TECHNICAL
For Immediate Attention of Your Service Department
SERVICE
Brands Affected
ALL POINTERS ONLINE:
https://www.servicematters.com/
To receive pointers by email, or to edit
or delete a current email address, go
to https://www.servicebench.com/
Technical Service Pointer #: W10434798
Action Required: Mandatory
Release Date: June, 2011
Laundry Products
Refrigeration Products
Kitchen Products
HORIZON NEXT GENERATION
STEAM DRYERS FILLING WITH WATER
Models:
WED9270XW0, 1, 2
WED9270XR0, 1, 2
WED9270XL0, 1, 2
WGD9270XW0, 1
Serial Numbers:
All Whirlpool Horizon Next Generation steam dryers up to production week M124.
Concern:
Steam dryers are filling with water.
Cause:
Steam valve remains energized if steam cycle is interrupted (stopped, paused, or
door is opened). This is a Control software issue.
Correction:
Replace the main control—order control by model number.
Until then, recommend the customer
not interrupt (stop, pause, open door)
any steam cycle. Once started, allow the
cycle to run through until finished. If the
cycle is interrupted and excessive water
is found in the drum during the next
cycle, unplug or disconnect power to
the dryer; and then, reconnect power
and use as recommended.
WGD9270XR0, 1
WGD9270XL0, 1
YWED9270XW0, 1, 2
YWED9270XR0, 1, 2
YWED9270XL0, 1, 2
7MWGD9270XR0, 1
7MWGD9270XL0, 1
Page 1
® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies.
®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2011 All rights reserved.