Windows Marketplace V.90 User Manual
Table of Contents
Do This First ................................................................................................................. 3
For Windows 95 Installation ................................................................................. 3
For Windows NT 4.0 Installation .......................................................................... 5
Installing the Modem ................................................................................................... 6
Hardware Installation............................................................................................ 6
Connecting Devices to the Modem ........................................................................ 8
Configuring Windows 95 ...................................................................................... 9
Configuring Windows 95 OEM Service Release 2 ............................................. 11
Configuring Windows NT 4.00 ............................................................................ 14
Installing and Configuring Communications Software .......................................... 17
Using the Modems Voice Features ....................................................................... 18
Troubleshooting ............................................................................................................ 19
Uninstalling the Modem ........................................................................................ 22
Appendix A - AT Command Set ................................................................................... 28
AT Commands ........................................................................................................ 28
AT Commands and S Registers for Testing and Debugging .................... 48
S Registers .............................................................................................................. 51
Appendix B - Communications Regulations .............................................................. 62
Proprietary Notice and Disclaimer
Unless otherwise noted, this document and the information herein disclosed are proprietary to the Manufacturer. Any person or entity to whom this document is furnished or
who otherwise has possession thereof, by acceptance agrees that it will not be copied or
reproduced in whole or in part, nor used in any manner except to meet the purposes for
which it was delivered.
The information in this document is subject to change without notice and should not be
construed as a commitment by the Manufacturer. Although the Manufacturer will make
every effort to inform users of substantive errors, the Manufacturer disclaims all liability
for any loss or damage resulting from the use of this document or any hardware or software described herein, including without limitation contingent, special or incidental liability.
Note: PC is a trademark of IBM Corporation. Windows 95 and Windows NT are trademarks of Microsoft, Inc.
K56flex is a trademark of Lucent Technologies, Inc. and Rockwell International.
2
Do This First
Please read the following tips carefully before attempting to
install your new modem.
For WINDOWS 95 INSTALLATION
If you are replacing the modem in your computer system with this modem, be
sure to remove all other modem drivers. Go to: Start-Settings-Control Panel
and double-click on the System icon. Select the Device Manager tab. Doubleclick on the Modems icon in the device tree to show the modems installed.
Highlight each modem listed by clicking once on the icon next to the modem
and then click the Remove button. It is also a good idea to physically remove
your old modem from the system. Note: once you remove the old modem and
its drivers from your system, you will need the old modem driver diskette if
you wish to reinstall it at a later date. Close the System Properties window
and return to the Control Panel. Double-click on the Modems icon. If a New
Hardware Panel comes up, click Cancel. If your old modem is listed, high-
light the modem and click the Remove button. Shutdown and turn off the
computer. Wait 5 seconds before turning the system back on.
Figure 1: Win95 Modems Properties Panel
If you are going to use the TAM (Telephone Answering Machine) functions
of the modem, you need to install the Unimodem V components of Windows
95. If you have Windows 95 OEM Service Release 2 (Version 4.00.950 B or
above) you do not need to install this component as it is already built into the
operating system.
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To find the Windows 95 Version on your system, select: Start-Settings-Con-
trol Panel. Double-click on the System icon. If the version of Windows 95 is
4.00.950 or 4.00.950A, go to: Start-Programs and select Windows Explorer.
Go to the UNIMODEM directory of the CD-ROM (the UNIMODEM driver
is sometimes supplied on a separate floppy) that came with your modem and
right-click on UNIMODV.INF (or UNIMODV, whichever is displayed) then
click on Install. Restart your computer to enable the drivers.
In order to support older software, the modem will always be assigned to
COM 4. This port assignment is made by Windows 95 based on instructions
contained in the .INF file supplied with the modem. Check your Windows 95
Device Manager and verify that COM 4 is not listed.
Go to Start-Settings-Control Panel. Double-click on the System icon, and
select the Device Manager tab. From the device tree, double-click the Ports
[COM & LPT] icon to expand the Ports tree. COM 1 and COM 2 should be
listed. If COM 4 is listed, it must be made available as the modem will be
automatically assigned to this port. A COM 4 listing in Device Manager
usually means that there is a piece of hardware using the port. Highlight COM
4 by clicking once and then click the Remove button. After the port has been
removed, click the Refresh button. If the COM 4 listing returns, you have a
hardware device using the port. Reinstall the device to another COM Port.
(Note: If you are not familiar with changing the settings within your system BIOS setup, you should skip the following system preinstallation procedure and go to the Installing the Modem section. Refer back to this area only
if you have a problem with installing the modem.)
Although it is possible for a PCI card to share interrupts, it is recommended
that you have one free IRQ available in your computer. The modem needs
one IRQ and two I/O Addresses to function. To check for any available interrupts in your system, go to Start-Settings-Control Panel. Double-click the
System icon and select the Device Manager tab. Click the Properties button
to view the System Resources. Their are 16 (0-15) interrupts available in a
system. Make a note of any interrupt not listed. To make sure that an available interrupt is assigned to the PCI bus, go to your system BIOS Setup
routine and find the Plug-N-Play settings. These settings can be found within
the Advanced, PNP/PCI Configuration, or Plug and Play Configuration
sections depending on the BIOS Manufacturer. Next, verify that one free
IRQ has been set so that the PCI bus has access to it (some BIOS dont allow
individual selection of interrupts to ISA, Plug-N-Play, or PCI). These settings can be called ICU, ICU/PCI, PCI, or PNP depending on your BIOS
version and manufacturer. Do not set this interrupt to ISA only or to Legacy
ISA. Pay attention to the IRQ usage of the other peripherals in your system.
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Do not reassign an interrupt that is already in use by an ISA card to the PCI
bus. Since each BIOS manufacturer has a different way of handling these
configurations, you may have to use trial-and-error to get your modem properly configured. Be sure to Save the settings before exiting the BIOS Setup.
You are now ready to install the modem. Proceed to the Installing the Mo-
dem section.
For WINDOWS NT 4.0 INSTALLATION
If you are replacing the current modem in your computer system with this
new modem, be sure to remove all other modem drivers from your operating
system. Go to: Start-Settings-Control Panel and double-click on the Mo-
dems icon. Highlight the modem you wish to remove and click the Remove
button. Shutdown the computer, power-down, and physically remove the
modem from your system. Do not install your new modem at this time. Follow the procedures below to help insure a trouble-free installation. Note:
once you remove the old modem and its drivers from your system, you will
need the old modem driver diskette if you wish to reinstall it at a later date.
Determine that your operating system has the latest upgrade available. Ser-
vice Pack 3 (or greater) should be installed. Go to Start- Settings-Admin-
istrative Tools-Windows NT Diagnostics. Select the Version folder. Service Pack 3 (or greater) should be stated. If you do not have the latest service
pack upgrade installed, it must be obtained from Microsoft. The latest upgrade can be downloaded from the Microsoft ftp site.
(Note: If you are not familiar with changing the settings within your system
BIOS setup, you should skip the following system preinstallation procedure
and go to the Installing the Modem section. Refer back to this area only if
you have a problem with installing the modem.)
Check your system BIOS IRQ assignments and make sure that at least
two interrupts (especially any unused interrupts) have been assigned to the
PCI bus. Go to your system BIOS Setup routine and find the Plug-N-Play
settings. These settings can be found within the Advanced, PNP/PCI Con-
figuration, or Plug and Play Configuration sections depending on the BIOS
Manufacturer. Next, verify that at least two IRQs have been set so that the
PCI bus has access to them (some BIOS dont allow individual selection of
interrupts to ISA, Plug-N-Play, or PCI). These settings can be called ICU,
ICU/PCI, PCI, or PNP depending on your BIOS version and manufacturer.
Do not set all the interrupts to ISA only or to Legacy ISA. Pay attention
to the IRQ usage of the other peripherals in your system. Do not reassign an
interrupt that is already in use by an ISA card to the PCI bus.
5
Installing The Modem
HARDWARE INSTALLATION
1. Switch off the computer and all peripheral devices connected to it.
2. Unplug the computer power cord from the wall receptacle.
3. Remove the computers cover. Refer to your computer owners manual for
instructions.
4. Remove the screw securing the expansion slot cover behind one of the
computers available PCI expansion slots. Lift the expansion slot cover out
as shown below.
Figure 5: Removing the Backplate
Always discharge static electricity before handling your modem. You may discharge static
electricity by touching a grounded metal structure or by using any commercially available
grounding strap.
Make sure the expansion slot type is PCI, which has a smaller slot to fit the PCI modem card.
These connectors are usually white in color. ISA card slots have larger connectors and are
nearly always black in color.
The position and colors of the expansion slots in your computer may differ from the illustrations shown in Fig. 7 or Fig. 8, but the installation procedure should be the same.
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5. Firmly, but gently, insert the modem into the available PCI expansion slot.
Ensure that the card is seated properly before securing it with the screw removed in Step 4, as shown in the following diagram:
Fig. 6: Installing The Modem
6. Put the chassis cover back on the computer.
7. Be sure that all power switches are in the OFF position, then reconnect the
power cables to the computer and its peripherals.
8. Connect the telephone line cable to the Line (Telco) jack as shown in Fig.7.
9. Turn on the computer and proceed to the following sections to configure your
modem to the operating system you are using.
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CONNECTING DEVICES TO THE MODEM
Fig.7: Connecting Devices
On the rear panel of your modem are input jacks to connect devices to the modem.
As shown in the diagram, there are jacks for connection to a phone and to a phone
line. The connector labeled Line (Telco) is meant to be connected to a standard
analog phone line. To help reduce the load on your phone line, it is recommended
that the modem be the only device connected. You should remove all other devices from your telephone line while the modem is in use.
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CONFIGURING WINDOWS 95
Step 1 Upon startup, Windows 95 detects the modem and displays the New
Hardware Found dialog box.
Select Driver from disk provided by hardware manufacturer
then Click OK.
Step 2 If Windows asks for an installation disk, click OK and type A:\ in the
dialog box that appears and click OK.
Step 3 After the installer has copied the .INF files to the hard disk, a New Hard-
ware Found dialog box should appear prompting for the Wave Device
for Voice Modem. Click OK. (see Do This First for information on
UNIMODEM.INF if the following screen does not appear).
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Step 4 Click OK to copy the Wave Device .INF file from the A:\ drive (or CD-
ROM Drive) to the hard drive.
Step 5 To determine what COM port and IRQ is assigned to the modem in Win-
dows 95, click on the Modems icon in Control Panel and select the
Diagnostic tab. Click on the COM Port icon next to the modem and then
click on the More Info button to view the modem properties.
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CONFIGURING WINDOWS 95 OEM SR2
Step 1 Upon startup, Windows 95 detects the modem and launches the Update
Device Driver Wizard dialog box. Insert the diskette containing the
modems Windows 95 .INF files and click Next >.
Step 2 After Windows 95 has found the updated drivers for your modem, click
Finish.
Step 3 If Windows asks for an installation disk, click OK and type A:\ in the
dialog box that appears and click OK.
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Step 4 After the Wizard has copied the .INF files to the hard disk, it should
detect Wave Device for Voice Modem and prompt for its driver. Click
Next>.
Step 5 Click Finish to copy the Wave Device .INF file from the A:\ drive (or
CD-ROM Drive) to the hard drive.
Step 6 To determine what COM port and IRQ is assigned to the modem in Win-
dows 95, click on the Modems icon in Control Panel and select the
Diagnostics tab. Click on the COM Port icon next to your modem and
then click on the More Info button to view the modem properties.
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Step 7 Remember this COM port number. When you install your Data/Fax soft-
ware or internet browser program, you may need to set your modem port
location to this same number.
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CONFIGURING WINDOWS NT 4.00
In order to install the modem in Windows NT, you must prepare the installation
utility supplied on a separate floppy diskette. This diskette should be labeled Win-
dows NT Installation Utility. This program will allow for easy installation and
uninstallation of your PCI Windows Modem.
Step 1 Install your modem into an available PCI slot (see the Do This First
section for important preinstallation information).
Step 2 Insert your modems Windows NT installation diskette into your
computers Floppy Disk Drive.
Step 3 Copy the self-extracting installation file into a temporary directory on
your computers default Hard Drive.
Step 4 Go to: Start-Programs and select Windows Explorer. Go to the tem-
porary directory where you stored the self-extracting installation file and
double-click on the pm504.exe file. After the file self-extracts, doubleclick the setup.exe file.
Step 5 The installation utility will show a welcome panel. Read the warning
notice and close any open programs before beginning the installation.
Click Next>.
Step 6 The next step in the installation process offers an install or remove op-
tion. Select Install new modem drivers and components. Click Next>.
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Step 7 After the installation utility has finished installing the drivers, restart your
computer to enable the drivers.
Step 8 Click on the Modems icon in the Control Panel. Verify that Windows
NT has correctly found the modem.
Step 9 If you wish to use your modem to dial into a Windows NT Remote Ac-
cess Server or wish to connect to the Internet, you will need to configure
Dial-up Networking. Go to: Start-Settings-Control Panel and doubleclick the Network icon. Click on the Services folder and select Remote
Access Service. If the Remote Access Service option is not listed (if
present, go to Step 10), click on the Add button. Scroll-down the menu
and select Remote Access Service. Click on the OK button. Windows
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NT may ask for its own disks or CD-ROM for some files. Insert as required. After you have installed Remote Access Service add the appropriate protocols as directed (i.e.. TCP/IP for Internet Access).
Step 10 At the Remote Access Setup dialog box, click on Add. Select the
RAS Device you wish to add and Click OK.
Step 11 Click Continue to finish the Installation.
Step 12 After Windows NT has completed the binding process, allow Windows
NT to shut down and restart the computer.
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Installing and Configuring Communications Software
If your modem came with a communications software package, it is strongly recommended that you use this software for your modem. Its default installation
parameters have been specially configured to work with this modem. The Users
Guide for this program can be found inside the modem package. It can be supplied in either soft-bound copy or on CD-ROM (depending on the model you
purchased). Some configurations are packaged without communications software.
Check your packaging to see if communications software is included.
If you wish to use another software package, please be sure that it supports this
modem. Most Software Manufacturers have a listing of supported modems on
their websites or BBSs. Check these sites to see if this model is supported. If you
are unsure or your brand of software supports only a few modems, try selecting
Hayes Compatible or Standard Modem. This may work in certain cases.
Some software programs allow manual input of parameters. For the users of these
programs, here is a listing of the Data/Fax/Voice Command Standards supported.
Data: TIA/EIA-602
Fax: TIA/EIA-578 for Class 1 Fax
Voice: TIA IS-101 support for TAD (Telephone Answering Device)
Init String: AT&F&C1&D2W2
TIA IS-101 Commands not supported:
Caller ID
Full Duplex Speakerphone
VoiceView
Note: some programs must be configured to communicate with the modem on the same COM port and or IRQ setting used by the modem. See
the Installing the Modem section for instructions on how to determine
your COM Port and IRQ settings.
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Using the Modems Voice Features
This modem supports TIA IS-101 commands applicable to a Telephone Answering Device. In order to take advantage of this feature, you will need a Sound
Blaster® compatible sound card equipped with an external microphone and external speakers. A software application; such as the one supplied with the modem;
which supports these TAD functions is also required.
A modem based Telephone Answering Machine works by using a sound card
equipped with a microphone to record an outgoing message. This message is stored
as a .wav file which is transferred to the modem by the application program when
an incoming call is detected. The modems internal electronics converts the digital information contained in the .wav file into an audio signal which is then sent
over the phone line. The person calling hears your outgoing message and responds
with an incoming message.
The sequence of recording an incoming message is the reverse of an outgoing
message. The modems internal electronics converts the audio signal into a digital
format and sends it to the application program. The application program then
formats and stores the incoming message as a .wav file. When you play back your
stored messages by selecting them from within the application program, they are
sent to the sound card. You then hear your recorded messages through the sound
cards speakers.
The process is simple in concept but its success is totally dependant on the application program and its ability to communicate with both the sound card and the
modem. If you wish to use your modem as a Telephone Answering Machine, please
try the software witch came with your modem. Its default parameters have been
specially configured to identify and use your modems voice capabilities. Even if
you have decided to use another third-party application, try your included application first. This will allow you to test the modem and its voice functions before
investing in an expensive retail software package. You may find that the supplied
software performs just as well as an aftermarket software package.
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Troubleshooting
This section lists some common problems and offers suggestions for a solution. It
is important to remember that this modem is a Windows 95/NT based modem and
requires 32bit virtual device drivers. It therefore cannot work in Windows 3.1
which cannot use these drivers. The modem also cannot work in DOS regardless
of version. It is a software installed device and has no provisions for manual configuration.
If you cannot find your particular symptom listed here, it is suggested that you
remove the modem and its drivers from the system and reinstall them again (see
Uninstalling the Modem later in this section). This provides a clean installation
and can cure many temporary problems. Be sure to check the Do This First section for important system preparation information before reinstalling the modem.
Most problems encountered during the Windows 95/NT installation process are a
result of insufficient system preparation. For this reason it is strongly recommended that you carefully follow the preinstallation procedures outlined in the Do
This First section. These steps have been thoughtfully chosen to help minimize
difficulties during the installation of the modem in both Windows 95 and Windows NT 4.00. Take seriously the recommendation to physically remove any previously installed modems from your system. This step alone can help prevent
many potential problems from occurring.
If your modem has installed but is not functioning, try the troubleshooting procedure listed below. The information provided by following these steps can help
point the way to fixing your difficulty.
Windows 95
STEP 1: Check System Resources.
Go to Start-Settings-Control Panel and double-click the System icon.
Select the Device Manager tab. From the device tree, double-click the
Modems icon to show what modems are installed. If there is no Modems icon, your modem did not install (see Does Not Install section). If
your modem is listed, check that there is no yellow exclamation mark or
red X over the modems telephone icon (if there is, go to STEP 2). If
any other modems are listed, highlight the modem by clicking once on
the telephone icon next to the listed modem and then click on the Re-
move button. Shutdown the system and turn off the power. Wait 5 seconds and turn your computer back on and repeat STEP 1.
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STEP 2: Check Modem Properties.
From the Device Manager tab within System Properties, double-click
the Modems icon in the device tree to show what modems are installed.
Highlight your modem by clicking once on the icon and then click the
Properties button. Read the Device Status under the General tab to see
if the device is working properly. Check the Device Usage box and make
sure there is no check mark on Disable in this hardware profile (Win-
dows 95 OEM SR2 only) or (for Windows 95 or 95a) the box labeled
Original Configuration, Current has a check mark . If either of these
conditions are present, correct them. Make a note of the Com Port and
IRQ the modem is using. If the Device Status box shows some error
message, it will generally be about a conflict. Go to the Resources tab
and read the Conflicting Device List. If a conflict is present, uncheck the
box Use automatic settings and select a configuration that does not
cause conflicts. Manually change the IRQ settings if needed (see your
Windows 95 on-line help file for a more detailed discussion on changing
these settings). Click on the OK button. If there is no setting free of
conflicts, go to the Does Not Install section.
STEP 3: Modem Diagnostics.
Go to Start-Settings-Control Panel and double-click the Modems icon.
Your modem should be listed. If any other modem is listed, click once on
each old modem and then click the Remove button. It is a good idea to
shutdown Windows 95, turn off your computer, wait 5 seconds and turn
the power back on (do not use the Shutdown and Restart option). Return
to STEP 3: Modem Diagnostics and click on the Diagnostics tab. High-
light the modem by clicking once on the Com Port icon next to its listing.
Now click on the More Info button. You should see the panel below.
Figure 8: More Info Panel
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