Windhager INFOWIN TOUCH, LOGWIN PREMIUM TOUCH Operating Manual

EN

OPERATING MANUAL

INFOWIN TOUCH

LOGWIN PREMIUM TOUCH

WOOD GASIFICATION BOILER

05/2017 095182/01–v1.2.x

LogWIN

75 °C

Modulation mode

Information level

2

Table of contents

Table of contents

1. Important information for system operators .................................................................. 4

1.1 Safety precautions ......................................................................................................................... 4

1.1.1 Caution symbols .........................................................................................................................................................4

1.1.2 General safety information .........................................................................................................................................5

1.1.3 General statement on working with and using the web server ..................................................................................5

2. InfoWIN Touch display and operating unit ..................................................................... 6

2.1 Integrated web server in the InfoWIN Touch .................................................................................... 7

2.1.1 Data protection and security ......................................................................................................................................7

2.1.1.1 Passwords ........................................................................................................................................................................... 7

2.1.1.2 Connection via the Internet ................................................................................................................................................ 7

2.1.1.3 Authorisations ..................................................................................................................................................................... 7

2.2 InfoWIN Touch menu structure ........................................................................................................ 8

2.3 LogWIN Touch menu structure for the system operator ..................................................................... 9

2.4 Basic operating functions ............................................................................................................. 10

2.5 Symbols for operation/navigation ................................................................................................. 10

2.6 How to use the InfoWIN Touch .......................................................................................................11

2.6.1 Confirmation, cancel, slider button and arrow button ............................................................................................. 11

2.6.2 Confirming selection options ................................................................................................................................... 11

2.6.3 Editing a value and/or selection ............................................................................................................................... 12

2.6.4 On-screen keyboard .................................................................................................................................................. 12

2.7 Turning on for the first time ...........................................................................................................13

2.8 Homescreen (title screen) ..............................................................................................................15

2.9 InfoWIN Touch or master control Touch basic settings .................................................................... 16

2.9.1 Language ..................................................................................................................................................................17

2.9.2 Time/date .................................................................................................................................................................17

2.9.2.1 Time format ........................................................................................................................................................................17

2.9.2.2 Date format ........................................................................................................................................................................17

2.9.2.3 Timeserver ......................................................................................................................................................................... 18

2.9.2.4 Time zone .......................................................................................................................................................................... 18

2.9.2.5 Time................................................................................................................................................................................... 18

2.9.2.6 Date ................................................................................................................................................................................... 18

2.9.2.7 Sending interval time/date ............................................................................................................................................... 19

2.9.3 Temperature format ................................................................................................................................................. 19

2.9.4 Unit of weight ...........................................................................................................................................................19

2.9.5 Display brightness .................................................................................................................................................... 19

2.9.6 Homescreen ..............................................................................................................................................................20

2.9.7 Boiler ........................................................................................................................................................................20

2.9.8 Function titles ..........................................................................................................................................................20

2.9.9 Guided start-up......................................................................................................................................................... 21

2.9.10 LAN ........................................................................................................................................................................... 21

2.9.11 MB (master control) .................................................................................................................................................. 22

2.9.12 Read system ............................................................................................................................................................. 22

2.9.13 Restart ...................................................................................................................................................................... 22

2.9.14 Factory settings ........................................................................................................................................................22

2.9.15 Device information ................................................................................................................................................... 23

3

Table of contents

3. Operation modes ........................................................................................................ 24

3.1 OFF mode .................................................................................................................................... 24

3.2 ON mode, self-test, display OFF ................................................................................................... 25

3.3 Chimney sweeper ......................................................................................................................... 26

4. Operating phases .......................................................................................................27

5. Information level .......................................................................................................29

6. Operator level ............................................................................................................ 31

6.1 Start-up delay automatic boiler ..................................................................................................... 32

6.2 Time/date .................................................................................................................................... 33

7. Troubleshooting .........................................................................................................34

7.1 Thermal discharge safeguard ........................................................................................................ 35

7.2 LED bar ...................................................................................................................................... 35

7.3 No display on InfoWIN Touch ....................................................................................................... 35

7.4 Error messages ............................................................................................................................ 35

7.5 Alarm messages ........................................................................................................................... 36

8. For the service technician/heating technician ...............................................................38

8.1 LogWIN menu structure for service level and actuator test .............................................................. 38

8.2 Service level................................................................................................................................ 39

8.2.1 Measurement values ................................................................................................................................................ 40

8.2.2 Parameters .............................................................................................................................................................. 40

8.3 Actuator test ............................................................................................................................... 41

8.4 Starting up the integrated web server ........................................................................................... 42

8.4.1 Internet connection and router configuration ..........................................................................................................42

8.4.2 Start-up.....................................................................................................................................................................42

8.4.3 Reserved IP address ranges .....................................................................................................................................42

4

1. Important information for system operators

1. Important information for system operators

All content of this document is the property of WINDHAGER and is therefore protected by copyright. Reproducing this
content, passing it on to others or using it for other purposes without the written consent of the owner is strictly pro­hibited.

Dear Heating System Owner,

On the following pages we have provided specific information and important tips regarding the operation of the boiler.
Please pay close attention to these instructions.

Familiarity with the material in this document will allow you to enjoy long-term operation of the unit. We wish you all
the best with your Windhager boiler!

Note!

The cleaning process for the boiler is described in separate LogWIN operating manual. Please also pay
close attention to these instructions. Familiarity with the material in this document will allow you to enjoy
long-term operation of the unit. We wish you all the best with your Windhager boiler!

1.1 Safety precautions

The boiler together with its accessories complies with the latest state of the art as well as the relevant safety regula­tions, and is operated with electric current (230 V AC). Improper installation or repair can pose the danger of life-threat­ening electric shock. Installation may be performed only by appropriately qualified technicians.

1.1.1 Caution symbols

Please take note of the following safety information levels in this document.

DANGER

Ignoring the warnings identified by this symbol can lead to serious injuries or death.

WARNING

Ignoring the warnings identied by this symbol can lead to injury.

CAUTION

Ignoring the warnings identified by this symbol can lead to malfunction of or damage
to the boiler or heating system.

Note!

The blocks of text identified by this symbol provide information and tips for operation.

5

1. Important information for system operators

1.1.2 General safety information

DANGER

When performing cleaning or repair work, disconnect the power plug!

When performing cleaning or repair work or before opening the cladding and covers
for electrical and moving parts, the boiler must be de-energised for safety reasons

(e.g. by disconnecting the power plug).

WARNING

Warning of hot surface: risk of burns!

Before touching these surfaces, you must turn off the boiler and let it cool.

1.1.3 General statement on working with and using the web server

• Operation of the InfoWIN Touch as a web server requires a monthly data volume of approx. 100–300 MB, depending
on usage.

• Do not clean the InfoWIN Touch or accessories with strong chemicals, cleaning solutions or aerosols.

• Do not expose the InfoWIN Touch or accessories to extreme temperatures or fluctuations in temperature (below 0
°C or above +50 °C).

Open source licences

This product contains in part some free software distributed under GPL licence terms and/or GPL-like licences. To ob­tain the source code covered under those licences, please contact [email protected]. We reserve the right to demand
a small fee of EUR 80.

6

2. InfoWIN Touch display and operating unit

2. InfoWIN Touch display and operating unit

The InfoWIN Touch display is a central display and operating unit with integrated web server for operating the boiler,
buffer load function module, heating circuit function module, etc. The function modules are only shown on the display
when they are available and in the server level set by a trained member of service personnel.

During operation, the homescreen (title screen) is displayed by default and the LED lights up green – Fig. 2. After
approx. 12min., the screensaver turns on (screen is black) and only the LED is lit up green. Pressing the touchscreen
reactivates it.

The InfoWIN Touch is fitted with a LAN and LON connection, an LED, a micro SD card and a reset button.

1 ........... LED

2 ........... Reset button

3 ........... LON connection / 12 V DC

4 .......... LAN connection

5 ........... micro SD card slot and micro SD card

2

4

5

Fig. 2 Front side of the Info Touch Fig. 3 Rear side of the Info Touch

1

3

LAN connection

There is an RJ45 socket on the InfoWIN Touch for the LAN connection. Use a standard LAN cable to connect the
InfoWIN Touch with your Internet router (Internet modem). Alternatively, the InfoWIN Touch is suited to all LAN con­nection types, such as Powerline and PowerLAN, also known as dLAN.

LON connection

The InfoWIN Touch is operated at an operating voltage of 12 VDC. A 4-pole cable is used to connect the InfoWIN Touch
to the boiler control panel. This cable connects the supply voltage and the LON field bus (data bus for communicating
with control components).

micro SD card

The microSD card is required for software update.

Reset button

If the reset button is pressed for more than 10 sec., the user name and password for the integrated web server in the
InfoWIN Touch are reset to the factory settings.

Factory settings:

User name: Service User name: USER
Password: 123 Password: 123

These passwords are automatically overwritten with a secure password the first time a connection is established to the
"WindhagerConnect" portal.

LogWIN

65 °C

Modulation mode

Information level

7

2. InfoWIN Touch display and operating unit

2.1 Integrated web server in the InfoWIN Touch

The integrated web server can only be used in combination with a Windhager boiler and an MES INFINITY control sys­tem. An Internet connection (router) is needed for communication via the Internet. Operation requires a monthly data
volume of approx. 100–300 MB, depending on usage.

The integrated web server automatically connects to the "WindhagerConnect" Windhager portal once started up. This
web portal manages all data from the system owner of relevance to connections and systems. As the system owner,
you have to register with the portal using your user name (e-mail address) and a password. Then your heating system
is connected to the "WindhagerConnect" portal via the integrated web server and provides all data for the Windhager
heating app "myComfort".

You can download and install the Windhager app "myComfort" for free from app stores. Once installed, launch "myCom­fort". Log on with your user name (e-mail address) and password and "myComfort" connects to your heating system.

2.1.1 Data protection and security

2.1.1.1 Passwords

Please use a secure password for the portal.

It should contain at least 8 characters made up of a combination of numbers, upper case and lower case letters as well
as special characters (e.g. 123abcA!).

The password for connecting to web serverTouch is issued automatically the first time the connection is established
and is transferred to the web serverTouch. This password is secure and unique and does not have to be changed. This
password contains at least 10 characters and is also made up of numbers, upper case and lower case letters as well as
special characters.

2.1.1.2 Connection via the Internet

The web serverTouch automatically connects to the "WindhagerConnect" Windhager portal once started up. This con­nection is a secure VPN tunnel.

With your web browser you connect to the "WindhagerConnect" using the link provided below. Simply enter the link in
your web browser's address line.

https://connect.windhager.com

The connection between the "myComfort" app and the web serverTouch is established via the HTTPS protocol.

2.1.1.3 Authorisations

You manage data and authorisations for your system and decide who may connect to your system. The system owner
e-mails invitations to the authorised group of people and can uninvite them again if need be. Windhager Zentralheizung
GmbH has no influence on this.

8

2. InfoWIN Touch display and operating unit

Menu

1

In the basic settings, it is possible to set whether the homescreen should be displayed as fullscreen or splitscreen, see Section 2.9.6.

Homescreen

boiler

Homescreen
heating circuit 1
function module

Homescreen
heating circuit 2
function module

Basic settings

Information level

boiler

Information level

buffer load,

cascade, etc.

Information level

heating circuit 1
function module

Information level

heating circuit 2
function module

Messages

Operator level

boiler

Operator level

buffer load,

cascade, etc.

Operator level
heating circuit 1
function module

Operator level
heating circuit 2
function module

Service level

boiler

Service level

buffer load,

cascade, etc.

Service level
heating circuit 1
function module

Service level
heating circuit 2
function module

Actuator test

boiler

Actuator test

buffer load,

cascade, etc.

Actuator test
heating circuit 1
function module

Actuator test
heating circuit 2
function module

Chimney sweeper

Hot water

program for heat-

ing circuit 1

Heating

programs

heating circuit 1

Heating

programs

heating circuit

2

Homescreen

buffer load,

cascade, etc.

Split homescreen

1

Boiler Buffer load

2.2 InfoWIN Touch menu structure

The following is described
in this manual:

9

2. InfoWIN Touch display and operating unit

Menu

Homescreen

boiler

Basic settings

(see Section 2.9)

Information level

boiler

(see Section 5)

Messages

(see Section 7)

Operator level

boiler

(see Section 6)

Service level

boiler

(see Section 8.2)

Actuator test

boiler

(see Section 8.3)

Chimney sweeper

(see Section 3.3)

Split homescreen

1

Boiler Buffer load

2.3 LogWIN Touch menu structure for the system
operator

Top buffer temperature

Centre buffer temperature

Bottom buffer temperature

Charge status

Combustion chamber temperature

Flue gas temperature

Operating hours

Number of starts

Software version

Boiler model

Start-up delay

automatic boiler

Time / Date

Time

Date

Language

Time / Date

Temperature format

Unit of weight

Display brightness

Homescreen

Boiler

Function titles

Guided start up

LAN

MB

Read system

Restart

Factory settings

Time format

Date format

Timeserver

Time zone

Time

Date

Sending interval

time/date

No function at present

DYN IP

VPN

Alarm

Alarm URL

MAC-address

DHCP

IPV4

Subnet

Gateway

DNS

Device information

1

In the basic settings, it is possible to set whether the homescreen should be displayed as fullscreen or splitscreen, see Section 2.9.6.

LAN

LAN status

LAN settings

Software version display module

Firmware version

MAC-address

Serial number

Test number

Scan systems on restart

10

2. InfoWIN Touch display and operating unit

2.4 Basic operating functions

An action is triggered by touching, swiping or scrolling.

Touching:

Touch the desired area (button) with your finger and then remove your finger.

Swiping:

Place finger on the touch display and slide right or left.
You can switch between the individual modules (on the same level).

Scrolling:

Place finger on the touch display and slide up or down.
You can scroll within a level (basic settings, messages, info, operators,
service, actuator test).

2.5 Symbols for operation/navigation

The following actions are performed by touching the symbols:

Symbol Description

Confirmation; action is confirmed

Cancel; action is cancelled and you are taken back to the last step

Next; switch between the modules or sub-items

Up-down; scroll through the levels or change the values

Editing pen; point can be edited

Back; go back a step or a level

Home button; back to the homescreen

Menu button; back to the main menu

11

2. InfoWIN Touch display and operating unit

Language selection

Dansk Deutsch English Español

Français Italiano Polski Slovenščina

2.6 How to use the InfoWIN Touch

2.6.1 Confirmation, cancel, slider button and arrow button

You can cancel or confirm a selection and/or input by pressing the cancel button or confirmation button – Fig. 4,
Fig. 5.
A value is changed by moving the slider button

to the left or right (Fig. 4) or by moving the arrow buttons

(Fig. 4, Fig. 5) up or down.

2.6.2 Confirming selection options

Selection options (e.g. Fig. 6) can be specified by pressing the desired button. The selected field is highlighted. Then
save the selection by pressing the confirmation button

.

Fig. 4

Temperature

22.0 °C

5.0 °C 30.0 °C

Fig. 5

Set time

16 : 19

Fig. 6

Cancel button Confirmation button

Slider button

Arrow button

Arrow button

Cancel button

Confirmation button

Selected field

(highlighted)

Confirmation button

Cancel button

12

2. InfoWIN Touch display and operating unit

2.6.3 Editing a value and/or selection

A value can always be changed if the editing pen is displayed and pressed – (Fig. 7).
You are then taken to editing mode where the value can be changed and confirmed.

Fig. 7

LogWIN

Operator level

Start-up delay automatic boiler 0 h

Time / Date

Editing pen

2.6.4 On-screen keyboard

Some texts and values are entered using the on-screen keyboard.
When you tap the corresponding letters, the input appears at the top of the display – Fig. 8. You can delete an incorrect
input with the key.

The

Shift

key switches between upper and lower-case letters – Fig. 9.

Numbers and punctuation marks can be entered by tapping the

123+

key – Fig. 10. The letters are displayed again by

pressing the

ABC

key.

Fig. 8 Lower-case letters Fig. 9 Upper-case letters

Fig. 10 Numbers, punctuation marks

LogWIN

Q W E R T Y U I O P

A S D F G H J K L

Shift Z X C V B N M -

123+

.

LogWIN

1 2 3 4 5 6 7 8 9 0

.

,

(

)

=

-

+

*

/

abc

LogWIN

q w e r t y u i o p

a s d f g h j k l

Shift z x c v b n m -

123+

.

13

2. InfoWIN Touch display and operating unit

2.7 Turning on for the first time

Setting the language, choosing the boiler and guided start-up

CAUTION

Before turning on for the rst time, the system must be fully wired up electrically, the
DIP switches for the function modules (MES INFINITY control system) must be set
correctly, and the function modules (MES INFINITY control system) and boiler(s) must
be connected to one another – see the installation instructions for the relevant units.

When turning the system on for first time, the language (Fig. 11) and then the boiler (Fig. 12) must be selected. These
displays do not appear again once the

button has been pressed. To change the language and boiler at a later date,

see Section2.9 Basic settings.

Fig. 11 Choosing the language

Language selection

Dansk Deutsch English Español

Français Italiano Polski Slovenščina

Fig. 12 Choosing the boiler

Choose boiler

Pellets Wood Combi boiler Wood chips

Heating oil No MB 1 MB 2

Choose boiler

Setting determining which boiler the InfoWIN Touch controls, e.g. wood chips, wood or pellet boiler, etc.

Factory setting: No, the setting must be selected when the boiler is turned on for the first time.
Selection: Pellets: BioWIN 2
Wood: LogWIN
Combi boiler: DuoWIN
Wood chips: PuroWIN
Heating oil: No function
No: No boiler, e.g. for MultiWIN

PLUS

, simply master operation for remote switching or
web server
MB1: Master control 1 (without boiler)
MB2: Master control 2 (without boiler)

14

2. InfoWIN Touch display and operating unit

Fig. 13 Startscreen

After the language and the boiler have been selected, the startscreen is displayed.

3 selection options are available on the startscreen:

– Guided start-up (Section 2.9.9) for extraordinary circumstances where the unit is not started up by a trained techni-

cian1:

set the time and date, pre-configure the system, test the actuators, then it switches to the boiler homescreen.

– Actuator test (Section 8.3):
Different actuators can be turned on or off.

– Homescreen (Section 2.8):
The system switches directly to the homescreen of the boiler without any settings.

Startscreen

Guided

start up

Actuator test Homescreen

1

Not covered by the guarantee

15

2. InfoWIN Touch display and operating unit

2.8 Homescreen (title screen)

Each boiler and each function module or heating circuit has its own homescreen (title screen). When the system is
turned on, the boiler homescreen is always displayed. This can be displayed as fullscreen (Fig. 14) or splitscreen

(Fig. 15). In splitscreen mode, the homescreen for the buffer load function module is also displayed if this is available.
A splitscreen with other function modules or heating circuits is not possible.

For fullscreen or splitscreen settings, see

Basic settings

→ "Homescreen" – Section 2.9.

To switch to another homescreen, press the

buttons or "swipe"

.

Fig. 14 Fullscreen with LogWIN homescreen

LogWIN

75 °C

Modulation mode

Information level

Fig. 15 Splitscreen with LogWIN and buer load function module homescreen

1 2 23 4

7

8

6

1 ........... Menu button

2 ........... Next button

3 ........... Function title

4 .......... Home button

5 ........... Display of info, error and alarm messages

2

6 .......... Boiler temperature

7 ........... Operating mode and phase

8 .......... Info button

9 .......... Ignition button

1

10 ........ Chimney sweeper button

LogWIN

75 °C

50 %

Modulation

mode

Information

level

Information

level

Loading

10

9

5

1

Only for LogWIN with automatic ignition (accessories)

2

Only if there is an entry in the message list

16

2. InfoWIN Touch display and operating unit

2.9 InfoWIN Touch or master control Touch basic settings

You can switch to the basic settings by initially pressing the menu button on the homescreen (Fig. 16) and then

Basic settings

(Fig. 17).

Fig. 16 Homescreen (shown as splitscreen) Fig. 17

Mo 05.10.2015 / 08:00

Chimney sweeper

Heating programs DHW program

Actuator test

Operator level

Boiler ON/OFF Messages

Basic settings

The following points can be set in the basic settings:

Fig. 18

Basic settings

Language de_DE

Time / Date

Temperature format °C

Unit of weight t, kg

Display brightness 4

Fig. 19

Basic settings

Homescreen

Fullscreen

Boiler

Wood

Function titles

Guided start up

LAN

Fig. 20

Basic settings

MB enabled

Read system

Restart

Factory settings

Device information

LogWIN

75 °C

50 %

Modulation

mode

Information

level

Information

level

Loading

17

2. InfoWIN Touch display and operating unit

2.9.1 Language

The InfoWIN Touch and master control Touch can show the display texts in several languages. In this sub-menu, you can
choose the language required.

2.9.2 Time/date

In Time / Date, you can select the format, whether the time / date should be synchronised with a timeserver on the
Internet and whether the InfoWIN Touch time / date should be sent.

Fig. 21

Language selection

Dansk Deutsch English Español

Français Italiano Polski Slovenščina

2.9.2.1 Time format

The time is displayed in the chosen format: (e.g. 14:12 or 02.12
PM).

Factory setting: 24 h
Selection: 24 h or 12 h

2.9.2.2 Date format

The date is displayed in the chosen format: (e.g. We17.02.2010
or We 02/17/2010).

Factory setting: TT.MM.JJJJ
Selection: MM/TT/JJJJ

TT.MM.JJJJ

Fig. 22

Time / Date

Time format 24h

Date format DD.MM.YYYY

Timeserver europe.pool.ntp.org

Time zone Europe/Paris

Time 14:16

Fig. 23

Time / Date

Date We 02.09.2015

Sending interval time/date 1 min

Fig. 24

Set time format

12h 24h

Fig. 25

Set date format

MM/TT/JJJJ TT.MM.JJJJ

18

2. InfoWIN Touch display and operating unit

2.9.2.3 Timeserver

The timeserver allows you to select the server for synchro­nising the time/date or to choose to set these manually.
A maximum of four timeservers can be entered.

Factory setting: disabled
Selection: europa.pool.ntp.org
ch.pool.ntp.org
Add timeserver

Fig. 26

2.9.2.5 Time

The time can only be set if the timeserver is disabled.

2.9.2.6 Date

The date can only be set if the timeserver is disabled.

Choose timeserver

disabled

europe.pool.ntp.org

ch.pool.ntp.org

Add timeserver

+

2.9.2.4 Time zone

The time zone can be set on the here.

Factory setting: Europe/Paris
Selection: All time zones in the world

Fig. 27

Choose time zone

Africa/Cairo

America/Anchorage

America/Caracas

America/Chicago

America/Denver

Fig. 28

Set time

16 : 19

Fig. 29

Set date

3 . 9 . 2015

Today

19

2. InfoWIN Touch display and operating unit

2.9.2.7 Sending interval time/date

This is used to set the interval for sending the time/date of
the InfoWIN Touch or master control Touch to other func­tion modules (e.g. heating circuit function module, etc.). If
0 is set, no data is sent.

Factory setting: 0 min
Setting range: 0–30 min.

Fig. 30

LON-Sending interval

0 min

0 min 30 min

CAUTION

Only one web server Touch, InfoWIN Touch, function module or master control Touch
can send data in a system. The other linked function modules can receive and use the
data or a function module uses the local data.

Fig. 31

2.9.3 Temperature format

All temperatures are displayed in the chosen format (e.g.

30.6 °C or 87.0 °F).

Factory setting: °C

Selection: °C or °F

Set temperature format

°F °C

2.9.4 Unit of weight

The weight is displayed in the chosen format (e.g. 6.5kg
or 14.3 lbs).

Factory setting: t, kg
Selection: t, kg or tn. sh., lbs

Fig. 32

Choose unit of weight

tn. sh., lbs t, kg

2.9.5 Display brightness

The display brightness can be changed.

Factory setting: 4
Setting range: 1–6

Fig. 33

Set display brightness

4

1 6

20

2. InfoWIN Touch display and operating unit

2.9.6 Homescreen

The homescreen can be displayed as fullscreen or
splitscreen (e.g. boiler and buffer load function module
simultaneously).

Factory setting: Fullscreen
Selection: Fullscreen
Splitscreen with buffer

Fig. 34

Configure homescreen

Splitscreen with buffer Fullscreen

2.9.7 Boiler

Setting determining which boiler the InfoWIN Touch con­trols, e.g. wood chips, wood or pellet boiler, etc.

Factory setting: No, the setting must be selected when the

boiler is turned on for the first time.
Selection:
Pellets: BioWIN 2
Wood: LogWIN
Combi boiler: DuoWIN
Wood chips: PuroWIN
Heating oil: No function
No: No boiler, e.g. for MultiWIN

PLUS

, simply mas­ter operation for remote switching or web
server

MB1: Master control 1 (without boiler)
MB2: Master control 2 (without boiler)

Fig. 35

Choose boiler

Pellets Wood Combi boiler Wood chips

Heating oil No MB 1 MB 2

2.9.8 Function titles

With function titles, the designations (e.g. LogWIN) of the
boiler or the function module (e.g. heating circuit 1) can
be changed.

Fig. 36

Function titles

By changing a restart is required.

Boiler LogWIN

Buffer tank 3000 l

Heating circuit

HEATING CIR-

CUIT 1

Heating circuit

HEATING CIR-

CUIT 2

Note!

After changing a function title, the system
must be read again – see Section 2.9.12.

21

2. InfoWIN Touch display and operating unit

Fig. 38

2.9.10 LAN

Setting determining whether a LAN connection should be
established.

Factory setting: disabled
Selection: enabled/disabled

If enabled, the following can be set:
– DYN IP
– VPN
– Alarm
– Alarm URL
– MAC-address
– DHCP
– IPV4
– Subnet
– Gateway
– DNS

Fig. 39

LAN settings

LAN enabled

LAN status VPN/Internet connection

LAN settings

LAN settings

DYN IP disabled

VPN enabled

Alarm enabled

Alarm URL httpa://connect-api.wi...ager/api/v1/alarms

MAC-address 00:23:43:00:40:3a

Fig. 40

LAN settings

DHCP enabled

IPV4 192.168.0.108.

Subnet 255.255.255.0.

Gateway 192.168.0.254.

DNS 213.33.99.70.80.120.17.70.

2.9.9 Guided start-up

WARNING

This assistant is used to provide support when turning the heating system on for the
first time without trained service personnel. It does not substitute professional com­missioning and is not covered by the guarantee.

Fig. 37

Guided start up

This assistant is to support the first start up. It does

not substitute a professional

commissioning!

22

2. InfoWIN Touch display and operating unit

2.9.11 MB (master control)

Setting determining whether the other function modules
should be displayed next to the boiler.

Factory setting: enabled
Selection: enabled/disabled

Fig. 41

MB

disabled enabled

2.9.12 Read system

The entire system with boiler and function modules is read
in again.

Fig. 42

Read system new

Read Cancel

2.9.13 Restart

The InfoWIN Touch or master control Touch is restarted.

Fig. 43

2.9.14 Factory settings

No function at present.

Restart device

Restart Cancel

Fig. 44

Basic settings

MB enabled

Read system

Restart

Factory settings

Device information

23

2. InfoWIN Touch display and operating unit

2.9.15 Device information

The current software version, serial numbers or check numbers is displayed.

Fig. 45

Basic settings

Software version display module v1.0.0

Firmware version 1.0

MAC-address 12:34:56:67:90:ac:

Serial number 001009160201425611

Test number 123456e

Basic settings

Scan systems on restart

Fig. 46

24

3. Operation modes

Boiler Off

Turn off Cancel

Mo 05.10.2015 / 08:00

Chimney sweeper

Heating programs DHW program

Actuator test

Operator level

Boiler ON/OFF Messages

Basic settings

LogWIN

75 °C

Modulation mode

Information level

3. Operation modes

The various operating modes are displayed on InfoWIN Touch together with the corresponding operating phases.

3.1 OFF mode

Turning the boiler off

On the homescreen, first press the menu button (Fig. 47), then "Boiler ON/OFF" (Fig. 48) and then confirm "Boiler
Off" – Fig. 49. When turning off, the turning off screen is displayed initially (Fig. 50), following by "Boiler is turned
off" – Fig. 51.

In OFF mode, the boiler and the InfoWIN Touch display turn off and only the LED is lit up green. The display turns back
on again when the InfoWIN Touch is touched.

Fig. 47 Homescreen Fig. 48 Main menu

Fig. 49 Turning the boiler o Fig. 50 Boiler is turned o

Fig. 51 Boiler is turned o

LogWIN

Boiler is turned off

Turn on

25

3. Operation modes

3.2 ON mode, self-test, display OFF

Turning the boiler on

Touch the InfoWIN Touch, the press the turn on button (Fig. 52) and confirm "Boiler On" – Fig. 53. The system is iden­tified during the power-up procedure. The self-test starts automatically and the load screen is displayed – Fig. 54.

Self-test

Some sensors, switches and motors are checked during the self-test.

After a successful self-test, the homescreen (Fig. 55) is displayed. If an error is found during the self-test, a message

1

is displayed (see Section7).

Display OFF

If the InfoWIN Touch is not touched for more than 12 min., the display goes dark and only the LED is lit up green. The
display turns back on again when the InfoWIN Touch is touched.

Fig. 52 Turning the boiler on Fig. 53 Conrming Boiler On

Fig. 54 Load screen

Fig. 55 Homescreen

LogWIN

Boiler is turned off

Turn on

Boiler On

Turn on Cancel

LogWIN

20 °C

Stand-by

Information level

26

3. Operation modes

3.3 Chimney sweeper

This function aids the performance of legally required emissions testing.

Note!

The chimney sweeper function can only be started in the modulation mode or step-loading operating phases.
In all other operating phases, the information "This function is not possible in this opera phase!" (Fig. 56) is
displayed when the chimney sweeper button is pressed and the function is not started.

The boiler temperature is regulated to approx. 70°C for 45 min. on an MES INFINITY or MES

PLUS

control system. After
the lighting timer has counted down (12min.), the display goes dark but the function remains unchanged. The first time
that you press the display, only the display is turned on.

The chimney sweeper function ends:

– When the Cancel button

is pressed.

– Automatically after 45 min.

Press on the InfoWIN Touch briefly to turn the display on. Press the chimney sweeper button

on the homescreen

(Fig. 57) or

Chimney sweeper

in the menu to start the chimney sweeper function – Fig. 58.

Fig. 56

Information

This function is not possible in this opera phase!

Cancel

Fig. 57 Homescreen Fig. 58 Menu

Fig. 59

LogWIN

75 °C

Modulation mode

Information level

Mo 05.10.2015 / 08:00

Chimney sweeper

Heating programs DHW program

Actuator test

Operator level

Boiler ON/OFF Messages

Basic settings

Chimney sweeper func

Modulation mode

Boiler temperature

65 °C

27

4. Operating phases

4. Operating phases

The relevant operating phase is displayed on the boiler homescreen – Fig. 60.

Stand-by

The boiler is ready for starting (see LogWIN operating manual).

After 12 min., the display goes dark; only the green LED is lit up.

Stand-by off period

The automatic boiler is locked out.

Pressing the Cancel button cancels the "Stand-by off period" operating phase and switches to the operating phase to
"Stand-by".

Cladding door open

If the cladding door is opened, "Cladding door open" is displayed for as long as it remains open.

Ignition ready

1

The boiler is prepared for automatic ignition mode.

Pressing the Cancel button cancels the "Ignition ready" operating phase and switches to the operating phase to "Stand-by".

Ignition phase

1

The boiler is in automatic ignition mode. Once the ignition phase is complete, the system switches to the "Start proce­dure" operating phase.

Pressing the Cancel button cancels the "Ignition phase" operating phase; the blower runs for a further 2 minutes before
switching to the "Stand-by" operating phase.

Start procedure

The start procedure is started automatically once the ignition phase1 is complete or the cladding door is closed. Once
the "Start procedure" operating phase is complete (at least 30 min.), the system switches into the "Modulation mode"
operating phase.

The start procedure is cancelled by pressing the Cancel button or automatically after around 15 min. if the combustion
chamber temperature is not increasing sufficiently. The system them switches into the stand-by operating phase.

Flame stabilisation

Once combustion has been interrupted, an attempt is made to build constant combustion back up and the system then
changes into the "Modulation mode" or "Stand-by" operating mode.

Fig. 60 Homescreen

Operating phase display

1

Only for LogWIN with automatic ignition (accessories).

LogWIN

75 °C

Modulation mode

Information level

28

4. Operating phases

Modulation mode

The boiler is in the "Modulation mode" operating phase, i.e. in normal heating mode. The boiler output is controlled in
a continuously variable manner.

Step-loading

If the "Step-loading" function is set, the system automatically changes to the "Step-loading" operating phase once the
step-loading conditions are met.

Blower OFF

If the boiler temperature exceeds 87 °C (90 °C), the blower switches off and only switches on again when the boiler tem­perature drops below the set "restart temperature" (65–75 °C) or automatically after 2 hours. The system then switches
to the "Flame stabilisation" operating phase.

Burnout

The boiler enters burnout at the end of combustion. The blower continues to run until the combustion chamber has
cooled down. The blower then turns off and the system switches to the "Stand-by" operating phase.

29

5. Information level

Fig. 61 Homescreen

LogWIN

75 °C

Modulation mode

Information level

5. Information level

Press the to switch to the information level. You can call up the most important boiler information here – Fig. 61.

Each heating circuit, boiler and function module has its own information level. To switch to another information level,
press the

buttons or "swipe"

.

The following information can be called up at the information level:

– Top buffer temperature
– Centre buffer temperature
– Bottom buffer temperature
– Charge status
– Combustion chamber temperature
– Flue gas temperature
– Operating hours
– Number of starts
– Software version
– Boiler model

30

5. Information level

Top, centre, bottom buffer temperatures

The buffer temperatures are shown only in combination with a buffer tank and the MES

PLUS

WVF+ module with sensors

connected the for top, centre and bottom respectively.

Charge status

The charge status shows the usable energy of the buffer in percentage steps.

The charge status is calculated continuously based on the buffer temperatures (top, centre, bottom) and the highest
heating circuit or hot water set point.

Combustion chamber temperature

The current temperature in the boiler's combustion chamber is displayed.

Flue gas temperature

The current flue gas temperature is displayed.

Note!

The flue gas temperature is measured directly on the flue outlet. It may therefore deviate from a standard
measurement.

Operating hours

The total number of boiler operation hours is displayed.

Number of starts

The number of starts is displayed.

Software version

The current software version of the firing automates (main PCB) is displayed.

Boiler model

The boiler model of the LogWIN is displayed.

31

6. Operator level

6. Operator level

Each heating circuit, boiler and function module has its own operator level. The information and settings at operator
level are accessible to everyone.

You can switch to the operator level by initially pressing the menu button

on the homescreen (Fig. 62) and then

Operator level

(Fig. 63). Switch between the different operator levels for the boiler and the function modules with

the buttons or by "swiping".

Fig. 62 Homescreen Fig. 63

Fig. 64 Operator level

LogWIN

75 °C

Modulation mode

Information level

Mo 05.10.2015 / 08:00

Chimney sweeper

Heating programs DHW program

Actuator test

Operator level

Boiler ON/OFF Messages

Basic settings

LogWIN

Operator level

Start-up delay automatic boiler 0 h

Time / Date

32

6. Operator level

6.1 Start-up delay automatic boiler

With the start-up delay on the automatic boiler, you can set a period during which the automatic boiler remains locked
after the end of the burnout of the solid fuel boiler. The set time is saved.

Factory setting: 0 h
Setting range: 0–24 h

Set the required start-up delay with the slider and confirm – Fig. 66.

Fig. 65 LogWIN operator level Fig. 66

LogWIN

Operator level

Start-up delay automatic boiler 0 h

Time / Date

Start-up delay automatic boiler

0 h

0 h 24 h

33

6. Operator level

LogWIN

Operator level

Start-up delay automatic boiler 0 h

Time / Date

6.2 Time/date

The time or the date must only be set here when the "Sending interval time/date" is set to 0 min in the basic settings
in Section 2.9.2.7. Otherwise, the time or date set here is overwritten.

This time or date is used for the time control of the automatic ignition (accessories). Select the time or date (Fig. 68).
Set the time or date and confirm – Fig. 69, Fig. 70.

Fig. 67 LogWIN operator level Fig. 68 Selecting the time or date

LogWIN

Time / Date

Time 11:36

Date 20.11.2015

Fig. 69 Setting the time and conrming

Set time

16 : 19

Fig. 70 Setting the date and conrming

Set date

3 . 3 . 2016

Today

34

7. Troubleshooting

7. Troubleshooting

The boiler is self-monitoring during operation. All deviations from normal operation are displayed on the InfoWIN Touch
or master control Touch by messages 1.

Press the

1

button (Fig. 71) to display all available messages in a list – Fig. 72. Press the message directly to display

the corresponding info text – Fig. 72.

For nearly all messages, the system must be reset after the problem has been rectified. In these cases, "Reset" is
displayed – Fig. 73. When the problem has been rectified, the message can be deleted with the

button – Fig. 74.

If "Reset" is not displayed, the boiler starts operating again automatically after the problem has been rectified.

Fig. 71 Fig. 72

Fig. 73 Fig. 74

If you wish to call Windhager Customer Service or your customer service partner due to a malfunction, please first make
a note of the following data from the rating plate:

– Type
– Factory number
– Year of manufacture
– Error or alarm message

Messages

Boiler sensor defective

LogWIN, alarm 076 Tu 08.09.2015 / 09:06

Alarm 076

Boiler sensor defective
Check boiler sensor and connections.

LogWIN / Tu 08.09.2015 / 09:06

Reset Cancel

Messages

Boiler sensor defective

LogWIN, alarm 076 Tu 08.09.2015 / 09:06

LogWIN

1

75 °C

Modulation mode

Information level

35

7. Troubleshooting

7.3 No display on InfoWIN Touch

Code Display on InfoWIN Touch Cause/remedy

–

No display,
LED not lit up

Boiler is off, cannot be turned on.

a) No electricity, check the cable to the device and the building fuse.

b) No electricity, device fuse blown – check and replace if necessary – see

Fig. 75.

c) Power plug loose or poorly or not connected together during installation –

check and connect together firmly if necessary

d) InfoWIN

Touch

plug loose or poorly or not connected together during installa­tion – check and connect together firmly if necessary, plug is located behind
the right side panel cladding – see LogWIN installation instructions; Install­ing the cladding.

e) Inform Windhager Customer Service or a heating technician.

7.4 Error messages

Code Display on InfoWIN Touch Cause/remedy

Error

226

No flame during ignition

Ignition failure.

a) No fuel in front of ignition opening. Start procedure not performed according

to the instructions. "Reset" or delete message.

b) Ignition opening in lighting door or on vertical grate covered with ash, clean

(see LogWIN Premium Touch operating manual). Press the Reset button.

c) Ignition element is defective, inform Windhager Customer Service or a

heating technician.

Error

268

Cladding door switch defective

Verify cladding door sensor!

Let the boiler burn out, the error must be rectified.

After burning out (stand-by operating phase):

Open the cladding door – blower must be running.

Close cladding door and press "Shut down start" – blower must stop. If this
doesn't happen:

a) Check and adjust shifting travel of cladding door switch (audible click) – see

LogWIN installation instructions.

b) Cladding door switch defective, inform Windhager Customer Service or a

heating technician.

Error

281

Flue gas temperature sensor defective

Verify flue gas temperature sensor
and connections.

It is not possible to display the flue gas temperature. No effect on operation.

Replace the flue gas temperature sensor, inform Windhager Customer Service or
a heating technician.

7.1 Thermal discharge safeguard

If the thermal discharge safeguard is dripping, clean the seals and the valve seat. Replace the piston and the seal if
necessary – see the enclosed list of spare parts.

Note: There is no need to remove the fitting for this purpose.

CAUTION

The function of the thermal discharge safeguard must be checked once a year by a
technician and the thermal safety device must be checked for limescale – see installa­tion instructions. If there is limescale in the thermal safety device then it must always
be removed.

7.2 LED bar

In the event of an error or alarm message, the LED bar on the front of the operating panel flashes.

Alarm 1 to 199: Red
Error 200 to 399: Orange

36

7. Troubleshooting

Code Display on InfoWIN Touch Cause/remedy

Error

372

Starting report

Too low combustion temperature during heat
up.

Start procedure performed with damp and/or poor quality wood. Start procedure
not performed according to the instructions. "Reset" or delete message.

Error

373

Starting report

Too low heating demand at start.

Ensure enough heat is consumed (open manual mixing valve, set control system to
heating requirement/heating mode). "Reset" or delete message.

Important: If the control system is not demanding any heat (reducing demand)
and the hot water tank or buffer tank is up to temperature – do not start!

Error

375

Heating up at excessively high
boiler temperature

Ensure enough heat is consumed (open manual mixing valve, set control system to
heating requirement/heating mode). "Reset" or delete message.

Important: If the control system is not demanding any heat (reducing demand)
and the hot water tank or buffer tank is up to temperature – do not start!

Error

396

Cladding door open

Close cladding door.

Close cladding door.

7.5 Alarm messages

Code Display on InfoWIN Touch Cause/remedy

Alarm

001

Primary airflap defect

Primary airflap blocked or defect.

The primary airflap is no longer reaching its position. Primary airflap motor or
end switch defective.

"Reset" or delete message. If the fault reoccurs, inform Windhager Customer Ser­vice or a heating technician.

Replace the primary airflap motor or end switch, inform Windhager Customer
Service or a heating technician.

Alarm

003

Secondary airflap defect

Secondary airflap blocked or defect.

The secondary airflap is no longer reaching its position. Secondary airflap motor
or end switch defective.

"Reset" or delete message. If the fault reoccurs, inform Windhager Customer Ser­vice or a heating technician.

Replace the secondary airflap motor or end switch, inform Windhager Customer
Service or a heating technician.

Alarm

015

230V not reached

Verify 230VAC power supply.

There is no 230 V mains voltage for the firing automates.

Inform Windhager Customer Service or a heating technician.

Alarm

016

Induced draught blower defective

Clean blower wheel and clean blower box.

The actual speed is different from the set speed. The boiler switches to burnout
mode.

a) The blower wheel and blower box are dirty; clean them (see LogWIN Premium

Touch operating manual). "Reset" or delete message.

b) Blower plug loose or not snapped in, firmly connect plug (on rear panel of

boiler).

c) Replace the induced draught blower motor, inform Windhager Customer Ser-

vice or a heating technician.

Alarm

076

Boiler sensor defective

Check boiler sensor and connections.

a) "Reset" or delete message. If the fault recurs immediately after a short pe-

riod, or recurs at regular intervals, contact Windhager Customer Service or
your heating technician.

b) Replace the boiler sensor, inform Windhager Customer Service or a heating

technician.

Alarm

078

Thermocontrol sensor defective

Check thermocontrol sensor and connections.

The boiler switches to burnout mode.

a) Thermocontrol sensor is too cold (below 0 °C). Warm up sensor.

b) "Reset" or delete message. If the fault recurs immediately after a short pe-

riod, or recurs at regular intervals, contact Windhager Customer Service or
your heating technician.

b) Replace the thermocontrol sensor, inform Windhager Customer Service or a

heating technician.

37

7. Troubleshooting

Fig. 75 LogWIN operating panel with cover removed at the rear – rear view

F1 fuse T 6.3 A

Cover, under which is the release button for the
safety temperature limiter

Code Display on InfoWIN Touch Cause/remedy

Alarm

088

O2 probe defective

Check O2 probe and connections.

a) "Reset" or delete message. If this fault occurs again, contact Windhager Cus-

tomer Service or a heating technician.

b) Replace the O

2

probe, inform Windhager Customer Service or a heating tech-

nician.

Alarm

089

O2 probe (heating) defective

Check O2 probe, transformer and connections.

a) "Reset" or delete message. If this fault occurs again, contact Windhager Cus-

tomer Service or a heating technician.

b) Replace the O

2

probe and/or transformer, inform Windhager Customer Ser-

vice or a heating technician.

Alarm

144

Safety device has tripped

Check safety devices.

Safety temperature limiter or external safety equipment has tripped.

a) Check the water level or pressure in the heating system – re-ll, bleed the air.

b) Air in the heating system – bleed air.

c) The heat pump or boiler feed pump is sticking or is defective – start pump

manually or have it repaired.

d) Check external safety equipment (e.g. low-water cut-off, etc.).

Once the boiler water temperature falls below 90 °C, take the rear of the cov­er, remove the cover, press the release button of the safety temperature limiter
firmly – Fig. 75.

If this fault occurs again, contact Windhager Customer Service or a heating tech­nician.

Alarm

187

No communication with
firing automate

Check linkage of firing automate and connec­tions.

a) Check the connection cable or plug connection between the InfoWIN Touch

and the firing automate; "Reset" or delete message. Inform Windhager Cus­tomer Service or a heating technician.

b) Connect the firing automate. "Reset" or delete message. Inform Windhager

Customer Service or a heating technician.

Alarm

189

Unable to communicate
with additional print

Check link to additional print, firing device
and connections.

a) Check the connection cable or plug connection between the InfoWIN, ad-

ditional print and the firing automate; "Reset" or delete message. Inform
Windhager Customer Service or a heating technician.

b) Connect the additional print, firing automate. "Reset" or delete message.

Inform Windhager Customer Service or a heating technician.

38

8. For the service technician/heating technician

Menu

Homescreen

boiler

Basic settings

(see Section 2.9)

Information level

boiler

(see Section 5)

Operator level

boiler

(see Section 6)

Service level

boiler

(see Section 8.2)

Actuator test

boiler

(see Section 8.3)

Split homescreen

1

Boiler Buffer load

Boiler temperature for restart

Automatic ignition

Burnout

LED brightness

Induced draught blower

Primary airflap

Secondary airflap

O2 heating

Automatic ignition

Measurement values

Parameters

Induced draught blower set speed

Pos. Prim. airfl.

Pos. Sec. airfl.

O2 signal

O2 heat current

8. For the service technician/heating technician

8.1 LogWIN menu structure for service level and actuator
test

1

In the basic settings, it is possible to set whether the homescreen should be displayed as fullscreen or splitscreen, see Section 2.9.6.

39

8. For the service technician/heating technician

Information

Service level only for trained service personnel!

5

OK Cancel

Mo 05.10.2015 / 08:00

Chimney sweeper

Heating programs DHW program

Actuator test

Operator level

Boiler ON/OFF Messages

Basic settings

LogWIN

75 °C

Modulation mode

Information level

8.2 Service level

Measurement values and parameters can be displayed and modified on the service level.

WARNING

Only trained service personnel may perform system modifications in the service level.

Navigate to the service level by pressing the menu button

→

Operator level

→ and holding down the OK

button for 5 sec. You can switch between the different service levels with the buttons.

Fig. 76 Homescreen

Fig. 77

Fig. 78 Fig. 79

LogWIN

Operator level

Start-up delay automatic boiler 0 h

Time / Date

Fig. 80

LogWIN

Service level

Measurement values

Parameters

Pressing for 5 sec.

40

8. For the service technician/heating technician

8.2.1 Measurement values

The following measurement values are displayed:

Induced draught blower set speed

The nominal speed of the blower is displayed in rpm.

Pos. Prim. airfl.

The position of the primary airflap is displayed in %.

Pos. Sec. airfl.

The position of the secondary airflap is displayed in %.

O2 signal

The O2 signal of the lambda sensor is displayed in %.

O2 heat current

The O2 heat current of the lambda sensor is displayed in A.

8.2.2 Parameters

Menu items in parameters

– Boiler temperature for restart
– Automatic ignition
– Burnout
– LED brightness

Boiler temperature for restart

The blower turns off if the boiler temperature is too high. The restart temperature is the temperature at which the blow­er turns back on and the boiler resumes normal heating mode.

Factory setting: 75 °C
Possible settings: 65 – 75 °C

Automatic ignition

This adjuster is used to set whether automatic ignition is present or not.

Factory setting: depending on condition on delivery

Burnout

– Automatic detection

The burnout characteristics are determined by the buffer load/switching function module or the MES

PLUS

WVF+ mod-

ule.

If the select mode is set to "Solid fuel operation" on the buffer load/switching function module or MES

PLUS

WVF+

module, then "Burnout" with ember quantity is undertaken. With all other settings, a normal burnout is undertaken.

– Normal

A normal burnout is always undertaken, i.e. the wood is burnt as best as possible until no more remains without

ember quantity.

– Ember quantity

Burnout with ember quantity is always undertaken, i.e. basic embers are maintained to make it easier to start up

again.

LED brightness

LED bar brightness setting on the left of the operating panel next to the InfoWIN Touch.

41

8. For the service technician/heating technician

Actuator test

LogWIN Heating circuit 1

Heating circuit 2 Buffer load/switching

8.3 Actuator test

In the actuator test, different actuators can be tested.

WARNING

Only trained service personnel may perform the actuator test.

Navigate to the actuator test by pressing the menu button

→

Actuator test

. The installed and connected

function modules or the boiler to be selected are displayed.

The following actuators can be started with LogWIN.

– Induced draught blower
– Primary airflap
– Secondary airflap
– O2 heating
– Ignition

The actuators are turned off again automatically after a timeout without actuations. A self-test is started at the end of
an actuator test.

When this icon is pressed, the following actions are performed:

Actuator ON
Actuator OFF
Actuator OPEN
Actuator CLOSED
Actuator release

Mo 05.10.2015 / 08:00

Chimney sweeper

Heating programs DHW program

Actuator test

Operator level

Boiler ON/OFF Messages

Basic settings

LogWIN

75 °C

Modulation mode

Information level

Fig. 81 Homescreen

Fig. 82

Fig. 83 Fig. 84

Information

Boiler in operation! Do you want to start the actu-

ator test? This can take 20 min.

Operating phase: Burnout

OK Cancel

42

8. For the service technician/heating technician

8.4 Starting up the integrated web server

8.4.1 Internet connection and router configuration

An Internet connection is needed for communication. The Internet router must assign the InfoWIN Touch a local IP
address. This requires a DHCP server (standard function of router). If the firewall settings prevent a connection being
established with the "WindhagerConnect" Windhager portal server, they must be changed accordingly. No other settings
are needed. Please observe the operating manual for your Internet router.

8.4.2 Start-up

1. The InfoWIN Touch must be de-energised (interrupt supply voltage).

2. Use a LAN cable to connect the Internet router to the InfoWIN Touch.

3. Connect the 4-pole LON plug to the InfoWIN Touch.

Once the voltage supply has been connected to the InfoWIN Touch, the Windhager logo and a charge bar appear on
the device after a short delay. When turning on for the first time, the language must then be selected (see Section 2.7).
Otherwise, the homescreen is displayed straight away and the LED lights up green. The status of the connection to
Windhager Connect, etc., can then be checked and set under "Basic settings > LAN" (Section 2.9).

Your system is now ready and you can operate and control your heating system with the Windhager app "myComfort".

8.4.3 Reserved IP address ranges

The internal web server uses the following IP address ranges for internal communication and/or to establish a connec­tion with the database: 10.254.253.xxx; 10.8.xxx.xxx and 10.9.xxx.xxx.
These IP address ranges must not be used by the router and/or in the LAN network.

EN 303-5

Baumuster geprüft

Produktion überwacht

Type tested

Production monitored

windhager.com

IMPRESSUM

Media owner, issuer and publisher: Windhager Zentralheizung GmbH, Anton­Windhager-Straße 20, 5201 Seekirchen am Wallersee, Austria, T [phone], F +43
6212 4228, [email protected], Images: Windhager; subject to amendments, printing

and layout errors. Translatet from 024298/02 - AWP-vor

AUSTRIA

Windhager Zentralheizung GmbH

Anton-Windhager-Strasse 20

A-5201 Seekirchen near Salzburg

T [phone]

F [phone]

[email protected]

Windhager Zentralheizung GmbH

Carlbergergasse 39

A-1230 Vienna

GERMANY

Windhager Zentralheizung GmbH

Deutzring 2

D-86405 Meitingen near Augsburg

T [phone]

F [phone]

[email protected]

Windhager Zentralheizung GmbH

Gewerbepark 18

D-49143 Bissendorf

SWITZERLAND

Windhager Zentralheizung Schweiz AG

Industriestrasse 13

CH-6203 Sempach-Station near Lucerne

T [phone]
F [phone]

[email protected]

Windhager Zentralheizung Schweiz AG

Rue des Champs Lovats 23

CH-1400 Yverdon-les-Bains

Windhager Zentralheizung Schweiz AG

Dorfplatz 2

CH-3114 Wichtrach

ITALY

Windhager Italy S.R.L.

Via Vital 98c

I-31015 Conegliano (TV)

T [phone]

[email protected]

UNITED KINGDOM

Windhager UK Ltd

Tormarton Road

Marshfield

South Gloucestershire, SN14 8SR

T [phone]

[email protected]

The warranty conditions require that the boiler and related accesso-

ries be properly installed and started up by Windhager Customer Ser­vice or the customer service partner; otherwise the manufacturer's
warranty will not be honoured.
Malfunctions resulting from improper operation or adjustment as well

as use of poor-quality fuel types or fuel types that are not recommen-

ded are not covered by the warranty. Further, the warranty shall be
void if equipment other than that provided by Windhager is installed.
The special warranty conditions for your system are available in the

"Warranty conditions" sheet supplied with your boiler.

Start-up and regular maintenance following the terms of the "War-

ranty conditions" will assure safe, environmentally friendly and eco-

nomical operation of your system. We recommend that you obtain a

maintenance agreement.

WARRANTY CONDITIONS