WASHER USER INSTRUCTIONS
Table of Contents
ASSISTANCE OR SERVICE ............................ 1
WASHER SAFETY............................................ 2
WASHER USE .................................................. 3
WASHER CARE ............................................... 4
TROUBLESHOOTING...................................... 5
WARRANTY...................................................... 8
Assistance or Service
If you need assistance or service, first see the “Troubleshooting”
section. Additional help is available by calling our National Call
Center at 0800-128-940, or at:
Johannesburg:
Te l: (011) 621-0500
Fax: (011) 622-7456
Cape Town:
Te l: (021) 659-7000
Fax: (021) 689-7101
Durban:
Te l: (031) 203-2000
Fax: (031) 203-2022
Information may also be obtained by e-mailing us at:
service@whirlpool.co.za
Please include a daytime phone number in your correspondence.
®
Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.
Write down the following information about your appliance to help
you obtain assistance or service if you ever need it. You will need
to know your complete model number and serial number. You can
find this information on the model and serial number label, located
under the washer lid.
Dealer name____________________________________________________
Serial number __________________________________________________
Address ________________________________________________________
Phone number __________________________________________________
Model number __________________________________________________
Purchase date __________________________________________________
8539790
WASHER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
You can be killed or seriously injured if you don't immediately
DANGER
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
follow instructions.
can be killed or seriously injured if you don't
You
instructions.
follow
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic
precautions, including the following:
■ Read all instructions before using the washer.
■ Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
petrol, dry-cleaning solvents, other flammable, or
explosive substances as they give off vapours
that could ignite or explode.
■ Do not add petrol, dry-cleaning solvents, or other
flammable, or explosive substances to the wash
water. These substances give off vapours that
could ignite or explode.
■ Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not
been used for such a period, before using the
washing machine, turn on all hot water taps and
let the water flow from each for several minutes.
This will release any accumulated hydrogen gas.
As the gas is flammable, do not smoke or use an
open flame during this time.
■ Do not allow children to play on or in the washer.
■ The appliance is not intended for use by young children
or infirm persons without supervision.
■ Before the washer is removed from service or
discarded, remove the door or lid.
■ Do not reach into the washer if the drum, tub or agitator
is moving.
■ Do not install or store the washer where it will be
exposed to the weather.
■ Do not tamper with controls.
■ Do not repair or replace any part of the washer or
attempt any servicing unless specifically recommended
in this Use and Care Guide or in published user-repair
instructions that you understand and have the skills to
carry out.
■ See Installation Instructions for earthing requirements.
■ If the supply cord is damaged, it must be replaced by
the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
Close supervision of children is necessary when
the washer is used near children.
SAVE THESE INSTRUCTIONS
2
WASHER USE
Loading
For these suggested full-sized loads, set the LOAD SIZE selector to the highest load size setting.
SUPER CAPACITY and SUPER CAPACITY PLUS WASHERS
Heavy Work Clothes
3 pair pants
3 shirts
4 pair jeans
1 coverall
1 overall
Heavy Work Clothes
2 pair pants
3shirts
3 pair jeans
1 coverall
Mixed Load
3 double sheets
4 pillowcases
8 T-shirts
6 pair shorts
2 shirts
2 blouses
8 handkerchiefs
Mixed Load
2 double sheets or
1kingsizesheet(s)
4 pillowcases
6T-shirts
6 pair shorts
2 shirts
2 blouses
6 handkerchiefs
WARNING
Towels
10 bath towels
10 hand towels
14 washcloths
1 bath mat
EXTRA LARGE CAPACITY WASHERS
Towels
8 bath towels
8 hand towels
10 washcloths
1 bath mat
Starting Your Washer
Delicates
3 camisoles
1 quilted robe
4 slips
4 panties
2 bras
2 nighties
1 baby’s dress
Delicates
3 camisoles
4 slips
4 panties
2 bras
2 nighties
WARNING
Fire Hazard
Never place items in the washer that are dampened
with gasoline or other flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on
it (including cooking oils).
Doing so can result in death, explosion, or fire.
1. Measure detergent and pour it into the washer. If desired, add
powdered or liquid color safe bleach. Drop a sorted load of
clothes loosely into your washer.
■ Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash
water. Overloading can cause poor cleaning.
2. (OPTIONAL) Add liquid chlorine bleach.
NOTE: Follow the manufacturer’s directions for proper use.
Undiluted bleach will damage any fabric it touches. The
damage appears as rips, holes, tears, or color loss and may
not show up until several washings later. To avoid spilling, use
a cup with a pouring spout. Do not let bleach splash, drip, or
run down into the washer basket. Always measure liquid
chlorine bleach. Do not guess. Do not use more than the
manufacturer’s recommended amount for a full load. Use less
with a smaller load size.
Electrical Shock Hazard
Electrically earth this appliance.
Do not use an extension cord or an electrical portable
outlet device.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Style 1: With liquid chlorine bleach dispenser (on some
models)
■ Use only liquid chlorine bleach in this dispenser. Pour
measured liquid chlorine bleach into the liquid chlorine
bleach dispenser. Bleach is immediately fed into washer
and is diluted automatically during the wash part of the
cycle.
3
Style 2: Without liquid chlorine bleach dispenser (on some
models)
■ Let the washer fill and begin agitating the load.
■ Add bleach 5 minutes into the wash cycle for best
cleaning and so that bleach can be removed in the rinse
cycle. Pour bleach around the agitator, not directly onto
the
load to avoid damaging clothing or other items in the
load.
3. (OPTIONAL) Add liquid fabrics softener.
NOTE: Do not spill or drip any fabric softener onto the clothes.
Undiluted fabric softener can stain fabrics. Always dilute fabric
softener with warm water. Too much fabric softener can make
some items (diapers and towels) nonabsorbent. If this
happens, do not use it every load, or use less of it in each
load.
Style 1: With liquid fabric softener dispenser (on some
models)
■ Use only liquid fabric softener in this dispenser. Pour
measured liquid fabric softener into the dispenser.
Softener is added automatically during the rinse portion of
the cycle. Dilute liquid fabric softener by filling the
dispenser with warm water until liquid reaches the
crossbar in the dispenser opening.
5. Turn the LOAD SIZE or WATER LEVEL selector to the correct
setting for your wash load and the type of fabric being
washed. You may change the load size or water level selection
after the washer has started filling by turning the selector to a
different setting.
6. Set the TEMPERATURE selector to the correct setting for the
type of fabric and soils being washed. Use the warmest wash
water safe for fabric. Follow garment label instructions.
NOTE: In wash water temperatures colder than 21ºC,
detergents do not dissolve well. Soils can be difficult to
remove. Some fabrics can retain wear wrinkles and have
increased pilling (the formation of small lint-like balls on the
surface of garments).
7. (OPTIONAL) EXTRA RINSE selector (on some models). For an
additional rinse and spin at the end of a wash cycle, set the
EXTRA RINSE selector to ON. On some models, the EXTRA
RINSE feature is part of the cycle.
8. (OPTIONAL) Some models have an END OF CYCLE SIGNAL
selector. Set this selector to ON if you want your washer to
alert you when the wash cycle is complete.
9. Push in the Cycle Control knob and turn it clockwise to the
wash cycle you want. Reduce the wash time when using a
small load size setting. Pull out the Cycle Control knob to start
the washer.
Style 2: Without liquid fabric softener dispenser (on some
models)
■ In the final rinse ONLY, add fabric softener that has been
diluted with 250 mL warm water.
4. Close the washer lid. Washer will not agitate or spin with the
lid open.
WASHER CARE
Cleaning Your Washer
Use a soft, damp cloth or sponge to wipe up any spills such as
detergent or bleach from the outside of your washer.
Clean your washer interior by mixing 250 mL of chlorine bleach
and 500 mL of detergent. Pour this mixture into your washer and
run it through a complete cycle using hot water. Repeat this
process if necessary.
Remove any hard water deposits using only cleaners labeled as
washer safe.
Cleaning the liquid fabric softener dispenser (on some
models):
1. Remove dispenser by grasping top with both hands and
squeezing, while pushing upward with thumbs.
2. Rinse dispenser under warm water, then replace it.
NOTE: Some models are equipped with a liquid fabric softener
dispenser. To avoid damage to the washer or clothing do not wash
clothes with the liquid fabric softener dispenser removed or add
detergent or bleach to this dispenser; it is for liquid fabric softener
only.
Water Inlet Hoses
Replace inlet hoses after 5 years of use to reduce the risk of hose
failure. Periodically inspect and replace inlet hoses if bulges,
kinks, cuts, wear or leaks are found.
When replacing your inlet hoses, mark the date of replacement on
the label with a permanent marker.
To stop or restart your washer:
■ To stop the washer at any time, push in the Cycle
Control knob.
■ To restart the washer, close the lid (if open) and pull out the
Cycle Control knob.
Moving & Storage
Because some water may stay in the hoses, freezing can damage
your washer. If storing or moving your washer during freezing
weather, winterize it.
Winterizing your washer
1. Shut off both water faucets. Disconnect and drain water inlet
hoses. Pour 1 L of R.V.-type antifreeze in the basket.
2. Run washer on a drain and spin setting for about 30 seconds
to mix the antifreeze and water.
3. Unplug washer or disconnect power.
To use washer again
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run the washer through a complete cycle with 250 mL of
detergent to clean out antifreeze.
Storage, non-use or vacation care
Operate your washer only when you are at home. If you will be on
vacation or not using your washer for an extended period of time,
you should:
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer. This helps avoid
accidental flooding (due to a water pressure surge) while you
are away.
4
TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer and Components
Noisy
■ Is the load balanced and the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
■ Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.
■ Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.
Leaking
■ Check the following:
Are the fill hoses tight?
Are the fill hose washers properly seated?
Is the drain hose clamp properly installed? See the Installation
Instructions.
■ Is the sink or drain clogged? Sink and standpipe must be
able to handle 64 L of water per minute.
■ Is water deflecting off the tub ring or the load? Center the
tub before starting the washer. The wash load should be
balanced and not overloaded. The fill or spray rinses can
deflect off the load. The washer must be level. The front feet
should be properly installed and the nuts tightened. Reset the
rear leveling legs (if needed). See the Installation Instructions.
■ Check household plumbing for leaks.
Basket crooked
■ Was the washer basket pulled forward during loading?
Push the basket to the center before starting wash.
■ Is the load balanced and the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
■ The washer basket moves while washing. This is normal.
Agitator operation
■ The top of the agitator is loose, or moves in only one
direction. This is normal.
Dispensers clogged or bleach leaking
■ Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers (on some
models)? Measure detergent and fabric softener. Carefully
pour into the dispensers. Wipe up all spills. Dilute fabric
softener in the fabric softener dispenser.
■ Did you put powdered or color-safe bleach in the liquid
chlorine bleach dispenser (on some models)? Add
powdered or liquid color-safe bleach directly to the basket. Do
not use the chlorine bleach dispenser for color-safe bleach.
Washer Operation
Washer stops, won’t fill, rinse or agitate
■ Check the following:
Is the power cord plugged in?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
■ Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is much
higher than the highest water level. This is normal and
necessary for clothes to move freely.
■ Has a fuse blown or is the circuit breaker open? If problem
continues, call an electrician.
■ Are you using an extension cord? Do not use an extension
cord or an electrical portable outlet device.
■ Is the washer in a normal pause in the cycle? The washer
pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation
and soak.
■ Is the washer overloaded? Wash smaller loads.
■ Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
Washer won’t drain or spin
■ Is the drain hose clogged, or the end of the drain hose
more than 244 cm above the floor? See the Installation
Instructions for proper installation of drain hose.
■ Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
■ Is there excessive sudsing? Always measure detergent.
Follow manufacturer’s directions. If you have very soft water,
you might need to use less detergent.
Washer continues to fill or drain, cycle seems stuck
■ Is the top of drain hose lower than the water level in
washer? The top of the hose must be higher than the water
level in the washer for proper operation. See the Installation
Instructions.
■ Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.
5
Wash/Rinse temperature not what I selected
Load is wrinkled
■ Are the hot and cold water inlet hoses reversed? See the
Installation Instructions for more information. As your
frequency of loads washed increases, the water temperature
may decrease for hot and warm temperatures. This is normal.
■ Did you select a Warm/Warm temperature setting? On
models without ACCUWASH automatic temperature control
that do have a Warm/Warm temperature selection, the warm
wash will be followed by an energy saving cold rinse followed
by warm spray rinses. This saves energy while providing the
same rinse performance.
Washer Results
Load too wet
■ Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
■ Did you use a cold rinse? Cold rinses leave loads wetter than
warm rinses. This is normal.
Residue or lint on load
■ Did you sort properly? Sort lint givers (towels, chenille) from
lint takers (corduroy, synthetics). Also sort by color.
■ Did you overload the washer? The wash load must be
balanced and not overloaded. Clothes should move freely.
Lint can be trapped in the load if overloaded. Wash smaller
loads.
■ Did you select the correct water level? The water level
should be correct for the load size. Clothes should move freely
in the water.
■ Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the water.
■ Did you line dry your clothing? If so, you can expect some
lint on the clothing.
■ Check the following:
Was paper or tissue left in the pockets?
Is your water colder than 21°C? Wash water colder than
21°C may not completely dissolve the detergent.
Did you use the proper cycle time for the load? Reducing
wash time (duration) is another way to reduce lint.
Stains on load
■ Did you follow the manufacturer’s directions when adding
detergent and fabric softener? Measure detergent and
fabric softener. Use enough detergent to remove soil and hold
it in suspension. Dilute fabric softener and add to the rinse
portion of a cycle only. Do not drip fabric softener on clothes.
■ Is there above average iron (rust) in water? Yo u ma y n eed
to install an iron filter.
■ Did you properly sort the load? Sort dark clothes from
whites and lights.
■ Did you unload the washer promptly? To avoid dye transfer,
unload the washer as soon as it stops.
■ Did you unload the washer promptly? Unload the washer as
soon as it stops.
■ Did you use the right cycle for the load being washed?
Use the cycle for Casual or Permanent Press clothes or
another cycle with low spin speeds (if available) to reduce
wrinkling.
■ Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
To reduce wrinkling of permanent press clothes and some
synthetic knits, use a large load size to provide more space.
■ Was the wash water warm enough to relax wrinkles, or are
you using warm rinses? If safe for the load, use warm or hot
wash water. Use cold rinse water.
■ Are the hot and cold water hoses reversed? Check to be
sure the hot and cold water hoses are connected to the right
faucets. See the Installation Instructions.
Load is tangled or twisted
■ Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
■ Did you wrap items around the agitator? Drop items loosely
into the washer. Do not wrap items around the agitator.
Gray whites, dingy colors
■ Did you properly sort the load? Dye transfer can occur when
mixing whites and colors in a load. Sort dark clothes from
whites and lights.
■ Was the wash temperature too low? Use hot or warm
washes if safe for the load. Make sure your hot water system
is adequate to provide a hot water wash.
■ Did you use enough detergent, or do you have hard
water? Use more detergent for washing heavy soils in cold or
hard water.
■ Are the hot and cold water hoses reversed? Check to be
sure the hot and cold water hoses are connected to the right
faucets. See the Installation Instructions.
Garments damaged
■ Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
■ Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
■ Did you add chlorine bleach properly? Do not pour chlorine
bleach directly onto load. Wipe up bleach spills. Undiluted
bleach will damage fabrics. Do not place load items on top of
the bleach dispenser when loading and unloading the washer
(on some models).
■ Did you follow the manufacturer’s care label instructions?
6
Notes
7
WHIRLPOOL®WASHER WARRANTY
Warranty given and undertaken by WHIRLPOOL South Africa (PTY) LTD in respect of the
WHIRLPOOL laundry product purchased by a client.
WHIRLPOOL® South Africa (PTY) LTD (“WHIRLPOOL”) warrants to the original purchaser (“the client”) of the product identified by the
serial number found on the label or plate situated on the product or on the face hereof (whichever is applicable) that for a period of
24 months from the date of purchase shall be free of defects in materials and workmanship under normal use and service.
The warranty is given subject to the following provisions:
1. WHIRLPOOL shall be entitled at its sole option and discretion to either replace or repair any defective materials and/or
workmanship.
2. WHIRLPOOL shall carry out such warranty repair or replacement work itself or at its option through an authorized Service Partner
free of charge provided that if the product is situated in excess of a 50-kilometer radius from the nearest WHIRLPOOL outlet or
authorized Service Partner, then the client shall be liable to pay for such excess including any return journey at a rate per kilometer
as is usually or normally charged by WHIRLPOOL.
3. The client must provide WHIRLPOOL or its nominated Service Partner upon request with sufficient proof of the date and place of
purchase of the product. Should the client be unable to provide such proof, the client will be obliged to pay normal and standard
charges to WHIRLPOOL and/or its Service Partner.
4. Should WHIRLPOOL or its authorized Service Partner determine that a defect or malfunction in the product has been caused solely
or partly by the negligent acts, omissions, abuse or misuse of by the operator of the product of by an installation not in accordance
with the Installation Instructions manual, unless the client can show otherwise, the client shall be liable for the cost of the repair and/
or replacement including all traveling expenses thereby incurred.
5. The warranty does not apply in the event a product is not in normal single-family domestic use, but used for commercial,
industrial or other purpose for which it was not designed.
6. WHIRLPOOL shall not under any circumstances whatsoever be liable for damages sustained due to failure of operation or
malfunction of products nor for consequential damage of whatsoever nature, howsoever arising.
7. The warranty applies only to products whilst they are situated and used within the Republic of South Africa, Swaziland, Lesotho,
Botswana and Namibia.
8. Any part replaced in terms of this warranty shall become the property of WHIRLPOOL or its authorized Service Partner.
9. In the event the sale of the product was subject to special Credit Agreements Act, WHIRLPOOL warranty’s that the product shall be
free of latent defects and WHIRLPOOL shall at its sole option repair the product as a consequence of such defects rendering.
9.1 The client notifies WHIRLPOOL in writing immediately on becoming aware of such defects; and
9.2 The client at their cost deliver the product to the nearest WHIRLPOOL outlet.
10. WHIRLPOOL or its nominated independent contractor warrant that any repairs effected or parts replaced in terms of this warranty
will be free from defective parts or workmanship for the remaining period only of the original warranty period as stipulated in clause
one.
11. WHIRLPOOL reserves the right to require a client to furnish WHIRLPOOL with a deposit equal to an amount determined by
WHIRLPOOL or its authorized Service Partner prior to servicing the product during the warranty period which deposit shall be
refunded by WHIRLPOOL to the client should the defect, failure or malfunction of the product be covered and/or provided for by the
provisions of the warranty.
8539790
© 2003 Whirlpool Corporation.
All rights reserved. ® Registered Trademark/TM Trademark of Whirlpool, U.S.A.
Printed in U.S.A.
12/03
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