© Wikora GmbH  Page 12  As of November 2013 
    Errors excepted. 
13.1  List of faults 
Fault  Cause  Rectification 
by 
I = Installer    B = User 
K = Customer services 
1) CO to high in exhaust 
fumes 
Appliance not set to nominal load  I Set nominal load (according to page 8 ff) to correct 
nozzle pressure – or gas flow rate 
  Main burner unit not correctly placed  I Place main burner unit correctly 
2) Strong condensation 
(see page 7) 
Appliance not set to nominal load  I Set nominal load (according to page 8 ff) to correct 
nozzle pressure – or gas flow rate 
  Baffle plate not placed or incorrectly placed  I Place baffle plate correctly (see page 5) 
  Appliance is constantly run in condensation area (till 
50° C) 
B Set temperature control button higher to setting 4 till 
5 (red dot). This corresponds to ca. 60°C. 
  Wrong main burner nozzle installed  I Change nozzle (see page 10 nozzle pressure table) 
3) Water in the bottom tray  Connections not tight  I Check all connections on tightness (see page 5) 
  Strong condensation   see point 2) 
4) Pilot flame can‘t be lit  Temperature control button not pressed deeply 
enough 
B Press temperature control button fully (see page 7) 
  Pilot nozzle dirty  I Clean pilot nozzle 
  Installed pilot nozzle is too small  I Install correct burner nozzle according to die pressure 
table on page 10 
5) Pilot flame will not spark 
although gas is flowing 
Piezo spark ignition defect  I Replace piezo spark ignition 
  Ignition cable defect  I Replace ignition cable 
  Spark plug defect  I Replace spark plug 
6) Pilot flame extinguishes 
after release of starter button 
Thermal element not heated yet  B Keep temperature control button longer pressed after 
ignition (see page 7) 
  Screws of the thermal element at the control fittings 
not correctly tightened. 
I Tighten carefully, connection has to be dry and clean 
(see page 8) 
  Thermal element not correctly fitted at ignition 
burner 
I Place thermal element fully in support at pilot burner 
so that pilot flame can heat up thermal element. 
  Thermal element defect  I Replace thermal element 
  Magnet in gas regulator broken  K Replace gas control fittings 
  Flue gas sensor defect  I Replace flue gas sensor 
7) Pilot flame extinguishes 
when changing from pilot 
flame to main flame 
Flow pressure for gas connection far too low ( gas 
connection from the system far too small, 
connection pipe blocked, filter blocked) 
I Check gas supply, adjust dimensions of gas pipes, 
clean connecting pipes, clean dirt filter. 
  Ignition nozzle blocked  I Clean ignition nozzle 
  The installed ignition nozzle is too small  I Install correct burner nozzle according to die pressure 
table on page 10 
  Baffle plate not placed or incorrectly placed  I Place baffle plate correctly (see page 5) 
  Nominal load set too high (appliance is overloaded)  I Set nominal load (according to page 8 ff) to correct 
nozzle pressure – or gas flow rate 
8) Not enough hot water  Temperature control button not set at correct 
temperature 
B Adjust temperature control button to correct 
temperature 
  Baffle plate not placed or incorrectly placed  I Place baffle plate correctly (see page 5) 
  Nominal load set too low  I Set nominal load (according to page 8 ff) to correct 
nozzle pressure – or gas flow rate  
  Temperature control button defect  K Replace gas control fittings 
  Cold water immersion pipe or circulation immersion 
pipe defect (poss. through welding connection) 
I Install new cold water immersion pipe or circulation 
immersion pipe 
  Circulation pipe not correctly connected  I Connect circulation pipe correctly (see installation 
page 3 and 5) 
9) After chosen water 
temperature is reached, pilot 
flame extinguishes too 
Installed burner nozzle too big  I Install correct burner nozzle according to die pressure 
table on page 10 
Temperature control defect, temperature stop 
control unit activated 
K Replace gas control fittings 
10) Main burner is burning too 
noisily or outer cover of 
appliance becomes 
overheated 
Nominal load set too high  I Set nominal load (according to page 8 ff) to correct 
nozzle pressure – or gas flow rate 
Baffle plate not placed or incorrectly placed  I Place baffle plate correctly (see page 5) 
11) Pilot flame extinguishes 
during heating up process 
Flue gas sensor has started  I Check flue gas evacuation 
  Boiler is not exactly vertical, is tilting heavily to the 
left and forward, condensation dripping onto pilot 
flame 
I Adjust tank with a spirit level and erect absolute 
vertical. Strong condensation (see point 2) 
12) Appliance can’t be set to 
nominal load 
Flow pressure far too low  I Check connecting pipes, check that gas stop cock is 
opened completely. 
  Wrong main burner nozzle fitted  I Install correct burner nozzle according to die pressure 
table on page 10  
  Gas connecting pipes have a too small dimension  I Adjust dimensions of connecting pipes 
  The filter in the regulator is blocked  I Clean filter 
  Pressure regulator defect  K Replace gas control fittings