Widex B-F2 RIC, B-F2 RITE User Instructions

USER INSTRUCTIONS

THE WIDEX BEYOND™ HEARING AID

B-F2 model

RIC/RITE

Receiver-in-canal/Receiver-in-the-ear

YOUR HEARING AID

(To be filled out by the hearing care professional)

Your hearing aid series:

 Zinc-air battery (golden)  Silver-zinc battery (steel coloured)
PROGRAMS

 Universal  Audibility Extender
 Quiet  Audibility Extender
 Transport  Audibility Extender
 Urban  Audibility Extender
 Party  Audibility Extender
 Music  Audibility Extender
 T  Audibility Extender
 M+T  Audibility Extender

SPECIAL PROGRAMS

 Zen  Audibility Extender
 Phone  Audibility Extender

2

SMARTTOGGLE PROGRAMS
 Zen+  Audibility Extender

NOTE

The description and use of the Phone program in this user guide refer only to
normal phone conversations, not phone conversations using direct streaming
from your smartphone.

NOTE

Read this booklet and the booklet "Ear-sets for Widex hearing aids" carefully
before your start using your hearing aid.

NOTE

If you are using silver-zinc batteries, read also the booklet "Instructions for use,
ZPower rechargeable system for hearing aids" carefully.

NOTE

This hearing aid allows direct wireless control and sound streaming from smart­phones and other devices. For more help and information contact your hearing
care professional or visit www.widex.com/BEYOND.

This hearing aid works wirelessly with the BEYOND App. We take no responsi­bility if the hearing aid is used with any third part App or if the BEYOND App is
used with any other device.

3

CONTENTS

YOUR HEARING AID...................................................................................6

Welcome ..........................................................................................................6

Important safety information.........................................................................9

THE HEARING AID..................................................................................... 11

Indications for use...........................................................................................11

Intended use....................................................................................................11

The zinc-air battery.........................................................................................11

The silver-zinc battery .................................................................................. 13

Sound signals..................................................................................................16

How to tell right from left..............................................................................17

Turning the hearing aid on and off...............................................................17

Putting on and removing the hearing aid...................................................18

Programs.........................................................................................................19

Sound and program adjustment..................................................................21

Using a phone with your hearing aids........................................................22

PAIRING YOUR HEARING AID AND SMARTPHONE................................... 23

CLEANING................................................................................................24

Tools................................................................................................................24

Cleaning the hearing aid...............................................................................24

ACCESSORIES.......................................................................................... 26

4

COMPATIBILITY WITH SMARTPHONES......................................................27

TROUBLESHOOTING................................................................................ 28

REGULATORY INFORMATION................................................................... 31

EU directives....................................................................................................31

FCC and IC statements...................................................................................31

SYMBOLS................................................................................................. 35

5

YOUR HEARING AID

Welcome

Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.

Infrequent users don’t usually get the full benefit of a hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.

Your hearing aid at a glance

B-F2 model with zinc-air batteries:

1

2

3

1. Push button

2. Nail grip

3. Earwire

6

4

4. Battery compartment

B-F2 model with silver-zinc rechargeable batteries:

1

2

3

1. Push button

2. Battery compartment

3. Earwire

The charger

1

2

1. Charging slot

2. LED

USB cable

7

NOTE

You should only use your charger indoors.

NOTE

Never leave the charger in direct sunlight and do not immerse it in water.

8

Important safety information

Read these pages carefully before you begin using your hearing aid.

Hearing aids and batteries can be dangerous if swallowed or used im­properly. Swallowing or improper use can result in severe injury or even
fatalities. In case of ingestion, contact your local emergency number or
hospital immediately.

Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if you sus­pect you may have an ear infection.

Remove your hearing aids before showering, swimming or using a hair
dryer.

Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.

Do not dry your hearing aid in a microwave oven - this will ruin it.

Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.

Never use your hearing aids in environments where there may be explo­sive gases, such as in mines, etc.

Keep hearing aids, their parts, accessories and batteries away from chil­dren and mentally disabled people.

9

Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.

Your hearing aids contain radio communication technology. Always ob­serve the environment in which you are using them. If any restrictions ap­ply, you must take precautions to comply with these.

Please note that streaming sound to your hearing aids at a high volume
can prevent you from hearing other important sounds such as alarms
and traffic noise. In such situations make sure to keep the volume of the
streamed sound at a suitable level.

Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your remain­ing hearing.

Do not expose your hearing aids to extreme temperatures or high humid­ity, and dry them quickly if they get wet, or if you perspire heavily.

Your hearing aids should be stored and transported within the temperature
and humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.

Your hearing aids are designed to operate from 0°C (32°F) to 50°C (122°F).
For more information about your hearing aids, visit: http://global.wi-

dex.com

10

THE HEARING AID

Indications for use

The hearing aids are indicated for individuals with a range of hearing loss
from minimal (10 dB HL) to severe-to-profound (100 dB HL) and all hearing
loss configurations.

They are to be programmed by licensed hearing care professionals (audiol­ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.

Hearing aids with rechargeable batteries

Hearing aids with rechargeable batteries should NOT be used by children
younger than 4 years of age or mentally disabled people.

Intended use

The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program intended to provide a relaxing sound background (i.e.
music/noise source) for adults who desire to listen to such a background in
quiet.

The zinc-air battery

Use a type 312 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by

your hearing care professional.

11

NOTE

Check that the battery is completely clean and free of any residue before insert­ing it in the hearing aid. Otherwise your hearing aid may not function as expec­ted.

Never attempt to recharge a zinc-air hearing aid battery, as it could ex­plode.

Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take note of
the expiry date.

Low battery indication

When the battery is flat, a sound signal will play. If the battery drains sud­denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.

Changing the battery

To change the battery, do as follows:

Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.

Use the nail grip to gently swing the battery door
open and remove the old battery.

12

Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat­tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.

Tamper-resistant battery drawer

If the hearing aid is going to be used by a child three years of age or young­er, you must ask your hearing care professional to provide it with a tamper­resistant battery drawer.

To open battery drawer, use the special tool you've
received, and do as illustrated.

NOTE

This option is not available if your hearing aids use silver-zinc rechargeable
batteries.

The silver-zinc battery

Use a type 312 silver-zinc battery for your hearing aid.

13

Always use a new battery supplied by your hearing care professional.

Dispose of used batteries as indicated on the packaging and take note of
the expiry date.

NOTE

Recharge the batteries regularly before using your hearing aids.

NOTE

Don't place the hearing aids in the charger dock if it is unplugged - this will drain
the batteries.

NOTE

If you are not going to use your hearing aid for several days, remove the batter­ies.

NOTE

Your rechargeable batteries should last for approximately one year. Ask your
hearing care professional to change them for you when needed.

Inserting a rechargeable battery

To insert a new rechargeable battery do as follows:

Open the battery compartment.

14

Now place the battery in the battery compartment
with the golden side facing upwards and close the
battery compartment.

NOTE

You can also use a zinc-air battery with your hearing aid.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.

NOTE

You can also ask your hearing care professional for help if you need to change
the rechargeable battery.

Recharging your hearing aids

Connect the USB cable into the charger and plug it
into the wall socket.

15

Hold your hearing aid by the tube and gently place it
on the charging slot.
The green light will start blinking as soon as your
hearing aids start charging.
Once the hearing aids are completely charged, the
green light will stop blinking and it will be solid
green.

NOTE

Always charge the silver-zinc batteries at temperatures between 10°C (50°F)
and 40°C (104°F).

NOTE

Don't leave the hearing aids on the charger once they are completely charged,
as this will drain the batteries.

Sound signals

Your hearing aid plays sounds to inform you that certain features have been
activated or that you have changed program. These sounds can be spoken
messages or tones.

Ask your hearing care professional to turn these sounds off if you don't need
them.

Lost partner

(Only available in 440-series)

16

Your hearing care professional can turn on a feature in your hearing aid that
warns you whenever it loses contact with the hearing aid in the opposite
ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your
left ear has a blue mark.

Turning the hearing aid on and off

To turn the hearing aid on, close the battery lid. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva­ted this function.

To turn off the hearing aid, push the battery lid down­wards.

NOTE

Don't forget to turn off the hearing aid when it is not in use.

17

Putting on and removing the hearing aid

1

2

1. Insert the ear-set in the ear while holding the lower
part of the tube. Pulling the outer ear upwards and back­wards at the same time can be helpful.

2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.

Your hearing aid can be fitted using different types of ear-sets. See the sep­arate ear-set manual for more information about your ear-set.

NOTE

If the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing
irritation, redness or the like, contact your hearing care professional.

Removing the hearing aid

Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube.

18

Programs

PROGRAMS USE
Universal For everyday use
Quiet Special program for listening in quiet environ-

ments

Transport For listening in situations with noise from cars,

trains, etc.

Urban For listening in situations with changing

sound levels (in supermarkets, noisy workpla­ces or similar)

Party For listening in situations with many people

talking at the same time
Music For listening to music
T With this program you listen through the

hearing aid's telecoil, which allows you to lis-

ten directly to the sound without background

noise (requires a teleloop system)
M+T This program is a combination of the hearing

aid's microphone and the telecoil. You listen

to the sound source, but can also hear other

sounds

19

SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound

background

Phone This program is designed for listening to

phone conversations

SMARTTOGGLE PROGRAMS USE
Zen+ This program is similar to Zen but allows you

to listen to different types of tones or noise

NOTE

The names in the list of programs are the default names. Your hearing care pro­fessional can also select a program name from a preselected list. Then it is even
easier for you to select the right program in each listening situation.

Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.

If your needs and preferences change over time, your hearing care profes­sional can easily change your program selection

20

The Zen program

Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back­ground.

If you perceive a decrease in loudness, tolerance of sounds, speech not as
clear, or worsening tinnitus, contact your hearing care professional.

Use of the Zen program may interfere with hearing everyday sounds in­cluding speech. It should not be used when hearing such sounds is impor­tant. Switch the hearing aid to a non-Zen program in those situations.

Sound and program adjustment

If you have two hearing aids, the push button can be programmed in several
ways:

As a dedicated program button:

To change programs, just press the button. To access and exit SmartToggle
programs, press and hold the push button down for more than one second
(this setting is optional). Once you have accessed the SmartToggle pro­gram, you can change among the different Zen styles by short presses on
the button.

As a dedicated sound adjustment button:

Press the button on your right hearing aid if you’d like more audibility and
more volume. If you need to decrease the volume or you’d like more com­fort, press the button on your left hearing aid.

21

A long push (more than one second) on either of your hearing aids will mute
the sound. To unmute the sound, press the push button on your right hear­ing aid briefly (this setting is optional).

As a combined program and sound adjustment button:

If you have this option, press the button on your right hearing aid if you’d
like more audibility and more volume. If you need to decrease the volume or
if you’d like more comfort, just press the button on your left hearing aid. A
long press on either of your hearing aids will change programs.

If you only have one hearing aid, a short press will change programs and a
long press will allow you to access the SmartToggle programs.

Using a phone with your hearing aids

When you use a phone, hold it against your head at an an­gle above your ear, rather than directly against the ear.

22

PAIRING YOUR HEARING AID AND SMARTPHONE

To pair your hearing aids and smartphone you need to restart your hearing
aid. Do as follows:

1. Restart your hearing aids by opening and closing the battery compart-

ment.

2. Keep the hearing aids close to your phone and follow the instructions on

your phone.

3. The hearing aids and smartphone are now ready to use.

NOTE

Your hearing aids are only in pairing mode for three minutes after you re­start them. You might need to restart them again if you didn't pair them in
time.

23

CLEANING

Tools

You will receive the following cleaning tools with your hearing aid:

1. 2. 3. 4. 5.

1. Cloth

2. Brush

3. Long wax-removing tool

4. Short wax-removing tool

5. Battery magnet

Cleaning the hearing aid

Cleaning your hearing aid every day will make it more efficient and more
comfortable to wear.

Wipe the hearing aid with a soft cloth (for example
the cloth you received from your hearing care profes­sional).
If the microphone openings are still blocked, contact
your hearing care professional.

Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some
people use a special dehumidifier like Widex Dry-Go to help keep their hear­ing aids dry and clean. Ask your hearing care professional if this is right for
you.

24

Leave the battery compartment open to ventilate the hearing aid. For infor­mation on how to clean your ear-set, see the ear-set manual.

Do not use any kind of liquid or disinfectant to clean your hearing aid.

Clean and inspect your hearing aid every day after use to check that it is
not broken. If the hearing aid breaks while you are wearing it, leaving
small fragments in your ear canal, contact your doctor. Never try to take
out the fragments yourself.

25

ACCESSORIES

You can use a variety of accessories with your hearing aid. To see
whether you could benefit from using these accessories, ask your
hearing care professional.

Name Use
RC-DEX remote control
TV-DEX for listening to TV and audio
PHONE-DEX for easy landline use
FM+DEX for streaming audio and FM signals
T-DEX for connecting hearing aids to mobile phones via a

telecoil
UNI-DEX for connecting hearing aids to mobile phones
CALL-DEX for easy wireless connection to mobile phones
COM-DEX for wireless connection to mobile phones and other

devices via Bluetooth
COM-DEX Re-

mote Mic

for helping hearing aid users hear speech in difficult

listening situations
Available in some countries only.

26

COMPATIBILITY WITH SMARTPHONES

You can see a list of compatible smartphones, tablets, etc, at:

www.widex.com/BEYOND

27

TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear­ing care professional.

Problem Possible cause Solution
The hearing aid is com-

pletely silent

It is not turned on Make sure the battery

drawer is completely
closed

The battery does not
work

Insert a new battery

The hearing aid volume
is not powerful enough

Your ear is blocked by
earwax

Contact your doctor

Your hearing may have
changed

Contact your hearing
care professional/doctor

The hearing aid whistles
continuously

Your ear is blocked by
earwax

Contact your doctor

Your two hearing aids
are not working in syn­chrony

The connection between
the hearing aids is lost

Turn them off and on
again

28

Problem Possible cause Solution
The hearing aids do not

respond with a corre­sponding change in vol­ume or program to the
control device

a. The device is used be­yond the transmission
range
b. Strong electromag­netic interference in the
vicinity
c. The device and the
hearing aids are not
matched

a. Move the device closer
to the hearing aids.
b. Move away from
known source of EM in­terference
c. Check with your hear­ing care professional to
make sure the device is
matched with hearing
aids

You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the transmitting hearing
aid.

a. The battery in one of
the hearing aids has ex­pired
b. Strong electromag­netic interference in the
vicinity

a. Replace battery in one
or both hearing aids
b. Move away from
known sources of inter­ference

NOTE

This information covers only the hearing aid. See the "Ear-sets for Widex hear­ing aids" user manual for information specific to your ear-set. If the problems
persist, contact your hearing care professional for assistance.

29

Additional information for hearing aids with silver-zinc rechargeable batter­ies:

LEDs on
charger

Possible cause Solution

There is no
light

The hearing aid is not
placed correctly in the
charger

Make sure to place the hearing
aids correctly in the charger

The charger is not connec­ted to a wall socket

Make sure that the USB cable is
connected to a wall socket

One or both
LEDs are solid
red

The battery will not
charge

Make sure that the battery is a
ZPower rechargeable battery
and not a non-rechargeable
zinc-air battery

Both LEDs
flash red

Temperature is out of
range. Charging will re­start as soon as the tem­perature is within range

Move the charger to an environ­ment between 10°C (50°F) and
40°C (104°F)

NOTE

If the problems persist, contact your hearing care professional for assistance.

30

REGULATORY INFORMATION

EU directives

Directive 2014/53/EU

Hereby, Widex A/S declares that this B-F2 is in compliance with the essen­tial requirements and other relevant provisions of Directive 2014/53/EU.
The B-F2 contains radio transmitters operating at: 10.6 MHz, -54 dBµA/m
@10 m 2.4 GHz, 0.9 mW EIRP.

A copy of the Declaration of Conformity according to 2014/53/EU can be
found at:

http://global.widex.com/doc

N26346

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and batteries with
ordinary household waste.

Hearing aids, batteries and hearing aid accessories should be disposed of at
sites intended for waste electrical and electronic equipment, or given to
your hearing care professional for safe disposal.

FCC and IC statements

FCC ID: TTY-BF2

31

IC: 5676B-BF2
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to

the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference

that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the in­structions, may cause harmful interference to radio communications. How­ever, there is no guarantee that interference will not occur in a particular in­stallation. If this equipment does cause harmful interference to radio or tele­vision reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:

— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

32

— Consult the dealer or an experienced radio/TV technician for help.
NOTE:
This equipment complies with FCC radiation exposure limits set forth for an

uncontrolled environment. This transmitter must not be co-located or oper­ating in conjunction with any other antenna or transmitter.

Changes or modifications to the equipment not expressly approved by Wi­dex could void the user’s authority to operate the equipment.

Industry Canada Statement / Déclaration d’industrie Canada
Under Industry Canada regulations, this radio transmitter may only operate

using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.

To reduce potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may

cause undesired operation of the device.
Conformément à la réglementation d’Industrie Canada, le présent émetteur

radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou
inférieur) approuvé pour l’émetteur par Industrie Canada.

33

Dans le but de réduire les risques de brouillage radioélectrique à l’intention
des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte
que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’in­tensité nécessaire à l’établissement d’une communication satisfaisante.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique

subi, même si le brouillage est susceptible d’en compromettre le fonc­tionnement.

34

SYMBOLS

Symbols commonly used by Widex A/S in medical device labelling (la­bels/IFU/etc.)

Symbol Title/Description

Manufacturer

The product is produced by the manufacturer whose name and address are
stated next to the symbol. If appropriate, the date of manufacture may also
be stated.

Catalogue number

The product’s catalogue (item) number.

Consult instructions for use

The user instructions contain important cautionary information (warn­ings/precautions) and must be read before using the product.

Warning

Text marked with a warning symbol must be read before using the
product.

WEEE mark

“Not for general waste”. When a product is to be discarded, it must be
sent to a designated collection point for recycling and recovering to
prevent the risk of harm to the environment or human health as a re­sult of the presence of hazardous substances.

35

Symbol Title/Description

CE mark

The product is in conformity with the requirements set out in European
CE marking directives.

RCM mark

The product complies with electrical safety, EMC and radio spectrum regula­tory requirements for products supplied to the Australian or New Zealand
market.

Interference

Electromagnetic interference may occur in the vicinity of the product.

36

37

38

39

WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark

http://www.global.widex.com

Manual no.:

9 514 0416 001 #03

Issue:

2017-11

9 514 0416 001 #03