Winegard GW-1000 User Manual

WINEGARD

®

Gateway

4G LTE WIFI ROUTER

™

360+ ANTENNA REQUIRED FOR USE

AIR

Model: GW-1000

For help, email [e-mail]
or call 1-800-320-9992
Manuel disponible en français au
www.winegard.com/gateway

Register your product at www.winegard.com/myantenna

™

Place label here

2452438

Rev2 9-19

Welcome

Congratulations on your Winegard® Gateway™ purchase! Thank you for trusting
Winegard to bring connectivity solutions to you while on the go. This product,
combined with the Winegard Air

™

360+, will provide you more freedom when
choosing where to adventure, all while bringing the comforts of TV and secure
internet to you and your devices.

Contents

1

Welcome .................................. 1

Contents .................................. 1

Product Information .................. 1

Installation ............................... 4

Operation (Web) ...................... 10

Swapping SIM Card ................ 17

Operation (App) ...................... 20

Troubleshooting ...................... 22

FCC Statement ....................... 25

Warranty Statement................. 26

Local Network Settings ............ 13

Product Information

The Winegard Gateway has been designed for use only with the Winegard Air
360+ system and will not operate as a standalone accessory. It is compatible
for RVs with a roof-radius of 230 inches to flat and a 7 inch max. roof thickness.

RV Manufacturer Install

Many RV manufacturers have chosen to factory install the Air 360+ and prewire
both +12VDC and the WiFi/4G antenna cables to a cap in the RV’s ceiling. A
photo of the cap is located on page 2 of this manual. If this is the case, locate
and remove the cap to access the wiring. If you are able to locate the +12VDC
wiring and three color coded antenna cables, you have found the location to
install the Gateway and can continue to the Installation section (page 2).

Aftermarket Install

If your vehicle does not have an Air 360+ antenna installed, please contact
your local RV dealer for information on having one installed. It is recommended
to install the Air 360+ before attempting to install the Gateway system.
Winegard recommends installing the Gateway directly under the Air 360
Once the Air 360+ has been installed, there are two requirements to finding a
location on the RV ceiling for installation: +12VDC must be present, and the
three WiFi/4G antenna cables from the Air 360+ must be able to reach the
connection points on the Gateway router. Please refer to Air 360+ manual for
correct installation instructions.

+.

Installation

There are two mounting options for the Winegard Gateway system:
A. Ceiling Mount (recommended) or B. Inside Air 360+ Dome.

2

A. Ceiling Mount Install (Recommended)

If the Air 360+ system was installed at the RV
manufacturer, you may notice a white circular Winegard
cable access cap on the ceiling of your RV. If the Air 360

was not previously installed
instructions before attempting to mount the Gateway system.

NOTE: When mounting the Gateway inside the RV, it MUST be mounted
directly under the Air 360+ to ensure the WiFi and 4G LTE antenna cables
reach the Gateway.

Step 1 - Remove the two screws that secure the access cap to the ceiling
and gently pull the +12VDC power cables and three smaller antenna cables
down through the hole. If any of these cables are missing please contact
Winegard Company.

Step 2 – Pull the cables
through the guide hole of
the mounting bracket and
align this hole with the hole
in the ceiling of the RV.
Make sure that the bracket
is in a parallel position
with the walls of the RV.
Once in position, secure
the mounting plate to the
ceiling of the RV with four
screws included in the
mounting hardware.

, refer to the Air 360+ Installation

see page 5 for diagram

+

Guide hole

Line up

with hole

in ceiling

Front of RV

Installation (cont.)

Step 3 – Next, with the provided two wire nuts, splice the included 9.5" power
cable and the power cable that the RV Manufacturer installed. Connect the
black wire and the ground wire from the RV, and the red wire to the power
wire from the RV. Ensure that the cables are secure to the wire nuts before
continuing. Continue to Step 13 if the power cable was already installed.
Discard the included wall plate and power switch, if not needed.

NOTE: If the power wire was not installed, you will need to install your own
power wire. It is recommended to use 18 gauge wire no longer than 50 feet
with a dedicated 12VDC circuit and a 3A fuse. See the Air 360+ installation
manual for more information.

Step 4 – Choose a location to install the supplied Wall Plate with Power On/
Off switch. When selecting a location, remember that a +12VDC power cable
will need to be run from the Gateway to the switch.

Step 5 – For a wall or panel mount, drill or use
a hole saw to create a 1¼" hole. Pull the power
cable from the Gateway and the RV’s power wires
through the wall or panel.

Step 6 – Be sure the switch is in the OFF position
before continuing. Slide the power switch into the
wall plate.

Step 7 – Connect the +12V power wire from the
vehicle to a small red terminal insulator. Crimp
the connector.

Step 8 – Connect this small red terminal insulator
to the isolated spade of the power switch.

Step 9 – Connect the red wire from the Gateway
to the other small red terminal insulator. Crimp
the connector.

Step 10 – Connect this small red terminal insulator
to the middle spade on the switch.

On/Off rocker
wwitch (shown
in Off Position)

+12 V

from

vehicle

Barrel crimp splice

Power switch into
wall plate

ON

+12 V
from Air

+

360

3

Installation (cont.)

Step 11 – Slide the ground wire from the vehicle into one end of the barrel
crimp splice, and slide the black ground wire from the Gateway into the
opposite end of the splice. Crimp the splice.

Step 12 – Mount the wall plate to the
wall or panel with the two supplied wall
plate screws.

Step 13 – Next, connect the WiFi cable
with the red tubing to the mating
connector that is designated in the
#2 slot.

Step 14 – Connect the 4G LTE cables
with their respective mating connectors
(Yellow - #4 slot and Green - #5 slot).

Step 15 – Before connecting the power
cable to the Gateway confirm that all
other connections are properly made.
If so, connect the power cable. Turn the wall plate power switch to the ON
position and verify that the LED on the backside of the Gateway illuminates.

Step 16 – Lastly, feed all
excess cabling back into the
hole of the ceiling and push
the backside of the Gateway
up onto the mating hooks.
There will be two on the side
opposite the cabling hole
and one on the same side
as the cabling hole. Once
the Gateway is secure to the
hooks, slide the Gateway
towards the lever until it locks
into place. A clicking sound
indicates the Gateway is
locked in position.

Red

Red

Power

Power

Ethernet

LED
Reset Button

Yellow

Yellow

Green

Green

#

2

SIM Card Slot

#4
#

5

2

1

1

2

4

Installation (cont.)

OPTION 3 - GATEWAY ON CEILING

*MUST BE BELOW OUTDOOR UNIT

7" MAX ROOF THICKNESS

OPTION 3 - GATEWAY ON CEILING

COMPATIBLE WITH ROOF RADIUS OF 230 INCHES TO FLAT

1" HOLE IN ROOF

OTA CABLE

WIFI/4G CABLES

1" HOLE IN CEILING*

GATEWAY

ETHERNET CABLE (UP TO 2 - OPTIONAL)

PREWIRE HOLE COVER

*MUST BE BELOW OUTDOOR UNIT

RED WIRE - TO SWITCH

BLACK WIRE - TO GROUND

TO ANT IN

+12V DC

3A FUSE RECOMMENDED

WIFI POWER CABLE

A. Ceiling Mount Install Diagram

Compatible with roof radius

COMPATIBLE WITH ROOF RADIUS OF 230 INCHES TO FLAT

of 230 inches to flat

1" hole in roof

1" HOLE IN ROOF

OTA CABLE

OTA cable

WiFi power cable

WIFI POWER CABLE

+12V DC

+12V DC

3A FUSE RECOMMENDED

3A fuse

recommended

TO ANT IN

To Ant in

To remove the Gateway from the mount, pull the lever down (1) and slide the

RED WIRE - TO SWITCH

Red wire to switch

BLACK WIRE - TO GROUND

Black wire to ground

TV out 2

TV OUT 2

TV OUT 1

TV out 1

PARK ANT IN

Park Ant in

ETHERNET CABLE (UP TO 2 - OPTIONAL)

Ethernet cable (up to 2 - optional)

PREWIRE HOLE COVER

Prewire hole cover

*Must be below outdoor unit

+12V DC

+12V DC

Ground

GROUND

Gateway housing away from the lever (2). Next, gently pull the Gateway down (3).

2

2

1

1

7" max roof thickness

GATEWAY

Gateway

WIFI/4G CABLES

7" MAX ROOF THICKNESS

1" HOLE IN CEILING*

1" hole in ceiling*

5

3

3

Installation (cont.)

6

B. Air 360+ In Dome Install

If the compatible Air 360+ system was installed at the RV manufacturer and
there isn’t a white circular Winegard cable access cap on the RV’s ceiling,
the Gateway was meant to be installed inside the dome of the Air 360+. If
the Air 360+ was not previously installed, refer to the Air 360+ Installation
instructions on mounting the antenna before attempting to mount the
Gateway system.

WARNING: There is a coax cable connected to the over-the-air antenna under
the dome. Gently remove the dome and lay on its side next to the base to avoid
damaging the antenna, coax, or other antennas within the dome.

Step 1 – Remove the four screws on the outside of the Air 360+ dome and
gently remove the dome.

Step 2 – With the provided two wire nuts, splice the included 9.5" power cable
and the power cable that the RV Manufacturer installed. Connect the black
wire and ground wire from the RV and red wire to the power wire from the RV.
Ensure that the cables are secure to the wire nuts before continuing. Continue
to Step 12 if the power cable was already installed. Discard the included wall
plate and power switch, if not needed.

NOTE: If the power wire was not installed, you will need to install your own
power wire. It is recommended to use 18 gauge wire no longer than 50 feet
with a dedicated 12VDC circuit and a 3A inline fuse. See the Air 360+
installation manual for more information.

Step 3 – Choose a location to install the supplied Wall Plate with Power On/Off
switch. When selecting a location, remember that a +12VDC power cable will
need to be run from the Gateway to the switch.

see page 8 for diagram

Installation (cont.)

7

Step 4 – For a wall or panel mount, drill or use a
hole saw to create a 1¼" hole. Pull the power cable
from the the Gateway and the RV’s power wires
through the wall or panel.

Step 5 – Be sure the switch is in the OFF position
before continuing. Slide the power switch into the
wall plate.

Step 6 – Connect the +12V power wire from the
vehicle to a small red terminal insulator. Crimp the
connector.

Step 7 – Connect this small red terminal insulator
to the isolated spade of the power switch. (See diagram)

Step 8 – Connect the red wire from the Gateway
to the other small red terminal insulator. Crimp
the connector.

Step 9 – Connect this small red terminal insulator
to the middle spade on the switch.

Step 10 – Slide the ground wire from the vehicle
into one end of the barrel crimp splice, and slide
the black ground wire from the Gateway

Red

into the opposite end of the splice.
Crimp the splice.

Step 11 – Mount the wall plate to the

Red

Power

Power

wall or panel with the two supplied wall
plate screws.

Ethernet

Step 12 – Next, connect the WiFi
cable with the red tubing to the
mating connector that is designated
in the #2 slot.

Step 13 – Connect the 4G LTE cables

LED
Reset Button

Yellow

Yellow

Green

Green

with their respective mating connectors
(Yellow - #4 slot and Green - #5 slot).

On/Off rocker
switch (shown
in Off Position)

+12 V

from

vehicle

Barrel crimp splice

Power switch into
wall plate

#

2

#4
#

5

ON

+12 V
from Air
360

SIM Card Slot

+

Installation (cont.)

OPTION 4 - GATEWAY IN DOME

Step 14 – Before connecting the power cable to the Gateway confirm that all
connections are properly made. If so, connect the power cable. Turn the wall
plate power switch to the ON position and verify that the LED on the backside
of the Gateway illuminates.

Step 15 – There will be two mating
hooks on the side opposite the
cabling hole and one on the same
side as the cabling hole. Once the
Gateway is secured to the hooks
(1), slide the Gateway towards the
lever until it locks into place (2).
A clicking sound indicates the
Gateway is locked in position.

Step 16 – Carefully reinstall the dome with the four screws previously removed.

2

2

1

1

8

B. Air 360+ In Dome Install Diagram

Compatible with roof radius
of 230 inches to flat

COMPATIBLE WITH ROOF RADIUS OF 230 INCHES TO FLAT

1" HOLE IN ROOF

1" hole in roof

OTA CABLE

OTA cable

WIFI POWER CABLE

WiFi power cable

+12V DC

+12V DC

3A FUSE RECOMMENDED

3A fuse recommended

TO ANT IN

To Ant in

TV OUT 2

TV out 2

TV OUT 1

TV out 1

ANT IN

Ant in

RED WIRE - TO SWITCH

Red wire to switch

BLACK WIRE - TO GROUND

Black wire to ground

+12V DC

+12V DC

Ground

GROUND

GATEWAY

Gateway

7" MAX ROOF THICKNESS

7" max roof thickness

ETHERNET CABLE (OPTIONAL)

Ethernet cable (optional)

Installation (cont.)

9

To remove the Gateway from
the mount pull the lever up (1)
and slide the Gateway housing
away from the lever (2).
Next, gently pull the Gateway
upward (3).

Lever

2

2

1

1

3

Operation (web)

10

NOTE: To access the Winegard® ConnecT™ software Winegard recommends
web browsers Microsoft Edge, Firefox

®

, Safari, and Google Chrome™ Browser.

WARNING: FOR FIRST TIME USERS - On the initial setup, your Gateway
system may have to reconfigure the modem. If this occurs, expect an additional
1-2 minutes of delay before the Gateway can be used.

DO NOT CLICK THE BACK BUTTON on your web browser when navigating
through this software.

Step 1 - Turn the power switch to the
ON position. Turn on the WiFi enabled
device(s) that you want to connect and
scan for wireless networks. It may take
a few minutes for the Winegard network
to appear.

Step 2 - The label located on the front
of this manual lists the unique default
SSID and password. Select this WiFi
signal from the list of wireless networks
and connect. Once the correct SSID has
been selected, enter the password. It
is recommended to set your device(s)
to automatically connect with the
Winegard Gateway.

Step 3 - Once connected, open an
Internet browser and type 10.11.12.1
into the address bar and press Enter.
This will take you to the Admin Login
Screen. Login using the following
credentials:

Username: admin

Password: admin

Operation (web, cont.)

The Winegard Gateway with Air 360+
can access the internet two different
ways: from a local WiFi network or a
4G LTE network.

Step 4 - To connect to a WiFi network,

select WiFi from the Internet Access
options and then click on SCAN FOR
WiFi. This will bring up a list of all
WiFi signals in range (this could take
up to 30 seconds). The list of available
networks will be displayed by signal
strength. Select the desired network
(SSID) and click CONTINUE.

Step 5 - Enter the network password, if
prompted. Once the Winegard Gateway
connects to the internet the INTERNET
STATUS field will show Connected (this
could take as long as two minutes). You
are now ready to use the WiFi.

11

NOTE: Some networks will display a “splash page” when connecting instead
of using a network password. When connecting to a network requiring a splash
screen for multiple days, it may be necessary to clear your browser cache.

Operation (web, cont.)

Step 6 - To connect to a 4G LTE network, select 4G/LTE from the internet
access menu. Then click SELECT. If you have available data to use, the
INTERNET STATUS should display Connected to 4G/LTE “Winegard ConnecT
Data Plan”. You are now ready to use the 4G LTE connection. If you do not
have any available data the field will display Denied Access. You will have to
add data in order to use the 4G connection.

WARNING: CONNECTING TO THE INTERNET THROUGH 4G LTE WILL

CONSUME DATA FROM YOUR WINEGARD FreedomGO DATA PLAN.

Step 7 - To add data you must be
connected to an internet source. If
needed, connect to a WiFi source.
From the Status screen, select the
DATA PLAN icon. Once on the data
plan screen, you can see how much
data you have remaining or click the
link in the subscription field to view
your current plan or purchase more data.

NOTE: Once you have a Winegard
account for your Gateway system you
may purchase data by signing into
your account at www.winegard.com.
This can be done away from your RV.

12

NOTE: Any changes made to your network settings may result in a temporary
loss of all network connections. This includes switching from WiFi to 4G and
from 4G to WiFi. During this temporary loss your device may switch to a local
remembered WiFi network. This will not allow you to return to the ConnecT
setup screens. If this happens, manually reconnect to the Gateway’s SSID
again from your device.

Local Network Settings

Most functions within the Winegard software are controlled from the Local
Network Settings screen. From the Status Screen, select LOCAL NETWORK
SETTINGS from the drop down menu. From here it is possible to do any of
the following:

Change (SSID) Network Name

It is recommended that you
change the network name
of your Winegard Gateway.
This will improve the
security of your network and
make it easier to find with
your WiFi enabled devices.

Change Network Password

To secure your network,
it is suggested that you
change the network
password to something
you can remember. The
new password must be at
least eight characters long.
You will need to log in
using the new user name
and password.

Security Type

The Winegard ConnecT Security Type has been defaulted to WPA2-PSK (AES).
Other options are available on this screen.

Guest Network

The ConnecT software provides a simple way to set up an extra network that
doesn’t have access to the Status Screen. This allows you to provide guests
with an easy login process to use when accessing your network while you still
maintain a secure system.

13

Local Network Settings (cont.)

To set up a Guest Network click on the
ENABLE selection, give the Guest Network
SSID an easily recognizable name, and
enter a password that can be remembered
by your guest. If you use a simple
password, it is recommended that the
guest network be disabled when not in use.

NOTE: Any changes made to your
network settings will result in a loss of
all network connections. You will need
to reconnect all devices to the Winegard
Gateway with the changed network
name and/or password.

Advanced Settings

Change Administration Password

It is not necessary to change the
administration password, however,
to change the password click on
CHANGE PASSWORD to bring up
the new password screen. Enter
the new password into the area for
both PASSWORD and RE-ENTER
PASSWORD. The password in each
of these boxes must match.

Change Network Address

WARNING: Do not change the network

address unless instructed by Winegard
Tech Support. Doing so may cause your
system to not function properly.

Restart System

Press the restart button only if needing to reboot the Winegard Gateway system.

14

Saved WiFi Networks

In the Saved WiFi Networks screen you can manage your preferences to what
WiFi networks your system will connect to. The system can remember if you
frequently visit and use a location’s WiFi, therefore not requiring you to enter
the password to connect.

Data Plan

On the Data Plan screen, you can see how much data you have remaining or
click the link in the subscription field to view your current plan or purchase
more data. You must have an internet connection to access this Winegard Sign
In screen.

Change Provider

See Swapping the SIM Card in the next section of this manual. You must have
a WiFi connection to change the 4G LTE provider.

Network Activity

On the Network Activity screen, you can see what devices are currently connected
to your Gateway system as well as what network you are connected to.

GPS Location

On the GPS Location screen, you can see
the location of your unit along with what
GPS satellites can be seen. Here you can
click on Turn On Tracking which will allow
you to Find My Device when using the
Winegard Connected app. When on the
app you must sign in and have your device
registered in order to access Find My Device.

TURN ON TRACKING

Find My Device

15

Update Software

When first setting up the Winegard Gateway it is recommended to check for
software updates the first time the system is connected to an Internet signal.
It is also recommended to check for updates every couple months for fixes and
added features. In the Update Software screen you can check for the latest
software version, check for a modem update, or restore the system to the
original factory configuration.

NOTE: To retain all passwords and name changes during updates, click
Keep Settings.

Support

Under the Support section, you will find useful information on how to contact
the Winegard support team. If you are experiencing issues you may be asked
to save a log file. To do this you will click on the SAVE LOG button and a
download from the Winegard Gateway software to your device will begin. A
file will be generated and downloaded that you will be able to email technical
services for review.

Before contacting the Winegard support team click on the FAQ button and see
if the issue/question you are experiencing is already listed.

About

The About page has information about your Gateway product, such as current
software version, 4G Carrier, IMEI Number, SIM Card Number, and much more.

RESET / RETURN TO FACTORY DEFAULTS

16

To return to factory default, press the reset button located on the backside of
the Gateway between the LED indicator and the Yellow cable connector #4 for
30 seconds.

WARNING: ALL CHANGES WILL BE LOST AND THE UNIT WILL RETURN TO

FACTORY DEFAULT SSID AND PASSWORD.

Swapping the SIM Card

The Winegard Gateway comes ready for use out of the box, preinstalled with a
unique Winegard SIM card that supports the fastest speeds available without
the threat of throttling. Unlike some hotspot data plans, the Winegard plan
allows you to decide what data plan is right for you in a given 30 days and will
not charge overages or throttle your speeds at any point. If you happen to need
more data in a given month you are able to purchase additional plans.

At the time this manual was written, the Winegard Gateway supports the
Winegard Plan, AT&T
gateway to view up-to-date approved carriers. Winegard has no control over
hotspot data plans through a third-party provider. Please check with your
provider on data plans.

If you choose to use a third-party 4G/LTE plan, you will need the cellular
provider to supply you with an approved SIM card (Mini-SIM/Standard SIM
(2FF - 25mm x 15mm x 0.76mm). You may also need them to provide the
correct APN (Access Point Name) for this SIM card. We have listed the current
APN in the Operation portion of this manual, but they are subject to change at
the provider’s discretion. When you contact your cellular provider you may be
required to provide them with some information:

• Type of connection – Data only

• Type of device – Mobile Hotspot

• IMEI Number – This number will be located on the front of this manual and
can be found in the About page of the software.

Once you have the SIM card from your cellular provider, you are ready to swap
out the Winegard SIM card. In order to do this, follow these instructions:

Step 1 - The Gateway will need to be removed from it’s mount. For ceiling
mount removal, see the bottom of page 5. For roof mount removal, see page
6, Step1 for instructions on safely removing the Air 360+ dome, and page 9
for instructions on removing the Gateway form the Air 360+ base.

®

, and Verizon® Wireless. Visit www.winegard.com/

17

Swapping the SIM Card (cont.)

NOTE: It may be easier to swap the SIM card out with the antenna and power
cables disconnected from the Gateway.

18

Step 2 - Locate the SIM card slot on

Red

the backside of the Gateway. Slide the
connector back to Open. There is an
arrow on the black connector indicating

Red

Power

Power

the correct direction.

Step 3 – Gently pull up on the connector
exposing the SIM card. Remove the SIM
card.

Step 4 – Insert the third-party provider
SIM card with the metal electronic
chip facing downward. Gently push the

Yellow

Yellow

Green

Green

OPEN LOCK

connector back down and slide in to the
locked position. There is an arrow on the
black connector indicating the correct direction.
If the SIM is inserted incorrectly the SIM will not lock into place.

Step 5 – Reconnect the antenna and power cables, if removed, and reattach
the Gateway to the mounted location. See the installation section of this
manual on how to secure the Gateway.

NOTE: When using a third-party data plan some features will be unavailable,
such as the Data Plan page. For information about data usage, contact your
cellular provider.

NOTE: After you have successfully swapped your SIM card, you will need to
update the software of the Gateway to recognize the SIM that is now installed.
In order to update the Gateway’s firmware with the correct Carrier’s Network
Settings you will need an internet connection. Please make sure that you have
a usable WiFi connection.

Swapping the SIM Card (cont.)

First time Operation – Updating Firmware

Step 1 - Follow steps 1-5 from the

Operation (web) section of this manual to
connect to a useable WiFi source.

Step 2 - Once connected to the internet,
under the NAVIGATE TO PAGE field,
click on the drop-down menu and select
CHANGE PROVIDER on the main status
screen.

Step 3 - Verify that the correct cellular
provider is listed in the CELLULAR
PROVIDER field and then enter either the
correct APN from the table below, or the
one that your cellular provider provided to
you when you requested your SIM card in
the CELLULAR APN field. Also, be sure
that the Winegard APN check box is NOT
checked.

CELLULAR PROVIDER APN (ACCESS POINT NAME)

AT&T BROADBAND

VERIZON vzwinternet

Step 4 - Click on the CHANGE PROVIDER
button.

Step 5 - Once the download is completed,
click on the PROCEED button (if available)
to start the flash procedure. Next, click on
the 4G/LTE ONLY Internet Access option
on the main Status screen. Your internet
status should change to Connected to
“Your Provider”.

19

App Operation

Channel Strength

Let Winegard keep you connected to the Internet while on the road using our
FREE Connected app for all Winegard Internet products.

Slideout Menu -

Test Internet Speed,
Find My Device (GPS),
Account Information,
Support and more.

Tap to see signal strength
of the 4G or WiFi
connection.

NOTE: The initial ADMIN PASSWORD is admin.

Information Icon -

Helpful hints and tips
can be found here.

Connection
Information -

Device name,
Local Network name,
Internet Source,
and software version.

20

Setup

In the Settings screen you are able to change the Local and
Guest Network Name (SSID) and passwords.

In the Advanced Settings screen you are able to change the
IP address, modify saved WiFi networks, perform a factory
reset, and reboot the system if needed (recommended to
NOT make changes).

App Operation (cont.)

Ethernet No Internet

4G Signal

ConnecT + Widgets

Tower Finder Setup

Channel Strength

Manual

Internet Source

Buy Data

Scan for WiFi

21

Health Check – If you believe your system is having problems
you can click on the Download Logs button (and with an
internet connection will be able to send directly to Winegard
for review). If no internet connection is available, the file can
be saved to your device and sent via email at a later time.

Product Manual – This link will send you to the Winegard
website where you can find your correct manual.

Submit Help Request – Fill out the Contact Form and include
a message with what you need help with and a Winegard
Support agent will respond. Or call Winegard Technical
Support 1-800-320-9992.
[e-mail] – Link will open your default email
provider and start a new email.

All the device information can be found in the About screen.
You are also able to check for software updates which typically
update every couple months for added improvements.

Internet Source - Switch between WiFi, 4G LTE, or turn off
internet. Switching between internet options will prompt the
message to the left. Make sure your phone or tablet is set to
auto connect and that a connection to another network has
not been made during this change.

Selecting the Buy Data button will direct you to the Winegard
sign on screen. Enter your account user name and password or
create a new account. You must have an internet connection
to access the Winegard sign on screen.

If WiFi is selected as the Internet Source, a Scan for WiFi
button will appear. Click this button and a scan of the available
WiFi in your location will take place. Connect to an available
WiFi network within the list provided. If there is a lock next to
the available network, a password is required to log on.

Troubleshooting

Problem - I am not seeing the SSID for my Gateway system.

Solution - Remove the Gateway from the mounted location and check that

the LED, located on the backside, is powered on. If not, with a voltage meter,
verify that 12V is getting from the vehicle power to the dome. If it is powered
on and you do not see the SSID, reset the unit by pressing and holding the
reset button next to the LED for 30 seconds.

Problem - What if I lost my manual and/or cannot find my SSID or password?

Solution - If you haven’t changed your factory preset SSID or password you

have some options to recover these:

1. The factory preset SSID and password will be located on the backside of
the Gateway system.

2. Contact Winegard at 1-800-320-9992.

If you have changed your password you have 2 options:

1. To return to factory default, see page 16. This will restore the unit to
the original factory settings. Then you may log in using the factory SSID
and password located on the front of this manual or on the backside of the
Gateway.

2. Contact Winegard at 1-800-320-9992.

Problem - What do I do if 10.11.12.1 does not bring up the login screen?

Solution - One of several things has happened. The first thing to check is

the WiFi signal that your device is connected to. If this is not the Winegard
Gateway SSID, this address isn’t valid. If you are indeed connected to the
correct network, the address may have been changed. To resolve this, perform
a factory reset. See the Reset/Return to Factory Defaults section of this
manual on page 16.

22

Troubleshooting (cont.)

Problem - The system software shows I’m connected to a WiFi source but why
aren’t the web pages loading?

Solution - Some WiFi sources do not require a password to connect but do
require something before they will let you use their network. In these cases,
they will often have a “SPLASH” page that requires you to either agree to their
Terms and Conditions or enter a password before they will allow you to use
their network. These pages will not always load on the web browser that you
select but instead open on your devices default browser. Sometimes browsing
to a web page will also bring up this splash page. Also, try entering fixwifi.it
into your web address bar. This should force the splash page to load.

Problem - I have data but I am not able to connect to the internet. The
Internet Status field continuously gives messages but never connects.

Solution –

1. Ensure that you have coverage in your location. To view the 4G/LTE
nationwide coverage map for the Winegard Data Plan visit www.winegard.com/
connect.

2. The Winegard 4G will not work in Mexico.

3. Power cycle the Gateway and wait 10 seconds.

Problem - What range and coverage can I expect to get?

Solution – Service and Coverage not available everywhere. To see the Winegard

Nationwide coverage map, go to www.winegard.com/connect. If you are
bringing your own SIM card, check your provider's coverage map.

23

All other problems please contact Winegard’s Technical Support at
1-800-320-9992 or email [e-mail].

LED Definitions

LED DEFINITION - LOCATED ON BACKSIDE OF GATEWAY:

LED OFF System is powered down.

SOLID RED System is booting up.

FAST BLINKING GREEN System is initializing.

FAST BLINKING ORANGE System is up and waiting for an Internet connection.

SOLID GREEN System is connected to the Internet.

ALTERNATING GREEN/ORANGE System is being updated with new software.

24

Specifications

Wireless Standard: 802.11b/g/n
Frequency Band: 2.4 GHz; LTE: B2, B4, B5, B13, B17
Wireless Speed: 2.4 GHz: 450Mbps (Rx), 450 Mbps (Tx)
Max 4G LTE Speed: 150 Mbps download
Wireless Security: WPA, WPA2, WPA mixed
Antennas WiFi: (2) in Gateway & (1) in Air 360+ 4G LTE: (2) in Air 360+ GPS:

(1) in Gateway

WiFi Range: Up to 1/3 mile
SIM Card Port: Mini SIM (2FF) - (25mm x 15mm x 0.76mm)
Compatible Carriers: Winegard Data Plan, Verizon, AT&T For complete list of

compatible carriers: www.winegard.com/connect

Power Rating: DC 9-16V, 1A
Operating Temperature Range: -30°C to +70°C (-22°F to +158°F)
Weight: 0.8 lb
Dimensions: 8.13"l x 8.13"w x 1.68"d
Warranty & Support: Warranty: 2 Years Parts, 1 Year Labor -Complimentary

Telephone and Email Support -Online Technical Manuals and Instructions

-Large Dealer Support Network
Setup Requirements: Wireless 802.11 b/g/n 2.4 GHz network; Winegard Air
360+ antenna; computer, tablet, or smartphone with a web browser; Winegard
Connected App
In the Box: Router, Mounting Plate, Installation Hardware, Power Cable, User
Manual

FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following methods:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and devices.

• Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.
FCC CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
Only channels 1–11 can be operated. Selection of other channels is not possible.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or
transmitter.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 25 cm between the radiator and your
body. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna
or transmitter except in accordance with FCC multi-transmitter product procedures.

This device complies with FCC and Industry Canada license-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme à FCC et CNR d’Industrie Canada applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire
de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.

Disclaimer:
Although every effort has been made to ensure that the information in this manual is correct and complete, no
company shall be held liable for any errors or omissions in this manual. Changes and technological advances
are continuously being made in the wireless market. Information provided in this manual was accurate at time
of printing. If the Gateway does not function as expected, please contact Winegard Company at 1-800-320-9992,
email [e-mail], or visit our website at www.winegard.com/gateway.

WINEGARD MOBILE PRODUCTS LIMITED WARRANTY (2 YEARS PARTS; 1 YEAR LABOR)
Winegard Company warrants this product against defects in materials or workmanship for a period of two

(2) years from the date of original purchase. During year one (1) of such warranty, Winegard Company will
also pay authorized labor costs to an authorized Winegard dealer to repair or replace defective products. No
warranty claim will be honored unless at the time the claim is made, Customer presents proof of purchase to
an authorized Winegard dealer (to locate the nearest authorized Winegard dealer, contact Winegard Company,
3000 Kirkwood Street, Burlington, Iowa 52601, Telephone [phone] or visit www.winegard.com). Customer
must provide proof of purchase with a dated sales receipt for the Winegard product to verify the product is under
warranty. If the date of purchase cannot be verified, the warranty period shall be considered to begin thirty (30)
days after the date of manufacture.
If a defect in material or workmanship is discovered, Customer may take the product to an authorized Winegard
dealer for service. Customer must provide proof of purchase to verify the product is under warranty. If the
product is brought to an authorized Winegard dealer for service prior to expiration of year one (1) of the warranty
period and a defect in material or workmanship is verified by Winegard Technical Services, Winegard Company
will cover the Winegard dealer’s labor charges for warranty service. The Winegard dealer must contact Winegard
Technical Services in advance for pre-approval of the service. Approval of the service is at the sole discretion of
Winegard Company.
Alternatively, Customer may ship the product prepaid to Winegard Technical Services (located at 2736 Mt.
Pleasant Street, Burlington, Iowa 52601, Telephone [phone]). Customer must return the product along
with a brief description of the problem and provide Winegard Technical Services with Customer’s name, address,
and phone number. Customer must also provide proof of purchase to verify the product is under warranty. If the
product is returned before the expiration of the warranty period, Winegard Company will (at its option) either
repair or replace the product.
This Limited Warranty does not apply if the product has been damaged, deteriorates, malfunctions or fails from:
improper installation, misuse, abuse, neglect, accident, tampering, modification of the product as originally
manufactured by Winegard in any manner whatsoever, removing or defacing any serial number, usage not
in accordance with product instructions or acts of nature such as damage caused by wind, lightning, ice or
corrosive environments such as salt spray and acid rain. This Limited Warranty also does not apply if the
product becomes unable to perform its' intended function in any way as a result of the television signal provider
making any changes in technology or service.

RETURN AUTHORIZATION POLICY
A Return Material Authorization (RMA) is required prior to returning any product to Winegard Company or
Winegard Warranty Services under this warranty policy. Please call our Technical Services Department at 800­788-4417 or send an email to [e-mail] to obtain the RMA number. Please furnish the date of
purchase when requesting an RMA number. Enclose the product in a prepaid package and write the RMA number
in large, clear letters on the outside of the package. To avoid confusion or misunderstanding, a shipment(s)
without an RMA number(s) or an unauthorized return(s) will be refused and returned to Customer freight collect.
WINEGARD COMPANY DOES NOT ASSUME ANY LIABILITIES FOR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED,
MADE BY ANY OTHER PERSON.
ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO THE TWO YEAR PERIOD OF THISWARRANTY.
In states that do not allow limitations on implied warranties, or the exclusion of limitation of incidental or
consequential damages, the above limitations or exclusions do not apply.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives Customer specific legal rights. Customer may also have other rights that may vary from
state to state. WS-MOBWARREV3 Rev. 10/14

Winegard is a registered trademark of Winegard Company. Disclaimer: Although every effort has been made to
ensure that the information in this manual is correct and complete, no company shall be held liable for any errors
or omissions in this manual. Information provided in this manual was accurate at time of printing. If the antenna
does not function as expected, please contact Winegard Co.

Winegard Company • 2736 Mt. Pleasant Street • Burlington, IA 52601

1-800-288-8094 • Fax [phone] • www.winegard.com

Printed in U.S.A. ©2019 Winegard Company Rev2 9-19 2452438