Wurtec 11-930 User Manual

Download

Page 1

S3 Communicator

Building Powered

Emergency Telephone Guide

Use with Part Numbers 11-930 through 11-939

Version 5.0 September 2019

Page 2

For Quick Set-Up go immediately to page 5!

Applies to Part Numbers: 11-930, 11-931, 11-932, 11-933, 11-935, 11-936, 11-939

Contents

Getting Started ...........................................................3

Introduction ..............................................................4

Before Programming the Wurtec S3 Communicator ...............................5

Quick Set-Up (from onboard keypad)

Programming Phone Numbers ...............................................6

Programming Site Identication Message .......................................6

Adjusting Onboard Volume ..................................................7

Adjusting Conversation Volume ..............................................7

Resetting to Factory Defaults ................................................8

Installation

Line Connection ..........................................................9

Power Requirements .......................................................9

Programming (Locally or Remotely)

Programming Phone Numbers ...............................................9

Programming Ring-Down Line ..............................................10

Programming Ring Time ...................................................10

Programming Messages (Site ID) ............................................11

Programming Messages (Announcements) ....................................11

Getting Started

Carefully open the shipping box and remove contents.

Inspect the telephone(s) for any damage.

Make sure the microphone, speaker and LED are connected correctly to the pins. See

drawing below for locations.

If there is any damage call us for advice at 800-837-1066 or our tech line at 419-930-1066.

Programming (Locally or Remotely) | Advanced Options

User Preferences - Announcements On/O󰀨 ....................................12

User Preferences - Immediate Two-Way Conversation On/O󰀨 ......................13

User Preferences - Call Cancellation On/O󰀨 ....................................13

User Preferences - Maintenance Announcements On/O󰀨 .........................14

User Preferences - Timing Out ..............................................14

Talk Time ...............................................................15

Access Code ............................................................15

Touch Tone ID ...........................................................16

Ring Count .............................................................16

Unit Number (Line Sharing) .................................................17

External Output ..........................................................17

Program Status ..........................................................18

Calling Into Remote Phone ..................................................19

Reset to Factory Defaults ...................................................19

Testing the Phone Line .....................................................19

Phone Line Volume ........................................................20

Flowchart ................................................................21

Troubleshooting ....................................................... 21-25

Glossary .................................................................26

Warranty Policy ...........................................................27

2 Buy Online! Wurtec.com Buy Online! Wurtec.com 3

Page 3

Introduction

There are two ways to program the Wurtec S3C: 1) locally [using onboard keypad and battery

or external power supply] or 2) remotely [accessing the S3C from another location by calling

it]. We recommend programming LOCALLY.

Power Requirements: Externally 12-24V AC/DC isolated from earth ground at 200 mA

or higher. The rechargeable 9V battery should be rated 150 mAh or better. External

power keeps battery charged. A fully charged battery allows up to 4 hrs. of talk time

upon power failure.

Line Requirements: It is highly recommended to use a shielded twisted pair for the

telephone line with the shielding grounded at the controller or at the source of the

telephone line.

Use the program keys on the onboard keypad to program Emergency Phone Numbers and

Site ID Message. You can perform these programming procedures and access all available

options by entering the Program Menu, which is explained on pages 9-18.

Before Programming the Wurtec S3 Communicator

STEP 1

When programming locally be sure to have a 9V battery with adequate charge

connected to the phone or external power connected. This will energize the keypad

so it can be programmed. Keypad will NOT be active with telephone line power

only.

STEP 2

Be sure to have all the information you need programmed ready before you begin

programming the phone. The phone will repeat itself every three seconds until

the information is programmed into the phone or you press

programming mode.

STEP 3

The phone can be programmed backed to factory defaults at any point (see page

8) if a mistake is made. Also take note that if information is programmed incorrectly

the rst time, just follow the steps of programming again and it will overwrite the

previous program. For example, if an incorrect phone number was programmed,

follow the steps of programming the phone number again and the latest number

programmed would be the one saved to the phone.

VOL UP

then 0 to exit

To leave any menu at any time press

then 0 .

VOL UP

STEP 4

If you are having trouble getting the keypad to work for programming at this

point, please see the trouble shooting section on page 21, or the troubleshooting

owcharts on page 24 and 25. The trouble shooting page also has our help line

number for any questions or problems.

4 Buy Online! Wurtec.com Buy Online! Wurtec.com 5

Page 4

Quick Set-Up (from onboard keypad)

Quick Set-Up (from onboard keypad) cont.

Programming Phone Numbers

(The number(s) you want the S3C to autodial)

EMERG

STEP 1

Press the

STEP 2

The phone will say “press 1 for rst number, 2 for second number, 3 for third

number.” Choose which number you want to enter. The phone will ask you to enter

the number followed by the

phone to autodial and press the

the phone. See page 10 for ring-down programming.

STEP 3

Once the number is programmed, the phone will recite the number. If the number

is correct and you are nished you may press

If you have another number to program the phone will automatically revert back to

the phone number program menu and you will hear an option to program phone

numbers 2 and 3, follow the same steps to program those numbers if you choose to

do so. Note: The rst number will dial for 30 seconds, the second number will dial

for 60 seconds, and the third number will dial for 120 seconds.

PHONE

button on the keypad.

NUMB

key. At this point enter the number you want the

VOL DN

key. Up to 24 digits can be programmed into

VOL DN

Programming Site Identication Message

STEP 1

Press the

STEP 2

Press 1 to record. The phone will say “at the tone, record your message followed

when nished. A typical message consists of the address, name of the building the

elevator is in, and the elevator number if more than one elevator is present, and a

call back number. The site identication message should not exceed 16 seconds.

STEP 3

If the message that has been recorded is correct you may

press

needs to be recorded again, follow the steps for programming the site identication

message again. The new recording will automatically overwrite the old recording.

You can repeat this process until the message is correct.

SITE ID

button on the keypad.

MSG

. After you heard the tone, record the message and press the

VOL DN

then 0 to exit programming mode. If the message is incorrect and

VOL UP

then 0 to exit program mode.

VOL UP

key

VOL DN

Adjusting Onboard Volume

(volume of the programming menu voice)

STEP 1

To increase the volume of the onboard programming menu voice press the

TALK

and

/ END

8). Continue to press the

is reached. The number will increase as the volume increases. The phone will say

“8” repeatedly once it has hit its maximum volume.

STEP 2

To decrease the volume of the onboard programming voice press the

TALK

and

/ END

8). Continue to press and release the

reached. The number will decrease as the volume decreases. The phone will say

“1” repeatedly once it has reached its lowest volume.

keys at the exact same time then release. You will hear a number (1-

VOL UP

keys at the same time and then release. You will hear a number (1-

VOL DN

TALK / END

and

at the same time until the desired volume

VOL UP

TALK / END

Adjusting Conversation Volume

STEP 1

Be sure the phone is connected to a live telephone line and has either external

power connected or a 9V battery. If you have both the external power and a 9V

battery connected, be sure the battery is rechargeable, or it could result in a battery

malfunction and could damage the phone and or harm the installer.

STEP 2

To increase the volume of the person you are speaking to rst press the

key. If you have a live telephone line, the phone will say “Please enter number to

be dialed” and then you will hear a standard dial tone. DO NOT dial a number.

TALK / END

and

Once you hear the dial tone, Press the

and then release. You will hear your dial tone increase in volume and also hear

a number. Continue to press the

release until the desired volume is reached. The number will increase with each

volume increase. The phone will say “8” once the maximum volume is reached.

When nished press

TALK

to hang up the phone. (continued on next page)

/ END

and

keys until the desired volume is

VOL DN

and

VOL UP

keys at the exact same time

VOL UP

keys at the same time and then

TALK / END

6 Buy Online! Wurtec.com Buy Online! Wurtec.com 7

Page 5

Quick Set-Up (from onboard keypad) cont.

Installation

STEP 3

To decrease the volume of the person you are speaking to rst press the

key. If you have a live telephone line, the phone will say “Please enter number to

be dialed” and then you will hear a standard dial tone. DO NOT dial a number.

Once you hear the dial tone, Press the

time and then release. You will hear your dial tone decrease in volume and also

hear a number. Continue to press

release until the desired volume is reached. The number will decrease with each

volume decrease. The phone will say “1” once the lowest volume is reached. When

nished press

TALK

to hang up the phone.

/ END

Resetting to Factory Defaults

STEP 1

To reset everything to factory defaults press the

same time.

STEP 2

The phone will say “Factory defaults, press 1 to reset to default, 2 to cancel,

then 0 to disconnect.” To reset to default, press the 1 button on the

VOL UP

keypad. The phone will then say “Reset” and then shut o󰀨. At this point anything

that has been programmed in the phone is erased and reset to factory defaults.

Factory Defaults are as follows:

Voice Announcements - On

Call Cancellation - O󰀨

Immediate Two-Way Conversation - O󰀨

Maintenance Announcements - O󰀨

Ring Count - 1 Ring

Volume - Mid Level (4)

Emergency Phone Numbers - None

Site ID Message - None

Announcements - None

Talk Time - 180 seconds

Touch Tone ID - None

TALK / END

and

keys at the exact same

VOL DN

keys at the same time and then

VOL DN

VOL UP

and

keys at the exact

VOL DN

TALK / END

Line Connection

Connect the telephone line wires to the “TELCO” pins on the circuit board using the

supplied connector. Check the phone line for a dial tone, touch tone capabilities and

noise. You can do this by using the

TALK

button. We suggest you call your emergency

/ END

numbers and have them call you back. This will verify touch tone lines, phone numbers

and line conditions.

IMPORTANT! This step will save you time and unnecessary eld trips! Carefully

tape the shielding and any additional wires on the phone cable so they will not short

out the electronics or the telephone line at the circuit board. NOTE: GROUND THE

SHIELDING AT THE CONTROLLER OR SOURCE OF TELEPHONE LINE ONLY!

Power Requirements

TELCO Voltage: 24-52 VDC

TELCO Current: 23 mA

External Voltage: 12-24 VAC/DC Isolated from Earth ground.

External Current: 200 mA or Higher

Battery Voltage: 9 VDC

Battery Type: Rechargeable 150 mAh or higher

The S3 Communicator is not polarity sensitive.

Programming (Locally or Remotely)

To program Phone Numbers, Messages, Advanced Options and access Program Status press

PROG

the

button.

Programming Phone Numbers

STEP 1

Press

STEP 2

Press 1 for phone numbers.

STEP 3

Press 1 to program the rst number you want the phone to autodial. Press 2

PROG

button on the keypad.

for the second number you want the phone to autodial. Press 3 for the third

number you want the phone to autodial. If you only want one number programmed,

continue to the next step. If you want more than one number programmed, repeat

the following steps for each corresponding number slot.

STEP 4

Press 1 to program the number. Press 2 to review the number that was

previously programmed. Press 3 to delete the number.

previous menu. Or

then 0 to leave programming mode. (continued on next

VOL UP

to return to the

VOL DN

page)

8 Buy Online! Wurtec.com Buy Online! Wurtec.com 9

Page 6

Programming (Locally or Remotely)

STEP 5

Press 1 to program the number you want the phone to autodial. The phone will

ask you to “Enter number followed by

. Enter the number and press the

VOL DN

key. The phone will recite the number programmed. If the number is correct you

can continue on to programming by pressing

If you are nished programming the number you can press

to return to the previous menu.

VOL DN

then 0 to leave

VOL UP

programming mode.

Programming Ring-Down Line

STEP 1

Press

STEP 2

Press 1 for phone numbers.

STEP 3

Press 1 for rst emergency number.

STEP 4

Press 1 to program rst emergency number. The phone will say “enter number

STEP 5

At this point you can press

PROG

button on the keypad.

followed by

for the number, then press

VOL UP

. Since there is no number to dial on a ring-down line, program a

VOL DN

programming or you can press

. The phone will then say “You entered star”.

VOL DN

to return to the previous menu and continue with

then 0 to exit program mode.

VOL UP

Programming Ring Time

Ring Time allows you to program how long the rst emergency number is dialed. By default,

the rst emergency number will dial for 45 seconds. This can be programmed from 30 to 99

seconds depending on elevator code and or preference. Note: 2009 elevator code states a

45 second default ring time. Pre-2009 code states a 30 second default ring time. Please

be sure to program accordingly.

STEP 1

Press

STEP 2

Press 5 for Ring Time.

PROG

button on the keypad.

VOL DN

Programming (Locally or Remotely)

Programming Messages (Site ID)

Follow the steps below to program the Site ID message and local announcements. The Site

ID must identify where the emergency call is coming from. It’s played every time a call is

placed to or from the S3C, if not in immediate two-way. It is very important that this message

be recorded, as this is normally the way the call can be traced without verbal communication

from the passenger.

DEFAULT SETTING: The Site ID message will play inside the elevator cab. This can be

turned o󰀨 in the Announcements Menu. (see page 12)

STEP 1

Press

STEP 2

Press 2 for message menu.

STEP 3

Press 1 if you want to program the site identication message. Press 2 if you

STEP 4

To program the site identication message press 1 . The phone says “at the

PROG

button.

want to program for in car announcements. Press

then 0 to exit program mode.

VOL UP

tone, record your message followed by

then press

. If the message is correct you can press

VOL DN

. At the tone, record the message and

VOL DN

to return the previous menu.

VOL DN

to get to the previous

VOL DN

menu and continue programming, if you made a mistake and need to record again,

simply follow the steps again and it will automatically record over the old message.

If you are nished programming press

then 0 to exit program mode.

VOL UP

Programming Messages (Announcements)

There are three in car local announcements that notify the trapped person which of the 3

possible emergency numbers are being dialed. Each message can be up to 6 seconds long

and can typically contain the number that is being dialed or the name of the location the

number is dialing. For example, if the rst number was programmed to dial 911, you may

record ‘Calling 911’ or ‘Calling Police’.

STEP 3

Press 1 to program Ring Time. Press 2 to review.

STEP 4

The phone will ask you to enter a number between 30 and 99 followed by the

VOL DN

STEP 1

Press

STEP 2

Press 2 for message menu. (continued on the next page)

PROG MENU

button.

Once you have entered your choice, the phone will repeat the number back to

you. If correct press

to return to the previous menu or

VOL DN

then 0 to exit

VOL UP

programming.

10 Buy Online! Wurtec.com Buy Online! Wurtec.com 11

Page 7

Programming (Locally or Remotely)

STEP 3

To program the in car announcements press 2 . The phone will then ask you to

press 1 for rst announcement, 2 for second announcement, or 3 for third

announcement. These announcements coincide with the emergency numbers

programmed into the phone. The message itself is played inside the elevator. For

example, if the phone is set to dial 911, you may record “calling police station.” To

program an announcement for the rst number press 1 then press 1 again to

record. The phone will say “at the tone record your message followed by

STEP 4

If the message is correct you can press

menu, you can follow the steps again to record your new message over the old

message, or you can press

Note: The recorded announcement should not exceed 6 seconds.

then 0 to exit program mode.

VOL UP

to return to the previous programming

VOL DN

Programming (Locally or Remotely) | Advanced Options

In this group of menus, you will have the option to choose user preferences, set talk time,

enter an access code, enter touch tone ID, set ring count and review program status.

User Preferences - Announcements On/O󰀨

VOL DN

Programming (Locally or Remotely) | Advanced Options

User Preferences - Immediate Two-Way Conversation On/O󰀨

This feature allows the persons in the car to speak immediately with the called party after the

emergency call is answered. NOTE: If Immediate Two-Way Conversation is enabled the

Site ID message will not play.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 1 for user preferences.

STEP 4

Press 2 for immediate two-way conversation.

STEP 5

Once in the immediate two-way conversation menu, you can press 1 to turn on

PROG

button on the keypad.

immediate two-way conversation. Press 2 to review whether immediate two-way

conversation is on or o󰀨 (immediate two-way conversation is o󰀨 by default). Press

to turn o󰀨 immediate two-way conversation. Press

menu to continue on programming. Or press

mode once you are nished.

VOL UP

to return to the previous

VOL DN

then 0 to exit programming

Announcements are used to notify persons in the car which of the possible three emergency

phone numbers are being dialed. Use these at your discretion. Turning o󰀨 announcement will

also turn o󰀨 the Site ID message inside the elevator cab. The Site ID will, however, still play

for the operator.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 1 for user preferences.

STEP 4

Press 1 for announcements menu.

STEP 5

Once in the announcements menu you can press 1 to turn on the

PROG

button on the keypad.

announcements. Press 2 to review whether announcements are on or o󰀨.

Press 3 to turn o󰀨 announcements. Press

continue programming. Or press

then 0 to disconnect.

VOL UP

to return to the previous menu to

VOL DN

User Preferences - Call Cancellation On/O󰀨

When Call Cancellation is ON, the voice prompt states “Press button again to cancel” as soon

as a call is made. Pressing the button again will abort the call.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 1 for user preferences.

STEP 4

Press 3 for call cancellation.

STEP 5

Once in the call cancellation menu, you can press 1 to turn on call cancellation.

PROG

button on the keypad.

Press 2 to review whether call cancellation is on or o󰀨 (by default call cancellation

is o󰀨). Press 3 to turn o󰀨 call cancellation. Press

menu to continue programming. Press

nished.

then 0 to exit programming when

VOL UP

to return to the previous

VOL DN

12 Buy Online! Wurtec.com Buy Online! Wurtec.com 13

Page 8

Programming (Locally or Remotely) | Advanced Options

User Preferences - Maintenance Announcements On/O󰀨

When Maintenance Announcements are ON voice prompts are enabled for: external power

failure, battery failure, and telephone line failure. If there are any failures, you’ll hear them

announced in the car: “External power failure” or “Battery failure” or “Telephone line failure.”

The message is played every 5 minutes for external power and battery failure until xed. The

message for telephone line failure will play for the rst time after 30 minutes and then every 5

minutes thereafter until it is xed.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 1 for user preferences.

STEP 4

Press 5 for maintenance announcements.

STEP 5

Once in the maintenance announcements menu, you can press 1 to turn

PROG

button on the keypad.

on maintenance announcements. Press 2 to review whether maintenance

announcements are on or o󰀨 (maintenance announcements are o󰀨 by default).

Press

to return to the previous menu to continue programming. Press

VOL DN

to exit programming mode once you are nished.

VOL UP

User Preferences - Timing Out

When Timing Out is ON, fteen (15) seconds before the end of time specied by talk time (see

page 15 for an expalanation of this feature) the phone will prompt “Timing out, press 1 to

avoid disconnection”. When Timing Out if OFF, the phone will stay on the line until the called

party hangs up.

STEP 1

Press

PROG

button on the keypad.

then

Talk Time

Talk Time is the period of time allowed for two-way conversations. Fifteen (15) seconds

before the end of the time period the voice prompt will say “Timing out. Press 1 to avoid

disconnection” on the operator end. Enter a number between 30 and 999 seconds. Factory

set default is 180 seconds.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 2 for talk time.

STEP 4

To program a di󰀨erent talk time than the default 180 seconds (3 minutes) press

STEP 5

The phone will say “enter a number between 30 and 999 followed by

STEP 6

If you have entered the desired talk time correctly you can press

PROG

button on the keypad.

. The

VOL DN

number you enter is in seconds. For example, if you press 45, that would be 45

seconds.

to return to

VOL DN

the previous menu to continue with programming, you can repeat the steps again to

re-enter a di󰀨erent number to overwrite the previous one, or you can press

to exit programming if you are nished.

Access Code

This code enables password protection for programming from a remote location. Enter up to

eight (8) digits. Factory set default is none.

STEP 1

Press

STEP 2

Press 3 for advanced options.

PROG

button on the keypad.

VOL UP

then

STEP 2

Press 3 for advanced options.

STEP 3

Press 1 for user preferences.

STEP 4

Press 4 for timing out.

STEP 5

Once in the timing out menu, you can press 1 to enable timing out. Press 2 to

review whether timing out is on or o󰀨. Press 3 to disable timing out. Press

then 0 to exit programming mode once you are nished.

VOL UP

STEP 3

Press 3 for Access Code.

STEP 4

Press 1 to program an access code. Press 2 to review what the already

programmed access code is (by default there is no access code). You can press

to erase the access code altogether.

STEP 5

Press

to return to the previous menu and continue on programming. If you are

VOL DN

nished programming you can press

then 0 to exit program mode.

VOL UP

14 Buy Online! Wurtec.com Buy Online! Wurtec.com 15

Page 9

Programming (Locally or Remotely) | Advanced Options

Touch Tone ID

This feature is for programming with SoundNet capable call centers. If this feature is used

make sure Announcements are turned OFF and Immediate Two-Way Conversation is turned

ON. See pages 12 and 13 for those options.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 4 for Touch Tone ID.

STEP 4

Press 1 to program touch tone ID. Press 2 to review what the already

STEP 5

Press

PROG

button on the keypad.

programmed ID is (by default there is no ID). Press 3 to erase the Touch Tone ID

altogether.

to return to the previous menu and continue on programming. If you are

VOL DN

nished programming you can press

then 0 to exit program mode.

VOL UP

Ring Count

Use this feature to program the number of rings to occur before the emergency telephone

answers a call. Enter between zero (0) and nine (9). If you enter zero (0) the telephone will

never answer an incoming call. Factory set default is 1.

STEP 1

Press

STEP 2

Press 3 for advanced options.

PROG

button on the keypad.

Unit Number (Line Sharing)

Use this feature when sharing more than one S3C on a single line. Each phone will need a

unique identication number. Enter a number between 1 and 9. NOTE: If line sharing you

must use “1” as the rst unit number.

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 6 for Unit Number.

STEP 4

At this point you can press 1 to program desired Unit Number. You can press

STEP 5

Once you have chosen an option in step 4 you can at this point press

PROG

button on the keypad.

to review what unit number is already programmed into the phone (by default

there is no unit number programmed into the phone). You can press 3 to delete

the unit number programmed into the phone.

to return

VOL DN

to the previous menu to continue with programming. If you are nished, you can

press

then 0 to exit program mode.

VOL UP

External Output

External output(s) can be programmed to activate on button press, battery failure, external

power failure, and telephone line failure. By default, the external output relay is set to

activate on telephone line power to comply with 2009 code. This output can be used to

trigger a remote alarm board per the 2009 code. WARNING: If using the 2009 code this

feature should NOT be changed from default setting of activating on telephone line

failure.

STEP 3

Press 5 for Ring Count.

STEP 4

At this point you can press 1 to program desired ring count. Press 2 to review

what the already programmed ring count is (by default the ring count is 1). Press

to return to the previous menu to continue on programming. If you are nished

VOL DN

programming you can press

then 0 to exit programming.

VOL UP

STEP 1

Press

STEP 2

Press 3 for advanced options.

STEP 3

Press 7 for external outputs.

STEP 4

Press 1 for rst output.

STEP 5

Press 1 to program. Press 2 to review. Press 3 to disable. Press

PROG

button on the keypad.

return to external outputs or

VOL DN

then 0 to disconnect. (continued on next page)

VOL UP

16 Buy Online! Wurtec.com Buy Online! Wurtec.com 17

Page 10

Programming (Locally or Remotely) | Advanced Options

STEP 6

Press 1 to activate on button press, press 2 to activate on battery failure, press

to activate on external power failure, or press 4 to activate on telephone

line failure (default). Press

to disconnect.

STEP 7

When programming is complete, Press

then 0 to exit phone programming.

VOL UP

to return to rst external output or Press

VOL DN

to return to previous menus or Press

VOL DN

VOL UP

Program Status

The Program Status feature will recite the menu settings that are currently programmed in the

phone. The phone will recite in order the settings for:

- serial number

- S3 Communicator model number

- version number

- programmed phone numbers

- announcements on/o󰀨

- immediate two-way conversation on/o󰀨

- call cancellation on/o󰀨

- maintenance announcements

- timing out

- talk time

- access code

- touch tone ID

- ring count

- ring time

- unit number

- rst external output

STEP 1

Press

STEP 2

Press 4 and the phone will begin to recite the information stated above.

PROG

button on the keypad.

then

Calling Into Remote Phone

It is possible to program the S3Communicator from a remote location by calling into the

telephone. Using a dedicated touch tone telephone, dial the phone number of the S3

Communicator.

STEP 1

Once the phone answers you will hear the following: “This is an emergency

telephone. Press 1 to talk, 2 to program, or

STEP 2

Press 1 , You will then be in a two way conversation with whomever is currently

then 0 to disconnect.

VOL UP

in the elevator. If you choose to press 2 it will take you into programming mode

and may prompt for password if one is programmed Or you can choose to press

then 0 which will hang the phone up.

VOL UP

Note: If the phone you are calling is line sharing with another S3 Communicator it

may ask you to enter a unit number. At this point you would need to enter the unit

number of the phone you are trying to reach. Also, if an access code has been

programmed into the phone, it will ask you to enter it in order to continue on to the

phone options stated above in steps 1 and 2.

If you do not know the Access Code you must go to the job site and gain access to

the circuit board keypad and reset to factory defaults or change the access code. If

you are unable to get to the job site, you can call Wurtec Inc. All phone numbers

are listed on troubleshooting page 21.

Reset to Factory Defaults

STEP 1

Press the

STEP 2

The phone will then give the option to press 1 to reset back to default. Press 2

VOL UP

to cancel resetting back to default. You also have the option to press

to exit program mode.

and

keys at the exact same time.

VOL DN

then 0

VOL UP

Testing the Phone Line

To make sure you have a good telephone line, you can make an outside call from the S3

Communicator using the onboard keypad. This is a good time to verify emergency numbers.

(continued on next page)

STEP 3

At this point the phone will automatically revert back to the main program menu.

You can choose any option to continue with programming. If you are nished, you

can press

then 0 to exit program mode.

VOL UP

18 Buy Online! Wurtec.com Buy Online! Wurtec.com 19

Page 11

Testing the Phone Line (cont.)

Flowchart

STEP 1

Press

STEP 2

If you do not have a valid telephone line the phone will say “invalid telephone line”.

TALK

key on the keypad.

/ END

At this point you will need to trouble shoot the telephone line or call the telephone

service provider. If your phone line is valid, the phone will say “Enter number to

be dialed” and you should hear a standard dial tone. At this point you can dial the

emergency number to verify it works or you can press

TALK

to hang up the phone.

/ END

Phone Line Volume

STEP 1

Be sure the phone is connected to a live telephone line and has either external

power connected or a 9V battery. If you have both the external power and a 9V

battery connected be sure the battery is rechargeable, or it could result in a battery

malfunction.

STEP 2

To INCREASE the volume of the person you are speaking to rst press the

key. If you have a live telephone line, the phone will say “Please enter number to

be dialed” and then you will hear a standard dial tone. DO NOT dial a number.

Once you hear the dial tone, Press the

and then release. You will hear a number and your dial tone increase in volume.

Continue to press the

TALK / END

and

the desired volume is reached. The phone will say “8” once the maximum volume

is reached. When nished press

STEP 3

To DECREASE the volume of the person you are speaking to rst press the

key. If you have a live telephone line, the phone will say “Please enter number to

be dialed” and then you will hear a standard dial tone. DO NOT dial a number.

Once you hear the dial tone, Press the

and then release. You will hear a number and your dial tone decrease in volume.

Continue to press the

TALK / END

and

the desired volume is reached. The phone will say “one” once the lowest volume is

reached. When nished press

TALK

and

/ END

keys at the same time and then release until

VOL UP

TALK

to hang up the phone.

/ END

TALK

and

/ END

keys at the same time and then release until

VOL DN

TALK

to hang up the phone

/ END

keys at the exact same time

VOL UP

keys at the exact same time

VOL DN

TALK / END

Note: This ow chart is for programming the phone with the onboard keypad. When calling

into the phone to program you can use this ow chart as well, but you will have the added

step of pressing 2 to enter program mode once the phone answers.

Push Program Menu

Button on Keypad

Main Menu

1-Phone Numbers 2-Messages 3-Advanced Options 4-Program Status 5-Ring Time *0-Disconnect

1-First Number 2-Second Number

1-Site ID 2-Announcements

Program Status

3-Third Number

1-First Announcement 2-Second Announcement

1-To Program 2-To Review

3-Third Announcement

Advanced Options

1-User Preferences 2-Talk Time 3-Access Code 4-Touch Tone ID 5-Ring Count 6-Unit # 7-External Output

1-To Program 2-To Review

1-To Program 2-To Review 3-To Delete

1-Announcements On/Off 2-Immediate Two-Way Conversation On/Off 3-Call Cancellation On/Off 4-Timing Out On/Off

1-To Program 2-To Review

1-To Program 2-To Review 3-To Delete

5-Maintenance Announcement On/Off

Troubleshooting

If you have any questions about the installation or operation of your S3 Communicator, please call us toll free at (800) 837-1066, 8:00 am—5:00 pm, Monday-Friday. You can also call our

direct Tech Line at 419-930-1066.

Keypad Not Working

If you are programming before you connect the phone in the elevator be sure you have a fresh 9V battery connected to the phone. The 9V battery energizes the keypad when programming outside of the elevator. CAUTION when connecting the phone to external

power be sure the 9V battery is rechargeable, otherwise you could damage the phone.

20 Buy Online! Wurtec.com Buy Online! Wurtec.com 21

Page 12

Troubleshooting (cont.)

Keypad or Push Button Not Working

The push button uses the telephone line voltage to energize the phone. Check your telephone line connection on the phone and do a telephone line diagnostic by pressing the

TALK

key on the keypad (be sure you either have a 9V battery connected to the phone or the

/ END

external power connected to the phone to energize the keypad). Also be sure the push button is plugged into PBA on the circuit board.

Have a Good Telephone Line but Phone Says “Telephone Line Failure”

Wurtec supplies a 12VAC isolation transformer with the phone. This transformer should be

used with the phone. If you are getting a power source directly from the controller, it can

create a ground loop with the telephone line and cause the phone to malfunction. External building power is only needed if you are line sharing the phone or if you are going to take

advantage of the maintenance announcements (page 14). If you ARE line sharing, use the supplied transformer. If you are NOT line sharing, simply disconnect the external power and

be sure you have at least 24VDC on your telephone line and the phone should work properly.

Phone Does Not Respond to Touch Tone When Calling Remotely

Using a land line telephone, the S3 Communicator should respond to touch tones with no problems. If you are having a problem, check to be sure the phone you are using to call into

the S3 Communicator is not set on “pulse” dialing. If you are having trouble programming remotely with a cellular phone it could just be because of the cellular phone reception or the

nature of the phone itself. Some cellular phones work ne, some don’t work at all. If you are having trouble with a cellular phone, the only options are to use a land line phone or to be on

site and program the phone using the onboard keypad.

Phone Connects to Emergency Operator but There is Only Momentary

Communication

When an operator picks up the phone, there WILL be a momentary instance where the person inside the elevator will hear the operator then contact will be cut o󰀨, unless immediate

two-way conversation is enabled. What is happening is the operator at that point is getting the automated message of the phone and contact has been temporarily disabled. Once the operator presses 1 to accept the call, any Site ID message will be played, then two-way conversation will be re-established.

Call into the Phone Remotely but the Phone Doesn’t Say Anything

This typically happens when a phone is set up for line sharing and the unit number

programmed into the phone is not set to 1. When line sharing, each phone must have a di󰀨erent unit number. Your rst phone should be set up as unit 1, the next phone as unit 2, and so on. If for some reason unit one becomes unhooked or is not detected, the others

on the line will pick up but not play anything. The phone will sit and wait on the line until the unit number is pressed. There can be up to 8 phones on a line so it can be any unit number between 2 and 8. If the incorrect unit number is pressed the phone will hang up and you will have to try again.

Note: The S3 Communicator requires an analog telephone line. A digital line must be run through an analog port and must have at least 24VDC on the telephone line to work properly.

Phoe Says “Call in Progress” When Initiating a Call

This typically happens when the telephone line run to the phone is unshielded or the shielding is ungrounded. The phone is sensitive to voltage induced on the telephone line and can cause

the phone to believe it is stuck o󰀨 hook. Use shielded twisted pair cable for the telephone line

and ensure the shielding is grounded at the source of the telephone line or in the controller.

S3 Communicator Does Not Hang Up After Conversation Ends

This most commonly happens if the S3 Communicator is on a “Ring - Down” line. On most ring-down systems a “wink” signal is not sent to the phone to hang the phone up. If this is

the case you have the following options: You can have the operator press before they hang up. You can also change the talk time to a lesser time so the phone stays

online for less time. The operator will receive a message 15 seconds before the allotted talk time to press 1 to continue the call. Each time 1 is pressed to continue, the talk time is reloaded.

then 0

VOL UP

22 Buy Online! Wurtec.com Buy Online! Wurtec.com 23

Page 13

Troubleshooting Flowchart Troubleshooting Flowchart

24 Buy Online! Wurtec.com Buy Online! Wurtec.com 25

Page 14

Glossary

Warranty Policy

Immediate Two-Way Conversation

This option disables the automated message the operator will get when an emergency call is placed from the S3 Communicator. If this option is enabled the operator will NOT

automatically receive the site ID message, the operator will have to press 2 to receive the

message. The operator will not be prompted to press 2. But you WILL be able to talk immediately.

Maintenance Announcements

These are announcements that are played inside the elevator car if one of the following

parameters are met: The building power goes down, the telephone line has gone down, or

the battery has failed.

Ring - Down Line

A ring down line is a phone line that does not require a number to be dialed. Once the phone is picked up or “on hook” the phone will automatically dial to a predetermined phone on the other end. When programming use a single

to add a 2 second pause.

VOL UP

Site ID Message

This is a message that is recorded by the person programming the S3 Communicator. This is the message played for the operator automatically once the call is accepted. A typical site

ID message should consist of: building name, address, elevator number if more than one is present, and a callback number.

Telco

Telephone Line

“Wink” Signal

A wink signal is a momentary drop in voltage on a telephone line. This signal is something

the phone detects and perceives it as the “hang up” signal. When a conversation is over, one person will hang up the phone on one end, a wink signal is sent which in turn hangs up the

phone on the other end. This is an automatic process.

DAMAGES DURING SHIPPING

Should your package arrive damaged, you must contact the shipping company to place the

claim. We cannot do this for you. Do not ship the material back before the carrier inspects the shipment or we cannot issue credit.

RETURN POLICY

A return goods authorization (RGA) number must be obtained from the sales department

before returning goods for warranty reasons, repair service, or credit. Items received without

authorization may be returned at your expense.

WARRANTY

Wurtec Inc., Toledo, Ohio, warrants the manufactured products, to the original purchaser, to be free from defects, in materials and workmanship, during normal use and services, for a

period of one (1) year after installation, subject to the following conditions:

A. A defective product shall be returned to Wurtec Inc. identied with our return

authorization number and freight prepaid, within fteen (15) days after discovery of

possible defect. Wurtec Inc. reserves the right to request proof of purchase as well as