WiebeTech RTX400-UR, RTX600-UR, RTX600H-UR, RTX400H-UR, RTX800-UR User Manual

RTX-UR™

(RTX400-UR, RTX400H-UR, RTX600-UR, RTX600H-UR & RTX800-UR)

ULTRA-320 SCSI to SATA

Disk Subsystem

User’s Manual

Revised July 29, 2008

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WARRANTY

The information in this document is subject to change without notice. We make no warranty of any kind
regarding this material, including, but not limited to, the implied warranties or merchantability and fitness
for a particular purpose. Furthermore, we shall not be liable for errors contained herein or for incidental or
consequential damage in connection with the furnishing, performance, or use of this material.

Introduction

About this Manual

Thank you for choosing WiebeTech products. If you have any questions, please e-mail

[e-mail] or call our tech support.

This manual is designed and written for users of the RTX-UR. Users should ideally be familiar and have
some experience with RAID planning and data storage operations. However, this manual will provide
instructions and education for those who have little or no experience in RAID to install and setup the RTX­UR.

Notice
Product features and specifications described in this manual are subject to change without notice.

The manufacturer shall not be liable for any damage, or for the loss of information resulting from the
performance or use of the information contained herein.

Trademarks
All contents of this manual are copyrighted by WiebeTech LLC. The information contained herein is the
exclusive property of WiebeTech LLC and shall not be copied, transferred, photocopied, translated on
paper, film, electronic media, or computer-readable form, or otherwise reproduced in any way, without the
express written permission of WiebeTech LLC.

Copyright@2008, WiebeTech LLC

All rights reserved.

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Table of Contents

Chapter 1: Introduction to RAID 5
Chapter 2: Pre-Installation 6

2.1 RTX accessories 6

2.2 RTX parts 6
Chapter 3: Hard Drive Installation 7
Chapter 4: Configuration 8

4.1 Connect the RTX to your network (or computer) for configuration 8

4.2 Use the LCD to configure the LAN GUI port 8

4.2.1 Navigating the LCD menu 8

4.2.2 LCD functions 9

4.2.3 RTX-UR LCD Menu Diagram 9

4.2.4 If you are connected to a DHCP-enabled network 10

4.2.5 If you are connected to a static network 10

4.2.6 If you are connected directly to a computer 10

Chapter 5: Using the GUI 11

5.1 GUI indicators 11

5.2 Overview of GUI architecture 12

5.3 Quick Install 12

5.4 System Config 13

5.4.1 System name 13

5.4.2 IP address 13

5.4.3 Language 14

5.4.4 Login Config 14

5.4.5 Password 14

5.4.6 Date 14

5.4.7 Mail 16

5.4.8 Simple Network Management Protocol (SMNP) 16

5.4.9 System Log Server 16

5.4.10 Event Log 17

5.5 Volume Config 17

5.5.1 Physical Disk 18

5.5.2 Volume Group (VG) 19

5.5.3 User Data Volume (UDV) 20

5.5.4 Cache Volume 22

5.5.5 Logical Unit 22

5.6 Enclosure Management 23

5.6.1 SES Config 23

5.6.2 Hardware Monitor 23

5.6.3 S.M.A.R.T. 24

5.7 Maintenance 24

5.7.1 Upgrade 24

5.7.2 Info 24

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5.7.3 Reset to default 25

5.7.4 Config Import & Export 25

5.7.5 Shutdown 25

5.8 Quick Set-up of RAID 25

5.9 Connecting to your Computer 25
Chapter 6: Formatting new volume(s) 26
Appendix A. Certification list 27
Appendix B. Event notifications 28
Appendix C: Working with Volumes over 2TB in size 30
Appendix D: Warnings and Notices 31
Appendix E: Frequently Asked Questions (FAQ) 31
Appendix F: Technical Specifications 32

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RAID Features and Performance

RAID

Description

Min.

Max.

Data Reliability

Data Transfer Rate

0

1

0+1

3

5

6

Chapter 1: Introduction to RAID

A RAID (Redundant Array of Independent Disks) is an array of multiple hard drives that are combined in a
way that provides faster performance and/or data safety. Your RTX unit is capable of creating and
managing several different varieties of RAID. You may choose your preferred RAID level based on
factors such as disk capacity, desired data safety, and desired performance.

Summary of RAID Levels
The RTX supports RAID Levels 0, 1, (0+1), 3, 5 and 6. RAID level 5 is most commonly used by those
seeking an optimal balance of speed and data safety.

Level

Also known as striping. Data distributed
across multiple drives in the array. There is
no data protection.
Also known as mirroring. All data replicated
on separated disks. RAID 1 is almost always
2 disks.
This is a high availability solution, but due to
the 100% duplication, it is also a costly
solution.
Also known as Block-Interleaved Parity.
Data and parity information is subdivided
and distributed across all disks. Parity must
be equal to the smallest disk capacity in the
array. Parity information normally stored on
a dedicated parity disk.
Also known as Bit-Interleaved Parity. Data
and parity information is subdivided and
distributed across all disks. Parity must be
equal to the smallest disk capacity in the
array. Parity information normally stored on
a dedicated parity disk.
Also known as Block-Interleaved Distributed
Parity. Data and parity information is
subdivided and distributed across all disks.
Can withstand the failure of one drive, and
80& of drive capacity is usable.
Two different parity bits are used, to create
double redundancy. Can withstand the
failure of two drives, but only 60% of drive
capacity is usable.

Drives

Drives

1 8 No data Protection Very high

2 2 Lower than RAID 6;

Higher than RAID
3, 5

3 8 Lower than RAID 6;

Higher than RAID
3, 5

3 8 Lower than RAID 1,

10, 6;
Higher than a
single drive

3 8 Lower than RAID 1,

10, 6;
Higher than a
single drive

4 8 Higher than 1,10, 5 Slightly less than

Reads are higher
than a single disk;
Writes are similar
to a single disk

Transfer rates are
more like RAID 1
than RAID 0

Reads are similar
to RAID 0; Writes
are slower than a
single disk

Reads are similar
to RAID 0; Writes
are slower than a
single disk

RAID 5

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Chapter 2: Pre-Installation

2.1 RTX accessories

Check the accessories with your RTX-UR. Please contact WiebeTech if any parts are missing or
damaged. The box should contain the following items:

RTX400-UR, RTX400H-UR & RTX600H-UR

Accessories Quantity

SCSI Cable 1

RS-232 Configuration Cable 1

Power Cable 1

Packet of Keys 1

Terminator 1

Manual and Warranty Info (on CD)

2.2 RTX Parts

Take a moment to familiarize yourself with the parts of your new product. This will help you to better
understand the remaining instructions.

LCD Panel on front of RTX

RTX600-UR & RTX800-UR

Accessories Quantity

SCSI Cable 1

RS-232 Configuration Cable 1

Power Cable 1

Terminator 1

Manual and Warranty Info (on CD)

LCD

IP Address

Access LED

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Alarm LED

Up Power LED

ESC (Escape, Exit)

Down ENT (Enter)

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Rear Panel

connect to the host via a SATA connection.

Key lock

Power LED

Key lock

Power LED

Hardened Bay

Access LED

Standard Bay

Access LED

Basic Bay

Ejection handle

Ejection handle

Power LED

SCSI Ports

Ethernet Port

(configuration only)

Power Outlet

8cm Fan

RS-232

Infiniband
Expansion

(400 models only)

Power Switch

Ejection handle

Access LED

WARNING: Do not block the ventilation
fan during operation. Overheating may
damage the device or hard drives.

All RTX TrayFree Bays accept 1TB SATA
drives, have power and access LEDs, and

Chapter 3: Hard Drive Installation

If you purchased your RTX with pre-configured drives, you may skip to the next section.

Install a SATA (Serial-ATA) hard drive into each bay. With TrayFree™ technology, this process
couldn’t be easier! Simply pull the ejection handle to open the bay door, slide in your SATA drive, and
shut the door behind it. The drive is
inserted with the label up and the SATA
connection on the drive inserted first.
With the RTX400 & RTX600H, you can
lock the bay for additional security, but
make sure to unlock it before pulling on
the ejection handle again.

NOTE: If any of the drives are inaccessible after
powering on the unit, try the following steps:

1. Turn off the power.

2. Remove the drive(s) in question.

3. Reinsert the drive(s).

4. Turn on the power.

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Chapter 4: Configuration

4.1 Connect the RTX to your network (or computer) for configuration.

a. Plug an ethernet cable into the “LAN GUI” port on the rear of the RTX.

b. Connect the other end of the ethernet cable to your network. Usually, this means plugging it
into a router or hub. In an office environment, you may have a network jack built into your office wall. If a
network connection is not available, you can connect the ethernet cable directly to an RJ45 (ethernet)
port on your computer.
c. Connect the power cable to the rear of the RTX and to a grounded electrical outlet.
d. Turn on the RTX unit’s power using the switch on the rear panel.

4.2 Use the LCD to configure the LAN GUI port

RTX has both an LCD interface and a GUI. The LCD interface has only basic functionality and is mainly
used to configure the IP address of the LAN GUI port. Once the LAN GUI has been configured, the GUI
can be used to fully configure the RTX.

4.2.1 Navigating the LCD menu

Use the four function keys, ▲ (Up), ▼ (Down), ESC (Escape) and ENT (Enter) to manipulate the LCD
interface.

After pressing ENT (Enter) key, you can use the ▲ (Up) and ▼ (Down) keys to select a function. If there
is an alarm or error message, the LCD will display the related information.

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Alarm Mute

Reset/Shutdown

View IP Setting

4.2.2 LCD functions:

To turn off the alarm sound when an error occurs
To reset or shutdown the controller

Quick Install

To use “Quick Install” to set up a volume by three steps. Please refer to section 4.3
for configure via the web-based GUI
To view current IP address, subnet mask and gateway

Change IP Config

To set up the IP address, subnet mask and gateway. You can choose to use DHCP
server (for IP address allocation) or manually specify the IP address
To restore factory defaults:
Default Password: 1234

Reset to Default

Default IP address: 192.168.0.1
Default subnet mask: 255.255.255.0
Default gateway: 192.168.0.254

4.2.3 RTX-UR LCD Menu Diagram

Use the following chart for reference when following the instructions in 5.2.4 through 5.2.7 for setting up
the RTX according to your network type.

Main Menu 2nd Menu Screen 3rd Menu Screen 4th Menu Screen 5th Menu Screen

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RTX

[Alarm Mute]

[Reset/Shutdown]

[Quick Install]

[View IP Setting]

[Change IP Config]

[▲Yes

No▼]

[Reset]

[Shutdown]

RAID 0

(RAID 1/RAID 3/

RAID 5/RAID 6)

xxxxxx MB
[IP Config]

[Static IP]

[IP Address]

[192.168.000.001]

[IP Subnet Mask]

[255.255.255.0]

[IP Gateway]

[192.168.000.254]

[DHCP]

[Static IP]

[▲Yes

No▼]

[▲Yes

No▼]

Volume Size

(xxxxxx M)

Apply The

Config

Adjust Volume

Size

[▲Yes

No▼]

[▲Yes

No▼]

[IP Address] Adjust IP address

[IP Subnet

Mask]

[IP Gateway]

[Apply IP

Setting]

Adjust Submask IP

Adjust Gateway

IP

[▲Yes

No▼]

[Reset to Default]

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[▲Yes

No▼]

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Not sure what type of net

work you

RTX

Computer

IP Address

Mask

Gateway

RTX

Com

puter

IP Address

Mask

Gateway

4.2.4 If you are connected to a DHCP-enabled network

On DHCP networks, a new IP address is dynamically assigned to the RTX’s LAN GUI port as soon as the
network detects it. You can determine this address by checking the LCD interface on the front of the
RTX. It will appear in this format: xxx.xxx.xxx.xxx. Simply type this IP address into a web browser on
your computer. This will access the RTX’s GUI, which you will use to configure the unit.

4.2.5 If you are connected to a static network
a. Check your computer’s IP address. To do this in Windows, open Network Connections in the Control

Panel. Double-click on your network and then click on the Support tab. Your computer’s IP address will
be displayed. Mac users can find this information in System Preferences  Network.

b. On the RTX’s LCD interface, press ENT and then scroll up or down to Change IP Setting. Press ENT.
c. Scroll up or down to find Static. Press ENT.
d. Change the IP address to closely match what your computer is using. For example, if your computer's

IP address is 192.168.000.009 you could change the RTX's IP to 192.168.000.007. Everything but the
last set of three digits must be the same! When changing the IP address you'll notice that a box flashes
over the digit to be changed. While the digit is selected,
press up or down to change it. Press ENT to move to
the next digit. After the IP is set, press ENT all the way
to the end and confirm the settings change. To confirm,
press up for “yes” and then press ENT again.
e. Type the RTX’s new IP address into a web browser
on your computer. This will access the RTX’s GUI,

have? If the IP address displayed on the
LCD starts with 169.254 or 192.168, this
indicates that the network is probably not
DHCP-enabled. Use the instructions for
a static network.

which you will use to configure the unit.

4.2.6 If you are connected directly to a computer

The instructions are similar to those for a static network (see 5.2.2), except that your computer will not
have the IP address assigned if it’s not a part of a network. Since the RTX and your computer must have
similar IP addresses, you will assign an IP address to your computer based on the default IP address of
the RTX.
a. Check the RTX’s LCD to find out the IP address of the LAN GUI configuration port. It will appear in this
format: xxx.xxx.xxx.xxx.
b. Next, change your computer’s IP address so that all but the last three digits match the RTX’s address.
For example, if the RTX’s IP is 169.254.12.62, you might assign your computer the number

169.254.12.63 (assuming no other computer on the network is already using that number). The process
of changing your computer’s IP address varies depending on its operating system. (For Windows XP,
open Network Connections in the Control Panel. Right-click on your network and select Properties. On
the new window that opens, select TCP/IP and click the Properties button. Mac users can go to System
Preferences  Network.) By default, your computer is probably set to receive a new IP address
automatically. Change the setting to manual configuration and then type in the IP address.
c. Using the same process as the previous step, change the computer’s Mask setting to match the RTX’s
Mask setting.
d. Finally, use the LCD interface to change the RTX’s Gateway setting. It should match the IP address
you assigned to your computer.
e. Launch a web browser and type the RTX’s IP address into the URL bar, as if it were a website. This
will access the RTX’s GUI, which you will use to configure the unit.

The tables below show example settings. The table on the left shows the type of settings that will appear
by default. The table on the right shows how the settings might look after you’ve made changes.

169.254.12.62 (blank)

255.255.000.000 (blank)

000.000.000.000 (blank)

Before making changes

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169.254.12.62 169.254.12.63

255.255.000.000 255.255.000.000

169.254.12.63 (blank)

After making changes

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Chapter 5: Using the GUI

You will use the web browser-based GUI to set up a RAID and create logical volumes on the RTX. After
accessing the GUI (see step 5.2), the GUI’s main page should load, displaying a picture of the RTX with
several options to the left. When you click on any option, you will be prompted for a user name and
password. The user name is "admin" and the default password is "1234."

5.1 GUI indicators

The top right hand corner of the GUI window displays several indicators.

RAID light: Green indicates the RAID is working properly. Red indicates a RAID error. If no RAID

is set up, the light will remain green.

Temperature light: Green indicates normal. Red indicates abnormal system temperature, such as

overheating.

Voltage light: Green indicates normal. Red indicates abnormal voltage status, such as a power

surge or a bad power supply.

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Quick Install

System Name

IP Address

SCSI

Log Config

Password

→

Date

SNMP

Event Log

Physical Disk

Volume Group

Cache Volume

Logical unit

SAF-TE Config

Hardware Monitor

→

S.M.A.R.T.

Upgrade

Info →

SCSI

Reset to default

Config Imp

ort & Export

5.2 Overview of GUI architecture

→

System Configuration

Mail →

Volume Configuration

User Data Volume →

Step 1 / Step 2 / Step 3 / Confirm

→

System name

→

DHCP / Static

→

SCSI bus setting

→

Auto Logout / Login Lock
Old password / Password / Confirm

→

Date / Time / Time zone / Daylight saving
Mail-from address / Mail-to address / SMTP relay / Authentication / Send test
mail

→

SNMP trap address / Community

→

Mute / Clear / Download

→

Free disc / Global spares / Dedicated spares / More information

→

Create / Delete / More information / Rename / Migrate
Create / Delete / Attach LUN / Snapshot / More information / Rename / Extend
/ Set read/ write mode / Set priority / Resize Snapshot space / Auto Snapshot

→

Create / Delete / More information / Resize

→

Attach / Detach

Enclosure Management

→

Enable / Disable
Item / Information / Confirm

→

S.M.A.R.T. for physical disks

Maintenance

→

Browse the firmware to upgrade
System information

→

SCSI SAF-TEsions and connections

→

Reset to factory default

→

Import / Export / Import File

Shutdown →

Reboot / Shutdown

Logout

5.3 Quick Install

WiebeTech does not recommend using the Quick Install option to set up your RTX-UR. For quick set-up
of a RAID, refer to section 5.8 or the QuickStart Guide on your WiebeTech CD.

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5.4 System Config

The System Config menu gives access to a number of options used to configure the RTX-UR system
properties. Click on “System Config” to access the following menu options: System name, IP address,

Language, Login config, Password, Date, Mail, SNMP, System Log Server, and Event Log.

5.4.1 System name
Clicking on the “System name” option allows you to view and change the system name. The default
system name is “RTX-UR-<individual serial number>.” Note that this serial number is different from the
one on the outside of the product, and is not the one that should be used to contact technical support.
To change the system name, simply click in the box displaying the system name and highlight or delete
the part of the name you wish to change, then type the new name and click “Confirm.”

5.4.2 IP address

The IP address option allows you to view and modify the IP information of the LAN GUI port of the RTX­UR. Note that this is not the option used to configure the IP address of the data ports.

An RTX-UR configured for DHCP. Some of the information has been obscured for security reasons.

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5.4.3 Language

The Language option allows you to change the language of the GUI menu. To change the language,
click the drop down menu, select your choice, and then click the “Confirm” button.

5.4.4 Login Config

The login configuration features are “Auto Logout” and “Login Lock.” Auto Logout allows you to set a time
of 5 minutes, 30 minutes, or 1 hour to automatically log the user out of the GUI. Login Lock prevents
multiple users from using the GUI simultaneously. Both features are disabled by default.

To enable a feature, click on the dropdown menu associated, select the new option, and then click the
confirm button.

5.4.5 Password

The Password option allows you to change the administrative password used to access the GUI. (Recall
that the default user name and password is admin/1234.) To change the password, enter the old
password in the first field, then type the new password in the second and third field and click the
“Confirm” button on the right side of the screen.

A dialog box will appear asking for verification. Click “OK.” After the password has been changed,
another dialog box will appear to inform you that the password has been changed.

5.4.6 Date

The Date option allows you to change the date and time settings of the RTX-UR. The default settings are
the Asia/Taipei time zone:

To change the date or time, click in the field that you wish to change and highlight or delete the
information, then type the new information and click confirm. To change the time zone, click the drop
down box and then scroll up or down until you reach the correct time zone, then choose that time zone

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and click confirm.

After confirming, a dialog box will appear verifying that changes have been made.

Alternatively, an NTP (network time provider) can be used to sync the RTX-UR’s time information with
that of a standardized server. To use an NTP, click the NTP check box, then input the server information
in the server field.

Click confirm to update the time settings. A dialog box will appear to inform you that the changes have
been made. The updated settings will reflect the time settings of the NTP:

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5.4.7 Mail

RTX-UR can be configured to send email to up to 3 addresses when events, warnings, and errors occur.
Contact your IT administrator to set up an email address for RTX-UR and to input the proper SMTP
settings.

5.4.8 Simple Network Management Protocol (SMNP)

SNMP can be configured to send trap messages to up to three different addresses on the network. To
add an address, simply enter the IP address of the receiving server or computer, then click confirm. Note:
The receiving server must be configured to receive SMNP messages.

For more information on SMNP, you may wish to consult the third party website: http://www.tech-

faq.com/snmp.shtml

5.4.9 System Log Server

The System Log Server option allows configuration for error, warning, and information reporting via a
certain port on the server. Enter the server IP in the first line and the port used in the second line (default

514). The facility can be changed between User and Local1 through Local7 using the dropdown box.
Select the check boxes for Info, Error, and Warning that pertain to the information that you want to be
reported.

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5.4.10 Event Log

The Event Log allows you to display and download event messages. To configure what type of
messages are displayed click the Filter button. By default, errors and warnings will be displayed on both
the LCD of the unit itself and in the GUI.

Use the checkboxes to configure how the information is displayed.

Click the Download button to download the entire event log as a text file. Click the Clear button to clear
the entire event log. Click the Mute button to stop system alerts.

5.5 Volume Config

The Volume Config menu provides the options you will use to set up a RAID on the RTX-UR. Click on
Volume Config to view the following menu options: Physical Disk, Volume Group, User Data Volume,
Cache Volume, and Logical Unit.

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The following diagram explains the architecture of RAID using RTX-UR and the relationship between
physical disks (PDs), volume groups (VGs), user data volumes (UDVs), and logical unit numbers (LUNs).

One VG (Volume Group) consists of a set of UDVs (User Data Volume) and owns one RAID level
attribute. Each VG can be divided into several UDVs. The UDVs from one VG share the same RAID
level, but may have different volume capacity. If multiple UDVs are created, they will mount on your
computer as separate partitions. Each UDV will be associated with one specific CV (Cache Volume) to
execute data transfers. Each CV could have different cache memory size as defined or configured by
user. LUN is a SCSI protocol that the computer uses to distinguish and access SCSI devices.

5.5.1 Physical Disk

Click the Physical Disk option to view and modify the status of the drives installed in the RTX-UR.

The following information is displayed:

• Checkboxes: Click the checkbox of any disk or disks, then click Free disks, Global spares, or
Dedicated spares to set the selected drive(s) to that status. Click the top checkbox to select all
drives.

• Slot: The slot number of the hard drive. 1 corresponds to the top bay of the RTX-UR. Click the
button below the slot number to display more information about that particular hard drive.

• WWN: The World Wide Name of the hard drive, an identification code unique to each hard drive.

• Size (GB): The logical capacity of the drive.

• VG (name): The Volume group the drive is assigned to, if any.

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• Status: Displays general operational status of the disk. Possible states are Good, Defect, and
Fail.

• 1: Displays the RAID status of the disk. Possible states are:

o RD – RAID Disk. The drive is part of a RAID that is currently online.
o FR – Free disk. The drive is available for use in a volume group, or to be marked as a

spare.

o DS – Dedicated spare. The drive is a dedicated spare of a specific volume group. This

option cannot be selected until at least one volume group has been created.

o GS – Global spare. The drive is a global spare of all VGs.
o RS – Reserve. The drive contains VG information but cannot be used. This generally

indicates that the drive is part of a RAID set that is missing components.

• 2: Displays RAID rebuild status of the disk. Possible states are “R” – Rebuild, or “M” – migration.

• Speed: The maximum speed of the drive. 1.5 Gbps indicates a SATA1 drive, 3.0 Gbps indicates

a SATA2 drive, and unknown indicates that the drive does not support either of the two levels.

Auto spindown: If auto spindown is enabled, after a set amount of time (30 seconds, 1 minute, 5 minutes,
or 30 minutes) of inactivity, RTX-UR will spin down the hard drives to save power. The drives will be spun
up again when the RTX-UR is accessed. Auto spindown is disabled by default. To enable auto
spindown, click the hyperlink “disabled.” On the following screen, select the desired auto spindown time
from the dropdown box:

Click the Confirm button.

5.5.2 Volume Group (VG)

The Volume Group screen displays information about all existing volume groups. To create a usable
RAID set, you will first need to create a new Volume Group. Click the Create button.

This brings up the VG creation screen. Enter a name for the new VG in the first field then select your
desired RAID type from the dropdown box. WiebeTech recommends RAID5 for maximum performance,
capacity, and security. For more information on RAID, see Chapter 1: Introduction to RAID. Click Select
PD to select the drives that will be added to the VG. Note: Drives must be marked as Free Disks (FR)
before they can be added to a VG. To set drives to Free Disks, see section 5.5.1.

All available Free disks will be displayed. Check the drives that you wish to add to the VG, then click
Confirm.

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The selected PDs will now be displayed in the VG creation screen. Click next to proceed.

This brings you to a confirmation screen. Verify that the RAID level is correct and all of the disks you
selected are displayed under “RAID PD slot,” then click confirm to create the VG.

The VG will now display on the main VG screen.

The VG screen displays the following information:

• No: The VG number. Click the button underneath the number of a VG to view more information.

• Name: The name of the VG. Click the button below a VG’s name to rename the VG.

• Total (GB): The total capacity of the VG. Note: This will depend on both the number and capacity

of the drives that are part of the VG, and the RAID type of the VG.

• Free (GB): The free capacity of the VG (not yet assigned to a UDV).

• #PD: The number of drives in the VG.

• #UDV: The number of UDVs that have been created as part of the VG.

• Status: The status of the VG. Possible states are Online and Fail.

• 1: Displays “DG” if the VG is degraded. This generally means a hard drive is missing or has

failed.

• 2: Displays “R” if the VG is rebuilding.

• 3: Displays “M” if the VG is under migration.

• RAID: The RAID level of the volume group. The button underneath the RAID setting indicates

“migrate,” but it is recommended that if you wish to change RAID types or add disks, you simply
recreate the VG using the new RAID type as this is generally faster.

5.5.3 User Data Volume (UDV)

The User Data Volume main screen displays any UDVs and allows you to create and delete UDVs.

After a VG has been created, you can create associated UDVs. You must create at least one UDV to
access the drives of the RTX-UR with a computer. To begin this process, click Create. This brings up a
screen displaying the following:

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• Name: Enter a name for the UDV

• VG name: Choose the VG that you wish to add the UDV too.

• CV no.: Cache Volume number – if you have created multiple caches, you can select between

them. Normally the default option is preferred.

• Capacity: Enter the capacity of the UDV. The default uses the maximum capacity of the
associated VG. If you wish to create multiple UDVs on the selected VG, you will need to reduce
the capacity below the maximum so that there is space left on the VG for additional UDVs.

• Stripe height (KB): Determines how the RTX-UR organizes the RAID. Normally the default option
is preferred.

• Block size: Determines the minimum file size of the UDV. Higher block sizes can result in more
wasted space if many small files are saved to the drive, but are necessary to take advantage of
high capacity RAIDs. If you are creating a UDV over 2 TB in size, you must increase the
block size to 4096 to take advantage of the full capacity of the UDV. For more information,
see the Appendix, “Working with Volumes Greater than 2 TB”

• Read/Write: Allows selection of cache type. Normally the default option is preferred.

• Priority: Determines the priority that RTX-UR will give to RAIDing activities (rebuild, initialization)

versus priority given to file transfers. High priority will result in slower file transfers during
initialization, but provide for faster initialization.

After selecting your desired options, click Confirm. The new UDV will now display on the main UDV
screen:

The main UDV screen displays the following information:

• No.: The number of the UDV. Click the button below the number of a UDV to view more
information about that UDV.

• Name: The name of the UDV. Click the button below a UDV’s name to rename it.

• Size: The total capacity of the UDV. Click the button below the displayed size of a UDV to add

capacity to the UDV. Note: There must available space on the VG to extend the UDV.

• Status: The status of the UDV. Possible states are Online and Fail.

• 1: Displays the cache mode of the UDV. “WT” indicates that the cache is set to write through,

while “WB” indicates write back mode. Click the button below the cache mode to change the
cache mode.

• 2: Displays the priority of RAID functions for the UDV. Possible states are HI, MD (medium), and
LO. Click the button below a UDV’s priority to change the priority.

• 3: Displays the RAID activity of the UDV. “I” indicates that the UDV is initializing a RAID, “R”
indicates that the UDV is rebuilding a RAID, and “M” indicates that the UDV is under migration
between RAID types.

• R %: Displays progress of the activity indicated in column “3.” Note: Initializing a RAID5 may take

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several hours.

• RAID: The RAID level of the UDV. This was chosen during the VG creation.

• #LUN: Number of LUNs that the UDV is using. 1 LUN must be attached before use with a

computer. See section 6.6.5 for more information on attaching a LUN.

• VG name: The name of the VG associated with the UDV.

• CV (MB): The cache volume of the UDV.

5.5.4 Cache Volume

The Cache volume screen allows the creation and management of multiple caches. By default, a global
cache using all of the cache memory is created and automatically assigned to all UDVs created.

The cache volume screen displays the following information:

• No.: The number of the cache. Global cache is always first. Click the button below to view more
information.

• Size: The size of the cache. By default, the global cache uses all available cache space. If you
wish to create additional caches, you must click on the button below the size of the global cache
and enter a number lower than the maximum value, then click Confirm. This frees up space to
create a new cache. Now click Create, enter the desired size of the new cache, and click
Confirm. The new cache will now be an option under “CV No.” when creating a new UDV.

• UDV name: The name of the UDV associated with the cache. Global is default for all UDVs.

5.5.5 Logical Unit

The Logical Unit is what your computer will use to access and manage SCSI devices. In order to access
a UDV, you will need to attach a Logical Unit Number (LUN) to that UDV. To attach a LUN, click the
Attach button:

The following options are available:

• UDV: Choose the UDV to which you wish to attach a LUN.

• Host: The Host field is filled with an asterisk by default, meaning that any host can access the

UDV. You may change the field if you wish to limit access to specific hosts.

• LUN: The LUN field allows you to select which LUN to attach to the UDV. The default option is
normally acceptable.

• Permission: Choose Read-write or Read-only for accessing the UDV.

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Click Confirm after selecting your desired settings. The main Logical Unit Screen will now display the
LUN you have just created:

5.6 Enclosure Management

Enclosure management gives access to the following menu options: SES config, Hardware Monitor and
SMART.

5.6.1 SES Config

SCSI Enclosure Services, or SES, is a command set that is used to manage and sense the state of the
power supplies, cooling devices, displays, indicators, and individual drives of a SCSI device. The RTX­UR is an SES compliant enclosure, however, in order to use manage RTX-UR using SES you must have
the appropriate software installed on your computer. An example is SMART Monitor, offered by Santools
at www.santools.com.

To enable SES on your RTX, you must have a UDV set up and a LUN attached. Once you have done
this, navigate to SES Config and simply click the Enable button, then click Confirm. The SES-enabled
LUN will show up on the main SES screen.

5.6.2 Hardware Monitor

The Hardware Monitor displays information about the voltages and temperatures of the RTX-UR.

Auto shutdown feature: When this checkbox is enabled, the RTX-UR will automatically shut down if any of

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the voltages or temperatures displayed stray outside of the minimum or maximum values. Auto shutdown
is enabled by default to protect the hardware of the RTX-UR.

5.6.3 S.M.A.R.T.

S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) is a diagnostic tool for hard drives that
gives advanced warning in some cases of hard drive failure. S.M.A.R.T. measures various attributes of a
hard drive at all times to detect if certain values have moved outside of a certain range. The S.M.A.R.T.
option allows you to view the S.M.A.R.T. status of all of your hard drives.

5.7 Maintenance

The maintenance screen gives access to the firmware and configuration functions: Upgrade, Info, Reset
to default, Config import & export, and Shutdown.

5.7.1 Upgrade

The upgrade function allows you to upgrade the firmware of the RTX-UR. DO NOT USE THIS
FUNCTION WITHOUT SPECIFIC INSTRUCTION FROM WIEBETECH TECHNICAL SUPPORT. Doing
so could result in malfunction of your RTX-UR.

5.7.2 Info

Click on Info to display system information:

5.7.3 Reset to default

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The Reset to Default option allows you to restore settings to the factory defaults. After clicking Reset to
Default, you will need to click Confirm to verify.

5.7.4 Config Import & Export

The config import & export function allows you to import or export a firmware config file. DO NOT USE
THIS FUNCTION WITHOUT SPECIFIC INSTRUCTION FROM WIEBETECH TECHNICAL SUPPORT.

5.7.5 Shutdown

The Shutdown feature allows you to shutdown or reboot the RTX-UR’s RAID controller and LCD
controller. Note: Choosing Shutdown will not shut down the physical components of the RTX-UR (fans,
drives, power supply). However, it will flush data from the cache to the physical drives, which is
recommended before physically shutting down using the power switch on the unit to prevent data
corruption.

5.8 Quick Set-up of RAID

Follow these instructions to quickly create a RAID set using the GUI:

a. Click on Volume Config, then Volume Group.
b. Choose Create. Select the RAID level you would like to use (usually RAID 5). If there is an error

saying "Disk is not enough" you'll need to go to Physical Disk, select all of the disks you wish to include
in the Volume Group, and press the Free Disk button.
c. Click on Select PD. Select all the hard drives
you wish to put into the new RAID.* You’ll need
to confirm your choice.
d. Next, go to User Data Volume (UDV) and
choose Create. Select the capacity you want
for this UDV. (See note at right.)
e. The rest of the details can be left at the
default setting. You’ll need to confirm several times.
f. You should wind up back at the main UDV screen. The RAID will begin initializing, and progress
will be displayed in the R% column. Depending on the RAID type and size, the initialization could
take several hours. The R% number will disappear when the initialization has finished. Note: some
RAID types initialize almost instantaneously, so you may not see a progress meter.
g. Select the check box next to the UDV you just created and then click Attach. If you created more than
one volume, you’ll need to repeat this step for each one.
h. Use the default settings on the next screen. You’ll need to confirm your selections.

* With the RTX400-UR, the number of drives contained in the RAID group can be as high as eight using
the Infiniband expansion port on the rear of the unit. This port allows you to connect another 4-bay JBOD
eSATA enclosure (e.g. RTX400-SJ), or multiple 1-bay eSATA drive enclosures and add those additional
drives to the RTX400-UR’s RAID. Note: These additional drives must be added at the time the RAID is
first created.

5.9 Connecting to your computer

a. First, make sure your computer is turned off. Plugging a SCSI cable into a live host could cause

damage to the host. Besides, since SCSI is not hot-swappable your computer would not see the RTX
until it is restarted.

NOTE: If the total capacity of your volume exceeds
2TB, it is likely you will encounter problems using that
volume on most current operating systems. If that is the
case, you will most likely wish to divide the capacity into
two or more volumes of less than 2TB each. Please
see the section labeled, "Working with volumes > 2TB."

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b. Connect the SCSI cable to one of the channels on the

back of the RTX. Connect the other end to the host
computer. If your computer does not have an available
SCSI port, you will need to install a SCSI host bus adapter
(HBA). If the SCSI port on your computer is a different type
and the cable will not fit, you may need to use an adapter.
Install a terminator in the other port of that channel

c. Connect the power cord to the RTX and a grounded electrical outlet.

NOTE: If you are using a SCSI host card
that would normally support RAID
functionality, you will need to disable any
and all RAID settings on the card for the
RTX to be detected. If you cannot disable
the RAID settings, select JBOD mode.

d. Turn on the RTX. After it is started up and ready, turn on your computer. If you turn on the computer
first, it will not be able to see the RTX.

Chapter 6: Formatting new volume(s)

If you did not purchase the RTX with preconfigured drives, you will need to format the new volume(s)
before using them. This is typically done using
tools built in to your computer’s operating
system. (For example, Disk Utility for Mac OS
X or Disk Management for Windows.) Consult
your computer’s operating manual for details.

NOTE: When formatting a volume larger than 2TB in
Windows Vista, you may be prompted to select either
MBR or GPT for initialization. MBR will truncate the
volumes to 2TB each, creating multiple partitions if
necessary. GPT will allow volumes over 2TB, but is not
compatible with all previous versions of Windows.

Usage with Macintosh computers

Mounting and Ejecting Volumes

When you connect the unit to the Mac for the first time and turn on the power,
you’ll probably see a message saying that the disk is unreadable. This is
because you must format the volume before using it. The easiest way to do
this is to use Mac OS X’s Disk Utility. If you plan to use the unit on both Macs
and PCs, select “MS DOS File System” as the format type. If you only plan to
use the unit on Macs, then select “Mac OS Extended”. After the volume is
formatted, an icon representing the drive volume will appear (“mount”) on the
desktop. You can now use the volume just like an internal hard drive.

Eject the volume before powering down the unit by dragging the volume’s icon
to the trash bin, or by selecting the volume then pressing Command-E. Shutting down the unit without
first ejecting the volume can result in data loss.

Usage with Windows computers

Formatting Volumes

Before you can use your RTX-UR, you must first format the drives into a volume. Use Disk Management,
which you can find by right-clicking on My Computer then selecting Manage. Select NTFS for the format
type.

After the volume is formatted, an icon representing the drive volume will appear in My Computer. You
can now use the volume just like an internal hard drive.

Ejecting Volumes

Unlike external storage devices that connect via FireWire or USB, SCSI devices cannot usually be
ejected. It is possible to disable the device using Device Manager. Whether or not you choose to disable

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Vendor

Model

Vendor

Model

Vendor

Model

Vendor

Model

the device in this way, always make sure the drives are not being accessed before shutting off the RTX­UR. If the unit is turned off in the middle of a data input/output process, data loss may result.

Appendix A. Certification list

RAM
(RAM Spec: 184pins, DDR333(PC2700), Reg.(register) or UB(unbuffer), ECC or Non-ECC.)

Unigen UG732D6688KN-DH, 256MB DDR333 (UB)
Unigen UG732D7588KZ-DH, 256MB DDR333 (Reg, ECC)
Unigen UG764D7588KZ-DH, 512MB DDR333 (Reg, ECC)
Unigen UG7128D7588LZ-DH, 1GB DDR333 (Reg, ECC)
Unigen UG732D6688KS-DH, 256MB DDR333 (UB)
Unigen UG764D6688LS-DH, 512MB DDR333 (UB)
Trenscend 256MB DDR333 (Reg ECC)
Trenscend 512MB DDR333 (Reg ECC)
Trenscend 1GB DDR333 (Reg ECC)

iSCSI HBA Card

Adaptec 7211C (Gigabit, 1 port, TCP/IP offload, iSCSI offload)
QLogic QLA4010C (Gigabit, 1 port, TCP/IP offload, iSCSI offload)

NIC

Intel PWLA8490MT (Gigabit, 1 port, TCP/IP offload)
Intel PWLA8492MT (Gigabit, 2 port, TCP/IP offload)
Intel PWLA8494MT (Gigabit, 4 port, TCP/IP offload)

SATA Hard Drive

Hitachi Deskstar 7K250, HDS722580VLSA80, 80GB, 7200RPM, SATA, 8M
Hitachi Deskstar 7K80, HDS728080PLA380, 80GB, 7200RPM, SATA-II, 8M
Hitachi Deskstar 7K500, HDS725050KLA360, 500G, 7200RPM, SATA-II, 16M
Hitachi Deskstar 7K80, HDS728040PLA320, 40G, 7200RPM, SATA-II, 2M
Maxtor DiamondMax Plus 9, 6Y080M0, 80G, 7200RPM, SATA, 8M
Maxtor DiamondMax 11, 6H500F0, 500G, 7200RPM, SATA 3.0Gb/s, 16M
Samsung SpinPoint P80, HDSASP0812C, 80GB, 7200RPM, SATA, 8M
Seagate Barracuda 7200.7, ST380013AS, 80G, 7200RPM, SATA, 8M
Seagate Barracuda 7200.7, ST380817AS, 80G, 7200RPM, SATA, 8M, NCQ
Seagate Barracuda 7200.8, ST3400832AS, 400G, 7200RPM, SATA, 8M, NCQ
Seagate Barracuda 7200.9, ST3500641AS, 500G, 7200RPM, SATA-II, 16M
Western Digital Caviar SE, WD800JD, 80GB, 7200RPM, SATA, 8M
Western Digital Caviar SE, WD1600JD, 160GB, 7200RPM, SATA, 8M
Western Digital Raptor, WD360GD, 36.7GB, 10000RPM, SATA, 8M
Western Digital Caviar RE2, WD4000YR, 400GB, 7200RPM, SATA, 16M, NCQ

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Level

Type

Description

Info

Info

Level

Type

Description

Warning

Error

Info

Info

Error

Error

Warning

Level

Type

Description

Warning

Warning

Warning

Warning

Level

Type

Desc

ription

Info

Info

Info

Level

Type

Description

Info

Warning

Info

Warning

Warning

Warning

Info

Error

Appendix B. Event notifications

PD/S.M.A.R.T. Events

Warning

Physical HW Events

HDD IO Events

SES Events

Disk inserted Info: Disk <slot> is inserted.
Disk removed Info: Disk <slot> is removed.
S.M.A.R.T. threshold exceed
condition

ECC error Warning: Single-bit ECC error is detected.
ECC error Error: Multi-bit ECC error is detected.
ECC DIMM Installed Info: ECC Memory is installed.
Non-ECC installed Info: Non-ECC Memory is installed.
Host chip failure Error: Host channel chip failed.
Drive chip failure Error: Drive channel chip failed.
Ethernet port failure Warning: GUI Ethernet port failed.

Warning: S.M.A.R.T. threshold
condition exceeded.

Disk error Error: Disk <slot> read block error.
Disk error Error: Disk <slot> writes block error.
HDD failure Error: Disk <slot> is failed.
Channel error Error: Disk <slot> IO incomplete.

Warning

Environmental Events

Error

Error

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SES load conf. OK Info: SES configuration has been loaded.
SES Load Conf. Failure Error: Failed to load SES configuration. The SES device

is disabled.
SES is disabled Info: The SES device is disabled.
SES is enabled Info: The SES device is enabled

Admin Login OK Info: Admin login successfully.
Admin Login Fail Warning: Admin failed to login.
Admin Logout OK Info: Admin logout successfully.
Admin Logout Fail Warning: Admin failed to logout.
Thermal critical Error: System Overheated! The system will auto shutdown

immediately.
Thermal warning Warning: System temperature is high.
Voltage critical Error: System voltages failed! The system will auto

shutdown immediately.
Voltage warning Warning: System voltage is slightly high/low.
PSU restore Info: Power <number> has been restored.
PSU Fail Error: Power <number> has failed.

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Info

Error

Error

Error

Info

Warning

Info

Warning

Info

Info

Level

Type

Description

Info

Info

Error

Warning

Level

Type

Description

Info

Error

Info

Info

Info

Error

Level

Type

Description

Info

Warning

Info

Info

Warning

Info

Info

Warning

Info

Info

Info

Warning

Info

Info

Warning

Warning

Warning

Info

System Config Events

Fan restore Info: Fan <number> has been restored.
Fan Fail Error: Fan <number> has failed.
Fan non-exist Error: System cooling fan is not installed.
AC Loss Error: AC loss for the system has been detected.
Mgmt Lan Port Active Info: Management LAN Port is active.
Mgmt Lan Port Failed Warning: Failed to manage the system via the LAN Port.
RTC Device OK Info: RTC device is active.
RTC Access Failed Warning: Fail to access RTC device
Reset Password Info: Reset Admin Password to default.
Reset IP Info: Reset network settings set to default.

Warning

Warning

Sys Config. Defaults Restored Info: Default system configurations restored.
Sys NVRAM OK Info: The system NVRAM is active.
Sys NVRAM IO Failed Error: Can’t access the system NVRAM.
Sys NVRAM is full Warning: The system NVRAM is full.

System Maintenance Events

Firmware Upgraded Info: System firmware has been upgraded
Firmware Upgraded Failed Error: System firmware upgrade failed.
System reboot Info: System has been rebooted
System shutdown Info: System has been shutdown.
System Init OK Info: System has been initialized OK.
System Init Failed Error: System could be initialized in the last boot up.

LVM Events

VG Created OK Info: VG <name> has been created.
VG Created Fail Warning: Failed to create VG <name>.
VG Deleted Info: VG <name> has been deleted.
UDV Created OK Info: UDV <name> has been created.
UDV Created Fail Warning: Failed to create UDV <name>.
UDV Deleted Info: UDV <name> has been deleted.
UDV Attached OK Info: UDV <name> has been LUN-attached.
UDV Attached Fail Warning: Failed to attach LUN to UDV <name>.
UDV Detached OK Info: UDV <name> has been detached.
UDV Detached Fail Warning: Failed to detach LUN from Bus <number>

UDV_OP Rebuild Started Info: UDV <name> has started rebuilding.
UDV_OP Rebuild Finished Info: UDV <name> has completed rebuilding.
UDV_OP Rebuild Fail Warning: Failed to complete UDV <name> rebuilding.
UDV_OP Migrate Started Info: UDV <name> has started migration.
UDV_OP Migrate Finished Info: UDV <name> has completed migration.
UDV_OP Migrate Failed Warning: Failed to complete UDV <name> migration.
VG Degraded. Warning: VG <name> is under degraded mode
UDV Degraded Warning: UDV <name> is under degraded mode.
UDV Init OK Info: UDV <name> has completed the initialization.
UDV_OP Stop Initialization Warning: Failed to complete UDV <name>

SCSI_ID <number> LUN <number>.

initialization.

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Warning

Warning

Warning

Info

Error

Info

Info

Info

Info

Info

Info

Info

Warning

Info

Info

Info

UDV IO Fault Error: IO failure for stripe number <number> in UDV

<name>.
VG Failed Error: Failed to access VG <name>.
UDV Failed Error: Failed to access UDV <name>.
Global CV Adjustment Failed Error: Failed to adjust the size of the global cache.
Global Cache Info: The global cache is OK.
Global CV Creation Failed Error: Failed to create the global cache.
UDV Rename Info: UDV <name> has been renamed as <name>.
VG Rename Info: VG <name> has been renamed as <name>.
Set VG Dedicated Spare
Disks
Set Global Disks Info: Assigned Disk <slot> to the Global Spare Disks.
UDV Read-Only Info: UDV <name> is a read-only volume.
WRBK Cache Policy Info: Used the write-back cache policy for UDV

WRTHRU Cache Policy

High priority UDV Info: UDV <name> is set to high priority.
Mid Priority UDV Info: UDV <name> is set to mid priority.
Low Priority UDV Info: UDV <name> is set to low priority.

Info: Assigned Disk <slot> to be VG <name>

dedicated spare disk.

<name>.

Info: Used the write-through cache policy for UDV

<name>.

Appendix C: Working with Volumes over 2TB in size

Although the RTX can create data volumes larger than 2TB, operating systems cannot usually access
such volumes. This is because most systems support only 32-bit LBA (Logical Block Addressing).

Newer operating systems (Windows Server 2003, Vista, Mac OS 10.5.x) should be able to use 2TB+
volumes without difficulty. You will simply need to do one of the following two things while creating the
UDV (User Data Volume):

• Change the LBA to 64-bit

• Increase the block size to 4096

Windows

Neither of the options above will work for Windows versions before Server 2003. You will need to make
more than one UDV, each less than 2000GB in size. Each UDV also needs a different LUN.

Mac OS

Although Mac OS 10.4.x supports only 32-bit LBA, increasing the block size to 4096 will allow you to
create a 2TB+ volume that is usable by the OS.

Linux

Versions of Linux vary, but using one of the above methods may allow you to create a 2TB+ volume that
your distribution can use.

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Appendix D: Warnings and Notices

• Use only hard drives that are in perfect condition. Avoid using drives that have ever developed
bad sectors during previous usage. This could lead to possible device failure or loss of data.

• The RTX supports SATA hard drives of various specifications and different capacities. However,
we recommend using drives of the same brand and type for optimal performance. If drives of
different capacities are used in a RAID, the capacity of the smallest drive will determine how much
of each drive is used. The additional capacity on the larger drives will not be used by the RAID.

• RAID level 0 will allow you to use the full combined capacity of the drives, and offers the best data
transfer speeds. However, RAID 0 offers no protection for the data. If one drive fails in a RAID 0,
the data on all of the drives is irretrievably lost. Before creating a RAID, investigate the various
RAID types and choose the one that is best for your needs.

• Always back up data before switching RAID types. You must reformat your drives afterwards.

• Before starting any type of hardware installation, please ensure that all power switches have been

turned off and all power cords have been disconnected to prevent personal injury and damage to
the hardware.

• To avoid overheating, RTX should be operated in a well-ventilated area and in such a way that
sufficient airflow is maintained across the controller chips.

• Static electricity can damage electronic components such as the exposed circuitry on hard drives.
When swapping hard drives in the RTX, take precautions to guard against such damage:

o Work in a static-free environment
o Wear a grounded anti-static wrist strap
o Store uninstalled components in anti-static protective bags
o Handle the drives by their edges and avoid touching the exposed circuitry

Appendix E: Frequently Asked Questions (FAQ)

Q. I created one volume, but my computer sees two of them. Why?
A. There may be two LUNs assigned to that volume. To check this, use the GUI. Navigate to Volume

Config and then Logical Unit. If there are two LUNs for the same volume, click the checkbox for one of

them and click on “detach.” Note: You may still see two volumes until you restart your computer.

Q: I've hooked up the LAN GUI port to my DHCP-enabled network, but the LCD displays an IP address
that is not on my network and I cannot connect to the GUI control panel using that IP address in my web
browser.
A: This may occur if you plugged in the LAN GUI after the RTX has already started up and initialized, or if
you previously configured the RTX for a static network or direct connection. The solution is to use the
LCD interface to obtain a DHCP address. Press ENT, then use the up or down arrows to scroll to the
option Change IP config. Press ENT. The screen will say DHCP. Press ENT then press the up arrow
to select Yes. Press ENT. The RTX will now attempt to acquire a DHCP address. This new address will
be displayed on the main screen of the LCD.

Q. When I try to log on to the RTX-UR using the IP address under the iSCSI configuration menu nothing
happens.
A. Sometimes when you first set up the RTX-UR you'll need to reattach the LUN (Logical Unit Number) if
it doesn't work the first time.

Q: I’ve formatted the RTX’s drive, and my disk utility reports that a volume was successfully created, but I
can’t find the volume or access it.
A: Try restarting your computer. Sometimes this is a necessary step before a new volume will become
usable.

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WiebeTech LLC

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Controller Display:

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Appendix F: Technical Specifications

Product name/code:
Raid Levels Supported:

Host Interfaces:

Data Interface Speeds:
Drive Types Supported:
TrayFree™ Technology:
Online Auto-Rebuild:
Shock Absorbing Bays:

LED Indicators:

Security:

Operating System
Requirements:

Operating Temperature:
Operating Humidity:
Power Switch:

Power Supply:

Cooling Fan:
Safety Certification:
External Material:

Shipping Weights:

Dimensions:

Warranty:

RTX and TrayFree are trademarks of WiebeTech LLC. Other marks are the property of their respective owners.

© 2008 WiebeTech LLC. All rights reserved.

FCC Compliance Statement: “This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.”

In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the problem:

1) Ensure that your unit is plugged into a grounded electrical outlet.

2) Use a data cable with RFI reducing ferrites on each end.

3) Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.

If you have any questions or problems, please contact [e-mail] for technical support. If you are
interested in purchasing more WiebeTech products, check our website or contact [e-mail]. We
appreciate being able to serve you!

R T X - U R U se r ’ s M a n u al - 32 -

RTX400-UR, RTX400H-UR, RTX600-UR, RTX600H-UR & RTX800-UR
RAID 0, 1, 0+1, 3, 5, 6 & JBOD

• Dual SCSI Ultra320

4 expandable eSATA ports (RTX400-UR and RTX400H-UR only)
Up to 320MB/s
SATA1 and SATA2 hard disk drives
Yes
Yes
Yes (RTX400-UR, RTX400H-UR & RTX600H-UR)

• Alarm Indicator

• Power Indicator

Access Indicator
Separate key lock for each HDD (RTX400-UR, RTX400H-UR & RTX600H-UR)
LCD screen with yellow backlight/control panel

• Windows XP, Vista

• Mac OS X 10.2.6 or later

Linux distributions using Kernel version 2.4 or above
50 – 85° Fahrenheit (10 – 30° Celsius)
5% to 95%, noncondensing
2 position: On / Off

• Input: 100-240VAC

Output: 200 Watts
8cm Ball Bearing Fan (x2 for RTX600H-UR & RTX800-UR)
CE/FCC
Aluminum alloy case

• RTX400-UR: 16.3lbs sans drives, 20.3lbs with drives

• RTX400J-UR: 16.3lbs sans drives, 20.3lbs with drives

• RTX600-UR: 19lbs sans drives, 25lbs with drives

• RTX600H-UR: 22lbs sans drives, 30lbs with drives

RTX800-UR: 23lbs sans drives, 33lbs with drives
177mm W x 270mm D x 274mm H (RTX400-UR, RTX400H-UR & RTX600-UR)
177mm W x 270mm D x 361mm H (RTX600H-UR and RTX800-UR)
3-year limited warranty. See warranty statement for details and limitations.
WiebeTech offers free phone support for 90 days after purchase (1-866-744-

8722). After 90 days, email support is available at [e-mail].

Tested to comply

with FCC standards

FOR HOME OR OFFICE USE