© Wikora GmbH Page 12 As of November 2013
Errors excepted.
13.1 List of faults
Fault Cause Rectification
by
I = Installer B = User
K = Customer services
1) CO to high in exhaust
fumes
Appliance not set to nominal load I Set nominal load (according to page 8 ff) to correct
nozzle pressure – or gas flow rate
Main burner unit not correctly placed I Place main burner unit correctly
2) Strong condensation
(see page 7)
Appliance not set to nominal load I Set nominal load (according to page 8 ff) to correct
nozzle pressure – or gas flow rate
Baffle plate not placed or incorrectly placed I Place baffle plate correctly (see page 5)
Appliance is constantly run in condensation area (till
50° C)
B Set temperature control button higher to setting 4 till
5 (red dot). This corresponds to ca. 60°C.
Wrong main burner nozzle installed I Change nozzle (see page 10 nozzle pressure table)
3) Water in the bottom tray Connections not tight I Check all connections on tightness (see page 5)
Strong condensation see point 2)
4) Pilot flame can‘t be lit Temperature control button not pressed deeply
enough
B Press temperature control button fully (see page 7)
Pilot nozzle dirty I Clean pilot nozzle
Installed pilot nozzle is too small I Install correct burner nozzle according to die pressure
table on page 10
5) Pilot flame will not spark
although gas is flowing
Piezo spark ignition defect I Replace piezo spark ignition
Ignition cable defect I Replace ignition cable
Spark plug defect I Replace spark plug
6) Pilot flame extinguishes
after release of starter button
Thermal element not heated yet B Keep temperature control button longer pressed after
ignition (see page 7)
Screws of the thermal element at the control fittings
not correctly tightened.
I Tighten carefully, connection has to be dry and clean
(see page 8)
Thermal element not correctly fitted at ignition
burner
I Place thermal element fully in support at pilot burner
so that pilot flame can heat up thermal element.
Thermal element defect I Replace thermal element
Magnet in gas regulator broken K Replace gas control fittings
Flue gas sensor defect I Replace flue gas sensor
7) Pilot flame extinguishes
when changing from pilot
flame to main flame
Flow pressure for gas connection far too low ( gas
connection from the system far too small,
connection pipe blocked, filter blocked)
I Check gas supply, adjust dimensions of gas pipes,
clean connecting pipes, clean dirt filter.
Ignition nozzle blocked I Clean ignition nozzle
The installed ignition nozzle is too small I Install correct burner nozzle according to die pressure
table on page 10
Baffle plate not placed or incorrectly placed I Place baffle plate correctly (see page 5)
Nominal load set too high (appliance is overloaded) I Set nominal load (according to page 8 ff) to correct
nozzle pressure – or gas flow rate
8) Not enough hot water Temperature control button not set at correct
temperature
B Adjust temperature control button to correct
temperature
Baffle plate not placed or incorrectly placed I Place baffle plate correctly (see page 5)
Nominal load set too low I Set nominal load (according to page 8 ff) to correct
nozzle pressure – or gas flow rate
Temperature control button defect K Replace gas control fittings
Cold water immersion pipe or circulation immersion
pipe defect (poss. through welding connection)
I Install new cold water immersion pipe or circulation
immersion pipe
Circulation pipe not correctly connected I Connect circulation pipe correctly (see installation
page 3 and 5)
9) After chosen water
temperature is reached, pilot
flame extinguishes too
Installed burner nozzle too big I Install correct burner nozzle according to die pressure
table on page 10
Temperature control defect, temperature stop
control unit activated
K Replace gas control fittings
10) Main burner is burning too
noisily or outer cover of
appliance becomes
overheated
Nominal load set too high I Set nominal load (according to page 8 ff) to correct
nozzle pressure – or gas flow rate
Baffle plate not placed or incorrectly placed I Place baffle plate correctly (see page 5)
11) Pilot flame extinguishes
during heating up process
Flue gas sensor has started I Check flue gas evacuation
Boiler is not exactly vertical, is tilting heavily to the
left and forward, condensation dripping onto pilot
flame
I Adjust tank with a spirit level and erect absolute
vertical. Strong condensation (see point 2)
12) Appliance can’t be set to
nominal load
Flow pressure far too low I Check connecting pipes, check that gas stop cock is
opened completely.
Wrong main burner nozzle fitted I Install correct burner nozzle according to die pressure
table on page 10
Gas connecting pipes have a too small dimension I Adjust dimensions of connecting pipes
The filter in the regulator is blocked I Clean filter
Pressure regulator defect K Replace gas control fittings