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2500 CABINET
SYSTEM MANUAL
USE WITH VINOTHEQUE
WINE CABINETS ONLY
The Coolest Thing In Wine Storage
WK25 031114
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We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality, lowest
defect manufacturing rates in the industry.
Copyright © 2012. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights with
regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of the USA.
Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any printed or electronic
medium or to any machine-readable form, for any purpose, in whole or in part, without the written consent of WhisperKOOL.
Every eort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for printing
or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related hardware at
any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
03.11.14
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TABLE OF CONTENTS
WK 2500 Quick Reference Guide .......................
Note to Customer ......................................
Liquid Measuring Thermometer .......................
System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controller Operation ..................................
Testing the Refrigeration Unit .........................
Cool Down Period ......................................
Normal Operation and Maintenance ..................
Troubleshooting .......................................
Installation Terms and Conditions .....................
Technical Assistance ...................................
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10
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WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1-800-343-9463
www.whisperkool.com
www.whisperkool.com | Page 1
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WHISPERKOOL 2500
QUICK REFERENCE GUIDE
°
F
Rear of Cabinet
Fan
Bottle Probe
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NOTE TO CUSTOMER
Thank you for purchasing a WhisperKOOL wine cabinet unit. Our main goals are customer satisfaction and
providing the best wine storage solutions on the market. If you have any questions or comments, please feel
free to contact us at 1-800-343-9463 or info@whisperkool.com.
It is mandatory that you DO NOT plug in or start your new
WhisperKOOL wine cabinet unit for 24 hours after its delivery.
Units are sometimes placed on their side during shipping, which might cause compressor oil to escape the
reservoir. Starting the unit before the oil has had a chance to settle again can cause damage to the compressor
and negatively aect cooling.
A dedicated 20 amp circuit is highly recommended for optimum operation. Tripped
breakers and decient performance may occur if other devices are pulling power from the
same circuit.
Do not use a Ground Fault Interrupter (GFI) with this product. The cooling unit will draw more
amperage than the GFI will allow.
It is recommended that you plug your unit into a surge protector or power conditioner. Just like with any
sensitive electrical equipment, the unit’s circuitry may be damaged by power surges and spikes — which are
not covered by the warranty.
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LIQUID MEASURING THERMOMETER
By measuring the temperature of the liquid, the temperature reading will be consistent and the unit will only
run when it needs to.
To Install the Thermostat:
1. Fill an empty wine bottle to its neck with room temperature water.
2. Press bottle probe securely into bottle.
3. Place the bottle with probe into a level rack space. Avoid pulling too much on the probe cord as it may
become disconnected, which would lead to inaccurate temperature readings.
The WhisperKOOL system is based on the temperature of the wine (It is ideal to place the probed
bottle mid way in the racking, so that it is not near cold supply air). Do not be misled by ambient
temperatures that are read from the outside of the cabinet. The air temperature in the cabinet will be
cooler than the liquid temperature of the wine while it’s coming to optimum balanced temperature.
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SYSTEM OPERATION WHISPERKOOL 2500
Initial Start-Up
When the unit is rst turned on, the control will briey display all symbols and the green snowake symbol
will appear if the unit is calling for cooling. There may be a brief delay prior to the evaporator fan turning on,
as it will not start until the probe temperature drops to below 70°F. When the fan is activated, the fan symbol
will be displayed. The Advance Product Safety Technology (APST) ensures that in the possible event of a
cooling deciency, the heat from the in-cabinet fan will not raise the temperature of the wine cellar, which
could otherwise have an adverse eect on the wine aging process.
Normal System Cycle
After the bottle probe has reached the set point (all units are shipped with the set point of 55°F and a
dierential of 1 degree), the compressor and the condenser fan will turn o, but the in-cabinet evaporator
fan will continue to run for about 1 minute (This is a feature of the WhisperKOOL Humidity Management
(WHM) system). The WHM is an adjustable feature that allows the customer the convenience of managing
the
humidity enhancement of their wine cellar. It is one of the many customer preference selection features that
allow the customer the ability to ne-tune the controls.
Anti-Frost Cycle
The Anti-Frost Cycle is a precautionary measure, as icing or frosting of the coil does not occur during normal
operation. The system will go through a defrost cycle every 4 hours. During the defrost cycle, the in-cabinet
fan will provide airow across the coil, which will evaporate any frost accumulation.
Bottle Probe Failure Protection
Should a bottle probe fail, the Advance Product Safety Technology (APST) will automatically transition the
refrigeration compressor cycles to a pre-determined time series (based on laboratory testing), which will
ensure that the temperature is kept within the safe range.
Control Panel
The Control Panel is designed to give the user the ability to monitor and change cellar conditions when the
evaporating unit is placed in a remote location.
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SYSTEM OPERATION WHISPERKOOL 2500 CONT.
Ambient Temperature
The cooling system in the cabinet has the ability to cool a maximum of 20°F below the ambient temperature
in the room. The optimal temperature for wine storage is 55°F, make sure that the temperature of the room in
which the cabinet will be placed does not exceed 75°F.
To ensure a consistent temperature, make sure the room temperature does not dip below 55°F.
Ventilation
The cabinet must have adequate ventilation to allow the exhaust side of the cooling unit to operate correctly.
As the unit cools on the inside, condensing refrigerant creates heat, which will need to dissipate away from
the unit on the outside. Some units have an exhaust fan mounted on top of the cabinet, which forces air away
from the unit vertically. In order to avoid disrupting the ventilation, do not place anything on top of the
cabinet.
Do Not Place Anything On Top of the Cabinet.
WhisperKOOL 2500 Cooling System:
• If your cabinet is not equipped with a front vent, the unit must be placed in an open room.
• Do not install in a cabinet
• The rear of the unit should be placed about 2” from the wall.
• There should be about 12” of clearance above the top of the unit and 6” of free space on each side. This will
assure proper dissipation of heat and sustained cooling of your wines.
Top Venting (Standard)
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Do not place anything on
top the cabinet
Front Venting unit
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WHISPERKOOL SERIES ADVANCED CONTROLLER
Defrost
Energy Reduction
Button 1
Energy Reduction
Set Button
- View set point 1
- Change set point 3-5
- SET + Down = CPSM 5-7
- Reset Hi & Lo Button 3-5
Alarm
Compressor
Cellar Pre-Chill Button 3-5
Evaporator Fan
High Bottle Temp
History & Scroll Button 1
Low Bottle Temp History
& Scroll Button 1
“ON/OFF” button 1
Condenser Fan
Pre-Chill Display
Note: The 1 or the 3-5 stands for the amount of time (in seconds) that the button must be held.
Button Functions
ON/OFF • The ON/OFF button turns the refrigeration system on or o. This feature does not
disconnect power from the unit. The condenser fan will continue to run in the OFF
position. In order for the power to be shut o from the unit, the power cord must be
unplugged from the wall.
Up and Down
• Use these buttons to scroll through the control panel menu.
buttons
• These also display the highest and lowest temperature sensed by the bottle probe. This
feature allows the customer instant access to the recorded data applicable to the bottle
probe temperatures. It can be easily reset to reect current temperatures.
1. Press the “Up” arrow, or the “Down” arrow once, and the highest or lowest temperature
(Hi/Lo) sensed by the bottle probe will be displayed.
2. To reset the Hi/Low, press and hold the “Set” button when the Hi/Low value is displayed
on the digital display, continue to hold the “Set” button until “RST” appears on the digital
display and then blinks. This will erase the past recorded temperature data history and
start recording from the current time and temperature forward. Temperatures displayed
would reect bottle probe temperatures from that point in time and beyond.
3. The Hi/Low feature should be reset at initial start-up and after the cellar or cabinet has
obtained normal operating temperatures — generally 55°F.
Cellar Pre-Chill • Activate the Cellar Pre-Chill feature by pressing the “Up” button for 3 to 5 seconds, and
the CPC logo (a yellow snowake inside a semi-circle) will be displayed on the digital
display.
Terminate the CPC by pressing the “Up” button again for 3 to 5 seconds or the feature will
self-terminate after 6 hours.
1. The CPC feature may be used to pre-chill the cellar prior to loading it with warm bottles.
The feature will shift the set point down to a lower setting of 52°F for the next 6 hours.
After the 6-hour time period, the set point will automatically return to the original set
point.
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WHISPERKOOL SERIES ADVANCED CONTROLLER CONT.
Cellar Pre-Chill
(cont.)
2. The CPC feature can be adjusted to the customer’s specic needs by accessing the
control panel menu.
Note: This feature is not available on the remote keypad application.
Set 1. Press the “Set” button once and it will display the set point. After about 5 seconds, the
display will return to normal operation and display the bottle probe temperature.
2. Press and hold the “Set” button for 3 to 5 seconds until the set point is displayed and the
°F symbol starts blinking. Then, press the “Up” or “Down” arrow to change the set point.
Next, press the “Set” button once and the set point numbers and the temperature on the
display will blink to conrm the new set point.
3. Press the “Up” button to display the high temperature data history, or press the “Down”
button to see the low temperature history. Once the high/low data history is displayed, it
can be reset by holding the set button (“RST” will blink on the display). It will then erase
the past recorded data le and start recording from the current time and temperature.
4. Press the “Set” and the “Down” buttons simultaneously for 3 to 5 seconds and you will
access the customer preference selection menu. The menu allows the customer to tweak
the control system to their applicable choice.
Customer
Preference
Selection
Menu (CPSM)
To access the CPSM, press the “Set” and “Down” buttons simultaneously for 5-7 seconds.
This will display “CF”, now press the “Set” and “Down” buttons simultaneously for another
5-7 seconds. The display will briey show “Pr2”, signifying you have accessed the CPSM.
The following CPSM options are available for adjustment:
Fon — Humidity management: This parameter is normally set at 5, which should provide
adequate relative humidity for the cellar.
• An increase in this parameter will increase the humidity (%RH), and a decrease in
the parameter will decrease humidity.
• Adjustments should be made in increments of 5, with a maximum of 15, and a
minimum of 0.
• After any adjustment to Humidity Enhancement, you should wait a minimum of
three days before making any additional adjustments. This will allow the cellar
sucient time to acclimate to the new setting.
Fof — Humidity Management Enhancement: This parameter is normally set at 5. This
parameter usually should not be adjusted, as it provides an o cycle time for the fan
during the compressor o cycle.
CCS — Cellar Pre-Chill Set Point: This parameter is set at 52°F, but can be adjusted to a set
point between 55°F and 67°F.
bLL/Act — Compressor o or on for low (bLL) or high (Act) temperature alarm: These
parameters are set at “n.” With this parameter set at “n”, the refrigeration system will
continue to operate normally if there is a high or low temperature alarm. To change this
parameter, change the setting to “y”, and the compressor/refrigeration system will shut o
during a high or low temperature alarm.
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WHISPERKOOL SERIES ADVANCED CONTROLLER CONT.
Customer
Preference
Selection
Menu
(cont.)
CON/COF — Compressor on time (CON) and o time (COF) with a Probe 1 failure alarm:
These parameters are set at CON 40 minutes and COF 10 minutes. In the event that there is
a Probe 1 failure alarm, the compressor/refrigeration system automatically starts a
predetermined ON/OFF cycle, which is controlled by the CON and the COF parameters.
The customer can adjust these parameters to maintain the desired bottle probe
temperature. During a Probe 1 failure alarm, the bottle probe temperature can be
monitored by pressing the “Up” or “Down” arrows to view the temperature history.
HES — Dierential for Energy Reduction: This parameter is set at 4, which results in a set
point of 58°F during energy reduction. A decrease in this setting will decrease the set
point, and an increase in this feature will increase the set point.
ALARM CODES
Message Cause Output
“P1” Room probe failure Toggle “Con” and “COF” depending
on your temperature needs if
necessary, or replace room probe
“P2” Evaporator probe failure Defrost end is timed
“HA” High temperature alarm Outputs unchanged
“LA” Low temperature alarm Outputs unchanged
“EA” External alarm Outputs unchanged
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TESTING THE REFRIGERATION UNIT
Remember, do not start or plug in your unit for 24 hours after delivery. Many units are placed on their sides
during shipping, which may allow compressor oil to escape their reservoirs. Premature starting before the oil
has had a chance to resettle can cause damage to the compressor and result in a lack of cooling.
Before you ll the cabinet with wine, you’ll want to check the operation of the unit. All cabinets successfully
pass quality control at the Vinothèque facility.
Periodically a unit’s cooling system is damaged in transport. Simply turn the unit on for about one hour and
conrm that the temperature is cooling down. This will prevent the inconvenience of stocking and restocking
a damaged unit.
If the unit is not working correctly, contact Vinothèque’s customer service department at 1-800-343-9463. We
will work with you to diagnose the problem and promptly resolve it.
LOADING BOTTLES AND COOL DOWN PERIOD
Loading Bottles
The cabinet may settle slightly based on the weight of all the bottles. It is best to spread the loading of
bottles evenly throughout the cabinet, starting on the bottom rst. This will prevent the unit from shifting and
potentially knocking the doors out of alignment.
Cool Down Period
When the time comes for you to begin loading wine bottles into your unit, there are some considerations to
be made. The cabinet should be loaded in stages. We recommend 1/4 of the cabinet per day. This will allow
the unit to achieve more rapid temperature stabilization. Loading all of the wine at once might overwhelm
the cooling system.
During the cool down period, the system will run constantly, depending on the size of the collection. Slow
cooling maintains correct humidity within the cabinet.
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NORMAL OPERATION MAINTENANCE
The cooling unit will cycle on and o as needed once the temperature has stabilized and the initial “cooldown” has been completed. The condensate evaporator and temperature equalizer switches may be turned
o for normal operation.
— Thermostat: Should be 55°F or desired wine temperature.
Maintenance
WhisperKOOL recommends vacuuming of the condenser ns located in the rear of the cabinet every three
months. A partially obstructed condenser dramatically reduces the eciency of the cooling unit.
Monthly:
— Check lters
— Check for unusual noise or vibration
Quarterly:
— Clean lters
o Remove the lter covering the coil
o Wash with warm water
o Dry o lter by shaking o excess water
o Gently vaccum across the condenser ns behind the lter
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TROUBLESHOOTING
Problem Likely Cause Solution
System will not start Tripping circuit breaker Reset breaker, verify dedicated
20 amp outlet and not on ground
fault interrupter
Temperature setting is wrong Adjust your set temperature
Wine probe disconnected Assure probe line is in a bottle of
water and is not stretched. Check
connections.
Runs constantly Thermostat setting It may be set too cool — raise the
set temperature
Cabinet recently loaded with wine Allow time. It may take several
weeks to reach optimal storage
temperature.
Ambient room temperature is too
warm.
Inadequate ventilation Assure proper space above,
Door gasket not sealing properly See cabinet owner’s manual
Not cooling Thermostat setting May be set too warm - lower the
Thermostat not operating
correctly
Low on refrigerant or Freon Unit may need service. Contact
Inadequate ventilation Assure proper space above,
Icing up Unit running constantly See above section on units
Low on refrigerant or Freon Unit may need service. Contact
Adjust the temperature in the
room. Units are designed to cool
30°F below room temperature.
behind and on the side of the unit.
Do not set anything on top.
set temperature
Test unit with bypass plug.
Contact Customer Service
Customer Service
behind and on the side of the unit.
Do not set anything on top
running constantly
Customer Service
Clicking noise during start-up Outlet power Assure 15 amp outlet and not on
WhisperKOOL customer service: 1-800-343-9463
8 a.m. to 4 p.m. PST, Monday through Friday
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a GFI
support@whisperkool.com
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INSTALLATION TERMS AND CONDITIONS
WHISPERKOOL PRODUCT BASE TERMS
WhisperKOOL Corporation (“WhisperKOOL”) is in the business of manufacturing and selling wine cabinets, cooling units and related goods; each
such wine cabinet, cooling unit and related good is referred to herein as a “Product”. As used herein, the term “WhisperKOOL” includes any Product
sold under the names WhisperKOOL, Vinotheque and CellarCool. “Purchaser” means the original purchaser of a WhisperKOOL Product. “End User”
means the consumer who has installed and is actually using a WhisperKOOL Product. Every sale of a Product from WhisperKOOL to a Purchaser is
made subject to these Terms and Conditions of Sale (“Terms and Conditions”).
Product prices are specied in the WhisperKOOL published price list that is current at the time WhisperKOOL receives Purchaser’s particular
order. Prices are subject to change at any time prior to WhisperKOOL’s acceptance of Purchaser’s particular order. No contract of sale exists until
WhisperKOOL has accepted Purchaser’s order and provided Purchaser with a written acknowledgment of Purchaser’s order. Prices are exclusive of,
and Purchaser shall pay, all taxes, duties, levies or fees imposed on WhisperKOOL or Purchaser by any taxing authority related to Purchaser’s order.
Payment for a WhisperKOOL Product must be made in lawful money of the United States of America in immediately available funds. WhisperKOOL
accepts all major credit cards. WhisperKOOL may change payment terms for unlled orders if, in WhisperKOOL’s reasonable opinion, Purchaser’s
nancial condition, previous payment record or relationship with WhisperKOOL merits such change.
All Purchaser orders, whether written or verbal, are governed by these Terms and Conditions and are subject to acceptance by WhisperKOOL.
Any term or condition which may be included on any Purchaser’s purchase order, or in any form of communication (whether verbal or in writing)
from any Purchaser to WhisperKOOL, that is not identical with these Terms and Conditions, is hereby expressly objected to and rejected by
WhisperKOOL, and shall NOT become a part of the contract of sale of any Product. WhisperKOOL’s failure to object to any such conicting term
and/or condition of sale contained in any communication (including a purchase order) from a Purchaser shall not be considered as acceptance
of such term and/or condition or as a waiver of these Terms and Conditions. The only language in which WhisperKOOL states these Terms and
Conditions is English. WhisperKOOL reserves the right, in its sole discretion, to change these Terms and Conditions at any time, for any reason,
without notice. WhisperKOOL shall not be liable to Purchaser for any delay of delivery of a Product caused by Force Majeure, or any other cause
beyond WhisperKOOL’s control.
2. WHISPERKOOL PRODUCT LIMITED WARRANTY
A. Two (2) Year Limited Warranty.
For the period of TWO (2) YEARS (the “Limited Warranty Period”) from the date of original sale of a Product by WhisperKOOL, if a WhisperKOOL
Product is found to be defective in material or workmanship after undergoing WhisperKOOL’s customer service troubleshooting, then, subject to
the WhisperKOOL Product Limited Warranty Limitations and Exclusions as well as the other Terms and Conditions stated herein,
WhisperKOOL will do the following, as appropriate, for the end user (“End User”) who has installed and is actually using the Product, with regard
to LABOR, PARTS and FREIGHT:
WHISPERKOOL COOLING SYSTEM
1. LABOR - repair or replace (at WhisperKOOL’s sole option) the Product at no charge to the End User; and
2. PARTS – supply, at no charge to the End User, new or rebuilt replacement parts for the Product in exchange for the return of defective parts;
and
3. FREIGHT – cover normal ground freight charges for parts, and, in the event the Product is not repairable in the eld, cover normal ground
freight charges (within the continental United States) for the repair or replacement of the Product.
B. Five (5) Year Compressor Limited Warranty.
The two (2) year limited warranty period stated in Section 2(a) above is extended for an additional three (3) year period with regard to a
WhisperKOOL Product’s compressor only. Labor, freight and parts ancillary to the compressor remain subject to the two (2) year limited warranty
C. Product Warranty Limitations and Exclusions.
1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of God, commercial use, accident,
misuse, abuse, negligence, or modication to any part of the Product. Delivery and installation of the Product, any additional parts required,
as well as removal of the Product if warranty work is required, are all at the sole cost, risk and obligation of the End User.
2. This limited warranty does not cover damage due to improper installation or operation or lack of proper maintenance of the Product,
connection of the Product to improper voltage supply, or attempted repair of the Product by anyone other than a technician approved by
WhisperKOOL to service the Product.
3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”
4. This limited warranty is valid only in the continental United States, Alaska and Hawaii. Sales elsewhere (including Puerto Rico) are excluded
from this warranty.
5. Proof of purchase of the Product in the form of a bill of sale or receipted invoice, which is evidence that the Product is within the Limited
Warranty Period, must be presented by the End User to WhisperKOOL in order to obtain limited warranty service.
6. This limited warranty is void if the factory applied serial number has been altered or removed from the Product.
7. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids this limited warranty.
8. The End User must rst contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to attempting service on any Product
still under the limited warranty, else the limited warranty is voided.
9. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF YOU, THE
END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE PRODUCT, DOES NOT START A NEW LIMITED WARRANTY TIME PERIOD,
AND IS IN LEIU OF ALL OTHER WARRANTIES (EXPRESS OR IMPLIED) WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL
BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
ON THIS PRODUCT. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY
DISCLAIMED. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long
an implied warranty lasts, so the above limitations or exclusions may not apply to you. This limited warranty gives you specic legal rights, and
you may have other rights, which vary from state to state.
10. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and End User Requirements
may, at WhisperKOOL’s sole discretion, void this limited warranty.
11. No one has any authority to add to or vary the limited warranty on this Product.
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3. PRODUCT INSTALLATION REQUIREMENTS
a. Prior to installing a WhisperKOOL Product, the End User must read the WhisperKOOL Owner’s Manual and thereafter the End User must follow
the required installation, use and maintenance procedures set forth by WhisperKOOL in WhisperKOOL’s Owner’s Manual. The Owner’s Manual
is shipped with each Product and if another copy is needed, replacement copies can be downloaded from WhisperKOOL’s website (www.
whisperkool.com) or by contacting WhisperKOOL directly for a new copy of the Owner’s Manual.
b. It is highly recommended that the End User obtain the assistance of a wine storage professional.
c. Failing to address all of the variables associated with proper installation will cause the Product to operate incorrectly and limit both the
Product’s ability to cool and the longevity of the Product itself.
d. The limited warranty card should be completed and promptly returned by the End User to WhisperKOOL to ensure limited warranty registration
and conrmation of date of purchase.
e. The End User is responsible for all risks and costs of installation of the Product, including but not limited to all labor costs as well as cost of any
additional parts required for the proper and complete installation of the Product. The End User is responsible for all risks and costs of removing
the Product if limited warranty work is required.
f. The Product cannot operate at its optimum capacity if airow is constricted by ducting or venting the exhaust side of the Product into a
location with inadequate ventilation.
4. MAINTENANCE REQUIREMENTS
It is the End User’s responsibility to clean o any accumulated dust, lint, or other debris from the front and rear intake grills; failure to do this
on a regular basis will restrict the airow and may aect the Product’s ability to function properly. Periodically cleaning the Product’s vents will
help assure maximum cooling eciency. The drain tube must also be checked and kept clean and free of debris and mold to maintain proper
performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and out of buildings through
doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered, mold must be addressed quickly and appropriately.
Delayed or improper treatment of mold issues can result in costly and reoccurring repairs. If the End User suspects a mold problem, it is always best
to hire a qualied and experienced mold remediation specialist.
5. ADDITIONAL END USER RESPONSIBILITIES
The following items are not covered under any warranty and are the sole responsibility of the End User:
a. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and requirements, and thus no
responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
b. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in the End User’s wine
cellar, including any Product. WhisperKOOL takes no responsibility for the safety and preservation of the aforementioned items in the event
that the environment becomes unsuitable to maintain a proper storage environment.
6. SALES AND USE TAX
WhisperKOOL only collects California sales tax for orders shipped within the State of California; WhisperKOOL does not collect sales tax for orders
shipped to other states. However, the Purchaser and the End User may be liable to the taxing authority in their state for sales tax and/or use tax on
the Product. The Purchaser and the End User should each check with their state’s taxing authority for sales and use tax regulations.
7. CUSTOMER SERVICE AND TROUBLESHOOTING
WhisperKOOL’s customer service department is available to answer and questions or inquiries for End Users regarding a WhisperKOOL
Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 8:00 a.m. to 4:00 p.m. PST, at telephone number
1-800-343-9463. WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California 95205.
8. ADDITIONAL TERMS AND CONDITIONS
a. Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product and are subject to a
twenty ve percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is responsible for all return shipping costs
(including customs fees and duties, if applicable).
b. WhisperKOOL retains a security interest in each Product until payment in full.
c. Every provision of these Terms and Conditions shall be construed, to the extent possible, so as to be valid and enforceable. If any provision of
these Terms and Conditions is held by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will,
to the extent so held, be deemed severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-severed
provisions will remain in full force and eect.
d. The laws of the State of California (without regard for conicts of law) shall govern the construction and enforcement of the these Terms
and Conditions, except that these Terms and Conditions shall be interpreted as through drafted jointly by WhisperKOOL and Purchaser. Any
dispute will be resolved by the courts in the County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User,
hereby irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach or default
of the contract of sale (including these Terms and Conditions) concerning a Product will be deemed to be a waiver of any preceding or
subsequent breach or default.
9. Questions or Additional Information
If you have any questions regarding these Terms and Conditions or wish to obtain additional information, contact us via phone at 1-800-343-9463
or please send a letter via U.S. Mail to:
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
support@whisperkool.com
Page 14 | 1-800-343-9463
WK25 031114
Page 17
TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic
Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty
information more eectively if you provide them with the following:
• The model and serial number of your WhisperKOOL unit.
• Location of the system and installation details, such as ventilation, construction of your wine cellar
and room size.
Contact WhisperKOOL Customer Service
1738 E. Alpine Ave
Stockton, CA 95205
www.WhisperKOOL.com
E-mail: support@whisperkool.com
Phone: 209-466-9463
US Toll Free: 1-800-343-9463
Fax: 209-466-4606
Model ___________________________________________ Serial Number _____________________________
Installed by _______________________________________________ Date _____________________________
For WhisperKOOL 2500: Check Right side of unit on a silver sticker.
A
www.whisperkool.com | Page 15
Page 18
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1-800-343-9463
www.whisperkool.com
WK25 031114
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