Page 1
Page 2
Start
Do you have 12VDC
to wires on back of
Verify that the 12VDC
wires are connected
as shown in the
Installation section of
the manual.
Connect the switch
directly to a good,
fully charged 12VDC
battery.
Replace the
electronics.
Does the light on
the wall plate
No Yes
switch?
No Yes
Is the fuse on the
underside of the
electronics good?
No Yes
Replace the 7.5
amp Fuse.
After reconnecting the
Azimuth motor, check
the elevation motor?
No Yes
come on?
This troubleshooting guide assumes the user’s familiarity with the MV3500T satellite TV antenna and any receiver set-up requirements. For any questions please refer to Pages 3-4 in the
Pages 5-8 in the MV3500T Installation Manual. Including: Checking for LNBF Voltage, Proper Dip Switch Set-
tings, Checking for an Unobstructed Sky and Verifying that the unit is Level.
Does the unit
lock on the
signal?
No Yes
Check for one and
remove obstruction to
allow arm to engage.
Does the unit have
12-18VDC on the
coax connected to
the LNBF?
No Yes
Does the Elevation
motor move easily by
hand when the unit is
powered off?
No Yes
Is the arm being
fully engaged?
No Yes
Reconnect the
limit switch.
Does the unit change
elevation on its own?
Yes No
Light has burned
out. Replace the
switch if desired.
Do you have power
getting to the
electronics under
the dome?
Yes No
Disconnect the
Azimuth motor from
the electronics. Does
this allow it to move?
No Yes
Replace the
elevation motor.
Does the unit
move when you
turn it on?
No Yes
Check for a problem
with the power wires
between the switch
and the Dome.
Replace the
Azimuth motor.
Check the Coax of
every connection until
you find where you are
losing this voltage.
Replace the
Elevation motor.
MV3500T Operation manual and
Does the dish hit the
rotation limit switch
and change direction?
No Yes
Is the limit switch
connected to the
Electronics?
No Yes
Are limit wires
Replace
Limit Switch.
Replace
Electronics.
Is the power con-
nected directly to a
Good, Fully Charged
12VDC battery?
Yes No
Connect the
power directly to
a Good, Fully
Charged 12VDC
battery.
Replace the
Electronics.
once and pause slightly
with the LNBF over the
damaged?
No Yes
Does the dish rotate
Electronics?
No Yes
Replace limit
switch harness.
Installing in the open 3
feet from any obstruction?
Move the GPS
antenna to an
open area on
the road.
TROUBLESHOOTING GUIDE FOR
Reconnect the GPS
antenna.
Is the GPS cable
damaged or pinched
anywhere along its
No Yes
Is the GPS antenna
No Yes
If the unit still will not
move, leave it on for 10
minutes. If it does not
move again, replace
MODELS MV3500T/3535T
Is the GPS antenna
connected to the
electronics?
No Yes
Disconnect the
antenna. Is the center
wire of the GPS cable
No Yes
length?
Reconnect the
GPS antenna.
Replace the GPS
antenna.
the GPS Receiver.
bent?
Does the dish start
moving again?
No Yes
Does the Elevation
motor continue to run
after the unit stops
moving?
No Yes
elevation limit switch.
Straighten the
wire and
reconnect the
cable.
Reconnect the
Check the
elevation limit
switch, is it
connected?
No Yes
Check for a damaged
section on the limit
Is the limit switch
wire damaged?
Yes No
Replace the limit
switch wire.
Tighten the nut on the
lower end of the drive
switch wire.
screw.
With the power off,
will the Elevation
Drive Screw rotate in
its mounting?
Yes No
Replace the
Electronics.
Page 3
Does the unit
lock on the
signal?
No Yes
Does the unit only lock
onto a signal while the
coach is moving?
No Yes
Is the Gyro board
connected?
Yes No
Replace the
Gyro board.
Reconnect.
Does the dish start
moving again?
No Yes
Does the unit seem to
repeat the process after
it has started a search?
Yes No
Connect the power
directly to a Good Fully
Charged 12VDC battery.
Follow the coax back
to the receiver from
the LNBF. Check
each connection until
you find the voltage.
If you are losing the
voltage in the
Electronics, replace
the Electronics.
Move the vehicle to a
location that provides
a clear view of
the Southern sky?
Do you have 12-18VDC
on the coax connected
to the LNBF?
No Yes
Does the receiver
display a signal
during search?
No Yes
Do you have an
unobstructed view of
the Southern sky?
No Yes
Replace the
Electronics.
Printed in U.S.A. © Winegard Company 2006 • Winegard Company
3000 Kirkwood Street • Burlington, IA 52601-2000 ?????
Do you lose the signal
Does the unit toggle to the
secondary satellite as
Yes No
Call Winegard
Technical
Service
1(800)788-4417.
Refer to pages 3-4 in the
Replace the LNBF.
Do you see a signal
on the signal meter
during the search?
No Yes
receiver set up.
when you start
moving?
No Yes
needed?
MV3500T Operation
Manual for proper
receiver set up.
Is the receiver set up
correctly according to
the Movn’ View
manual?
No Yes
Correct the
Refer to pages 3-
4 in your manual
to set these
switches.
Is the receiver set up as
shown in the Operation
Manual for the MV3500T?
No Yes
Are you using an HD,
Dual or recordable
No Yes
Refer to the receiver
manual to reset the
reveiver.
If the problem persists,
call Winegard
Technical Service
1(800)788-4417.
Replace the
Electronics.
Are the switches set
correctly for your
receiver?
No Yes
Using a small
screw driver,
push each swich
fully into place.
receiver?
Connect the
elevation motor.
Are the switches
pushed fully into
No Yes
The unit must travel in
a straight line for 10
seconds or more than
10 MPH to keep a
signal when you first
start moving.
Please try a D10
receiver for DirecTV or a
311 receiver for DISH
Network.
Does the dish change
elevation during the
search?
No Yes
Is the elevation
motor connected?
No Yes
Can you move the
elevation motor
while the power
No Yes
Replace the
elevation motor.
Are you able to turn the
elevation drive screw by hand?
No Yes
Does the elevation motor
change direction after it hits
the elevation limit switch?
No Yes
place?
Turn off the unit and
reset your receiver.
Refer to the receiver’s
manual for this process.
Does the unit reaquire the
signal shortly after losing it?
Yes No
Do the switch settings
Set the
switches for the
mounting
option used.
Reconnect the
USB cable.
Level the unit. The
base must be within
3 degrees of level
to function properly.
is off?
Replace the
Electronics.
Is the arm on the
elevation limit switch
being fully engaged?
Yes No
Replace the
Elevation Limit
Switch.
match the mounting
option used?
No Yes
settings fully in the up
Using a small screw
driver, push each
switch fully into place.
Is the mini USB
connecting the Gyro
Board to the Main
electronics plugged in?
No Yes
Is the base of the
satellite dish level?
No Yes
Move to an open
area. The unit must
have a clear view of
the southern sky to
see the signal.
Replace the
Elevation Motor
Assembly.
Are the switch
or down position as
needed?
No Yes
antenna with this unit?
Do you have a
Gyro board inside
the Electronics
box?
Yes No
This is not a
tracking unit, it will
not work while the
coach is in motion.
Replace the
GPS antenna.
Does the unit have
a clear view of the
southern sky?
No Yes
Is the receiver set
up as shown in the
Does the unit seem to
stop on something with
out showing a signal?
Yes No
Connected it directly
to a good fully charged
12VDC battery.
Do you have a GPS
No Yes
satellite dish
manual?
Yes No
Is the unit connected
directly to a 12VDC
battery?
No Yes
Replace the
electronics.
Reconnect the
GPS antenna.
Is the GPS
installing in the
open, 3 feet from
any obstruction?
No Yes
Move the GPS
antenna to an
open area on
the roof.
Replace the
Gyro Board.
Set the receiver as
shown in the manual.
Refer to pages 3-4 in
the Operation Manual.
Does it work using
another receiver?
No Yes
Is the GPS antenna
connected to the
electronics?
No Yes
Is the GPS cable
damaged or
pinched anywhere
along its length?
No Yes
Is the mini USB
for the Gyro
Board connected?
Yes No
Replace the
receiver.
Disconnect the
antenna. Is the
center wire of the
GPS cable bent?
No Yes
Replace the
GPS antenna.
Reconnect the
Gyro Board.
Straighten the
wire and
reconnect the
cable.
MV3500T
Loading...