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User instructions
The mind
TM
220 / mindTM220Z
Series
m2-19 / m2Z-19
Behind-the-ear
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Your hearing aid
(To be filled out by the hearing care professional)
Date: _____________________________
Battery size: _______________________
Listening programs Chosen program position
Master
Acclimatization
Music
TV
Comfort
Audibility Extender
T
M + T
Zen
Contents
Thank you…. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
The hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Function signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Light emitting diode (LED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Inserting the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Low battery indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Battery drawer lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Turning the hearing aid on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Positioning the hearing aid and earmold . . . . . . . . . . . . . . . . . . . . . 13
Removing the hearing aid and earmold . . . . . . . . . . . . . . . . . . . . . . . 14
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Fine tuning volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Listening programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Zen program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Indications for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Directions for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Switching between the listening programs . . . . . . . . . . . . . . . . . . .24
Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
The hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
The earmold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Audio input. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
FM systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
In case of malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Caring for your hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Good advice and warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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Thank you…
…for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
We hope you will be pleased with your new Widex
hearing aid.
The hearing aid
The illustration below shows the hearing aid and earset. The ear-set consists of tubing and an earmold.
1. Microphone cover
2. Volume control is available on some models.
3. Light emitting diode
4. Program button
5. On/off switch
6. Battery drawer with a nail grip
7. Integrated earhook
8. Tubing
9. Earmold
10. Sound bore
11. Vent (optional)
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Important
Please read this booklet carefully before you start using
your hearing aid.
Your hearing aid, ear-set and accessories may not
look exactly as illustrated in this booklet. We also reserve the right to make any changes considered necessary.
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Right/left identification
If you wear hearing aids on
both ears, it is a good idea to
ask your hearing care professional to put color marks on the
hearing aids (red mark = right
and blue mark = left).
The arrow shows the position
of the identification mark.
Function signals
Your hearing aid may be set to produce a signal to indicate the use of certain functions. The signal may be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
Light emitting diode (LED)
The hearing aid is provided with a light emitting diode.
This may be set to flash when:
• a signal is received from a remote control, if such is
used.
• the hearing aid is turned on or certain listening programs are activated.
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The battery
We recommend zinc-air batteries. Use a size 13 battery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiration date and the recommendations regarding disposal of used batteries on the battery pack.
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove the
adhesive tab. Once the tab has been
removed, the battery will start func-
tioning after a few seconds. Do not
use batteries on which there is a sticky residue from the
tab or other unwanted substance.
1. Use the nail grip to swing the battery drawer open.
2. Place the battery so that the plus (+) sign of the bat-
tery faces upwards.
3. You can use the battery magnet provided to steer
the battery into place.
If the battery drawer does not close easily, the battery
is incorrectly inserted. When changing battery, it is a
good idea to hold the hearing aid over a table.
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Low battery indication
In the standard setting the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 7). If the setting with tone indication has
been chosen, four beep-tones will be produced. Once
the battery is totally exhausted, the hearing aid will be
completely silent. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid.
Battery drawer lock
The hearing aid may be provided
with a battery drawer lock. This lock
can be a good choice if the hearing
aid is worn by a child. The tool used
to open the lock is the small screwdriver included in the cleaning accessories.
The lock is opened by pushing it to the right and then
downward with the tool in
one movement as illustrated.
Important
Your hearing aid may stop functioning, for instance if
the battery is exhausted. You should be aware of this
possibility, in particular when you are in traffic or are
otherwise dependent on warning signals.
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Turning the hearing aid on and off
The battery drawer of your hearing aid also functions
as the on/off switch.
1. Push the switch upwards to turn the hearing aid on.
If you have just turned off the hearing aid, wait at
least three seconds before turning it on again.
2. Push the switch downwards to turn the hearing aid
off.
3. The word “OFF” is clearly visible on the switch when
the hearing aid is turned off.
In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page 7).
Please remember to turn off the hearing aid when it is
not in use. Remove the battery if the hearing aid will
not be used for several days.
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Positioning the hearing aid and
earmold
1. Insert the earmold in the ear canal while holding
the lower part of the tubing.
2. It may help to pull the outer ear backwards and upwards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
earhook of the hearing aid rests comfortably on the
ear, close to your head.
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Removing the hearing aid and
earmold
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the earmold out of the ear canal,
while holding the lower part of the tubing.
If it is difficult, you can try to move the earmold carefully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
Automatic volume adjustment
The hearing aid volume is adjusted automatically in accordance with your sound environment.
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Important
Your hearing aid is a powerful instrument. Do not
use it at uncomfortably high volume levels for
prolonged periods of time – it might damage your
hearing.
If the volume in your hearing aid is generally too loud
or too weak, or if the reproduced sounds are distorted,
or if you would like any further information, consult
your hearing care professional.
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Fine tuning volume
Your hearing aid may be provided with a volume control, shaped like a small lever.
Push the lever upwards to gradually raise the volume.
Push the lever downwards to
gradually lower the volume.
Each time you operate the volume control, you will
hear a beep-tone unless you have chosen to have the
tone indication deactivated (see page 7). When you
raise the volume, you will hear a higher beep-tone for
each step the volume is raised. When you lower the volume, you will hear a deeper beep-tone for each step
the volume is lowered. When the maximum or minimum adjustment level is reached, a steady tone will
sound.
To turn off the sound completely:
• Keep pressing the volume control lever downwards
after the steady tone has sounded.
To turn the sound on again:
• Press the lever upwards or
• Change listening program or
• Turn the hearing aid off, wait 3 seconds and turn it on
again.
Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.
If you wish to have the volume control disabled, please
consult your hearing care professional.
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Listening programs
Your hearing aid may be provided with up to three listening programs intended for specific listening situations.
At the front of this booklet your hearing care professional can list which of the following listening programs are available in your hearing aid. If your needs
change over time, the combination of those listening
programs can be changed.
Master: Standard program.
Acclimatization: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise.
Audibility Extender: Makes high-frequency sounds
audible.
T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a specially adapted telephone or loop system is
installed. If you activate the telecoil program, you listen
to a specific sound source and shut out surrounding
sounds. (Please remember that there are situations in
which it is particularly important to be able to hear the
surrounding sounds (e.g. traffic, warning signals)).
M + T: In this program you listen via the hearing aid
microphone (M) and the telecoil (T).
* Zen: Makes fractal tones. The generated sounds are
adjusted according to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without
amplification) in quiet when you are not required to
hear surrounding sounds.
If your hearing aid is provided with this program option, up to two listening programs with one Zen style
each can be programmed. Furthermore, a special Zen
program can be made available. This is called Zen+ and
can contain up to three Zen styles.
* NOTE: The Zen listening program is only available
in mind440, mind330Z and mind220Z series models.
Zen+ is only available in the mind440 series.
Important
Use of the different Zen programs may interfere with
hearing surrounding sounds including speech. The
programs should not be used when hearing such
sounds is important. Switch the hearing aid to a nonZen program in those situations.
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Zen program
Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical
tones (and sometimes a rushing noise) in the background using the latest in Fractal technology. These
sounds are shaped according to your hearing loss so
you can listen to them at any time and at any place with
a simple push of the program button. The Zen program
may be used alone (without amplification) in quiet
when you are not required to hear surrounding sounds.
Or, it may be used with the Master program so both the
surrounding sounds and the generated sounds (fractal
tones and noise) are heard together.
Benefits
The Zen program provides a relaxing listening background for some people. When the Zen program is
used in a tinnitus management program, its wearer
may experience some relief from tinnitus.
Indications for use
The Zen program is intended to provide a relaxing
sound background (i.e., music/noise source) for adults
who desire to listen to such a background in quiet. It
may be used as a sound therapy tool in a tinnitus treatment program that is prescribed by a hearing healthcare professional (audiologists, hearing aid specialists,
otolaryngologists) who is trained in tinnitus management.
Directions for use
The Zen program can be activated with a simple push
of the program button on the hearing aid (or on the remote control). Depending on how your Hearing Healthcare Professional has set up the program, you can access the Zen program by a “short-press” of the program
button or a “long-press” of the program button.
• “Short-Press” option – the program button is pressed
for less than a second. At most two listening programs can be programmed for Zen.
• “Long-Press” option – the program button is pressed
and held for more than 1 second. Up to three Zen
styles are available. A “short-press” of the program
button in the long-press mode will allow you to cycle
through the available Zen styles. You can exit the
“long-press” mode by pressing and holding the program button for more than a second.
Because of the unique ways in which Zen is programmed in your hearing aid, please follow the recommendations of your hearing healthcare professionals
as to how to use the program, when to use the program and/or how long to use the program.
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Precautions
To ensure the safety and effectiveness of the Zen program when used as a sound therapy tool for tinnitus,
the tinnitus management program must be designed
and conducted by Hearing Healthcare Professionals
who are trained in tinnitus management. A tinnitus
management program should include a complete audiological evaluation, tinnitus diagnosis, counseling,
use of proper amplification and/or sound therapy
tools. Prior to any tinnitus management program, it is
advisable that you seek medical attention to exhaust
any medical or surgical treatment options.
Use your hearing aid and the Zen program according
to the directions and schedule recommended by your
hearing healthcare professionals.
Warnings
Use of the Zen program may interfere with hearing everyday sounds including speech. It should not be used
when hearing such sounds is important. Switch the
hearing aid to a non-Zen program in those situations.
Risks
There are no known risks or side effects associated
with the use of the Zen program. However, consistent
with our recommendations on the use of conventional
hearing aids, stop using the hearing aids (and the Zen
program) and seek attention from your hearing healthcare professional if any of the following symptoms are
noted:
• Skin irritation
• Perceived decrease in loudness, tolerance of sounds,
speech not as clear, or worsening tinnitus
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Switching between the
listening programs
You can switch between the programs by using the program button
on the back of the hearing aid. Each
time you use the program button, a
click is produced unless this function has been disabled. A spoken message will indicate
your choice of program.
If your hearing aid is provided with the Zen+ program,
you access this program by pressing the program button for more than one second. This function is called
SmartToggle.
A short press of the program button in the Smart Toggle
mode will allow you to cycle through the available Zen
styles. You can exit SmartToggle by pressing and holding the program button for more than a second.
If you have chosen the tone indication, beep-tones tell
you which program you have chosen:
• Program 1: One short beep
• Program 2: Two short beeps
• Program 3: Three short beeps
• Zen+: Tone
If you wish to have the program button disabled,
please consult your hearing care professional.
Remote control
- an alternative way of operating the hearing aid
A remote control is an accessory for the
hearing aid. You can easily operate your
hearing aid without a remote control,
but it gives you a number of additional
options. For help in determining whether you could benefit from a remote control, please consult your hearing care
professional.
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Using a telephone
When using a telephone, we recommend that you hold the telephone against your head at an
angle above your ear, rather than
directly against the ear. If the
sound is not optimal, try moving
the telephone earpiece to a slightly different position. If using a landline telephone that
is hearing aid compatible and your hearing aid has
been programmed to include “T” (telecoil), you have
the option of choosing this setting for the best possible
sound.
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Cloth
2. Brush
3. Wax removing tool
4. Screwdriver
Contact your hearing care professional if you need
additional supplies of cleaning accessories.
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The hearing aid
Clean the hearing aid with
the soft cloth after use.
Never use water or cleaning
solutions to clean the hearing aid.
When the hearing aid is not in use,
the battery drawer should be left
open, so as to ventilate the hearing
aid and allow it to dry.
Consult your care hearing professional for more specific instructions on the care and maintenance of your
hearing aid.
The earmold
Make sure that your earmold is clean and free of earwax and moisture. Never use alcohol or other cleaning
solutions to clean the earmold.
Changing the tubing
If your ear-set tubing becomes slack, stiff, yellow or
cracked, or if the earmold no longer fits your ear, contact your hearing care professional for replacement.
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Accessories
Audio input
The hearing aid can be furnished with an audio shoe.
This allows direct connection to different kinds of accessories (FM and CROS/Bi-CROS systems), as well as
external audio equipment (radio, TV, etc.). In this way
the sound from, for example, a radio or someone provided with an FM microphone can be sent directly into
the hearing aid.
In the standard setting, the hearing aid automatically
switches to an audio program when an audio shoe is
attached. If you then wish to switch to one of the other
programs, you must use the program button on the
hearing aid. As soon as you remove the audio shoe, the
usual program order is re-established.
In the form on the next page, your hearing care professional can make a note of the audio programs you have
access to and where they are located.
For more information on the use of audio input consult
your hearing care professional.
Program Program order with audio shoe
1.
2.
3.
Important:
If the hearing aid is connected to an accessory requiring use of a power outlet, the accessory unit must conform to requirements stated in IEC international or UL
safety standards.Do not connect the hearing aid to
outlets that are labelled with one or more of the following symbols:
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FM systems
An FM system is an assistive listening device that can
be used as an accessory for the hearing aid.
The FM system makes it easier to understand speech in
difficult listening situations.
A wireless FM system consists of a
small radio transmitter with a microphone placed near the speaker and a
small radio receiver clicked onto the
hearing aid via an FM shoe. The operating range is approx. 49 feet depend-
ing on the surroundings. As the system
is wireless, both the listener and speaker have full freedom of movement within the specified range.
For help in determining whether you could benefit
from an FM system, please consult your hearing care
professional.
In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hearing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
drawer is pushed all the way upwards and that the
word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new battery in the hearing aid.
• The sound bore of the earmold is blocked. Clean the
blocked sound bore as described on page 28.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery in
the hearing aid.
• The sound bore of the earmold is blocked. Clean the
blocked sound bore as described on page 28.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
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If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmold or hearing aid
hook. Replace the tubing.
• The hook is cracked. Contact your hearing care profes-
sional.
• The earmold is not correctly placed in your ear canal.
Take the earmold out and reinsert it.
• The earmold fits loosely in your ear canal. Contact your
hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 12).
Caring for your hearing aid
The hearing aid is a valuable object and should be
treated with care. Here are some things you can do to
prolong the life of your hearing aid:
• Turn off your hearing aid when it is not in use. Remove the battery if the hearing aid will not be used
for several days.
• When the hearing aid is not in use, keep it in its case
in a cool, dry location out of reach of children and
pets.
• Do not expose the hearing aid to extreme temperatures or high humidity. Use care to dry the hearing
aid thoroughly after heavy perspiration e.g. such as
that which may occur with intense activity level during sports.
• Do not wear your hearing aid while in the shower or
swimming, or when using a hair dryer, perfume or
other sprays. Use care when applying topical lotions
such as suntanning oils, lotions or sunscreens.
• In environments with high humidity, a drying kit may
be used daily to reduce the amount of moisture inside the hearing aid. See the instructions enclosed
with the drying kit.
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Good advice and warnings
Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper
use can result in severe injury, or even fatalities. In
case of ingestion, contact a physician immediately
and the 24 Hour National Button Battery Ingestion
Hotline at: (202) 625-3333.
• Keep the hearing aid and its parts, accessories and
batteries out of reach of children and anyone else
who might swallow such items or otherwise cause injury to themselves. Do not change batteries in front
of them and do not let them see where you keep
your battery supply. Discard used batteries carefully.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swallowing it.
CAUTION
Risk of explosion if battery is replaced by an incorrect
type or recharged. Dispose of used batteries according
to the instructions.
• Never allow others to wear your hearing aid, as this
could cause permanent damage to their hearing.
• The hearing aid will not restore normal hearing but
can help you to make the best possible use of your
remaining hearing ability. However, you should be
aware that it takes time to get used to a new hearing
aid and new sounds.
• The use of hearing aids increases the risk of accumulation of earwax. Contact your physician/ENT doctor
if you suspect that a plug of earwax has accumulated
in your ear. Earwax may not only reduce your own
hearing but also the effect of the hearing aid considerably. It is a good idea to ask your physician to clean
your ears a couple of times a year.
• The hearing aid is made of modern non-allergenic
materials. Nonetheless, in rare cases skin irritation
may occur. If you notice skin irritation in or around
your ear or ear canal, contact your hearing care professional.
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• Be aware that the use of any type of hearing aid may
involve a slightly increased risk of infection in the ear
canal. An infection can arise as a result of inadequate
ventilation of the ear. We therefore recommend that
you remove the hearing aid and ear-set from your ear
at night to allow the ear canal to be ventilated. Make
sure that you clean and inspect your hearing aid and
ear-set as required. If an infection occurs, you should
seek medical attention and contact your hearing
care professional for advice on how to disinfect the
various hearing aid parts. Do not under any circumstances use alcohol, chlorine or similar substances.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during X-rays, MRI
scans, CT scans, short-wave diathermy, or similar radiation treatments and never place your hearing aid
in a microwave oven. These are some of the types of
radiation that can damage your hearing aid. Radiation from, for example, room surveillance equipment, burglar alarms and mobile phones is weaker
and will not damage your hearing aid. However, interference noise may result from these or other types
of sensors.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.
Hearing aids, accessories and batteries
should not be disposed of with normal
household waste. Please consult your
national Widex distributor for advice on
how to dispose of these items.
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Printed by HTO / 2010-10
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