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COMMERCIAL
11Qt Round Food Warmer/Cooker
Operating Instruction Manual
Model Voltage Power Amperage
F W-11R 50 0 120V ~ 60Hz 1250W 10.5A 12.5" 9.625"
BEFORE OPERATING ANY EQUIPMENT, READ AND FAMILIARIZE YOURSELF WITH THESE USE AND SAFETY INSTRUCTIONS
Congratulations on your purchase of this WINCO® commercial equipment. When used as intended and with proper
care and maintenance, you are sure to experience years of reliable operation from this equipment. To ensure best
results, it is important that you read and follow the instructions in this manual carefully. It is important to keep
these instructions in a safe place for future reference.
F W-11R 5 0 0
Dimensions
Diameter Height
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11Qt Round Food Warmer/Cooker
Important For Future Reference
Please complete this information and retain this manual for the life of the product. For
Warranty Service and/or parts, this information is required. Please see Page 10 for More
information on your Warranty and how to register.
FW-11R500
Model Number Serial Number Date Purchased
FWR11010000001
WARNING: IMPROPER INSTALLATION,
ADJUSTMENT, ALTERATION, SERVICE OR
!
MAINTENANCE CAN CAUSE PROPERTY DAMAGE,
INJURY, OR DEATH. READ THE INSTALLATION,
OPERATION, AND MAINTENANCE INSTRUCTIONS
THOROUGHLY BEFORE INSTALLING
OR SERVICING THIS EQUIPMENT.
CAUTION: THESE MODELS ARE DESIGNED, BUILT, AND
SOLD FOR COMMERCIAL USE ONLY. IF THESE MODELS
!
ARE POSITIONED SO THE GENERAL PUBLIC CAN USE
THE EQUIPMENT, MAKE SURE THAT CAUTION SIGNS,
WARNINGS, AND OPERATING INSTRUCTIONS ARE
CLEARLY POSTED NEAR EACH UNIT SO THAT ANYONE
USING THE EQUIPMENT WILL USE IT CORRECTLY AND
NOT INJURE THEMSELVES OR HARM THE EQUIPMENT.
WARNING: A FACTORY AUTHORIZED SERVICE
PROVIDER SHOULD HANDLE ALL MAINTENANCE
!
AND REPAIR. BEFORE DOING ANY MAINTENANCE
OR REPAIR, FOLLOW SERVICE SET UP
ARRANGEMENT ON PAGE 8.
AVERTISSEMENT: TOUTE INSTALLATION, RÉGLAGE,
MODIFICATION, RÉPARATION OU ENTRETIEN
INCORRECT PEUT OCCASIONNER DES DOMMAGES
MATÉRIELS, DES BLESSURES GRAVES OU LA MORT.
LIRE LES INTRUCTIONS D'INSTALLATION, D'UTILISATION ET
D'ENTRETIEN ATTENTIVEMENT AVANT D'INSTALLER OU DE
RÉPARER CET APPAREIL.
ATTENTION: CES MODÈLES SONT CONÇUS, FABRIQUÉS,
ET VENDUS POUR UN USAGE COMMERCIAL SEULEMENT.
SI CES MODÈLES SONT PLACÉS POUR QUE LE GRAND
PUBLIC PUISSE LES UTILISER, ASSUREZVOUS QUE LES CONSIGNES
D’ATTENTION, D'AVERTISSEMENT, ET LES INSTRUCTIONS
D'UTILISATION SOIENT CLAIREMENT AFFICHÉES PRÈS DE
CHAQUE UNITÉ DE SORTE QUE N'IMPORTE QUEL UTILISATEUR DE
L'APPAREIL L'EMPLOIE CORRECTEMENT ET NE SE BLESSE PAS OU
N'ENDOMMAGE PAS L'APPAREIL.
AVERTISSEMENT: UN TECHNICIEN AUTORISÉ PAR
L'USINE DEVRA EFFECTUER TOUT L'ENTRETIEN ET LES
RÉPARATIONS. AVANT DE FAIRE TOUT ENTRETIEN OU
RÉPARATION, VEUILLEZ CONTACTER WINCO.
!
!
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Introduction
Congratulations on the purchase of your WINCO® machine. Please take the time to carefully read through this manual to ensure the machine is
operated and maintained properly, to ensure the best possible performance from this product for many years.
WINCO® will not accept liability if:
• The instructions in this manual have not been followed correctly.
• Non-authorized personnel have tampered with the machine.
• Non-original spare parts are used.
• The machine has not been handled and cleaned correctly.
• There is any use damage to the unit.
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11Qt Round Food Warmer/Cooker
Table of Contents
Specications ....................................................................................... 1
Warnings .............................................................................................. 2
Introduction ........................................................................................ 2
Table of Contents ...............................................................................3
Packaging ............................................................................................ 3
Important Safeguards ........................................................................ 4
Cautions Before Use............................................................................ 5
Electrical Requirements ..................................................................... 5
Preparation & Operation .................................................................... 6
Cleaning & Maintenance ................................................................... 7
Exploded View .................................................................................... 8
Troubleshooting & Repair ................................................................. 9
Limited Warranty .............................................................................. 10
Package Contents
All units come with an Operating Instruction Manual
and the following:
• 11Qt Round Food Warmer/Cooker
WINCO® prides itself on quality and service, ensuring that at the
time of packing, all products are supplied fully functional and free
of damage. Should you nd any damage as result of freight, please
contact your WINCO® dealer immediately.
DISPOSE OF ALL PACKAGING MATERIALS IN AN
ENVIRONMENTALLY RESPONSIBLE MANNER.
1. Remove all packing materials and tape, as well as any protective
plastic and cardboard, from the unit.
2. Clean any glue residue left over from the plastic or tape.
3. Place the unit in the desired position and height.
SAVE THE ORIGINAL BOX AND PACKAGING FOR USE IN
PACKAGING AND SHIPPING THE EQUIPMENT IF SERVICES
ARENEEDED.
Unpacking the Equipment
Function and Purpose
This unit is intended to be used for use in commercial food-service operations only. It is not intended for household, industrial or laboratory use.
NOTE
Please remember that this manual and the warning labels do not replace the need to be alert, to properly train
and supervise operators, and to use common sense when using this equipment.
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Important Safeguards
To ensure safe installation and operation, please carefully read and understand the following statements.
Unless the operator is adequately trained and supervised there is a possibility of serious injury. Owners of this
equipment bear the responsibility to make certain that this equipment is used properly and safely, and to strictly follow
all of the instructions contained in this manual and the requirements of local, state or federal law.
Owners should not permit anyone to touch this equipment unless they are over 18 years old, are adequately trained and
supervised, and have read and understood this manual.
Owners should also ensure that no customers, visitors or other unauthorized personnel come in contact with this
equipment. It is the responsibility of the owner and the operator to remain alert to any hazards posed by the function of
this equipment.
If there is ever uncertainty about a particular task or the proper method of operating this equipment, ask an
experienced supervisor.
Safety Warnings
This manual contains a number of precautions to follow to help promote safe use of this equipment.
Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death. Read the installation, operation
and maintenance instructions thoroughly before installing or servicing this equipment.
CAUTION
This appliance is hot when in use. Do not let bare skin touch hot
surfaces! Always keep ammable/combustible materials such as
curtains, napkins, ammable cleaners, etc., away from the unit.
WARNING AVERTISSEMENT
USE CAUTION WHEN
TOUCHING THE UNIT.
HOT
Ne touchez pas le liquide chaud
ou les sur faces de chauage
lorsque l’appareil chaue ou en
fonctionnement.
Power must be disconnected at the power source
prior to cleaning, or performing any service
WARNING
procedure or repairs.
FOR YOUR SAFETY
Do not store or use gasoline or other ammable vapors
and liquids in the vicinity of this or any other appliance.
WARNING
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, injury or death.
Read these installation, operating and maintenance instructions
thoroughly before installing or servicing this equipment.
TO PURCHASER
Contact your local gas supplier and ask instructions in the event
the user smells gas. This information should be posted in a
prominent location.
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ESURE DE SECURITE
Ne pas entreposer ni utiliser de'essence ni autres vapeurs ou liquides
inammables a proximte de cet appareil ou de tout autre apparel!
AVERTISSEMENT
Linstallation, le reglage, la modication, la reparation ou
I'entretien incorrect de cet appareil peut causer des dommages
materiels, des blessures ou la mort. Lire attentivement les
instructions d'installation, de fonctionnement et d'entretien avant
de proceder a son installation ou entretien.
À L'ACHE TEUR
CommunIquez avec votre distributeur de gaz et informez vous
quant aux procédés a suivre si vous détectez une odeur de gaz. Cette
information doit etre achée a un endroit facile d'acces et tres visible.
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Caution Before Using Appliance
1. Read all instructions carefully. Do not use this appliance for
anything other than its intended use.
2. Do not touch surfaces that may be hot - be sure to always use
handles or knobs.
3. Unplug from outlet when not in use, prior to installing or
removing parts, and before cleaning. Allow for the device to
cool rst.
4. To protect against the risk of electrical shock, do not immerse
the appliance, cord or plug in water or other liquids.
WARNING AVERTISSEMENT
Electrical Shock Hazard
Keep water an d other liquids
from entering the inside of the
unit. Liquid inside the unit could
cause an el ectrical sho ck.
Do not spray w ater or cleaning
products. Liquid could contact
the electrical components
and cause a s hort circuit o r an
elect rical shock. Do n ot use unit
if power cor d is damaged or has
been modied.
5. Avoid contact with moving parts.
6. Do not operate this device or any other electrical equipment
with a damaged cord or plug, or after the unit malfunctions,
is dropped or damaged in any manner. Return to the nearest
WINCO® Authorized Service Center for examination, repair, and/
or adjustment.
7. The use of accessory attachments not recommended by WINCO®
may cause re, electric shock or injury.
8. Not intended for outdoor installation.
Risque de choc électrique
Conser ver l'eau et d'autres liqui des
de pénétr er à l'intérieur de l'app areil.
Liquide à l'intérieur de l'appareil pourrait
provoquer un choc électrique.
Ne pas pulvé riser de l'eau ou des pro duits
de nettoyage. Le liquide pourrait contacter
avec les comp osants élec triques et caus er
un court- circuit ou un cho c électrique.
Ne pas util iser l'appareil si le cor don
d'alimentation est endommagé.
ou a été modi é.
Electrical Requirements
9. Do not let the cord hang over the edge of a table or counter, or
touch hot surfaces.
10. Do not run power cord under carpeting, runners or in high-trac
areas to avoid tripping.
WARNING AVERTISSEMENT
Fire Hazard.
Correct installation precautions,
procedures and regulations
must be fo llowed. Operati on
and safe ty training is ne cessary
for all use rs of this equipme nt.
11. Do not place on or near a heat source.
12. This appliance should always be on a stable and steady
countertop or table.
13. This appliance is not intended for use by individuals (including
children) with reduced or impaired physical, sensory, or mental
capabilities, or lack of experience or knowledge, unless they have
been given proper supervision or instruction concerning the use
of this appliance by a person responsible for their safety.
14. Children should be supervised at all times to ensure that they do
not play with or near this appliance.
15. Clean the unit with caution – do not clean when unit is plugged
in or when hot.
16. Do not store any item on top of this unit when in operation.
17. Never place materials such as paper, cardboard, plastic, etc. in,
on or near the unit.
18. Ensure proper grounding: Use of attached 3-prong plug, or
2 prong plug adapter with adapter ground connected to a
grounding lug under outlet cover plate.
Risque d'incendie
La surcha ue des vapeurs d' huile ou de
l'huile peut s'enammer et provoquer
un incendi e. Surveillez la temp érature,
la qualité et l e niveau d’huile. Uti lisez et
entrete nez le système d'élimi nation des
vapeurs d'huile.
Make sure to plug unit into a grounded outlet that has the correct
voltage and required minimum amperage capacity. Refer to the
product identication label found on the unit for voltage, wattage
and amperage ratings.
NOTE FOR USE OF AN ADAPTER:
Before using an adapter, it must be determined that the outlet
cover plate screw is properly grounded. If in doubt, consult a
licensed electrician. Never use an adapter unless you are sure it
is properly grounded!
The use of an adapter is not permitted in Canada.
Proper Grounding
This machine is provided with a
three-pronged grounding plug.
The outlet to which this plug
is connected must be properly
grounded. If the receptacle is not
the proper grounding type, contact
an electrician. DO NOT, under any
circumstances, cut or remove the
third ground prong from the power
cord or use any adapter plug.
USE A GROUNDED OUTLET
DO NOT ADD AN ADAPTER
TO THE PLUG
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Preparation & Operation
1. Set unit on a at, stable surface, away from any combustible materials and near a power source.
2. Clean thoroughly BEFORE USE.
3. Pour 3-1/2 cups of water into the well pan. DO NOT OPERATE WITHOUT WATER IN THE WELL PAN. Using the unit without water
will cause metal fatigue and excess wear on metal components, which will result in rendering the unit inoperable.
Use care when handling hot water and steam.
4. If the unit fails to work properly during initial use, please notify customer service at: returns@wincous.com.
5. Plug cord into properly grounded outlet with the correct voltage and power requirement. Electrical shock may occur if appliance
is not grounded properly.
6. Preheat the water in the well pan. Faster preheat can be
achieved by covering the water well pan with an empty
full-size food pan or a full- size food pan cover.
Unit Pre-heating time in minutes
Hot Water Cold (Tap) Water
FW-11R 500 5–7 8–10
7. Place stainless steel or high-heat poly pans (inset pans) into the unit well pan. If using the appliance as a WARMER, the contents
placed in the food pans should be previously cooked as the purpose of the warmer is to hold contents at the proper desired
temperature.
If the appliance is being used as a COOKER, frozen foods such as soups, chili or vegetables can be brought to safe serving
temperature (minimum 140°F) in less than 40 minutes using the maximum heat setting.
Place frozen foods into the recommended inset pan(s) and follow the preparation instructions that accompany the frozen food
product.
8. Never place foods directly into the well pan. The well pan is for water only. Foods must always be placed into the inset pans.
9. Inset pans must be covered to maintain temperatures while food is not being served.
10. For the function of hot food holding, set the heat control to the desired setting. Monitor temperature regularly to ensure
food safety.
11. During normal operation of food warming and holding, periodically check the water level. Add hot water when necessary and
stir the contents occasionally.
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Cleaning & Maintenance
CAUTION
The unit will be HOT after use!
Let cool before cleaning.
Cleaning the unit daily will increase the operational life span of this appliance. Also, regular cleaning will
enhance the performance of this appliance.
1. ALWAYS unplug the power cord and allow unit to cool down prior to cleaning.
2. Carefully empty the remaining hot water in the well pan.
3. Wipe the inside of the emptied well pan with a clean
damp cloth.
4. NEVER immerse the device in water or other liquid.
5. DO NOT use a water jet to clean the unit.
6. If soap or chemical cleaners are used, make sure they are rinsed away thoroughly with clean water immediately after cleansing.
Chlorinated chemical residue could damage the unit by degrading the stainless steel surfaces.
7. To remove calcied scale buildup use 1 teaspoon of white vinegar to 1 cup of water. Pour enough into the well pan to cover the bottom.
Let this stand for about 30 minutes.
Rinse out and repeat if necessary.
HOT
Do not wash in an automatic dishwasher.
8. Allow unit to dry before turning back on.
ALWAYS remember to unplug the electrical power from the unit before cleaning or handling.
WINCO® authorized service personnel must perform any other servicing.
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FW-11R500
Exploded View
MODEL FW11R500
1. Well - 11 Qt
2. Jacket
3. 8-23 KEPS Nut (1)
4. 8-23 Screw (1)
5. Cordset - 120V / 220V
6. Cordgrip
7. 6-23 Screw (1)
8. 6-32 KEPS Nut (2)
9. Thermostat
10. Knob
11. Dissipator Plate
12. Heater
13. Hold-Down Plate
14. 8-32 KEPS Nut (4)
15. Coupler
16. Bottom
17. 10-24 Screw (1)
1
4
3
2
5
8
6
9
7
11
10
12
13
14
16
15
17
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Safety
Service and Repair
A WINCO® Approved Service Technician should carry out repairs if
necessary. Do not remove any components or service panels on this
product.
If the power cord is damaged, it must be replaced by a WINCO®
Approved Service Technician in order to avoid a hazard.
There are no user serviceable parts within this appliance.
To avoid serious injury or damage, NEVER attempt to repair the unit
yourself.
To initiate warranty service contact: support@wincous.com
or call: 973-295-3899.
DO NOT send unit to WINCO® without rst contacting our customer
service department.
See "Limited Warranty" section on page 8 for details.
Troubleshooting
If your WINCO® Food Warmer/Cooker does not operate, please check the following prior to placing a service call.
PROBLEM MIGHT BE CAUSED BY COURSE OF ACTION
Power supply Check power source, make sure unit is plugged in
Thermostat setting incorrect Make sure thermostat is turned to desired setting
Water level incorrect Make sure well pan has correct amount of water
Unit won't heat
Plug/cord, set or external wiring is damaged Call WINCO® to make service arrangements through
their service provider network.
Product is cold or
not reaching desired temperature
Indicator light is not on, but the unit IS
heating up
Product exceeds desired temperature
Appliance trips circuit breaker
or blows fuse
Internal wiring fault Call WINCO® for service
Operation of thermostat Ensure thermostat is set correctly and that the heat
control knob is rmly secured to the thermostat
shaft (not spinning independently)
Faulty thermostat Call WINCO® for service
The indicator bulb has burned out Call WINCO® for service
Faulty heating elements Call WINCO® for service
Wrong setting of thermostat Ensure thermostat is set correctly and that the heat
control knob is rmly secured to the thermostat
shaft (not spinning independently)
Faulty thermostat Call WINCO® for service
Circuit overload Check to make sure circuit is not overloaded
Blown fuse Unplug from power and check for short circuits
Faulty thermostat Call WINCO® for service
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Limited Warranty
WINCO® warrants to the original purchaser of new equipment that said equipment, when installed in accordance with our instructions within
North America and subjected to normal use, is free from defects in material or workmanship for a period of 1 year. The labor warranty is one year
from original installation or 18 months from actual factory shipment date, whichever date occurs rst.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED. WINCO EXPRESSLY DISCLAIMS ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR EXPRESSED OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
WINCO’S OBLIGATION AND LIABILITY UNDER THIS WARRANTY IS EXPRESSLY LIMITED TO REPAIRING AND REPLACING EQUIPMENT
THAT PROVES TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP WITHIN THE APPLICABLE WARRANTY PERIOD.
IN NO EVENT SHALL WINCO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO BUYER OR ANY THIRD PARTY,
INCLUDING, WITHOUT LIMITATION, LOSS OF PROPERTY, PERSONAL INJURY, LOSS OF BUSINESS OR PROFITS OR OTHER ECONOMIC
LOSSES, OR STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN NEGLIGENCE, WARRANTY, STRICT LIABILITY, OR OTHERWISE.
This warranty is given only to the rst purchaser from a retail dealer. No warranty is given to subsequent transferees.
Warranty does not cover product failures caused by: failure to maintain, neglect, abuse, damage due to excess water, re, normal wear, improper
set up and use. Periodic maintenance is not covered.
This warranty is not in force until such time as a properly completed and digitally signed Installation/Warranty Registration has been received by
WINCO within 30 days from the date of installation.
WARRANTY SERVICE
To initiate warranty service contact: support@wincous.com
or call: 973-295-3899
DO NOT send unit to WINCO® without rst contacting our customer service department.
REGISTER ONLINE AT:
http://support.wincous.com
Proof of purchase is required to extend warranty more than 1 year from date of shipment from the factory.
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Limited Warranty
THE FOREGOING WARRANTY PROVISIONS ARE A COMPLETE AND EXCLUSIVE STATEMENT BETWEEN THE BUYER AND SELLER. WINCO®
NEITHER ASSUMES NOR AUTHORIZES ANY PERSONS TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH
SAID EQUIPMENT.
Examples of items not covered under warranty, but not limited to just these items:
1. Acts of God, re, water damage, burglary, accident, theft.
2. Freight damage.
3. Improper installation or alteration of equipment.
4. Use of generic or after-market parts.
5. Repairs made by anyone other than a WINCO® designated service provider.
6. Lubrication.
7. Expendable wear parts, adjustable feet, blown fuses, lamps, etc.
8. Cleaning of equipment.
9. Misuse or abuse.
WARRANTY REGISTRATION
SCAN THE QR CODE WITH YOUR MOBILE DEVICE
or go to
http://support.wincous.com
TO FILL OUT AND SUBMIT YOUR WARRANTY REGISTRATION.
Please keep this manual in a safe place for future use!
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Model: FW-11R500
www.wincous.com
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