Xerox FreeFlow Print Server System Guide

Print Server version 7.0 March 2008

Xerox FreeFlow® Print Server

System Guide

701P48133

Xerox Corporation

Global Knowledge & Language Services

800 Phillips Road Bldg. 218-01A

Webster, NY 14580

Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs that are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Adobe

and the Adobe logo, InDesign®, Illustrator®, PageMaker®, Photoshop®, Acrobat®, Distiller®, and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Macintosh, Power Macintosh, and Mac are registered trademarks of Apple Computer, Inc.

Microsoft

PANTO N E

Windows NT® and Microsoft® Windows are trademarks of Microsoft Corporation.

is a registered trademark of Pantone, Inc.

Sun Microsystems and Solaris are a trademarks, registered trademarks, or service marks of Sun Microsystems, Inc. in the U.S. and other countries.

SWOP

is a registered trademark of SWOP, Inc.

Quark and QuarkXPress are trademarks of Quark, Inc. and all applicable affiliated companies, Reg. U.S. Pat. & Tm. Off. and in many other countries.

This product includes software developed by the Apache Software Foundation (http://www.apache.org).

This product includes software developed by the JDOM Project (http://www.jdom.org).

This product includes software developed by the Jaxen Project (http://www.jaxen.org).

iGen3

Xerox

is a registered trademark of Xerox Corporation in the US and/or other countries.

, FreeFlow®, and SmartPress™ are the trademarks of or licensed to XEROX CORPORATION.

Table of contents

Introduction vii

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

System Administration 1-1

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

How to choose fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Downloading fonts from the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

PostScript resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

PCL resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Non-resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Downloaded fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Optional or soft fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

Font substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

PostScript fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

PCL 5e fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

Font resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

System Preferences caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–9

Job submission 2-1

How to obtain the print drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

CentreWare printer drivers CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Printer drivers at the Xerox web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

To download printer drivers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Installing the print drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

From the CentreWare printer drivers CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

From the downloaded Win-Zip file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Hot folder submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Hot Folders directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Workflow example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Support information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–5

Troubleshooting Hot Folder problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

JDF support via the Hot Folder feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Technical overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

The JDF Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Receive JDF Job Tickets from Hot Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Process JDF Job Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Submit Data Files to FreeFlow Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

System Guide i

Table of contents

Updates and Outputs JDF Job Tickets: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Processes invalid syntax/value JDF Job Tickets . . . . . . . . . . . . . . . . . . . . . . . 2–7

JDF Workflow Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

JDF Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Troubleshooting JDF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Multiple job submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Web submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Printing Using the Internet Services Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Remote Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Notes and caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

FreeFlow Digital Workflow Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Printing and queue management 3-1

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Printing workflow options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

First In/First Out (FIFO) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Resource based scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Parallel RIP processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

ASCII and PCL printing utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

ASCII and the PS or PCL decomposers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

setpclcontrol utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

setlp/lprcopycount utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

LP/LPR compatibility with Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

NPS lp-o and lpr-c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Highlight color programming in ASCII job ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Resource based scheduling for NPS color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Socket gateway configuration utility: setVPSoption . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

TIFF files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

TIFF orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Supported TIFF tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Administration page controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Using VIPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Repository management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Save job options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Scan to digital input on Nuvera 1xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Copy input for multiple page TIFF files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

RIP input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Copy/move/delete saved jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Copying and saving jobs to CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Saving custom templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Job previewing and editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Editing thumbnails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Using the PDF editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Printing hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Queue management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Transaction printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

IPDS (Intelligent Printer Data Stream) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

IPDS Interpreter license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

IPS Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

ii System Guide

Table of contents

IPDS with AFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

LCDS (Line Conditioned Data Stream) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

The Process of Printing an LCDS Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

To view LCDS resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

Printing LCDS Sample Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

Printing the LCDS Resource List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

LCDS Queue information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

LCDS Queue Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

IPDS and LCDS reference resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Finishing 4-1

Subset finishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Creating jobs to use subset finishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Subset offset (Page Level Jog) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

PCL offset/separator/subset finishing command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

PCL Offset Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Using the PCS Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

PCL paper source command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Tray programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Tray confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Tray mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Mapping trays to media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Stacking order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Mixed stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Additional finishing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Gateway and Network Configuration 5-1

Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

SNMP gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Additional features supported in SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Changing attributes support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

SNMP MIB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Automatic Meter Reading (AMR) support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

Localization of text and units of measure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

SNMP configuration variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Local User Interface (LUI) mapping to MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Printer and job messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

AppleTalk gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

NetWare gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Queue server options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

LPD gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

Network configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

Dynamic Host Config Protocol (DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Name services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Windows Internet Name Service (WINS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Domain Name Service (DNS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Dynamic Domain Name Service (DDNS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Network Information Services (NIS/NIS+) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Active Directory Service (ADS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

SMB/FTP or SAMBA/FTP network filing configuration . . . . . . . . . . . . . . . . . . . . . . . . 5–12

System Guide iii

Table of contents

Network Filing via SMB/SAMBA or FTP/SFTP . . . . . . . . . . . . . . . . . . . . . . . 5–12

Setting up SMB/FTP or SAMBA/FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

LP/LPR compatibility with Xerox FreeFlow Print Server . . . . . . . . . . . . . . . . . . . . . . . 5–13

NPS lp-o and lpr-c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Ethernet connection speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Restore network factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Other resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Accounting and Billing 6-1

Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Auto exporting accounting log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Accounting exported values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Accounting file fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Job Notes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

View and Print the Billing Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

Billable events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

Xerox billable events include the following: . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

Billable events do not include the following: . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

Billing meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

Backup and Restore 7-1

System Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–1

When to Backup and Restore a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Restore System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Configuration Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

When to Backup and Restore a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Restore Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

DocuSP 5.x to FreeFlow Print Server 6.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

System Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Configuration Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

System Backup Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Activity logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Troubleshooting 8-1

Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Declared faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Printer fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Disk Usage - example of a declared fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Job fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Undeclared faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

SNMP problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Client problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Windows problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Macintosh problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

iv System Guide

Table of contents

FreeFlow problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

GUI problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Tape Client problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

Font problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7

Inoperable system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7

Job flow problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8

Job integrity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Tray to media mapping problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Gateway problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

PDL problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

PostScript problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10

TIFF problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10

PDF problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–11

Editor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–11

Restore password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–12

Restart Xerox FreeFlow Print Server software without rebooting . . . . . . . . . . . . . . . . 8–13

Productivity and performance problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–13

Problems when saving a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14

Printing system logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14

all_jobs_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14

system_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14

status_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

ep_exception_log and ep_primary_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

LPR logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

Printing the accounting log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15

LP/LPR and the ASCII job tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–16

Rebooting and restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–16

Loading XJDC/Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–17

Configuring XJDC/Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–18

XJDC hints and tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–18

Output files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–19

Ejecting a CD/DVD on a Print Server station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–20

Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–20

Hints and Tips 9-1

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Disabling the Solaris Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Color Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Settings for enhanced color output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Color job processing efficiencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Time used to generate the PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Time used to transfer PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Time required to RIP PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Time required to print PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Job submission hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

Number of images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

PostScript preScan and full scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

PostScript factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Job submission order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

Job RIP hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

Variable data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

System Guide v

Table of contents

Image Quality (IQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6

Job printing hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7

Skipped pitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7

PCI channel interface PWB trace capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8

Perform a trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8

Export the trace file to CD/DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8

Command Line Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9

System Guide vi

About this guide

Introduction

The System Guide provides the information needed to perform system administration tasks for configuring and maintaining the

Xerox FreeFlow

This guide is intended for network and system administrators responsible for setting up and maintaining Xerox printers with Xerox FreeFlow Print Server software. System administrators should have an understanding of the Sun workstation, a familiarity with Solaris, and with basic UNIX commands. This includes the use of text editors such as vi or textedit and the ability to maneuver within the Solaris environment. To enable them to setup a customer site, system administrators are expected to have a working knowledge of Local Area Networks (LANs), communication protocols, and the applicable client platforms.

Print Server for printing systems.

Contents

In general, this document covers information about the Xerox FreeFlow Print Server that is not other available guides.

The following list describes the contents of this guide:

covered in the Online Help or

• System Administration (includes font information)

• Job Submission

• Printing and queue management

• Finishing

• Gateway and Network Configuration

• Accounting and Billing

• Backup and Restore

• Troubleshooting

• Hints and Tips

System Guide vii

Introduction

Conventions

Customer support

This guide includes the following conventions:

• Angle brackets - Variable information that is displayed on your

screen is enclosed within angle brackets; for example, “Unable to copy <filename>.”

• Square brackets - Names of options you select are shown in square

brackets; for example, [OK] and [Cancel].

• Notes are hints that help you perform a task or understand the text.

Notes are found in the following format:

NOTE: This is an example of a note.

To place a customer service call, dial the direct TTY number for assistance. The number is 1-800-735-2988.

For additional assistance, dial the following numbers:

• Service and software support: 1-800-821-2797

• Xerox documentation and software services: 1-800-327-9753

viii System Guide

Fonts

System Administration

1 System Administration

This section discusses fonts and font resources and caveats on certain system preferences and how they interact with specific workflows.

The following information explains how to use and choose fonts for a job. It also covers various resident and non-resident fonts and their availability.

How to choose fonts

Fonts

Although document source files can specify almost any image on a printed page, images that contain letters, numbers, punctuation, and symbols are common enough to require a special mechanism for dealing with them, similar to movable type. This mechanism is

the font. The Xerox FreeFlow® Print Server controller provides the following resident fonts: Type 1, Type 42 (TT: TrueType), and CID. Also supported are Types 0, 1, 2, 3, 9, 10, 11, 14, 32, and

42.

The most important thing to remember is that the font used to create a document must also be available to the Xerox FreeFlow Print Server controller.

NOTE: The Xerox FreeFlow Print Server supports the euro character. Most font families include the euro character.

At the Xerox FreeFlow Print Server controller, a font can exist in three forms:

Resident fonts A resident font is an internal font that is permanently stored on the

Xerox FreeFlow Print Server controller and is always available.

Soft fonts An optional or soft font is a typeface that is loaded as needed at

the Xerox FreeFlow Print Server controller. This allows the Print

System Guide 1-1

System Administration

Downloaded font A downloaded font is a font that has its requirements embedded in

Downloading fonts from the network

Server controller to be customized with special fonts, such as logos, or other special font applications as needed.

the actual source file. If this font is not available at the Xerox FreeFlow Print Server controller, the downloaded information is used to process and print the document. Although it is useful, it also creates a much larger file size.

Downloading commercial fonts from the Network allows fonts to be downloaded to the Xerox FreeFlow Print Server Controller from both Mac or PC platforms. Supported application programs for font downloading are as follows: PC Platform - Adobe Type On Call; Apple Macintosh Platform - Adobe OCF, Marisawa, and Font Works

Font download can also occur on a queue designed specifically for the Appletalk gateway. These fonts usually a Japanese (double-byte) or Chinese type font set. Applications in the Fuji Xerox marketplace utilize the Appletalk two-way protocol to poll the printer and then download the massive character sets needed in these markets. In the U.S. marketplace the typical font loading mechanism is to hard drive in [Administration]. The use of English fonts from specific applications (e.g, Adobe has some) download from the AppleTalk gateway is not common.

Resident fonts

The Xerox FreeFlow Print Server controller comes with a wide variety of fonts that are available when creating a document.

NOTE: If you are unsure of the availability of a font, always consult with your print organization’s management to determine which fonts are currently loaded on the Xerox FreeFlow Print Server controller.

PostScript resident fonts

The PostScript Type 1 typeface families listed in Table 1-1: “PostScript Fonts” are scalable, which means that all point sizes are supported, even intermediate point sizes. These include the

1-2 System Guide

System Administration

typefaces that make up the LaserWriter IINTX basic font set, plus additional Type 1 fonts supplied by Xerox.

Table 1-1. PostScript Fonts

Font family Stresses and weights

ACaslon Italic, Regular, Semi Bold, Semi Bold Italic

AGaramond Bold, Bold Italic, Italic, Regular

Americana Americana, Extra Bold

AvantGarde Book, Book Oblique, Demi, Demi Oblique

AdobeSans MM

AdobeSerif MM

Albertus Italic, Light, MT

AntiqueOlive Bold, Compact, Italic, Roman

Apple Chancery

Arial BoldItalicMT, BoldMT, ItalicMT, MT

Blackoak ---

Bodoni Bold, BoldItalic, Italic, Poster, Poster

Compressed

Bookman Demi, Demi Italic, Light, Light Italic

Carta ---

Chicago ---

Clarendon Bold, Light

CooperBlack Regular, Italic, ThirtyThreeBC,

ThirtyTwoBC

Coronet ---

Courier Courier, Bold, Oblique, Bold Oblique,

Regular

Eurostile Regular, Bold, Bold Extended Two,

Extended Two

Garamond Light, Light Italic, Bold, Bold Italic

Geneva ---

GillSans Bold, BoldCondensed, BoldItalic,

Condensed, ExtraBold, Italic, LightItalic

Goudy Regular, Bold, BoldItalic, ExtraBold, Italic

System Guide 1-3

System Administration

Table 1-1. PostScript Fonts

Font family Stresses and weights

Helvetica Helvetica Black, Black Oblique, Bold, Bold

Oblique, Oblique, Light, Light Oblique, Condensed, Condensed Bold, Condensed Bold Oblique, Condensed Oblique, Narrow, Narrow Bold, Narrow Bold Oblique, Narrow Oblique, Regular

HoeflerText Black, BlackItalic, Italic, Ornaments,

Regular

JL-PropRoman ---

Joanna Regular (MT), Bold, BoldItalic, Italic

Kaufmann ---

Korinna Bold, Kursiv Bold, Kursiv Regular,

Regular

LetterGothic Regular, Bold, BoldSlanted, Slanted

Liithos Black, Regular

LubalinGraph Book, BookOblique, Demi, DemiOblique

Marigold ---

MonaLisa–Recut ---

Monaco ---

New Century

Roman, Bold, Italic, Bold Italic

Schoolbook

NewYork ---

Optima Bold, BoldItalic, Italic

Oxford ---

Palatino Roman, Bold, Italic, Bold Italic

Parisian ---

ParkAvenue ---

Poetica SuppOrnaments

RLKL-PropRoman ---

StempelGaramond Bold, BoldItalic, Italic, Roman

Symbol ---

Tekton Tekton, Bold

Times Bold, Bold Italic, Italic, Roman

1-4 System Guide

System Administration

Table 1-1. PostScript Fonts

Font family Stresses and weights

TimesNewRomanPS Bold Italic MT, Bold MT, Italic MT, MT

Trajan Bold

Univers Regular, Bold, BoldExt, BoldExtObl,

BoldOblique, Condensed, CondensedBold, CondensedBoldOblique, CondensedOblique, Extended, Light, LightOblique, Oblique, Extended Ob1

Wingdings Regular

Woodtype Ornaments Two

XeroxLogoTypes PK1 ---

ZapfChancery Medium Italic

ZapfDingbats ---

The fonts listed in Table 1-2: “Optional, Licensed Kanji Fonts” are resident only

if they have a valid license.

Table 1-2. Optional, Licensed Kanji Fonts

Font family Stresses and weights

CGBrn PropRoman

ChuGothic BBB Medium, PropRoman

HeseiKakuGothic-W5 PropRoman

HeiseiMincho-W3 PropRoman

FutoGoB101 All, Bold, PropRoman

FutoMinA101 All, Bold, PropRoman

HonMincho-M PropRoman

JL-PropRoman ---

MMMA-PropRoman ---

MaruGothic M PropRoman

MidashiGO MB31 PropRoman

MidashiMin MA31 PropRoman

Mincho-PC Hiragana ---

Minch-PC Katakana ---

Osaka Mono Roman ---

Osaka PropRoman PropRoman

System Guide 1-5

System Administration

Table 1-2. Optional, Licensed Kanji Fonts

Font family Stresses and weights

Ryumin-Light-KL PropRoman

PCL resident fonts

There are three types of PCL 5e resident fonts that are permanently loaded at the Xerox FreeFlow Print Server controller:

• Scalable Intellifont typefaces

• LaserJet IV bitmap typefaces

• Typefaces that match the TrueType fonts as shown in Table 1-3:

“PCL Resident, Scalable Fonts”.

NOTE: These are the same internal typefaces that are provided with the HP LaserJet 4 printer.

Table 1-3. PCL Resident, Scalable Fonts

Font family Typefaces

Albertus Medium, Extra Bold

Arial Regular, Bold, Italic, Bold Italic

Antique Olive Antique Olive, Bold, Italic

CG Times CG Times, Bold, Bold Italic, Italic

CG Omega CG Omega, Bold, Bold Italic, Italic

Clarendon Condensed

Coronet ---

Courier Regular, Bold, Bold Italic, Italic

CourierPS Regular, Bold, Oblique, Bold Oblique

Garamond Antiqua, Halbfett, Kursiv, Kursiv Halbfett

Helvetica Regular, Bold, Narrow, Oblique,

NarrowBold, BoldOblique, NarrowOblique, NarrowBoldOblique

ITCAvantGuard Gothic Book, Gothic Demi, Gothic Book

Oblique, Gothic Demi Oblique

ITCBookman Light, Demi, Light Italic, Demi Italic

Letter Gothic Letter Gothic, Bold, Italic

LinePrinter ---

Marigold ---

1-6 System Guide

System Administration

Table 1-3. PCL Resident, Scalable Fonts

Font family Typefaces

New Century Schoolbook

Palatino Roman, Bold, Italic, Bold Italic

Symbol ---

SymbolPS ---

Times Roman, Bold, Italic, Bold Italic

Times New Regular, Bold, Italic, Bold Italic

Univers Medium, Medium Condensed, Medium

Wingdings ---

ZapfChancery ---

ZapfDingbats

Table 1-4. PCL 5e Resident Bitmap Fonts

Roman, Bold, Italic, Bold Italic

Condensed Italic, Medium Italic, Bold, Bold Italic, Bold Condensed, Bold Condensed Italic

Line Printer 16.67 pitch

8.5 point

Non-resident fonts

There may be many fonts available in your application that are not resident at the Xerox FreeFlow Print Server controller. There are two options for using non-resident fonts to create a document.

Downloaded fonts

If you expect to create a document using fonts that are available on your workstation but not available at the Xerox FreeFlow Print Server controller, your application may automatically download the font when the job is sent to the printer. Fonts downloaded in this manner are considered “temporary” and are deleted from the Xerox FreeFlow Print Server controller as soon as the job is printed.

Font family Typefaces

Portrait, Landscape

System Guide 1-7

System Administration

NOTE: Refer to your application documentation for more information on downloading fonts in your document.

If you are using a font in your application that has the same name as a resident font but is a different version, it must be downloaded with the job. The Xerox FreeFlow Print Server controller will use the downloaded font rather than the resident font.

NOTE: Marking a font for “permanent” downloading in your application is not supported.

Optional or soft fonts

Downloading fonts each time you print will increase the size of the file and result in a longer transmission time. If your print jobs regularly require a font that is not a resident font, you may request to have it installed as an optional font at the Xerox FreeFlow Print Server controller. Your printing organization's font policy should give you the specific information you need to request a special font.

Font substitution

PostScript fonts

PCL 5e fonts

A document may require a font that is not available at the Xerox FreeFlow Print Server controller and has not been downloaded with the source file. When the requested font is not available, font substitution will take place.

A single default font, set by the System Administrator in the Xerox FreeFlow Print Server software, will be substituted for any font requirements that cannot be met at the Print Server controller. A message will be printed to confirm that a substitution has taken place.

Another type of substitution occurs for PCL fonts. If a requested PCL font is not available, the Xerox FreeFlow Print Server controller will determine which available font best matches the requested one and perform the substitution. Any PCL stream that does not have any fonts specified in the file will have the default font programmed in the “PCL font” section for the corresponding queue in Queue Management.

1-8 System Guide

Font resources

Additional information on fonts can be found in:

• Xerox FreeFlow

Language book

• Xerox FreeFlow

• Xerox Document Services Platform MICR User Guide

System Preferences caveats

Combinations of certain System Preferences settings can be set in order to enhance certain customer workflows. Some examples follow:

System Administration

Print Server Using LCDS Print Description

Print Server Security Guide

• When printing on transparency stock and Administrative Pages (such as a Banner Page), the FreeFlow Print Server uses the default administrative page stock (versus the document job stock) to print the Administrative Pages.

• If Resource Based Scheduling is enabled

System Preferences > Job Processing > Resource Based Scheduling), the job is held until the default administrative page stock is loaded on the printer.

• If Resource Based Scheduling is disabled

displayed telling the user to load the requested stock.

NOTE: If you are printing Administrative Pages (Banner Page, Error Page, Attribute Report) with your transparency job, ensure that the default administrative stock is loaded before running the job.

printing

(Setup >

, a message is

System Guide 1-9

System Administration

1-10 System Guide

2 Job submission

This section addresses printer drivers, hot folder and multiple job submission, Remote Print Server, and web submission.

How to obtain the print drivers

Printer drivers are available on the CentreWare Printer Drivers CD that came with your machine or they can be downloaded from the Xerox Web site.

CentreWare printer drivers CD

Job submission

The installation files for the Xerox system printer drivers are available on the print drivers CD. For updates and additional information, check the Xerox web site at www.xerox.com

Printer drivers at the Xerox web site

Xerox system printer drivers can be downloaded from the Xerox Web site at www.xerox.com system models are available from the Web site.

To download printer drivers:

1. Open a browser and access the Xerox web site.

2. Select [Support & Drivers] at the top of the window.

3. In the search area, enter the appropriate product family.

• A window that supports that product family opens.

4. Find the appropriate printer and controller and select [Drivers & Downloads]

. The installation files for all Xerox

The Drivers & Downloads window for that printer opens.

5. Select your operating system (such as, Windows XP or Mac OS) from the Operating System list.

6. Select a language from the Language list

System Guide 2-1

Job submission

7. Select the appropriate driver information from the Drivers list.

There may be a recommended check marked driver listed as the first driver in the list.

• If there is recommended driver, select this driver.

• If there is not

a recommended, check marked driver, select

the one that best fits your printing requirements.

8. One of the following occurs:

• An “End User License Agreement” window opens, or

• The File Download window opens.

9. Select either the [Accept] or [Start] button to download the appropriate printer driver.

You are asked if you want to save or run the file.

10. Select [Save]. The Save As window opens.

11. Select a location for the file download.

12. Select [Save]. The Win-Zip file is saved to that location.

13. Close your internet browser.

14. Open the file location where the printer driver was saved.

Double-click on the Win-Zip file; the Win-Zip window opens.

15. From the Win-Zip window, select [Actions] [Select All].

16. Select the [Extract] button.

17. Select a file location to save the extracted files and click the

[Extract] button.

The files are extracted to that location.

18. Select [Close] to close the Win-Zip window.

19. Continue to “Installing the print drivers” on page 2-3 to install

the print drivers.

2-2 System Guide

Installing the print drivers

From the CentreWare printer drivers CD

Insert the CD into the disc drive. Installation instructions are provided on the CD; also refer to the CentreWare Printer Drivers Guide.

From the downloaded Win-Zip file

Refer to the instructions outlined in the CentreWare Printer Drivers Guide.

Job submission

Hot folder submission

Hot folders provides a fast and convenient method to submit printready jobs into network folders. It enables users to drag and drop files into any Xerox Freeflow Print Server queue for automatic printing.

This supports both Page Description Language (PDL) jobs with or without Xerox Printing Instruction Format (XPIF) tickets. The ability to support XPIF tickets with PDL files adds flexibility when users want specific settings for jobs instead of default queue settings.

To enable Hot Folders, perform the following:

1. Right-click on a queue

2. Select [Hot Folder]

3. Select [Enable Hot Folder]

FreeFlow Print Server creates an associated Hot Folder for the queue and also creates an “Error” folder in the Hot Folder.

NOTE: Only System Administrators can Enable or Disable Hot Folders. See the Online Help for more details.

Hot Folders directory

All the hot folders created by FreeFlow Print Server UI are stored at the directory: /var/spool/XRXnps/hotfolders.

This directory is configurable through /opt/XRXnps/configuration/ printSvc.config file.

System Guide 2-3

Job submission

Workflow example

1. The user enables “hot folder” for the queue on FreeFlow Print

Server GUI. For example, the user enables a queue called “skywalker_PRINT” on the “skywalker” machine.

2. The FreeFlow Print Server creates an associated Hot Folder for that queue and an “Error” folder in the Hot Folder.

3. The FreeFlow Print Server then exports the Hot Folder onto the network for job submissions. In this example, the user sees a folder named “skywalker_PRINT” with comments as “skywalker_PRINT Hot Folder”.

4. The user then drops several non-XPIF ticket associated jobs or XPIF pre-pended jobs that are ready to print into a Hot Folder.

The user wants to use a separate XPIF ticket for a data file and drops the data file in a specific location on the FreeFlow Print Server. The user then drops the associated XPIF ticket into Hot Folder.

Support information

For example, the user drops the file called “eightPages.pdf” into the skywalker_PRINT folder to be printed.

5. The Hot Folder Observer periodically (every five seconds by default) observes the hot folder for the presence of a job.

Upon detecting presence of a job, it sends the job to the FreeFlow Print Server.

6. When the job successfully completes printing, Hot Folder Observer deletes the job in Hot Folder.

If a job fails to submit, the Hot Folder moves the job to “Error” folder.

• By default, the value of polling interval is set to five seconds. This value can be changed under [System] [System Preferences] [Job Processing > Hot Folder].

• The Hot Folder feature does not affect normal job submission, processing, or printing.

2-4 System Guide

Caveats

• The Hot Folder feature may not be available on Mac OS 9 since Mac OS 9 does not support SAMBA.

• There is no authentication support for Hot Folder access All hot folders are publicly

• The FreeFlow Print Server does not know who the actual job submitter is. The sender name specified on the GUI is a generic name (and is “HotFolderClient”).

visible.

Troubleshooting Hot Folder problems

The following logs are important for troubleshooting problems; if there was no response from the agent to the browser, one or all for the followings can be done:

NOTE: You must be root to use the following tools.

Job submission

•# prstat

• Shows activity of the processor and running programs.

Often this is seen whether or not the hf_observer is still running. It may be that one of the processes that is using a lot of processor time is contributing to the reason the hf_observer cannot respond and therefore cannot submit jobs to the print server.

• Normally, the user should see the hf_observer takes less

than 1.0% of the CPU time. The following line shows only

0.7% consumption of the CPU time.

1324 root 28M 7096K sleep 59 0 0:00:00 0.0% hf_observer/4

• ps -ef | grep hf_observer

If you see the following line, the hf_observer is alive.

root 1324 1275 0 10:28:37 pts/12 0:01 ./hf_observer

System Guide 2-5

Job submission

JDF support via the Hot Folder feature

The Job Definition Format (JDF) is a job ticket and workflow specification language. It provides the means to describe print jobs.

The ability to support JDF job tickets with PDF data files adds flexibility when users want specific settings for jobs instead of default queue settings.

Technical overview

JDF job tickets are submitted through the Hot Folders feature. Upon receiving a JDF job ticket from Hot Folder (HF) Observer, the JDF Gateway (JDFGW) uses the JDF Toolkit to process the ticket and submit the data file associated with the ticket to the FreeFlow Print Server to print.

After each job submission to the FreeFlow Print Server, the JDF Gateway updates and outputs the JDF job ticket into a specific or a default folder.

The JDF Process

Receive JDF Job Tickets from Hot Folder

Process JDF Job Tickets

Submit Data Files to FreeFlow Print Server

When a file is dropped in the Hot Folder, HF Observer checks if the file is a JDF job ticket. If it is, HF Observer submits the ticket to JDFGW.

The JDF Gateway is invoked to parse the ticket and create a JDF Node based on the ticket. The JDF Toolkit then transforms the JDF Node into a Combined Digital Printing (CDP) Node.

After a CDP Node is formed, the job attributes are converted into the common Common Print Semantics Specification (CPSS) representation.

The JDFGW converts the CPSS representation of job attributes to the FreeFlow Print Server representation and submits data files along with these job attributes to the Print Server for printing.

2-6 System Guide

Updates and Outputs JDF Job Tickets:

After each job submission to the FreeFlow Print Server, JDF Gateway updates and outputs the JDF job ticket into specific or default folders depending on the job submission status.

The updated JDF job ticket contains a relative job status and the process time required.

The location of a specific folder is specified in the JDF job ticket by “TargetRoute”. For example, a JDF job ticket has the following:

…. <NodeInfo TargetRoute=”/var/spool/XRXnps/JDF_Output”/> … This means, that the updated JDF job ticket, after job submission,

is moved to directory: “/var/spool/XRXnps/JDF_Output/” If such information does not exist in a JDF job ticket, then the

default folders will be used to hold the updated JDF job ticket. The default failure folder is named “error” and is a sub-directory of

Hot Folder directory. The default success folder is named “output” and is a sub-directory of Hot Folder directory. Both names and locations of these default folders are configurable via the property file “/opt/XRXnps/XRXjdf/WEB-INF/classes/config/ JdfJmfGateway.properties”.

Job submission

Processes invalid syntax/value JDF Job Tickets

If the JDF job ticket has unsupported structural features, such as a JDF Process node that is subordinate to a Product node, or if it includes a supported attribute whose value is not supported or which has an invalid syntax (i.e., for which JDFToolkit returns a “Classification of Product Node failed” error), the job ticket cannot be converted to a valid print job. In this case, JDF GW puts the invalid JDF job ticket into the Hot Folder “Error” folder, and submits an (invalid) empty no data job to alert the FreeFlow Print Server operator to the error condition.

FreeFlow Print Server will display the following error messages:

• Processing Error - This job cannot be printed because the Job Data File or the Pathname does not exist or the Pathname is invalid.

Cancel the job and suggest that the job Data File or the Pathname be checked prior to resubmitting.

• System error occurred while attempting to process this job.

Please resubmit this job

Select clear fault to print this job or

Cancel job and resubmit

System Guide 2-7

Job submission

JDF Workflow Example

1. User enables “hot folder” for the queue in the FreeFlow Print

Server.

2. FreeFlow Print Server UI creates an associate Hot Folder for the queue.

3. Hot Folder Observer will create an “Error” folder in the Hot Folder if a job fails to submit to the FreeFlow Print Server.

4. FreeFlow Print Server exports the Hot Folder onto the network for job submissions.

5. User drops a data file, in a specific location in FreeFlow Print Server. The submitter drops the associated JDF job ticket into Hot Folder.

6. Hot Folder Observer sends the JDF job ticket to JDFGW.

7. JDFGW processes the ticket and sends job attributes along

with data file into the FreeFlow Print Server for printing.

a. When the job successfully completes printing, JDFGW

writes the updated JDF ticket.

JDF Considerations

• JDFGW does not support multiple input files. A JDF ticket that

• A JDF ticket must have “page range” attribute specified in the

• If a JDF ticket has multiple file specifications, each

• Job Submission Status in the updated JDF ticket only reflects

• If a JDF ticket contains attributes with invalid syntaxes or

b. If the JDF job ticket is invalid or JDFGW fails to submit

job into the FreeFlow Print Server, JDFGW writes the updated JDF ticket to “error” sub folder”.

contains multiple input file specifications (e.g., front cover, back cover, and/or body content) must point to a single file.

input file specification.

specification must have “page range” set and be continuous.

the status of successful submission into FreeFlow Print Server.

invalid values, it will be moved to the “error” folder.

Troubleshooting JDF

The following logs are important for troubleshooting problems: If there was no response from the agent to the browser, one or all

of the following can be done.

2-8 System Guide

Job submission

1. Enter the following command at a terminal:

ps -ef | grep java

If you see the following line, the JDFGW is likely to be alive.

root 5845 1 0 Sep 07 pts/5 12:08 /opt/XRXnps/ XRXweb/jre/bin/java -Xms128M -Xmx128M -Xmn32M XX:MaxPermSize=64M -

Since JDFGW shares a single JVM with Internet Services Gateway, there is no single process dedicated to JDFGW.

In addition to this, look at the JDFGW log file

2. Logging files are located at /var/spool/XRXnps/log/ JdfJmfGateway.log.0

3. Upon a new restart of FreeFlow Print Server or new restart of JDFGW, the JDFGW log shows:

2006.06.06 16:27:07 INFO com.xerox.gateways.jdfjmf.common.JmfGatewayListener init [thread-10] Gateway Running on http://[server IP address will appear]

To indicate that JDFGW is running and now ready to process JDF tickets.

4. By default, JDFGW is configured to log all messages. There are many levels of logging:

SEVERE (highest value)

WARNING

INFO

CONFIG

FINE

FINER

FINEST (lowest value)

If you wish to change the level of logging, you can do so by editing the configuration file /opt/XRXnps/configuration/ printSvc.config:

# Set the default logging level for the root logger

.level = <value>

With value being SEVERE/WARNING/INFO/CONFIG/FINE/ FINER/FINEST

System Guide 2-9

Job submission

Multiple job submission

There are three menu selections in the Xerox Freeflow Print Services interface (Reprint Manager):

•Print Selected

• Proof Selected

• Print Now Selected

When one of these print options is chosen, a dialog box opens that presents the queue options. Once the user selects the queue to send the job, the Xerox Freeflow Print Server displays a window that tracks the progress and completion of each job submitted. The [OK] button becomes enabled when the job is complete.

Jobs may be submitted simultaneously based on job size. There is no hard limit to job submission. However, when submitting hundreds of jobs, performance needs to be considered since it may degrade.

The user always has the option of canceling the operation once in progress. This does not disrupt any job currently being run but prevents any further jobs from being submitted.

Web submission

Printing Using the Internet Services Web Client

With the Internet Services Web Client, you use a browser to access windows that enable you to select a document file, set up a job ticket, and submit your print job to the printer. This method of job submission does not require any software.

NOTE: To use the Internet Services Web Client, you must have a print-ready file (a file that does not need to be modified), such as a PostScript (.ps), PDF, or PCL file.

To submit jobs using the internet services web client:

1. Enter the IP address of your printer in the URL field of your internet access provider and select [Search].

The web client interface opens.

2. Select the [Job Submission] button.

The Xerox Job Submission window opens.

NOTE: Most of the options in this window are automatically set for Printer Default. To make selections, you must clear the Printer Default check box under each option.

2-10 System Guide

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