Willow Pump Instructions For Use Manual

Instructions for Use

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TABLE OF CONTENTS

1. Safety Information 2

2. Indications for Use 4

3. How Supplied 4

4. Product Description 4

5. Things to Know 5
Phases of Willow 12

6. Product Parts 15

Cleaning & Maintenance 18

Milk Bag 21

Milk Storage Guidelines 22

Charging Willow 23

7. Instructions for Use 24

A. Get Ready 24

Boil Flange & Flextube™ 24

Wake Up Willow 24
Assembly 25
B. Pumping 30

Turn on Pump 30
Alignment 31
Initiate Latch 34
Secure Pump 35

Pause Pump 36

Break Latch & Remove Pump 36

Flip to Finish 38

Turn Pump Off 42

Open Pump 42
Remove Milk Bag 43
C. Suction Levels 44

8. Troubleshooting 45

9. Warranty 50

10. Technical Specifications 52

11. Operating Conditions 60

12. Transport, Storage, Disposal 60

13. Glossary & Symbols 61

Instructions for Use are updated periodically, so please check willowpump.com for current version.

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18. Do not place Milk Bag in refrigerator door to avoid temperature fluctuations.

19. Do not microwave breast milk.

20. Do not use hot water to thaw breast milk.

21. Do not refreeze thawed breast milk.

22. If you are a mother who is infected with Hepatitis B, Hepatitis C or Human
Immunodeficiency Virus (HIV), pumping breast milk will not reduce or
remove the risk of transmitting the virus to your baby through your breast milk.

23. Do not use Pump during takeoff or landing when traveling on an airplane.

24. Do not drop or insert any object into any openings on Pump.

25. Do not attempt to open or repair Pump or Charger. No modification
of this equipment is allowed.

26. Pump will not work when connected to Charger; always disconnect
Pump from Charger before using.

27. Only use Charger supplied with Willow Breast Pump.

28. Plug Charger into an electrical outlet that is visible and easily accessible. To
remove line voltage (mains power), unplug the power supply from the wall.

29. Never operate product if cord or plug is damaged, it is not working properly,
it has been dropped, damaged or immersed in water.

30. Do not attempt to reset Pump during use.

PRECAUTIONS:

1. Ensure Flange, Flextube,™ surface of Pump and Milk Bag are clean.

2. Ensure Flange, Flextube™ and Milk Bag are securely assembled and connected to Pump.

3. Visually inspect Pump, Flange and Flextube™ to ensure there are no tears
or indications of degraded performance.

4. If excessive discomfort or pain is felt during pumping, stop pumping, break latch,
then reposition Pump or cease session.

5. If package appears damaged or tampered with before use, do not use and call Customer Care.

1. SAFETY INFORMATION

Read all instructions prior to use.
Please follow guidelines below when using the Willow Breast Pump.

WARNINGS:

1. Use product only for its intended use as described in this Instructions for Use pamphlet.

2. This is a personal care product for a single user and should not be shared
between users.

3. Only use Willow Breast Pump parts; do not substitute. Do not modify equipment.

4. Close supervision is necessary when product is used near children.

5. Do not operate where aerosol spray products are used or oxygen
is being administered.

6. Only wear Willow (latched) while pumping. Do not wear Willow on
Pause (latched) for an extended period of time.

7. Always break latch before removing Pump from breast.

8. Consult your healthcare practitioner to understand how long you should
pump in a pumping session. Willow turns o automatically after 25 minutes.

9. Pump is not provided sterile.

10. Do not wash or sanitize Pump. Wipe with clean, damp cloth only.

11. Do not immerse Pump in water.

12. Do not place Pump in refrigerator or freezer.

13. Boil Flange and Flextube™ prior to first use.

14. Do not use harsh chemicals to clean Flange and Flextube.™

15. Do not store damp components.

16. Do not put Flange or Milk Bag in microwave or microwave sterilizer bags.

17. Milk Bag is intended for single use only. Do not re-use.

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2. INDICATIONS FOR USE

Who should use the Willow Breast Pump?

The Willow Breast Pump is intended to express milk from lactating women in order
to collect breast milk from their breasts. The device is intended for a single user.

2A. CONTRAINDICATION

Do NOT use this Pump if you have an active implanted device that would be affected
by a magnetic field (e.g., pacemaker, implantable cardioverter defibrillator).

3. HOW SUPPLIED

Pump is reusable for a single user, and has an expected operating life of 12 months.

Reusable parts – Flange and Flextube™ – should be cleaned prior to use
(reference Section 7A GET READY - Boil Flange & Flextube™ ). These parts are intended
for use by a single user only, and should be replaced every 3 months.

Milk Bags are intended for single use only, disposable and should be
discarded after each use. Please recycle.

4. PRODUCT DESCRIPTION

The Willow Breast Pump contains the number of parts and accessories listed here: Pump

(2), Flange 24mm (2), Flextube™ (2), Milk Bag - 4oz. Disposable (24), Charger (1), Accessories:
Cleaning Brush (2), Carrying Bags (2). Parts Shown on page 15. Additional Flange sizes and

spare parts are available for purchase at www.willowpump.com.

5. THINGS TO KNOW

To be successful pumping with Willow you will need to learn how to:

If you are experiencing excessive discomfort,

reference Section 7B Pumping - Alignment.

Establish a good SEAL

Empty your pump to

avoid milk spills

(aka FLIP to Finish)

ALIGN

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ALIGNMENT

The goal of Alignment is to center your nipple in the Flange
Tunnel so that it doesn’t touch any sides of the Flange.

Make sure the

edges are flush.

Click!

No smooshed

nipples.

Incorrect Alignment

Try again.

Correct Alignment

Milk expression.

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Willow Breast Pump Instructions for Use

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PRACTICE

Before your first pumping session, we recommend that you practice
Alignment with just the Flange.

CHOOSE THE RIGHT FLANGE SIZE

In addition to proper alignment, choosing the right flange size is critical to successful pumping.
If you’re not sure what your flange size is, visit our website: www.willowpump.com

Your breast flange size may fluctuate with birth, breastfeeding, and pumping. We
recommend you revisit your flange fit from time to time.

Too Small: During
pumping, some or
your entire nipple rubs
against the side of the
flange tunnel.

Too Large: During pumping,
more areola is drawn into
the breast flange with your
nipple. Your areola may
rub against the side of the
breast flange tunnel.

Good Fit: During pumping,
your nipple moves freely in the
breast flange tunnel. You see
space around the nipple, and
little to no areola is pulled into
the tunnel with the nipple.

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SEAL

It is essential that you keep Willow firmly pressed against your breast from
when you first align through the end of the pumping session.

Keys to success...

Pressing Pump
against breast while
initiating latch

Picking the
right bra

While in Stimulation,
lean back until
you reach Expression

YOUR BRA

The bra you wear while pumping with Willow needs to keep the Pump
pressed securely against your breast.

Pick the right bra:

- Full coverage

- Has a flap

- Made of stretchy fabric

- No underwires or padding

No gaps

If it feels like Willow will shift when you move,

adjust the straps or pick a different bra.

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Willow Breast Pump Instructions for Use

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PHASES OF WILLOW

While pumping, you are going to hear several different sounds that
indicate what phase you are in.

IN IT IAT E L ATC H

Louder, slower sounds

The Pump is establishing

suction. Remember

to hold Willow securely

against your breast.

STIMULATION

Short, quick sounds

You will experience

let-down and milk will start

to flow. Look at the App to

see your progress.

EXPRESSION

Slow, quiet sounds

Many women transition

within 5-7 minutes, but

this can vary. Suction

level starts at 1, but

you can adjust to your

desired level. Note:

you cannot go back to

Stimulation phase.

under a minute

within 5-7 minutes

(transitions automatically)

If at any point you experience excessive discomfort,
break latch and make sure you are aligned properly.

ADJUST SUCTION

Once you have transitioned from Stimulation into Expression phase, you are able to adjust
the suction level. Willow has seven suction levels. Expression starts at Level 1.
We recommend you choose the maximum suction level that is still comfortable for you.

Please note that you are not able to adjust suction in Stimulation phase.

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FLIP TO FINISH

Willow’s unique emptying feature is called Flip to Finish. You will want to
check it out before your first pumping session.

6. PRODUCT PARTS

Additional Flange sizes and spare parts are available for purchase at www.willowpump.com.

Pump Flange (24mm) Flextube

™

Milk Bag

Charger

Cleaning Brushes