Whirlpool W10189344A, W10189345A User Manual

REFRIGERATOR USER INSTRUCTIONS

THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING, please visit our website at www.whirlpool.com for additional information. If you still need assistance, call us at 1-800-253-1301. In Canada, visit our website at www.whirlpool.ca or call us at 1-800-807-6777.

You will need your model and serial number located on the inside wall of the refrigerator compartment.

Para obtener acceso a “Instrucciones para el usuario del refrigerador” en español, o para obtener información adicional acerca de su producto, visite: www.whirlpool.com.

Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie ubicados compartimiento del refrigerador.

Table of Contents / Table des matières

REFRIGERATOR SAFETY.....................................................................1

REFRIGERATOR USE ...........................................................................2

REFRIGERATOR CARE.........................................................................6

TROUBLESHOOTING............................................................................7

ACCESSORIES ...................................................................................... 9

WATER FILTER CERTIFICATIONS ......................................................9

PERFORMANCE DATA SHEETS........................................................10

WARRANTY.......................................................................................... 12

SÉCURITÉ DU RÉFRIGÉRATEUR .....................................................13

UTILISATION DU RÉFRIGÉRATEUR.................................................14

ENTRETIEN DU RÉFRIGÉRATEUR ................................................... 18

DÉPANNAGE........................................................................................ 19

ACCESSOIRES ....................................................................................21

FEUILLES DE DONNÉES SUR LA PERFORMANCE........................ 22

GARANTIE............................................................................................ 24

en la pared interior del

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

follow instructions.

can be killed or seriously injured if you don't

You instructions.

W10189344A

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

■ Plug into a grounded 3 prong outlet.

■ Do not remove ground prong.

■ Do not use an adapter.

■ Do not use an extension cord.

■ Disconnect power before servicing.

■ Replace all parts and panels before operating.

■ Remove doors from your old refrigerator.

To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:

SAVE THESE INSTRUCTIONS

■ Use nonflammable cleaner.

■ Keep flammable materials and vapors, such as gasoline,

away from refrigerator.

■ Use two or more people to move and install refrigerator.

■ Disconnect power before installing ice maker (on ice maker

kit ready models only).

■ Use a sturdy glass when dispensing ice (on some models).

Proper Disposal of Your Old Refrigerator

WARNING

Suffocation Hazard Remove doors from your old refrigerator. Failure to do so can result in death or brain damage.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators are still dangerous – even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow these instructions to help prevent accidents.

REFRIGERATOR USE

Using the Controls

Temperature Control Adjustment and Cooling On/Off

The refrigerator and freezer control buttons are located on the dispenser panel.

To turn cooling off, press and hold the LOCK and FAST ICE/COOL buttons at the same time for 3 seconds. Press and hold LOCK and FAST ICE/COOL again to turn cooling on. Your refrigerator and freezer will not cool when cooling is off.

IMPORTANT: To avoid unintentionally locking the dispenser or changing other settings, be sure to press both buttons at exactly the same time.

Before You Throw Away Your Old Refrigerator or Freezer:

■ Take off the doors.

■ Leave the shelves in place so that children may not easily

climb inside.

For your convenience, your refrigerator and freezer controls are preset at the factory. When you first install your refrigerator, make sure that the controls are still set to the “mid-settings.”

To view set points, press the TEMPERATURE button on your dispenser panel. The factory recommended set points are 0°F (-18°C) for the freezer and 37°F (3°C) for the refrigerator.

IMPORTANT:

■ Wait 24 hours before you put food into the refrigerator. If you

add food before the refrigerator has cooled completely, your food may spoil.

NOTE: Adjusting the set points to a higher (colder) than recommended setting will not cool the compartments any faster.

■ If the temperature is too warm or too cold in the refrigerator or

freezer, first check the air vents to be sure they are not blocked before adjusting the controls.

■ The preset settings should be correct for normal household

usage. The controls are set correctly when milk or juice is as cold as you like and when ice cream is firm.

■ Wait at least 24 hours between adjustments. Recheck the

temperatures before other adjustments are made.

■ The display screen on the dispenser control panel has a

backlight, which will turn off automatically when the control buttons have not been used for 30 seconds or more. When the backlight is off, the first press of a control button will only reactivate the backlight, without changing any settings. Within 30 seconds after the backlight has been reactivated, additional presses of control buttons will change the applicable settings.

Adjusting the Controls

To adjust the set points, press and hold the TEMPERATURE button for 3 seconds. When adjust mode is activated, set points and adjusting information will appear on the display screen.

NOTE: To view Celsius temperatures, press the FILTER button when adjust mode is activated. To return the display setting to Fahrenheit, press FILTER again.

Refrigerator Controls

When adjust mode is activated, the LOCK and FAST ICE/COOL buttons adjust the refrigerator compartment temperature. The set point range for the refrigerator is 33°F to 45°F (0°C to 7°C).

■ Press LOCK to lower the set point.

■ Press FAST ICE/COOL to raise the set point.

Freezer Controls

When adjust mode is activated, the ICE and LIGHT buttons adjust the freezer compartment temperature. The set point range for the freezer is -5°F to 5°F (-21°C to -15°C).

■ Press ICE to lower the set point.

■ Press LIGHT to raise the set point.

CONDITION: TEMPERATURE

ADJUSTMENT:

REFRIGERATOR too cold REFRIGERATOR Setting

1° higher

REFRIGERATOR too warm REFRIGERATOR Setting

1° lower

FREEZER too cold FREEZER Setting

1° higher

FREEZER too warm/too little ice FREEZER Setting

1° lower

Additional Features

NOTE: The display screen on the dispenser control panel has a

Fast Cool and Fast Ice

The Fast Cool feature assists with periods of heavy ice usage, full grocery loads, or temporarily warm room temperatures.

The Fast Ice feature assists with temporary periods of heavy ice use by increasing ice production.

■ Press the FAST ICE/COOL button to turn on the Fast Cool

feature. When the feature turns on, the “Fast Cool” animation will appear on the dispenser display.

The Fast Cool setting will remain on for 24 hours unless manually turned off.

■ Press FAST ICE/COOL again to turn off Fast Cool and turn on

the Fast Ice feature. When the feature turns on, the “Fast Ice” animation will appear on the dispenser display.

The Fast Ice setting will remain on for a minimum of 90 minutes unless manually turned off.

■ Press FAST ICE/COOL a third time to activate Fast Cool and

Fast Ice at the same time. When the features are activated, both the “Fast Cool” and “Fast Ice” animations will appear on the dispenser display.

■ Press FAST ICE/COOL a fourth time to turn both Fast Cool

and Fast Ice off.

When Fast Cool and/or Fast Ice are active, the temperature display will not change. After 24 hours, the refrigerator returns to the previous temperature set points.

NOTE: If increased ice production is desired at all times, change the freezer control to a lower setting. Setting the freezer to a colder temperature may make some foods, such as ice cream, harder.

Temperature Display Always On

This feature keeps the temperature display on at all times.

■ Press and hold TEMPERATURE and LOCK at the same time

for 3 seconds to turn the feature on. IMPORTANT: To avoid unintentionally locking the dispenser

or changing other settings, be sure to press both buttons at exactly the same time.

■ Press and hold TEMPERATURE and LOCK at the same time

for 3 seconds again to turn the feature off.

Press TEMPERATURE to exit adjust mode, or allow about 15 seconds of inactivity and adjust mode will turn off automatically.

Door Ajar Alarm

The Door Ajar Alarm feature sounds an alarm when the refrigerator or freezer door is open for 5 minutes and the product cooling is turned on. The alarm will repeat every 2 minutes. Close both doors to turn it off. The feature then resets and will reactivate when either door is left open again for 5 minutes.

Disabling Sounds

■ To turn off all dispenser and control sounds, including the

Door Ajar Alarm, press and hold ICE and FAST ICE/COOL at the same time for 3 seconds.

■ To turn all sounds back on, press and hold ICE and FAST ICE/

COOL at the same time for 3 seconds again.

Convertible Drawer Temperature Control

(on some models)

The control can be adjusted to properly chill meats or vegetables. The air inside the pan is cooled to avoid “spot” freezing and can be set to keep meats at the National Livestock and Meat Board recommended storage temperatures of 28° to 32°F (-2° to 0°C). The convertible drawer temperature control is preset to the PRODUCE setting.

To store meat:

Set the control to one of the three MEAT settings to store meat at its optimal storage temperature.

To store vegetables:

Set the control to PRODUCE to store vegetables at their optimal storage temperatures.

NOTE: If food starts to freeze, move the control to the left (less cold). Remember to wait 24 hours between adjustments.

Crisper Humidity Control

(on some models)

You can control the amount of humidity in the moisture-sealed crisper. Adjust the control to any setting between LOW and HIGH.

LOW (open) for best storage of fruits and vegetables with skins. HIGH (closed) for best storage of fresh, leafy vegetables.

Door Chill Control

(on some models)

The door chill control is located on the left-hand side of the refrigerator compartment.

■ Turn the control clockwise (right) to reduce the flow of cold air

to the door and make it less cold.

■ Turn the control counterclockwise (left) to increase the flow of

cold air to the door and make it colder.

Water and Ice Dispensers

(on some models)

Depending on your model, you may have one or more of the following options: the ability to select either crushed or cubed ice, a special light that turns on when you use the dispenser, or a lock option to avoid unintentional dispensing.

NOTES:

■ The dispensing system will not operate when the freezer door

is open.

■ After connecting the refrigerator to a water source, flush the

water system. Use a sturdy container to depress and hold the water dispenser lever for 5 seconds, then release it for 5 seconds. Repeat until water begins to flow. Once water begins to flow, continue depressing and releasing the dispenser lever (5 seconds on, 5 seconds off) for an additional 2 minutes. This will flush air from the filter and water dispensing system. Additional flushing may be required in some households. As air is cleared from the system, water may spurt out of the dispenser.

■ Allow 24 hours for the refrigerator to cool down and chill

water.

■ Allow 24 hours to produce the first batch of ice. Discard the

first three batches of ice produced.

■ The display screen on the dispenser control panel has a

The Water Dispenser

IMPORTANT: Dispense enough water every week to maintain a

fresh supply.

To Dispense Water:

1. Press a sturdy glass against the water dispenser lever.

2. Remove the glass to stop dispensing.

The Ice Dispenser

Ice dispenses from the ice maker storage bin in the freezer when the dispenser lever is pressed. The dispensing system will not operate when the freezer door is open. To turn off the ice maker, see “Ice Maker and Storage Bin.”

Your ice maker can produce both crushed and cubed ice. Before dispensing ice, select which type of ice you prefer by pressing the ICE button.

The display screen indicates which type of ice is selected.

CRUSHED CUBED

For crushed ice, cubes are crushed before being dispensed. This may cause a slight delay when dispensing crushed ice. Noise from the ice crusher is normal, and pieces of ice may vary in size. When changing from crushed to cubed, a few ounces of crushed ice will be dispensed along with the first cubes.

To Dispense Ice:

1. Press the button to select the desired type of ice.

Ice Maker and Storage Bin

WARNING

Cut Hazard Use a sturdy glass when dispensing ice. Failure to do so can result in cuts.

2. Press a sturdy glass against the ice dispenser lever. Hold the

glass close to the dispenser opening so ice does not fall outside of the glass.

IMPORTANT: You do not need to apply a lot of pressure to the lever in order to activate the ice dispenser. Pressing hard will not make the ice dispense faster or in greater quantities.

3. Remove the glass to stop dispensing. NOTE: Ice may continue to dispense for up to 10 seconds

after removing the glass from the lever. The dispenser may continue to make noise for a few seconds after dispensing.

The Dispenser Light (on some models)

When you use the dispenser, the light will automatically turn on. If you want the light to be on continuously, you may choose either ON or DIM. The display screen indicates which mode is selected.

ON DIM OFF

ON: Press LIGHT to turn the dispenser light on. DIM: Press LIGHT a second time to select DIM mode. The

dispenser light will remain on, but at a lower intensity. OFF: Press LIGHT a third time to turn the dispenser light off. The dispenser lights are LEDs that can not be changed. If it

appears that your dispenser lights are not working, see “Troubleshooting” for more information.

Turning the Ice Maker On/Off

The On/Off switch is located on the top right-hand side of the freezer compartment.

To turn on the ice maker, slide the control to the ON (left) position. To manually turn off the ice maker, slide the control to the OFF

(right) position. NOTE: Your ice maker has an automatic shutoff. The ice maker

sensors will automatically stop ice production, but the control will remain in the ON (left) position.

REMEMBER:

■ Allow 24 hours to produce the first batch of ice. Discard the

first three batches of ice produced.

■ The quality of your ice will be only as good as the quality of the

water supplied to your ice maker. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well maintained.

■ Do not use anything sharp to break up the ice in the storage

bin. This can cause damage to the ice container and the dispenser mechanism.

■ Do not store anything on top of or in the ice maker or storage

bin.

Removing and Replacing Ice Storage Bin

1. Hold the base of the storage bin with both hands and press

the release button to lift the storage bin up and out. NOTE: It is not necessary to turn the ice maker control to the

OFF (right) position when removing the storage bin. The sensor cover (“flipper door”) on the left wall of the freezer stops the ice maker from producing ice if the door is open or the storage bin is removed.

2. Replace the storage bin on the door and push down to make

sure it is securely in place.

The Dispenser Lock (on some models)

The dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets.

NOTE: The lock feature does not shut off power to the refrigerator, to the ice maker, or to the dispenser light. It simply deactivates the dispenser controls and levers. To turn off the ice maker, see “Ice Maker and Storage Bin.”

■ Press and hold LOCK for 3 seconds to lock the dispenser.

■ Press and hold LOCK a second time to unlock the dispenser.

The display screen indicates when the dispenser is locked.

LOCKED UNLOCKED

Water Filtration System

Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

Water Filter Status Light (on some models)

The water filter status light will help you know when to change your water filter. When the water filter status display changes from “GOOD” to “ORDER,” this tells you that it is almost time to change the water filter cartridge. Replace the water filter cartridge when the water filter status display changes to “REPLACE.” If water flow to your water dispenser or ice maker decreases noticeably, change the filter sooner. The filter should be replaced at least every 6 months depending on your water quality and usage.

After changing the water filter, reset the status light by pressing and holding the FILTER button for 3 seconds. The status light will change from “REPLACE” to “GOOD” when the system is reset.

REFRIGERATOR CARE

Cleaning

WARNING

Explosion Hazard Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

Changing the Water Filter

1. Press the eject button to release the filter from the base grille.

2. Pull the filter straight out.

3. Turn the cap counterclockwise to remove it from the filter. IMPORTANT: Do not discard the cap. It is part of your

refrigerator. Keep the cap to use with the replacement filter.

4. Align the ridge on the cap with the arrow on the new filter and turn the cap until it snaps into place.

NOTE: You can run the dispenser without a filter. Your water will not be filtered. Simply insert the cap all of the way into the base grille and rotate the cap until it is firmly in place.

5. Remove the covers from the O-rings. Be sure the O-rings are still in place after the covers are removed.

6. Push the filter into the base grille. The eject button will pop back out when the filter is fully engaged.

7. Flush the water system. See “Water and Ice Dispensers.”

3. Wash stainless steel and painted metal exteriors with a clean

sponge or soft cloth and a mild detergent in warm water.

4. There is no need for routine condenser cleaning in normal home operating environments. If the environment is particularly greasy or dusty, or there is significant pet traffic in the home, the condenser should be cleaned every 2 to 3 months to ensure maximum efficiency.

If you need to clean the condenser:

■ Remove the base grille.

■ Use a vacuum cleaner with a soft brush to clean the grille,

the open areas behind the grille and the front surface area of the condenser.

■ Replace the base grille when finished.

5. Plug in refrigerator or reconnect power.

Both the refrigerator and freezer sections defrost automatically. However, clean both sections about once a month to avoid buildup of odors. Wipe up spills immediately.

IMPORTANT: Because air circulates between both sections, any odors formed in one section will transfer to the other. You must thoroughly clean both sections to eliminate odors. To avoid odor transfer and drying out of food, wrap or cover foods tightly.

To Clean Your Refrigerator:

NOTE: Do not use abrasive or harsh cleaners such as window

sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools.

1. Unplug refrigerator or disconnect power.

2. Hand wash, rinse, and dry removable parts and interior

surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.

Changing the Light Bulbs

NOTE: Not all bulbs will fit your refrigerator. Be sure to replace the bulb with one of the same size, shape and wattage. Replacement bulbs are available from your dealer.

■ The dispenser lights are LEDs that can not be changed.

■ All other lights require a 40-watt bulb.

1. Unplug refrigerator or disconnect power.

2. Remove light shield when applicable. NOTE: To clean the light shield, wash it with warm water and

liquid detergent. Rinse and dry the shield well.

3. Remove light bulb and replace with one of the same size, shape and wattage.

4. Replace light shield when applicable.

5. Plug in refrigerator or reconnect power.

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

In the U.S.A., www.whirlpool.com In Canada, www.whirlpool.ca

to possibly avoid the cost of a service call.

Refrigerator Operation

The refrigerator will not operate

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

■ Power cord unplugged? Plug into a grounded 3 prong outlet.

■ Is outlet working? Plug in a lamp to see if the outlet is

working.

■ Household fuse blown or circuit breaker tripped? Replace

the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■ Are controls on? Make sure the refrigerator controls are on.

See “Using the Controls.”

■ New installation? Allow 24 hours following installation for the

refrigerator to cool completely.

NOTE: Adjusting the temperature controls to coldest setting will not cool either compartment more quickly.

The refrigerator is noisy

Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Below are listed some normal sounds with an explanation.

■ Buzzing - heard when the water valve opens to fill the ice

maker

■ Pulsating - fans/compressor adjusting to optimize

performance

■ Rattling - flow of refrigerant, water line, or from items placed

on top of the refrigerator

■ Sizzling/Gurgling - water dripping on the heater during

defrost cycle

■ Popping - contraction/expansion of inside walls, especially

during initial cool-down

■ Water running - may be heard when water melts during the

defrost cycle and runs into the drain pan

■ Creaking/Cracking - occurs as ice is being ejected from the

ice maker mold.

The doors will not close completely

Check the following:

■ Are food packages blocking the door open?

■ Are all bins and shelves pushed back into the correct

positions?

The doors are difficult to open

WARNING

The motor seems to run too much

Your new refrigerator may run longer than your old one due to its high-efficiency compressor and fans. To maximize energy efficiency, the compressor changes speed to provide just the right amount of cooling as it is needed. Your refrigerator may run as much as 100% of the time, but it will still use less energy than an older refrigerator. You may notice that it runs more often when the room is warm, a large amount of food is added to either compartment, or the doors are opened often.

Explosion Hazard Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

■ Are the gaskets dirty or sticky? Clean gaskets with mild

soap and warm water.

■ Has the door been opened and closed within the last few

seconds? Wait at least 30 seconds to reopen the doors.

Temperature and Moisture

Temperature is too warm

Check the following:

■ Are the air vents blocked in either compartment?

■ Are the door(s) opened often?

■ Has a large amount of food just been added to the refrigerator

or freezer?

■ Are the controls set correctly for the surrounding conditions?

There is interior moisture buildup

NOTE: Some moisture is normal.

■ Are the air vents blocked in the refrigerator?

■ Are the door(s) opened often?

■ Is the room humid?

■ Are the controls set correctly for the surrounding conditions?

■ Was an automatic self-defrost cycle completed?

Items in meat pan/crisper are freezing

The temperature inside the meat pan/crisper may become too cold, especially when using some additional control panel features. Adjust the meat pan control to the closed setting.

Ice and Water

The ice maker is not producing ice or not enough ice

The ice cubes are hollow or small

This is an indication of low water pressure.

Check the following:

■ Is the water shutoff valve fully open?

■ Are there kinks in the water lines that could restrict water

flow?

■ If you are using a water filter, remove the filter and operate the

dispenser. If water flow increases, the filter is clogged or incorrectly installed.

■ Is a reverse osmosis water filtration system connected to

your cold water supply? See “Water Supply Requirements” in either the Installation Instructions or the Use and Care Guide.

■ If you still have questions regarding your water pressure, call a

licensed, qualified plumber.

Off-taste, odor or gray color in the ice

Check the following:

■ Are the plumbing connections new, causing discolored or off-

flavored ice?

■ Have the ice cubes been stored too long?

■ Does the freezer and ice bin need to be cleaned?

■ Has food in the freezer or refrigerator been wrapped properly?

■ Does the water contain minerals (such as sulfur)? A filter

may need to be installed to remove the minerals.

■ Is there a water filter installed on the refrigerator? Gray or

dark discoloration in ice indicates that the water filtration system needs additional flushing.

■ Is the ice maker wire shutoff arm or switch (depending on

models) in the OFF position?

■ Is the water line shutoff valve to the refrigerator turned on?

■ Has the ice maker just been installed? Is the freezer

temperature cold enough to produce ice? Wait 24 hours after ice maker hookup for ice production to begin. Allow 3 days after ice production begins to completely fill ice container.

■ Does the ice maker mold have water in it or has no ice

been produced? Make sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on.

■ Has a large amount of ice just been removed? Allow

24 hours for ice maker to produce more ice.

■ Is there a water filter installed on the refrigerator? The filter

may be clogged or installed incorrectly.

■ Is an ice cube jammed in the ice maker ejector arm?

For models with an interior ice bin, remove the ice from the ejector arm with a plastic utensil.

■ Is a reverse osmosis water filtration system connected to

your cold water supply? See “Water Supply Requirements” in either the Installation Instruction booklet or the Use and Care Guide.

The ice dispenser will not operate properly

Check the following:

■ Is the freezer door closed completely?

■ Is the ice bin installed correctly?

■ Is there ice in the bin?

■ Has the ice frozen in the ice bin?

■ Is ice stuck in the delivery chute?

■ Has the wrong ice been added to the bin? Use only cubes

produced by the current ice maker.

■ Has the ice melted around the auger (metal spiral) in the

ice bin? Empty the ice container. Use warm water to melt the ice if necessary.

WARNING

Cut Hazard Use a sturdy glass when dispensing ice. Failure to do so can result in cuts.

■ Is the ice dispenser stalling while dispensing “crushed”

ice? Change the ice button from “crushed” to “cubed.” If cubed ice dispenses correctly, depress the button for “crushed” ice and begin dispensing again.

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