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WiLife Video Security System User Manual

User’s Guide
WiLife Video Security System
V2.1
Copyright © WiLife, Inc. 2007. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of WiLife, Inc.
Microsoft .NET Framework, Microsoft, Windows, Windows Me, Windows XP, Windows Vista are registered trademarks or trademarks of Microsoft Corporation. All other product or service names are the property of their respective owners.
Portions of the WiLife hardware and software have pending patents.
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Table of Contents
WELCOME TO WILIFE...................................................................................................................... 1
Introduction..............................................................................................................................................1
WiLife Video Security System Applications........................................................................................2
Overview of the WiLife Video Security System.......................................................................................2
Basic Concepts.................................................................................................................................... 2
System Components ...............................................................................................................................7
WiLife Kit Accessories...................................................................................................................... 10
User Guide Chapters ........................................................................................................................ 11
The Command Center Help System .................................................................................................... 11
GETTING STARTED.......................................................................................................................... 7
Overview...................................................................................................................................................7
System Requirements............................................................................................................................. 8
Starter Kit Contents.................................................................................................................................9
Installation Procedures ...........................................................................................................................9
Step 1 - Run the Install Wizard...........................................................................................................9
Step 2 – Complete the WiLife Setup Wizard .................................................................................. 10
Firewall Setup ................................................................................................................................... 13
Additional Cameras .............................................................................................................................. 14
Indoor Camera Focus and Aim ............................................................................................................ 16
Switching Lenses on the Indoor Camera ............................................................................................ 16
Product Support.................................................................................................................................... 17
Tip of the Day........................................................................................................................................ 17
USING THE COMMAND CENTER....................................................................................................... 18
Title Bar Controls.............................................................................................................................. 18
Hiding Command Center Screen Controls...................................................................................... 19
Main Feature Buttons ...................................................................................................................... 19
Live View ............................................................................................................................................... 20
Live Video Windows.......................................................................................................................... 20
Choose a Multiple-Camera View...................................................................................................... 20
Alerts Scheduler Front Control Panel.............................................................................................. 20
Use the Camera Activity Panel......................................................................................................... 22
Switch Cameras On and Off............................................................................................................. 22
Digital Pan-Tilt-Zoom Panel.............................................................................................................. 22
Live Mode Right-Click Context Menus............................................................................................. 24
Print or Save Live Video Frames...................................................................................................... 24
Change Camera Order...................................................................................................................... 25
Delete a Camera............................................................................................................................... 25
Live Mode Hot Key Assignments ......................................................................................................... 26
Playback View ....................................................................................................................................... 27
Review Stored Video Segments....................................................................................................... 27
Play Video with Onscreen Controls.................................................................................................. 30
Use Keyboard Playback Controls..................................................................................................... 30
When the Camera Records Events.................................................................................................. 31
Playback Mode Right-Click Context Menu Options ........................................................................ 31
Protect a Recorded Video Segment ................................................................................................ 32
Unprotect Video Segment................................................................................................................ 32
WiLife User Guide
Protect and Upload Video Segments .............................................................................................. 32
Check Online Storage....................................................................................................................... 33
Print or Save Recorded Video.......................................................................................................... 34
Deleting a Video Clip ........................................................................................................................ 34
Send E-mail....................................................................................................................................... 34
Properties Dialog Window................................................................................................................ 35
Online Viewing ...................................................................................................................................... 36
Use Online Viewing........................................................................................................................... 36
Running in Background Mode ............................................................................................................. 36
Switching between Background and Active Screen Modes........................................................... 36
Exiting Command Center...................................................................................................................... 38
WILIFE PLATINUM FEATURES ......................................................................................................... 39
Online Connection Monitoring ............................................................................................................. 40
Online Video Storage............................................................................................................................ 42
Online Video Sharing............................................................................................................................ 43
Online Search & Playback................................................................................................................ 44
Purchasing WiLife Platinum................................................................................................................. 46
SETTING SYSTEM OPTIONS ............................................................................................................ 48
Overview of Command Center Settings............................................................................................... 48
Command Center Setup Tabs.......................................................................................................... 48
Camera Tab Options............................................................................................................................. 49
Launch the Camera Setup Dialog ................................................................................................... 49
Delete a Camera............................................................................................................................... 50
Recording Tab Options......................................................................................................................... 50
Learn About Motion Detection......................................................................................................... 50
Review the Recording Dialog........................................................................................................... 51
Manage Motion Detection Zones.................................................................................................... 51
Set Motion Detection Sensitivity ..................................................................................................... 52
Schedule Recording Time................................................................................................................ 52
Manage Disk Usage ......................................................................................................................... 53
Change Video Storage Options........................................................................................................ 53
Alerts Tab Option .................................................................................................................................. 54
E-mail and Cell Phone Alerts Setup................................................................................................. 55
Outgoing E-Mail Server Settings...................................................................................................... 55
Add E-mail Addresses....................................................................................................................... 56
Create Cell Phone Alerts .................................................................................................................. 56
Remove E-mail Addresses ............................................................................................................... 57
E-mail Recorded Video..................................................................................................................... 57
Desktop Notifications....................................................................................................................... 58
Setting Desktop Notifications.......................................................................................................... 59
Online Viewing Setup............................................................................................................................ 60
Verify System Requirements............................................................................................................ 60
Remote Viewing Using Cell Phones & Handhelds.......................................................................... 60
Online Dialog Screen Options.......................................................................................................... 62
Online Connection Section Descriptions......................................................................................... 63
Create Your WiLife Online Account.................................................................................................. 64
Disconnecting WiLife Online Viewing .............................................................................................. 67
Connecting WiLife Online Viewing................................................................................................... 67
Advanced Options................................................................................................................................. 68
Review the Advanced Options Dialog.............................................................................................. 68
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Find My Cameras.............................................................................................................................. 69
Rediscover Cameras ........................................................................................................................ 72
Set or Change Your Password ......................................................................................................... 72
Set Password System & Feature Locks .......................................................................................... 72
Check for Software Updates............................................................................................................ 74
Update Camera Firmware................................................................................................................ 74
Rebuild Video Segment List............................................................................................................. 75
Find Orphan Clips ............................................................................................................................. 76
System Information.......................................................................................................................... 77
Diagnostics Summary Report.......................................................................................................... 78
SCHEDULING ALERTS & RECORDING EVENTS .................................................................................... 79
Scheduling Alerts Overview.................................................................................................................. 79
Recording and Alerts Schedule Screen Overview .......................................................................... 79
Opening the WiLife Recording and Alerts Schedule Screen.......................................................... 81
Schedule Event Properties Screen Overview.................................................................................. 81
No-Show Alerts ................................................................................................................................. 82
Set Manual Alert Properties............................................................................................................. 83
Arm Event Early Properties .............................................................................................................. 83
Camera Alert Properties................................................................................................................... 84
Create a Continuous Recording Event ............................................................................................ 85
Create An Event To Turn Off Recording........................................................................................... 86
Modifying a Recording or Alert Event.............................................................................................. 86
Deleting a Recording or Alert Event ................................................................................................ 87
USING ONLINE VIEWING ................................................................................................................ 88
How Do I Access My WiLife Online Account?...................................................................................... 89
Viewing Video in Direct vs. Relayed Mode .......................................................................................... 89
Online Viewing From a PC .................................................................................................................... 90
Logging into Your WiLife Online Account ........................................................................................ 90
Using the My Cameras Page............................................................................................................ 91
View the Video for One Camera....................................................................................................... 91
View the Video for All Cameras In One Image ................................................................................ 92
View the Video for Your Cameras Using the Cycle Feature............................................................ 92
Managing Your WiLife Online Account ................................................................................................ 94
Changing Video Preferences............................................................................................................ 94
Changing Your WiLife Online Password .......................................................................................... 95
Changing Your WiLife Online Login Name ...................................................................................... 96
Changing Settings For Personal Preferences................................................................................. 97
Manage WiLife Online Page Overview................................................................................................. 98
Removing a Location or a Camera.................................................................................................. 99
Viewing Your Cameras Using a Cell Phone or Handheld..............................................................100
TROUBLESHOOTING ....................................................................................................................102
Installation Problems.......................................................................................................................... 102
Setup Problems .................................................................................................................................. 103
Video Problems................................................................................................................................... 104
Maintenance Problems ...................................................................................................................... 105
Status Lights ....................................................................................................................................... 107
CONFIGURING YOUR FIREWALL .....................................................................................................109
Firewall Basics .................................................................................................................................... 109
Internet Filters ................................................................................................................................ 109
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WiLife Firewall Requirements........................................................................................................ 109
Microsoft Firewall ...............................................................................................................................111
Norton Internet Security 2001 - 2005 .............................................................................................. 113
Norton Personal Firewall 2006.......................................................................................................... 115
Validate the Setup.......................................................................................................................... 115
Norton Internet Security 2007...........................................................................................................116
Norton AntiVirus 2007 .......................................................................................................................118
Norton 360.......................................................................................................................................... 120
ZoneAlarm Firewall............................................................................................................................. 123
McAfee Security Center...................................................................................................................... 125
McAfee Personal Firewall................................................................................................................... 127
BlackICE Firewall ................................................................................................................................ 129
Windows Live OneCare .................................................................................................................. 132
Turning Off Spam Blocking for WiLife E-mails .................................................................................. 134
AOL (AIM)......................................................................................................................................... 134
EarthLink Total Access and Web Mail........................................................................................... 134
EarthLink 5.0 .................................................................................................................................. 134
HotMail............................................................................................................................................ 134
Yahoo Mail ...................................................................................................................................... 135
GMail ............................................................................................................................................... 135
Microsoft Outlook 2003................................................................................................................. 135
Microsoft Outlook Express 6.......................................................................................................... 135
Eudora............................................................................................................................................. 135
Mozilla Thunderbird 1.5................................................................................................................. 135
Opera M2 ........................................................................................................................................ 136
SPECIFICATIONS......................................................................................................................... 137
System Computer Requirements ......................................................................................................137
Online Viewing Requirements............................................................................................................ 137
DVC-810i Indoor Camera ................................................................................................................... 138
DLC-810e Outdoor Camera ...............................................................................................................139
DLC-810c Spy Camera ....................................................................................................................... 140
Powerline Networking......................................................................................................................... 141
Wall and Ceiling Mount Installation................................................................................................... 142
SOFTWARE LICENSE AND HARDWARE WARRANTY.............................................................................143
Command Center Software License.................................................................................................. 143
Limited Product Warranty ..................................................................................................................145
REGULATORY AND SAFETY ........................................................................................................... 147
Regulatory Information....................................................................................................................... 147
Safety Information.............................................................................................................................. 147
Use with Power Conditioning Equipment...................................................................................... 150
Powerline Network Limitations...................................................................................................... 150
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Welcome to WiLife

Introduction

Thank you for purchasing the WiLife Video Security System or WiLife Pro System.
As you already know, WiLife® is a robust video monitoring system for your home or small business allowing you to view live, streaming video from up to six cameras.
State-of-the-art cameras capture digital-streaming, full-color video and transmits the live feed to the Command Center software application, which provides a user interface that is both user-friendly and powerful.
For the standard WiLife Video Security System, streaming video is transmitted over the electrical wiring in your home. This technology is called HomePlug® and it creates a high-speed network for communicating with each camera without the complexity of wireless networks and without the need to run network cables.
WiLife also offers the WiLife Pro Video Security System, which is the world’s first fully-integrated, turnkey professional digital video security system. This system is perfect for the pre-wired home or small business who wants a powerful networked video security system. Using WiLife Indoor IP-Cameras and powered Ethernet, the WiLife Pro system offers the world’s easiest network setup.
There are many great features offered in all WiLife Video Security systems:
15-minute installation of the entire system. Monitor and record up to six locations in real-time. Search for, play back, and manage recorded video events. Receive e-mail alerts when a camera detects motion. Set motion detection zones for each camera. View video over the Internet or on Smart Phones.
The ability to customize camera settings is the highlight of the WiLife Command Center application. Setup controls allow you to view and modify settings for cameras, motion detection, video,
system statistics, e-mail, recording schedule, recently recorded video segments, and disk usage.
Moreover, the system's portable viewing architecture; unique capturing, storing, and reporting functionality; and ability to customize camera settings make it one of the most versatile, usable, and affordable surveillance systems in the industry today.
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WiLife Video Security System Applications

Overview of the WiLife Video Security System

WiLife has three primary components: Intelligent Cameras, Powerful Command Center Software, and WiLife Online Services.
At the center of the Command Center are components to view live camera video; search for, and play back recorded video; and tools to configure system options. These components, respectively, are Live Mode, Playback Mode, and Setup.

Basic Concepts

1. EASY SETUP
One of our first design goals was to deliver a system that you could set up in 15-minutes without having to use special tools, drill holes, run wires, or configure networking equipment. It is important to us that you have a great experience right out of the box – one that exceeds the capabilities possible even with a professionally­installed home video system.
You complete the setup process in three easy steps:
Step 1 – Install the WiLife Command Center (Software) Step 2 – Connect the USB Receiver, Ethernet HomePlug Bridge, or Powerline Injector (WiLife Pro) Step 3 – Mount Your Cameras
With these easy steps, you are up and going. Jump to the chapter on Getting Started for more details about the WiLife setup process.
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UNDERSTANDING HOMEPLUG TECHNOLOGY
One key to our system is our use of HomePlug technology. HomePlug allows you to turn your existing wiring into a powerful network capable of delivering rich, live video from around your property to your PC and from there anywhere you need it. This illustration best describes how HomePlug works to give you a fast and easy setup and a reliable video security camera network. Click here to view a full-size PDF copy.
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UNDERSTANDING THE WILIFE PRO NETWORK
WiLife Pro seamlessly integrates WiLife-engineered components of up to six WiLife IP and/or HomePlug Digital Cameras, WiLife Command Center PC software, and WiLife Online Services, into one turnkey video security system.
2. POWERFUL CAMERAS
At the heart of each WiLife Camera is an imbedded computer that actively encodes, adjusts, and manages your video feed – WiLife Cameras are the smartest surveillance cameras available. Because our cameras are so powerful, they provide you with rich features without overwhelming the CPU on your PC.
Some of the one-of-a-kind features available on the WiLife Camera include:
High-quality video imaging Digital motion detection User-definable motion detection zones Auto-image lighting management Onboard Windows Media Video encoding
The WiLife Indoor IP-Camera connects to your LAN through the
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WiLife Power Injector using standard Ethernet cable. On the Ethernet line, the camera both communicates and receives its power, making it easy to set up. Features include all of those present in the standard WiLife Camera, and also include DHCP and fixed IP-addressing and WiLife Powered Ethernet.
There are many applicable locations for WiLife Cameras. Consider these scenarios, including suggested system configurations:
Camera A new way to look
Camera 1 An Indoor Camera looks out over the driveway, has Auto Brightness
set to “On,” allowing it to automatically adjust to changing light conditions.
Camera 2 An Outdoor Camera looks out over the backyard, has a defined
Motion Detection Zone set allowing it to capture motion only along the top of the fence line.
Camera 3 An Indoor Camera monitors the front door and has an e-mail Alert
set, which will send a notification if anyone comes into the house e.g. when the kids come home from school.
Camera 4 A Spy Camera monitors the computer room where the kids study,
using the PC for research and typing papers.
Setup allows you to configure each camera differently, based on its mission.
3. POWERFUL COMMAND CENTER SOFTWARE
At the center of the WiLife Video Security System is the WiLife Command Center, the most powerful video security software available. The WiLife Command Center can manage full-motion video from six concurrent cameras, providing you with stunning live views from every camera while simultaneously recording any motion or scheduled events.
Additionally, the WiLife Command Center uses a powerful Alerts engine that communicates with your e-mail server to notify up to ten e-mail addresses or cell phones that a camera has detected and recorded motion. When the Command Center detects motion on a specific camera, the Command Center will send out an e-mail message; and at your option, you can set the Command Center to attach either a frame from the captured video or the video segment.
WiLife’s Command Center alerts are excellent news for you, but perhaps bad news for your sixteen-year-old son who wants to play around with your new sports car. Your garage camera can send you an e-mail alert if anyone gets close to the car.
Some of the great features of the WiLife Command Center include:
Monitor up to 6 cameras Automatic motion-triggered recording Easy e-mail and cell phone alerts Intuitive search and playback controls Fast video publishing and printing Intelligent disk management
The WiLife Command Center uses a portion of the disk space on your PC to store the video captured by your cameras. In the default setup, the Command Center only records video when there is motion detected by a camera or during times when you have set a fixed recording schedule. In either case, the Command Center stores each video event as a separate clip to your PC’s hard drive. Some of these clips may be only a few
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seconds long, while others could last hours. As a Setup option, you specify the maximum amount of disk space allocated to the Command Center for video file storage. Once the WiLife Command Center reaches this limit, it makes space for new video clips by removing the oldest clips. With the default camera settings, a typical home system with four cameras will use approximately 2GB of disk space per week.
4. ANYWHERE, ANYTIME ACCESS WITH WILIFE ONLINE SERVICES
The WiLife Command Center, coupled with our WiLife Online services, delivers a unique Internet services component that powers the ability for you to view live video from your cameras over the Internet and on video-enabled cell phones. At the center of WiLife Online is the WiLife Remote Viewing Service that intelligently links you to all of your cameras at each site where you have installed a WiLife system.
Features include:
Multiple-location management Password protected access control Single, multiple, and cycle camera
viewing
Selectable video quality controls Browser and cell phone access High-resolution color video
To access the video, you first create a WiLife Online user account at www.wilife.com. This is part of the normal process of registering your WiLife system. With each new WiLife setup, you register the new site with your existing account. Then, when you want to check in on your property, simply login to your WiLife Online account from a Web browser or Windows Mobile cell phone and link to the video feed.
With WiLife Online it is easy to monitor your home, office, cabin, or even grandma's house – anytime, anywhere – all from your WiLife Online account.
The following chapters describe in detail each component of the WiLife system. Two chapters in this guide describe in full each of these modules— Chapter 3: Using the WiLife Command Center and Chapter 5: WiLife Command Center Setups, which introduces you to the Command Center’s Setup dialogs.
We have also provided you with online help, support, and service pages on our website. Either way, we are committed to your success.
We are glad to share with you our passion for building great video security products. Over the next months and years, you can expect to see additional cameras, services, and software targeted at giving you a whole new way to look.
Welcome to WiLife.
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Welcome to WiLife User Guide

System Components

WILIFE RETAIL CAMERAS
WiLife Cameras are the smartest cameras on the market. At their core is a 400MHz processor. Using the processor, they automatically adjust the video picture for changing light conditions (auto-brightness), detect motion, and encode video using Windows Media 9 Video file format.
When WiLife cameras detect motion, they record the event and save it to the WiLife Video folder.
The WiLife Command Center supports up to six cameras.
INDOOR CAMERA
The Indoor Camera is our most flexible surveillance camera because of its 3 versatile mounting options that make for easy monitoring for nearly every location. It is our top selling product.
The camera lens sits on a bubble, which you can move to change its viewing angle. Additionally, you can adjust the focus by gently turning the lens clockwise or counter-clockwise as necessary. You should find the focus setting works for most locations.
We designed this Indoor Camera for indoor use. However, we specifically designed
it to peer out of a window to monitor the out-of-doors using the included suction cup, which you can mount to the front or the back of the camera. Indoor cameras can also sit on top a desktop, bookshelf, wall, or ceiling using the Desktop Mount or Wall Mount.
Indoor IP-Camera
Used with the WiLife Pro Video Security System, the Indoor IP-Camera connects to your LAN network through the WiLife Power Injector using standard Ethernet cable. On the Ethernet line, the camera communicates and receives its power, making it easy to set up. Just like the standard Indoor Camera, the IP-Camera is driven by a 400 Mhz processor, powering the same incredible features and also DHCP and fixed IP-addressing and WiLife Powered Ethernet.
OUTDOOR CAMERA
The Outdoor Camera is another option used with the WiLife Video Security system. Like the Indoor Camera, the Outdoor Camera uses the Command Center software and is compatible with other existing WiLife Cameras. It is unique, however, from other WiLife Cameras because it is weatherproof.
The Outdoor Camera provides the same basic benefits of all WiLife Cameras including easy installation, plug-and-play, HomePlug, and a wide range of configuration options for homes and small businesses.
The Outdoor Camera is perfect for applications where you need a
weatherproof camera. The Outdoor Camera can withstand water and temperature extremes while providing superior video surveillance. The Outdoor camera is weatherproof, so it provides you coverage of outdoor locations, such as the parking lot, driveway, front or back entrance and backyard.
Note: When mounting, install in a nearby electrical outlet that is easily accessible.
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SPY CAMERA
The Spy Camera delivers the power of professional-grade video security in a package that is easy to set up and affordable. The Spy Camera masquerades as a sleek, fully functioning digital clock, and is perfect for coverage of any area of the home or small business that requires discreet observance.
The Spy Camera can be placed anywhere on a flat surface that has an unobstructed field of view. It looks natural wherever you place it - night­table, dresser, shelf, desk, countertop, etc.
The Spy Camera provides the same basic benefits of all WiLife Cameras, including easy installation, plug-and-play, HomePlug, and a wide range of configuration options for homes and small businesses.
You'll have a powerful security camera that will go undetected by everyone. Perfect for monitoring and recording your employees, kids, the nanny or the babysitter.
CAMERA POWER SUPPLY
Component of the WiLife Indoor Master System.
The power supply connects to the camera using the provided CAT 5e cable. It serves two functions.
First, the power supply provides power for the camera. Second, it is the network bridge connecting the digital video feed from the camera to the PC that is running the WiLife Command Center.
There are a few rules you should know about using this unit.
1) Do not plug the power supply unit into a surge suppressor, a UPS, or some other
filtering unit. It can be plugged into a regular extension cord or non-surge power strip.
2) Likewise, do not connect the power supply unit or the WiLife camera into other Ethernet or Power-
Over-Ethernet (POE) hardware. The WiLife Camera and the Camera power supply operate as a pair.
3) The camera will not operate with non-WiLife POE equipment.
4) The unit is designed to be used indoors.
WILIFE ETHERNET HOMEPLUG BRIDGE
Component of WiLife Pro kits.
The WiLife Ethernet HomePlug Bridge allows you to connect your standard WiLife cameras (Indoor, Outdoor, or Spy) to the WiLife Command Center over the already existing LAN network.
The WiLife Ethernet Powerline Bridge is plugged into an outlet close to the router. Then, take the CAT5e cable supplied with the powerline bridge (or another CAT5e cable) and plug one end into the powerline bridge and the other to the router or switch.
Note: If you are planning on using your own hand-built CAT5e cable, validate the cable connections are sound by using a professional cable tester. (Warning: Mis-connected cables may cause damage to either your cameras or network equipment.)
The WiLife Ethernet Powerline Bridge is perfect for larger homes or small businesses that already have a functioning LAN network.
The WiLife Ethernet Powerline Bridge can be used with any WiLife Retail or WiLife Pro system.
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CAT 5E CABLE
FOR STANDARD WILIFE RETAIL KITS
The CAT 5e Cable carries DC power from the Camera Power Supply to the camera and provides the network connection for digital data communications to and from the camera. The cable supplied with the WiLife Indoor Camera packages was specifically selected because it was small, flexible, and unobtrusive, in comparison to a typical CAT 5e cable.
Note: You can find longer CAT 5e cable cables in our online store at www.wilife.com.
FOR WILIFE PRO KITS
The CAT5e Cable carries DC power from the WiLife power injector (single-port or six-port) to the camera and also allows for the digital data communications over the LAN to the WiLife Command Center.
Note: You can find longer CAT 5e cable cables in our online store at www.wilife.com.
PATCH CABLES
Component of WiLife Pro kits.
The patch cables provided with all WiLife Pro packages allow you to easily connect the IP-cameras plugged into the power injector to the router.
RECEIVER
Component of the WiLife Retail Master System kits.
The Receiver module provides the interface between the PC and the power line data link. It communicates with the PC via the USB. The PC sends commands to the cameras to configure and control them. It receives status from these units, as well as the compressed video streams.
The receiver is not powered by the plug.
USB CABLE
Component of the WiLife Retail Master System kits.
The USB connects the Receiver to your PC allowing the network to communicate with the Command Center application. It transfers configuration commands to the cameras and receives compressed video streams from them. Communication with the PC is accomplished using a standard USB 1.1 or 2.0 interface.
CAMERA SUCTION CUP
Component of the WiLife Indoor Master System.
Use the large suction cup to hang the Indoor camera on a window. The suction cup connects to the back or front of the camera. If you screw the suction cup onto the back, the camera's lens points into the house. If you screw the suction cup onto the front of the camera, the camera's lens can be directed to monitor a zone outside of the house.
DESKTOP MOUNT BASE
Component of the WiLife Indoor Master System.
The Desktop Mount Base included in the installation kit is used to place the Indoor camera on a flat surface such as on a windowsill, bookshelf, or any other place that is flat and stable.
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WALL MOUNT
Component of both the WiLife Retail kits and WiLife Pro kits.
Using a few screws, the Wall Mount allows you to hang the camera from a wall, ceiling, or other surface to watch a room from a discrete location.

WiLife Kit Accessories

NIGHTVISION UPGRADE KITS
Component for both the WiLife Retail and WiLife Pro Indoor Camera kits.
The Indoor NightVision 20 and 50 illuminator kits consist of an illuminator and an 80° Day/Night filter lens that can be used with the WiLife Camera to capture quality video in low-light areas or complete darkness inside your home or small business. Both IR Illuminators automatically turn on in the dark. The light they produce is not visible to the human eye, but can be seen by the camera.
Remember to verify that the illuminator and camera are in alignment (pointed at the same scene). This is easily checked by repositioning the illuminator in darkness while viewing the image on the PC.
ACCESSORY LENSES
Component for both the WiLife Retail and WiLife Pro Indoor Camera kits.
WiLife offers optional camera lenses for your Pro Indoor Camera the 54˚lens that has a smaller field of view, allowing the camera to view objects in the distance with more clarity; and the 120˚lens that is useful for increasing the viewing area for items close to your camera.
All of our lenses are easy to install into your standard WiLife Indoor Camera and the WiLife Indoor IP- Camera. All Indoor Cameras come with an 80˚lens installed.
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User Guide Chapters

We designed this manual to be the ultimate resource for learning, understanding, and using the multi-faceted features within the Command Center application to meet your personal or small business expectations.
The content of the User Guide is laid out into five chapters, the first of which you have nearly completed. Here is a brief description of the remaining chapters:
Chapters Descriptions
Ge t t i n g S tar te d Th i s c h a p t e r provides comprehensiv e installation instruction s f o r t h e C o m man d
Ce n t e r s o f t war e an d the WiLife Ca meras.
Us i n g t h e Co m m a n d Ce n t e r Ap p l i c a t i o n
Wi L i f e P l a t inum Th i s c h a p t e r introduces you to all of the platinum featu res that expand you r
Se t t i n g Ap p l i c a t i o n Op t i o n s
Sc h e d u l i n g Al e r t s & Re c o r d i n g Ev e n t s
Us i n g O n l in e Vi e w i n g
Co m p l e t e d e scr i pt ion of the great fea tures behind the Live and Playback m ode sc r e e n s . A d di tionally, this chapter in c ludes “how to” instr u c tions to assist you in l e a r n i n g the system more easily.
al r e a d y p o we r ful system with inno v ative PC and Onlin e features. Platinu m g ives yo u m o r e co n tr ol and flexibility to protect your prope r t y, family, and emplo yees, pr o v i d i n g y ou the ultimate in vide o security. Availa ble features includ e :
Digital Pan-Tilt-Zoom Scheduled Alerts No-Motion Detected Alerts
Th i s c h a p t e r introduces you to the S etup and its compr ehensive set of co n f i g u r a t ion opt ions. Here you will learn how to setu p:
Th i s c h a p t e r describes the screens a n d options that h el p you create va r ious al e r t s a n d r ec or ding events – no motion a lerts, alerts for s p e c i f i c t i m es, ca m e r a s , o r dat es; and continuous r ecording or no-recordin g e v e n t s .
Le a r n h o w t o c on figure and use you r W iLife Online Account .
Desktop Notifications
cameras motion detection video capture
Online Search & Playback Online Connection Monitoring Online Video Sharing Password System Lock
alerts remote viewing and other options
Tr o u b l e sh o o t in g We d o n o t ex pect you will have any t r o u b l e . H o w e ver , if you do have a problem,
yo u c a n f in d man y useful solutions in this chapter.
Co n f i g u r i n g Your Fi r e w a l l
Ap p e n d i c e s Fi n a l l y , w e include a few appendix c h a p t e r s t h a t c ov er other topics like: S y s t e m
Mo s t P C f ir ewa l ls automatically prompt you to allow Comm a n d C e n t e r t o a c ce ss th e n e t w o r k . Nevertheless, if you fi n d a n y p r o b l e m s thi s chapter walk s y ou th o r o u g h b oth automatic and manual co n figuration options.
Sp e c i f i c a t i o n s; So ftware License a nd Hardware Warra n ty; and Safety a n d Re g u l a t o r y

The Command Center Help System

Click on the [?] icon in the upper-right corner of Command Center in order to access the online Help System. The Help System allows you to view topics by clicking through a table of contents, by searching for them using the Search option, or by locating them via a comprehensive Index.
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User Guide
2

Getting Started

Overview

The WiLife Command Center is very easy to deploy because of an installation process that we designed to be user-friendly. Depending on how comfortable you feel installing the application, you can choose to use the QuickStart instructions (found in the Installation Kit) or the comprehensive installation instructions provided in this chapter.
Once Command Center has been setup, all you need to do is plug in the cameras and you are on your way to using your security system. The Command Center application automatically discovers all the cameras throughout the home and displays the live video stream.
Installing Command Center in three easy steps:
1) Install Command Center Software
2) Complete First Run Wizard
3) Place your WiLife Camera(s)
It is that simple – 1, 2, 3 and you are done.
The following illustrations show how the WiLife Video Security System is an easy 15-minute-setup no matter which camera you are installing:
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Getting Started User Guide

System Requirements

Below you can find the minimum and recommended requirements for systems running cameras using the default QVGA (320 x 240) settings. Running your cameras in the higher VGA (640 x 480) mode requires additional CPU.
Requirement
1 2 3 4 5 6
CPU Speed* 2.2 GHz 2.4 GHz 2.6 GHz 2.8 GHz 3.0 GHz 3.2 GHz
Memory (MB) ** 512 512 512 768 1024 1024
Video Card (MB)
Display Resolution: 1024 x 768 or higher, 32 bit color
Hard Drive (MB): 150 MB for program and a minimum of 10 GB for video recording
Operating System: Microsoft® Windows® Vista;
USB: One available USB 1.1 or 2.0 port (2.0 recommended)
Media Player: Microsoft® Windows® Media Player 9 or later
* Intel® Pentium 4 CPU speed. Dual-core and AMD processors deliver similar performance at lower clock speeds.
** Microsoft Vista requires more memory to deliver equal performance.
32 32 64 128 128 256
Microsoft® Windows® XP Home Edition,
XP Professional, or XP Media Center Edition
Number of Cameras
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Getting Started User Guide

Starter Kit Contents

Before you begin the installation process, please review the contents of the kit to verify that all of the components necessary for a successful install are inside. If any of these listed items are not in the kit, please contact WiLife Customer Support for assistance.
INDOOR STARTER KIT
Command Center
Installation CD
Quick Start Guide
USB Receiver
USB Cable (6 ft.)
WiLife Indoor Camera Camera Power Supply
OUTDOOR STARTER KIT CONTENTS
Command Center
Installation CD
Quick Start Guide
USB Receiver
USB Cable (8 ft.)
WiLife Outdoor Camera
Power cord/plug
SPY STARTER KIT CONTENTS
Command Center
Installation CD
Quick Start Guide
USB Receiver
USB Cable (8 ft.)
WiLife Spy Camera
Power cord/plug
Window Decals

Installation Procedures

Cat5 Cable (8 ft.)
Camera Suction Cup
Cable Suction Cup
Cable Clamps
Post, Overhang, Wall Mount
Window Decals
Desktop Mount
Wall Mount
Window Decals
The following procedures assume that you verified that all of the components of the installation kit are accounted for and that your PC and operating system meet the system requirements described above.

Step 1 - Run the Install Wizard

Insert the Command Center PC Software CD into your PC’s CD-ROM drive. The WiLife setup menu will automatically start.
Note: If the Install Wizard does not automatically load, you can manually start the wizard by double-clicking on the setup.exe file on the CD-ROM (i.e. D:).
Click “Install Command Center Software.”
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User Guide
A. WELCOME TO THE INSTALL WIZARD
The Command Center install is ready to start. Simply click the Next> button to begin.
A. IF NECESSARY, COMMAND CENTER WILL GUIDE YOU THROUGH THE
INSTALLATION OF MICROSOFT .NET FRAMEWORK
The Microsoft .NET Framework is a collection of tools used by many software programs. Some computers already have Microsoft's .NET Frame installed as part of other applications. For those that do not yet have .NET installed, we will install it now.
The first screen you will see in the Microsoft .NET Framework Wizard is its license agreement screen, as shown in this graphic.
Complete the License Agreement by clicking on the “I agree” radio button, followed by the Install button.
The system downloads .NET Framework in preparation for the installation process. A status bar displays the progress of the .NET Framework install. The install will take several minutes.
When the .NET Framework download is complete, you will need to click the OK button to continue with the WiLife Install wizard.
B. COMPLETING THE COMMAND CENTER INSTALL WIZARD
Follow the on-screen instructions of the Command Center Install wizard. Click the Next> button to advance through the installation process.
One of the early steps is the WiLife License Agreement screen.
Please take a moment to review the license agreement. If you accept the terms of the agreement, click the “I accept the terms in the license agreement” radio button and then click Next>.
If you do not agree with the terms of the agreement, click the “I do not accept the terms in the license agreement” radio button and the installation will be terminated.
Note: A copy of the license agreement can be found in two places: 1) In this user guide; and 2) on the program CD. The filename is License.htm.
You will also have the opportunity to change the destination folder of the Command Center System. The default location is C:\Program Files\WiLife.

Step 2 – Complete the WiLife Setup Wizard

A few seconds after you start Command Center for the first time, the WiLife Setup Wizard will open. The WiLife Setup Wizard will help you set up the following:
Set disk usage options Create a remote viewing account Test your system configuration Connect the USB adapter and camera(s) Name your camera(s)
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Getting Started User Guide
Click Next> to begin the Setup Wizard.
SET DISK USAGE OPTIONS SCREEN
The Set Disk Usage options window allows you to set two things:
1. Location for video storage.
2. The amount of disk space allocated for Command Center video storage.
The screen lists and shows you how much Free and Used space is on your PC. If your PC already has WiLife video files stored on it, the amount saved will display in the “Existing Command Center Video” field.
The Setup Wizard automatically sets the Command Center Video Allocation at an amount that is 20% of the total free space, or to the amount of the existing WiLife video files, whichever is greater.
You can adjust the setting by moving the status bar above “Adjust Command Center Disk Allocation.”
When you have finished setting disk allocation, click Next>.
SET UP WILIFE ONLINE ACCOUNT
This screen allows you to enable remote viewing on Internet-connected machines.
What is remote viewing? It is the ability to access live video from your cameras from anywhere in the world using a Windows® Media enabled Internet browser or cell phone.
The default option on this screen is to create a new remote viewing account. If you want to create a new account, simply click Next>.
If you already have an account and want to use the existing account to view the cameras on this new network, click the radio button for “Use existing remote viewing account” and click Next>.
To skip this option, click “Do this later.”
To read more about remotely viewing online, see Chapter 6.
USE EXISTING WILIFE ONLINE ACCOUNT
This screen allows you to specify the account information to be able to log in and view the cameras on your WiLife Command Center online, using your WiLife Online account.
Simply enter in your email account name (i.e. abc@email.com) and password in the Account to Use fields. Then specify the name you want this WiLife Command Center to be known as when you log into your WiLife Online Account.
Click Next> to continue.
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Getting Started User Guide
TELL US ABOUT YOUR SYSTEM
This screen allows you to specify the number of cameras you are putting on the system during this install and how they are connected to the computer, i.e. via a WiLife USB Adapter, Other HomePlug Powerline Adapter, or Non­Powerline LAN.
(Typically, the answer to this last question is the WiLife USB adapter.)
Click Next> to continue.
PLUG IN YOUR POWERLINE ADAPTER
Now, you are ready to plug in the USB Receiver.
Plug the USB Receiver Module directly into a wall outlet near your PC.
Use the included USB Cable to connect the USB Receiver Module to one of the available USB ports on your PC.
Click the Next> button when you are done.
Note: The USB Receiver Module has built in surge protection and must be plugged directly into your wall outlet. It is highly recommended that you do not plug the USB Receiver Module into a surge protected power strip. Plugging the USB Receiver Module into a surge protected power strip may reduce the quality and performance of the WiLife system.
STEP 3 — PLUG IN YOUR CAMERA
With the receiver plugged into your electrical outlet, you are ready to plug in your cameras.
1) Start by installing your cameras in a location near your PC. This
makes it easier to adjust the focus if necessary. Once you have focused your camera, select a new location for the camera and use one of the convenient mounting options to place your camera on a desktop, window, or wall.
Installation Note: If mounting the camera on a window, clean the area of the window where the suction cup will be attached. Let the area dry completely before mounting camera.
The Window Mount Suction Cup has been tested and proven to hold the weight of objects heavier than the camera for extended periods of time. To ensure long term connection, however, you can spread a very small drop of vegetable or olive oil on the under-side of the cup before applying it to the window. This increases the suction power of the cup.
CAUTION: The camera should be mounted indoors or in a weatherproof enclosure. Additionally, for the Outdoor Camera, mount the camera high and at an angle so the front of the camera tilts down, allowing the sun-shield to shade the sensor. This will provide the best quality picture.
Plug the Camera Power Supply into a nearby outlet. Then, use the included Camera Cable (8 ft. Standard Ethernet Cable) to connect the power supply to the camera.
Note: The Camera Power Supply has built in surge protection and must be plugged directly into your wall outlet. Plugging the Camera Power Supply into a surge protected power strip may reduce the quality and performance of the WiLife system.
Click the Next> button to proceed.
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Getting Started User Guide
NAME YOUR CAMERAS
Simply name your cameras by clicking inside the text field under each video panel and entering the desired name. Suggestions for names might be: Garage, Entryway, Foyer, Kitchen, Storage Area, Front Door, Porch, Family Area, etc.
Click Next> to continue.

Firewall Setup

It is very likely that you have one of many Firewall applications running on your computer. These applications protect your computer from unwanted network connections, which sometimes are the result of viruses. Because Command Center creates a new network using your home wiring and uses your Internet connection for e-mail and remote viewing, you will need to configure your firewall to allow these connections.
The Setup Wizard will attempt to configure the Microsoft Windows firewall used on your system.
If needed, we have provided an entire chapter titled Configuring your PC Firewall that you can use as an aid.
The most common symptoms of firewalls blocking Command Center are the inability to discover your cameras or the inability to successfully connect with WiLife Online for remote viewing.
Most firewalls will prompt you to Allow or Block access to the network by Command Center. You should always choose Allow when the program reads “Command Center.”
ATTENTION: If you are using Norton Firewall or Norton Internet Security, you must review the Norton Internet Security by Symantec section of the chapter Configuring your PC Firewall. Simply accepting the automated prompts may be insufficient.
If you are running Windows XP Service Pack 2, the Windows Security Alert screen may appear. Click on
the Unblock button to allow Command Center to run properly. (A sample screen shot of the Windows Security Alert displays below.)
If McAfee Personal Firewall Plus or Standard is running on your Windows XP, a warning message is
going to display as Command Center starts. This message is going to inform you that Command Center wants access to the Internet. You need to click "Grant Access" in order for Command Center to run properly. (A sample screen shot of this McAfee Firewall message displays below.)
If you are using other anti-virus or firewall software, similar warning messages may appear, asking you
whether you want to allow Command Center to perform certain functions. You should allow the requested permissions so that Command Center runs properly.
If you find you are having problems, reference the chapter on Configuring your PC Firewall.
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Getting Started User Guide
Windows Firewall Auto-Alert McAfee Auto-Alert Message

Additional Cameras

You can have up to six WiLife Cameras for each WiLife site. Currently, WiLife offers a suite of three intelligent digital video security cameras —Indoor, Outdoor, and Spy. But check our website periodically for news regarding any new cameras being released.
Adding new cameras to your WiLife Video Security network is easy.
STEP 1 – POSITION YOUR CAMERA
We make it easy for you to place your cameras anywhere in the home or office. Each starter and add-on kit, especially the Indoor camera, includes multiple mounting options—a suction cup, desktop stand, and wall mount.
Use the highly durable suction cup to mount the Indoor Camera to a window. Options on the WiLife
Camera allow you to mount the camera so that it either points outside or in. Our cameras are built with GlareShield, an anti-glare filter. It greatly reduces the glare cast from a window’s reflections.
Use the desktop stand to place your camera on any flat surface, such as a table, desk, counter,
cabinet, or shelf.
Use the wall mount to fasten the camera high on the wall or even the ceiling.
We also offer t-bar accessory mounts for easily mounting a camera from a false ceiling.
Indoor Camera Instructions
a. Select a location for your Indoor camera.
Use one of the convenient mounting options to secure your camera to a desktop, window, or wall.
Note: If mounting the camera on a window, clean the area of the window where the suction cup will be attached. Let the area dry completely before mounting the camera.
The Window Mount Suction Cup has been tested and proven to hold the weight of objects heavier than the camera for extended periods of time. To increase the suction power of the cup, spread a small drop of vegetable or olive oil on the underside of the cup before applying it to the window.
Instructions for mounting a WiLife Camera on a wall or ceiling are located in the Accessories box in the Indoor Starter Kit and Easy Add-on Camera Kit.
b. Plug the Camera Power Supply into a nearby outlet.
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Getting Started User Guide
Use the included Camera Cable (8 ft. standard Ethernet cable) to connect the power supply to the camera.
Note: The Camera Power Supply has built-in surge protection and must be plugged directly into your wall outlet. Plugging the Camera Power Supply into a surge-protected power strip may reduce the quality and performance of the WiLife system.
Outdoor Camera Instructions
a. Select a location for the camera.
The starter and add-on kit for the Outdoor Camera includes a mounting device that allows you to place your Outdoor camera on top of a post or hang your camera from a wall, ceiling or overhang.
b. Plug the camera into a nearby outlet.
Spy Camera Instructions
a. Select a location for the camera.
The Spy Camera can be placed anywhere on a flat surface that has an unobstructed field of view. It looks natural wherever you place it – on a night-table, dresser, shelf, desk, counter top, etc.
b. Plug the camera into a nearby outlet.
STEP 2 – IDENTIFY THE NEW CAMERA IN COMMAND CENTER
There are two choices of setup paths – a and b. So, read both before moving on with the procedure:
a. You did NOT set a custom password
If you have NOT set a custom camera password, then you do not need to do anything more. Command Center will automatically recognize the camera within 1-2 minutes.
Once the camera appears, you can change its configuration, set a name, or adjust the picture options. (See the chapter on Setting System Options for information on these settings.)
b. You did set a custom password
If you HAVE set a custom camera password, you need to complete a few additional tasks. This is necessary because new cameras are shipped with no password (different from the custom password you have set). Therefore, Command Center will not automatically identify it.
Follow these instructions to include the new camera into your Command Center system:
1) Go to the Command Center > Setup > Advanced dialog screen.
2) Click the FIND MY CAMERAS button.
3) Follow the instructions in the Find My Cameras Wizard.
Note 1: We recommend that you set a custom password because a custom camera password provides you with security from others having access to your streaming video.
Note 2: If you receive a camera from a friend or as a used item, it may have a password stored on its power supply. This will prevent you from linking with the camera. To remove the password, power up the Indoor camera and wait until the camera’s top two green status lights are flashing. Then with the end of the paper clip, gently press the reset button hidden below the reset hole near the Ethernet cable plug.
After the camera resets, it will have no password. If necessary, you may need to repeat the steps above to connect the Indoor camera.
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Getting Started User Guide
For the Outdoor Camera, take the paper clip and gently press the reset button hidden below the reset hole on the bottom right side of the camera’s shell (near the back). You will need to use a long paper clip to be able to reach the reset button.
For the Spy Camera, take the paper clip and gently press the reset button hidden below the reset hole, located on the back-top of the camera.

Indoor Camera Focus and Aim

The factory default settings for the WiLife Indoor Camera work great for most applications. However, if you find you need to adjust the focus of the Indoor camera, it only takes a few minutes. It is easiest to focus and adjust the camera from an outlet near your computer. The WiLife Indoor Camera has two components that allow you to adjust the camera’s viewpoint and focus: the camera eyeball and the lens.
On the back panel, you will notice an adjustable eyeball. Use this ball to change the angle of the Indoor camera’s lens.
To adjust the focus, gently adjust the lens clockwise or counterclockwise as necessary. You may find it easiest to take your camera back to your PC to do this work – saving you the trouble of walking back and forth. The following graphic illustrates how to gently twist the camera to adjust the focus.
CAUTION: The lens should screw on easily. If it is not screwing easily, DO NOT FORCE IT. This will strip the threads of the lens holder. Carefully unscrew the lens (counter-clockwise) and adjust the angle of the lens until it screws on easily – it will feel as though the threads “click” into place. Then begin your clockwise rotation to screw the lens in place. If the lens doesn’t go in easily, remove the lens and try again.

Switching Lenses on the Indoor Camera

WiLife offers optional camera lenses for your Indoor Camera — the 54˚lens that has a smaller field of view, allowing the camera to view objects in the distance with more clarity; and the 120˚ lens that is useful for increasing the viewing area for items close to your camera.
All of our lenses are easy to install into your Indoor Camera. Follow these steps.
1) Unscrew the current lens counter-clockwise and remove it from your Camera.
Note: We recommend you place this lens in a secure place where the exposed optical surfaces won’t get scratched.
2) Take the new lens from its packaging and gently screw it clockwise into the camera.
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Getting Started User Guide
HINT: Position the lens straight so that it is well-seated on the lens holder before you begin to screw it in. This will allow it to screw easily and straight. If needed, slightly screw the lens backwards (counter-clockwise) at first so that the threads match up.

Product Support

If you have any questions about the installation procedures, please check out the Support section of our website for the most recent information. If you still need help, contact Technical Support via our web form at http://wilife.custhelp.com/cgi-bin/wilife.cfg/php/enduser/std_alp.php or by phone at 888-GOWILIFE (888­469-4543). For customers within the United States and Canada.

Tip of the Day

The WiLife Command Center displays a Tip of the Day dialog window. This dialog displays each time Command Center is started.
By default, the "Show tips at startup" is checked. You can un-check this box so that the tips dialog window won't display every time WiLife is restarted.
To show the Tips of the Day dialog while you are using WiLife Command Center, right-click on the Help button (?) in the Title Bar Controls — upper-right corner of the Command Center system. In the list of options, click on Tips of the Day.
There are currently approximately 30 tips that you can cycle through.
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