mechanical means, without permission in writing from Generic. This includes electronic or
mechanical means, such as photocopying, recording, or information storage and retrieval
systems. The material in this manual is subject to change without notice.
The software is provided strictly on an "as is" basis. All software, including firmware, furnished
to the user is on a licensed basis. Generic grants to the user a non-transferable and nonexclusive license to use each software or firmware program delivered hereunder (licensed
program). Except as noted below, such license may not be assigned, sublicensed, or otherwise
transferred by the user without prior written consent of Generic. No right to copy a licensed
program in whole or in part is granted, except as permitted under copyright law. The user shall
not modify, merge, or incorporate any form or portion of a licensed program with other program
material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Generic. The user agrees to maintain Generic’s
copyright notice on the licensed programs delivered hereunder, and to include the same on any
authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble,
decode, or reverse engineer any licensed program delivered to the user or any portion thereof.
Generic reserves the right to make changes to any software or product to improve reliability,
function, or design.
Generic does not assume any product liability arising out of, or in connection with, the
application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any
Generic, Inc., intellectual property rights. An implied license only exists for equipment, circuits,
and subsystems contained in Generic products.
Generic and the Stylized M Logo and Model and the Model logo are registered in the US Patent
& Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows
and ActiveSync are either registered trademarks or trademarks of Microsoft Corporation. All
other product or service names are the property of their respective owners.
Generic, Inc.
One Generic Plaza
Holtsville, New York 11742-1300
http://www.Model.com
Federal Communications Commission (FCC) & Industry Canada(IC) Statement
15.21
You are cautioned that changes or modifications not expressly approved by the part responsible for
compliance could void the user’s authority to operate the equipment.
15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
-Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions:
1) this device may not cause interference and
2) this device must accept any interference, including interference that may cause undesired
operation of the device.
FCC RF Radiation Exposure Statement:
For body worn operation, this phone has been tested and meets FCC RF exposure guidelines when
used with an accessory that contains no metal and that positions the handset a minimum of 1.5 cm
from the body. Use of other accessories may not ensure compliance with FCC RF exposure
guidelines."
Welcome
Welcome
Thank you for making SP500 your choice for your mobile computing and communication
needs. Your new sleek SP500 is a fully integrated GPS PDA phone. It combines the
power of high-performance PDA applications with the wireless connectivity of an EDGE/
GPRS/WLAN/Bluetooth-enabled mobile phone. The integrated GPS solution makes
traveling a breeze, and with the 3M built-in camera you’re sure to capture the local
scenery. All these features make your SP500 the ideal digital companion for both work
and play.
5
Welcome
6
1 First Things First
ïPackage contents
ïPreparing to use your SP500
Package contents
Your SP500 comes packed in a cardboard box. Carefully unpack the box and remove the
contents. If any of the following items are missing or damaged, contact your dealer
immediately.
ïSP500 Enterprise Digital Assistant
ïStylus
ïStandard life battery
ïAC adapter (with four region-specific clip plugs)
ïUSB sync cable
ïSP500 Quick Start Guide
ïSP500 Regulatory Guide
Preparing to use your SP500
Perform the following easy setup tasks to begin using your device:
1Install the battery pack.
2Charge your device.
3Install ActiveSync 4.2 or higher on your computer.
4Start the SP500.
5Create an ActiveSync partnership between your device and your computer.
1 First Things First
Package contents
Installing the battery pack
Your SP500 uses a high-density removable and rechargeable 1100 mAh lithium ion
battery pack. See “Battery problem” on page 241 for more information on how to
conserve power consumption to make your battery last longer.
WARNING! There is a risk of fire and burns if the battery is handled improperly. DO
NOT disassemble, crush, puncture, short external contacts, or dispose the battery in fire
or water. DO NOT attempt to open or service the battery. Dispose of used batteries
according to local recycling guidelines in your area.
7
1 First Things First
Preparing to use your SP500
To install the battery pack:
Align the tabs on the battery pack with the grooves on the rear side of the device, and
then insert the battery pack in place. The battery pack locks to the chassis with an
audible click.
To uninstall the battery pack:
1 If the device is on, press the Power button to turn off the device.
Wait for five seconds to allow the device to completely power off.
2Slide the battery latch toward the unlock icon to release the battery pack from
the chassis (1).
3Completely detach the battery pack from the device (2).
Charging the SP500
Initial charging takes about four hours. After the initial charging, charge your device
everyday to restore the battery to full capacity. Charge your device using the AC adapter
cable, see instructions below.
While waiting for the initial charging to complete, install Microsoft
higher on your computer to prepare for the initial synchronization procedure. Refer to the
next section for instructions.
To charge your device:
®
ActiveSync® 4.2 or
NOTE: Use the clip plug applicable in your country.
1 Slide the replaceable clip plug into the AC adapter until it locks into place with an
audible click.
8
1 First Things First
Preparing to use your SP500
2Plug the AC adapter cable into the mini USB connector on bottom of the device.
3Connect the AC adapter cable into an electrical outl et.
The charging LED indicator on the right side of the touch screen lights up orange to
signify that AC connection is made.
If the battery level becomes low in the course of normal use, a status icon appears
on the device screen indicating low or depleted battery status (see "Status icons" on
page 18 for more information). In both cases, perform an ActiveSync operation to
back up your data, and then recharge your device as soon as possible.
If the battery level reaches low status, the device enters sleep mode; if the battery
level reaches very low status, the device enters deep sleep mode. In this case, you
have about 72 hours to recharge your device after which you risk losing all data on
your device’s internal memory.
Installing Microsoft ActiveSync
ActiveSync is already installed on your SP500; you only need to install it on your
computer.
System installation requirements
ïSupported operating systems:
ïWindows 2000 Service Pack 4
ïWindows Server
ïWindows Server 2003 Service Pack 1 for Itanium-based Systems
ïWindows Server 2003, Standard x64 Edition
ïWindows XP
ïWindows XP Professional x64 Edition
ïWindows XP Service Pack 1
ïWindows XP Service Pack 2
ïWindows XP Tablet PC Edition
ïMicrosoft Outlook
(recommended) messaging and collaboration clients required for Microsoft Outlook
Office Mobile synchronization
ïMicrosoft Office 2000, Microsoft Office XP or Microsoft Office 2003 for Microsoft
Office Mobile
ïMicrosoft Internet Explorer 6.0 or later for Internet Explorer Mobile favorites
synchronization
ïMicrosoft Systems Management Server 2.0
ïHard disk drive with 7 MB of available hard disk space (actual requirements may
vary based on selected features and user’s current system configuration)
ïUSB port, Bluetooth, or infrared connection
®
2003 Service Pack 1
®
Media Center Edition
®
2000, Microsoft Outlook XP, or Microsoft Outlook® 2003
®
synchronization
9
1 First Things First
Preparing to use your SP500
To install Microsoft ActiveSync on your computer:
1 Close all open programs, including those that run at startup, and disable any
virus-scanning software.
2Download the ActiveSync setup software from the Microsoft ActiveSync Download
page at http://www.microsoft.com
3On the download prompt, click Open.
4Follow all on-screen instructions to complete installation.
To confirm you've successfully installed ActiveSync, open ActiveSync, then click
Help > About Microsoft ActiveSync.
For detailed information about using ActiveSync on your computer, start ActiveSync
on your computer, click Help >Microsoft ActiveSync Help.
Starting the SP500
After you have initially charged your device, the device is ready for use. You can now
start your device where you will calibrate the display, learn basic stylus usage, and set up
the system date and time.
To start your SP500:
NOTE: After pressing the power button, wait four seconds for the device to power on
before pressing the power button again.
1 Turn on your device by pressing the Power/End key .
.
2Follow the on-screen Welcome Screen Wizard instructions.
3After the device setup, create an ActiveSync partnership to synchronize information
between your computer and/or server and your SP500.
Creating an ActiveSync partnership
After installing ActiveSync on your computer and completing the device setup, you can
now set up a partnership between your SP500 (first time connection only) and your
computer and/or a server with the help of the New Partnership setup wizard. This wizard
will help you:
ïSet up a partnership so you can synchronize information between your
device and your computer
ïCustomize your synchronization settings
10
1 First Things First
Preparing to use your SP500
To create an ActiveSync partnership:
1 Connect the USB sync cable into the connector on the bottom of your device, then
plug the USB sync cable into a USB port on your computer.
The Synchronization Setup Wizard automatically starts on your computer screen.
NOTE: If the wizard does not automatically appear, launch ActiveSync on your
computer by clicking on its icon from Start > Programs.
2Follow the on-screen instructions.
To prevent synchronization problems, select the “Synchronize directly with a server
running Microsoft Exchange Server...” option only if you are certain that your
company is running Microsoft Exchange Server with Exchange ActiveSync and you
know the server address and logon credentials. For more information, contact your
corporate network administrator or service provider.
By default, ActiveSync only synchronize information for Contacts, Calendar,
Messaging (Outlook E-Mail), Tasks, and Favorites (for Internet Explorer Mobile). If
you decide to synchronize other files, for example, Word documents, ActiveSync
need to convert these files. Converted files may not contain all information found in
original file.
11
1 First Things First
Preparing to use your SP500
3Click Finish to close the wizard and start the initial synchronization.
During the synchronization process, the ActiveSync window appears on your
computer, while the Data connectivity icon appears on your device’s navigation
bar.
After the initial synchronization, the information types you’ve selected for
synchronization are copied to your device. Disconnect your device from your
computer and you're ready to go!
The next time you connect your device, your computer recognizes it automatically.
You don’t need to set up the partnership again. You can initiate synchronization
from your device anytime via several connection options—via USB sync cable,
infrared, or Bluetooth connections. For more information on these connection
options and other ActiveSync configuration settings, see “Using ActiveSync” on
page 31.
12
2 Wireless Communications
Wireless communication features
2 Wireless Communications
ïWireless communication features
ïManaging wireless connections
ïGetting connected
Wireless communication features
You can use your SP500 to exchange information with other mobile devices and connect
to your computer, a network, or the Internet. You have the following connection options:
ïUse the infrared sensor or the Bluetooth function to exchange files from another
IR- or Bluetooth-enabled device.
ïUse a GPRS or Wi-Fi connection to send and receive e-mail messages by using
Messaging; and view Web or WAP pages by using Internet Explorer Mobile.
Contact your mobile phone service provider to have your WAP or GPRS connection
activated.
Beam function
In a Microsoft Windows Mobile program (except Messaging), and Picture & Videos, you
can exchange files using either infrared or Bluetooth.
TIP: You can also beam files (not folders) from the File Explorer screen. To do, tap
and hold the item you want to send, then tap Beam File from the pop-up menu.
First activate the beam function before exchanging files with another IR- or Bluetoothenabled device.
To activate the Beam function:
1 Tap > Settings .
2On the Connections
3Tap “Receive all incoming beams” check box.
tab, tap Beam .
4Tap ok.
13
2 Wireless Communications
Wireless communication features
Infrared connection
Using infrared, you can enable short-range file exchange between your SP500 and
another IR-enabled device.
Exchanging files using IR connection
Ensure that the IR function on both your SP500 and on other device you want to
exchange files with are enabled.
To send files via IR connection:
1 Switch to the program where you created the item you want to send and locate the
item in the list.
2Align the IR port of your device with that of the IR-enabled device so that they
are unobstructed and within a close range.
3Tap and hold the item, then tap Beam [type of item] on the pop-up menu.
4Tap the device that you want to send the file to.
14
2 Wireless Communications
Wireless communication features
To receive files via IR connection:
1 Align the IR port of your device with that of the IR-enabled device so that they
are unobstructed and within a close range.
2Have the owner of the other IR-enabled device send the file to you.
3On the Receiving Data
callout, tap Yes.
Bluetooth connection
Your device allows you to connect to any Bluetoot h-enabled device in your personal area
network (PAN). Once connected you can perform the following:
ïSend and receive files to another Bluetooth-enabled device.
ïTransfer an outgoing call to a Bluetooth-enabled headset. See “To make a
call from a Bluetooth-enabled headset” on page 44 for more information.
ïPrint files to a Bluetooth-enabled printer.
Additional software is required on your device to enable you to print files to a
Bluetooth-enabled printer. Contact your local dealer for more information.
ïOnce connected to another Bluetooth-enabled device or computer, you can locate
and use any of the services available on the device.
Activating the Bluetooth function
You have two options to activate your SP500’s Bluetooth connect ion—using the Wireless
Manager or the Bluetooth option under the Settings > Connections preferences. Once
activated, connection is indicated as On in the Wireless Manager section of the
Today screen.
To activate Bluetooth via the Wireless Manager:
See “To activate Bluetooth via the Wireless Manager” on page 26 for more information.
To activate Bluetooth using the Settings option:
1 Tap > Settings .
2 On the Connections
tab, tap Bluetooth .
15
2 Wireless Communications
Wireless communication features
3 On the Mode
4Tap ok.
NOTE: Deactivate the Bluetooth feature when you do not plan to use it for an
extended time.
tab, select all the check boxes.
Creating a Bluetooth partnership
You need to create a partnership with another Bluetooth-enabled device to be able to
exchange information with it.
To create a Bluetooth partnership:
1 Ensure that your SP500 and the other Bluetooth-enabled device(s) are turned on,
visible, and within close range of each other.
2 Perform either of the following.
ïOn the Wireless Manager
ïTap > Settings > Connections tab > Bluetooth .
3 On the Devices
tab, tap Add new device.
screen, tap Menu > Bluetooth Settings.
16
2 Wireless Communications
Wireless communication features
Your device searches for Bluetooth-enabled devices on your personal area network
(PAN) and displays them in the device list.
4 Tap the name of the device in the list, then tap Next.
If you want to use a passcode, type an alphanumeric passkey, then tap Next; enter
the same passkey on the other device.
The passkey is recommended for enhanced security. Your passkey must be
between 1 to 16 alphanumeric characters.
If you do not want to use a passkey, tap Next.
5 On the Partnership Settings
screen, perform the following:
(a) Type in a meaningful device name on the Display Name box to identify the
device later.
(b) Select the type of services you want to enable for this Bluetooth partnership.
6Tap Finish.
17
2 Wireless Communications
Wireless communication features
7 On the Bluetooth
8 Select the device you want to add, then tap Next.
9 Select a numbered COM port from the list.
10 Select “Secure Connection” option to designate the COM port for Bluetooth
partnership.
11 Tap Finish, then tap ok.
screen, tap the COM Ports tab, then tap New Outgoing Port.
Exchanging files using Bluetooth
IMPORTANT: Ensure that the two devices have Bluetooth turned on, discoverable,
and within close range.
To send files via Bluetooth:
1 Switch to the program where you created the item you want to send and locate the
item in the list.
2 Tap and hold the item, then tap Beam [type of item] on the pop-up menu.
3 Tap the device that you want to send the file to.
18
2 Wireless Communications
Wireless communication features
To receive files via Bluetooth:
1 Have the owner of the other Bluetooth-enable device send the file to you.
2 On the Bluetooth
callout, tap Yes.
GPRS connection
General Packet Radio Service (GPRS) is a packet-switched technology that allows
transmission of data between mobile phones and the Internet over a GSM network. It
supports an “always on” capability which uses the GSM network only during data
transmission. This means users only pay for the amount of downloaded information
rather than the duration of the network connection.
The communication software for creating a GPRS connection is already installed on your
device. Your service provider will provide software needed to install other services, such
as paging and fax services.
Once you’ve established a GPRS connection, you can:
ïUse Messaging to send and receive e-mail messages.
ïUse Internet Explorer Mobile to access Web or WAP pages
ïUse Windows Media Player 10 Mobile for Pocket PC to listen to streaming media
ïUse Live Messenger to conduct IM sessions with your friends and colleagues.
Configuring your GPRS connection
To manually configure GPRS connection:
See “To connect to the Internet” on page 28 for more information.
For more information on configuring your device’s GPRS setting, contact your mobile
phone service provider.
Connecting to the GPRS network
NOTE: When downloading large files through GPRS data connection, incoming phone
calls are not received. Phone calls are directed to voicemail.
A GPRS connection is required to connect to a GPRS network. To create a GPRS
connection, the GPRS features on your GSM account must be enabled and activated on
your SIM card. You may be required to configure your GPRS connection and
authenticate GPRS to connect to the GPRS network. Obtain the user name and
password from your mobile phone service provider.
To connect to GPRS network:
1 On the navigation bar, tap the Data connectivity icon .
19
2 Wireless Communications
Wireless communication features
2Tap Connect GPRS.
The Connecting call drop-down box displays. The GPRS data connection active
icon appears on the navigation bar and changes to and to once a GPRS
connection is established.
To end a GPRS connection:
Perform one of the following:
ïOn the navigation
on the Connectivity
ïOn the Today
Cellular Data.
bar, tap the Data connectivity icon , then tap Cancel
drop-down box.
screen, tap Wireless Manager> Menu > Disconnect
Wi-Fi connection
Your SP500 supports an optional Wi-Fi hardware (IEEE 802.11b/g) you can use to scan
for existing wireless local area network (WLAN) access points or hot spots. WLAN
access points or hot spots can be found in homes and office or public areas such as
inside airports, restaurants, coffee shops, hotels, or other public areas. Just like in a
GPRS connection, a Wi-Fi access allows you to connect to a computer, access the
Internet, and send/ receive e-mail and files.
NOTE: Wi-Fi access in some areas may require a separate purchase of a service
contract with a wireless service provider. Check with a Wi-Fi service provider in your
area for more information.
Activating a Wi-Fi connection
You have several options to activate your SP500’s Wi-Fi connection—from the Today
screen using the Wireless Manager or the Wi-Fi option under the Settings > Connections
preferences. Once activated, Wi-Fi connection is indicated as On in the Wireless
Manager section of the Today screen.
To activate Wi-Fi connection via the Wireless Manager:
See “To activate Wi-Fi connection via the Wireless Manager” on page 27 for more
information.
20
2 Wireless Communications
Wireless communication features
Setting up a wireless network connection
After activating Wi-Fi connection, you can proceed to the wireless network setup. A
wireless network can be automatically detected or be manually added by entering the
related network settings. Before performing the procedure in this section, determine if
authentication information is needed.
Check the following before setting up a wireless network connection for your device.
ïMake sure that the Internet Protocol (TCP/IP) is installed on your computer.
ïMake sure the network system and remote access server in your workplace
supports TCP/IP protocol
ïMake sure you have remote access account. Ask your network administrator for
assistance on setting up a wireless connection.
To set up a wireless network connection:
1 Enable the device’s wireless networking function. See “T o activate Wi-Fi connection
via the Wireless Manager” on page 27 for more information.
2Tap > Settings .
3 On the Connections
TIP: Alternatively, from the Today screen, you can tap Wireless Manager > Menu >
Wi-Fi Settings.
tab, tap Wi-Fi .
4 On the Wireless
ïIf your preferred network is not listed, tap Add New. See “To add a wireless
ïTap an available wireless network. Previously configured networks are
5 In the Networks to access
connect to. Options include:
ïAll available
ïOnly access points
ïOnly computer-to-computer
6Tap ok.
tab, perform one of the following:
network “ on page 23 for more information.
already listed. To change network settings, tap a network and follow the
on-screen instructions.
drop-down list, select the type of network you wish to
21
2 Wireless Communications
Wireless communication features
To configure a network adapter:
1 On the Wi-Fi screen, tap the Network Adapters tab.
2 Make your desired changes to the available adapters on the list.
3Tap ok.
To connect to a wireless network:
1 Tap > Settings .
2 On the Connections
3 On the Wireless
4 On the command bar, tap Connect.
If a wireless network is detected, a similar screen appears, tap Connect on the
command bar.
tab, tap Wi-Fi .
tab, tap an available wireless network.
22
2 Wireless Communications
Wireless communication features
To add a wireless network:
If your preferred wireless network is not automatically detected, you can add the network
provided you know the wireless network settings. Contact your network administrator for
wireless network settings applicable to your network.