Wistron TP00019A Users Manual

Installingdriversandsoftware

ThedevicedriversareprovidedintheC:\SWTOOLS\DRIVERSdirectoryonyourharddiskdrive.Y ouwillalso
needtoinstallapplicationsoftware,whichisprovidedintheC:\SWTOOL S\APPSdirectoryonyourharddisk
drive.Todothis,refertotheinstructionsin“Reinstallingpreinstalledapplicationsanddevicedrivers”on
page114

Note:IfyoucannotndtheSupplementles,devicedrivers,andapplicationsoftwareyouneedonyour
harddiskdrive,orifyouwanttoreceiveupdatesandthelatestinformationaboutthem,refertotheThinkPad
Websiteat:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix

.

ThinkPadSetup

Yourcomputerprovidesaprogram,calledThinkPadSetup,thatenablesyoutoselectvarioussetup
parameters.

TostartThinkPadSetup,doasfollows:

1.Toprotectyourselfagainstaccidentallossofdata,backupyourcomputerregistry.See“Performing
backupandrecoveryoperations”onpage111.

2.Ifthediskettedriveisconnectedtothecomputer,removeanydiskettefromthediskettedrive,and
thenturnoffthecomputer.

3.Turnonthecomputer.Whenthelogoscreenisdisplayed,presstheF1key.TheThinkPadSetupopens.
Ifyouhavesetasupervisorpassword,theThinkPadSetupmenuappearsafteryouenterthepassword.

YoucanstarttheThinkPadSetupbypressingEnterinsteadofenteringthesupervisorpassword;
however,youcannotchangetheparametersthatareprotectedbythesupervisorpassword.Formore
information,referto“UsingPasswords”onpage91

AnexampleoftheThinkPadSetupmenuisshownasbelow:

.

Chapter8.Advancedconguration183

4.Usingthecursorkeys,movetoanitemyouwanttochange.Whentheitemyouwantishighlighted,
pressEnter.Asubmenuisdisplayed.

5.Changetheitemsyouwishtochange.Tochangethevalueofanitem,press+/-.Iftheitemhasa
submenu,youcandisplayitbypressingEnter.

6.PressEsctoexitfromthesubmenu.

7.Ifyouareinanestedsubmenu,pressEscrepeatedlyuntilyoureachtheThinkPadSetupmenu.

Note:Ifyouneedtorestorethesettingstotheiroriginalstateasofthetimeofpurchase,pressF9to
loadthedefaultsettings.YoucanalsoselectanoptionintheRestartsubmenutoloadthedefault
settingsordiscardthechanges.

8.SelectRestart.Movethecursortotheoptionyouwantforrestartingyourcomputer;thenpressEnter.
Yourcomputerrestarts.

Congmenu

Ifyouneedtochangethecongurationofyourcomputer,selectCongfromtheThinkPadSetupmenu.

Notes:

•Thedefaultsettingsarealreadyoptimizedforyou.Ifyouconsiderchangingthecomputerconguration,
proceedwithextremecaution.Settingthecongurationincorrectlymightcauseunexpectedresults.

•Ineachsubmenu,presstheEnterkeytoshowselectableoptionsandselectadesiredoptionbyusing
cursorkey,ortypedesiredvaluesfromthekeyboarddirectly.

Thefollowingsubmenuisdisplayed:

•Network:SettheLANrelatedfunctions.

•USB:EnableordisableUSBrelatedfunctions.

•Keyboard/Mouse:Setthekeyboardandthemouserelatedfunctions.

•Display:Specifythesettingsfordisplayoutput.

•Power:Setpowermanagementrelatedfunctions.

•BeepandAlarm:Enableordisabletheaudiorelatedfunctions.

•SerialATA(SATA):Specifythesettingsfortheharddiskdrive.

•CPU:SpecifythesettingsfortheCPU.

•IntelAMT:SettheIntel

®

AMTrelatedfunctions.

Dateandtimemenu

Ifyouneedtosetthecurrentdateandtimeofyourcomputer,selectDate/TimefromtheThinkPadSetup
menu.Thefollowingsubmenuisdisplayed:

•SystemDate

•SystemTime

Tochangethedateandtime,dothefollowing:

1.Usingtheupanddownarrowkeys,selecttheitemtochange-dateortime.

2.PressTab,ShiftTab,orEntertoselectaeld.

3.Typethedateortime.

Note:Anotherwaytoadjustdateandtimeispressthe-or+key.

184UserGuide

Securitymenu

Ifyouneedtosetthesecurityfeaturesofyourcomputer,selectSecurityfromtheThinkPadSetupmenu.

Notes:

•Thedefaultsettingsarealreadyoptimizedforyou.Ifyouconsiderchangingthecomputerconguration,
proceedwithextremecaution.Settingthecongurationincorrectlymightcauseunexpectedresults.

•Ineachsubmenu,youcanenableafunctionbyselectingEnabled,ordisableitbyselectingDisabled.

Thefollowingsubmenuisdisplayed:

•Password:Setapasswordrelatedfunctions.

•Fingerprint:Setthengerprintreaderrelatedfunctions.

•SecurityChip:Setthesecuritychiprelatedfunctions.

•UEFIBIOSUpdateOption:SpecifythesettingsforFlashUEFIBIOSupdate.

•MemoryProtection:SpecifythesettingsfortheDataExecutionPreventionfeature.

•Virtualization:EnableordisablethesettingsforIntelVirtualizationTechnologyandIntelVT-dFeature.

•I/OPortAccess:EnableordisabletheaccesstoindividualI/Oports.

•Anti-Theft:EnableordisableUEFIBIOSinterfacetoactivateAnti-Theftservices,suchasIntelATand
Computrace.

Tosetapasswordrelatedfunctions,gototheSecuritymenuandselectPassword.Thefollowingsubmenu
isdisplayed:

•HardwarePasswordManager

•SupervisorPassword

•LockUEFIBIOSSettings

•SetMinimumLength

•Passwordatunattendedboot

•Passwordatrestart

•Power-OnPassword

•HardDiskxPassword

Notes:

•HardDisk1meanstheharddiskdrivebuiltintoyourcomputer.

•HardDisk2appearsonthePasswordsubmenuonlyifaharddiskdriveisinstalledintheserialUltrabay
enhanced.

IfyouselectandenableHardwarePasswordManager,youcanmanageyourpower-onpassword,
supervisorpassword,andyourharddiskpasswordsbythemanagementserver.Bydefault,thisisset
toEnabled.

LockUEFIBIOSSettingsenableordisablethefunctionthatprotectsitemsintheThinkPadSetupfrom
beingchangedbyauserwhodoesnothavethesupervisorpassword.Bydefault,thisissettoDisabled.
Ifyousetthesupervisorpasswordandenablethisfunction,noonebutyoucanchangeanyitemsinthe
ThinkPadSetup.

IfyouselectSetMinimumLength,youcanspecifyaminimumlengthforpower-onpasswordsandhard
diskpasswords.Bydefault,thisissettoDisabled.Ifyousetthesupervisorpasswordandspecifya
minimumlengthforpasswords,noonebutyoucanchangethelength.

Chapter8.Advancedconguration185

IfyouselectandenablePasswordatunattendedboot,apasswordpromptisdisplayedwhenthecomputer
isturnedon,fromeitherapower-offstateorhibernation,byanunattendedeventsuchasWakeonLAN
youselectDisabled,nopasswordpromptisdisplayed;thecomputergoesaheadandloadstheoperating
system.T opreventunauthorizedaccess,settheuserauthenticationontheoperatingsystem.

IfyouselectandenablePasswordatrestart,apasswordpromptisdisplayedwhenyourestartthe
computer.IfyouselectDisabled,nopasswordpromptisdisplayed;thecomputergoesaheadandloadsthe
operatingsystem.Topreventunauthorizedaccess,settheuserauthenticationontheoperatingsystem.

Startupmenu

Youmayneedtochangethestartupsequenceofyourcomputer.Forexample,ifyouhavedifferentoperating
systemsondifferentdevices,youcanhavethesystemstartupfromeitherofthem.

Attention:Afteryouchangeyourstartupsequence,youmustbeextremelycarefulnottospecifyawrong
deviceduringacopy,asave,oraformatoperation.Ifyouspecifyawrongdevice,yourdataandprograms
mightbeerasedoroverwritten.

Attention:IfyouareusingtheBitLockerdriveencryption,youshouldnotchangethestartupsequence.
BitLockerdriveencryptiondetectsthechangeofstartupsequenceandlocksthecomputerfrombooting.

Changingthestartupsequence

SelectingtheStartuptodisplaytheBootsubmenu.

Tochangethestartupsequence,dothefollowing:

1.SelectBoot;thenpressEnter.

®

.If

•YoucanusetheBootsubmenutospecifythestartupsequencethatrunswhenyouturnonthe

power.Referto“Bootsubmenu”onpage186

•YoucanusetheNetworkBoottospecifythetopprioritybootdevicethatrunswhenWakeon
LANiscommonlyusedbyLANadministratorsincorporatenetworkstogetremoteaccesstoyour
computer.Referto“NetworkBoot”onpage187

2.Selectthedeviceyouwanttostartrst.
UsethesekeystosettheorderthattheUEFIBIOSwillusewhenstartinganoperatingsystem:

•+or-keymovesthedeviceupordown.

3.PressF10tosavethechangesandrestartthesystem.

Tochangethestartupsequencetemporarilysothatthesystemstartsupfromadifferentdrive,dothe
following:

1.Turnoffthecomputer.

2.Turnonthecomputer;then,whilethe“T ointerruptnormalstartup,presstheblueThinkVantagebutton”
messageisdisplayedatthelower-leftofthescreen,pressF12.

3.SelectthedeviceyouwanttostartrstfromtheBootmenu.

Note:TheBootmenuisalsoshownwhenthesystemcannotbootfromanydevicesoroperating
systemwasnotfound.

Bootsubmenu

Thefollowinglist,showingtheorderinwhichdeviceswillbestartedup,isalwaysdisplayed.Evendevices
thatarenotattachedtoorinstalledonyourcomputerarelisted.Foreachdevicethatisattachedtoor
installedonthecomputer,informationaboutitispresentedafterthecolon.

1.USBCD:

.

.

186UserGuide

2.USBFDD:

3.ATAPICD0:

4.ATAHDD0:

5.ATAHDD1:

6.ATAHDD2:

7.USBHDD:

8.PCILAN:

9.ATAPICD1:

10.ATAPICD2:

11.ATAHDD3:

12.ATAHDD4:

13.OtherCD:

14.OtherHDD:

NetworkBoot

UsetheNetworkBoottoselectthebootdevicewhenthesystemwakesfromLAN.IfWake-on-LANis
enabled,thenetworkadministratorcanturnonallofthecomputersinaLANremotelybyuseofnetwork
managementsoftware.

OtheritemsintheStartupmenu

ThefollowingitemsarealsodisplayedintheStartupmenuoftheThinkPadSetup:

•UEFI/LegacyBoot:Selectsystembootcapability.

•UEFI/LegacyBootPriority:SelectpriorityofbootoptionbetweenUEFIandLegacy.

•BootMode:Enableordisablethediagnosticsbootmode.

•OptionKeyDisplay:Choosewhethertoshowtheoptionkeymessagewhenthesystemisbooted.

•BootdeviceListF12Option:Choosewhethertoshowthepop-uplistofthebootdevices.

•BootOrderLock:EnableordisabletheBootPriorityOrderlock.

Restartmenu

IfyouneedtoclosetheThinkPadSetupandrestartthesystem,selectRestartfromtheThinkPadSetup
menu.Thefollowingsubmenuisdisplayed:

•ExitSavingChanges:Restartthesystemaftersavingthechanges.

•ExitDiscardingChanges:Restartthesystemwithoutsavingthechanges.

•LoadSetupDefaults:Loadthedefaultsettingthatwasineffectatthetimeofpurchase.

•DiscardChanges:Discardthechanges.

•SaveChanges:Savethechanges.

ThinkPadSetupitems

Thefollowingtablesshowthecontentsofthe“Congmenuitems”onpage188,the“Securitymenuitems”
onpage194,andthe“Startupmenu”onpage198oftheThinkPadSetup.

Note:Someitemsaredisplayedonthemenuonlyifthecomputersupportsthecorrespondingfeatures.

Notes:

Chapter8.Advancedconguration187

•Enabledmeansthatthefunctioniscongured.

•Disabledmeansthatthefunctionisnotcongured.

•Defaultvaluesareinboldface.

Congmenuitems

Table6.Congmenuitems

Menuitem
Network

USB

SubmenuitemSelectionComments

WakeOnLAN

EthernetLANOptionROM

USBUEFIBIOSSupport

AlwaysOnUSB

•Disabled

•AConly

•ACandBattery

•Disabled

•Enabled

•Disabled

•Enabled

•Disabled

•Enabled

EnablethesystemtoPower
onwhentheEthernet
controllerreceivesamagic
packet.

Ifyouselect“ACOnly”,
WakeOnLANisenabled
onlywhenacpoweradapter
isattached.

Ifyouselect“ACand
Battery”,WakeOnLANis
enabledwithanypower
sources.

Note:ACisrequiredwith
magicpackettypeWake
OnLAN.

Note:WakeOnLAN
functiondoesnotwork
whenaharddiskpassword
isset.

LoadtheEthernetLAN
OptionROMtoenable
startupfromanintegrated
networkdevice.

Enableordisableboot
supportforUSBdiskette,
USBmemorykey,andUSB
opticaldrive.

Ifyouselect“Enabled”,the
externalUSBdevicescan
bechargedviaUSBports
evenwhenthesystemisin
lowpowermode(standby,
hibernate,orpower-off).

188UserGuide

Table6.Congmenuitems(continued)

Menuitem

Keyboard/Mouse

SubmenuitemSelectionComments

AlwaysOnUSBChargein
offmode

•Disabled

•Enabled

TrackPoint•Disabled

•Enabled

Ifyouselect“Enabled”,the
AlwaysOnUSBconnector
enablesyoutocharge
somedevices,suchasiPod
andiPhoneandBlackBerry
smartphones.

Note:Ifyouwanttocharge
thesedeviceswhenyour
computerisinhibernation
modeorpoweredoff,you
willneedtoopenthePower
Managerprogramand
congurecorresponding
settingstoenablethe
AlwaysOnUSBconnector
function.Fordetails
abouthowtoenablethe
AlwaysOnUSBconnector
function,refertotheonline
helpofthePowerManager
program.

Enableordisablethe
built-inTrackPoint.

TouchPad•Disabled

FnandCtrlKeyswap

Note:Ifyouwanttouse
anexternalmouse,select
“Disabled.”

Enableordisablethe

•Enabled

built-intouchpad.

Note:Ifyouwanttouse
anexternalmouse,select
“Disabled.”

•Disabled

•Enabled

Ifyouselect“Enabled”,the
FnkeyworksastheCtrl
key,andtheCtrlkeyworks
astheFnkey.

Note:Evenwhen
“Enabled”isselected,
youneedtopresstheFn
keytoreturnthecomputer
fromsleepmodetonormal
operation.

Chapter8.Advancedconguration189

Table6.Congmenuitems(continued)

Menuitem

SubmenuitemSelectionComments

FnKeyLock•Disabled

•Enabled

ThinkPadNumLock•Independent

•Synchronized

Power-OnNumLock

•Automatic

•On

•Off

Ifyouselect“Enabled”,
youcanpresstheFnkey
tokeepitinapressed
condition,andthenpress
thedesiredfunctionkey.
Theactionisequivalentto
pressingtherequired
keyandtheFnkey
simultaneously.Ifyou
presstheFnkeytwice,the
stateislockeduntilyou
presstheFnkeyagain.

Ifyouselect“Independent”,
NumLockonyour
computercanbedisabled
independentlyregardless
oftheNumLockstateof
theexternalkeyboard.If
NumLockonthecomputer
isenabled,NumLockon
theexternalkeyboardwill
alsobeenabled.

Ifyouselect
“Synchronized”,NumLock
onyourcomputerand
NumLockontheexternal
keyboardaresynchronized.

Ifyouselect“Automatic”,
NumLockisenabled
whenfullsizekeyboardis
attached.

190UserGuide

Ifyouselect“On”,
NumLockisalways
enabled.

Ifyouselect“Off”,
NumLockisalways
disabled.

Note:Power-OnNumLock
willbedisplayedifyou
select“Synchronized”at
theThinkPadNumLock.

Table6.Congmenuitems(continued)

Menuitem
Display

SubmenuitemSelectionComments

BootDisplayDevice

•ThinkPadLCD

•Analog(VGA)

•DigitalonThinkPad

•Digital1ondock

•Digital2ondock

GraphicsDevice•IntegratedGraphics

•DiscreteGraphics

•NVIDIAOptimus

Selectthedisplaydevice
thatistobeactiveatboot
time.Thisselectionis
effectiveforboottime,
passwordprompt,and
ThinkPadSetup.

“DigitalonThinkpad”
isDisplayPortonyour
computer.

“Digial1ondock”and
“Digital2ondock”are
DisplayPortorDVIon
dockingstation.

IntegratedGraphicswill
achievelongerbatterylife,
andDiscreteGraphics
enhancesperformance.
NVIDIAOptimusrunsas
IntegratedGraphicsmode
andDiscreteGraphicsis
enabledondemand.

Note:NVIDIAOptimus
modeshouldonlybe
selectedifyouareusinga
Windows7model.

OSDetectionforNVIDIA
Optimus

•Disabled

•Enabled

SystemBIOSautomatically
switchesGraphicsdevice
settingtoNVIDIAOptimus
modeiftheOSsupports
thefeature,andtoDiscrete
GraphicsiftheOSdoesnot
supportit.

Power

IntelSpeedStep

®

technology(Intel
SpeedStepmounted
modelsonly)

•Disabled

•Enabled

ModeforAC

•MaximumPerformance

•BatteryOptimized

ModeforBattery

•MaximumPerformance

•BatteryOptimized

SelectthemodeofIntel
SpeedSteptechnologyat
runtime.

MaximumPerformance:
Alwayshighestspeed

BatteryOptimized:Always
lowestspeed

Disabled:Noruntime
support,lowestspeed

Chapter8.Advancedconguration191

Table6.Congmenuitems(continued)

Menuitem

SubmenuitemSelectionComments

AdaptiveThermal
Management

OpticalDriveSpeed

CPUPowerManagement

PCIExpressPower
Management

PowerOnwithACAttach

SchemeforAC

•MaximizePerformance

•Balanced

SchemeforBattery

•MaximizePerformance

•Balanced

•HighPerformance

•Normal

•Silent

•Disabled

•Enabled

•Disabled

•Enabled

•Disabled

•Enabled

Thisselectsathermal
managementschemeto
use.

MaximizePerformance:
ReducesCPUthrottling

Balanced:Balances
sound,temperatureand
performance

Note:Eachschemeaffects
fansound,temperature,
andperformance.

Setthespeedofoptical
drivetothedesired
performance.

Enableordisablethepower
savingfeaturethatstop
themicroprocessorclock
automaticallywhenthere
arenosystemactivities.
Normally,itisnotnecessary
tochangethesetting.

Enableordisableafeature
thatautomaticallyadjusts
powermanagementwhen
thereisnoPCIExpress
activity.Normally,itisnot
necessarytochangethe
setting.

Enableordisableafeature
thatpowersonthesystem
whenACisattached.

192UserGuide

Ifyouselect“Enabled”,the
systemispoweredonwhen
ACisattached.Whenthe
systemisinhibernatestate,
thesystemresumes.

Ifyouselect“Disabled”,the
systemisnotpoweredon
norresumedwhenACis
attached.

Table6.Congmenuitems(continued)

Menuitem
BeepandAlarm

SubmenuitemSelectionComments

PowerControlBeep

LowBatteryAlarm•Disabled

PasswordBeep•Disabled

KeyboardBeep•Enabled

SerialATA(SA TA)SATAControllerMode

Option

CPU

CoreMulti-Processing

•Disabled

•Enabled

Ifthisfunctionisenabled,
abeepsoundswhenthe
computerentersapower
managementmode,whenit
resumesoperationalmode,
andwhentheacpower
adapterisconnectedor
disconnected.

Enableordisablethelow

•Enabled

batteryalarm.

Enablethisoptiontohave

•Enabled

abeepsoundwhenthe
systemiswaitingfora
power-on,harddisk,or
supervisorpassword.
Differentbeepswillbe
soundedwhentheentered
passwordmatchesordoes
notmatchthecongured
password.

Enableordisablekeyboard

•Disabled

beepwhenunmanageable
keycombinationsare
pressed.

•Compatibility

•AHCI

•RAID

SelectSATAcontroller
operationmode.Ifyour
systemsupportsRAID,
select“RAID. ”Ifyouselect
“Compatibilitymode”,
serialSATAcontroller
operatesincompatibility
mode.

•Disabled

•Enabled

Enableordisableadditional
executioncoreunitswithin
aCPU.

IntelHyper-Threading
Technology

Note:Ifyouareusinga
computerwithasingle-core
processor,thisitemdoes
notappear.
Note:ForCore
Multi-Processing,refer
totheinstructionsin
“InstallingWindowsXP”on
page178

•Disabled

•Enabled

Chapter8.Advancedconguration193

Enableordisableadditional
logicalprocessorswithina
processorcore.

.

Table6.Congmenuitems(continued)

Menuitem
IntelAMT

SubmenuitemSelectionComments

IntelAMTControl

CIRATimeout

•Disabled

•Enabled

0-255

Ifyouselect“Enabled”,Intel
AMT(ActiveManagement
Technology)iscongured
andadditionalsetupitems
areprovidedinMEBx
(ManagementEngineBIOS
Extension)Setup.

Note:YoucanenterMEBx
Setupmenubypressing
Ctrl-Pkeycombinationin
StartupInterruptMenu.T o
displaytheStartupInterrupt
Menu,pressThinkVantage
buttonorEnterkeyduring
POST.

Settimeoutoptionfor
CIRAconnectiontobe
established.1though254
secondsareselectable.

Ifyouselect“0”,use60
secondsasdefaulttimeout
value.

Securitymenuitems

Table7.Securitymenuitems

Menuitem
Password

Fingerprint

ConsoleType•PC-ANSI

•VT100+

•VT-UTF8

SubmenuitemSelectionComments

PredesktopAuthentication•Disabled

•Enabled

ReaderPriority•External➙Internal

•InternalOnly

Ifyouselect“255”,waiting
timeforestablishinga
connectionisunlimited.

Selecttheconsoletypefor
AMT.

Note:Thisconsoletype
shouldmatchtheIntelAMT
remoteconsole.

Referto“Securitymenu”
onpage185and“Using
passwords”onpage91.

Enableordisablengerprint
authenticationbeforethe
operatingsystemisloaded.

IfExternal➙Internal
isselected,anexternal
ngerprintreaderisused
ifattached.Otherwise,an
internalngerprintreader
isused.IfInternalOnly
isselected,aninternal
ngerprintreaderisused.

194UserGuide

Table7.Securitymenuitems(continued)

Menuitem

SecurityChip

SubmenuitemSelectionComments

SecurityMode

•Normal

•High

Ifngerprintauthentication
fails,youcanstillstart
thecomputerbyentering
apassword.Ifyouhave
selected“Normal”,entera
power-onpasswordora
supervisorpassword;ifyou
haveselected“High”,enter
asupervisorpassword.

PasswordAuthentication•Disabled

•Enabled

Enableordisablepassword
authentication.Ifhigh
securitymodeisselected,
thisitemappears.

ResetFingerprintData•EnterThisoptionisusedtoerase

allngerprintdatastored
inthengerprintreader
andresetsettingstothe
factorystate(ex.Power-on
security,LEDs,etc.)As
aresult,anypower-on
securityfeaturespreviously
enabledwillnotbeable
toworkuntiltheyare
re-enabledinthengerprint
software.

SecurityChip

•Active

•Inactive

•Disabled

Ifyouselect“Active”,
SecurityChipisfunctional.
Ifyouselect“Inactive”,
SecurityChipisvisible,but
isnotfunctional.Ifyou
select“Disabled”,Security
Chipishiddenandisnot
functional.

SecurityReportingOptions

Enableordisablethe
followingSecurity
ReportingOptions.

•BIOSROMString
Reporting:BIOStext
string

•ESCDReporting:
Extendedsystem
congurationdata

•CMOSReporting:
CMOSdata

•NVRAMReporting:
Securitydatastoredin
theAssetID

•SMBIOSReporting:
SMBIOSdata

Chapter8.Advancedconguration195

Table7.Securitymenuitems(continued)

Menuitem

UEFIBIOSUpdateOption

MemoryProtectionExecutionPrevention•Disabled

Virtualization

SubmenuitemSelectionComments

ClearSecurityChip

IntelTXTFeature•Disabled

FlashBIOSUpdatingby
End-Users

FlashOverLAN

IntelVirtualization
Technology

IntelVT-dFeature•Disabled

•Enter

•Enabled

•Disabled

•Enabled

•Disabled

•Enabled

•Enabled

•Disabled

•Enabled

•Enabled

Cleartheencryptionkey.

Note:Onlyifyouselect
“Active”forSecurityChip,
thisitemappears.

EnableordisableIntel
TrustedExecution
Technology.

Ifyouselect“Enabled”,
alluserscanupdatethe
UEFIBIOS.Ifyouselect
“Disabled”,onlytheperson
whoknowssupervisor
passwordcanupdatethe
UEFIBIOS.

Enableyourcomputer's
UEFIBIOStobeupdated
(ashed)overanactive
networkconnection.

Somecomputerviruses
andwormscausememory
bufferstooverowby
runningcodewhereonly
dataisallowed.Ifthe
DataExecutionPrevention
featurecanbeusedwith
youroperatingsystem,then
byselecting“Enabled”you
canprotectyourcomputer
againstattacksbysuch
virusesandworms.Ifafter
choosing“Enabled”you
ndthatanapplication
programdoesnotrun
correctly,select“Disabled”
andresetthesetting.

Ifyouselect“Enabled,”
aVMM(VirtualMachine
Monitor)canutilizethe
additionalhardware
capabilitiesprovided
byIntelVirtualization
Technology.

IntelVT-disIntel
VirtualizationT echnology
forDirectedI/O.When
enabled,aVMMcanutilize
theplatforminfrastructure
forI/Ovirtualization.

196UserGuide

Table7.Securitymenuitems(continued)

Menuitem

I/OPortAccess

SubmenuitemSelectionComments

EthernetLAN•Disabled

•Enabled

WirelessLAN•Disabled

•Enabled

WiMAX•Disabled

•Enabled

WirelessWAN•Disabled

•Enabled

Bluetooth•Disabled

•Enabled

Modem•Disabled

•Enabled

USBPort

•Disabled

•Enabled

IEEE1394•Disabled

•Enabled

ExpressCardSlot

•Disabled

•Enabled

Ultrabay(HDD/Optical)

•Disabled

•Enabled

eSATAPort

•Disabled

•Enabled

MemoryCardSlot

•Disabled

•Enabled

IntegratedCamera

•Disabled

•Enabled

Microphone•Disabled

•Enabled

FingerprintReader•Disabled

•Enabled

Ifyouselect“Enabled”,you
canusetheEthernetLAN
device.

Ifyouselect“Enabled”,you
canusetheWirelessLAN
device.

Ifyouselect“Enabled”,you
canusetheWiMAXdevice.

Ifyouselect“Enabled”,you
canusetheWirelessWAN
device.

Ifyouselect“Enabled”,
youcanusetheBluetooth
device.

Ifyouselect“Enabled”,you
canusetheModemdevice.

Ifyouselect“Enabled”,you
canusetheUSBport.

Ifyouselect“Enabled”,
youcanusetheIEEE1394
(Firewire)device.

Ifyouselect“Enabled”,you
canusetheExpressCard
Slot.

Ifyouselect“Enabled”,
youcanusetheUltrabay
(HDD/Optical)device.

Ifyouselect“Enabled”,you
canusetheeSATAPort.

Ifyouselect“Enabled”,
youcanusethe
MemoryCardslot(SD
Card/MultiMediaCard).

Ifyouselect“Enabled”,
youcanusetheIntegrated
Camera.

Ifyouselect“Enabled”,you
canusetheMicrophone
(Internal,External,or
Line-In).

Ifyouselect“Enabled”,
youcanusethengerprint
reader.

Chapter8.Advancedconguration197

Table7.Securitymenuitems(continued)

Menuitem
Anti-Theft

SubmenuitemSelectionComments

IntelATModuleActivation•Disabled

•Enabled

•PermanentlyDisabled

ComputraceModule
Activation

•Disabled

•Enabled

•PermanentlyDisabled

EnableordisabletheUEFI
BIOSinterfacetoactivate
IntelATmodulethatisan
optionalAnti-Theftservice
fromIntel.

Note:IfyousettheIntel
ATmoduleactivationto
“PermanentlyDisabled”,
youwillbeunabletoenable
thissettingagain.

EnableordisabletheUEFI
BIOSinterfacetoactivate
Computracemodule.
Computraceisanoptional
monitoringservicefrom
AbsoluteSoftware.

Note:Ifyousetthe
Computracemodule
activationto“Permanently
Disabled”,youwillbe
unabletoenablethis
settingagain.

Startupmenuitems

Table8.Startupmenuitems

Menuitem
Boot
NetworkBoot

UEFI/LegacyBoot

UEFI/LegacyBootPriority

SelectionComments

•Both

•UEFIOnly

•LegacyOnly

•UEFIFirst

•LegacyFirst

Referto“Startupmenu”onpage186.

Referto“Startupmenu”onpage186.

Selectsystembootcapability.

•Both:Systemwillbootby
followingUEFI/LegacyBoot
Prioritysetting.

•UEFIOnly:Systemwillbootfrom
UEFIenabledOS.

•LegacyOnly:Systemwillboot
fromanyOSotherthanUEFI
enabledOS.

Note:Ifyouselect“UEFIOnly”,
systemcannotbootfromthe
bootabledeviceswhichdonothave
UEFIenabledOS.

Selectpriorityofbootoptionbetween
UEFIandLegacy.

198UserGuide

Table8.Startupmenuitems(continued)

Menuitem
BootMode

OptionKeysdisplay(ThinkVantage

buttonmessage)

BootDeviceListF12Option

BootOrderLock

SelectionComments

•Quick

•Diagnostics
Note:Youcanalsoenterthe

“Diagnostic”modebypressingEsc
duringPOST.

•Disabled

•Enabled

•Disabled

•Enabled

•Disabled

•Enabled

ScreenduringPOST:

•Quick:ThinkPadLogoscreenis

displayed.

•Diagnostics:T extmessagesare

displayed.

Ifyouselect“Disabled”,the“To
interruptnormalstartup,pressthe
blueThinkVantagebutton.”message
isnotdisplayedduringPOST.

Ifyouselect“Enabled”,theF12key
isrecognizedandtheBootMenuis
displayed.

Ifyouselect“Enabled”,theBoot
PriorityOrderislockedforyourfuture
use.

UpdatingyoursystemUEFIBIOS

TheUniedExtensibleFirmwareInterface(UEFI)BIOSisapartofthesystemprogramsthatmakeupthe
basiclayerofsoftwarebuiltintoyourcomputer.UEFIBIOStranslatestheinstructionsfromothersoftware
layers.

Yourcomputersystemboardhasamodulecalledelectricallyerasableprogrammableread-onlymemory
(EEPROM,alsoreferredtoasashmemory).Y oucanupdateUEFIBIOSandtheConguration/ThinkPad
SetupProgrambystartingyourcomputerwithaashupdateopticaldiscor.ashupdatetoolapplication
runningontheWindwosenvironment.

Insomeinstanceswhenyouaddsoftware,hardware,oradevicedriver,youmaybeinformedthatyouneed
toupdateyourUEFIBIOSinorderforthenewadditiontoworkproperly.

ToupdateyourUEFIBIOS,visitthisWebsiteat
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix
Thenfollowtheinstructionsonthescreen.

Usingsystemmanagement

Thissectionisintendedprimarilyfornetworkadministrators.

Yourcomputerisdesignedformanageability,sothatyoucanredirectmoreofyourresourcestobetter
meetyourbusinessobjectives.

Thismanageability,or“TotalCostofOwnership”(TCO),enablesyoutoremotelypoweronyourcomputer,
formattheharddiskdrive,installthesoftwareofyourchoice(forexample,WindowsXPwithuserand
system-managementapplications),andhavethecomputerstartupandfunctioninthesamewayasan
ordinarydesktopPC.

Oncethecomputerisconguredandoperational,youcanmanageitbyuseofsoftwareandmanageability
featuresalreadyintegratedintotheclientsystemandthenetwork.

Chapter8.Advancedconguration199

Systemmanagement

CheckthefollowingtopicstolearnmoreaboutfeaturesofSystemManagement:

•DesktopManagementInterface

•PrebooteXecutionEnvironment

•WakeonLAN

•Resumeonincomingcall

•AssetIDEEPROM

DesktopManagementInterface

ThesystemBIOS(UEFIBIOS)ofyourcomputersupportsaninterfacecalledSystemManagementBIOS
ReferenceSpecication(SMBIOS)V2.6.1.SMBIOSprovidesinformationaboutthehardwarecomponents
ofyoursystem.ItistheresponsibilityoftheBIOStosupplythisdatabasewithinformationaboutitself
andthedevicesonthesystemboard.Thisspecicationdocumentsthestandardsforgettingaccessto
thisBIOSinformation.

PrebooteXecutionEnvironment

PrebooteXecutionEnvironment(PXE)technologymakesyourcomputermoremanageable(itisPXE

2.1-compliant)byenablingittoboot(loadanoperatingsystemoranotherexecutableimage)fromaserver.
YourcomputersupportsthePCfunctionsthatPXErequires.Forexample,withtheappropriateLANcard,
yourcomputercanbebootedfromthePXEserver.

Note:RemoteProgramLoad(RPL)cannotbeusedwithyourcomputer.

WakeonLAN

AnetworkadministratorcanuseWakeonLANtoturnonacomputerfromamanagementconsole.

WhenWakeonLANisusedwithnetworkmanagementsoftware,manyfunctions,suchasdatatransfer,
softwareupdates,andFlashBIOSupdates,canbeperformedremotelywithoutremoteattendance.This
updatingcanbedoneafternormalworkinghoursandonweekends,tosavetimeandincreaseproductivity.
Usersarenotinterruptedduringnormalworkinghours,andLANtrafciskepttoaminimum.

IfacomputeristurnedonbytheWakeonLANfunction,theNetworkbootsequenceisused.

Resumeonincomingcall

IfyourcomputerisconnectedtoatelephonelineandyouhavespeciedResumeonincomingcall,itwill
returnfromsleep(standby)modetonormaloperationwhenatelephonecallcomesin.

Toenableyourcomputertowakeupfromsleep(standby)mode,dothefollowing:

ForWindows7andWindowsVista:

1.ClickStart,andthenclickControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe

passwordorprovideconrmation.TheDeviceManagerwindowopens.

4.Double-clickModems(inWindowsVista,clickthe+markforModems),andthenclickyourmodem.

5.ClickthePowerManagementtab.

6.SelecttheAllowthisdevicetowakethecomputercheckbox.

ForWindowsXP:

200UserGuide

1.ClickStart,andthenclickControlPanel.

2.ClickPerformanceandMaintenance.

3.ClickSystem.

4.ClicktheHardwaretab.

5.ClicktheDeviceManagerbutton.TheDeviceManagerwindowopens.

6.Clickthe+markforModems,andthenclickyourmodem.

7.ClickAction,andthenclickProperties.

8.ClickthePowerManagementtab.

9.SelecttheAllowthisdevicetobringthecomputeroutofStandbycheckbox.

AssetIDEEPROM

TheAssetIDEEPROMcontainsinformationaboutthesystem,includingitscongurationandtheserial
numbersofkeycomponents.Italsoincludesanumberofblankeldsinwhichyoucanrecordinformation
abouttheendusersinyournetwork.

Settingmanagementfeatures

Toenablethenetworkadministratortocontrolyourcomputerremotely,youmustcongurethenetwork
interfacebysettingthesystem-managementfeaturesintheThinkPadSetup.ThatThinkPadSetupcontains
thefollowingfunctions:

•WakeonLAN

•Networkbootsequence

•Flashupdate

Ifanadministrator'spassword(supervisorpassword)hasbeenset,youwillneedtospecifyitwhenyoustart
theThinkPadSetup,sothatyoucanusethesefunctions.

WakeonLAN

WhentheWakeonLANfeatureisenabledonacomputerthatisconnectedtoaLAN,anetworkadministrator
canstartthecomputerremotelyfromamanagementconsole,usingremotenetwork-managementsoftware.

SettingupintheThinkPadSetup

ToenableordisableWakeonLAN,gototheThinkPadSetupmenu.Whenyourcomputerisnotunderthe
networkadministrator'ssystemmanagement,youcandisableWakeonLAN.

Tosetthisfunction,dothefollowing:

1.StarttheThinkPadSetupmenu.

2.SelectCong.

3.TheCongsubmenuappears.

4.SelectNetwork.

5.TheNetworkitemsubmenuappears.

6.ForWakeOnLAN,selectoneofthefollowing:ACOnly,ACandBattery,orDisabled.

7.PressF10.

NetworkBootsequence

Whenyourcomputeristurnedonremotely,systemwilltrytobootfromthedevicethatisselectedby
NetworkBootsetting,andthenfollowthebootorderlistintheBootmenu.

Chapter8.Advancedconguration201

Todeneasequence:

1.OntheThinkPadSetupmenu,selectStartup.TheStartupsubmenuappears.

2.SelectNetworkBootandpressEnterkeytoshowpop-upbootdevicelist.

3.Selectabootdevicefromthelisttomakeitastopbootpriority.

4.PressF10.

Note:Ifyouwanttoinitializethesettingtoreturntothedefaultstartupsequence,pressF9.Thedefault
settingsareautomaticallyreloaded.

Flashupdate

WhenaFlashUEFIBIOSupdatefromthenetworkisenabled,anetworkadministratorcanremotely
updatethesystemprogramsinyourcomputerfromamanagementconsole.Thefollowingrequirements
mustbemet:

•UpdateFlashfromnetworkmustalsobeenabled;theprocedureisgivenbelow.

•YourcomputermustbestartedovertheLAN.

•YourcomputermustbeengagedinaPrebooteXecutionEnvironment.

•Network-managementsoftwaremustbeinstalledintheremoteadministrator'scomputer.

ToenableordisabletheFlashupdatefromthenetworksetting,dothefollowing:

1.OntheThinkPadSetupmenu,selectSecurity.TheSecuritysubmenuappears.

2.SelectUEFIBIOSUpdateOption.TheUEFIBIOSUpdateOptionsubmenuappears.

3.ForFlashOverLAN,selecteitherEnabledorDisabled.

4.PressF10.

202UserGuide

Chapter9.Preventingproblems

AnimportantpartofowningaThinkPadnotebookismaintenance.Withpropercare,youcanavoid
commonproblems.Thefollowingsectionsprovideinformationthatcanhelpyoutokeepyourcomputer
runningsmoothly.

•“Generaltipsforpreventingproblems”onpage203

•“Makingsuredevicedriversarecurrent”onpage204

•“Takingcareofyourcomputer”onpage205

Generaltipsforpreventingproblems

1.Checkthecapacityofyourharddiskdrivefromtimetotime.Iftheharddiskdrivegetstoofull,Windows
willslowdownandmightproduceerrors.

Note:InWindows7andWindowsVista,clickStart➙Computer.InWindowsXP,clickStart➙
MyComputer.

2.Emptyyourrecyclebinonaregularbasis.

3.Usediskdefragmenttoolregularlyonyourharddiskdrivetoimprovedataseekandreadtimes.

4.Tofreeupdiskspace,uninstallunusedapplicationprograms.

Note:Y oumightalsowanttolookforapplicationprogramduplicationoroverlappingversions.

5.CleanoutyourInbox,Sent,andT rashfoldersfromyoure-mailclientprogram.

6.Atleastonceaweek,makeapointtobackupyourdata.Ifcriticaldataispresent,itisagoodidea
toperformadailybackup.Lenovohasmanybackupoptionsavailableforyourcomputer.Rewritable
opticaldrivesareavailableformostmachinesandareeasilyinstalled.

7.UseorscheduleSystemRestoretotakeasystemsnapshotperiodically.Formoreinformationabout
SystemRestoreseeChapter5“Recoveryoverview”onpage109.

8.UpdatedevicedriversandUEFIBIOSwhenneeded.

9.Proleyourmachineathttp://www.lenovo.com/think/supporttokeepuptodatewithcurrentdrivers
andrevisions.

10.Keepuptodatefordevicedriversonothernon-Lenovohardware.Y oumightwanttoreadthedevice
driverinformationreleasenotespriortoupdatingforcompatibilityorknownissues.

11.Keepalogbook.Entriesmightincludemajorhardwareorsoftwarechanges,driverupdates,minor
issuesyouhaveexperiencedandhowyouresolvedthem.

12.Ifyoueverneedtorunarecoveryonyourcomputertoreturnthepreloadontothemachine,the
followingtipsmighthelpalongtheway:

•Removeallexternaldevicessuchastheprinter,keyboard,etc.

•Makesurethatyourbatteryischargedandthatyouhavetheacpowerconnected.

•BootintotheThinkPadSetupandloadthedefaultsettings.

•Restartthemachineandstarttherecovery.

•Ifyourmachineusesdiscsastherecoverymedia,DONOTremovethediscfromthedriveuntil

promptedtodoso.

13.Forsuspectedharddiskdriveissues,referto“Diagnosingproblems”onpage209andrunLenovo
ThinkVantageT oolboxforadiagnostictestofthedrivepriortocallingtheCustomerSupportCenter.
Ifyourcomputerdoesnotstartup,downloadthelestocreateabootableself-testmediafromthe
followingWebsite:http://www.lenovo.com/hddtest.Runthetestandrecordanymessagesorerror
codes.Ifthetestreturnsanyfailingerrorcodesormessages,calltheCustomerSupportCenterwiththe
codesormessagesandthecomputerinfrontofyou.Atechnicianwillassistyoufurther.

©CopyrightLenovo2011

203

14.Ifrequired,youcanndyourcountry'sCustomerSupportCenteratthefollowingWebaddress:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=migr-4hwse3.When
callingtheCustomerSupportCenter,pleasemakesureyouhaveyourmachinemodeltype,serial
numberandthecomputerinfrontofyou.Also,ifthemachineisproducingerrorcodes,itishelpfulto
havetheerrorscreenonorthemessagewrittendown.

Makingsuredevicedriversarecurrent

Devicedriversareprogramsthatcontaininstructionsfortheoperatingsystemabouthowtooperateor
“drive”acertainpieceofhardware.Eachhardwarecomponentonyourcomputerhasitsownspecicdriver.
Ifyouaddanewcomponent,theoperatingsystemneedstobeinstructedonhowtooperatethatpiece
ofhardware.Afteryouinstallthedriver,theoperatingsystemcanrecognizethehardwarecomponent
andunderstandhowtouseit.

Note:Becausedriversareprograms,likeanyotherleonyourcomputer,theyaresusceptibletocorruption
andmightnotperformproperlyifcorruptionoccurs.

Itisnotalwaysnecessarytodownloadthelatestdrivers.However,youshoulddownloadthelatestdriver
foracomponentifyounoticepoorperformancefromthatcomponentorifyouaddedanewcomponent.
Thismayeliminatethedriverasthepotentialcauseoftheproblem.

GettingthelatestdriversfromtheWebsite

YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:

1.ConnecttotheInternet.

2.Goto:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix

EntertheproductnumberofthecomputerorclickDetectmysystemonthescreen.

3.ClickDownloadsanddrivers.

4.Followthedirectionsonthescreenandinstallthenecessarysoftware.

GettingthelatestdriversusingSystemUpdate

TheSystemUpdateprogramhelpsyoukeepthesoftwareonyoursystemup-to-date.Updatepackagesare
storedonLenovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackagescan
containapplications,devicedrivers,UEFIBIOSashes,orsoftwareupdates.WhentheSystemUpdate
programconnectstotheLenovoSupportWebsite,theSystemUpdateprogramautomaticallyrecognizes
themachinetypeandmodelofyourcomputer,theinstalledoperatingsystem,andthelanguageofthe
operatingsystemtodeterminewhatupdatesareavailableforyourcomputer.TheSystemUpdateprogram
thendisplaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,and
optionaltohelpyouunderstandtheimportance.Youhavecompletecontrolofwhichupdatestodownload
andinstall.Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomatically
downloadsandinstallstheupdateswithoutanyfurtherinterventionfromyou.

TheSystemUpdateprogramispreinstalledonyourcomputerandisreadytorun.Theonlyprerequisiteis
anactiveInternetconnection.Youcanstarttheprogrammanually,oryoucanusetheschedulefeature
toenabletheprogramtosearchforupdatesautomaticallyatspeciedintervals.Y oualsocanpredene
scheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,orallupdates)
sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.

FormoreinformationabouthowtousetheSystemUpdate,referto“SystemUpdate”onpage38.

204UserGuide

Takingcareofyourcomputer

Althoughyourcomputerisdesignedtofunctionreliablyinnormalworkenvironments,youneedtouse
commonsenseinhandlingit.Byfollowingtheseimportanttips,youwillgetthemostuseandenjoyment
outofyourcomputer.

Becarefulaboutwhereandhowyouwork

•Storepackingmaterialssafelyoutofthereachofchildrentopreventtheriskofsuffocationfromplastic
bags.

•Keepyourcomputerawayfrommagnets,activatedcellularphones,electricalappliances,orspeakers
(within13cmor5inch).

•Avoidsubjectingyourcomputertoextremetemperatures(below5°C/41°Forabove35°C/95°F).

•Someappliances,suchascertainportabledesktopfansorairpuriers,canproducenegativeions.Ifa
computerisclosetosuchanappliance,andisexposedforanextendedtimetoaircontainingnegative
ions,itmaybecomeelectrostaticallycharged.Suchachargemaybedischargedthroughyourhands
whenyoutouchthekeyboardorotherpartsofthecomputer,orthroughconnectorsonI/Odevices
connectedtoit.Eventhoughthiskindofelectrostaticdischarge(ESD)istheoppositeofadischargefrom
yourbodyorclothingtothecomputer,itposesthesameriskofacomputermalfunction.

Yourcomputerisdesignedandmanufacturedtominimizeanyeffectsofelectrostaticcharge.Anelectrostatic
chargeaboveacertainlimit,however,canincreasetheriskofESD.Therefore,whenusingthecomputer
closetoanappliancethatcanproducenegativeions,givespecialattentiontothefollowing:

•Avoiddirectlyexposingyourcomputertotheairfromanappliancethatcanproducenegativeions.

•Keepyourcomputerandperipheralsasfaraspossiblefromsuchanappliance.

•Whereverpossible,groundyourcomputertofacilitatesafeelectrostaticdischarge.

Note:Notallsuchappliancescauseasignicantelectrostaticcharge.

Begentlewithyourcomputer

•Avoidplacinganyobjects(includingpaper)betweenthedisplayandthekeyboardorthepalmrest.

•Yourcomputerdisplayisdesignedtobeopenedandusedatanangleslightlygreaterthan90degrees.
Donotopenthedisplaybeyond180degrees,asthismightdamagethecomputerhinge.

•Donotturnyourcomputeroverwhiletheacpoweradapterispluggedin.Thiscouldbreaktheadapter
plug.

Carryyourcomputerproperly

•Beforemovingyourcomputer,besuretoremoveanymedia,turnoffattacheddevices,anddisconnect
cordsandcables.

•Whenpickingupyouropencomputer,holditbythebottom.Donotpickuporholdyourcomputerby
thedisplay.

Handlestoragemediaanddrivesproperly

•Ifyourcomputercomeswithanopticaldrive,donottouchthesurfaceofadiscorthelensonthetray.

•WaituntilyouheartheCDorDVDclickintothecenterpivotofthedrivebeforeclosingthetray.

•Onyourcomputer,useonlyopticaldrivesdesignedforusewiththeserialUltrabayenhanced.

Note:Y oucaninstalla9.5-mm-thickserialUltrabayslimora12.7-mm-thickserialUltrabayenhanced
deviceintheserialUltrabayenhanced.

Chapter9.Preventingproblems205

•Wheninstallingtheharddiskdrive,solidstatedrive,oropticaldrive,followtheinstructionsshippedwith
yourhardware,andapplypressureonlywhereneededonthedevice.

•Turnoffyourcomputerifyouarereplacingtheharddiskdriveorsolidstatedrive.

•Whenreplacingtheprimaryharddiskdriveorsolidstatedrive,reattachthecoverofthedriveslot.

•Storeyourexternalandremovableharddiskoropticaldrivesintheappropriatecontainersorpackaging
whentheyarenotbeingused.

•Beforeyouinstallanyofthefollowingdevices,touchametaltableoragroundedmetalobject.Thisaction
reducesanystaticelectricityfromyourbody.Thestaticelectricitycoulddamagethedevice.

–Memorymodule
–Mini-PCICard
–ExpressCard
–CompactFlash
–Smartcard
–MemoryCard,suchasSDCard,SDHCCard,SDXCCard,andMultiMediaCard.

Note:Notalllisteddevicesareincludedinyourcomputer.
Thisactionreducesanystaticelectricityfromyourbody.Thestaticelectricitycoulddamagethedevice.

•Whentransferringdatatoorfromaashmediacard,suchasanSDcard,donotputyourcomputer
insleep(standby)orhibernationmodebeforethedatatransferiscomplete.Todosomightcause
damagetoyourdata.

Takecareinsettingpasswords

•Rememberyourpasswords.Ifyouforgetasupervisororharddiskpassword,Lenovowillnotresetit,and
youmighthavetoreplaceyoursystemboard,orharddiskdriveorsolidstatedrive.

Careforthengerprintreader

Thefollowingactionscoulddamagethengerprintreaderorcauseitnottoworkproperly:

•Scratchingthesurfaceofthereaderwithahard,pointedobject.

•Scrapingthesurfaceofthereaderwithyourngernailoranythinghard.

•Usingortouchingthereaderwithadirtynger.

Ifyounoticeanyofthefollowingconditions,gentlycleanthesurfaceofthereaderwithadry,soft,lint-free
cloth:

•Thesurfaceofthereaderisdirtyorstained.

•Thesurfaceofthereaderiswet.

•Thereaderoftenfailstoenrollorauthenticateyourngerprint.

Registeryourcomputer

•RegisteryourThinkPadproductswithLenovo(refertotheWebpage:http://www.lenovo.com/register).
Thiscanhelpauthoritiesreturnyourcomputertoyouifitislostorstolen.Registeringyourcomputeralso
enablesLenovotonotifyyouaboutpossibletechnicalinformationandupgrades.

Besurenottomodifyyourcomputer

•OnlyanauthorizedThinkPadrepairtechnicianshoulddisassembleandrepairyourcomputer.

•Donotmodifyortapethelatchestokeepthedisplayopenorclosed.

206UserGuide

Tipsonusingthebuilt-inmodem

•Yourcomputermodemmayuseonlyananalogtelephonenetwork,orpublic-switchedtelephonenetwork
(PSTN).DonotconnectthemodemtoaPBX(privatebranchexchange)oranyotherdigitaltelephone
extensionlinebecausethiscoulddamageyourmodem.Analogphonelinesareoftenusedinhomes,
whiledigitalphonelinesareoftenusedinhotelsorofcebuildings.Ifyouarenotsurewhichkindof
phonelineyouareusing,contactyourtelephonecompany.

•YourcomputermighthavebothanEthernetconnectorandamodemconnector.Ifso,besuretoconnect
yourcommunicationcabletothecorrectone.

DANGER

Toavoidtheriskofelectricalshock,donotconnectthetelephonecabletotheEthernet
connector.

Cleaningthecoverofyourcomputer

Occasionallycleanyourcomputerasfollows:

1.Prepareamixtureofagentlekitchen-usedetergent(onethatdoesnotcontainabrasivepowderor
strongchemicalssuchasacidoralkaline).Use5partswaterto1partdetergent.

2.Absorbthediluteddetergentintoasponge.

3.Squeezeexcessliquidfromthesponge.

4.Wipethecoverwiththesponge,usingacircularmotionandtakingcarenottoletanyexcessliquiddrip.

5.Wipethesurfacetoremovethedetergent.

6.Rinsethespongewithcleanrunningwater.

7.Wipethecoverwiththecleansponge.

8.Wipethesurfaceagainwithadry,softlint-freecloth.

9.Waitforthesurfacetodrycompletelyandremoveanybersfromthecloth.

Cleaningyourcomputerkeyboard

1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.

2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,
theclothmayhookontoanadjacentkeyandpossiblydamageit.Makesurethatnoliquiddripsonto
orbetweenthekeys.

3.Allowtodry.

4.Toremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush
orcoolairfromahairdryer.

Note:Avoidsprayingcleanerdirectlyontothedisplayorthekeyboard.

Cleaningyourcomputerdisplay

1.Gentlywipethedisplaywithadry,softlint-freecloth.Ifyouseeascratchlikemarkonyourdisplay,
itmightbeastaintransferredfromthekeyboardortheTrackPointpointingstickwhenthecoverwas
pressedfromtheoutside.

2.Wipeordustthestaingentlywithasoft,drycloth.

3.Ifthestainremains,moistenasoft,lint-freeclothwithwaterora50-50mixtureofisopropylalcoholand
waterthatdoesnotcontainimpurities.

4.Wringoutasmuchoftheliquidasyoucan.

Chapter9.Preventingproblems207

5.Wipethedisplayagain;donotletanyliquiddripintothecomputer.

6.Besuretodrythedisplaybeforeclosingit.

208UserGuide

Chapter10.Troubleshootingcomputerproblems

Thischapterprovidesinformationonhelpingyoursolvecomputerproblems.

•“Diagnosingproblems”onpage209

•“Troubleshooting”onpage210

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usethefollowingprocedureasastartingpointforsolving
them.

•Ifyoucanstartuptheoperatingsystem,see“UsingLenovoThinkVantageToolbox”onpage209

•Ifyoucannotstartuptheoperatingsystem,see“UsingtheIn-ROMDiagnosticsprogram”onpage.

.

UsingLenovoThinkVantageToolbox

Note:IfyoursystemisrunningandUserGuideisaccessible,seeUserGuide.

Ifyourcomputerisnotoperatingproperly,youmaybeabletodiagnosetheproblembyhavingLenovo
ThinkVantageToolboxtestcomponentsofyourcomputer.

Tostartthisprogram,doasfollows:

ForWindows7:

1.ClickStart.

2.MovethepointertoControlPanel,toSystemandSecurity,andthentoLenovo'sSystemHealth
andDiagnostics.

ForWindowsXP:

1.ClickStart.

2.MovethepointertoAllPrograms,toThinkVantage,andthentoLenovoThinkVantageToolbox.

IftheLenovoThinkVantageT oolboxisnotinstalledonyourcomputer,goto
http://web.lenovothinkvantagetoolbox.com/,clickDownloadLenovoThinkVantage
Toolbox,andfollowtheinstructionsonthescreen.

Formoreinformationaboutthisprogram,seetheHelpfortheprogram.

Runninganytestsmaytakeuptoseveralminutesorlonger.Makesureyouhavetimetoruntheentiretest;
donotinterruptthetestwhileitisrunning.WhenpreparingtocontacttheCustomerSupportCenter,besure
toprintthetestlogsothatyoucanrapidlyprovideinformationtothehelptechnician.

UsingtheIn-ROMDiagnosticsprogram

TheIn-ROMDiagnosticsprogramisusedtodetecthardwareproblemswhenyoucannotstarttheWindows
operatingsystemandallstoragedevicesareunavailable.

ToruntheIn-ROMDiagnosticsprogram,dothefollowing:

1.Turnoffyourcomputer.

2.TurnonthecomputerandpressF10repeatedlyatstartup.

©CopyrightLenovo2011

209

3.AfteryouentertheIn-ROMDiagnosticsprogram,selectthediagnostictestyouwanttorun.Then,
followtheinstructionsonthescreen.

Whentheprogramcompletesthediagnostictest,thecomputerwillrestartautomatically.

Note:Iftheprogramreturnsanyerrorcode,calltheLenovoCustomerSupportCenter,andprovideyour
machinetypeandmodelnumber,serialnumber,andtheerrorcode.Forinformationabouthowtogetyour
machinetypeandmodelnumber,andserialnumber,see“Machinetypeandmodellabel”onpage24.For
informationaboutcallingtheLenovoCustomerSupportCenterforservice,see“CallingLenovo”onpage238

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhenyou
turniton.T ocorrectanerror,rstndthedescriptionoftheerrorintheleft-handcolumnofthechartthat
applies.Thenclickthatdescriptiontogetatroubleshootingprocedure.

Tomakesurethatyourcomputerhasthefeaturesoroptionsthatareintroducedinthefollowingsections,
consulttheonlinehelporthelistshippedwithyourcomputer.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),
dothefollowingsteps:

1.Pushandholdthepowerswitchuntilthemachineturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerswitch.Ifthemachinedoesnotturnon,continuetostep2.

.

Note:Donotremovethebatteryandacpowertoresetthecomputer.

2.Whilethemachineisturnedoff,removeallpowersourcesfromthecomputer(batteryandacpower).
Holddownthepowerbuttonfor10seconds.Plugintheacpowerwhilekeepingthebatteryoutofthe
computer.Ifthecomputerdoesnotturnbackon,continuetostep3.

Note:OncethecomputerstartsupandentersWindows,usethepropershutdownproceduretoturn
thecomputeroff.Oncethemachineisoff,reattachthebatteryandrestartthecomputer.Ifthe
computerdoesnotstartwiththebatteryreattached,removethebatteryandagainstartwithstep2.If
thecomputerstartswithacpowerbutdoesnotstartwhenthebatteryisattached,calltheCustomer
SupportCenterforsupport.

3.Whilethemachineisoff,removeallsourcesofpowerfromthemachine(batteryandacpower).Remove
allexternaldevicesthatareattachedtoyourcomputer(keyboard,mouse,printer,scanner,etc.).Repeat
step2.Ifstep2isunsuccessful,continuetostep4.

Note:Thefollowingstepsinvolveremovingstaticsensitivecomponentsfromyourcomputer.Please
makesurethatyouareproperlygroundedandremoveallsourcesofpowerattachedtothecomputer.
IfyouareuncomfortableorunsureaboutremovingcomponentspleasecalltheCustomerSupport
Centerforassistance.

4.Whilethecomputerisoff,removeallsourcesofpowerandexternalhardware.Refertotheprocedurein
“Replacingmemory”onpage145onhowtoremoveandreseatthememorymodules.Removeany
non-originalmemorymoduleaddedtoyourcomputer.Afterremovingtheextramemorymoduleand
reseatingtheoriginalmemorymodule,repeatstep2.Ifthecomputerstilldoesnotturnon,consultthe
user'sreferenceguideforothercustomer-replaceablecomponentsthatareattachedtoyourcomputer.

Ifthecomputerstilldoesnotstartup,calltheCustomerSupportCenterandaCustomerSupportSpecialist
willassistyou.

210UserGuide

Spillsonthekeyboard

Withamobilecomputer,thereareincreasedchancesofspillingliquidsonthekeyboard.Becausemost
liquidsconductelectricity,liquidspilledonthekeyboardcouldcreatenumerousshortcircuits,potentially
causingirreparabledamagetoyourcomputer.

Ifyouspillsomethingonyourcomputer:

Attention:Besurethatnoliquidcreatesashortcircuitbetweenyouandtheacpoweradapter(ifinuse).

Althoughyoumightlosesomedataorworkbyturningoffthecomputerimmediately,leavingthecomputer
onmightmakeyourcomputerunusable.

1.Carefullyunplugtheacpoweradapterimmediately.

2.Turnoffthecomputerimmediately.Ifthecomputerdoesnotturnoff,removethebattery.Themore
quicklyyoustopthecurrentfrompassingthroughthecomputerthemorelikelyyouwillreducedamage
fromshortcircuits.

3.Waituntilyouarecertainthatalltheliquidisdrybeforeturningonyourcomputer.

Note:Ifyouwanttoreplaceyourkeyboard,youcanpurchaseanewone.

Errormessages

•Message:0176:SystemSecurity-TheSystemhasbeentamperedwith.
Solution:ThismessageisdisplayedifyouremovetheSecurityChipandreinstallit,orinstallanewone.

Tocleartheerror,entertheThinkPadSetup.Ifthisdoesnotsolvetheproblem,havethecomputer
serviced.

•Message:0177:BadSVPdata,stopPOSTtask.
Solution:ChecksumofthesupervisorpasswordintheEEPROMisnotcorrect.Thesystemboard

shouldbereplaced.Havethecomputerserviced.

•Message:0182:BadCRCofSecuritySettingsinEEPROM.EnterThinkPadSetup.
Solution:ChecksumoftheSecuritysettingsintheEEPROMisnotcorrect.EnterThinkPadSetupto

checkSecuritysettings,PressF10andthenpressEntertorestartthesystem.
Ifyoustillhaveaproblem,havethecomputerserviced.

•Message:0183:BadCRCofSecuritySettingsinEFIVariable.EnterThinkPadSetup.
Solution:ChecksumoftheSecuritysettingsintheEFIVariableisnotcorrect.EnterThinkPadSetupto

checkSecuritysettings,PressF10andthenpressEntertorestartthesystem.
Ifyoustillhaveaproblem,havethecomputerserviced.

•Message:0187:EAIAdataaccesserror
Solution:TheaccesstoEEPROMisfailed.Havethecomputerserviced.

•Message:0188:InvalidRFIDSerializationInformationArea
Solution:TheEEPROMchecksumisnotcorrect(block#0and1).Thesystemboardshouldbereplaced,

andtheboxserialnumberneedstobereinstalled.Havethecomputerserviced.

•Message:0189:InvalidRFIDcongurationinformationarea
Solution:TheEEPROMchecksumisnotcorrect(block#4and5).Thesystemboardshouldbereplace,

andtheUUIDneedstobereinstalled.Havethecomputerserviced.

•Message:0190:Criticallow-batteryerror

Chapter10.Troubleshootingcomputerproblems211

Solution:Thecomputerturnedoff,becausethebatteryislow.Connecttheacpoweradaptertothe
computerandchargethebattery,orreplacethebatterywithafullychargedone.

•Message:0191:SystemSecurity-Invalidremotechangerequested
Solution:Thesystemcongurationchangehasfailed.Conrmtheoperationandtryagain.T oclear

theerror,entertheThinkPadSetup.

•Message:0192:SystemSecurity-EmbeddedSecurityhardwaretamperdetected
Solution:TheSecurityChiphasbeenreplacedwithadifferentone.Havethecomputerserviced.

•Message:0199:SystemSecurity-Securitypasswordretrycountexceeded.
Solution:Thismessageisdisplayedifyouenterawrongsupervisorpasswordmorethanthreetimes.

Conrmthesupervisorpasswordandtryagain.Tocleartheerror,entertheThinkPadSetup.

•Message:0251:SystemCMOSchecksumbad-Defaultcongurationused
Solution:ThesystemCMOSmighthavebeencorruptedbyanapplicationprogram.Thecomputer

usesthedefaultsettings.RuntheThinkPadSetuptorecongurethesettings.Ifyoustillseethesame
errorcode,havethecomputerserviced.

•Message:0253:EFIVariableBlockDatawasdestroyed.
Solution:ThesystemEFIVariableBlockDatamighthavebeencorrupted.

1.PressF1togototheThinkPadSetup.

2.PressF9andthenpressEntertoloadthedefaultsetting.

3.PressF10andthenpressEntertorestartthesystem.

Ifyoustillhaveaproblem,havethecomputerserviced.

•Message:0271:Checkdateandtimesettings
Solution:Neitherthedatenorthetimeissetinthecomputer.Setthedateandtime,usingtheThinkPad

Setup.

•Message:1802:Unauthorizednetworkcardispluggedin-Poweroffandremovethenetworkcard.
Solution:TheminiPCIExpressnetworkcardisnotsupportedonthiscomputer.Removeit.

•Message:1820:Morethanoneexternalngerprintreadersareattached.
Solution:Poweroffandremoveallbutthereaderthatyousetupwithinyourmainoperatingsystem.

•Message:2000:ThinkVantageActiveProtectionsensordiagnosticsfailed.
Solution:ThinkVantageActiveProtectionsensorisnotworkingcorrectly.Havethecomputerserviced.

•Message:2100:DetectionerroronHDD0(MainHDD)
Solution:Theharddiskisnotworking.Havetheharddiskserviced.

•Message:2101:DetectionerroronHDD1(UltrabayHDD)
Solution:Theharddiskisnotworking.Havetheharddiskserviced.

•Message:2102:DetectionerroronHDD2(MiniSATA)
Solution:TheMiniSATAdeviceisnotworking.HavetheMiniSATAdeviceserviced.

•Message:2110:ReaderroronHDD0(MainHDD)

212UserGuide

Solution:Theharddiskisnotworking.Havetheharddiskserviced.

•Message:2111:ReaderroronHDD1(UltrabayHDD)
Solution:Theharddiskisnotworking.Havetheharddiskserviced.

•Message:2112:ReaderroronHDD2(MiniSATA)
Solution:TheMiniSATAdeviceisnotworking.HavetheMiniSATAdeviceserviced.

•Message:2200:MachineTypeandSerialNumberareinvalid.
Solution:MachineT ypeandSerialNumberareinvalid.Havethecomputerserviced.

•Message:2201:MachineUUIDisinvalid.
Solution:MachineUUIDisinvalid.Havethecomputerserviced.

•Message:Thepower-onpasswordprompt
Solution:Apower-onpasswordorasupervisorpasswordisset.T ypethepasswordandpressEnterto

usethecomputer(referto“Usingpasswords”onpage91).Ifthepower-onpasswordisnotaccepted,a
supervisorpasswordmighthavebeenset.T ypethesupervisorpasswordandpressEnter.Ifyoustillsee
thesameerrormessage,havethecomputerserviced.

•Message:Theharddiskpasswordprompt
Solution:Aharddiskpasswordisset.TypethepasswordandpressEntertousethecomputer(referto

“Harddiskpasswords”onpage93).

•Message:Hibernationerror
Solution:Thesystemcongurationchangedbetweenthetimeyourcomputerenteredhibernationmode

andthetimeitleftthismode,andyourcomputercannotresumenormaloperation.

–Restorethesystemcongurationtowhatitwasbeforeyourcomputerenteredhibernationmode.
–Ifthememorysizehasbeenchanged,re-createthehibernationle.

•Message:Fanerror

Solution:Coolingfanhasfailed.Havethecomputerserviced.

Errorswithoutmessages

•Problem:MyscreenkeepsblankingwhenIdonotwantitto.
Solution:Y oucandisableanysystemtimers,suchastheLCDturn-offtimerortheblanktimer

1.StartPowerManager.

2.ClickthePowerplantab(inWindowsXP ,Powerscheme),andthenselectMaximumPerformance
fromthepredenedpowerplans(inWindowsXP,Powerscheme).

•Problem:WhenIturnonthemachine,nothingappearsonthescreenandthemachinedoesnotbeep

whilestartingup.

Note:Ifyouarenotsurewhetheryouheardanybeeps,turnoffthecomputerbypressingandholding
thepowerswitchfor4secondsormore.T urnitonandlistenagain.

Solution:Makesurethat:

–Thebatteryisinstalledcorrectly.

Chapter10.Troubleshootingcomputerproblems213

–Theacpoweradapterisconnectedtothecomputerandthepowercordispluggedintoaworking

electricaloutlet.
–Thecomputeristurnedon.(Turnthepowerswitchonagainforconrmation.)
Ifapower-onpasswordisset:

–Pressanykeytodisplaythepromptforthepower-onpassword.Ifthebrightnesslevelofthescreenis

low,increaseitbypressingtheFn+Home.
–TypethecorrectpasswordandpressEnter(refertoPower-onpassword).
Iftheseitemsareproperlyset,andthescreenremainsblank,havethecomputerserviced.

•Problem:WhenIturnonthemachine,onlyawhitecursorappearsonablankscreen.
Solution:Ifyouhavemodiedapartitiononyourharddiskdriveorsolidstatedrivebyusingapartition

software,informationaboutthatpartition,orthemasterbootrecordmayhavebeendestroyed.

1.Turnoffthecomputer,andthenturnitonagain.

2.Ifyoustillseeonlythecursoronthescreen,dothefollowing:

–Ifyouhaveusedthepartitionsoftware,examinethepartitionontheharddiskdriveorsolidstate

drivebyusingthesoftware,andrecoverthepartitionifrequired.

–UseeithertheRescueandRecoveryworkspaceortherecoverydiscstorestorethesystemto

thefactorystate.Fordetailsaboutrestoringthesystemtothefactorystate,see“Creatingand
usingrecoverymedia”onpage109

.

Iftheproblempersists,havethecomputerserviced.

•Problem:Myscreengoesblankwhilethecomputerison.
Solution:Y ourscreensaverorpowermanagementmaybeenabled.Doeitherofthefollowing:

–TouchtheTrackPointorthetouchpad,orpressakeytoexitthescreensaver.
–Pressthepowerswitchtoresumefromsleep(standby)orhibernation.

Beeperrors

Table9.Beeperrors

Problem

Oneshortbeep,pause,threeshortbeeps,pause,three
moreshortbeeps,andoneshortbeep

Onelongandtwoshortbeeps

Fourcyclesoffourshortbeeps

FivebeepsThesystemboardhasaproblem.Havethecomputer

Solution

Makesurethatmemorymodulesareinstalledcorrectly.If
theyare,andyoustillhearthebeeps,havethecomputer
serviced.

Thevideofunctionhasaproblem.Havethecomputer
serviced.

TheSecurityChiphasaproblem.Havethecomputer
serviced.

serviced.

Memoryproblems

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourmemoryisnotoperatingproperly,checkthefollowingitems:

1.Verifythatthememoryisinstalledandseatedcorrectlyinyourcomputer.

214UserGuide

Itmaybenecessarytoremovealladdedmemoriestotestthecomputerwithonlythefactory-installed
memories,andthenreinstallthememoryoneatatimetoensureaproperconnection.Forthe
procedurestoremoveandreinstallamemory,referto“Replacingmemory”onpage145.

2.Checkforerrormessagesduringstartup.
FollowtheappropriatecorrectiveactionsforPower-onself-test(POST)“Errormessages”onpage211.

3.VerifythatthelatestsystemBIOS(UEFIBIOS)foryourmodelhasbeeninstalled.

4.Verifythepropermemorycongurationandcompatibilityincludingthemaximummemorysizeandthe
memoryspeed.

Fordetails,refertotheinstructionsin“Replacingmemory”onpage145.

5.Run“LenovoThinkVantageT oolbox”onpage209.

Modemandnetworking

Thefollowingarethemostcommonmodemandnetworkingproblems:

Ethernetproblems

•Problem:Yourcomputercannotconnecttothenetwork.
Solution:Makesurethat:

–Thecableisinstalledproperly.

ThenetworkcablemustbesecurelyconnectedbothtotheEthernetconnectorofyourcomputerand
totheRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis
100meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblem
persists,tryadifferentcable.

–Youareusingthecorrectdevicedriver.

ForWindows7andWindowsVista:

1.ClickStart,andthenclickControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,type

thepasswordorprovideconrmation.

4.Ifthe!markistotheleftoftheadapternameunderNetworkadapters,youmightnotusethe

correctdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthehighlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

ForWindowsXP:

1.ClickStart,andthenclickControlPanel.

2.ClickPerformanceandMaintenance,andthenclickSystem.

3.ClicktheHardwaretab,andclicktheDeviceManagerbutton.

4.IfthexmarkistotheleftoftheadapternameunderNetworkadapter,youmightnotusethe

correctdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthehighlightedadapter.

5.ClickProperties.ThePropertieswindowappears.

6.ClicktheDrivertab.

7.ClicktheUpdateDriverbutton.TheUpdateDeviceDriverwizardappears.Followtheinstructions

onthescreen.

–Theswitchportandtheadapterhavethesameduplexsetting.

Chapter10.Troubleshootingcomputerproblems215

Ifyouconguredtheadapterforfullduplex,makesuretheswitchportisalsoconguredforfull
duplex.Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlost
connections.

–Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.

CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

•Problem:Theadapterstopsworkingfornoapparentreason.
Solution:Thenetworkdriverlesmaybecorruptormissing.Updatethedriverbyreferringtothe

“Solution”descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalledinthe
precedingproblem.

•Problem:IfyourcomputerisaGigabitEthernetmodelandyouusetheaspeedof1000Mbps,the
connectionfailsorerrorsoccur.

Solution:

–UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.
–Connecttoa1000BASE-Thub/switch(not1000BASE-X).

•Problem:TheWakeonLAN(WOL)featureisnotworking.
Solution:

–MakesurethatWOLisenabledintheThinkPadSetup.
–Ifitis,checkwithyourLANadministratorforthenecessarysettings.

•Problem:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.

Solution:

–Tryanothercable.
–Makesurethatthelinkpartnerissettoauto-negotiate.
–Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

•Problem:Y oucannotconnectusingthebuilt-inwirelessnetworkingcard.
Solution:MakesurethatyourwirelessLANdriveristhelatestversioninstalled.ChecktheWebsiteand

conrmthedriverversionsupportedbyAccessConnectionsisthelatestdocumentedintheREADMEle.
Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe

taskbar.

Note:IfyourcomputerisaWindows7model,todisplaytheAccessConnectionsstatusiconandthe
wirelessstatusiconinthesystemtray,refertotheAccessConnectionson-linehelp.

CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.

AwirelessWANproblem

•Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Solution:TheWANcardisnotsupportedonthiscomputer.Removeit.

Note:Dependingonyourcomputer,somemodelsdonothaveawirelessWAN.

216UserGuide

Bluetoothproblems

ForWindows7andWindowsVista

•Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocal

speakereventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.
Solution:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpentheControlPanelbyclickingStart➙ControlPanel.

3.ClickHardwareandSound➙Sound.

4.SelectthePlaybacktab.

5.IfyouareusingHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusingAVprole,selectStereoAudioandclicktheSetDefaultbutton.

6.ClickOKtoclosetheSoundwindow.

•Problem:PIM(PersonalInformationManager)itemssentfromWindows7andWindowsVistacannotbe

receivedcorrectlyintotheaddressbookofanyotherBluetooth-enableddevice.
Solution:Windows7andWindowsVistasendPIMitemsinXMLformat,butmostBluetooth-enabled

deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceiveale
throughBluetooth,aPIMitemsentfromWindows7andWindowsVistamightbesavedasalewith
theextension.contact.

ForWindowsXP
Notes:IfyouareusingtheMicrosoftstandardBluetoothfeaturesandyouwanttoaccessinformationabout

howtousetheBluetoothfunction,dothefollowing:

1.PressFn+F5toturnonBluetooth.

2.ClickStart➙ControlPanel.

3.ClickPrintersandOtherHardware.

4.ClickBluetoothDevices.

5.ClicktheOptionstab.

6.ClickLearnmoreaboutBluetoothSettings

Note:IfyouareusingtheThinkPadBluetoothwithEnhancedDataRateSoftware,refertothefollowing
instructions.

Note:CheckyourconnectionanytimeandmakesurethatnootherBluetooth-enableddeviceissearchingfor
thedevicetowhichyouwanttoconnect.SimultaneoussearchingisnotallowedintheBluetoothconnection.

•Problem:Y ousearchforaBluetooth-enableddevicebyclickingViewdevicesinrangeinMyBluetooth

Places,butyoucannotndanything.
Solution:MakesurethatthedevicetowhichyouwanttoconnectisenabledfortheBluetoothconnection.
Aftermakingsureoftheabove,turntheBluetoothpoweroffandthenonagain,orrestartyourcomputer.

Thensearchforthedeviceagain.

Note:IfyouareusingtheThinkPadBluetoothwithEnhancedDataRateSoftware,refertothefollowing
instructions.

•Problem:Y oucannotconnecttoanyBluetooth-enableddevice.
Solution:MakesurethatbothyourcomputerandthedeviceareturnedonandtheirBluetoothantennas

areenabled.

Chapter10.Troubleshootingcomputerproblems217

Aftermakingsureoftheabove,turntheBluetoothpoweroffandthenonagain,orrestartyourcomputer.
Thenre-establishyourconnectiontothedevice.

Iftheproblempersists,re-installtheBluetoothsoftwareandreestablishyourconnectiontothedevice.

•Problem:Y ourcomputerisconnectedtoaBluetooth-enableddevice,butyoucannotuseanyofthe

servicesofthatdevice.
Solution:MakesurethatthedeviceisenabledfortheBluetoothconnection.

1.Double-clicktheMyBluetoothPlacesicon.

2.GotoBluetoothTasksandclickViewdevicesinrange.

Ifyoucannotndthedevice,itmayhavestoppedresponding.Makesurethatitisenabledforthe
Bluetoothconnection.Ifyoundit,connecttotheservicesyouwant.

Ifyouaresurethatthedeviceisresponding,turntheBluetoothpoweroffandthenonagain,orrestart
yourcomputer.Thentrytoconnectagain.

•Problem:Y oucannotpullabusinesscardfromtheconnectedcomputer.
Solution:Makesurethattheconnectedcomputerhasitsowndefaultbusinesscardapplicationandthat

thecardisreadyforcommunication.
Makesurethatthesecuritysettingsontheconnectedcomputerallowyoutodownloadthebusinesscard.

•Problem:Y oucannotsendabusinesscardtotheconnectedcomputer.
Solution:Makesurethatyourcomputerhasitsowndefaultbusinesscardapplicationandthatthecard

isreadyforcommunication.
Makesurethatthesecuritysettingsontheconnectedcomputerallowyoutouploadyourbusinesscard.

•Problem:Y ourcomputerisconnectedtoaBluetooth-enabledcomputerthatworksasanFTPserver,
butyoucannotseeanylesintheFTPserver.

Solution:Checkthenewlysharedlesasfollows:

1.InthemenuofMyBluetoothPlaces,clickView.

2.ClickUpdate.Thestatusisupdatedinthewindow,sothatyoucancheckthenewlysharedles.

Makesurethatthesharedfolderintheconnectedcomputercontainsthelesyouarelookingfor.
Makesurethatthesecuritysettingsontheconnectedcomputerallowyoutoconnectandviewthe

lesinthecomputer.

•Problem:Y ourcomputerisconnectedtoaBluetooth-enabledcomputer,butyoucannotgainaccess
tothenetwork.

Solution:MakesurethattheBluetooth-enabledcomputerisconnectedtoanetwork.
Makesurethattheconnectedcomputerhasbeensetuptoshareitsnetworkconnectivityandthatthe

securitysettingsallowyoutoconnectandestablishtheremotenetworkaccess.

•Problem:Y ourcomputercannotconnectaBluetooth-enabledcomputerthatusesserialportapplications.
Solution:ReestablishaconnectionwiththeBluetooth-enabledcomputer,andtrytheserialconnection

again.

•Problem:Bluetoothserialportwasdisconnectedautomatically.
Solution:Whenanyserial-basedconnectionisestablished,aninactivitytimerstarts.Ifnoapplication

openstheport,theconnectionisendedautomatically.Thisisanormalcharacteristicoftheserial-based
connectionandisnotadefect.IfyouneedtheBluetoothserialport,justreconnectit.

•Problem:PIMSynchronizationfailedwithanerrormessage“TheSynchronizationwithxxx(Bluetooth
devicename)failed.PIM(PersonalInformationManager)Interfacefailed.”

Solution:Startamailapplication,andsetupyoure-mailaccount.OR,modifytheBluetoothconguration
soasnottosynchronizee-mailitems,asfollows:

218UserGuide

1.Double-clickMyBluetoothPlaces.

2.ClickBluetooth,andselectBluetoothSetupWizard.

3.SelectIwanttoconguretheBluetoothservicesthatthiscomputerwillprovidetoremote
devices.,andclickNext.

4.SelectPIMSynchronization,andclickCongure.

5.SelectDoNotSynchronizeinthee-mailsynchronizationselection,andclickOK.

6.ClickFinishtoclosetheBluetoothServiceSelectionwindow.

•Problem:ThinkPadBluetoothwithEnhancedDataRateSoftwaredoesnotfunction.
Solution:Dothefollowing:

1.TurnonBluetoothbypressingFn+F5.

2.ClickStart➙ControlPanel.

3.ClickthePerformanceandMaintenanceicon.

4.ClicktheSystemicon.

5.ClicktheHardwaretab.

6.ClicktheDeviceManagerbutton.TheDeviceManagerwindowopens.

7.Checkwhetherthewords“BluetoothDevice”appearinthedevicelistinginthewindow.

Ifthewords“BluetoothRadio”appearinthedevicelisting,theMicrosoftBluetoothsoftwareisinstalled
onyourcomputer.IfyouwanttouseThinkPadBluetoothwithEnhancedDataRateSoftware,youhaveto
installitandthenreplacetheBluetoothdriver.Formoreinformation,see“UsingBluetooth”onpage66.

•Problem:WhilelookingattheClassicViewoftheControlPanel,youseetwoBluetoothiconsinthe
ControlPanel.

Solution:IfyouhaveinstalledtheMicrosoftBluetoothsoftwarebefore,andyouareusingThinkPad
BluetoothwithEnhancedDataRateSoftware,youmayndtwoBluetoothiconsintheControlPanel.One

istheBluetoothCongurationiconforThinkPadBluetoothwithEnhancedDataRateSoftware,andthe
otheristheBluetoothDevicesiconfortheMicrosoftBluetoothsoftware.

•Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocal
speakereventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.

Solution:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpentheControlPanelbyclickingStart➙ControlPanel.

3.Double-clickSoundsandAudioDevicestoopentheSoundsandAudioDevicesPropertieswindow.

4.SelecttheAudiotab.

5.IfyouareusingHeadsetprole,selectBluetoothAudioforbothSoundplaybackandSound
recording.IfyouareusingAVprole,selectBluetoothHighQualityAudioforbothSoundplayback
andSoundrecording.

6.ClickOKtoclosetheSoundsandAudioDevicesPropertieswindow.

Keyboardandotherpointingdevices

Thefollowingarethemostcommonkeyboardandotherpointingdevicesproblems:

UltraNavproblems

•Problem:Thepointerdriftswhenthecomputeristurnedonorafteritresumesnormaloperation.

Chapter10.Troubleshootingcomputerproblems219

Solution:ThepointermightdriftwhenyouarenotusingtheTrackPointduringnormaloperation.This
isanormalcharacteristicoftheTrackPointandisnotadefect.Pointerdriftingmightoccurforseveral
secondsunderthefollowingconditions:

–Whenthecomputeristurnedon.
–Whenthecomputerresumesnormaloperation.
–WhentheTrackPointispressedforalongtime.
–Whenthetemperaturechanges

•Problem:TheTrackPointortouchpaddoesnotwork.

Solution:MakesurethattheT rackPointortouchpadissettoEnabledintheUltraNavDeviceSetting.

Note:ToopentheUltraNavDeviceSetting,pressFn+F8.

Keyboardproblems

•Problem:Allorsomekeysonthekeyboarddonotwork.
Solution:Ifanexternalnumerickeypadisconnected:

1.Turnoffthecomputer.

2.Removetheexternalnumerickeypad.

3.Turnonthecomputerandtryusingthekeyboardagain.

Ifthekeyboardproblemisresolved,carefullyreconnecttheexternalnumerickeypad,externalkeyboard,
makingsurethatyouhaveseatedtheconnectorsproperly.

Iftheproblemremains,makesurethatthecorrectdevicedriverisinstalled.
ForWindows7:

1.ClickStart➙ControlPanel.ChangetheviewoftheControlPanelfromCategorytoLargeicons

orSmallicons.

2.ClickKeyboard.

3.SelecttheHardwaretab.IntheDeviceProperties,makesurethattheDeviceStatusisThisdevice
isworkingproperly.

ForWindowsVista:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound,andthenclickKeyboard.

3.SelecttheHardwaretab.IntheDeviceProperties,makesurethattheDeviceStatusisThisdevice
isworkingproperly.

ForWindowsXP:

1.ClickStart➙ControlPanel.

2.ClickPrintersandOtherHardware,andthenclickKeyboard.

3.SelecttheHardwaretab.IntheIntheDeviceProperties,makesurethattheDeviceStatusisThis
deviceisworkingproperly.

Ifkeysonthekeyboardstilldonotwork,havethecomputerserviced.

•Problem:Anumberappearswhenyoutypealetter.
Solution:Thenumericlockfunctionison.Todisableit,pressShift+ScrLkorFn+NmLk.

•Problem:Allorsomekeysontheexternalnumerickeypaddonotwork.

Solution:Makesurethattheexternalnumerickeypadiscorrectlyconnectedtothecomputer.

220UserGuide

Displayandmultimediadevices

Thissectionincludesthemostcommondisplayandmultimediadevicesproblemswhicharecomputer
screen,externalmonitor,audio,andopticaldrive.Checkthesetopicstolearnmoreinformation.

Computerscreenproblems

•Problem:Thescreenisblank.
Solution:Dothefollowing:

–PressFn+F7tobringuptheimage.

Note:IfyouusetheFn+F7keycombinationtoapplyapresentationscheme,pressFn+F7atleast
threetimesinthreeseconds,andtheimageisdisplayedonthecomputerscreen.

–Ifyouareusingtheacpoweradapter,orusingthebatteryandthebatterystatusindicatorison(is

green),pressFn+Hometomakethescreenbrighter.
–Ifthesleep(standby)statusindicatorison(isgreen),pressFntoresumefromthesleep(standby)mode.
–Iftheproblempersists,dotheSolutionintheproblembelow.

Note:IfyourcomputerisaWindows7model,itdoesnotsupportthepresentationscheme.

•Problem:Thescreenisunreadableordistorted.
Solution:Makesurethat:

–Thedisplaydevicedriverisinstalledcorrectly.
–Thescreenresolutionandcolorqualityarecorrectlyset.
–Themonitortypeiscorrect.
Tocheckthesesettings,doasfollows:
ForWindows7:

1.Right-clickonthedesktop,andclickPersonalize.

2.ClickDisplayattheleft.

3.SelectChangedisplaysettings.Checkwhetherthescreenresolutioniscorrectlyset.

4.ClickAdvancedSettings.

5.ClicktheAdaptertab.

6.Makesurethatthecorrectdevicedrivernameisshownintheadapterinformationwindow.

Note:Thedevicedrivernamedependsonthevideochipthathasbeeninstalledonyourcomputer.

7.ClickthePropertiesbutton.Ifyouarepromptedforanadministratorpasswordorconrmation,type

thepasswordorprovideconrmation.Checkthe“Devicestatus”boxandmakesurethedeviceis
workingproperly.Ifnot,clicktheT roubleshootbutton.ClosethePropertieswindow.

8.ClicktheMonitortab.Checkwhetherthecolorqualityiscorrectlyset,makesureotherinformation

isalsocorrect.

9.ClickthePropertiesbutton.Ifyouarepromptedforanadministratorpasswordorconrmation,type

thepasswordorprovideconrmation.Checkthe“Devicestatus”boxandmakesurethedeviceis
workingproperly.Ifnot,clicktheT roubleshootbutton.

ForWindowsVista:

1.Right-clickonthedesktop,andclickPersonalize.

2.ClickDisplaySettingsandcheckwhetherthescreenresolutionandcolorqualityarecorrectlyset.

3.ClickAdvancedSettings.

Chapter10.Troubleshootingcomputerproblems221

4.ClicktheAdaptertab.

5.Makesurethatthecorrectdevicedrivernameisshownintheadapterinformationwindow.

Note:Thedevicedrivernamedependsonthevideochipthathasbeeninstalledonyourcomputer.

6.ClickthePropertiesbutton.Ifyouarepromptedforanadministratorpasswordorconrmation,type

thepasswordorprovideconrmation.Checkthe“Devicestatus”boxandmakesurethedeviceis
workingproperly.Ifnot,clicktheT roubleshootbutton.

7.ClicktheMonitortab.

8.Makesuretheinformationiscorrect.

9.ClickthePropertiesbutton.Ifyouarepromptedforanadministratorpasswordorconrmation,type

thepasswordorprovideconrmation.Checkthe“Devicestatus”boxandmakesurethedeviceis
workingproperly.Ifnot,clicktheT roubleshootbutton.

ForWindowsXP:

1.Right-clickonthedesktop,andclickPropertiestoopentheDisplayPropertieswindow.

2.ClicktheSettingstab.

3.Checkwhetherthescreenresolutionandcolorqualityarecorrectlyset.

4.ClickAdvanced.

5.ClicktheAdaptertab.

6.Makesurethatthecorrectdevicedrivernameisshownintheadapterinformationwindow.

Note:Thedevicedrivernamedependsonthevideochipthathasbeeninstalledonyourcomputer.

7.ClickthePropertiesbutton.Checkthe“Devicestatus”boxandmakesurethedeviceisworking
properly.Ifnot,clicktheTroubleshootbutton.

8.ClicktheMonitortab.

9.Makesuretheinformationiscorrect.

10.ClickthePropertiesbutton.Checkthe“Devicestatus”boxandmakesurethedeviceisworking
properly.Ifnot,clicktheTroubleshootbutton.

•Problem:Incorrectcharactersappearonthescreen.
Solution:Didyouinstalltheoperatingsystemorapplicationprogramcorrectly?Iftheyareinstalledand

conguredcorrectly,havethecomputerserviced.

•Problem:Thescreenstaysonevenafteryouturnoffyourcomputer.
Solution:Pressandholdthepowerswitchfor4secondsorovertoturnoffyourcomputer;thenturn

itonagain.

•Problem:Missing,discolored,orbrightdotsappearonthescreeneverytimeyouturnonyourcomputer.
Solution:ThisisanintrinsiccharacteristicoftheTFTtechnology.Yourcomputer'sdisplaycontains

multiplethin-lmtransistors(TFT s).Asmallnumberofmissing,discolored,orbrightdotsonthescreen
mightexistallthetime.

Externalmonitorproblems

•Problem:Theexternalmonitorisblank.
Solution:Tobringuptheimage,pressFn+F7andselectthedesiredmonitor.Iftheproblempersists,

dothefollowing:

1.Connecttheexternalmonitortoanothercomputertomakesureitworks.

2.Reconnecttheexternalmonitortoyourcomputer.

222UserGuide

3.Refertothemanualshippedwiththeexternalmonitortochecktheresolutionsandrefreshratesthat
aresupported.

–Iftheexternalmonitorsupportsthesameresolutionasthecomputerdisplayorahigherresolution,

viewoutputontheexternalmonitororonboththeexternalmonitorandthecomputerdisplay.

–Iftheexternalmonitorsupportsalowerresolutionthanthecomputerdisplay,viewoutputonthe

externalmonitoronly.(Ifyouviewoutputontheboththecomputerdisplayandtheexternal
monitor,theexternalmonitorscreenwillbeblankordistorted.)

•Problem:Youcannotsetahigherresolutionthanthepresentoneonyourexternalmonitor.
Solution:

–Makesurethatmonitorinformationiscorrect.Dothefollowing:

ForWindows7:

1.Right-clickonthedesktop,andclickScreenresolution.

Note:Ifyourcomputercannotdetecttheexternalmonitor,clicktheDetectbutton.

2.Clicktheiconforthedesiredmonitor(theMonitor-2iconisfortheexternalmonitor).

3.ClickAdvancedSettings.

4.ClicktheAdaptertab.

5.Makesurethatthecorrectdevicedrivernameisshownintheadapterinformationwindow.

Note:Thedevicedrivernamedependsonthevideochipthathasbeeninstalledonyourcomputer.

6.ClickOK.

Iftheinformationisincorrect,reinstallthedevicedriver.Seebelowformoreinformation.
ForWindowsVista:

1.Right-clickonthedesktopandclickPersonalize.

2.ClickDisplaySettings.

3.ClicktheAdvancedSettingsbutton.

4.ClicktheAdaptertab.

5.Makesurethatthecorrectdevicedrivernameisshownintheadapterinformationwindow.

Note:Thedevicedrivernamedependsonthevideochipthathasbeeninstalledonyourcomputer.

6.ClickOK.

Iftheinformationisincorrect,reinstallthedevicedriver.Seebelowformoreinformation.
ForWindowsXP:

1.Right-clickonthedesktop,andclickPropertiestoopentheDisplayPropertieswindow.

2.ClicktheSettingstab.

3.ClickAdvanced.

4.ClicktheAdaptertab.

5.Makesurethatthecorrectdevicedrivernameisshownintheadapterinformationwindow.

Note:Thedevicedrivernamedependsonthevideochipthathasbeeninstalledonyourcomputer.

6.ClickOK.

Iftheinformationisincorrect,reinstallthedevicedriver.Seebelowformoreinformation.

–Checkthemonitortypeand,ifnecessary,updatethedriverbydoingthefollowing:

ForWindows7:

Chapter10.Troubleshootingcomputerproblems223

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoan
electricaloutlet.

2.Turnontheexternalmonitorandthecomputer.

3.Right-clickonthedesktop,andclickScreenresolution.

Note:Ifyourcomputercannotdetecttheexternalmonitor,clicktheDetectbutton.

4.Clicktheiconforthedesiredmonitor(theMonitor-2iconisfortheexternalmonitor).

5.ClickAdvancedSettings.

6.ClicktheMonitortab.Checkthemonitorinformationwindowtomakesurethatthemonitortype
iscorrect.Ifitis,clickOKtoclosethewindow;otherwisedoasfollows.

7.Ifmorethanonemonitortypeisdisplayed,selectGenericPnPMonitororGenericNon-PnP
Monitor.

8.ClickProperties.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe
passwordorprovideconrmation.

9.ClicktheDrivertab.

10.ClickUpdateDriver.

11.ClickBrowsemycomputerfordriversoftware,andthenclickLetmepickfromalistof
devicedriversonmycomputer.

12.CleartheShowcompatiblehardwarecheckbox.

13.SelectManufacturerandModelforyourmonitor.

14.Afterupdatingthedriver,clickClose.

15.SetResolution.

Note:T ochangethecolorsettings,selecttheMonitortab,thensetColors.

16.ClickOK.

ForWindowsVista:

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoan
electricaloutlet.

2.Turnontheexternalmonitorandthecomputer.

3.PressFn+F7tochangethedisplayoutputlocationtotheexternalmonitor.

Note:AfterpressingFn+F7,youwillneedtowaitforamomentbeforetheimageappears.

4.Right-clickonthedesktop,andclickPersonalize.

5.ClickDisplaySettings.

6.ClicktheAdvancedSettingsbutton.

7.ClicktheMonitortab.Checkthemonitorinformationwindowtomakesurethatthemonitortype
iscorrect.Ifitis,clickOKtoclosethewindow;otherwisedoasfollows.

8.Ifmorethanonemonitortypeisdisplayed,selectGenericPnPMonitororGenericNon-PnP
Monitor.

9.ClickProperties.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe
passwordorprovideconrmation.

10.ClicktheDrivertab.

11.ClickUpdateDriver.

12.ClickBrowsemycomputerfordriversoftware,andthenclickLetmepickfromalistof

devicedriversonmycomputer.

224UserGuide

13.CleartheShowcompatiblehardwarecheckbox.

14.SelectManufacturerandModelforyourmonitor.

15.Afterupdatingthedriver,clickClose.

16.SetResolutionandColorsintheDisplaySettingswindow.

17.ClickOK.

ForWindowsXP:

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoan
electricaloutlet.

2.Turnontheexternalmonitorandthecomputer.

3.PressFn+F7tochangethedisplayoutputlocationtotheexternalmonitor.

Note:AfterpressingFn+F7,youwillneedtowaitforamomentbeforetheimageappears.

4.Right-clickonthedesktop,andclickPropertiestoopentheDisplayPropertieswindow.

5.ClicktheSettingstab.

6.ClickAdvanced.

7.ClicktheMonitortab.Checkthemonitorinformationwindowtomakesurethatthemonitortype
iscorrect.Ifitis,clickOKtoclosethewindow;otherwisedoasfollows.

8.Ifmorethanonemonitortypeisdisplayed,selectDefaultMonitor.

9.ClickProperties.

10.ClicktheDrivertab.

11.ClickUpdateDriver.TheHardwareUpdateWizardappears.

12.ClickNo,notthistime,andthenclickNext.

13.SelectInstallfromalistorspeciclocation(Advanced),andthenclickNext.

14.SelectDon'tsearch.Iwillchoosethedrivertoinstall,andthenclickNext.

15.CleartheShowcompatiblehardwarecheckbox.

16.SelectManufacturersandModelsforyourmonitor.

17.Afterupdatingthedriver,clickOKtoclosethePropertieswindow.

18.SetColorsandScreenareaintheDisplayPropertieswindow.

19.ClickOK.

•Problem:Thescreenisunreadableordistorted.
Solution:Makesurethatthemonitorinformationiscorrect.(Refertothe“Solution”forsettingahigher

resolutionontheexternalmonitor.)
Makesurethattheappropriatemonitortypeisselected.(Refertothe“Solution”forsettingahigher

resolutionontheexternalmonitor.)
Makesurethatanappropriaterefreshrateisselectedbydoingthefollowing:
ForWindows7:

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoanelectrical
outlet.

2.Turnontheexternalmonitorandthecomputer.

3.Right-clickonthedesktop,andclickScreenresolution.

Note:Ifyourcomputercannotdetecttheexternalmonitor,clicktheDetectbutton.

4.Clicktheiconforthedesiredmonitor(theMonitor-2iconisfortheexternalmonitor).

Chapter10.Troubleshootingcomputerproblems225

5.ClickAdvancedSettings.

6.ClicktheMonitortab.

7.Selectthecorrectscreenrefreshrate.

ForWindowsVista:

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoanelectrical
outlet.

2.Turnontheexternalmonitorandthecomputer.

3.PressFn+F7tochangethedisplayoutputlocationtotheexternalmonitor.

Note:AfterpressingFn+F7,youwillneedtowaitforamomentbeforetheimageappears.

4.Right-clickonthedesktop,andclickPersonalize.

5.ClickDisplaySettings.

6.ClicktheAdvancedSettingsbutton.

7.ClicktheMonitortab.

8.Selectthecorrectscreenrefreshrate.

ForWindowsXP:

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoanelectrical
outlet.

2.Turnontheexternalmonitorandthecomputer.

3.PressFn+F7tochangethedisplayoutputlocationtotheexternalmonitor.

Note:AfterpressingFn+F7,youwillneedtowaitforamomentbeforetheimageappears.

4.Right-clickonthedesktop,andclickPropertiestoopentheDisplayPropertieswindow.

5.ClicktheSettingstab.

6.ClickAdvanced.

7.ClicktheMonitortab.

8.Selectthecorrectrefreshrate.

•Problem:Wrongcharactersappearonthescreen.
Solution:Didyoufollowthecorrectprocedureininstallingtheoperatingsystemorapplicationprogram?

Ifyoudid,havetheexternalmonitorserviced.

•Problem:TheExtenddesktopfunctiondoesnotwork.
Solution:EnabletheExtenddesktopfunctionbydoingthefollowing:
ForWindows7:

1.Connecttheexternalmonitortothemonitorconnector,andthenconnectthemonitortoanelectrical
outlet.

2.Turnontheexternalmonitorandthecomputer.

3.Right-clickonthedesktop,andclickScreenresolution.

4.ClicktheMonitor-2icon.

5.SelectExtendthesedisplaysforMultipledisplays.

6.ClicktheMonitor-1icon(fortheprimarydisplay,thecomputerdisplay).

7.SelecttheResolutionoftheprimarydisplay.

8.ClicktheMonitor-2icon(fortheexternalmonitor).

226UserGuide

9.SelecttheResolutionofthesecondarydisplay.

10.Settherelativepositionoftheeachmonitorbydraggingitsicon.Youcansetthemonitorsinany
relativeposition,buttheiconsmusttoucheachother.

11.ClickOKtoapplythechanges.

Note:Tochangethecolorsettings,right-clickonthedesktop,andclickScreenresolution.Click
AdvancedSettings,selecttheMonitortab,thensetColors.

ForWindowsVista:

1.Attachthecomputertoanexternalmonitor.

2.Right-clickonthedesktop,andclickPersonalize.

3.ClickDisplaySettings.

4.ClicktheMonitor-2icon.

5.SelecttheExtendthedesktopontothismonitorcheckbox.

6.ClicktheMonitor-1icon(fortheprimarydisplay,thecomputerdisplay).

7.SelecttheResolutionandColorsoftheprimarydisplay.

8.ClicktheMonitor-2icon(fortheexternalmonitor).

9.SelecttheResolutionandColorsofthesecondarydisplay.

10.Settherelativepositionoftheeachmonitorbydraggingitsicon.Youcansetthemonitorsinany
relativeposition,buttheiconsmusttoucheachother.

11.ClickOKtoapplythechanges.

ForWindowsXP:

1.Attachthecomputertoanexternalmonitor.

2.Right-clickonthedesktop,andclickPropertiestoopentheDisplayPropertieswindow.

3.ClicktheSettingstab.

4.ClicktheMonitor-2icon.

5.SelecttheExtendmyWindowsdesktopontothismonitorcheckbox.

6.ClicktheMonitor-1icon(fortheprimarydisplay,thecomputerdisplay).

7.Selectthescreenresolutionandcolorqualityoftheprimarydisplay.

8.ClicktheMonitor-2icon(fortheexternalmonitor).

9.Selectthescreenresolutionandcolorqualityofthesecondarydisplay.

10.Settherelativepositionoftheeachmonitorbydraggingitsicon.Youcansetthemonitorsinany
relativeposition,buttheiconsmusttoucheachother.

11.ClickOKtoapplythechanges.

•Problem:Displayswitchingdoesnotwork.
Solution:IfyouusetheExtenddesktopfunction,disableit,andchangethedisplayoutputlocation.If

aDVDmovieoravideoclipisplaying,stoptheplayback,closetheapplication,andthenchangethe
displayoutputlocation.

•Problem:IfyouusetheExtenddesktopfunction,youcannotsetahigherresolutionorhigherrefresh
rateonthesecondarydisplay.

Solution:Changetheresolutionandthecolordepthtolowersettingsfortheprimarydisplaybydoing
thefollowing:

ForWindows7:Changetheresolutiondepthtolowersettingsfortheprimarydisplay.Refertothe
“Solution”for“TheExtenddesktopfunctiondoesnotwork”above.

Chapter10.Troubleshootingcomputerproblems227

ForWindowsVista:UsingtheDisplaySettingswindow,changetheresolutionandthecolordepthto
lowersettingsfortheprimarydisplay.TolaunchtheDisplaySettingswindow,refertothe“Solution”for
“TheExtenddesktopfunctiondoesnotwork”above.

ForWindowsXP:UsingtheDisplayPropertieswindow,changetheresolutionandthecolordepthtolower
settingsfortheprimarydisplay.T olaunchtheDisplayPropertieswindow,refertothe“Solution”for“The
Extenddesktopfunctiondoesnotwork”above.

•Problem:Thescreenpositionontheexternalmonitorisincorrectwhenthatmonitorissetforahigh

resolution.
Solution:Sometimes,whenyouuseahighresolutionsuchas1600x1200,theimageisshiftedtoleft

orrightonthescreen.Tocorrectthis,rstmakesurethatyourexternalmonitorsupportsthedisplay
mode,thatis,theresolutionandtherefreshrate,thatyouhaveset.Ifitdoesnot,setadisplaymodethat
themonitorsupports.Ifitdoessupportthedisplaymodeyouhaveset,gotothesetupmenuforthe
monitoritselfandadjustthesettingsthere.Usuallytheexternalmonitorhasbuttonsforaccesstothe
setupmenu.Fordetails,seethereferencemanualforthemonitor.

Audioproblems

•Problem:WaveorMIDIsounddoesnotplaycorrectly.
Solution:Makesurethebuilt-inaudiodeviceisconguredcorrectly.

ForWindows7andWindowsVista:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe

passwordorprovideconrmation.

4.Double-clickSound,videoandgamecontrollers,(inWindowsVista,clickthe+markforSound,
videoandgamecontrollers).

5.Makesurethefollowingdeviceisenabledandconguredcorrectly:

–ConexantCX20672SmartAudioHD

ForWindowsXP:

1.ClickStart➙ControlPanel.

2.ClickPerformanceandMaintenance

3.ClickSystem.

4.ClicktheHardwaretab,andthenclicktheDeviceManagerbutton.

5.Clickthe+markforSound,videoandgamecontrollers.

6.Makesurethefollowingdeviceisenabledandconguredcorrectly:

–ConexantCX20672SmartAudioHD

•Problem:RecordingsmadebyusingtheMicrophoneinputarenotloudenough.
Solution:MakesurethatMicrophoneBoostisturnedonandsetasfollows:
ForWindows7andWindowsVista:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickSound.

4.ClicktheRecordingtabintheSoundwindow.

5.SelectMicrophone,andclickthePropertiesbutton.

228UserGuide

6.ClicktheLevelstab,andmovetheMicrophoneBoostsliderupwards.

7.ClickOK.

ForWindowsXP:

1.Double-clickthevolumeiconinthetaskbar.TheVolumeControlwindowopens.

2.ClickOptions.

3.ClickProperties.

4.SelectConexantHDAudioinputintheMixerdevicelist.

5.ClickOK.

6.ClickOptions,andthenclickAdvancedControls.

7.FindtheMicrophonevolumecontrol,andthenclickAdvanced.

8.SelecttheMicrophoneboostcheckbox.

9.ClickClose.

Note:Fordetailsaboutcontrollingvolume,refertoyourWindowsonlinehelp.

•Problem:Avolumeorbalanceslidercannotbemoved.
Solution:Theslidermightbegrayedout.Thismeansthatitspositionisxedbythehardwareand

cannotbechanged.

•Problem:Thevolumeslidersdonotstayinplacewhensomeaudioapplicationsareused.
Solution:Itisnormalforthesliderstochangepositionwhencertainsoundapplicationsareused.The

applicationsareawareoftheVolumeMixerwindow(inWindowsXP ,VolumeControlwindow)andare
allowedtochangethesettingsthemselves.AnexampleistheWindowsMediaPlayer.Usuallythe
applicationhasslidersavailabletocontrolthesoundfromwithintheapplication.

•Problem:ThevolumeslidersdonotalltintheVolumeControlwindowinWindowsXP .
Solution:PressCtrl+Skeyswhilethevolumecontrolisinfocus,andtoggletoasmallersize.

•Problem:Thebalanceslidercannotcompletelymuteonechannel.
Solution:Thecontrolisdesignedtocompensateforminordifferencesinbalanceanddoesnot

completelymuteeitherchannel.

•Problem:ThereisnovolumecontrolforMIDIsoundontheVolumeMixerwindow(inWindowsXP ,
VolumeControlwindow).

Solution:Usethehardwarevolumecontrol.InWindowsXP,usethehardwarevolumecontrolorthe
WavevolumecontrolontheVolumeControlwindow.ThisisbecausetheBuilt-InSynthesizerSoftware
doesnotsupportthecontrol.

•Problem:ThesoundcannotbeturnedoffcompletelyevenifyousettheMastervolumecontrolat
minimum.

Solution:YoucanstillhearsomesoundeventhoughyouhavesettheMastervolumecontrolatminimum.
Toturnoffthesoundcompletely,gototheMastervolumecontrolandselectMutespeakers(inWindows
VistaandWindowsXP ,Mute).

•Problem:Sounddoesnotcomefromaheadphoneoraspeaker,oryourcomputercannotrecordsounds
whentheSmartAudioissettoMUL TI-STREAMmode(WindowsVista).

Solution:T oswitchfromonedevicetoanother(forexample,fromaspeakertoaheadphone,orfroman
externalmicrophonetoabuilt-inmicrophone),doasfollows:

Chapter10.Troubleshootingcomputerproblems229

1.ClickStart➙ControlPanel➙HardwareandSound.

2.ClicktheSmartAudioicon.TheSmartAudiowindowopens.

3.MakesurethatyouareinMULTI-STREAMmodeintheAudioDirectorwindow.

4.IntheVolumeMixerwindow,selectthedeviceyouwant-forexample,speakers.Ifyourcomputer
isattachedtoaThinkPadMiniDockPlusoraThinkPadMiniDock,youcanalsoselectadevice
fromthem.

5.Playanysoundviaamusicprogram(forexample,WindowsMediaPlayer).Makesurethatsound
comesfromspeakersnow.

6.Then,ifyouwouldliketoswitchtoaheadphone,closethemusicprogram.

7.GototheVolumeMixerwindow.Thenselectanotherdevice,whichisnowtheheadphone.

8.Playanysoundviathemusicprogram.Makesurethatsoundcomesfromaheadphoneattached
directlytothesystem.

Fordetails,refertotheHelpforSmartAudio.

Note:IntheVolumeMixerwindowofSmartAudio,acheckmarkbytheentryforadevice,suchas
speakersforaplaybackdevice,orabuilt-inmicrophoneforarecordingdevice,showsthatthedevice
hasbeenselected.

•Problem:Whenyouconnectaheadphonetoyourcomputerwhileplayingsound,aspeakerdoesnot

producesoundintheMULTI-STREAMmodeatSmartAudio(Windows7).
Solution:Oncetheheadphoneisattached,thestreamingisautomaticallyredirectedtoit.Ifyouwant

tolistentosoundfromthespeakersagain,besuretosetthosespeakersasthedefaultdevice.The
procedureisasfollows:

1.ClickStart➙ControlPanel➙AllControlPanelItems.

2.ClicktheSmartAudioicon.TheSmartAudiowindowopens.

3.Lookattheplaybackdevices.Ifyouhaveattachedaheadphone,theheadphonewillbeautomatically
setasthedefaultdevice,andtheiconforthatheadphonewillbechecked.

4.Tosetadifferentdeviceasthedefault,justdouble-clicktheiconforthosespeakers.Thaticon
willnowhaveacheckmark.

5.PlayanysoundbyuseofamusicprogramsuchasWindowsMediaPlayer.Makesurethatsound
comesfromthespeakers.

Fordetails,refertotheHelpforSmartAudio.

Fingerprintreaderproblems

•Problem:Thesurfaceofthereaderisdirty,stained,orwet.
Solution:Gentlycleanthesurfaceofthereaderwithadry,soft,lint-freecloth.

•Problem:Thereaderoftenfailstoenrollorauthenticateyourngerprint.
Solution:Ifthesurfaceofthereaderisdirty,stained,orwet,gentlycleanthesurfaceofthereader

withadry,soft,lint-freecloth.
Ifyourngerhasanyofthefollowingconditions,youmaynotbeabletoregisterorauthenticateit:

–Yourngeriswrinkled.
–Yourngerisrough,dry,orinjured.
–Yourngerisverydry.
–Yourngerisstainedwithdirt,mud,oroil.
–Thesurfaceofyourngerisverydifferentfromtheoneyouusedwhenyouenrolledyourngerprint.

230UserGuide

–Yourngeriswet.
–Angerthathasnotbeenenrolledisused.
Toimprovethesituation,trythefollowing:

–Cleanorwipeyourhandstoremoveanyexcessdirtormoisturefromthengers.
–Enrollanduseadifferentngerforauthentication.
–Ifyourhandsaretoodry,applylotiontothem.

Batteryandpower

Thissectiontellswhattodoifyouhaveabatteryandpowerproblem.

Thissectionincludesvetopics:Battery,acpoweradapter,Power,Powerbutton,StartupandSleep
(standby)andhibernation.Checkthesetopicstondtherelatedinformation.

Batteryproblems

•Problem:Thebatterypackcannotbefullychargedbythepower-offmethodinthestandardcharge

timeforyourcomputer.
Solution:Thebatterypackmightbeover-discharged.Dothefollowing:

1.Turnoffthecomputer.

2.Makesurethattheover-dischargedbatterypackisinthecomputer.

3.Connecttheacpoweradaptertothecomputerandletitcharge.
IftheoptionalQuickChargerisavailable,useittochargetheover-dischargedbatterypack.
Ifthebatterypackcannotbefullychargedin24hours,useanewbatterypack.

•Problem:Yourcomputershutsdownbeforethebatterystatusindicatorshowsempty,-or-Your

computeroperatesafterthebatterystatusindicatorshowsempty.
Solution:Dischargeandrechargethebatterypack.

•Problem:Theoperatingtimeforafullychargedbatterypackisshort.
Solution:Dischargeandrechargethebatterypack.Ifyourbattery'soperatingtimeisstillshort,usea

newbatterypack.

•Problem:Thecomputerdoesnotoperatewithafullychargedbatterypack.
Solution:Thesurgeprotectorinthebatterypackmightbeactive.T urnoffthecomputerforoneminuteto

resettheprotector;thenturnonthecomputeragain.

•Problem:Thebatterypackcannotbecharged.
Solution:Youcannotchargethebatterywhenitistoohot.Ifthebatteryfeelshot,removeitfromthe

computerandallowittocooltoroomtemperature.Afteritcools,reinstallitandrechargethebattery.Ifit
stillcannotbecharged,haveitserviced.

ACpoweradapterproblems

•Problem:Theacpoweradapterisconnectedtothecomputerandtheworkingelectricaloutlet,butthe
poweradapter(powerplug)iconisnotdisplayedinthetaskbar.Alsotheacpowerindicatordoes
notlightup.

Solution:Doasfollows:

1.Makesurethattheconnectionoftheacpoweradapteriscorrect.Forconnectingtheacpower
adapter,seetheSetupInstructionsmanualincludedintheshippingcontentsofyourcomputer.

Chapter10.Troubleshootingcomputerproblems231

2.Iftheabovestepiscorrect,turnoffthecomputer,thendisconnecttheacpoweradapteranduninstall
themainbattery.

3.Reinstallthebatteryandreconnecttheacpoweradapter,thenturnonthecomputer.

4.Ifthepoweradaptericonstilldoesnotappearonthetaskbarandtheacpowerindicatordoesnot
lightup,havetheacpoweradapterandyourcomputerserviced.

Note:IfyourcomputerisaWindows7model,todisplaythepoweradapter(powerplug)icon,click
Showhiddeniconsinthetaskbar.

Powerproblems

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputerisgettingnopoweratall,checkthefollowingitems:

1.Verifythepowerswitch.Referto“Statusindicators”onpage19.Thepowerswitchisilluminated
wheneverthecomputerison.

2.Checkallpowerconnections.Removeanypowerstripsandsurgeprotectorstoconnecttheacpower
adapterdirectlytotheacpoweroutlet.

3.Inspecttheacpoweradapter.Checkforanyphysicaldamage,andmakesurethatthepowercableis
rmlyattachedtotheadapterbrickandthecomputer.

4.Verifytheacpowersourceisworkingbyattachinganotherdevicetotheoutlet.

5.Removethecomputerfroma“DetachingaThinkPadX220Ultrabase”onpage155.

6.Removealldevicesandthentestforsystempowerwithminimaldevicesattached.
a.Disconnecttheacpoweradapterandallcablesfromthecomputer.
b.Closethecomputerdisplay,andturnthecomputerover.
c.Removethebattery.Referto“Replacingthebattery”onpage118.
d.Removethememory(SO-DIMM).Referto“Replacingmemory”onpage145.
e.RemovethePCIExpressMiniCard.Referto“InstallingandreplacingthePCIExpressMiniCardfor

wirelessLAN/WiMAXconnection”onpage133.

f.Removetheharddiskdriveandsolidstatedrive.Referto“Replacingtheharddiskdrive”onpage

127and“Replacingthesolidstatedrive”onpage130.

g.Waitfor30seconds,andthenreinstalltheSO-DIMMandtheknowngoodbatteryortheacpower

adaptertotestthecomputerwithminimaldevicesattachedrst.

h.Reinstalleachdeviceoneatatimethatyouhaveremovedintheearliersteps.

Ifyourcomputerdoesnotrunonbatterypower,checkthefollowingitems:

1.Removeandresetthebatterytomakesurethatitisproperlyconnected.Referto“Replacingthe
battery”onpage118.

2.Swapbatterieswithanothersimilarmodel,ifavailable.
IfanothersimilarThinkPadmodelisavailable,thenverifythatthebatterypackworksintheother

computerandthatthebatterypackfortheothermodelworksinthiscomputer.

3.Verifythebattery-statusindicator.Referto“Statusindicators”onpage19.
Thebattery-statusindicatorisnormallyilluminatedwheneverthebatteryisinstalledandthecomputeris

on,ortheacpoweradapterisconnectedandthebatteryischarging.Thisindicatormaybeblinkingor
solidineitherorangeorgreencolordependingonthestatusofthebattery.

Apowerbuttonproblem

•Problem:Thesystemdoesnotrespond,andyoucannotturnoffthecomputer.

232UserGuide

Solution:T urnoffthecomputerbypressingandholdingthepowerbuttonfor4secondsormore.Ifthe

systemisstillnotreset,removetheacpoweradapterandthebattery.

Startupproblems

Printtheseinstructionsnowandkeepthemwithyourcomputerforreferencelater.

Ifyoureceiveanerrormessagebeforetheoperatingsystemloads,checkthefollowingitem:

•FollowtheappropriatecorrectiveactionsforPower-onself-testerrormessages.

Ifyoureceiveanerrormessagewhiletheoperatingsystemisloadingthedesktopcongurationafterthe
POSTiscompleted,checkthefollowingitems:

1.VisittheLenovoSupportWebsiteathttp://www.lenovo.com/supportandsearchfortheerrormessage.

2.VisittheMicrosoftKnowledgeBasehomepageathttp://support.microsoft.com/andsearchforthe
errormessage.

Sleep(standby)andhibernationproblems

•Problem:Thecomputerenterssleep(standby)modeunexpectedly.
Solution:Iftheprocessoroverheats,thecomputerautomaticallyentersleep(standby)modetoallow

thecomputertocoolandtoprotecttheprocessorandotherinternalcomponents.Checkthesettings
forsleep(standby)mode,usingPowerManager.

•Problem:Thecomputerenterssleep(standby)mode(thesleep/standbyindicatorturnson)immediately
afterPower-onself-test.

Solution:Makesurethat:

–Thebatteryischarged.
–Theoperatingtemperatureiswithintheacceptablerange.Referto“Features”onpage,

“Specications”onpage31

Ifthebatteryischargedandthetemperatureiswithinrange,havethecomputerserviced.

•Problem:The“criticallow-batteryerror”messageappears,andthecomputerimmediatelyturnsoff.
Solution:Thebatterypowerisgettinglow.Connecttheacpoweradaptertothecomputerandplugit

intoanelectricaloutlet,orreplacethebatterywithachargedone.

•Problem:ThecomputerdisplayremainsblankafteryoupressFntoreturnfromsleep(standby)mode.
Solution:Checkwhetheranexternalmonitorwasdisconnectedorturnedoffwhilethecomputerwas

insleep(standby)mode.Ifyoudisconnectedorturnedofftheexternalmonitor,connectitorturniton
beforeresumingthecomputerfromthesleep(standby)mode.Whenresumingthecomputerfromthe
sleep(standby)modewithoutattachingtheexternalmonitororturningiton,andthecomputerdisplay
remainsblank,pressFn+F7tobringupthecomputerdisplay.

Note:IfyouareusingFn+F7toapplyapresentationscheme,youwillneedtopressFn+F7atleastthree
timesinthreesecondstobringupthecomputerdisplay.

Note:IfyourcomputerisaWindows7model,itdoesnotsupportthepresentationscheme.

•Problem:Thecomputerdoesnotreturnfromsleep(standby)mode,orthesleep(standby)indicatorstays
onandthecomputerdoesnotwork.

Solution:Ifthesystemdoesnotreturnfromsleep(standby)mode,itmayhaveenteredsleep(standby)or
hibernationmodeautomaticallybecausethebatteryisdepleted.Checkthesleep(standby)indicator.

,and“Operatingenvironment”onpage33.

Chapter10.Troubleshootingcomputerproblems233

–Ifthesleep(standby)indicatorison,yourcomputerisinsleep(standby)mode.Connecttheac

poweradaptertothecomputer;thenpressFn.

–Ifthesleep(standby)indicatorisoff,yourcomputerisinhibernationmodeorpower-offstate.Connect

theacpoweradaptertothecomputer;thenpressthepowerbuttontoresumeoperation.

Ifthesystemstilldoesnotreturnfromsleep(standby)mode,yoursystemmaystoprespondingandyou
maynotbeabletoturnoffthecomputer.Inthiscase,youneedtoresetthecomputer.Ifyouhavenot
savedyourdata,itmaybelost.T oresetthecomputer,pressandholdthepowerbuttonfor4secondsor
more.Ifthesystemisstillnotreset,removetheacpoweradapterandthebattery.

•Problem:Y ourcomputerdoesnotentersleep(standby)orhibernationmode.
Solution:Checkwhetheranyoptionhasbeenselectedtodisableyourcomputerfromenteringsleep

(standby)orhibernationmode.
Ifyourcomputertriestoentersleep(standby)modebuttherequestisrejected,thedeviceintheUSB

connectormightbedisabled.Ifthisoccurs,doahot-unplug-and-plugoperationfortheUSBdevice.

•Problem:TheFn+F12keycombinationdoesnotmakethecomputerenterhibernationmode.
Solution:Thecomputercannotenterhibernationmode:

–IfthehibernationmodeisnotenabledinWindowsXP .T oenableit,doasfollows:

ForWindowsXP:

1.ClickStart➙Controlpanel.

2.ClickPerformanceandMaintenance.

3.ClickPowerOptions.

4.ClicktheHibernatetab.

5.ClicktheEnablehibernationcheckbox.

6.ClickOK.

IfyouwanttobeabletoenterhibernationmodebypressingFn+F12,youneedtoinstallThinkPad
PMdriver.

•Problem:Thebatterydischargesslightlywhilethecomputerisinhibernationmode.
Solution:Ifthewakeupfunctionisenabled,thecomputerconsumessmallamountofpower.Thisisnot

adefect.Fordetails,referto“Power-savingmodes”onpage61.

Drivesandotherstoragedevices

Thissectionincludesthreedriveproblemswhichareharddiskdrive,solidstatedrive,andopticaldrive.

Harddiskdriveproblems

•Problem:Theharddiskdrivemakesarattlingnoiseintermittently.
Solution:Therattlingnoisemightbeheard:

–Whentheharddiskdrivebeginsornishesgettingaccesstodata.
–Whenyoucarrytheharddiskdrive.
–Whenyoucarryyourcomputer.
Thisisanormalcharacteristicofaharddiskdriveandisnotadefect.

•Problem:Theharddiskdrivedoesnotwork.

234UserGuide

Solution:InthestartupmenuoftheThinkPadSetup,makesurethattheharddiskdriveisincludedinthe

“Bootpriorityorder”list.Ifitisincludedinthe“Excludedfrombootorder”list,itisdisabled.Selectthe
entryforitinthelistandpresstheShift+1key.Thismovestheentrytothe“Bootpriorityorder”list.

•Problem:Aftersettingaharddiskpasswordontheharddiskdriveofthecomputer,youmovedthedrive

toanothercomputer.Nowyoucannotunlocktheharddiskpassword.
Solution:Y ourcomputersupportsanenhancedpasswordalgorithm.Computersolderthanyoursmay

notsupportsuchasecurityfunction.

Solidstatedriveproblems

•Problem:WhenyoucompresslesorfoldersbyuseofthedatacompressionfunctioninWindows,and

thendecompressthem,theprocessofwritingtoorreadingfromthelesorfoldersisslow.

Solution:ApplythediskdefragmentationtoolinWindowsforfasteraccesstothedata.

Softwareproblems

•Problem:Anapplicationdoesnotruncorrectly.
Solution:Makesurethattheproblemisnotbeingcausedbytheapplication.

Checkthatyourcomputerhastheminimumrequiredmemorytoruntheapplication.Refertothemanuals
suppliedwiththeapplication.

Checkthefollowing:

–Theapplicationisdesignedtooperatewithyouroperatingsystem.
–Otherapplicationsruncorrectlyonyourcomputer.
–Thenecessarydevicedriversareinstalled.
–Theapplicationworkswhenitisrunonsomeothercomputer.
Ifanerrormessageappearswhileyouareusingtheapplicationprogram,refertothemanualssupplied

withtheapplication.
Iftheapplicationstilldoesnotruncorrectly,contactyourplaceofpurchaseoraservicerepresentativefor

help.

Portsandconnectors

Thissectionincludesthemostcommonportsandconnectorsproblems:UniversalSerialBus,anddocking
stationorportreplication.

UniversalSerialBusproblems

•Problem:AdeviceconnectedtotheUSBconnectordoesnotwork.
Solution:OpentheDeviceManagerwindow.MakesurethattheUSBdevicesetupiscorrect,andthat

theassignmentofcomputerresourceandtheinstallationofthedevicedriverarecorrect.
ForWindows7andWindowsVista:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe

passwordorprovideconrmation.

ForWindowsXP:

1.ClickStart➙ControlPanel.

2.ClickPerformanceandMaintenance,andclickSystem.

Chapter10.Troubleshootingcomputerproblems235

3.ClicktheHardwaretab,andclicktheDeviceManagerbutton.

Referto“Diagnosingproblems”onpage209andrunLenovoThinkVantageT oolboxforadiagnostictest
oftheUSBconnector.

Adockingstationorportreplicatorproblem

•Problem:Thecomputerdoesnotstartwhenyoutrytoturniton,anddoesnotrespondwhenyoutry

toresumeoperation.
Solution:Makesurethat:

–Theacpoweradapterisconnectedtothedockingstationortheportreplicator.
–ThedockingindicatoroftheThinkPadMiniDockPlusSeries3ortheThinkPadMiniDockSeries3ison.
–Thecomputerissecurelyattachedtothedockingstationortheportreplicator.

236UserGuide

Chapter11.Gettingsupport

ThereismoretoowningaThinkPadnotebookthanhavingapowerful,portablecomputer.Thischapter
offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.

•“BeforeyoucontactLenovo”onpage237

•“Gettinghelpandservice”onpage238

•“Purchasingadditionalservices”onpage243

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningLenovoThinkVantageToolboxorbyconsultingtheThinkPadWebsite.

Registeryourcomputer

RegisteryourThinkPadproductswithLenovo.Goto:http://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.

Formoreinformationaboutregisteringyourcomputer,referto“Registeryourcomputer”onpage41.

Downloadsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.

Todownloadupdatedsoftware,goto
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix.Thenfollow
theinstructionsonthescreen.

Recordinformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.

Recordproblemsymptomsanddetails

Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.

•Whatistheproblem?Isitcontinuousorintermittent?

•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?

•Whatoperatingsystemareyouusing?Whichversion?

•Whichsoftwareapplicationswererunningatthetimeoftheproblem?

•Cantheproblembereproduced?Ifso,how?

Recordsysteminformation

Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.

•WhatisthenameofyourLenovoproduct?

•Whatisthemachinetype?

•Whatistheserialnumber?

©CopyrightLenovo2011

237

Gettinghelpandservice

Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea
problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.

Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat
comeswithyourcomputer.Thatdocumentationincludesprintedbooks,onlinebooks,READMEles,and
helples.Inaddition,informationaboutLenovoproductsisavailableontheWorldWideWeb.

MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailablevia
Webdownload(connectionchargesmayapply)orviadisc.Formorespecicinformationandlinks,please
gotohttp://www.microsoft.com.LenovooffersUpandRunningtechnicalassistancewithinstallationof,or
questionsrelatedto,ServicePacksforyourLenovo-preloadedMicrosoftWindowsproduct.Forinformation,
pleasecontacttheCustomerSupportCenter.

Usingdiagnosticprograms

Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyouexperienceaproblemwithyour
computer,therstplacetostartisthetroubleshootinginformationofyourcomputerdocumentation.Ifyou
suspectasoftwareproblem,seethedocumentation,includingREADMElesandonlinehelp,thatcomes
withtheoperatingsystemorapplicationprogram.

ThinkPadnotebookscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.See“Diagnosingproblems”onpage209forinstructionsonusingthediagnosticprograms.

TheT roubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor
updateddevicedriversorothersoftware.LenovomaintainspagesontheWorldWideWebwhereyoucan
getthelatesttechnicalinformationanddownloaddevicedriversandupdates.

LenovosupportWebsite

Technicalsupportinformationisavailableat:
http://www.lenovo.com/support

Thisportalisupdatedwiththelatestinformationaboutthefollowingsubjects:

•Downloads&Drivers:Downloaddrivers,ashBIOS,andupdateyoursoftware

•Warranty:Checkyourwarrantystatusandupgradeyourwarranty.

•TechnicalSupport:ClickNeedHelp?forself-helptipstohelpdiagnoseaproblem.

•ThinkVantage:LearnmoreaboutThinkVantagesoftwaretoimproveproductivityandreducecost.

•LenovoForums:Searchthecommunityknowledgebaseforyourcomputertoshareanddiscover

informationwithotherusers.

•UserGuides&Manuals:Readorprintanypublicationsrelatedtoyourproduct.

CallingLenovo

Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan
gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare
availableduringthewarrantyperiod:

•Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

238UserGuide

•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•Engineeringchangemanagement-Occasionally,theremightbechangesthatarerequiredafteraproduct
hasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineeringChanges
(ECs)availablethatapplytoyourhardware.

Thefollowingitemsarenotcovered:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornonwarrantedparts

Note:Allwarrantedpartscontaina7-characteridenticationintheformatFRUXXXXXXX.

•Identicationofsoftwareproblemsources

•CongurationofsystemBIOS(UEFIBIOS)aspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourLenovohardwareproduct,
see“WarrantyInformation”intheSafetyandWarrantyGuidethatcomeswithyourcomputer.

Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnicalassistancerepresentative
needstohelpyouresolveacomputerproblem.Pleaseensurethatyouhavedownloadedthemostcurrent
driversandsystemupdates,rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfor
technicalassistance,pleasehavethefollowinginformationavailable:

•MachineT ypeandModel

•Serialnumbersofyourcomputer,monitor,andothercomponents,oryourproofofpurchase

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformationforyoursystem

Telephonenumbers
Note:Telephonenumbersaresubjecttochangewithoutnotice.ForthelatestlistofCustomerSupport

Centertelephonenumbersandhoursofoperation,gototheSupportWebsiteat:
http://www.lenovo.com/support/phone

Table10.World-widetelephonelist

CountryorRegionTelephoneNumber

Africa

Argentina

Australia

Austria

Belgium

Bolivia

Brazil

Africa:[phone]
SouthAfrica:+27-11-3028888,0800110756
and+27-11-3027252
CentralAfrica:ContactthenearestLenovoBusinessPartner

0800-666-0011(Spanish)

131-426(English)

0043-0810-100654(Warrantyserviceandsupport)
(German)

02-225-3611(Warrantyserviceandsupport)
(DutchandFrench)

0800-10-0189(Spanish)

SaoPauloregion:(11)3889-8986
OutsideSaoPauloregion:0800-701-4815
(BrazilianPortuguese)

Chapter11.Gettingsupport239

Table10.World-widetelephonelist(continued)

CountryorRegionTelephoneNumber

Brunei801-1041

(EnglishandBahasaMelayu)

Canada

Caribbean
(Bermuda,Jamaica,
andTortola)

Chile

ChinaTechnicalSupportLine

China
(HongKongS.A.R.)

China
(MacauS.A.R.)

Colombia1-800-912-3021(Spanish)

CostaRica0-800-011-1029(Spanish)

Croatia

Cyprus

CzechRepublic

Denmark

DominicanRepublic

Ecuador

Egypt[phone]

ElSalvador800-6264(Spanish)

Estonia[phone]

Finland

France

Germany01805-004618(German)

Greece

Guatemala1800-624-0051(Spanish)

1-800-565-3344
(EnglishandFrench)

1-877-426-7378(English)

800-361-213
188-800-442-488(T ollfree)
(Spanish)

800-990-8888
86-10-58851110
(Mandarin)

ThinkPad(Technicalenquiryhotline):
2516-3939(HongKong)
ThinkPadServiceCenter:
3140-2788(HongKong)
(Cantonese,English,andMandarin)

ThinkPad(Technicalenquiryhotline):
0800-839(Macau)
ThinkPadServiceCenter:
2871-5399(Macau)
(Cantonese,English,andMandarin)

0800-0426

[phone]

[phone]

7010-5150(Warrantyserviceandsupport)
(Danish)

1-866-434-2080(Spanish)

1-800-426911(Spanish)

[phone]

[phone](Warrantyserviceandsupport)
(Finnish)

Hardware0810-631-213(Warrantyserviceandsupport)
Software0810-631-020(Warrantyserviceandsupport)
(French)

[phone]

240UserGuide

Table10.World-widetelephonelist(continued)

CountryorRegionTelephoneNumber

HondurasT egucigalpa:232-4222

SanPedroSula:552-2234
(Spanish)

Hungary[phone]

[phone]
(EnglishandHungarian)

India1800-425-2666

or
[phone]
(English)

Indonesia0215238823

001-803-606-282(Localnumberonly)
[phone](DID)
(EnglishandBahasaIndonesian)

Ireland

01-881-1444(Warrantyserviceandsupport)
(English)

Israel

GivatShmuelServiceCenter:[phone]
(HebrewandEnglish)

Italy

[phone](Warrantyserviceandsupport)
(Italian)

JapanThinkPadProductsTollFree:0120-20-5550

International:[phone]
(JapaneseandEnglish)

TheabovenumberswillbeansweredwithaJapaneselanguage
voiceprompt.FortelephonesupportinEnglish,pleasewaitforthe
Japanesevoiceprompttoend,andanoperatorwillanswer.Please
say“Englishsupportplease, ”andyourcallwillbetransferredtoan
Englishspeakingoperator.

Korea

1588-6782(Korean)

Latvia[phone]

Lithuania[phone]

Luxembourg

Malaysia

[phone](French)

1800-88-1889(Localnumberonly)
[phone](DID)
(EnglishandBahasaMelayu)

Malta[phone]

Mexico

MiddleEast

Netherlands

NewZealand

Nicaragua

Norway

001-866-434-2080(Spanish)

[phone]

[phone](Dutch)

0800-733-222(English)

001-800-220-1830(Spanish)

8152-1550(Warrantyserviceandsupport)
(Norwegian)

Chapter11.Gettingsupport241

Table10.World-widetelephonelist(continued)

CountryorRegionTelephoneNumber

Panama206-6047

001-866-434-2080
(LenovoCustomerSupportCenter-tollfree)
(Spanish)

Peru

Philippines

Poland

Portugal

Romania[phone]

RUCIS
(RussiaandCIS)

Singapore8006011343(Localnumberonly)

Slovakia

Slovenia[phone](Slovenian)

Spain

SriLanka

Sweden077-117-1040(Warrantyserviceandsupport)

Switzerland0800-55-54-54(Warrantyserviceandsupport)

Taiwan886-2-82273299

Thailand

Turkey

UnitedKingdom

UnitedStates1-800-426-7378(English)

Uruguay

0-800-50-866(Spanish)

1800-1601-0033(Localnumberonly)
[phone](DID)
(EnglishandFilipino)

[phone](Polski)

[phone](Portuguese)

ForRussia:88001007888(T ollfreenumber)
ForCISCountries:0040316205099(Payable)
(RussianandEnglish)

[phone](DID)
(English)

[phone]

91-714-7983
0901-100-000
(Spanish)

[phone]
[phone]
(English)

(Swedish)

(German,French,andItalian)

or
0800-000-702
(Mandarin)

1-800-060-066(Localnumberonly)
6622734088
[phone](DID)
(ThaiandEnglish)

00800-4463-2041(Turkish)

08705-500-900(Standardwarrantysupport)
(English)

000-411-005-6649(Spanish)

242UserGuide

Table10.World-widetelephonelist(continued)

CountryorRegionTelephoneNumber

Venezuela

Vietnam

0-800-100-2011(Spanish)

ForNorthernAreaandHanoiCity:
84439462000or84439426457
ForSouthernAreaandHoChiMinhCity:
84838295160or84439426457
(VietnameseandEnglish)

Inallothercountriesandregions,contactyourLenovoresellerormarketingrepresentative,orgotothe
LenovosupportWebsiteat:
http://www.lenovo.com/support

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforLenovo
andnon-Lenovohardware,operatingsystems,andapplicationprograms;networksetupandconguration;
upgradedorextendedhardwarerepairservices;andcustominstallations.Serviceavailabilityandservice
namemightvarybycountry.

Formoreinformationabouttheseservices,goto:
http://www.lenovo.com/accessories/services/index.html

Chapter11.Gettingsupport243

244UserGuide

AppendixA.Regulatoryinformation

Wirelessrelatedinformation

Wirelessinteroperability

WirelessLANPCIExpressMiniCardisdesignedtobeinteroperablewithanywirelessLANproductthat
isbasedonDirectSequenceSpreadSpectrum(DSSS),ComplementaryCodeKeying(CCK),and/or
OrthogonalFrequencyDivisionMultiplexing(OFDM)radiotechnology,andiscompliantto:

•The802.11b/gStandard,802.11a/b/gor802.11ndraft2.0onWirelessLANs,asdenedandapprovedby
theInstituteofElectricalandElectronicsEngineers.

•TheWirelessFidelity(WiFi)certicationasdenedbytheWi-FiAlliance.

BluetoothdeviceisdesignedtobeinteroperablewithanyBluetoothproductthatiscomplianttoBluetooth
Specication2.1+EDRasdenedbytheBluetoothSIG.FollowingprolesaresupportedbyBluetoothdevice:

•GenericAccess

•ServiceDiscovery

•SerialPort

•Dial-upNetworking

•FAX

•LANAccessusingPPP

•PersonalAreaNetwork

•GenericObjectExchange

•GenericObjectPush

•FileTransfer

•Synchronization

•AudioGateway

•Headset

•Printer

•HumanInterfaceDevices(Keyboard/Mouse)

•BasicImage

•Handsfree

•AV

•PhoneBookAccessProle(PBAP)(Windows7andWindowsVistaonly)

•VDP-SyncProle(Windows7andWindowsVistaonly)

Usageenvironmentandyourhealth

Integratedwirelesscardsemitradiofrequencyelectromagneticenergylikeotherradiodevices.However,the
levelofenergyemittedisfarmuchlessthantheelectromagneticenergyemittedbywirelessdeviceslike
forexamplemobilephones.

©CopyrightLenovo2011

245

Duetothefactthatintegratedwirelesscardsoperatewithintheguidelinesfoundinradiofrequencysafety
standardsandrecommendations,Lenovobelievestheyaresafeforusebyconsumers.Thesestandardsand
recommendationsreecttheconsensusofthescienticcommunityandresultfromdeliberationsofpanels
andcommitteesofscientistswhocontinuallyreviewandinterprettheextensiveresearchliterature.

Insomesituationorenvironment,theuseofintegratedwirelesscardsmayberestrictedbytheproprietor
ofthebuildingorresponsiblerepresentativesoftheorganization.Thesesituationsandareasmayfor
exampleinclude:

•Usingtheintegratedwirelesscardsonboardofairplanes,inhospitalsornearpetrolstations,blasting
areas(withelectro-explosivedevices),medicalimplantsorbody-wornelectronicmedicaldevices,e.g.
pacemakers.

•Inanyotherenvironmentwheretheriskofinterferencetootherdevicesorservicesisperceivedor
identiedasharmful.

Ifyouareuncertainofthepolicythatappliesontheuseofwirelessdevicesinaspecicorganization(e.g.,
airportorhospital),youareencouragedtoaskforauthorizationtouseintegratedwirelesscardspriorto
turningonthecomputer.

LocationoftheUltraConnectwirelessantennas

ThinkPadmodelsfeatureanintegrateddiversityantennasystembuiltintothedisplayforoptimalreception,
enablingwirelesscommunicationwhereveryouare.

ThinkPadX220andX220i

1.WirelessLANandWiMAXcomboantenna(Auxiliary)

TheauxiliaryantennaconnectedtothewirelessLANorWiMAXfeatureislocatedontheupperleft
sideofthecomputerdisplay,nearthecenter.

2.WirelessLAN(third),WirelessLAN/WiMAX(main),andWirelessWAN(main)

ThemainantennaconnectedtothewirelessLANorWiMAXfeatureislocatedontheupperrightsideof
thecomputerdisplay,nearthecenter.IfyourcomputerhastheMultipleInputMultipleOutput(MIMO)
wirelessLANfeature,thethirdwirelessantennaisalsolocatedhere.

246UserGuide

ThinkPad220T abletandX220iT ablet

1.WirelessWAN(Auxiliary)

IfyourcomputercomeswithawirelessWANfeature,itsauxiliaryantennaislocatedatthetopleft
sideofthecomputerdisplay.

2.WirelessLANandWiMAXcomboantenna(Auxiliary)

TheauxiliaryantennaconnectedtothewirelessLANorWiMAXfeatureislocatedatthetopleftportion
ofthecomputerdisplay,nearthecenter.

3.WirelessLANantenna(Third)

IfyourcomputerhastheMultipleInputMultipleOutput(MIMO)wirelessLANfeature,thethirdwireless
antennaislocatedatthetopcenterportionofthecomputerdisplay.

4.WirelessLANandWiMAXcomboantenna(Main)

ThemainantennaconnectedtothewirelessLANorWiMAXfeatureislocatedatthetoprightsideof
thecomputerdisplay,nearthecenter.

5.WirelessWANantenna(Main)

IfyourcomputercomeswithawirelessWANfeature,itsmainantennaislocatedatthetoprightsideof
thecomputerdisplay.

Locatingwirelessregulatorynotices

Formoreinformationaboutthewirelessregulatorynotices,refertotheRegulatoryNoticeshippedwithyour
computer.

IfyourcomputerisshippedwithouttheRegulatoryNotice,youcannditontheWebsiteat:
http://www.lenovo.com/support

ToviewtheRegulatoryNoticeontheWebsite,dothefollowing:

1.Goto:
http://www.lenovo.com/support

2.ClicktheSupport&downloadssection,anewpageisdisplayed.

3.Intherightpane,typeyourcomputernumberintheEnteraproductnumberled,andclickGo.

AppendixA.Regulatoryinformation247

4.Y oucanthenndtheRegulatoryNoticeinthedisplayedsearchresults.

Exportclassicationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport
ClassicationControlNumber(ECCN)of4A994.b.Itcanbere-exportedexcepttoanyoftheembargoed
countriesintheEARE1countrylist.

Electronicemissionnotices

ThefollowinginformationreferstoThinkPad4294,4296,4297,4298,4299,4300,4301,4286,4287,4289,
4290,4291,4292,and4293.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference
toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby
oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspeciedor
recommendedcablesandconnectorsorbyunauthorizedchangesormodicationstothisequipment.
Unauthorizedchangesormodicationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:
Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
PhoneNumber:919-294-5900

IndustryCanadaClassBemissioncompliancestatement

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.

248UserGuide

EuropeanUnion-CompliancetotheElectromagneticCompatibility
Directive

ThisproductisinconformitywiththeprotectionrequirementsofEUCouncilDirective2004/108/EConthe
approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.Lenovocannot
acceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfromanon-recommended
modicationoftheproduct,includingtheinstallationofoptioncardsfromothermanufacturers.

ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBInformationTechnology
EquipmentaccordingtoEuropeanStandardEN55022.ThelimitsforClassBequipmentwerederived
fortypicalresidentialenvironmentstoprovidereasonableprotectionagainstinterferencewithlicensed
communicationdevices.

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEU-RichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEU-Richtlinie2004/108/EG(früher89/336/EWG)zur
AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten
undhältdieGrenzwertederEN55022KlasseBein.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu
betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.
LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt
ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne
EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“
EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder
EU-Richtlinie2004/108/EG(früher89/336/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit
vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische
VerträglichkeitvonGeräten),bzw.derEMVEGRichtlinie2004/108/EC(früher89/336/EWG),für
GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo
(Deutschland)GmbH,Gropiusplatz10,D-70563Stuttgart.

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

AppendixA.Regulatoryinformation249

KoreaClassBcompliancestatement

JapanVCCIClassBcompliancestatement

Japancompliancestatementforproductswhichconnecttothepower
mainswithratedcurrentlessthanorequalto20Aperphase

LenovoproductserviceinformationforTaiwan

Pointertotheprintedpubforadditionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.

IfyourcomputerisshippedwithouttheRegulatoryNotice,youcannditattheWebsite
http://www.lenovo.com/support.Fordetails,refertotheinstructionson“Locatingwirelessregulatory
notices”onpage247.

250UserGuide

AppendixB.WEEEandrecyclingstatements

EU Only

Lenovoencouragesownersofinformationtechnologyequipmenttoresponsiblyrecycletheirequipment
whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin
recyclingtheirITproducts.InformationonproductrecyclingofferingscanbefoundonLenovo'sInternetsite
at:http://www.pc.ibm.com/ww/lenovo/about/environment/.

EUWEEEstatements

TheWasteElectricalandElectronicEquipment(WEEE)markappliesonlytocountrieswithintheEuropean
Union(EU)andNorway.AppliancesarelabeledinaccordancewithEuropeanDirective2002/96/EC
concerningwasteelectricalandelectronicequipment(WEEE).TheDirectivedeterminestheframeworkfor
thereturnandrecyclingofusedappliancesasapplicablethroughouttheEuropeanUnion.Thislabelis
appliedtovariousproductstoindicatethattheproductisnottobethrownaway,butratherreclaimedupon
endoflifeperthisDirective.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingperAnnexIVoftheWEEE
DirectivemustnotdisposeofendoflifeEEEasunsortedmunicipalwaste,butusethecollectionframework
availabletothemforthereturn,recycle,recoveryofWEEEandminimizeanypotentialeffectsofEEEon
theenvironmentandhumanhealthduetothepresenceofhazardoussubstances.ForadditionalWEEE
informationgoto:http://www.lenovo.com/lenovo/environment.

Japanrecyclingstatements

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty
ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof
Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed
ofbyanindustrialwastedisposalcontractorcertiedbyalocalgovernment.InaccordancewiththeLaw
forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollectingand
RecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.Fordetails,
visittheLenovoWebsiteat:www.ibm.com/jp/pc/service/recycle/pcrecycle/.

PursuanttotheLawforPromotionofEffectiveUtilizationofResources,thecollectingandrecyclingof
home-usedcomputersandmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceis
providedfreeofchargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovo
Websiteat:www.ibm.com/jp/pc/service/recycle/personal/.

©CopyrightLenovo2011

251

DisposingofaLenovocomputercomponents

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother
environmentalsensitivesubstances.Toproperlydisposeofdisusedcomponents,suchasaprintedcircuit
boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledonthesystemboardofyourLenovocomputertoprovidepower
tothecomputerclockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouwantto
replaceitwithanewone,contactyourplaceofpurchaseoraskforarepairserviceprovidedbyLenovo.If
youhavereplaceditbyyourselfandwanttodisposeofthedisusedlithiumbattery,insulateitwithvinyltape,
contactyourplaceofpurchase,andfollowtheirinstructions.IfyouuseaLenovocomputerathomeand
needtodisposeofalithiumbattery,youmustcomplywithlocalordinancesandregulations.

DisposingadisusedbatterypackfromLenovonotebookcomputers

YourLenovonotebookcomputerhasalithiumionbatterypackoranickelmetalhydridebatterypack.Ifyou
areacompanyemployeewhousesaLenovonotebookcomputerandneedtodisposeofabatterypack,
contacttheproperpersoninLenovosales,service,ormarketing,andfollowthatperson'sinstructions.You
alsocanrefertotheinstructionsat:www.ibm.com/jp/pc/environment/recycle/battery/.IfyouuseaLenovo
notebookcomputerathomeandneedtodisposeofabatterypack,youmustcomplywithlocalordinances
andregulations.Youalsocanrefertotheinstructionsat:www.ibm.com/jp/pc/environment/recycle/battery/.

252UserGuide

AppendixC.Notices

Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult
yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour
area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat
Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice
thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's
responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.

Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis
document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Y oucansend
licenseinquiries,inwriting,to:

Lenovo(UnitedStates),Inc.
1009ThinkPlace-BuildingOne
Morrisville,NC27560
U.S.A.
Attention:LenovoDirectorofLicensing

LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS
ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow
disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply
toyou.

Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically
madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.
Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis
publicationatanytimewithoutnotice.

Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport
applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis
documentdoesnotaffectorchangeLenovoproductspecicationsorwarranties.Nothinginthisdocument
shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo
orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecicenvironmentsandis
presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.

Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout
incurringanyobligationtoyou.

Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin
anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof
thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.

Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult
obtainedinotheroperatingenvironmentsmayvarysignicantly.Somemeasurementsmayhavebeen
madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame
ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough
extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir
specicenvironment.

©CopyrightLenovo2011

253

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:

Lenovo
AccessConnections
ActiveProtectionSystem
RescueandRecovery
ThinkLight
ThinkPad
ThinkVantage
TrackPoint
Ultrabay
UltraConnect
UltraNav

WakeonLanisatrademarkoftheInternationalBusinessMachinesCorporationintheUnitedStates,
othercountries,orboth.

IntelandIntelSpeedSteparetrademarksorregisteredtrademarksofIntelCorporationoritssubsidiariesin
theUnitedStatesandothercountries.

Microsoft,Windows,WindowsVista,Bing,andBitLockeraretrademarksoftheMicrosoftgroupof
companies.

BlackBerry®,RIM

®

,ResearchInMotion

®

,SureType

®

andrelatedtrademarks,namesandlogosarethe
propertyofResearchInMotionLimitedandareregisteredand/orusedintheU.S.andcountriesaroundthe
world.UsedunderlicensefromResearchInMotionLimited.

Othercompany,product,andservicenamesmaybetrademarksorservicemarksofothers.

254UserGuide

PartNumber:

PrintedinChina

(1P)P/N:

**

ThinkPadRegulatoryNotice

Aboutthismanual

ThismanualcontainsregulatoryinformationforthefollowingThinkPad®products.

ThinkPadX220T abletandX220iTablet

•

Readrst—regulatoryinformation

Readthisdocumentbeforeusingyourcomputer.Thiscomputercomplieswith
theradiofrequencyandsafetystandardsofanycountryorregioninwhichithas
beenapprovedforwirelessuse.Installanduseyourcomputeraccordingtothe
followinginstructions.

IfyourcomputercontainsawirelessWANadapter,besuretoalsoreadThinkPad
RegulatoryNoticefortheWirelessWANAdapter,includedwithyourcomputer.

ThelatestRegulatoryNoticehasbeenuploadedontheWebsite.Torefertoit,go
tohttp://www.lenovo.com/think/support,andthenclickUserGuides&Manuals.

Veuillezlireleprésentdocumentavantd'utiliservotreordinateur.Cetordinateur
estconformeauxnormesdefréquenceradioetdesécuritédetouslespaysou
régionsdanslesquelssonutilisationsanslaétéhomologuée.Installezetutilisez
l'ordinateurenrespectantlesinstructionsquisuivent.

Sivotreordinateurcontientunecartederéseauétendu(WAN)sansl,veillezàlire
égalementlaconsigneréglementaire

WANAdapter,fournieavecvotreordinateur.

ThinkPadRegulatoryNoticefortheWireless

LaversionlaplusrécentedelaNoticerelativeàlaréglementationaétéchargéesur
lesiteWeb.Pourlaconsulter,accédezàhttp://www.lenovo.com/think/support,
puissurUserGuides&Manuals.

USA—FederalCommunicationsCommission(FCC)

I.Approvedwirelessdevices

ThissectionpresentstheFCCIDandmodelnumberofeachwirelessdevice.

i)UserinstallablewirelessLAN/WiMAXadapter

•FCCID:TX2-RTL8188CE(Model:RTL8188CE)

•FCCID:

PD962205ANHU(Model:62205ANHU)

1

•FCCID:PD9633ANHU(Model:633ANHMW)

•FCCID:PD9112BNHU(Model:112BNHMW)

•FCCID:PD9622ANXHU(Model:622ANXHMW)

Notes:

•ThePCIExpressMiniCard(Model:
LANandWiMAX.Thesefunctionsoperateexclusively,anddonottransmit
radiofrequenciessimultaneously.

•PCIExpressMiniCardsforawirelessLANmarketedintheUSAandCanada
donotsupportorfunctionintheextendedchannels(12ch,13ch).

•Theadapteryoucaninstalldependsonthemodelofyourcomputer.

622ANXHMW)incorporatestwofunctions:

ii)PreinstalledintegratedBluetoothdevice

•FCCID:QDS-BRCM1046(Model:BCM92070MD_LENO)

II.UserinstallablewirelessLAN/WiMAXadapter

i)UseofthewirelessLAN/WiMAXadapter

IfnointegratedPCIExpressMiniCardhasbeenpreinstalledinyourcomputer,
youcaninstallone,providedbyLenovo®asanoption.Plugthewirelessoption
adapterintothePCIExpressMiniCardslot.Fortheinstallationprocedure,see
“InstallingandreplacingthePCIExpressMiniCardforwirelessLAN/WiMAX
connection”inUserGuide.

Attention:Thecomputercontainsanauthenticationmechanism.Ifyouinstall
anunauthorizedPCIExpressMiniCardthatisnotapprovedforuseinyour
computer,thecomputerwillnotstart,butonlydisplaysanerrormessageand
emitsaudiblebeeps.

ii)FCCIDlocation

ThereisnoFCCIDforthePCIExpressMiniCardshownontheenclosureof
yourcomputer.Insteadyouwillndanindicatorpointingtothelocationofthe
FCCIDonthebottomofyourcomputer.TheFCCIDisafxedontheapproved
adapterinstalledinthePCIExpressMiniCardslot,andtheFCCIDisvisibleprior
toinstallation.ForthelocationoftheFCCIDindicatorandtheslot,see“Location
oftheFCCIDandICCerticationnumberlabel”inUserGuide.

iii)FCCRFExposurecompliance

ThetotalradiatedenergyfromtheMain,Auxiliary,andThirdantennasconnected
tooneofthePCIExpressMiniCardsconformstotheFCClimitoftheSAR
(SpecicAbsorptionRate)requirementregarding47CFRPart2section1093,
whenthecomputerwastestedineitherconventionalnotebookortabletcomputer
orientations.

2

ThetransmissionantennasforthePCIExpressMiniCardarelocatedintheLCD
cover.See“LocationoftheUltraConnect™wirelessantennas”inUserGuide.

iv)RadioFrequencyinterferencerequirements

EachdevicehasbeentestedandfoundtocomplywiththelimitsforaClassB
digitaldevicepursuanttoFCCPart15SubpartB.Referto“Electronicemission
notices”onpage8

WhenyouuseawirelessLAN/WiMAXadapterinthe802.11a/ntransmission
mode:

•Eachdeviceisrestrictedtoindooruseduetoitsoperationinthe5150to5250
MHzfrequencyrange.FCCrequirestheseproductstobeusedindoorsfor
thefrequencyrange5150to5250MHztoreducethepotentialforharmful
interferencetoco-channelMobileSatellitesystems.

•Highpowerradarsareallocatedasprimaryusersofthe5250to5350MHzand
5650to5850MHzbands.Theseradarstationscancauseinterferencewith
and/ordamagethisdevice.

.

III.PreinstalledintegratedBluetoothdevice

i)UseoftheBluetoothdevice

TheBluetoothdeviceispreinstalledbyLenovo,andisnotremovablebyyou.If
thedevicerequiresreplacementduringwarrantyitmustbeservicedbyaLenovo
authorizedservicer.

ii)FCCIDlocation

IfyourcomputerusesaBluetoothdevice,theFCCIDfortheBluetoothdeviceis
afxedonthelabelatthebottomofyourcomputer.

iii)FCCRFsafetyrequirement

TheradiatedoutputpoweroftheBluetoothdeviceisfarbelowtheFCCradio
frequencyexposurelimits.Therefore,a20cmofseparationbetweenthe
Bluetoothantennaandhumanbodyisnotrequired.

TheBluetoothdeviceislocatedunderthepalmrest.See“ Aboutyourcomputer”
inUserGuide.

iv)RadioFrequencyinterferencerequirements

TheBluetoothdevicehasbeentestedandfoundtocomplywiththelimitsfor
bothaClassBdigitaldeviceregardingFCCPart15SubpartBandanintentional
radiatorregardingFCCPart15SubpartC;thenitunderwentthecertication
processesforbothrules.ThustheFCCIDfortheBluetoothdeviceincludesboth
certicationsofPart15SubpartBandC.

3

V.Digitizerfunction
(forThinkPadX220TabletandX220iTablet)

TheThinkPadX220TabletandX220iT abletcomputersemployadigitizerfunction
whichisabletosensetheDigitizerPenshippedassociatedwithyourcomputer.
ThedigitizeremitsextralowpowerradiofrequencyandcomplieswiththeFCC
Part15,SubpartC.TheFCCID:
bottomsideofyourcomputer.

PU5-TP00019Aisindicatedonthelabelatthe

VI.SimultaneoususeofRFtransmitters

Yourcomputerisapprovedforsimultaneoususeofoneoftheapprovedwireless
LAN/WiMAXadapters,theapprovedwirelessWANadapter,andtheapproved
Bluetoothdevice.Foralistofthosetransmitters,referto“I.Approvedwireless
devices”onpage1andThinkPadRegulatoryNoticefortheWirelessWAN
Adapter.

MakesureofthefollowingconditionswhenyouuseanyotherexternalRFoption
device:

1.WhenyouuseanyotherRFoptiondevice,youarerequestedtoconrm
thatthedeviceconformstotheRFSafetyrequirementandisapprovedto
useforyourcomputer.

2.YoumustfollowtheRFSafetyinstructionsoftheRFoptiondevicethatare
includedintheusermanualoftheRFoptiondevice.

3.IftheRFoptiondeviceisprohibitedtouseinconjunctionwithanother
transmitters,youmustturnoffallotherwirelessfeaturesinyourcomputer.

Canada—IndustryCanada(IC)

ICCerticationnumber

I.Approvedwirelessdevices

ThissectionpresentstheICCerticationandmodelnumberofeachwireless
device.

i)UserinstallablewirelessLANadapter

•IC:6317A-RTL8188CE(Model:RTL8188CE)

•IC:1000M-62205ANHU(Model:62205ANHU)

•IC:1000M-633ANHU(Model:633ANHMW)

•IC:1000M-112BNHU(Model:112BNHMW)

4

Notes:

•PCIExpressMiniCardsforawirelessLANmarketedintheUSAandCanada
donotsupportorfunctionintheextendedchannels(12ch,13ch).

•Theadapteryoucaninstalldependsonthemodelofyourcomputer.

ii)PreinstalledintegratedBluetoothdevice

•IC:4324A-BRCM1046(Model:BCM92070MD_LENO)

II.UserinstallablewirelessLANadapter

ThereisnocerticationnumberofIndustryCanadaforthePCIExpressMini
Cardshownontheenclosureofyourcomputer.Insteadyouwillndanindicator
pointingtothelocationoftheICCerticationnumberonthebottomofyour
computer.TheICcerticationnumberisafxedontheapprovedadapterinstalled
inthePCIExpressMiniCardslot,andtheICCerticationnumberisvisiblepriorto
installation.ForthelocationoftheICCerticationnumberindicatorandtheslot,
see“LocationoftheFCCIDandICCerticationnumberlabel”inUserGuide.

Attention:Thecomputercontainsanauthenticationmechanism.Youcaninstall
orremoveeachwirelessadapterbyyourself.Ifyouinstallanunauthorized
wirelessadapterthatisnotapprovedforuseinthecomputer,thecomputerwill
notstart,butonlydisplaysanerrormessageandemitsaudiblebeeps.

III.PreinstalledintegratedBluetoothdevice

IfyourcomputerusesaBluetoothdevice,theICCerticationnumberforthe
Bluetoothdeviceisafxedonthelabelatthebottomofyourcomputer.The
BluetoothdeviceispreinstalledbyLenovo,andisnotremovablebyyou.Ifthe

devicerequiresreplacementduringwarrantyitmustbeservicedbyaLenovo
authorizedservicer.

V.Digitizerfunction
(forThinkPadX220TabletandX220iTablet)

TheThinkPadX220TabletandX220iT abletcomputersemployadigitizerfunction
whichisabletosensetheDigitizerPenshippedassociatedwithyourcomputer.
Thedigitizeremitsextralowpowerradiofrequencyandcomplieswiththe
standard(RSS-210).TheICcerticationnumber4182A-TP00019Aisindicatedon
thelabelatthebottomsideofyourcomputer.

VI.WiMAXfeatures

TheuseoftheWiMAXfeaturesisnotpermittedinCanada.Donotusethe
features.TodosowouldbeaviolationofIndustryCanadaregulations.

5

VII.Lowpowerlicense-exemptradiocommunicationdevices
(RSS-210)

Operationissubjecttothefollowingtwoconditions:

1.Thisdevicemaynotcauseinterference,and

2.thisdevicemustacceptanyinterference,includinginterferencethatmay
causeundesiredoperationofthedevice.

Thetransmitterdeviceshavebeendesignedtooperatewiththeantennas
integratedinthecomputer,andhavingamaximumgainofwithin3dBi.

Themaximumantennagainpermittedfordevicesinthe5250-5350MHz,
5470-5725MHz,and5725-5825MHzbandscomplieswiththee.i.r.p.limitin
sectionA9.2ofRSS-210.

WhenyouuseawirelessLANadapterinthe802.11a/ntransmissionmode:

•Thedevicesfortheband5150–5250MHzareonlyforindoorusagetoreduce
potentialforharmfulinterferencetoco-channelMobileSatellitesystems.

•Highpowerradarsareallocatedasprimaryusers(meaningtheyhavepriority)
of5250–5350MHzand5650–5850MHzandtheseradarscouldcause
interferenceand/ordamagetoLELAN(Licence-ExemptLocalAreaNetwork)
devices.

VIII.ExposureofhumanstoRFelds(RSS-102)

ThecomputersemploylowgainintegralantennasthatdonotemitRFeldin
excessofHealthCanadalimitsforthegeneralpopulation;consultSafetyCode6,
obtainablefromHealthCanada'sWebsiteathttp://www.hc-sc.gc.ca/

Theradiatedenergyfromtheantennasconnectedtothewirelessadapters
conformstotheIClimitoftheRFexposurerequirementregardingICRSS-102,
Issue2clause4.1.

Numérod'homologationIC

I.Périphériquessanslhomologués

Cettesectionprésentelenumérod'homologationICetlenumérodemodèlede
chaquepériphériquesansl.

i)Modulesanslinstallableparl'utilisateur

•IC:6317A-RTL8188CE(Model:RTL8188CE)

•IC:1000M-62205ANHU(Model:62205ANHU)

•IC:

1000M-633ANHU(Model:633ANHMW)

•IC:1000M-112BNHU(Model:112BNHMW)

Remarques:

6

•LescartesderéseaulocalsanslExpressmini-PCIcommercialiséesaux
Etats-UnisetauCanadaneprennentpasenchargelescanauxétendus(12ch,
13ch)etnefonctionnentdoncpassurdetelscanaux.

•Lacartequevouspouvezinstallerdépenddumodèledevotreordinateur.

ii)ÉmetteurBluetoothintégrépréinstallé

•IC:4324A-BRCM1046(Model:BCM92070MD_LENO)

II.Modulesanslinstallableparl'utilisateur

Leboîtierdevotreordinateurnecomportepasdenumérod'homologationIC
(IndustryCanada)pourlacartemini-PCIExpress;maissousvotreordinateur,vous
trouverezunindicateurpointantversl'emplacementdunumérod'homologation
IC.Pourconnaîtrel'emplacementdunumérod'homologationIC,consultezla
sectioncorrespondantedansUserGuide.Lenumérod'homologationICguresur
lacartehomologuéeinstalléedanslelogementpourcartemini-PCIExpressetest
visibleavantl'installation.Poursavoiroùsetrouvecetemplacement,consultezla
sectioncorrespondantedansUserGuide.

Attention:L'ordinateurcontientunmécanismed'authentication.Vouspouvez
installeroudésinstallertoutdispositifsansl.Sivousinstallezunecartesansl
quin'estpashomologuéedansvotreordinateur,l'ordinateurnedémarrerapas
maisafcheraunmessaged'erreuretgénéreradesbipssonores.

III.ÉmetteurBluetoothintégrépréinstallé

SivotreordinateurutiliseunémetteurBluetooth,lenumérod'homologationICde
cetémetteurBluetoothguresuruneétiquettecolléesousl'ordinateur.L'émetteur
BluetoothestpréinstalléparLenovoetnepeutpasêtreretiréparl'utilisateur.S'il
doitêtreremplacépendantlapériodedegarantie,l'opérationdoitêtreeffectuée
parunprestatairedeservicesagrééparLenovo.

V.Fonctiondenumérisation
(pourThinkPadX220/X220iTabletconvertible)

LesordinateursThinkPadX220/X220iT abletconvertibleutilisentunefonctionde
numérisationcapablededétecterlestylonumériseurdelagraphiquequiest
associéàvotreordinateur.Lenumériseurémetunefréquenceradioextrêmement
basseetilestconformeàlanormeCNR-210.LenumérodecerticationIC:
4182A-TP00019Aguresurl'étiquetteapposéeaubasdevotreordinateur.

VI.FonctionsWiMAX

L'utilisationdefonctionsWiMAXn'estpasautoriséeauCanada.Veuilleznepas
utilisercarceseraituneinfractionauxloisd'IndustrieCanada.

7

VII.Remarquerelativeauxappareilsdecommunicationradio
defaiblepuissancesanslicence(CNR-210)

Lefonctionnementdecetyped'appareilestsoumisauxdeuxconditions
suivantes:

1.Cetappareilnedoitpasperturberlescommunicationsradio,et

2.cetappareildoitsupportertouteperturbation,ycomprislesperturbationsqui
pourraientprovoquersondysfonctionnement.

Lespériphériquesd'émissionsontconçuspourfonctionneravecdesantennes
intégréesàl'ordinateuretayantungainmaximaldemoinsde3dBi.

Legaind'antennemaximalpourlespériphériquesdanslesbandesdefréquence
5250-5350MHz,5470-5725MHz,et5725-5825MHzestconformeàlalimite
p.i.r.eénoncéedanslasectionA9.2delaCNR-210.

Lorsquevousutilisezlacartepourréseaulocalsanslenmodedetransmission

802.11a/n:

•T outappareildestinéàlabande5150-5250MHzdevraêtreexclusivementutilisé
enintérieuranderéduirelesrisquesdeperturbationsélectromagnétiques
gênantessurlessystèmesdesatellitemobiledansunmêmecanal.

•Lesradarsàfortepuissancesontdésignéscommelesutilisateursprincipaux
(c'est-à-direqu'ilssontprioritaires)desbandes5250-5350MHzet5650-5850
MHz.Ilspeuventprovoquerdesperturbationsélectromagnétiquessurles
appareilsdetypeLELAN(réseaudecommunicationlocalsanslicence)ou
lesendommager.

VIII.Expositiondesêtreshumainsauxchampsradioélectriques
(RF)(CNR-102)

L'ordinateurutilisedesantennesintégralesàfaiblegainquin'émettentpasun
champélectromagnétiquesupérieurauxnormesimposéesparleMinistéredela
santécanadienpourlapopulation.ConsultezleSafetyCode6surlesiteWebdu
Ministéredelasantécanadienàl'adressehttp://www.hc-sc.gc.ca/

L'énergieémiseparlesantennesreliéesauxadaptateurssanslrespectelalimite
d'expositionauxradiofréquencestellequedénieparIndustrieCanadadans
laclause4.1dudocumentCNR-102.

Electronicemissionnotices

FederalCommunicationsCommission(FCC)Declarationof
Conformity

•Model:RTL8188CE

•ThinkPadX220TabletandX220iTablet(machinetype:4294,4296,4297,
4298,4299,4300,and4301)

8

Note:ThewirelessLAN/WiMAXadapters(Models:633ANHMW,62205ANHMW,

112BNHMW,and622ANXHMW)andtheBluetoothdevice(Model:
BCM92070MD_LENO)underwentcerticationprocessfortheFCCPart15
SubpartBcomplianceundereachrespectiveFCCIDnumber.

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB
digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesigned
toprovidereasonableprotectionagainstharmfulinterferenceinaresidential
installation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,may
causeharmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthis
equipmentdoescauseharmfulinterferencetoradioortelevisionreception,which
canbedeterminedbyturningtheequipmentoffandon,theuserisencouragedto
trytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhich
thereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedby
unauthorizedchangesormodicationstothisequipment.Unauthorizedchanges
ormodicationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothe
followingtwoconditions:(1)thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethat
maycauseundesiredoperation.

ResponsibleParty:

Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
Telephone:[phone]

IndustryCanadaClassBEmissionComplianceStatement

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

9

Avisdeconformitéàlaréglementationd'IndustrieCanada

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003du
Canada.

Telecommunicationnotices

FederalCommunicationsCommission(FCC)andT elephoneCompany
Requirements(Part68oftheFCCRules)

1.TheTelephoneConsumerProtectionActof1991makesitunlawfulforany
persontouseacomputerorotherelectronicdevicetosendanymessagevia
atelephonefaxmachineunlesssuchmessageclearlycontainsinamargin
atthetoporbottomofeachtransmittedpageorontherstpageofthe
transmission,thedateandtimeitissent,andanidenticationofthebusiness
orotherentity,orotherindividualsendingthemessageandthetelephone
numberofthesendingmachineorsuchbusiness,otherentity,orindividual.
Inordertoprogramthisinformationintoyourcomputer,youshouldbesureto
followtheinstallationinstructionsforyourfaxsoftwarepackage.

2.ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirements
adoptedbytheACTA.Onthisequipmentisalabelthatcontains,among
otherinformation,aproductidentierintheformatUS:AAAEQ##TXXXX.If
requested,thisnumbermustbeprovidedtothetelephonecompany.

3.TheRENisusedtodeterminethenumberofdevicesthatmaybeconnected
toatelephoneline.ExcessiveRENsonatelephonelinemayresultinthe
devicesnotringinginresponsetoanincomingcall.Inmostbutnotallareas,
thesumofRENsshouldnotexceedve(5.0).T obecertainofthenumberof
devicesthatmaybeconnectedtoaline,asdeterminedbythetotalRENs,
contactthelocaltelephonecompany.TheRENforthisproductispartof
theproductidentierthathastheformatUS:AAAEQ##TXXXX.Thedigits
representedby##aretheRENwithoutadecimalpoint(e.g.,03isaRENof

0.3).

4.Ifthebuilt-inmodemcausesharmtothetelephonenetwork,thetelephone
companymaydiscontinueyourservicetemporarily.Ifpossible,theywillnotify
youinadvance.But,ifadvancenoticeisn'tpractical,youwillbenotied
assoonaspossible.Y ouwillbeadvisedofyourrighttoleacomplaint
withtheFCC.

5.Yourtelephonecompanymaymakechangesinitsfacilities,equipment,
operations,orproceduresthatcouldaffecttheproperoperationofyour
equipment.Iftheydo,youwillbegivenadvancenoticesoastogiveyouan
opportunitytomaintainuninterruptedservice.

6.Nocustomerrepairsarepossibletothemodem.Ifyouexperiencetrouble
withthisbuilt-inmodem,contactyourLenovoAuthorizedSeller,orthe
CustomerSupportCenter.Forthemostcurrentphonenumbers,goto
http://www.lenovo.com/think/supportandclickSupportphonelist.The
telephonecompanymayaskyoutodisconnectthisequipmentfromthe
networkuntiltheproblemhasbeencorrected,oruntilyouaresurethe
equipmentisnotmalfunctioning.

7.Themodemmaynotbeusedoncoinserviceprovidedbythetelephone
company.Connectiontopartylinesissubjecttostatetariffs.Contactyour
statepublicutilitycommissionorcorporationcommissionforinformation.

10

8.Whenorderingnetworkinterface(NI)servicefromtheLocalExchangeCarrier,

specifyservicearrangementUSOCRJ11C.

9.Aplugandjackusedtoconnectthisequipmenttothepremiseswiring

andtelephonenetworkmustcomplywiththeapplicableFCCPart68rules
andrequirementsadoptedbytheACTA.Acomplianttelephonecordand
modularplugisprovidedwiththisproduct.Itisdesignedtobeconnectedto
acompatiblemodularjackthatisalsocompliant.Seeinstallationinstructions
fordetails.

10.Ifyourhomehasspeciallywiredalarmequipmentconnectedtothetelephone
line,ensuretheinstallationofthisData/FaxModemdoesnotdisableyour
alarmequipment.Ifyouhavequestionsaboutwhatwilldisablealarm
equipment,consultyourtelephonecompanyoraqualiedinstaller.

IndustryCanadarequirements

Notice:ThisequipmentmeetstheapplicableIndustryCanadaT erminal
EquipmentT echnicalSpecications.Thisisconrmedbytheregistrationnumber.
Theabbreviation,IC,beforetheregistrationnumbersigniesthatregistration
wasperformedbasedonaDeclarationofConformityindicatingthatIndustry
Canadatechnicalspecicationsweremet.ItdoesnotimplythatIndustryCanada
approvedtheequipment.

Beforeinstallingthisequipment,usersshouldensurethatitispermissibleto
beconnectedtothefacilitiesofthelocaltelecommunicationscompany.The
equipmentmustalsobeinstalledusinganacceptablemethodofcommunication.
Insomecases,thecompany'sinsidewiringassociatedwithasinglelineindividual
servicemaybeextendedbymeansofacertiedconnectorassembly(telephone
extensioncord).Thecustomershouldbeawarethatcompliancewiththeabove
conditionsmaynotpreventdegradationofserviceinsomesituations.

RepairstocertiedequipmentshouldbemadebyanauthorizedCanadian
maintenancefacilitydesignatedbythesupplier.Anyrepairsofalterations
madebytheusertothisequipment,orequipmentmalfunctions,maygivethe
telecommunicationscompanycausetorequesttheusertodisconnectthe
equipment.

Usersshouldensurefortheirownprotectionthattheelectricalgroundconnections
ofthepowerutility,telephonelinesandinternalmetallicwaterpipesystem,if
present,areconnectedtogether.Thisprecautionmaybeparticularlyimportant
inruralareas.

Caution:Usersshouldnotattempttomakesuchconnectionsthemselves,but
shouldcontacttheappropriateelectricinspectionauthority,orelectrician,as
appropriate.

TheRingerEquivalenceNumber(REN)fortheterminalequipment
orRD02-D330is0.1.TheRENassignedtoeachterminalequipmentprovides
anindicationofthemaximumnumberofterminalsallowedtobeconnected
toatelephoneinterface.Theterminationonaninterfacemayconsistofany

RD02-D450

11

combinationofdevicessubjectonlytotherequirementthatthesumoftheRinger
EquivalenceNumbersofallthedevicesdoesnotexceedve.

Avis:Leprésentmatérielestconformeauxspécicationstechniquesd'Industrie
Canadaapplicablesaumatérielterminal.Cetteconformitéestconrméeparle
numérod'enregistrement.LesigleIC,placédevantlenumérod'enregistrement,
signiequel'enregistrements'esteffectuéconformémentàunedéclarationde
conformitéetindiquequelesspécicationstechniquesd'IndustrieCanadaontété
respectées.Iln'impliquepasqu'IndustrieCanadaaapprouvélematériel.

Avantd'installercematériel,l'utilisateurdoits'assurerqu'ilestpermisdele
raccorderauxinstallationsdel'entrepriselocaledetélécommunication.Le
matérieldoitégalementêtreinstalléensuivantuneméthodeacceptéede
raccordement.Danscertainscas,leslsintérieursdel'entrepriseutiliséspour
unserviceindividuelàligneuniquepeuventêtreprolongésaumoyend'un
dispositifhomologuéderaccordement(cordonprolongateurtéléphoniqueinterne).
L'abonnénedoitpasoublierqu'ilestpossiblequelaconformitéauxconditions
énoncéesci-dessusn'empechentpasladégradationduservicedanscertaines
situations.Actuellement,lesentreprisesdetélécommunicationnepermettentpas
quel'onraccordeleurmatérielàdesjacksd'abonné,saufdanslescasprécis
prévusparlestarifspaticuliersdecesentreprises.

Lesréparationsdematérielhomologuédoiventêtreeffectuéesparuncentre
d'entretiencanadienautorisédésignéparlefournisseur.Lacompagniede
télécommunicationspeutdemanderàl'utilisateurdedébrancherunappareilàla
suitederéparationsoudemodicationseffectuéesparl'utilisateurouàcause
demauvaisfonctionnement.

Poursapropreprotection,l'utilisateurdoits'assurerquetousleslsdemise
àlaterredelasourced'énergieélectrique,deslignestéléphoniquesetdes
canalisationsd'eaumétalliques,s'ilyena,sontraccordésensemble.Cette
précautionestparticulièrementimportantedanslesrégionsrurales.

Avertissement:L'utilisateurnedoitpastenterdefairecesraccordements
lui-même;ildoitavoirrecoursàunserviced'inspectiondesinstallations
électriques,ouàélectricien,selonlecas.

L'indiced'équivalencedelasonnerie(IES)duprésentmatériel
RD02-D330estede0.1.L'IESassignéàchaquedispositifterminalindique
lenombremaximaldeterminauxquipeuventêtreraccordésàuneinterface
téléphonique.Laterminaisond'uneinterfacepeutconsisterenunecombinaison
quelconquededispositifs,àlaseuleconditionquelasommed'indices
d'équivalencedelasonneriedetouslesdispositifsn'excèdepas5.

RD02-D450ou

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,other
countries,orboth:

12

Lenovo
ThinkPad
UltraConnect

Othercompany,product,andservicenamesmaybetrademarksorservicemarks
ofothers.

13

©CopyrightLenovo2010.

LENOVOproducts,data,computersoftware,andserviceshavebeendeveloped
exclusivelyatprivateexpenseandaresoldtogovernmentalentitiesascommercial
itermsasdenedby48C.F.R.2.101withlimitedandrestrictedrightstouse,
reproductionanddisclosure.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,
orservicesaredeliveredpursuantaGeneralServicesAdministration“GSA”contract,
use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

PrintedinChina

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