Page 1
PHANTOM SERIES
OWNER’S MANUAL
24V Thermostat Conversion Kit
Phantom 3500
Phantom 5000
Phantom 8000
The Coolest Thing In Wine Storage
Page 2
Conforms to ANSI/UL Std 427
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest-defect manufacturing rates in the industry.
Copyright © 2018. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of the
USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any printed
or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written consent of
WhisperKOOL.
Every eort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for printing
or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related hardware
at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
Page 3
TABLE OF CONTENTS
Introduction ............................................................
Before You Start ........................................................3
Receiving & Inspecting the Unit ........................................4
Quick Reference Guide .................................................5
Unit Specications ..........................................................6
Preparing the Wine Cellar ..............................................7
Blower Reorientation Instructions ......................................10
Reorienting the Controller Box .........................................12
Plenum Installation .....................................................14
Preparing the Unit for Installation ......................................17
Installation Instructions
Pre-Installation Wiring .......................................................18
Installing the Unit in an Attic .................................................19
Installing the Unit in an Adjacent Room ......................................20
Ducting Overview ...........................................................21
Ducting Congurations ......................................................22
Condensation Drain Line ...............................................23
Phantom 3500 24V Thermostat Wiring Diagram .......................24
Phantom 5000 24V Thermostat Wiring Diagram .......................25
Phantom 8000 24V Thermostat Wiring Diagram .......................26
Unit Operation .......................................................... 27
Troubleshooting Guide .................................................29
Maintenance Schedule .................................................31
Technical Assistance & Accessories .....................................32
Installation Terms & Conditions ........................................33
Page 4
INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL Phantom Series cooling unit. We strive to provide the highest-quality products and the
best possible customer service. If you have any questions about your WhisperKOOL unit, please call us at 1-800-343-9463 or visit
www.whisperkool.com.
Using the Manual
This manual is intended to assist in the proper installation and maintenance of the WhisperKOOL cooling unit. In order to
ensure the longevity of your cooling unit, the equipment should be installed correctly and have a proper care and maintenance
schedule. Please read and review this manual carefully and keep it for future reference.
What is the WhisperKOOL Cooling Unit?
The WhisperKOOL cooling unit is a specialized refrigeration unit designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. It is a self-contained cooling unit
designed to be used as a forced-air, ducted unit.
How Does the WhisperKOOL Phantom Series Work?
The WhisperKOOL unit is especially designed to maintain optimal conditions for wine storage and aging. The unit is fully selfcontained and is intended to be installed in an attic or utility room adjacent to the cellar. The ducted system allows a wide variety
of installation options and results in quieter airow.
Temperature Setting
The WhisperKOOL cooling unit can be set at any temperature within the acceptable wine-aging range of 55–70°F. It is designed
to create a dierential of up to 55°F between the cellar and the ambient temperature (if the temperature of the condenser intake
air remains between 42˚F and 110˚F).
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Phantom Series
BEFORE YOU START
1. Inspect the unit before installation. If damage is found, please contact your distributor or WhisperKOOL Customer Service
at 1-800-343-9463.
2. The unit should remain in an upright position for 24 hours prior to operation.
3. The WhisperKOOL unit requires a dedicated 115V, 20-amp circuit. Use a surge protector with the WhisperKOOL unit. Do not
use a GFI (ground fault interrupter) line.
4. The unit is designed to gently cool the cellar by circulating cool air throughout. Test the unit prior to installation.
5. You are REQUIRED to install a drain line to remove condensation from the unit.
6. The WhisperKOOL unit is intended for use in properly designed and constructed wine cellars. Hire a professional wine
storage consultant with a valid contractor’s license to build your wine cellar.
Never try to open the WhisperKOOL unit, repair it yourself, or use a service company
without WhisperKOOL’s authorization. This will void your warranty.
If you encounter a problem with your WhisperKOOL unit, please refer to the Troubleshooting Guide. If you have any further
questions, concerns, or need assistance, please contact WhisperKOOL Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.
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Page 6
RECEIVING AND INSPECTING THE UNIT
Upon receiving your WhisperKOOL unit:
• Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath.
A shipment may include one or more boxes containing accessories.
• Inspect the packaging for any obvious signs of damage or mishandling before opening the container.
• Note any discrepancies or visual damage on the bill of lading before signing.
• Place the box containing the WhisperKOOL unit on a tabletop to prepare it for testing prior to installation.
• Sit unit upright for 24 hours.
NOTE: WhisperKOOL units are manufactured in the USA and tested prior to shipment.
• Review the packing slip to verify the package’s contents.
• Check the model number to ensure it is correct.
• Check that all factory options ordered are listed.
• Check the box for the following:
3500 / 5000 / 8000
Phantom cooling unit
• (1) Phantom Series owner’s manual
• (18) Anti-microbial pan tabs
• (1) Drain line brush
• (1) Exterior insulation blanket
Accessory kit
• (1) 8-foot power cord
• (1) ½" barbed "tee" tting
• (1) Drain line tube (½" ID clear plastic tubing, 10 feet)
Phantom plenum box
• (20) #10 ½" self-tapping screws
• (2) 16" x 16" x 10" return plenums
• (2) 12" x 12" x 8" supply plenums
• (1) Piece of evaporator return plenum insulation
• (1) Piece of evaporator supply plenum insulation
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
Please leave the WhisperKOOL unit in its original box until you are ready for installation. This will allow you to move the product
safely without damaging it. When you are ready to remove the product from the box, refer to the installation instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
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QUICK REFERENCE GUIDE
Front / Top View
Phantom Series
Rear / Side View
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UNIT SPECIFICATIONS
Dimensions
BTUh (with 85°F air
entering condenser
coil)
3500 5000 8000
15.75”H x 15.75”W x 37”L (without duct plenums)
22.75” H x 15.75” W x 48”L (duct plenums on top of unit)
15.75” H x 22.75” W x 48”L (duct plenums on side of unit)
4060 5521 6025
CFM
Cellar Size*
Duct Sizing
Weight (lbs.)
Amps (running)
dBA
Installation
Thermostat
Temp. Delta
Outside Venting
Warranty
326 (top); 312 (side) 326 (top); 312 (side) 340 (top); 335 (side)
800 cu. ft. 1250 cu. ft. 2000 cu.ft
8” supply
10” return
113 116 125
8.0 8.8 12.6
In cellar: 40 • Adjacent to unit: 50
Fully ducted (attic or maintenance room)
Aftermarket (24V thermostat not included)
55°F temperature dierential
(maintains proper cellar temperature when exhaust environment remains between 42°F and 110°F)
Can be done if the outside temperature remains between 42°F and 110°F
Two-year limited warranty (parts and labor)
8” supply
10” return
8” supply
10” return
* Sizing the Unit to the Room
The specication chart will provide information on the unit's cooling capacity. There are circumstances in which a cellar design may
require a larger unit due to preexisting design restrictions. Certain building materials such as glass, stone, or concrete may seem
adequate but do not oer the insulation capacity required to maintain the optimum temperature for storing wine. We recommend
purchasing a unit with a larger capacity to compensate for these design limitations. Undersized cooling units can lead to premature
failure and/or prevent the system from reaching the desired set temperature. As a result, undersized cooling units are not covered
under warranty.
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Phantom Series
PREPARING THE WINE CELLAR
The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improperly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and
other negative side eects.
It is highly recommended that you obtain the assistance of a wine storage professional.
Wine storage professionals work with licensed contractors, refrigeration technicians, and wine rack manufacturers
to build well-insulated and protective wine cellars. WhisperKOOL has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specic needs which we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 boards and ceiling joists without violating local or state codes in
your area. As a general rule, the thicker the walls and the higher the insulation value, the more consistent your cellar
temperature will be.
Insulation
Insulation is REQUIRED in order to properly use WhisperKOOL products. It is vital that all walls and ceilings be
insulated to keep the cellar temperature as consistent as possible during the summer and winter months. Standard
berglass or rigid foam insulation is normally used in cellar construction; in some cases, “blown-in” insulation is used.
The R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation. The
higher the R-value, the more resistant the insulation is to conducting heat, and the more consistent your wine cellar’s
temperature will be. Using higher R-values in insulation will lower your operating costs and WhisperKOOL unit run
time. (R-13 is the recommended minimum; R-19 is preferred for interior cellar walls, and R-30 for ceilings and exterior
walls.)
Vapor Barrier
Water vapor possesses its own pressure (separate from the ambient air pressure) and will intrude into colder/drier
areas. A vapor barrier is REQUIRED in order to prevent the intrusion of water vapor and maintain the correct cellar
temperature and humidity. It is recommended that 6-millimeter plastic sheeting be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the
outside, then the plastic must be applied from within the cellar. The most common method is to wrap the entire
interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls
and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm moist
air. The moist air can cause mold to form. Standing water in drain pans promotes microbial and fungal growth which
can cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit.
Note: High humidity signicantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will cause a moisture leak and must be sealed. The
electric conduit is a “duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.
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Unobstructed Airow
Unobstructed airflow to and from the system is critical for the system’s overall performance and lifespan.
Registers must be unobstructed. The air blown by the fans needs to circulate and either dissipate or absorb heat from
the space. The system will operate more efficiently with a greater amount of air to exchange.
Door and Door Seal
An exterior-grade (1¾”) door must be installed as a cellar door. It is very important that weather stripping is attached
to all four sides of the doorjamb. A bottom “sweep” or threshold is also required. The door must have an excellent
seal to keep the cool cellar air from escaping the cellar. If the door is not sealed properly, the cooling system may run
continuously, shortening its operational lifespan.
In cases where glass doors are used and the room size is close to the recommended system size, the next larger size
WhisperKOOL system should be used. This will compensate for the insulation loss due to the lower insulation rating of
glass.
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Phantom Series
Ventilation
The necessity of dissipating heat away from the unit is critical to the unit’s performance and cannot be overstated. As the unit
operates and cools, a greater amount of heat is generated on the exhaust side of the unit. Adequate ventilation is required in
order to dissipate heat away from the unit. If ventilation is inadequate, the exhaust will heat the area or room and adversely
aect the unit’s ability to cool. In some cases, it may be advisable to install a vent fan to dissipate heat from within the exhaust
area. However, you must have a fresh air inlet as well.
Using any other ducting system will void the warranty.
Note: If you are unsure whether you have adequate ventilation in your install location, please
contact us to assess your specic installation at support@whisperkool.com or 1-800-343-9463.
Wine Cellar
Mechanical Room
FOR ILLUSTRATION PURPOSES ONLY
Ambient Temperature Factor
The cooling unit has the ability to cool a wine cellar eciently to 55°F as long as the ambient temperature of the area that it is
exhausting to does not exceed 110°F. Therefore, you want to exhaust the unit in a room which will stay between 42°F and 110°F.
Without proper heat dissipation the unit will not have the capacity to keep the wine at a desirable 55°F.
WARNING! Allowing your unit to operate in high ambient temperatures for extended
periods of time will greatly decrease the life of your unit and void your warranty.
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SIDE BLOWER ORIENTATION INSTRUCTIONS
1. Disconnect power from the unit.
2. Determined the desired location of the blower.
NOTE: The Phantom unit is shipped with the blowers oriented at the top of the unit. If this is your desired orientation, proceed to
the plenum installation instructions on page 14. Read on to orient the blowers to the right or left sides of the unit.
DEFAULT BLOWER ORIENTATION
OPTIONAL BLOWER ORIENTATION
3. To reorient the blower(s), rst remove the screws securing the supply panels on the top and preferred side of the unit (as
shown above). Remove the panels.
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Phantom Series
BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
4. Next, disconnect the blower wire (with a Molex connector) located inside the unit, as shown below.
5. Remove the blower from its current location and connect the Molex connector. Ensure that the blower remains in the orientation shown.
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Page 14
REORIENTING THE CONTROLLER BOX
NOTE: These instructions only apply when reorienting the evaporator
Twist clip
blower to the right.
1. First, unclip the wires from the twist clip.
2. Then, using an ⁄" nut driver, remove the two (2) 8-32 Keps nuts
securing the transformer to the divider.
3. Move the transformer to the left and resecure using the two (2)
8-32 Keps nuts removed earlier.
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4. Resecure the wires using the twist clip.
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Phantom Series
SIDE BLOWER ORIENTATION INSTRUCTIONS, CONTINUED
6. Reinstall the blower in the desired location and reinstall the supply panel using screws removed earlier. Use a low torque setting on the drill to avoid stripping the holes. Ensure that the blower remains in the orientation shown.
SIDE VIEW
7. Reinstall the previously removed side panel in the old blower location using screws removed earlier. Use a low torque setting
on the drill to avoid stripping the holes.
TOP VIEW
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PLENUM INSTALLATION
Items needed: 16" x 16" x 10" return plenum, 12" x 12" x 8" supply plenum, supplied self-tapping screws, provided
insulation
NOTE: These instructions apply to both the evaporator and condenser sides of the unit. Insulating the evaporator supply and return plenums before installation is mandatory. Use spray glue to secure the insulation to the plenum. Use foil
tape to seal any seams.
RETURN PLENUM:
1. Slide the return plenum over the
front (or rear) of the unit housing until
the plenum's leading edge is ush
with the dashed line printed on the
sticker.
THE PROVIDED SCREWS ONLY
SCREW IN GREEN AREA USING
Slide Plenum To This Dashed Line
DO NOT SCREW IN RED AREA
Slide Plenum To This Dashed Line
2. Drill two (2) screws through the
plenum to secure it to the unit housing. Screws must be installed in the
locations indicated on the red, green,
and white installation sticker. Placing
screws inside the red area will void the
warranty.
NOTE: Use only the provided #10 ½"
self-tapping screws. Using any other
size screws may result in internal
damage to the unit and/or system
failure.
THE PROVIDED SCREWS ONLY
SCREW IN GREEN AREA USING
Slide Plenum To This Dashed Line
THE PROVIDED SCREWS ONLY
SCREW IN GREEN AREA USING
Slide Plenum To This Dashed Line
DO NOT SCREW IN RED AREA
Slide Plenum To This Dashed Line
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THE PROVIDED SCREWS ONLY
SCREW IN GREEN AREA USING
Slide Plenum To This Dashed Line
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PLENUM INSTALLATION, CONTINUED
3. Seal all seams with foil tape.
Align Screw
With This Arrow
Slide Plenum To This Dashed Line
Align Screw
With This Arrow
Phantom Series
SUPPLY PLENUM:
1. Fit plenum over exposed anges.
Fig. 1 - ange detail
FLANGES
Fig. 2 - placement of plenum
Pre-drill two (2) ⁄" holes in
the locations shown.
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Page 18
PLENUM INSTALLATION, CONTINUED
2. Drill two (2) screws through the plenum (using the holes previously drilled in Step 1) to secure it to the unit housing. Use only the provided ⁄" x ¼" self-tapping screws.
3. Seal all seams with foil tape as shown.
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Phantom Series
PREPARING THE UNIT FOR INSTALLATION
The WhisperKOOL unit requires a dedicated 115V, 20-amp circuit. The unit draws a large amount of amps during its initial
startup. By designating a dedicated circuit breaker, you will guarantee the unit has enough power to run eectively. Contact an
electrician for assistance with the installation of this dedicated electrical circuit.
The unit must sit upright for 24 hours prior to installation. To prepare the unit for installation:
• Remove unit from box.
• Match the electrical outlet to the plug provided on the WhisperKOOL unit.
• Provide a dedicated circuit and wiring for the unit (see above).
• Provide a weatherproof plug for units connected outside.
Power surges and spikes can damage sensitive electrical equipment. WhisperKOOL recommends plugging the unit into a surge
protector or power conditioner in order to protect your system. As outlined in our terms and conditions, power surges and spikes
are not covered under warranty.
Do not use a GFI (ground fault interrupter) with this product.
In case the unit should lose power, check the home/main circuit breaker. If the unit does not respond properly, refer to the
Troubleshooting Guide.
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PREINSTALLATION WIRING
1. Remove the six (6) screws securing one of the center access panels on either side of the unit.
2. Insert a standard 18-5 thermostat wire through the small hole on the left side of the face plate as shown below, left.
3. Connect the 18-5 thermostat wire to the wires inside the unit as shown below. Connect the wires according to color:
green to green, blue to blue, yellow to yellow, and red to red. (The white wire will not be used.)
4. Replace the center access panel and re-secure using the six (6) screws removed earlier. Install a black strain relief around the
18-5 thermostat wire going into the unit as shown.
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Phantom Series
INSTALLING THE UNIT IN AN ATTIC
1. Locate the desired installation location.
2. Use a stud nder to locate the ceiling joists.
3. Place a piece of plywood atop the ceiling joists to support the unit's weight. Place the Ultimate Plus unit on top of the plywood
and make sure it rests securely.
4. Secure the unit to the ceiling joists according to state and local ordinances.
NOTE: WhisperKOOL strongly recommends the use of a secondary drain pan with the unit. Install the drain line according to the
diagram on page 23.
Plenum
Plywood
Ceiling joist
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Page 22
INSTALLING THE UNIT IN AN ADJACENT ROOM
1. Locate the desired installation location.
2. Mount the unit on a cement platform or some other structure which will keep it o the ground. Make sure that the drain line
T-tting is unobstructed and the drain line can hang down vertically.
3. Route the drain line to a vessel or drain as shown below.
NOTE: The drain line must be vertical.
Plenum
T-tting
Drain
Platform
Drain
line
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Phantom Series
DUCTING OVERVIEW
Use ductwork to connect the unit to the supply and return outlets in the wine cellar. Use only insulated ductwork to minimize
cooling losses, prevent sweating, and reduce noise. Use ductwork on the condenser section to redirect or absorb sound, bring in
outside air to the unit inlet, and/or exhaust the hot air.
Note: Do not exceed a total of 25 feet for each length of ductwork run and a combined total of 50 feet for both the supply
and return lengths.
Avoid crimping the exible ducts. This reduces airow, causing the unit to operate improperly. Be sure all ductwork and outer
surfaces in contact with the airow are insulated and have a vapor barrier on the outside. Uninsulated supply and return ducts
may cause bare, exposed metal surfaces to sweat, further degrading the insulation and equipment cooling capacity.
Do not allow sharp turns to squeeze or decrease the
inside diameter of the exible ducting.
General duct recommendations:
• Provide support for the exible duct to prevent sags and bends.
• The recommended duct sizes are 10” (return) and 8” (supply).
• The recommended register size is 12" x 12". The lter should also be 12" x 12", and located at the return register. Registers and
lters are not included with the unit.
• Stretch out the duct to make a smoother interior which reduces air resistance.
• Maximum duct length is 50 combined feet.
• No more than three 90° bends on each duct. Sweep 90° bends are recommended rather than sharp 90° bends.
• System can only operate with a minimum of 42°F ambient air. If the ambient air temperature is lower than 42°F, you must
duct air from an air-conditioned source within the house.
• Generously apply duct sealant to all metal seams to ll in gaps that can leak air. Allow sealant to dry until rm to the touch
before applying berglass insulation.
• Do not squeeze or reduce the inside diameter of the ducts, as this will reduce airow.
• Use short and straight ductwork where possible. Flexible duct must be insulated (R-8 insulation rating or higher).
• Check that all fan blades move freely.
• Keep air paths free of loose foreign objects and debris.
• Locate the supply and return grilles inside the cellar to create an airow pattern that maximizes air circulation in the room.
Avoid short circulation of the air.
DO NOT:
• Install through-the-wall return air grilles at oor level where they will collect dust from the oor.
• Locate the supply or return air grille where it is blocked by bottles, boxes, or cases.
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DUCTING CONFIGURATIONS
Fully Ducted
Heat Exhaust
Condenser Intake
Attic Mounted Unit
It is recommended that you use a condensate pan for this application.
Cold Air Supply — Cellar Side
Return Air — Cellar Side
NOTE: The condenser intake air must
remain between 42°F and 110°F.
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Condenser Exhaust
Cold Air
Condenser
Intake
Return Air
Fresh Air Intake
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Phantom Series
CONDENSATION DRAIN LINE
The condensation drain line tube is used to drain excess condensation from the unit to a proper discharge location. It is
important that the drain line tube be properly connected in order to prevent leakage and other problems associated with excess
condensation.
Failure to use the condensation drain line tube will void the warranty on the unit.
All units come with a drain line for additional removal of excessive condensate. It is mandatory to install the drain line with a “tee”
tting. During operation, the cooling unit will strip excess water from the air. However, in extreme humidity, additional condensate
will be removed. The drain line will prevent overow and leaking by allowing for discharge of the additional condensate.
Phantom Drain Line Installation
1. Wrap a barbed tee with Teon tape one or two turns clockwise.
2. Next, thread the barbed tee into a drain port and rotate until tight. Make sure the barbed parts of the tee are vertical.
3. Next, attach a piece of ½" ID clear plastic tubing to the lower barb of the tee.
4. Every six weeks, disconnect the drain line from the tee. Remove the tee from the drain ports and clean the tee. Then use the
supplied drain line brush to clean the interior drain line (see drain line information on page 31). Drop a pan tab into the drip tray
to prevent the buildup of microbial growth.
To prevent mold from growing, allow the drain line to hang above the water line.
Expanded Drain Line View
Right Side View
WRONG: Drain line is under water.
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Page 26
PHANTOM 3500 WITH 24V THERMOSTAT CONVERSION KIT
BLOWER
BLOWER
WIRING DIAGRAM
WHITE
24v
5
1234
NC
31
YELLOW
CRANKCASE
HEATER
BLACK
5
NO
C
42
BLUE
WHITE
BLACK
BROWN
FAN
LINE
NEUTRAL
COMPRESSOR
14
BLACK
BLACK
BLACK
1
BLUE
GREEN
YELLOW
RED
YELLOW
6
Solenoid
Relay
4
0
24V HOT
Transformer
24V COMMON
1
6
Fan
Relay
BLUE
BLUE
BLUE
4
0
THERMOSTAT
C
G
Y
R
RC
BLUE
LEGEND
Field Installed
Factory Installed
312 4
5
12345
BLACK
BLACK
FC
FAN CYCLE SWITCH
BLOWER
CAPACITOR
BLACK
BLACK
BLUE
GREEN
WHITE
BROWN
15
1
BROWN
BROWN
15
5
1
BLACK
BLUE
BLACK
BLUE
GREEN
GREEN
14
BROWN
5
GREEN
GREEN
CAPACITOR
BLOWER
WHITE
WHITE
5
WHITE
BLACK
BLUE
WHITE
1 234
WHITE
N
INLET
POWER
L
BLACK
WHITE
10
MOTOR
PROTECTOR
BLACK
12345
W
POWER
OUTLET
COMPRESSOR
RELAY
11
12
LM
13
R
S
C
GREEN
FF10HBX
COMPRESSOR
COMPRESSOR
CAPACITOR
4GDSU35
CONDENSER
4GDSU35
EVAPORATOR
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Phantom Series
PHANTOM 5000 WITH 24V THERMOSTAT CONVERSION KIT
WIRING DIAGRAM
WHITE
24v
24V HOT
Transformer
24V COMMON
1
6
Fan
Relay
BLUE
BLUE
BLUE
4
0
THERMOSTAT
C
G
Y
R
RC
BLUE
12345
NC
31
YELLOW
CRANKCASE
HEATER
BLACK
5
NO
C
42
BLUE
WHITE
BLACK
BROWN
FAN
LINE
NEUTRAL
COMPRESSOR
14
BLACK
BLACK
BLACK
1
BLUE
GREEN
YELLOW
RED
YELLOW
6
Compressor
Relay
4
0
312 45
LEGEND
Field Installed
Factory Installed
12345
BLACK
BLACK
FC
FAN CYCLE SWITCH
BLOWER
CAPACITOR
BLACK
BROWN
1
1
BLUE
GREEN
WHITE
5
5
BROWN
BROWN
1
1
BLACK
BLACK
BLUE
BLACK
BLUE
GREEN
GREEN
14
BROWN
5
GREEN
GREEN
CAPACITOR
BLOWER
WHITE
WHITE
5
5
WHITE
BLACK
BLUE
WHITE
1 234
WHITE
N
INLET
POWER
L
5
BLACK
WHITE
MOTOR
PROTECTOR
RELAY
1234
W
POWER
OUTLET
COMPRESSOR
BLACK
LM
GP12PE
COMPRESSOR
C
A
P
GREEN
4GDSU35
CONDENSER
BLOWER
4GDSU35
EVAPORATOR
BLOWER
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Page 28
PHANTOM 8000 WITH 24V THERMOSTAT CONVERSION KIT
BLOWER
BLOWER
WIRING DIAGRAM
WHITE
24v
5
1234
NC
31
YELLOW
CRANKCASE
HEATER
BLACK
5
NO
C
42
BLUE
WHITE
BLACK
BROWN
FAN
LINE
NEUTRAL
COMPRESSOR
14
BLACK
BLACK
BLACK
1
BLUE
GREEN
YELLOW
RED
YELLOW
6
Compressor
Relay
4
0
24V HOT
Transformer
24V COMMON
1
BLUE
BLUE
BLUE
BLUE
Fan
Relay
4
0
THERMOSTAT
C
G
Y
R
RC
Field Installed
Factory Installed
6
312 45
LEGEND
12345
BLACK
BLACK
FC
FAN CYCLE SWITCH
BLOWER
CAPACITOR
BROWN
BLACK
BLUE
GREEN
WHITE
BROWN
15
15
BROWN
BLACK
BLACK
BLUE
BLACK
BLUE
BROWN
BROWN
GREEN
GREEN
GREEN
WHITE
GREEN
WHITE
51 51
CAPACITOR
14
BLUE
WHITE
BROWN
BLACK
WHITE
5
1 234
WHITE
BLOWER
N
INLET
POWER
L
BLACK
WHITE
5
4
BLACK
12345
W
POWER
OUTLET
2
RELAY
1
COMPRESSOR
LM
WHITE
BLACK
COMPRESSOR
CAPACITOR
BLUE
GREEN
SC18G
COMPRESSOR
S
R
C
MOTOR
PROTECTOR
4GDSU35
CONDENSER
4GDSU35
EVAPORATOR
Page 26 | 1-800-343-9463
PH 080718
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Phantom Series
UNIT OPERATION
The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).
Initial Start-Up
Set the thermostat to COOL and fan switch to AUTO. Lower
the setpoint to the desired cellar temperature. (A temperature
of 55°F is the recommended setpoint.) See thermostat
instructions for details.
Normal System Cycle
The thermostat should turn the cooling system on when it
senses a temperature one (1) degree higher than the setpoint.
See thermostat instructions for details.
Anti-Short Cycle
Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and o within a short
period of time. During the anti-short cycle, the compressor
will typically remain o for 5-7 minutes. See thermostat
instructions for details.
Fan Operation
If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.
Anti-Frost
Systems equipped with a 24V thermostat conversion kit do
NOT have an anti-frost feature. To reduce the possibility of the
evaporator coil icing up, avoid setting the thermostat lower
than 55°F.
NOTE: To ensure correct system operation, the 24V thermostat
must be placed inside the wine cellar, preferably in a central
location away from any airow.
www.whisperkool.com | Page 27
Page 30
NOTES
Page 28 | 1-800-343-9463
PH 080718
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Phantom Series
TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator
Possible cause Solution
Evaporator coil is dirty Clean the coil with a vacuum. If coil is very dirty, use a spray bottle
with a small amount of liquid dish detergent or coil cleaner. Spray coil,
let set for ve minutes, then ush with fresh water.
There is something blocking the supply and/or return air Remove blockage
The evaporator fan is not turning on Call a service tech to troubleshoot
The unit has not gone through an Anti-Frost Cycle yet Check the coil for surface ice. Melt with blow drier until coil is warm to
the touch. Soak up water with a towel.
The unit continues to ice Observe ice formation pattern. If only part way up the coil face, unit
could be low on refrigerant. If all the way up, the coil may be dirty or
airow is blocked.
Unit does not run/power up
Possible cause Solution
Unit is not plugged in Make sure the unit is plugged into an outlet
Power switch not on Turn unit on by pressing the power button on the control
Line voltage is incorrect rating for unit Check line voltage to make sure there is 110V-120V
Bottle at setpoint Lower setpoint
Thermostat not calling for cooling Lower setpoint
Faulty thermostat or wiring Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible cause Solution
The temperature of the room to which the unit
exhausts exceeds 110°F
The unit is undersized for the cellar Order correct size unit
There is something blocking the supply and/or return air on
evaporator or condenser side of the unit
Unit is mounted too low in the cellar Relocate unit so the distance from the ceiling and top of the unit or
One or more of the fans is not turning on Call Customer Service at 1-800-343-9463
Compressor is not turning on Call Customer Service at 1-800-343-9463
Compressor keeps cycling on overload Make sure all fans are working and there is no airow obstruction
Poor seal around door Make sure there are no air gaps around the door. If door seal is
Setpoint too high Lower the setpoint
Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face, unit could
Intake temperature needs to drop below 110°F
Remove airow obstruction
cold air supply duct is no more than 18”
damaged, replace it.
be low on refrigerant. If so, call Customer Service at 1-800-343-9463.
System runs constantly
Possible cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar in accordance with this manual
www.whisperkool.com | Page 29
Page 32
Unit leaks water
Possible cause Solution
Unit is level
Drain line clogged or kinked Check drain line to make sure water can ow freely
Drain is clogged, preventing water from escaping 1. Disconnect exterior drain line and clear it out; run provided drain
Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain
Coil is iced, causing drip tray to freeze and water to overow Melt ice with blow drier. Soak up with a towel.
System should have a two-degree (2°) pitch towards the exhaust side
line brush through the drain port and into the interior drain line.
2. Open access door and, using a ashlight, check drain line for
blockage; drop a pan tab into the drip tray to prevent further
blockages.
Unit runs but does not cool
Possible cause Solution
Lack of airow Make sure fan is unobstructed and coil is clean
Compressor not running Call Customer Service at 1-800-343-9463
Unit undersized Call Customer Service at 1-800-343-9463
Compressor is overheating Shut unit o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to ow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463.
Evaporator fan runs but compressor does not
Possible cause Solution
Running an Anti-Frost cycle Check evaporator coil temperature
Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463
Compressor may have overheated Shut unit o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to ow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463.
Compressor runs but evaporator fan does not
Possible cause Solution
Faulty fan motor Call Customer Service at 1-800-343-9463
Faulty thermostat Call installing technician to troubleshoot
Compressor short cycles
Possible cause Solution
Unit low on refrigerant charge Call Customer Service at 1-800-343-9463
Condensing fan motor/capacitor faulty Call Customer Service at 1-800-343-9463
Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463
Humidity in cellar too low
Possible cause Solution
Not enough moisture Install a humidier or decorative fountain in the wine cellar
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PH 080718
Page 33
MAINTENANCE SCHEDULE
Phantom Series
Monthly
Every Six
Weeks
Quarterly
Annually
1. Check lters and clean if necessary
2. Check for unusual noise or vibration
3. Check exterior drain line to see if it is above the waterline (when draining into a vessel)
1. Remove one of the side panels (one not attached to a blower). Using the supplied drain line brush,
clean the interior drain line leading from the drip tray. (See instructions below for more details.)
2. Drop a pan tab into the drip tray.*
1. Clean lters**
2. Replace lters on ducted units
1. Replace lters if worn or plugged beyond cleaning
2. Use a vacuum with brush attachment to clean coils; be careful not to crush coil ns
3. Inspect for corrosion
4. Check wiring connections and integrity of cords
5. Examine duct work for cracks or possible leaks
6. Pour a 50/50 bleach solution into the exterior drain line every spring
DRAIN LINE CLEANING INSTRUCTIONS
1. To clean the drain line, rst remove one of the panels on the evaporator side of the unit in order to gain access to the internal
compartment.
2. Remove the two (2) clear plastic drain hoses connected to the 90-degree barbed elbow tting.
3. Insert the provided drain line brush into the drain line from the exterior of the unit. Perform several passes to ensure that all scale
buildup and microbial growth has been removed.
4. Insert the provided drain line brush into the drain line from the interior of the drip tray. Perform several passes to ensure that all
scale buildup and microbial growth has been removed.
5. Reconnect the clear plastic drain hoses to the 90-degree barbed elbow tting.
*Pan tabs kill bacteria and related odors, remove sludge and scale, and help to prevent water damage caused by condensate overow. They are non-corrosive and easy to install. Simply use the access door to drop a pan tab into the drip tray every six weeks.
**WhisperKOOL recommends lters with a mean eciency reporting value (MERV) of 4 or better. Filters are not included with the
unit.
WARNING: Keep pan tabs out of reach of children. They contain quaternary ammonium chloride and can cause skin and eye irritation.
They are harmful or fatal if ingested. Wear protective gloves when handling pan tabs. Wash hands thoroughly after handling. If pan tabs
make contact with eyes, rinse cautiously with water for several minutes. In case of an emergency, call 1-800-255-3924 (24 hours).
www.whisperkool.com | Page 31
Page 34
TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:
• The model and serial number of your WhisperKOOL system(s).
• Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room size.
• Photos of the cellar and installation location may be needed.
Contact WhisperKOOL Customer Service
1738 E. Alpine Ave
Stockton, CA, 95205
www.whisperkool.com
Email: support@whisperkool.com
Phone: 209-466-9463
US Toll Free: 1-800-343-9463
Fax: 209-466-4606
ACCESSORIES FOR COOLING UNITS
WhisperKOOL oers accessories to enhance and customize your wine cooling unit.
Condensate Pump Kit
The condensate pump kit is designed as an automatic condensate removal pump for water dripping out of our cooling units’
drain line. The pump is controlled by a oat/switch mechanism that turns the pump on when approximately 2¼” of water
collects in the tank, and automatically switches o when the tank drains to approximately 1¼”. The condensate pump kit allows
the excess condensate to be pumped up to 20 feet away from the unit.
Phantom Ducting Kit
This kit allows either side of the unit to be ducted. Duct the cold air through a vent into the cellar, duct the hot exhaust air out of
the home. This option allows for total installation exibility.
Note: Flex or rigid ductwork is not included.
Accessories can be purchased at www.whisperkool.com
Page 32 | 1-800-343-9463
PH 080718
Page 35
PRODUCT WARRANTY INFORMATION
The Coolest Thing In Wine Storage
WhisperKOOL Product Terms and Conditions
Including Product Limited Warranty And Product Installation Requirements
For WhisperKOOL Phantom Series
ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.
1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and
Owner’s Manual are shipped with each unit and, if another copy is needed, replacement copies can be
downloaded from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a
new copy. WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any
time, for any reason, without notice.
2. WhisperKOOL Product Limited Warranty:
A. Two (2) Year Limited Warranty: For the period of TWO (2) YEARS (the “Limited Warranty Period”) from the date of original
sale of a Product by WhisperKOOL, if a WhisperKOOL Product is found to be defective in material or workmanship after
undergoing WhisperKOOL’s Customer Service troubleshooting, then, subject to the WhisperKOOL Product Limited
Warranty Limitations and Exclusions as well as the other Terms and Conditions stated herein, WhisperKOOL will do the
following, as appropriate, for the end user (“End User”) who has installed and is actually using the Product, with regard to
LABOR, PARTS and FREIGHT:
1. LABOR — Repair or replace (at WhisperKOOL’s sole option) the Product to the End User; and
2. PARTS — Supply to the End User, new or rebuilt replacement parts for the Product in exchange for the return of
defective parts; and
3. FREIGHT — Cover normal ground freight charges for parts, and, in the event the Product is not repairable in the
eld, cover normal ground freight charges (within the continental United States) for the repair or replacement of the
Product.
B. Five (5) Year Compressor Limited Warranty: WhisperKOOL Products’ compressor only will be covered for ve (5) years
from date of purchase. Labor and freight of the compressor is the End Users responsibility.
C. Product Warranty Limitations and Exclusions:
1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of God,
commercial use, accident, misuse, abuse, negligence, or modication to any part of the Product. Delivery and
installation of the Product, any additional parts required, as well as removal of the Product if warranty work is
required, are all at the sole cost, risk and obligation of the End User.
2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of the
Product by anyone other than a technician approved by WhisperKOOL to service the Product.
3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”
4. Product that has been replaced during warranty period does not extend the warranty period past the original date
of purchase.
5. (5) This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this
warranty.
6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is evidence
that the Product is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order
to obtain limited warranty service.
7. This limited warranty is void if the factory applied serial number has been altered or removed from the Product.
www.whisperkool.com | Page 33
Page 36
8. This limited warranty is voided if installed in an enclosure of insucient design that does not follow the Product
installation requirements stated herein and in the Owner’s Manual.
9. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids this
limited warranty.
10. The End User must rst contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.
11. This limited warranty does not cover Product being concealed by, but not limited to; vegetation, fabric, shelving,
mud, snow, or dirt. Product must not be painted or limited warranty will be void.
12. This limited warranty does not cover exposure to corroding environments such as, but not limited to; petroleum and
gasoline products, cleaning solvents, caustic pool chemicals, and marine air.
13. This limited warranty does not cover any cause not relating to Product defect.
14. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE PRODUCT, DOES NOT
START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER WARRANTIES (EXPRESS OR IMPLIED)
WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL,
SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY
DISCLAIMED. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This
limited warranty gives you specic legal rights, and you may have other rights, which vary from state to state.
15. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and
End User Requirements may, at WhisperKOOL’s sole discretion, void this limited warranty.
16. No one has any authority to add to or vary the limited warranty on this Product.
3. Product Installation Requirements:
A. Prior to installing a WhisperKOOL Product, the End User must read the WhisperKOOL Owner’s Manual and thereafter
the End User must follow the required installation, use and maintenance procedures set forth by WhisperKOOL in
WhisperKOOL’s Owner’s Manual. The Owner’s Manual is shipped with each Product and if another copy is needed,
replacement copies can be downloaded from WhisperKOOL’s website (www.whisperkool.com) or by contacting
WhisperKOOL directly for a new copy of the Owner’s Manual.
B. It is highly recommended that the End User obtain the assistance of a wine storage professional.
C. Failing to address all of the variables associated with proper installation will cause the Product to operate incorrectly and
limit both the Product’s ability to cool and the longevity of the Product itself.
D. The End User is responsible for all risks and costs of installation of the Product, including but not limited to all labor costs
as well as cost of any additional parts required for the proper and complete installation of the Product. The End User is
responsible for all risks and costs of removing the Product if limited warranty work is required.
E. The Product cannot operate at its optimum capacity if airow is constricted by ducting or venting the exhaust side of the
Product into a location with inadequate ventilation.
4. Maintenance Requirements
It is the End User’s responsibility to clean o any accumulated dust, lint, or other debris from the front and rear intake
grills. Failure to do this on a regular basis will restrict the airow and may aect the Product’s ability to function properly.
Periodically cleaning the Product’s vents will help assure maximum cooling eciency. The drain line tube must also be
checked and kept clean and free of debris and mold to maintain proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and
out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered,
mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can result in costly and
reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualied and experienced mold
remediation specialist.
Page 34 | 1-800-343-9463
PH 080718
Page 37
5. Additional End User Costs And Responsibilities
The following items are not covered under any warranty and are the sole responsibility of the End User:
A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and
requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
B. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in
the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the safety and preservation
of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage
environment.
C. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of any additional
parts necessary to complete the installation.
D. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part thereof, unless
such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being performed.
6. Sales and Use Tax
WhisperKOOL only collects California sales tax for orders shipped within the State of California. WhisperKOOL does not
collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the taxing
authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each check with
their state’s taxing authority for sales and use tax regulations.
7. Customer Service and Troubleshooting
WhisperKOOL’s Customer Service department is available to answer any questions or inquiries for End Users regarding a
WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:00 a.m. to
4:00 p.m. (PST), at 1-800-343-9463. WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California
95205.
8. Miscellaneous Terms and Conditions
A. Return Policy: All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product
and are subject to a twenty ve percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is
responsible for all return shipping costs (including customs fees and duties, if applicable).
B. Security Interest: WhisperKOOL retains a security interest in each Product until payment in full.
C. Construction and Severability: Every provision of these Terms and Conditions shall be construed, to the extent possible,
so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of competent
jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held, be deemed
severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-severed provisions will
remain in full force and eect.
D. Governing Law/Choice of Forum: The laws of the State of California (without regard for conicts of law) shall govern
the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9 inclusive, including
Product Limited Warranty And Product Installation Requirements), and further these Terms and Conditions of Sale shall
be interpreted as though drafted jointly by WhisperKOOL and Purchaser. Any dispute will be resolved by the courts in
and for the County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby
irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach
or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to
be a waiver of any preceding or subsequent breach or default.
E. Correction of Errors and Inaccuracies: These Terms and Conditions may contain typographical errors or other errors or
inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to change or update
these Terms and Conditions, at any time without prior notice.
www.whisperkool.com | Page 35
Page 38
9. Questions, Additional Information And Technical Assistance
A. Questions: If you have any questions regarding these Terms and Conditions or wish to obtain additional information,
contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:
Customer Service
WhisperKOOL Corporation
1738 E Alpine Ave
Stockton, CA 95205
E-mail: support@whisperkool.com
Web: www.whisperkool.com
B. Technical Assistance: WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m.
(PST). The Customer Service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:
1. The model and serial number of your WhisperKOOL UNIT.
2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and room
size.
Model ______________________________________ Serial Number __________________________
Installed by __________________________________________ Date __________________________
Page 36 | 1-800-343-9463
PH 080718
Page 39
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1-800-343-9463
www.whisperkool.com
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