The description and use of the Phone program in this user guide refer only to
normal phone conversations, not phone conversations using direct streaming
from your smartphone.
NOTE
Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before you start using your hearing aid.
NOTE
If you are using silver-zinc batteries, read also the booklet "Instructions for use,
ZPower rechargeable system for hearing aids" carefully.
NOTE
This hearing aid allows direct wireless control and sound streaming from
smartphones and other devices. For more help and information contact your
hearing care professional or visit: global.widex.com/EVOKE.
This hearing aid works wirelessly with the EVOKE App. We take no responsibility
if the hearing aid is used with any third part App or if the EVOKE App is used
with any other device.
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CONTENTS
YOUR HEARING AID...................................................................................6
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.
Your hearing aid at a glance
F2 model with zinc-air batteries:
1. Push button
2. Nail grip
3. Earwire
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4
5
4. Battery compartment
1
2
3
1
2
5. Left/right identification. Blue indicates your left
hearing aid while red is for your right hearing aid.
F2 model with silver-zinc rechargeable batteries:
1. Push button
2. Battery compartment
3. Earwire
The charger
1. Charging slot
2. LED
USB cable (to be connected to a certified power
adapter. See the "Certified power adapters for
rechargeable solutions" section).
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NOTE
You should only use your charger indoors.
NOTE
Never leave the charger in direct sunlight and do not immerse it in water.
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Important safety information
Read these pages carefully before you begin using your hearing aid.
Hearing aids and batteries can be dangerous if swallowed or used
improperly. Swallowing or improper use can result in severe injury or
even fatalities. In case of ingestion, contact your local emergency
number or hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor or hearing care professional immediately if you
suspect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearing aids in environments where there may be
explosive gases, such as in mines, etc.
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Keep hearing aids, their parts, accessories and batteries away from
children and mentally disabled people.
Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always
observe the environment in which you are using them. If any restrictions
apply, you must take precautions to comply with these.
Please note that streaming sound to your hearing aids at a high volume
can prevent you from hearing other important sounds such as alarms
and traffic noise. In such situations make sure to keep the volume of the
streamed sound at a suitable level.
Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your
remaining hearing.
Do not expose your hearing aids to extreme temperatures or high
humidity, and dry them quickly if they get wet, or if you perspire heavily.
Your hearing aids should be stored and transported within the temperature
and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.
Your hearing aids are designed to operate within the temperature, humidity
and atmospheric pressure ranges of 0°C (32°F) to 50°C (122°F), 10%-95% rH
and 750 to 1060 mBar.
You can find technical data sheets and additional information on your
hearing aids on https://global.widex.com.
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THE HEARING AID
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (10 dB HL) to severe-to-profound (100
dB HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals
(audiologists, hearing aid specialists, otolaryngologists) who are trained in
hearing (re)habilitation.
Hearing aids with rechargeable batteries
Hearing aids with rechargeable batteries should NOT be used by children
younger than 4 years of age or mentally disabled people.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a
background in the quiet.
The zinc-air battery
Use a type 312 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
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NOTE
Check that the battery is completely clean and free of any residue before
inserting it in the hearing aid. Otherwise your hearing aid may not function as
expected.
Never attempt to recharge a zinc-air hearing aid battery, as it could
explode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains
suddenly there may however be no warning. We recommend carrying a
spare battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the battery door
open and remove the old battery.
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Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the
battery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
● For some types of button batteries, swallowing may lead to serious
injury in as little as two hours or death, due to chemical burns and the
potential perforation of the oesophagus.
● If you suspect your child has swallowed or inserted a button battery, call
the 24-hour Poisons Information Centre immediately on 13 11 26 for fast,
expert advice.
● Examine devices and make sure the battery compartment is correctly
secured, e.g. that the screw or other mechanical fastener is tightened.
Do not use if compartment is not secure.
● Dispose of used button batteries immediately and safely. Used/
discharged batteries can still be dangerous.
● Tell others about the risk associated with button batteries and how to
keep their children safe.
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Tamper-resistant battery drawer
If the hearing aid is going to be used by a child or a mentally disabled
person, you can ask your hearing care professional to provide it with a
tamper-resistant battery drawer.
To open battery drawer, use the special tool you've
received, and do as illustrated.
NOTE
This option is not available if your hearing aids use silver-zinc rechargeable
batteries.
The silver-zinc battery
Use a type 312 silver-zinc battery for your hearing aid.
Always use a new battery supplied by your hearing care professional.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
NOTE
Recharge the batteries before using your hearing aids.
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NOTE
If you are not going to use your hearing aid for several days, remove the
batteries.
NOTE
Your rechargeable batteries should last for approximately one year. Ask your
hearing care professional to change them for you when needed.
Inserting a rechargeable battery
To insert a new rechargeable battery do as follows:
NOTE
You can also use a zinc-air battery with your hearing aid.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
Open the battery compartment.
Now place the battery in the battery compartment
with the golden side facing upwards and close the
battery compartment.
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NOTE
You can also ask your hearing care professional for help if you need to change
the rechargeable battery.
WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
● For some types of button batteries, swallowing may lead to serious
injury in as little as two hours or death, due to chemical burns and the
potential perforation of the oesophagus.
● If you suspect your child has swallowed or inserted a button battery, call
the 24-hour Poisons Information Centre immediately on 13 11 26 for fast,
expert advice.
● Examine devices and make sure the battery compartment is correctly
secured, e.g. that the screw or other mechanical fastener is tightened.
Do not use if compartment is not secure.
● Dispose of used button batteries immediately and safely. Used/
discharged batteries can still be dangerous.
● Tell others about the risk associated with button batteries and how to
keep their children safe.
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Recharging your hearing aids
Connect the USB cable into the charger and plug it
into the wall socket.
Hold your hearing aid by the earwire and gently
place it on the charging slot.
The green light will start blinking as soon as your
hearing aids start charging.
Once the hearing aids are completely charged, the
green light will stop blinking and it will be solid
green.
NOTE
Always charge the silver-zinc batteries at temperatures between 10°C (50°F)
and 40°C (104°F).
NOTE
Don't leave the hearing aids on the charger once the batteries have been
recharged, unless you keep the charger connected to the power supply otherwise the batteries will be drained.
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Sound signals
Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.
Ask your hearing care professional to turn these sounds off if you don't need
them.
Lost partner
(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.
How to tell right from left
The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.
Turning the hearing aid on and off
To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has
deactivated this function.
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To turn off the hearing aid, pull the battery door
1
2
downwards.
NOTE
Don't forget to turn off the hearing aid when it is not in use.
Putting on and removing the hearing aid
Putting on the hearing aid
Your hearing aid can be fitted using different types of ear-sets. See the
separate ear-set manual for more information about your ear-set.
Removing the hearing aid
1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
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Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.
Programs
PROGRAMSUSE
UniversalFor everyday use
QuietSpecial program for listening in quiet
ComfortSpecial program for listening in noisy
TransportFor listening in situations with noise from
ImpactUse this program if you prefer a clear and
UrbanFor listening in situations with changing
environments
environments
cars, trains, etc.
sharp sound
sound levels (in supermarkets, noisy
workplaces or similar)
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PROGRAMSUSE
PartyFor listening in situations with many people
SocialUse this program if you are in small social
MusicFor listening to music
TWith this program you listen through the
M+TThis program is a combination of the hearing
SPECIAL PROGRAMSUSE
ZenPlays tones or noise for a relaxing sound
PhoneThis program is designed for listening to
talking at the same time
gatherings, such as family dinners
hearing aid's telecoil, which allows you to
listen directly to the sound without
background noise (requires a teleloop
system)
aid's microphone and the telecoil. You listen
to the sound source, but can also hear other
sounds
background
phone conversations
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SMARTTOGGLE PROGRAMS USE
Zen+This program is similar to Zen but allows you
to listen to different types of tones or noise
NOTE
The names in the list of programs are the default names. Your hearing care
professional can also select an alternative program name from a preselected list.
Then it is even easier for you to select the right program in each listening
situation.
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
If your needs and preferences change over time, your hearing care
professional can easily change your program selection
The Zen program
Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the
background.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care
professional.
Use of the Zen program may interfere with hearing everyday sounds,
including speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
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Sound and program adjustment
If you have two hearing aids, the push button can be programmed in several
ways:
As a dedicated program button:
To change programs, just press the button. To access and exit SmartToggle
programs, press and hold the push button down for more than one second
(this setting is optional). Once you have accessed the SmartToggle
program, you can change among the different Zen styles selected for you
by short presses on the button.
As a dedicated sound adjustment button:
Press the button on your right hearing aid if you’d like more audibility and
more volume. If you need to decrease the volume or you’d like more
comfort, press the button on your left hearing aid.
A long push (more than one second) on either of your hearing aids will mute
the sound. To unmute the sound, press the push button on your right
hearing aid briefly (this setting is optional).
As a combined program and sound adjustment button:
If you have this option, press the button on your right hearing aid if you’d
like more audibility and more volume. If you need to decrease the volume or
if you’d like more comfort, just press the button on your left hearing aid. A
long press on either of your hearing aids will change programs.
If you only have one hearing aid, a short press will change programs and a
long press will allow you to access the SmartToggle programs.
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NOTE
You can also use your app for changing programs and adjusting the sound in
your hearing aids.
Using a phone with your hearing aids
When you use a phone, hold it against your head at an
angle above your ear, rather than directly against the ear.
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PAIRING YOUR HEARING AID AND SMARTPHONE
To pair your hearing aids and smartphone you need to restart your hearing
aid. Do as follows:
1. Restart your hearing aids by opening and closing the battery
compartment.
2. Keep the hearing aids close to your phone and follow the instructions on
your phone.
3. The hearing aids and smartphone are now ready to use.
NOTE
Your hearing aids are only in pairing mode for three minutes after you
restart them. You might need to restart them again if you didn't pair them
in time.
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CLEANING
1.2. 3. 4. 5.
Tools
You will receive the following cleaning tools with your hearing aid:
Cleaning
Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.
Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care
professional).
If the microphone openings are blocked, contact your
hearing care professional.
Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex PerfectDry Lux to help keep
their hearing aids dry and clean. Ask your hearing care professional if this is
right for you.
1. Cloth
2. Brush
3. Long wax-removing tool
4. Short wax-removing tool
5. Battery magnet
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When not in use leave the battery compartment open to ventilate the
hearing aid. For information on how to clean your ear-set, see the ear-set
manual.
Do not use any kind of liquid or disinfectant to clean your hearing aid.
Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.
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ACCESSORIES
You can use a variety of accessories with your hearing aid. To see
whether you could benefit from using these accessories, ask your
hearing care professional.
NameUse
RC-DEXremote control
TV-DEXfor listening to TV and audio
PHONE-DEX 2for easy landline use
FM+DEXfor streaming audio and FM signals
T-DEXfor connecting hearing aids to mobile phones
UNI-DEXfor connecting hearing aids to mobile phones
CALL-DEXfor easy wireless connection to mobile phones
COM-DEXfor wireless connection to mobile phones and
COM-DEX
Remote Mic
Available in some countries only.
via a telecoil
other devices via Bluetooth
for helping hearing aid users hear speech in
difficult listening situations
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COMPATIBILITY WITH SMARTPHONES
You can see a list of compatible smartphones, tablets, etc, at:
http://global.widex.com
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TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your
hearing care professional.
ProblemPossible causeSolution
The hearing aid is
completely silent
The hearing aid volume
is not powerful enough
The hearing aid whistles
continuously
Your two hearing aids
are not working in
synchrony
It is not turned onMake sure the battery
The battery does not
work
Your ear is blocked by
earwax
Your hearing may have
changed
Your ear is blocked by
earwax
The connection between
the hearing aids is lost
30
drawer is completely
closed
Insert a new battery
Contact your doctor
Contact your hearing
care professional/
doctor
Contact your doctor
Turn them off and on
again
Page 31
ProblemPossible causeSolution
The hearing aids do not
respond with a
corresponding change
in volume or program to
the control device
a. The device is used
beyond the transmission
range
b. Strong electromagnetic
interference in the vicinity
c. The device and the
hearing aids are not
matched
a. Move the device
closer to the hearing
aids.
b. Move away from
known source of EM
interference
c. Check with your
hearing care
professional to make
sure the device is
matched with hearing
aids
You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the opposite hearing
aid.
NOTE
This information covers only the hearing aid. See the "Ear-sets for Widex
hearing aids" user manual for information specific to your ear-set. If the
problems persist, contact your hearing care professional for assistance.
a. The battery in one of
the hearing aids has
expired
b. Strong electromagnetic
interference in the vicinity
a. Replace battery in
one or both hearing
aids
b. Move away from
known sources of
interference
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Additional information for hearing aids with silver-zinc rechargeable
batteries:
LEDs on
Possible causeSolution
charger
There is no
light
The hearing aid is not
placed correctly in the
Make sure to place the hearing
aids correctly in the charger
charger
One or both
LEDs are solid
red
The charger is not
connected
The battery will not
charge
Make sure that the USB cable is
connected to a wall adapter
Make sure that the battery is a
ZPower rechargeable battery
and not a non-rechargeable
zinc-air battery
Both LEDs
flash red
Temperature is out of
range. Charging will
restart as soon as the
Move the charger to an
environment between 10°C
(50°F) and 40°C (104°F)
temperature is within
range
NOTE
If the problems persist, contact your hearing care professional for assistance.
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CERTIFIED POWER ADAPTERS FOR
RECHARGEABLE SOLUTIONS
Always use one of the certified adapters on the table below to connect your
charger to the power supply:
ManufacturerType No.
KuantechKSAS0050500100-VUU
KuantechKSAS0050050D5U
Shenzhen Sunlight
Electronic Technology Co
Ltd
Seacomp Displays IncHDP-QB05010U
NOTE
If you need more information on adapters for your charger, contact your hearing
care professional.
Hereby, Widex A/S declares that this E-F2 is in compliance with the
essential requirements and other relevant provisions of Directive
2014/53/EU.
The E-F2 contains radio transmitters operating at: 10.6 MHz, -54 dBµA/m
@10 m, 2.4 GHz, 0.9 mW EIRP.
A copy of the Declaration of Conformity according to 2014/53/EU can be
found at:
http://global.widex.com/doc
N26346
Information regarding disposal
Do not dispose of hearing aids, hearing aid accessories and batteries along
with ordinary household waste.
Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for electrical waste and electronic equipment, or given to
your hearing care professional for safe disposal.
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FCC and ISED statements
FCC ID: TTY-BF2
IC: 5676B-BF2
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
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— Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
NOTE:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
Changes or modifications to the equipment not expressly approved by
Widex could void the user’s authority to operate the equipment.
ISED Statement / Déclaration d’ISED
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licenceexempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that
may cause undesired operation of the device.
L’emetteur/recepteur exempt de licence contenu dans le present appareil
est conforme aux CNR d’Innovation, Sciences et Developpement
economique Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisee aux deux conditions suivantes:
(1) L’appareil ne doit pas produire de brouillage;
(2) L’appareil doit accepter tout brouillage radioelectrique subi, meme si le
brouillage est susceptible d’en compromettre le fonctionnement.
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ISED RADIATION EXPOSURE STATEMENT:
This equipment complies with ISED RF radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ISED EXPOSITION AUX RADIATIONS:
Cet equipement est conforme avec ISED les limites d’exposition aux
rayonnements defi nies pour un controle environnement. Cet emetteur ne
doit pas etre co-localises ou fonctionner en conjonction avec une autre
antenne ou emetteur.
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SYMBOLS
Symbols commonly used by WIDEX A/S in medical device labelling
(labels/IFU/etc.)
Symbol Title/Description
Manufacturer
The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.
Catalogue number
The product’s catalogue (item) number.
Consult instructions for use
The user instructions contain important cautionary information
(warnings/precautions) and must be read before using the product.
Warning
Text marked with a warning symbol must be read before using the
product.
WEEE mark
“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a
result of the presence of hazardous substances.
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Symbol Title/Description
CE mark
The product is in conformity with the requirements set out in European
CE marking directives.
RCM mark
The product complies with electrical safety, EMC and radio spectrum
regulatory requirements for products supplied to the Australian or New
Zealand markets.
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WIDEX A/SNymoellevej 6, DK-3540 Lynge, Denmark
https://www.global.widex.com
Manual no.:
9 514 0431 071 #01
Issue:
2019-03
9 514 0431 071 01
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