Widex m2-19 User Instructions

User instructions

The mind

TM

220 Series

m2-19

Behind-the-ear

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Your hearing aid

(To be filled out by the hearing care professional)

Date: ____________________________

Battery size: ______________________

Listening programs Chosen program position

Master

Acclimatisation

Music

TV

Comfort

Audibility Extender

T

M + T

Zen

Contents

Thank you…. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

The hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Function signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Light emitting diode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Inserting the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Low battery indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Battery drawer lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Turning the hearing aid on and off. . . . . . . . . . . . . . . . . . . . . . . . 12

Positioning the hearing aid and earmould . . . . . . . . . . . . . . . . 13

Removing the hearing aid and earmould. . . . . . . . . . . . . . . . . . 14

Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Fine tuning volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Listening programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Switching between the listening programs. . . . . . . . . . . . . . . .20

Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

The hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

The microphone openings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

The earmould . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Changing the tubing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Audio input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

FM systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

In case of malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Caring for your hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Good advice and warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Thank you…

…for choosing a Widex hearing aid.

Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.

All illustrations in this booklet
show a right-ear hearing aid.

We hope you will be pleased with your new Widex
hearing aid.

The hearing aid

The illustration below shows the hearing aid and ear­set. The ear-set consists of tubing and an earmould.

1. Microphone cover

2. Volume control is available on some models.

3. Light emitting diode

4. Program button

5. On/off switch

6. Battery drawer with a nail grip

7. Integrated earhook

8. Tubing

9. Earmould

10. Sound bore

11. Vent (optional)

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Important

Please read this booklet carefully before you start using
your hearing aid.

Your hearing aid, ear-set and accessories may not
look exactly as illustrated in this booklet. We also
reserve the right to make any changes considered
ne-cessary.

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Right/left identification

If you wear hearing aids on
both ears, it is a good idea to
ask your hearing care profes­sional to put coloured marks on
the hearing aids (red mark =
right and blue mark = left).

The arrow shows the position
of the identification mark.

Function signals

Your hearing aid may be set to produce a signal to indi­cate the use of certain functions. The signal may be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.

Light emitting diode

The hearing aid is provided with a light emitting diode.
This may be set to flash when:

• a signal is received from a remote control, if such is
used.

• the hearing aid is turned on or certain listening pro­grams are activated.

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The battery

We recommend zinc-air batteries. Use a size 13 bat­tery for your hearing aid.

To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiry date and the recommendations regarding
disposal of used batteries on the battery pack.

Inserting the battery

Before inserting a new battery in the
hearing aid, remember to remove the
adhesive tab. Once the tab has been
removed, the battery will start func-

tioning after a few seconds. Do not
use batteries on which there is a sticky residue from the
tab or other unwanted substance.

1. Use the nail grip to swing the battery drawer open.

2. Place the battery so that the plus (+) sign of the

battery faces upwards.

3. You can use the battery magnet provided to steer

the battery into place.

If the battery drawer does not close easily, the battery
is incorrectly inserted. When changing battery, it is a
good idea to hold the hearing aid over a table.

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Low battery indication

In the standard setting the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 7). If the setting with tone indication has
been chosen, four beep-tones will be produced. Once
the battery is totally exhausted, the hearing aid will be
completely silent. We recommend that you always
have a spare battery with you.

Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid.

Battery drawer lock

The hearing aid may be provided
with a battery drawer lock. This lock
can be a good choice if the hearing
aid is worn by a child. The tool used
to open the lock is the small screw­driver included in the cleaning ac­cessories.

The lock is opened by push­ing it to the right and then
downward with the tool in
one movement as illustrat­ed.

Important

Your hearing aid may stop functioning, for instance if
the battery is exhausted. You should be aware of this
possibility, in particular when you are in traffic or are
otherwise dependent on warning signals.

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Turning the hearing aid on and off

The battery drawer of your hearing aid also functions
as the on/off switch.

1. Push the switch upwards to turn the hearing aid
on. If you have just turned off the hearing aid, wait
at least three seconds before turning it on again.

2. Push the switch downwards to turn the hearing aid
off.

3. The word “OFF” is clearly visible on the switch
when the hearing aid is turned off.

In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page 7).

Please remember to turn off the hearing aid when it is
not in use. Remove the battery if the hearing aid will
not be used for several days.

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Positioning the hearing aid and
earmould

1. Insert the earmould in the ear canal while holding

the lower part of the tubing.

2. It may help to pull the outer ear backwards and
upwards with the opposite hand.

3. Place the hearing aid behind the ear, so that the
earhook of the hearing aid rests comfortably on
the ear, close to your head.

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Removing the hearing aid and
earmould

1. Remove the hearing aid from its position behind

the ear.

2. Carefully pull the earmould out of the ear canal,
while holding the lower part of the tubing.

If it is difficult, you can try to move the earmould care­fully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.

Automatic volume adjustment

The hearing aid volume is adjusted automatically in ac­cordance with your sound environment.

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Important

Your hearing aid is a powerful instrument. Do not
use it at uncomfortably high volume levels for pro­longed periods of time – it might damage your hear­ing.

If the volume in your hearing aid is generally too loud
or too weak, or if the reproduced sounds are distorted,
or if you would like any further information, consult
your hearing care professional.

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Fine tuning volume

Your hearing aid may be provided with a volume con­trol, shaped like a small lever.

Push the lever upwards to gradu­ally raise the volume.

Push the lever downwards to
gradually lower the volume.

Each time you operate the volume control, you will
hear a beep-tone unless you have chosen to have the
tone indication deactivated (see page 7). When you
raise the volume, you will hear a higher beep-tone for
each step the volume is raised. When you lower the vol­ume, you will hear a deeper beep-tone for each step
the volume is lowered. When the maximum or mini­mum adjustment level is reached, a steady tone will
sound.

To turn off the sound completely:

• Keep pressing the volume control lever downwards
after the steady tone has sounded.

To turn the sound on again:

• Press the lever upwards or

• Change listening program or

• Turn the hearing aid off, wait 3 seconds and turn it on
again.

Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.

If you wish to have the volume control disabled, please
consult your hearing care professional.

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Listening programs

Your hearing aid may be provided with up to three lis­tening programs intended for specific listening situa­tions.

At the front of this booklet your hearing care profes­sional can list the listening programs that are available
in your hearing aid. If your needs change over time, the
combination of listening programs can be altered. You
can choose from the following programs:

Master: Standard program.

Acclimatisation: Has the same features as the Master

program, but provides slightly less amplification.

Music: For listening to music.

TV: For listening to the TV.

Comfort: Attenuates background noise.

Audibility Extender: Makes high-frequency sounds

audible.

T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a loop system is installed. If you activate the
telecoil program, you listen to a specific sound source
and shut out surrounding sounds. (Please remember
that there are situations in which it is particularly

important to be able to hear the surrounding sounds
(e.g. traffic, warning signals)).

M + T: In this program you listen via the hearing aid
microphone (M) and the telecoil (T).

Zen: Makes fractal tones. The tones are adjusted ac­cording to your hearing loss.

The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without am­plification) in quiet when you are not required to hear
surrounding sounds.

Up to two listening programs with one Zen style each
can be programmed for Zen.

Important

Use of the different Zen programs may interfere with
hearing surrounding sounds including speech. The
programs should not be used when hearing such
sounds is important. Switch the hearing aid to a non­Zen program in those situations.

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Switching between the
listening programs

You can switch between the pro­grams by using the program but­ton on the back of the hearing aid.

Each time you use the program
button, a click is produced unless this function has
been disabled. A spoken message will indicate your
choice of program.

If you have chosen the tone indication, beep-tones tell
you which program you have chosen:

• Program 1: One short beep

• Program 2: Two short beeps

• Program 3: Three short beeps

If you wish to have the program button disabled,
please consult your hearing care professional.

Remote control

- an alternative way of operating the hearing aid

A remote control is an accessory for the
hearing aid. You can easily operate your
hearing aid without a remote control,
but it gives you a number of additional
options. For help in determining wheth­er you could benefit from a remote con­trol, please consult your hearing care
professional.

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Using a telephone

When using a telephone, we rec­ommend that you hold the tele­phone against your head at an
angle above your ear, rather than
directly against the ear. If the
sound is not optimal, try moving
the telephone earpiece to a slight­ly different position.

Cleaning

The following cleaning accessories are available for the
hearing aid and ear-set.

1. Cloth

2. Brush

3. Wax removing tool

4. Screwdriver

Contact your hearing care professional if you need
additional supplies of cleaning accessories.

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The hearing aid

Clean the hearing aid with
the soft cloth after use.
Never use water or cleaning
solutions to clean the hear­ing aid.

When the hearing aid is not in use,
the battery drawer should be left
open, so as to ventilate the hearing
aid and allow it to dry.

The microphone openings

1. Use the small screwdriver to lift up the microphone

cover and remove the cover.

2. Remove any dirt from around the microphone
openings on the hearing aid and on the cover with
the small brush.

3. Pass the wax removing tool through both
microphone openings to clean these.

4. Replace the microphone cover. Make sure it is
securely fastened.

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The earmould

Make sure that your earmould is clean and free of ear­wax and moisture. Never use alcohol or other cleaning
solutions to clean the earmould.

Cleaning the earmould:

1. Disconnect the earmould from the tubing.

2. Clean the vent with the wax removing tool.

3. Clean the sound bore with the wax removing tool.

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4. At least once a week disconnect the earmould

from the tubing and rinse the earmould thorough­ly in lukewarm water. Allow it to dry overnight.

5. If there is still moisture in the earmould, use a
blower or similar to blow it dry before attaching
the earmould to the tubing.

Changing the tubing

If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.

For further supplies of tubing or if the earmould no
longer fits your ear, contact your hearing care profes­sional.

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Accessories

Audio input

The hearing aid can be furnished with an audio shoe.
This allows direct connection to different kinds of ac­cessories (FM and CROS/Bi-CROS systems), as well as
external audio equipment (radio, TV, etc.). In this way
the sound from, for example, a radio or someone pro­vided with an FM microphone can be sent directly into
the hearing aid.

In the standard setting, the hearing aid automatically
switches to an audio program when an audio shoe is
attached. If you then wish to switch to one of the other
programs, you must use the program button on the
hearing aid. As soon as you remove the audio shoe, the
usual program order is re-established.

In the form on the next page, your hearing care profes­sional can make a note of the audio programs you have
access to and where they are located.

For more information on the use of audio input consult
your hearing care professional.

Program Program order with audio shoe

1.

2.

3.

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Important:

If the hearing aid is connected to equipment which is
connected to the electrical mains, this equipment must
meet the safety requirements stated in the internation­al standard IEC 60065.

Do not connect the hearing aid to sockets that are
labelled with one or more of the following symbols:

FM systems

An FM system is an assistive listening device that can
be used as an accessory for the hearing aid.

The FM system from Widex is called
SCOLA.

The SCOLA FM system can be set ac­cording to your needs. This may mean
that the hearing aid program button
will work differently than when using
an audio shoe.

For help in determining whether you could benefit
from an FM system, please consult your hearing care
professional.

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In case of malfunction

The following pages include some quick advice in case
you experience problems. Before contacting your hear­ing care professional, please follow the advice below:

If the hearing aid is dead, it could be because:

• The hearing aid is not turned on. Make sure the battery
drawer is pushed all the way upwards and that the
word “OFF” is not visible on the switch.

• The battery is dead or does not work. Insert a new bat­tery in the hearing aid.

• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.

If the hearing aid volume is not powerful enough, it
could be because:

• The battery is nearly exhausted. Insert a new battery in
the hearing aid.

• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.

• Your ear is blocked by earwax. Contact your physician/
ENT doctor.

• Your hearing may have changed. Contact your hearing
care professional.

If the hearing aid whistles continuously, it could be
because:

• Your ear is blocked by earwax. Contact your physician/
ENT doctor.

• The tubing is broken. Replace the tubing.

• The tubing is yellow and stiff. Replace the tubing.

• The tubing often comes off the earmould or hearing aid
hook. Replace the tubing.

• The hook is cracked. Contact your hearing care profes-
sional.

• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.

• The earmould fits loosely in your ear canal. Contact
your hearing care professional.

If the hearing aid functions intermittently, it could
be because:

• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 12).

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Caring for your hearing aid

The hearing aid is a valuable object and should be
treated with care. Here are some things you can do to
prolong the life of your hearing aid:

• Turn off your hearing aid when it is not in use. Re­move the battery if the hearing aid will not be used
for several days.

• When the hearing aid is not in use, keep it in its case
in a cool, dry location out of reach of children and
pets.

• Do not expose the hearing aid to extreme tempera­tures or high humidity.

• Do not wear your hearing aid while in the shower or
swimming, or when using a hair dryer, perfume or
other sprays.

• In environments with high humidity, a Widex drying
kit may be used daily to reduce the amount of mois­ture inside the hearing aid. See the instructions
enclosed with the Widex drying kit.

Good advice and warnings

Hearing aids and batteries can be dangerous if swal­lowed or used improperly. Swallowing or improper
use can result in severe injury, or even fatalities. In
case of ingestion, contact a physician immediately.

• Keep the hearing aid and its parts, accessories and
batteries out of reach of children and anyone else
who might swallow such items or otherwise cause in­jury to themselves. Do not change batteries in front
of them and do not let them see where you keep
your battery supply. Discard used batteries carefully.

• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swal­lowing it.

CAUTION

Risk of explosion if battery is replaced by an incorrect
type or recharged. Dispose of used batteries according
to the instructions.

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• Never allow others to wear your hearing aid, as this
could cause permanent damage to their hearing.

• The hearing aid will not restore normal hearing but
can help you to make the best possible use of your
remaining hearing ability. However, you should be
aware that it takes time to get used to a new hearing
aid and new sounds.

• The use of hearing aids increases the risk of accumu­lation of earwax. Contact your physician/ENT doctor
if you suspect that a plug of earwax has accumulated
in your ear. Earwax may not only reduce your own
hearing but also the effect of the hearing aid consid­erably. It is a good idea to ask your physician to clean
your ears a couple of times a year.

• The hearing aid is made of modern non-allergenic
materials. Nonetheless, in rare cases skin irritation
may occur. If you notice skin irritation in or around
your ear or ear canal, contact your hearing care pro­fessional.

• Be aware that the use of any type of hearing aid may
involve a slightly increased risk of infection in the ear
canal. An infection can arise as a result of inadequate
ventilation of the ear. We therefore recommend that
you remove the hearing aid and ear-set from your ear
at night to allow the ear canal to be ventilated. Make
sure that you clean and inspect your hearing aid and
ear-set as required. If an infection occurs, you should
seek medical attention and contact your hearing
care professional for advice on how to disinfect the
various hearing aid parts. Do not under any circum­stances use alcohol, chlorine or similar substances.

• Never try to open or repair the hearing aid yourself.

• Do not wear your hearing aid during X-rays, MR
scans, CT scans, short-wave diathermy, or similar ra­diation treatments and never place your hearing aid
in a microwave oven. These are some of the types of
radiation that can damage your hearing aid. Radia­tion from, for example, room surveillance equip­ment, burglar alarms and mobile phones is weaker
and will not damage your hearing aid.

• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.

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Hearing aids, accessories and batteries
should not be disposed of with normal
household waste. Please consult your
national Widex distributor for advice on
how to dispose of these items.

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Printed by HTO / 2010-10
9 514 0153 001 #02

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