WHP Wireless DL360 User Manual

HP ProLiant DL360 Generation 4 Server

Reference and Troubleshooting Guide

April 2004 (First Edition)

Part Number 359539-001

© Copyright 2004 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products

and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United

States and other countries.
Linux is a U.S. registered trademark of Linus Torvalds.

HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
April 2004 (First Edition)
Part Number 359539-001

Audience Assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.

3

Contents

Server Component Identification 7

Front Panel Components......................................................................................................................7

Front Panel LEDs and Buttons.............................................................................................................8

Rear Panel Components..................................................................................................................... 10

Rear Panel LEDs and Buttons............................................................................................................ 11

System Board Components................................................................................................................12

System Maintenance Switch................................................................................................... 13

NMI Switch ............................................................................................................................14

System Board LEDs........................................................................................................................... 14

System LEDs and Internal Health LED Combinations...................................................................... 16

Internal USB Connector.....................................................................................................................17

SCSI IDs and SATA Device Numbers ..............................................................................................18

Hot-Plug SCSI Hard Drive LEDs......................................................................................................19

Hot-Plug SCSI Hard Drive LED Combinations.................................................................................20

Optional Battery-Backed Write Cache Enabler LEDs.......................................................................21

Battery-Backed Write Cache Enabler LED Statuses .........................................................................21

Fan Module Locations .......................................................................................................................22

Processor Zone Fan Module LED......................................................................................................23

Server Operations 25

Powering Up the Server..................................................................................................................... 25

Powering Down the Server ................................................................................................................25

Extending the Server from the Rack..................................................................................................26

Removing the Access Panel...............................................................................................................27

Installing the Access Panel ................................................................................................................28

Removing PCI Riser Board Assembly...............................................................................................28

Installing PCI Riser Board Assembly ................................................................................................29

Server Setup 31

Optional Installation Services ............................................................................................................31

Rack Planning Resources................................................................................................................... 32

Optimum Environment ......................................................................................................................33

Space and Airflow Requirements...........................................................................................33

Temperature Requirements.....................................................................................................34

Power Requirements...............................................................................................................35

Electrical Grounding Requirements........................................................................................36

Rack Warnings................................................................................................................................... 36

4 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Identifying the Server Shipping Carton Contents ..............................................................................37

Installing Hardware Options ..............................................................................................................37

Installing the Server into the Rack..................................................................................................... 38

Powering Up and Configuring the Server..........................................................................................39

Installing the Operating System.........................................................................................................40

Registering the Server........................................................................................................................41

Hardware Options Installation 43

Introduction........................................................................................................................................ 43

Processor Option................................................................................................................................43

Memory Options ................................................................................................................................46

DIMM Installation Guidelines................................................................................................ 47

Online Spare Memory Configuration .....................................................................................47

Installing DIMMs ...................................................................................................................48

Hard Drive Options............................................................................................................................ 49

Removing a Hard Drive Blank ...............................................................................................49

SCSI Hard Drive Guidelines ..................................................................................................49

Installing a SCSI or SATA Hard Drive ..................................................................................50

Optical Device Option .......................................................................................................................51

Battery-Backed Write Cache Enabler Option ....................................................................................52

Redundant Hot-Plug AC Power Supply Option.................................................................................54

Expansion Board Options ..................................................................................................................57

PCI Expansion Slot Definitions.............................................................................................. 57

Expansion Board.....................................................................................................................57

Installing an Expansion Board................................................................................................ 58

Installing a PCI Express Riser Board .....................................................................................59

Server Cabling 63

Cabling Overview ..............................................................................................................................63

Server Cable Routing.........................................................................................................................63

SATA Cable Routing.........................................................................................................................64

Server Software and Configuration Utilities 65

Configuration Tools...........................................................................................................................65

SmartStart Software................................................................................................................65

ROM-Based Setup Utility.......................................................................................................67

Array Configuration Utility ....................................................................................................70

Option ROM Configuration for Arrays ..................................................................................70

HP ProLiant Essentials RDP ..................................................................................................71

Re-Entering the Server Serial Number and Product ID.......................................................... 71

Management Tools.............................................................................................................................72

Automatic Server Recovery....................................................................................................72

ROMPaq Utility...................................................................................................................... 73

System Online ROM Flash Component Utility...................................................................... 73

Contents 5

Integrated Lights-Out Technology..........................................................................................74

Erase Utility............................................................................................................................75

Management Agents...............................................................................................................76

HP Systems Insight Manager..................................................................................................76

Redundant ROM Support .......................................................................................................76

USB Support and Functionality..............................................................................................78

Diagnostic Tools ................................................................................................................................79

Survey Utility .........................................................................................................................79

Array Diagnostic Utility .........................................................................................................80

HP Insight Diagnostics ...........................................................................................................80

Integrated Management Log................................................................................................... 80

Keeping the System Current ..............................................................................................................81

Drivers.................................................................................................................................... 81

Resource Paqs......................................................................................................................... 82

ProLiant Support Packs ..........................................................................................................82

Operating System Version Support ........................................................................................82

Change Control and Proactive Notification............................................................................82

Care Pack................................................................................................................................ 82

Battery Replacement 83

Troubleshooting 85

Server Diagnostic Steps .....................................................................................................................85

Important Safety Information .................................................................................................85

Preparing the Server for Diagnosis.........................................................................................89

Symptom Information.............................................................................................................90

Diagnostic Steps .....................................................................................................................91

Procedures for All ProLiant Servers................................................................................................105

Hardware Problems ..............................................................................................................105

Software Problems................................................................................................................135

Contacting HP.......................................................................................................................145

Error Messages.................................................................................................................................153

ADU Error Messages............................................................................................................153

POST Error Messages and Beep Codes................................................................................186

Event List Error Messages.................................................................................................... 216

Electrostatic Discharge 223

Preventing Electrostatic Discharge ..................................................................................................223

Grounding Methods to Prevent Electrostatic Discharge.................................................................. 224

Regulatory Compliance Notices 225

Regulatory Compliance Identification Numbers..............................................................................225

Federal Communications Commission Notice.................................................................................226

6 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

FCC Rating Label.................................................................................................................226

Class A Equipment ...............................................................................................................226

Class B Equipment ...............................................................................................................227

Declaration of Conformity for Products Marked with the FCC Logo, United States Only............. 227

Modifications ...................................................................................................................................228

Cables...............................................................................................................................................228

Mouse Compliance Statement..........................................................................................................228

Canadian Notice (Avis Canadien).................................................................................................... 228

European Union Notice.................................................................................................................... 229

Japanese Notice................................................................................................................................ 230

BSMI Notice ....................................................................................................................................230

Korean Notices.................................................................................................................................230

Laser Compliance ............................................................................................................................231

Battery Replacement Notice ............................................................................................................232

Server Specifications 233

Environmental Specifications ..........................................................................................................233

Server Specifications........................................................................................................................233

Technical Support 235

Related Documents ..........................................................................................................................235

HP Contact Information................................................................................................................... 235

Acronyms and Abbreviations 237

Index 243

7

Server Component Identification

In This Section

Front Panel Components ................................................................................................................7

Front Panel LEDs and Buttons .......................................................................................................8

Rear Panel Components................................................................................................................10

Rear Panel LEDs and Buttons ......................................................................................................11

System Board Components ..........................................................................................................12

System Board LEDs .....................................................................................................................14

System LEDs and Internal Health LED Combinations ................................................................16

Internal USB Connector ...............................................................................................................17

SCSI IDs and SATA Device Numbers.........................................................................................18

Hot-Plug SCSI Hard Drive LEDs.................................................................................................19

Hot-Plug SCSI Hard Drive LED Combinations...........................................................................20

Optional Battery-Backed Write Cache Enabler LEDs .................................................................21

Battery-Backed Write Cache Enabler LED Statuses....................................................................21

Fan Module Locations..................................................................................................................22

Processor Zone Fan Module LED ................................................................................................23

Front Panel Components

8 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Item Description

1 Diskette drive bay

2 Optical device bay

3 Front USB port

4 Hard drive bay 0

5 Hard drive bay 1

Front Panel LEDs and Buttons

Item Description Status

1 Power On/Standby button

and system power LED

Green = System is on.
Amber = System is shut down, but power is still applied.
Off = Power cord is not attached, power supply failure has

occurred, no power supplies are installed, facility power is not
available, or the DC-to-DC converter is not installed.

2 UID button/LED Blue = Identification is activated.

Flashing blue = System is being remotely managed.
Off = Identification is deactivated.

Server Component Identification 9

Item Description Status

3 Internal health LED Green = System health is normal.

Amber = System is degraded. To identify the component in a
degraded state, refer to system board LEDs.

Red = System critical. To identify the component in a critical
state, refer to system board LEDs.

Off = System health is normal (when in standby mode).

4 External health LED

(power supply)

Green = Power supply health is normal.
Amber = Power redundancy failure occurred.
Off = Power redundancy failure has occurred. When the server

is in standby mode, power supply health is normal.

5 NIC 1 link/activity LED Green = Network link exists.

Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, view the LEDs on the RJ-45 connector for status

by referring to the rear panel LEDs ("Rear Panel LEDs and
Buttons" on page 11

).

6 NIC 2 link/activity LED Green = Network link exists.

Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. View the LEDs

on the RJ-45 connector for status by referring to the rear panel
LEDs ("Rear Panel LEDs and Buttons" on page 11

).

10 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Rear Panel Components

Item Description

1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3V

(optional PCI Express slot 1, x8)

2 PCI-X expansion slot 2, 64-bit/133-MHz 3.3V

(optional PCI Express slot 2, x8)

3 Power supply bay 2

4 Power supply bay 1 (populated)

5 Rear USB connector

6 10/100/1000 NIC 2

7 10/100/1000 NIC 1

8 iLO management port

9 Mouse connector

10 Keyboard connector

11 Video connector

12 Serial connector

Server Component Identification 11

Rear Panel LEDs and Buttons

Item Description Status

1 iLO activity Green = Activity exists.

Flashing green = Activity exists.
Off = No activity exists.

2 iLO link Green = Link exists.

Off = No link exists.

3 10/100/1000

NIC 2 activity

4 10/100/1000

NIC 2 link

5 10/100/1000

NIC 1 link

6 10/100/1000

NIC 1 activity

Green = Link exists.
Flashing green = Activity exists.
Off = No link exists.

Green = Link exists.
Off = No link exists.

Green = Link exists.
Off = No link exists.

Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.

12 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Item Description Status

7 UID button/LED Blue = Identification is activated.

Flashing blue = System is being managed
remotely.

Off = Identification is deactivated.

System Board Components

Item Description Item Description

1 DIMM slots (1-4) 9 Power supply connector

2 NMI switch 10 Power supply signal connector

3 System maintenance

switch (SW2)

4 Processor 1 socket 12 Remote management

5 Processor 2 socket 13 SATA connectors (SATA

6 Processor zone fan

module connector

11 Smart Array 6i memory

module connector*

connector

model only)

14 PCI riser board assembly

connector (for slot 2 riser
board)

Server Component Identification 13

Item Description Item Description

7 SCSI backplane

connector*

8 Optical device connector 16 System battery

* For SCSI models only

System Maintenance Switch

Position Default Function

S1 Off Off = iLO security is enabled.

S2 Off Off = System configuration can be

S3 Off Reserved

S4 Off Reserved

S5 Off Off = Power-on password is

15 PCI riser board assembly

connector (for slot 1 riser
board)

On = iLO security is disabled.

changed.
On = System configuration is

locked.

enabled.
On = Power-on password is

disabled.

S6 Off Off = No function

On = ROM treats the system
configuration as invalid.

S7, S8 Off, Off Debug LEDs

14 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

NMI Switch

The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.

Systems running Microsoft® Windows® operating systems experience a blue
screen trap when the operating system crashes. When this happens, Microsoft®
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.

System Board LEDs

Item LED Description Status

1 DIMM 4B failure Amber = DIMM has failed.

Off = DIMM is operating normally.

2 DIMM 3B failure Amber = DIMM has failed.

Off = DIMM is operating normally

Server Component Identification 15

Item LED Description Status

3 DIMM 2A failure Amber = DIMM has failed.

Off = DIMM is operating normally.

4 DIMM 1A failure Amber = DIMM has failed.

Off = DIMM is operating normally

5 Overtemperature Amber = System has reached cautionary or

critical temperature level.
Off = Temperature is OK.

6 Processor 1 failure Amber = Processor has failed.

Off = Processor is operating normally.

7 PPM 1 failure Amber = PPM has failed.

Off = PPM is operating normally.

8 PPM 2 failure Amber = PPM has failed.

Off = PPM is operating normally.

9 Processor 2 failure Amber = Processor has failed.

Off = Processor is operating normally.

10 Power supply signal

connector interlock
failure

11 Standby power

good

12 Power supply fan

module failure

Amber = Power supply signal cable is not
connected.

Off = Power supply signal cable is
connected.

Green = Auxiliary power is applied.
Off = Auxiliary power is not applied.

Amber = One fan in this module has failed.
Red = Multiple fans in this module have

failed.
Off = All fans in this module are operating

normally.

13 System diagnostic Refer to the HP Remote Lights-Out Edition II

User Guide on the Documentation CD.

16 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Item LED Description Status

14 Online spare

memory

Amber = Failover has occurred. Online spare
memory is in use.

Green = Online spare memory is enabled,
but not in use.

Off = Online spare memory is disabled.

15 Riser interlock Amber = PCI riser assembly is not seated.

Off = PCI riser assembly is seated.

System LEDs and Internal Health LED Combinations

When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.

The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.

System LED and
Color

Processor failure,
socket X (Amber)

Internal Health

Status

LED Color

Red One or more of the following conditions may exist:

• Processor in socket X has failed.

• Processor in socket X failed over to the offline spare.

• Processor X is not installed in the socket.

• Processor X is unsupported.

• ROM detects a failed processor during POST.

Processor failure,

Amber Processor in socket X is in a pre-failure condition.

Red Processor types are mismatched.

both sockets (Amber)

PPM failure (Amber) Red PPM has failed.

Server Component Identification 17

System LED and
Color

DIMM failure, slot X
(Amber)

DIMM failure, all slots
in one bank (Amber)

Overtemperature
(Amber)

Riser interlock
(Amber)

Online spare memory
(Amber)

Power converter
module interlock
(Amber)

Internal Health

Status

LED Color

Red • DIMM in slot X has failed.

• DIMM in slot X is an unsupported type, and no valid
memory exists in another bank.

Amber • DIMM in slot X has reached single-bit correctable

error threshold.

• DIMM in slot X is in a pre-failure condition.

• DIMM in slot X is an unsupported type, but valid
memory exists in another bank.

Red No valid or usable memory is installed in the system.

Amber The Health Driver has detected a cautionary temperature

level.

Red The server has detected a hardware critical temperature

level.

Red The PCI riser board assembly is not seated.

Amber Bank X failed over to the online spare memory bank.

Red The power converter module is not seated.

Fan module (Amber) Amber A redundant fan has failed.

Fan module (Red) Red The minimum fan requirements are not being met in one

or more of the fan modules. One or more fans have failed
or are missing.

Power supply signal
interlock (Amber)

Red The power supply signal cable is not connected to the

system board.

Internal USB Connector

The front internal USB connector is located in the processor zone fan module.

18 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

For more information, refer to "Internal USB Functionality (on page 79

SCSI IDs and SATA Device Numbers

)."

Server Component Identification 19

Hot-Plug SCSI Hard Drive LEDs

Item LED Description Status

1 Activity status On = Drive activity

Flashing = High activity on the drive or drive
is being configured as part of an array.

Off = No drive activity

2 Online status On = Drive is part of an array and is

currently working.
Flashing = Drive is actively online.
Off = Drive is offline.

3 Fault status On = Drive failure

Flashing = Fault-process activity
Off = No fault-process activity

20 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Hot-Plug SCSI Hard Drive LED Combinations

Activity
LED (1)

Online
LED (2)

Fault LED
(3)

Interpretation

On, off, or
flashing

On, off, or
flashing

On or off Flashing A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

On Off The drive is online and is configured as part of an array.

If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive

On or

Flashing Off

flashing

On Off Off

capacity upgrade is in progress, you may replace the drive online.

Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.

The drive is rebuilding or undergoing capacity expansion.

Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an

array; (2) it is a replacement drive and rebuild has not yet started; or

Flashing Flashing Flashing

(3) it is spinning up during the POST sequence.

Do not remove the drive. Removing a drive may cause data loss
in non-fault-tolerant configurations.

Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.

Off Off On The drive has failed and has been placed offline.

You may replace the drive.

Off Off Off Either (1) the drive is not configured as part of an array; (2) the drive

is configured as part of an array, but it is a replacement drive that is
not being accessed or being rebuilt yet; or (3) the drive is configured
as an online spare.

If the drive is connected to an array controller, you may replace the
drive online.

Server Component Identification 21

Optional Battery-Backed Write Cache Enabler LEDs

Item LED Color

1 Amber

2 Green

For LED status information, refer to "Battery-Backed Write Cache Enabler LED
Statuses (on page 21

)."

Battery-Backed Write Cache Enabler LED Statuses

Server Status LED Status Battery Module Status

Server is on and has normal run
time

Green = On Fast charging

Green = Off Trickle charging

Amber = On A short exists in the connection of one or more of

the four button cells within the battery module

Amber = Blinking An open exists in the circuit between the positive

and negative terminals of the battery module

Amber = Off Normal

22 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Server Status LED Status Battery Module Status

Server is on and is in the first 30
seconds after power up

Server is off and is in data
retention mode

Green = On
Amber = On

Amber = Blinking every
15 seconds

Fan Module Locations

Item Description

Temporary lock-out state; data was lost due to
cable being detached

User data held in write cache is being backed up

1 Power supply zone fan module

2 Processor zone fan module

Server Component Identification 23

Processor Zone Fan Module LED

Status

Amber = One fan in this module has failed.

Red = Multiple fans in this module have failed.

Off = All fans in this module are operating normally.

For power supply zone fan module LED information, refer to System Board
LEDs.

25

Server Operations

In This Section

Powering Up the Server................................................................................................................25

Powering Down the Server...........................................................................................................25

Extending the Server from the Rack.............................................................................................26

Removing the Access Panel .........................................................................................................27

Installing the Access Panel...........................................................................................................28

Removing PCI Riser Board Assembly .........................................................................................28

Installing PCI Riser Board Assembly...........................................................................................29

Powering Up the Server

To power up the server, press the Power On/Standby button.

Powering Down the Server

WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to

power down the server.

1. Back up the server data.

2. Shut down the operating system as directed by the operating system
documentation.

3. If the server is installed in a rack, press the UID LED button on the front
panel. Blue LEDs illuminate on the front and rear panels of the server.

26 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

4. Press the Power On/Standby button to place the server in standby mode.
When the server activates standby power mode, the system power LED
changes to amber.

5. If the server is installed in a rack, locate the server by identifying the
illuminated rear UID LED button.

6. Disconnect the power cords.

The system is now without power.

Extending the Server from the Rack

NOTE: If the optional cable management arm option is installed, you

can extend the server without powering down the server or
disconnecting peripheral cables and power cords. These steps are only
necessary with the standard cable management solution.

1. Power down the server ("Powering Down the Server" on page 25).

2. Disconnect all peripheral cables and power cords from the server rear panel.

3. Loosen the thumbscrews that secure the server faceplate to the front of the
rack.

4. Extend the server on the rack rails until the server rail-release latches engage.

WARNING: To reduce the risk of personal injury or
equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be
careful when pressing the server rail-release latches and sliding
the server into the rack. The sliding rails could pinch your fingers.

5. After performing the installation or maintenance procedure, slide the server
back into the rack:

a. Press the server rail-release latches and slide the server fully into rack.

Server Operations 27

b. Secure the server by tightening the thumbscrews.

6. Reconnect the peripheral cables and power cords.

Removing the Access Panel

WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.

CAUTION: Do not operate the server for long periods without
the access panel. Operating the server without the access panel results
in improper airflow and improper cooling that can lead to thermal
damage.

1. Power down the server if the standard cable management solution is installed
("Powering Down the Server" on page 25

NOTE: If the optional cable management arm is installed, you can
extend the server and perform hot-plug installation or maintenance
procedures without powering down the server.

).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

3. Lift up on the hood latch handle and remove the access panel.

).

28 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Installing the Access Panel

1. Place the access panel on top of the server with the hood latch open. Allow
the panel to extend past the rear of the server approximately 8 mm (0.2 in).

2. Engage the anchoring pin with the corresponding hole in the latch.

3. Push down on the hood latch. The access panel slides to a closed position.

Removing PCI Riser Board Assembly

CAUTION: To prevent damage to the server or expansion

boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.

1. Power down the server ("Powering Down the Server" on page 25).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

).

3. Remove the access panel ("Removing the Access Panel" on page 27

4. Remove the PCI riser board assembly:
a. Disconnect any internal or external cables connected to any existing

expansion boards.

b. Loosen the four PCI riser board assembly thumbscrews.

).

Server Operations 29

c. Lift the front of the assembly slightly and unseat the riser boards from

the PCI riser board connectors.

Installing PCI Riser Board Assembly

CAUTION: To prevent damage to the server or expansion

boards, power down the server and remove all AC power cords before
removing or installing the PCI riser board.

IMPORTANT: Be sure that all DIMM slot latches are closed to provide
adequate clearance before installing the PCI riser board assembly with
a half-length expansion board.

1. Align the PCI riser boards with the corresponding connectors on the system
board and install it into place.

2. Tighten the four PCI riser board assembly thumbscrews.

30 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

31

Server Setup

In This Section

Optional Installation Services.......................................................................................................31

Rack Planning Resources .............................................................................................................32

Optimum Environment.................................................................................................................33

Rack Warnings .............................................................................................................................36

Identifying the Server Shipping Carton Contents.........................................................................37

Installing Hardware Options.........................................................................................................37

Installing the Server into the Rack ...............................................................................................38

Powering Up and Configuring the Server ....................................................................................39

Installing the Operating System ...................................................................................................40

Registering the Server ..................................................................................................................41

Optional Installation Services

Delivered by experienced, certified engineers, HP Care Pack services help you
keep your servers up and running with support packages tailored specifically for
HP ProLiant systems. HP Care Packs let you integrate both hardware and
software support into a single package. A number of service level options are
available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard
product warranty with easy-to-buy, easy-to-use support packages that help you
make the most of your server investments. Some of the Care Pack services are:

• Hardware support

− 6-Hour Call-to-Repair

− 4-Hour 24x7 Same Day

− 4-Hour Same Business Day

• Software support

− Microsoft®

− Linux

32 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

− HP ProLiant Essentials (HP SIM and RDP)

− VMWare

• Integrated hardware and software support

− Critical Service

− Proactive 24

− Support Plus

− Support Plus 24

• Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html

).

Rack Planning Resources

The rack resource kit ships with all HP branded or Compaq branded 9000,
10000, and H9 series racks. A summary of the content of each resource follows:

• Custom Builder is a web-based service for configuring one or many racks.
Rack configurations can be created using:

− A simple, guided interface

− Build-it-yourself mode

For more information, refer to the HP website
(http://www.hp.com/products/configurator

).

• The Installing Rack Products video provides a visual overview of operations
required for configuring a rack with rack-mountable components. It also
provides the following important configuration steps:

− Planning the site

− Installing rack servers and rack options

− Cabling servers in a rack

Server Setup 33

− Coupling multiple racks

• The Rack Products Documentation CD enables you to view, search, and print

documentation for HP and Compaq branded racks and rack options. It also
helps you set up and optimize a rack in a manner that best fits your
environment.

If you intend to deploy and configure multiple servers in a single rack, refer to
the white paper on high-density deployment on the HP website
(http://www.hp.com/products/servers/platforms

).

Optimum Environment

When installing the server in a rack, select a location that meets the
environmental standards described in this section.

Space and Airflow Requirements

To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 122 cm (48 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 122 cm (48 in) from the back of the rack to

the back of another rack when racks are back-to-back.

HP servers draw in cool air through the front door and expel warm air through
the rear door. Therefore, the front and rear rack doors must be adequately
ventilated to allow ambient room air to enter the cabinet, and the rear door must
be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the

equipment, do not block the ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the
gaps between the components cause changes in airflow through the rack and
across the servers. Cover all gaps with blanking panels to maintain proper
airflow.

34 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

CAUTION: Always use blanking panels to fill empty vertical

spaces in the rack. This arrangement ensures proper airflow. Using a
rack without blanking panels results in improper cooling that can lead to
thermal damage.

The Compaq 9000 and 10000 Series racks provide proper server cooling from
flow-through perforations in the front and rear doors that provide 64 percent
open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack,

you must install the high airflow rack door insert [P/N 327281-B21 (42U)
or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and
cooling.

CAUTION: If a third-party rack is used, observe the following

additional requirements to ensure adequate airflow and to prevent
damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear
doors, you must allow 5,350 sq cm (830 sq in) of holes evenly
distributed from top to bottom to permit adequate airflow (equivalent
to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the
side panels of the rack must be a minimum of 7 cm (2.75 in).

Temperature Requirements

To ensure continued safe and reliable equipment operation, install or position the
system in a well-ventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most
server products is 35°C (95°F). The temperature in the room where the rack is
located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment

when installing third-party options:

Server Setup 35

• Do not permit optional equipment to impede airflow around the
server or to increase the internal rack temperature beyond the
maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power Requirements

Installation of this equipment must comply with local and regional electrical
regulations governing the installation of information technology equipment by
licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For
electrical power ratings on options, refer to the product rating label or the user
documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or
damage to the equipment, do not overload the AC supply branch
circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation
requirements of your facility.

CAUTION: Protect the server from power fluctuations and
temporary interruptions with a regulating uninterruptible power supply
(UPS). This device protects the hardware from damage caused by
power surges and voltage spikes and keeps the system in operation
during a power failure.

When installing more than one server, you may need to use additional power
distribution devices to safely provide power to all devices. Observe the following
guidelines:

• Balance the server power load between available AC supply branch circuits.

• Do not allow the overall system AC current load to exceed 80 percent of the

branch circuit AC current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

36 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Electrical Grounding Requirements

The server must be grounded properly for proper operation and safety. In the
United States, you must install the equipment in accordance with NFPA 70, 1999
Edition (National Electric Code), Article 250, as well as any local and regional
building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all
other countries, you must install the equipment in accordance with any regional
or national electrical wiring codes, such as the International Electrotechnical
Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring
and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers
connected to the same power source, HP recommends the use of a power
distribution unit (PDU) that is either permanently wired to the building’s branch
circuit or includes a nondetachable cord that is wired to an industrial-style plug.
NEMA locking-style plugs or those complying with IEC 60309 are considered
suitable for this purpose. Using common power outlet strips for the server is not
recommended.

Rack Warnings

damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become

WARNING: To reduce the risk of personal injury or

installation.

unstable if more than one component is extended for any
reason.

Server Setup 37

WARNING: To reduce the risk of personal injury or
equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from

the pallet. An empty 42U rack can weigh as much as 115 kg
(253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp

from the pallet. Always handle the rack from both sides.

Identifying the Server Shipping Carton Contents

Unpack the server shipping carton and locate the materials and documentation
necessary for installing the server. All the rack mounting hardware necessary for
installing the server into the rack is included with the rack or the server.

The contents of the server shipping carton include:

• Server

• Printed setup documentation, Documentation CD, and software products

• Power cord

• Rack mounting hardware kit and documentation

In addition to these supplied items, you may need:

• Application software CDs or diskettes

• Options to be installed

• Phillips screwdriver

Installing Hardware Options

Install any hardware options before initializing the server. For options installation
information, refer to the option documentation. For server-specific information,
refer to "Hardware Options Installation (on page 43

)."

38 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Installing the Server into the Rack

To install the server into a rack with square, round, or threaded holes, refer to the
instructions that ship with the rack hardware kit.

If you are installing the server into a telco rack, order the appropriate option kit at
the RackSolutions.com website (http://www.racksolutions.com/hp
server-specific instructions on the website to install the rack brackets.

Use the information below when connecting peripheral cables and power cords to
the server.

WARNING: To reduce the risk of electric shock, fire, or
damage to the equipment, do not plug telephone or
telecommunications connectors into RJ-45 connectors.

). Follow the

Item Description

1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3V

(optional PCI Express slot 1, x8)

2 PCI-X expansion slot 2, 64-bit/133-MHz 3.3V

(optional PCI Express slot 2, x8)

3 Power supply bay 2

Server Setup 39

Item Description

4 Power supply bay 1 (populated)

5 USB connector

6 10/100/1000 NIC 1

7 10/100/1000 NIC 2

8 iLO management port

9 Mouse connector

10 Keyboard connector

11 Video connector

12 Serial connector

Use the strain relief clip from the server hardware kit to secure the power cord, as
illustrated.

Powering Up and Configuring the Server

To power up the server, press the Power On/Standby button.

40 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

While the server boots, RBSU and the ORCA utility are automatically
configured to prepare the server for operating system installation. To configure
these utilities manually:

• Press the F8 key when prompted during the array controller initialization to

configure the array controller using ORCA.

• Press the F9 key when prompted during the boot process to change the server

settings, such as the settings for language and operating system, using RBSU.
The system is set up by default for the English language and a Microsoft®
Windows® 2000 installation.

For more information on the automatic configuration, refer to the ROM-Based
Setup Utility User Guide located on the Documentation CD.

Installing the Operating System

To operate properly, the server must have a supported operating system. For the
latest information on supported operating systems, refer to the HP website
(http://www.hp.com/go/supportos

).

Two methods are available to install an operating system on the server:

• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM

drive and reboot the server.

• Manual installation—Insert the operating system CD into the CD-ROM drive

and reboot the server. This process may require you to obtain additional
drivers from the HP website (http://www.hp.com/support

).

Follow the on-screen instructions to begin the installation process.

For information on using these installation paths, refer to the SmartStart
installation poster in the HP ProLiant Essentials Foundation Pack, included with
the server.

Server Setup 41

Registering the Server

To register a server, refer to the registration card in the HP ProLiant Essentials
Foundation Pack or the HP Registration website (http://register.hp.com

).

43

Hardware Options Installation

In This Section

Introduction ..................................................................................................................................43

Processor Option ..........................................................................................................................43

Memory Options...........................................................................................................................46

Hard Drive Options ......................................................................................................................49

Optical Device Option..................................................................................................................51

Battery-Backed Write Cache Enabler Option...............................................................................52

Redundant Hot-Plug AC Power Supply Option...........................................................................54

Expansion Board Options.............................................................................................................57

Introduction

If more than one option is being installed, read the installation instructions for all
the hardware options and identify similar steps to streamline the installation
process.

WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.

CAUTION: To prevent damage to electrical components,
properly ground the server before beginning any installation procedure.
Improper grounding can cause electrostatic discharge.

Processor Option

The server supports single- and dual-processor operation. With two processors
installed, the server supports boot functions through the processor installed in
processor socket 1. However, if processor 1 fails, the system automatically boots
from processor 2 and provides a processor failure message.

44 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

The server uses embedded PPMs as DC-to-DC converters to provide the proper
power to each processor.

CAUTION: To prevent thermal instability and damage to the
server, do not separate the processor from the heatsink. The processor,
heatsink, and retaining clip make up a single assembly.

CAUTION: To prevent possible server malfunction and
damage to the equipment, do not mix processors of different types.

To install a processor:

1. Power down the server ("Powering Down the Server" on page 25

).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

3. Remove the access panel ("Removing the Access Panel" on page 27

).

).

4. Release the processor retaining clips and processor locking lever.

Hardware Options Installation 45

5. Remove the protective cover from the processor.

6. Align the holes in the processor assembly with the guiding pins on the
mounting bracket.

CAUTION: To prevent possible server malfunction or damage

to the equipment, be sure to align the processor pins with the
corresponding holes in the socket.

46 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

7. Install the processor assembly and close the processor locking lever and
processor retaining clips.

8. Install the access panel ("Installing the Access Panel" on page 28

Memory Options

You can expand server memory by installing PC2700 DDR SDRAM DIMMs.
The system supports up to four ECC Registered DDR SDRAM DIMMs.

NOTE: The Advanced Memory Protection option in RBSU provides
additional memory protection beyond Advanced ECC. By default, the
server is set to Advanced ECC Support. Refer to "ROM-Based Setup
Utility (on page 67

The server supports two types of memory configurations:

• Standard memory configuration for maximum performance with up to 8 GB
of active memory (four 2 GB memory modules)

• Online spare memory configuration for maximum availability with up to
4 GB of active memory while simultaneously supporting up to 4 GB of
online spare memory

).

)," on the Documentation CD, for more information.

Hardware Options Installation 47

DIMM Installation Guidelines

You must observe the following guidelines when installing additional memory:

• DIMMs installed in the server must be Registered DDR DRAM, 2.5 volts, 64
bits wide, and ECC.

• DIMMs in slots 1A and 2A must match.

• DIMMs in slots 3B and 4B must match and must be installed as a pair.

• All DIMMs installed must be the same speed. Do not install DIMM modules

supporting different speeds.

• Install DIMMs into both slots within a single bank. DIMMs must be installed
in order. Upgrade memory by installing DIMM pairs into banks in sequential
bank order, starting with bank B.

Online Spare Memory Configuration

With online spare memory, you can configure primary server memory for up to
4 GB of ECC DDR SDRAM and configure an additional 4 GB of online spare
memory. In this configuration, all four DIMM slots are populated with up to 2­GB Registered ECC DDR SDRAM DIMMs.

In the online spare configuration, the ROM automatically configures the last
populated bank as the spare memory. If DIMMs in a non-spare bank exceed the
limit for the single-bit correctable errors threshold as defined by the Pre-Failure
Warranty, the system copies the memory contents of the failing bank to the spare
bank. The system then deactivates the failing bank and automatically switches
over to the spare bank.

For online spare memory support, you must observe the following guidelines:

• The ROM must be up to date.

• DIMMs installed in a spare bank must be of equal or greater capacity than

the DIMMs installed in other banks.
For example, if bank A is populated with two 512-MB DIMMs, bank B must

be populated with two 512-MB or greater DIMMs in order for online spare
memory support to function properly.

48 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

After installing DIMMs, use RBSU to configure the system for online spare
memory support ("Configuring Online Spare Memory" on page 69

).

Installing DIMMs

1. Power down the server ("Powering Down the Server" on page 25).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

).

3. Remove the access panel ("Removing the Access Panel" on page 27

).

4. If installed, remove the half-length expansion board ("Expansion Board" on
page 57

).

5. Open the DIMM slot latches.

6. Install the DIMM.

7. If removed, reinstall the half-length expansion board ("Installing an
Expansion Board" on page 58

).

8. Install the access panel ("Installing the Access Panel" on page 28).

9. If you are installing DIMMs in an online spare configuration, use RBSU to
configure this feature ("Configuring Online Spare Memory" on page 69).

Hardware Options Installation 49

Hard Drive Options

Removing a Hard Drive Blank (on page 49)

SCSI Hard Drive Guidelines (on page 49

Installing a SCSI or SATA Hard Drive

Removing a Hard Drive Blank

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a
component or a blank.

)

SCSI Hard Drive Guidelines

When adding SCSI hard drives to the server or drive enclosure, observe the
following general guidelines:

• The server supports two hot-plug SCSI hard drives.

• Each SCSI drive must have a unique ID. The system automatically sets all

SCSI IDs.

50 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

• The SCSI ID for each hot-plug hard drive is set automatically to the next
sequential ID number in a series beginning with ID0.

• If only one SCSI hard drive is used, install it in the bay with the lowest
number.

• Hot-plug hard drives must be Ultra320 SCSI types. Mixing these types with
other drive standards degrades the overall performance of the drive
subsystem.

• Drives must be the same capacity to provide the greatest storage space
efficiency when drives are grouped together into the same drive array.

Installing a SCSI or SATA Hard Drive

IMPORTANT: SATA hard drive LED functionality and hot-plug

capability are not supported currently.

1. Power down the server ("Powering Down the Server" on page 25).

2. Remove the existing hard drive blank or hard drive from the drive bay
("Removing a Hard Drive Blank" on page 49

3. Install the hard drive.

).

NOTE: Depending on the model purchased, the server or hard drive
may look slightly different than the illustration.

4. Determine the status of the hard drive from the hot-plug hard drive LEDs
("Hot-Plug SCSI Hard Drive LEDs" on page 19

).

Hardware Options Installation 51

5. Resume normal server operations.

Optical Device Option

1. Push the optical device ejector button and eject the optical device or blank.

NOTE: Access to the ejector button is intentionally restricted. Push the
ejector button with a small flat object such as a key or pen to eject the
optical device.

2. Install the optical device drive fully into the empty bay until it clicks.

52 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Battery-Backed Write Cache Enabler Option

The Battery-Backed Write Cache Enabler, along with the battery module,
provides transportable data protection, increases overall controller performance,
and maintains any cached data for up to 72 hours. The NiMH batteries in the
battery module are continuously recharged through a trickle-charging process
whenever the system power is on. Under normal operating conditions, the battery
module lasts for 3 years before replacement is necessary.

CAUTION: To prevent damage to the equipment or server

malfunction, do not add or remove the battery module while an array
capacity expansion, RAID level migration, or stripe size migration is in
progress.

IMPORTANT: The battery module may have a low charge when
installed. In this case, a POST error message is displayed when the
server is powered up, indicating that the battery module is temporarily
disabled. No action is necessary on your part. The internal circuitry
automatically recharges the batteries and enables the battery module.
This process may take up to 4 hours. During this time, the array
controller will function properly, but without the performance advantage
of the battery module.

NOTE: The data protection and the time limit also apply if a power
outage occurs. When power is restored to the system, an initialization
process writes the preserved data to the hard drives.

To install the Battery-Backed Write Cache Enabler:

1. Power down the server ("Powering Down the Server" on page 25

).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

3. Remove the access panel ("Removing the Access Panel" on page 27

).

).

4. Align the battery module over the quarter-turn fasteners.

Hardware Options Installation 53

5. Install the battery module over the fasteners and turn the fasteners clockwise
to lock the module in place.

6. Install the Smart Array 6i memory module.

7. Route the battery module cable through the battery-backed write cache cable
clip on the system board.

NOTE: To manage internal cabling, wind the excess battery module
cable around the batteries.

54 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

8. Connect the battery module cable to the battery-backed write cache enabler
and to the Smart Array 6i memory connector on the system board.

9. Install the access panel ("Installing the Access Panel" on page 28

10. Power up the server ("Powering Up the Server" on page 25

).

Refer to the option documentation for more information.

Redundant Hot-Plug AC Power Supply Option

CAUTION: To prevent improper cooling and thermal damage,

do not operate the server unless all bays are populated with either a
component or a blank.

1. Unfasten the cable management solution to access the power supply bays.

).

Hardware Options Installation 55

2. Remove the power supply blank.

3. Remove the protective cover from the connector pins on the power supply.

WARNING: To reduce the risk of electric shock or damage
to the equipment, do not connect the power cord to the power
supply until the power supply is installed.

56 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

4. Install the redundant power supply into the bay until it clicks.

5. Connect the power cord to the power supply.

6. Use the strain relief clip from the server hardware kit to secure the power
cord, as illustrated.

7. Route the power cords through the cable management solution.

8. Connect the power cord to the power source.

9. Be sure that the power supply LED is green ("Rear Panel LEDs and Buttons"
on page 11

).

Hardware Options Installation 57

10. Be sure that the front panel external health LED is green ("Front Panel LEDs
and Buttons" on page 8

).

Expansion Board Options

For instructions on installing a RILOE II board, refer to the HP Remote Insight
Lights-Out Edition II User Guide on the Documentation CD.

IMPORTANT: The optional RILOE II board can be installed only in
slot 2. If you plan to install a RILOE II board in the future, leave slot 2

PCI Expansion Slot Definitions

unpopulated.

Slot Board Size Connector Interconnect

PCI-X expansion slot 1 Half-length 133 MHz, 3.3 V 64-bit

PCI-X expansion slot 2 Full-length 133 MHz, 3.3 V 64-bit

PCI Express expansion
slot 1 (optional)

PCI Express expansion
slot 2 (optional)

Expansion Board

1. Power down the server ("Powering Down the Server" on page 25).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

3. Remove the access panel ("Removing the Access Panel" on page 27

4. Remove the PCI riser board assembly.

5. Remove the expansion board.

Half-length x8 x1, x4, or x8

Full-length x8 x1, x4, or x8

).

).

58 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Installing an Expansion Board

1. Power down the server ("Powering Down the Server" on page 25).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

3. Remove the access panel ("Removing the Access Panel" on page 27

4. Remove the PCI riser board assembly.

5. Remove the expansion slot cover from the PCI riser board assembly.

6. Align the expansion board with the guiding groove.

7. Press to release the expansion board retainer clip.

).

).

Hardware Options Installation 59

8. Install the expansion board into the slot until it seats firmly.

IMPORTANT: If the expansion board ships with an extender bracket,
remove it from the expansion board before inserting the board into the
expansion slot of the PCI riser board assembly.

IMPORTANT: Be sure that all DIMM slot latches are closed to provide
adequate clearance before installing the PCI riser board assembly with
a half-length expansion board.

9. Install the PCI riser board assembly ("Installing PCI Riser Board Assembly"
on page 29

IMPORTANT: The server will not power up if the PCI riser board
assembly is not seated properly.

NOTE: The same procedures apply for installing an expansion board in
PCI expansion slot 1.

).

Installing a PCI Express Riser Board

1. Power down the server ("Powering Down the Server" on page 25).

2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26

3. Remove the access panel ("Removing the Access Panel" on page 27

4. Remove the PCI riser board assembly.

).

).

60 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

5. Remove the expansion slot cover from the slot, if installed ("Installing an
Expansion Board" on page 58

).

6. Remove the expansion board from the slot, if installed ("Expansion Board"
on page 57

).

7. Remove the applicable PCI riser boards from the assembly:

IMPORTANT: When removing the two parts of the riser board, pay
attention to the orientation of the slots on each side. This information is
important for subsequent procedures.

a. Remove the riser board with the slot for full-length expansion boards.

b. Repeat the previous step for the riser board with the slot for half-length

expansion boards, if needed.

Hardware Options Installation 61

8. Identify the differences between the two PCI Express riser boards.

Item Description

1 Riser board with x8 connector for full-length expansion

boards

2 Riser board with x8 connector for half-length expansion

boards

9. Install the PCI Express riser board:

62 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

a. Install the riser board with the slot for full-length boards onto the

assembly.

b. Repeat the previous step for the riser board with the slot for half-length

expansion boards, if needed.

10. Install the PCI Express expansion board ("Installing an Expansion Board" on
page 58

).

11. Install the PCI riser board assembly ("Installing PCI Riser Board Assembly"
on page 29

IMPORTANT: The server will not power up if the PCI riser board
assembly is not seated properly.

).

12. Connect any internal or external cabling to the expansion boards.

13. Install the access panel ("Installing the Access Panel" on page 28

).

63

Server Cabling

In This Section

Cabling Overview.........................................................................................................................63

Server Cable Routing....................................................................................................................63

SATA Cable Routing....................................................................................................................64

Cabling Overview

This section provides guidelines that help you make informed decisions about
cabling the server and hardware options to optimize performance.

For information on cabling peripheral components, refer to the white paper on
high-density deployment at the HP website
(http://www.hp.com/products/servers/platforms

).

Server Cable Routing

CAUTION: When routing cables, always be sure that the

cables are not in a position where they can be pinched or crimped.

64 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

SATA Cable Routing

CAUTION: When routing cables, always be sure that the

cables are not in a position where they can be pinched or crimped.

65

Server Software and Configuration Utilities

In This Section

Configuration Tools......................................................................................................................65

Management Tools .......................................................................................................................72

Diagnostic Tools...........................................................................................................................79

Keeping the System Current.........................................................................................................81

Configuration Tools

List of Tools:

SmartStart Software......................................................................................................................65

ROM-Based Setup Utility ............................................................................................................67

Array Configuration Utility..........................................................................................................70

Option ROM Configuration for Arrays........................................................................................70

HP ProLiant Essentials RDP ........................................................................................................71

Re-Entering the Server Serial Number and Product ID................................................................71

SmartStart Software

SmartStart is a collection of software that optimizes single-server setup,
providing a simple and consistent way to deploy server configuration. SmartStart
has been tested on many ProLiant server products, resulting in proven, reliable
configurations.

SmartStart assists the deployment process by performing a wide range of
configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU
and ORCA

• Preparing the system for installing "off-the-shelf" versions of leading
operating system software

• Installing optimized server drivers, management agents and utilities
automatically with every assisted installation

66 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight
Diagnostics" on page 80

)

• Installing software drivers directly from the CD. With systems that have
internet connection, the SmartStart Autorun Menu provides access to a
complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility, Array Diagnostics Utility
("Array Diagnostic Utility" on page 80

), and Erase Utility (on page 75)

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more
information about SmartStart software, refer to the HP ProLiant Essentials
Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a set of Microsoft® MS-DOS-based utilities
that enables you to configure and deploy servers in a customized, predictable,
and unattended manner. These utilities provide scripted server and array
replication for mass server deployment and duplicate the configuration of a
source server onto target systems with minimum user interaction.

For more information, and to download the SmartStart Scripting Toolkit, refer to
the HP website (http://www.hp.com/servers/sstoolkit

Configuration Replication Utility

ConRep is shipped in the SmartStart Scripting Toolkit and is a program that
works with RBSU to replicate hardware configuration on ProLiant servers. This
utility is run during State 0, Run Hardware Configuration Utility, when doing a
scripted server deployment. ConRep reads the state of the system environment
variables to determine the configuration and then writes the results on an editable
script file. This file can then be deployed across multiple servers with similar
hardware and software components. For more information, refer to the
SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentatio

n.html).

).

Server Software and Configuration Utilities 67

ROM-Based Setup Utility

RBSU, an embedded configuration utility, performs a wide range of
configuration activities that may include:

• Configuring system devices and installed options

• Displaying system information

• Selecting the operating system

• Selecting the primary boot controller

• Configuring online spare memory

For more information on RBSU, refer to the HP ROM-Based Setup Utility User
Guide on the Documentation CD or the HP website

(ftp://ftp.compaq.com/pub/products/servers/management/rbsu-whitepaper.pdf

Using RBSU

The first time you power up the server, the system prompts you to enter RBSU
and select a language. Default configuration settings are made at this time and
can be changed later. Most of the features in RBSU are not required to set up the
server.

).

To navigate RBSU, use the following keys:

• To access RBSU, press the F9 key during power up when prompted in the
upper right corner of the screen.

• To navigate the menu system, use the arrow keys.

• To make selections, press the Enter key.

IMPORTANT: RBSU automatically saves settings when you press the
Enter key. The utility does not prompt you for confirmation of settings

before you exit the utility. To change a selected setting, you must select
a different setting and press the Enter key.

68 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Auto-Configuration Process

The auto-configuration process automatically runs when you boot the server for
the first time. During the power-up sequence, the system ROM automatically
configures the entire system without needing any intervention. During this
process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past,

ORCA does not automatically configure the array. You must run ORCA
to configure the array settings.

Drives Installed Drives Used RAID Level

1 1 RAID 0

2 2 RAID 1

3, 4, 5, or 6 3, 4, 5, or 6 RAID 5

More than 6 0 None

To change any ORCA default settings and override the auto-configuration
process, press the F8 key when prompted.

By default, the auto-configuration process configures the system for the English
language. To change any default settings in the auto-configuration process, such
as the settings for language, operating system, and primary boot controller,
execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.

For more information, refer to the HP ROM-Based Setup Utility User Guide on
the Documentation CD or the HP website
(http://www.compaq.com/support/techpubs/whitepapers

).

Server Software and Configuration Utilities 69

Boot Options

After the auto-configuration process completes, or after the server reboots upon
exit from RBSU, the POST sequence runs, and then the boot option screen is
displayed. This screen is visible for several seconds before the system attempts to
boot from either a diskette, CD, or hard drive. During this time, the menu on the
screen allows you to install an operating system or make changes to the server
configuration in RBSU.

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error
messages and run RBSU remotely through a serial connection to the server COM
port. The server that you are remotely configuring does not require a keyboard
and mouse.

For more information about BIOS Serial Console, refer to the BIOS Serial
Console User Guide on the Documentation CD or the HP website
(http://www.compaq.com/support/techpubs/whitepapers

).

Configuring Online Spare Memory

To configure online spare memory:

1. Install the required DIMMs.

2. Access RBSU by pressing the F9 key during powerup when the prompt is
displayed in the upper right corner of the screen.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Online Spare with Advanced ECC Support.

6. Press the Enter key.

7. Press the Esc key to exit the current menu or press the F10 key to exit
RBSU.

For more information on online spare memory, refer to the white paper on the HP
website
(http://www.compaq.com/support/techpubs/whitepapers/tm010301wp.html

).

70 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service

• Supports online array capacity expansion, logical drive extension,

assignment of online spares, and RAID or stripe size migration

• Suggests the optimum configuration for an unconfigured system

• Provides different operating modes, enabling faster configuration or greater

control over the configuration options

• Remains available any time that the server is on

• Displays on-screen tips for individual steps of a configuration procedure

The minimum display settings for optimum performance are 800 × 600
resolution and 256 colors. The server must have Microsoft® Internet
Explorer 5.5 (with Service Pack 1) installed and be running Microsoft®
Windows® 2000, Windows® Server 2003, or Linux. Refer to the README.TXT
file for further information about browser and Linux support.

For more information, refer to the HP Array Configuration Utility User Guide on
the Documentation CD or the HP website (http://www.hp.com

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the
first logical drive, assign RAID levels, and establish online spare configurations.

The utility provides support for the following functions:

• Configuring one or more logical drives using physical drives on one or more
SCSI buses

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

If you do not use the utility, ORCA will default to the standard configuration.

).

Server Software and Configuration Utilities 71

For more information about array controller configuration, refer to the controller
user guide, or the HP ROM-Based Setup Utility User Guide on the
Documentation CD or the HP website
(http://www.compaq.com/support/techpubs/whitepapers

).

HP ProLiant Essentials RDP

The HP ProLiant Essentials RDP software is the preferred method for rapid,
high-volume server deployments. The RDP software integrates two powerful
products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution
console's graphical interface provides simplified point-and-click and drag-and
drop operations that enable you to deploy target servers remotely, perform
imaging or scripting functions, and maintain software images.

For more information about the HP ProLiant Essentials RDP, refer to the HP
ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website
(http://www.hp.com/servers/rdp

).

Re-Entering the Server Serial Number and Product ID

After you replace the system board, you must re-enter the server serial number
and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.

2. Select the System Options menu.

3. Select Serial Number. The following warning is displayed:

WARNING! WARNING! WARNING! The serial number is loaded
into the system during the manufacturing process and
should NOT be modified. This option should only be used
by qualified service personnel. This value should always
match the serial number sticker located on the chassis.

4. Press the Enter key to clear the warning.

5. Enter the serial number and press the Enter key.

6. Select Product ID.

72 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

7. Enter the product ID and press the Enter key.

8. Press the Escape key to close the menu.

9. Press the Escape key to exit RBSU.

10. Press the F10 key to confirm exiting RBSU. The server will automatically
reboot.

Management Tools

List of Tools:

Automatic Server Recovery..........................................................................................................72

ROMPaq Utility............................................................................................................................73

System Online ROM Flash Component Utility............................................................................73

Integrated Lights-Out Technology ...............................................................................................74

Erase Utility..................................................................................................................................75

Management Agents.....................................................................................................................76

HP Systems Insight Manager .......................................................................................................76

Redundant ROM Support.............................................................................................................76

USB Support and Functionality....................................................................................................78

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating
system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe
timer, the ASR timer, starts when the System Management driver, also known as
the Health Driver, is loaded. When the operating system is functioning properly,
the system periodically resets the timer. However, when the operating system
fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time
after a system hang or shutdown. At the same time, the HP SIM console notifies
you by sending a message to a designated pager number that ASR has restarted
the system. You can disable ASR from the HP SIM console or through RBSU.

Server Software and Configuration Utilities 73

ROMPaq Utility

Flash ROM enables you to upgrade the firmware (BIOS) with system or option
ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the
diskette drive and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one
exists) of available ROM revisions. This procedure is the same for both system
and option ROMPaq utilities.

For more information about the ROMPaq utility, refer to the HP website
(http://www.hp.com/servers/manage

).

System Online ROM Flash Component Utility

The Online ROM Flash Component Utility enables system administrators to
efficiently upgrade system or controller ROM images across a wide range of
servers and array controllers. This tool has the following features:

• Works offline and online

• Supports Microsoft® Windows NT®, Windows® 2000, Windows® Server

2003, Novell Netware, and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be
supported by the server. For operating systems supported by the
server, refer to the HP website (http://www.hp.com/go/supportos

).

• Integrates with other software maintenance, deployment, and operating
system tools

• Automatically checks for hardware, firmware, and operating system
dependencies, and installs only the correct ROM upgrades required by each
target server

To download the tool and for more information, refer to the HP website
(http://h18000.www1.hp.com/support/files/index.html

).

74 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Integrated Lights-Out Technology

The iLO subsystem is a standard component of selected ProLiant servers that
provides server health and remote server manageability. The iLO subsystem
includes an intelligent microprocessor, secure memory, and a dedicated network
interface. This design makes iLO independent of the host server and its operating
system. The iLO subsystem provides remote access to any authorized network
client, sends alerts, and provides other server management functions.

Using iLO, you can:

• Remotely power up, power down, or reboot the host server.

• Send alerts from iLO regardless of the state of the host server.

• Access advanced troubleshooting features through the iLO interface.

• Diagnose iLO using HP SIM through a web browser and SNMP alerting.

For more information about iLO features, refer to the Integrated Lights-Out User
Guide on the Documentation CD or on the HP website

(http://www.hp.com/servers/lights-out

iLO ROM-Based Setup Utility

).

HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is
designed to assist you with setting up iLO on a network; it is not intended for
continued administration.

To run iLO RBSU:

1. Restart or power up the server.

2. Press the F8 key when prompted during POST. The iLO RBSU runs.

3. Enter a valid iLO user ID and password with the appropriate iLO privileges
(Administer User Accounts, Configure iLO Settings). Default account
information is located on the iLO Default Network Settings tag.

4. Make and save any necessary changes to the iLO configuration.

5. Exit iLO RBSU.

Server Software and Configuration Utilities 75

HP recommends using DNS/DHCP with iLO to simplify installation. If
DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP
and to configure the IP address and the subnet mask:

1. Restart or power up the server.

2. Press the F8 key when prompted during POST. The iLO RBSU runs.

3. Enter a valid iLO user ID and password with the appropriate iLO privileges
(Administer User Accounts, Configure iLO Settings). Default account
information is located on the iLO Default Network Settings tag.

4. Select Network, DNS/DHCP, press the Enter key, and then select DHCP
Enable. Press the spacebar to turn off DHCP. Be sure that DHCP Enable is
set to Off and save the changes.

5. Select Network, NIC and TCP/IP, press the Enter key, and type the
appropriate information in the IP Address, Subnet Mask, and Gateway IP
Address fields.

6. Save the changes. The iLO system automatically resets to use the new setup
when you exit iLO RBSU.

Erase Utility

Run the Erase Utility if you need to erase the system for the following reasons:

• You want to install a new operating system on a server with an existing

• You want to change the operating system selection.

• You encounter a failure-causing error during the SmartStart installation.

• You encounter an error when completing the steps of a factory-installed

CAUTION: Perform a backup before running the System

Erase Utility. The utility sets the system to its original factory state,
deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives
completely. Refer to the instructions for using this utility.

operating system.

operating system installation.

76 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

The Erase Utility can be accessed from the Software and Drivers Download
website (http://h18007.www1.hp.com/support/files/server

) or the Maintenance

Utilities menu of the SmartStart CD ("SmartStart Software" on page 65).

Management Agents

Management Agents provide the information to enable fault, performance, and
configuration management. The agents allow easy manageability of the server
through HP Systems Insight Manager software, and third-party SNMP
management platforms. Management Agents are installed with every SmartStart
assisted installation or can be installed through the HP PSP. The System
Management homepage provides status and direct access to in-depth subsystem
information by accessing data reported through the Management Agents. For
additional information, refer to the Management CD in the HP ProLiant
Essentials Foundation Pack or the HP website
(http://www.hp.com/servers/manage

).

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to
accomplish normal administrative tasks from any remote location, using a web
browser. HP SIM provides device management capabilities that consolidate and
integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre­Failure Warranty for processors, hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant
Essentials Foundation Pack.

Redundant ROM Support

The server enables you to upgrade or configure the ROM safely with redundant
ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB
ROMs. In the standard implementation, one side of the ROM contains the current
ROM program version, while the other side of the ROM contains a backup
version.

Server Software and Configuration Utilities 77

NOTE: The server ships with the same version programmed on each

side of the ROM.

Safety and Security Benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and
saves the current ROM as a backup, enabling you to switch easily to the alternate
ROM version if the new ROM becomes corrupted for any reason. This feature
protects the existing ROM version, even if you experience a power failure while
flashing the ROM.

Access to Redundant ROM Settings

To access the redundant ROM through RBSU:

1. Access RBSU by pressing the F9 key during powerup when the prompt is
displayed in the upper right corner of the screen.

2. Select Advanced Options.

3. Select Redundant ROM Selection.

4. Select the ROM version.

5. Press the Enter key.

6. Press the Esc key to exit the current menu or press the F10 key to exit
RBSU. The server restarts automatically.

To access the redundant ROM manually:

1. Power down the server ("Powering Down the Server" on page 25

2. Remove the access panel ("Removing the Access Panel" on page 27

).

).

3. Set positions 1, 5, and 6 of the system maintenance switch to On.

4. Install the access panel ("Installing the Access Panel" on page 28

5. Power up the server ("Powering Up the Server" on page 25

).

).

6. Wait for the server to emit two beeps.

7. Repeat steps 1 and 2.

8. Set positions 1, 5, and 6 of the system maintenance switch to Off.

9. Repeat steps 4 and 5.

78 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

When the server boots, the system identifies whether the current ROM bank is
corrupt. If a corrupt ROM is detected, the system boots from the backup ROM
and alerts you through POST or IML that the ROM bank is corrupt.

If both the current and backup versions of the ROM are corrupt, the server
automatically enters ROMPaq disaster recovery mode.

USB Support and Functionality

USB Support

USB Support

Internal USB Functionality (on page 79

)

HP provides both standard USB support and legacy USB support. Standard
support is provided by the operating system through the appropriate USB device
drivers. HP provides support for USB devices before the operating system
loading through legacy USB support, which is enabled by default in the system
ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version
of the hardware.

Legacy USB support provides USB functionality in environments where USB
support is normally not available. Specifically, HP provides legacy USB
functionality for:

• POST

• RBSU

• Diagnostics

• DOS

• Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html

).

Server Software and Configuration Utilities 79

Internal USB Functionality

An internal USB connector is available for use with USB drive keys only. The
internal connector shares the same bus with the front external USB connector,
and connecting a device to both the front internal and front external USB
connectors is not supported. This solution provides for use of a permanent boot
drive from a USB drive key installed in the front internal connector, avoiding
issues of clearance on the front of the rack and physical access to secure data.

For additional security, you can disable the front USB connectors through RBSU.
Disabling external USB ports in RBSU disables both the front external and front
internal USB ports.

Diagnostic Tools

List of Tools:

Survey Utility ...............................................................................................................................79

Array Diagnostic Utility ...............................................................................................................80

HP Insight Diagnostics .................................................................................................................80

Integrated Management Log.........................................................................................................80

Survey Utility

Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and
software information on ProLiant servers.

This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, refer to the HP website
(http://www.hp.com

If a significant change occurs between data-gathering intervals, the Survey
Utility marks the previous information and overwrites the Survey text files to
reflect the latest changes in the configuration.

Survey Utility is installed with every SmartStart assisted installation or can be
installed through the HP PSP.

).

80 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Array Diagnostic Utility

ADU is a Windows-based tool that collects information about array controllers
and generates a list of detected problems. For a list of error messages, refer to
"ADU Error Messages (on page 153

)."

ADU can be accessed from the SmartStart CD ("SmartStart Software" on page

65

).

HP Insight Diagnostics

The HP Insight Diagnostics utility displays information about the server
hardware and tests the system to be sure it is operating properly. The utility has
online help and can be accessed using the SmartStart CD. Online Diagnostics for
Microsoft® Windows® is available for download from the HP website
(http://www.hp.com/support

).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form.
The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the
following:

• From within HP SIM

• From within Survey Utility

• From within operating system-specific IML viewers

− For NetWare: IML Viewer

− For Windows®: Event Viewer or IML Viewer

− For Linux: IML Viewer Application

• From within HP Insight Diagnostics

For more information, refer to the Management CD in the HP ProLiant Essentials
Foundation Pack.

Server Software and Configuration Utilities 81

Keeping the System Current

List of Tools:

Drivers ..........................................................................................................................................81

Resource Paqs...............................................................................................................................82

ProLiant Support Packs ................................................................................................................82

Operating System Version Support ..............................................................................................82

Change Control and Proactive Notification..................................................................................82

Care Pack......................................................................................................................................82

Drivers

The server includes new hardware that may not have driver support on all
operating system installation media.

If you are installing a SmartStart supported operating system, use the SmartStart
software (on page 65

) and its Assisted Path feature to install the operating system

and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the
Software Maintenance CD, refer to the SmartStart website
(http://www.hp.com/servers/smartstart
latest version of SmartStart. For more information, refer to the
documentation provided with the SmartStart CD.

) to be sure that you are using the

If you do not use the SmartStart CD to install an operating system, drivers for
some of the new hardware are required. These drivers, as well as other option
drivers, ROM images, and value-add software can be downloaded from the HP
website (http://www.hp.com/support

IMPORTANT: Always perform a backup before installing or updating
device drivers.

).

82 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Resource Paqs

Resource Paqs are operating system-specific packages of tools, utilities, and
information for HP servers running certain Microsoft® or Novell operating
systems. The Resource Paqs include utilities to monitor performance, software
drivers, customer support information, and whitepapers on the latest server
integration information. Refer to the Enterprise Partnerships website
(http://h18000.www1.hp.com/partners

), select Microsoft or Novell, depending

on the operating system, and follow the link to the appropriate Resource Paq.

ProLiant Support Packs

PSPs represent operating system specific bundles of ProLiant optimized drivers,
utilities, and management agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html

).

Operating System Version Support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

Change Control and Proactive Notification

HP offers Change Control and Proactive Notification to notify customers 30 to
60 days in advance of upcoming hardware and software changes on HP
commercial products.

For more information, refer to the HP website
(http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand your
standard product warranty with easy-to-buy, easy-to-use support packages that
help you make the most of your server investments. Refer to the Care Pack
website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

).

).

83

Battery Replacement

If the server no longer automatically displays the correct date and time, you may
need to replace the battery that provides power to the real-time clock. Under
normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium
manganese dioxide, a vanadium pentoxide, or an alkaline battery
pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than

60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts,

or dispose of in fire or water.

• Replace only with the spare designated for this product.

To remove the component:

1. Power down the server ("Powering Down the Server" on page 25

).

2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 26

3. Remove the access panel ("Removing the Access Panel" on page 27

).

).

4. Remove the PCI riser cage ("Removing PCI Riser Board Assembly" on page

28

).

CAUTION: To prevent damage to the server or expansion

boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.

84 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

5. Remove the battery.

IMPORTANT: Replacing the system board battery resets the system
ROM to its default configuration. After replacing the battery, reconfigure
the system through RBSU.

To replace the component, reverse the removal procedure.

For more information about battery replacement or proper disposal, contact an
authorized reseller or an authorized service provider.

85

Troubleshooting

In This Section

Server Diagnostic Steps................................................................................................................85

Procedures for All ProLiant Servers...........................................................................................105

Error Messages ...........................................................................................................................153

Server Diagnostic Steps

This section covers the steps to take in order to diagnose a problem quickly.

To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start Diagnosis Flowchart (on page 91

)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General Diagnosis
Flowchart (on page 92

)." The General Diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.

IMPORTANT: This guide provides information for multiple servers.
Some information may not apply to the server you are troubleshooting.
Refer to the server documentation for information on procedures,
hardware options, software tools, and operating systems supported by
the server.

WARNING: To avoid potential problems, ALWAYS read

the warnings and cautionary information in the server
documentation before removing, replacing, reseating, or modifying
system components.

Important Safety Information

Familiarize yourself with the safety information in the following sections before
troubleshooting the server.

86 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Important Safety Information

Before servicing this product, read the Important Safety Information document
provided with the server.

Symbols on Equipment

The following symbols may be placed on equipment to indicate the presence of
potentially hazardous conditions.

This symbol indicates the presence of hazardous
energy circuits or electric shock hazards. Refer all servicing to
qualified personnel.

WARNING: To reduce the risk of injury from electric shock
hazards, do not open this enclosure. Refer all maintenance,
upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric
shock hazards. The area contains no user or field serviceable
parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock
hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a
network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.

This symbol indicates the presence of a hot surface
or hot component. If this surface is contacted, the potential for
injury exists.

WARNING: To reduce the risk of injury from a hot component,
allow the surface to cool before touching.

Troubleshooting 87

49-109 kg
100-240 lb
This symbol indicates that the component exceeds the

recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the

equipment, observe local occupational health and safety
requirements and guidelines for manual material handling.

These symbols, on power supplies or
systems, indicate that the equipment is supplied by multiple
sources of power.

WARNING: To reduce the risk of injury from electric shock,
remove all power cords to completely disconnect power from the
system.

Warnings and Cautions

WARNING: Only authorized technicians trained by HP
should attempt to repair this equipment. All troubleshooting and
repair procedures are detailed to allow only subassembly/module­level repair. Because of the complexity of the individual boards
and subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury or
damage to the equipment, be sure that:

88 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack

installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become

unstable if more than one component is extended for any
reason.

WARNING: To reduce the risk of electric shock or damage
to the equipment:

• Do not disable the power cord grounding plug. The grounding

plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet

that is easily accessible at all times.

• Unplug the power cord from the power supply to disconnect

power to the equipment.

• Do not route the power cord where it can be walked on or

pinched by items placed against it. Pay particular attention to
the plug, electrical outlet, and the point where the cord extends
from the server.

49-109 kg
100-240 lb
WARNING: To reduce the risk of personal injury or damage to the

equipment:

Troubleshooting 89

• Observe local occupation health and safety requirements and

guidelines for manual handling.

• Obtain adequate assistance to lift and stabilize the chassis

during installation or removal.

• The server is unstable when not fastened to the rails.

• When mounting the server in a rack, remove the power

supplies and any other removable module to reduce the overall
weight of the product.

CAUTION: To properly ventilate the system, you must provide
at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

CAUTION: The server is designed to be electrically grounded
(earthed). To ensure proper operation, plug the AC power cord into a
properly grounded AC outlet only.

Preparing the Server for Diagnosis

1. Be sure the server is in the proper operating environment with adequate
power, air conditioning, and humidity control. Refer to the server
documentation for required environmental conditions.

2. Record any error messages displayed by the system.

3. Remove all diskettes and CDs from the media drives.

4. Power down the server and peripheral devices if you will be diagnosing the
server offline. Always perform an orderly shutdown, if possible. This means
you must:

a. Exit any applications.
b. Exit the operating system.
c. Power down the server ("Powering Down the Server" on page 25

5. Disconnect any peripheral devices not required for testing (any devices not
necessary to power up the server). Do not disconnect the printer if you want
to use it to print error messages.

).

90 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters,
ESD wrist strap, and software utilities, necessary to troubleshoot the
problem.

− You must have the appropriate Health Drivers and Management Agents

installed on the server.

NOTE: To verify the server configuration, connect to the System
Management homepage and select Version Control Agent. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.

− HP recommends you have access to the SmartStart CD for value-added

software and drivers required during the troubleshooting process.

− HP recommends you have access to the server documentation for server-

specific information.

Symptom Information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?

• What has been changed between the time the server was working and now?

• Did you recently add or remove hardware or software? If so, did you

remember to change the appropriate settings in the server setup utility, if
necessary?

• Has the server exhibited problem symptoms for a period of time?

• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 80

) and use the survey page to view the

current configuration or to compare it to previous configurations.

• Refer to your hardware and software records for information.

Troubleshooting 91

Diagnostic Steps

To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start Diagnosis Flowchart (on page 91
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General Diagnosis
Flowchart (on page 92)." The General Diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.

The available flowcharts include:

• Start Diagnosis Flowchart (on page 91)

)," and

• General Diagnosis Flowchart (on page 92

• Power-On Problems Flowchart (on page 95)

• POST Problems Flowchart (on page 98)

• OS Boot Problems Flowchart (on page 100

• Server Fault Indications Flowchart (on page 102)

The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.

Start Diagnosis Flowchart

Use the following flowchart to start the diagnostic process.

Item Refer to

1 "General Diagnosis Flowchart (on page 92)"

2 "Power-On Problems Flowchart (on page 95)"

3 "POST Problems Flowchart (on page 98)"

4 "OS Boot Problems Flowchart (on page 100)"

5 "Server Fault Indications Flowchart (on page 102)"

)

)

92 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

General Diagnosis Flowchart

The General Diagnosis flowchart provides a generic approach to troubleshooting.
If you are unsure of the problem, or if the other flowcharts do not fix the
problem, use the following flowchart.

Troubleshooting 93

Item Refer to

1 "Symptom Information"

2 "Loose Connections (on page 108)"

3 "Service Notifications"

4 Server maintenance and service guide, located on the

Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

5 Server user guide or setup and installation guide, located on

the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

6 • Server maintenance and service guide, located on the

Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

• "Hardware Problems (on page 105

)"

7 • "Server Information You Need (on page 146)"

• "Operating System Information You Need (on page 147

8 "Contacting HP Technical Support or an Authorized Reseller

(on page 145

)"

)

)

)

)"

94 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Troubleshooting 95

Power-On Problems Flowchart

Symptoms:

• The server does not power on.

• The system power LED is off or amber.

• The external health LED is red or amber.

• The internal health LED is red or amber.

NOTE: For the location of server LEDs and information on their
statuses, refer to the server documentation.

Possible causes:

• Improperly seated or faulty power supply

• Loose or faulty power cord

• Power source problem

• Power on circuit problem

• Improperly seated component or interlock problem

• Faulty internal component

Item Refer to

1 Server user guide or setup and installation guide, located on

the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

2 "HP Insight Diagnostics (on page 80)"

3 "Loose Connections (on page 108)"

4 Server maintenance and service guide, located on the

Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

5 "Integrated Management Log (on page 80)"

6 "Power Source Problems (on page 105)"

).

)

96 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

Item Refer to

7 • "Power Supply Problems (on page 106)"

• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

8 "System Open Circuits and Short Circuits (on page 125)"

)

Troubleshooting 97

98 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

POST Problems Flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to
access the boot device.

• Server completes POST with errors

Possible Problems:

• Improperly seated or faulty internal component

• Faulty KVM device

• Faulty video device

Item Refer to

1 "POST Error Messages ("POST Error Messages and Beep

Codes" on page 186)"

2 "Video Problems (on page 126)"

3 KVM or RILOE documentation

4 "Loose Connections (on page 108)"

5 Server maintenance and service guide, located on the

Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

)

6 Server user guide or setup and installation guide, located on

the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

)

7 • "Hardware Problems (on page 105)"

• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

)

Troubleshooting 99

100 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide

OS Boot Problems Flowchart

Symptoms:

• Server does not boot a previously installed operating system

• Server does not boot SmartStart

Possible Causes:

• Corrupted operating system

• Hard drive subsystem problem

Item Refer to

1 HP ROM-Based Setup Utility User Guide

(http://www.hp.com/servers/smartstart

2 "POST Problems ("POST Problems Flowchart" on page 98)"

3 • "Hard Drive Problems (on page 119)"

• Controller documentation

4 "HP Insight Diagnostics (on page 80)"

)

5 • "Loose Connections (on page 108)"

• "CD-ROM and DVD Drive Problems (on page 112

• Controller documentation

)"

6 Server user guide or setup and installation guide, located on

the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms

)

7 • "Operating System Problems (on page 136)"

• "Contacting HP Technical Support or an Authorized
Reseller (on page 145

)"

8 • "Hardware Problems (on page 105)"

• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms)

9 "General Diagnosis Flowchart (on page 92)"