Widex E-F2 RITE, E-F2 RIC User Instructions

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USER INSTRUCTIONS
THE WIDEX EVOKE™ FAMILY
E-F2 model
RIC/RITE
(Receiver-in-canal/Receiver-in-the-ear)
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(To be filled out by the hearing care professional)
Your hearing aid series:
Zinc-air battery (steel-coloured) Silver-zinc battery (golden) PROGRAMS
Universal  Audibility Extender Quiet Audibility Extender Comfort Audibility Extender Transport  Audibility Extender Urban Audibility Extender Impact Audibility Extender Party Audibility Extender Social Audibility Extender Music Audibility Extender T Audibility Extender M+T Audibility Extender
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SPECIAL PROGRAMS
Zen Audibility Extender Phone Audibility Extender
SMARTTOGGLE PROGRAMS Zen+ Audibility Extender
NOTE
The description and use of the Phone program in this user guide refer only to normal phone conversations, not phone conversations using direct streaming from your smartphone.
NOTE
Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully before you start using your hearing aid.
NOTE
If you are using silver-zinc batteries, read also the booklet "Instructions for use, ZPower rechargeable system for hearing aids" carefully.
NOTE
This hearing aid allows direct wireless control and sound streaming from smartphones and other devices. For more help and information contact your hearing care professional or visit: global.widex.com/EVOKE.
This hearing aid works wirelessly with the EVOKE App. We take no responsibility if the hearing aid is used with any third part App or if the EVOKE App is used with any other device.
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CONTENTS
YOUR HEARING AID...................................................................................6
Welcome...........................................................................................................6
Your hearing aid at a glance.......................................................................6
F2 model with silver-zinc rechargeable batteries: ...............................7
The charger................................................................................................... 7
Important safety information.........................................................................9
THE HEARING AID..................................................................................... 11
Indications for use........................................................................................... 11
Hearing aids with rechargeable batteries.................................................11
Intended use.................................................................................................... 11
The zinc-air battery.........................................................................................11
Low battery indication............................................................................... 12
Changing the battery................................................................................. 12
Tamper-resistant battery drawer.............................................................14
The silver-zinc battery...................................................................................14
Inserting a rechargeable battery.............................................................. 15
Recharging your hearing aids................................................................... 17
Sound signals..................................................................................................18
Lost partner ................................................................................................ 18
How to tell right from left..............................................................................18
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Turning the hearing aid on and off...............................................................18
Putting on and removing the hearing aid...................................................19
Programs........................................................................................................20
The Zen program........................................................................................22
Sound and program adjustment................................................................. 23
Using a phone with your hearing aids........................................................ 24
PAIRING YOUR HEARING AID AND SMARTPHONE................................... 25
CLEANING................................................................................................26
Tools................................................................................................................26
Cleaning..........................................................................................................26
ACCESSORIES.......................................................................................... 28
COMPATIBILITY WITH SMARTPHONES......................................................29
TROUBLESHOOTING................................................................................30
CERTIFIED POWER ADAPTERS FOR RECHARGEABLE SOLUTIONS........... 33
REGULATORY INFORMATION...................................................................34
EU directives.................................................................................................. 34
Directive 2014/53/EU................................................................................34
Information regarding disposal................................................................34
FCC and ISED statements.............................................................................35
SYMBOLS.................................................................................................38
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YOUR HEARING AID

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Welcome

Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.

Your hearing aid at a glance

F2 model with zinc-air batteries:
1. Push button
2. Nail grip
3. Earwire
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4. Battery compartment
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3
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2
5. Left/right identification. Blue indicates your left hearing aid while red is for your right hearing aid.

F2 model with silver-zinc rechargeable batteries:

1. Push button
2. Battery compartment
3. Earwire

The charger

1. Charging slot
2. LED
USB cable (to be connected to a certified power adapter. See the "Certified power adapters for rechargeable solutions" section).
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NOTE
You should only use your charger indoors.
NOTE
Never leave the charger in direct sunlight and do not immerse it in water.
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Important safety information

Read these pages carefully before you begin using your hearing aid.
Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.
Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.
Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.
Remove your hearing aids before showering, swimming or using a hair dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.
Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.
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Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.
Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.
Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level.
Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.
Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.
Your hearing aids should be stored and transported within the temperature and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.
Your hearing aids are designed to operate within the temperature, humidity and atmospheric pressure ranges of 0°C (32°F) to 50°C (122°F), 10%-95% rH and 750 to 1060 mBar.
You can find technical data sheets and additional information on your hearing aids on https://global.widex.com.
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THE HEARING AID

Indications for use

The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe-to-profound (100 dB HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.

Hearing aids with rechargeable batteries

Hearing aids with rechargeable batteries should NOT be used by children younger than 4 years of age or mentally disabled people.

Intended use

The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program, intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in the quiet.

The zinc-air battery

Use a type 312 zinc-air battery for your hearing aid. Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
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NOTE
Check that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.
Never attempt to recharge a zinc-air hearing aid battery, as it could explode.
Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of the expiry date.

Low battery indication

When the battery is flat, a sound signal will play. If the battery drains suddenly there may however be no warning. We recommend carrying a spare battery with you wherever you go.

Changing the battery

To change the battery, do as follows:
Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it "breathe" for 60 seconds.
Use the nail grip to gently swing the battery door open and remove the old battery.
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Now place the new battery in the drawer as shown. Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hearing aid for a few days, remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery.
WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
For some types of button batteries, swallowing may lead to serious injury in as little as two hours or death, due to chemical burns and the potential perforation of the oesophagus.
If you suspect your child has swallowed or inserted a button battery, call the 24-hour Poisons Information Centre immediately on 13 11 26 for fast, expert advice.
Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other mechanical fastener is tightened. Do not use if compartment is not secure.
Dispose of used button batteries immediately and safely. Used/ discharged batteries can still be dangerous.
Tell others about the risk associated with button batteries and how to keep their children safe.
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Tamper-resistant battery drawer

If the hearing aid is going to be used by a child or a mentally disabled person, you can ask your hearing care professional to provide it with a tamper-resistant battery drawer.
To open battery drawer, use the special tool you've received, and do as illustrated.
NOTE
This option is not available if your hearing aids use silver-zinc rechargeable batteries.

The silver-zinc battery

Use a type 312 silver-zinc battery for your hearing aid. Always use a new battery supplied by your hearing care professional.
Dispose of used batteries as indicated on the packaging and take note of the expiry date.
NOTE
Recharge the batteries before using your hearing aids.
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NOTE
If you are not going to use your hearing aid for several days, remove the batteries.
NOTE
Your rechargeable batteries should last for approximately one year. Ask your hearing care professional to change them for you when needed.

Inserting a rechargeable battery

To insert a new rechargeable battery do as follows:
NOTE
You can also use a zinc-air battery with your hearing aid.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery.
Open the battery compartment.
Now place the battery in the battery compartment with the golden side facing upwards and close the battery compartment.
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NOTE
You can also ask your hearing care professional for help if you need to change the rechargeable battery.
WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
For some types of button batteries, swallowing may lead to serious injury in as little as two hours or death, due to chemical burns and the potential perforation of the oesophagus.
If you suspect your child has swallowed or inserted a button battery, call the 24-hour Poisons Information Centre immediately on 13 11 26 for fast, expert advice.
Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other mechanical fastener is tightened. Do not use if compartment is not secure.
Dispose of used button batteries immediately and safely. Used/ discharged batteries can still be dangerous.
Tell others about the risk associated with button batteries and how to keep their children safe.
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Recharging your hearing aids

Connect the USB cable into the charger and plug it into the wall socket.
Hold your hearing aid by the earwire and gently place it on the charging slot. The green light will start blinking as soon as your hearing aids start charging. Once the hearing aids are completely charged, the green light will stop blinking and it will be solid green.
NOTE
Always charge the silver-zinc batteries at temperatures between 10°C (50°F) and 40°C (104°F).
NOTE
Don't leave the hearing aids on the charger once the batteries have been recharged, unless you keep the charger connected to the power supply ­otherwise the batteries will be drained.
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Sound signals

Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed program. These sounds can be spoken messages or tones.
Ask your hearing care professional to turn these sounds off if you don't need them.

Lost partner

(Only available in selected models) Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your left ear has a blue mark.

Turning the hearing aid on and off

To turn the hearing aid on, close the battery door. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function.
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To turn off the hearing aid, pull the battery door
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2
downwards.
NOTE
Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing the hearing aid

Putting on the hearing aid
Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set.
Removing the hearing aid
1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.
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Start by removing the hearing aid from behind the ear. Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.

Programs

PROGRAMS USE Universal For everyday use Quiet Special program for listening in quiet
Comfort Special program for listening in noisy
Transport For listening in situations with noise from
Impact Use this program if you prefer a clear and
Urban For listening in situations with changing
environments
environments
cars, trains, etc.
sharp sound
sound levels (in supermarkets, noisy workplaces or similar)
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PROGRAMS USE Party For listening in situations with many people
Social Use this program if you are in small social
Music For listening to music T With this program you listen through the
M+T This program is a combination of the hearing
SPECIAL PROGRAMS USE Zen Plays tones or noise for a relaxing sound
Phone This program is designed for listening to
talking at the same time
gatherings, such as family dinners
hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system)
aid's microphone and the telecoil. You listen to the sound source, but can also hear other sounds
background
phone conversations
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SMARTTOGGLE PROGRAMS USE Zen+ This program is similar to Zen but allows you
to listen to different types of tones or noise
NOTE
The names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation.
Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this.
If your needs and preferences change over time, your hearing care professional can easily change your program selection

The Zen program

Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the background.
If you perceive a decrease in loudness or tolerance of sounds, speech not to be as clear, or worsening tinnitus, contact your hearing care professional.
Use of the Zen program may interfere with hearing everyday sounds, including speech. It should not be used when it is important to be able to hear such sounds. Switch the hearing aid to a non-Zen program in these situations.
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Sound and program adjustment

If you have two hearing aids, the push button can be programmed in several ways:
As a dedicated program button:
To change programs, just press the button. To access and exit SmartToggle programs, press and hold the push button down for more than one second (this setting is optional). Once you have accessed the SmartToggle program, you can change among the different Zen styles selected for you by short presses on the button.
As a dedicated sound adjustment button:
Press the button on your right hearing aid if you’d like more audibility and more volume. If you need to decrease the volume or you’d like more comfort, press the button on your left hearing aid.
A long push (more than one second) on either of your hearing aids will mute the sound. To unmute the sound, press the push button on your right hearing aid briefly (this setting is optional).
As a combined program and sound adjustment button:
If you have this option, press the button on your right hearing aid if you’d like more audibility and more volume. If you need to decrease the volume or if you’d like more comfort, just press the button on your left hearing aid. A long press on either of your hearing aids will change programs.
If you only have one hearing aid, a short press will change programs and a long press will allow you to access the SmartToggle programs.
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NOTE
You can also use your app for changing programs and adjusting the sound in your hearing aids.

Using a phone with your hearing aids

When you use a phone, hold it against your head at an angle above your ear, rather than directly against the ear.

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PAIRING YOUR HEARING AID AND SMARTPHONE

To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:
1. Restart your hearing aids by opening and closing the battery compartment.
2. Keep the hearing aids close to your phone and follow the instructions on your phone.
3. The hearing aids and smartphone are now ready to use.
NOTE
Your hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
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CLEANING

1. 2. 3. 4. 5.

Tools

You will receive the following cleaning tools with your hearing aid:

Cleaning

Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.
Wipe the hearing aid with a soft cloth (for example the cloth you received from your hearing care professional). If the microphone openings are blocked, contact your hearing care professional.
Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you.
1. Cloth
2. Brush
3. Long wax-removing tool
4. Short wax-removing tool
5. Battery magnet
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When not in use leave the battery compartment open to ventilate the hearing aid. For information on how to clean your ear-set, see the ear-set manual.
Do not use any kind of liquid or disinfectant to clean your hearing aid.
Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself.
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ACCESSORIES

You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.
Name Use RC-DEX remote control TV-DEX for listening to TV and audio PHONE-DEX 2 for easy landline use FM+DEX for streaming audio and FM signals T-DEX for connecting hearing aids to mobile phones
UNI-DEX for connecting hearing aids to mobile phones CALL-DEX for easy wireless connection to mobile phones COM-DEX for wireless connection to mobile phones and
COM-DEX Remote Mic
Available in some countries only.
via a telecoil
other devices via Bluetooth for helping hearing aid users hear speech in
difficult listening situations
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COMPATIBILITY WITH SMARTPHONES

You can see a list of compatible smartphones, tablets, etc, at: http://global.widex.com

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TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.
Problem Possible cause Solution The hearing aid is
completely silent
The hearing aid volume is not powerful enough
The hearing aid whistles continuously
Your two hearing aids are not working in synchrony
It is not turned on Make sure the battery
The battery does not work
Your ear is blocked by earwax
Your hearing may have changed
Your ear is blocked by earwax
The connection between the hearing aids is lost
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drawer is completely closed
Insert a new battery
Contact your doctor
Contact your hearing care professional/ doctor
Contact your doctor
Turn them off and on again
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Problem Possible cause Solution The hearing aids do not
respond with a corresponding change in volume or program to the control device
a. The device is used beyond the transmission range b. Strong electromagnetic interference in the vicinity c. The device and the hearing aids are not matched
a. Move the device closer to the hearing aids. b. Move away from known source of EM interference c. Check with your hearing care professional to make sure the device is matched with hearing aids
You hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.
NOTE
This information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
a. The battery in one of the hearing aids has expired b. Strong electromagnetic interference in the vicinity
a. Replace battery in one or both hearing aids b. Move away from known sources of interference
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Additional information for hearing aids with silver-zinc rechargeable batteries:
LEDs on
Possible cause Solution
charger There is no
light
The hearing aid is not placed correctly in the
Make sure to place the hearing aids correctly in the charger
charger
One or both LEDs are solid red
The charger is not connected
The battery will not charge
Make sure that the USB cable is connected to a wall adapter
Make sure that the battery is a ZPower rechargeable battery and not a non-rechargeable zinc-air battery
Both LEDs flash red
Temperature is out of range. Charging will restart as soon as the
Move the charger to an environment between 10°C
(50°F) and 40°C (104°F) temperature is within range
NOTE
If the problems persist, contact your hearing care professional for assistance.
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CERTIFIED POWER ADAPTERS FOR RECHARGEABLE SOLUTIONS

Always use one of the certified adapters on the table below to connect your charger to the power supply:
Manufacturer Type No. Kuantech KSAS0050500100-VUU
Kuantech KSAS0050050D5U Shenzhen Sunlight
Electronic Technology Co Ltd
Seacomp Displays Inc HDP-QB05010U
NOTE
If you need more information on adapters for your charger, contact your hearing care professional.
KSAS0050500100-VKU KSAS0050500100-VEU
F06AU0500100A F06AR0500100A F06BR0500100A F06CN0500100A F06JP0500100A F06KR0500100A F06US0500100A F06DE0500100A
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REGULATORY INFORMATION

EU directives

Directive 2014/53/EU

Hereby, Widex A/S declares that this E-F2 is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The E-F2 contains radio transmitters operating at: 10.6 MHz, -54 dBµA/m @10 m, 2.4 GHz, 0.9 mW EIRP.
A copy of the Declaration of Conformity according to 2014/53/EU can be found at:
http://global.widex.com/doc
N26346

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and batteries along with ordinary household waste.
Hearing aids, batteries and hearing aid accessories should be disposed of at sites intended for electrical waste and electronic equipment, or given to your hearing care professional for safe disposal.
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FCC and ISED statements

FCC ID: TTY-BF2 IC: 5676B-BF2

Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
— Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver.
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— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help. NOTE: This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
ISED Statement / Déclaration d’ISED
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence­exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference. (2) This device must accept any interference, including interference that
may cause undesired operation of the device. L’emetteur/recepteur exempt de licence contenu dans le present appareil
est conforme aux CNR d’Innovation, Sciences et Developpement economique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisee aux deux conditions suivantes:
(1) L’appareil ne doit pas produire de brouillage; (2) L’appareil doit accepter tout brouillage radioelectrique subi, meme si le
brouillage est susceptible d’en compromettre le fonctionnement.
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ISED RADIATION EXPOSURE STATEMENT: This equipment complies with ISED RF radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
ISED EXPOSITION AUX RADIATIONS: Cet equipement est conforme avec ISED les limites d’exposition aux
rayonnements defi nies pour un controle environnement. Cet emetteur ne doit pas etre co-localises ou fonctionner en conjonction avec une autre antenne ou emetteur.
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SYMBOLS

Symbols commonly used by WIDEX A/S in medical device labelling (labels/IFU/etc.)
Symbol Title/Description
Manufacturer
The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.
Catalogue number
The product’s catalogue (item) number.
Consult instructions for use
The user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.
Warning
Text marked with a warning symbol must be read before using the product.
WEEE mark
“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.
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Symbol Title/Description
CE mark
The product is in conformity with the requirements set out in European CE marking directives.
RCM mark
The product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
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WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark
https://www.global.widex.com
Manual no.:
9 514 0431 071 #01
Issue:
2019-03
9 514 0431 071 01
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