All names mentioned in this document are trademarks or registered trademarks of their
respective owners.
The manufacturer provides this document “as is,” without warranty of any kind, neither
expressed nor implied, including, but not limited to, warranty of fitness for the particular
purpose for which it is intended. The manufacturer may make improvements and/or changes
in this manual or in the product(s) and/or the program(s) described in this manual at any time.
This document may include technical inaccuracies and/or typographical errors.
Outdoor Access Point
Page 3
Packing List
t
Your Outdoor Access Point package should contain the following items:
• One Outdoor Access Point
• One DC injector with RJ-45 LAN and ODU (outdoor unit) jacks
• One power adapter for the DC injector
• One mounting kit
• One 25-meter Category 5 waterproof cable with RJ-45 plug and ODU
connector
• One 30-cm Reverse N(M)-N(M) RG400 cable
• WLAN Management System software and outdoor access point user’s
Management System. The mainWMSwindow will open. Click
Start/Start Hosts View.
Auto-Discovery
This discovery protocol can discover all compatible wireless operating devices
connected to the Ethernet LAN within the same subnet.
step 1. Click the Auto Discovery icon (a pair of binoculars) on the left side of the
Hosts View window. All working compatible devices will automatically
be discovered.
step 2. Select one of the wireless devices on the list. The utility buttons on the
left toolbar will be enabled.
step 3. Right-clicking on a particular device will open a popup menu offering the
same functions as the toolbar (Figure 10).
Outdoor Access Point
19
Page 26
t
Figure 10. WMS Hosts View windows
Kick Start Function
If for any reason the AP does not yet have a reachable IP address, it can be
discovered, and a suitable IP address assigned to it, using the Kick Start function.
step 1. Click the Kick Start icon (a figure with one leg extended) in the top
toolbar. The WLAN Kick Start window will appear.
step 2. Open the WLAN Kick Start window’s Start menu and choose Find, or
click the Find icon (a pair of binoculars), or press F5. After a few seconds
the MAC addresses of all Kick Start-compatible devices on the network
will appear.
step 3. Select the device to be configured, open the To ol s menu and choose
Change IP Settings (or click the Change IP Settings icon).
20
Outdoor Access Poin
Page 27
Figure 11. WLAN Kick Start window
This window’s Tools menu also lets you test IP connectivity, reboot, reset the
selected device, or change its password. The administrator password set on the
device is “admin” as the default. The Edit menu is for manually adding and
removing devices in the display. The Start menu, in addition to letting you initiate
Kick Start discovery, lets you set preferences for the Kick Start and ping functions
(timeout periods, number of tries, etc.).
Outdoor Access Point
21
Page 28
Configuration
t
step 1. For configuration, select the Outdoor AP on the Hosts View window.
step 2. Right-click the Outdoor AP to open the popup menu (Figure 10).
step 3. Click Config to go to the configuration window (Figure 12).
Figure 12. Config window — IP panel
Config Window – IP Panel
IP Address Setting: The Outdoor AP is a DHCP client. It will automatically ask the
DHCP server to assign it an IP address. An administrator can assign a fixed IP to an
Outdoor AP by unchecking the Obtain IP Settings Automatically (by DHCP) box
(Figure 12). You may also configure a subnet mask and add a default gateway.
If you assign a fixed IP address to an Outdoor AP, make sure that all Outdoor APs
within the same network have the same TCP/IP subnet address.
Obtain IP Settings
Automatically (by
DHCP)
IP Address Manually assigns an IP address to the Outdoor AP.
22
Automatically retrieves an IP address for the Outdoor AP
from a Dynamic Host Configuration Protocol (DHCP)
server. This option is enabled by default.
Outdoor Access Poin
Page 29
Subnet Mask Manually assigns a subnet mask to the Outdoor AP.
Default Gateway Manually specifies the default gateway IP address (if
required).
Note: An Outdoor AP will directly transfer SNMP response packets (confirmation
packets) to a WMS PC if it is within the same LAN (the same subnet mask). If
an SNMP response packet from an Outdoor AP is destined for a WMS PC on
another LAN, the SNMP response packet needs to be forwarded by routers.
The default gateway is the closest router to the Outdoor AP. If the correct
default gateway is set, you can use a WMS manager (i.e. a PC running WMS)
physically located in a different subnet to manage this Outdoor AP.
Config Window – Filter Panel
The next panel in the configuration dialog box is Filter (Figure 13).
Figure 13. Config window — Filter panel
This is a one-way protocol filtering mechanism that prevents the Outdoor AP from
transmitting specified protocols packet from a wired Ethernet LAN into the wireless
LAN. If you do not require particular protocols on the wireless part of your network,
you can save bandwidth by enabling the protocol filter.
Outdoor Access Point
23
Page 30
From the Filter panel, some, all, or none of the protocols listed may be selected for
y
t
filtering out:
• IP Protocol
• IPX Protocol
• NetBEUI Protocol
• AppleTalk Protocol
• Other Protocols
• Internet Multicast Frames
Config Window – Wireless Panel
The Wireless panel (Figure 14) provides access to the Wireless settings.
Figure 14. Config window — Wireless panel
These settings are explained in the following table.
Name
SSID
Assigns the Outdoor AP a unique name that allows
the AP to be easily identified on the network.
Identifies the wireless LAN domain that this AP is in.
A domain is generally composed of wireless APs you
are most likel
24
to communicate with. You can type an
Outdoor Access Poin
Page 31
SSID
Broadcasts
Transmission
Rate
Basic Rates
Channel
Number
Aging Timer
(seconds)
Regulatory
Domain
existing domain name or create a new one that
contains up to 32 characters.
Click to enable or disable the SSID Broadcasts
feature: If disabled, the Outdoor AP will:
• Blocks a connection request from a station
without the correct SSID.
• Hides the SSID in outgoing beacon frames.
A site-survey tool will not find the SSID.
Sets the transmission rate at which data packets are
transmitted by the Outdoor AP. In high-interference
environments a lower rate can increase overall
transmission speed by reducing resends of lost
packets.
This value determines the basic rates used and
reported for this BSS by the Outdoor AP. The highest
rate specified is the rate that the Outdoor AP will use
when transmitting broadcast/multicast and
management frames. Available options are:
• 1 and 2 Mbps
• All (1, 2, 5.5, and 11 Mbps)
You can change the channel number from here.
Refer to “Regulatory Domains and Channels” on page
51 for channels supported in each regulatory domain.
If the “Automatically” option is selected, the access
point can choose an available radio channel
automatically.
The expiration time for WLAN station without
activity.
Identifies the country where the Outdoor AP is used.
Each country has defined its available channel
numbers and transmission power (see “Regulatory
Domains and Channels”).
Important:
In a multiple cell network topology, overlapping and/or adjacent cells using different
channels can operate simultaneously without interference if the difference between
the center frequencies is at least 30 MHz. For example, channels 1, 7, and 13 are
non-overlapping frequency channels.
Outdoor Access Point
25
Page 32
Config Window – MAC Access Control Panel
t
This feature lets you limit access to the network through the access point. You can
list up to 1000 stations that are to be granted or denied access. A drop-down box lets
you select the method of access control:
• Disabled: Disable MAC-address access control. This is the default setting.
• Accepted List: Only wireless stations whose MAC addresses are on the list
are allowed to connect through the access point.
• Denied List: Wireless stations whose MAC addresses are on the list are
prevented from connecting through the access point.
To add a wireless station to the list, click the New MAC Address icon (a sheet of
paper with one corner folded) on the left side of the MAC Access Control panel. You
will be prompted to enter:
• The wireless station’s MAC address.
• A name for the station.
Figure 15. Config window — Mac Access Control panel
Wireless stations registered in the MAC Address Control Table can be individually
turned on or off. For example, if you have enabled the Accepted List option, you can
check the Not Use box for any listed station; the status of this station’s entry will be
26
Outdoor Access Poin
Page 33
disabled, and the access point will then refuse all connection attempts from that
station. Clear the Not Use box to let the selected method of access control take effect
on this station.
MAC Address List:
Status
Address
Identification
Disables or enables an individual entry
The MAC address of a wireless station
Identification for the wireless station
Config Window – Encryption Panel
Click the Encryption tab (Figure 16) to set up the security options.
Figure 16. Config window — Encryption panel
The default setting is WEP disabled and initially the key sections are blank.
The pull-down Method box lists four options:
• WEP: Disable, Authentication: Open– Disable data encryption
• WEP: Enable, Authentication: Open – Enable data encryption and use Open
System authentication (wireless clients’ requests to join the network must not be
Outdoor Access Point
27
Page 34
WEP-encrypted)
t
• WEP: Enable, Authentication: Shared – Enable data encryption and use
Shared Key authentication (such requests must be WEP-encrypted)
• WEP: Enable, Authentication: Both – Enable data encryption and use both
Open System and Shared Key authentication (all requests are processed)
If enabled data encryption, there are two options in the pull-down Key Length box:
• 64-Bit - Enable use of 64-bit WEP
• 128-Bit - Enable use of 128-bit WEP
Key Generation - There are two ways to generate a security key. The first is by
entering any text in the Passphrase field. Click the Generate button. For 64-bit WEP,
it will generate four keys, Key 1, Key 2, Key 3, and Key 4. Select a key number from
the dropdown list of the Default Key box. If you do not manually select a key, key 1
will be selected. For 128-bit WEP, only one key will be generated. Click OK.
Another WEP key generation method is to insert the key values directly from the
keyboard. Enter your own key into one of the Key 1~4 fields. Select that field
number in the Default Key field.
Config Window – SNMP Access Control Panel
The AP contains an SNMP access table to limit access to its configurations. By
default there is no restriction on accessing the AP. To avoid chaos on the network,
access to the Outdoor AP configuration should be restricted to only those who
require access.
When you select SNMP Access Control, the system will display four blank wireless
devices for setting (maximum of 4 SNMP devices can be set). Right-click on a blank
in the list and click Edit Address (Figure 17).
28
Outdoor Access Poin
Page 35
Figure 17. Config window — SNMP Access Control panel
The New/Edit Address dialog box will open (Figure 18).
Figure 18. New/Edit Address dialog box
Two levels of access rights may be assigned:
Read Read-only rights. The user may read everything
except the Access Control settings, but is not
allowed to alter anything
Read/Write The user may read and alter all settings
Note: Do not set all the stations in the Access Control table to Read only. Once this
is set and enabled, it will be impossible to modify the Outdoor AP. If this
situation occurs, you need to reset the Outdoor AP to the factory
configuration using Kick Start. (See FAQs for details)
Outdoor Access Point
29
Page 36
t
To set a stations access rights, enter a station’s IP address and password and choose
Read or Read/Write.
When a setting is made, click OK. Repeat the procedure for the next stations. When
all settings are made, click OK in the configuration dialog box to make the changes
effective.
Config Window – IEEE 802.1X Panel
The IEEE 802.1X panel allows you to set up 802.1x authentication on an Outdoor
Access Point. Check Enable 802.1X Access Control box will activate the three
subcategories of IEEE 802.1x related controls: Authentication Options, Accounting
Options, and RADIUS Settings. These controls are illustrated and explained below.
Supplicant Timeout – This control sets the maximum time that the AP will wait for
an authentication response from a client. Once this limit has been reached, the AP
will check how many times it has tried (see next).
30
Outdoor Access Poin
Page 37
Fail Retries – This is the number of times the AP will restart the authentication
process with the client before returning an error.
Enable Reauthentication – If this control is checked, the AP will re-initiate
authentication whenever the specified amount of time has passed.
Enable WEP Key Delivery – If this control is checked, the AP will pass the WEP key
to the client after the authentication procedure has finished. This only applies when
the AP has WEP enabled, EAP-TLS is being used on the RADIUS server as the
authentication method, and the supplicant has been authenticated with the RADIUS
server.
Accounting Options
Figure 20. IEEE 802.1X panel – Accounting Options
Retries
– This is the number of times the AP will attempt to resend accounting
information to the server before returning an error.
Enable Interim Update – If this control is checked, the AP will periodically resend
any accounting information to the server. The update time can be set by the user.
Outdoor Access Point
31
Page 38
RADIUS Settings
t
Figure 21. IEEE 802.1X panel – RADIUS Settings
Server IP
– This is the RADIUS server’s IP address. This must be set in order for the
AP to communicate with the server.
Authentication Port, Accounting Port – These are the port numbers that the server is
using to listen for incoming accounting and authenticating packets. These can be set
manually on the server but must be set here as well. These are advanced options and
the defaults will work without further configuration.
Shared Secret – The shared secret is set on the server as part of the 802.1x protocol.
It is a key used for encryption between the authenticator and the server. The key set
here must be the same as the one set on the server, or the AP and the server will not
be able to communicate.
Server Timeout – This is the maximum time that the AP will wait for the RADIUS
server to respond. If there is no response within this time, the AP will return an error.
32
Outdoor Access Poin
Page 39
Click Apply IEEE 802.1X Settings button to turn on 802.1x support on the AP
immediately without reset. Once this is done, normal traffic will not be forwarded
without authentication.
Config Window – Trap Server Panel
When the Outdoor AP is powered on, or an Ethernet port becomes active, an event
log will be generated indicating the time, the IP address of the reporting Outdoor AP,
and the event. You can view and save the event logs from the station as a Trap
Server.
To assign a trap server, click Trap Server (Figure 22).
Figure 22. Config window — Trap Server panel
Assign a station as a trap server by entering its IP address. Right-click on a blank in
the list and click Edit address.
To remove a trap server from the list, highlight it and click Clear address. Click
Clear all address to remove all assigned trap servers from the list (Figure 23).
Outdoor Access Point
33
Page 40
t
Figure 23. Trap Server panel — Clear all address function
Trap View
To view trap log information, click the Start Trap View icon (a ringing telephone) in
the upper left corner of the main WMS window. A window such as that shown below
will appear (Figure 24).
Figure 24. Trap View window
34
Outdoor Access Poin
Page 41
The log shows the time, the IP address of the reporting Outdoor AP, and the event.
You can save, open, and delete log files through the File menu.
Config Window – Advanced Panel
You may set the packet size of RES Thresholds and Fragmentation Thresholds in the
Advanced panel. The panel also contains a Tx Power (mW) control with options for
setting the AP’s transmitter power to 5, 10, 30, 50, or 100 mW.
Important:
Once all configurations have been completed, click OK. You will be reminded that a
reset is required to make the changes effective. Click Yes.
Figure 25. Warning before AP reset
Monitor
The Monitor tool allows the Outdoor AP’s status, Ethernet statistics, wireless
statistics, and other configuration information to be viewed/monitored.
In the Hosts View window (Figure 26), select a device and click the Monitor button
on the toolbar or on the popup menu.
Outdoor Access Point
35
Page 42
t
Figure 26. Monitor command in pop-up menu
An information window will appear. The first of three panels in this window, the
Identity panel, will be visible (Figure 27).
Figure 27. Monitor window — Identity panel
Identity Information
The information shown (see table below) is read-only.
Device Name WMS system default category name
36
Outdoor Access Poin
Page 43
Name
Human-friendly name assigned by the user for easier
identification
S/W Version Shows the device software version number
H/W Version Shows the device hardware version number
Current Channel Shows the wireless channel currently in use on the device
SSID Shows the SSID of the device
Current BSSID
Shows the BSSID of the device (same as the device MAC
address)
Statistics
The Statistics window shows both Ethernet and wireless transmission/reception
statistics. To refresh the statistics, click on the button to continually refresh the
information. Click on thebutton to stop updating the information.
Figure 28. Monitor window — Statistics panel
Stations
The Stations window lists all the currently associated wireless station’s Media
Access Control (MAC) addresses.
Outdoor Access Point
37
Page 44
t
Figure 29. Monitor window — Stations panel
Restart
Restating the Outdoor AP will take about 30 seconds (Figure 30).
Figure 30. Warning before AP restart
During this period, the WMS program will not be able to query the Outdoor AP via
the SNMP protocol and the Outdoor AP will not be available to its client stations. If
you try to access the device, the WMS program will display the message “Timeout!
No response from agent.”
Factory Reset
Click Factory Reset if you want to return the Outdoor AP to its factory default
settings. A warning dialog box will open (Figure 31).
38
Outdoor Access Poin
Page 45
Figure 31. Warning before Factory Reset
Click Ye s to return the Outdoor AP to the factory default settings.
Upgrade Firmware
The Outdoor AP’s embedded software is contained in “flash” ROM, and can be
updated over your LAN via the WMS program. To download new embedded
software to the device, click Upgrade Firmware. The Upgrade Firmware dialog box
will open (Figure 32).
Figure 32. Upgrade Firmware dialog box
Browse for the file to be uploaded to the Outdoor AP, or type the path and file name
into the Firmware File field.
The Upgrade button will then become enabled. Click Upgrade to start downloading
the file to the Outdoor AP. The WMS and the Outdoor AP’s built-in Trivial File
Transfer Protocol (TFTP) client/server will load the new executable into the
Outdoor AP’s flash ROM area. If the download activity fails, an error message will
be shown in the message box. Once the file transfer is complete, click Close to close
the window.
Outdoor Access Point
39
Page 46
Advanced Settings
t
Batch mode operation
In order to maximize the efficiency of wireless LAN management, you can use batch
mode operation to manage selected APs or other wireless devices. You can sort
wireless devices by device type first. Then select the multiple APs or other devices
you would like to manage. Next, click the right mouse button to open the tool bar;
then choose the functional tool you would like to use to work on these specific APs
or other devices.
Figure 33. Batch mode operation list
Manage WMS Host Table
Partition the network according to the physical location
The Host Table is a very powerful function to support a mass deployment of wireless
products. You can combine several Outdoor Access Points together with Outdoor
Bridgesor other wireless devices to form a group with a specific Host Table name so
that you can divide the wireless network into many small groups.
40
Outdoor Access Poin
Page 47
Create Host Table via Automatic Discovery
Click Automatic Discovery icon to find all compatible devices. Select the desired
APs and other wireless devices (for example, located in building A). Click the right
mouse button to open the popup menu. Choose Export Host Table to save the Host
Table to a file (for convenience, you can save the Host table on a network disk for
ease of access).
Import Host Table to check device’s availability
Import the Host Table from a file (for convenience, you can retrieve the Host table
on a network disk for the ease of access). Once the Host Table is imported, WMS
will automatically check the availability of APs and other compatible devices listed
in the Host Table. This is an extremely powerful feature to make up for the
inadequacy of Auto-Discovery. Auto-Discovery can only find compatible devices
when they are alive. Failed devices cannot be found via Auto-Discovery. The
devices listed in the Host Table should be available and provide the service. If they
do not exist, WMS can report their absence immediately so that the system
administrator can take immediate action.
New/Edit/Delete a Host Address on Host Table
Click the New Host Address button to open the New/Edit Address dialog box (Figure
34). After enter the Outdoor AP’s IP address, WMS will automatically find the
device and list it on the Host Table. You can also select any Outdoor AP on the table
and click the Remove Host Address button to delete it whenever it is no longer
necessary.
Outdoor Access Point
Figure 34. New/Edit Address dialog box
41
Page 48
Exporting a Configuration Profile to a File
t
The configuration file can be saved to a text file and safely kept. This configuration
file can also be imported to recover the wireless Product’s setting, if there is an
accident. This profile can also be copied to the other wireless product of the same
kind. To do this, first click the Export button in the Configuration window. Then
enter the file name for the configuration profile to be saved to.
Figure 35. Exporting a configuration profile to a file
Importing a Configuration Profile from a File
A configuration file can also be imported to recover the Outdoor AP’s original
settings. This profile can also be copied to the other Outdoor APs. To do this, first
click the Import button in the Configuration window. Then enter the file name for
the configuration profile to be imported from. Click Next.
42
Figure 36. Importing a configuration profile from a file (1)
Outdoor Access Poin
Page 49
On Step 2 screen, you can select or clear the sessions of the configuration profile to
be imported. Click Next.
Figure 37. Importing a configuration profile from a file (2)
Encryption
The configuration profile does not contain the security key settings. The attributes of
security keys are externally write-only and cannot be saved into the configuration
file. If you select Encryption session to be imported, it will display the Encryption
window before Step 3 screen and ask you to enter the security key settings manually.
Figure 38. Encryption dialog during importing a configuration profile
Outdoor Access Point
43
Page 50
On Step 3 screen, click Import.
t
Figure 39. Importing a configuration profile from a file (3)
44
Outdoor Access Poin
Page 51
FAQs
The FAQs section attempts to answer the most commonly asked questions about
Outdoor Access Points.
Question Answer
At what radio frequency
does an AP
communicate?
How do I secure the
data crossing an AP's
radio link?
What are possible
sources of interference
for the radio frequency
link of the AP?
How do I set the
Outdoor AP back to its
factory default
settings?
In the U.S., wireless LAN radios transmit and receive
on one of 11 channels in the 2.4-GHz frequency band.
This is a public band, and does not require a license
from the FCC.
Enable the Wired Equivalent Privacy (WEP) function
to encrypt the payload of packets sent across a radio
link.
Interference can come from a number of sources,
including 2.4-GHz cordless phones, improperly
shielded microwave ovens, and wireless equipment
manufactured by other companies. Police radar,
electric motors, and moving metal parts of machinery
can cause interference too.
You can apply Factory Reset option from the menu of
the WLAN Management System (WMS) or use Kick Start function by the following way:
1. Connect the Outdoor AP to your PC. Please make
sure the Ethernet connection is normal.
2. Open WLAN Management System (WMS)
application and click Kick Start icon.
3. Click Find icon from WLAN Kick Start window or
press <F5> key to search the Outdoor AP.
4. Right-click the Outdoor AP that you want to reset
and select Restore Default option.
Outdoor Access Point
45
Page 52
T roubleshooting
t
This section provides you with some troubleshooting info should you encounter
installation or operation problems on Outdoor Access Point. If the problems still
cannot be remedied after going through the Troubleshooting section, check the
FAQs on page 45 of this manual.
If your problems still cannot be remedied after going through the FAQs and this
Troubleshooting section, contact your network equipment supplier for assistance
(see “Technical Support,”).
Symptom Suggested Solutions
The WMS utility cannot
detect an Outdoor AP on
the same network.
Transmission
performance is slow or
erratic.
1. Make sure the Outdoor AP is powered on and
connected to an Ethernet network.
2. Check the IP addresses assigned to the Outdoor AP
and WMS terminal PC. They should be in the same
subnet and unique. For example, if the Outdoor AP’s
IP address is 192.168.1.5 with a mask of
255.255.255.0, then the PC’s IP address should be
192.168.1.x with a mask of 255.255.255.0.
1. Change the direction of the antenna slightly.
2. There may be interference, possibly caused by a
microwave oven, 2.4-GHz wireless phone, or metal
objects. Move these interference sources or change
the location of the wireless PC or AP.
46
3. Change the wireless channel on the Outdoor AP.
4. Check that the Outdoor AP’s antenna, connectors,
and cabling are firmly connected.
Outdoor Access Poin
Page 53
T echnical Support
If assistance is required, call your supplier for help. Have the following information
ready before you make the call.
1. LED status
2. A list of the product hardware (including revision levels), and a brief description
of the network structure
3. Details of recent configuration changes, if applicable
If it appears that more in-depth support is required, have the following information
on hand before seeking assistance:
• What you were doing when the error occurred
• What error messages you saw
• Whether the problem can be reproduced
• The serial number of the product
• The firmware version and the debug information
From time to time updated firmware may be released. Contact your network
equipment supplier for details
Outdoor Access Point
47
Page 54
Limited Warranty
t
Hardware
The manufacturer warrants its products to be free of defects in workmanship and
materials, under normal use and service, for a period of 12 months from the date of
purchase from the manufacturer or its Authorized Reseller, and for the period of
time specified in the documentation supplied with each product.
Should a product fail to be in good working order during the applicable warranty
period, the manufacturer will, at its option and expense, repair or replace it, or
deliver to the purchaser an equivalent product or part at no additional charge except
as set forth below. Repair parts and replacement products are furnished on an
exchange basis and will be either reconditioned or new. All replaced products and
parts will become the property of the manufacturer. Any replaced or repaired
product or part has a ninety (90) day warranty or the remainder of the initial
warranty period, whichever is longer.
The manufacturer shall not be liable under this warranty if its testing and
examination disclose that the alleged defect in the product does not exist or was
caused by the purchaser’s, or any third party’s misuse, neglect, improper installation
or testing, unauthorized attempt to repair or modify, or any other cause beyond the
range of the intended use, or by accident, fire, lightning, or other hazard.
Software
Software and documentation materials are supplied “as is” without warranty as to
their performance, merchantability, or fitness for any particular purpose. However,
the media containing the software is covered by a 90-day warranty that protects the
purchaser against failure within that period.
48
Outdoor Access Poin
Page 55
Limited Warranty Service Procedures
Any product (1) received in error, (2) in a defective or non-functioning condition, or
(3) exhibiting a defect under normal working conditions, can be returned to the
manufacturer by following these steps:
You must prepare:
Dated proof of purchase
Product model number and quantity
Product serial number
Precise reason for return
Your name/address/email address/telephone/fax
1. Inform the distributor or retailer.
2. Ship the product back to the distributor/retailer with prepaid freight. The
purchaser must pay the shipping fee from the distributor/retailer to manufacturer.
Any package sent C.O.D. (Cash On Delivery) will be refused.
3. Charges: Usually RMA (Returned Material Authorization) items will be
returned to the purchaser via airmail, prepaid by the manufacturer. If returned by
another carrier, the purchaser will pay the difference. A return freight and
handling fee will be charged to the purchaser if the manufacturer determines
that the product was not faulty or that the damage was caused by the user.
Warning
The manufacturer is not responsible for the integrity of any data on storage