WHISPER KOOL MINI PLATINUM SPLIT VERSION 3 Owner's Manual

MINI PLATINUM SPLIT

VERSION 3

OWNER’S MANUAL

NOTICE: To activate the split system warranty,

the installing certied HVAC/R service tech

must complete the split system warranty

checklist and send back to CellarCool.

The Coolest Thing In Wine Storage

Conforms to ANSI/UL Std 427

Certied to CAN/CSA Std C22.2 No. 120

We manufacture, test and certify 100% of our wine cooling units in

the USA. By sourcing the best components and closely controlling our

manufacturing processes, we can assure the highest-quality,

lowest defect manufacturing rates in the industry.

Copyright © 2012. WhisperKOOL. All rights reserved.

WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.

Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.

WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.

Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.

Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.

01.04.2017

TABLE OF CONTENTS

Introduction ................................................................ 2

Before You Start ............................................................. 3

Receiving & Inspecting the System ........................................... 4

Quick Reference Guide

System ................................................................... 5

Display Layout & Unit Specications .......................................... 6

Preparing the Wine Cellar .................................................... 7

Liquid-Measuring Thermostat (Bottle Probe) ................................. 10

System Operation .......................................................... 11

Controller Functions ........................................................ 13

Troubleshooting Guide .....................................................18

Mini Split

Maintenance Schedule .....................................................20

Technical Assistance & Accessories .......................................... 21

Installation Terms & Conditions ............................................. 22

INTRODUCTION

Customer Service

Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best
possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit
WhisperKOOL.com.

Using the Manual

This manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the longevity of your
cooling unit, the equipment should be installed as outlined in the technician’s manual. It is also vital to establish a proper care
and maintenance schedule. Please read and review this manual carefully and keep it for future reference.

What is the WhisperKOOL Cooling System?

The WhisperKOOL cooling system is a specialized refrigeration system designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. This system produces minimal in-cellar
noise and has the most lenient exhaust requirements. An exterior housing is required for outdoor condensing unit installations.

How Does the Cooling System Work?

Similar to the air conditioning systems used for homes, the evaporator unit (fan coil unit) and condensing units are installed
in separate locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine
cellar, with the condensing unit is located either outside or in a remote indoor location that is ventilated. An exterior housing is
required for outdoor condensing unit installations.

Temperature Setting

The system is designed to maintain a cellar temperature of 55°F as long as the ambient temperature does not exceed 110°F.

WARRANTY REGISTRATION

In order to activate the warranty of your system, the verication and operational

documentation must be completed by the certied refrigeration technician

installing your system and submitted via mail, fax, or e-mail.

Mail to:
WhisperKOOL
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505

Fax to:

209-466-4606

Scan and email to:

[e-mail]

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1-800-343-9463

BEFORE YOU START

1. Inspect all components prior to installation. If damage is found, please contact your distributor or WhisperKOOL Customer
Service at 1-800-343-9463.

2. The evaporator unit and condensing unit each require a dedicated 115V, 20-amp circuit. Use a surge protector with the unit.
Do not use a GFI (ground fault interrupter) line.

3. The evaporator unit and condensing unit require no communication lines unless the system is equipped with a Cold Weather
Start Kit. If the system is equipped with a Cold Weather Start Kit, a low-voltage 18-2 thermostat wire will need to be run
between the evaporator unit (fan coil unit) and the condensing unit.

4. You are REQUIRED to install a drain line to remove condensation from the evaporator unit (fan coil unit).

5. The warranty is not active until a warranty checklist has been received, reviewed, and approved.

6. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine storage
consultant with a valid contractor’s license to build your wine cellar.

7. WhisperKOOL requires that all split systems be installed by a certified HVAC-R technician only. NATE or equivalent is
recommended.

If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further
questions or concerns, or need assistance, please contact WhisperKOOL’s Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.

www.whisperkool.com | Page 3

RECEIVING & INSPECTING THE SYSTEM

Upon receiving your WhisperKOOL unit:

• Use caution when lifting and check package for damage.

• Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A

shipment may include one or more boxes containing accessories.

• Before opening the container, inspect the packaging for any obvious signs of damage or mishandling.

• Write any discrepancy or visual damage on the bill of lading before signing.

• Allow the condensing unit to sit for 24 hours prior to start-up. The condensing unit can be placed in the installation

location, piped and evacuated during this time.

Note: WhisperKOOL units are manufactured in the USA and tested prior to shipment.

• Review the packing slip to verify contents

• Check the model number to ensure it is correct.

• Check that all factory options ordered are listed.

If any items listed on the packing slip do not match your order information,

contact WhisperKOOL Customer Service immediately.

Check all shipped boxes for the following contents:

Evaporator Unit (Fan Coil Unit) Box:

(1) Platinum Mini Split evaporator unit (fan coil unit)

Documentation bag:

• Mini Split Version 3 owner’s manual

• Mini Split Version 3 technician’s manual

• R-134a split system warranty checklist

Accessory kit bag:

• Retractable bottle probe

• KDT Plus display cable (50 feet)

• KDT Plus wall mount bracket assembly

• KDT Plus ush mount bracket assembly

• KDT Plus display assembly

• Flush mount template

• Evaporator installation hardware bag

• KDT Plus hardware bag

Condensing Unit Box:

(1) Condensing unit

Evaporator installation hardware bag:

• (2) ½” x ½” nylon barbed tting

• (1) ½” barbed tee

• (1) Double-D strain relief

• (4) ¾” adhesive cable tie mounts

• (2) Small cable ties

• (4) #8 x 1¾” hex-head screws

KDT Plus hardware bag:

• (1) ⁄” OD grommet

• (2) ½” nylon hole plug

• (4) #6 x 1” Phillips zinc Type A screw

• (4) 8-10 x ⁄” blue plastic screw anchor

Condensing unit accessory kit:

• (1) Filter drier

• (1) Sight glass

Please leave the unit in its original box until you are ready for installation. This will allow you to move the product safely without
damaging it. When you are ready to remove the product from the box, refer to the installation instructions.

TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.

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Front / Side View

Evaporator unit (fan coil unit)

Mini Split

QUICK REFERENCE GUIDE

Rear / Side View

Filter grille

Mounting keyholes (4)

REAR VIEW

THROUGH THE WALL

(Option 1)

Knockout for wiring

Line set knockout

Knockout for drain line

INSIDE CELLAR (Option 2)
Knockout for drain line

Line set knockout

Knockout for wiring

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Compressor is on

°

F

°

F

Fan is on

Anti-Frost Cycle
running

DISPLAY LAYOUT

Alarm is present

Return to Previous

Menu

View/Change Set Point

Enter User Menu

Power On/O

(hold for 5 sec)

55°F

Scroll Button

Change Set Point

Scroll Button

Change Set Point

Unlock Button

(hold for 1 sec)

PLATINUM MINI SPECIFICATIONS

Model

Cellar Size (cu. ft.) 500

Dimensions 20”w x 10.5”h x 13”d 11.5”w x 8.9”h x 16”d

BTUh with 90°F air enter­ing the condenser coil.

Mini Evaporator Unit

(Fan Coil Unit)

(Air-Cooled Condensing Unit)

1730

Mini Condenser

CFM 99 190

Refrigerant R-134a

Condensing Unit HP 1/6

Voltage Rating 115V (15-amp dedicated circuit required)

Weight (lbs) 25 38.8

AMPS (Starting/Running) 2/1 13.8/3.44

dBA 51 65

Line Set Suction line ⁄” OD; liquid line ¼” OD

Drain Line ½” ID clear plastic tubing (not included)

Installation

Thermostat

Temp. Delta

Warranty 2 years (parts and labor)

Evaporator unit (fan coil unit) is installed in the cellar. The condensing unit is installed up to
100 line feet away and in accordance with the installation specications found in the
technician’s manual.

Digital display

55°F temperature dierential
(maintains proper cellar temperature when exhaust environment does not exceed 110°F)

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electric conduit is a “duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.

PREPARING THE WINE CELLAR

The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improp­erly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and
other negative side eects.

It is highly recommended that you obtain the assistance of a wine storage professional.

Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build
well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specic needs which we do not address.

Wall & Ceiling Framing

Build wine cellar walls using standard 2x4 or 2x6 boards and ceiling joists without violating local or state codes in
your area. As a general rule, the thicker the walls and the higher the insulation value, the more consistent your cellar
temperature will be.

Insulation

Insulation is REQUIRED in order to properly use WhisperKOOL products. It is vital that all walls and ceilings be
insulated to keep the cellar temperature as consistent as possible during the summer and winter months. Standard
berglass or rigid foam insulation is normally used in cellar construction; in some cases, “blown-in” insulation is used.
The R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation. The
higher the R-value, the more resistant the insulation is to conducting heat, and the more consistent your wine cellar’s
temperature will be. Using higher R-values in insulation will lower your operating costs and WhisperKOOL unit run
time. (R-13 is the recommended minimum; R-19 is preferred for interior cellar walls, and R-30 for ceilings and exterior
walls.)

Vapor Barrier

Water vapor creates its own pressure, separate from the ambient air pressure, and will intrude into colder/drier
areas. A vapor barrier is REQUIRED in order to prevent the intrusion of water vapor and maintain the correct cellar
temperature and humidity. It is recommended that 6-millimeter plastic sheeting be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the
outside, then the plastic must be applied from within the cellar. The most common method is to wrap the entire
interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls
and ceiling must be wrapped in plastic for a complete vapor barrier.

In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm moist
air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that
cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit.

Note: High humidity signicantly increases the heat load on the cooling system.

Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will cause a moisture leak and must be sealed. The

www.whisperkool.com | Page 7

Mounting the Evaporator Unit (Fan Coil Unit)

The evaporator unit (fan coil unit) must be mounted within 18“ of the top of the room in order to achieve sucient cooling.
As the room cools down, the warm air will rise to the ceiling. Mounting the unit high in the room will create a consistently
cool environment by capturing the warm air and replacing it with cool air. Mounting the unit low in the room will result in a
temperature variation in the room due to the unit’s inability to draw warm air from the ceiling of the cellar to the unit itself, and
cold air settling to the oor.

Keep Clear

Wine Cellar

Unobstructed Airow

Unobstructed airflow to and from the system is critical for the evaporator unit (fan coil unit) and condensing units overall

performance and lifespan. A minimum of 3 feet of clearance (5 feet is ideal) on all sides is crucial. The air the fans blow
needs to circulate and either dissipate or absorb heat from the space. The more air to exchange, the more efficient the system will
operate.

Note: Avoid attempting to camouflage the unit. This will restrict airflow and thus the systems ability to work efficiently.

Door and Door Seal

An exterior grade (1¾”) door must be installed as a cellar door.
It is essential that weather stripping is attached to all 4 sides of
the doorjamb. A bottom “sweep” or threshold is also required.
The door must have a very good vapor seal to prevent warmer
moist air from leaking into the cellar. One of the most common
problems with cooling systems running continually is due to
the door not sealing properly. In cases where glass doors

are used and the room size is close to the recommended
system size, the next larger size WhisperKOOL system
should be used. This will compensate for the insulation loss

due to the lower insulating rating of glass.

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Ventilation

The necessity of dissipating heat away from the condensing unit is critical to the unit’s performance and cannot be overstated. As
the system operates and cools, a greater amount of heat is generated on the condensing side of the system. Adequate ventilation
is required in order to dissipate heat away from the condensing unit. If ventilation is inadequate, the exhaust will heat up the area
or room and adversely aect the system’s ability to cool. In some cases, it may be advisable to install a vent fan to dissipate heat

within the exhaust area on the condensing side of the system. However, you must have a fresh air inlet as well.

Note: If you are unsure about having adequate ventilation in your install location, please
contact us to assess your specic installation at [e-mail] or 1-800-343-9463.

Evaporator unit (fan coil unit)

BACK - EXHAUST SIDE

FRONT - WINE CELLAR

Condensing unit

Exterior cellar wall

Ambient Temperature Factor

The cooling system has the ability to cool a wine cellar eciently to 55°F as long as the ambient temperature of the
area that it is exhausting to does not exceed 110°F. Therefore, you want to exhaust the condensing unit in a space which will not
exceed 110°F. Otherwise the system will not have the capacity to keep the wine at a desirable 55°F.

WARNING! Allowing your system to operate in high ambient temperatures for

extended periods of time will greatly decrease the life of your system and void

your warranty. The cooler the temperature of the air entering the condenser coil,

the more cooling capacity the system has. The less heat gain through the common

wall, the less the electricity consumption.

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LIQUIDMEASURING THERMOSTAT SYSTEM BOTTLE PROBE

WhisperKOOL cooling units come with a liquid-temperature-measuring thermostat. The self-calibrating probe con-

tains a sensor chip, which communicates back and forth with the thermostat. This results in a consistent temperature

setting and accuracy. Wine should be kept at a very precise, controlled temperature and humidity. By measuring the

liquid temperature rather than air, the unit will operate 75–80% of the time.

Setting up the Bottle Probe:

1. Locate an empty wine bottle.

2. Fill it 75% full with room-temperature tap water.

3. Place bottle probe securely into bottle as seen in Figure 1.

4. Place bottle off to the side of the unit in your wine cellar, with the probe level.

5. To ensure a consistent temperature, place bottle probe approximately three
(3) feet away from the air output and not in the flow of the air.

It is recommended that the bottle be placed in a central location of your
wine cellar. Avoid pulling too much on the probe cord. It may become

disconnected resulting in limited functionality of the unit.

Note: The thermostat can be set between 55–70°F.

Remember: The unit operates based on the temperature of the water.

Do not be misled by thermostats reading air temperature. The air temperature
in the cellar will be cooler than the liquid temperature of the wine while it is
reaching the optimum balanced temperature.

Figure 1

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SYSTEM OPERATION

Mini Split

Initial Start-Up

When the unit is plugged in and power is sent to the
controller, a beep will sound, conrming that the control­ler is getting power. All LEDs on the display will blink three
times. Three dashes will then appear on the screen. All display
LEDs will then blink three times. Once the controller has gone
through the initial startup process, and all LEDs have cycled,
the home screen will be displayed.

Set Point

The set point is preset at the factory to 55°F. It can be adjusted
by the customer between 55–70°F in one-degree increments.

Indoor Fan Operation

The indoor fan will run when the controller is calling for cooling
and turn o once the cooling cycle has ended. During the
cooling cycle, the system will remove some relative humidity
from the cellar. Some of the humidity that was removed can
be reintroduced into the cellar by adjusting the “fan on” and

“fan o” functions. (The cooling system is not equipped with a

humidier and does not add humidity.)

The FOF cycle should be shortened rst. This will reduce the
amount of time that the fan remains o following a cooling
cycle. When the unit has completed a cooling cycle, the
compressor and the condenser fan will turn o, but the
indoor fan will continue to run for whatever length of time the
customer has set. The Fon function may then be lengthened to
allow the fan to run longer and reintroduce moisture from the
evaporator coil back into the wine cellar.

For more information about fan settings, refer to the User
Menu on page 16.

Anti-Short Cycle

The Anti-Short Cycle ensures that the unit will remain o for a
period of ve minutes after the unit has reached the set point.
This allows the pressure in the refrigeration system to equalize
prior to starting the compressor.

Anti-Frost Cycle
When the evaporator probe senses a temperature of 26°F for
a duration of one minute, an Anti-Frost Cycle will be initiated.
This will shut down the compressor, allowing the evaporator
fan to run and melt any frost accumulation on the coil. While
the Anti-Frost Cycle is running, “dEF” will be displayed on the
screen. The compressor will remain o until the evaporator coil
reaches 40°F, or for a maximum of one hour. The unit will then
return to normal operation.

Operation in Low Ambient Temperatures

If the condensing unit is installed outdoors (where it will be
exposed to low ambient temperatures), the condenser fan will
cycle on and o. The purpose of the fan cycling is to maintain
the system’s high side pressure, which will ensure an adequate
refrigeration process.

Digital Display

The display is designed to give the user the ability to adjust
the set point, Fon/FOF parameters, and other settings. (See
User Menu on page 16 for more details.) The bottle probe
temperature is displayed by default. “dEF” will be displayed
during an Anti-Frost Cycle. The bottle probe and evaporator
probe temperatures can be accessed by pushing the SET
button and scrolling through “Pb1” (bottle probe) and “Pb2”
(evaporator probe). The light button may be used as an unlock
button.

Safety Features

In the event of a faulty bottle probe, the compressor will cycle
o for 10 minutes and on for 40 minutes. “E1” will be displayed
on the screen.

Alarms

See “Alarm Codes” in the Controller Functions chart.

Once the solenoid relay is de-energized, the controller must
wait ve minutes before reenergizing the relay. This prevents
the compressor from repeatedly turning o and on. If the unit
is calling for cooling during this time, the compressor icon will
blink, indicating that cooling is needed but the controller is
waiting for the Anti-Short Cycle delay.

www.whisperkool.com | Page 11

°

F

°

F

DISPLAY LAYOUT

Return to Previous

Menu

View/Change Set Point

Enter User Menu

(hold for 3 sec)

Compressor is on

Fan is on

Anti-Frost Cycle running

55°F

Alarm is present

Scroll Button

Change Set Point

Scroll Button

Change Set Point

Power On/O

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Unlock Button

(hold for 1 sec)

MSP 090517

Button Normal Functions

55°F

55°F

55°F

INITIAL STARTUP

UNLOCKING THE
DISPLAY

ON/OFF

Mini Split

CONTROLLER FUNCTIONS

When the unit is plugged in and power is sent to the controller, a beep will sound, conrming
that the controller is getting power. All LEDs on the display will blink three times. Three dashes
will then appear on the screen. All display LEDs will then blink three times. Once the controller
has gone through the initial startup process, and all LEDs have cycled, the home screen will be
displayed.

Press and hold any button for one second to unlock the display. (A white LED will appear in the
top left corner of the button being pressed.) A beep will sound, signifying that the
display is unlocked. NOTE: The display must be unlocked before any button functions become
available.

To turn the unit ON, press and hold the ON/OFF button until the red LED turns OFF.

To turn the unit OFF, press and hold the ON/OFF button until the red LED turns ON.

UP/DOWN

SET

ESC

The up and down arrows are used to navigate through menus and adjust parameters such as
set point, Fon/FOF, etc.

• To change the set point, press the SET button. When “SEt” is displayed on the screen, press
the SET button once more. Use the UP and DOWN ARROW buttons in order to change the
value until the desired set point is reached.

• The SET button allows you to view the set point, evaporator temperature, bottle tempera­ture, alarms, and the hidden menu.

• Press the SET button once. “SEt” will be displayed. Press the UP or DOWN ARROW buttons
to scroll through ALr, Pb1, or Pb2.

Set Set point

Alr Alarm folder

Pb1 Liquid (bottle probe) temperature

Pb2 Evaporator coil temperature

• Press the SET button again to view any of these values.

• Hold the SET button for approximately 5 seconds to enter the User Menu. (More informa-

tion about the User Menu is available on page 16.)

• Other parameters in the User Menu which are not available for adjustment include: idF,
rEL, and LAn.

This button conrms changes made to parameters such as the set point and returns you to
the previous menu.

LIGHT

The light function is not in use. However, this button can still be used to unlock the display.

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Icon Meaning

SNOWFLAKE

ICON GLOSSARY

NOTES

Blinking: The unit is calling for cooling, but must wait ve minutes before restarting the com-

pressor. This ve-minute delay serves as an Anti-Short Cycle for the compressor’s
protection.

Constant: The unit is in cooling mode and the condensing unit is running.

DRIPPING SNOWFLAKE

FAN

ALARM

The unit is undergoing an Anti-Frost Cycle. See System Operation page for further details.

The evaporator fan is running.

The alarm icon is shown when the unit encounters an issue that needs attention. Alarm codes
are explained on the following page. All temperature-related alarms are blocked for the rst
10 hours after the unit is plugged in to allow the system to stabilize and acclimate to the new
environment.

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ALARM CODES

Code Cause Solution

The following alarm codes will be displayed on the screen along with the alarm icon.

Bottle probe is not connected Attach bottle probe to circular connector (see instructions on page 10 of the

technician’s manual)

Faulty bottle probe connection Locate faulty bottle probe connection by inspecting all wiring connections

between the bottle probe and the circuit board. The two-pin connector for the
bottle probe should be connected to the CPB/PB1 terminal on the circuit board.

E1

Defective bottle probe Replace the bottle probe

If it is not connected, plug it in. If a faulty connection has been identied, correct
the issue or contact customer service for further assistance.

NOTE: The E1 code will not appear in the alarms menu. It will be permanently
displayed on the screen.

Mini Split

E2

E7

EA

AH1

AL1

Ad2

Faulty evaporator probe
connection

Defective evaporator probe Replace the evaporator probe

No communication between
keypad and circuit board for 60
seconds

The following alarm codes will not be displayed on the home screen. However, the alarm icon

will be displayed in the event of an alarm. The alarms can be viewed in the Set Menu’s ALr folder.

Unit is not draining properly 1. Check to see that the unit is level; if not, level it

The bottle probe is sensing a
temperature that is 8°F above the
set point

The bottle probe is sensing a
temperature that is 8°F below the
set point

The Anti-Frost Cycle ended on
time-out

Locate faulty evaporator probe connection by inspecting evaporator probe wire.
The two-pin connector for the evaporator probe should be connected to the
CPB/PB2 terminal on the circuit board. If it is not connected, plug it in.

Verify that the display cable is connected to the keypad and the circuit board and
is not damaged, frayed, or kinked. If problem persists, contact Customer Service
for troubleshooting information.

2. Verify that the drain line is not clogged; if so, clear obstruction

3. Ensure that the condensate pump is operating

NOTE: If the drain line is obstructed or the pump fails for some reason, and the
water level in the drip tray gets too high, the unit will not operate until the water
in the internal drip tray drops back below the proper level.

1. Allow time for the wine to reach the desired temperature

2. Ensure that the cellar is sealed properly

3. Verify that the bottle probe is calibrated correctly (refer to the User Menu on
the following page)

4. Verify that the unit is sized correctly for the cellar

1. Make sure the unit is not in cooling mode (the snowake icon will not be
illuminated)

2. Add heat to the room until the wine reaches the desired temp

3. Verify that the bottle probe is calibrated correctly (refer to the User Menu on
the following page)

1. Check the evaporator coil for ice buildup. Unplug the unit and allow the coil to
thaw before restarting.

2. Make sure the room to which the unit is exhausting is not below 60°F

3. If the unit repeatedly goes into Anti-Frost Cycles (one per minute), call
Customer Service for more troubleshooting information

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USER MENU

The User Menu is accessed by pressing and holding the SET button for 3 seconds. Use the UP and DOWN ARROW
buttons to navigate to desired parameters. Press the SET button again to view these parameters. Press the UP and
DOWN ARROW buttons to adjust a parameter.

The following parameters are available in the menu:

Parameter Description

Fdc - humidity enhancement This parameter is measured in minutes, and is preset at the

factory to 1. An increase in this parameter will increase the humidity
enhancement of your cellar. This parameter should not be adjusted
to zero. Adjustments should be made in increments of 5, with a
maximum of 15 and a minimum of 1. After making any adjustments
to humidity enhancement, you should wait a minimum of 3 days
before making any additional adjustments. This will allow sucient
time for the cellar to acclimate to the new setting.

FOF - “fan o” This setting controls how long the fan stays o after the set point

has been reached. It is preset to 15 minutes. This setting should
not be adjusted, as most properly constructed wine cellars retain
an ample amount of humidity during the “fan o” cycle. If, however,
you wish to decrease the duration of the “fan o” cycle (in order to
increase the wine cellar’s relative humidity), you can adjust this
setting in the User Menu.

Fon - “fan on” The “fan on” time is preset to zero minutes. This keeps the relative

humidity of the wine cellar at a stable level. If, however, you wish
to raise the relative humidity of your wine cellar, you can increase
the duration of the “fan on” cycle in increments of ve (5, 10, or 15
minutes). After making any adjustment to the “fan on” cycle, you
should wait a minimum of 3 days before making any additional
adjustments. This will allow sucient time for the cellar to acclimate
to the new setting.

CA1 - bottle probe (Pb1) calibration CA1 - bottle probe (Pb1) calibration: You may use this parameter

to calibrate the bottle probe to a known temperature. This param­eter can be adjusted between -12°F and 12°F. For example, if the
bottle probe temperature is 58°F, and the known temperature is
55°F, you can set the CA1 parameter to -3°F to match the known
temperature.

PA2 - installer menu This menu is only accessible using a password and is not available

for adjustment.

Page 16 | 1-800-343-9463

MSP 090517

NOTES

Mini Split

www.whisperkool.com | Page 17

TROUBLESHOOTING GUIDE

Unit has ice forming on the evaporator unit (fan coil unit)

Possible cause Solution

Evaporator lter or coil is dirty Remove the lter and wash it, then clean the coil with a vacuum.

If coil is very dirty, use a spray bottle with a small amount of liquid
dish detergent or coil cleaner. Spray coil, let set for ve minutes, then
ush with fresh water.

There is something blocking the supply and/or return air

The evaporator fan is not turning on Call a service tech to troubleshoot

The evaporator unit (fan coil unit) has not gone through its Anti­Frost sequence yet

If evaporator unit (fan coil unit) continues to ice

Unit does not run/power up

Possible cause Solution

Evaporator Unit (Fan Coil Unit) is not plugged in Make sure the unit is plugged into an outlet

Power switch not on Turn unit on by pressing the power button on the control

Line voltage rating is incorrect for the system Check line voltage to make sure it is 110V-120V

Bottle at set point Lower set point

Thermostat not calling for cooling

Faulty thermostat or wiring Call Customer Service at 1-800-343-9463

Remove blockage

Check the coil for surface ice. Melt with blow drier until coil is warm
to the touch. Soak up water with a towel.

Observe ice formation pattern. If only part way up the coil face, the
system could be low on refrigerant. If all the way up, the coil may be
dirty or airow is blocked.

Lower set point

Cellar temperature is too warm

Possible cause Solution

The temperature of the room to which the condensing unit
exhausts exceeds 110°F

The system is undersized for the cellar Order correct size system

There is something blocking the supply and/or return air on the
evaporator unit (fan coil unit) or the condensing unit

Evaporator Unit (Fan Coil Unit) is mounted too low in the cellar Relocate unit so the distance from the ceiling and top of the unit is

One or more of the fans is not turning on

Compressor is not turning on

Compressor keeps cycling on overload

Poor seal around door or other areas requiring a seal (around the
unit, wall joints, etc.)

Controller set too high

Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face,

Intake temperature must drop below 110°F

Remove air ow obstruction

no more than 18”

Please contact the installing technician to troubleshoot

Please contact the installing technician to troubleshoot

Make sure all fans are working and there is no airow obstruction

Make sure there are no air gaps around the door. If door seal is
damaged, replace it.

Lower the set point

evaporator unit (fan coil unit) could be low on refrigerant. If so, con­tact your installing technician to assist with troubleshooting.

System runs constantly

Possible cause Solution

Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar in accordance with this manual

(page 8).

Page 18 | 1-800-343-9463

MSP 090517

Mini Split

Unit leaks water

Possible cause Solution

Evaporator unit (fan coil unit) is not level Evaporator unit (fan coil unit) should be level on the wall to prevent

leaking

Drain line clogged or kinked Check drain line to make sure water can ow freely

Drain is clogged, preventing water from escaping Disconnect drain and clear it out; open access door and check drain

for blockage

Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain

Coil is iced, causing drain pan to freeze and water to overow Melt ice with blow drier. Soak up with a towel.

Unit runs but does not cool

Possible cause Solution

Lack of air ow Make sure fan is unobstructed and that the evaporator lter, evapo-

rator coil, and condenser coil are clean and free of debris

System undersized Contact Customer Service at 1-800-343-9463

Compressor is overheating Shut system o for 1 hour to allow compressor to cool. Turn back on

and check for cooler airow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.

Evaporator fan runs but compressor does not

Possible cause Solution

Running an Anti-Frost Cycle 1) If the system is maintaining the correct cellar temperature and

there is a dripping snowake symbol illuminated on the display, the
system is going through an Anti-Frost Cycle. No action is required.

2) If the system is not maintaining the correct cellar temperature,
this may be due to a dirty evaporator lter or coil.

3) Call the installing technician to troubleshoot, as the system may
be low on charge or require an adjustment to the TXV.

Compressor and/or starting components faulty Please contact the installing technician to troubleshoot

System may be performing the WHM function Allow cooling system to revert back to cooling mode

Compressor may have overheated Shut system o for 1 hour to allow compressor to cool. Turn back on

and check for cooler airow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.

Compressor runs but evaporator fan does not

Possible cause Solution

Faulty fan motor Please contact the installing technician to troubleshoot

Faulty controller Please contact the installing technician to troubleshoot

Compressor short cycles

Possible cause Solution

Evaporator unit (fan coil unit) blows on bottle probe Move bottle probe to a more central location

System low on refrigerant charge Please contact the installing technician to troubleshoot

Condensing fan motor/capacitor faulty Please contact the installing technician to troubleshoot

Compressor and /or starting components faulty Please contact the installing technician to troubleshoot

Humidity in cellar too low

Possible cause Solution

Not enough moisture Raise the “fan on” setting to increase the humidity level

www.whisperkool.com | Page 19

MAINTENANCE SCHEDULE

Monthly

Quarterly

Annually

1. Check for debris surrounding condensing unit (leaves, branches, trash, etc); remove all obstructions

2. Check for unusual noise or vibration

3. Check the drain line to see if it is above the waterline (if draining into a vessel)

1. Use a vacuum with brush attachment to clean the evaporator coil; be careful not to crush coil ns
when cleaning

2. Remove the evaporator lter and clean with warm water

3. Ensure the condensing unit is free of debris and dust

4. Have a certied HVAC-R technician service the condensing unit and clean the condenser coil

1. Inspect for corrosion

2. Check wiring connections and integrity of cords

3. Pour a 50/50 bleach solution into the drain line every spring

Page 20 | 1-800-343-9463

MSP 090517

Mini Split

TECHNICAL ASSISTANCE

WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic Standard Time.

The appointed customer service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:

• The model and serial number of your WhisperKOOL systems.

• Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room size.

• Photos of the cellar and installation location may be needed.

Contact WhisperKOOL Customer Service

1738 E. Alpine Ave
Stockton, CA, 95205
www.whisperkool.com

Email: [e-mail]
Phone: [phone]
US Toll Free: 1-800-343-9463
Fax: [phone]

ACCESSORIES FOR COOLING UNITS

WhisperKOOL offers accessories to enhance and customize your wine cooling unit.

Exterior Housing

Protects the condensing unit from the weather elements when the unit is located outside.

Condensate Pump Kit

The condensate pump kit is designed as an automatic condensate removal pump for water dripping out of our Evaporator Unit’s
(Fan Coil Unit’s) drain line. The pump is controlled by a float/switch mechanism that turns the pump on when approximately 2¼”
of water collects in the tank, and automatically switches off when the tank drains to approximately 1¼”. The condensate pump kit

allows the excess condensate to be pumped up to 20 ft. away from the unit.

Accessories can be purchased at www.whisperkool.com

www.whisperkool.com | Page 21

Split System Series

The Coolest Thing In Wine Storage

WhisperKOOL Product Terms and Conditions

Including Product Limited Warranty And Product Installation Requirements

For WhisperKOOL Split System Series

ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.

1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and Owner’s
Manual are shipped with each unit and, if another copy is needed, replacement copies can be downloaded
from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a new copy.
WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any time, for any
reason, without notice.

2. WhisperKOOL Product Installation and Limited Warranty

A. Purchaser of the product must arrange for the product to be installed by a certied HVAC/R technician in

accordance with procedures set forth by WhisperKOOL and described in the WhisperKOOL Owner’s Manual.

B. The HVAC/R technician installing the product must complete the designated portion of the Split Startup Checklist

and provide licensing or certication identication number information to assist in the warranty registration
process.

C. Purchaser must return the completed Split Startup Checklist to WhisperKOOL within thirty (30) days of

installation of Product. The Split Startup Checklist must be approved by WhisperKOOL to activate the Limited
Warranty. If the Split Startup Checklist is approved, Purchaser will be sent activation approval documents and will
start receiving the benets of the Limited Warranty throughout the warranty period. If the Split Startup Checklist
is incomplete, Purchaser will be informed they have ve days to complete the Split Startup Checklist and re­submit to WhisperKOOL. The Split Startup Checklist will be reviewed again, and if denied, Purchaser will be
informed that they have 10 business days for corrective action. Failure to register the Product may result in loss of
warranty.

D. Purchaser is responsible for the full costs of installation and any additional parts required for the proper and

complete installation of the product.

E. For Split Systems returned to WhisperKOOL in accordance with the terms and conditions of the Limited Warranty,

WhisperKOOL warrants against defects in material and workmanship as follows:

1. LABOR - For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option
and discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing
or installing warranty parts. Invoice for service must be forwarded to WhisperKOOL for assessment and
processing. The Split System warranty is invalid if there is attempted repair by anyone other than an HVAC/R
technician approved by WhisperKOOL to service the Product.

2. PARTS - For a period of two (2) years commencing on the date of purchase, WhisperKOOL will supply, at no
charge, new or rebuilt replacement parts in exchange for defective parts. Replacement parts are warranted
only for the remainder of the original warranty period.

3. FREIGHT - For a period of two (2) years commencing on the date of purchase, if after WhisperKOOL
approved evaluation the original Product failure is determined to be the cause of a manufacturers defect,
and not the cause of an installation error or other cause, WhisperKOOL will cover at its option, freight for the
replacement parts or Product.

Product Warranty Information

Page 22 | 1-800-343-9463

MSP 090517

The following part or cause of failure is not the responsibility of WhisperKOOL:

• Improper voltage supply

• Line set with screw connectors (high end and low end)

• Leaks found at the braze points when performing pressure check

• Unit that has been charged incorrectly

• Incorrect tubing diameter used on line set

• A unit that has been wired incorrectly

• Valve stem on condenser side

• Improper installation of P-Trap

• Lack of P-Trap (if required)

• Condensers that are installed outdoors or in elements that would aect operation without proper cover or
housing. (Housing is available from Manufacturer).

Product Warranty Limitations and Exclusions.

1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts
of God, commercial use, accident, misuse, abuse, negligence, or modication to any part of the Product.
Delivery and installation of the Product, any additional parts required, as well as removal of the Product if
warranty work is required, are all at the sole cost, risk and obligation of the End User.

2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of
the Product by anyone other than a technician approved by WhisperKOOL to service the Product.

3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”

4. Product that has been replaced during warranty period does not extend the warranty period past the
original date of purchase.

5. This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this
warranty.

6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is
evidence that the Product is within the Limited Warranty Period, must be presented by the End User to
WhisperKOOL in order to obtain limited warranty service.

7. This limited warranty is void if the factory applied serial number has been altered or removed from the
Product.

8. This limited warranty is voided if installed in an enclosure of insucient design that does not follow the
Product installation requirements stated herein and in the owner’s manual.

9. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids
this limited warranty.

10. The End User must rst contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.

11. 11. This limited warranty does not cover Product being concealed by, but not limited to, vegetation, fabric,
shelving, mud, snow, or dirt. Product must not be painted or limited warranty will be void.

12. This limited warranty does not cover exposure to corroding environments such as, but not limited to,
petroleum and gasoline products, cleaning solvents, caustic pool chemicals, and marine air.

13. This limited warranty does not cover any cause not relating to Product defect.

14. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE
PRODUCT, DOES NOT START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER
WARRANTIES (EXPRESS OR IMPLIED) WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL
BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE IMPLIED WARRANTIES OF MERCHANTABILITY

www.whisperkool.com | Page 23

1. AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. Some states do not allow

the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an
implied warranty lasts, so the above limitations or exclusions may not apply to you. This limited warranty
gives you specic legal rights, and you may have other rights, which vary from state to state.

2. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance

Requirements and End User Requirements may, at WhisperKOOL’s sole discretion, void this limited
warranty.

3. No one has any authority to add to or vary the limited warranty on this Product.

3. Maintenance Requirements

The End User is responsible for checking the coils on the condenser unit and vacuuming them every three months
to maintain them free of debris. It is the End User’s responsibility to clean o any accumulated dust, lint, or other
debris from the front and rear intake grills; failure to do this on a regular basis will restrict the airow and may
aect the Product’s ability to function properly. Periodically cleaning the Product’s vents will help assure maximum
cooling eciency. The drain tube must also be checked and kept clean and free of debris and mold to maintain
proper performance.

Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move
in and out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is
discovered, mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can
result in costly and reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualied
and experienced mold remediation specialist.

4. Additional End User Costs And Responsibilities

Terms and conditions for replacing the Product that is being evaluated for limited warranty.

1. After evaluation by a certied HVAC/R technician and the Product is found to be un-repairable in the eld,

contact WhisperKOOL Customer Service to arrange for replacement under the warranty guidelines. When
a claim for warranty is submitted for a condenser skid, the End User must purchase a new condenser
skid from WhisperKOOL at retail price. Upon installation of the new condenser skid by a certied HVAC/R
Technician, the HVAC/R Technician must complete the Installation Checklist and End User must submit the
Installation Checklist to WhisperKOOL Customer Service for approval. The original condenser skid must be
returned within 21 days to WhisperKOOL for failure analysis. If the Installation Checklist is approved and the
failure is evaluated as defective and not installation error or other reason, the End User will be refunded for
the cost of the replacement skid.

2. If the Product failure is evaluated and it is determined that it is an installation error or other reason, all costs,

including shipping will be the responsibility of the End User.

The following items are not covered under any warranty and are the sole responsibility of the End User:

A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular

needs and requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s
decisions in this regard.

B. End Users must assure that the product is installed by a certied HVAC/R technician. Failure to do so will

result in Voiding the Limited Warranty.

C. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept

and stored in the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for
the safety and preservation of the aforementioned items in the event that the environment becomes
unsuitable to maintain a proper storage environment.

D. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of

any additional parts necessary to complete the installation.

E. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part

thereof, unless such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being
performed.

Page 24 | 1-800-343-9463

MSP 090517

5. Sales and Use Tax

WhisperKOOL only collects California sales tax for orders shipped within the State of California; WhisperKOOL does
not collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to
the taxing authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should
each check with their state’s taxing authority for sales and use tax regulations.

6. Customer Service and Troubleshooting

WhisperKOOL’s customer service department is available to answer any questions or inquiries for End Users
regarding a WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday,
from 6:00 a.m. to 4:00 p.m. PST, at telephone number 1-800-343-9463. WhisperKOOL reserves the right to have
a certied, WhisperKOOL-approved, HVAC/R technician go on site and inspect the product if the initial trouble
shooting warrants further investigation. WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton,
California 95205.

7. Request for Product Evaluation and Repair Under Warranty

SPLIT SYSTEM FIELD SERVICE WARRANTY POLICY: This Policy is to clarify what falls under Warranty Service and what
becomes the responsibility of the Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with
a superior Product and we back our Product with a Two Year Limited Warranty. Please review the WhisperKOOL
Product Terms and Conditions including Product Limited Warranty and Product Installation Requirements to ensure
you have a complete understanding of our Policy and coverage of your Split System.

ARBITRATION: Any disputes arising out of or in connection with the installation and warranty of the Split System
shall be referred to and nally resolved by a WhisperKOOL approved Independent Certied HVAC/R Technician. The
evaluation of the Technician on all issues or matters of identifying the responsible party (WhisperKOOL or Installing
Technician) shall be determined in a written report. This report will be made available to all concerned parties. If
discovered under warranty, WhisperKOOL will assume the nancial responsibility under their warranty guidelines.
If the report nds the Owner’s Installer as the responsible party, WhisperKOOL will provide all documentation to
the customer to substantiate the ndings. This will include the Invoice from the Independent Certied HVAC/R
Technician and the written report of the ndings. The Owner will become responsible for payment directly to
WhisperKOOL for all charges incurred for repairs (labor, parts and shipping costs) on the Split System.

8. Miscellaneous Terms and Conditions

A. Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a

Product and are subject to a twenty ve percent (25%) restocking fee. Shipping costs are not refundable and the

Purchaser is responsible for all return shipping costs (including customs fees and duties, if applicable).
B. Security Interest. WhisperKOOL retains a security interest in each Product until payment in full.
C. Construction and Severability. Every provision of these Terms and Conditions shall be construed, to the extent

possible, so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of

competent jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held,

be deemed severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-

severed provisions will remain in full force and eect.
D. Governing Law/Choice of Forum. The laws of the State of California (without regard for conicts of law) shall

govern the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9

inclusive, including Product Limited Warranty And Product Installation Requirements), and further these Terms

and Conditions of Sale shall be interpreted as through drafted jointly by WhisperKOOL and Purchaser. Any

dispute will be resolved by the courts in and for the County of San Joaquin, State of California, and all parties,

WhisperKOOL, Purchaser and End User, hereby irrevocably submit to the personal jurisdiction of such courts for

that purpose. No waiver by WhisperKOOL of any breach or default of the contract of sale (including these Terms

and Conditions of Sale) concerning a Product will be deemed to be a waiver of any preceding or subsequent

breach or default.
E. Correction of Errors and Inaccuracies. These Terms and Conditions may contain typographical errors or other

errors or inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to

change or update these Terms and Conditions, at any time without prior notice.

www.whisperkool.com | Page 25

9. Questions, Additional Information And Technical Assistance

A. Questions. If you have any questions regarding these Terms and Conditions or wish to obtain additional

information, contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:

Customer Service
WhisperKOOL Corporation
1738 E Alpine Ave
Stockton, CA 95205

Email: [e-mail]
Web: www.whisperkool.com

B. Technical Assistance. WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to

4:00 p.m. PST. The Customer Service representative will be able to assist you with your questions and warranty
information more eectively if you provide them with the following:

1. The model and serial number of your WhisperKOOL UNIT.

2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and
room size.

Model ______________________________________ Serial Number __________________________

Installed by __________________________________________ Date __________________________

Page 26 | 1-800-343-9463

MSP 090517

WhisperKOOL

1738 E. Alpine Ave

Stockton, CA 95205

1(800) 343-9463

www.whisperkool.com