Widex E-FM User Instructions

USER INSTRUCTIONS

THE WIDEX EVOKE™ FAMILY

E-FM model

BTE

(Behind-the-ear)

YOUR HEARING AID

(To be filled out by the hearing care professional)

Your hearing aid series:

PROGRAMS

 Universal  Audibility Extender
 Quiet  Audibility Extender
 Comfort  Audibility Extender
 Transport  Audibility Extender
 Urban  Audibility Extender
 Impact  Audibility Extender
 Party  Audibility Extender
 Social  Audibility Extender
 Music  Audibility Extender

SPECIAL PROGRAMS

 Zen  Audibility Extender
 Phone  Audibility Extender

2

SMARTTTOGGLE PROGRAMS

 Zen+  Audibility Extender
 Phone+  Audibility Extender

NOTE

The program names in the table are the default names. If you have chosen to
use some of the other names available, write the new names in the table. That
way you will always know which programs you have in your hearing aids.

NOTE

Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before you start using your hearing aid.

NOTE

This hearing aid allows direct wireless control and sound streaming from smart­phones and other devices. For more help and information contact your hearing
care professional or visit: global.widex.com/EVOKE.

This hearing aid works wirelessly with the TONELINK App. We take no responsi­bility if the hearing aid is used with any third part App or if the TONELINK App is
used with any other device.

3

CONTENTS

YOUR HEARING AID...................................................................................6

Welcome...........................................................................................................6

Important safety information.........................................................................7

THE HEARING AID......................................................................................9

Indications for use........................................................................................... 9

Intended use.....................................................................................................9

The battery.......................................................................................................9

Sound signals...................................................................................................11

How to tell right from left...............................................................................11

Turning the hearind aid on and off...............................................................12

Putting on and removing the hearing aid...................................................12

Programs.........................................................................................................13

Program and sound adjustment...................................................................15

Using a phone with your hearing aids.........................................................17

PAIRING YOUR HEARING AID AND SMARTPHONE....................................18

CLEANING.................................................................................................19

Tools.................................................................................................................19

Cleaning...........................................................................................................19

ACCESSORIES...........................................................................................21

TROUBLESHOOTING................................................................................ 22

4

REGULATORY INFORMATION.................................................................. 24

EU directives.................................................................................................. 24

FCC and IC statements..................................................................................24

SYMBOLS.................................................................................................28

5

YOUR HEARING AID

Welcome

Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.

Infrequent users don’t usually get the full benefit of a hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.

Your hearing aid at a glance

1

2

3

4

5

1. Ear-set

2. Microphone openings

3. Push button

4. Battery lid with nail grip

5. Left/right identification. Blue indi­cates your left hearing aid, while red
is for your right hearing aid.

6

Important safety information

Read these pages carefully before you begin using your hearing aid.

Hearing aids and batteries can be dangerous if swallowed or used im­properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact your local emergency number or
hospital immediately.

Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if you sus­pect you may have an ear infection or an allergic reaction.

Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.

Remove your hearing aids before showering, swimming or using a hair
dryer.

Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.

Do not dry your hearing aid in a microwave oven - this will ruin it.

Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.

Never use your hearing aids in environments where there may be explo­sive gases, such as in mines, etc.

7

Keep hearing aids, their parts, accessories and batteries away from chil­dren and mentally disabled people.

Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.

Your hearing aids contain radio communication technology. Always ob­serve the environment in which you are using them. If any restrictions ap­ply, you must take precautions to comply with these.

Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your remain­ing hearing.

Do not expose your hearing aids to extreme temperatures or high humid­ity, and dry them quickly if they get wet, or if you perspire heavily.

Your hearing aids should be stored and transported within the temperature
and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.

Your hearing aids are designed to operate within the temperature, humidity
and atmospheric pressure ranges of 0°C (32°F) to 50°C (122°F), 10%-95% rH
and 750 to 1060 mBar.

You can find technical data sheets and additional information on your hear­ing aids on: http://global.widex.com.

8

THE HEARING AID

Indications for use

The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (0 dB HL) to severe (95 dB HL) and all
hearing loss configurations.

They are to be programmed by licensed hearing care professionals (audiol­ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.

Intended use

The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program intended to provide a relaxing sound background (i.e.
music/noise source) for adults who desire to listen to such a background in
quiet.

The battery

Use a type 312 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by

your hearing care professional.

9

NOTE

Check that the battery is completely clean and free of any residue before insert­ing it in the hearing aid. Otherwise your hearing aid may not function as expec­ted.

Never attempt to recharge a zinc-air hearing aid battery, as it could ex­plode.

Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take note of
the expiry date.

Low battery indication

When the battery is flat, a sound signal will play. If the battery drains sud­denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.

Changing the battery

To change the battery, do as follows:

Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.

Use the nail grip to gently swing the battery door
open and remove the old battery.

10

Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat­tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.

Sound signals

Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.

Ask your hearing care professional to turn these sounds off if you don't need
them.

Lost partner

(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that

warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.

11

Turning the hearind aid on and off

To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva­ted this function.

To turn off the hearing aid, pull the battery door
downwards.

NOTE

Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing the hearing aid

1

2

1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.

2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.

Your hearing aid can be fitted using different types of ear-sets. See the sep­arate ear-set manual for more information about your ear-set.

12

Removing the hearing aid

Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.

Programs

PROGRAMS USE
Universal For everyday use
Quiet Special program for listening in quiet envi-

ronments

Comfort Special program for listening in noisy envi-

ronments

Transport For listening in situations with noise from

cars, trains, etc.

Impact Use this program if you prefer a clear and

sharp sound

Urban For listening in situations with changing

sound levels (in supermarkets, noisy work­places or similar)

13

PROGRAMS USE
Party For listening in situations with many people

talking at the same time

Social Use this program if you are in small social

gatherings, such as family dinners

Music For listening to music

SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound

background

Phone This program is designed for listening to

phone conversations

SMARTTOGGLE PROGRAMS USE
Zen+ This program is similar to Zen but allows

you to listen to different types of tones or
noise

Phone+ This program lets you listen to the phone

and avoid the surrounding sounds. One of
your hearing aids transmits the phone con­versation to the other, so that you can listen
with both ears

14

NOTE

The names in the list of programs are the default names. Your hearing care pro­fessional can also select an alternative program name from a preselected list.
Then it is even easier for you to select the right program in each listening situa­tion.

NOTE

You can only have one SmartToggle program in your hearing aid.
Depending on your hearing loss, your hearing care professional can activate the
Audibility Extender feature. Ask your hearing care professional if you could ben­efit from this. If your needs and preferences change over time, your hearing care
professional can easily change your program selection.

The Zen program

Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back­ground.

If you perceive a decrease in loudness, tolerance of sounds, speech not as
clear, or worsening tinnitus, contact your hearing care professional.

Use of the Zen program may interfere with hearing everyday sounds in­cluding speech. It should not be used when hearing such sounds is impor­tant. Switch the hearing aid to a non-Zen program in those situations.

Program and sound adjustment

If you have two hearing aids, the push button can be programmed in several
ways:

15

As a dedicated program button:

To change programs, just tap the button. To access and exit SmartToggle
programs, push and hold the push button down for more than one second
(this setting is optional). Once you have accessed the SmartToggle pro­gram, you can change among the different Zen styles selected for you by
short taps on the button.

As a dedicated sound adjustment button:

Tap the button on your right hearing aid if you’d like more audibility and
more volume. If you need to decrease the volume or you’d like more com­fort, tap the button on your left hearing aid.

A long push on either of your hearing aids will mute and unmute the sound
(this setting is optional).

As a combined program and sound adjustment button:

If you have this option, tap the button on your right hearing aid if you’d like
more audibility and more volume. If you need to decrease the volume or if
you’d like more comfort, just tap the button on your left hearing aid. A long
push on either of your hearing aids will change programs.

If you only have one hearing aid, a short tap will change programs and a
long tap will allow you to access the SmartToggle programs.

NOTE

You can also use your App for changing programs and adjusting the sound in
your hearing aids.

16

Using a phone with your hearing aids

When you use a phone, hold it against your head at an an­gle above your ear, rather than directly against the ear.

17

PAIRING YOUR HEARING AID AND SMARTPHONE

To pair your hearing aids and smartphone you need to restart your hearing
aid. Do as follows:

1. Restart your hearing aids by opening and closing the battery compart­ment.

2. Keep the hearing aids close to your phone and follow the instructions on
your phone.

3. The hearing aids and smartphone are now ready to use.

NOTE

Your hearing aids are only in pairing mode for three minutes after you re­start them. You might need to restart them again if you didn't pair them in
time.

18

CLEANING

Tools

You will receive the following cleaning tools with your hearing aid:

1. 2. 3. 4. 5.

1. Cloth

2. Brush

3. Long wax-removing tool

4. Short wax-removing tool

5. Battery magnet

Cleaning

Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.

Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care profes­sional).
If the microphone openings are blocked, contact your
hearing care professional.

Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex Dry-Go to help keep their hear­ing aids dry and clean. Ask your hearing care professional if this is right for
you.

19

When not in use leave the battery compartment open to ventilate the hear­ing aid. For information on how to clean your ear-set, see the ear-set man­ual.

Do not use any kind of liquid or disinfectant to clean your hearing aid.

Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.

20

ACCESSORIES

You can use a variety of accessories with your hearing aid. To see whether
you could benefit from using these accessories, ask your hearing care pro­fessional.

Name Use
RC-DEX remote control
TV-DEX for listening to TV and audio
PHONE-DEX for easy landline use
FM+DEX for streaming audio and FM signals
UNI-DEX for connecting hearing aids to mobile phones
CALL-DEX for easy wireless connection to mobile phones
COM-DEX for wireless connection to mobile phones and other

devices via Bluetooth

COM-DEX Remote
Mic

for helping hearing aid users hear speech in difficult
listening situations

Available in some countries only.

21

TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear­ing care professional.

Problem Possible cause Solution
The hearing aid is com-

pletely silent

It is not turned on Make sure the battery

drawer is completely
closed

The battery does not
work

Insert a new battery

The hearing aid volume
is not powerful enough

Your ear is blocked by
earwax

Contact your doctor

Your hearing may have
changed

Contact your hearing
care professional/doctor

The hearing aid whistles
continuously

Your ear is blocked by
earwax

Contact your doctor

Your two hearing aids
are not working in syn­chrony

The connection between
the hearing aids is lost

Turn them off and on
again

22

Problem Possible cause Solution
The hearing aids do not

respond with a corre­sponding change in vol­ume or program to the
control device

a. The device is used be­yond the transmission
range
b. Strong electromag­netic interference in the
vicinity
c. The device and the
hearing aids are not
matched

a. Move the device closer
to the hearing aids.
b. Move away from
known source of EM in­terference
c. Check with your hear­ing care professional to
make sure the device is
matched with hearing
aids

You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the opposite hearing
aid.

a. The battery in one of
the hearing aids has ex­pired
b. Strong electromag­netic interference in the
vicinity

a. Replace battery in one
or both hearing aids
b. Move away from
known sources of inter­ference

NOTE

This information covers only the hearing aid. See the "Ear-sets for Widex hear­ing aids" user manual for information specific to your ear-set. If the problems
persist, contact your hearing care professional for assistance.

23

REGULATORY INFORMATION

EU directives

Directive 2014/53/EU

Hereby, Widex A/S declares that this E-FM is in compliance with the essen­tial requirements and other relevant provisions of Directive 2014/53/EU.

The E-FM contains a radio transmitter operating at 10.6 MHz,-54 dBμA/m
@10 m.

A copy of the Declaration of Conformity according to 2014/53/EU can be
found at:

http://global.widex.com/doc

N26346

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and batteries with
ordinary household waste.

Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for waste electrical and electronic equipment, or given to
your hearing care professional for safe disposal.

FCC and IC statements

FCC ID: TTY-UFM

24

IC: 5676B-UFM
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the

following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that

may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential in­stallation. This equipment generates, uses and can radiate radio frequency ener­gy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be deter­mined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

● Consult the dealer or an experienced radio/TV technician for help.

25

NOTE

This equipment complies with FCC radiation exposure limits set forth for an un­controlled environment. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter. Changes or modifications to
the equipment not expressly approved by Widex could void the user’s authority
to operate the equipment.

Industry Canada Statement / Déclaration d’industrie Canada Under Industry Can­ada regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by Industry Can­ada.

To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.)
is not more than that necessary for successful communication. This device com­plies with Industry Canada licence-exempt RSS standard(s). Operation is subject
to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may

cause undesired operation of the device.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio

peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur)
approuvé pour l’émetteur par Industrie Canada.

Dans le but de réduire les risques de brouillage radioélectrique à l’intention des
autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité néc-

26

essaire à l’établissement d’une communication satisfaisante. Le présent appareil
est conforme aux CNR d’Industrie Canada applicables aux appareils radio ex­empts de licence. L’exploitation est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,

même si le brouillage est susceptible d’en compromettre le fonctionnement.

27

SYMBOLS

Symbols commonly used by Widex A/S in medical device labelling (la­bels/IFU/etc.)

Symbol Title/Description

Manufacturer

The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.

Catalogue number

The product’s catalogue (item) number.

Consult instructions for use

The user instructions contain important cautionary information (warn­ings/precautions) and must be read before using the product.

Warning

Text marked with a warning symbol must be read before using the
product.

WEEE mark

“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re­sult of the presence of hazardous substances.

28

Symbol Title/Description

CE mark

The product is in conformity with the requirements set out in European
CE marking directives.

RCM mark

The product complies with electrical safety, EMC and radio spectrum regula­tory requirements for products supplied to the Australian or New Zealand
market.

Interference

Electromagnetic interference may occur in the vicinity of the product.

29

30

31

WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark

http://global.widex.com

Manual no.:

9 514 0432 001 #01

Issue:

2018-02

9 514 0432 001 #01