Whirlpool WFW9500TC, WFW9500TW Use And Care Manual

FRONT-LOADING

AUTOMATIC WASHER

Use & Care Guide

For questions about features, operation/performance,

parts, accessories or service call: 1-800-253-1301

In Canada, call: 1-800-807-6777

or visit our website at www.whirlpool.com or www.whirlpool.ca

LAVEUSE

AUTOMATIQUE À

CHARGEMENT FRONTAL

Guide d’utilisation et d’entretien

Au Canada, pour assistance, installation ou service, composez le :

ou visitez notre site internet à www.whirlpool.ca

1-800-807-6777

Certified to Sanitize Certifié pour aseptiser

461970240782 / W10158196B

Table of Contents/Table des matières .................. 2

Para obtener acceso al manual de uso y cuidado en español, o para obtener información adicional acerca de su producto, visite:

www.whirlpool.com.

Tenga listo su número de modelo completo. Podrá encontrar el número de modelo y de serie en la etiqueta ubicada debajo de la tapa de la lavadora.

Designed to use only HE High Efficiency Detergent Conçue pour l’utilisation d’un détergent haute efficacité seulement

TABLE OF CONTENTS

TABLE DES MATIÈRES

WASHER SAFETY .........................................................................3

INSTALLATION REQUIREMENTS................................................4

Tools and Parts............................................................................4

Options.........................................................................................4

Location Requirements................................................................5

Drain System................................................................................6

Electrical Requirements...............................................................7

INSTALLATION INSTRUCTIONS..................................................7

Remove Transport System ..........................................................7

Connect the Inlet Hoses...............................................................8

Route the Drain Hose...................................................................8

Secure the Drain Hose.................................................................9

Level the Washer..........................................................................9

Complete Installation ........................................

FEATURES AND BENEFITS........................................................10

WASHER USE...............................................................................11

Starting Your Washer.................................................................11

Using the Proper Detergent.......................................................11

Using the Dispenser...................................................................12

Pausing or Restarting.................................................................13

Changing Cycles, Options, and Modifiers.................................13

Status Lights ..............................................................................13

Cycles.........................................................................................14

Normal Washer Sounds.............................................................16

Options.......................................................................................16

Modifiers.....................................................................................

Laundry Guide............................................................................17

LAUNDRY TIPS ............................................................................18

Loading.......................................................................................18

WASHER CARE............................................................................19

Cleaning Your Washer ...............................................................19

Water Inlet Hoses.......................................................................20

Vacation, Storage, and Moving Care.........................................20

TROUBLESHOOTING ..................................................................21

ASSISTANCE OR SERVICE.........................................................24

In the U.S.A. ...............................................................................24

In Canada...................................................................................24

Accessories................................................................................24

WARRANTY ..................................................................................25

...........................9

SÉCURITÉ DE LA LAVEUSE........................................................26

EXIGENCES D'INSTALLATION...................................................27

Outillage et pièces......................................................................27

Options.......................................................................................27

Exigences d'emplacement.........................................................28

Système de vidange...................................................................29

Spécifications électriques ..........................................................30

INSTRUCTIONS D'INSTALLATION.............................................31

Élimination des accessoires de transport..................................31

Raccordement des tuyaux d'alimentation.................................31

Acheminement du tuyau de vidange .........................................32

Immobilisation du tuyau de vidange..........................................32

Réglage de l'aplomb

Achever l'installation ..................................................................33

CARACTÉRISTIQUES ET AVANTAGES.....................................34

UTILISATION DE LA LAVEUSE...................................................35

Mise en marche de la laveuse....................................................35

Utilisation du détergent approprié .............................................35

Utilisation du distributeur ...........................................................36

Pause ou remise en marche.......................................................38

Changement des programmes, options et modificateurs.........38

Témoins lumineux ......................................................................38

Programmes...............................................................................39

Sons normaux émis par la laveuse.........................................

Options.......................................................................................41

Modificateurs..............................................................................42

Guide de lessivage.....................................................................43

CONSEILS DE LESSIVAGE..........................................................44

Chargement................................................................................44

ENTRETIEN DE LA LAVEUSE .....................................................45

Nettoyage de la laveuse.............................................................45

Tuyaux d'arrivée d'eau...............................................................46

Précautions à prendre avant les vacances,

un entreposage ou un déménagement......................................46

DÉPANNAGE.................................................................................47

ASSISTANCE OU SERVICE.........................................................50

Aux États-Unis............................................................................50

Au Canada..................................................................................50

ssoires................................................................................50

Acce

GARANTIE.....................................................................................51

de la laveuse............................................33

...41

WASHER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

including the following:

follow instructions.

can be killed or seriously injured if you don't

You instructions.

■ Read all instructions before using the washer.

■ Do not wash articles that have been previously cleaned

in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.

■ Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

■ Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

SAVE THESE INSTRUCTIONS

■ Do not allow children to play on or in the washer. Close

supervision of children is necessary when the washer is used near children.

■ Before the washer is removed from service or discarded,

remove the door or lid.

■ Do not reach into the washer if the drum, tub or agitator is

moving.

■ Do not install or store the washer where it will be exposed to

the weather.

■ Do not tamper with controls.

■ Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.

■ See “Electrical Requirements” for grounding instructions.

INSTALLATION REQUIREMENTS

Tools and Parts

Gather the required tools and parts before starting installation. The parts supplied are in the washer drum.

Tools needed for connecting the water inlet hoses

Pliers (that open to 1 " [39.5 mm]) Flashlight (optional)

Tools needed for installation

Open end wrenches 17 mm and 13 mm Level Wood block Ruler or measuring tape

Parts supplied:

D E

A. Drain hose form B. Inlet hose (2) C. Inlet hose washer (4)

Alternate Parts

Your installation may require additional parts. If you are interested in purchasing one of the items listed here, call the toll-free number on the cover or in the “Assistance or Service” section.

If You Have You Will Need to Buy

Laundry tub or standpipe taller than 96" (2.4 m)

Overhead sewer Standard 20 gal. (76 L), 30" (76.2 cm) tall

Floor drain Siphon break, Part Number 285834;

Drain hose too short

Water faucets beyond reach of fill hoses

⁄16

D. Transport bolt hole plug (4)

E. Beaded strap

Sump pump system (if not already available)

drain tub or utility sink and sump pump (available from local plumbing suppliers)

additional drain hose Part Number 8318155; and connector kit, Part Number 285835

4 ft (1.2 m) drain hose extension kit, Part Number 285863

2 longer water fill hoses: 6 ft (1.8 m) Part Number 76314, 10 ft (3.0 m) Part Number 350008

Options

Pedestal

You have the option of purchasing pedestals of different heights separately for this washer. You may select a 10" (25.4 cm) or a

15.5" (39.4 cm) pedestal. These pedestals will add to the total height of the washer for a total height of approximately 48" (121.9 cm) or 53.5" (135.9 cm), respectively.

A B

A. 10" (25.4 cm) pedestal B. 15.5" (39.4 cm) pedestal

To order, call the dealer from whom you purchased your washer or refer to the “Assistance or Service” section.

Pedestal

Height

10" (25.4 cm) White WHP1000SQ

10" (25.4 cm) Black WHP1000SB

10" (25.4 cm) Diamond Dust (Silver) WHP1000SU

15.5" (39.4 cm) White XHP1550VW

15.5" (39.4 cm) Black XHP1550VB

15.5" (39.4 cm) Diamond Dust (Silver) XHP1550VU

15.5" (39.4 cm) New Aspen (Green) XHP1550VA

15.5" (39.4 cm) Tuscan Chestnut XHP1550VC

15.5" (39.4 cm) Ocean Sapphire XHP1550VE

15.5" (39.4 cm) Metallic Red XHP1550VF

15.5" (39.4 cm) Oxide XHP1550VJ

15.5" (39.4 cm) Emerald Green XHP1550VP

15.5" (39.4 cm) Burgundy XHP1550VM

Stack Kit

Are you planning to stack your washer and dryer? To do so you will need to purchase a Stack Kit.

To order, call the dealer from whom you purchased your dryer or refer to the “Assistance or Service” section. Ask for Part Number 8541503.

Color Part Number

Location Requirements

Selecting the proper location for your washer improves performance and minimizes noise and possible washer “walk.”

Your washer can be installed under a custom counter, or in a basement, laundry room, closet, or recessed area. See “Drain System.”

Companion appliance location requirements should also be considered. Proper installation is your responsibility.

You will need

■ A water heater set to deliver 120°F (49°C) water to the

washer.

■ A grounded electrical outlet located within 6 ft (1.8 m) of

where the power cord is attached to the back of the washer. See “Electrical Requirements.”

■ Hot and cold water faucets located within 4 ft (1.2 m) of the

hot and cold water fill valves, and water pressure of 20-100 psi (137.9-689.6 kPa).

■ If you live in a hard water area, use of a water softener is

recommended to control the buildup of scale in the steamer and other areas of the washer. Over time the buildup of lime scale may clog the steamer, which will reduce steamer efficiency and performance. Excessive buildup of scale may lead to the need for steamer replacement or repair.

■ A level floor with a maximum slope of 1" (2.5 cm) under entire

washer. Installing the washer on soft floor surfaces, such as carpets or surfaces with foam backing, is not recommended.

■ A sturdy and solid floor to support the washer with a total

weight (water and load) of 400 lbs (180 kg).

Do not operate your washer in temperatures below 32°F (0°C). Some water can remain in the washer and can cause damage in low temperatures.

Installation clearances

■ The location must be large enough to allow the washer door

to be fully opened.

■ Additional spacing should be considered for ease of

installation and servicing.

■ Additional clearances might be required for wall, door, and

floor moldings.

■ Additional spacing of 1" (2.5 cm) on all sides of the washer is

recommended to reduce noise transfer.

■ Companion appliance spacing should also be considered.

Recommended installation spacing for custom undercounter installation

The dimensions shown are for the recommended spacing.

Custom undercounter installation - Washer only

39" min.

(99.0 cm)

(2.5 cm

)

27"

(68.6 cm)

(2.5 cm)

Recommended installation spacing for recessed or closet installation, with or without a pedestal

The dimensions shown are for the recommended spacing.

Recessed area or closet installation

48 in.

(310 cm2)

24 in.

(155 cm

)

(2.5 cm)

34" (86.4 cm)

31¹⁄₂"

(80 cm)

(10.2 cm)

A. Side view - closet or confined area B. Closet door with vents

*Min. top and bottom air openings for closet door.

Recessed or closet installation - Washer on pedestal

(7.6 cm)

18" min.

(45.7 cm)

Washer Dimensions

51"

(129.5 cm)

(68.6 cm)

27"

31¹⁄₂"

(80.0 cm)

38"

(96.5 cm)

(2.5 cm)

27"

(68.6 cm)

(2.5 cm)

A. Recessed area B. Side view - closet or confined area

(2.5 cm)

¹⁄₂"

(80 cm)

(10.2 cm)

Recommended installation spacing for recessed or closet installation, with stacked washer and dryer

The dimensions shown are for the recommended spacing.

48 in.2 *

(310 cm2)

3"* (7.6 cm)

24 in.

(155 cm2)

*Required spacing

6"* (15.2 cm)

1"* (2.5 cm)

Drain System

The washer can be installed using the standpipe drain system (floor or wall), the laundry tub drain system, or the floor drain system. Select the drain hose installation method you need. See “Tools and Parts.”

Standpipe drain system - wall or floor (views A & B)

The standpipe drain requires a minimum diameter standpipe of 2" (5 cm). The minimum carry-away capacity can be no less than 17 gal. (64 L) per minute.

The top of the standpipe must be at least 30" (76.2 cm) high and no higher than 96" (2.4 m) from the bottom of the washer.

30" min.

(76.2 cm)

76"

(193 cm)

5¹⁄₂"**

(14 cm)

(2.5 cm)

27"

(68.6 cm)

(2.5 cm)

*Required spacing

**For venting out the side, 1" (2.5 cm) spacing is allowed.

Recommended installation spacing for cabinet installation

■ The dimensions shown are for the recommended spacing.

■ For cabinet installation, with a door, the minimum ventilation

openings in the top are required.

7" (17.8 cm)

Laundry tub drain system (view C)

The laundry tub needs a minimum 20 gal. (76 L) capacity. The top of the laundry tub must be at least 30" (76.2 cm) above the floor.

Floor drain system (view D)

The floor drain system requires a siphon break that may be purchased separately. See “Tools and Parts.”

The siphon break must be a minimum of 28" (71 cm) from the bottom of the washer. Additional hoses might be needed.

28" min.

30" min.

(76.2 cm)

(71 cm)

31½"

(10.2 cm)

(80.0 cm)

(2.5 cm)1"(2.5 cm)

27"

(68.6 cm)

9" (22.9 cm)

(2.5 cm)

Electrical Requirements

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

A 120 volt, 60 Hz., AC only, 15- or 20-amp, fused electrical supply is required. A time-delay fuse or circuit breaker is recommended. It is recommended that a separate circuit serving only this appliance be provided.

This washer is equipped with a power supply cord having a 3 prong grounding plug.

To minimize possible shock hazard, the cord must be plugged into a mating, grounded 3 prong outlet, grounded in accordance with local codes and ordinances. If a mating outlet is not available, it is the personal responsibility and obligation of the customer to have the properly grounded outlet installed by a qualified electrician.

If codes permit and a separate ground wire is used, it is recommended that a qualified electrician determine that the ground path is adequate.

Do not ground to a gas pipe. Check with a qualified electrician if you are not sure the

washer is properly grounded. Do not have a fuse in the neutral or ground circuit.

GROUNDING INSTRUCTIONS

For a grounded, cord-connected washer:

This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current. This washer is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING:

grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded.

Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

For a permanently connected washer:

This washer must be connected to a grounded metal, permanent wiring system, or an equipment grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the appliance.

Improper connection of the equipment-

INSTALLATION INSTRUCTIONS

Remove Transport System

WARNING

Excessive Weight Hazard Use two or more people to move and install washer. Failure to do so can result in back or other injury.

IMPORTANT: Position the washer so that the rear of the washer is within approximately 3 ft (90 cm) of its final location.

There are 4 bolts in the rear panel of the washer that support the suspension system during transportation. These bolts also retain the power cord inside the washer until the bolts are removed.

1. Using a 13 mm wrench, loosen each of the bolts.

2. Once the bolt is loose, move it to the center of the hole and

completely pull out the bolt, including the plastic spacer covering the bolt.

3. Once all 4 bolts are removed, discard bolt and spacers. Then

pull the power cord through the opening of the rear panel and close the hole with the attached cap.

4. Close the bolt holes with the 4 transport bolt hole plugs. NOTE: If the washer is to be transported at a later date, call your

local service center. T to your washer, it must be properly set up for relocation by a certified technician.

o avoid suspension and structural damage

Connect the Inlet Hoses

1. Insert new flat washers (supplied) into each end of the inlet

hoses. Firmly seat the washers in the couplings.

8. Using pliers, tighten the couplings with an additional

two-thirds turn.

NOTE: Do not overtighten. Damage to the coupling can result.

9. Turn on the water faucets and check for leaks. NOTE: Replace inlet hoses after 5 years of use to reduce the

risk of hose failure. Record hose installation or replacement dates on the hoses for future reference.

Periodically inspect and replace hoses if bulges, kinks, cuts,

r, or leaks are found.

wea

Route the Drain Hose

Proper routing of the drain hose protects your floors from damage due to water leakage. Read and follow these instructions.

Remove drain hose from washer cabinet

Gently pull the corrugated drain hose from the shipping clips.

A B

A. Coupling B. Washer

2. Make sure the washer drum is empty.

3. Attach the hose with the red color indicator to the Hot (left)

inlet valve. Attaching the red coupling first makes it easier to tighten connection with pliers. Screw on coupling by hand until it is seated on the washer.

4. Attach the hose with the blue color indicator

(right) water inlet valve. Screw on coupling by hand until it is seated on the washer.

H. Hot water inlet C. Cold water inlet

to the Cold

Laundry tub drain or standpipe drain

Connect the drain hose form to the corrugated drain hose.

A B

A. Snap either end of the drain hose form to the drain hose at

the point where the corrugation begins.

B. Bend drain hose over drain hose form and snap into place.

5. Using pliers, check the tightness of the hose couplings

already attached to the washer. NOTE: Do not overtighten. Damage to the coupling can

result.

6. Attach hot water hose to the hot water faucet. Screw on

coupling by hand until it is seated on the washer.

7. Attach cold water hose to the cold water faucet. Screw on

ng by hand until it is seated on the washer.

coupli

To keep drain water from going back into the washer:

Do not straighten the drain hose, and do not force excess drain hose into standpipe. Hose should be secure, but loose enough to provide a gap for air.

Do not lay excess hose on the bottom of the laundry tub.

Floor drain

You may need additional parts. See Floor drain under “Tools and Parts.”

Secure the Drain Hose

1. Drape the power cord over the washer top.

2. Secure the drain hose to the laundry tub leg or standpipe with

the beaded strap provided. (See illustrations A and B.)

Complete Installation

1. Check the electrical requirements. Be sure that you have the correct electrical supply and the recommended grounding method. See “Electrical Requirements.”

2. Check that all parts are now installed. If there is an extra part, go back through the steps to see which step was skipped.

3. Check that you have all of your tools.

4. Dispose of/recycle all packaging materials.

5. Check that the water faucets are on.

6. Check for leaks around faucets and inlet hoses.

AB C

If the washer faucets and the drain standpipe are recessed (see illustration C), put the hooked end of the drain hose in the standpipe. Tightly wrap the beaded strap around the water inlet hoses and the drain hose.

Do not force excess drain hose into the standpipe.

Level the Washer

Properly leveling your washer avoids excessive noise and vibration.

1. Check the levelness of the washer by placing a level on the

top edge of the washer, first side to side, then front to back.

If the washer is against a wall, move the washer out slightly before tipping back. If the washer is not level, first prop the front with a wood block and adjust the feet as necessary; then prop the back and adjust feet as necessary. Repeat this step until washer is level.

2. Make sure all four feet are stable and resting on the floor.

Then check that the washer is perfectly level (use a level).

3. After the washer is level, use a 17 mm open-end wrench to

turn the nuts on the feet tightly against the washer cabinet. IMPORTANT: All four feet must be tightened. If the nuts are

not tight against the washer cabinet, the washer may vibrate.

4. The washer should not move front to back, side to side, or

diagonally when pushed on its top edges.

5. Slide the washer to its final location.

6. Confirm the levelness of the washer.

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

7. Plug into a grounded 3 prong outlet.

8. Read “Washer Use.”

9. To test and to clean your washer, measure ¹⁄₂ the detergent

manufacturer’s recommended amount of HE High Efficiency detergent for a medium-size load. Pour the detergent into the detergent dispenser. Select NORMAL/CASUAL, and then select START. Allow the washer to complete one whole cycle.

Use only HE High Efficiency detergent.

FEATURES AND BENEFITS

Electronic Controls

Flexible electronic controls are easy to use whether you are a beginner or an expert.

Smart Dispensers

The Smart Dispensers make your washer truly automatic. This washer provides a three-compartment dispenser which includes separate compartments for High Efficiency “HE” detergent, fabric softener, and liquid chlorine bleach. The dispenser can easily be removed for cleaning. Laundry products are dispensed automatically at the pr unnecessary for you to return to the washer during the cycle to add them and ensuring that these cleaning products perform their best.

oper time

during the wash cycle, making it

Deep Clean with Steam

This washer has a built-in steaming unit which is combined with the DEEP CLEAN option to provide multiple temperatures to help remove a variety of stains from garments.

Clean Washer Cycle with Steam

This cycle uses steam to raise the temperature of the washer and makes the washer self-cleaning, flushing the machine's interior free of dirt and other residue. The use of AFFRESH™ washer cleaner or liquid chlorine bleach with this cycle, will remove and help avoid odor-causing residue.

Auto Water Level

This washer automatically adjusts water level for optimal cleaning and rinsing performance. Two sensors determine load size, load composition, and suds level, then the sensors adjust the water level to the proper setting. This eliminates guesswork. T leve

l is just right for every wash load size.

he water

Larger Load Size

Since there is no agitator, you can wash larger, bulkier items such as a king-sized bedspread. You are also able to wash more clothes at one time, which means fewer loads.

Stainless Steel Drum

The stainless steel drum eliminates corrosion and enables higher spin speeds for more water extraction, helping to reduce drying time compared to traditional top-load washers.

High-Efficiency Wash System

Your new front-loading, high-efficiency washer saves time with fewer, larger loads. It also lowers your water and energy bills by helping conserve resources.

Spin Speeds

This washer automatically selects the spin speed based on the cycle selected. This factory setting can be changed, however. This washer offers up to four different spin speed choices.

Heating Element

This washer has a heating element that automatically heats the water to the optimal temperature on select stepped cleaning, a process in which warm water is brought in and mixed with detergent first, then the water is heated. Stepped cleaning starts the wash cycle with warm water to remove stains (such as blood and grass).

cycles. This enables

6th Sense™ Technology

Intuitive intelligence “knows every load” determining load sizes, water levels, and how much cleaning time is needed.

Add A Garment

When this option is available at the beginning of the cycle, the Add a garment Status Light will glow for the first 4-8 minutes. This washer allows a 4-8 minute period in which other garments may be added to a load.

Direct Injection Wash System

This washer channels 100% of the water through the dispensers to assure thorough rinse-out and mixture of all the laundry products before they touch any garments. The water is then sprayed from the top front onto the center of the load, providin even distri for small amounts of water to remain in the dispensers when the wash cycle is complete.

bution and optimum cleaning performance. It is normal

Efficient Detergent System with Anti-Escape Valve

This washer has a specially designed valve that closes during the wash portion of the cycle so that 100% of the water and detergent mixture is used on the load. The Efficient Detergent System ensures that no water or detergent is wasted.

6-Point Suspension System

Shock absorbers, 2 springs, and electronic controls are specially designed to help redistribute the load automatically and minimize movement of the wash drum during the spin cycle. The 6-Point Suspension System reduces the amount of force transmitted to the floor by the washer, resulting in reduced noise and vibration.

WASHER USE

NOTE: The panel shown above may be different from that of your model.

Starting Your Washer

WARNING

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil. Do not dry anything that has ever had any type of oil on

it (including cooking oils). Doing so can result in death, explosion, or fire.

WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.

The following is a guide to using your washer. Please refer to specific sections of this manual for more detailed information.

Do not store laundry products on the top surface of this washer. Vibration is normal during operation.

Using the Proper Detergent

Use only High Efficiency detergents. The package for this type of detergent will be marked “HE” or “High Efficiency.” This wash system, along with less water, will create too much sudsing with a regular non-HE detergent. Using regular detergent will likely result in washer errors, longer cycle times, and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best per manufacturer’s instructions to determine the amount of detergent to use. Remember, concentrated detergent such as 2x or higher will use less detergent based on load size.

formanc

e. Follow the

First Wash Cycle Without Laundry

Before washing clothes for the first time, if not completed during the final installation step, choose the Normal/Casual cycle and run it without clothes. Use only HE High Efficiency detergent. Use

the manufacturer’s recommended amount for a medium-size

⁄2 load. This initial cycle serves to ensure the interior is clean before washing clothes.

For All Wash Cycles

1. Open the washer door by pulling on the handle. Sort laundry

according to color and type of fabric. Place a load of sorted clothes in the washer. Do not overload washer. Overloading can cause poor cleaning.

The washer can be fully loaded, but not tightly packed. Washer door should close easily.

Mix large and small items and avoid washing single items. Load evenly.

Wash small items, such as infant socks, in mesh garment bags. It is recommended that more than one garment bag be used, and that each garment bag be filled with equal amounts of material.

When unloading garments, check under the gray colored seal at the front of the tub for small items.

2. Close the washer door by pushing it firmly until the lock

clicks. The washer door will remain locked during the wash cycle.

NOTES:

After any wash cycle is completed, the door must be opened and then closed before a new cycle can begin.

The door can be opened only if PAUSE/CANCEL is selected while the Add A Garment light is glowing or if the cycle has been canceled.

See “To cancel a cycle” in “Changing Cycles, Options, and Modifiers” section.

3. Open the dispenser drawer and add laundry products to the

detergent, bleach, or fabric softener compartments. Close drawer slowly to avoid spills. See “Using the Dispenser.”

Use only HE High Efficiency detergent.

4. Turn on the washer by selecting POWER. Select one of the

cycles by turning the cycle selector. The indicator light for the selected cycle will glow green. When you are selecting a wash cycle, the preset options and modifiers (such as Water Temp, Spin Speed, and Soil Level) for the selected cycle will glow green. Selectable options will glow amber. If an option or modifier is unavailable with a selected cycle, the light will not illuminate. The display remaining. The preset settings provide the recommended fabric care for the selected cycle. See “Cycles.”

5. Select the desired Options. Not all options are available with

all cycles. See “Options.”

6. Select the desired modifiers such as Water Temp, Spin Speed,

and Soil Level. Not all modifiers are available with all cycles and options. See “Modifiers.”

7. If desired, select the CYCLE SIGNAL. The signal is helpful

when you are washing items that should be removed from the washer as soon as it

8. If desired, select the BUTTON SOUND. This feature makes a

sound each time a button is pressed. Select Loud, Soft, or Off.

stops. Selec

ws the estimated time

sho

t Loud, Soft, or Off.

Using the Dispenser

Your new washer has a dispenser drawer with three separate compartments for your laundry products—one is for high efficiency detergent, one is for liquid chlorine bleach, and one is for liquid fabric softener. Laundry products are diluted and dispensed automatically at the proper time during the wash cycle, making it unnecessary for you to return to the washer during the cycle to add them.

It is normal for small amounts of water to remain in dispenser

Do not put laundry products directly into the wash tub. Always use the proper dispensers when adding laundry products.

s when the wash cycle is complete.

the

9. Select and hold START for approximately 1 second.

If you do not select START within 5 minutes of choosing a cycle, the washer automatically shuts off.

When the wash cycle is complete, the DONE status light glows, the door unlocks, and the wash load can be removed from the washer. The washer powers down automatically 60 minutes after the cycle is complete and the DONE light goes off. To power down the washer manually after the wash cycle is complete, select PAUSE/ CANCEL once.

10. To use the same cycle again, press POWER first, then select

START.

11. To begin the wash cycle later

Select DELAY WASH until the desired delay time (in hour shows in the Estimated Time Remaining display. Select START. The countdown to the wash cycle will show in the display window.

IMPORTANT: When delaying a cycle, use only powdered detergents in the High Efficiency “HE” detergent compartment since liquid detergents may seep out of the compartment during Delay Wash, before the wash cycle begins.

3. Push in the dispenser drawer slowly and completely (to avoid

a spill).

Choosing the Right Detergent

Use only High Efficiency detergents. The package for this type of detergent will be marked “HE” or “High Efficiency.” This wash system, along with less water, will create too much sudsing with a regular non-HE detergent. Using regular detergent will likely result in washer errors, longer cycle times, and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use. Remember, concentrated detergent such as 2x or higher will use less detergent based on load size.

Use only HE High Efficiency detergent.

produce

To fill dispenser compartments

1. Pull out the dispenser drawer.

2. Add the desired laundry product to the proper compartment.

Dispenser

A. Dispenser release lever B. Detergent type selector

C. High Efficiency “HE” detergent compartment

D. Chlorine bleach compartment E. Fabric softener compartment

High Efficiency “HE” detergent compartment

(Letters B and C in Dispenser Illustration) Add liquid or powdered HE detergent to this compartment for

your wash cycle. The detergent type selector (B) must always be in the correct position for the detergent type used. Slide the

ent type selector to the correct position.

deterg

IMPORTANT:

detergent should be used in the compartment since liquid detergents may seep out of the compartment, before the wash begins.

If you are using the Delay Wash option, powdered

Use the detergent manufacturer’s recommended amount for load size.

Liquid detergent:

At the end of the cycle, a small amount of water may be left in the dispenser. This is normal.

NOTE:

Use only liquid fabric softener in this dispenser.

Selector in position for liquid detergent

A. Detergent type selector

Powdered detergent:

Selector in position for powdered detergent

A. Detergent type selector

Chlorine bleach compartment

(Letter D in Dispenser Illustration) Add no more than cup (160 mL) liquid chlorine bleach to this

compartment. The bleach will be automatically diluted and dispensed at the best time during the first rinse after the wash cycle. This compartment cannot dilute powdered bleach.

Always measure liquid chlorine bleach. Use a measuring cup with a pour spout; do not guess. Follow the manufacturer’s directions for proper use.

Do not fill beyond the “MAX” level. NOTE: Overfilling could cause garment damage.

⁄3

Fabric softener compartment

(Letter E in Dispenser Illustration) Pour measured liquid fabric softener into the fabric softener

dispenser, if desired.

Do not overfill. The dispenser holds cup (60 mL) of fabric softener.

The fabric softener is dispensed in the rinse cycle. If Extra Rinse is selected, the fabric softener will be dispensed during the Extra Rinse.

Do not use fabric softener dispensing balls in this washer. Dispensing balls will not operate correctly with this washer.

Do not spill or drip any fabric softener onto the clothes.

⁄4

Pausing or Restarting

1. To pause the washer at any time, press PAUSE/CANCEL.

2. To continue the cycle, press START (for approximately

1 second).

Changing Cycles, Options, and Modifiers

Not all Options and Modifiers are available with all cycles. Available modifiers will glow amber. If an option or modifier is unavailable with a selected cycle, the light will not illuminate. Cycles, Options, and Modifiers can be changed anytime before START is selected.

To cancel a cycle and select a new cycle

1. Press PAUSE/CANCEL twice.

2. Press POWER.

3. Select desired cycle.

4. Select the desired Options or modifiers such as Water Temp,

Spin Speed, and Soil Level.

5. Press START (for approximately 1 second) to restart the

washer at the beginning of the new cycle.

To cancel a cycle

1. Press PAUSE/CANCEL twice.

2. The washer powers down, the door unlocks, and clothes can

be removed.

NOTE: If the water level or the temperature is too high, the washer will drain automatically before the door unlocks.

To change Options or Modifiers after the cycle has started

1. Press PAUSE/CANCEL once.

2. Select the desired Options or modifiers such as Water Temp,

Spin Speed, and Soil Level. Available selections will glow amber.

3. Press START (for approximately 1 second) to continue the

cycle.

To drain the washer manually

1. Press PAUSE/CANCEL twice.

2. Press POWER.

3. Select DRAIN/SPIN.

4. Press START (for approximately 1 second) to begin the drain.

5. When the spin is complete, the door unlocks. Items can be

removed from the washer.

Status Lights

These lights show which portion of the cycle the washer is operating. They also indicate when you can add an additional item to the wash cycle and when the controls are locked.

Add a garment

Door Locked

This washer allows a 4-8 minute period in which other garments may be added to the load. You can add items to the washer if the Add a garment status light is glowing.

To add items when Add a garment light is glowing

1. Select PAUSE/CANCEL once. The washer door unlocks after

a few seconds, and items can be added.

2. To continue the cycle, close the door and select and hold

START (for approximately 1 second).

To add items when the Add a garment light is not

1. You must cancel the current cycle by pressing PAUSE/

CANCEL twice. This will cancel the wash cycle and options. The washer door unlocks, and items can be added.

2. Close the door, press POWER, and select the new cycle and

options. Select and hold START (for approximately 1 second).

glowing

Done

The Done status light stays on for 60 minutes after the cycle is complete, and then the washer shuts off.

Sanitized

This washer has a Sanitize water temperature that is certified by NSF International, an independent third-party testing and certification organization. The certification verifies that the sanitizing cycle reduces 99.9% of bacteria typically found on clothing, bedding, and towels, and there is no carryover of bacteria between loads after the cycle is complete.

When the status light glows, the door is locked.

Sensing/Revising Estimated Time

The cycle times vary automatically based on your water pressure, water temperature, detergent, and clothes load.

The washer will automatically sense the progress in the cycle and adjust the Estimated Time Remaining display. While the washer is sensing, the estimated time will flash and the Sensing status light will glow. When the sensing is complete, the flashing stops, the status light goes off, and the Estimated Time Remai is updated.

The cycle time will be extended if oversudsing occurs or the load is unbalanced. The SUD routine removes extra suds and assures proper rinsing of your garments. See “Troubleshooting.” During the unbalance routine, the time displayed may pause until this activity is complete, then resume with the remainder of the cycle.

ning display

Clean Washer Reminder

The Clean Washer Reminder light illuminates to remind you to use the Clean Washer cycle regularly. The reminder light will illuminate every 30 cycles. The reminder light may be reset by either running the Clean Washer cycle, or by pressing the CLEAN WASHER RESET button.

Cycles

Cycles can be selected by turning the Cycle Control knob to the desired cycle. Each cycle is designed for different types of fabric and soil levels. The modifier indicator lights, on the right-hand side of the panel, will change as cycles are selected.

Certified to Sanitize

If the “Sanitize” wash temperature was selected, when the wash cycle is complete unlocks, and the wash load can be removed from the washer. The washer powers down automatically 60 minutes after the cycle is complete and the DONE status light turns off.

, the DONE status light will illuminate, the door

Controls Lock/Unlock

The Controls Lock avoids unintended use of the washer. You can also use the control lock feature to avoid unintended cycle or option changes during a cycle. When Controls Lock is lit, all buttons are disabled except for Pause/Cancel and Start. You can lock the controls while the washer is operating.

To lock the controls

Press and hold CONTROLS LOCK/UNLOCK for 3 seconds after the cycle starts, or when the washer is turned off.

e status light next to the CONTROLS LOCK/UNLOCK button

Th will glow.

To unlock the controls

Press and hold CONTROLS LOCK/UNLOCK for 3 seconds until the status light turns off.

NOTE: To lock or unlock the controls when the washer is off, press and hold CONTROLS LOCK/UNLOCK for 3 seconds.

Each cycle has a preset Soil Level (estimated cycle time), Water Temperature, and Spin Speed, and may have preset options. The preset settings provide the recommended fabric care for the selected cycle.

The preset settings will glow green to show the preselected options and modifiers, and before START is pressed. Not all options and modifiers are available with all cycles. Available selections glow amber. (To change settings after the cycle has started, press PAUSE/ CANCEL once, then select the desired settings. Press START to continue the cycle.)

Powdered detergents may not dissolve well in a slow-speed cycle. For best results, use liquid detergent in slow-speed cycles.

which may be changed anytime

Preset cycle settings

Each cycle has a preset Soil Level (cycle time), Water Temperature, and Spin Speed. The preset settings provide the recommended fabric care for the selected cycle. See chart.

Cycle

Soil Level

Water Temp Spin Speed

(cycle time)

Whitest Whites

Heavy Duty Normal

Bulky Items Normal

Normal/ Casual

Delicate Normal

Hand Washables

Normal (1:20)

(1:10)

(0:55)

Normal (0:50)

(0:40)

Normal (0:30)

Hot/Cold High

Warm/Cold Low

Warm/Cold High

Warm/Cold Medium

Cold/Cold Low

Normal/Casual

Use this cycle to wash loads of no-iron fabrics, such as sport shirts, blouses, casual business clothes, permanent press blends, cottons and linens, and synthetic fabrics. This cycle combines medium-speed tumbling, high-speed spin, and a load cooling process to reduce wrinkling.

NOTE: For the best energy performance, use the Normal/Casual Cycle.

Delicate

Use this cycle to clean hand washable and special-care garments. Similar to the way garments are hand washed in a sink, the wash action of this cycle combines periods of low speed tumbling and soaking. CRADLE CLEAN™ motion offers gentle fabric care for effective cleaning of delicate and hand washable garments. Medium speed spin helps reduce wrinkling.

Use mesh garment bags to wash undergarments such as underwire bras, items with strings, and small items such as infant socks.

Clean Washer

Soak Normal

(0:30)

Rinse/Spin N/A

(0:22)

Drain/Spin N/A

(0:13)

To change the preset cycle settings

Press the selector of each available setting until the desired setting glows green.

N/A High

Warm/Cold No Spin

Cold/Cold High

N/A High

Whitest Whites

This cycle is especially designed for cleaning loads of soiled white fabrics with the addition of bleach. Hot washing temperatures assure optimal bleach activity. An additional rinse provides optimal rinse performance to avoid chlorine residues on your laundry. This cycle combines fast-speed tumbling, longer wash time, and high speed spin to shorten drying time.

Heavy Duty

Use this cycle to wash loads of sturdy, colorfast fabrics and heavily soiled garments. This cycle combines fast-speed tumbling, longer wash time, and high speed spin to shorten drying times. If the water temperature is lower than needed for this cycle, the heater will warm the water to the optimum temperature.

Bulky Items

Use this cycle to wash large items such as blankets and comforters. This cycle starts with a soak to saturate your large load. This is followed by medium wash action and low-spin speeds to maintain load balance.

Hand Washables

Use mesh garment bags as necessary.

Clean Washer

Use the Clean Washer cycle once a month to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with AFFRESH™ washer cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washing machine. This cycle should not be interrupted. See “Cleaning Your Washer” in the “Washer Care” section.

IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle w wash drum.

ith an empty

Soak

Use the Soak cycle to help remove small spots of set-in stains on fabrics. This cycle provides a soak time with warm or cold water followed by drain. Extra water, a short tumbling phase for equal distribution of the laundry, and a soaking time without drum movement improve the removal of set-in stains. Drain without spin assures gentle treatment, even for delicate articles.

Rinse/Spin

Use this cycle to get a rinse and spin only. This cycle combines fast-speed tumbling and High speed spin. If desired, you can reduce the spin speed by selecting the speed you want from the SPIN SPEED modifier.

A Rinse/Spin cycle is useful for

Loads that need rinsing only. Adding fabric softener to a load.

Drain/Spin

Clean Washer Reminder

Use this cycle to drain your washer or to drain and spin your wash load. The spin speed is preset to High. If desired, you can reduce the spin speed by selecting the speed you want from the SPIN SPEED modifier.

NOTE: Loads of synthetics, delicate fabrics, hand washables, and woolens should be drained with no spin or low spin speed to avoid fabric stress.

Normal Washer Sounds

As with any new product, you will hear sounds that you are not accustomed to. You may hear various sounds when the door is locked and unlocked, and during the washing, rinsing, and spinning process. Between changes in wash actions, there will be momentary pauses. You will hear water spraying and splashing during the wash and rinse cycles. These new sounds and pauses are part of normal washer operation.

Options

You can customize your wash by adding options to your cycle selections. You can add or change an option after starting a cycle anytime before the selected option begins. Not all options are available with all cycles. Available options will glow amber. Current selections will glow green. If an option is unavailable with a selected cycle, the light will not illuminate.

Deep Clean with Steam

Use this option for heavily soiled loads that need improved stain treatment, loads with multiple types of stains, or loads you suspect as having stains, but are afraid may have been missed (no sorting or searching for stains). When Deep Clean with Steam is selected, the water temperature of the selected wash cycle is automatically set to warm. The water will then be slowly heated to the temperature selected, along with steam, to aid removal. This option will provide optimal removal of organic stains such as blood and grass.

in stain

Extra Rinse

An extra rinse can be used to aid in the removal of detergent or bleach residue from garments. This option provides an additional rinse with the same water temperature as the first rinse.

Cycle Signal

This signal is helpful when you are removing items from the washer as soon as it stops. Press CYCLE SIGNAL to select Loud, Soft, or Off.

See the “Laundry Guide” for an overview of possible options for each Wash Cycle selection.

You can select more than one option for a cycle. Some options cannot be added to some cycles. For example, Deep Clean cannot be added to the Quick Wash cycle.

If an option is unavailable with a selected cycle, there will be 3 short tones, and the light for that option will not glow when selected.

Delay Wash

To begin the wash cycle later, select DELAY WASH until the desired delay time (in hours) shows in the Estimated Time Remaining display, and then select START. The countdown to the wash cycle will show in the display window, and the button indicator will blink until the cycle begins.

IMPORTANT: When delaying a cycle, use only powdered detergents in the high efficiency “HE” detergent compartment since liquid detergents may seep out of the compart Delay Wash, before the wash cycle begins.

ment during

Button Sound

Button sounds are used to notify you of what has been selected or to let you know when something is not available. Press BUTTON SOUND to select Loud, Soft, or Off.

Modifiers

Preset cycle settings of Water Temperature, Spin Speed, and Soil Level can be changed. You can change a modifier after starting a cycle anytime before the selected modifier begins. Not all modifiers are available with all cycles and options. Available options will glow amber. Current selections will glow green. If a modifier is unavailable with a selected cycle, the light will not illuminate.

NOTE: The panel shown below may be different from th model.

To change the water temperature, select the WATER TEMP button until the desired setting glows green.

To change the spin speed, select the SPIN SPEED button until the desired setting glows green.

To change cycle time, select SOIL LEVEL button until the desired setting glows green.

at of your

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Whirlpool WFW9500TC, WFW9500TW Use And Care Manual

Specifications and Main Features

Frequently Asked Questions

User Manual