Wilson Electronics Signal Booster 801247 User Manual

DT
Cellular Signal Booster
463105
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IT IS VERY IMPORTANT
! !
FAILURE TO DO THIS WILL VOID YOUR WARRANTY IN THE EVENT OF A POWER SURGE OR LIGHTNING STRIKE.
JOULE RATING.
THE SIGNAL BOOSTER UNIT IS DESIGNED FOR USE IN AN INDOOR, TEMPERATURE­CONTROLLED ENVIRONMENT (LESS
THAN 150 DEGREES FAHRENHEIT). IT IS NOT INTENDED FOR USE IN ATTICS OR SIMILAR LOCATIONS SUBJECT TO TEMPERATURES IN EXCESS OF 150°F.
Installation Instructions for the Following Wilson Electronics Signal Booster:
SignalBoost™ DT Adjustable Gain In-Building Wireless 800/1900 MHz SmarTech Model # 460005 FCC ID: PWO460005
™ Signal Booster
Contents
Package Contents ......................................................3
Optional Accessories ...................................................3
Before Getting Started ..................................................3
Find the Strongest Signal ................................................4
Quick Install - Inside Window Mount Option ................................5
Installation Options .....................................................6
Outside Pole Mount (Best Option) ......................................6
Rafter Mount .......................................................7
Additional Considerations ...............................................7
DT™ and Desktop Antenna Placement .....................................8
Troubleshooting & Understanding Lights ...................................9
Additional FAQ ........................................................11
Signal Booster Specifications ...........................................14
Safety Guidelines & Recommendations ...................................15
Guarantee and Warranty ........................................ Back Cover
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Package Contents
Accesso ries packaged may n ot exactly match the be low photos due to dif ferent kit option s
SIGNALBOOST DT
Desktop Antenna
(301213)
Cradle Antenna Kit
Cradle Antenna
20’ RG6 coax cable
(311141 -0 620 )
Coax Cable
(30’ 950630)
AC Power Supply
6V / 2.5A
(Not included with some models)
(859912)
Included Accessories Optional Antenna Upgrade Kit
Kit 991171 Includes
1. Pole Mount
(Packet A)
2. Wall Mount
(Packet B)
3. Window Mount
Appearance of device and accessories may vary.
(Packet C)
31447 3-0 640
Pole Mo unt Panel Antenna
40’ RG6 c able
Tools Required for Installation
Depending on your particular installation, you will need the following tools:
1. Pole mount - 10 mm open- end wrench or adjustable wrench
2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver
Before Getting Started
Before you install your DT™ and start enjoying improved cellular reception
in your home or ofce, please do the
following:
1. Read through all the installation steps. This will help you know what to
4. Familiarize yourself with all materials in your product package. This will allow you to know which pieces are referenced in the instructions.
5. Identify the location of your best available cellular signal. See page 4.
6. Plan where to mount your antenna.
expect from start to nish.
2. Watch the YouTube video demonstrating the DT Signal Boost installation at: wilsonelectronics.com/ DTvideo.
3. Determine the best installation option for your needs.
– Inside Window Mount Option - pg.5 – Outside Pole Mount Option - pg.6 (Best Option)
– Rafter Mount Option - pg.7
Cable
Connector
(971129)
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Find the Strongest Cellular Signal
Rotate in small increments
Before you install your DT signal booster, you must determine the location of the best available cellular signal. This will affect the location of your Outside Antenna and will help you get the best performance from
your DT. You can nd the strongest signal
outside your building, typically at the highest point available, using any of the following methods:
1. Best method:
Connect the Outside Antenna to the
DT signal booster, and the DT to the Desktop Antenna. Have one person outside (on the roof for best results) rotate the Outside Antenna with a second person inside the building near the Desktop Antenna watching the signal strength on a phone. This allows you to read the signal strength from nearby cell towers.
a. The person inside should have
the phone in test mode so the numerical signal strength can be read. This is more accurate than the bar indicator. Go to www. wilsonelectronics.com/test-mode­instructions for help in nding the test mode for your phone.
b. The person on the roof should turn
the Outside Antenna 45 degrees at a time. Allow 30 seconds for the phone to register with each turn.
Rotate in small increments
d. Once you have determined which
direction provides the strongest outside signal, you can install the Outside Antenna in that general direction.
2. Good methods:
a. Place calls from several locations
outside your building. As you move to different locations, note where you get the best reception.
b. If you have a smart phone, you
can download apps that help you identify locations of cell phone towers or the strongest signal. Go to the App Store and search for
“cell signal” to nd available apps
for your device.
3. Acceptable method: Check the bar indicator on your cell phone display and note where the signal appears the strongest. (Note: cell phone bars are only an approximation of signal strength and vary from phone to phone.) Phones can take up to 30 seconds to reset to a new reading. Be patient and repeat your signal check several times.
c. The person inside should note the
readings on the phone with each turn. Signal readings usually appear as a negative number. The closer the number gets to zero, the stronger the signal (for example, -86 dB would be a moderately good reading while -55 dB would be an excellent reading, and -110 dB would be a weak, or unusable signal).
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WAIT 30
SECONDS
For additional instructions on nding
the strongest cellular signal, watch the installation video at: wilsonelectronics.com/ DTvideo
Mon.- Fri. Hours: 7 am to 6 pm MST
Quick Install - Inside Window Mount Option
Additional installation options on pg. 6-12
Find the Strongest Cellular Signal
(See page 4 for suggested methods.)
Ready to Install Inside Window Mount
1. Select a location on the inside of a window as high as possible and at least 20 feet from where the DT will be located. Note that this distance typically requires the window mount to be in a different room from where you will locate the DT and Desktop Antenna. The window should face roughly in the direction of the strongest cellular signal (see section headed “Find the Strongest Cellular Signal” on page 4).
4. Insert the Outside Antenna into the cradle.
5. Connect the supplied coax cable to the antenna lead cable on the Outside Antenna.
Cradle Antenna placement
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2. Clean the area on the glass with the alcohol prep pad included in Packet C.
3. Insert the suction cups included in Packet C into the holes on the Outside Antenna cradle using a twisting motion. Press the suction cups onto the window in the desired location.
twist through
twist through
6. Route the cable as desired to the location of the DT. If you need to connect both coax cables, use the Cable Connector provided.
7. Connect the coax cable to the DT. Connect the Desktop Antenna to the DT.
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8. Connect the DT to a surge protected AC
Rotate in small increments
power strip with at least a 1000 Joule rating. If your DT is working correctly, the lights will be green.
If the lights are orange or red, see
the “Troubleshooting” section on page 9.
NOTE:
Modern energy efcient dual-
pane windows with coatings will weaken the cellular signals as they pass through because of a
metal oxide lm applied during
manufacturing. If you have dual-
pane windows with energy efcient
coatings, we recommend one of the other mounting options if your performance is not to your satisfaction.
Installation Options
Outside Pole Mount (Best Option)
1. Select a location on the roof where the Outside Antenna can be mounted on a pole maintaining at least 20 feet of vertical or horizontal separation from the inside Desktop Antenna.
Place the desktop signal antenna directly beneath the placement of the Outside Antenna location
At least 20 feet of vertical or horizontal separation from the desktop antenna is needed
2. Find an existing pole or obtain a pole of 1 to 2 inches in diameter. Mounting hardware to attach the pole to the roof can be purchased from a hardware store or you can purchase a Wilson’s pole mount accessory kit, part #901117. Install the pole in the desired location.
3. Using the hardware in Packet A, insert the U-bolt through the holes in the Outside Antenna. Slide one half of the bracket assembly onto the U-bolt.
4. Fit the assembly onto the pole in your desired location by sliding the second half of the bracket onto the U-bolt and securing it with the lock washers and nuts provided. Be sure the cradle is at the desired height and rotated toward the strongest cellular signal before tightening the nuts. Do not over tighten.
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5. Connect the supplied coax cable to the antenna lead cable on the Outside Antenna.
6. Route the cable as desired to the location of the DT. If you need to connect both coax cables, use the Cable Connector provided. Secure the cable with ties as needed (ties not provided).
Rafter Mount
1. Select a location in the building’s rafters where the Outside Antenna can be mounted directly above the Desktop Antenna with at least 20 feet vertical or horizontal separation. The location should allow you to mount the Outside Antenna roughly in the direction of the strongest cellular signal.
Mount in the general direction of the strongest cellular signal
4. Route the cable as desired to the location of the DT. If you need to connect both coax cables, use the Cable Connector provided.
Additional Considerations
Whichever installation you choose, keep the following guidelines in mind to maximize your signal strength:
1. Always turn the Outside Antenna so the Wilson logo is toward the strongest cellular signal. The strength of the signal at the Desktop Antenna (and therefore, how far it will transmit a signal) is dependent upon the signal strength at the Outside Antenna. Be sure to maximize the strength at the Outside Antenna.
Rotate in small increments
Mount at least
20 feet apart
2. Maintain a distance of at least 20 feet from the Outside Antenna to the DT unit.
2. Mount the cradle antenna bracket to the rafter using the four screws and four washers provided in Packet B
Minimum separation
of 20 feet
(pre-drill if necessary.)
3. Connect the supplied coax cable to the antenna lead cable on the Outside Antenna.
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If possible, place the Desktop
Signal Antenna directly beneath the placement of the Outside Antenna location. This creates a maximized signal zone within the room where the Desktop Antenna remains.
Place the desktop signal antenna directly beneath the placement of the Outside Antenna location
At least 20 feet of vertical or horizontal separation from the desktop antenna is needed
3. Keep the DT and the Desktop Antenna at least 18 inches away from each other with the Wilson logo on the Desktop Antenna facing away from the DT.
Minimum separation
of 18 inches
4. Do not face the Outside Antenna and the Desktop Antenna toward each other. This can cause the DT to show red lights and shut down, preventing oscillation or feedback (see troubleshooting on pg. 9). In other words, the Wilson logos on the Outside Antenna and the Desktop Antenna should always be facing away from each other.
5. If you do not know how to mount hardware or run coax cable through
walls, ceilings and oors, get help from one of Wilson’s certied installers at
www.wilsonelectronics.com/installers
or from a qualied contractor or
electrician. You can also try the Inside Window Mount option (pg.5), which
may be sufcient for your needs.
Recommended: Lightning Surge Protector (Sold Separately, part #859992)
We recommend you install the Lightning Surge Protector (LSP) close to the DT. Attach the cable from the Outside Antenna to the surge protector and ground the surge protector. The LSP is sold separately (refer to page 15).
Ground Wire
DT and Desktop Antenna Placement
Important notice: Connect your DT AC Power Supply to a surge protected AC power strip with at least a 1000 Joule rating. Failure to do this will void your warranty in the event of a power surge or lightning strike.
!
1. Select a location for the DT that is away from excessive heat, direct sunlight, and moisture and has proper ventilation. Recommended locations include on a shelf, in a closet, on a desk or behind it. Be sure the location is near a power outlet. To ensure proper ventilation, keep other objects at least six (6) inches away.
2. Attach the coax cable from the Outside Antenna to the DT at the connector labeled “Outside Antenna.”
DO NOT
face the Outside Antenna and the Desktop Antenna toward each other
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3. Attach the Inside Antenna to the connector labeled “Inside Antenna.”
4. Ensure the Inside Antenna is facing away from both the DT and the Outside Antenna.
Note
Face Inside Antenna away from DT and Outside Antenna
5. Plug in the power supply to the DT at the input marked “Power” (next to the “Outside Antenna” connector). Plug the power supply into a surge protected AC power strip with at least a 1000 Joule rating.
6. Check the lights on top of the DT. Two green lights mean you have good signal. If you do not have green lights, see the following Troubleshooting Tips.
Troubleshooting & Understanding Lights
The DT includes two indicator lights, one for each band (for more information about the frequency bands used by your cell service provider visit wirelessadvisor.com.) All indicator lights will be green, orange or red.
Green indicates the unit is powered
and working properly. You always want the lights to be green.
Red indicates the DT has shut down to
prevent oscillation (feedback).
Orange indicates the DT is
overloaded because it is too close to a cell tower.
Note: All red light issues must be resolved before orange light issues.
Fixing Red Light Issues
If any lights on the DT are red try 1 or more of the following:
a) Make sure all connections are tight.
b) Reduce the gain of the DT by rotating
the gain control knob corresponding with the red light. This is done by turning the knob counter-clockwise in small increments, waiting 5 seconds between each adjustment for the DT to reset. Continue this adjustment until the light turns green.
Wait 5 seconds between each adjustment
IMPORTANT NOTE: Reducing the
gain decreases the inside coverage area. If the amount of coverage area is
sufcient when the green light comes
on, your installation is complete.
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c) You need to increase the distance
between the Outside Antenna and the Desktop Antenna by moving them horizontally and/or vertically farther apart making sure they are not facing towards each other.
Increase horizontal
and/or vertical
distance
If the light is green after separating
the antennas, increase the gain until the red light comes on. Then slightly decrease the gain until the green light appears. This ensures maximum coverage.
d) If your coverage area is still too small
after separating the antennas, contact the Wilson Electronics Technical Support Team for assistance: 866­294-1660.
Fixing Orange Light Issues
If any lights on the DT are orange:
a) Turn down the gain control until you
get a green light.
Wait 5 seconds between each adjustment
b) If the gain is not adequate for good
coverage, turn the Outside Antenna away from the strongest cellular signal in small increments until the light turns green.
Turn Away
If the lights will not respond, turn the
gain down in 5 dB increments and move the Outside Antenna. Continue to adjust the gain and antenna positions until the light turns green.
c) If the light remains orange, contact
the Wilson Electronics Technical Support Team for assistance: 866­294-1660.
Fixing Blinking Red & Orange Light Issues
If one or more of the lights on Signal Booster are blinking red and orange, it indicates that the Signal Booster is experiencing extreme receiver overload and has shutoff.
a) Turn away Outside Antenna from
the cell tower until lights no longer
ash. If needed, contact Wilson
Electronics Technical Support Team for assistance.
Turn Away
Fixing Blinking Red Light Issues
If one or more of the lights on Signal Booster are blinking red, this means that the Signal Booster has shutoff.
a) Increase the distance between
the cellular device and the Inside Antenna.
Lights Off
If one or more of the lights on Signal Booster are off verify power to your surge protected power strip. If power and lights are still off this means that the gain has been turned all the way down and the band is in Power Save Mode. Increase the gain until the light turns on. If there are bands that are not being used in the local coverage area, this will reduce enegy consumption.
NOTE: The DT can be reset by disconnecting and reconnecting the power supply.
For additional descriptions on troubleshooting, see the install video at: wilsonelectronics.com/DTvideo.
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Mon.- Fri. Hours: 7 am to 6 pm MST
Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached from 7:00am to 6:00pm MST, by calling (866-294-1660), or by email, at tech@wilsonelectronics.com.
How does weather affect the performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or other
precipitation) creates an effective lter to cellular
signal. In times of heavy precipitation, you may see less performance.
What’s the difference between the 800 MHz and the 1900 MHz bands? How do I know which MHz band my cell phone uses?
The DT works with all major North American cellular providers on the 800 & 1900 MHz frequencies. Traditionally, 800/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are associated with 4G data.
For more detail, refer to
wirelessadvisor.com.
Why do I need to maintain at least 20 feet of separation, but no more than 50 feet? OR Why do I need to create so much distance between the antennas?
Antennas connected to a booster create a sphere of signal. When these sphere’s overlap, a condition called oscillation occurs. This oscillation can be thought of as noise, which causes the booster to shut down to prevent damage from occurring. The best way to keep these spheres of signal from creating noise is to maintain separation between your inside and Outside Antennas. However – as any cable has loss, we recommend that you try to minimize the total separation to keep within the range of 20-50 feet.
United States Carrier Frequency Use
We recommend visiting www.wirelessadvisor.com for information regarding the frequency band used by
your cell service provider in a specic geographical location.
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11
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Signal Booster Specifications
SIGNALBOOST™ DT™ Specifications
Model Number 460005
Outside antenna connectors F-Female / SMA-Female
Outside antenna impedance 75 / 50 Ohms
Inside antenna connectors SMA
Inside antenna impedance 50 Ohms
Dimensions 6.5 x 4.25 x 1.75 inch (16.5 x 10.7 x 4.4 cm)
Weight 0.47 lbs (0.213 kg)
Frequency 824-894 MHz / 1850-1990 MHz
Power output 800 MHz 1900 MHz
Noise Figure (typical) 3.5 dB nominal / 6 dB nominal
Isolation (uplink/downlink) > 90 dB
Power Requirements 110-240 V AC, 50-60 Hz, 8 W
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
Power output for single cell phone (uplink) dBm 24.9 22.5
Power output for single received channel (downlink) dBm -2.2 -2.1
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Mon.- Fri. Hours: 7 am to 6 pm MST
Safety Guidelines
WARNI NG: To uphold c ompliance with network p rotection st andards, all a ctive cellul ar devices mus t maintain
WARNI NG: Conn ecting the Si gnal Booster d irectly to the c ell phone with use of an adapter w ill damage the
WARNI NG: Use only the power supp ly provided in t his package. Us e of a non-Wils on Electron ics product
WARNI NG: The Si gnal Booster u nit is designe d for use in an indo or, temperature -contro lled environ ment
WARNI NG: Take care to en sure that neither you nor the po le comes near a ny power lines dur ing installa tion.
RF SAFETY WARNING: A ny antenna used w ith this devic e must be locat ed at least 8 inches from all per sons.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.
at least 6 fe et of separation distance from Panel and Do me antennas and 4 feet of separati on distance from Desktop antennas.
cell phone.
may damage your equipment.
(less than 150 degrees Fah renheit). It is not intended for us e in attics or s imilar locat ions subjec t to temperatures in exces s of that range.
This devi ce complie s with Part 15 of FCC r ules. Opera tion is subjec t to two condi tions: (1) This device m ay not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the authority to opera te this equipme nt.
!
Lightning
Surge Protector
(sold separately)
To Outside Antenna
Ground Wire
(not included)
To Signal Booster
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RECOMMENDED: INSTALLING THE LIGHTNING SURGE PROTECTOR
(SOLD SEPARATELY)
INSTALL THE LIGHTNING SURGE PROTECTOR (LSP) CLOSE TO THE SIGNAL BOOSTER. ATTACH THE CABLE FROM THE OUTSIDE ANTENNA TO THE SURGE PROTECTOR. ENSURE THE LSP IS PROPERLY GROUNDED. #859992-75 OHM MAY BE PURCHASED AT WWW.WILSONELECTRONICS.COM OR BY CALLING 800-204-4104.
Mon.- Fri. Hours: 7 am to 6 pm MST
15
30-Day Money-Back Guarantee
All Wil son Electroni cs products a re protected by W ilson Electro nics 30- day money-bac k guarantee. If fo r any reason t he perform ance of any produc t is not accept able, simply ret urn the produc t directly to th e reseller with a dated pro of of purchase.
2-Year Warranty
Wilson E lectronic s Signal Booste rs are warrante d for two (2) years aga inst defects in wo rkmanship an d/or material s. Warrant y cases may be res olved by returni ng the product di rectly to the re seller with a dat ed proof of purch ase.
Signal B oosters may als o be returned dir ectly to the manu facturer at the c onsumer’s expe nse, with a dated p roof of purcha se and a Returned M aterial Autho rization (RM A) number suppl ied by Wilson Elec tronics. Wi lson Electro nics shall, at i ts option, eith er repair or repl ace the produc t. Wilson Elec tronics wil l pay for deliver y of the repaired o r replac ed product bac k to the original c onsumer if locat ed within the co ntinental U.S.
This war ranty does not a pply to any Signal B oosters deter mined by Wilson E lectronic s to have been subjec ted to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
Failure to u se a surge protec ted AC Power Strip wi th at least a 1000 J oule rating wi ll void your warra nty.
RMA num bers may be obtain ed by contacti ng Techni cal Suppor t at 866-29 4-1660.
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
Disclaimer: The in formation prov ided by Wilson Elec tronics, LLC is be lieved to be complete a nd accurate. However, no
responsibility is assumed by W ilson Electron ics, LLC for any busine ss or personal los ses arising from i ts use, or for any infr ingements of paten ts or other rights o f third parties t hat may result from i ts use.
Copyright © 2014 Wilson Electronics, LLC All rights reserved.
U.S. Patent N os.– 7,221,967; 7,729,669; 7,486 ,929; 7,409,186; 7,783,318; 8,583 ,033; 8,583,034.
3301 East Deseret Drive, St. George, UT 84790 web: www.WilsonElectronics.com email: tech@wilsonelectronics.com
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phone: 866-294-1660 local: 435-673-5021 fax: 435-656-2432
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111279_Rev02_03.21.14
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