WideOpenWest ULTRA TV Quick Reference Manual

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Elgin, Technician

–QUICK REFERENCE GUIDE–

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UltraTV-Support

WOW! Ultra TV

With WOW! Ultra TVSM, you can enjoy your TV experience more with easy access to all your entertainment content and play back on any TV in your home.

-Whole-Home HD DVR-

6 HD Tuners Record 6 HD shows at one time.

Multi-Room Solution

Start a recorded show in one room, pause it and then continue watching it in another room.

Easily Setup Recordings

Whether a movie, show or whole series, easily program your DVR with the Smart Menu. You can even change your settings after a show has started to record.

Online DVR Management Schedule, delete or change settings for a recording online.

Lots of Storage

e 500GB hard drive lets you store up to 300 hours of SD programming or 75 hours of HD programming. e storage meter is easy to check to see how much you have recorded.

Automatic Conﬂict Detection

e system will let you know if you have a conﬂict that would impact your ability to record an upcoming show.

External Hard Drive Expand your storage capacity by connecting an eSATA external Hard Drive.

-WOW! ULTRA TVSM ADDITIONAL FEATURES-

Play Photos, Videos and Music on Your TV

Play personal photos, videos and music from your computer on your TV screen.

Parental Controls Set controls so certain shows require you to enter a PIN to watch.

Games Play games on your TV screen.

Online Settings Management

Set up the parental controls or closed caption setting online.

Flickr

View photos from Flickr® on your TV screen.

Caller ID to TV

See who is calling on your TV screen when the phone rings. You can also access a call list for past calls on your TV.

Wireless Home Network Work on a computer anywhere in your home.

Mobile App

Use you iPhone, iPad, or Android device to manage your DVR and set recordings when on the go, or use the app for your guide and remote control.

-SMART MENU-

TV Categories

View upcoming programs for Movies, Kids, News or Sports with programming listings for live TV, PPV and recorded content, speciﬁc for those categories.

Search for a program by keyword, title or category across all live TV, VOD and recorded content.

Flip Bar

Allows you to view information on what is playing, what shows are coming or set a recording all without having to change the channel.

Live TV Controls

Pause, play or rewind live TV. Watch a show on live TV, pause it, and continue watching from where you left oﬀ in another room.

Favorites Set up a custom channel lineup, showing only the networks that you want to see.

Customize TV Listings Hide channels that you don’t want to show up in your main TV channels listing.

Grid Guide View listings with the Smart Menu or with a Grid Guide view.

VOD WOW! VOD oﬀers access to 1000s of movies, free TV shows and events.

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Smart Menu and Category Cards

To access the Smart Menu, press the MENU button on the remote. Use the left and right arrows on the remote to browse the category cards.

Channels View View all available channels.

HDTV Find all of the HD content available to watch, including live TV, recorded TV and PPV.

Recorded TV View all of the programs you’ve recorded.

WOW! OnDemand Search the vast library of VOD titles.

Search Search for programs by title, keyword, or category across all available content, including live TV, PPV, recorded TV and VOD.

Favorite Channels Create a list of your favorite channels for easy access.

Movies View all available movies, including live TV, recorded TV and PPV.

Sports View all available sports programming, including live TV, recorded TV and PPV.

Kids View all children’s programming, including live TV and recorded TV.

News Find all of the news channels and current news programming, including live TV and recorded TV.

Music Listen to music from your computer or view all TV music channels.

Messages Read messages about WOW! services and updates.

Settings Customize your Ultra TV experience.

Caller ID to TV View a list of incoming phone calls.

Games Choose from a variety of classic games to play on your TV.

Photos View photos from your Flickr

account or your

computer on your TV.

HomeConnect Access movies, music or photos from your computer on your TV.

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Input

7 8 9

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ghi5jkl6mno

abc3def

vol ch

last

mute

rec

pause

play

rew fwd

stop

skipreplay

back next

info

ticker

live TV

dvr liveTV

vod grid

2019

clear

Input

7 8 9

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Shortcut Buttons

1. DVR

Go to the Recorded TV categ ory.

2. VOD

Go to the WOW! OnDemand category.

3. GRID

Alternates between the Grid Guide view of programming and the Smart Menu setup.

4. LIVE T V

Go to full-screen, live T V.

Navigation

5. INFO

Brings up an action menu of options related to the item in focus.

6. ARROWS

Navigates the Smar t Menu. Holding an arrow down activates turbo scroll, increasing your browsing speed.

7. SCREEN SIZE Alternate between full-screen and the Smart Menu.

8. OK

Press OK to select a menu item or conﬁrm an action.

9. BACK

Takes a list displaying TV programming back to the previous half hour. Also pages back through an info note.

10. NEXT

Takes a list displaying TV programming forward to the next half hour. Also pages forward through an info note.

11. LAST

Return to the last channel viewed.

12. NUMBER KEYS

Entering numbers will take you directly to the corresponding channel.

13. CLEAR

Deletes a character during text/number entries. Also removes the Flip Bar.

14. TV INPUT

Enables easy switching between TV input options.*

Player Controls

Control your recorded or live program with the following buttons:

15. MENU

From wherever you are, MENU returns you one step at a time back to the Category Cards. Press MENU twice to go directly to TV Channels category.

16. RE PLAY

Rewinds the program seven seconds, so you can check out what you missed. Also moves the time slot a day back.

17. SKIP

Skips forward in your program the numb er of seconds that you predeﬁne in settings. Also moves the time slot a day ahead.

18. PLAY

Begins playing the selected program.

19. REWIND

Press up to three times (for three speeds) to rewind the show.

20. FA STFOR WAR D

Press up to three times (for three speeds) to fast-forward.

21. PAUSE

Pauses the show you are watching.

22. RECORD

Press while watch ing a show or when a show is in focus to record.

23. STOP

Exits out of a recorded show or stops a recording in progress if you’re watching that show full-screen.

-REMOTE CONTROL-

*Not available on all TV models.

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Recorded TV

Managing Recorded TV

e Recorded TV category lists all your recorded shows in alphabetical order. Episodes of a series are grouped into folders and individual episodes are seen in the preview panel to the right.

e recorded show icons let you know the following:

e show is recording right now. e show is scheduled to record. e show is recorded and may be deleted when space is needed. e show is recorded and will not delete unless deleted manually.

e Options card in the Recorded TV category lets you manage your recorded TV.

• Scheduled to Record in Options lets you see all the programs that are set to record. Here you can also cancel a recording or alter your recording settings for each show. Just pick the show you want to manage and press the INFO button.

• Recording Defaults in Options let you determine your default preferences for how long to keep a recording, how many episodes to record, when the recording starts and stops, and whether to record ﬁrst runs or repeats.

How To Set A Recording & Series Recording

When watching a show: To record the show you are currently watching press RECORD and the show will begin recording. If you are watching a show and want to record the series, press INFO. en select “Record Series.”

Via the Search category: You can search for the show in the Search category by title, keyword or category. Select the show in the results by pressing OK and then select “Record Once” or “Record Series” in the action menu.

In TV Channels category: You can scroll through the TV channel lineup. When you ﬁnd a show that is in progress you want to record either in the listing or in the preview panel, press record. If you want to record an upcoming show, press INFO. An action menu will appear where you can select “Record Once” or “Record Series.”

Automatic Conﬂict Management

You can record or watch up to six shows at once. A conﬂict detection note will pop up, if you are already using all six tuners – which means that you may be recording ﬁve shows and watching Live TV. If this happens, an action menu will show up automatically on the screen giving you options to choose which recordings you want to keep.

How Much Space is Left on My DVR to Record Shows?

e Storage Meter lets you know how much space you have left to record more programs. It’s located in two places in the Smart Menu. In Recorded TV, the Options card displays the amount of space remaining. In Settings, select the the Recording Space card.

WOW! OnDemand

Search the vast library of movies, TV shows and events.

• Select the VOD category in the Smart Menu.

• You’ll see a list of video folders in the vertical band, as well as a My Rentals folder. When you scroll over each folder, the available programs in each will appear in the preview panel to the right. Press OK to select any of the folders in the VOD library.

When you see a program you like, press OK and you’ll get the following list of options:

• preview - Plays the trailer for the selected movie.

• lock - Uses Parental Controls to block access to that channel.

• buy - Purchases the movie so that you can watch it immediately.

Caller ID to TV

For WOW! Phone customers with Caller ID to TV, the Smart Menu maintains a list of calls you’ve received. You can access this list in two ways: through the Caller ID to TV category on the Smart Menu or by pressing OK on the Caller ID to TV indicator when call information appears.

When you access the list, you’ll see your phone lines listed along the horizontal band.

• Select a phone number to see a list of recent calls. Press “OK” to get an action menu. Options include “clear call log,” which will delete the call record, and “settings,” which provides a shortcut to the phone settings section.

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Accessing Music, Photos, and Videos

From Your Computer

Select the HomeConnect category to view your music, photos and videos from your connected computers. You need to set up a DLNA

server to view content on your Ultra TV. Use the HomeConnect category to browse through your computer ﬁles and select content to be added to shortcut folders for easy access.

To Add Content:

(Example is related to music, but the same can be done for photos and video ﬁles.)

1. Select the HomeConnect category.

2. Select the computer whose content you would like to add. Your computer must be on and

connected to the network. If one is not showing up, select Search for Media Servers and choose “Search.”

3. Browse through that computer’s ﬁle structure until you ﬁnd the music ﬁles.

4. Press OK and choose “add folder to my music” or “add item to my music.”

5. e music ﬁles or folder containing music ﬁles will automatically be added to the My Music

shortcut folder in both the HomeConnect category and the Music category.

To View Content:

1. In the HomeConnect category select the computer that you want to access and

press OK.

2. To view content, select My Content and then choose either the My Music, My Photos, or

My Videos shortcut folder.

3. Select an individual ﬁle you would like to play and press OK.

4. If you have a folder selected and you would like to view a list of options for the content of

that folder press INFO.

ere are four approved DLNA servers for various operating systems: Windows Media Player (Windows), Twonky (Mac, Windows, Linux), TVersity (Windows) and PlayOn (Windows). For more information on HomeConnect, please go online to the TV Apps section of Manage My TV on the WOW! Customer Home Page.

Online TV Management

rough the WOW! Customer Home Page, you can manage your DVR and more while you’re away from the TV.

• Log into your WOW! email account at wowway.net.

• Once logged in, click on the TV tab in the “Email, Phone, TV” box and then select “Manage My TV.”

• From here, you can schedule recordings, manage recording settings, monitor how much storage space you used, view full TV listings, set parental controls and add Flickr

accounts.

Favorites

You can create a channel lineup of only your favorite channels.

To Add A Channel To Your Favorites:

• In the TV Channels category, tune to the channel you want to add and press INFO.

• Choose “add item to favorites.”

• You can delete a channel by selecting the channel and choosing “remove from favorites.”

Browse your Favorites channel lineup by selecting the Favorites category card. You can clear the entire favorites list by selecting the Options card in the Favorites category, then choosing “clear all” from the action menu.

Ultra TV Apps

Ultra TV has apps for the iPad, iPhone and Android devices available for download today. WOW! Ultra TV

apps have full remote functionality and let you manage your DVR directly

from your mobile device. Visit wowway.com to view the full WOW! Ultra TV

App User

Manual.

• Set up new DVR recordings

• Manage DVR recordings

• Use your mobile device as a remote control

• Search TV listings for up to two weeks out

• Set your favorite channels or hide channels from your lineup