WhisperKool SS12000, SS9000 Technician Manual

QUANTUM SERIES

VERSION 4

TECHNICIAN’S MANUAL

24V Thermostat Conversion Kit Option

Quantum SS9000

Quantum SS12000

The Coolest Thing In Wine Storage

Conforms to ANSI/UL Std 427

Certied to CAN/CSA Std C22.2 No. 120

We manufacture, test and certify 100% of our wine cooling units in

the USA. By sourcing the best components and closely controlling our

manufacturing processes, we can assure the highest-quality,

lowest defect manufacturing rates in the industry.

Copyright © 2012. WhisperKOOL. All rights reserved.

WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.

Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.

WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.

Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.

Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.

TABLE OF CONTENTS

Introduction ................................................ 3

Quick Start Guide ........................................... 4

Before You Start ............................................ 5

Receiving & Inspecting the System ......................... 6

Quick Reference Guide

Unit & Knockout Locations ............................... 7

Condensate Drain Pan .................................... 8

Unit Specications ....................................... 9

Split System Checklist ...................................... 10

Blower Orientation Instructions ............................ 12

Square-to-Round Plenum Installation Instructions ......... 20

Mounting the Evaporator Unit .............................. 22

System Wiring & Connections ............................... 23

24V Thermostat Wiring Instructions ........................ 24

Installing the Evaporator Unit .............................. 25

Drainage .................................................... 26

P-Trap Conguration ........................................ 28

Quantum Evaporator Wiring Diagram ...................... 29

Preparing the Condensing Unit ............................. 30

Quantum SS9000 Condenser Wiring Diagram .............. 31

Quantum SS12000 Condenser Wiring Diagram ............. 32

Preparing the Condensing Unit (Continued) ................ 33

Line Set Piping Diagrams ................................... 34

Installing the Condensing Unit ............................. 35

System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

WhisperKOOL Troubleshooting Guide ...................... 45

Maintenance Schedule ..................................... 47

Technical Assistance ........................................ 50

Installation Terms & Conditions ............................ 51

WARNING

Failure to follow the instructions provided in this manual may result in a poor
vapor barrier, water damage, rust, and/or system corrosion and will void the warranty
on your unit.

The evaporator unit (fan coil unit) must be insulated using fiberglass insulation (R19 or
higher). This includes the cavity between the ceiling joists (if the unit is installed in an attic).
A warm environment will reduce the capacity of the cooling system, as the system will absorb
heat from the environment in addition to the heat load from the wine cellar. This, in effect,
will significantly reduce the cooling system’s ability to cool the wine cellar.

Failure to properly insulate the evaporator unit may cause condensation to form on the
surface of the housing and water damage to the surrounding space, the cooling unit, and
possibly the wine cellar.

To avoid these issues, insulate any surface of the evaporator unit located outside of the wine
cellar using fiberglass insulation with a rating of R19 or higher.

Additional insulation is REQUIRED.

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Quantum Series

INTRODUCTION

Customer Service

Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best
possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit

WhisperKOOL.com.

Using the Manual

This manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the longevity of your
cooling unit, the equipment should be installed as outlined in the technician’s manual. It is also vital to establish a proper care
and maintenance schedule. Please read and review this manual carefully and keep it for future reference.

What is the WhisperKOOL Cooling System?

The WhisperKOOL cooling system is a specialized refrigeration system designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. This system produces minimal in-cellar

noise and has the most lenient exhaust requirements. An exterior housing is required for outdoor condensing unit installations.

How Does the Cooling System Work?

Similar to the air conditioning systems used for homes, the evaporator unit and condensing units are installed in separate
locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine cellar, with the
condensing unit is located either outside or in a remote indoor location that is ventilated. An exterior housing is required for

outdoor condensing unit installations.

Temperature Setting

The system is designed to maintain a cellar temperature of 55°F as long as the ambient temperature does not exceed 110°F.

WARRANTY REGISTRATION

In order to activate the warranty of your system, the verication and operational

documentation must be completed by the certied refrigeration technician

installing your system and submitted via mail, fax, or e-mail.

Mail to:
WhisperKOOL
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505
USA

Fax to:

209-466-4606

Scan and email to:

[e-mail]

www.whisperkool.com | Page 3

QUICK START GUIDE*

Pump-down Cycle

WhisperKOOL’s split systems operate on a pump-down cycle dierent from traditional air conditioners. As such, there is no wiring
between the condensing unit and evaporator unit.

WhisperKOOL units utilize a solenoid valve on the liquid line and a low-pressure switch on the suction line. When the thermostat
calls for cooling, the solenoid valve opens, permitting the ow of refrigerant. The low-pressure switch then signals the compressor
to cycle on.

When the cellar reaches the desired temperature and the thermostat is satised, the solenoid will close, stopping the liquid
refrigerant ow to the TXV valve. The compressor will continue to operate until most of the refrigerant on the low side boils o
and is pumped through the compressor into the condenser coil and receiver. As the suction pressure falls below the pressure
control setting, the low-pressure switch will signal the compressor to cycle o. Most of the refrigerant is now stored between the
condensing unit and receiver.

…………………………………………………………………………………………………

WARNING: Do not utilize a ground fault interrupter, as it will prevent

the unit from drawing the amperage necessary to start the unit.

TXV Adjustments

A. A TXV adjustment may be necessary based on ambient temperatures in the cellar and at the condensing unit.
B. Adjust the TXV until the superheat measured at the suction line service valve is 20-30°F.
C. SS9000: Under normal operation, with the wine cellar at 55°F and the ambient temperature at 85°F, the low side pressure

should be between 28-32 PSI and the high side should be between 160-180 PSI.

D. SS12000: Under normal operation, with the wine cellar at 55°F and the ambient temperature at 85°F, the low side pressure

should be between 78-82 PSI and the high side should be between 300-330 PSI.

TXV

The TXV is preadjusted at the factory. If the superheat is not within
20-30° at the service valve, the TXV will need to be adjusted.

ADJUSTING THE TXV

Use a ⁄” hex key to remove the cap from the TXV superheat
adjustment port. With the cap removed, insert the hex key into
the superheat adjustment port. Increase superheat by turning the
hex key clockwise. Decrease superheat by turning the hex key
counterclockwise.

Liquid Line King Valve

This location is used to charge the system with liquid refrigerant

and identify the high side pressure of the system.

Calculating Subcooling

To determine the subcooling of the system, calculate the dierence

between the high side pressure of the system (converted to

temperature) and the temperature of the liquid line. The temperature

of the liquid line will be taken at the outlet of the receiver.

*Saturation temp — liquid line temp

4-6°F SUBCOOLING REQUIRED FOR WARRANTY APPROVAL

*Further system operation information is available on page 42.

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BEFORE YOU START

1. Inspect the system before installation. If damage is found, please contact your distributor or WhisperKOOL Customer Service
at 1-800-343-9463.

2. The Quantum evaporator unit requires a dedicated 115V, 15-amp circuit.

3. The 9000 condensing unit requires a dedicated 230V, 15-amp, single-phase circuit. Use a surge protector with the unit. Do not
use a GFI (ground fault interrupter) line.

4. The 12000 condensing unit requires a dedicated 230V, 20-amp, single-phase circuit.

5. No communication cables are required between the evaporator and condensing units.

6. A standard 18-5 thermostat wire must be run from evaporator unit to the thermostat.

7. You are REQUIRED to install a drain line to remove condensation from the evaporator unit.

8. The warranty is not active until a warranty checklist has been received, reviewed, and approved.

9. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine storage consultant
with a valid contractor’s license to build your wine cellar.

10. WhisperKOOL requires that all split systems be installed by a certified HVAC-R technician only. NATE or equivalent is
recommended.

If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further
questions or concerns, or need assistance, please contact WhisperKOOL’s Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.

1-800-343-9463

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RECEIVING & INSPECTING THE SYSTEM

Upon receiving your WhisperKOOL unit:

• Use caution when lifting and check the package for damage.

• Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A

shipment may include one or more boxes containing accessories.

• Inspect the packaging for any obvious signs of damage or mishandling before opening the container.

• Note any discrepancies or visual damage on the bill of lading before signing.

• Sit unit upright for 24 hours.

• Review the packing slip to verify contents.

• Check the model number to ensure it is correct.

• Check that all factory options ordered are listed.

If any items listed on the packing slip do not match your order information,

contact WhisperKOOL Customer Service immediately.

Verify that the pallet you’ve received contains the following:

(1) Evaporator box (1) Square-to-round plenum box
(1) Condensing unit box

1. Verify that the evaporator unit box contains the following:

• (1) Quantum evaporator unit

• (1) Foam fan bracket

• (1) Quantum owner’s manual

• (1) Quantum technician’s manual

• (2) Rubber grommets (⁄” ID)

• (1) Strip of cork tape (1”)

• (1) Split system warranty checklist

• (18) Antimicrobial pan tabs

• (1) Drain line brush

NOTE: WhisperKOOL units are manufactured in

the USA and tested prior to shipment.

2. Verify that the condensing unit box contains the following:

• (1) Quantum SS9000 condensing unit OR
(1) Quantum SS12000 condensing unit (depending on unit ordered)

• (1) 6-1 ¾” PVC male adapter

• (1) Sight glass

• (1) Filter drier

3. Verify that the square-to-round plenum box contains the following:

• (1) Square-to-round plenum

• (8) #10-16 x ½” steel drilling screws

Pictured: SS9000 condensing unit.

Please leave the unit in its original box until you are ready for installation. This will allow you to move the product safely without
damaging it. When you are ready to remove the product from the box, refer to the installation instructions.

TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.

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QUICK REFERENCE GUIDE

Quantum Series

Line set knockout

options

Power supply knockout

Thermostat connection

Return air

Supply air

Interchangeable

panels

Line set knockout

options

Drain port

Thermostat cable knockout

Power supply knockout

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CONDENSATE DRAIN PAN

Check local codes and regulations (regarding the disposal of condensates) for specic installation requirements. A separate drain line
will need to be installed. Please see page 26 for more info.

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Quantum Series

QUANTUM SS9000 SPECIFICATIONS

Model SS9000 Evaporator Unit SS9000 Condensing Unit

Cellar Size Approx. 3000 cu. ft. when cellar is fully insulated and sealed with a proper vapor barrier*

BTU/h w/85°F air entering
condenser coil

Dimensions 29.5”L x 30.9”W x 19.8”H 24”L x 18.98”W x 16.16”H

Refrigerant R-134a

HP 3.76

Voltage Rating 115V (15-amp dedicated circuit required) 230V (15-amp dedicated circuit required)

Weight (lbs) 96 75

Amps Evaporator: 3.2 (running amps), compressor: LRA 35, RLA 6.5

Duct Kit 14” supply, 14” return

Drain Line ¾” ID CPVC

Installation

Thermostat Aftermarket (24V thermostat not included)

Temp. Delta Can maintain a 55°F cellar temperature with up to 110°F condesner air intake temperature

Warranty 2 years (parts and labor)

Evaporator can be installed up to 25 duct feet away from the cellar with 14” ex duct. Condensing
unit can be installed up to 100 line feet from evaporator unit.

9572

*See note on page 11,
“Sizing the Unit to the Room.”

QUANTUM SS12000 SPECIFICATIONS

Model SS12000 Evaporator Unit SS12000 Condensing Unit

Cellar Size Approx. 4000 cu. ft. when cellar is fully insulated and sealed with a proper vapor barrier*

BTU/h w/85°F air entering
condenser coil

Dimensions 29.5”L x 30.9”W x 19.8”H 24”L x 19.4”W x 16.1”H

Refrigerant R-134a

HP 5

Voltage Rating 115V (15-amp dedicated circuit required) 230V (15-amp dedicated circuit required)

Weight (lbs) 96 85

Amps Evaporator: 3.2 (running amps), compressor: LRA 56, RLA 12

Duct Kit 14” supply, 14” return

Drain Line ¾” ID CPVC

Installation

Thermostat Aftermarket (24V thermostat not included)

Temp. Delta Can maintain a 55°F cellar temperature with up to 110°F condesner air intake temperature

Evaporator can be installed up to 25 duct feet away from the cellar with 14” ex duct. Condensing
unit can be installed up to 100 line feet from evaporator unit.

12530

Warranty 2 years (parts and labor)

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SPLIT SYSTEM CHECKLIST

In order to activate the warranty for this product, the information here must be complete and accurate. Any

incorrect or omitted information will result in a return trip by the installing technician at their cost.

DATA RECORDINGS

Note: All readings need to be taken while the compressor is running.

Line Set Information

A. Line set length:
B. Suction line OD:
C. Liquid Line OD:

Charging the System

A. Fill system until bubbles dissipate from sight glass.
NOTE: Be careful not to overcharge the system.

Temperature Dierential at the Evaporator

A. Measure return air and supply air temperatures at the evaporator to ensure adequate cooling of air in cellar.

Sub Cooling

A. Measure head pressure at liquid line king valve. Convert pressure to temp using conversion chart.
B. Temp of liquid line at king valve:
C. Complete sub cooling calculation: A – B =

Superheat

A. Measure suction pressure at the suction line service valve, convert to temp.
B. Measure the temperature of the suction line at the outlet of the evaporator.
C. Complete superheat calculation: A – B =

NOTE: There may be a need to adjust the TXV to get the correct superheat levels.

Compressor Temperature

A. Measure temperature at bottom of compressor.
NOTE: Cool temp may indicate liquid in the compressor.

Voltage and Amp Draw

A. Measure voltage to compressor and amp draw.

Condensation Drain Test

A. Pour water into the drain pan to assure it drains properly.

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Quantum Series

DUCTING OVERVIEW

Use ductwork to connect the unit to the supply and return outlets in the wine cellar. Use only insulated ductwork to minimize

cooling losses, prevent sweating, and reduce noise. Use ductwork on the condenser section to redirect or absorb sound, bring in

outside air to the unit inlet, and/or exhaust the hot air.

Note: Do not exceed a total of 25 feet for each length of ductwork run

and a combined total of 50 feet for both the supply and return lengths.

Avoid crimping the flexible ducts. This reduces airflow, causing the unit to operate improperly. Be sure all ductwork and outer
surfaces in contact with the airflow are insulated and have a vapor barrier on the outside. Uninsulated supply and return ducts may
cause bare, exposed metal surfaces to sweat, further degrading the insulation and equipment cooling capacity.

Do not allow sharp turns to squeeze or decrease the inside

diameter of the flexible ducting.

General duct recommendations:

• Provide support for the flexible duct to prevent sags and bends.

• Quantum 9000 and 12000 duct size: 14” supply and return

• Register size: 14” x 14”

• Filter size: 14” x 14” (MERV 4)

• Stretch out the duct to make a smoother interior which reduces air resistance.

• Maximum duct length is 25 feet.

• For 90° bends, use a 90° adjustable elbow.

• No more than two 90° bends on each duct. Sweep 90° bends are recommended rather than sharp 90° bends.

• Generously apply duct sealant to all metal seams to fill in gaps that can leak air. Allow sealant to dry until
firm to the touch before applying fiberglass insulation.

• Do not squeeze or reduce the inside diameter of the ducts, as this will reduce airflow.

• Use short and straight ductwork where possible.

• Check that all fan blades move freely.

• Keep air paths free of loose foreign objects and debris.

• Locate the supply and return grilles inside the cellar to create an airflow pattern that maximizes air
circulation in the room. Avoid short circulation of the air.

DO NOT:

• Install through-the-wall return air grilles at floor level where they will collect dust from the floor.

• Locate the supply or return air grille where it is blocked by bottles, boxes, or cases.

* Sizing the Unit to the Room

The specication chart will provide information on the unit's cooling capacity. There are circumstances in which a cellar design may require a
larger unit due to preexisting design restrictions. Certain building materials such as glass, stone, or concrete may seem adequate but do not
oer the insulation capacity required to maintain the optimum temperature for storing wine. We recommend purchasing a unit with a larger
capacity to compensate for these design limitations. Undersized cooling units can lead to premature failure and/or prevent the system from
reaching the desired set temperature. As a result, they are not covered under warranty.

www.whisperkool.com | Page 11

REAR BLOWER ORIENTATION INSTRUCTIONS

1. The Quantum unit is shipped with the blower and supply panel oriented to the right. If this is your desired
orientation, proceed to the installation instructions on page 22.

2. To reorient the blower, rst remove the access panels on the rear and top of the unit.

3. Next, remove the eight (8) screws securing the blower to the supply panel.

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Quantum Series

REAR BLOWER ORIENTATION INSTRUCTIONS, CONTINUED

4. Remove the six (6) screws securing the supply panel to the unit housing.

5. Remove the supply panel.

6. Rotate the blower to the rear conguration.

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REAR BLOWER ORIENTATION INSTRUCTIONS, CONTINUED

7. Attach supply panel to rear of unit using removed six (6) removed screws.

8. Secure blower to supply panel using the eight (8) screws removed earlier.

9. Reattach top panel with the six (6) screws removed earlier. Attach the panel which was formerly the rear panel on
the right side of the unit where the supply panel was using the six (6) screws removed earlier. Blower reorientation is
now complete.

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QS 020519

Quantum Series

TOP BLOWER ORIENTATION INSTRUCTIONS

If you wish to have the supply air duct and blower oriented toward the top of the unit, use the secondary foam fan
bracket (packaged with the unit) pictured below. The purpose of this piece of foam is to enable you to orient the
blower so that the supply air duct faces upward.

1. To reorient the blower, rst remove the access panels on the rear and top of the unit.

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TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED

2. Next, remove the eight (8) screws securing the blower to the supply panel.

3. Remove the six (6) screws securing the supply panel to the unit housing.

4. Remove the panel.

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TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED

5. Pull blower out through the rear access panel.

6. Set the piece of foam shown on page 15 into the foam fan bracket on the bottom of the unit housing.

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TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED

7. Slide the blower in from the rear and set upright on the piece of foam.

NOTE: Make sure that the blower motor is closest to the side access panel as shown above.

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BLOWER

MOTOR

QS 020519

Quantum Series

TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED

8. Reattach the side panel using the eight (8) screws removed earlier.

9. Attach the supply panel to the top of the unit using the six (6) screws removed earlier. Then attach the blower to the
panel using the eight (8) screws removed earlier.

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SQUARETOROUND PLENUM INSTALLATION*

1. Remove the backing from the double-sided tape on the anges of the square-to-round plenum.

2. Stick the plenum onto the supply panel. NOTE: Make sure that the corners of the square-to-round plenum do not
block the airow from the blower.

STICK HERE

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*Blower in rear orientation

QS 020519

Quantum Series

SQUARETOROUND PLENUM INSTALLATION, CONTINUED

3. Secure the square-to-round plenum to the housing with the provided #10-16 x ½” steel drilling screws.

4. Seal all seams with foil tape.

www.whisperkool.com | Page 21

1.

2.

3.

.4

MOUNTING THE EVAPORATOR UNIT

T-square

Minimum Tools Needed:

Drill

Level

¼” nut driver bit

Saw

CPVC tube cutter

INSTALLING THE EVAPORATOR

Locate the desired installation location.

If utilizing an external or secondary drip tray, ensure the drip tray is installed on a level surface.

galvanized hanging straps. (NOTE: Plumber’s tape/hanger strap not provided.) Cut four pieces of galvanized
hanging straps long enough to extend from the ceiling joists to the screws located at the top corners of the
evaporator unit.

.seloh wercs eht tuo gnippirts tneverp ot euqrot fo .sbl 8 ot llird tes ,llird a gnisu fI

screw through the appropriate hole on the hanger strap. Re-install the removed screw. Secure the free end of the
hanger strap to the ceiling joist to prevent the evaporator unit from moving out of place. Repeat this step for the
remaining three corners.

Ceiling joist

Plywood

Hanger strap

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Quantum Series

SYSTEM WIRING AND CONNECTIONS

ITEMS TO ROUTE BEFORE INSTALLING THE EVAPORATOR

1. Route the line set from the condensing unit to the desired evaporator installation location.

2. Route the drain line from a proper discharge location to the evaporator installation location (see pages 26-28 for
more drainage information).

3. Route the thermostat wire into the evaporator unit (see page 24 for more thermostat wiring information).

ITEMS TO ROUTE

THERMOSTAT

LINE SET

DRAIN LINE

POWER CABLE

www.whisperkool.com | Page 23

24V THERMOSTAT CONVERSION KIT WIRING INSTRUCTIONS

The 24V thermostat conversion kit requires a standard 18-5 thermostat wire to be run from the evaporator unit to the
thermostat. The white wire will not be used, as there is no heating function. (Some thermostats need a common wire and some
do not; the unit is equipped with a common wire if needed.)

24V Wiring Connections (Evaporator)

1. Route a standard 18-5 thermostat wire into the evaporator unit.

2. Locate the wire thermostat connection cable inside of the evaporator unit.

3. Connect the wires according to color (yellow to yellow, red to red, green to green, and blue to blue).

Thermostat Wiring Connections

1. Follow the thermostat installation instructions. NOTE: The white wire will not be used, as there is no heating function.

Thermostat

R/RC

Y

G

C

NOTE: To ensure correct system operation, the

24V thermostat must be placed inside the
wine cellar, preferably in a central location
away from any airow.

Evaporator Unit

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QS 020519

INSTALLING THE EVAPORATOR UNIT*

10. Connect the neutral wire to the lever connector

11. Connect the ground wire to the green bare-end wire

12. Insulate the suction line using Armaex or similar

13. Set torque setting on drill to 8 lbs and reinstall the

14. Using Nashua foil tape or equivalent, cover all seams.

Quantum Series

labeled “N.”

labeled “GROUND.”

insulation.

top, rear, and side panel using the screws removed.

NOTE: Do not tape over the drip tray access port.

1. Unscrew and remove the top, rear and side access

panels.

2. Remove the knockout(s) that you will be using to

route the items on page 23 into the unit (power
wires and thermostat cable). See knockout options
on page 7. Also remove insulation from behind the
knockout holes.

3. Route the liquid and suction lines through the

knockout in the housing. NOTE: A copper reducer
will be needed to connect the suction line from the
line set to the suction line from the evaporator coil.

4. Remove the protective caps from the liquid and

suction line connection tubes.

5. Plumb line set to liquid and suction lines.

6. Place a wet rag around the suction and liquid lines

approximately 4” from the braze joints. This will
prevent excess heat from damaging components.

7. To prevent the formation of copper oxide, purge the

system with nitrogen.

8. Braze all connections on the evaporator unit.

*Ensure that the left side of the evaporator unit (where
the electrical box is located) remains accessible after
installation.

9. Install condensing unit (see pages 33-36 for

instructions) before proceeding.

8. Route the power wires into the unit.

9. Connect the line voltage wire to the lever connector

labeled “L.”

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DRAINAGE

Condensation Drain Line

The condensation drain line tube is used to remove excess condensation from the unit to a proper discharge location.
It is important that the drain line tube be properly connected. The discharge location cannot be a secondary drain pan.
Both condensate drain lines should discharge to dierent locations, and the secondary drain pan should discharge to
an easily accessible and/or conspicuous location so the customer can monitor it.

Drain Line

The Quantum evaporator unit accepts ¾” CPVC tubing. It is imperative that you use primer and glue to ensure there
is a watertight seal between the tubing and all ttings. All joints and connections should be made in accordance with
the applicable provisions of Chapter VII of the International Plumbing Code (relative to the material type). Condensate
drain line size shall not be less than ¾-inch (9mm) internal diameter and shall not decrease in size from the drain pan
connection to the place of condensate disposal.

Such piping shall maintain at least a one-percent slope in the direction of discharge (not less than one-eighth of a
vertical inch for every twelve horizontal inches). Condensate shall not discharge into a street, alley, or other areas so as
to cause a nuisance.

P-Trap Required

A P-trap must be connected to the unit to ensure proper drainage of condensation. On the next page is a detailed dia­gram of how the P-trap should be constructed. The threaded tting on the end of the tube will allow for easy cleaning
of the drain port, and must be installed using plumber’s tape or equivalent sealant.

Failure to install a P-trap will prevent the unit from draining correctly
and may cause numerous other problems, including but not limited to:

Failure to install a P-trap as specied in this manual will

Page 26 | 1-800-343-9463

WARNING

• The cooling system shutting o due to high condensation
levels in the internal drain pan

• The internal drain pan overowing

• Water damage to wine cellar and/or surrounding areas

• Ruination of the customer’s wine collection

void the warranty.

QS 020519

Quantum Series

DRAINAGE, CONTINUED

Internal Float Switch

The evaporator unit comes equipped with a oat switch to monitor the level of condensation in the internal drain pan. If
the drain line is obstructed for some reason, and the water level in the drain pan gets too high, the oat switch will stop
the unit from operating. In this event the control will send an alarm to the display. (The alarm message displayed will be
“EA.” The unit will not operate until the water in the internal drain pan drops back below the proper level.)

All joints and connections shall be made in accordance with the applicable provisions of Chapter 7 of the International
Plumbing Code relative to the material type. Condensate waste and drain line size shall be not less than ¾ inch (19 mm)
internal diameter and shall not decrease in size from the drain pan connection to the place of condensate disposal.

www.whisperkool.com | Page 27

PTRAP CONFIGURATION

Below is a detailed diagram of how the P-trap should be constructed.

3

/4” CPVC cap with 1/4”

drilled hole (NOT SHOWN)

NOT TO SCALE

3

/4” CPVC 90-degree elbow

3

3”

/4” CPVC 90-degree elbow

3

/4” CPVC tee

1

/16”

1

3

2

/8”

3

/4” CPVC cap

25/8”

3

/4” CPVC tee

THIS TEE MUST BE
ROTATED SLIGHTLY TO
ALLOW ACCESS TO CAP

3

3

/4”

3

/4” CPVC 90-degree elbow

TO
UNIT

NOTE: Use a soft tube-cleaning brush to clean out the drain

line. Failure to use a soft brush could damage the
drip tray of the unit and void the warranty.

Connecting the Drain Line

Apply CPVC primer and glue to the female tting coming from the
unit and the CPVC tube which will be connected to it.

Insert the a piece of CPVC tubing into the female tting.

Route additional CPVC tubing to an appropriate discharge location.
(Tubing is not provided.)

Every six weeks, remove the ¾” CPVC cap and run a drain line brush
through the T-junction until all sludge and slime is removed.

WRONG: Drain line is under water.

To prevent mold from growing and to

ensure proper drainage, allow the drain line

to hang above the water line.

Page 28 | 1-800-343-9463

QS 020519

Quantum Series

Quantum/Magnum Version 2 Evaporator with 24V TCK & Secondary Float Switch

Wiring Diagram

QUANTUM VERSION 2 EVAPORATOR 24V WIRING DIAGRAM

White

24V

24V Hot

Transformer

24V Common

Blue
Blue

12345

Blue

Yellow

Black
Black

12345

Black

DAYTON BLOWER 1XJY1

CAPACITOR

ORANGE

RED

YELLOW

Black

Black

Fan

1 4

14

BLACK

BLACK

PURPLE

WHITE

Blue

White

Neutral

Line

WHITE

BLACK

GREEN

WHITE

Solenoid

BLUE

L

12345

6

1

Blue

Green

Yellow

COIL

GREEN

GREEN

Solenoid

Relay

SOLENOID

GREEN

1234

5

4

BROWN
BROWN

G

Fan

Relay

4

Bare End

0

Thermostat

C
G
Y
R

RC

LEGEND

Field Installed

Factory Installed

0

1

Blue

6

LEGEND

Field Installed

Factory Installed

BLACK
GREEN
WHITE

5

1234

N

www.whisperkool.com | Page 29

PREPARING THE CONDENSING UNIT

Electrical Needs

The SS12000 condensing unit requires a dedicated 230V single-phase 20-amp circuit.

The SS9000 condensing unit requires a dedicated 230V single-phase 15-amp circuit.

The unit draws a large inrush current for about one second the compressor starts. With a dedicated circuit and circuit breaker, the
condensing unit will have sucient power for eective operation. (The compressor is controlled by a low-pressure transducer
mounted on the condensing unit. This feature eliminates the need for wiring between the evaporator unit and the condensing
unit.)

• Ensure the voltage supplied matches the rating specied on the unit spec label.

• Provide a non-GFI dedicated circuit and an appropriate outlet for the evaporator unit’s power cord.

• Provide a dedicated circuit and circuit breaker for the condensing unit.

• Provide a weatherproof disconnect for condensing units located outside.

Power surges and spikes can damage sensitive electrical equipment. WhisperKOOL recommends plugging the unit into a surge
protector or power conditioner in order to protect your system. As outlined in our terms and conditions, power surges and spikes
are not covered under warranty.

DO NOT USE A GROUND FAULT INTERRUPTER (GFI) WITH THIS PRODUCT.

In case the system should lose power, check the home/main circuit breaker. If the system does not respond properly, refer to the
Troubleshooting Guide on page 45.

For the equipment warranty to be valid, WhisperKOOL requires that the installation is performed by a certied HVAC-R technician
(a NATE-certied technician is recommended) per the specications outlined in this technician’s manual. The technician shall be
required to be equipped with the proper tools of the trade, including: R-134a, brazing equipment, dry nitrogen, and an accurate
manifold gauge set (preferably digital), plus a four-valve manifold set for evacuation, digital micron gauge, digital scale, deep
vacuum pump, and accurate digital thermometers. Without the proper equipment, a professional job cannot be accomplished.
Evidence of the tech’s NATE number or other certication is required.

Page 30 | 1-800-343-9463

QS 020519

QUANTUM SS9000 CONDENSER WIRING DIAGRAM

Quantum Series





  

www.whisperkool.com | Page 31

QUANTUM SS12000 CONDENSER WIRING DIAGRAM

Page 32 | 1-800-343-9463

QS 020519

Quantum Series

COPELAND COLD WEATHER START KIT WIRING DIAGRAM

COPELAND 9,000 CWSK

L2

1234

5

L1

1234

Black

Black

HEATER

5

TS

www.whisperkool.com | Page 33

PREPARING THE CONDENSING UNIT CONTINUED

Installing the Condensing Unit

The condensing unit can be installed inside a well-ventilated area of the home, but it is typically installed outside. Exterior
applications will require the use of a protective housing, and the amount of sun exposure should be considered when selecting
the placement of the condensing unit. Make sure there is a minimum of three (3) feet of horizontal clearance in every

direction around the unit (ve feet is ideal). Check that proper power is supplied.

Set the condensing unit level and with proper clearances in accordance with the instructions. As designated on the name plate,
make sure that the proper electric disconnect and fuse protection have been installed. Ensure that the unit is connected but not

turned on and is ready for refrigerant piping connections.

Indoor condensing unit installation:

Inside installations require special consideration, as there must be adequate ventilation to remove the heat created
during normal operations. An exhaust port with fan may need to be installed to ensure that heat is eectively removed
from the utility room. The exhaust area will need a return grille or some other provision for 800-1000 CFM of cool air to
enter the room to replace the exhausted air. Unobstructed airow to and from the unit is a critical factor in the unit’s
overall performance. Make sure there is a minimum of three (3) feet of horizontal clearance in every direction around

the unit (ve feet is ideal). This will assure that the unit can move the air around the room in an ecient manner.

Outdoor condensing unit installations:

You must utilize the exterior condensing unit housing for outdoor installations. Place the condensing unit on a solid
foundation in a location with adequate ventilation. Make sure there is a minimum of three (3) feet of horizontal

clearance in every direction around the unit (ve feet is ideal). The unit should be elevated 18” in order to avoid any

possible ooding or damage by animals, and should be clear of leaves, dirt, and other debris.

Refrigeration Lines:

A ⁄” O.D. copper liquid line is required.

SS9000 Suction Line Size Chart

Line Set Diameter ¾” ¾” ⁄”

Model

The refrigerant drier and the sight glass shall be installed (in that order) in the direction of the refrigerant ow in the liquid line
between the condensing unit and evaporator unit. Enclose the suction line with cellular Armaex (or similar) insulation with a wall
thickness of at least half an inch.

Line Set Length <25ft 26-50ft 50-100ft

Vertical Rise <3ft 3-10ft >10ft <3ft 3-10ft >10ft <3ft 3-10ft >10ft

SS12000 Suction Line Size Chart

Line Set Diameter ⁄” ⁄” ⁄”

Model

Line Set Length <25ft 26-50ft 50-100ft

Page 34 | 1-800-343-9463

Vertical Rise <3ft 3-10ft >10ft <3ft 3-10ft >10ft <3ft 3-10ft >10ft

QS 020519

LINE SET PIPING DIAGRAMS

EXAMPLE

These are two options for running
the line set from the coil to the
condensing unit. Option 1 should
be used when the system is installed
with the condensing unit below or
level with the coil. Option 2 should
be used when the system is installed
with the condensing unit at
a higher elevation than the
coil.

LEGEND

LLS Liquid Line Solenoid

TXV Thermal Expansion Valve

COMP Compressor

Quantum Series

Option 1

REC Receiver

E VA P. Evaporator

O.D. Outer Diameter

Option 2

www.whisperkool.com | Page 35

DO NOT BLOCK airow through the

INSTALLING THE CONDENSING UNIT

exterior housing. This will restrict
airow andvoidthe warranty.

Refrigerant Piping Overview

• Using the charts and illustrations found above, route the line set between the evaporator unit and condensing unit. Be sure to
reference the chart for correct line set sizing. All horizontal suction piping should be pitched toward the condensing unit half
an inch for every 10 feet of pipe. When installing and routing the line set, cap both ends of each tube to prevent debris from
entering the tubing.

• Prior to connecting the piping to the evaporator and condensing units, loosely connect a refrigerant manifold to the suction
and liquid line service valves.

• Purge the hoses with dry nitrogen and tighten the hose connections.

• Remove the service valve caps and turn the valve stem clockwise half a turn to unseat the valve and open the service

port. Keep the piping ports sealed until ready to braze.

• Purge the ttings with dry nitrogen at a slow rate to prevent formation of highly abrasive copper oxide.

• Perform all brazes.

• Pressure test the system and check for leaks.

• Insulate the suction line using wall cellular insulation or equivalent. Seal all seams with Armaex 520 Foam Insulation

Adhesive or equivalent. Wrap each seam using line set tape.

Liquid Line Piping Procedure

• Refer to the line set piping chart for liquid line size requirements.

• Braze a short piece of copper tubing to the liquid line service valve.

• Connect the supplied refrigerant drier to the tubing.

• Downstream from the drier, connect the moisture-indicating sight glass in an easily visible location.

• Run the tubing to the evaporator unit and attach to the liquid line connection on the evaporator unit.

Suction Piping Procedure

• Connect an appropriately sized suction line to the suction line service valve on the condensing unit.

• Run the pre-insulated suction line to the evaporator unit and attach to the suction line connection on the evaporator unit.

Brazing Procedure

• Connect the bottle probe to the evaporator unit.

• Fill a wine bottle 75% full of room-temperature water. Insert the bottle probe into the neck of the bottle as far as possible. It is

important that the bottle probe stopper be compressed by the neck of the bottle to ensure water will not leak.

• Energize the evaporator unit and set the controller to call for cooling.

• Verify that the setpoint on the control is set low enough to allow the unit to run for the entire length of the brazing,

evacuation, and charging procedure.

• Remove the valve depressors from the gauge hoses on a four-valve manifold.

• Connect the manifold to the low-pressure service valve port on the condensing unit and a nitrogen tank.

• Open the suction line service valve and purge the system with nitrogen.

• Braze all connections and cool o quickly.

• Connect the high-pressure hose from the manifold to the liquid line service valve port.

• Pressure test the system at 150 psi for 20 minutes.

• Check all braze joints with leak detector or soap bubbles.

• Release the nitrogen once it is conrmed that there are no leaks.

Evacuation

• Remove the nitrogen tank from the manifold and attach the manifold to the refrigerant tank.

• Mid-seat both service valves.

• Install service caps on the valves.

• Energize the liquid line solenoid valve.

• After conrming that there is fresh oil in the vacuum pump, connect the ⁄” hose from the manifold to the pump.

• Start the pump and run it until the micron gauge on the evaporator unit reads 500 microns or less.

• Disconnect the vacuum pump from the system.

• Break the vacuum by pressurizing the system to approximately 5 PSI with specied refrigerant.

• Remove the micron gauge from the access valve.

Page 36 | 1-800-343-9463

QS 020519

Quantum Series

INSTALLING THE CONDENSING UNIT continued

Charging

• With the power o to the condensing unit, admit liquid refrigerant through the liquid line service valve until the refrigerant
stops owing.

• Turn on the circuit breaker for the condensing unit. The compressor should turn on if the pressure in the suction line is above
25 psi.

• Add refrigerant (in vapor form) to the low side of the system through the suction line service port.

• Observe the sight glass. If bubbles are present, add more refrigerant (in vapor form) to the low side.

• Once the sight glass is clear, check the superheat at the outlet of the evaporator unit. Adjust the TXV until the superheat is

between 20-30°F at the service valve.

• SS9000: Under normal operation, with the wine cellar at 55°F and the ambient temperature at 85°F, the low side pressure
should be between 28-32 PSI and the high side should be between 160-180 PSI.

• SS12000: Under normal operation, with the wine cellar at 55°F and the ambient temperature at 85°F, the low side pressure
should be between 78-82 PSI and the high side should be between 300-330 PSI.

Finalizing the Installation

• Conrm that the entire suction line from the TXV to the suction line service valve is insulated using cellular insulation or
equivalent. Seal all seams with Armaex 520 Foam Insulation Adhesive or equivalent.

• Conrm that the control is displaying the correct temperature and that no alarms are present.

Charging Information

A. Energize the solenoid valve on the evaporator unit by plugging the unit in and adjusting the thermostat to call for cooling.

www.whisperkool.com | Page 37

COPELAND WIRING PROCEDURE

Copeland Wiring Procedure

Remove the cover as shown.

Use a ¼” nut driver to remove the screws securing the cover to the

compressor electrical compartment.

Step #

1

Copeland Wiring Procedure

Step #

2

Page 38 | 1-800-343-9463

QS 020519

Quantum Series

Copeland Wiring Procedure

Pull the controller panel forward and rest it in the down position to expose the
internal compartment.

Step #

3

Copeland Wiring Procedure

Route the required 208/230V power wires into the open
clamp on the enclosure.

Step #

4

www.whisperkool.com | Page 39

Copeland Wiring Procedure

Tighten the screws on the clamp to secure wire casing or
conduit in place.

Step #

5

Copeland Wiring Procedure

• Connect Line 1 wire to the L1 lever connector.

• Connect Line 2 wire to the L2 lever connector.

• Connect ground wire to G lever connector.

Step #

6

Page 40 | 1-800-343-9463

QS 020519

Quantum Series

Copeland Wiring Procedure

Push wires back into enclosure and place the controller
panel back in place..

Step #

7

Copeland Wiring Procedure

Step #

8

Re-install cover.

www.whisperkool.com | Page 41

SYSTEM OPERATION

The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).

Initial Start-Up

Set the thermostat to COOL and fan switch to AUTO. Lower
the setpoint to the desired cellar temperature. (A temperature
of 55°F is the recommended setpoint.) See thermostat
instructions for details.

Normal System Cycle

The thermostat should turn the cooling system on when it
senses a temperature one (1) degree higher than the setpoint.
See thermostat instructions for details.

Anti-Short Cycle

Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and o within a short
period of time. During the anti-short cycle, the condensing
unit will typically remain o for 5-7 minutes. See thermostat
instructions for details.

Fan Operation

If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.

Operation in Low Ambient Temperatures

The condensing unit comes equipped with a LAC (Low
Ambient Control). The LAC is a three-way modulating valve that
responds to discharge pressure. When the discharge pressure
falls below the valve’s dome pressure, the valve modulates
open to the discharge port which allows discharge gas to
bypass the condenser. Mixing the discharge gas with the liquid
creates high pressure at the condenser outlet, reducing the
ow and causing liquid to backup in the condenser. Flooding
the condenser reduces the area available for condensing.
This reduction in condenser surface area results in a rise in
condensing pressure during cold ambient conditions.

The condensing unit controller is preset at the factory. The
cut-in pressure is preset to 25psi and the cut-out pressure at
15psi. During low ambient temperatures (40°F or below), it will
be necessary to adjust the cut-in pressure to 10-15psi (15psi
is preferred) and the cut-out to 5psi to ensure compressor
startup. See page 43 for instructions on adjusting the cut-in
and cut-out pressures of the condensing unit.

NOTE: To ensure correct system operation, the 24V thermostat

must be placed inside the wine cellar, preferably in a central
location away from any airow.

Page 42 | 1-800-343-9463

QS 020519

Quantum Series

Emerson™ Electronic Unit Controller

Quick setup and troubleshooting guide

Adjusting Low Pressure Settings

Hold DOWN and SET simultaneously for 3 seconds
to enter menu (PSI light will  ash)

Cycle through menu options – UP/DOWN

Select function – SET

Adjust value – UP/DOWN

Store function - SET

Exit menu - UP and SET

Low Pressure Cut-In Low Pressure Cut-Out

Accessing Alarm Code Information

Press and release ALARM

Cycle through menu options – UP/DOWN

Press SET to see number of alarms

Press SET again to return to menu options

Book of Alarms –
to enter alarm menu

Compressor

Fan light 1 & 2
(Fan cycle units only)

+

Module Restart –
push to reset
the HPL, DLL
lock out faults
(cycle power)

Set – Displays

+

set point. In
programming
mode, it con rms
an operation

When light is on, feature or component is on or active

Alarm
history

Active
alarm

Run
time

Service – to enter
service menu

Service
menu

Accessing Service Menu

Hold SERVICE for 3 seconds

Cycle through menu options – UP/DOWN

Press SET to see number of alarms

Press SET again to return to menu options

Exit menu - UP and SET

Alarm Description

PoF Keypad locked

Pon Keypad unlocked

P1 Suction probe failure
P2 Condenser probe failure

P3 DLT probe failure
HA High condenser temperature alarm
dLt DLT temperature alarm
dLL DLT lock alarm

HP High pressure trip alarm

HPL High pressure trip lock-out alarm

EE Module Failure

LOC Number of lock-outs

Note: After 15 seconds of inactivity the controller will revert
to the default display.

+

Exit menu - UP and SET

+

Code Description

StH CompressorStarts –1000 -999999

StL Compressor Starts –0 -999

CHH CompressorHours -1000 -999999

CHL Compressor Hours -0 -999
F1H Fan 1 Hours -1000 -999999

F1L Fan 1 Hours-0 -999

F2H Fan 2 Hours -1000 -999999

F2L Fand 2 Hours -0 -999

Example: If StH=12 and StL=500, the total num­ber of compressor starts=12,500

For more information visit

EmersonClimate.com/ElectronicUnitController

or call 1-888-367-9950

www.whisperkool.com | Page 43

Display Likely Causes Other Possible Causes

Controller display remains
blank after applying power

Controller displays correctly,
but the green compressor
light is off and the
compressor is not running

Controller displays correctly
and the green compressor
light is on and the
compressor is not running

Controller  ashes “135” or
“P1”

Controller  ashes “P2” on a
unit with fan cycling

Controller  ashes “P2” on
a unit without fan cycling
after replacing a controller

Controller  ashes “P3” on a
unit with DLT

Controller  ashes “P3” on
a unit without DLT after
replacing a controller

Fans not running on a fan
cycling unit and the fan
lights are not on

Fans not running on a fan
cycling unit and the fan
lights are on

Controller  ashes “HP” at
power-up

Controller  ashes “HP” or
“HPL”

Controller  ashes “DLT” or
“DLL”

Controller  ashing “HPL”
or “DLL”

• Unit power not properly applied - check for proper applied voltage

• Power cable harness not plugged in properly or securely into the
back of the controller – check connections

• Jumper cable not plugged in properly or securely into the back of
the controller – check connections

• Controller is currently above the cut-in setting – check cut-in and
cut-out settings

• Power cable harness not plugged in properly or securely into the
back of the controller – check connections

• Current system pressure is above 135 PSIG – wait for system to
pull down

• Green harness not plugged in properly or securely into the back
of the controller – check connections

• Cable not connected properly with the pressure transducer –
check connections

• Green harness not plugged in properly or securely into the back
of the controller – check connections

• Controller not programmed properly – check parameters in the
advanced menu

• Jumper cable not plugged in properly or securely into the back of
the controller – check connections

• Controller not programmed properly – check parameters in the
advanced menu

• Condensing temperature is currently below the fan cut-in

• Condensing temperature sensor not properly installed – check
installation

• Power cable harness not plugged in properly or securely into the
back of the controller – check connections

• Jumper cable not plugged in properly or securely into the back of
the controller – check connections

• High pressure switch is seeing above the cut-out pressure

• For a replacing an -00 controller, ensure that the jumper cable is
the latest revision. It should have a blue wire in the harness. See
replacement instructions for more details

• System operation causing high discharge pressures, check
system operations

• System operation causing high discharge line temperatures,
check system operations

• System operation causing high discharge pressures (HPL) or
high discharge line temperatures (DLL) repeatedly, check system
operations

• To clear an “HPL” or “DLL” lockout, you can hold the Restart
button for 3 seconds twice, or cycle power to the unit. If using
the reset button, the alarm condition will have to clear (DLT
temperature drops or Hp switch resets), and any minimum off
time will need to complete (5 minutes for the  xed Hp switch)

• Power cable miswired – inspect cable, replace if
needed

• Electrical assembly miswired – trace wiring diagrams

• Jumper cable miswired – inspect cable, replace if
needed

• Power cable not wired to the contactor or
compressor correctly, check wiring

• Power cable miswired – inspect cable, replace if
needed

• Transducer cable miswired – inspect cable, replace
if needed

• Damaged transducer – inspect transducer, replace
if needed

• Transducer cable miswired – inspect cable, replace
if needed

• Check condenser temperature sensor resistance
values against table in AE-1376, Section 8

• Jumper cable miswired – inspect cable, replace if
needed

• Faulty DLT temperature sensor – check the discharge
line temperature sensor resistance values against
table in AE-1376, Section 8

• Transducer cable miswired – inspect cable, replace
if needed

• Faulty temperature sensor - check condenser
temperature sensor resistance values against table in
AE-1376, Section 8

• Power cable miswired – inspect cable, replace if
needed

• Electrical assembly miswired – trace wiring diagrams

• Jumper cable miswired – inspect cable, replace if
needed

• Faulty  xed Hp switch – inspect switch, replace if
needed

• Bad high pressure switch, verify system pressure
when the pressure switch trips.

• See AE-1376, Section 7.2 for more details

• Faulty temperature sensor - check DLT sensor values
against table in section 8

• See AE-1376, Section 7.1 for more details

EmersonClimate.com/ElectronicUnitController

2013ECT-46 (9/13) Emerson is a trademark of Emerson Electric Co. ©2013 Emerson Climate Technologies, Inc. All rights reser ved.

Page 44 | 1-800-343-9463

QS 020519

Quantum Series

WHISPERKOOL TROUBLESHOOTING GUIDE

Unit has ice forming on the evaporator

Possible cause Solution

There is something blocking the supply and/or return air Remove blockage

The evaporator fan is not turning on Call service tech to troubleshoot

If evaporator continues to ice Observe ice formation pattern. If only partway up the coil face,

the system could be low on refrigerant. If all the way up, the coil
may be dirty or airow is blocked.

The setpoint is too low

Unit does not run/power up

Possible cause Solution

Evaporator is not plugged in Make sure the unit is plugged into an outlet

Line voltage rating is incorrect for the system Check voltage line to make sure there is 110V-120V

Room at setpoint Lower setpoint

Thermostat not calling for cooling Lower setpoint

Faulty thermostat or wiring Call Customer Service at 1-800-343-9463

Raise setpoint to recommended temperature of 55°F.

Cellar temperature is too warm

Possible cause Solution

The temperature of the room to which the unit is exhausting has ex­ceeded 110°F

The system is undersized for the cellar Order correctly sized system

There is something blocking the supply and/or return air on the evapora­tor or condenser side of the unit

Compressor is not turning on Please contact the installing technician to troubleshoot

Compressor keeps cycling on overload Make sure condenser fan is working and there is no airow

Poor seal around door or other areas requiring a seal (around the unit
itself, wall joints, etc.)

Thermostat set too high Lower setpoint

Evaporator coil is frosted or iced up Observe ice formation pattern. If only partway up the coil face,

Intake temperature needs to drop below 110°F

Remove airow obstruction

obstruction

Make sure there are no air gaps around the door. If door seal is
damaged, replace it.

evaporator could be low on refrigerant. If so, contact the install­ing technician to assist with troubleshooting.

System runs constantly

Possible cause Solution

Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar

www.whisperkool.com | Page 45

Unit leaks water

Possible cause Solution

Evaporator unit is not level Evaporator unit should be level in ceiling to prevent leaking

Drain line clogged or kinked Check drain line to make sure water can ow freely

Drain is clogged, preventing water from escaping Remove ¾” CPVC caps on P-trap and check for blockage; if necessary,

Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain

Coil is iced, causing the drain pan to freeze and water to overow Melt ice with a blow drier and soak up with a towel

use the supplied drain line brush to clean the P-trap

Unit runs but does not cool

Possible cause Solution

Lack of air ow Make sure fan is unobstructed; evaporator coil, and condenser coil are

clean and free of debris

System undersized Call Customer Service at 1-800-343-9463

Compressor is overheating Shut system o for an hour to allow compressor to cool. Turn back on

and check for cooler airow out. If compressor runs, check to see if
evaporator coil is dirty and if so, clean it. If problem persists, contact
your installing technician to assist with troubleshooting.

Evaporator fan runs but compressor does not

Possible cause Solution

Compressor and/or starting components faulty Contact installing technician to troubleshoot

System may be performing the WHM function Allow cooling system to revert back to cooling mode

Compressor may have overheated Shut system o for an hour to allow compressor to cool. Turn back on

and check for cooler airow out. If compressor runs, check to see if
evaporator coil is dirty and if so, clean it. If problem persists, contact
your installing technician to assist with troubleshooting.

Compressor runs but evaporator fan does not

Possible cause Solution

Faulty fan motor Contact installing technician to troubleshoot

Faulty thermostat Contact installing technician to troubleshoot

Compressor short cycles

Possible cause Solution

System low on refrigerant charge Contact installing technician to troubleshoot

Condensing fan motor/capacitor faulty Contact installing technician to troubleshoot

Compressor and/or starting components faulty Contact installing technician to troubleshoot

Humidity in cellar too low

Possible cause Solution

Not enough moisture Install humidier or decorative fountain in wine cellar

Page 46 | 1-800-343-9463

QS 020519

MAINTENANCE SCHEDULE

Quantum Series

Monthly

Every Six
Weeks

Quarterly

Annually

NOTE: For ducted systems, WhisperKOOL recommends lters with a mean eciency reporting value (MERV) of

4 or better. Filters are not included with the unit.

1. Check for debris surrounding condensing unit (i.e. leaves, branches, trash, etc.); remove all
obstructions

2. Check for unusual noise or vibration

3. Check the drain line to see if it is above the waterline (if draining into a vessel)
Using the supplied drain line brush, clean the P-trap and drop a pan tab into the drip tray (see

the following page for more details).

1. Use a vacuum with brush attachment to clean the evaporator coil; be careful not to crush
coil ns when cleaning

2. Ensure the condensing unit is free of debris and dust

3. Have a certied HVAC technician service the condensing unit and clean the condenser coil

1. Inspect for corrosion

2. Check wiring connections and integrity of cords

3. Pour a 50/50 bleach solution into the drain line every spring

www.whisperkool.com | Page 47

ADDING PAN TABS

Pan tabs kill bacteria and related odors, remove sludge and scale, and help to prevent water damage caused by con­densate overow. They are non-corrosive and easy to install. Simply remove any access panel to drop a pan tab into
the drip tray every six weeks.

WARNING: Keep pan tabs out of reach of children. They contain quaternary ammonium chloride
and can cause skin and eye irritation. They are harmful or fatal if ingested. Wear protective gloves
when handling pan tabs. Wash thoroughly after handling. If pan tabs make contact with eyes, rinse

cautiously with water for several minutes. In case of an emergency, call 1-800-255-3924 (24 hours).

CLEANING PTRAP

To clean the P-trap, remove the ¾” CPVC cap and run a drain line brush through the T-junction until all sludge and
slime is removed. If necessary, rotate T-junction for easier access. See illustration below for details.

2. INSERT DRAIN LINE BRUSH FROM THIS END

1. REMOVE CAP

TO UNIT

Page 48 | 1-800-343-9463

QS 020519

Quantum Series

AE

AE5-1340

Care and Cleaning of

Air Cooled Condensing Units

Introduction

Proper care is essential to assure good life of condensing
units. Dirty or damaged condensers will reduce the

efciency and capacity of the system.

Care must be taken in choosing solutions to be used for
cleaning condensers and condensate pans. Chlorinated
cleaners and anti-bacterial cleaning agents can be
damaging and should be avoided. Caustic and acidic
cleaners should be avoided as well. Failure to do so
may accelerate component corrosion and ultimately
lead to component failure.

Condenser Coils

There are many commercially available condenser coil
cleaners on the market. Coil cleaners should be designed

to remove build-up on ns and coils. Coils should be

thoroughly rinsed of the cleaners once cleaning has
been completed. Follow the manufactures instruction
for proper usage. Preventive maintenance and routine
cleaning of coils is important to assure good life.

When cleaning the coil, an absorbent type material
should be placed under the area to be cleaned in
order to capture most of the cleaning compound, thus
minimizing any type of chemical attack.

Condensate Pans

Condensing units with condensate pans and condensate
tubes are designed to evaporate condensate water
only. Other ingredients introduced into the condensate
pan can accelerate pan and/or tube corrosion. As
foreign agents are introduced into the condensate pan,
condensate water will be evaporated leaving the foreign
agent behind. This can lead to a high concentration of the
agent and possible corrosion of the tubing and/or base.

October 2006

Coil cleaning agents must not be allowed to drain into
the condensate pan as this may cause damage. Upon
completing the coil cleaning, be certain that all residue
is removed from the condensate pan.

Only non corrosive cleaners should be used to assure
good life of the condensing unit components. No
hydrocarbon based cleaners should be used to clean
the unit. Bleach solutions must be avoided due to its
high corrosive nature.

Under no circumstances should cleaning agent
ingredients contain any of the solutions listed below:

Unacceptable solutions are:

Chlorinated Solvents
Bleaches
Vinegar
Ammonia
Anti-Bacterials
Salts

Preventative Maintenance

Maintenance should be performed at regular intervals.
Coils should be cleaned at least monthly, possibly more
depending on the environment. Condensing units with
condensate pans should also be checked and cleaned
regularly to prevent damaging build up in the pan.

Safety

Please follow all safety recommendations listed by the
manufacturer of the cleaning agent(s), these would
include proper clothing, gloves and eye protection.

www.whisperkool.com | Page 49

TECHNICAL ASSISTANCE

WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic Standard Time.

The appointed customer service representative will be able to assist you with your questions and warranty information
more eectively if you provide them with the following:

• The model and serial number of your WhisperKOOL system.

• Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room

size.

• Photos of the cellar and installation location may be needed.

Contact WhisperKOOL Customer Service

1738 E. Alpine Ave
Stockton, CA 95205
www.whisperkool.com
E-mail: [e-mail]
Phone: [phone]
US Toll Free: 1-800-343-9463
Fax: [phone]

Visit www.emersonclimate.com/electronicunitcontroller for online brochures, bulletins, instruction videos, and general product
information.

Download the Copeland Mobile App on your mobile device for additional troubleshooting and technical information.

ACCESSORIES FOR COOLING UNITS

WhisperKOOL offers accessories to enhance and customize your wine-cooling unit:

Exterior Housing

Protects the condensing unit from adverse weather conditions when the unit is located outside.

Accessories can be purchased at www.whisperkool.com

Page 50 | 1-800-343-9463

QS 020519

Split System Series

The Coolest Thing In Wine Storage

WhisperKOOL Product Terms and Conditions

Including Product Limited Warranty And Product Installation Requirements

For WhisperKOOL Split System Series

ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE, YOU
RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.

1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and Owner’s
Manual are shipped with each unit and, if another copy is needed, replacement copies can be downloaded
from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a new copy.
WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any time, for any
reason, without notice.

2. WhisperKOOL Product Installation and Limited Warranty

A. Purchaser of the product must arrange for the product to be installed by a certified HVAC/R technician in

accordance with procedures set forth by WhisperKOOL and described in the WhisperKOOL Owner’s Manual.

PRODUCT WARRANTY INFORMATION

B. The HVAC/R technician installing the product must complete the designated portion of the Split Startup Checklist

and provide licensing or certification identification number information to assist in the warranty registration
process.

C. Purchaser must return the completed Split Startup Checklist to WhisperKOOL within thirty (30) days of installation

of Product. The Split Startup Checklist must be approved by WhisperKOOL to activate the Limited Warranty. If the
Split Startup Checklist is approved, Purchaser will be sent activation approval documents and will start receiving
the benefits of the Limited Warranty throughout the warranty period. If the Split Startup Checklist is incomplete,
Purchaser will be informed they have five days to complete the Split Startup Checklist and re-submit to
WhisperKOOL. The Split Startup Checklist will be reviewed again, and if denied, Purchaser will be informed that
they have 10 business days for corrective action. Failure to register the Product may result in loss of warranty.

D. Purchaser is responsible for the full costs of installation and any additional parts required for the proper and

complete installation of the product.

E. For Split Systems returned to WhisperKOOL in accordance with the terms and conditions of the Limited Warranty,

WhisperKOOL warrants against defects in material and workmanship as follows:

1. LABOR — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option
and discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing or
installing warranty parts. Invoice for service must be forwarded to WhisperKOOL for assessment and
processing. The Split System warranty is invalid if there is attempted repair by anyone other than an HVAC/R
technician approved by WhisperKOOL to service the Product.

2. PARTS — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will supply, at no
charge, new or rebuilt replacement parts in exchange for defective parts. Replacement parts are warranted only
for the remainder of the original warranty period.

3. FREIGHT — For a period of two (2) years commencing on the date of purchase, if after WhisperKOOL
approved evaluation the original Product failure is determined to be the cause of a manufacturers defect, and
not the cause of an installation error or other cause, WhisperKOOL will cover at its option, freight for the
replacement parts or Product.

www.whisperkool.com | Page 51

The following part or cause of failure is not the responsibility of WhisperKOOL:

• Improper voltage supply

• Line set with screw connectors (high end and low end)

• Leaks found at the braze points when performing pressure check

• Unit that has been charged incorrectly

• Incorrect tubing diameter used on line set

• A unit that has been wired incorrectly

• Valve stem on condenser side

• Improper installation of P-Trap

• Lack of P-Trap (if required)

• Condensers that are installed outdoors or in elements that would affect operation without proper cover or
housing. (Housing is available from manufacturer).

Product Warranty Limitations and Exclusions

1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of
God, commercial use, accident, misuse, abuse, negligence, or modification to any part of the Product.
Delivery and installation of the Product, any additional parts required, as well as removal of the Product if
warranty work is required, are all at the sole cost, risk and obligation of the End User.

2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of
the Product by anyone other than a technician approved by WhisperKOOL to service the Product.

3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”

4. Product that has been replaced during warranty period does not extend the warranty period past the
original date of purchase.

5. This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this
warranty.

6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is
evidence that the Product is within the Limited Warranty Period, must be presented by the End User to
WhisperKOOL in order to obtain limited warranty service.

7. This limited warranty is void if the factory applied serial number has been altered or removed from the
Product.

8. This limited warranty is voided if installed in an enclosure of insufficient design that does not follow the
Product installation requirements stated herein and in the owner’s manual.

9. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids
this limited warranty.

10. The End User must first contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.

11. This limited warranty does not cover Product being concealed by, but not limited to, vegetation, fabric,
shelving, mud, snow, or dirt. Product must not be painted or limited warranty will be void.

12. This limited warranty does not cover exposure to corroding environments such as, but not limited to,
petroleum and gasoline products, cleaning solvents, caustic pool chemicals, and marine air.

13. This limited warranty does not cover any cause not relating to Product defect.

THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE

EXCLUSIVE REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE
PRODUCT, DOES NOT START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER
WARRANTIES (EXPRESS OR IMPLIED) WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL
BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE IMPLIED WARRANTIES OF MERCHANTABILITY

Page 52 | 1-800-343-9463

QS 020519

AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED.

14. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow

limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to
you. This limited warranty gives you specific legal rights, and you may have other rights, which vary from
state to state.

15. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance

Requirements and End User Requirements may, at WhisperKOOL’s sole discretion, void this limited warranty.

16. No one has any authority to add to or vary the limited warranty on this Product.

3. Maintenance Requirements

The End User is responsible for checking the coils on the condenser unit and vacuuming them every three months
to maintain them free of debris. It is the End User’s responsibility to clean off any accumulated dust, lint, or other
debris from the front and rear intake grills; failure to do this on a regular basis will restrict the airflow and may affect
the Product’s ability to function properly. Periodically cleaning the Product’s vents will help assure maximum cooling
efficiency. The drain tube must also be checked and kept clean and free of debris and mold to maintain proper
performance.

Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move
in and out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is
discovered, mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can
result in costly and reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualified
and experienced mold remediation specialist.

4. Additional End User Costs And Responsibilities

Terms and conditions for replacing the Product that is being evaluated for limited warranty:

1. After evaluation by a certified HVAC/R technician and the Product is found to be irreparable in the field,

contact WhisperKOOL Customer Service to arrange for replacement under the warranty guidelines. When a
claim for warranty is submitted for a condenser skid, the End User must purchase a new condenser skid from
WhisperKOOL at retail price. Upon installation of the new condenser skid by a certified HVAC/R Technician,
the HVAC/R Technician must complete the Installation Checklist and End User must submit the Installation
Checklist to WhisperKOOL Customer Service for approval. The original condenser skid must be returned
within 21 days to WhisperKOOL for failure analysis. If the Installation Checklist is approved and the failure is
evaluated as defective and not installation error or other reason, the End User will be refunded for the cost of
the replacement skid.

2. If the Product failure is evaluated and it is determined that it is an installation error or other reason, all costs,

including shipping will be the responsibility of the End User.

The following items are not covered under any warranty and are the sole responsibility of the End User:

A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs

and requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions
in this regard.

B. End Users must assure that the product is installed by a certified HVAC/R technician. Failure to do so will

result in Voiding the Limited Warranty.

C. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and

stored in the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the
safety and preservation of the aforementioned items in the event that the environment becomes unsuitable
to maintain a proper storage environment.

D. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of

any additional parts necessary to complete the installation.

E. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part

thereof, unless such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being
performed.

www.whisperkool.com | Page 53

5. Sales and Use Tax

WhisperKOOL only collects California sales tax for orders shipped within the State of California; WhisperKOOL does
not collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the
taxing authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each
check with their state’s taxing authority for sales and use tax regulations.

6. Customer Service and Troubleshooting

WhisperKOOL’s customer service department is available to answer any questions or inquiries for End Users regarding
a WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:00
a.m. to 4:00 p.m. PST, at telephone number 1-800-343-9463. WhisperKOOL reserves the right to have a certified,
WhisperKOOL-approved, HVAC/R technician go on site and inspect the product if the initial trouble shooting
warrants further investigation. WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California

95205.

7. Request for Product Evaluation and Repair Under Warranty

SPLIT SYSTEM FIELD SERVICE WARRANTY POLICY: This Policy is to clarify what falls under Warranty Service and

what becomes the responsibility of the Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with
a superior Product and we back our Product with a Two Year Limited Warranty. Please review the WhisperKOOL
Product Terms and Conditions including Product Limited Warranty and Product Installation Requirements to ensure
you have a complete understanding of our Policy and coverage of your Split System.

ARBITRATION: Any disputes arising out of or in connection with the installation and warranty of the Split System
shall be referred to and finally resolved by a WhisperKOOL approved Independent Certified HVAC/R Technician. The
evaluation of the Technician on all issues or matters of identifying the responsible party (WhisperKOOL or Installing
Technician) shall be determined in a written report. This report will be made available to all concerned parties. If
discovered under warranty, WhisperKOOL will assume the financial responsibility under their warranty guidelines. If
the report finds the Owner’s Installer as the responsible party, WhisperKOOL will provide all documentation to the
customer to substantiate the findings. This will include the Invoice from the Independent Certified HVAC/R Technician
and the written report of the findings. The Owner will become responsible for payment directly to WhisperKOOL for
all charges incurred for repairs (labor, parts and shipping costs) on the Split System.

8. Miscellaneous Terms and Conditions

A. Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a

Product and are subject to a twenty five percent (25%) restocking fee. Shipping costs are not refundable and the
Purchaser is responsible for all return shipping costs (including customs fees and duties, if applicable).

B. Security Interest. WhisperKOOL retains a security interest in each Product until payment in full.

C. Construction and Severability. Every provision of these Terms and Conditions shall be construed, to the extent

possible, so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of
competent jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held,
be deemed severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non­severed provisions will remain in full force and effect.

D. Governing Law/Choice of Forum. The laws of the State of California (without regard for conflicts of law) shall

govern the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9
inclusive, including Product Limited Warranty And Product Installation Requirements), and further these Terms
and Conditions of Sale shall be interpreted as through drafted jointly by WhisperKOOL and Purchaser. Any dispute
will be resolved by the courts in and for the County of San Joaquin, State of California, and all parties, WhisperKOOL,
Purchaser and End User, hereby irrevocably submit to the personal jurisdiction of such courts for that purpose. No
waiver by WhisperKOOL of any breach or default of the contract of sale (including these Terms and Conditions of
Sale) concerning a Product will be deemed to be a waiver of any preceding or subsequent breach or default.

E. Correction of Errors and Inaccuracies. These Terms and Conditions may contain typographical errors or other

errors or inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to
change or update these Terms and Conditions, at any time without prior notice.

Page 54 | 1-800-343-9463

QS 020519

9. Questions, Additional Information And Technical Assistance

A. Questions. If you have any questions regarding these Terms and Conditions or wish to obtain additional

information, contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:

Customer Service
WhisperKOOL Corporation
1738 E Alpine Ave
Stockton, CA 95205

E-mail: [e-mail]
Web: www.whisperkool.com

B. Technical Assistance. WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00

p.m. PST. The Customer Service representative will be able to assist you with your questions and warranty
information more effectively if you provide them with the following:

1. The model and serial number of your WhisperKOOL UNIT.

2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and
room size.

Model ______________________________________ Serial Number __________________________

Installed by __________________________________________ Date __________________________

www.whisperkool.com | Page 55

WhisperKOOL

1738 E. Alpine Ave

Stockton, CA 95205

1-800-343-9463

www.whisperkool.com