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HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
April 2004 (First Edition)
Part Number 359539-001
Audience Assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
3
Contents
Server Component Identification 7
Front Panel Components......................................................................................................................7
Front Panel LEDs and Buttons.............................................................................................................8
Battery-Backed Write Cache Enabler LED Statuses....................................................................21
Fan Module Locations..................................................................................................................22
Processor Zone Fan Module LED ................................................................................................23
Front Panel Components
8 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Item Description
1 Diskette drive bay
2 Optical device bay
3 Front USB port
4 Hard drive bay 0
5 Hard drive bay 1
Front Panel LEDs and Buttons
Item Description Status
1 Power On/Standby button
and system power LED
Green = System is on.
Amber = System is shut down, but power is still applied.
Off = Power cord is not attached, power supply failure has
occurred, no power supplies are installed, facility power is not
available, or the DC-to-DC converter is not installed.
2 UID button/LED Blue = Identification is activated.
Flashing blue = System is being remotely managed.
Off = Identification is deactivated.
Server Component Identification 9
Item Description Status
3 Internal health LED Green = System health is normal.
Amber = System is degraded. To identify the component in a
degraded state, refer to system board LEDs.
Red = System critical. To identify the component in a critical
state, refer to system board LEDs.
Off = System health is normal (when in standby mode).
4 External health LED
(power supply)
Green = Power supply health is normal.
Amber = Power redundancy failure occurred.
Off = Power redundancy failure has occurred. When the server
is in standby mode, power supply health is normal.
5 NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, view the LEDs on the RJ-45 connector for status
by referring to the rear panel LEDs ("Rear Panel LEDs and
Buttons" on page 11
).
6 NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. View the LEDs
on the RJ-45 connector for status by referring to the rear panel
LEDs ("Rear Panel LEDs and Buttons" on page 11
).
10 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Rear Panel Components
Item Description
1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3V
(optional PCI Express slot 1, x8)
2 PCI-X expansion slot 2, 64-bit/133-MHz 3.3V
(optional PCI Express slot 2, x8)
3 Power supply bay 2
4 Power supply bay 1 (populated)
5 Rear USB connector
6 10/100/1000 NIC 2
7 10/100/1000 NIC 1
8 iLO management port
9 Mouse connector
10 Keyboard connector
11 Video connector
12 Serial connector
Server Component Identification 11
Rear Panel LEDs and Buttons
Item Description Status
1 iLO activity Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
2 iLO link Green = Link exists.
Off = No link exists.
3 10/100/1000
NIC 2 activity
4 10/100/1000
NIC 2 link
5 10/100/1000
NIC 1 link
6 10/100/1000
NIC 1 activity
Green = Link exists.
Flashing green = Activity exists.
Off = No link exists.
Green = Link exists.
Off = No link exists.
Green = Link exists.
Off = No link exists.
Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
12 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Item Description Status
7 UID button/LED Blue = Identification is activated.
Flashing blue = System is being managed
remotely.
Off = Identification is deactivated.
System Board Components
Item Description Item Description
1 DIMM slots (1-4) 9 Power supply connector
2 NMI switch 10 Power supply signal connector
3 System maintenance
switch (SW2)
4 Processor 1 socket 12 Remote management
5 Processor 2 socket 13 SATA connectors (SATA
6 Processor zone fan
module connector
11 Smart Array 6i memory
module connector*
connector
model only)
14 PCI riser board assembly
connector (for slot 2 riser
board)
Server Component Identification 13
Item Description Item Description
7 SCSI backplane
connector*
8 Optical device connector 16 System battery
* For SCSI models only
System Maintenance Switch
Position Default Function
S1 Off Off = iLO security is enabled.
S2 Off Off = System configuration can be
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is
15 PCI riser board assembly
connector (for slot 1 riser
board)
On = iLO security is disabled.
changed.
On = System configuration is
locked.
enabled.
On = Power-on password is
disabled.
S6 Off Off = No function
On = ROM treats the system
configuration as invalid.
S7, S8 Off, Off Debug LEDs
14 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
NMI Switch
The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Systems running Microsoft® Windows® operating systems experience a blue
screen trap when the operating system crashes. When this happens, Microsoft®
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
System Board LEDs
Item LED Description Status
1 DIMM 4B failure Amber = DIMM has failed.
Off = DIMM is operating normally.
2 DIMM 3B failure Amber = DIMM has failed.
Off = DIMM is operating normally
Server Component Identification 15
Item LED Description Status
3 DIMM 2A failure Amber = DIMM has failed.
Off = DIMM is operating normally.
4 DIMM 1A failure Amber = DIMM has failed.
Off = DIMM is operating normally
5 Overtemperature Amber = System has reached cautionary or
critical temperature level.
Off = Temperature is OK.
6 Processor 1 failure Amber = Processor has failed.
Off = Processor is operating normally.
7 PPM 1 failure Amber = PPM has failed.
Off = PPM is operating normally.
8 PPM 2 failure Amber = PPM has failed.
Off = PPM is operating normally.
9 Processor 2 failure Amber = Processor has failed.
Off = Processor is operating normally.
10 Power supply signal
connector interlock
failure
11 Standby power
good
12 Power supply fan
module failure
Amber = Power supply signal cable is not
connected.
Off = Power supply signal cable is
connected.
Green = Auxiliary power is applied.
Off = Auxiliary power is not applied.
Amber = One fan in this module has failed.
Red = Multiple fans in this module have
failed.
Off = All fans in this module are operating
normally.
13 System diagnostic Refer to the HP Remote Lights-Out Edition II
User Guide on the Documentation CD.
16 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Item LED Description Status
14 Online spare
memory
Amber = Failover has occurred. Online spare
memory is in use.
Green = Online spare memory is enabled,
but not in use.
Off = Online spare memory is disabled.
15 Riser interlock Amber = PCI riser assembly is not seated.
Off = PCI riser assembly is seated.
System LEDs and Internal Health LED Combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.
System LED and
Color
Processor failure,
socket X (Amber)
Internal Health
Status
LED Color
Red One or more of the following conditions may exist:
• Processor in socket X has failed.
• Processor in socket X failed over to the offline spare.
• Processor X is not installed in the socket.
• Processor X is unsupported.
• ROM detects a failed processor during POST.
Processor failure,
Amber Processor in socket X is in a pre-failure condition.
Red Processor types are mismatched.
both sockets (Amber)
PPM failure (Amber) Red PPM has failed.
Server Component Identification 17
System LED and
Color
DIMM failure, slot X
(Amber)
DIMM failure, all slots
in one bank (Amber)
Overtemperature
(Amber)
Riser interlock
(Amber)
Online spare memory
(Amber)
Power converter
module interlock
(Amber)
Internal Health
Status
LED Color
Red • DIMM in slot X has failed.
• DIMM in slot X is an unsupported type, and no valid
memory exists in another bank.
Amber • DIMM in slot X has reached single-bit correctable
error threshold.
• DIMM in slot X is in a pre-failure condition.
• DIMM in slot X is an unsupported type, but valid
memory exists in another bank.
Red No valid or usable memory is installed in the system.
Amber The Health Driver has detected a cautionary temperature
level.
Red The server has detected a hardware critical temperature
level.
Red The PCI riser board assembly is not seated.
Amber Bank X failed over to the online spare memory bank.
Red The power converter module is not seated.
Fan module (Amber) Amber A redundant fan has failed.
Fan module (Red) Red The minimum fan requirements are not being met in one
or more of the fan modules. One or more fans have failed
or are missing.
Power supply signal
interlock (Amber)
Red The power supply signal cable is not connected to the
system board.
Internal USB Connector
The front internal USB connector is located in the processor zone fan module.
18 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
For more information, refer to "Internal USB Functionality (on page 79
SCSI IDs and SATA Device Numbers
)."
Server Component Identification 19
Hot-Plug SCSI Hard Drive LEDs
Item LED Description Status
1 Activity status On = Drive activity
Flashing = High activity on the drive or drive
is being configured as part of an array.
Off = No drive activity
2 Online status On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3 Fault status On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity
20 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Hot-Plug SCSI Hard Drive LED Combinations
Activity
LED (1)
Online
LED (2)
Fault LED
(3)
Interpretation
On, off, or
flashing
On, off, or
flashing
On or off Flashing A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive
On or
Flashing Off
flashing
On Off Off
capacity upgrade is in progress, you may replace the drive online.
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
Flashing Flashing Flashing
(3) it is spinning up during the POST sequence.
Do not remove the drive. Removing a drive may cause data loss
in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.
Off Off On The drive has failed and has been placed offline.
You may replace the drive.
Off Off Off Either (1) the drive is not configured as part of an array; (2) the drive
is configured as part of an array, but it is a replacement drive that is
not being accessed or being rebuilt yet; or (3) the drive is configured
as an online spare.
If the drive is connected to an array controller, you may replace the
drive online.
Server Component Identification 21
Optional Battery-Backed Write Cache Enabler LEDs
Item LED Color
1 Amber
2 Green
For LED status information, refer to "Battery-Backed Write Cache Enabler LED
Statuses (on page 21
)."
Battery-Backed Write Cache Enabler LED Statuses
Server Status LED Status Battery Module Status
Server is on and has normal run
time
Green = On Fast charging
Green = Off Trickle charging
Amber = On A short exists in the connection of one or more of
the four button cells within the battery module
Amber = Blinking An open exists in the circuit between the positive
and negative terminals of the battery module
Amber = Off Normal
22 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Server Status LED Status Battery Module Status
Server is on and is in the first 30
seconds after power up
Server is off and is in data
retention mode
Green = On
Amber = On
Amber = Blinking every
15 seconds
Fan Module Locations
Item Description
Temporary lock-out state; data was lost due to
cable being detached
User data held in write cache is being backed up
1 Power supply zone fan module
2 Processor zone fan module
Server Component Identification 23
Processor Zone Fan Module LED
Status
Amber = One fan in this module has failed.
Red = Multiple fans in this module have failed.
Off = All fans in this module are operating normally.
For power supply zone fan module LED information, refer to System Board
LEDs.
25
Server Operations
In This Section
Powering Up the Server................................................................................................................25
Powering Down the Server...........................................................................................................25
Extending the Server from the Rack.............................................................................................26
Removing the Access Panel .........................................................................................................27
Installing the Access Panel...........................................................................................................28
To power up the server, press the Power On/Standby button.
Powering Down the Server
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system
documentation.
3. If the server is installed in a rack, press the UID LED button on the front
panel. Blue LEDs illuminate on the front and rear panels of the server.
26 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
4. Press the Power On/Standby button to place the server in standby mode.
When the server activates standby power mode, the system power LED
changes to amber.
5. If the server is installed in a rack, locate the server by identifying the
illuminated rear UID LED button.
6. Disconnect the power cords.
The system is now without power.
Extending the Server from the Rack
NOTE: If the optional cable management arm option is installed, you
can extend the server without powering down the server or
disconnecting peripheral cables and power cords. These steps are only
necessary with the standard cable management solution.
1. Power down the server ("Powering Down the Server" on page 25).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Loosen the thumbscrews that secure the server faceplate to the front of the
rack.
4. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or
equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be
careful when pressing the server rail-release latches and sliding
the server into the rack. The sliding rails could pinch your fingers.
5. After performing the installation or maintenance procedure, slide the server
back into the rack:
a. Press the server rail-release latches and slide the server fully into rack.
Server Operations 27
b. Secure the server by tightening the thumbscrews.
6. Reconnect the peripheral cables and power cords.
Removing the Access Panel
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: Do not operate the server for long periods without
the access panel. Operating the server without the access panel results
in improper airflow and improper cooling that can lead to thermal
damage.
1. Power down the server if the standard cable management solution is installed
("Powering Down the Server" on page 25
NOTE: If the optional cable management arm is installed, you can
extend the server and perform hot-plug installation or maintenance
procedures without powering down the server.
).
2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26
3. Lift up on the hood latch handle and remove the access panel.
).
28 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Installing the Access Panel
1. Place the access panel on top of the server with the hood latch open. Allow
the panel to extend past the rear of the server approximately 8 mm (0.2 in).
2. Engage the anchoring pin with the corresponding hole in the latch.
3. Push down on the hood latch. The access panel slides to a closed position.
Removing PCI Riser Board Assembly
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
1. Power down the server ("Powering Down the Server" on page 25).
2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 26
).
3. Remove the access panel ("Removing the Access Panel" on page 27
4. Remove the PCI riser board assembly:
a. Disconnect any internal or external cables connected to any existing
expansion boards.
b. Loosen the four PCI riser board assembly thumbscrews.
).
Server Operations 29
c. Lift the front of the assembly slightly and unseat the riser boards from
the PCI riser board connectors.
Installing PCI Riser Board Assembly
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser board.
IMPORTANT: Be sure that all DIMM slot latches are closed to provide
adequate clearance before installing the PCI riser board assembly with
a half-length expansion board.
1. Align the PCI riser boards with the corresponding connectors on the system
board and install it into place.
2. Tighten the four PCI riser board assembly thumbscrews.
30 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
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