Xerox M20, M20i-2723 User Manual
WorkCentre M20i
System Administration Guide
538E09950-EN
Prepared by:
The Document Company Xerox
GKLS European Operations
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
ENGLAND
©2004 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by
statutory or judicial law or hereinafter granted, including without limitations, material generated from the software
programs which are displayed on the screen, such as icons, screen displays, looks etc.
Xerox® and all Xerox product Names are trademarks of XEROX CORPORATION.
AppleTalk is a trademark of Apple Computer Inc.
Netware is a trademark of Novell Inc.
Changes, technical inaccuracies and typographical errors will be corrected in subsequent editions.
Table of Contents
1 Welcome .................................................................................1-1
Introduction .................................................................................................1-2
About This Guide ........................................................................................1-3
Related Information Sources ..................................................................... 1-4
Customer Support....................................................................................... 1-5
Safety ...........................................................................................................1-6
Safety Standards......................................................................................1-8
Regulatory Information............................................................................... 1-9
Laser Safety ...........................................................................................1-10
The Electricity at Work Regulations - UK ONLY .................................... 1-11
Regulations - Europe ................................................................................1-14
Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal
Equipment Directive ............................................................................... 1-14
Regulations - USA..................................................................................... 1-15
Fax Send Header Requirements............................................................ 1-15
Data Coupler Information ....................................................................... 1-15
Regulations - Canada ............................................................................... 1-17
Environmental Compliance......................................................................1-18
Energy Star®..........................................................................................1-18
2 Basic Network Installation ....................................................2-1
Introduction...............................................................................................2-1
Information Checklist .................................................................................2-2
Ethernet Port ...............................................................................................2-3
Ethernet Port Setup..................................................................................2-3
Basic TCP/IP Settings ................................................................................. 2-5
Installation Procedure...............................................................................2-5
Enabling or Disabling TCP/IP................................................................... 2-6
Network Communication Setup................................................................ 2-8
Workstation Setup ..................................................................................2-12
Test Print ................................................................................................2-13
Xerox WorkCentre M20i System Administration Guide Page i
3 NetWare...................................................................................3-1
Introduction .............................................................................................. 3-1
Information Checklist ................................................................................. 3-2
NetWare Environments .............................................................................. 3-3
IPX Queue Based Printing ......................................................................... 3-4
Table of Contents
Installation Options .................................................................................. 3-4
Using Xerox CentreWare DP ................................................................... 3-5
Using NetWare Utilities ............................................................................ 3-8
IPX NDPS Printing .................................................................................... 3-11
IP NDPS Printing....................................................................................... 3-12
Test Print ................................................................................................... 3-13
4 Print Driver Installation for Networked Printers ..................4-1
Introduction .............................................................................................. 4-1
Information Checklist ................................................................................. 4-2
Workstation Setup ...................................................................................... 4-3
Windows XP (TCP/IP).............................................................................. 4-4
Windows 2000 (TCP/IP) .......................................................................... 4-6
Windows NT V4.0 (TCP/IP) ..................................................................... 4-8
Windows 98/Me ..................................................................................... 4-10
Windows XP (Internet Printing Protocol)................................................ 4-11
Windows 2000 (Internet Printing Protocol) ............................................ 4-12
Apple Mac OSX with Rendezvous ......................................................... 4-13
Test Print ................................................................................................... 4-14
5 AppleTalk ................................................................................5-1
Introduction .............................................................................................. 5-1
Information Checklist ................................................................................. 5-2
AppleTalk Installation................................................................................. 5-3
Installation Procedure .............................................................................. 5-3
Network Communication Setup ............................................................... 5-3
Printer Driver Installation (Mac OS 8x,9x only)........................................ 5-5
Installation Procedure .............................................................................. 5-5
Setting the Printer Driver (Mac OS 8x,9x only) ........................................ 5-6
Printer Driver Installation (Mac OSX only) ............................................... 5-7
Installation Procedure .............................................................................. 5-7
Setting the Printer Driver (Mac OSX only) ............................................... 5-8
Test Print ..................................................................................................... 5-9
Page ii Xerox WorkCentre M20i System Administration Guide
6 Advanced TCP/IP Setup.........................................................6-1
Introduction .............................................................................................. 6-1
Information Checklist ................................................................................. 6-2
Enabling/Disabling LPR/LPD ..................................................................... 6-3
Enabling/Disabling Raw Printing .............................................................. 6-5
Enabling/Disabling HTTP ........................................................................... 6-8
7 Network Installation Using Internet Services ......................7-1
Introduction .............................................................................................. 7-1
Information Checklist ................................................................................. 7-2
Using CentreWare Internet Services......................................................... 7-3
Introduction .............................................................................................. 7-3
Network Communication Setup ................................................................ 7-4
Enabling Internet Services......................................................................... 7-5
Configuring the Network............................................................................ 7-6
Ethernet ................................................................................................... 7-7
AppleTalk ................................................................................................. 7-8
NetWare................................................................................................. 7-11
TCP/IP ................................................................................................... 7-14
SNMP..................................................................................................... 7-17
SSDP ..................................................................................................... 7-19
LPR/LPD ................................................................................................ 7-20
Raw TCP/IP Printing .............................................................................. 7-22
IPP ......................................................................................................... 7-24
HTTP...................................................................................................... 7-26
Table of Contents
8 Local Connection ...................................................................8-1
Introduction .............................................................................................. 8-1
Information Checklist ................................................................................. 8-2
Installation Procedure ................................................................................ 8-3
Driver Installation ..................................................................................... 8-4
Workstation Setup.................................................................................... 8-7
Test Print or Scan .................................................................................. 8-10
9 Scan to Email..........................................................................9-1
Introduction .............................................................................................. 9-1
Email Overview ........................................................................................... 9-2
Information Checklist ................................................................................. 9-3
Configuring SMTP ...................................................................................... 9-4
SMTP IP Address .................................................................................... 9-5
Xerox WorkCentre M20i System Administration Guide Page iii
Maximum Mail Size.................................................................................. 9-6
Authentication .......................................................................................... 9-7
Add Authenticated Users ......................................................................... 9-9
Delete Authenticated Users ................................................................... 9-11
Configuring Email Settings...................................................................... 9-13
Table of Contents
Default Subject....................................................................................... 9-14
Default From .......................................................................................... 9-15
Guest User Access ................................................................................ 9-16
Auto Send to Self ................................................................................... 9-17
LDAP Directory Setup (Internal Address Book) .................................... 9-18
Primary LDAP IP Address...................................................................... 9-19
Email Setup using Internet Services....................................................... 9-20
Enabling Internet Services ..................................................................... 9-20
LDAP Directory ...................................................................................... 9-21
SMTP Server ......................................................................................... 9-22
Email Setup............................................................................................ 9-23
User Authentication................................................................................ 9-24
Local Address Book ............................................................................... 9-25
Group Address Book.............................................................................. 9-26
Email forwarding....................................................................................... 9-27
Test Email Transmission ......................................................................... 9-30
10 Fax .........................................................................................10-1
Introduction ............................................................................................ 10-1
Information Checklist ............................................................................... 10-2
Fax Forwarding ......................................................................................... 10-3
Mailbox Setup ........................................................................................... 10-5
Create a Mailbox.................................................................................... 10-5
Delete a Mailbox .................................................................................... 10-7
Fax Setup using Internet Services .......................................................... 10-8
Enabling Internet Services ..................................................................... 10-8
Fax General Setup................................................................................. 10-9
Fax Phone Book Setup ........................................................................ 10-10
Testing ..................................................................................................... 10-11
11 Administration Tools ...........................................................11-1
Introduction ............................................................................................ 11-1
Department Codes.................................................................................... 11-2
Creating Departments............................................................................ 11-2
Printing Department Data ...................................................................... 11-4
Managing Departments.......................................................................... 11-5
Page iv Xerox WorkCentre M20i System Administration Guide
Changing the Master Code .................................................................... 11-7
Passcode Protection ................................................................................ 11-9
Enable Passcode Protection.................................................................. 11-9
Change the Passcode.......................................................................... 11-10
Network Tools ......................................................................................... 11-11
Reset NIC ............................................................................................ 11-11
Set Factory Defaults ............................................................................ 11-12
Clear Memory .......................................................................................... 11-13
Maintenance Tools ................................................................................. 11-14
Check the Serial Number..................................................................... 11-15
Notify Toner Low.................................................................................. 11-16
New Drum ............................................................................................ 11-17
Clean Drum.......................................................................................... 11-18
Billing Counters.................................................................................... 11-19
Maintenance using Internet Services ................................................... 11-20
Enabling Internet Services ................................................................... 11-20
Checking Printer Status ....................................................................... 11-21
Printing Reports ................................................................................... 11-22
Defining the Printer .............................................................................. 11-23
Checking Configurations...................................................................... 11-24
Setting Alert Notifications..................................................................... 11-25
Checking Billing and Counters............................................................. 11-26
Making General Maintenance Settings ................................................ 11-27
Upgrading Firmware ............................................................................ 11-28
Installing Flash PCL Fonts ................................................................... 11-29
Installing Flash PCL Macros ................................................................ 11-30
Installing Flash PostScript Fonts.......................................................... 11-31
Obtaining Assistance ........................................................................... 11-32
Maintenance using ControlCentre ........................................................ 11-33
Upgrading Firmware ........................................................................... 11-34
Downloading PCL Fonts and Macros .................................................. 11-35
Downloading PostScript Fonts............................................................. 11-36
Enabling or Disabling Auxiliary Access ............................................... 11-37
Table of Contents
12 Problem Solving...................................................................12-1
Introduction ............................................................................................ 12-1
Problem Solving Procedure..................................................................... 12-2
Scan to Email......................................................................................... 12-3
13 Glossary................................................................................13-1
Xerox WorkCentre M20i System Administration Guide Page v
Table of Contents
Page vi Xerox WorkCentre M20i System Administration Guide
1 Welcome
Thank you for choosing the WorkCentre M20i. These products have been designed for ease of
use, but to use your machine to its fullest potential take some time to read the User Guide.
¾ Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
¾ About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
¾ Related Information Sources . . . . . . . . . . . . . . . . . 1-4
¾ Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
¾ Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
¾ Regulatory Information . . . . . . . . . . . . . . . . . . . . . 1-9
¾ Regulations - Europe. . . . . . . . . . . . . . . . . . . . . . 1-14
¾ Regulations - USA . . . . . . . . . . . . . . . . . . . . . . . . 1-15
¾ Regulations - Canada . . . . . . . . . . . . . . . . . . . . . 1-17
¾ Environmental Compliance . . . . . . . . . . . . . . . . . 1-18
Xerox WorkCentre M20i System Administration Guide Page 1-1
Introduction
Welcome
The Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i are a family of digital
devices capable of being used for copying, printing, faxing, scanning and e-mail. The features
and functions available on your machine depend on the model purchased:
Xerox CopyCentre C20
This model is a digital copier and copies at 20 pages per minute. It comes with a Document
Cover, Paper Tray and Bypass Tray as standard and provides 2-sided copying.
A Document Feeder and an additional Paper Tray are available as an option.
Xerox WorkCentre M20
This model provides digital copying, direct printing and direct scanning. It copies and prints at
20 pages per minute. A Document Feeder, Paper Tray and Bypass Tray are also provided and
2-sided copying and printing is supported.
An additional Paper Tray and Network Printing are available as options.
Xerox WorkCentre M20i
This model has digital copying, direct scanning, and faxing capabilities. It also provides
networked printing and e-mail.
A Document Feeder and a single Paper Tray are supplied as standard, and 2-Sided capability
is also supported. An additional Paper Tray is available as an option.
Documentation and software is provided to support the networked capability and an additional
32MB memory is supplied with the e-mail function.
Page 1-2 Xerox WorkCentre M20i System Administration Guide
About This Guide
Throughout this System Administration Guide some terms are used interchangeably:
¾ Paper is synonymous with media.
¾ Document is synonymous with original.
¾ Page is synonymous with sheet.
¾ WorkCentre M20i is synonymous with the machine.
The following table offers further information about the conventions used within this Guide.
CONVENTION DESCRIPTION EXAMPLE
Italic Typeface Used to emphasise a word or
phrase. In addition, references to
other publications are displayed in
Italic typeface.
Welcome
Xerox CopyCentre C20,
WorkCentre M20 and WorkCentre
M20i.
Bracket Text Typeface Used to emphasise the selection
of a feature mode or button.
Notes Located in the margins and used
to provide additional or useful
information about a function or
feature.
Specification Note Provides more in-depth
specification information relating to
the machine.
Caution Cautions are statements that
suggest mechanical damage as a
result of an action.
Warning Used to alert users to the
possibility of personal injury.
¾ Select the paper supply source
required by pressing [Paper
Supply].
z For instructions on loading media,
refer to “Loading Paper” in the User
Guide.
L For full media specifications refer
to “Media Specifications” in the
USer Guide
CAUTION: DO NOT use organic
or strong chemical solvents or
aerosol cleaners or pour fluids
directly onto any area.
WARNING: This product must
be connected to a protective
earthing circuit.
Xerox WorkCentre M20i System Administration Guide Page 1-3
Related Information Sources
Welcome
Information available for the products consists of:
-This System Administration Guide
-The Quick Start Guide
-The Quick Install Sheets
-The User Guide
- The Xerox website www.xerox.com
Page 1-4 Xerox WorkCentre M20i System Administration Guide
Customer Support
If you need assistance during or after product installation, please visit the Xerox website for
online solutions and support:
If you still require assistance, call our experts at the Xerox Welcome Center, or contact the
local representative. When telephoning please quote the machine serial number. Use the
space below to make a note of the machine serial number:
# ____________________________________________
To access the serial number open the side cover using the release latch and then open the
front door. The serial number is located on the panel above the Toner Cartridge.
Welcome
http://www.xerox.com
The Xerox Welcome Center or local representative telephone number is provided when the
machine is installed. For convenience and future reference, please record the telephone
number in the space below:
Xerox Welcome Center or local representative telephone number:
# ____________________________________________
Xerox US Welcome Center:1-800-821-2797
Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)
Xerox WorkCentre M20i System Administration Guide Page 1-5
Safety
Welcome
Your Xerox product and supplies have been designed and tested to meet strict safety
requirements. These include Safety Agency approval, and compliance to established
environmental standards. Please read the following instructions carefully before operating the
product and refer to them as needed to ensure the continued safe operation of your product.
The safety testing and performance of this product have been verified using XEROX materials
only.
Follow all warnings and instructions marked on, or supplied with the product.
This WARNING Mark alerts users to the possibility of personal injury.
This WARNING Mark alerts users to heated surfaces.
WARNING: This product must be connected to a protective earthing circuit.
This product is equipped with a 3-wire type plug, provided with a protective earthing pin. This
plug will fit only into an earthed power outlet. This is a safety feature. To avoid risk of electric
shock, contact your electrician to replace the receptacle if you are unable to insert the plug
into the outlet. Never use an earthed adapter plug to connect the product to a power source
receptacle that lacks an earth connection terminal.
This product should be operated from the type of power source indicated on the marking
label. If you are not sure of the type of power available, consult your local power company.
Do not allow anything to rest on the power cord. Do not locate the product where persons will
step or trip on the cord.
Use of an extension cord with this product is not recommended or authorized. Users
should check building codes and insurance requirements if a properly earthed extension cord
is to be used. Ensure that the total ampere ratings of the products plugged into the extension
cord do not exceed the extension cord ampere rating. Also, ensure that the total amperage of
all products plugged into the wall outlets does not exceed the outlet rating.
Disconnect Device for this product is the power cord. To remove all electrical power to the
product, disconnect the power cord from the power receptacle.
Your equipment is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Unplug this product from the wall outlet before cleaning. Always use materials specifically
designated for this product. Use of other materials may result in poor performance and could
create a hazardous situation.
Page 1-6 Xerox WorkCentre M20i System Administration Guide
Do not use aerosol cleaners. Follow the instructions in this User Guide for proper cleaning
methods.
Never use supplies or cleaning materials for purposes other than those for which they were
intended. Keep all supplies and materials out of reach of children.
Do not use this product near water, wet locations, or outdoors.
Do not place this product on an unstable cart, stand or table. The product may fall, causing
personal injury or serious damage to the product
Slots and Openings in the cabinet and in the back and sides of the product are provided for
ventilation. To ensure reliable operation of the product and to protect it from overheating, these
openings must not be blocked or covered. The product should never be located near or over
a radiator or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
Never push objects of any kind into the slots of the product as they may touch dangerous
voltage points or short out parts which could result in a fire or electric shock.
Never spill liquid of any kind on the product.
Never remove covers or guards that require a tool for removal, unless directed to do so in a
Xerox approved maintenance kit.
Never defeat interlock switches. Machines are designed to restrict operator access to unsafe
areas. Covers, guards and interlock switches are provided to ensure that the machine will
not operate with covers opened.
Do not put your hands into the fuser area, located just inside the exit tray area, as you may
be burned.
Welcome
Quality Standards: The product is manufactured under a registered ISO9002 Quality system.
If you need additional safety information concerning this XEROX product or XEROX supplied
materials you may call the following number:
EUROPE +44 (0) 1707 353434
USA/CANADA 1 800 928 6571
Xerox WorkCentre M20i System Administration Guide Page 1-7
Safety Standards
Welcome
EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed.
Agency: TUV Rheinland
Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11.
USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed.
Agency: UNDERWRITERS LABORATORIES
Standard: UL 60950 3rd Edition. Certification is based on reciprocity agreements, which
include requirements for Canada.
Page 1-8 Xerox WorkCentre M20i System Administration Guide
Regulatory Information
The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity
with the following applicable Directives of the European Union as of the dates indicated:
January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the
laws of the member states related to low voltage equipment.
January 1, 1996: Council Directive 89/336/EEC, approximation of the laws of the member states related to
electromagnetic compatibility.
March 9, 1999 Council Directive 99/5/EC, on radio equipment and telecommunications terminal equipment
and the mutual recognition of their conformity.
A full declaration, defining the relevant directives and referenced standards can be obtained
from your Xerox representative or by contacting:
Environment, Health and Safety
Xerox Limited
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
England
Welcome
Telephone Number: +44 (0) 1707 353434
WARNING: This is a Class A product. In a domestic environment this product may
cause radio frequency interference, in which case the user may be required to take
adequate measures.
WARNING: This product is certified manufactured and tested in compliance with strict
safety and radio frequency interference regulations. Any unauthorized alteration
which includes the addition of new functions or the connection of external devices
may impact this certification. Please contact your local XEROX Limited representative
for a list of approved accessories.
Xerox WorkCentre M20i System Administration Guide Page 1-9
Welcome
FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital
WARNING: In order to allow this equipment to operate in proximity to Industrial,
Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment
may have limited or special mitigation measures taken.
WARNING: Shielded cables must be used with this equipment to maintain compliance
with Council Directive 89/336/EEC.
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the product is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
Reference CFR
47 Part 15
Section 15.21
Laser Safety
Changes or modifications to this equipment not specifically approved by the XEROX
Corporation may void the user's authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC
regulations.
WARNING: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
With specific regard to lasers, the equipment complies with laser product performance
standards set by governmental, national and international agencies as a Class 1 Laser
Product. It does not emit hazardous radiation as the beam is totally enclosed during all phases
of customer operation and maintenance.
Page 1-10 Xerox WorkCentre M20i System Administration Guide
The Electricity at Work Regulations - UK ONLY
The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990.
This 1989 Regulation places a duty on all employers and self-employed persons to ensure the
electrical system in their premises is constructed, maintained and operated in such a manner
as to prevent, so far as reasonably practical, danger. This includes ensuring all electrical
equipment connected to such electrical systems safely constructed, maintained and operated.
All Xerox equipment has been designed to exacting safety standards and has undergone a
variety of stringent safety tests including earth bond, insulation resistance and electrical
strength tests. Xerox Limited manufacturing plants have been awarded ISO 9000 quality
certification and are subject to regular audits by the British Standards Institution or equivalent
national standards body.
Xerox equipment which has been properly and regularly serviced and maintained should not
have to undergo additional specific safety tests pursuant to the 1989 Regulation. Customers
wishing to complete safety testing should contact Xerox Limited (see page 1-13 for details) for
advice prior to any test implementation.
XEROX equipment should, however, be properly and regularly serviced and maintained at all
times.
QUESTION: What is the Electricity at Work Regulation?
ANSWER: The Electricity at Work Regulation 1989 came into force in England and
Wales on 1 April 1990. This 1989 Regulation places a duty on all employers and selfemployed persons to ensure the electrical systems in their premises are constructed,
maintained and operated in such a manner as to prevent, so far as reasonably practicable,
danger. This includes ensuring that all electrical products connected to such electrical systems
are safely constructed, maintained and operated.
Welcome
QUESTION: Does XEROX Limited comply with the Electricity at Work Regulation?
ANSWER: The regulation places a duty on all employers and self-employed persons
to ensure the electrical systems in their premises are, effectively safe.
The regulation does not impose on, amongst others, manufacturers or suppliers of such
electrical systems. However, rest assured that all XEROX equipment which XEROX Limited
and its authorized distributors supplies to customers, conforms with all the relevant safety
legislation and standards.
QUESTION: Is XEROX equipment safe?
ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized
distributors conforms to all relevant safety legislation and standards.
Xerox WorkCentre M20i System Administration Guide Page 1-11
Welcome
QUESTION: Is the XEROX equipment in my premises safe?
ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized
distributors conforms to all relevant safety legislation and standards. However, like all
electrical equipment, they have to be regularly serviced and maintained by competent
persons.
XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and
maintained to exacting XEROX safety standards. If you would like your XEROX equipment to
be serviced and maintained to such high standards, please contact your local XEROX Limited
Customer Service Organization. They will be pleased to assist you.
QUESTION: Does the XEROX equipment in my premises comply with the Electricity
at Work Regulations?
ANSWER: All employers and self-employed persons must ensure that the electrical
systems in their premises are safe. This will include ensuring XEROX equipment in such
premises is safe.
XEROX Limited’s Product Safety function has prepared a guide which contains a list of tests
which may be completed by your XEROX Limited Customer Service Organization.
THESE TESTS MUST BE CARRIED OUT ONLY BY PERSONS WHO POSSESS THE
RELEVANT SKILL, KNOWLEDGE AND EXPERIENCE TO CARRY OUT SUCH TESTS.
Please contact the XEROX Limited Customer Service Organization for further information.
THE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST EQUIPMENT MAY
PROVIDE MISLEADING RESULTS AND MAY CAUSE DEATH, PERSONAL INJURY AND/
OR DAMAGE TO PROPERTY.
QUESTION: I would like to carry out my own safety tests on the XEROX equipment
in my premises.
ANSWER: You may, of course, request such tests as you deem necessary to satisfy
yourself that your XEROX equipment is safe. Your XEROX Limited Customer Support will be
pleased to advise you on such testing.
QUESTION: I require records of all tests.
ANSWER: After safety testing, your XEROX Limited Customer Service Engineer will
provide you with a certificate which details the results of all tests completed.
Page 1-12 Xerox WorkCentre M20i System Administration Guide
In the event of any defect being noted, the XEROX equipment will be switched off and
disconnected from the supply until the defect has been corrected. You will be advised of such
action to enable such defects to be corrected.
PLEASE NOTE: YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL
TIMES.
Please contact us if you have any queries regarding the information provided in this document.
Environment, Health and Safety
XEROX Limited
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
England
Telephone Number: +44 (0) 1707 353434
Welcome
Xerox WorkCentre M20i System Administration Guide Page 1-13
Regulations - Europe
Welcome
Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive
This Xerox product has been self-certified by Xerox for pan-European single terminal
connection to the analogue public switched telephone network (PSTN) in accordance with
Directive 1999/5/EC.
The product has been designed to work with the national PSTNs and compatible PBXs of the
following countries:
Austria GermanyLuxembourg Sweden
Belgium GreeceNetherlands Switzerland
Denmark IcelandNorway United Kingdom
France IrelandPortugal Finland
Italy Spain
In the event of problems, you should contact your local Xerox representative in the first
instance.
This product has been tested to and is compliant with TBR21, a technical specification for
terminal equipment for use on analogue-switched telephone networks in the European
Economic Area.
The product may be configured to be compatible with other country networks. Please contact
your Xerox representative if it needs to be reconnected to another country's network. There
are no user-adjustable settings in the product.
NOTE: Although this product can use either loop disconnect (pulse) or DTMF (tone) signaling it is
recommended that it is set to use DTMF signaling. DTMF signaling provides reliable and faster call setup.
Modification, connection to external control software or to external control apparatus not
authorized by Xerox, will invalidate its certification.
Page 1-14 Xerox WorkCentre M20i System Administration Guide
Regulations - USA
Fax Send Header Requirements
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including FAX machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and an identification of the
business or other entity, or other individual sending the message and the telephone number
of the sending machine or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which charges exceed local or
long-distance transmission charges.)
In order to program this information into your FAX machine refer to “Setting the Machine ID”
in the User Guide and follow the steps provided.
Data Coupler Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
Administrative Council for Terminal Attachments (ACTA). On the rear of this equipment is a
label that contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the Telephone Company.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.
A compliant telephone cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant.
Welcome
WARNING: Ask your local Telephone Company for the modular jack type installed on
your line. Connecting this machine to an unauthorized jack can damage Telephone
Company equipment. You, not Xerox, assume all responsibility and/or liability for any
damage caused by the connection of this machine to an unauthorized jack.
You may safely connect the machine to the following standard modular jack: USOC RJ-11C
using the compliant telephone line cord (with modular plugs) provided with the installation kit.
See installation instructions for details.
Xerox WorkCentre M20i System Administration Guide Page 1-15
Welcome
The Ringer Equivalence Number (or REN) is used to determine the number of devices that
may be connected to a telephone line. Excessive RENs on a telephone line may result in the
devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be connected to
a line, as determined by the total RENs, contact the local Telephone Company. For products
approved after July 23, 2001, the REN for this product is part of the product identifier that has
the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
If this Xerox equipment causes harm to the telephone network, the Telephone Company will
notify you in advance that temporary discontinuance of service may be required. But if
advance notice isn't practical, the Telephone Company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with the FCC if you believe
it is necessary.
The Telephone Company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the Telephone
Company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this Xerox equipment, for repair or warranty information, please
contact the appropriate service center; details of which are displayed either on the machine or
contained within the user guide. If the equipment is causing harm to the telephone network,
the Telephone Company may request that you disconnect the equipment until the problem is
resolved.
Repairs to the machine should be made only by a Xerox representative or an authorized Xerox
service agency. This applies at any time during or after the service warranty period. If
unauthorized repair is performed, the remainder of the warranty period is null and void.
This equipment must not be used on party lines. Connection to party line service is subject to
state tariffs. Contact the state public utility commission, public service commission or
corporation commission for information.
If your office has specially wired alarm equipment connected to the telephone line, ensure the
installation of this Xerox equipment does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your Telephone Company or a
qualified installer.
Page 1-16 Xerox WorkCentre M20i System Administration Guide
Regulations - Canada
This product meets the applicable Industry Canada technical specifications.
'The Ringer Equivalence Number (REN) is an indication of the maximum number of devices
allowed to be connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the RENs of all
the devices does not exceed five.
The REN value may be found on the label located on the rear of the equipment.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority or electrician, as
appropriate.
Welcome
Xerox WorkCentre M20i System Administration Guide Page 1-17
Environmental Compliance
Welcome
Energy Star
®
XEROX Corporation designed this product to comply with the guidelines of the ENERGY
®
STAR
program of the Environmental Protection Agency. As an ENERGY STAR® Partner,
XEROX has determined that this product meets the ENERGY STAR
efficiency.
®
guidelines for energy
Page 1-18 Xerox WorkCentre M20i System Administration Guide
2 Basic Network Installation
Introduction
This chapter explains how to make the basic settings to install the WorkCentre M20i on a network.
The physical connection is Ethernet and the addressing protocols are provided by TCP/IP. The
following information is provided:
¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 2-2
¾ Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
¾ Basic TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . 2-5
Xerox WorkCentre M20i System Administration Guide Page 2-1
Information Checklist
Before starting the basic network installation procedures, please ensure the following items
are available or have been performed:
Item By
Basic Network Installation
An existing operational network utilizing TCP/IP is required, these
procedures are not designed to install a network.
A suitable network cable. Customer
If you are going to configure TCP/IP manually, you need to obtain and
record the following information:
Customer
Customer
• TCP/IP Address:
• Gateway Address:
• Subnet Mask Address:
• Primary DNS Server Address:
Refer to the Glossary for additional information on the Gateway
Address, Subnet Mask Address and Primary DNS, if needed.
Test the WorkCentre M20i to ensure it is installed fully and functioning
correctly.
WorkCentre M20i print and fax drivers. Xerox
Customer
If problems are encountered during the WorkCentre M20i installation, refer to the Problem
Solving chapter for assistance.
CAUTION: Do not connect the network cable to the WorkCentre M20i until instructed
to do so.
Page 2-2 Xerox WorkCentre M20i System Administration Guide
Ethernet Port
The Ethernet port is the default interface used on the WorkCentre M20i.
NOTE: The Ethernet port cannot be disabled.
Ethernet Port Setup
If the speed setting of the Ethernet port needs to be changed perform the following steps:
¾ Connect the device to the network outlet or cable.
1
¾ Press the [Machine Status] button.
2
3
4
¾ Press or until System
Admin Tools is displayed and
press [Enter].
¾ If the System Admin Tools have
been passcode protected, type in
the password and press [Enter].
¾ Press or until Network
Setup is displayed and press
[Enter].
Basic Network Installation
System Admin Tools
[Passcode Protect]
System Admin Tools
[Network Setup]
Xerox WorkCentre M20i System Administration Guide Page 2-3
5
¾ Press or until Configure
Network is displayed and press
[Enter].
¾ Press or until Ethernet
is displayed and press [Enter].
Config. Network
[Ethernet]
Basic Network Installation
6
7
¾ Press [Enter] to set the speed.
¾ Press or to display the
appropriate speed and press
[Enter].
The choices are:
Auto
10M Half
10M Full
100M Half
100M Full
¾ Setup the TCP/IP addresses (see “Basic TCP/IP Settings” on page 2-5).
8
Ethernet
[Speed]
Speed
[Auto]
Page 2-4 Xerox WorkCentre M20i System Administration Guide
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