Wilson Electronics 460011 User Manual

MobileMaxx 3G

™

Cellular Signal Booster

460 0 11

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THE ALUMINUM CASING OF YOUR SIGNAL BOOSTER WILL ADJUST TO THE TEMPERATURE OF ITS

! !

ENVIRONMENT, BUT IS DESIGNED TO PROTECT THE SIGNAL BOOSTER TECHNOLOGY. FOR EXAMPLE, IN THE SUMMER, THE SIGNAL BOOSTER CASE MAY BE AS HOT AS 150 DEGREES INSIDE YOUR VEHICLE. THESE HIGH TEMPERATURES WILL NOT DAMAGE THE SIGNAL BOOSTER, NOR DO THEY POSE A FIRE RISK TO THE VEHICLE. AGAIN, BE SURE TO PLACE YOUR SIGNAL BOOSTER IN A LOCATION WITH ADEQUATE VENTILATION AND AWAY FROM DIRECT SUNLIGHT OR MOISTURE.

THE MobileMaxx 3G SIGNAL BOOSTER MAY REMAIN ON, IN VEHICLES

WHOSE 12V DC POWER SOURCES DO NOT AUTOMATICALLY SHUTDOWN WHEN THE VEHICLE IS TURNED OFF. THIS COULD RESULT IN DISCHARGING THE VEHICLES BATTERY IN ONE TO TWO DAYS.

Installation Instructions for the Following Wilson Electronics Signal Boosters:

MobileMaxx 3G SmarTech

™

Signal Booster

Model # 460011 FCC ID: PWO460011 IC: 4726A-460011

The term “ IC” befo re the radio c ertif icatio n number only s ignifi es that Indus try Cana da technic al specif ications were me t.

Contents

Package Contents ......................................................3

Optional Accessories ...................................................3

Before Getting Started ..................................................3

Quick Install ...........................................................3

Understanding the Lights ................................................5

Additional FAQ .........................................................5

Safety Guidelines ......................................................7

Signal Booster Specifications ............................................8

Guarantee and Warranty ........................................ Back Cover

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Package Contents

Kit Configuration

Wilson Electronics manufactures a wide variety of antennas to help you customize your Signal Booster for your specific application. See your dealer or visit www.WilsonElectronics.com for more information.

Signal Booster

Mini-Mag

Antenna

(301126)

12” Mag Mount

w/12.5’ RG174

(311125)

Optional Antenna Kits

Refer to page 6 for additional Antenna Kit Options

NMO Antenna

(314203-5810)

Before Getting Started

Before you install your MobileMaxx 3G Booster and start enjoying improved cellular reception please do the following:

1. Read through all the installation steps. This will help you know what to

expect from start to nish.

2. Watch the YouTube video demonstrating the MobileMaxx 3G Signal Boost installation at: wilsonelectronics.com/Mobile3Gvideo.

3. Familiarize yourself with all materials in your product package. This will allow you to know which pieces are referenced in the instructions.

Power Supply

12V / 3.3A

(2D9938)

Trucker Antenna

(311133)

Slim Low Profile

w/10’ RG174

(301152)

Marine Antenna

(311130-5810)

Quick Install

You can install your MobileMaxx 3G Signal Booster in your vehicle using the following steps. NOTE: Before completing your installation, create a “soft” installation by putting the components of your MobileMaxx 3G Signal Booster in place and testing the operation before mounting equipment.

1. Install the Outside Antenna. Select a location on top of the car that is:

• Near the center of the vehicle’s roof.

• At least 12 inches from any other

antennas.

• Free of obstructions.

• At least 6 inches from any windows

(including sunroofs).

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3

• At least 8 inches from any people.

The Outside Antenna must be

installed vertically on a metallic surface.

4. Place and connect the MobileMaxx 3G Signal Booster.

• Select a location for the Signal

Booster that is free from excessive heat, direct sunlight and moisture and that has proper ventilation. Good locations include underneath a seat or under the dashboard.

• Connect the wire from the Outside

Antenna to the port labeled “Outside

2. Run the Outside Antenna cable into the car. The cable is strong enough that it may be shut in most vehicle

Antenna” on the Signal Booster.

From Inside

Antenna

doors without damaging the cable. For a cleaner look, carefully pull down the door seal, run the cable under the seal, and push the seal back into place. This method reduces wear on the cable as the door opens and closes.

• Connect the wire from the Inside

Antenna to the port labeled “Inside Antenna” on the Signal Booster.

• Plug the power adapter into vehicle’s 12V DC power supply

and attach the cord to the side of Power Booster labeled “Power.” NOTE: Do NOT connect the power to the Signal Booster until you have

3. Install the Low-Prole Inside Antenna.

• Identify a place on the right side of the driver’s seat to mount the Inside

Antenna. The location should be at least 18 inches but no more than 36 inches from where the cellular device will be used.

• Install the Inside Antenna at the

same angle as the cell phone when

held in use or near the laptop’s

cellular data card to maximize signal strength.

For a more professional look, you

can install the Inside Antenna underneath a car seat cover or upholstery.

• When you have tested the

functionality of your Signal Booster, mount the Inside Antenna by peeling off the backing of the Velcro

®

and attach it to your selected location on the seat and secure the Inside

connected both the Inside and Outside Antennas.

• Power up your Signal Booster by ipping the switch on the back of

the DC power adapter on. A red light should appear on the power adapter.

Note: The MobileMaxx 3G Signal Booster may remain on, in vehicles whose 12V DC power sources do not automatically shutdown when the vehicle is turned off. This could result in discharging the vehicles battery in one to two days.

Note: Some 12V DC power sources are shut down when the vehicle ignition is turned to off. Refer to your vehicle owners

manual for specics related to your

vehicle.

Note: The aluminum casing of your Signal Booster will adjust to the temperature of its environment, but is designed to protect the Signal Booster technology. For example, in the summer, the Signal Booster case

Antenna.

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From Outside Antenna

Power Adapter

may be as hot as 150 degrees inside your vehicle. These high temperatures will NOT damage the Signal Booster, nor do

they pose a re risk to the vehicle. Again,

be sure to place your Signal Booster in a location with adequate ventilation and away from direct sunlight or moisture.

Troubleshooting & Understanding Lights

The lights on the top of the Signal Booster indicate whether the system is working or if there are problems. The light on the left is the power light. The other two lights indicate the operation of 800 MHz and 1900 MHz signals, respectively. Take the following steps based on the indicator light color when using the Signal Booster.

Lights off: If the lights are not on:

• Check connections on the power supply to see that it is rmly plugged

into both the Signal Booster and the power source.

• If using a DC power supply in your

vehicle, ensure the power supply is properly inserted. Then check the 12 volt power from the car socket and the fuse. Replace the fuse if necessary.

Red light: A red light indicates oscillation is occurring. Oscillation is similar to feedback between a microphone and speaker. When oscillation occurs, the Signal Booster will power down to protect the cell tower. To eliminate oscillation, the Outside Antenna needs to be moved farther from the Inside Antenna. Move the Outside Antenna on the roof to the rear of the car, but at least 8 to 12 inches from the rear or side windows. Disconnect the power from the Signal Booster, then reconnect the power to reset the Signal Booster.

Disconnect the power

Blinking Red: If one or more of the lights

on the Signal Booster are blinking red, this means that the Signal Booster has shutoff due to close proximity to the mobile device. Increase the distance between the mobile device and the Inside Antenna until

the light is no longer ashing red. Contact

Wilson Electronics Technical Support Team for assistance.

Green light: A green light indicates the MobileMaxx 3G Signal Booster is working properly.

If you have additional questions about the operation of your MobileMaxx 3G Signal Booster, please contact the Wilson Electronics technical support team at 866-294-1660 or email [email protected].

Additional FAQ:

What hours can I contact tech support?

Technical Support can be reached from 7:00am to 6:00pm MST, by calling (866-294-1660), or by email, at [email protected]

How does weather affect the performance of my outside antenna?

Water vapor (e.g. rain, fog, snow or other

precipitation) creates an effective lter to cellular

signal. In times of heavy precipitation, you may see less performance.

What’s the difference between the 800 MHz and the 1900 MHz bands? How do I know which MHz band my cell phone uses?

The MobileMaxx 3G works with all major North American cellular providers on the 800 & 1900 MHz frequencies. Traditionally, 800/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are associated with 4G data.

Move to rear of car

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Carrier Frequency Use

We recommend visiting www.wirelessadvisor.com (United States) or http://bit.ly/1mQf2Gl (Canada) for information regarding the frequency band

used by your cell service provider in a specic

geographical location.

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5

Mobile Antenna Kit Options

INSIDE ANTENNA OPTIONS

Slim Low Profile

301152 - w/ 10’ RG174

Low Profile

311106 - w/ 10’ RG58

OUTSIDE ANTENNA OPTIONS

Mini-Mag

301126 w/ 12.5 RG174 cable- SMA 301113 w/ 12.5 RG174 cable - FME

12” Mag Mount

311103 w/ 12.5’ RG174 311125 w/ 12.5’ RG174 311128 w/ 12.5’ RG174 314202 w/ 12.5’ RG174

Trucker Antenna

311701 w/10.5’ RG58

Trucker Antenna

311119 w/13.5’ RG58 311133 w/13.5’ RG58

Marine Antenna

311130-5810 w/10.5’ RG58

Glass Mount

311102 w/14’ RG58 311114 w/14’ RG58

NMO Antenna

Kit 314203-5810

• 800/900/1900 NMO Antenna

• 10’ RG58 Cable

Kit 311104-17410

• 800/1900 NMO Antenna

• 10’ RG174 Cable Kit 311104-40015

Kit 311112-17410

• 800/1900 NMO Antenna

• 10’ RG174 Cable

Kit 314203-17410

• 800/900/1900 NMO Antenna

• 10’ RG174 Cable

Fixed Antenna Kit Options

INSIDE ANTENNA OPTIONS

Kit 309900-50N

• 2- Wall Panel antennas

• 1- 50 ohm 3-Way Splitter

Kit 309905-50N

• 3- Wall Panel Antennas

• 3- 2-Way 50 Ohm Splitters

Kit 309902-75F

• 2- Wall Panel Antennas

• 1-3-Way 75Ohm Splitter

Kit 309903-75F

• 3- Wall Panel Antennas

• 3- 2-Way 75Ohm Splitters

Kit 309904-75F

• 1- Wall Panel Antenna

• 1- 2-Way 75 Ohm Splitter

Kit 301121-40010

• 50 Ohm Dome Antenna

• 10’ LMR400

Kit 311135-40060

• 50 Ohm Wall Panel Antenna

• 60’ LMR400

Kit 301151-0610

• 75 Ohm Dome Antenna

• 10’ RG6 Cable

Kit 311135-5820

• 50 Ohm Wall mount Panel

Antenna

• 20’ RG58 Cable

Kit 311135-40060

• 50 Ohm Wall Mount Panel

Antenna

• 60’ LMR400 Cable

Kit 301151-1110

• 75 Ohm Dome Antenna

• 10’ RG11 cable

Kit 311155-1150

• 75 Ohm Wall mount Panel

Antenna

• 50’ RG11 Cable

50 Ohm Outside Antenna Kit

Kit 311203-5820

• Omni-Directional antenna

• 20’ RG58 Cable

75 Ohm Outside Antenna Kit

Kit 311201-0620

• Omni Directional w/ F-Female

• 20’ RG6 Cable

Kit 311141 - 0620

• 75 Ohm Grey Brick Antenna

• 20’ RG6 Cable

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Safety Guidelines

Warning: In a wireless installation, do not plug the Signal Booster directly into the cell phone or cellular data card

using an antenna adapter. It will damage the Signal Booster, cell phone or cellular data card.

Warning: Do not plug in the DC power supply until the Outside and Inside Antenna cables are attached to the

Signal Booster.

Warning: Warning: The Inside Mobile Antennas must have 1.5 feet of separation distance from all users and the

Warning: RF Safety: Any antenna used with this device must be located at least 8 inches from all persons.

Warning: Use only the power supply provided in this package. The power supply must be 12 V DC Output.

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.

You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

This devi ce compl ies with Par t 15 of FCC rules . Operati on is subjec t to two con ditions: (1) This dev ice may not ca use harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the authority to operate this equipment.

Each Sig nal Booste r is individ ually teste d and factor y set to ensu re FCC compl iance. The S ignal Boo ster canno t be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgo ing signal s in order to in crease cov erage of auth orized fr equency ba nds only. If the S ignal Boos ter is not in use for five m inutes, it wi ll reduce g ain until a sig nal is detec ted. If a detec ted signal i s too high in a fr equency ba nd, or if the Signal B ooster dete cts an osci llation, t he Signal B ooster will a utomatic ally turn t he power of f on that band. Fo r a detected oscill ation the S ignal Boos ter will auto matical ly resume no rmal opera tion afte r a minimum of 1 mi nute. Aft er 5 (five) such automat ic restar ts, any prob lematic ba nds are per manently sh ut off unti l the Signal B ooster has b een manual ly restar ted by moment arily rem oving power f rom the Sig nal Booste r. Noise power, gain, a nd linear ity are main tained by th e Signal

Booster’s microprocessor.

Inside Fixed Antennas must have 6 feet of separation distance from all users.

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7

Notes:

_____________________________________________________________

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Signal Booster Specifications

Model Number 460011

Connectors SMA

Antenna Impedance 50 Ohms

Frequency 824-894 MHz and 1850-1990 MHz

Passband Gain (nominal)

20 dB Bandwidth (MHz)

Typical

Power output for single cell phone (dBm)

Power output for multiple received channels (Uplink) dBm

Power output for multiple received channels (Downlink) dBm

Noise Figure (typical downlink/uplink) 4 dB nominal

Isolation > 90 dB

Power Requirements 12-15 V, 2 A (subject to uplink power)

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating

would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

Maximum

Uplink

Downlink

No. Tones

2 26.7 24.2

3 23.2 20.6

4 20.7 18.1

5 18.8 16.2

6 17.2 14.6

No. Tones

2 -14.3 -15.5

3 -17.8 -19.1

4 -20.3 -21.6

5 -22.3 -23.5

6 -23.9 -25.1

800 MHz

47.8

800 MHz 1900 MHz

37.8

39.4

800 MHz 1900 MHz

29.0

-7.9

MobileMaxx 3G

1900 MHz

44.2

79.4

80.4

27.1

0.7

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30-Day Money-Back Guarantee

All Wil son Electr onics pro ducts are p rotected by W ilson Elec tronic s 30-d ay money-ba ck guarant ee. If for any reason t he perfo rmance of a ny product is n ot accept able, simp ly return th e product di rectly to t he reselle r with a dated pro of of purcha se.

2-Year Warranty

Wilson E lectron ics Signa l Boosters a re warrant ed for two (2) year s against de fects in wor kmanship a nd/or mater ials. Warrant y cases may b e resolved by r eturning t he product d irectly to t he resell er with a dated p roof of purc hase.

Signal B oosters may a lso be retur ned direc tly to the man ufacture r at the consu mer’s expen se, with a date d proof of

purcha se and a Return ed Materi al Authori zation (R MA) number su pplied by Wi lson Elect ronics. W ilson Ele ctronic s shall, at i ts option, e ither repa ir or replac e the produc t. Wilso n Electron ics will pay f or deliver y of the repa ired or replac ed produc t back to the or iginal co nsumer if lo cated wit hin the cont inental U.S .

This war ranty doe s not apply to any S ignal Boo sters deter mined by Wil son Elect ronics to h ave been subje cted to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Failure to u se a surge prot ected AC Power S trip with a t least a 100 0 Joule rati ng will void yo ur warrant y.

RMA num bers may be obt ained by con tacting Techn ical Supp ort at 86 6-29 4-1660.

Disclaimer: The in formatio n provided by W ilson Elect ronics, LLC is beli eved to be compl ete and accurate. Ho wever, no

responsibility is assumed by W ilson Elect ronics, LLC for any bu siness or per sonal losses ari sing from its use, or for any infr ingements of paten ts or other ri ghts of third p arties th at may result fr om its use.

U.S. Patent Nos. – 7,221,967; 7,729,669; 7,486,929; 7,409,186; 7,783,318; 8,583,034; 8,583,033; D565,021

3301 East Deseret Drive, St. George, UT 84790

web: www.WilsonElectronics.com email: [email protected] phone: 866-294-1660 local: 435-673-5021 fax: 435-656-2432

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