This Job Aid,
No. 4321848 provides specific instruction for servicing the control system of Whirlpool-built three
speed direct drive washers and gas and electric dryers equipped with fifth generation fully solid state
electronic controls. These controls were introduced on Whirlpool washer model LSE9355BZO and
dryer model LE/GE9848BZO and KitchenAid washer model KAWE977BWHO and dryer model KE/
GYW977BWHO.
The Job Aid should be used in conjunction with the companion video tape ,
Fifth Generation Solid State Electronic Controls,”
All mechanical aspects of these units are identical to Whirlpool-build Direct Drive Washers and Gas
and Electric Dryers except as noted in ths Job Aid. For a complete description of repair procedures
refer to the Job Aids,
L-58, Part No. 4314557. Companion videos are also available for these Job Aid.
“Washers and Dryers with Fifth Generation Solid State Electronic Controls,”
“Washers and Dryers with
Part No. 4321849.
“Direct Drive Washers”
L-55, Part No. 787930 and
“Dryer Mechanical Systems"
L-61, Part
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide specific information that will enable the service technician to
repair and maintain Whirlpool-built washers and dryers equipped with fifth generation solid state
electronic controls.
The objectives of this Job Aid are:
,
The service technician will -
•Understand the function of the solid state electronic controls
•Perform and interpret the diagnostic tests for the solid state electronic controls
TO THE INSTRUCTOR/INDEPENDENT STUDENT
This Job Aid is designed to be used with the video tape,
Genreration Solid State Electronic Control Systems,”
you will see a symbol that looks like this:
“Washers and Dryers with Fifth
Part No. 4321849. As you use this Job Aid
>>
It instructs you to view certain sections of the video tape. The section numbers you should view
appear in the lower left corner of the screen.
This symbol (
appar at the end of various sections of the Job Aid. You will need a pencil to complete these exercises.
.) appears next to the heading,. “Confirmation Of Understanding Exercises” which
Automatic Electronic Three Speed Direct Drive Washers7
Electronic Electric and Gas Dryers9
SECTION 4 - SERVICING WASHERS AND DRYERS11
Automatic Electronic Three Speed Direct Drive Washers11
Component Location and Access11
Testing and Diagnosis12
Servicing Procedures18
Solid State Electronic Controls18
Water Level Transducer18
Electronic Electric and Gas Dryers19
Component Locations and Access19
Testing and Diagnosis20
Servicing Procedures23
Solid State Electronic Controls23
SECTION 5 - TECH TIPS25
Testing Procedures for Water level Transducer25
Testing Procedures for LED Indicators25
Product Speficiation and Warranty Information25
Wiring Diagrams 26
-- NOTES --
>>
View Section 1 of the Video Tape
Section 1
EQUIPMENT AND SAFETYEQUIPMENT AND SAFETY
EQUIPMENT AND SAFETY
EQUIPMENT AND SAFETYEQUIPMENT AND SAFETY
EQUIPMENT
All tests/checks should be made with a VOM or DVM having a sensativity of 20,000 ohms per volt
DC or greater. Voltage check should be made with wires connected.
Fig. 1
SAFETY
(Figure 1)
! WARNING
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ELECTRICAL SHOCK HAZARD
Disconnect the unit from household electric supply before servicing.
Failure to do so could result in serious injury or death.
! CAUTION
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ELECTROST A TIC DISCHARGE (ESD) SENSITIVE ELECTRONICS
Do not open the package containing the service replacement control assembly unitl it is time to
install it. ESD problems are present everywhere. ESD may damage or weaken the electronic
control assembly. The new control assembly may appear to work well after repair is finished,
but failure may occur at a later date due to ESD stress.
Use an anti-static wrist strap.
Connect wrist strap to green ground connection point or
unpainted metal in the appliance.
-OR-
Touch your finger repeatedly
to a green ground connection point
or unpainted metal in the appliance.
Before moving the part from its package,
touch the anit-static bag to a green ground connection
point or unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts;
handle electronic control assembly by edges only.
When repackaging a failed electronic control assembly in the anit-static bag,
observe above precautions.
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>>
View Section 2 of the Video Tape
Section 2
INSTALLATION CONSIDERATIONS
The most common cause of electronic control failure are the result of issues related to proper installation. Before servicing the appliance, perform the following checks:
·Is the power cord firmly plugged into a live circuit with proper voltage?
·Has a household fuse blown or circuit breaker tripped? Is the circuit on a time delay fuse?
·Is the washer or dryer in Lockout? Push and hold LOCKOUT select pad under OPTIONS for 5
seconds to release.
·Are both hot and cold water faucets open and water supply hoses unobstructed?
·Check all connections before replacing components. Broken or loose wires and defective termi
nals can cause the same failure symptoms as a defective component.
1. Connectors: Look at the top of the connector for broken or loose wires. Check for wires not
pressed into the connector far enough to engage metal barbs.
(Figure 2)
2. Voltage: All voltage checks must be made with all connectors ATTACHED to the board(s).
3. Resistance: All resistance checks must be made with wiring harness or connectors
DISCONNECTED.
If the appliance appears to be properly installed and a problem still exists, further diagnosis is required.
The rubber washers and inlet hoses on washers with 5th Generation Electronic Controls have been
installed in the factory . They will be found tucked into a cavity immediately below the inlet valve at the
back of the washer.
the plastic retainer inside the washer.
Figure 3
RUBBER WASHERS
ARE INST ALLED A T
(Fig. 3)
AND INLET HOSES
F AC TOR Y
Some effort will be required to separate the free ends of the hoses from
WATER INLET
VALVE
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4
Section 2Section 2
Section 2
Section 2Section 2
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1. If a washer or dryer equipped with 5th Generation Electronic Controls fails to operate properly,
what should be the first step in servicing the appliance?
o a. Replace the Electronic Control Assembly
o b. Make sure the appliance is plugged into a live receptacle.
o c. Check the individual components on the printed circuit board.
o d. Call for technical assistance.
2. If the washer or dryer is in LOCKOUT:
o a. Press and hold the LOCKOUT button down for 5 seconds.
o b. Unplug the appliance and wait 30 seconds before plugging it back in.
o c. Press and hold the CANCEL button down for 5 seconds.
o d. Replace the Electronic Control Assembly.
3. All voltage checks must be made:
CONFIRMATION OF UNDERSTANDINGCONFIRMATION OF UNDERSTANDING
)
CONFIRMATION OF UNDERSTANDING
) )
CONFIRMATION OF UNDERSTANDINGCONFIRMATION OF UNDERSTANDING
EXERCISESEXERCISES
EXERCISES
EXERCISESEXERCISES
o a. With the appliance unplugged.
o b. With the connectors attached to the printed circuit board.
o c. W ith the connector disconnected from the printed circuit board.
o d. While the appliance is running.
4. All resistance checks must be made:
o a. With the connectors disconnected from the printed circuit board.
o b. With the connectors connected to the printed circuit board.
o c. With the appliance unplugged.
o d. With the appliance running.
5. The factory installed inlet hoses:
o a. Should be disconnected before removing the free ends from the washer.
o b. Will require some effort to separate the free ends from their plastic retainer.
o c. Should not be removed from the cavity until the washer is ready for operation.
o d. Require that the rubber washers be installed on the inlet end.
5
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