Windows Marketplace V.90 User Manual

Table of Contents

Do This First ................................................................................................................. 3

For Windows 95 Installation ................................................................................. 3

For Windows NT 4.0 Installation .......................................................................... 5

Installing the Modem ................................................................................................... 6

Hardware Installation............................................................................................ 6

Connecting Devices to the Modem ........................................................................ 8

Configuring Windows 95 ...................................................................................... 9

Configuring Windows 95 OEM Service Release 2 ............................................. 11

Configuring Windows NT 4.00 ............................................................................ 14

Installing and Configuring Communications Software .......................................... 17

Using the Modems Voice Features ....................................................................... 18

Troubleshooting ............................................................................................................ 19

Uninstalling the Modem ........................................................................................ 22

Appendix A - AT Command Set ................................................................................... 28

AT Commands ........................................................................................................ 28

AT Commands and S Registers for Testing and Debugging .................... 48

S Registers .............................................................................................................. 51

Appendix B - Communications Regulations .............................................................. 62

Proprietary Notice and Disclaimer

Unless otherwise noted, this document and the information herein disclosed are proprietary to the Manufacturer. Any person or entity to whom this document is furnished or who otherwise has possession thereof, by acceptance agrees that it will not be copied or reproduced in whole or in part, nor used in any manner except to meet the purposes for which it was delivered.

The information in this document is subject to change without notice and should not be construed as a commitment by the Manufacturer. Although the Manufacturer will make every effort to inform users of substantive errors, the Manufacturer disclaims all liability for any loss or damage resulting from the use of this document or any hardware or software described herein, including without limitation contingent, special or incidental liability.

Note: PC is a trademark of IBM Corporation. Windows 95 and Windows NT are trademarks of Microsoft, Inc.

K56flex is a trademark of Lucent Technologies, Inc. and Rockwell International.

Do This First

Please read the following tips carefully before attempting to install your new modem.

For WINDOWS 95 INSTALLATION

 If you are replacing the modem in your computer system with this modem, be

sure to remove all other modem drivers. Go to: Start-Settings-Control Panel and double-click on the System icon. Select the Device Manager tab. Doubleclick on the Modems icon in the device tree to show the modems installed. Highlight each modem listed by clicking once on the icon next to the modem and then click the Remove button. It is also a good idea to physically remove your old modem from the system. Note: once you remove the old modem and

its drivers from your system, you will need the old modem driver diskette if you wish to reinstall it at a later date. Close the System Properties window and return to the Control Panel. Double-click on the Modems icon. If a New Hardware Panel comes up, click Cancel. If your old modem is listed, high-

light the modem and click the Remove button. Shutdown and turn off the computer. Wait 5 seconds before turning the system back on.

Figure 1: Win95 Modems Properties Panel

 If you are going to use the TAM (Telephone Answering Machine) functions

of the modem, you need to install the Unimodem V components of Windows

95. If you have Windows 95 OEM Service Release 2 (Version 4.00.950 B or above) you do not need to install this component as it is already built into the operating system.

To find the Windows 95 Version on your system, select: Start-Settings-Con- trol Panel. Double-click on the System icon. If the version of Windows 95 is

4.00.950 or 4.00.950A, go to: Start-Programs and select Windows Explorer. Go to the UNIMODEM directory of the CD-ROM (the UNIMODEM driver is sometimes supplied on a separate floppy) that came with your modem and right-click on UNIMODV.INF (or UNIMODV, whichever is displayed) then click on Install. Restart your computer to enable the drivers.

 In order to support older software, the modem will always be assigned to

COM 4. This port assignment is made by Windows 95 based on instructions contained in the .INF file supplied with the modem. Check your Windows 95 Device Manager and verify that COM 4 is not listed.

Go to Start-Settings-Control Panel. Double-click on the System icon, and select the Device Manager tab. From the device tree, double-click the Ports [COM & LPT] icon to expand the Ports tree. COM 1 and COM 2 should be listed. If COM 4 is listed, it must be made available as the modem will be automatically assigned to this port. A COM 4 listing in Device Manager usually means that there is a piece of hardware using the port. Highlight COM 4 by clicking once and then click the Remove button. After the port has been removed, click the Refresh button. If the COM 4 listing returns, you have a hardware device using the port. Reinstall the device to another COM Port.

 (Note: If you are not familiar with changing the settings within your system BIOS setup, you should skip the following system preinstallation procedure and go to the Installing the Modem section. Refer back to this area only if you have a problem with installing the modem.)

Although it is possible for a PCI card to share interrupts, it is recommended that you have one free IRQ available in your computer. The modem needs one IRQ and two I/O Addresses to function. To check for any available interrupts in your system, go to Start-Settings-Control Panel. Double-click the System icon and select the Device Manager tab. Click the Properties button to view the System Resources. Their are 16 (0-15) interrupts available in a system. Make a note of any interrupt not listed. To make sure that an available interrupt is assigned to the PCI bus, go to your system BIOS Setup routine and find the Plug-N-Play settings. These settings can be found within the Advanced, PNP/PCI Configuration, or Plug and Play Configuration sections depending on the BIOS Manufacturer. Next, verify that one free IRQ has been set so that the PCI bus has access to it (some BIOS dont allow individual selection of interrupts to ISA, Plug-N-Play, or PCI). These settings can be called ICU, ICU/PCI, PCI, or PNP depending on your BIOS version and manufacturer. Do not set this interrupt to ISA only or to Legacy ISA. Pay attention to the IRQ usage of the other peripherals in your system.

Do not reassign an interrupt that is already in use by an ISA card to the PCI bus. Since each BIOS manufacturer has a different way of handling these configurations, you may have to use trial-and-error to get your modem properly configured. Be sure to Save the settings before exiting the BIOS Setup.

 You are now ready to install the modem. Proceed to the Installing the Mo-

dem section.

For WINDOWS NT 4.0 INSTALLATION

 If you are replacing the current modem in your computer system with this

new modem, be sure to remove all other modem drivers from your operating system. Go to: Start-Settings-Control Panel and double-click on the Mo- dems icon. Highlight the modem you wish to remove and click the Remove button. Shutdown the computer, power-down, and physically remove the modem from your system. Do not install your new modem at this time. Follow the procedures below to help insure a trouble-free installation. Note:

once you remove the old modem and its drivers from your system, you will need the old modem driver diskette if you wish to reinstall it at a later date.

 Determine that your operating system has the latest upgrade available. Ser-

vice Pack 3 (or greater) should be installed. Go to Start- Settings-Admin- istrative Tools-Windows NT Diagnostics. Select the Version folder. Service Pack 3 (or greater) should be stated. If you do not have the latest service pack upgrade installed, it must be obtained from Microsoft. The latest upgrade can be downloaded from the Microsoft ftp site.

 (Note: If you are not familiar with changing the settings within your system

BIOS setup, you should skip the following system preinstallation procedure and go to the Installing the Modem section. Refer back to this area only if you have a problem with installing the modem.)

Check your system BIOS IRQ assignments and make sure that at least two interrupts (especially any unused interrupts) have been assigned to the PCI bus. Go to your system BIOS Setup routine and find the Plug-N-Play settings. These settings can be found within the Advanced, PNP/PCI Con- figuration, or Plug and Play Configuration sections depending on the BIOS Manufacturer. Next, verify that at least two IRQs have been set so that the PCI bus has access to them (some BIOS dont allow individual selection of interrupts to ISA, Plug-N-Play, or PCI). These settings can be called ICU, ICU/PCI, PCI, or PNP depending on your BIOS version and manufacturer. Do not set all the interrupts to ISA only or to Legacy ISA. Pay attention to the IRQ usage of the other peripherals in your system. Do not reassign an interrupt that is already in use by an ISA card to the PCI bus.

Installing The Modem

HARDWARE INSTALLATION

1. Switch off the computer and all peripheral devices connected to it.

2. Unplug the computer power cord from the wall receptacle.

3. Remove the computers cover. Refer to your computer owners manual for instructions.

4. Remove the screw securing the expansion slot cover behind one of the computers available PCI expansion slots. Lift the expansion slot cover out as shown below.

Figure 5: Removing the Backplate

Always discharge static electricity before handling your modem. You may discharge static electricity by touching a grounded metal structure or by using any commercially available grounding strap.

Make sure the expansion slot type is PCI, which has a smaller slot to fit the PCI modem card. These connectors are usually white in color. ISA card slots have larger connectors and are nearly always black in color.

The position and colors of the expansion slots in your computer may differ from the illustrations shown in Fig. 7 or Fig. 8, but the installation procedure should be the same.

5. Firmly, but gently, insert the modem into the available PCI expansion slot. Ensure that the card is seated properly before securing it with the screw removed in Step 4, as shown in the following diagram:

Fig. 6: Installing The Modem

6. Put the chassis cover back on the computer.

7. Be sure that all power switches are in the OFF position, then reconnect the power cables to the computer and its peripherals.

8. Connect the telephone line cable to the Line (Telco) jack as shown in Fig.7.

9. Turn on the computer and proceed to the following sections to configure your modem to the operating system you are using.

CONNECTING DEVICES TO THE MODEM

Fig.7: Connecting Devices

On the rear panel of your modem are input jacks to connect devices to the modem. As shown in the diagram, there are jacks for connection to a phone and to a phone line. The connector labeled Line (Telco) is meant to be connected to a standard analog phone line. To help reduce the load on your phone line, it is recommended that the modem be the only device connected. You should remove all other devices from your telephone line while the modem is in use.

CONFIGURING WINDOWS 95

Step 1 Upon startup, Windows 95 detects the modem and displays the New

Hardware Found dialog box.

Select Driver from disk provided by hardware manufacturer then Click OK.

Step 2 If Windows asks for an installation disk, click OK and type A:\ in the

dialog box that appears and click OK.

Step 3 After the installer has copied the .INF files to the hard disk, a New Hard-

ware Found dialog box should appear prompting for the Wave Device for Voice Modem. Click OK. (see Do This First for information on UNIMODEM.INF if the following screen does not appear).

Step 4 Click OK to copy the Wave Device .INF file from the A:\ drive (or CD-

ROM Drive) to the hard drive.

Step 5 To determine what COM port and IRQ is assigned to the modem in Win-

dows 95, click on the Modems icon in Control Panel and select the Diagnostic tab. Click on the COM Port icon next to the modem and then click on the More Info button to view the modem properties.

CONFIGURING WINDOWS 95 OEM SR2

Step 1 Upon startup, Windows 95 detects the modem and launches the Update

Device Driver Wizard dialog box. Insert the diskette containing the

modems Windows 95 .INF files and click Next >.

Step 2 After Windows 95 has found the updated drivers for your modem, click

Finish.

Step 3 If Windows asks for an installation disk, click OK and type A:\ in the

dialog box that appears and click OK.

Step 4 After the Wizard has copied the .INF files to the hard disk, it should

detect Wave Device for Voice Modem and prompt for its driver. Click Next>.

Step 5 Click Finish to copy the Wave Device .INF file from the A:\ drive (or

CD-ROM Drive) to the hard drive.

Step 6 To determine what COM port and IRQ is assigned to the modem in Win-

dows 95, click on the Modems icon in Control Panel and select the Diagnostics tab. Click on the COM Port icon next to your modem and then click on the More Info button to view the modem properties.

Step 7 Remember this COM port number. When you install your Data/Fax soft-

ware or internet browser program, you may need to set your modem port location to this same number.

CONFIGURING WINDOWS NT 4.00

In order to install the modem in Windows NT, you must prepare the installation utility supplied on a separate floppy diskette. This diskette should be labeled Win- dows NT Installation Utility. This program will allow for easy installation and uninstallation of your PCI Windows Modem.

Step 1 Install your modem into an available PCI slot (see the Do This First

section for important preinstallation information).

Step 2 Insert your modems Windows NT installation diskette into your

computers Floppy Disk Drive.

Step 3 Copy the self-extracting installation file into a temporary directory on

your computers default Hard Drive.

Step 4 Go to: Start-Programs and select Windows Explorer. Go to the tem-

porary directory where you stored the self-extracting installation file and double-click on the pm504.exe file. After the file self-extracts, doubleclick the setup.exe file.

Step 5 The installation utility will show a welcome panel. Read the warning

notice and close any open programs before beginning the installation. Click Next>.

Step 6 The next step in the installation process offers an install or remove op-

tion. Select Install new modem drivers and components. Click Next>.

Step 7 After the installation utility has finished installing the drivers, restart your

computer to enable the drivers.

Step 8 Click on the Modems icon in the Control Panel. Verify that Windows

NT has correctly found the modem.

Step 9 If you wish to use your modem to dial into a Windows NT Remote Ac-

cess Server or wish to connect to the Internet, you will need to configure Dial-up Networking. Go to: Start-Settings-Control Panel and doubleclick the Network icon. Click on the Services folder and select Remote Access Service. If the Remote Access Service option is not listed (if present, go to Step 10), click on the Add button. Scroll-down the menu and select Remote Access Service. Click on the OK button. Windows

NT may ask for its own disks or CD-ROM for some files. Insert as required. After you have installed Remote Access Service add the appropriate protocols as directed (i.e.. TCP/IP for Internet Access).

Step 10 At the Remote Access Setup dialog box, click on Add. Select the

RAS Device you wish to add and Click OK.

Step 11 Click Continue to finish the Installation.

Step 12 After Windows NT has completed the binding process, allow Windows

NT to shut down and restart the computer.

Installing and Configuring Communications Software

If your modem came with a communications software package, it is strongly recommended that you use this software for your modem. Its default installation parameters have been specially configured to work with this modem. The Users Guide for this program can be found inside the modem package. It can be supplied in either soft-bound copy or on CD-ROM (depending on the model you purchased). Some configurations are packaged without communications software. Check your packaging to see if communications software is included.

If you wish to use another software package, please be sure that it supports this modem. Most Software Manufacturers have a listing of supported modems on their websites or BBSs. Check these sites to see if this model is supported. If you are unsure or your brand of software supports only a few modems, try selecting Hayes Compatible or Standard Modem. This may work in certain cases.

Some software programs allow manual input of parameters. For the users of these programs, here is a listing of the Data/Fax/Voice Command Standards supported.

Data: TIA/EIA-602 Fax: TIA/EIA-578 for Class 1 Fax Voice: TIA IS-101 support for TAD (Telephone Answering Device) Init String: AT&F&C1&D2W2

TIA IS-101 Commands not supported:

Caller ID Full Duplex Speakerphone VoiceView

Note: some programs must be configured to communicate with the modem on the same COM port and or IRQ setting used by the modem. See the Installing the Modem section for instructions on how to determine your COM Port and IRQ settings.

Using the Modems Voice Features

This modem supports TIA IS-101 commands applicable to a Telephone Answering Device. In order to take advantage of this feature, you will need a Sound Blaster® compatible sound card equipped with an external microphone and external speakers. A software application; such as the one supplied with the modem; which supports these TAD functions is also required.

A modem based Telephone Answering Machine works by using a sound card equipped with a microphone to record an outgoing message. This message is stored as a .wav file which is transferred to the modem by the application program when an incoming call is detected. The modems internal electronics converts the digital information contained in the .wav file into an audio signal which is then sent over the phone line. The person calling hears your outgoing message and responds with an incoming message.

The sequence of recording an incoming message is the reverse of an outgoing message. The modems internal electronics converts the audio signal into a digital format and sends it to the application program. The application program then formats and stores the incoming message as a .wav file. When you play back your stored messages by selecting them from within the application program, they are sent to the sound card. You then hear your recorded messages through the sound cards speakers.

The process is simple in concept but its success is totally dependant on the application program and its ability to communicate with both the sound card and the modem. If you wish to use your modem as a Telephone Answering Machine, please try the software witch came with your modem. Its default parameters have been specially configured to identify and use your modems voice capabilities. Even if you have decided to use another third-party application, try your included application first. This will allow you to test the modem and its voice functions before investing in an expensive retail software package. You may find that the supplied software performs just as well as an aftermarket software package.

Troubleshooting

This section lists some common problems and offers suggestions for a solution. It is important to remember that this modem is a Windows 95/NT based modem and requires 32bit virtual device drivers. It therefore cannot work in Windows 3.1 which cannot use these drivers. The modem also cannot work in DOS regardless of version. It is a software installed device and has no provisions for manual configuration.

If you cannot find your particular symptom listed here, it is suggested that you remove the modem and its drivers from the system and reinstall them again (see Uninstalling the Modem later in this section). This provides a clean installation and can cure many temporary problems. Be sure to check the Do This First section for important system preparation information before reinstalling the modem.

Most problems encountered during the Windows 95/NT installation process are a result of insufficient system preparation. For this reason it is strongly recommended that you carefully follow the preinstallation procedures outlined in the Do This First section. These steps have been thoughtfully chosen to help minimize difficulties during the installation of the modem in both Windows 95 and Windows NT 4.00. Take seriously the recommendation to physically remove any previously installed modems from your system. This step alone can help prevent many potential problems from occurring.

If your modem has installed but is not functioning, try the troubleshooting procedure listed below. The information provided by following these steps can help point the way to fixing your difficulty.

Windows 95

STEP 1: Check System Resources.

Go to Start-Settings-Control Panel and double-click the System icon. Select the Device Manager tab. From the device tree, double-click the

Modems icon to show what modems are installed. If there is no Modems icon, your modem did not install (see Does Not Install section). If

your modem is listed, check that there is no yellow exclamation mark or red X over the modems telephone icon (if there is, go to STEP 2). If any other modems are listed, highlight the modem by clicking once on the telephone icon next to the listed modem and then click on the Re- move button. Shutdown the system and turn off the power. Wait 5 seconds and turn your computer back on and repeat STEP 1.

STEP 2: Check Modem Properties.

From the Device Manager tab within System Properties, double-click the Modems icon in the device tree to show what modems are installed. Highlight your modem by clicking once on the icon and then click the Properties button. Read the Device Status under the General tab to see if the device is working properly. Check the Device Usage box and make sure there is no check mark on Disable in this hardware profile (Win- dows 95 OEM SR2 only) or (for Windows 95 or 95a) the box labeled Original Configuration, Current has a check mark . If either of these conditions are present, correct them. Make a note of the Com Port and IRQ the modem is using. If the Device Status box shows some error message, it will generally be about a conflict. Go to the Resources tab and read the Conflicting Device List. If a conflict is present, uncheck the box Use automatic settings and select a configuration that does not cause conflicts. Manually change the IRQ settings if needed (see your Windows 95 on-line help file for a more detailed discussion on changing these settings). Click on the OK button. If there is no setting free of conflicts, go to the Does Not Install section.

STEP 3: Modem Diagnostics.

Go to Start-Settings-Control Panel and double-click the Modems icon. Your modem should be listed. If any other modem is listed, click once on each old modem and then click the Remove button. It is a good idea to shutdown Windows 95, turn off your computer, wait 5 seconds and turn the power back on (do not use the Shutdown and Restart option). Return to STEP 3: Modem Diagnostics and click on the Diagnostics tab. High- light the modem by clicking once on the Com Port icon next to its listing. Now click on the More Info button. You should see the panel below.

Figure 8: More Info Panel

If you receive an error message or the panel is blank, go to the Does Not

Install section.

STEP 4: Does Not Install.

The most likely reason for a non-installation in Windows 95 is a lack of IRQ resources. The modem needs one IRQ and two I/O addressees in order to function. Modern computer systems are usually equipped with soundcard, CD-ROM drive, Hard-drive, floppy drive, video card, two COM Ports, one LPT port, keyboard, and a mouse. Each of these devices require at least one IRQ (interrupt) in order to function. Some models of sound card require three interrupts. It is little wonder that when it comes time to install a modem, there is nothing left. The addition of special purpose peripherals (SCSI, Network cards, etc.) makes matters worse. This section deals with the process of freeing IRQs and configuring the system P-N-P (Plug-N-Play) which requires that you know how to enter your computer systems BIOS Setup Routine (read your computer users manual for information on how to invoke and use the BIOS setup).

Once inside the BIOS Setup, find the Plug-N-Play configuration. This can be found within the Advanced, PNP/PCI Configuration, or Plug and Play Configuration section depending on the BIOS Manufacturer. Next, from the information you noted in STEP 2: Modem Properties, find the interrupt selection for the IRQ your modem is using (some BIOS dont allow individual selection of interrupts to ISA, Plug-N-Play, or PCI). You want to set this so that the PCI bus has access to this interrupt. This can be called ICU/PCI, PCI, or PNP depending on your BIOS version and manufacturer. Do not set this interrupt to ISA only or to Legacy ISA. Since each manufacturer has a different way of handling this configuration, you may have to use trial-and-error to get your modem properly configured.

If you do not have any free interrupts available, you will have to disable some unused function of your computer system. If you are using a PS/2 style mouse, you probably can spare one of your internal COM Ports. To disable a COM Port, find the BIOS Setup section for Integrated Periph- erals. Locate the Serial Port settings and disable an unused port that has nothing connected to it (usually serial port 2). This should free one IRQ for your modem to use. You may also have to disable the COM Port in Windows 95.

Special Situations: Under some situations, you will find that freeing an interrupt does not solve your installation difficulties. This could be due to another peripheral device stealing the interrupt you just provided.

Certain full-featured sound cards require three IRQs to support all their functions. When one becomes available, they take it. This situation requires that you remove your sound card, free an interrupt, install the modem and verify its operation, and then reinstall the sound card. This procedure may also work for sound cards that have lost their sound after the modem has been installed or if the modem will not install in a system with a sound card.

Uninstalling the Modem: If you are uninstalling the modem in Windows 95 in order to upgrade your drivers or to obtain a clean reinstallation, it is important to follow these directions carefully. Because this modem uses virtual device drivers, following these instructions out of sequence will result in freezing your system. (note: For Windows NT, use the installation utility on the Windows NT installation diskette. The utility has an option to remove your modem drivers.)

1) Within Windows 95, go to Start-Settings-Control Panel and doubleclick the System icon. Select the Device Manager tab. From the device tree, double-click the Modems icon to expand the modems tree. Highlight your modem by clicking once on the icon next to your modem and then click the Remove button.

2) Go to Start-Settings-Control Panel and double-click the Modems icon. If your modem is listed, highlight the modem by clicking once on the icon next to the modem and then click the Remove button. Or, if the New Hardware panel comes up, click on the Cancel button. (Note: Your modem should not be listed in the Modems section after you have deleted it from the Device Manager. This could be a sign that your PlugN-Play settings are not correct. See the Does Not Install section for info about Plug-N-Play).

3) Close all open window panels and return to the Windows 95 desktop screen. Go to Start-Find-Files or Folders and search for the following files which the modem uses. Type in the name and extension (i.e.. ltwave.inf) and click on the Find button. Once you find each of the files listed, highlight the file by clicking once on the file name and then go to File-Delete. Delete all occurrences of these files. (Do not delete these files from your modem installation diskette. You will need your diskette to reinstall the modem).

ltcom.vxd ltwave.inf ltmodem.vxd ltdfv.inf ltvcd.vxd ltdt.inf ltmodem.sys ltports.inf ltdsvd.dll

If you cannot find a particular file, it usually means it was not installed. After all instances of these files have been deleted, restart your system.

Windows 95 and 95a users see below.

If you are using Windows 95 OEM SR2 (see the Do This First section for Windows 95 for instructions on how to determine your Windows 95 version), you need only delete the files listed. In the case of Windows 95 or Windows 95a, there are two additional files which Windows 95 or Windows 95a generates when installing a piece of hardware from an OEM. The file is called oem#.inf. The number (#) used is generated by Windows 95 each time an additional piece of hardware is installed. In the case of the modem, these files could have any number between 1 and 99. i.e. oem8.inf.

To find these files, go to Start-Find-Files or Folders. At the first screen, type in *.inf in the Named: box. Make sure your entire drive is selected and not just one subdirectory. Place a check mark in the Include subfolders box. Be sure all the information is typed in as shown below. Before beginning the search, select the Advanced tab.

At the Advanced settings window, type the following in the Containing text field: V.90 PCI Windows Modem. Click on the Find Now button.

When a file is found, it will have the name oem#.inf. Delete only an oem inf file. To delete a file, highlight the file name by clicking once and then select File-Delete from the File menu. After the file is deleted, you now need to find the other inf file. Go to the Advanced tab and type the following in the Containing text field: V.90_PCI_Windows_Modem as shown below.

After Windows finds the other file, delete it as before. Restart your system and follow the installation procedures outlined in the Installing the Modem section.

Windows NT

Windows NT 4.00 installation problems are always due to inadequate preparation. The following conditions must be meet before attempting to install the modem or it will not be seen or correctly installed by the system. (see the Do This First section at the beginning of this manual).

1) You must have the latest Windows NT Service Pack upgrade installed.

2) There must be a free IRQ and two I/O Port Addresses available for the

modem to use.

3) The installation utility must be copied from the installation diskette to

the default hard drive and extracted.

If you need help on freeing an interrupt or making a COM Port available, see the Windows 95 Does Not Install section for a discussion of this topic. The Special Situations and Plug-N-Play BIOS sections also apply to Windows NT 4.00. See these areas for guidelines. Do not use the procedure in Windows 95 for uninstalling the modem. If you are upgrading or removing the drivers, use the installation utility on the Windows NT installation diskette that came with your PCI modem. This utility has an option for removing the modem drivers.

Common Problems:

No Dialtone Error

Make sure you have connected the phone cable into the right connector on the back of the modem. See Figure 7: Connecting Devices.

You may have too many devices connected to the phone line. Remove all other equipment.

Your modem may not recognize overseas dialtone. Use ATX0 to have the modem ignore (not look for) the dialtone before dialing.

Communications Software Does Not Work

Some communications software packages need to be configured to the same COM Port and or IRQ as the modem. See the Installing the Mo- dem section for information on how yo determine your COM Port and IRQ number.

Does the communications software support this modem? See the Install- ing and Configuring Communications Software section. If you are using a different software from the one supplied with the modem (some models of this modem may be shipped without communications software), try installing the supplied software and verify its functionality with the modem.

Nothing Appears On The Screen When I Type

Issue the command ATE1 to the modem to enable command echo. This will let you see what you type.

Cant Connect at 56K

Note: Current FCC regulations limit your maximum connection rate to 53Kbits / s.

The number you are calling may not support V.90 or K56flex protocols. Some ISPs (Internet Service Providers) have special numbers that you must call to connect to 56K. Contact your service provider and ask if the number you are calling supports V.90 or K56flex connections to their service.

Check the maximum speed setting in the Modem Properties window. Go to Start-Settings-Control Panel and double-click the Modems icon. Highlight your modem by clicking once on the icon next to the modem and then click the Properties button. Select the General tab and look at the setting in the Maximum speed box. Make sure this is set to 115200.

You may have other telephone devices connected to the phone line. To help your modem achieve the best connection possible, remove all extra devices connected to the telephone line when the modem is in use. This includes extension phones, answering machines, cordless phone bases, caller ID boxes, etc. Dont just disconnect the phone cable from the units. Disconnect the phone cable from the wall. This reduces the load on your phone line and keeps signal attenuation to a minimum. Not having loose phone line cords coming from your phone line sockets will help reduce the possibility of interference being transmitted to the phone line.

Keep the length of your phone line cable to 10 feet or less. Dont use an unusually long cable to connect to the phone line socket. If necessary, move the computer closer to the phone socket. Dont lay your cabling close to an electrical appliance like a refrigerator or air conditioner unit. High current devices can transmit 60 cycle hum to your modem through the phone cord. This may cause frequent renegotiations or line disconnects while the appliance is running.

The telephone line conditions at the time of your call may not let you connect at 56K. The modem has a connection sequence of K56flex, then V.90, then V.34, and so on. The modem attempts to make the highest connect rate that your telephone line can support at the time of negotiation. If the line conditions (noise, telephone company routing, etc.) wont allow a high data rate connection, then the modem will automatically connect at the most reliable rate. Try making the call again after a few minutes. The routing of the call may improve your chances of making a 56K connection.

If you are attempting to make a call from an office, are you using a direct outside line or are you using a PBX hookup? If you have to dial 9 to reach an outside number, you are using a PBX. The modem cannot connect faster then V.34 if you are using a PBX. Try using the line that is connected to a fax machine. Fax machines are usually connected to a dedicated line and not through the PBX.

Your phone line may not support a 56K connection. Or may support a 56K connection only intermittently. There are many conditions that must be met before a 56K connection can be established. The telephone company must have you connected to the PSTN (Public Switched Telephone Network) in a particular way. The modem you are calling must support the same protocol. The phone line must be free of distortion and noise. The phone wiring in your house or building must be in good condition and so on. Check to see if you have good voice communications while talking to friends or relatives. Do their voices sound distorted? Do you

hear a hissing or humming sound in the background? Is there popping or crackling during your call? These are phone line problems. In the case of distortion, your phone line is bad. Humming may be due to the cabling inside your residence coming too close to a high current appliance or you may have a cordless phone recharger base connected to the phone line. Popping or crackling usually indicates a loose connection to the outside line or water dripping on the hookup outside your house. Some of these problems can be fixed. Some cannot.

The drivers for your modem are constantly being refined to address problems with compatibility, interoperability, and performance. Conditions that were thought insurmountable only months ago are now things of the past. As the industry converts to the new V.90 standard, current problems of connectivity and interoperability could also be things of the past. Check for driver upgrades on a regular basis. A problem connecting to a particular provider might be fixed by a simple software upgrade.

Appendix A: AT Command Set

AT Commands

AT commands are issued to the modem to control the modems operation and software configuration. AT commands can only be entered while the modem is in command mode. The format for entering AT commands is:

TYPE: ATXn

where X is the AT command, and n is the specific value for that command.

PRESS: Enter

Any command issued is acknowledged with a response in text format known as result codes. For multiple AT commands in the same command line, the commands are executed in the order received from the DTE. Should execution of a command result in an error, or a character not be recognized as a valid command, execution is terminated, the remainder of the command line is ignored, and the ERROR result code is issued. Otherwise, if all commands execute correctly, only the result code associated with the last command shall be issued; result codes for preceding commands are suppressed.

In the following listing, all commands and command values accepted by the modem are shown; any entries other than those shown cause the ERROR result code.

+++ Escape sequence

The escape sequence allows the modem to exit data mode and enter on-line command mode. While in on-line command mode, you may communicate directly to your modem using AT commands. Once you are finished, you may return to data mode using the ATO command. A pause, the length of which is set by the Escape Guard Time (S12), must be used after an escape sequence is issued. This pause prevents the modem from interpreting the escape sequence as data. The value of the escape sequence character may be changed using Register S2.

A/ Repeat Last Command

This command repeats the last command string entered. Do not precede this command with an AT prefix or conclude it by pressing Enter.

A Answer Command

This command instructs the modem to go off-hook and answer an incoming call.

Bn Communication Standard Setting

This command determines CCITT vs. Bell standard.

B0: Selects CCITT V.22 mode when the modem is at 1200 bits/s. B1: Selects Bell 212A when the modem is at 1200 bits/s (default). B2: Unselects V23 reverse channel ( same as B3). B3: Unselects V23 reverse channel ( same as B2). B15: Selects V.21 when the modem is at 300 bits/s. B16: Selects Bell 103J when the modem is at 300 bits/s (default).

Result Codes:

OK n = 0, 1, 15, 16 ERROR Otherwise

Cn Carrier Control

The modem will accept the C1 command without error in order to ensure backward compatibility with communications software that issues the C1 command. However, this modem does not support the C0 command. The C0 command may instruct some other modems to not send carrier (i.e., it puts them in a receive-only mode).

C0: Transmit carrier always off. C1: Normal transmit carrier switching.

Result Codes:

OK n = 1 ERROR Otherwise

Dn Dial

This command instructs the modem to begin the dialing sequence. The dial string (n, including modifiers and the telephone number) is entered after the ATD command.

A dial string can be up to 40 characters long. Any digit or symbol (0-9, *, #, A, B, C, D) may be dialed as touch-tone digits. Characters such as spaces, hyphens, and parentheses do not count, they are ignored by the modem and may be included in the dial string to enhance readability.

The following may be used as dial string modifiers:

L Redials last number. Should be the first character following ATD, ignored

otherwise. The modem displays the dialing string in the following format: Dialingxxxxxxx where xxxxxxx is the last number dialed.

P Pulse dialing. (e.g. ATDPxxx. Dialing set to pulse as default.) T Touch-tone dialing (default). (e.g. ATDTxxx. Dialing set to tone as default.) , Pause during dialing. Pause for time specified in Register S8 before process-

ing the next character in the dial string.

W Wait for dial tone. Modem waits for a second dial tone before processing the

dial string.

@ Wait for quiet answer. Wait for five seconds of silence after dialing the num-

ber. If silence is not detected, the modem sends a NO ANSWER result code back to the user.

! Hook flash. Causes the modem to go on-hook for 0.5 seconds and then re-

turn to off-hook.

; Return to command mode. Causes the modem to return to command mode

after dialing the number, without disconnecting the call.

^ Disable data calling tone transmission. S=n Dial a telephone number previously stored using the &Zn=x command (see

the &Zn=x command for further information). The range of n is 0-3.

$ Bong tone detection.

En Echo Command

This command controls whether or not the characters entered from your computer keyboard are echoed back to your monitor while the modem is in command mode.

E0: Disables echo to the computer. E1: Enables echo to the computer (default).

Result Codes:

OK n = 0, 1 ERROR Otherwise

Fn On-line Data Character Echo Command

This command determines if the modem will echo data from the DTE. This modem does not support the F0 version of the command. However, the modem will accept F1, which may be issued by older communication software, to assure backward compatibility.

F0: Online data character echo enabled (NOT SUPPORTED, ERROR). F1: Online character echo disabled.

Result Codes:

OK n = 1 ERROR Otherwise

Hn Hook Control

This command instructs the modem to go on-hook to disconnect a call, or offhook to make the phone line busy.

H0: Modem goes on-hook (default). H1: Modem goes off-hook.

Result Codes:

OK n = 0, 1 ERROR Otherwise

In Request ID Information

This command displays specific product information about the modem.

I0: Returns default speed and controller firmware version. (same as I3) I1: Calculates ROM checksum and displays it on the DTE (e.g., 12AB). I2: Performs a ROM check and calculates and verifies the checksum dis-

playing OK or ERROR.

I3: Returns the default speed and the controller firmware version. (same as

I0) I4: Returns firmware version for data pump (e.g., 94). I5: Returns the board ID: software version, hardware version, and country

ID. I6 Response OK I7 Response OK I8 Response OK I9: Returns country code (e.g., North America Ver. 1).

Result Codes:

OK n = 0-9 ERROR Otherwise

Ln Monitor Speaker Volume

This command sets speaker volume to low, medium, or high.

L0: Selects lowest volume. L1: Selects low volume. L2: Selects medium volume (default). L3: Selects high volume.

Result Codes:

OK n = 0, 1, 2, 3 ERROR Otherwise

Mn Monitor Speaker Mode

This command turns the speaker on or off.

M0: The speaker is off. M1: The speaker is on until the modem detects the carrier signal (default). M2: The speaker is always on when modem is off-hook. M3: The speaker is on until the carrier is detected, except while dialing.

Result Codes:

OK n = 0, 1, 2, 3 ERROR Otherwise

Nn Modulation Handshake

This command controls whether or not the local modem performs a negotiated handshake at connection time with the remote modem when the communication speed of the two modems is different.

N0: When originating or answering, this is for handshake only at the com-

munication standard specified by S37 and the ATB command. N1: When originating or answering, begin the handshake only at the com-

munication standard specified by S37 and the ATB command. During

handshake, fallback to a lower speed may occur (default).

Result Codes:

OK n = 0, 1 ERROR Otherwise

On Return On-line to Data Mode

O0: Instructs the modem to exit on-line command mode and return to data

mode (see AT Escape Sequence, +++). O1: This command issues a retrain before returning to on-line data mode. O3: This command issues a rate renegotiation before returning to online

data mode.

Result Codes:

OK n = 0, 1, 3 ERROR Otherwise

P Select Pulse Dialing

This command configures the modem for pulse (non-touch-tone) dialing. Dialed digits are pulsed until a T command or dial modifier is received. Tone dial is the default setting.

Qn Result Code Control

Result codes are informational messages sent from the modem and displayed on your monitor. Basic result codes are OK, CONNECT, RING, NO CARRIER, and ERROR. The ATQ command allows the user to turn result codes on or off.

Q0: Enables modem to send result codes to the computer (default). Q1: Disables modem from sending result codes to the computer.

Result Codes:

OK n = 0, 1 ERROR Otherwise

T Select Tone Dialing

This command instructs the modem to send DTMF tones while dialing. Dialed digits are tone dialed until a P command or dial modifier is received. This is the default setting.

Vn DCE Response Format

This command controls whether result codes (including call progress and negotiation progress messages) are displayed as words or their numeric equivalents.

V0: Not supported. Results are always text. V1: Displays result codes as text (default).

Result Codes:

OK n = 0, 1 ERROR Otherwise

Wn Result Code Option

W0: CONNECT result code reports DTE speed. Disable protocol result codes. W1: CONNECT result code reports DTE speed. Enable protocol result codes. W2: CONNECT result code reports DCE speed. Enable protocol result codes

(default).

Result Codes:

OK n = 0, 1, 2 ERROR Otherwise

Xn Result Code Selection and Call Progress Monitoring

This command enables tone detection options used in the dialing process. As these functions are chosen, the modem chipsets result codes are also affected. Therefore, this command is frequently used to control the modem chipsets responses. The primary function of this control is to control the modem chip sets call response capabilities.

Extended Result Codes

Disabled: Displays only the basic result codes OK, CONNECT, RING,

NO CARRIER, and ERROR.

Enabled: Displays basic result codes, along with the connect message

and the modems data rate, and an indication of the modems error correction and data compression operation.

Dial Tone Detect

Disabled: The modem dials a call regardless of whether it detects a dial

tone. The period of time the modem waits before dialing is specified in register S6.

Enabled: The modem dials only upon detection of a dial tone, and dis-

connects the call if the dial tone is not detected within 10 seconds.

Busy Tone Detect

Disabled: The modem ignores any busy tones it receives.

Enabled: The modem monitors for busy tones.

Ext. Result Code Dial Tone Detect Busy Tone Detect

X0 Disable Disable Disable

X1 Enable Disable Disable

X2 Enable Enable Disable

X3 Enable Disable Enable

X4 Enable Enable Enable (default)

X5 Enable Enable Enable

X6 Enable Enable Enable

X7 Disable Enable Enable

Result Codes:

OK n = 0, 1, 2, 3, 4, 5, 6, 7

ERROR Otherwise

Yn Long Space Disconnect

Long space disconnect is always disabled.

Y0: Disable long space disconnect (default). Y1: Enable long space disconnect. (NOT SUPPORTED)

Result Codes:

OK n = 0

ERROR Otherwise

Zn Recall Stored Profile

This command instructs the modem chip set to go on-hook and restore the profile saved by the last &W command. Either Z0 or Z1 restores the same single profile.

Result Codes:

OK n = 0, 1

ERROR Otherwise

&Bn V.32 Auto Retrain

This modem always auto retrains.

&B0: Disable V.32 auto retrain. ( NOT SUPPORTED) &B1: Enable V.32 auto retrain (default).

Result Codes:

OK n = 1

ERROR Otherwise

&Cn Data Carrier Detect (DCD) Control

Data Carrier Detect is a signal from the modem to your computer indicating that the carrier signal is being received from a remote modem. DCD normally turns off when the modem no longer detects the carrier signal.

&C0: The state of the carrier from the remote modem is ignored. DCD circuit is always on.

&C1: DCD turns on when the remote modems carrier signal is detected, and off when the carrier signal is not detected (default).

Result Codes:

OK n = 0, 1

ERROR Otherwise

&Dn DTR Control

This command interprets how the modem responds to the state of the DTR signal and changes to the DTR signal.

&D0: Ignore. The modem ignores the true status of DTR and treats it as always

on. This should only be used if your computer does not provide DTR to the modem.

&D1: If the DTR signal is not detected while in on-line data mode, the modem

enters command mode, issues OK result code, and remains connected.

&D2: If the DTR signal is not detected while in on-line data mode, the modem

disconnects (default). If this signal is not present, the modem will not answer or dial.

&D3: Monitor DTR signal when an on-to-off transition occurs, the modem per-

forms a soft reset as if the ATZ command was received.

Result Codes:

OK n = 0, 1, 2, 3

ERROR Otherwise

&Fn Load Factory Settings

This command loads the configuration stored and programmed at the factory. This operation replaces all of the command options and the S-register settings in the active configuration with factory values.

&F0: Recall factory setting as active configuration. (default)

&Gn V.22bis Guard Tone Control

This command determines which guard tone, if any, to transmit while transmitting in the high band (answer mode). This command is only used in V.22 and V.22bis mode. This option is not used in North America and is for international use only.

&G0: Guard tone disabled (default). &G1: Sets guard tone to 550 Hz. &G2: Sets guard tone to 1800 Hz.

Result Codes:

OK n = 0, 1, 2

ERROR Otherwise

&Jn Auxiliary Relay option

&J0: The auxiliary relay is never closed. &J1: NOT SUPPORTED, responds ERROR.

Result Codes:

OK n = 0

ERROR Otherwise

&Kn Local Flow Control Selection

&K0: Disable flow control. &K1: Reserved. &K2: Reserved. &K3: Enable RTS/CTS flow control (default). &K4: Enable XON/XOFF flow control.

Result Codes:

OK n = 0, 3, 4

ERROR Otherwise

&Mn Asynchronous Communications Mode

&M0: Asynchronous mode (default). &M1: Reserved. &M2: Reserved. &M3: Reserved. &M4: Reserved.

Result Codes:

OK n = 0

ERROR Otherwise

&Pn Pulse Dial Make-to-Break Ratio Selection

This Command is effective only for Japan.

&P0 39/61 make/break ratio, 10PPS &PI 33/67 make/break ratio, 10PPS (default) &P2 33/67 make/break ratio, 20PPS

Result Codes:

OK n = 0, 1, 2

ERROR Otherwise

&Qn Asynchronous Communications Mode

&Q0: Asynchronous Mode, buffered. Same as \N0. &Q1: Reserved. &Q2: Reserved.

&Q3: Reserved. &Q4: Reserved. &Q5: Error Control Mode, buffered (default). Same as \N3. &Q6: Asynchronous Mode, buffered. Same as \N0. &Q7: Reserved. &Q8: MNP error control mode. If an MNP error control protocol is not estab-

lished, the modem will fallback according to the current user setting inS36.

&Q9: V.42 or MNP error control mode. If neither error control protocol is estab-

lished, the modem will fallback according to the current user setting inS36.

Result Codes:

OK n = 0, 5, 6, 8, 9

ERROR Otherwise

&Sn Data Set Ready (DSR) Option

This command selects DSR action.

&S0: DSR always ON (default). &S1: DSR comes on when establishing a connection and goes off when the con-

nection ends.

Result Codes:

OK n = 0, 1

ERROR Otherwise

&V0 View Active Configuration and Stored Profile

This command is used to display the active profiles. &V0: View active file

Option Selection AT Cmd

Comm Standard Bell B CommandCharEcho Enable E Speaker Volume Medium L Speaker Control OnUntilCarrier M Result Codes Enable Q Dialer Type Tone T/P ResultCode Form Text V ExtendResultCode Enabled X DialTone Detect Enable X

BusyTone Detect Enable X LSD Action Standard RS232 &C DTR Action Standard RS232 &D

Press any key to continue; ESC to quit.

Option Selection AT Cmd

V22b Guard Tone Disable &G Flow Control Hardware &K Error Control Mode V42, MNP, Buffer \N Data Compression V42bis/MNP5 %C AutoAnswerRing# 0 S0 AT Escape Char 43 S2 CarriageReturn Char 13 S3 Linefeed Char 10 S4 Backspace Char 8 S5 Blind Dial Pause 2 sec S6 NoAnswer Timeout 50 sec S7 , Pause Time 2 sec S8

Press any key to continue; ESC to quit.

Option Selection AT Cmd

No Carrier Disc 2000 msec S10 DTMF Dial Speed 95 msec S11 Escape GuardTime 1000 msec S12 Data Calling Tone Disabled S35 Line Rate 33600 S37 DSVD mode Disabled -SSE

Press any key to continue; ESC to quit.

Stored Phone Numbers

&Z0= &Z1= 101 &Z2= &Z3=

&Wn Store Current Configuration

This command stores certain command options and S-register values into the modems nonvolatile memory. The ATZ command or a powerup reset of the modem restores this profile.

Result Codes:

OK n = 0

ERROR Otherwise

&Yn Select Stored Profile for Hard Reset

This command does not change the behavior of the modem but is included for compatibility with applications that issue the &Y0 command:

&Y0: Select stored profile 0 on powerup &Y1: ERROR.

Result Codes:

OK n = 0

ERROR Otherwise

&Zn=x Store Telephone Number

This command is used to store up to four dialing strings in the modems nonvolatile memory for later dialing. The format for the command is &Zn = stored number where n is the location 0?3 to which the number should be written. The dial string may contain up to 40 characters. The ATDS = n command dials using the string stored in location n.

Result Codes:

OK n = 0, 1, 2, 3 ERROR Otherwise

\An Select Maximum MNP Block Size

The modem will operate an MNP error corrected link using a maximum block size controlled by the parameter supplied.

\AO 64 characters. \A1 128 characters.

\A2 192 characters. \A3 256 characters (DEFAULT).

Result Codes:

OK n = 0, 1, 2, 3

ERROR Otherwise

\Bn Transmit Break to Remote

In non-error correction mode, the modem will transmit a break signal to the remote modem with a length in multiples of 100ms according to parameter specified. The command works in conjunction with the \K command.

\B1-\B9 Break length in 100ms units. (Default = 3.) (Non-error corrected mode only.)

Result Codes:

OK If connected in data modem mode.

NO CARRIER If not connected or connected in fax modem mode.

\G Modem Port Flow Control

\G0: Returns an OK for compatibility (default). \G1: NOT SUPPORTED responds ERROR.

Result Codes:

OK n = 0

ERROR Otherwise

\J Adjust Bits/s Rate Control

When this feature is enabled, the modem emulates the behavior of modems that force the DTE interface to the line speed.

\J0: Turn off feature (default). \J1: Turn on feature.

Result Codes:

OK n = 0, 1

ERROR Otherwise

\Kn Break Control

Controls the response of the modem to a break received from the DTE or the remote modem or the \B command. The response is different in three separate states. The first state is where the modem receives a break from the DTE when the modem is operating in data transfer mode:

\K0 Enter on-line command mode, no break sent to the remote

modem.

\K1 Clear data buffers and send break to remote modem.

\K2 Same as 0.

\K3 Send break to remote modem immediately.

\K4 Same as 0.

\K5 Send break to remote modem in sequence with transmitted data.

(Default.)

The second case is where the modem is in the on-line command state (waiting for AT commands) during a data connection, and the \B is received in order to send a break to the remote modem:

\K0 Clear data buffers and send break to remote modem.

\K1 Clear data buffers and send break to remote modem. (Same as 0.)

\K2 Send break to remote modem immediately.

\K3 Send break to remote modem immediately. (Same as 2.)

\K4 Send break to remote modem in sequence with data.

\K5 Send break to remote modem in sequence with data. (Same as 4.)

(Default.)

The third case is where a break is received from a remote modem during a connection:

\K0 Clear data buffers and send break to the DTE.

\K1 Clear data buffers and send break to the DTE. (Same as 0.)

\K2 Send a break immediately to DTE.

\K3 Send a break immediately to DTE. (Same as 2.)

\K4 Send a break in sequence with received data to DTE.

\K5 Send a break in sequence with received data to DTE. (Same as 4.)

(Default)

Result Codes:

OK n = 0,1, 2, 3, 4, 5

ERROR Otherwise

\Nn Error Control Mode Selection

This command determines the type of error control used by the modem when

sending or receiving data.

\N0: Buffer mode. No error control (same as &Q6). \N1: Direct mode. \N2: MNP or disconnect mode. The modem attempts to connect in MNP 2-4

error control procedure. If this fails, the modem disconnects. This is also known as MNP reliable mode.

\N3: V.42, MNP, or buffer (default). The modem attempts to connect in V.42 er-

ror control mode. If this fails, the modem attempts to connect in MNP mode. If this fails, the modem connects in buffer mode and continues operation. This is also known as V.42/ MNP auto reliable mode (same as &Q5).

\N4: V.42 or disconnect. The modem attempts to connect in V.42 error control

mode. If this fails, the call will be disconnected. \N5: V.42 MNP or buffer (same as \N3) \N7: V.42. MNP or buffer (same as \N3).

Result Codes:

OK n = 0, 1, 2, 3, 4, 5, 7

\Q Local Flow Control Selection

\Q0: Disable flow control. Same as &K0. \Q1: XON/XOFF software flow control. Same as &K4. \Q2: CTS-only flow control. This is not supported, and the response is ERROR. \Q3: RTS/CTS to DTE (default). Same as &K3. Result Codes:

OK n = 0, 1, 3 ERROR Otherwise

\Rn Ring indicator signal off after the telephone call is

answered (Compatibility command)

\R0 ring indicator signal is off after the telephone call is answered

Result Codes:

OK n = 0 ERROR Otherwise

\Tn Inactivity Timer

This command specifies the length of time (in minutes) that the modem will wait

before disconnecting when no data is sent or received. A setting of zero disables the timer. Alternatively, this timer may be specified in register S30. This function is only applicable to buffer mode.

Result Codes:

OK n = 0− 255 ERROR Otherwise

\Vn Protocol Result Code

\V0: Disable protocol result code \V1: Enable protocol result code \V2: Enable protocol result code

Result Codes:

OK n = 0, 1, 2 ERROR Otherwise

\Xn XON/XOFF Pass Through

\X0 Modem processes XON/XOFF flow control characters locally (DEFAULT). \X1 Modem processes and pass XON/XOFF flow control characters.

Result Codes:

OK n = 0, 1 ERROR Otherwise

-Cn Data Calling Tone

Data Calling Tone is a tone of certain frequency and cadence as specified in V.25 which allows remote Data/FAX/Voice discrimination. The frequency is 1300 Hz with a cadence of .5 s on and 2 s off.

-CO: Disabled (default).

-C1: Enabled.

Result Codes:

OK n = 0, 1 ERROR Otherwise

-V90=x V.90 Downstream Rate and Control

Use this command to enable/disable V.90 connection and to control V.90 connection rates. The command syntax is AT-V90=x. Where x is a value from the list below.

AT-V90=x Downstream Rate

0 V.90 disabled 1 Auto Rate (default) 2 28000 bits / s 3 29333 bits / s 4 30666 bits / s 5 32000 bits / s 6 33333 bits / s 7 34666 bits / s 8 36000 bits / s 9 37333 bits / s 10 38666 bits / s 11 40000 bits / s 12 41333 bits / s 13 42666 bits / s 14 44000 bits / s 15 45333 bits / s 16 46666 bits / s 17 48000 bits / s 18 49333 bits / s 19 50666 bits / s 20 52000 bits / s 21 53333 bits / s

Additional Commands:

AT-V90? shows the current value and displays the

selected rate.

AT-V90=? show the range (0-21).

%B View Numbers in Blacklist

If blacklisting is in effect, this command displays the numbers for which the last call attempted in the past two hours failed. The ERROR result code appears in countries that do not require blacklisting.

%Cn Enable/Disable Data Compression

Enables or disables data compression negotiation on an error corrected link.

%C0 Disables data compression %C1 Enables both V.42 bis and MNP 5 data compression

Result Codes:

OK n = 0, 1 ERROR Otherwise

AT Commands for Testing and Debugging

The following commands are to be used for testing and debugging only and are not meant for general use.

&Tn Self-Test Commands

This command allows the user to perform diagnostic tests on the modem. These tests can help to isolate problems when experiencing periodic data loss or random errors.

&T0: Abort. Stops any test in progress. &T1: Local analog loop. This test verifies modem operation, as well as the con-

nection between the modem and computer. Any data entered at the local DTE is modulated, then demodulated, and returned to the local DTE. To

work properly, the modem must be off-line. &T3: Local digital loopback test. &T6: Remote digital loopback test. This test can verify the integrity of the local

modem, the communications link, and the remote modem. Any data en-

tered at the local DTE is sent to, and returned from, the remote modem. To

work properly, the modems must be on-line with error control disabled.

Result Codes:

OK n = 0 CONNECT n = 1, 3, 6 ERROR Otherwise

&&C Write to/Read from DSP Register

AT&&C<loc>,<val> writes the value <val> to DSP register at location <loc>. AT&&C<loc> reads from location <loc>.

&&L Line-to-Line Loopback

This command provides a loopback for line-to-line.

&&R Write to/Read from DSP RAM Location

AT&&R<loc>,<val> writes the value <val> to DSP RAM location <loc>. AT&&R<loc> reads from location <loc>.

ATI11 Display Diagnostic Information for the last modem connection

The ATI11 command displays the following diagnostic information for the last modem connection. A value of NA will be displayed if that parameter is not applicable for that connection.

Table 1. Diagnostic Information

Description Example Comments

Last Connection V.34 V.90/56K/V.34/V.32 - The last data

connection is successful. Failure The last data connection failed.

Initial Transmit 33600 The upload connection rate after Carrier Rate initial negotiation.

Initial Receive Carrier Rate 33600 The download connection rate

after initial negotiation.

Final Transmit Carrier Rate 33600 The last upload connection rate.

Final Receive Carrier Rate 33600 The last download connection rate.

Protocol Negotiation Result V.42 Possible results are: V.42, MNP or

noEC

Data Compression Result V.42bis Possible results are: V.42bis,

MNP5 or no Compression.

Estimated Noise Level 10 An average of the squared error

between the received constellation point and the decision point.

Receive Signal Power Level 20 Receive signal (-dBm)

Transmit Signal Power Level 10 Transmit signal level ( dBm)

Round Trip Delay (msec) 60 Measured Round Trip Delay in ms

Near Echo Level (-dBm) 39 Measured Near Echo Level

Far Echo Level (-dBm) 60 Measured Far Echo Level

Transmit Frame Count 5000 Number of HDLC frames transmit-

ted.

Description Example Comments

Transmit Frame Error Count 10 Number of frame errors transmitted

Receive Frame Count 5000 Number of HDLC frames received.

Receive Frame Error Count 10 Number of frame errors received

Retrain and Rate Negotiate Event 1 Number of retrains initiated by the the local Modem local modem.

Retrain and Rate Negotiate Event 1 Number of retrains initiated by the remote Modem remote modem.Call Termination

Call Termination Cause 0 0 -Call Terminated by Local

Modem 1 -Call Terminated by Remote Modem 2 -No Answer - the Remote Modem did not answer 3 -Training Failure - the modems failed to negotiate V.34 or 56K protocols. 4 -Protocol Failure - the modems failed to negotiate V.42 protocol.

Robbed-Bit Signaling (56K only) : 12 The number of rob-bits detected

during the session.

Digital Loss 0 Digital Loss in dB.

Remote Server I.D. XXX The ID number of the remote

server.

S-Registers Reference

S-Registers Definitions

S-registers generally affect how the AT commands perform. Contents of the registers can be displayed or modified when the modem is in command mode.

To display the value of an S-register:

TYPE: ATSn?

where n is the register number.

PRESS: Enter

To modify the value of an S-register:

TYPE: ATSn = r

where n is the register number, and r is the new register value.

PRESS: Enter

S0 Auto Answer Ring Number

This register determines the number of rings the modem will count before automatically answering a call. Enter 0 (zero) if you do not want the modem to automatically answer at all. When disabled, the modem can only answer with an ATA command.

Range: 0−255 Default: 0 Units: rings

S1 Ring Counter

This register, Ring Counter, is read only. The value of S1 is incremented with each ring. If no rings occur over a six second interval, this register is cleared.

Range: 0−255 Default: 0 Units: rings

S2 AT Escape Character (user defined)

This register determines the ASCII valued used for an escape sequence. The default is the + character. The escape sequence allows the modem to exit data mode and enter command mode when on-line. Values greater than 127 disable the escape sequence.

Range: 0−255 Default: 43 Units: ASCII

S3 Command Line Termination Character (user defined)

This register determines the ASCII values as the carriage return character. This character is used to end command lines and result codes.

Range: 0−127, ASCII decimal Default: 13 (carriage return) Units: ASCII

S4 Response Formatting Character (user defined)

This register determines the ASCII value used as the line feed character. The modem uses a line feed character in command mode when it responds to the computer.

Range: 0−127, ASCII decimal Default: 10 (line feed) Units: ASCII

S5 Command Line Editing Character (user defined)

This register sets the character recognized as a backspace and pertains to asynchronous only. The modem will not recognize the backspace character if it is set to a value that is greater than 32 ASCII. This character can be used to edit a command line. When the echo command is enabled, the modem echoes back to the local DTE the backspace character, an ASCII space character, and a second backspace character. This means a total of three characters are transmitted each time the modem processes the backspace character.

Range: 0−32, 127 Default: 8 (backspace) Units: ASCII

S6 Wait Before Dialing

This register sets the length of time, in seconds, that the modem must wait (pause) after going off-hook before dialing the first digit of the telephone number. The modem always pauses for a minimum of two seconds, even if the value of S6 is less than two seconds. The wait for dial tone call progress feature (W dial modifier in the dial string) will override the value in register S6. This operation, how-

ever, may be affected by some ATX options according to country restrictions.

Range: 2-65 Default: 2 Units: seconds

S7 Connection Completion Time-Out

This register sets the time, in seconds, that the modem must wait before hanging up because carrier is not detected. The timer is started when the modem finishes dialing (originate), or goes off-hook (answer). In originate mode, the timer is reset upon detection of an answer tone if allowed by country restriction. The timer also specifies the wait for silence time for the @ dial modifier in seconds. S7 is not associated with the W dial modifier.

Range: 1-255 Default: 50 Units: seconds

S8 Comma Dial Modifier Time

This register sets the time, in seconds, that the modem must pause when it encounters a comma (,) in the dial command string.

Range: 0-65 Default: 2 Units: seconds

S10 Automatic Disconnect Delay

This register sets the length of time, in tenths of a second, that the modem waits before hanging up after a loss of carrier. This allows for a temporary carrier loss without causing the local modem to disconnect. The actual interval the modem waits before disconnecting is the value in register S10.

Range: 1-254 Default: 20 Units: 0.1 seconds

S11 DTMF Dialing Speed

This register determines the dialing speed which is prefixed for each country.

Range: 50-150 Default: 95 Units: 0.001 seconds

S12 Escape Guard Time

This register sets the value (in 20 ms increments) for the required pause after the escape sequence (default 1 s).

Range: 0-255 Default: 50 Units: 0.02 seconds

S14 General Bit Mapped Options Status

Indicates the status of command options. Only bit 2 and bit 5 are used, read only. Bit 3 Result codes (Vn)

0 = Numeric (V0) 1 = Verbose (Vl) (Default)

Bit 6 Pulse dial PPS selection (&Pn)

0 = 10 PPS (&p0, &p1) (Default) 1 = 20 PPS (&p2)

Default: 8 (00001000b)

S21 V.24/General Bit Mapped Options Status

Indicates the status of command options. Only bits 3, 4 and 5 are used, read only.

Bits 3-4 DTR behavior (&Dn)

0 = &D0 selected 1 = &D1 selected 2 = &D2 selected (Default) 3 = &D3 selected

Bit 5 DCD behavior (&Cn)

0 = &C0 selected 1 = &C1 selected (Default)

Default: 48 (00110000b)

S22 Results Bit Mapped Options Status

Indicates the status of command options. Only bits 4, 5 and 6 are used, read only.

Bits 4-6 result codes (Xn)

0 = X0 selected 4 = X1 selected 5 = X2 selected 6 = X3 selected 7 = X4 selected (Default)

Bit 7 Pulse dial make/break ratio (&Pn)

0 = 33/67 make/break ratio (&P1, &P2) (Default) 1 = 39/61 make/break ratio (&P0)

Default: 112 (01110000b)

S24 Timer to Control Sleep Mode

This command displays the number of seconds of inactivity (no characters sent from the DTE, no RING) in the off-line command state before the modem places itself into standby mode. A value of zero prevents standby mode.

Note: If a number between 1 and 4 is entered for this register, it will set the value to 5, and the inactivity before standby will be 5 seconds. This is done for compatibility with previous products which allowed time-outs down to 1 s.

Range: 0, 5-255 Default: 10

S28 V.34 Modulation Enable/Disable

This register enables/disables V.34 modulation.

0 = disabled, 1-255 = enabled,

Range: 0-255 Default: 1

S30 Inactivity Timer

S30 specifies the length of time (in minutes) that the modem will wait before disconnecting when no data is sent or received. This function is only applicable to buffer mode.

Range: 0-255 Default: 0 Units: minutes

S32 Synthetic Ring Volume

This register specifies a synthetic ring volume in dB with an implied minus sign.

Range: Default: 16

S33 Synthetic Ring Frequency

This register specifies a synthetic ring frequency. Valid ranges are 0-5, with 0= disabled and 1-5 corresponding to 5 ring frequencies.

Range: 0-5 Default: 0

S35 Data Calling Tone

Data Calling Tone is a tone of certain frequency and cadence as specified in V.25 which allows remote Data/FAX/Voice discrimination. The frequency is 1300 Hz with a cadence of .5 s on and 2 s off.

0 = disabled, 1 = enabled,

Range: 0-1 Default: 0

S36 Negotiation Fallback (default 7)

This register specifies the action to take in the event of negotiation failure when error control is selected.

S36 = 0, 2 Hang up. S36 = 1, 3 Fall back to an asynchronous connection. S36 = 4, 6 Attempt MNP. If MNP fails, hang up. S36 = 5, 7 Attempt MNP. If MNP fails, fall back to asynchronous

connection.

S37 Dial Line Rate (default 0)

S37 = 0 maximum modem speed S37 = 1 reserved S37 = 2 1200 bits/s and 75 bits/s S37 = 3 300 bits/s

S37 = 4 reserved S37 = 5 1200 bits/s S37 = 6 2400 bits/s S37 = 7 4800 bits/s S37 = 8 7200 bits/s S37 = 9 9600 bits/s S37 = 10 12000 bits/s S37 = 11 14400 bits/s S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s

S38 56K Dial Line Rate (default 1)

There are 2 S-registers which support K56flex connections. S38 sets the maximum K56flex downstream speed that the modem attempts to connect. To disable K56flex, set S38 to 0. The S37 register is used to control the upstream V.34 rate. (Note: Use the AT-V90=x command to control V.90 connections)

S38 = 0 K56flex disabled - V.34 connection (see S37) S38 = 1 K56flex autorate - maximum achievable connection S38 = 2 32000 bits / s S38 = 3 34000 bits / s S38 = 4 36000 bits / s S38 = 5 38000 bits / s S38 = 6 40000 bits / s S38 = 7 42000 bits / s S38 = 8 44000 bits / s S38 = 9 46000 bits / s S38 = 10 48000 bits / s S38 = 11 50000 bits / s S38 = 12 52000 bits / s S38 = 13 54000 bits / s S38 = 14 56000 bits / s

S40 ETC Startup Autorating (default 0, range 0-2)

S20=0 Startup with normal autorating. S20=1 Startup at initial rate of 4800 or below.

S20=2 Startup at initial rate of 9600 or below.

Range: 0-2 Default: 0

S42 Auto Rate (default 1, range 0-1)

This command is used for testing and debugging only.

V.32bis and V.22bis auto rate is disabled. Retrain operation is disabled or enabled in data mode, and fallback is disabled in data mode.

0 = auto rate disabled, 1 = enabled.

Range: 0-1 Default: 1

S43 Auto Mode (default 1, range 0-1)

This command is used for testing and debugging only.

V.32bis startup auto mode operation disabled.

0 = auto mode disabled, 1 = enabled.

Range: 0-1 Default: 1

S48 LAPM Error Control and Feature Negotiation (default 7)

S48 = 7 Negotiation enabled. S 48 = 128 Negotiation disabled; forces immediate fallback options

specified in S36.

The following chart lists the S36 and S48 configuration settings necessary to negotiate certain types of connections:

S48=7 S48 =128

S36 = 0, 2 LAPM or hangup do not use S36 = 1, 3 LAPM or async async S36 = 4, 6 LPAM, MNP, or hangup MNP or hangup S36 = 5, 7 LAPM, MNP, or async MNP or async

S89 Timer to Control Sleep Mode

Range: 0, 5-255 Default: 10

S90 Local Phone Status

This register tells the status of the local phone. It is read only.

0 = local phone on-hook 1 = local phone off-hook

S91 Line Transmit Level

This register is effective only for Japan. It specifies the line transmit level in dB with an implied minus sign.

Range: 6-15 Default: 15 Units: 1 dB

S92 Direct Connect Transmit Level (default 20)

Sets the transmit level, in dBm for direct connect. This value may have different settings for different phones.

Table 2. The Result Code Summary

Result Code Description

OK Command executed CONNECT Modem connected to line RING A ring signal has been detected NO CARRIER Modem lost carrier signal, or does not detect carrier

ERROR Invalid command CONNECT 1200 EC* Connection at 1200 bits/s NO DIALTONE No dial tone detected BUSY Busy signal detected NO ANSWER8 No quiet answer CONNECT 2400 EC* Connection at 2400 bits/s CONNECT 4800 EC* Connection at 4800 bits/s CONNECT 9600 EC* Connection at 9600 bits/s CONNECT 14400 EC* Connection at 14400 bits/s CONNECT 19200 EC* Connection at 19200 bits/s CONNECT 7200 EC* Connection at 7200 bits/s CONNECT 12000 EC* Connection at 12000 bits/s CONNECT 16800 EC* Connection at 16800 bits/s CONNECT 300 EC* Connection at 300 bits/s CONNECT 21600 EC* Connection at 21600 bits/s CONNECT 24000 EC* Connection at 24000 bits/s CONNECT 26400 EC* Connection at 26400 bits/s CONNECT 28800 EC* Connection at 28800 bits/s CONNECT 31200 EC* Connection at 31200 bits/s CONNECT 33600 EC* Connection at 33600 bits/s CONNECT 38400 EC* Connection at 38400 bits/s CONNECT 57600 EC* Connection at 57600 bits/s CONNECT 115200 EC Connection at 115200 bits/s DELAYED Delay is in effect for the dialed number BLACKLISTED Dialed number is blacklisted BLACKLIST FULL Blacklist is full CONNECT 32000 EC* Connection at 32000 bits/s, 56K rate CONNECT 34000 EC* Connection at 34000 bits/s, 56K rate CONNECT 36000 EC* Connection at 36000 bits/s, 56K rate CONNECT 38000 EC* Connection at 38000 bits/s, 56K rate CONNECT 40000 EC* Connection at 40000 bits/s, 56K rate CONNECT 42000 EC* Connection at 42000 bits/s, 56K rate CONNECT 44000 EC* Connection at 44000 bits/s, 56K rate CONNECT 46000 EC* Connection at 46000 bits/s, 56K rate CONNECT 48000 EC* Connection at 48000 bits/s, 56K rate CONNECT 50000 EC* Connection at 50000 bits/s, 56K rate CONNECT 52000 EC* Connection at 52000 bits/s, 56K rate CONNECT 54000 EC* Connection at 54000 bits/s, 56K rate CONNECT 56000 EC* Connection at 56000 bits/s, 56K rate CONNECT 58000 EC* Connection at 58000 bits/s, 56K rate CONNECT 60000 EC* Connection at 60000 bits/s, 56K rate CONNECT 28000 EC* Connection at 28000 bits/s, V.90 rate CONNECT 29333 EC* Connection at 29333 bits/s, V.90 rate CONNECT 30666 EC* Connection at 30666 bits/s, V.90 rate CONNECT 32000 EC* Connection at 32000 bits/s, V.90 rate

signal, or does not detect answer tone

CONNECT 33333 EC* Connection at 33333 bits/s, V.90 rate CONNECT 34666 EC* Connection at 34666 bits/s, V.90 rate CONNECT 36000 EC* Connection at 36000 bits/s, V.90 rate CONNECT 37333 EC* Connection at 37333 bits/s, V.90 rate CONNECT 38666 EC* Connection at 38666 bits/s, V.90 rate CONNECT 40000 EC* Connection at 40000 bits/s, V.90 rate CONNECT 41333 EC* Connection at 41333 bits/s, V.90 rate CONNECT 42666 EC* Connection at 42666 bits/s, V.90 rate CONNECT 44000 EC* Connection at 44000 bits/s, V.90 rate CONNECT 45333 EC* Connection at 45333 bits/s, V.90 rate CONNECT 46666 EC* Connection at 46666 bits/s, V.90 rate CONNECT 48000 EC* Connection at 48000 bits/s, V.90 rate CONNECT 49333 EC* Connection at 49333 bits/s, V.90 rate CONNECT 50666 EC* Connection at 50666 bits/s, V.90 rate CONNECT 52000 EC* Connection at 52000 bits/s, V.90 rate CONNECT 53333 EC* Connection at 53333 bits/s, V.90 rate

* EC only appears when the Extended Result Codes configuration option is enabled. EC is replaced

by one of the following symbols, depending upon the error control method used:

V42bisV.42 error control and V.42bis data compression. V42V.42 error control only. MNP 5 MNP class 4 error control and MNP class 5 data compression. MNP 4 MNP class 4 error control only. NoECNo error control protocol.

Appendix B: Communications Regulations

FCC REGULATIONS

The following statements are provided in accordance with the Federal Communications Commission (FCC) regulations. Please read these statements carefully before installing your modem.

FCC PART 68 REQUIREMENTS

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be given to the telephone company.

The REN is used to determine the maximum number of devices connected to your telephone line that will ring in response to an incoming call. In most, but not all, areas, the total REN of devices connected to a line should not exceed five (5.0). To find out the total permitted in your area, contact your local telephone company.

If your telephone equipment causes harm to the telephone network, the telephone company can discontinue your service temporarily. If possible, the company will notify you in advance. But if advance notice isnt practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company can make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If so, you will be notified in advance so you can make the changes needed to maintain uninterrupted service.

If you experience trouble with this equipment, please contact the manufacturer at the address given in this manual. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment in is not malfunctioning.

This equipment may not be used on public coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

DECLARATION of CONFORMITY

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio and television reception, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

CAUTION: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USERS AUTHORITY TO OPERATE THE EQUIPMENT.

CANADIAN DEPARTMENT OF COMMUNICATIONS (CDOC):

Requirements for End Users:

Notice: The Canadian Department of Communications label identifies certified equipment. This certification means the equipment meets certain telecommunications network requirements. The Department does not guarantee the equipment will operate to the users satisfaction.

Before installing this equipment users should ensure that connection to the line is allowed by the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the companys inside wiring associated with a single line individual service may be extended by means of a telephone extension cord. Compliance with the above conditions may not prevent degradation of service in certain situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Windows Marketplace V.90 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual