING: Never push objects of any kind into slots or
openings on this equipment. Making a contact with a voltage
point or shorting out a part could result in fire or electrical
shock.
iii
iii
SAFETY NOTES/REGULATORY INFORMATION
•If any of the following conditions occur, immediately switch off
the power to the machine and disconnect the power cord from
the electrical outlet. Call an authorized Xerox service
representative to correct the problem.
–The machine emits unusual noises or odors.
–The power cord is damaged or frayed.
–A wall panel circuit breaker, fuse, or other safety device
has been tripped.
–Liquid is spilled into the press.
–The machine is exposed to water.
–Any part of the machine is damaged.
Disconnect Device
The power cable is the disconnect device for this equipment. It is
attached to the back of the machine as a plug-in device. To
remove all electrical power from the machine, disconnect the
power cable from the electrical outlet.
Laser Safety
Use of controls, adjustments, or procedures other than those
specified in this documentation may result in a hazardous
exposure to laser radiation. This equipment complies with
international safety standards. With specific regard to laser
safety, the equipment complies with performance standards for
laser products set by government, national, and international
agencies as a Class 1 laser product. It does not emit hazardous
light, as the beam is totally enclosed during all phases of customer
operation and maintenance.
iv
Maintenance Safety
SAFETY NOTES/REGULATORY INFORMATION
•Do not attempt any maintenance procedure that is not
specifically described in the documentation that is supplied
with your press.
•Do not use aerosol cleaners. The use of supplies that are not
approved may cause poor performance of the press, and
could create a dangerous condition.
•Use the supplies and cleaning materials only as directed in
this manual. Keep all of these materials out of the reach of
children.
•Do not remove the covers or guards that are fastened with
screws. There are no parts behind these covers that you can
maintain or service.
Do not perform any maintenance procedures unless you have
been trained to do them by a Xerox representative, or unless a
procedure is specifically described in one of the manuals included
with your press.
Operational Safety
Your Xerox equipment and supplies were designed and tested to
meet strict safety requirements. These include safety agency
examination, approval, and compliance with established
environmental standards.
Your attention to the following safety guidelines will help ensure
the continued safe operation of your digital press:
•Use the materials and supplies specifically designed for your
digital press. The use of unsuitable materials may result in
poor performance of the machine and possibly a hazardous
situation.
•Follow all warnings and instructions that are marked on or
supplied with the machine.
•Place the machine in a room that provides adequate space for
ventilation and servicing.
•Place the machine on a level, solid surface (not on a thick pile
carpet) that has adequate strength to support the weight of the
machine.
v
SAFETY NOTES/REGULATORY INFORMATION
•Do not attempt to move the machine. A leveling device that
was lowered when your machine was installed may damage
the carpet or floor.
•Do not set up the machine near a heat source.
•Do not set up the machine in direct sunlight.
•Do not set up the machine in line with the cold air flow from an
air conditioning system.
•Do not place containers of coffee or other liquid on the
machine.
•Do not block or cover the slots and openings on the machine.
Without adequate ventilation, the machine may overheat.
•Do not attempt to override any electrical or mechanical
interlock devices.
WARNING: Be careful when working in areas identified with
this warning symbol. These areas may be very hot and could
cause personal injury.
Ozone Safety
If you need any additional safety information concerning the
machine or materials, contact your Xerox representative.
This product produces ozone during normal operation. The ozone
is heavier than air, and the quantity is dependent on print volume.
Providing the correct environmental parameters, as specified in
the Xerox installation procedures, ensures that concentration
levels meet safe limits.
If you need additional information about ozone, request the Xerox
publication, OZONE, 600P83222, by calling 1-800-828-6571 in
the USA. For a French language version, call 1-800-828-6571 in
the USA, then press 2.
vi
Notices
Radio Frequency Emissions
FCC
The following applies to the product when equipped with the
Token Ring or Banyan Vines connectivity options:
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
Federal Communications Commission Rules. These limits are
designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his/her
own expense.
SAFETY NOTES/REGULATORY INFORMATION
In Canada
Changes or modifications to this equipment not specifically
approved by the Xerox Corporation may void the user’s authority
to operate this equipment.
Shielded cables must be used with this equipment to maintain
compliance with FCC regulations.
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus as defined in the Radio
interference regulations of Industry Canada.
vii
SAFETY NOTES/REGULATORY INFORMATION
Safety Extra Low Voltage Approval
The Xerox WorkCentre 24 is in compliance with various
governmental agencies and national safety regulations. All system
ports meet the Safety Extra Low Voltage (SELV) circuits for
connection to customer-owned devices and networks. Additions of
customer-owned or third-party accessories that are attached to
the press must meet or exceed the requirements previously listed.
All modules that require external connection must be installed per
the installation procedure.
Certifications in Europe
The CE marking that is applied to this product symbolizes Xerox
Europe’s Declaration of Conformity with the following applicable
Directives of the European Union as of the dates indicated:
January 1, 1995: - Council Directive 73/23/EEC amended by
Council Directive 93/68/EEC, approximation of the laws of the
member states related to low voltage equipment.
January 1, 1996: - Council Directive 89/336/EEC, approximation
of the laws of the member states related to electromagnetic
compatibility.
Changes or modifications to this equipment not specifically
approved by Xerox Europe may void the user’s authority to
operate the equipment.
Shielded cables must be used with this equipment to maintain
compliance with the EMC Directive 89/336/EEC.
This equipment is not primarily intended for use in a domestic
environment.
A full declaration defining the relevant Directives and referenced
standards can be obtained from your Xerox Europe
representative.
WARNING: In order to allow this equipment to operate in
proximity to Industrial, Scientific and Medical (ISM)
equipment, the external radiation from ISM equipment may
have to be limited or special mitigation measures taken.
WARNING: This is a Class A product. In a domestic
environment, this product may cause radio interference, in
which case the user may be required to take adequate
measures.
viii
Regulatory Information
US Regulatory Information
SAFETY NOTES/REGULATORY INFORMATION
Fax Send Header Requirements: The Telephone Consumer
Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including a Fax machine, to
send any message unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first
page of the transmission, the date and time it is sent and an
identification of the business or other entity, or other individual
sending the message and the telephone number of the sending
machine or such business, other entity or individual. (The
telephone number provided may not be a 900 number or any other
number for which charges exceed local or long distance
transmission charges.)
To enter the telephone number identifying the machine, and the
header text information (business name), please refer to the
"WorkCentre M24 SA Guide, under Fax, located on the
WorkCentre M24 User Documentation CD. To enter the date and
time, please refer to the "Changing Settings in System Settings
Mode", "Setting the Common Settings in the WorkCentre 24
Machine Administrator User Guide located on the WorkCentre
M24 User Documentation CD. Data Coupler Information: This
equipment complies with Part 68 of the FCC rules and the
requirements adopted by the Administrative Council for the
Terminal Attachments (ATCA) A label is fixed to the rear cover of
the product that contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If requested, this
number must be provided to the Telephone Company.
ix
SAFETY NOTES/REGULATORY INFORMATION
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. A FCC
compliant telephone cord and modular plug is provided with this
equipment.
You may safely connect the machine to the following standard
modular jack: USOC RJ-11C using the compliant telephone cord
(with modular plugs) provided with the installation kit. See
installation instructions for details.
To order the correct service from the Telephone Company please
quote the codes listed in the table: Facility Interface Code (FIC),
Service Order Code (SOC), USOC Jack Code and Ringer
Equivalence Number (REN)
FICSOCUSOC JackREN
02LS29.0FRJ-11C0.2
WARNING: Ask your local telephone company for the
modular jack type installed on your line. Connecting this
machine to an unauthorized jack can damage telephone
company equipment. You not Xerox, assume all
responsibility and/or liability for any damage caused by the
connection of this machine to an unauthorized jack.
The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone
line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of the RENs
should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the
total RENs, contact the local Telephone Company. The REN for
this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN
without a decimal point (e.g., 02 is a REN of 0.2)
x
SAFETY NOTES/REGULATORY INFORMATION
If this Xerox equipment causes harm to the telephone network, the
Telephone Company will notify you in advance that this temporary
discontinuance of service may be required. But if advanced notice
isn't practical, the Telephone Company will notify the customer as
soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The Telephone Company may make changes in it facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the Telephone
Company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
If trouble is experienced with this Xerox equipment, for repairs or
warranty information, please contact the Xerox Welcome Center
telephone number 800-821-2797. If the equipment is causing
harm to the telephone network, the Telephone Company may
request that you disconnect the equipment until the problem is
resolved.
Repairs to the machine should be made only by a Xerox
representative or an authorized Xerox Service agency. This
applies at any time during or after the service warranty period. If
an unauthorized repair is performed, the remainder of the
warranty period is null and void.
This equipment must not be used on party lines. connection to
party line service is subject to state tariffs. Contact the state public
utility commission, public service commission, or corporation
commission for information.
If your office has specially wired alarm equipment connected to
the telephone line, ensure the installation of this Xerox equipment
does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone
company or a qualified installer.
xi
SAFETY NOTES/REGULATORY INFORMATION
Canadian Regulatory Information
This product meets the applicable Industry Canada technical
specifications. The Ringer Equivalence Number (REN) is an
indication of the maximum number of devices allowed to be
connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only
to the requirement that the sum of the RENs of all the devices
does not exceed 5.
The Canadian REN value of this equipment is 0.2
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection the electrical ground
connections of the power utility, telephone lines and internal
metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority or electrician, as appropriate.
xii
European Regulatory Information
Radio Equipment & Telecommunications Terminal Equipment
Directive
This Xerox product has been self-certified by Xerox for panEuropean single terminal connection to the analogue public
switched telephone network (PSTN) in accordance with Directive
1999/5/EC.
The product has been designed to work with the national PSTNs
and compatible PBXs of the following countries:
UK
Ireland
France
Germany
Italy
Spain
In the event of problems you should contact your local Xerox
representative in the first instance.
SAFETY NOTES/REGULATORY INFORMATION
This product has been tested to and is compliant with TBR21, a
specification for terminal equipment for use on analogue-switched
telephone networks in the European Economic Area.
The product may be configured to be compatible with other
country networks. Please contact your Xerox representative if it
needs to be reconnected to another country's network. There are
no user-adjustable settings in the product.
NOTE: Modification of this product, connection to external control
software or to external control apparatus not authorized by Xerox,
will invalidate its certification.
xiii
SAFETY NOTES/REGULATORY INFORMATION
It’s Illegal in the USA
Congress, by statute, has forbidden the reproduction of the
following subjects under certain circumstances. Penalties of fine
or imprisonment may be imposed on those guilty of making such
reproductions.
1. Obligations or Securities of the United States Government,
such as:
Certificates of Indebtedness National Bank Currency
Coupons from Bonds Federal Reserve Bank Notes
Silver Certificates Gold Certificates
United States Bonds Treasury Notes
Federal Reserve Notes Fractional Notes
Certificates of Deposit Paper Money
Bonds and Obligations of certain agencies of the government,
such as FHA, etc.
Bonds. (U.S. Savings Bonds may be photographed only for
publicity purposes in connection with the campaign for the sale
of such bonds.)
Internal Revenue Stamps. (If it is necessary to reproduce a
legal document on which there is a canceled revenue stamp,
this may be done provided the reproduction of the document is
performed for lawful purposes.)
Postage Stamps, canceled or uncanceled. (For philatelic
purposes, Postage Stamps may be photographed, provided
the reproduction is in black and white and is less than 75% or
more than 150% of the linear dimensions of the original.)
Postal Money Orders.
Bills, Checks, or Drafts of money drawn by or upon authorized
officers of the United States.
Stamps and other representatives of value, of whatever
denomination, which have been or may be issued under any
Act of Congress.
2. Adjusted Compensation Certificates for Veterans of the World
Wars.
3. Obligations or Securities of any Foreign Government, Bank, or
Corporation.
xiv
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