Widex IN-CIC User Instructions

User’s instructions

The Inteo Series

IN-CIC

Completely-in-canal

Your hearing aid and accessories may not look exactly the same as in these user’s instructions. We furthermore reserve the right to make any changes considered necessary.

Hearing aids and their accessories should not be disposed of with normal household waste. Please consult your national Widex distributor for advice on how to dispose of your hearing aid.

Contents

Your new Inteo hearing aid ................................... 4

Inteo (IN-CIC) .............................................. 6

The battery ................................................. 8

Battery type ............................................. 8

Inserting the battery...................................... 9

Changing the battery ....................................11

Turning the hearing aid on and off............................ 12

Left/right identification.....................................13

Placing Inteo in the ear......................................14

Possible settings when turning on your hearing aid .............15

Removing Inteo ............................................16

Automatic adjustment of loudness............................ 17

Fine tuning loudness........................................18

Listening programs ......................................... 19

Switching between the listening programs . . . . . . . . . . . . . . . . . . 23

Keeping Inteo clean.........................................24

Cleaning accessories ..................................... 27

The sound outlet ........................................29

The relief vent, short .................................... 30

The relief vent, full length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

The microphone opening ................................. 33

The CeruSTOP wax guard....................................34

Changing the CeruSTOP wax guard ........................35

Caring for your hearing aid ..................................38

Good advice ...............................................40

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Remote control .........................................43

In case of malfunction ......................................44

Your new Inteo hearing aid

Thank you for choosing a Widex hearing aid. Inteo is a hearing aid that allows you to be part of the process of tailoring the sound to your individual hearing loss and lifestyle requirements.

We recommend that you read the entire booklet to get full satisfaction from your new Inteo hearing aid.

We hope you will be pleased with your new Widex hearing aid.

Inteo (IN-CIC)

1. Microphone opening, where the sound enters

the hearing aid.

2. Battery drawer, which keeps the battery in

place.

3. On/off function, which is built into the

battery drawer. (also see page 12)

4. Sound outlet, through which the amplified

sound from the hearing aid reaches your ear.

5. Nail grip on the battery drawer for easy

opening.

6. Extraction cord, which makes it easy to

remove the hearing aid from the ear canal.

7. Relief vent (short) for aeration of the ear

canal.

8. Relief vent (full length) for aeration of the ear

canal.

Ask your hearing care professional to indicate below the type of vent used in your hearing aid.

 full length  short

The battery

Battery type

The recommended battery type for your Inteo hearing aid is:

Zinc Air battery type 10

To obtain replacement batteries, please consult your hearing care professional. Please note the expiry date and the recommendations regarding disposal of used batteries on the battery pack. To ensure proper battery function, do not use batteries past the expiry date. Because they are Zinc Air type batteries, they need air to work. Therefore, do not remove the adhesive tab until just before inserting the battery in the hearing aid. Once the tab has been removed, the battery will start functioning after a few seconds. The battery life will depend on a number of factors, such as the setting of your hearing aid, how many hours you use it daily and the listening environments in which you use it.

Inserting the battery

Before inserting a new battery in your hearing aid, remember to remove the adhesive tab. Do not use batteries on which there is a sticky residue from the tab or other unwanted substance.

Use the nail grip to gently swing the battery drawer outwards. When opening the battery drawer, be careful not to force it beyond the upright position.

Place the battery in the drawer so that the small plus (+) sign on the battery is facing in the direction indicated by the small plus (+) sign printed on the round battery holder. If the battery drawer does not close easily, the battery is incorrectly inserted.

Always place the battery in the actual battery drawer as illustrated and not in the open space inside the hearing aid.

Changing the battery

If you hear four rapid beep-tones while wearing your hearing aid, it is an indication that the battery is nearly exhausted. Once the battery is totally exhausted, the hearing aid will be completely silent. Exactly how long the hearing aid will function after the beep-tones varies from one case to another. We recommend that you always have a spare battery with you.

For adjustment of the beep-tone level or disabling of the function, please consult your hearing care professional.

Never leave an exhausted battery in the hearing aid. Exhausted batteries may leak, which could damage the hearing aid. When changing batteries, it is a good idea to hold the hearing aid over a table or a carpet, in case you drop the hearing aid or battery.

Turning the hearing aid on and off

The battery drawer of your Inteo hearing aid also functions as the on/off switch. The hearing aid is turned on when a battery is inserted correctly and the battery drawer is completely closed.

The hearing aid is turned off when the battery drawer is open.

Please remember to switch the hearing aid off when it is not in use. Remove the battery if the hearing aid will not be used for several days.

Left/right identification

Inteo IN-CIC shells are made in various colours; they can be red for the right ear and blue for the left ear, or they can both be beige, but have a red Widex logo (right ear) or a blue Widex logo (left ear).

Placing Inteo in the ear

Before inserting the hearing aid, you must place a battery in the battery drawer and close the battery drawer.

Hold your hearing aid by the extraction cord with your thumb and forefinger. Slowly guide the hearing aid into your ear canal until you feel resistance. Let go of the extraction cord and use the tip of your forefinger to gently push the instrument into your ear until it rests comfortably in your canal.

To ease the final adjustments it can be a help to pull the outer ear backwards and upwards with the opposite hand.

Possible settings when turning on your hearing aid

Your hearing aid can be set to start up in two different ways. In the standard start-up setting your hearing aid may whistle slightly while you insert it in the ear. An alternative is a setting where the hearing aid actively suppresses whistling while it is being inserted in the ear. Together with your hearing care professional you can choose the start-up setting that suits your needs best.

Removing Inteo

Gently pull the extraction cord with your thumb and forefinger. If it is difficult to loosen the hearing aid, it may help to try to move the hearing aid gently from side to side while pulling the extrac-

tion cord of the hearing aid. It may also help to pull the outer ear upwards and backwards while applying a little pressure around the ear opening with the opposite forefinger.

Automatic adjustment of loudness

Inteo adjusts loudness automatically in accordance with your sound environment. Several thousand times per second, Inteo analyses the surroundings and tailors its sound accordingly. With Inteo you do not have to think about adjusting the volume – it happens quite automatically.

Important: If the volume in your hearing aid is too loud or too weak, or if the reproduced sounds are distorted, or you would like any further information, consult your hearing care professional.

Fine tuning loudness

Ordinarily, you cannot fine tune loudness in your Inteo hearing aid. The hearing aid is so tiny that there is not space for a manual volume control, and it is placed deeply in the ear canal, making it impossible to manipulate any such control.

However, if you use a remote control with your Inteo hearing aid, the option of fine tuning loudness becomes available. Each time you adjust the volume via your remote control, you will hear a beeptone. For help to determine whether you could benefit from a remote control, please consult your hearing care professional.

Listening programs

Ordinarily, your Inteo hearing aid has one listening program. The hearing aid is so tiny that there is not space for a program button, and it is placed deeply in the ear canal, making it impossible to manipulate any such button.

However, if you use a remote control with your Inteo hearing aid, you can have up to three listening programs optimised for different listening situations.

Your hearing care professional can help you select the programs that are of use to you. If your needs change over time, the combination of listening programs can be changed. In these user’s instructions, the hearing care professional can list the listening programs that are available in your hearing aid (see page 22). You can choose from the following programs:

Inteo Master: This listening program is Inteo’s standard program. In the Master program all the automatic functions of the hearing aid work to ensure audibility, speech intelligibility and comfort in all listening situations.

Acclimatization program: This listening program has the same features as the Master program, but provides slightly less amplification. The listening program is ideal if this is your first hearing aid and you want to get used to all the new sounds gradually. *

Music: This listening program is ideal for listening to music. *

TV: This listening program is ideal for listening to the TV. *

Comfort: This listening program is ideal for ensuring listening comfort in both noisy and quiet environments. *

Audibility Extender: This listening program is ideal if it is very difficult for you to hear high frequency sounds. The program uses a special function that moves high frequency sounds down to an audible frequency region. *

*This program can be made available if you choose to have a remote control for your hearing aid.

Listening program form

Program Chosen

programs:

Application:

Switching between the listening programs

If you have chosen to have a remote control for your hearing aid, you will hear beep-tones each time you switch to another program. The number of beeps tells you which program you have chosen;

Program 1: One brief beep Program 2: Two brief beeps Program 3: Three brief beeps

The number of different beeps depends on how many programs you - together with your hearing care professional - have chosen to have in your hearing aid. The selected listening programs are numbered 1-3.

If you – in consultation with your hearing care professional – decide on other combinations of programs later, these can be written on the blank forms found at the back of these instructions.

Keeping Inteo clean

Your Inteo IN-CIC is a completely-in-canal instrument, which means it is worn in your ear canal.

It is very important for its

performance that you inspect

and clean the instrument dai-

ly. Clean your hearing aid dai-

ly with a soft cloth to keep it

dry and clean of residue, wax,

etc. Never wash your Inteo with water, cleaning solutions or other liquids. When the hearing aid is not in use, it is a good idea to leave the battery drawer open, so as to ventilate the hearing aid and allow it to dry. We recommend that every time you take the hearing aid out of your ear, you inspect the sound outlet, the microphone opening in the battery drawer and the relief vent opening to ensure that no wax or the like has gathered there.

Below is an example of how the sound outlet, relief vent and microphone opening can be positioned. The hearing aid illustrated here is provided with a short vent. The positions can be slightly different on your hearing aid.

1. Sound outlet

2. Relief vent opening (short)

3. Microphone opening

Below is another example of how the sound outlet, relief vent and microphone opening can be positioned. The hearing aid illustrated here is provided with a full length vent. The positions can be slightly different on your hearing aid.

1. Sound outlet

2. Relief vent outlet (full length)

3. Relief vent inlet (full length)

4. Microphone opening

Cleaning accessories

The following accessories are available for your hearing aid. Ask your hearing care professional which accessories you need for your hearing aid:

1. Battery magnet to facilitate insertion of the

battery into the battery drawer.

2. Wax removing tool for cleaning the full

length vent.

3. Wax removing tool with a long end for

cleaning the short vent and a short end for cleaning the microphone opening.

4. Small brush for removal of earwax from the

area around the sound outlet.

5. Soft cloth for drying and cleaning the hearing

aid.

Contact your hearing care professional if you need additional supplies of accessories.

Widex

The sound outlet

If wax has gathered around the sound outlet, this should be removed with the small brush or cloth. It is important that the sound outlet is never blocked.

Important: Do not insert anything into the sound outlet as this could damage the hearing aid.

Your Inteo hearing aid may be equipped with a CeruSTOP wax guard to prevent earwax from working its way into the sound canal. (See page

34).

The relief vent, short

The relief vent permits aeration of the ear canal. If your hearing aid has a short vent, the vent does not go all the way through the hearing aid.

If wax has accumulated in and/or around the relief vent opening, it must be removed. Use the long end of wax removing tool 3.

Open the battery drawer and remove the battery so that it does not fall out when you turn the hearing aid. Turn the hearing aid upside down, so the open battery drawer is facing downwards to allow the earwax to come out this way. Clean any wax from the vent as far as the long end of the wax removing tool can reach.

It is important for the performance of the hearing aid that the relief vent is never blocked. Make it a habit to clean the relief vent every day! In rare cases so much earwax can accumulate in the relief vent that the sound of the hearing aid changes. In that case you should see your hearing care professional.

The relief vent, full length

The relief vent permits aeration of the ear canal. If your hearing aid has a full length vent, the vent goes all the way through the hearing aid, from one end to the other. If wax has accumulated in and/or around the relief vent opening, it must be removed. Use the long wax removing tool (tool 2).

Clean any wax from the vent by passing the wax removing tool all the way through the vent. It

is important for the performance of the hearing aid that the relief vent is never blocked. Make it a habit to clean the relief vent every day! In rare cases so much earwax can accumulate in the relief vent that the sound of the hearing aid changes. In that case you should see your hearing care professional.

The microphone opening

Sometimes dirt may also gather around the microphone opening on the hearing aid front. Remove this with the shorter end

of wax removing tool 3. Open the battery drawer and remove the battery so that it does not fall out when you turn the hearing aid. Turn the hearing aid so the open battery drawer is facing downwards. Guide the wax removing tool through the microphone opening on the battery drawer from the inside as illustrated.

Do not insert anything into the microphone itself.

The CeruSTOP wax guard

The CeruSTOP wax guard system consists of the following parts:

1. Holder

2. Removal hook

3. Wax guard

CeruSTOP wax guards come in a carrying case. The wax guard is mounted on one end of the holder.

Changing the CeruSTOP wax guard

Wipe away any visible wax from the shell of your hearing aid. The used wax guard is in the stainless steel bushing around the sound outlet. With the holder perpendicular to the face of the bushing, insert the removal hook into the used wax guard so that the shaft of the holder is touching the rim of the wax guard, then slowly pull the wax guard straight out. There is no need to dig or twist the wax guard from the bushing.

1. Vent opening

2. Sound outlet

3. Used wax guard

Now turn the holder around so that the used wax guard is away from the instrument and the new one is in position to be inserted into your hearing aid.

Gently press the new wax guard straight into the opening of the sound outlet. Do not force the wax guard into the sound outlet. The outer ring of the wax guard should sit flat on the stainless steel bushing.

Then pull the holder straight out. Do not twist the tool. The new wax guard will automatically dismount from the holder and remain in place.

After inserting the new wax guard, discard the holder with the used wax guard attached to the removal hook. Never reuse a wax guard.

The frequency with which the CeruSTOP wax guard should be changed varies from one individual to another depending on, for example, the type and amount of earwax produced.

The use of a CeruSTOP wax guard does not eliminate the need for daily cleaning procedures.

Warning: If the wax guard fits loosely, discard it and insert another. If the wax guard becomes dislodged from the hearing aid while in the ear canal, please contact your physician immediately. Do not try to remove the wax guard from your ear canal yourself.

If you have any questions regarding your wax guard, please contact your hearing care profession-

al.

Caring for your hearing aid

With proper care, your hearing aid will give you years of reliable service. Here are some things you can do to prolong the life of your hearing aid:

• Switch your hearing aid off when it is not in use. Should you not use it for several days, take out the battery to avoid battery leakage.

• Treat your hearing aid as the valuable object it is: with care. When your hearing aid is not in use, keep it in its case in a cool, dry location where it cannot be reached by children or pets.

• When not in use, do not expose your hearing aid to extreme temperatures or high humidity.

• In environments with high humidity, a Widex drying kit may be used daily to reduce the amount of moisture inside the hearing aid. See the instructions enclosed with the Widex drying kit.

• Do not wear your hearing aid in the shower or swimming, or when using a hair dryer, hair spray, or other sprays.

• Never try to open or repair the hearing aid yourself.

• Do not wear your hearing aid during x-ray, MR scans, CT scans, short-wave diathermy, or similar radiation treatments and never place your hearing aid in a microwave oven. These are some of the types of radiation that can damage your hearing aid. Radiation from, for example, room surveillance equipment, burglar alarms, and cellular telephones is weaker and will not damage your hearing aid.

• Widex hearing aids are not certified for use in mines or other areas with explosive gases.

Good advice

• The use of hearing aids increases the risk of accumulation of earwax. Contact your physician/ ENT doctor if you suspect that a plug of earwax has accumulated in your ear. Earwax may not only reduce your own hearing but also the effect of the hearing aid considerably. It is a good idea to ask your physician to clean your ears a couple of times a year.

• Please be sure to keep your hearing aid and its accessories out of the reach of children, who might place them in their mouths. Also keep batteries out of children’s reach and discard used batteries carefully. Do not change batteries in front of children and do not let them see where you keep your supply.

• Never put a battery in your mouth for any reason as you may risk swallowing it. In case of ingestion, contact your physician immediately.

• The hearing aid is made of modern non-allergenic materials. Still, in rare cases skin irritation can occur. If you notice skin irritation in or around your ear or ear canal, contact your hearing care professional.

• Please be aware that the use of any type of hearing aid/earmould may involve a slightly increased risk of infection in the ear canal. An infection can arise as a result of inadequate ventilation of the ear. Therefore, we recommend that you take out your hearing aid/earmould at night to allow the ear canal to be ventilated. Make sure that you clean and inspect your hearing aid/earmould as required. If an infection occurs, you should disinfect your hearing aid/earmould and seek medical advice. Contact your hearing care professional for further advice on methods of disinfection. Do not under any circumstances use alcohol, chlorine or similar substances to clean your hearing aid/earmould.

Accessories

Remote control

- an alternative way of operating your hearing aid

A remote control is an accessory for your hearing aid. It allows you to adjust the volume or change the listening program in your hearing aid.

You can choose between two different remote control models: a basic model and an advanced model. For help to determine whether you could benefit from one of these remote control models, please consult your hearing care professional.

In case of malfunction

The following pages include some quick advice to follow if you experience problems. Before contacting your hearing care professional, please follow the advice below:

If the hearing aid is dead, it could be because:

• The instrument is not turned on. Make sure the battery is placed correctly and the battery drawer is closed correctly.

• The battery is dead or does not work. Insert a new battery. Make sure the battery is placed correctly and that the battery drawer is closed correctly.

• The sound outlet is blocked. Earwax is often the cause of a blocked sound outlet. If the hearing aid is equipped with a CeruSTOP wax guard, change the wax guard. If the hearing aid is not equipped with a wax guard, clean the sound outlet of the hearing aid with the small brush. See page 28. Do not insert anything into the sound outlet as this could damage the hearing aid. If you cannot clean the sound outlet completely, you should contact your hearing care professional.

• The battery contacts are dirty. Contact your hearing care professional to have the battery contacts cleaned.

• The microphone opening is blocked. Wax or dirt can block the microphone opening. Do not insert anything into the microphone itself. Contact your hearing care professional.

If the hearing aid volume is not powerful enough, it could be because:

• Your ear canal is blocked by earwax. Contact your ENT doctor to have your ear canal cleaned.

If the hearing aid whistles continuously, it could be because:

• The hearing aid is not correctly placed in your ear canal. Take the hearing aid out and reinsert it.

It is important that the hearing aid is placed correctly in your ear canal.

• Your ear canal is blocked by earwax. Contact your ENT doctor to have your ear canal cleaned.

• The hearing aid shell fit is too loose. Contact your hearing care professional.

If the hearing aid is uncomfortable to wear, it could be because:

• The hearing aid is not placed correctly in your ear canal. Consult your hearing care professional

for advice on how to place the hearing aid correctly in your ear canal.

• The hearing aid shell has a poor physical fit. Contact your hearing care professional.

• Your outer ear or ear canal is sore. It is important for first-time users to only wear the hearing aid for short periods of time at the beginning. The skin in the ear canal is very thin and may swell a little because of the pressure from the hearing aid. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professional.

If the hearing aid performs intermittently, it could be because:

• The battery contacts are dirty. Contact your hearing care professional to have the battery contacts cleaned.