Xerox FlowPort 2.1.1 SP2 Installation Guide

Installation and

Setup Guide

Version 2.1.1 SP2

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX®, The Document Company®, the stylized X, DataGlyph, Document Centre, CentreWare, DocuShare, PaperWare, are registered trademarks and FlowPort, Document Token, and DocuStamp are trademarks of Xerox Corporation or its subsidiaries.

Adobe and Acrobat are registered trademarks of Adobe Systems, Incorporated. Lotus, Lotusphere, and Lotus Notes are registered trademarks and Notes and Domino are trademarks of Lotus Corporation. Pagis and TextBridge are registered trademarks of ScanSoft, Inc. Microsoft, Microsoft Windows, Microsoft Word, Microsoft Exchange, Microsoft Internet Explorer, Microsoft Office, Imaging for Windows, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Netscape Navigator and Netscape Enterprise Server are registered trademarks of Netscape Communications Corporation. HP, PCL, and HP Deskjet are registered trademarks of Hewlett-Packard Company. IBM is a registered trademark of International Business Machines Corporation. Java, Java Runtime Environment, JRE, Java Archive, JAR, and Sun Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. All other product names are trademarks/tradenames of their respective owners.

Notice

Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer or Xerox for details.

March 2002

Contents

Chapter 1	Installing FlowPort Server 2.1.1 SP2 ............................	1–1
	FlowPort CD-ROM Contents......................................................	1–2
	FlowPort System Requirements...................................................	1–3
	FlowPort Server Requirements ............................................	1–4
	Network Environment...........................................................	1–5
	FlowPort Client Requirements ....................................................	1–6
	Optional Components..................................................................	1–7
	Microsoft Office .......................................................................	1–7
	Repositories .............................................................................	1–7
	Performance Considerations.......................................................	1–8
	Server Ports .............................................................................	1–8
	Web Browser............................................................................	1–8
	Installing FlowPort 2.1.1 SP2 .....................................................	1–9
	Running FlowPort 2.1.1 SP2 for the First Time .......................	1–23
	Xerox Document Centre Setup ..................................................	1–29
	Internet Fax Machine Setup (Optional) ....................................	1–30
	SMTP Server ......................................................................	1–30
	POP3 Polling Server..........................................................	1–31
	Getting More Information .........................................................	1–32
	Customer Support ..................................................................	1–32

Contents iii

Uninstalling FlowPort...............................................................	1–33
Stop the MSSQLServer Service and Exit the
Microsoft SQL Server Service Manager ............................	1–33
Stop the FlowPort Server ...................................................	1–34
Uninstall the MSDE and FlowPort Applications:..............	1–35
Upgrading from a Licensed Version of
FlowPort 2.1.1 SP1 to 2.1.1 SP2...............................................	1–37
Setting the FlowPort License Key .............................................	1–45

Appendix A Troubleshooting ..............................................................	A–1
System Requirements ...................................................................	A–2
Installing FlowPort .....................................................................	A–4
Configuring FlowPort .................................................................	A–6

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Installing FlowPort Server

2.1.1 SP2

The purpose of this document is to provide an experienced System Administrator with the FlowPort 2.1.1 SP2 system requirements and instructions for installing FlowPort and its suite of server-based applications.

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–1

FlowPort CD-ROM Contents

The Flowport CD-ROM contains the following software and documentation:

•FlowPort server software (includes language packs, Form Cleaner and Patch Manager applications (in /bin/util), and a restore from backup utility, RestoreFlowport.bat. See the file README_ENG.htm on the FlowPort CD-ROM for more information on RestoreFlowport.bat.

•MSDE (Microsoft Data Engine) software

•FlowPort documentation

—FlowPort User Guide (PDF)

—FlowPort Administrator Guide (PDF)

•JRE (Java Runtime Environment)

•Adobe Acrobat Reader

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FlowPort System Requirements

Before installing the FlowPort software, complete the installation checklist below to determine that your Xerox Document Centre, Internet Fax machine, and FlowPort server meet these requirements:

Xerox Document	or	Internet Fax
Centre ST	or	machine
Centre ST		machine
Scan To File option		TCP/IP-enabled
installed
Domain Naming		Domain Naming
System (DNS) host		System (DNS) host
name or static IP		name or static IP
address assigned:		address assigned:
_________________		_______________
TCP/IP-enabled
lpr-enabled

Note: For a list of Xerox Document Centre models currently supported, go to the Xerox web site at: http:// www.xerox.com/flowport

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–3

FlowPort System Requirements

FlowPort Server Requirements

Microsoft Windows 2000 Server, Service Pack 2, OR

Windows NT 4.0 Server with Service Pack 6a

Pentium III, 500 MHz or faster. If customer activity is significant, this server should be dedicated to FlowPort.

512 Mb RAM. If FlowPort is installed on a multi-purpose server, even more memory is recommended.

750 Mb free disk space (at least 270MB on the system drive)

200-400 MB virtual memory

TCP/IP-enabled

Three IP ports: 21 and 25 required, 80 recommended

Domain Naming System (DNS) host name or a static IP address assigned:

Important License Key Information

If your server has a DNS name, you MUST provide that name when you request a FlowPort license key from Xerox. If it does not have a DNS name, then you must provide the static IP address when you request a FlowPort license key from Xerox.

NOTE: If your FlowPort license is based on the server’s DNS name, and you change your DNS name after entering your license key, the FlowPort license will become invalid. You must then obtain a new license key from Xerox, based on the new DNS name. Similarly, if your FlowPort license is based on a static IP address, and that IP address changes or you obtain a DNS name, the license becomes invalid and you must obtain a new license.

If you obtain a DNS name or change a DNS name, previously printed forms become invalid, and you must reprint them. Also, if you didn’t have a DNS name, and you changed your static IP address, pre-printed forms become invalid and have to be reprinted.

Finding the DNS Hostname

If you are specifying the DNS hostname, verify that it is the DNS hostname rather than a Windows NT networking name. The server name that displays in the Windows Network Neighborhood may be the Windows networking name only.

To determine the DNS name of the server:

AOpen a Command window

BAt the command prompt, enter:

ipconfig

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FlowPort System Requirements

CView the output of the ipconfig command, and make a note of the server’s IP address.

DAt the command prompt, enter:

nslookup <IP address>

If the server has a DNS name, you will receive a response with the fully qualified DNS name and IP Address. You use the fully qualified DNS name to access the FlowPort server in the web browser. For example:

http://my_DNS_name.company.com

If the hostname is not registered, you will get a message that the server cannot find the hostname. In this case, you may use the FlowPort server’s IP address to access FlowPort in the web browser. For example:

http://192.121.65.32

You must have network access to a Xerox Document Centre, or Internet Fax machine

Do not run FTP or Email (such as Microsoft Exchange) services on the same server as FlowPort

Do not run Microsoft Internet Information Server (IIS) on the same server as FlowPort.

Network Environment

The following services can be provided anywhere on the network:

SMTP mail host; for example, a Microsoft Exchange server may be used as the mail host

SMTP email functions

Domain Naming System (DNS)

Optional (if not printing to a Xerox Document Centre): PostScript Level 2 (or higher) or PCL Level 3 (or higher) networked printer (must be TCP/IPand lpr-enabled)

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–5

FlowPort Client Requirements

The FlowPort server is accessed through a Web browser. It can be accessed on any platform that supports the following:

Microsoft Internet Explorer 4.0 to 5.5

Microsoft Internet Explorer 6.0 (note that with IE 6.0, some features of FlowPort may require you to refresh)

Netscape Navigator, version 4.5.1 to 4.77.

Viewer that supports multi-page TIFF email attachments, such as Imaging for Windows or Pagis 2.06 Viewer

Note: A free Pagis viewer can be downloaded from the

Scansoft web site at:

http://www.scansoft.com/products/

Click on the link for Pagis Pro Millennium and look for the free download.

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Optional Components

Microsoft Office		If you plan to print Microsoft Office documents, you need to install
		Microsoft Office on the FlowPort system. FlowPort supports Office
		97 or greater. FlowPort Document Token and Document Catalog
		forms can be used to print Microsoft Word, Excel, and PowerPoint
		documents.

		Note: Installing Microsoft Office before installing FlowPort is
		recommended.

Repositories		The FlowPort applications “Document Catalog” and “Document
		Token” may require a repository to be installed on a server. The
		following repositories are supported by FlowPort:
		• Xerox DocuShare 2.2 or later (store and access)
		• Lotus Domino.Doc (store and access)
		• Lotus Domino (store and access)
		• FTP Directory (store and access)
		• Documentum (store and access)
		• Email to Microsoft Exchange (store only)
		• Email to Lotus Notes/Domino (store only)
		• Windows shared folders (store and access)
		• Microsoft Exchange 2000 (store and access)

		Note: Refer to your repository documentation for server
		requirements.

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–7

Performance Considerations

	FlowPort server performance can be affected by software running
	on the same host system. This section provides information that
	maximizes FlowPort server performance.
Server Ports	You can install FlowPort and repository software on the same
	server; however, this will increase contention for the CPU. FlowPort
	operates its own Web server, therefore a dedicated HTTP port, such
	as port 80, is required. The repository HTTP port should be
	configured with a different value, such as port 90.
Web Browser	To improve performance when using a web browser on the same
	machine as the FlowPort server, you should set the browser’s
	priority to Low:
	1 Right-click the Windows taskbar and click Task Manager.
	2 Select the Processes Tab, then Right-click netscape.exe or
		iexplorer.exe.
	3 Point to Set Priority and then click Low.

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Installing FlowPort 2.1.1 SP2

Follow the steps in this section to install FlowPort server software. The following procedure shows the Windows 2000 server installation only. If you are installing the FlowPort Server software on a Windows NT4.0 server, note that there are minor differences in the installation, and you may have to reboot the server during the installation. Use this Windows 2000 installation as a guide.

NOTE: Before you install FlowPort for the first time, be sure to uninstall any version of JRE or Adobe Acrobat that is on the server. FlowPort will prompt you to install the supported versions during the installation.

If you are upgrading from an earlier FlowPort release, please see the section “Upgrading from a Licensed Version of FlowPort 2.1.1 SP1 to 2.1.1 SP2” on page 37.

To install FlowPort 2.1.1 SP2 on a Windows 2000 server that does not have an existing FlowPort installation:

1	Insert the FlowPort CD into the CD-ROM drive.
2	If the FlowPort installation program does not run automatically:

ADouble-click to open My Computer.

BClick the CD-ROM drive.

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–9

Installing FlowPort 2.1.1 SP2

C Click setup.exe. The English/Francais screen displays.

3	Select “Install FlowPort on this server” for English, “Installer
	FlowPort sur ce serveur” for French. The Xerox FlowPort

Installation screen displays.

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Installing FlowPort 2.1.1 SP2

4 Click Install FlowPort. The Install These First screen displays.

NOTE: During the FlowPort installation, the FlowPort installer may ask you to reboot the system. In this case, reboot your system. FlowPort will continue where the installation left off.

5 Install the following applications:

AJRE (Java Runtime Environment). Follow the onscreen instructions to complete the JRE installation.

BAcrobat Reader. Follow the onscreen instructions to complete the Acrobat Reader installation.

CClick Next in the Install These First screen when done.

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–11

Installing FlowPort 2.1.1 SP2

6	On the Now Run This Test screen, click Run Configuration Tester
	if you are not sure of your configuration, and follow the on-screen

instructions.

Otherwise, click Next to continue to the Start FlowPort Installation screen.

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Xerox FlowPort 2.1.1 SP2 Installation Guide

	Installing FlowPort 2.1.1 SP2
7	If you chose to run the Configuration Tester, the FPConfigTest
	Welcome screen displays. Click Next to continue.

8 The Test Preparation screen displays. Click Next to continue.

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–13

Installing FlowPort 2.1.1 SP2

9 Enter the HTTP port you would like to use, and click Next.

10 Enter the server’s DNS name and domain name, and click Next.

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	Installing FlowPort 2.1.1 SP2
11	Enter the network’s fully qualified SMTP server name., and click
	Next.

12 The screen displays. review the information, and click Test.

Chapter 1: Installing FlowPort Server 2.1.1 SP2 1–15

+ 43 hidden pages

Xerox FlowPort 2.1.1 SP2 Installation Guide

FlowPort CD-ROM Contents

FlowPort System Requirements

FlowPort Client Requirements

Optional Components

Microsoft Office

Repositories

Performance Considerations

Server Ports

Web Browser

Installing FlowPort 2.1.1 SP2