WikoS WC210 Users Manual

Download

USER

Available applications and services are subject to change at any time.

downloadable, printable guide to your Calais and its features.

GUIDE

Table of contents

Table of contents .......................................................................................................................... i

Getting started ........................................................................................................................... 1

Introduction ......................................................................................................................... 2

About the user guide .................................................................................................... 2

Set up your phone............................................................................................................... 3

Parts and functions ...................................................................................................... 3

Battery use .................................................................................................................. 4

SIM card ...................................................................................................................... 7

SD card........................................................................................................................ 7

Turn your phone on and off .........................................................................................10

Use the touchscreen ...................................................................................................10

Activation and service ................................................................................................. 11

Complete the setup screens .......................................................................................12

Activate a Replacement Phone ...................................................................................12

Basic operations ................................................................................................................13

Home screen and applications (Apps) list ...................................................................13

Phone settings menu ..................................................................................................14

Portrait and landscape screen orientation ...................................................................15

Capture screenshots ...................................................................................................15

Applications ................................................................................................................16

Phone number ............................................................................................................21

Airplane mode.............................................................................................................21

Enter text ....................................................................................................................21

Google Account ..........................................................................................................24

Google Play Store .......................................................................................................26

Lock and unlock your screen ......................................................................................30

Update your phone .....................................................................................................30

Your phone‟s home screen .................................................................................................35

Home screen basics ...................................................................................................35

Status bar and notification panel .................................................................................37

Customize the home screen .......................................................................................40

Making connections ..................................................................................................................44

Phone calls and voicemail ..................................................................................................45

Place and answer calls ...............................................................................................45

Voicemail ....................................................................................................................53

Optional calling services .............................................................................................54

Call settings ................................................................................................................56

Contacts ............................................................................................................................59

Add a contact ..............................................................................................................59

Edit a contact ..............................................................................................................62

Delete a contact ..........................................................................................................63

Share a contact ...........................................................................................................64

Import contacts ...........................................................................................................65

Back up contacts ........................................................................................................65

Messages ..........................................................................................................................67

Text and multimedia messages ...................................................................................67

Gmail ..........................................................................................................................73

Internet and social networking ...........................................................................................81

Chrome browser .........................................................................................................81

Facebook ....................................................................................................................82

Twitter .........................................................................................................................83

Connectivity .......................................................................................................................85

Transfer files between your phone and a computer .....................................................85

Wi-Fi ...........................................................................................................................86

Bluetooth ....................................................................................................................88

Apps and entertainment ............................................................................................................94

Camera and video..............................................................................................................95

Camera overview ................................ ........................................................................95

Take pictures and record videos .................................................................................96

View pictures and video using Photos .........................................................................97

Edit pictures ................................................................................................................98

Share pictures and videos ..........................................................................................99

Camera settings ........................................................................................................ 103

Productivity ................................ ................................................................ ...................... 105

Calendar ................................................................................................................... 105

Navigation apps ........................................................................................................ 109

Google Search .......................................................................................................... 111

Calculator ................................................................................................................. 112

Clock ........................................................................................................................ 115

Entertainment and activities ............................................................................................. 121

Google Play Music app ............................................................................................. 121

YouTube ................................................................................................................... 123

Settings ................................................................................................................................... 125

Basic settings ................................................................................................................... 126

Network & Internet ................................................................................................ ........... 127

Wi-Fi ......................................................................................................................... 127

Mobile network.......................................................................................................... 130

Data usage ............................................................................................................... 131

Hotspot & tethering ................................................................................................... 132

VPN (Visual Private Networks).................................................................................. 133

Airplane mode........................................................................................................... 133

Connected devices .......................................................................................................... 134

Bluetooth .................................................................................................................. 134

Cast .......................................................................................................................... 136

Printing ................................................................ ..................................................... 136

USB ................................................................................................ .......................... 137

Apps & notifications ................................................................ ......................................... 138

Recently opened apps .............................................................................................. 138

Notifications .............................................................................................................. 139

Battery ............................................................................................................................. 140

Display ................................................................ ............................................................. 141

Sound .............................................................................................................................. 142

Storage ............................................................................................................................ 143

Security & location ................................................................................................ ........... 144

Security status .......................................................................................................... 144

Device security ......................................................................................................... 145

Privacy ................................................................ ............................................................. 147

Location .................................................................................................................... 147

Others ....................................................................................................................... 147

Users & accounts ............................................................................................................. 149

Add account .............................................................................................................. 149

Emergency information ............................................................................................. 149

Automatically sync data ............................................................................................ 149

Accessibility ..................................................................................................................... 150

Volume key shortcut.................................................................................................. 150

Downloaded services ................................................................................................ 150

Screen readers ......................................................................................................... 151

Display ...................................................................................................................... 151

Interaction controls ................................................................................................... 152

Audio & on-screen text .............................................................................................. 153

Experimental options ................................................................................................ 153

Google ............................................................................................................................. 154

Speed Booster ................................................................................................................. 154

System ............................................................................................................................. 154

Languages & input .................................................................................................... 154

Gestures ................................................................................................................... 156

Date & time ............................................................................................................... 156

Back up..................................................................................................................... 156

System updates ........................................................................................................ 157

Reset options ............................................................................................................ 157

About phone ............................................................................................................. 157

Getting help ............................................................................................................................ 159

For assistance ................................................................................................................. 160

Troubleshooting ........................................................................................................ 160

Specifications ........................................................................................................... 161

Assurance Wireless account information and help .................................................... 162

Copyright information ................................................................................................ 162

Safety and use ........................................................................................................................ 163

Please read before proceeding ........................................................................................ 164

Privacy restrictions .................................................................................................... 164

Disclaimers ............................................................................................................... 164

Limitation of damages ...................................................................................................... 164

Important health information and safety precautions ........................................................ 165

Electrical safety ......................................................................................................... 165

Safety precautions for proper grounding installation ................................................. 165

Safety precautions for power supply unit ................................................................... 165

Regulatory agency identifications ..................................................................................... 172

FCC Regulations ...................................................................................................... 172

RF Exposure Information (SAR) ............................................................................... 172

HEARING AID COMPATIBILITY HAC FOR WIRELESS TELECOMMUNICATIONS

DEVICES .................................................................................................................. 173

Getting started

The topics in this section will introduce you to your phone, help you get set up with service,

provide an overview of the phone screen, and get you started with basic phone operations.

Introduction

The following topics describe the basics of using this guide and your new phone.

About the user guide

Thank you for purchasing your new Calais. The following topics explain how best to use this

guide to get the most out of your phone.

Before using your phone

Read the Quick Start Guide that was packaged with your phone thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.

Descriptions in the user guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is

displayed by pressing Home button . Some operation descriptions may be simplified.

Screenshots and key labels

Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's

display.

Other notations

In the user guide, the phone may be referred to either as "phone," "device," or "handset." A

microSD™ or microSDHC™ card is referred to as an "SD card" or a "memory card."

Headset Jack

Front camera

Volume key

Power key

LED indicator

Proximity sensor

Charger/Accessory jack

Receiver

Touch screen

Set up your phone

The following topics give you all the information you need to set up your phone and wireless

service the first time.

Parts and functions

These topics illustrate your phone‟s primary parts and key functions.

Note: Your phone's screens and apps layouts are subject to change. This user guide uses

sample images only.

Phone Layout

Part

Description

Front camera

Take pictures and records videos while facing the screen, and

allow you to video conference.

Receiver

Hear the caller and automated prompts.

Touchscreen

Display all the information needed to operate your phone, such as the call status, the Contacts list, and the date and

time. Also provides one-tap access to all of your features and applications.

Power key

Press to turn the screen on or off. Press and hold to switch the phone on or off, or restart it.

Charger/Accessory jack

Connect the USB cable (included) for charging or connect

other accessories.

Volume keys

Adjust the volume for ringtones, media, notifications, and

system sounds.

Headset jack

Plug in either an optional stereo headset or an optional

headset for convenient, hands-free conversations.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

Battery use

The following topics explain how to insert and remove your phone‟s battery.

Battery cautions

Storage: Avoid storing or leaving battery with no charge remaining. Saved information and

settings may become lost or changed, or battery may become unusable. Charge once

every six months before storing or leaving unused for a long period.

Bulges: Depending on use, bulges may appear near end of battery life. This does not affect

safety.

Replacing battery: The battery is a consumable item. It needs to be replaced if operating

time shortens noticeably. Purchase a new battery.

Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab.

Soiled terminals can result in a poor connection and prevent charging, etc.

Insert the battery

Follow these instructions to insert your phone‟s battery safely and properly.

1. Remove the battery cover.

Lift gently in the direction shown.

2. Insert the battery.

Align the contacts of the battery with the contacts in the phone and gently press the battery

down into place.

3. Attach the battery cover.

Make sure that all the tabs are secure and there are no gaps around the cover.

Remove the battery

Follow these instructions to remove your phone‟s battery. Always power the phone off before

removing the battery.

1. Remove the battery cover.

2. Remove the battery.

Lift upward gently as shown.

Charge the battery

Follow these instructions to charge your phone‟s battery using either the included AC adapter

or via a USB connection on your computer.

Charge using the AC adapter

1. Plug the USB connector into the charger/accessory jack on the bottom of your phone.

2. Plug the other end of the USB cable into the AC adapter.

3. Plug the AC adapter into an electrical outlet.

The indicator light illuminates when charging starts. The light goes off when the battery is

fully charged. Fully charging a battery may take up to 3.5 hours.

4. After charging, disconnect the phone from the charger.

Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the

AC adapter.

Charge using a PC connection

Before using a PC connection to charge your phone, ensure that the computer is turned on.

Depending on the type of connection, your phone‟s battery may not charge.

1. Insert the small end of the USB cord into the charger/accessory jack on the bottom of your phone.

2. Insert the large end of the USB cord into an external USB port on your computer.

3. After charging, remove the USB cable from both the phone and the computer.

SIM card

The SIM card is an IC card containing phone number and other customer information. Your phone‟s SIM card is preinstalled and should only be accessed if directed by a customer service

representative.

SD card

Your phone supports the use of an optional SD card (not included) to expand its storage

capacity. It supports cards up to 32 GB. Some cards may not operate properly with your phone.

SD card cautions

Data: Information stored on an SD card can become lost or changed accidently or as a

result of damage. It is recommended that you keep a separate copy of important data. Assurance Wireless and Wiko are not responsible for damages from data that is lost or

changed.

Reading/Writing data: Never power off or remove the battery while reading or writing data. Battery level: A low battery charge may prevent reading/writing to an SD card.

Handling SD card: Use/store SD cards away from the reach of infants, otherwise it may

cause choking if swallowed.

Insert an SD card

Follow these steps to insert an optional SD card (not included).

1. Remove the battery cover and battery (see Remove the battery)

2. Insert SD card.

Insert SD card all the way gently without bending and with terminals facing down.

3. Insert the battery and attach the battery cover (see Insert the battery).

Unmount an SD card

Always unmount an SD card before removing it from your phone to avoid corrupting or

damaging the files in the storage card.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Storage > .

Your SD card is now safely ejected. To use this SD card again, you will need to mount it first by

the following steps:

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Storage > SD card.

3. Tap MOUNT on the prompted screen.

Remove an SD card

Follow these instructions to remove an SD card.

1. Remove the battery cover (see Remove the battery cover).

2. Remove SD card.

3. Attach the battery cover (see Attach the battery cover).

Format an SD card

When you insert an optional SD card for the first time, it is recommended that you format it on your phone. When formatting an SD card, you should back up your music and photo files that

are stored on the card as formatting the SD card deletes all the stored data.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Storage > SD card.

3. Tap to access options menu, and tap Storage settings.

4. Select Format or Format as internal, and then tap ERASE & FORMAT to confirm.

All data on the SD card is erased, and the card is formatted for use on your phone.

Turn your phone on and off

The instructions below explain how to turn your phone on and off.

Turn your phone on

Press and hold the Power key until the device turns on.

Turn your phone off

1. Press and hold the Power key.

2. Tap Power off > OK.

Use the touchscreen

Your phone‟s touchscreen lets you control actions through a variety of touch gestures.

Tap or touch

When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your

finger.

Touch and hold

To open the available options for an item (for example, a contact or link in a Web page), touch

and hold the item.

Swipe or slide

To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.

Drag

To drag, press and hold your finger with some pressure before you start to move your finger.

While dragging, do not release your finger until you have reached the target position.

Flick

Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts

or message list.

Rotate

For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone

sideways to bring up a bigger keyboard. See Touchscreen keyboards for more details.

Note: To activate auto-rotate mode, swipe up from home screen to access Apps, tap Settings > Display > Advanced > Auto-rotate screen, and slide the switch to the On

position. You can also activate it by dragging down status bar and tap Auto-rotate .

Pinch and spread

“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to

zoom in.)

Activation and service

Before using your phone, you must set up your service with Assurance Wireless. You will need your phone‟s serial numbers (MEID and ICC ID). These numbers can be found on the phone's

packaging.

Create your account and pick your plan

Set up your Virgin Mobile account.

1. Press and hold the Power button to turn your phone on. Allow hands-free activation to

connect the phone to the network and then allow the phone to check for any updates. The

phone will then power off.

2. After the phone turns back on, the device may ask you to complete a few setup screens to customize your phone. You may need to skip the setup screens and complete step 3 first.

3. From home screen, tap Phone and Dialer pad . Dial 611, tap Call and then follow the recorded directions.

Note: If this is a replacement phone or upgrade, you can skip these steps and go to Activate and Upgrade or Replacement Phone for instructions on how to swap your service to the

new handset.

4. When prompted, enter your Account PIN – it can be found at the top of your Assurance Wireless approval letter.

Complete the setup screens

Once your service has been activated, you will need to run Setup. The Setup Wizard will

appear to guide you through the basic settings on your device.

Select a default language you want to use, select your Internet connection, enter your name to personalize some apps, set screen lock method, sign in to your Google Account, select location

services, and more. Follow the remaining instructions to finish your phone setup.

Activate a Replacement Phone

If you lose your phone, or if it is stolen, let Assurance Wireless know right away and they will suspend service. They can help you get a replacement phone and can usually have it to you in

just a few days. Follow these directions to swap your service and begin using your new phone:

1. Go to assurancewireless.com and select the Account Login button under the My Account menu.

2. Log in to your account using your Assurance Wireless phone number and Account PIN.

3. From the Account Overview screen on the My Account page, select Swap Phones from the choices listed under “I Want To…”.

4. Follow the on-screen instructions to enter and verify your ESN/MEID number (this number is found under the battery after removing the cover).

5. Select a new price plan if you are upgrading or replacing your feature phone with an

Android phone.

Assurance Wireless will transfer your phone number and account balance to this phone. Your phone should work after activating the device and allowing it to cycle through all updates. If you have any technical difficulties, you may also activate your phone by calling

1-888-321-5880 from a different phone.

Basic operations

The following topics outline basic features and operations of your phone.

Home screen and applications (Apps) list

Most of your phone‟s operations originate from the home screen or the apps list.

1. From any screen press the Home button to display the home screen.

2. From home, swipe up to access Apps.

For information about using the home screen, see Home screen basics.

Select options and navigate screens

Tap icons, onscreen buttons, and other items to open or activate the assigned function.

• Tap Back button to return to the previous screen.

Recent applications

You can display a list of recently used applications using the Recent Apps button .

• Tap Recent Apps button to view a list of recently used applications.

Phone settings menu

You can customize your phone‟s settings and options through the Settings menu.

1. From home, swipe up to access Apps, and tap Settings .

2. Or you can also drag down the status bar and tap Settings

For more information, see Basic settings.

Portrait and landscape screen orientation

The default orientation for your phone‟s screen is portrait (vertical), but many apps will change

to landscape orientation (widescreen) when you rotate the phone sideways.

Note: Not all screens will adjust for landscape orientation.

Turn screen rotation on or off

1. Drag down the status bar. Tap Auto-rotation to turn the option on or off.

2. You can also set the rotation option from the Settings menu.

From home, swipe up to access Apps, tap Settings > Display > Advanced > Auto-

rotate screen, and slide the switch to the On or Off position to activate or

deactivate it.

Capture screenshots

Press and hold the Power key and Volume down key at the same time to capture a

screenshot of the current screen.

The screenshots you‟ve taken will be stored in the Screenshots album in the phone‟s Photos

app. From home, swipe up to access Apps, and tap Photos .

Applications

The following topics describe how to access the applications (apps) list and launch apps on

your phone.

Launch applications

All installed apps can be accessed and launched from the apps list.

1. From home, swipe up to access Apps.

2. Tap an app icon to launch the corresponding application.

Working with apps

Group apps into a folder

1. Touch and hold an app, and drag it over to another app to create a folder automatically.

2. To add more apps to the folder, drag each app over to the folder.

3. To name or rename the folder, open the folder, tap the title bar, and then enter a folder

name.

Remove apps from a folder

1. Tap the folder to open it.

2. Touch and hold an app in the folder, and drag it out to the Apps screen or Home screen.

App shortcuts

Touch and hold an app icon on the Home screen or the Apps screen to display a menu that lets

you quickly access common app functions.

Note: Not all apps support the app shortcuts feature.

Switch between recently opened apps

You can easily switch between the apps you've recently opened.

Tap Recent Apps button to see your recently-opened apps.

1. To locate an app, swipe up or down through the cards to find the app and tap it.

2. To remove an app, slide it left or right.

3. To remove all of the apps, tap CLEAR ALL.

You can tap Recent Apps button twice to quickly switch between two most recently used

apps.

Control app permissions

The first time you open an app, you‟ll be asked to grant permission to access certain data or

features. This makes sure that you have full control of which apps have authorized access.

If you don‟t want to grant access for one app, you can choose Deny. If you choose Deny in a trusted app, you may not be able to use the app or access all the functions. To modify

permission settings, you can follow the below steps:

1. From home, swipe up to access Apps, and tap Settings > Apps & notifications.

2. Tap App permissions, tap the app you want to modify permissions, and slide the switch to

On position.

3. You can also access permission settings by touching and hold the app, tap , and tap

Permissions.

Set default apps

You can choose default apps for web browsing, text messaging, and more.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Apps & notifications > Advanced > Default apps.

3. Choose your default web browser, phone, messages, and more.

App

Function/Service

Assistant

A virtual assistant that can help you with your calendar, commute,

and more.

Calculator

Perform basic and advanced mathematical calculations.

Calendar

Create and manage events, meetings, and appointments, organize

your time and reminds you of important events.

Camera

Take and share pictures and videos.

Chrome

A browser you can use to surf on the Internet.

Set up app links

When you tap a link, there may be more than one app that can open it, and you‟ll need to choose the app you want to use on the prompted screen. You can also tap Always on the

prompt screen to set that app as the default to use. You can also set different apps as default one to open the link by Settings menu.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Apps & notifications > Advanced > Default apps > Opening links.

3. Tap the app you want to set, and tap Open supported links.

4. Choose Open in this app to set this app as default one to open when you tap a link. You

can also choose Ask every time or Don’t open in this app according to your preference.

Disable an app

You can disable some default apps which can‟t be uninstalled to avoid them running in the

background and downloading data.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Apps & notifications.

3. Tap the app you want to disable to access App info screen.

4. Tap Disable.

Tip: You can also touch and hold an app, tap to access App info screen, and tap Disable.

Apps list

The apps list expands to include any apps you download and install on your phone. The

following table outlines the primary apps that have been preinstalled on your phone.

App

Function/Service

Clock

Set alarms, view time in time zones around the world, use a

stopwatch, set a timer, and use your phone as a desk clock.

Contacts

Manage your contacts from a variety of sources.

Files

Check the category of documents, pictures, videos.

FM Radio

Insert an earphone to listen to Radio channels.

Gmail

Send, receive, and manage your Gmail messages.

Google

Search information saved on the phone and in phone applications as

well as on the Internet.

Maps Go

Determine your location, find directions, browse local businesses and

attractions, rate and review places, and more.

Messages

Send and receive instant text messages.

Phone

Place and receive calls, use voicemail, set up and manage contacts,

and more.

Photos

Manages your photos including backing up and searching.

Play Movie

Buy or rent movies and TV shows, and watch them on your TV,

smartphone, tablet, etc.

Play Music

Let you browse, shop, and play back songs purchased from Google

Play.

Play Store

Provide new Android apps, books, movies, and music for your phone.

Settings

Provide an overview of items you can change through Settings.

SIM Toolkit

Manage your SIM card.

Sound Recorder

Record sounds.

YouTube

Video-sharing website allows you to watch videos, upload videos, etc.

Phone number

Follow the instructions below to display your phone‟s wireless phone number.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Systems > About phone > Status > SIM status.

3. You will see the phone number listed under My phone number.

Airplane mode

Airplane mode turns off all functions that emit or receive signals, while leaving your phone on

so you can use apps that don‟t require a signal or data.

To turn on airplane mode

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Network & Internet > Airplane mode.

3. Slide the switch to the On position to activate the airplane mode.

You will see the airplane mode icon on the status bar.

To turn off airplane mode

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Network & Internet > Airplane mode.

3. Slide the switch to the Off position to deactivate the airplane mode. Your phone‟s wireless connection features are now restored.

Tip: You can also access airplane mode through the status bar menu. Drag the status bar down

to access Quick Settings Panel, and tap Airplane mode to have it enabled or disabled.

Note: Airplane mode may not be displayed on the first screen of the Quick Settings Panel, you

need to slide to the right to the next screen to locate it.

Enter text

You can type on your phone using one of the available touchscreen keyboards or Google voice

typing.

Touchscreen keyboards

Your phone offers you a choice of Google touchscreen keyboards for entering text. The keyboard appear automatically onscreen when you tap a text entry field, and they can be used

in either portrait or landscape mode. You can also use the Google Voice typing option to enter

text using your voice (see Google voice typing for details).

Note: Keyboard layouts and options may change depending on where you‟re using them. For example, if you‟re entering text to do a Web search, a search icon may be available instead of

an enter key.

Google keyboard

The Google keyboard offers a traditional QWERTY keyboard setup for entering text by tapping keys (like on a computer), along with enhancements and options that allow you to enter text faster and more accurately, such as continuous key input, personalized usage dictionaries, and

more.

Use Google keyboard

1. From home, swipe up to access Apps, and tap Settings .

2. Tap System > Language & input > Virtual keyboard > Gboard.

Google voice typing

Google voice typing uses Google voice recognition to convert speech to text.

Tips for editing text

Your phone gives you many options to make entering text easier, including copying, cutting,

and pasting text, using voice-to-text input, customizing the user dictionary, using predictive text, and more.

To edit text you have entered:

1. Touch and hold or double-tap within the text you would like to edit.

2. Drag the tabs to change the highlighted selection.

3. The following options will appear: SELECT ALL, CUT, COPY, SHARE and PASTE (only

after the COPY action).

To insert new text:

1. Touch where you want to type, or touch and hold a blank space, the cursor will blink and the

tabs will show. Drag the tab to move the cursor.

2. If you have selected any text, tap the tab to show PASTE which allows you to paste any text

you have previously copied.

Google Account

You will need a Google Account to access several phone features such as Gmail, Google Maps, Hangouts, and the Google Play applications. Before you are able to access Google applications, you must enter your account information. These applications sync between your

phone and your online Google Account.

Google Account cautions

Be sure not to forget your Google Account ID or password.

Create a Google Account

If you do not already have a Google Account, you can create one online or using your phone.

Note: You can also create and sign into your Google/Gmail account through your phone‟s

Settings application.

Create a Google Account Online

1. From a computer, launch a Web browser and navigate to google.com.

2. On the main page, click Sign-in > Create an account.

3. Follow the onscreen prompts to create your free account.

4. Look for an email from Google in the email box you provided, and respond to the email to

confirm and activate your new account.

Create a Google Account Using Your Phone

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Users & accounts > Add account.

3. Tap Google and then tap Or create a new account.

4. Follow the prompts to set up your account. Tap Next to proceed between steps, which may

include:

• Enter your First name and Last name.

• Enter a desired Username.

• Enter and reenter a password.

• Create a security question and answer, enter a secondary email address to help you recover your password if you ever lose it.

• On the Finish account screen, select your Web history and additional Google Play options.

• Enter the letters from the Authenticating screen.

• After your phone connects with the Google servers, select the items you would like to sync with your phone and then tap Sync now.

2. Tap Finish setup.

Note: When setting up a new Google Account, either on your phone or online, you will be

prompted to add a secondary email address. Enter a second Gmail address or any other email address from which you currently send and receive email. This address is used to authenticate your account should you ever encounter problems or forget your password. It is strongly encouraged for Android users so you can regain access to Google services and purchases on

your phone.

If you have a Google Account but have not yet signed in with your phone, follow these

instructions to sign in to your Google Account.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Users & accounts > Add account.

3. Tap Google, and then tap Enter your email.

4. Enter your Gmail address and password, and then tap Next.

5. After your phone connects with the Google servers, select the items you would like to sync

with your phone and then tap Sync now.

3. Tap Finish setup.

Google Play Store

Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone. Choose from a wide variety of free and paid content ranging from productivity apps and games to bestselling books and blockbuster movies and music. When you find what you want,

you can easily download and install it on your phone.

To access the Google Play store app, you must first connect to the Internet using your phone‟s WiFi or mobile data connection and sign in to your Google Account. See Sign in to your Google

account for details.

Installing applications

Many different kinds of applications can be installed on your phone from Google Play

(provided by Google Inc.). Assurance Wireless is not responsible in any way for user-

installed applications (quality, reliability, legality, fitness for a purpose, credibility, accuracy,

etc.) or resulting malfunctions (viruses, etc.).

Important: Our policies often do not apply to third-party applications. Third-party applications

may access your personal information or require us to disclose your customer information to

the third party application provider. To find out how a third-party application will collect, access,

use, or disclose your personal information, check the application provider‟s policies, which can

usually be found on their website. If you aren‟t comfortable with the third-party application‟s policies, don‟t use the application.

Find and install an app

When you install apps from Google Play app and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access

to certain functions or settings of your phone. Download and install only apps that you trust.

1. From home, swipe up to access Apps, and tap Play Store .

2. When you open the Google Play store app for the first time, the Terms of Service window will appear. Tap Accept to continue.

3. Browse through the categories (Apps, Games, Movies & TV, Music, Books, or Newsstand), find an item you're interested in, and tap the name.

• Browse through featured apps. Scroll through the list of featured apps when you open Google Play.

• Search for an app. Tap in the search bar at the top of the Google Play home screen, enter the name or type of app you‟re looking for, and then tap on the keyboard.

4. Tap an app to read a description about the app and user reviews.

5. Tap Install (for free applications) or the price (for paid applications).

Note: If you have not already done so, you will need to set up a payment method to purchase

paid apps from Google Play.

6. The subsequent screen notifies you whether the app will require access to your personal

information or access to certain functions or settings of your phone. If you agree to the conditions, tap ACCEPT (for free apps) or ACCEPT and then BUY (for paid apps) to begin

downloading and installing the app.

• If you have not already set up a payment method, tap CONTINUE and then follow the prompts to arrange payment and complete the purchase.

The selected app is downloaded and installed on your phone.

Warning: Read the notification carefully! Be especially cautious with applications that have access to many functions or a significant amount of your data. Once you tap OK on this screen,

you are responsible for the results of using this item on your phone.

Purchasing applications

Purchase apps at your own risk. Assurance Wireless is not responsible for any harm to you

or third parties resulting from the use of purchased applications.

Request a refund for a paid app

If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase.

Your credit card is not charged and the app is uninstalled from your phone.

If you change your mind, you can install the app again, but you can‟t request a refund a second

time.

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Menu > My apps & games.

3. Tap the app to uninstall for a refund. The details screen for the app opens.

4. Tap Refund, and then tap Yes to confirm. Your app is uninstalled and the charge is canceled.

Update an app

Depending on your settings, many apps will update automatically, or you can update apps

directly from the Play Store app.

Update an App Directly

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Menu > My apps & games.

3. Tap the app you want to update, and then tap Update > Accept. The app update is downloaded and installed.

Set Automatic App Updates

1. From home, swipe up to access Apps, and Play Store .

2. Tap Menu > Settings.

3. Tap the app you want to set for auto-update, and then tap Auto-update.

The app is set to update automatically whenever an update becomes available.

Note: Automatic updates are unavailable for some apps.

Uninstall an app

You can uninstall any app that you have downloaded and installed from Google Play.

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Menu > My apps & games.

3. On the Installed screen, tap the app you want to uninstall, and then tap UNINSTALL > OK. The app is uninstalled and removed from your phone.

Get help with Google Play

The Google Play store app offers an online help option if you have questions or wants to know

more about the app.

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Menu > Help & Feedback.

The Web browser will take you to the Google Play Help Web page, where you will find

comprehensive, categorized information about Google Play.

Lock and unlock your screen

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and

unlock it when you need it.

Turn the screen off when not in use

To quickly turn the screen off, press the Power key. Pressing the Power key again or receiving

an incoming call will turn on your phone screen and show the lock screen.

To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the

phone‟s screen is off.

Note: For information on how to adjust the time before the screen turns off, see Display settings.

Turn the screen on and unlock it

1. To turn the screen on, press the Power key.

2. Swipe your finger across the screen from bottom to top to unlock it.

If you have set up a screen lock, you will be prompted to draw the pattern or enter the

password or PIN. See Screen lock for details.

Update your phone

From time to time, updates may become available for your phone. You can download and apply

updates through the Settings > System > System updates menu.

Software update cautions

During update: The phone cannot be used until the software update is complete. It may

take time to update your phone‟s software.

Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the

update to fail. An update failure may disable the phone.

Other functions during update: Other phone functions cannot be used during a software

update.

Update your phone software

You can update your phone's software using the System update option.

Before updating your phone

Updating your phone may result in a loss of saved data depending on the condition of your phone (malfunctioning, damaged, water seepage, etc.). You must back up all critical information

before updating your phone firmware.

Back up all data prior to update

To back up your Gmail information:

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Users & accounts > Google.

3. Tap Account sync.

• If the Account sync option is already on, the switch will be to the right in the on position.

• If the Account sync option is off, slide the switch to the right so it is in the on position.

To back up your Exchange Mail information:

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Users & accounts > Exchange > Sync now.

3. Tap the sync icon within the corporate account field to reveal the account‟s synchronization

settings screen.

4. Toggle the onscreen checkmark to manually synchronize the desired parameters (Contacts

or Calendar).

To back up stored text messages:

1. From home, swipe up to access Apps, and tap Messages .

2. Select the text message from the list to view the message thread.

3. Touch and hold on a portion of the text message from the string. The Message options

context menu appears.

Note: You can back up stored text messages by forwarding them to your own phone number.

Open the messages after you have updated your firmware.

4. Tap Forward.

5. Enter your phone number and tap Send.

To restore your Google apps following the update:

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Menu > My apps & games > Library tab.

3. Scroll through the list of previously downloaded Google apps and choose those you wish to

reinstall.

4. Follow the onscreen instructions.

Note: Your Google app purchases are reloaded remotely and can be re-installed after the update is applied.

As an added precaution, to preserve any data on your microSD card, please unmount it from your phone prior to starting the update process. From home, swipe up to access Apps, and

tap Settings > Storage > Unmount SD card.

Update your phone’s software

Once you have backed up all your data, use the Update now option to update your phone‟s

software.

1. From home, swipe up to access Apps, and tap Settings > System.

2. Tap System updates > System update > Check for update.

3. Tap .

Your phone automatically downloads and installs any available updates. You may be required

to power your phone off and back on to complete the software upgrade.

Alternatively, you can access system updates through the notification panel.

1. Drag down the status bar.

2. Locate the System update available icon ( ) in notifications.

3. Tap to open the System updates screen.

4. Tap Download and follow the onscreen instructions.

The downloading icon ( ) appears within the status bar to indicate the phone is downloading

the necessary files.

5. Tap Restart and install to complete the process.

Confirm your current phone software

1. From home, swipe up to access Apps, and tap Settings .

2. Tap System > About phone.

3. Locate the Software version on the screen displayed.

Update your profile

This option allows you to automatically update your online user profile information. If you choose to change your user name and select a new one online, you must then update the user

name on your phone.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap System > System updates > Update Profile.

3. Follow the onscreen instructions.

The phone will download and install the profile update and you will see a confirmation when

complete.

Note: If your data services or account syncing ever seems to go out unexpectedly, use this

feature to reconnect with the network.

Update your PRL

This option allows you to download and update the PRL (preferred roaming list) automatically.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap System > System updates > Update PRL.

3. Follow the onscreen instructions.

The phone will download and install the PRL update and you will see a confirmation when

complete.

Status bar

Status area

Notification area

Widgets

Application icons/

Primary shortcuts

Home button

Back button

Recent apps button

Your phone’s home screen

The following topics describe how to use and customize your phone‟s home screen,

understand the status bar, and use the notification panel.

Home screen basics

The home screen is the starting point for your phone‟s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and

more.

Home screen layout

Your home screen extends beyond the initial screen. Slide the screen left or right to display

additional screens.

Item

Description

Status bar

Displays icons to notify you of your phone‟s status (on the right

side) and notifications (on the left side).

Notification area

Displays notifications for incoming messages, missed calls, application updates, and more. Drag down the status bar to display

the notification panel.

Status area

Displays phone and service status information such as signal

strength, battery status, Wi-Fi and data connectivity, ringer status, and time.

Widget

Widgets are self-contained onscreen apps that reside on your phone‟s home screen.

Application icons

Application icons are shortcuts to favorite applications. You can add

and remove these shortcuts as you wish.

Primary shortcuts

Primary shortcuts are application shortcuts that appear in the same location on all of your phone‟s home screens. These are customizable except for the Applications (Apps) shortcut, which

remains static.

Recent Apps button

Tap to display a list of recently used applications.

Home button

Tap to display the main home screen.

Back button

Tap to return to the previous screen.

Note: Your phone‟s home screens cycle through so that you can keep swiping in one direction and make it back to the main home screen. The small circles above the primary shortcuts let

you know your current screen position. Tip: Press Home button to return to the main home screen from any other screen.

Extended home screens

In addition to the main home screen, your phone features extended home screen to provide

more space for adding icons, widgets, and more. Press Home button to display the main home screen and then slide the screen right to move from the main screen to an extended

screen.

To add a new home screen, drag an app or a widget icon to the right edge of the main screen,

release the icon till a new home screen displays.

• While on an extended screen, press Home button to return to the main home screen.

To go directly to a particular screen:

1. From any screen, touch and hold the screen to display thumbnail images of all screens.

2. Tap the screen you want to open.

Status bar and notification panel

Your phone‟s status and notifications are available at a glance at the top of the screen.

Status bar

The status bar at the top of the home screen provides phone and service status information on the right side and notification alerts on the left. To view the notification panel or access the quick

settings menu, drag down the status bar from the top of the screen.

Icon

Status

Bluetooth

active

GPS active

Wi-Fi® active

Downloading

Vibrate

Speakerphone active

Network (full signal)

Network (roaming)

4G LTE data service

3G data service

Airplane mode

Sync active

Alarm set

Battery (charging)

Battery (full charge)

Icon

Notification

Missed call

New voicemail

New Gmail

New text or MMS message

Main status icons

Main notification icons

Icon

Notification

Event

USB connection

Alarm

Warning

Update available

Update downloading

Update successful

Keyboard active

Note: Additional notification icons may appear. All notifications may be accessed through the

notification panel.

Notification panel

Your phone‟s notifications appear at the left side of the status bar, and you can access the full notification panel by dragging down the status bar. From there, you can check notifications,

download updates, open messaging apps, use the quick settings menu, and more.

Open the notification panel

• Drag down the status bar.

The notification panel opens. To check notifications, tap an item in the list.

Close the notification panel

• Swipe up the notification panel to close the notification panel.

• Or you can also tap Back button to close it.

Notification panel layout

The notification panel gives you access to both notifications and the Quick Settings menu. To access Quick Settings menu:

1. Drag down Status bar to display Notification Panel.

2. Tap to access full Quick Settings menu.

Customize the home screen

Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from

the home screen.

Operations for rearranging the home screen

• Moving widgets and icons:

From home, touch and hold an item and then drag it to the desired location.

• Deleting widgets and icons:

From home, touch and hold an item and then drag it up to Remove .

• Displaying the home screen menu:

From home, touch and hold an empty space to display the home screen menu. It includes

Wallpapers, Widgets, and Home settings

Change the wallpaper

Select and assign your phone‟s background wallpaper.

1. From home, touch and hold an empty space, and tap WALLPAPERS.

• You can also access the wallpaper menu through settings. From home, swipe up to access

Apps, and tap Settings > Display > Wallpaper.

2. Tap a location to select the wallpaper from.

3. Select a picture and tap Set wallpaper.

Add shortcuts to the home screen

You can add shortcuts for quick access to favorite apps from the home screen.

1. From home, swipe up to access Apps.

2. Touch and hold an app icon, and drag it to move. The icon will disengage and you will see

thumbnails of your home screens.

3. Drag the icon to an empty location on one of the home screens. The shortcut is added to

the home screen.

Add widgets to the home screen

You can add widgets to your phone‟s home screen. Widgets are self-contained apps that

display on a home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of widgets, including links to a specific contact, Internet bookmarks,

Calendar, Gmail and email accounts, and many others.

1. From home, touch and hold an empty space, and then tap WIDGETS.

2. Touch and hold a widget icon. The icon will disengage and you will see thumbnails of your

home screens.

3. Drag the icon to an empty location on one of the home screens. The widget is added to the

home screen.

Add folders to the home screen

You can group home screen shortcuts into folders for convenient access.

1. Drag a shortcut and release it over another shortcut on the Home screen to create a folder.

2. Type a name for the folder, and then tap .

3. To add more app shortcuts to the folder, touch and hold a shortcut and drag it on top of the

new folder.

Change folder names

Once you have added folders, you can change the name easily from the folder display.

1. From home, tap the folder to open it, and then tap the folder name.

2. Type a new name and then tap .

Making connections

The topics in this section will cover your phone‟s ability to help you make connections, from phone calls and maintaining contacts, to text messages, email, Internet, and international

services.

Phone calls and voicemail

The following topics outline the use of your device‟s phone app to place and receive calls, use

voicemail, and more.

Place and answer calls

The following topics describe how to directly dial calls, how to answer incoming calls, and how

to use the in-call screen options.

Adjust In-Call volume

Press the Volume key up or down during the call.

Emergency call cautions

Emergency calls are restricted in Airplane mode.

Call using the phone dialer

The most “traditional” way to place a call is by using the phone‟s dialer screen.

1. From home, tap Phone .

2. To dial a new number, tap Keypad to display the dialer screen.

3. Enter the numbers on the keypad.

As you enter digits, Smart Dial searches for contacts that match. If you see the number

you want to dial, tap it to place the call immediately without entering the rest of the

number.

4. Tap to call the number. The call begins when the other party answers.

5. To end the call, tap .

Call emergency numbers

You can place calls to 9-1-1 even if the phone‟s screen is locked or your account is restricted. To call the 9-1-1 emergency number when the phone‟s screen is locked with a screen lock:

1. From the lock screen, tap Emergency call.

2. Tap .

As long as you are in an area covered by wireless service, the emergency call is placed.

To call the 9-1-1 emergency number normally or when your account is restricted:

1. Unlock the screen. For more information, see Lock and unlock your screen.

2. From home, tap Phone > Keypad .

3. Tap . As long as you are in an area covered by wireless service, the emergency call is placed.

Enhanced 9-1-1 (E 9-1-1) information

This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing

E 9-1-1 emergency location services where available.

When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to

calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your

approximate location.

Important: Always report your location to the 9-1-1 operator when placing an emergency call.

Some designated emergency call takers, known as Public Safety Answering Points (PSAPs),

may not be equipped to receive GPS location information from your phone.

Answer phone calls

The following information lets you know how to answer incoming calls, mute the ringer on

incoming calls, reject incoming calls, and more.

When you receive a phone call from a contact, the Incoming call screen appears and displays the caller ID icon, name, and phone number of the calling party. When you receive a phone call from someone who is not stored in People, only the default caller ID icon and phone number

appear on the Incoming call screen.

Note: If your phone is turned off, all calls automatically go to voicemail.

Answer an incoming call

1. When a call arrives, swipe the up to answer it.

2. To end the call, tap .

Mute the ringing sound

To mute the ringer without rejecting the call, you can do either of the following:

1. Press the Volume down key.

2. Place the phone face down on a level surface.

Reject an incoming call

1. When a call arrives, swipe the down to reject it.

2. The ringtone or vibration will stop and the call will be sent directly to voicemail.

Reject a call and send a text message

You can reject an incoming call and automatically send a text message to the caller.

1. When a call arrives, tap from the bottom left corner of the screen.

The ringtone or vibration will stop and you will see a list of preset text messages.

2. Tap one of the messages to send it to the caller.

You can edit the reject messages through the call settings menu. From the phone app, tap

Menu > Settings > Quick responses and edit or create the reject messages.

In-call screen layout and operations

While you‟re on a call, you will see a number of onscreen options.

In-call screen layout

Tap options to activate them during a call.

Item

Description

Speaker

Route the phone‟s audio through the speaker (On) or through the earpiece

(Off).

• Activate Speaker to route the phone‟s audio through the speaker. (You can adjust the speaker volume using the Volume key.)

• Deactivate Speaker to use the phone‟s earpiece.

Warning: Because of higher volume levels, do not place the phone near your

ear during speakerphone use.

Mute

Mute the microphone during an active call. Tap again to unmute the

microphone.

Keypad/Hide

Toggle the appearance of the onscreen keypad. Show the keypad to enter

additional numbers, for example, an extension or access code.

On hold

Tap to hold the current call.

Add call

Tap to initiate a conference call (3-way call)

End call

End the current call.

Merge

Join two currently active calls (conference).

Bluetooth

Route the phone‟s audio through a connected Bluetooth headset (On) or

through the speaker (Off).

• When the call is routed to a Bluetooth headset, the current call area shows the Bluetooth call icon ( ).

Note: The Headset button is activated to show the current call is routed to the

connected Bluetooth headset.

• To route the current call back to the phone, tap Headset to temporarily

use the phone. Tap it again to route the call back to the connected

Bluetooth headset.

• When Bluetooth or the Bluetooth headset is turned off, the call is routed through either the earpiece or speaker and shows ( ).

Place a call from Contacts

You can place phone calls directly from entries in your Contacts list.

1. From home, tap Phone

2. Tap Contacts to display the Contacts list.

3. Tap a contact.

4. Tap Call next to the number you want to call. The call begins when the other party answers.

5. To end the call, tap .

Call from call log

The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers.

1. From home, tap Phone .

2. Tap Call log to display the call log list.

3. Tap Call to the right side of the entry you want to call.

You can tap a contact in call history to display more options.

• Send a message: to send a message to the contact/number.

• Block number: to block this contact/number.

• Call details: to view detailed call information. The call begins when the other party answers.

4. To end the call, tap .

Voicemail

The following topics describe how to set up and use your phone's voicemail and visual

voicemail features.

Voicemail setup

Follow the instructions below to set up voicemail on your phone. You should set up your voicemail and personal greeting as soon as your phone is activated. Always use a passcode to protect against unauthorized access. Your phone automatically transfers all unanswered calls to

your voicemail, even if your phone is in use or turned off.

1. From home, tap Phone > Keypad .

2. Touch and hold to dial your voicemail number.

3. Follow the system prompts to:

• Create your passcode.

• Record your name announcement.

• Record your greeting.

Important: Voicemail passcode – It is strongly recommended that you create a passcode when setting up your voicemail to protect against unauthorized access. Without a passcode,

anyone who has access to your phone is able to access your voicemail messages.

Optional calling services

The following topics outline additional voice-related services available with your phone, including call services and more.

Caller ID blocking

Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call. If you do not want your number displayed when you make a call, follow these

steps.

1. From home, tap Phone > .

2. Tap .

3. Enter a phone number.

4. Tap .

Your caller information will not appear on the recipient‟s phone.

To permanently block your number, call Assurance Wireless Customer Service.

Call waiting

When you‟re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your phone‟s screen informs you that another call is coming in and displays the caller‟s phone

number (if it is available). To respond to an incoming call while you‟re on a call:

• Swipe the up. (This puts the first caller on hold and answers the second call.)

To switch back to the first caller:

• Tap On hold.

Note: For those calls that you don‟t want to be interrupted, you can temporarily disable Call waiting by pressing before placing your call. Call waiting is automatically reactivated

once you end the call.

Conference calling

With conference calling, also known as 3-way calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls.

1. On the Phone screen, enter a number and tap (or place a call from Log or Contacts).

2. Once you have established the connection, tap , and dial the second number (or place

the call from Log or Contacts).

This puts the first caller on hold and dials the second number.

3. When you‟re connected to the second party, tap . Your conference call is now in session.

4. To end the three-way call, tap .

Note: If one of the people you called hangs up during your call, you and the remaining caller

stay connected. If you initiated the call and are the first to hang up, all callers are disconnected.

Call forwarding

Call Forwarding lets you forward all your incoming calls to another phone number – even when your phone is turned off. You can continue to make calls from your phone when you have

activated Call Forwarding.

Note: You are charged a higher rate for calls you have forwarded.

To activate Call Forwarding:

1. From home, tap Phone > .

2. Tap .

3. Enter the area code and phone number to which you want your calls forwarded.

4. Tap .

You will hear a tone to confirm the activation of Call Forwarding. All calls to your wireless

number will be forwarded to the designated phone number.

To deactivate Call Forwarding:

1. From home, tap Phone > .

2. Tap .

3. Tap .

You will hear a tone to confirm the deactivation.

Call settings

Your phone‟s settings menu lets you configure your voicemail options and a number of other

settings for the phone application.

Call settings options

1. From home, swipe up to access Apps, and tap Phone .

2. Tap Menu > Settings.

3. Configure your options.

• Tap a menu item to display its options.

• Select your options and follow the prompts to set them.

Use the Settings menu to adjust the following settings:

Setting

Description

Display options

Tap to set all display name and order.

Sounds and vibration

Tap to set all ringtone, enable or disable vibration and keypad

tones.

Quick response

Tap to view messages for quick response.

Calls

Tap to set call forwarding and call waiting, enable or disable

enhanced privacy mode.

Call blocking

Tap to add blocking numbers.

Voicemail

Tap to set up voicemail.

Accessibility

Tap to set TTY mode, enable or disable Hearing aids and Noise

reduction mode.

About

Tap to know more about the build version, licenses, privacy policy,

and terms of service.

TTY mode

A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities,

to communicate by telephone.

Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY device to ensure that it supports digital wireless transmission. Your phone and TTY device will connect using a special cable that plugs into your phone‟s headset jack. If this cable was not provided with your TTY device, contact your TTY device manufacturer to purchase the

connector cable. To turn TTY Mode on or off:

1. From home, tap Phone > Menu > Settings > Accessibility > TTY mode.

2. Tap TTY Full, TTY HCO, or TTY VCO to turn TTY mode on.

Tap TTY Off to turn TTY mode off.

Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the headset jack.

Warning: 9-1-1 emergency calling

It is recommended that TTY users make emergency calls by other means, including

Telecommunications Relay Services (TRS), analog cellular, and landline communications.

Wireless TTY calls to 9-1-1 may be corrupted when received by public safety answering points

(PSAPs), rendering some communications unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs. This matter has been brought to the attention of the FCC, and the wireless industry and the PSAP community are currently working

to resolve this.

Contacts

The Contacts application lets you store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google Account, your PC, compatible email programs (including Exchange Server),

and your Facebook friends.

Contacts cautions

Information saved in Contacts may be lost or changed if the battery is removed for a long period or left uncharged. Accident or malfunction may also cause loss or change to information. It is recommended that you keep a separate copy of contacts and other important information. Assurance Wireless is not responsible for any damages from lost or

changed contacts.

Add a contact

You can add contacts from your phone‟s Phone application. Enter details such as name, phone

numbers, email addresses, mailing addresses, and more.

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap to add a contact.

3. If you have multiple account types associated with your phone, select a contact type.

• Select Google if you want to save contacts to your Google Account; these will be synced automatically with your Google Account online.

• Select Phone as the sync account if you want your contacts on your phone only; they will not be synced with your Google Account.

4. Use the keyboard to enter as much information as you want.

• Photo: Tap the photo icon to assign a picture to the contact.

• Name

• Phone

• Email

• Add another field: Tap More fields to include additional information such as Address, IM, Notes, Nickname, Website, etc.

Note: To select a type (label) for a phone number, email address or postal address (such as

Mobile, Home, Work, etc.), tap the type to the left of the field and select the appropriate type.

5. When you have finished adding information, tap SAVE.

Save a phone number

You can save a phone number to Contacts directly from the phone keypad.

1. From home, tap Phone > Keypad .

2. Enter a phone number and tap Create new contact to add a new contact, or tap Add to a

contact to add the number to an existing contact.

3. To add the number to an existing contact, tap the target contact you want to update, and

select a number type for the new number. To add a new contact, enter the name and any

additional information.

4. Tap SAVE.

View contacts

View a contact‟s details by displaying a contact entry.

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap a contact to view its details.

Item

Description

Favorites

Show favorite contacts.

Contact

Tap to show contact‟s details.

Contact image

Tap to show thumbnail of contact entry. Tap an icon to place a call, send

a message, etc.

Search contacts.

Index

Browse contacts by letter.

Add new

Add a new contact.

Favorites

Index

Contact image

Contact name

Add new

Contacts screen layout

The following illustration show‟s your Contacts app layout and describes the various features.

Edit a contact

Once you‟ve added a contact, you can add or edit any of the information in the entry, assign a

caller ID picture, customize with a unique ringtone, and more.

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap a contact to view its details

3. Tap Edit .

4. Tap any field you want to change or add.

5. Add or edit the information, and then tap SAVE.

Note: To select a type (label) for a phone number, email address, or postal address (such as

Mobile, Home, Work, etc.), tap the type to the left of the field.

Delete a contact

You can delete a contact from the contacts details page.

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap a contact to view its details.

3. Tap Menu > Delete.

4. Tap DELETE.

Share a contact

You can quickly share contacts using Bluetooth, Gmail, or text messaging.

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap a contact, and tap Menu > Share.

3. Select a method to share.

• Messages to send the information via messages. You can select an existing message

conversation or create a new message to send it. For more information about sending

messages, see Send a multimedia message (MMS).

• Bluetooth to send the information via Bluetooth. See Bluetooth for information on paring and sending via Bluetooth.

• Send to nearby friends

• Gmail to send the information as a Gmail attachment. Address the message, add a

subject and a message, and then tap Send. See Create and send a Gmail message for

details.

4. Complete the required steps as prompted for the selected method.

Import contacts

Your phone offers a couple of options for importing contacts from installed SD cards or external

devices via USB.

Before importing contacts from an SD card

You will need to have installed an SD card with previously backed up contacts information into

your phone before you can import contacts. See SD card for SD card information.

Import contacts from an SD card or USB storage

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap Menu > Settings > Import.

3. Tap import contacts from .vcf file or SIM card.

4. Select a destination for the imported contacts.

5. Follow the onscreen instructions to complete the import.

Back up contacts

If you are saving contacts to an account that does not automatically back them up via the

Cloud, you can manually back them up to an optional installed SD card for re-import if needed.

Before backing up contacts to an SD card

You will need to have installed an SD card with previously backed up contacts information into

your phone before you can back up your contacts.

Back up contacts to your SD card

1. From home, swipe up to access Apps, and tap Contacts .

2. Tap Menu > Settings > Export.

3. Tap Export to .vcf file, all contacts will be saved in format of .vcf at Files Go > Downloads.

4. Tap Share all contacts to share contacts via Messages, Bluetooth, Gmail, etc.

Messages

With wireless service and your phone‟s messaging capabilities, you have the opportunity to share information through many different channels and accounts, including Gmail (Google),

personal and corporate email, and text and multimedia messaging.

Text and multimedia messages

With text messaging (SMS), you can send and receive instant text messages between your

wireless phone and another messaging-ready phone.

Multimedia messages, or MMS, can contain text and pictures, recorded voice, audio or video

files, picture slideshows, contact cards (vCard). See your service plan for applicable charges for messaging.

Send a text message

Quickly compose and send text messages on your phone.

1. From home, swipe up to access Apps, and tap Messages .

2. Tap Compose .

3. Enter a contact name or mobile number in the To field.

• Enter phone numbers directly in the Enter recipient field. If you‟re sending the message

to several phone numbers, separate the phone numbers with a comma. As you enter information, any matching phone numbers from your contacts list are displayed. Tap a

match to enter that number or address directly.

• Tap the icon, and then select the contacts to whom you want to send the message.

You can also select contact groups as recipients. When you have selected all the

message recipients, tap on the top right corner.

4. Tap the “Text message” box and then start composing your message.

Note: A counter appears above the Send to tell you how many characters you have entered and how many characters are left. If you exceed the limit, your text message will be delivered

as one but will be charged as more than one message.

5. When done, tap Send to send the text message.

Note: Your text message automatically becomes a multimedia message if you enter an email

address as the recipient, attach an item, or compose a very long message.

Send a multimedia message (MMS)

When you need to add a little more to a text message, you can send a multimedia message

(MMS) with pictures, voice recordings, audio or video files, contact cards (vCard).

1. From home, swipe up to access Apps, and tap Messages .

2. Tap Compose . The Compose screen opens.

3. Fill in one or more recipients. You can:

• Enter phone numbers directly in the To field. If you‟re sending the message to several

phone numbers, separate the phone numbers with a comma. As you enter information, any matching phone numbers from your contacts list are displayed. Tap a match to enter

that number or address directly.

• Tap the icon, and then select the contacts to whom you want to send the message.

You can also select contact groups as recipients. When you have selected all the

message recipients, tap Done.

• Enter an email address.

4. Tap the “Text message” box, and then start composing your message.

5. Tap Add to the left side of the enter text bar.

6. Select one item to add.

• Emoji : Insert an emoji to the text message.

• Sticker : Choose an animated sticker to the multimedia message.

• Picture : Select Camera to take a picture to attach, or select a stored picture to attach.

• Location : Share your location to the contact.

• Audio : Select Record audio to make a voice recording and attach it, or select a stored audio to attach.

Depending on different conditions, there may be more options to select from.

7. After adding an attachment, tap it to view, and tap to delete the attachment.

8. Tap Send to send the MMS message.

Save and resume a draft message

While composing a text or multimedia message, tap Back button to automatically save your

message as a draft. To resume composing the message:

1. From home, swipe up to access Apps, and tap Messages .

2. Tap the message to resume editing it.

3. When you finish editing the message, tap Send .

New messages notification

Depending on your notification settings, the phone will play a ringtone, vibrate, or display the message briefly in the status bar when you receive a new text or multimedia message. To

change the notification for new text and multimedia messages, see Text and MMS Options for

details.

A new message icon ( ) also appears in the notifications area of the status bar to notify you of a new text or multimedia message. The Messages application icon (if shown on the home

screen) also displays the number of new messages .

To open the message, drag down the status bar to open the notification panel. Tap the new

message to open and read it. For information on reading and replying to messages, see

Manage message conversations.

Manage message conversations

Text and multimedia messages that are sent to and received from a contact (or a number) are grouped into conversations or message threads in the Messaging screen. Text or MMS conversations let you see exchanged messages (similar to a chat program) with a contact on

the screen.

Read a text message

• On the Messaging screen, tap the text message or conversation to open and read it.

• If you have a new message notification, drag down the status bar to open the notification panel. Tap the new message to open and read it.

To return to the Messaging screen from a conversation, tap Back button .

View a multimedia message (MMS)

1. From home, swipe up to access Apps, and tap Messages .

2. Tap a multimedia message or conversation to open.

3. Tap the attachment to open it.

• If the attachment is a vCard contact, it is imported to your phone‟s contacts list. For more information, see Contacts.

• If the attachment is a vCalendar file, you can choose the calendar where you want to save the event. For more information on using Calendar, see Calendar.

4. To save the attachment to device memory or an SD card, touch and hold the sender‟s name or number, and then tap SAVE on the options menu.

Note: When Auto-retrieve in MMS settings is disabled, only the message header is

downloaded. To download the entire message, tap the Download button at the right side of the

message. For more details, see Text and MMS options.

If you are concerned about the size of your data downloads, check the multimedia message

size before you download it.

Reply to a message

1. From home, swipe up to access Apps, and tap Messages .

2. Tap a conversation to open it.

3. Tap the text box at the bottom of the screen, enter your reply message, and then tap Send

Note: To reply to a text message with a multimedia message, open the text message, tap Add

to add a picture, location, audio, etc. The text message is automatically converted into a

multimedia message.

Archive a message

1. From home, swipe up to access Apps, and tap Messages .

2. Tap a conversation.

3. Touch and hold the message that you want to archive.

4. Tap Archive .

Delete conversations

1. From home, swipe up to access Apps, and tap Messages .

2. Select the conversations you want to delete, touch and hold the message.

3. Tap .

4. Tap DELETE to confirm. Any locked messages will not be deleted unless you select the

Delete locked messages check box.

Tip: You can also delete a conversation while you're viewing it. While viewing a conversation,

tap Menu > , and then tap DELETE to confirm. Any locked messages in the conversation

will not be deleted unless you select the Delete locked messages check box.

Delete a single message

1. While viewing a conversation, touch and hold the message that you want to delete.

If the message is locked, tap > Unlock on the options menu and hold the message to

display the options menu again.

2. Tap on the options menu.

3. Tap DELETE to confirm.

View contact information from a message

When you have received a message from someone in your stored contacts, you can tap the contact‟s picture or icon in the conversation to open a menu of options. Depending on the stored contact information, you can view the contact details, place a phone call or send an

email message to the contact, and more.

Text and MMS options

The messages settings menu lets you control options for your text and MMS messages

including message limits, size settings, and notifications.

1. From home, swipe up to access Apps, and tap Messages .

2. Tap Menu > Settings. You can set the following:

• Default SMS app: Tap to set the default SMS app.

• Notifications: Tap to enable or disable notification, set importance, and enable or

disable the display of notification dot on messages app icon when new messages

received.

• Hear outgoing message sounds: Slide the switch to the On position to activate.

• Your current country: Tap to set your current country.

• Advanced:

Group messaging: Tap to send an SMS reply to all recipients and get individual replies

(mass text), or send an MMS reply to all recipients (group MMS). Auto-download MMS: Slide the switch to the On or Off position to enable or

disable MMS downloading automatically. When enabled, the multimedia message header plus the message body and attachments will automatically download to your phone. If disabled, only the multimedia message header will be retrieved and shown in

your Messaging screen. Auto-download MMS when roaming: Slide the switch to the On or Off

position to enable or disable MMS downloading automatically when roaming. When

enabled, it may incur significant phone charges.

Use simple characters: Slide the switch to the On or Off position to enable or

disable the use of simple characters.

Get SMS delivery reports: Slide the switch to the On or Off position to get or

not get SMS delivery reports.

Service messages: Slide the switch to the On or Off position to receive or not

receive service messages.

Wireless alerts: Tap to view active alerts. SIM card messages: Tap to view SIM card messages. Phone number: View your phone number.

Gmail

Use Google‟s Gmail service and your Google Account to send, receive, and manage your Gmail messages. Before using Gmail, you must register a Google (Gmail) Account on your

phone. See Google Account for details.

Gmail cautions

Gmail is handled as email from a PC. Restricting email from PCs on your phone prevents

your phone from receiving Gmail.

Create and send a Gmail message

Use your phone to create and send Gmail messages.

1. From home, swipe up to access Apps, and tap Gmail .

2. From the inbox, tap to compose a new Gmail message.

3. Enter the message recipient(s), subject, and message, and then tap Send .

Gmail composition options

• Adding Cc/Bcc: In the mail composition window, tap near To bar, and then add

recipients.

• Attaching pictures or videos: In the mail composition window, tap > Attach file.

Locate and then tap the picture or video you want to attach.

• Save as a draft (Send later): While composing your message, tap Menu > Save draft, or

press the Back button to save as a draft.

• Delete mail being composed: In the mail composition window, tap Menu > Discard.

Note: To view your draft email messages, in the inbox, tap > Drafts. To view your sent

messages, in the inbox, tap > Sent.

Check received Gmail messages

Your phone allows you to access, read, and reply to all your Gmail messages.

Open Gmail messages from notifications

When new Gmail arrives, you will see in the status bar.

1. Drag down the status bar to display the notification panel.

2. Tap the new message from the notification panel.

If you have two or more new Gmail messages, tapping the notification opens the Gmail

inbox.

Open Gmail messages from the inbox

You can also read and reply to all your Gmail messages from the Gmail inbox.

1. From home, swipe up to access Apps, and tap Gmail .

2. Tap the message thread you want to view.

Options when reviewing Gmail messages

• Replying to Gmail messages: With the Gmail message open, tap Reply , compose

your reply message, and tap Send . To reply to all, tap Options > Reply all.

• Forwarding Gmail messages: With the Gmail message open, tap Options > Forward,

enter a recipient and an additional message, and tap Send .

Use Gmail labels

Gmail saves all mail in one box, but you can add labels that allow you to sort your Gmail conversation threads. For example, when a new thread starts with a received mail, the label "Inbox" is automatically added to the thread. By then adding the label "travel," all threads with

"travel" are shown in a list.

1. From home, swipe up to access Apps, and tap Gmail .

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options >

Change labels.

3. Tap a label for the thread.

Archive Gmail threads

Remove sent and received Gmail threads so they do not appear in the inbox. When replies

arrive for archived threads, they appear in the inbox again.

1. From home, swipe up to access Apps, and tap Gmail .

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Archive .

Mute Gmail threads

If registered on a mailing list, there will be threads with always-continuing conversations. For

long threads that are not important, mute the threads and they will no longer appear in the inbox. When mail arrives that includes user's address as a recipient or in Cc, mail will again

appear in the inbox.

1. From home, swipe up to access Apps, and tap Gmail .

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options >

Mute. The thread is now hidden.

Delete Gmail threads

If you no longer wish to keep a Gmail conversation thread, you can simply delete it from the

inbox.

1. From home, swipe up to access Apps, and tap Gmail .

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Delete > OK.

Search Gmail messages

If you need to find a specific message or message thread, you can search Gmail from the

inbox.

1. From home, swipe up to access Apps, and tap Gmail .

2. Tap .

3. Enter your search text and tap .

Report spam or phishing Gmail

You can report spam or phishing Gmail messages from your phone‟s Gmail inbox.

1. From home, swipe up to access Apps, and tap Gmail .

2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options >

Report spam or Report phishing. The selected message is reported as spam or phishing

Gmail.

Add another Google (Gmail) Account

If you have multiple Gmail accounts you wish to view on your phone, you can add them from

the Settings > Accounts menu.

1. From home, swipe up to access Apps, and tap Settings > Accounts > Add account.

2. Tap Google, and then tap Enter your email.

3. Enter your Gmail username and password, and then tap NEXT.

4. After your phone connects with the Google servers, select the items you would like to sync with your phone and then tap Sync now.

5. Tap Finish setup.

You are signed in to your Google Account, and you can access both of your Gmail accounts

from the Gmail app.

Note: You can also sign up for a new Gmail account from the Settings menu. In step 2 above,

tap Or create a new account and follow the prompts.

Switching between Gmail Accounts

If you have more than one Gmail account set up, you can switch between them in the Gmail

app.

1. From home, swipe up to access Apps, and tap Gmail .

2. Tap .

3. Tap the account you want to view from the list at the top of the menu.

The selected account inbox is displayed.

Gmail settings

You can access settings for the Gmail app and for your individual Gmail accounts from the

Gmail Settings menu.

1. From home, swipe up to access Apps, and tap Gmail .

2. Tap Menu > Settings.

3. Tap General settings to access settings for all accounts, or tap an account name to

configure settings for a specific Gmail account.

• General settings: Gmail default action, Conversation view, Swipe actions, Sender image, Reply all, Auto-fit messages, Auto advance, Confirm before deleting, Confirm before archiving, and Confirm before sending.

• Account settings: Inbox type, Inbox categories, Notifications, Inbox sound & vibrate,

Signature, Vacation responder, Sync Gmail, Days of mail to sync, Manage labels,

Download attachments, and Images.

Note: Available settings are subject to change.

Link

Tap the link to open the Web page.

Touch and hold the link to open options for further operation, like open in

new window, save link, share link, copy link, etc.

Phone number

Tap to call the phone number.

Address

Tap to open Google Maps and locate the address.

Internet and social networking

The following topics describe how to connect to and use the Internet on your phone, and how to

access popular social networking sites such as Facebook, Twitter, Hangouts, and more.

Chrome browser

If you are signed in with a Google Account, the Chrome browser will import all your bookmarks

and other Web preferences for use on your phone.

1. From home, swipe up to access Apps, and tap Chrome .

2. Tap the address bar at the top and enter search words (for a Google search) or a Web address (URL). The search results appear or a Web page opens.

Viewing Web pages

When opening a website, you can navigate on Web pages by sliding your finger on the screen

in any direction to locate the information you want to view.

Pinch/Spread your finger on the screen to zoom out/in of the Web page. To quickly zoom into a section of a Web page, double tap on the section you want to view. To return to the normal

zoom level, double tap again.

To manage a link, phone number or address displayed on a Web page

To view Chrome browser history

1. From home, swipe up to access Apps, and tap Chrome .

2. Tap to access options menu.

3. Tap Bookmarks.

4. Tap History to view Chrome browser history.

To bookmark a Web page

1. From home, swipe up to access Apps, and tap Chrome .

2. Open the Web page you want to bookmark.

3. Tap to display menu options, and tap to add it to Bookmarks.

4. On the screen prompted at the bottom, tap EDIT to edit the bookmark name and select folder of the bookmark to store to. Or you can access edit screen by tapping > .

To open a bookmark

1. From home, swipe up to access Apps, and tap Chrome .

2. Tap to access options menu, and tap Bookmarks.

3. Tap the bookmark you want to open.

4. You can also touch and hold the bookmark to select, tap on the upper right corner of the screen, and touch Open or Open in incognito tab.

To edit a bookmark

1. From home, swipe up to access Apps, and tap Chrome .

2. Tap to access options menu, and tap Bookmarks.

3. Touch and hold the bookmark you want to edit.

4. Tap to access edit screen.

Chrome support

1. From home, swipe up to access Apps, and tap Chrome .

2. Tap Menu > Help & feedback.

Tip: For more information, visit: google.com/intl/en/chrome/browser/mobile/.

Facebook

Post updates, read what your friends are up to, upload pictures and check-ins, and more with on-the-go Facebook access.

Install the Facebook app on your phone

Before you use Facebook on your phone, you must download and install the app from the

Google Play store app.

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Search icon and search for "Facebook".

3. Tap Facebook from the results list.

4. Tap Install, and then tap Accept. The app will be downloaded and installed on your phone.

5. When the download has completed, tap Open.

1. From home, swipe up to access Apps, and tap Settings .

2. Tap Users & accounts > Add account.

3. Tap Facebook .

4. Enter your Facebook username and password and tap Next.

5. Tap Done. Your Facebook account is added to your phone.

To open the app from the home screen, swipe up to access Apps, and tap Facebook .

Use Facebook

Once you‟ve downloaded the app and signed in, you can post and read updates, upload

pictures, tag locations, and more, all from your phone.

1. From home, swipe up to access Apps, and tap Facebook .

If this is the first time you‟ve used Facebook on your phone, enter your Facebook ID and

password and tap Log in to sign in to an existing account, or tap Sign up for

Facebook to set up a new Facebook account.

2. Tap Status and type an update, tap Photo and upload a picture from the gallery, tap Check In to share your location, “Like” and comment on friends‟ posts, and more.

Twitter

Tweet (post messages) and view other people's tweets on Twitter. Login may be required to

use Twitter. For more details about Twitter, visit twitter.com.

Install the Twitter app on your phone

Before you can use Twitter on your phone, you have to download and install the app from

Google Play.

1. From home, swipe up to access Apps, and tap Play Store .

2. Tap Search icon and search for "twitter".

3. Tap Twitter from the results list.

4. Tap Install, and then tap Accept. The app will be downloaded and installed on your phone.

5. When the download has completed, tap Open.

To open the app from the home screen, swipe up to access Apps, and tap Twitter .

Tweet on Twitter

Read Twitter feeds, follow your friends, and tweet your own updates right from your phone.

1. From home, swipe up to access Apps, and tap Twitter .

If this is the first time you‟ve used Twitter on your phone, tap Log in to sign in to an existing account or tap Create my account or Sign up a different account to set up a new Twitter

account.

2. Tap the “What‟s happening?” text box, type a tweet, and tap TWEET. The tweet is sent and

appears on your Twitter feed.

WikoS WC210 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual