SC SERIES
OWNER’S MANUAL
SC 2000i
SC 3000i
SC 3000i
SC 4000i
SC 6000i
SC 8000i
The Coolest Thing In Wine Storage
Conforms to ANSI/UL Std 427
Certied to CAN/CSA Std C22.2 No. 120
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest defect manufacturing rates in the industry.
Copyright © 2012. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of the
USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any printed
or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written consent of
WhisperKOOL.
Every eort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for printing
or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related hardware
at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
06.08.2015
TABLE OF CONTENTS
Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Controller Layout ............................................................3
Unit Specications ..........................................................3
Introduction ...................................................................4
Receiving and Inspecting the Unit ...........................................5
Quick Start Guide .............................................................6
Preparing the Wine Cellar ....................................................7
Pre-Installation ................................................................10
Test the Unit Prior to Installation .............................................10
Airow Control ................................................................11
Through-the-Wall Installation ................................................12
Preparing the Installation Location ...........................................12
Preparing the Unit for Installation ............................................13
Installing the Unit ...........................................................14
Condensation Drain Line .....................................................15
SC Series
Liquid Measuring Thermostat System .......................................16
Unit Operation ................................................................17
Controller ......................................................................18
Functions ...................................................................18
Alarm Codes ................................................................19
CPSM (Customer Preference Selection Mode) ..........................19
Wiring Schematic
Maintenance Schedule ........................................................21
Troubleshooting Guide .......................................................22
Technical Assistance ..........................................................24
Accessories for Cooling Units .................................................24
Notes ...........................................................................25
Product Warranty Information ...............................................26
.............................................................20
QUICK REFERENCE GUIDE
Front / Side View
Controller
Probe Input
Bottle Probe
Rear / Side View
Control Panel
(see page 10 for details)
Rear Power Inlet
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Drain Port
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Controller Layout
Refer to page 30 for complete listing of buttons and symbols.
Menu Navigation
and Value Increase
SC Series
* Press and hold
to manually enter
Anti-Frost mode.
Menu Navigation
and Value Decrease
Compressor is On
Unit is in Anti-Frost Mode
Fans are On
Unit Specications
2000i 3000i 4000i 6000i 8000i
Power On/O
(hold for approx. 3 seconds)
and Escape
Probe Values and
Alarm Folder
* Press and hold
to enter the
parameter menu.
Alarm is present
Temperature Measurement
Cellar Size (cu. ft.)
Dimensions
Weight (lb.)
Amps (running)
dBA
Installation
Thermostat
Temp. Delta
Outside Venting
Duct Options
Warranty
300 650 1000 150 0 2000
14.25"W x 15.75"H x 17.5"D 14.25"W x 22.56"H x 21.64"D
65 67 67 104 104
2.7 4.9 4.9 10.3 10.3
60 60 60 65 65
Through-the-Wall, Partially Ducted
Digital control display
30°F temperature dierential
(maintains proper cellar temperature when exhaust environment does not exceed 85°F)
! Not Recommended ! — Can only be done if the outside temperature does not exceed 85°F, the
optional external grille cover is required
Exhaust air can be ducted using the optional ducting kit
2-year parts and labor / 5-year compressor
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INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL SC Series cooling unit. We strive to provide the highest quality products and the best
possible customer service. If you have any questions about your WhisperKOOL unit, please call us at 1-800-343-9463 or visit
whisperkool.com.
Using the Manual
This Owner’s Manual is intended to assist in the proper installation and maintenance of the WhisperKOOL cooling unit. In
order to ensure the longevity of your cooling unit, the equipment should be installed properly and have a proper care and
maintenance schedule. Please read and review this Owner’s Manual carefully and keep it for future reference.
What is the WhisperKOOL Cooling Unit?
The WhisperKOOL cooling unit is a specialized refrigeration unit designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. It is a self-contained cooling unit
designed to be used as a forced-air through-the-wall unit.
How Does the WhisperKOOL Cooling Unit Work?
The WhisperKOOL cooling unit is specially designed for the use and application to maintain optimal conditions for wine storage
and aging. The unit is fully self-contained and can be installed as a through-the-wall application with the ability to duct the
exhaust air. The unit is temperature controlled via a bottle probe.
Temperature Setting
The WhisperKOOL cooling unit can be set at any temperature within the acceptable wine aging range of 50–70°F.
It is designed to cool up to 30°F cooler than the ambient temperature of the space to which it is exhausting.
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RECEIVING AND INSPECTING THE UNIT
Upon Receiving the WhisperKOOL Cooling Unit
• Lift only at the designated hand hold locations on the shipping container or fully support the unit from underneath.
A shipment may include one or more boxes containing accessories.
• Inspect the packaging for any obvious signs of damage or mishandling before opening the container.
• Note any discrepancies or visual damage on the Bill of Lading before signing.
• Place the box containing the WhisperKOOL unit on a tabletop to prepare it for testing prior to installing.
• Sit unit upright for 24 hours.
Note: WhisperKOOL units are manufactured in the USA and tested prior to shipment.
Review the Packing Slip to Verify Contents
• Check the model number to ensure it is correct.
• Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
SC Series
Check the Box for the Following Contents:
2000i / 3000i / 4000i
Single Piece Mounting Bracket
Accessory Kit One:
• WhisperKOOL Owner’s Manual
• Bypass Plug
• Bottle Temperature Probe
Accessory Kit Two:
• 8’ Power Cord
• Mounting Bracket Insulation Foam 14.5” (2)
• Mounting Bracket Insulation Foam 18” (2)
• 1¾ Standard Screws (11)
• ½ Self-Tapping Screws (6)
�₈ x ¼ Barbx FNPT Fitting
• ³
• Drain Line Tube (1)
• Connection “T” (1)
• Magnetic Deectors for Airow Control (2)
Please leave the WhisperKOOL unit in its original box until you are ready for installation. This will allow you to move the product
safely without damaging it. When you are ready to remove the product from the box, refer to the installation instructions.
Single Piece Mounting Bracket
Accessory Kit One:
• WhisperKOOL Owner’s Manual
• Bypass Plug
• Bottle Temperature Probe
Accessory Kit Two:
• Power Cord
• Mounting Bracket Insulation Foam 14.5” (2)
• Mounting Bracket Insulation Foam 25” (2)
• 1¾ Standard Screws (11)
�₈ Self-Tapping Screws (6)
• ³
�₈ x ¼ Barbx FNPT Fitting
• ³
• Drain Line Tube (1)
• Connection “T” (1)
• Magnetic Deectors for Airow Control (2)
6000i / 8000i
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
www.whisperkool.com | Page 5
QUICK START GUIDE
This guide is meant to serve as a quick reference for installation of the WhisperKOOL unit. The remainder of this Owner’s Manual
will provide more detailed information and instructions.
Upon Receiving the WhisperKOOL Cooling Unit
1. Inspect the unit before installation. If damage is found, please contact your distributor or WhisperKOOL Customer Service
at 1-800-343-9463 ext. 799.
2. The unit should remain in an upright position for 24 hours prior to operation.
3. The WhisperKOOL unit requires a dedicated 115V 20A circuit. Use a surge protector with the WhisperKOOL unit. Do not
use a GFI (Ground Fault Interrupter) line.
4. For your convenience, the WhisperKOOL unit has two power inlets: one on the side of the unit, and the other on the back.
Use the selector switch, located on the right side of the unit, to select the inlet you would like to use.
5. The unit is designed to gently cool down the temperature of the cellar over time by cycling cooler air throughout.
Test the unit prior to installation.
6. It is Required to install a drain line to remove condensation from the unit.
7. The WhisperKOOL unit is intended for use in properly designed and constructed wine cellars. Hire a professional wine
storage consultant with a valid contractor’s license to build your wine cellar. Refer to the How to Build a Wine Cellar video
available on the WhisperKOOL website at www.whisperkool.com.
8. Install the foam strips along the inside edge of the unit’s ange to assure a proper seal against the wall.
Never try to open the WhisperKOOL unit, repair it yourself, or use a service company
without WhisperKOOL’s authorization. This will void your warranty.
If you encounter a problem with your WhisperKOOL unit, please refer to the Troubleshooting Guide on page 22. If you have
any further questions, concerns, or need assistance, please contact WhisperKOOL Customer Service at 1-800-343-9463 ext. 799.
Please be sure all testing has been completed prior to contacting Customer Service. Please have your results ready for your
representative.
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SC Series
PREPARING THE WINE CELLAR
The performance and life of your WhisperKOOL unit is contingent upon the steps you take in preparing the wine cellar.
Note: Improperly preparing your enclosure or incorrectly installing your WhisperKOOL unit may cause unit failure, leaking of
condensation, and other negative side eects.
It is highly recommended that you obtain the assistance
of a wine storage professional.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build well
insulated, beautiful, and protective wine cellars. WhisperKOOL has provided useful tips to assist in the installation process. Our
recommendations are meant to act as a guide in the process of building a proper enclosure. Your intended location may have
specic needs that we do not address.
How to Build a Wine Cellar Instructional Video
WhisperKOOL has a tutorial available online at www.whisperkool.com. This tutorial will walk you through the steps of
constructing a properly built wine cellar and the installation of the WhisperKOOL product line.
Wall and Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 construction methods and ceiling joists following the guidelines of local and
state codes in your area. As a general rule, the thicker the walls and the higher the insulation value in your cellar, the better it will
be at maintaining a consistent temperature.
Insulation
Insulation is Required with the use of the WhisperKOOL product. Standard berglass or rigid foam insulation is normally used in
cellar construction or, in some cases, “blown-in” insulation is used. It is very important that all walls and ceilings are insulated to
keep the cellar temperature as consistent as possible during the summer and winter months. The R-value, or quality of insulation,
is determined by the rate at which heat passes through the insulation. The higher the R-value, the more resistant the insulation
is to conducting heat. Using higher R-values in insulation will lower your operating costs and unit run time (R-13 minimum, R-19
recommended, R-30 for ceiling and exterior walls).
Vapor Barrier
Water vapor creates its own pressure (separate from the air pressure) and will intrude into colder/drier areas. A vapor barrier is
Required to prevent the intrusion of water vapor so that the cellar can be kept at the correct temperature and humidity. 6 mm
plastic sheeting (recommended) should be applied to the warm side of the cellar walls. The vapor barrier must also be applied to
the outside walls and ceiling. If it is impossible to reach the outside, then the plastic must be applied from within the cellar. The
most common method is to wrap the entire interior, leaving the plastic loose in the stud cavity so the insulation can be placed
between each stud. All of the walls and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm, moist air. The
moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that cause unpleasant
odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that portion of the unit.
Note: High humidity signicantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will allow a moisture leak and must be sealed. The electric
conduit is a “duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.
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Mounting the Unit
The unit must be mounted within 18“ of the top of the room in order to achieve su cient cooling. As the room cools down, the
warm air will rise to the ceiling. Mounting the unit high in the room will create a consistently cool environment by capturing the
warm air and replacing it with cool air. Mounting the unit low in the room will result in a temperature variation in the room due
to the unit’s inability to draw warm air from the ceiling of the cellar to the unit itself, and cold air settling to the oor.
Wine Cellar
Exhaust Fan/Vent
(optional)
Air Intake
(optional)
Keep Clear
Exhaust Area
Unobstructed Air ow
Unobstructed air ow to and from the unit is critical for the unit’s overall performance and life span. A minimum three-foot
clearance ( ve-foot is ideal) area is crucial. The air blown by the fans needs to circulate and either dissipate or absorb heat from
the space. The system will operate more e ciently with a greater amount of air to exchange.
Note: Avoid attempting to camou age the unit. This will restrict air ow, and thus the unit’s ability to work e ciently.
Door and Door Seal
An exterior grade (1¾”) door must be installed as a cellar door.
It is very important that weather stripping is attached to all
four sides of the doorjamb. A bottom “sweep” or threshold is
also required. The door must have a very good seal to keep the
cool cellar air from escaping out of the cellar. One of the most
common problems with cooling units running continually
is due to the door not sealing properly. In cases where glass
doors are used and the room size is close to the recommended
unit size, the next larger size WhisperKOOL should be used.
This will compensate for the insulation loss due to the lower
insulating rating of glass.
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SC Series
Ventilation
The necessity of dissipating heat away from the unit is critical to the unit’s performance and cannot be overstated. As the unit
operates and cools, a greater amount of heat is generated on the exhaust side of the unit. Adequate ventilation is required in
order to dissipate heat away from the unit. If ventilation is inadequate, the exhaust will heat the area or room and adversely a ect
the unit’s ability to cool. In some cases, it may be advisable to install a vent fan to dissipate heat from within the exhaust area.
However, you must have a fresh air inlet as well. If your unit requires ducting, please contact WhisperKOOL to obtain a specially
designed ducting plenum for the unit.
Using any other ducting system will void the warranty.
Note: If you are unsure about having adequate ventilation in your install location, please
contact us to assess your speci c installation at support@whisperkool.com or 1-800-343-9463.
Back — Exhaust Room Front — Wine Cellar
Exhaust Fan
WhisperKOOL
85ºF 55ºF
(side view)
Air Intake Cellar Wall
Ambient Temperature Factor
The cooling unit has the ability to cool a wine cellar e ciently to 55°F as long as the ambient temperature of the area that it
is exhausting to does not exceed 85°F. Therefore, you want to exhaust the unit in a room which will not exceed 85°F. Without
proper heat dissipation the unit will not have the capacity to keep the wine at a desirable 55°F.
WARNING! Allowing your unit to operate in high ambient temperatures for extended
periods of time will greatly decrease the life of your unit and void your warranty.
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PRE-INSTALLATION
Test the Unit Prior to Installation
To prepare the unit for testing before installation in wall
• Unit needs to be in the upright position for 24 hours before starting
• Remove unit from box
• Place unit on tabletop
• Plug in unit to electrical outlet
• Plug in bottle probe
• Turn on to test for approximately 20–30 minutes
• Turn o after test
• Disconnect bottle probe
Electrical Needs
The WhisperKOOL unit requires a dedicated 115V 20A circuit. The unit draws a large amount of amps at initial start up. By
designating a dedicated circuit breaker, you will guarantee the unit has enough power to run eectively. Contact an electrician
for assistance with the installation of this dedicated electrical circuit:
• Match the electrical outlet to the plug provided on the WhisperKOOL unit.
• Provide a dedicated circuit and wiring for the unit.
• Provide a weatherproof plug for units connected outside.
Plug your WhisperKOOL unit into a surge protector or power conditioner. As with any sensitive electrical equipment, the
WhisperKOOL electrical equipment may be damaged by power surges and spikes. Power surges and spikes are not covered
under warranty.
We recommend that you do not use a GFI (Ground Fault Interrupter) with this product.
Electrical Inlets
The unit is equipped with two power inlets. One is located on the right side of the unit, (inside of the cellar) the other is located
on the rear of the unit (outside of the cellar). Use the selector switch located on the right side of the unit to select which power
inlet you would like to utilize. If you would like to plug the unit into a socket outside of the cellar, set the selector switch to rear.
If you would like to plug the unit into a socket inside of the cellar, set the selector switch to the front position. When placed in
either position, power can only enter the unit utilizing the power inlet you’ve selected.
In case the unit should lose power, check the home/main circuit breaker. If the unit does not respond properly, refer to the
Troubleshooting Guide.
FRONT
Power Inlet
REAR
Front/Rear
Power Switch
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SC Series
AIRFLOW CONTROL
Note: We do not recommend the unit to be mounted low. The magnetic de ector is to combat this issue, but is not intended as
“recommended.”
Air ow Options
The Magnetic De ectors can be used in a variety of situations:
• Mounting the system lower in the cellar
• Flush mounting the condenser side of system
• Directing air ow to avoid recirculation
Apply the Magnetic De ectors in one of the positions displayed below. Choose the option that will best suit your installation.
Note: Do not cover both of the openings on the same side of the unit for any reason.
This will cause cooling issues and premature failure.
One Side Selective Air ow Options
OPTION 1 OPTION 2 OPTION 3 OPTION 4
Two Side Selective Air ow Options
OPTION 5 OPTION 6 OPTION 7 OPTION 8
Note: Do not cover both of the openings on the same side of the unit for any reason. This will cause cooling issues and
premature failure.
www.whisperkool.com | Page 11
THROUGH-THE-WALL INSTALLATION
Preparing the Installation Location
Minimum Tools Needed
Level
Hammer SawScrewdriver
Locate the desired installation location (no lower than 18” inches from the ceiling).
Using a stud nder, locate the studs on either side of the center point, and mark them
with vertical lines.
Using a level and a pencil, mark a horizontal line on the wall between the two studs,
no less than 1.5” and no more than 18” from the ceiling.
Using a ruler or measuring tape, measure 16” down (2000/3000/4000) or 22.75” down
(6000/8000), and mark another horizontal line parallel to the rst one. The unit is
designed to t between two studs that are 16” apart on center, enabling the unit to t
in the 14.5” horizontal space.
Using a saw, cut along the uppermost horizontal line until your saw reaches the stud.
Turn the saw around, inserting it into the cut that has just been made, and cut toward
the opposite stud so that there is a clean horizontal cut between the two studs. Be
careful not to cut into the studs themselves.
Make the second horizontal cut from stud to stud on the line 16” below the rst cut.
Once the horizontal lines have been cut, make vertical cuts using the inside edge
of the studs as a guide. Once both vertical cuts have been made, there should be
rectangular hole in the sheetrock. Make the same hole on the other side of the wall.
Using a nail, mark all four corners of the rst hole by making nail holes through the
sheetrock. Connect the holes with a pencil mark and cut on the other side of the wall.
Sheetrock alone cannot support the weight of a cooling unit. Therefore, it is
necessary to frame the hole that has just been cut with upper and lower supports.
These supports also provide solid material for the mounting bracket screws.
Using two 2x4s at 14.5” in length and eight 6d nails, secure the upper and lower
supports to the right and left studs, just inside the sheetrock. Make sure that the
internal height remains at 16” (2000/3000/4000) or 22.75” (6000/8000) so that the
WhisperKOOL unit will t snugly through the framed cut-out.
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SC Series
Preparing the Unit for Installation
Single Piece Mounting Bracket
The SC Series utilizes a single piece mounting bracket. This sturdy bracket frames the
installation location and secures the unit to the wall.
Applying Insulation Tape
Locate the four pre-cut pieces of black foam tape included with the unit, two larger pieces and
two smaller pieces. To apply, simply peel back the white-paper adhesive covering and place on
the mounting bracket. The large pieces are applied to the top and bottom, while the smaller
pieces are for the sides. This foam creates a tight seal between the bracket and the wall.
Mounting Bracket Installation
Select your desired bracket mounting location (see diagram below). This location determines
the depth of the installation. For example, position #1 keeps most of the unit out of the cellar
while position #2 makes the back of the unit near ush on the exterior wall. Slide the bracket
onto the unit, paying special attention to the anges for mounting to the unit. Make sure they
are pointing towards the back. For the 2000i, 3000i, and 4000i Models, use the six ½” self tappers to fasten the bracket to the
unit. It is imperative not to use self tapping screws longer than ½” in length. For the 6000i/8000i Models, use the six ³�₈” selftappers to fasten the bracket to the unit. It is imperative not to use self tapping screws longer than ³�₈” in length.
5” inch thick wall
(wall thickness may vary)
Mounting Bracket
Wine Cellar Exhaust Area
#1 2000i/3000i/4000i
5–6 inches In Cellar
6000i/8000i
9.5–10.5 inches In Cellar
#2 2000i/3000i/4000i
9–10 inches In Cellar
6000i/8000i
14–15 inches In Cellar
#
1
#
2
www.whisperkool.com | Page 13
Installing the Unit
Select Power Location
Before installing the unit into the installation location, select either the front or the rear on the power panel located on the side
of the unit to correspond with the side you have chosen to have the power supply.
Installing the Unit
Slide the unit from the outside wall into your wine cellar with the outer ange ush to the wall. Secure the ange to the wall
through the pre-drilled holes. The screws should penetrate the studs as well as the upper and lower supports to provide
adequate support for the WhisperKOOL unit (see illustration). Seal all cracks and gaps around the WhisperKOOL unit with an airtight sealant or caulking to prevent air leakage.
Note: If you use decorative moulding, it should be attached to the walls and never to the cooling unit itself.
The moulding itself should be removable in case the unit needs servicing.
Mounting Flange
2x4 Upper Support
Rear Power
Back of Unit
Wall Stud
2x4 Lower Support
Drain Port
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SC Series
CONDENSATION DRAIN LINE
Condensation Drain Line Tube
The condensation drain line tube is used to remove excess condensation from the unit to a proper discharge location. It is
important that the drain line tube is properly connected and used to prevent leakage and other problems associated with excess
condensation.
Failure to use the condensation drain line tube will void the warranty on the unit.
Drain Line
All units come with a drain line for additional removal of excessive
condensate. It is mandatory to install the drain line with a “T” tting.
During operation, the cooling unit will strip excess water from the
air in order to maintain the proper level of humidity within the cellar.
However, in extreme humidity, additional condensate will be removed.
The drain line will prevent over ow and leaking by allowing for
discharge of the additional condensate.
To prevent mold from growing, allow the drain line to hang
above the water line.
WRONG: Drain line is under water.
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LIQUID MEASURING THERMOSTAT SYSTEM
The WhisperKOOL Series cooling units come equipped with a liquid temperature-measuring thermostat. This system
incorporates the following advantages:
Self-Calibrating Bottle Probe
The bottle probe contains a sensor chip, which communicates back and forth with the thermostat. This results in a consistent
temperature setting and accuracy.
1. Wine temperature is kept in a very precise, controlled environment. This assures a consistent temperature.
2. By measuring the liquid temperature rather than air, the unit will operate 75–80% of the time.
Liquid Temperature Measuring Thermostat
To assure a consistent temperature, place bottle probe approximately 3 feet away from the air output and not in the flow
of the air.
To Use the Thermostat:
1. Locate an empty wine bottle.
2. Fill ¾ full with room temperature tap water.
3. Place bottle probe securely into bottle making
4. Place bottle with probe level and to the side of the unit in your wine cellar.
It is recommended that the bottle be placed in a central location of your wine
cellar. Avoid pulling too much on the probe cord. It may become disconnected
resulting in non-operation of the unit.
Note: The thermostat can be set between 50–70°F.
Remember: The WhisperKOOL unit operates based on the temperature of the
water. Do not be misled by thermostats reading air temperature. The air
temperature in the cellar will be cooler than the liquid temperature of
the wine while it is reaching optimum balanced temperature.
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UNIT OPERATION
Initial Start-Up
When power is applied to the unit, the control will briey display
all symbols, and the Snow Flake symbol will be displayed (if unit
is calling for cooling). There may be a brief (up to 60 sec.) delay
prior to the evaporator fan turning on. When the evaporator fan
is activated the Fan symbol will display.
APST (Advance Product Safety Technology) is a temperature
control feature for the evaporator fan that comes standard with
all WhisperKOOL units. APST ensures that in the possible event of
a cooling deciency, the heat from the indoor fan will not raise
the temperature of the wine cellar, which could otherwise have
an adverse eect on the wine-aging process.
Set Point
The set point is set from the factory (WhisperKool) at 55F°. It can
be adjusted by the customer between 50–70F° in one degree
increments.
Cooling Operation
Cooling is activated once the bottle probe senses a temperature
that is 1° greater than the set point. The controller then energizes
the compressor relay which activates the compressor. The
evaporator and condenser fans operate with the compressor. The
unit provides cooling until the bottle probe senses the set point.
At this point the compressor relay is de-energized, which stops
the compressor. The evaporator and condenser fans will continue
to run for one minute to re-introduce any moisture from the
evaporator coil and reduce the head pressure.
SC Series
indicating that the Anti-Frost sequence ended based on time.
The unit will run for ve minutes and then enter another Anti-
Frost sequence. This sequence will continue until the evaporator
temperature increases above 26F°.
“Def” will be displayed during Anti-Frost. If the Anti-Frost
sequence is less than ve minutes, the control will not allow the
compressor to start until ve additional minutes have elapsed.
This is to prevent short cycling of the compressor.
Holding down the up button for approximately ve seconds
manually starts the Anti-Frost sequence, but only if the
evaporator is below 40F° (defrost end temperature). If the
evaporator is above 40F°, the display will blink three times and
continue normal operation.
Bottle Probe Failure Protection
In the event that a bottle probe should fail, the APST (Advance
Product Safety Technology) will automatically transition the
refrigeration compressor cycles to a pre-determined time series
(based on detailed laboratory testing), which will ensure that the
product is kept within the safe range.
Display
The bottle probe temperature is displayed by default. “Def” is
displayed during Anti-Frost. The bottle probe, evaporator
probe, and condenser probe temperatures can all be accessed
by pushing the SET button and scrolling through “PB1” (bottle
probe), “PB2” (evaporator probe), and “PB3” (condenser probe).
Humidity Features
The Fdc parameter can be increased to allow the evaporator
and condenser fans to run for a longer period of time after
the compressor turns o, allowing more moisture to be reintroduced into the wine cellar.
Anti-Short Cycle
The Anti-Short Cycle ensures that the compressor will remain o
for a period of three minutes after the unit has reached the set
point to allow the pressure in the refrigeration unit to equalize
prior to starting the compressor.
Anti-Frost Cycle (defrost)
When the evaporator probe senses a temperature of 26F° for
ve minutes, the unit will go into Anti-Frost mode. This will shut
down the compressor and allow the evaporator and condenser
fans to run to evaporate any frost accumulation on the coil. The
compressor will remain o until the evaporator coil reaches 40F°,
or for a maximum of ten minutes. The unit will then return to
normal operation.
If the evaporator is not above 26F° after the Anti-Frost sequence
has ended, the red error light will display in the upper right
corner. Alarm “Ad3” will be recorded in the alarm folder,
Safety Features
Once the compressor relay is de-energized the controller must
wait ve minutes before re-energizing the relay. This prevents
the compressor from repeatedly turning o and on. If the unit is
calling for cooling during this time, the compressor symbol will
blink, indicating that cooling is needed but the control is waiting
for the Anti-Short cycle delay.
In the event of a faulty bottle probe, the compressor will cycle o
for 10 minutes and on for 40 minutes. “E1” will be displayed on
the screen.
If the condenser temperature reaches 145F°, the compressor will
shut down. The red alarm light will be displayed in the upper
corner of the display. “COH” will be displayed on the screen. The
evaporator and condenser fans will continue to run until the time
set by the FDC parameter has elapsed. The unit will continue
normal operation once the condenser has reached 135F°.
Alarms
See Alarm Codes in the Controller Function chart on page 19.
www.whisperkool.com | Page 17
CONTROLLER
Functions
Button/Symbol Normal Functions
ON/OFF
• Press and hold the on/o button for approximately 3 seconds to turn the unit on or o.
Note: This does not disconnect power from the unit. In order for the power to be shut o from the
unit, the power cord must be unplugged from the wall receptacle.
• This button also serves as an escape button.
Up
Down
SET
Snowake
• Use these buttons to scroll up or down a menu.
• Press and hold the up button for approximately ve seconds to manually start the Anti-Frost
sequence. The Anti-Frost sequence will begin, but only if the evaporator is below 40°F. If the
evaporator is above 40°F, the display will blink three times, signalling that an Anti-Frost cycle
is not needed, and the unit will continue normal operation.
• Press the SET button once to view the set point, temperature of the evaporator, condenser,
and actual bottle temperature as well as any alarms.
• Once the SET button is pressed “SEt” will be displayed. Press the up or down arrows to scroll
through Pb1, Pb2, Pb3.
SEt Set Point
Pb1 Liquid Temperature
Pb2 Evaporator Coil Temperature
Pb3 Condenser Coil Temperature
• Press the SET button again to view any of these values.
• To change the set point, press the SET button. When “SEt” is displayed on the screen, press
the SET button once more. Use the up and down arrow buttons in order to change the value
until the desired set point is reached.
• Hold the SET button for approximately 5 seconds to enter the CPSM (Customer Preference
Selection Mode) menu. (CPSM detail on next page)
Constant: The unit is in cooling mode and the compressor is running.
Dripping Snowake
Fan
Alarm
Page 18 | 1-800-343-9463
Blinking: The unit is calling for cooling, but must wait 5 minutes before restarting the
compressor. This 5 minute delay serves as an anti-short cycle for the compressors
protection.
Unit is in Anti-Frost mode. The evaporator and condenser fans are running to evaporate any frost
which may have formed on the evaporator coil.
The evaporator and condenser fans are on.
The alarm symbol is shown and an audible buzzer will sound when the unit encounters an issue that
needs attention. The displayed alarm codes are explained below. To silence the buzzer, press any
button. The alarm code will remain displayed until corrected.
SC 060 815
Alarm Codes
Message Cause Solution
Bottle probe is unplugged Attach bottle probe to unit
“E1”
“E2”
“E3”
“AH1”
“AL1”
“COH”
“Ad3”
Faulty bottle probe
connection
Defective Bottle Probe Replace the bottle probe
Faulty Evaporator Probe
Connection
Defective Evaporator Probe Replace the Evaporator Probe
Faulty Condenser Probe
Connection
Defective Condenser Probe Replace the Condenser Probe
The bottle probe is sensing a
temperature that is 8° above
the set point
The bottle probe is sensing a
temperature that is 8° below
the set point
The condensing unit
temperature is above 145°F
Anti-Frost ended on time-out 1. Check the evaporator coil for ice buildup. Unplug the unit and allow the coil to thaw
1. Check bottle probe attachment at circular connector
2. Check bottle probe connection at the back of controller
Check evaporator probe connection at the back of controller
Check the condenser probe connection at the back of the controller
1. Allow time for the wine to reach the desired temperature
2. Make sure all windows and doors are closed and have a proper seal
3. Follow the procedures in the pre-installation instructions to test the unit for proper
1. Make sure unit is not in cooling mode (the snowake symbol will not be lit).
2. Add heat to the room until the wine reaches the desired temperature.
1. Check the condenser coil and clean if necessary.
2. Make sure the room to which the unit is exhausting is not more than 85°F.
3. Make sure both condenser fans are working properly.
2. Make sure the room to which the unit is exhausting is not less than 60°F.
3. If the unit continues to go into continuous Anti-Frost cycles (every 5 minutes), call
SC Series
cooling
before re-starting.
Customer Service for more troubleshooting information.
CPSM (Customer Preference Selection Mode)
Press and hold the SET button for approximately 5 seconds to enter the CPSM menu. “Fdc” will be displayed on the screen. Use the
down arrow to access the following parameters.
Fdc
Humidity
Management/
Enhancement
PA2
ddd
“CA1” Use this parameter to calibrate the bottle probe to a known temperature. This parameter can be adjusted
This parameter is set to 1 from the factory, which should provide adequate relative humidity for the cellar. An
increase in this parameter will increase the Humidity Enhancement (%RH). This parameter should not be adjusted
below 1. Adjustments should be made in increments of 5, with a maximum of 15 and a minimum of 1. After any
adjustment to Humidity Enhancement, wait a minimum of three days before making any additional adjustments.
This will allow the cellar sucient time to acclimate to the new setting.
There are no adjustable settings in this parameter.
There are no adjustable settings in this parameter.
tab
There are no adjustable settings in this parameter.
Rel
Change this parameter from “n” to “y” to lock the keyboard from changes to the set point.
loc
Select one of these numbers to display your preference:
0 = Set Point
1 = Bottle Probe Temperature
2 = Evaporator Probe Temperature
3 = Condenser Probe Temperature
between -12°F and 12°F.
Example: Bottle temperature reading = 58°F
Known temperature reading = 55°F
CA1 parameter setting to match known temperature = -3
www.whisperkool.com | Page 19
WIRING SCHEMATIC
Cond.
Fan
Compressor
Cond.
Fan
Evap.
Fan
Line/Black
Line/White
White
Ground
POWER SUPPLY
115 VAC — 60 Hz, 20 A
POWER CORD
Evap.
Fan
Blue
Green
1 2 3456 7 8 9 10 11
1
4
2
5
3
6
1 4
1 4
Line/Black
Line/White
Black
Evap. Probe
Bottle Probe
Cond. Probe
FRONT/REAR
SWITCH
CONFIDENTIAL
Chris Carranco
SC2000i, SC 3000i & SC 4000i
2/10/12 02/17/12
Date Recd. Revised:
Drawn by:
Page 20 | 1-800-343-9463
SC 060 815
MAINTENANCE SCHEDULE
SC Series
Monthly
Quarterly
Annually
1. Check coils
2. Check for unusual noise or vibration
3. Check drain line to see if it is above the waterline when draining into a vessel
1. Use a vacuum with brush attachment to clean coils. Be careful not to crush coil ns when cleaning
1. Inspect for corrosion
2. Check wiring connections and integrity of cords
3. Pour a 50/50 bleach solution into the drain line every spring
www.whisperkool.com | Page 21
TROUBLESHOOTING GUIDE
Unit Has Ice Forming on the Evaporator
Possible Cause Solution
Evaporator coil is dirty Clean coil with a vacuum
If coil is very dirty, use a spray bottle with a small amount of liquid
dish washing detergent. Spray coil, let set for 5 min, then ush with
fresh water
Something is blocking the supply and/or return air Remove blockage
Evaporator fan is not turning on Call a service tech to troubleshoot
Unit has not gone through its Anti-Frost sequence Check for ice in the depth of the coil. Melt with blow drier until coil is
warm to the touch. Soak up water with a towel
Unit continues to ice Observe ice formation pattern. If only part way up the coil face, unit
could be low on refrigerant. If all the way up, the coil may be dirty or
airow is blocked
Unit Does Not Run/Power Up
Possible Cause Solution
Unit is not plugged in Make sure the unit is plugged into an outlet
Power switch not on Turn unit on by pressing the power button on the control
Line voltage is incorrect rating for unit Check line voltage to make sure there is 110V/120V
Bottle at set point Lower set point
Thermostat not calling for cooling Lower set point
Power select switch in wrong position See page 10 for correct switch position
Faulty thermostat or wiring Call Customer Service at 1-800-343-9463
Cellar Temperature is to Warm
Possible Cause Solution
Temperature of the room unit is exhausting to has exceeded 85°F Intake temperature needs to drop below 85°F
Unit is undersized for the cellar Order correct size unit
Something is blocking the supply and/or return air, on evaporator or
condenser side of the unit
Unit is mounted too low in the cellar Re-locate unit so the distance from the ceiling and top of the unit is
One or more of the fans is not turning on Call Customer Service at 1-800-343-9463
Compressor is not turning on Call Customer Service at 1-800-343-9463
Compressor keeps cycling on overload Make sure all fans are working and there is no airow obstruction
Poor seal around door Make sure there are no air gaps around the door. If door seal is
Controller set too high Lower the set point
Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face, unit could
Remove air ow obstruction
no more than 18”
damaged, replace it
be low on refrigerant. If so, call Customer Service at 1-800-343-9463
System Runs Constantly
Possible Cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar in accordance with this manual
(page 7).
Page 22 | 1-800-343-9463
SC 060 815
SC Series
Unit Leaks Water
Possible Cause Solution
Unit is not level Unit should be level in wall to prevent leaking
Drain line clogged or kinked Check drain line to make sure water can ow freely
Drain is clogged preventing water form escaping Disconnect drain and clear out, open access door and check drain for
blockage
Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain
Coil is iced causing drain pan ice and overowing water. Melt ice with blow drier. Soak up with a towel
Unit Runs But Does Not Cool
Possible Cause Solution
Lack of air ow Make sure fan is unobstructed and coil is clean
Compressor not running Call Customer Service at 1-800-343-9463
Unit undersized Call Customer Service at 1-800-343-9463
Compressor is overheating Shut unit o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to ow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463
Evaporator Fan Runs But Compressor Does Not
Possible Cause Solution
Running an Anti-Frost cycle Check evaporator coil temperature
Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463
Fdc parameter has been increased, allowing fans to run after the
compressor turns o
Compressor may have overheated Shut unit o for 1 hour to allow compressor to cool. Turn back on
Lower the Fdc parameter
and check for cooler air to ow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463
Compressor Runs But Evaporator Fan Does Not
Possible Cause Solution
Faulty fan motor Call Customer Service at 1-800-343-9463
Faulty controller Call Customer Service at 1-800-343-9463
Compressor Short Cycles
Possible Cause Solution
Evaporator blows on bottle probe Move bottle probe to a more central location
Unit low on refrigerant charge Call Customer Service at 1-800-343-9463
Condensing fan motor/capacitor faulty Call Customer Service at 1-800-343-9463
Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463
Humidity in Cellar too Low
Possible Cause Solution
Not enough moisture Raise the Fdc setting to increase the humidity level
www.whisperkool.com | Page 23
TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:
The model and serial number of your WhisperKOOL unit.
Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room size. Photos of
the cellar and installation location may be needed.
Contact WhisperKOOL Customer Service
1738 E. Alpine Ave
Stockton, CA 95205
www.WhisperKOOL.com
E-mail: support@whisperkool.com
Phone: 209-466-9463
US Toll Free: 1-800-343-9463
Fax: 209-466-4606
ACCESSORIES FOR COOLING UNITS
WhisperKOOL oers accessories to enhance and customize your wine cooling unit.
Exterior Grille
The exterior grille protects the unit from the weather elements when placed on the exhaust side.
Condensate Pump Kit
The condensate pump kit is designed as an automatic condensate removal pump for water dripping out of our cooling units’
drain line. The pump is controlled by a oat/switch mechanism that turns the pump on when approximately 2¼” of water
collects in the tank, and automatically switches o when the tank drains to approximately 1¼”. The condensate pump kit allows
the excess condensate to be pumped up to 20 feet away from the unit.
Ducting Kit
This kit allows the exhaust side of the unit to be ducted to an area where the additional heat will not matter (usually to the
exterior of the home).
Accessories can be purchased at www.whisperkool.com
Page 24 | 1-800-343-9463
SC 060 815
NOTES
SC Series
www.whisperkool.com | Page 25
PRODUCT WARRANTY INFORMATION
The Coolest Thing In Wine Storage
WhisperKOOL Product Terms and Conditions
Including Product Limited Warranty And Product Installation Requirements
For WhisperKOOL Extreme Series
ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.
1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and
Owner’s Manual are shipped with each unit and, if another copy is needed, replacement copies can be
downloaded from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a
new copy. WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any
time, for any reason, without notice.
2. WhisperKOOL Product Limited Warranty:
A. Two (2) Year Limited Warranty: For the period of TWO (2) YEARS (the “Limited Warranty Period”) from the date of original
sale of a Product by WhisperKOOL, if a WhisperKOOL Product is found to be defective in material or workmanship after
undergoing WhisperKOOL’s Customer Service troubleshooting, then, subject to the WhisperKOOL Product Limited
Warranty Limitations and Exclusions as well as the other Terms and Conditions stated herein, WhisperKOOL will do the
following, as appropriate, for the end user (“End User”) who has installed and is actually using the Product, with regard to
LABOR, PARTS and FREIGHT:
1. LABOR — Repair or replace (at WhisperKOOL’s sole option) the Product to the End User; and
2. PARTS — Supply to the End User, new or rebuilt replacement parts for the Product in exchange for the return of
defective parts; and
3. FREIGHT — Cover normal ground freight charges for parts, and, in the event the Product is not repairable in the
eld, cover normal ground freight charges (within the continental United States) for the repair or replacement of the
Product.
B. Five (5) Year Compressor Limited Warranty: WhisperKOOL Products’ compressor only will be covered for ve (5) years
from date of purchase. Labor and freight of the compressor is the End Users responsibility.
C. Product Warranty Limitations and Exclusions:
1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of God,
commercial use, accident, misuse, abuse, negligence, or modication to any part of the Product. Delivery and
installation of the Product, any additional parts required, as well as removal of the Product if warranty work is
required, are all at the sole cost, risk and obligation of the End User.
2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of the
Product by anyone other than a technician approved by WhisperKOOL to service the Product.
3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”
4. Product that has been replaced during warranty period does not extend the warranty period past the original date
of purchase.
5. (5) This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this
warranty.
6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is evidence
that the Product is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order
to obtain limited warranty service.
7. This limited warranty is void if the factory applied serial number has been altered or removed from the Product.
Page 26 | 1-800-343-9463
SC 060 815
8. This limited warranty is voided if installed in an enclosure of insucient design that does not follow the Product
installation requirements stated herein and in the Owner’s Manual.
9. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids this
limited warranty.
10. The End User must rst contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.
11. This limited warranty does not cover Product being concealed by, but not limited to; vegetation, fabric, shelving,
mud, snow, or dirt. Product must not be painted or limited warranty will be void.
12. This limited warranty does not cover exposure to corroding environments such as, but not limited to; petroleum and
gasoline products, cleaning solvents, caustic pool chemicals, and marine air.
13. This limited warranty does not cover any cause not relating to Product defect.
14. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE PRODUCT, DOES NOT
START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER WARRANTIES (EXPRESS OR IMPLIED)
WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL,
SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY
DISCLAIMED. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This
limited warranty gives you specic legal rights, and you may have other rights, which vary from state to state.
15. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and
End User Requirements may, at WhisperKOOL’s sole discretion, void this limited warranty.
16. No one has any authority to add to or vary the limited warranty on this Product.
3. Product Installation Requirements:
A. Prior to installing a WhisperKOOL Product, the End User must read the WhisperKOOL Owner’s Manual and thereafter
the End User must follow the required installation, use and maintenance procedures set forth by WhisperKOOL in
WhisperKOOL’s Owner’s Manual. The Owner’s Manual is shipped with each Product and if another copy is needed,
replacement copies can be downloaded from WhisperKOOL’s website (www.whisperkool.com) or by contacting
WhisperKOOL directly for a new copy of the Owner’s Manual.
B. It is highly recommended that the End User obtain the assistance of a wine storage professional.
C. Failing to address all of the variables associated with proper installation will cause the Product to operate incorrectly and
limit both the Product’s ability to cool and the longevity of the Product itself.
D. The End User is responsible for all risks and costs of installation of the Product, including but not limited to all labor costs
as well as cost of any additional parts required for the proper and complete installation of the Product. The End User is
responsible for all risks and costs of removing the Product if limited warranty work is required.
E. The Product cannot operate at its optimum capacity if airow is constricted by ducting or venting the exhaust side of the
Product into a location with inadequate ventilation.
4. Maintenance Requirements
It is the End User’s responsibility to clean o any accumulated dust, lint, or other debris from the front and rear intake
grills. Failure to do this on a regular basis will restrict the airow and may aect the Product’s ability to function properly.
Periodically cleaning the Product’s vents will help assure maximum cooling eciency. The drain line tube must also be
checked and kept clean and free of debris and mold to maintain proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and
out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered,
mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can result in costly and
reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualied and experienced mold
remediation specialist.
www.whisperkool.com | Page 27
5. Additional End User Costs And Responsibilities
The following items are not covered under any warranty and are the sole responsibility of the End User:
A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and
requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
B. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in
the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the safety and preservation
of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage
environment.
C. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of any additional
parts necessary to complete the installation.
D. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part thereof, unless
such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being performed.
6. Sales and Use Tax
WhisperKOOL only collects California sales tax for orders shipped within the State of California. WhisperKOOL does not
collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the taxing
authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each check with
their state’s taxing authority for sales and use tax regulations.
7. Customer Service and Troubleshooting
WhisperKOOL’s Customer Service department is available to answer any questions or inquiries for End Users regarding a
WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:00 a.m. to
4:00 p.m. (PST), at 1-800-343-9463. WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California
95205.
8. Miscellaneous Terms and Conditions
A. Return Policy: All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product
and are subject to a twenty ve percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is
responsible for all return shipping costs (including customs fees and duties, if applicable).
B. Security Interest: WhisperKOOL retains a security interest in each Product until payment in full.
C. Construction and Severability: Every provision of these Terms and Conditions shall be construed, to the extent possible,
so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of competent
jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held, be deemed
severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-severed provisions will
remain in full force and eect.
D. Governing Law/Choice of Forum: The laws of the State of California (without regard for conicts of law) shall govern
the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9 inclusive, including
Product Limited Warranty And Product Installation Requirements), and further these Terms and Conditions of Sale shall
be interpreted as though drafted jointly by WhisperKOOL and Purchaser. Any dispute will be resolved by the courts in
and for the County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby
irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach
or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to
be a waiver of any preceding or subsequent breach or default.
E. Correction of Errors and Inaccuracies: These Terms and Conditions may contain typographical errors or other errors or
inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to change or update
these Terms and Conditions, at any time without prior notice.
Page 28 | 1-800-343-9463
SC 060 815
9. Questions, Additional Information And Technical Assistance
A. Questions: If you have any questions regarding these Terms and Conditions or wish to obtain additional information,
contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:
Customer Service
WhisperKOOL Corporation
1738 E Alpine Ave
Stockton, CA 95205
E-mail: support@whisperkool.com
Web: www.whisperkool.com
B. Technical Assistance: WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m.
(PST). The Customer Service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:
1. The model and serial number of your WhisperKOOL UNIT.
2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and room size.
Model ______________________________________ Serial Number __________________________
SC A
Installed by __________________________________________ Date __________________________
www.whisperkool.com | Page 29
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1-800-343-9463
www.whisperkool.com
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