Read this user manual carefully before using the product. Pictures shown in this
manual are for reference only. Different models and specifications are subject to real
product.
This manual is only for operation instruction, please contact the local distributor for
maintenance assistance. The functions described in this version were updated till
October, 2019. In the constant effort to improve the product, we reserve the right to
make functions or parameters changes without notice or obligation. Please refer to the
dealers for the latest details.
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. It has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a commercial
installation.
Operation of this equipment in a residential area is likely to cause interference, in which
case the user at their own expense will be required to take whatever measures may be
necessary to correct the interference.
Any changes or modifications not expressly approved by the manufacture would void
the user’s authority to operate the equipment.
IP Streaming Encoder and Decoder
SAFETY PRECAUTIONS
To ensure the best performance from the product, please read all instructions carefully
before using the device. Save this manual for further reference.
Unpack the equipment carefully and save the original box and packing material for
possible future shipment.
Follow basic safety precautions to reduce the risk of fire, electrical shock and injury
to persons.
Do not dismantle the housing or modify the module. It may result in electrical shock
or burn.
Using supplies or parts not meeting the products’ specifications may cause
damage, deterioration or malfunction.
Refer all servicing to qualified service personnel.
To prevent fire or shock hazard, do not expose the unit to rain, moisture or install
this product near water.
Do not put any heavy items on the extension cable in case of extrusion.
Do not remove the housing of the device as opening or removing housing may
expose you to dangerous voltage or other hazards.
Install the device in a place with fine ventilation to avoid damage caused by
overheat.
Keep the module away from liquids.
Spillage into the housing may result in fire, electrical shock, or equipment damage.
If an object or liquid falls or spills on to the housing, unplug the module immediately.
Do not twist or pull by force ends of the optical cable. It can cause malfunction.
Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to
the device before cleaning.
Unplug the power cord when left unused for a long period of time.
Information on disposal for scrapped devices: do not burn or mix with general
household waste, please treat them as normal electrical wastes.
The WolfPack HDTVIPH400 is an IP Streaming Encoder/Decoder which is designed for HDMI
transmission with IR&RS232 control signals over IP network. It works with one control
PC (Wake on LAN) and one 1GbE Switch to control a variety of functions.
The HDTVIPH400 features 1080p HDMI video switching, video matrix, audio de-embedding,
audio switching, IR&RS232 transmission, video recording, PoE, etc. The control
software “IP Streaming Management” merge all functions for user control the IP
streaming system.
Compares with traditional HDBaseT extender, HDTVIPH400 features low cost, easy
installation, more interoperability and flexibility.
1.1 Features
1080p video over 1G Switch.
Supports resolution up to 1920x1080p.
Supports PoE that the Encoder/Decoder can be powered by IP network.
Supports video recording.
The encoder features HDMI loop out.
Supports audio breakout.
Supports video matrix and multiview.
1.2 Package List
Note: Please contact your distributor immediately if any damage or defect in the
components is found.
Input: AC 100~240V, 50/60Hz, Output: 12V DC 1A;
PoE supported.
Power Consumption
Encoder:4W (Max); Decoder:3.5W (Max)
Operation Temperature
-5℃ ~ +55℃
Storage Temperature
-25℃ ~ +70℃
Relative Humility
10%-90%
Dimension (W*H*D)
152.0mm x 21.0mm x 100.0mm
Net Weight
Encoder: 340; Decoder: 345g
WolfPack HDTVIPH400E
WolfPack HDTVIPH400D
IP Streaming Encoder and Decoder
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IP Streaming Encoder and Decoder
3. Panel Description
3.1 WolfPack HDTVIPH400E Encoder
① POWER LED: The LED illuminates green when power is applied.
② In LED: The LED indicates blue when the encoder detects HDMI source input.
③ Out LED: The LED indicates blue when the HDMI Out port is connected to display
device.
④ Link LED: The LED illuminates blue when there is a valid LAN link between the
encoder and the decoder.
⑤ HDMI In: Type-A female HDMI port to connect HDMI video source device.
⑥ HDMI Out: Type-A female HDMI port to connect HDMI display device.
⑦ RS232: 3-pin terminal block for RS232 routing control. Supports point to point
unicast and point to multipoint broadcast configuration.
⑧ IR IN: 3.5mm jack to connect an IR receiver for IR routing control.
⑨ IR OUT: 3.5mm jack to connect an IR emitter for IR routing control.
⑩ LAN (PoE): RJ45 port to connect directly to the decoder or a network switch using
a CATx cable.
⑪ DC 12V: DC port for AC power adapter connection.
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IP Streaming Encoder and Decoder
3.2 WolfPack HDTVIPH400D Decoder
① POWER LED: The LED illuminates green when power is applied.
② Out LED: The LED indicates blue when the HDMI Out port is connected to display
device.
③ Link LED: The LED illuminates blue when there is a valid LAN link between the
encoder and the decoder.
④ Storage: Type-A USB to connect U-disk for video recording.
⑤ Recording LED: The LED indicates blue when recording video.
⑥ Start/Stop Button: Press the button to start or stop video recording.
⑦ HDMI Out: Type-A female HDMI port to connect HDMI display device.
⑧ Audio Out: RCA jack to connect audio output device.
⑨ RS232: 3-pin terminal block for RS232 routing control. Supports point to point
unicast and point to multipoint broadcast configuration.
⑩ IR IN: 3.5mm jack to connect an IR receiver for IR routing control.
⑪ IR OUT: 3.5mm jack to connect an IR emitter for IR routing control.
⑫ LAN (PoE): RJ45 port to connect directly to the encoder or a network switch using
a CATx cable.
⑬ DC 12V: DC port for AC power adapter connection.
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IP Streaming Encoder and Decoder
4. System Connection
4.1 Usage Precaution
Make sure all components and accessories are included before installation.
The system should be installed in a clean environment with proper temperature and
humidity.
All of the power switches, plugs, sockets, and power cords should be insulated and
safe.
All devices should be connected before being powered on.
4.2 Connection Type
There are five types of possible applications:
Extender (Point-to-Point)
In a point-to-point configuration, there is no need for a switch. Distribute full,
uncompressed data up to 1080p@60Hz resolution and RS232, IR control signals over
a single fiber cable.
Splitter (One-to-Many)
With only one encoder and one 1G Ethernet switch, any A/V signal can be flawlessly
and instantly distributed to a near limitless number of decoder and screens, any
number of times.
Matrix Switcher (Many-to-One, Many-to-Many)
The combination of switching and splitting enables a completely scalable matrix
system. Independently route video, audio and RS232, IR control signal from any source
to any endpoint. The IP streaming system allows for on-the-fly upgrading and a virtually
unlimited number of I/O ports.
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IP Streaming Encoder and Decoder
4.3 System Diagram
The following diagram illustrates typical input and output connections that can be
utilized with the IP streaming encoder/decoder:
IP Streaming System
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IP Streaming Encoder and Decoder
4.4 Hardware Setup
The IPH400 set you have received include one encoder (TX) and one decoder (RX).
Please follow the steps below to complete the system installation:
1) Connect the video/graphics source device to the HDMI input connector on each TX
unit.
2) (Optional) Connect the video display device to the HDMI output connector on each
TX unit.
3) Connect the video display device to the HDMI output connector on each RX unit.
4) (Optional) Connect audio output device (e.g. speaker or headphone) to the audio
output connector of the RX if you want to test additional audio extension.
5) (Optional) Connect RS232 devices as needed if you want to test RS232 serial
extension between TX and RX units.
6) (Optional) Connect compatible IR emitter modules to the IR output connectors of
any TX or RX.
7) (Optional) Connect compatible IR receiver modules to the IR input connectors of
any TX or RX.
8) Connect a 1G Ethernet cable (Cat-6a recommended) from the 1GbE LAN port
each TX and RX unit to any available 1GBaseT port.
9) Connect the control PC to the LAN port of any IPH400E / IPH400D device or to a
Cat-x port of the 1GbE switch (except the management/console port of the switch).
10) The hardware setup is now complete.
Note that any TX can also be connected directly to a RX without the 1GbE switch in
the middle using fiber cable or Cat-x cable to test point to point functionality.
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IP Streaming Encoder and Decoder
5. Operation of IP Streaming Management
5.1 General Information
The IP Streaming Management is a demonstration control software used to configure
and control signal extension, routing and switching between TX and RX units.
The IP Streaming Management can be used on any Windows PC using Microsoft .Net
framework 4.0 or later Windows version.
Before proceeding, make sure all IP streaming units are powered ON. Then ensure that
the IP addresses of PC and all units are on the same local area network (LAN).
Start the application by double clicking on HDTVIPH400.exe file.
Username: admin
Password: admin
Please type the username and password, and then click Login.
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IP Streaming Encoder and Decoder
Upon launch, the IP Streaming Management’s main interface will appear as shown in
the picture below:
HDTVIPH400D
HDTVIPH400E
After connecting to the LAN, the IP Streaming Management will show discovered
devices as tiles. There are few things to take note of:
The application features many different tabs to control the HDMI routing, as well as
routing of other signals such as analog audio, RS232 control, etc. The default
current tab should be "Video Switching", meaning that the video source displayed
by an RX device (Decoder).
The top area of the user interface is labeled "Decoder (RX)". All RX devices
detected on the network will appear here.
The bottom area of the user interface is labeled “Encoder (TX)". All TX devices
detected on the network will appear here.
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IP Streaming Encoder and Decoder
Click on at the bottom-left corner to enter system setting interface.
In this interface, you can:
Click “LogOut” to exit the current login account.
Select “Auto Login” to save the current login account for auto-sign in next time.
Select “Initial Page” for system operating easily.
Set the log save days.
Select the “Follow video switch”. When switching video, the audio will automatically
follow the video to switch.
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IP Streaming Encoder and Decoder
5.2 Device Configuration
Before starting the IP Streaming Management application, make sure it is connected
directly to the network switch on one of the devices (TX or RX). Now launch the
application. Upon launch, the IP Streaming Management main window will open up in
the “Video Switching” tab. It will discover all the TX and RX devices on the network and
display them inside the application.
All connected devices on the network will appear as a gray tiles within the application
window.
Each tile will identify the “Hostname” of the device. The defaultdevice “Hostname” is
the IPH400E/IPH400D. Note that the “Hostname” can be updated at any time. The “IP Address” of the device is also indicated within the tile.
If a source device is connected to the video port of the TX, a picture illustrating a
source device will appear within the respective tile along with information about the
video feed. Similarly, if a display device is connected to the RX, an illustration of a
display will appear within the corresponding RX tile. If no device is visible within the tile,
it means that the device is connected and detected but no source (or display) device is
connected to the TX (RX).
TX device tile info
RX device tile info
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IP Streaming Encoder and Decoder
5.3 Video Routing Tab
The "Video Routing" tab is used to manage signal routing between TX and RX devices.
All RX devices are listed in the top half of the "Decoder (RX)" section. Similarly, all TX
devices are listed in the bottom half, in the "Encoder (TX)" section.
5.3.1 Video Switching
Joining the RX to TX.
a) In the Encoder (TX) section, select a TX by clicking on its associated active tile
using the left mouse button.
b) Hold down the left mouse button and drag the TX tile over the RX tile it is to be
joined with. Then release the mouse button to drop the TX tile onto the RX tile.
c) TX and RX are now joined.
The video source connected to the Encoder (TX) now appears on the display
connected to the respective Decoder (RX).
If the video is not being displayed, please verify the following:
Ensure that the network switch has been properly configured.
Confirm that the display can support the input source resolution.
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IP Streaming Encoder and Decoder
Verify that the HDMI cable being used is of good quality. This is particularly
important for high-bandwidths of up to 1080p@60Hz resolution, requiring a "HDMI
Premium High Speed" cable.
To assign a different input source to a Decoder (RX), repeat the steps mentioned
above, dragging a different TX over an RX to associate the decoder itself to the new
source device.
5.3.2 Disconnecting Source from RX
To disconnect a Decoder (RX) from an Encoder (TX) source, right click the menu icon
of the respective RX tile and select "Leave Video Channel".
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IP Streaming Encoder and Decoder
5.3.3 Preset Management
To rename a preset, delete a stored preset or save the current video switching setting,
recall a saved preset by selecting preset #1~9 and click the gear icon to select the
desired option: Rename, Clear Preset, Save Preset, Recall Preset.
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IP Streaming Encoder and Decoder
5.3.4 Multiview Setting
The system supports multiview setting, and up to 16 screens to display.
All encoders and decoders show on the device list on the right sidebar block.
Drag and drop the desired encoder/decoder unit over the screen block it is to be
displayed.
Click to set full screen, and click to clear the current screen.
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IP Streaming Encoder and Decoder
5.4 Audio Routing Tab
The "Audio Switching" tab is used to setup and manage audio routing between TX and
RX devices.
All the RX devices are listed in the top half of the Decoder (RX) section. Similarly, all
the TX devices are listed in the bottom half in the Encoder (TX) section.
First, verify if appropriate TX and RX devices are joined:
1) Verify, if the Decoder (RX) is currently joined with the desired Encoder (TX).
a) Click on the RX and the Encoder (TX) it is joined to will be highlighted blue.
b) Selecting the respective encoder will highlight all the decoders joined to the
same TX.
2) If the respective Encoder (TX) is currently not joined to the Decoder (RX), join them
together:
a) In the Encoder (TX) section, select a TX by left-clicking on its associated active
tile.
b) Drag and drop the TX tile over the RX tile it is to be joined with.
c) TX and RX are now joined together.
d) Repeat above steps if additional decoders are to be joined to the same TX.
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IP Streaming Encoder and Decoder
5.5 RS232 Routing Tab
The "RS232 Routing" tab is used to setup and manage RS232 data distribution for
devices.
There are two sections provided in the IP Streaming Management interface, "Encoders
(TX)" and "Decoders (RX)". Each device discovered on the network is listed in both
groups, because each can both send and receive RS232 data.
1) Select the "RS232 Routing" tab in the IP Streaming Management interface.
2) Verify, which Encoders and Decoders are joined together. Left-click on the device
tile you want to see the connection status of. All joined together tiles will be
highlighted blue.
3) To pair devices, drag the tile representing the Encoder (TX) and drop it over the
desired Decoder (RX) to create one-way communication.
4) To create a bi-directional RS232 path between two devices, two separate pairings
are required. Repeat the step above, but in reverse (drop TX on RX) to create the
second pairing.
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IP Streaming Encoder and Decoder
5.5.1 Assign Encoder to all Decoders
To distribute RS232 data from a single encoder to all decoders, drag and drop the
respective encoder's tile onto the tile labeled "All Displays" in the "Decoders" section of
the "RS232 Routing" tab.
5.5.2 Sending RS232 Data from IP Streaming Management to a Device
1) Click menu icon of the respective encoder or decoder tile.
2) Select "Device Options".
3) Select "Send/Receive RS232".
4) A dialog box opens.
5) Enter the RS232 string you want to send.
6) Click the "Send" button to send out the string.
7) Paired devices will receive the RS232 command.
Note: API Server is used to device debug.
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IP Streaming Encoder and Decoder
5.6 IR Routing Tab
The "IR Routing" tab is used to setup and manage IR data distribution for devices.
There are two sections provided in the IP Streaming Management interface, "Encoders
(TX)" and "Decoders (RX)". Each device discovered on the network is listed in both
groups, because each can both send and receive IR data.
1) Select the "IR Routing" tab in the IP Streaming Management interface.
2) Verify, which Encoders and Decoders are joined together. Left-click on the device
tile you want to see the connection status of. All joined together tiles will be
highlighted blue.
3) To pair devices, drag the tile representing the Encoder (TX) and drop it over the
desired Decoder (RX) to create one-way communication.
4) To create a bi-directional IR path between two devices, two separate pairings are
required. Repeat the step above, but in reverse (drop TX on RX) to create the
second pairing.
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IP Streaming Encoder and Decoder
5.6.1 Assign Encoder to all Decoders
To distribute RS232 data from a single encoder to all decoders, drag and drop the
respective encoder’s tile onto the tile labeled "All Displays" in the "Decoders" section of
the "RS232 Routing" tab.
5.6.2 Sending IR Data from IP Streaming Management to a Device
1) Click menu icon of the respective encoder or decoder tile.
2) Select "Device Options".
3) Select "Send/Receive IR".
4) A dialog box opens.
5) Enter the IR string you want to send.
6) Click the "Send" button to send out the string.
7) Paired devices will receive the IR command.
Infrared Limitations
A Sender can either send IR data to a specific device (unicast) or broadcast to all
devices active on the network (broadcast). Should be noted however, that a sender
cannot send data simultaneously to a range of devices using multi-unicast
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IP Streaming Encoder and Decoder
The data format used when sending IR data from control layer to a device is ‘Pronto’.
The link below points to a good description of Pronto format definition with examples.
http://www.remotecentral.com/features/irdisp1.htm
The pronto format is a series of hex numbers that describe everything that is needed to
generate the required waveform. It includes the carrier frequency, the ON/OFF period
along with data and error checksum.
Large libraries of Pronto IR codes are publicly available and easy to find on the Web.
The code below is a Pronto string to turn Sony BlueRay player ON and OFF
To access a device’s options, left-click the menu icon of any connected TX or RX.
Note: Device options can be accessed from any detected device and from any of the
interface tabs, "Video Switching", "Audio Switching", etc.
5.7.1 Decoder (RX) Settings Options
The following section illustrates the Decoder (RX) device settings dialog box.
Leave Video Channel: Disconnect a Decoder (RX) from an Encoder (TX)
source.
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IP Streaming Encoder and Decoder
Video Formats: Set the video format of the decoder.
Device Setting: Analog Audio Setting, Network Setting, IR Setting and External
Storage Setting.
Factory Reset: Restore factory default.
Reboot: Reboot the decoder.
Update Time: Update the device time to let it same with the control PC.
Firmware Upgrade: Update firmware version of decoder.
Show Info OSD: Show the device information of decoder on display.
Hide Info OSD: Hide the device information of decoder on display.
Video File Management: Manage and download the video recording file.
5.7.1.1. Video Format Setting
To set the video format of decoder, right click the menu icon of the respective RX tile
and select "Video Formats".
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IP Streaming Encoder and Decoder
5.7.1.2. Device Setting
Right click the menu icon of the respective RX tile and click "Device Options", then
select “Setting” to enter the below setting interface.
Analog Audio Setting:
Select Enable/Disable to turn on/off the analog audio output of decoder.
Network Setting:
Use this tab to modify the device's host name and configure the IP address.
To rename a device, enter a name (e. g. “IPH400D-1”) into the "Host Name" edit box.
Press the "Save" button to save the new host name. The host name is persistent and
kept until the device is forced back to factory defaults.
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IP Streaming Encoder and Decoder
The IP address can be set to be either "DHCP" or "Manual".
Select "DHCP" to receive the IP address from a DHCP server or to be auto-
assigned with an IP from the 169.254.X.X range, in case there is no DHCP server
on the network.
Select "Manual" to set a static IP address (IPV4 address, subnet mask and gateway
address).
Press "Save" to save the new IP address. The new IP mode settings are stored in nonvolatile memory and kept, until the device is forced back to factory defaults.
Note: Special attention is required, when assigning a manual IP address. The address
has to be both unique and reachable. Any mistake when entering the IP address,
subnet mask or gateway address can render the device unreachable.
IR Settings:
Use the IR tab to select the IR Code Pattern and Format.
External Storage Setting:
Use this tab to set the video recording type to “Stop recording when storage is full” or
“Overwritten recording when storage is full”.
Click “Formatting” to format the video storage device.
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IP Streaming Encoder and Decoder
5.7.1.3. Factory Reset
Right click the menu icon of the respective RX tile and click "Device Options", then click
“Factory Reset” to enter the below interface. Click “Yes” to restore factory default.
5.7.1.4. Device Reboot
Right click the menu icon of the respective RX tile and click "Device Options", then click
“Reboot”to enter the below interface. Click “Yes” to reboot the device.
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IP Streaming Encoder and Decoder
5.7.1.5. Firmware Upgrade
Right click the menu icon of the respective RX tile and click "Device Options", then click
“Firmware Upgrade” to enter the below interface.
Select upgrade type and click “Browse” to add the update file, and then click “Submit”
to start the firmware upgrade.
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IP Streaming Encoder and Decoder
5.7.2 Encoder (TX) Settings Options
The following section illustrates the Encoder (TX) device's settings dialog box.
Device Setting: Network Setting and IR Setting.
Video Formats: Set the video format of the encoder.
Factory Reset: Restore factory default.
Reboot: Reboot the encoder.
Update Time: Update the device time to let it same with the control PC.
Firmware Upgrade: Update firmware version of encoder.
Show Info OSD: Show the device information of encoder on display.
Hide Info OSD: Hide the device information of encoder on display.
Rtp Type: Unicast or Multicast.
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IP Streaming Encoder and Decoder
5.7.2.1. Device Setting
Right click the menu icon of the respective TX tile and click "Device Options", then
select “Setting” to enter the below setting interface.
Network Setting:
Use this tab to modify the device's host name and configure the IP address.
To rename a device, enter a name (e. g. “HDTVIPH400J1”) into the "Host Name" edit box.
Press the "Save" button to save the new host name. The host name is persistent and
kept until the device is forced back to factory defaults.
The IP address can be set to be either "DHCP" or "Manual".
Select "DHCP" to receive the IP address from a DHCP server or to be auto-
assigned with an IP from the 169.254.X.X range, in case there is no DHCP server
on the network.
Select "Manual" to set a static IP address (IPV4 address, subnet mask and gateway
address).
Press "Save" to save the new IP address. The new IP mode settings are stored in nonvolatile memory and kept, until the device is forced back to factory defaults.
Note: Special attention is required, when assigning a manual IP address. The address
has to be both unique and reachable. Any mistake when entering the IP address,
subnet mask or gateway address can render the device unreachable.
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IP Streaming Encoder and Decoder
IR Settings:
Use the IR tab to select the IR Code Pattern and Format.
5.7.2.2. Video Format Setting
To set the video format of encoder, right click the menu icon of the respective TX tile
and select "Video Formats".
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IP Streaming Encoder and Decoder
5.7.2.3. Factory Reset
Right click the menu icon of the respective TX tile and click "Device Options", then click
“Factory Reset”to enter the below interface. Click “Yes” to restore factory default.
5.7.2.4. Device Reboot
Right click the menu icon of the respective TX tile and click "Device Options", then click
“Reboot” to enter the below interface. Click “Yes” to reboot the device.
5.7.2.5. Firmware Upgrade
Right click the menu icon of the respective TX tile and click "Device Options", then click
“Firmware Upgrade” to enter the below interface.
Select upgrade type and click “Browse” to add the update file, and then click “Submit”
to start the firmware upgrade.
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IP Streaming Encoder and Decoder
5.8 System Management Tab
5.8.1 Security Settings
Select the “Security” tab in the IP Streaming Management interface to enter the section
for modifying the password.
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IP Streaming Encoder and Decoder
5.8.2 System Logs
Select the “System Logs” tab in the IP Streaming Management interface to enter the
section for inquiring the system logs.
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IP Streaming Encoder and Decoder
5.9 Routing Table
The routing table allows to gather info about the video, HDMI audio, analog audio and
RS232 routing status.
Video Routing Table:
Audio Routing Table:
33
RS232 Routing Table:
IR Routing Table:
IP Streaming Encoder and Decoder
34
6. Panel Drawing
IP Streaming Encoder and Decoder
HDTVIPH400E
HDTVIPH400D
35
IP Streaming Encoder and Decoder
7. Troubleshooting & Maintenance
1) If the IP streaming management does not detect any encodes/decoders, please
make sure:
Whether the IP address is configured correctly. Please ensure the IP of the
connected control PC is set to the same network segment as the TX / RX.
Whether there is an IP address conflict with another device in the same
network. Please make sure, each device has a different IP address in the same
LAN.
Power supply is normal and as specified.
The connection cables are of high-quality and the link has been established
successfully.
2) If the IP streaming management detects the connected TX/RX units correctly,
please confirm whether the video source is selected correctly and that the
connection cable functions as specified.
Note: If your problem still remains after following the troubleshooting steps above,
please contact your local dealer or distributor for further assistance.
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IP Streaming Encoder and Decoder
8. Customer Service
The return of a product to our Customer Service implies the full agreement of the terms
and conditions hereinafter. There terms and conditions may be changed without prior
notice.
1) Warranty
The limited warranty period of the product is fixed three years.
2) Scope
These terms and conditions of Customer Service apply to the customer service
provided for the products or any other items sold by authorized distributor only.
3) Warranty Exclusion
Warranty expiration.
Factory applied serial number has been altered or removed from the product.
Damage, deterioration or malfunction caused by:
Normal wear and tear.
Use of supplies or parts not meeting our specifications.
No certificate or invoice as the proof of warranty.
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
Damage caused by force majeure.
Servicing not authorized by distributor.
Any other causes which does not relate to a product defect.
Shipping fees, installation or labor charges for installation or setup of the
product.
4) Documentation:
Customer Service will accept defective product(s) in the scope of warranty
coverage at the sole condition that the defeat has been clearly defined, and upon
reception of the documents or copy of invoice, indicating the date of purchase, the
type of product, the serial number, and the name of distributor.
Remarks: Please contact your local distributor for further assistance or solutions.
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