XENO XDR5K4 Setup And User's Manual

Xeno XDR5K4 real time DVRs
SET UP AND USER MANUAL

Xeno XDR5 DVR manual V1.0

BEFORE YOU BEGIN
Read these instructions before installing or operating this product.

Note: This installation should be made by a qualified service person and should conform to local codes.
This manual provides installation and operation information. To use this document, you must have the

following minimum qualifications:


 -voltage electrical connections

INTENDED USE
Only use this product for its designated purpose; refer to the product specification and user documentation.

CUSTOMER SUPPORT
For assistance in installing, operating, maintaining and troubleshooting this product refer to this document
and any other documentation provided. If you still have questions, please contact Norbain Technical
Support and Sales:

Norbain Ltd

210 Wharfedale Road, IQ Winnersh, Wokingham, Berkshire RG41 5TP

[phone]

Note: You should be at the equipment and ready with details before calling Technical Support.
CONVENTIONS USED IN THIS MANUAL

Boldface or button icons highlight command entries. The following WARNING, CAUTION and Note

statements identify potential hazards that can occur if the equipment is not handled properly:

WARNING:

Improper use of this equipment can cause severe bodily injury or equipment damage.

** CAUTION:

Improper use of this equipment can cause equipment damage.

Note: Notes contain important information about a product or procedure.

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The crossed-out wheeled bin mark symbolizes that within the European Union the product
must be collected separately at the product end-of-life. This applies to your product and any
peripherals marked with this symbol. Do not dispose of these products as unsorted municipal
waste.

CE MARK

This apparatus is manufactured to comply with the radio interference. A Declaration of
Conformity in accordance with the following EU standards has been made. The manufacturer
declares that the product supplied with this document is compliant the provisions of the EMC

CE RoHS2: 2011/65/EU

* This symbol indicates electrical warnings and cautions.
** This symbol indicates general warnings and cautions.

NORBAIN SD LTD reserves the right to make changes to the product and specification of the product from
time to time without prior notice.

WARNINGS AND CAUTIONS

To reduce the risk of fire or electric shock, do not insert any metallic objects through the ventilation grills or
other openings on the equipment.

IMPORTANT SAFEGUARDS

1. READ AND RETAIN INSTRUCTIONS

Read the instruction manual before operating the equipment.

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Retain the manual for future reference.

2. CLEANING
Turn the unit off and unplug from the power socket before cleaning. Use a damp cloth for cleaning. Do not
use harsh cleansers or aerosol cleaners.

3. ATTACHMENTS
Do not use attachments unless recommended by manufactured as they may affect the functionality of the
unit and result in the risk of fire, electric shock or injury.

4. MOISTURE
Do not use equipment near water or other liquids.

5. ACCESSORIES
Equipment should be installed in a safe, stable location. Any wall or shelf mounting accessory equipment
should be installed using the manufacturer’s Instructions. Care should be used when moving heavy
equipment. Quick stops, excessive force, and uneven surfaces may cause the equipment to fall causing
serious injury to persons and objects.

6. VENTILATION
Openings in the equipment, if any, are provided for ventilation to ensure reliable operation of the unit and to
protect if from overheating. These openings must not be blocked or covered

7. POWER SOURCES
The equipment should be operated only from the type of power source indicated on the marking label. If you
are not sure of the type of power supplied at the installation location, contact your dealer. For equipment
designed to operate from battery power, refer to the operating instructions.

8. GROUNDING OR POLARIZATION
If the equipment is powered through a three-way grounding-type plug, a plug having a third (grounding) pin,
the plug will only fit into a grounding-type power outlet. This is a safety feature. Do not defeat the safety
purpose of the grounding-type plug.

If your outlet does not have the grounding plug receptacle, contact your local electrician.

9. CORD AND CABLE PROTECTION
Route power cords and cables in such a manner to protect them from damage by being walked on or
pinched by items places upon or against them.

10. LIGHTNING
For protection of the equipment during a lightning storm or when it is left unattended and unused for long
periods of time, unplug the unit from the wall outlet. Disconnect any antennas or cable systems that may be
connected to the equipment.

This will prevent damage to the equipment due to Lightning or power-line surges.

11. OVERLOADING

Do not overload wall outlets and extension cords as this can result in a risk of fire or electric shock

12. SERVICING

Do not attempt to service the equipment yourself as opening or removing covers may expose you to

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dangerous voltage or other hazards. Refer all servicing to qualified service personnel.

13. DAMAGE REQUIRING SERVICE

Unplug the equipment from the wall outlet and refer servicing to qualified service personnel under the
Following conditions:

A. When the power supply cord or the plug has been damaged.
B. If liquid has spilled or objects have fallen into the Unit.
C. If the equipment has been exposed to water or other liquids.
D. If the equipment does not operate normally by following the operating instructions, adjust those controls

that are covered by the operating instructions as Improper adjustment for other controls may result in
damage to the unit.

E. If the equipment has been dropped or the casing is damaged.
F. When the equipment exhibits a distinct change in performance.

14. REPLACEMENT PARTS

When replacement parts are required, be sure the service technician uses replacement parts specified by
the manufacturer or that have the same characteristics as the original part. Unauthorized substitutions may
result in fire, electric shock, or other hazards.

15. SAFETY CHECK

Upon completion of any service or repairs to the equipment, ask the service technician to perform safety
checks to verify that the equipment is in proper operating condition.

16. FIELD INST

The installation of equipment should be made by a qualified service person and should conform to
all local codes.

17. CAUTION - THESE SERVICING

INSTRUCTIONS ARE FOR USE BY QUALIFIED SERVICE PERSONNEL ONLY.
TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT PERFORM ANY SERVICING OTHER THAN
THAT CONTAINED IN THE OPERATING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO

18. Use

certified/Listed

ALLA

TION

Class 2 power source

only

.

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WARNING

This is a Class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.

CE COMPLIANCE STATEMENT

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Product Key Features

Compression

 PAL/NTSC adaptive video inputs.
 H.264 video compression with high reliability and superior definition.
 Real time 25ips per channel at WD1.
 Each channel supports dual-stream. Main stream and Event streams.
 Independent configuration for each channel, including resolution, frame rate, bit rate, image quality, etc.
 Input and output video quality is configurable.
 Encoding for both audio/video composite stream and video stream; audio and video synchronizing output

during composite stream encoding.

 Watermark technology.

Local Monitoring

 Simultaneous HDMI/VGA and CVBS outputs;
 HDMI output and VGA output at up to 1920×1080P resolution.
 1/4/6/8/9/16-multi screen viewing options.
 Sequences of single cameras or split screens can be shown with programmable dwell times.
 Quick set menu is provided for live view.
 Camera viewing access is controlled via users rights
 Motion detection, tamper-proof, video exception alert and video loss alert functions.
 Privacy mask.
 Multiple PTZ protocols supported; PTZ presets and tours

HDD Management

 Supports 1 SATA hard disk internally, max 4TB per drive.
 8 network disks (8 NAS disks, or 7 NAS disks+1 IP SAN disk) can be connected.
 HDD group management.
 Support HDD standby function.
 HDD property: redundancy, read-only, read/write (R/W).
 HDD quota management; different capacity can be assigned to different channel.

Recording, Capture and Playback

 Up to 4-ch of synchronous playback at WD1 real time.
 Normal and event video encoding parameters.
 Multiple recording trigger types: normal, motion.
 8 recording time periods with separated recording types.
 Pre-record and post-record for motion detection for recording, and pre-record time for schedule.
 Searching record files by events.
 Customization of bookmarks, searching and playing back by bookmarks.

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 Locking and unlocking record files.
 Local redundant recording.
 Searching and playing back record files by channel number, recording type, start time, end time, etc.
 Motion analysis for the selected area in the video.
 Digital zoom available in play back mode
 Supports pause, play fast, play slow, skip forward, and skip backward when playback, mouse controlled

timeline selection

 Holiday recording schedule configuration.
 Overwrite and non-cycle recording mode.

Archive

 Export video data by USB, or SATA storage device
 Export video clips when playback.
 Management and maintenance of backup devices.

Alarm and Exception

 Alarm for video loss, motion detection, tampering, audio, abnormal signal, video input/output standard

mismatch, illegal login, network disconnected, IP confliction, abnormal record/capture, HDD error, and HDD
full, etc.

 Alarm triggers full screen monitoring, audio alarm, notifying client host, sending email and relay output.
 Automatic restore when system is abnormal

Other Local Functions

 Operation via front panel, mouse, IR remote control
 Three-level user management; admin user is allowed to create many operating accounts and define their

operating permissions, which includes the limit to access any channel.

 Operation, alarm, exceptions and log recording and searching.
 Import and export of device configuration information.

Network Functions

 1 self-adaptive 10M/100M NIC card is available.
 IPv6 is supported.
 TCP/IP protocol, PPPoE, DHCP, DNS, DDNS, RTSP, NTP, SADP, SMTP, SNMP, UPnP™, NFS, and

iSCSI are supported.

 TCP, UDP and RTP for unicast.
 Remote search, playback, download, locking and unlocking the record files, and downloading files broken

transfer resume.

 Remote parameters setup; remote import/export of device parameters.
 Remote viewing of the device status, system logs and alarm status.
 Remote HDD formatting and program upgrading.

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 Remote system restart and restore default settings.
 RS-485 transparent channel transmission.
 Alarm and exception information can be sent to the remote host
 Remotely enable/disable recording.
 Remote PTZ control.
 Two-way audio
 Embedded WEB server.

Development Scalability:

 SDK for Windows and Linux system.
 Source code of application software for demo.
 Development support and training for application system.

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Table of Contents

Product Key Features .................................................................................................................... 8

C H A P T E R 1 ......................................................................................................................... 16

Installation ................................................................................................................................... 16

1.1 Before your start ............................................................................................................. 17

DVR Pre-Installation ...................................................................................................... 17

DVR Installation............................................................................................................. 17

1.2 Hard Disk Installation ...................................................................................................... 18

1.3 Telemetry connections.................................................................................................... 20

PTZ RS-485 Connections .............................................................................................. 20

1.4 HDD Storage Calculation Chart ...................................................................................... 20

1.5 Menu Structure ............................................................................................................... 22

C H A P T E R 2 ......................................................................................................................... 23

Introduction ................................................................................................................................. 23

2.1 Front Panel ..................................................................................................................... 24

2.2 USB Mouse Operation .................................................................................................... 25

2.3 Input Method Description ................................................................................................ 26

2.4 Rear Panel ..................................................................................................................... 27

C H A P T E R 3 ......................................................................................................................... 30

Getting Started ............................................................................................................................ 30

3.1 Using the Wizard for Basic Configuration ....................................................................... 31

C H A P T E R 4 ......................................................................................................................... 35

Live View ..................................................................................................................................... 35

4.1 Introduction of Live View ................................................................................................. 36

4.2 Operations in Live View Mode ........................................................................................ 37

4.2.1 Using the Mouse in Live View ............................................................................... 37

4.2.2 Using an Auxiliary Monitor .................................................................................... 38

4.2.3 Quick Setting Toolbar in Live View Mode ............................................................. 38

4.3 Adjust Camera Settings .................................................................................................. 41

4.3.1 Configuring Video Parameters .............................................................................. 41

4.3.2 Configuring Privacy Mask ..................................................................................... 41

4.3.3 Configuring OSD Settings ..................................................................................... 43

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4.4 Adjusting Live View Settings ........................................................................................... 45

C H A P T E R 5 ......................................................................................................................... 47

PTZ Controls ............................................................................................................................... 47

5.1 Configuring PTZ Settings ................................................................................................ 47

5.2 Setting Presets, Tours & Learns ..................................................................................... 48

5.2.1 Customizing Presets ............................................................................................. 48

5.2.2 Calling Presets ..................................................................................................... 49

5.2.3 Customizing Tours ................................................................................................ 50

5.2.4 Calling Tours ........................................................................................................ 51

5.2.5 Customizing Learns .............................................................................................. 52

5.2.6 Calling Learns ...................................................................................................... 53

5.3 PTZ Control Toolbar ....................................................................................................... 55

C H A P T E R 6 ......................................................................................................................... 56

Record Settings ........................................................................................................................... 56

6.1 Configuring Encoding Parameters .................................................................................. 57

6.2 Configuring Record Schedule ......................................................................................... 60

6.3 Configuring Holiday Record ............................................................................................ 63

6.4 Configuring Motion Detection Record ............................................................................. 65

6.5 Configuring Redundant Record ...................................................................................... 70

6.6 Configuring HDD Group for Recording ........................................................................... 72

6.7 File Protection ................................................................................................................ 73

C H A P T E R 7 ......................................................................................................................... 76

Playback ...................................................................................................................................... 76

7.1 Playing Back Recorded Video ........................................................................................ 77

7.1.1 Playing Back by Channel ...................................................................................... 77

7.1.2 Playing Back by Time ........................................................................................... 81

7.1.3 Playing Back by Normal Video Search ................................................................. 83

7.1.4 Playing Back by Event Search .............................................................................. 86

7.1.5 Playing Back by Bookmark ................................................................................... 89

7.1.6 Playing Back by System Log ................................................................................ 93

7.2 Auxiliary Functions of Playback ...................................................................................... 96

7.2.1 Playing Back Frame by Frame.............................................................................. 96

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7.2.2 Smart Search ....................................................................................................... 96

7.2.3 Digital Zoom ......................................................................................................... 99

C H A P T E R 8 ....................................................................................................................... 101

Archive ...................................................................................................................................... 101

8.1 Archiving Record Files .................................................................................................. 102

8.1.1 Quick Export ....................................................................................................... 102

8.1.2 Archiving by Normal Video Search ..................................................................... 103

8.1.3 Archiving by Event Search .................................................................................. 107

8.1.4 Archiving Video Clips .......................................................................................... 110

8.2 Managing Backup Devices ........................................................................................... 111

C H A P T E R 9 ....................................................................................................................... 116

Event Settings ........................................................................................................................... 116

9.1 Setting up Motion Detection .......................................................................................... 117

9.2 Detecting Video Loss .................................................................................................... 120

9.3 Detecting Camera Tampering ....................................................................................... 122

9.4 Handling Exceptions ..................................................................................................... 124

9.5 Setting Alarm Response Actions .................................................................................. 125

C H A P T E R 10 ..................................................................................................................... 126

Network Settings ....................................................................................................................... 126

10.1 Configuring General Settings ...................................................................................... 127

10.2 Configuring Advanced Settings ................................................................................... 128

10.2.1 Configuring DDNS ............................................................................................ 128

10.2.2 Configuring NTP Server .................................................................................... 131

10.2.3 Configuring Email ............................................................................................. 132

10.2.4 Configuring SNMP ............................................................................................ 134

10.2.5 Configuring PPPoE Settings ............................................................................. 135

10.2.6 Configuring UPnP™ ......................................................................................... 137

10.2.7 Configuring Remote Alarm Host ....................................................................... 138

10.2.8 Configuring Multicast ........................................................................................ 139

10.2.9 Configuring RTSP ............................................................................................. 140

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10.2.10 Configuring Server and HTTP Ports ............................................................... 141

10.3 Checking Network Traffic ............................................................................................ 142

10.4 Configuring Network Detection ................................................................................... 143

10.4.1 Testing Network Delay and Packet Loss .......................................................... 143

10.4.2 Exporting Network Packet ................................................................................ 143

10.4.3 Checking Network Status ................................................................................. 144

10.4.4 Checking Network Statistics ............................................................................. 146

10.5 Single Stream Encoding ............................................................................................. 148

C H A P T E R 11 ..................................................................................................................... 149

System Configuration ................................................................................................................ 149

11.1 Basic Settings ............................................................................................................. 150

11.1.1 Configuring General Settings ............................................................................ 150

11.1.2 Configuring Advanced Settings ......................................................................... 151

11.1.3 Importing/Exporting Configuration Files ............................................................ 151

11.1.4 Restoring Default Settings ................................................................................ 153

11.1.5 Logging out/Shutting down/Rebooting Device .................................................. 154

11.2 Disk Management ....................................................................................................... 155

11.2.1 Initializing HDDs ............................................................................................... 155

11.2.2 Managing Network HDDs ................................................................................. 156

11.2.3 Managing HDD Group ...................................................................................... 158

11.2.4 Configuring Quota Mode ................................................................................... 161

11.2.5 Checking HDD Status ....................................................................................... 163

11.2.6 Checking S.M.A.R.T Information ...................................................................... 165

11.2.7 Configuring HDD Error Alarms .......................................................................... 165

11.2.8 Detecting Bad Sector ........................................................................................ 166

11.3 Managing User Accounts ............................................................................................ 168

11.3.1 Adding a User ................................................................................................... 168

11.3.2 Deleting a User ................................................................................................. 171

11.3.3 Editing a User ................................................................................................... 171

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11.3.4 Changing Admin Password .............................................................................. 172

11.4 Firmware upgrading .................................................................................................... 174

11.4.1 Upgrading by Local Backup Device .................................................................. 174

11.4.2 Upgrading by FTP ............................................................................................ 174

11.5 Viewing System Information ....................................................................................... 176

11.5.1 Viewing Device Information .............................................................................. 176

11.5.2 Viewing Camera Information............................................................................. 176

11.5.3 Viewing Record Information .............................................................................. 177

11.5.4 Viewing Network Information ............................................................................ 177

11.5.5 Viewing HDD Information ................................................................................. 178

C H A P T E R 12 ..................................................................................................................... 180

Others ................................................................................................ ....................................... 180

12.1 Searching & Export Log Files ..................................................................................... 181

C H A P T E R 13 ..................................................................................................................... 184

Appendix ................................................................................................................................... 184

Glossary ................................ ................................................................ ............................. 185

FAQ .................................................................................................................................... 186

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C H A P T E R 1

Installation

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1.1 Before your start

DVR Pre-Installation

The XDR5K4 Series DVR is highly advanced surveillance equipment that should be carefully installed. Please take into
consideration the following precautionary steps before installation of the DVR.

1. Keep all liquids away from the DVR.

2. Install the DVR in a well-ventilated and dust-free area.

3. Ensure environmental conditions meet factory specifications.

4. Install a manufacturer recommended HDD.

DVR Installation

During the installation of the DVR:

1. Use brackets for rack mounting.

2. Ensure there is ample room for audio and video cables.

3. When installing cables, ensure that the bend radius of the cables are no less than five times than its diameter.

4. Connect both the alarm and RS-485 cable.

5. Allow at least 2cm (~0.75-inch) of space between racks mounted devices.

6. Ensure the DVR is grounded.

7. Environmental temperature should be within the range of -10 ºC ~ 55 ºC, 14ºF ~ 131ºF.

8. Environmental humidity should be within the range of 10% ~ 90%.

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1.2 Hard Disk Installation

Before installing a hard disk drive (HDD), please make sure the power is disconnected from the DVR. A factory
recommended HDD should be used for this installation.

Tools Required: Screwdriver.

Steps:

1. Remove the cover from the DVR by unfastening the screws on the back and side.

2. Install the HDD in the HDD rack using the provided screws. Fasten the screws on the

button to fix the HDD.

3. Connect one end of the data cable to the motherboard of DVR and the other end to
the HDD.

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4. Connect the power cable to the HDD.

5. Re-install the cover of the DVR and fasten screws.

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Bit Rate

Storage Used

96K

42M

128K

56M

160K

70M

192K

84M

224K

98M

256K

112M

320K

140M

384K

168M

448K

196M

512K

225M

640K

281M

768K

337M

896K

393M

1024K

450M

1280K

562M

1.3 Telemetry connections

PTZ RS-485 Connections

To connect RS-485 devices to the DVR:

1. Press and hold the orange part of the pluggable block.

2. Insert signal cables into slots and release the orange part. Ensure signal cables are in tight.

Note: Make sure the pan/tilt receiver unit is connected to the D+ and D- of the RS-485 terminal of DVR.

1.4 HDD Storage Calculation Chart

The following chart shows an estimation of storage space used based on recording at one channel for an hour at a fixed
bit rate.

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1536K

675M

1792K

787M

2048K

900M

Note: Please note that supplied values for storage space used is just for reference. Storage space used is estimated by

formulas and may have some deviation from actual value.

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1.5 Menu Structure

The menu structure of the DVR is shown as below:

Main Menu

Search Menu

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C H A P T E R 2

Introduction

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No.

Name

Function Description

1

POWER

POWER indicator turns green when DVR is powered up.

2

STATUS

STATUS indicator lights in red when HDD is reading/writing.

3

Tx/Rx

Tx/Rx indictor blinks green when network connection is functioning
properly. 4 USB Interface

Connects USB mouse or USB flash memory devices.

5

IR Receiver

Receiver for IR remote.

2.1 Front Panel

The front panel of XDR5K4 DVR is shown in Figure 2.1.

Figure 2.1 Front Panel

Table 2.1 Description of the Front Panel

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Name

Action

Description

Left-Click

Single-Click

Live view: Select channel and show the quick set menu.
Menu: Select and enter.

Double-Click

Live view: Switch between single-screen and multi-screen.

Click and Drag

PTZ control: pan, tilt and zoom.
Tamper-proof, privacy mask and motion detection: Select target

area.
Digital zoom-in: Drag and select target area.
Live view: Drag channel/time bar.

Right-Click

Single-Click

Live view: Show menu.
Menu: Exit current menu to upper level menu.

Scroll-Wheel

Scrolling up

Live view: Previous screen.
Menu: Previous item.

Scrolling down

Live view: Next screen.
Menu: Next item.

2.2 USB Mouse Operation

A regular 3-button (Left/Right/Scroll-wheel) USB mouse can also be used with this DVR. To use a USB mouse:

1. Plug USB mouse into one of the USB interfaces on the front panel of the DVR.

2. The mouse should automatically be detected. If in a rare case that the mouse is not detected, the possible

reason may be that the two devices are not compatible, please refer to the recommended the device list from
your provider.

The operation of the mouse:

Table 2.1 Description of the Mouse Control

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Icons

Description

Icons

Description

English

Capital English

Numbers

Symbols

Lowercase/Uppercase

Backspace

Space

Enter

Exit

2.3 Input Method Description

Figure 2.2 Soft Keyboard

Description of the buttons on the soft keyboard:

Table 2.2 Description of the Soft Keyboard Icons

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No.

Item

Description

1

VIDEO IN

BNC connector for analog video input.

2

VIDEO OUT

BNC connector for video output.

3

USB Interface

Connects USB mouse or USB flash memory devices.

4

HDMI

HDMI video output.

5

VGA

DB15 connector for VGA output. Display local video output and
menu.

6

AUDIO IN

RCA connector for audio input.

7

AUDIO OUT

RCA connector for audio output.

8

LAN Interface

Connector for LAN (Local Area Network).

9

RS-485 Interface

Connector for RS-485 devices. Connect the D+ and D- terminals
to T+ and T- of PTZ receiver respectively.

10

12V

12VDC power supply.

11

POWER

Switch for turning on/off the device.

12

GND

Ground (needs to be connected when DVR starts up).

2.4 Rear Panel

Table 2.4 Descriptions of the Rear Panel Interfaces

Figure 2.3 Rear Panel

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2.5 Starting Up and Shutting Down the DVR

Purpose:

Proper startup and shutdown procedures are crucial to exptend the life of the DVR.

Before you start:

Check that the voltage of the power supply is the same with the DVR’s requirement, and the ground connection is
working properly.

Note：By default the DVR boots to all-day recording.

Starting up the DVR:

Steps:

1. Check the power supply is plugged into an electrical outlet. It is HIGHLY recommended that an Uninterruptible
Power Supply (UPS) be used in conjunction with the device.

2. Press the POWER button on the rear panel. The Power indicator LED should turn green indicating that the unit
begins to start up.

Shutting down the DVR

Steps:

1. Enter the Shutdown menu.

Menu > System->Basic->Shutdown

Figure 2.4 Shutdown Menu

2. Click the Shutdown button.

3. Click the Yes button.

Rebooting the DVR

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In the Shutdown menu, you can also reboot the DVR.

Steps:

1. Enter the Shutdown menu by clicking Menu > System->Basic->Shutdown

2. Click the Reboot button to reboot the DVR.

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C H A P T E R 3
Getting Started

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