WIN Communications IP580, IP500 User Manual

e-Net

200

Communication System

IP580/IP500 IP Phone User Guide

06IP58M.CH17.EN7

InterPBX, InterServer, VG5000, AP8000, IP580, IP500, InterClient, and are trademarks of DSG Technology Inc.

Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of

their respective owners.

e-Net, e-Net 200 are trademarks of WIN Communications Corporation.

WIN is a registered trademark of WIN Communications Corporation

Table of Contents

Chapter 1 Using The IP Phone ...........................................................................................................5

Overview of IP Phone......................................................................................................5

Making Internal Calls{XE “Making Internal Calls”.....................................................7

Making External Calls......................................................................................................8

Answering Calls ...............................................................................................................8

Recent Calls .......................................................................................................................8

Placing a Call on Hold...................................................................................................10

Transferring Calls...........................................................................................................10

Conference Call...............................................................................................................11

Call Waiting.....................................................................................................................11

Accessing Voice Mailbox...............................................................................................11

System Speed Dialing ....................................................................................................12

Personal Speed Dialing..................................................................................................12

Call Pickup ......................................................................................................................12

Call Park ..........................................................................................................................12

Internal Paging................................................................................................................13

External Paging...............................................................................................................13

Member Login/Logout..................................................................................................13

Making Calls to Joint Server Extensions and Local Phone Stations........................14

Chapter 2 Voicemail System.............................................................................................................15

Listening to Messages....................................................................................................15

Sending a Message .........................................................................................................16

Change Personal Options..............................................................................................17

Accessing Voice Mail Remotely ...................................................................................20

Listening to Your Message via E-mail.........................................................................21

Chapter 3 Recording System ............................................................................................................23

Recording Calls...............................................................................................................23

Playing the Recording....................................................................................................23

Chapter 4 InterClient Utility.............................................................................................................25

Personal Information .....................................................................................................26

Setting Button Mapping ................................................................................................26

Personal Speed Dialing..................................................................................................29

Answering Option..........................................................................................................30

Mailbox Parameter .........................................................................................................32

Table of Contents

Notification......................................................................................................................32

Distribution List..............................................................................................................34

Change Password...........................................................................................................35

Phone Book......................................................................................................................35

Review System Speed Dial............................................................................................36

Printing Button Mapping Label....................................................................................36

Chapter 5 Maintenance......................................................................................................................39

Connecting the IP Phone ...............................................................................................39

Adjusting the Supporting Bracket................................................................................39

IP Phone Setup................................................................................................................40

Appendix A: Quick Start Guide.......................................................................................................41

Chapter 1 Using The IP Phone

The IP580 is a feature-rich IP phone. Both the IP580 and IP500 provide 9

function keys for commonly used calling features. The IP580 also provides 15

programmable buttons allowing you to customize specific features. The LCD

displays your extension number, name, time, caller ID and call status. On the

bottom of the phone, there are three RJ-45 ports for connecting to LAN, your PC,

and the Attendant Console.

Overview of IP Phone

Chapter 1 Using The IP Phone

IP580 Phone

LCD Display Displays information such as extension number,

name, current time, call status, caller ID, number of

new messages, number of missed calls and other

settings.

Menu Buttons

y Press and hold to access call history mode,

and then press

or to select missed calls,

received calls, or dialed calls. Press

again to

display the further details of call status.

y Press for 3 seconds to access setup mode. In

setup mode, press

to edit or save settings, or

press

or to scroll through setting items.

Volume Buttons

Increases or decreases the volume of handset,

headset, or speakerphone.

Ringer Buttons

Increases or decreases on-hook ringer volume.

Programmable

Buttons

Can be programmed as CO line, CO group, extension,

extension group or other functions such as

conference, page, park, login or logout.

When defined as CO lines or extensions, the LED

displays different colors to indicate different status：

y No light：The line is available to use. y Steady green：The line is in use (off-hook or busy). y Flashing amber：The line is on hold. y Flashing red：The line is ringing.

The programmable buttons can be configured

through InterClient Button Mapping.

Intercom When the Intercom Button flashes, it indicates an

incoming call from another extension. You can also

directly press the Intercom Button to place internal

calls.

Keypad Same as on traditional phones.

Message Button When the Message Button light is on, it indicates that

you have new messages. Press Message Button to

access Voice Mailbox.

Auto-Answer

Button

When selected, the phone answers calls automatically.

Chapter 1 Using The IP Phone

DND Button Press DND to activate Do-Not-Disturb function.

Callers will be forwarded to your Ring-No Answer

setting. When the lamp is on, you will receive no calls.

Mute Button During a conversation, press Mute Button to turn off

your microphone. The caller will not hear your voice.

Speakerphone

Button

Be used to receive or make calls without using the

handset.

Redial Button Lift and handset and press the Redial button to redial

the last external number you dialed.

Hold Button Press to hold a call, or press again to retrieve the call.

Transfer Button During a call, press to transfer a call to another

extension. Or press again to retrieve the call.

IP500 Phone

Phone Book Uses as a record of personal phone book.

Conference

Button

Press Conference Button to initiate a conference call

with parties who are on hold.

Rec/Play Button During a call, press Rec/Play Button to record the

call. When on-hook, press Rec/Play Button to play

the recording.

The other buttons of IP500 function the same as on IP580.

Making Internal Calls{XE “Making Internal Calls”

1. Lift the handset or press Speakerphone button.

2. Wait for dial tone and dial the extension number. (Also applies to

off-premises extensions or Joint Server’s extension.)

If the number to be reached is set on Button Mapping, simply press the

corresponding programmable button to call. To edit Button Mapping, please

refer to Chapter 4: InterClient Utility.

If the Administrator enables your Direct Outward Dialing function, which means

when you lift the handset you will get an outgoing line, you may press the

Intercom button for making internal calls.

Chapter 1 Using The IP Phone

Making External Calls

1. Lift the handset or press Speakerphone button.

2. Wait for the dial tone and dial the CO line access code “0”.

3. Wait for the dial tone and dial the phone number.

You may also press the specific programmable button mapping to CO Lines or

CO Line Groups to get an outside line.

If the Administrator enables your Direct Outward Dialing function, simply lift the

handset and dial the phone number.

Answering Calls

When the phone rings, lift the handset to answer the call.

Caller ID: InterPBX system supports Caller ID. The LCD will display the

extension number and caller’s name when you have internal calls. External caller

ID also displays caller’s phone number when your telecom company enables the

Caller ID service.

Auto-Answer: If you enable the Auto-Answer function, all the calls will be picked

up automatically.

Distinctive Ringing: If the administrator enables the Distinctive Ringing function,

you can distinguish the internal calls from the external calls by different ringing

tones.

Busy/Ring-No-Answer: If you do not answer the call or if your line is busy, the

call will be forwarded to your voice mailbox after a certain timeout. You may also

forward calls to other extensions. You can set your personal Answering Option

(call forwarding) through InterClient. Please refer to Chapter 4: InterClient

Utility/Answering Option for more details. As default, the system will redirect

calls to AA or VMS Server when busy or Ring-No-Answer.

Recent Calls

The IP phone provides recent calls records. The LCD can display missed calls,

received calls and dialed numbers. You can press

to check recent calls

records.

Missed Calls

1. When you have missed calls, the LCD will display the message as follows:

Chapter 1 Using The IP Phone

2. Press

to access to Recent Calls Mode.

3. Press

again to select Missed Calls items. The LCD displays the

extension number and user name of internal calls. If the outside line supports

Caller ID, the LCD will also display the phone number of external calls. If the

caller is unknown, the LCD will display “Withheld.” At the bottom of the

LCD, it shows call time (HH:MM).

4. You can press to directly dial to a missed call number. The Missed

Calls list stores maximum 10 latest missed calls. You can press

or to

select any entries or “Clear All” or “Return”, and press

again to record or

return to the previous menu.

Received Calls

1. Press

to access to Recent Calls Mode.

2. Press

and then press to select Received Calls items.

3. The LCD can display the telephone number of received calls. If the outside

line supports Caller ID, the LCD will also display the phone number of

external calls or the extension number and name of internal calls. If the caller

is unknown, the LCD will display “Withheld.” At the bottom of the LCD, it

shows the call time (HH:MM).

4. You can press

to directly dial to a received call number. The Received

Calls list stores maximum 10 latest received calls. You can press

to select any entries or “Clear All” or “Return”, and press

again to record or

return to the previous menu.

Dialed Numbers

1. Press

to access to Recent Calls Mode.

Chapter 1 Using The IP Phone

2. Press twice and then press to select Dialed Numbers items.

3. The LCD will display the dialed number of external calls or the extension

number and name of internal calls.

4. You can press

to directly dial to a dialed call number. The Dialed Calls

list stores maximum 10 latest dialed calls. You can press

or to select

any entries or “Clear All” or “Return”, and press

again record or return to

the previous menu.

Note: When you are checking the recent calls records, your phone status is busy.

The phones will automatically logoff the Recent Calls Mode if there is no further

action in 30 seconds.

Placing a Call on Hold

During a call, press the Hold button to put the caller on hold.

To retrieve the call you placed on hold, press the Hold button again. If the CO line

or the extension number are set on a programmable button the correspondent

LED will be flashing amber when on hold. You can directly press the flashing

programmable button to retrieve the call.

If there is no any further action after holding the call, the call will be recalled to

your station upon timeout.

You can place up to 5 calls on hold. When more than one calls are on hold, press

#14 and the extension number to retrieve a specific internal call or press #13 and

the CO line extension number to retrieve a specific external call (The

administrator has to turn on the CO line extension number display function).

When the phone rings, the LCD will display the internal or external call number.

Transferring Calls

1. During a call, press the Transfer button.

2. Dial the extension number you want to transfer.

3. When the party answers, announce the call or simply hang up.

If the party is not available, the call will be bounced back to your station.

Chapter 1 Using The IP Phone

Conference Call

1. During a call, press the Hold button to hold one party.

2. Call another party. Both internal and external phone number are applicable.

To invite more parties, press the Hold button to hold the call and call the next

one. You can place up to 4 people on hold at the same time.

3. After the call is connected, press the Transfer button and #40 to start the

conference.

4. If you still want to invite more parties to join the conference, press the Hold

button to hold the conference. Call the new party. Then press the Transfer

button and #40 to start the conference.

The conference function allows up to 18 parties in different sessions. Only one

party of each session is required to be in the InterPBX System.

Please consult your administrator for your conference authorization.

Note: Off-Premise extensions cannot initiate a conference but can be invited to

join a conference.

Call Waiting

If you enable the Call Waiting function, during a call you will hear a beep

indicating that you have another incoming call. The LCD will also display the

message of an incoming call. However, the caller will hear the normal ringing

tone as usual.

To pick up the incoming call, press the Hold button to hold the current call and

then it will switch to the incoming call. To switch back, press the Hold button

again (For analog phone user, please press the hook flash).

The Call Waiting function only allows one call stays on queue. You can enable this

function through InterClient. Please refer to Chapter 4: InterClient

Utility/Answering Option for more details.

Accessing Voice Mailbox

1. Press the Message button to access to your mailbox.

2. Enter your password and then press #. (The default password is blank; you

don’t have to enter any passwords.)

Chapter 1 Using The IP Phone

3. Follow the system prompts to play the message or change the settings.

Please refer to Chapter 2: Voice Messaging for more detailed voice mailbox

operation.

System Speed Dialing

If your administrator has set up specific numbers for system speed dialing, you

can use the defined speed dial numbers to call.

1. Lift the handset or press the Speakerphone button.

2. Press #20.

3. Press the system speed dialing number (00-49.) (Please consult your

administrator for the available system speed dialing numbers.)

Personal Speed Dialing

In addition to system speed dialing, you may also use your personal speed

dialing to place calls.

1. Lift the handset or press the Speakerphone button.

2. Press #21.

3. Press the personal speed dialing number (00-49.)

You can edit maximum 50 personal speed dialing numbers. You may edit

personal speed dialing through InterClient. For more details, please refer to

Chapter 4: InterClient Utility/Personal Speed Dialing.

Call Pickup

You can pick up any incoming call or a call for a specific extension.

y To pick up any external incoming call, lift the handset and press #10 when

ringing.

y To pick up a call for a specific extension, lift the handset and then press #11

and the target extension number when ringing.

y To pick up a call for a group, lift the handset and press the specific group

pickup code when ringing. You have to be one of the group members to pick

up the call for the group. Consult your administrator for the group pickup

code.

Call Park

If you would like to transfer a call to a person not in sight but in the office, you

can park the call at a specific parking slot. The parked call can be picked up from

Chapter 1 Using The IP Phone

any other extension.

During a call, press the Transfer button and #15.

2. Assign a slot number from 0 to 9.

3. Hang up the phone.

4. You can page and inform the assigned slot number to the correspondent

person t pick it up. You can also move to another extension (in a meeting

room or somewhere else) to pick it up.

If the parking slot you want to assign is occupied, you will hear the busy tone. In

the meantime, try to assign another parking slot.

To Retrieve A Parked Call:

1. Lift the handset from any extension.

2. Press #15.

3. Input the assigned slot number to pick up the parked call.

Internal Paging

You can broadcast over the speaker on each extension or extension group.

1. Lift the handset.

2. Press #38 and the specific extension number or extension group number.

3. Broadcast through the handset or microphone.

4. Hang up the phone after broadcasting.

Note: You may not broadcast through a remote extension group, but you can

broadcast through an individual remote extension.

External Paging

You can broadcast over the external amplifier or paging system if connected with

the Voice Gateway.

1. Lift the handset.

2. Press the specific Voice Gateway paging code. (Consult your administrator

for the paging code.)

3. Broadcast over the handset or the speakerphone.

4. Hang up the phone after broadcasting.

Member Login/Logout

If your administrator enables the Member Login/Logout function, you will need

to login to join a specific Extension Group like Customer Service or Sales Dept.

Chapter 1 Using The IP Phone

You can login to more than one Extension Group at the same time.

To Login:

1. Lift the handset or press the Speakerphone button.

2. Press #35.

3. Press the Extension Group Number to login. (Consult your administrator for

the Extension Group Number.)

To Logout:

1. Lift the handset or press the Speakerphone button.

2. Press #36.

3. Dial the Extension Group Number to logout.

To Check the Status of Login or Logout:

1. Lift the handset or press the Speakerphone button.

2. Press #37.

3. Dial the Extension Group Number.

4. If you hear the dial tone, it means you have already logged in the extension

group. If you hear the busy tone, it means you haven’t logged in the extension

group.

Making Calls to Joint Server Extensions and Local Phone Stations

If your company installed InterServer in more than one location, you can directly

call remote extensions of Joint Server directly as the way you make an internal

call.

1. Lift the handset or press the Speakerphone button.

2. Dial the remote extension number. (Consult your administrator for your call

authorization.)

You can also dial to a general landline phone via remote InterServer.

1. Lift the handset or press the Speakerphone button.

2. Dial the remote FXO extension number or group code. (Consult your

administrator for the remote FXO extension number.)

3. If the password is required, please follow the system prompts to enter the

password. (Consult your administrator for the password.)

4. Dial the phone number after you hear the dial tone. (If you would like to

make a long distance call, please follow local dialing plans.)

+ 31 hidden pages

WIN Communications IP580, IP500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual