Widex D-m CB Series Manual

USER INSTRUCTIONS

THE WIDEX DAILY™ FAMILY

D-m CB model

Behind-the-ear

YOUR WIDEX® HEARING AID

(To be filled out by the hearing care professional)

Your hearing aid series:

PROGRAMS

 Master
 Music
 TV
 Comfort
 Reverse focus
 Phone
 Zen

SPECIAL PROGRAMS

 Master + Zen
 Master + Phone
 Master + Reverse focus

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SMARTTOGGLE PROGRAMS
 Zen+

NOTE

Not all hearing aids can be used with a DEX accessory.

NOTE

Some programs not available in all hearing aids.

NOTE

Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before you start using your hearing aid.

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CONTENTS

YOUR WIDEX HEARING AID.......................................................................6

Welcome to Widex..........................................................................................6

Your hearing aid at a glance.......................................................................6

Important safety information.........................................................................7

THE HEARING AID......................................................................................9

Indications for use........................................................................................... 9

Intended use.....................................................................................................9

The battery....................................................................................................... 9

Low battery indication...............................................................................10

Changing the battery.................................................................................10

Tamper-resistant battery drawer..............................................................11

Sound signals..................................................................................................12

Lost partner ................................................................................................ 13

How to tell right from left..............................................................................13

Turning the hearing aid on and off...............................................................13

Putting on and removing your hearing aid.................................................14

Sound adjustment..........................................................................................15

Programs.........................................................................................................15

The Zen program........................................................................................ 17

Changing programs....................................................................................17

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Using a telephone with hearing aids............................................................17

CLEANING.................................................................................................18

Tools.................................................................................................................18

Cleaning the hearing aid................................................................................18

ACCESSORIES.......................................................................................... 20

TROUBLESHOOTING.................................................................................21

REGULATORY INFORMATION...................................................................23

EC directives...................................................................................................23

Directive 2014/53/EU................................................................................ 23

Information regarding disposal................................................................23

FCC and IC statements..................................................................................23

SYMBOLS................................................................................................. 27

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YOUR WIDEX HEARING AID

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2

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Welcome to Widex

Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.

Infrequent users don’t usually get the full benefit of a hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.

Your hearing aid at a glance

The illustration shows your hearing aid without the ear-set. For further in­formation on the ear-set, see the ear-set manual. The ear-set consists of an
earwire and an ear-tip, and it is the part of your hearing aid that you wear
inside your ear.

1. Microphone openings

2. Nail grip with on/off function

3. Right/left identification

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Important safety information

Read these pages carefully before you begin using your hearing aid.

Hearing aids and batteries can be dangerous if swallowed or used im­properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact your local emergency number or
hospital immediately.

Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if you sus­pect you may have an ear infection or an allergic reaction.

Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.

Remove your hearing aids before showering, swimming or using a hair
dryer.

Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.

Do not dry your hearing aid in a microwave oven - this will ruin it.

Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.

Never use your hearing aids in environments where there may be explo­sive gases, such as in mines, etc.

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Keep hearing aids, their parts, accessories and batteries away from chil­dren and mentally disabled people.

Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.

Your hearing aids contain radio communication technology. Always ob­serve the environment in which you are using them. If any restrictions ap­ply, you must take precautions to comply with these.

Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your remain­ing hearing.

Do not expose your hearing aids to extreme temperatures or high humid­ity, and dry them quickly if they get wet, or if you perspire heavily.

Your hearing aids should be stored and transported within the temperature
and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.

Your hearing aids are designed to operate within the temperature, humidity
and atmospheric pressure ranges of 0°C (32°F) to 50°C (122°F), 10%-95% rH
and 750 to 1060 mBar.

You can find technical data sheets and additional information on your hear­ing aids on https://global.widex.com.

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THE HEARING AID

Indications for use

The devices are indicated for individuals with a range of hearing loss severi­ty from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss config­urations.

They are to be programmed by licensed hearing care professionals (audiol­ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.

Intended use

The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back­ground in the quiet.

The battery

Use a type 10 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by

your hearing care professional.

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NOTE

Check that the battery is completely clean and free of any residue before insert­ing it in the hearing aid. Otherwise your hearing aid may not function as expec­ted.

Never attempt to recharge your hearing aid batteries, as they could ex­plode.

Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take note of
the expiry date.

Low battery indication

When the battery is flat, a sound signal will play. If the battery drains sud­denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.

Changing the battery

To change the battery, do as follows:

Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.

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1. Use the nail grip to gently swing the battery door
open and remove the old battery.

2. Now place the new battery in the drawer as
shown. Close the drawer. If it doesn't close easily, the
battery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.

Tamper-resistant battery drawer

If the hearing aid is going to be used by a child, you can ask your hearing
care professional to provide it with a tamper-resistant battery drawer.

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To open battery drawer, use the special tool
you've received, and do as illustrated.

Sound signals

Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed programs. These sounds may be spoken
messages or tones, depending on your needs and preferences.

Program 1
Program 2 Message/two short beeps
Program 3 Message/three short beeps
Program 4 Message/one short and one long beep
Program 5 Message/one long beep and two short beeps
Zen+ Message/tone

Message/one short beep

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Ask your hearing care professional to turn these sounds signals off if you
don't need them.

Lost partner

(Only available in selected models)
Your hearing care professional can turn on a feature in your hearing aid that

warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your left ear has a blue mark.

Turning the hearing aid on and off

To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is on,
unless your hearing care professional has deactivated this
function.

To turn off the hearing aid, push the battery door down­wards.

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NOTE

1

2

You can also cup the hearing aid in your hand to verify that it is turned on. If it's
on, it will whistle.

Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing your hearing aid

Putting on the hearing aid

Your hearing aid can be fitted using different types of ear-sets. See the sep­arate ear-set manual for more information about your ear-set.

Removing the hearing aid

1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.

2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.

Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.

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Sound adjustment

Your hearing aid adjusts the volume automatically according to your sound
environment.

If you have a remote control, you can also adjust the sound manually, de­pending on your needs and preferences.

Each time you operate the volume control, you will hear a beep-tone unless
your hearing care professional has deactivated this function. When you
reach the maximum or minimum setting, you will hear a steady tone.

You can also mute your hearing aid if you need to. Do as follows:

● Keep pressing the lower part of the volume key on the remote control
until you can hear the steady sound

To turn the sound on again:

● Press the upper part of the volume key or

● Change program

Any adjustment of the volume will be cancelled when you turn off your
hearing aid or if you change program.

Programs

PROGRAMS USE
Master For everyday use
Music For listening to music

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PROGRAMS USE
TV For listening to the TV
Comfort Attenuates background noise
Reverse focus Focus on sounds from behind.
Phone This program is designed for listening to

phone conversations

Zen Plays tones or noise for a relaxing sound

background

SPECIAL PROGRAMS USE
Compound programs The Master program in one ear and Zen, Re-

verse focus or Phone in the other

SMARTTOGGLE PROGRAMS USE
Zen+ This program is similar to Zen but allows you

to listen to different types of tones or noise

NOTE

Not all hearing aids can be used with a remote control.

If your needs change over time, your hearing care professional can easily
change your program selection.

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The Zen program

Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back­ground.

If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio­nal.

Use of the Zen program may interfere with hearing everyday sounds, in­cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.

Changing programs

To change programs, simply push the program key on your remote control.

Zen+

To access this program, press and hold the program key for more than one
second. A quicker press then allows you to cycle through the available Zen
styles. To exit the program, press and hold down the program key for more
than one second.

Using a telephone with hearing aids

When you use a phone, hold it against your head at an an­gle above your ear, rather than directly against the ear.

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CLEANING

1. 2. 3. 4. 5.

Tools

You will receive the following cleaning tools with your hearing aid:

Cleaning the hearing aid

Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.

Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex PerfectDry Lux to help keep
their hearing aids dry and clean. Ask your hearing care professional if this is
right for you.

Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care profes­sional).
If the microphone openings are blocked, contact your
hearing care professional.

1. Cloth

2. Brush

3. Long wax-removing tool

4. Short wax-removing tool

5. Battery magnet

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When not in use leave the battery compartment open to ventilate the hear­ing aid. For information on how to clean your ear-set, see the ear-set man­ual.

Do not use any kind of liquid or disinfectant to clean your hearing aid.

Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.

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ACCESSORIES

You can use a variety of accessories with your hearing aid. To see whether
you could benefit from using these accessories, ask your hearing care pro­fessional.

Name Use
RC-DEX remote control
TV-DEX for listening to TV and audio
PHONE-DEX 2 for easy landline use
FM+DEX for streaming audio and FM signals
UNI-DEX for connecting hearing aids to mobile phones
CALL-DEX for easy wireless connection to mobile phones
COM-DEX for wireless connection to mobile phones and other

COM-DEX Remote
Mic

Available in some countries only.

devices via Bluetooth
for helping hearing aid users hear speech in difficult

listening situations

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TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear­ing care professional.

Problem Possible cause Solution
The hearing aid is com-

pletely silent

The hearing aid volume
is not powerful enough

The hearing aid whistles
continuously

Your two hearing aids
are not working in syn­chrony

It is not turned on Make sure the battery

The battery does not
work

Your ear is blocked by
earwax

Your hearing may have
changed

Your ear is blocked by
earwax

The connection between
the hearing aids is lost

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drawer is completely
closed

Insert a new battery

Contact your doctor

Contact your hearing
care professional/doctor

Contact your doctor

Turn them off and on
again

Problem Possible cause Solution
The hearing aids do not

respond with a corre­sponding change in vol­ume or program to the
control device

a. The device is used be­yond the transmission
range
b. Strong electromag­netic interference in the
vicinity
c. The device and the
hearing aids are not
matched

a. Move the device closer
to the hearing aids.
b. Move away from
known source of EM in­terference
c. Check with your hear­ing care professional to
make sure the device is
matched with hearing
aids

You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the opposite hearing
aid.

NOTE

This information covers only the hearing aid. See the "Ear-sets for Widex hear­ing aids" user manual for information specific to your ear-set. If the problems
persist, contact your hearing care professional for assistance.

a. The battery in one of
the hearing aids has ex­pired
b. Strong electromag­netic interference in the
vicinity

a. Replace battery in one
or both hearing aids
b. Move away from
known sources of inter­ference

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REGULATORY INFORMATION

EC directives

Directive 2014/53/EU

Hereby, Widex A/S declares that this D-m CB is in compliance with the es­sential requirements and other relevant provisions of Directive 2014/53/EU.

The D-m CB contains a radio transmitter operating at 10.6 MHz, -54
dBμA/m@10 m.

A copy of the Declaration of Conformity according to 2014/53/EU can be
found at:

http://global.widex.com/doc

N26346

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and batteries along
with ordinary household waste.

Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for electrical waste and electronic equipment, or given to
your hearing care professional for safe disposal.

FCC and IC statements

FCC ID: TTY-DMCB

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IC: 5676B-DMCB
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to

the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference

that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the in­structions, may cause harmful interference to radio communications. How­ever, there is no guarantee that interference will not occur in a particular in­stallation. If this equipment does cause harmful interference to radio or tele­vision reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:

— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

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— Consult the dealer or an experienced radio/TV technician for help.
NOTE:
This equipment complies with FCC radiation exposure limits set forth for an

uncontrolled environment. This transmitter must not be co-located or oper­ating in conjunction with any other antenna or transmitter.

Changes or modifications to the equipment not expressly approved by Wi­dex could void the user’s authority to operate the equipment.

Industry Canada Statement / Déclaration d’industrie Canada
Under Industry Canada regulations, this radio transmitter may only operate

using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.

To reduce potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may

cause undesired operation of the device.

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Conformément à la réglementation d’Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou
inférieur) approuvé pour l’émetteur par Industrie Canada.

Dans le but de réduire les risques de brouillage radioélectrique à l’intention
des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte
que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’in­tensité nécessaire à l’établissement d’une communication satisfaisante.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique

subi, même si le brouillage est susceptible d’en compromettre le fonc­tionnement.

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SYMBOLS

Symbols commonly used by WIDEX A/S in medical device labelling (la­bels/IFU/etc.)

Symbol Title/Description

Manufacturer

The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.

Catalogue number

The product’s catalogue (item) number.

Consult instructions for use

The user instructions contain important cautionary information (warn­ings/precautions) and must be read before using the product.

Warning

Text marked with a warning symbol must be read before using the
product.

WEEE mark

“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re­sult of the presence of hazardous substances.

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Symbol Title/Description

CE mark

The product is in conformity with the requirements set out in European
CE marking directives.

RCM mark

The product complies with electrical safety, EMC and radio spectrum regula­tory requirements for products supplied to the Australian or New Zealand
markets.

282930

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WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark

https://global.widex.com

Manual no.:

9 514 0348 001 #02

Issue:

2019-02

9 514 0348 001 #02