Westpac PX328, PC-EFTPOS, NPT-710 Reference Manual

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PC-EFTPOS

Reference Guide

Version 1.08

April 2008

PX328

NPT-710

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Table of Contents

PC-EFTPOS Contact Details ............................................................................................................................. 2

Introduction ........................................................................................................................................................ 2

Using PC-EFTPOS with a POS ......................................................................................................................... 3

Westpac Specific Details ................................................................................................................................... 3

Terminal Functionality Supported by Westpac ................................................................................................. 3

PC-EFTPOS Overview ...................................................................................................................................... 4

PC-EFTPOS Hardware Installation ................................................................................................................... 5

PC-EFTPOS Software Installation .................................................................................................................... 7

Function Key Menu’s ........................................................................................................................................ 8

Standalone Mode ............................................................................................................................................. 10

System Timeouts .............................................................................................................................................. 12

PC-EFTPOS Generated Response Codes ........................................................................................................ 12

Bank Generated Response Codes .................................................................................................................... 14

TMS Generated Response Codes ..................................................................................................................... 16

Argent Error Codes .......................................................................................................................................... 17

Settlement Receipts and Options ..................................................................................................................... 19

Receipt Layouts ............................................................................................................................................... 22

Trouble Shooting ............................................................................................................................................. 24

Who to Contact for Help .................................................................................................................................. 26

PC-EFTPOS Contact Details

PC-EFTPOS office hours are Monday to Friday, 8:30am to 5:30pm EST.

 PC-EFTPOS Reception: Phone (02) 9998 9800  PC-EFTPOS Website: http://www.pceftpos.com/  Support Website: http://support.pceftpos.com/  General Enquiries Email: [email protected]

Introduction

The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-EFTPOS include:

 Process Purchases, Cashout, Refunds  Process Mail/Telephone Order Transactions  Integrate to POS  Standalone EFTPOS terminal (model NPT710 only)  PSTN, Argent ISDN or WAN communications

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Using PC-EFTPOS with a POS

When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS.

When configured in Standalone Lite Mode PC-EFTPOS offers a limited functionality standalone EFTPOS pinpad. Depending on the model the pinpad can be configured to use the internal modem or an external connection via a PC.

Westpac Specific Details

 Westpac Help Desk Number: 1800 029 749  Requires a terminal ID (8 digits), Merchant ID (8 digits)  Dial-up system uses TPDU headers. The default NII is 020

Terminal Functionality Supported by Westpac

Functionality

EFTPOS Functionality:

 Purchase



 Cash Out



 Refund



 MOTO processing



 Pre-Authorisation



 Completion



 Tipping

 Training Mode



 Balance Enquiry

 Voucher Entry

 Electronic Fallback (EFB)



 EMV processing

Settlement Options

 Settlement



 Pre-Settlement



 Last Settlement

 Sub-Totals

 Summary Totals

 Shift Totals



Hardware Options:

 PX318 Pinpad

 PX328 Pinpad



 PX368 Pinpad

 NPT Terminal



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PC-EFTPOS Overview

EFT-Client Settings:

EFTPOS Control Panel

Press the control panel button on the Client settings page (above) to activate the control panel.

COM port: that the pinpad is plugged into.

Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT

Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine. NPT indicates to use the internal NPT modem.

Tracing: This is enabled by default and records information on the hard-drive to help us track down any issues.

Logon: Performs a logon to the host

Reprint: reprints last receipt

Diagnostics: Provides reports on s/w configuration and version

Setup Page:

Enter terminal details. Press APPLY and then 7410 as the password

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PC-EFTPOS Hardware Installation

PX328 EFTPOS PINpad

Supplied Equipment with terminal:

EFTPOS PINpad PINpad Power Supply

Installation Steps

1. Plug the supplied power adaptor into a

power point

2. Connect the power supplies DB9 connector into the PC Com Port that will be used for the PINpad

3. Plug the PINpad into the RJ45 connector on the powered adaptor

NPT-710 EFTPOS Terminal

Supplied Equipment with terminal:

NPT-710 Terminal Power brick and cord POS connector cable (RS232 Cable) Dial-up phone cable

Installation Steps

1. Power the terminal. Connect the brick and

cord then plug into a power point.

2. Connect the power adaptor to the power socket on the back of the terminal

3. Connect the RS232 cable (supplied) to the COM port on the back of the PC (normally COM 1)

4. For a terminal integrated to a POS, connect the other end of the RS232 cable to the RS232 connector on the back of the terminal. (The slot next to the power supply)

5. If the terminal is using the internal modem, plug the phone cable in to the phone connector on the back of the terminal.

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P66 Dialup Modem

Installation Steps

1. Power the P66 modem

2. Connect the power adaptor to the power socket on the back of the modem, and plug the cord into a

power socket.

3. Connect the P60 Load cable (modem cable) into the “PINpad” slot and the other end to the com port

on the pc.

4. Connect the Dial Up phone cable into the “Line” slot and the other end into the phone socket in the

wall.

Telstra Argent Terminal Adapter

Telstra use an ATA. Optus supply an MTA. PC-EFTPOS connects to both devices the same way.

Argent Enhanced Terminal Adaptor Back-plate

Supplied Equipment:

 P66 Modem  Power brick and cord  P60 Load Cable (Modem cable)  Dial Up Phone Cable

RS232 cable connects to here

 Argent does not need a P66 modem  The connection from ATA to PC is via a

standard 25-pin to 9-pin RS232 modem cable. This is generally not supplied by Telstra and will need to be purchased separately.

 See back-plate of ATA for correct connection

of RS232 cable.

 You will need your “POSAME” or “Argent

Terminal ID” when installing the Telstra ATA.

You can get this number from Telstra or your bank. The Telstra Argent help desk number is 1300137100 option 4. Ensure you have your Argent line number ready when you call.

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PC-EFTPOS Software Installation

1. Install Terminal

See Hardware Installation for PINpad.

2. Install Software

If the POS does not have the latest PC-EFTPOS software installed, install the software from the PCEFTPOS installation CD, or the setup file available for download from our website. Follow installation wizard closely.

3. Configure Terminal

To configure the terminal, either

 Press FUNC, 7410, ENTER, 1 and then enter the Terminal ID (8 digits) and then 2, ENTER and

enter the Merchant ID (8 digits).

 From the Client Control Panel, go to the setup page and enter the details and press APPLY. The

confirmation password is 2468

Consult your POS provider to see how the details are entered into the POS

6. TMS Logon

You must complete a successful TMS logon before you can attempt a bank logon. To do the TMS logon

press the FUNC key on the pinpad and type 102 then press ENTER. Type in 3824 for the “Access Code”

and press ENTER. The TMS logon will start. The TMS logon may take 5 minutes to complete.

5. Bank Logon

Open the PC-EFTPOS EFTPOS Control Panel and click on the “Logon” button.

6. Ready to Go

If the previous steps were successful the PINpad is ready to use.

PC-EFTPOS Client icon

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Function Key Menu’s

To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The following function menus are available:

Function Number

Description

3824

View terminal config

11112222

Switch to standalone mode

11112223

Configure Standalone mode

11112224

Configure Idle Display

11112225

Show or Hide EFTPOS Menu for standalone Mode

11113333

TMS Logon

11113334

TMS Configuration for PC-EFTPOS TMS

11114440

Show EFT-Client on POS

11114441

Show EFTSRV on POS

11114442

Show EMS-client on POS

11114455

N-TMS only

11114456

Set Date/Time in terminal

2 + 3824

TMS Configuration

4 + 3824

Turn Auto Settlement receipt printing ON/OFF

10 + 3824

Set Date/Time

102 + 3824

TMS Logon

3824 - (Maintenance Functions - Display Only)

Option

Description

Display S/W Version

Display TID

Display MID

Display PPID

Tran$end ID

SAF and TIP count.

Display Dallas Version

Card Read Test

99 + 787237 + 9 +

Option

Description

Memory Reset

Clear Batch

Clear All Reversals

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11112224 - Configure idle mode

Terminal display

Comment

FUNCTION ********

Press [FUNC] then enter [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER].

ENABLE IDLE MODE?

If the operator selects [ENTER], the terminal will revert to Idle mode after a defined timeout when in Standalone-lite mode.

ENABLE IDLE IMG

Pressing [ENTER] will allow the terminal to display its customer logo on the Idle screen.

DISPLAY THE DATE

Pressing [ENTER] will display the current date on the bottom line of the Idle display

DISPLAY THE TIME

Pressing [ENTER] will display the current time on the bottom line of the Idle display

IDLE TIMEOUT

-10 20 +10

This allows the setting of the Idle Timeout. The middle value indicates the current value (inc seconds). Selecting the function key under -10 decreases the value by 10 and the function key under the +10 increases the value by 10. Pressing [ENTER] selects the new value

11112222 - Invoke Stand-Alone Lite Mode.

This function will switch the terminal to/from standalone mode.

102, ENTER, 3824, ENTER - Connect to TMS

This function connects the terminal to TMS.

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Standalone Mode

The NPT710 and PX328 support a simple standalone mode.

Configure Standalone Mode

1. If using the internal NPT modem, ensure Dial-up parameters are set up.

2. Configure Standalone Mode options (Function 11112223), refer to table below.

3. Switch to Standalone Mode by pressing [Func] button then enter, followed by 11112222 then enter. The

terminal will prompt switch to standalone mode, press enter to accept.

Terminal display

Comment

The merchant press [FUNC].

FUNCTION ********

The merchant enters [1] [1] [1] [1] [2] [2] [2] [3] and press [ENTER]. INTERNAL PRINT?

Pressing [ENTER] will enable the terminal to use the internal printer. Pressing [CLEAR] will allow the terminal to send receipts to the POS to be printed.

USE WINDOWS DEFAULT PRINTER?

If the operator selected [ENTER] from above, this will prompt. Select [ENTER] if the default Windows printer is to be used on the POS. Select [CLEAR] if the POS printer is to be used for printing.

INTERNAL MODEM?

Pressing [ENTER] will enable the terminal to use the internal modem. Pressing [CLEAR] will allow the terminal to use the POS to send messages to and from the bank.

JOURNAL TXNS?

If both Internal Print and Internal modem were both selected, this option will be displayed. It allows the terminal to journal the transactions to the EFT-Client on the POS. It should only be selected if the POS will be connected and the Eft-client is running.

PRINT SECOND RECEIPT?

Selecting [ENTER] will allow the standalone mode to prompt for the printing of a customer receipt after the merchant receipt has been printed. Selecting [CLEAR] will only print the customer copy of debit card receipts.

SWIPE START TRANSACTIONS?

Selecting [ENTER] will allow the standalone mode to start a transaction by the customer swiping a card or selecting the option from the menu, Selecting [CLEAR] will only allow a transaction to be started by the menu.

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Using Standalone Mode

Terminal Menu Screens

The menu system represents the user interface for the terminal. The menu allows the operator to access all of the terminal functionality without the need for a POS system.

The terminals functionality is grouped with similar functions and is accessed via menus. A menu contains up to 3 menu items. Each of the menu items allows access to a function or sub menu. If the terminal as other applications installed, these menus will follow on from EFTPOS

Key

Description

ENTER

Cycles clockwise through the menus.

CLEAR

Cycles anti-clockwise through the menus.

CANCEL

Exit from Totals Sub-menu

CHQ

Selects the menu item directly above the soft function key.

SAV

Selects the menu item directly above the soft function key.

The diagram below illustrates the terminal’s menu structure

EFTPOS

PURC CASH RFND



SETTLEMENT

SETL PRE LAST



SUPERVISOR

SHFT INIT COPY 

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System Timeouts

The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface:

PINPAD

TIMEOUT

EVENT

3 seconds

PCEFTPOS Client ACK to PIN pad request

3 seconds

PCEFTPOS Client ACK to send Host message request

10 seconds

PCEFTPOS Client response to display request

10 seconds

PCEFTPOS Client response to print request

45 seconds

Host response to Financial Transaction requests

45 seconds

Host response to administration requests

45 seconds

Host response to Reversals and SAF uploads

60 seconds

Customer response to Card entry prompt

30 seconds

Customer response to Account prompt

60 seconds

Customer response to PIN entry prompt

180 seconds

PCEFTPOS Client response to insert slip request

120 seconds

PCEFTPOS Client response to verify signature request

PC-EFTPOS Generated Response Codes

CODE

DESCRIPTION

PINPAD DISPLAY

PINpad is in the Idle mode awaiting a PCEFT Client request.

READY

Invalid amount or zero amount (when not allowed) was received from the PCEFT Client System

TRAN CANCELLED

SYSTEM ERROR

No CPAT entry for swiped card.

DECLINED

No cash out allowed on credit card sales.

DECLINED

The pinpad is not logged on.

DECLINED

SYSTEM ERROR

Printer Error

The customer has exceeded the PINpad's time out limit.

TRAN CANCELLED

OPERATOR TIMEOUT

TMS Init required.

TMS INIT

REQUIRED

The operator has cancelled the transaction because of an invalid signature.

DECLINED

SIGNATURE ERROR

The operator has cancelled the transaction when a card or PIN or Account retry prompt is being displayed.

TRAN CANCELLED

BY OPERATOR

Expiry error.

DECLINED

PINpad has a Reversal and cannot be re-configured

DECLINED

REVERSAL PENDING

The PINpad is unable to process the request because it is not

TRAN CANCELLED

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CODE

DESCRIPTION

PINPAD DISPLAY

ready or the Host has rejected a Reversal or Payment advice transaction.

CANNOT PROCESS

Card rejected by Pinpad.

DECLINED

Account error.

INVALID ACCOUNT

No answer was received from the Bank for the transaction request.

DECLINED

NO RESPONSE

The PINpad has received a Host message with an incorrect System Trace Audit Number (STAN).

DECLINED

SYSTEM ERROR

The PINpad has received a Host message with an incorrect Terminal Id.

DECLINED

SYSTEM ERROR

The PINpad has received a message from the Bank that failed its authentication.

DECLINED

SYSTEM ERROR

An error code has been returned from the Tran$end network 'XX' represents the PDU error and 'YY' the PDU Code.

DECLINED

SYSTEM ERROR

A message with an incorrect length was received from the network.

DECLINED

SYSTEM ERROR

A message with an incorrect address was received from the network.

DECLINED

SYSTEM ERROR

A message with an incorrect Response Code has been received from the Bank.

DECLINED

SYSTEM ERROR

A message with an incorrect Message Type has been received from the Bank OR the message received is greater than 360 bytes.

DECLINED

SYSTEM ERROR

The luhn check on a manual card read has failed.

The month of the expiry date on a manual card read is invalid

The transaction is not supported by the pinpad.

Transaction not allowed.

Configuration required.

No cashout allowed

No refund allowed

No pre-auth allowed

General modem error

DECLINED

MODEM ERROR

No dial tone.

DECLINED

NO DIAL TONE

No Answer. The number that was dialled did not answer.

Line Busy. The number that was dialled was engaged.

No phone number programmed in terminal

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CODE

DESCRIPTION

PINPAD DISPLAY

Power fail. The terminal has power failed during processing

No Carrier. The modem lost carrier during processing

No EFT Server. The connection from the client to the EFTSRV is missing.

Bank Generated Response Codes

*For assistance with the following codes, contact your Bank.

CODE

DESCRIPTION

PINPAD DISPLAY

Approved or completed successfully

APPROVED

Declined-refer to card issuer

 Unable to obtain electronic authorisation  Call for authorisation from appropriate card issue and

then complete manual sales voucher if approved.

CONTACT BANK

Declined-issuer’s special conditions

 Unable to obtain electronic authorisation  Call for authorisation from appropriate card issue and

then complete manual sales voucher if approved.

CONTACT BANK

Invalid sequence number

 Power reset terminal  Call Westpac if problems continues

CONTACT BANK

Contact Card Issuer

 Obtain another form of payment  Cardholder to contact issuing bank

CONTACT CARD

ISSUER

Do not honour

 Obtain another form of payment  Cardholder to contact issuing bank

CANNOT PAY

Error

 Obtain another form of payment  Cardholder to contact issuing bank

CANNOT PAY

Honour with identification.

 The transaction is approved if the signature is correct  Cardholder should sign the receipt.

VERIFY SIGNATURE

Invalid Transaction

 Retry the transaction using a different account  Obtain another form of payment if the problem continues

INVALID TRANS

Invalid Amount

 Obtain another form of payment  Cardholder to contact issuing bank

CANNOT PAY

Invalid card number (no such number)

 Obtain another form of payment  Cardholder to contact issuing bank

CONTACT ISSUER

No such issuer

DECLINED

No action taken

DECLINED

Format Error

CALL HELP – FE

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CODE

DESCRIPTION

PINPAD DISPLAY

 Power reset the terminal and retry the sale  Contact Westpac if the problem continues

Bank not supported by switch

CALL HELP – NS

Expired card

DECLINED

Suspected fraud

DECLINED

Restricted card

DECLINED

Allowable PIN retries exceeded

DECLINED

No credit account

 Retry the transaction using a different account  Obtain another form of payment if the problem continues

WRONG ACCOUNT

Lost card.

 Contact Manual Credit Card Authorisations  Ask for extension 500

CONTACT ISSUER

Stolen card

 Contact Manual Credit Card Authorisations  Ask for extension 500

CONTACT ISSUER

Not sufficient funds

 Obtain another form of payment  Cardholder to contact issuing bank

CANNOT PAY

No cheque account.

 Retry the transaction using a different account  Obtain another form of payment if the problem continues

DECLINED

No savings account

 Retry the transaction using a different account  Obtain another form of payment if the problem continues

DECLINED

Expired card.

 Obtain another form of payment  Cardholder to contact issuing bank

CANNOT PAY

Incorrect PIN

 The cardholder has entered the wrong PIN  Retry transaction with different PIN

INCORRECT PIN

No card record

 Obtain another form of payment  Cardholder to contact issuing bank

DECLINED

Transaction not permitted to cardholder

DECLINED

Transaction not permitted to terminal

 Obtain another form of payment  Cardholder to contact issuing bank

INVALID TRANS

Exceeds withdrawal amount limit

 Obtain another form of payment  Cardholder to contact issuing bank

DECLINED

Restricted Card

 Obtain another form of payment  Cardholder to contact issuing bank

DECLINED

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CODE

DESCRIPTION

PINPAD DISPLAY

Security Violation

 Power reset the terminal and try again.

DECLINED

Allowable number of PIN tries exceeded

 Retry the transaction.  Seek another form of payment if the problem continues

CANNOT PAY

Issuer or switch is inoperative

 The bank is unavailable. Retry.  For credit card, check Warning Bulletin. If card checks

are valid, use paper voucher.

 For Debit card, process as a paper voucher if under the

floor limits

ISS NOT AVAIL

Duplicate transmission

 Obtain another form of payment  Cardholder to contact issuing bank

CANNOT PAY

System malfunction

 Obtain another form of payment  Cardholder to contact issuing bank

CALL HELP - SE

Advises that reconciliation totals have been reset

 A settlement has already been attempted within the last

24 hours

SETTLE N/A

MAC error * Power reset the terminal and try the transaction again.

SYSTEM ERROR

TMS Generated Response Codes

*For assistance with the following codes, contact your Bank.

CODE

DESCRIPTION

PINPAD DISPLAY

Successful TMS request.

TMS LOGON

SUCCESSFUL

Terminal cannot get pages from OS necessary for download.

TRAN CANCELLED SYSTEM ERROR N8

Application activation failed.

TRAN CANCELLED SYSTEM ERROR N8

The terminal has not been configured.

TRAN CANCELLED

SYSTEM ERROR I8

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Argent Error Codes

Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up. The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up. The display will flash continuously if call progress encounters an error condition during start-up. The table below provides a list of “start-up status codes” that the ATA will display in order of sequence when the power is being applied, the call is being set up and the configuration is being downloaded by the Argent Network Management System (NMS).

Argent Error Codes

Display Interpretation

Building Bars..........Program decompressing into memory

Steady 1 .................Power-on test executing. Dot will pulse on/off

Steady 2 ................D-channel interface active for EFTPOS

Steady 3 ................Pre-configuration in progress, learning identity

Steady 4.................Remote management in progress, configuration

Steady 5 ................Software download in progress

Steady 6 ................Reserved

Steady 7 ................Reserved

Steady 8 ................Reserved

Steady 9 ................Reserved

Steady 0 ................Reserved

Steady dot..............Normal Operation (no fault)

ATA Seven Segment Display Start-up Status Codes

Display Interpretation

Flashing 1...............Power up test fails

Flashing 2...............ISDN connection down

Flashing 3..............No carrier on EFTPOS port

Flashing 4..............Data overrun/underrun on Serial V.24 port

Flashing 5 .............No stations responding to polls on EFTPOS port

Flashing 6 .............Last call attempt failed-Channel

(X.25 fault or Argent server or NMS unavailable)

Flashing 7 .............Not applicable

Flashing 8 .............NMS has no pre-configuration to download

Flashing 9 .............NMS main configuration failure

Flashing 0 .............Not applicable

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CLNP error codes

CLNP error codes are reported as XX/YY where XX =Information code and YY=Error code as below:

Info Code Meaning

0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off

Error Code Meaning

0 No Error 1 Unknown terminal ID 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 (Reserved) 7 Not Supported 8 Destination unreachable 9 Not Supported 10 Not Supported 11-16 (Reserved) 17 Not Supported 18 Not Supported 19 (Reserved) 20 Not Supported 21 Not Supported 22 Undefined Symbolic Host Address 23 Invalid Station for Terminal 24 Invalid Command from Terminal 25 Not Supported 26 Not Supported 27-29 (Reserved) 30 No Data in PDU 31 Not Supported 32 Unknown Host 33 Not Supported

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Settlement Receipts and Options

Pre-Settlement Receipt

------------------------

MERCHANT NAME

MERCHANT ADDRESS 1

MERCHANT ADDRESS 2

TERMINAL ID xxxxxxxx

Terminal ID of terminal

SEQUENCE NO 999999

STAN

PRE SETTLEMENT AS AT

DD/MM/YY HH:MM 999999

PRE SETTLEMENT SUMMARY

CREDIT CARD

Bank totals for credit and Debit

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

nnn $$$$$$$.cc

DEBIT CARD (chq/sav)

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

Cash nnn $$$$$$$.cc

nnn $$$$$$$.cc

TOTALS

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

Cash nnn $$$$$$$.cc

nnn $$$$$$$.cc

Not For Value Totals

Totals for non bank affiliated cards.

CREDIT CARD

Auth nnn $$$$$$$.cc

DINERS

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

AMEX

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

JCB

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

GREETING TEXT 1

GREETING TEXT 2

------------------------

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Settlement Receipt

------------------------

MERCHANT NAME

MERCHANT ADDRESS 1

MERCHANT ADDRESS 2

TERMINAL ID xxxxxxxx

Terminal ID of terminal

SEQUENCE NO 999999

STAN

PRE SETTLEMENT AS AT

DD/MM/YY HH:MM 999999

PRE SETTLEMENT SUMMARY

CREDIT CARD

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

nnn $$$$$$$.cc

DEBIT CARD (chq/sav)

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

Cash nnn $$$$$$$.cc

nnn $$$$$$$.cc

TOTALS

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

Cash nnn $$$$$$$.cc

nnn $$$$$$$.cc

Not For Value Totals

CREDIT CARD

Auth nnn $$$$$$$.cc

DINERS

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

AMEX

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

JCB

Purch nnn $$$$$$$.cc

Ref nnn $$$$$$$.cc

GREETING TEXT 1

GREETING TEXT 2

------------------------

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Shift Totals Receipt

------------------------

MERCHANT NAME

MERCHANT ADDRESS 1

MERCHANT ADDRESS 2

SHIFT TOTALS

DD/MM/YY HH:MM 999999

TERMINAL ID ttttttttttt

SHIFT TOTAL

SUMMARY

PURCHASE nnn $$$$$$$.cc

Totals calculated by terminal

CASH OUT nnn $$$$$$$.cc

TIPS nnn $$$$$$$.cc

REFUND nnn $$$$$$$.cc

NET nnn $$$$$$$.cc

OFFLINE nnn $$$$$$$.cc

------------------------

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Receipt Layouts

Logon Receipt

---------------------------

MERCHANT NAME

MERCHANT ADDRESS 1

MERCHANT ADDRESS 2

TERMINAL ID tttttttt

SEQUENCE NO 999999

System Trace Audit Number

************************

dd/mm/yy hh:mm

If a response is received from the host within the allowed communication

timeout period, then the date from the host’s response message shall be

printed, otherwise the terminal’s local date shall be printed.

LOGON SUCCESSFUL

APPROVED - otherwise error lines

PLEASE RETAIN FOR

YOUR RECORDS

GREETINGLINE 1

GREETINGLINE 2

---------------------------

Debit Card Receipt

---------------------------

MERCHANT NAME

MERCHANT ADDRESS 1

MERCHANT ADDRESS 2

CUSTOMER COPY

TERMINAL ID tttttttt

CARD cccccc…ccc

Card number

ACCT TYPE YYYYYYY

Where YYYYYY is either Credit or Debit

tttttttt AUD $$$$$$.cc

tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount

Cccccccc AUD $$$$$$.cc

Cash out (only appears if a cash out amount is present)

TOTAL AUD $$$$$$.cc

Total transaction record amount. For a two part transaction, it shall be

the sum of both the purchase and cash out amounts. The “AUD” shall be

printed immediately to the left of the most significant digit.

dd/mm/yy hh:mm

If a response is received from the host within the allowed communication

timeout period, then the date from the host’s response message shall be

printed, otherwise the terminal’s local date shall be printed.

APPROVED 00

Approved or Declined Text

AUTH NUMBER aaaaaa

Where aaaaaa is the Auth number returned from the bank

GREETING LINE 1

GREETING LINE 2

---------------------------

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Confidential Page 23 6/4/2008

Merchant Receipt for signature

---------------------------

MERCHANT NAME

MERCHANT ADDRESS 1

MERCHANT ADDRESS 2

CUSTOMER COPY

TERMINAL ID tttttttt

CARD cccccc…ccc

Card number

ACCT TYPE YYYYYYY

Where YYYYYY is either Credit or Debit

tttttttt AUD $$$$$$.cc

tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount

Cccccccc AUD $$$$$$.cc

Cash out (only appears if a cash out amount is present)

TOTAL AUD $$$$$$.cc

Total transaction record amount. For a two part transaction, it shall be the sum of both the purchase and cash out amounts. The “AUD” shall be printed immediately to the left of the most significant digit.

X___________________

SIGNATURE

dd/mm/yy hh:mm

If a response is received from the host within the allowed communication timeout period, then the date from the host’s response message shall be printed, otherwise the terminal’s local date shall be printed.

APPROVED 00

Approved or Declined Text

AUTH NUMBER aaaaaa

Where aaaaaa is the Auth number returned from the bank

GREETING LINE 1

GREETING LINE 2

---------------------------

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Confidential Page 24 6/4/2008

Trouble Shooting

Installation Problems

PINpad offline

The most common reason for this error message is that the PINpad is not connected to the PC correctly.

 Check the power to the PINpad. The PINpad should be showing something on its display screen.  Check the PINpad is connected to the COM port on the PC  Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually

COM1.

No Response from bank to logon

 Check the terminal and merchant ID from the logon receipt  Have the bank verify that the terminal ID being used is setup on the bank system  If the TID is correct at the bank, check the EFTSRV settings to ensure the message is being sent to

the correct bank.

Client Offline

This error means that one of the following has occurred:

 The most common cause of this error on a correctly installed machine is that there are more than one

application running that uses our EFTPOS system. Examples are the POS system and our test POS system. There can only be one POS running. Shutdown any other applications that may also use EFTPOS.

 The EFT client is not running (or installed). Check if the client icon (little cents sign) is on the task

bar near the clock. (Warning…. Not all POS system shows the task bar). Start client by rebooting POS.

Certain cards won’t process

If the EFTPOS system only fails on Refunds, American Express or Diners cards or Cash Out the bank may have disabled them. Check with the bank to see if they are enabled on your terminal settings.

Hardware Problems

Hardware error troubleshooting

 Try to access one of the supported functions by pressing the function key  If the PINpad goes into maintenance functions the PINpad hardware is working  If the PINpad will not respond, it is probably broken  Check power & cables  If possible try another PINpad on this power point  If there is still no activity on the PINpad screen the PINpad is probably broken

PINpad issues that may require a replacement

 Card reader fails card reading on call cards  PINpad has been dropped and the display is smashed  Missing keys on keyboard  Non-responsive keys on keyboard. Re-power on PINpad and try keys again before replacing  If the PINpad display contains the text APPLI NOT OK, then the PINpad has lost its software.

Return the PINpad for repair

 If the terminal response code 63 or 96 after an RSA logon, the PINpad has lost its keys. Return the

PINpad for repair.

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Confidential Page 25 6/4/2008

Communication Problems

The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it’s advised to re-run the installation wizard and answer the questions correctly.

 Ensure all cables are plugged in correctly  Check that the modem is getting power. The power indicator on the power pack is on. The modem

will click while connecting & disconnecting to the power supply

 Check that the modem is connected to a COM port on the PC  Ensure the correct COM port is configured in EFT server (Lines tab)  If you are using a PABX line (ie dial 0 for outside line) the number dialled will need to be prefixed

eg 0,1800032027

Common Dial-up Errors

No Dial Tone ~ Check the phone is connected Line Busy ~ Check phone number and PABX No Answer ~ Check phone number and PABX No Carrier ~ Check modem settings to see if correct for this bank

Argent Line

An Argent line needs to be configured to run the AABP Protocol at 9600bps. Ensure that Telstra installs this type of line. Telstra will provide an Argent Terminal Adaptor (ATA) and an ISDN line.

Argent Terminal Adaptor Connection to the PC

The Argent TA must be connected to the PC

 Via a 25-pin (V.24 port on TA) to 9-pin (COM port on PC) standard RS-232 modem cable (available

from any PC or Electronics Store)

This connection will fail if….

 The cable is incorrect, you CANNOT use a null-modem cable (type 1), and you must use a standard

RS232 modem cable.

 The incorrect COM port is configured for the Argent line in EFT server (lines tab)

If the Argent ATA display is a steady dot, then the Argent ATA is configured for AABP and is ready to be connected to the PC running the EFTSRV software.

CLNP Errors

If the EFTSRV can communicate with the ATA, then errors will be reported via CLNP error codes on the display receipt. (Refer to error codes on page 25)

The most common errors are: X8 CNP 01 08 ~ this means that the Argent systems can’t communicate with the bank. Check the POS ame and the Host Address, and then call Telstra.

X8 CNP 01 01 ~ this means that the POSAME is wrong. Confirm it with Telstra.

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Confidential Page 26 6/4/2008

Who to Contact for Help

For a financial Transaction enquiry:

Westpac Help Desk 1800 029 749

For hardware and software assistance:

Your POS vendor

Credit Card Authorisations Visa MasterCard 1800 999205 Amex & JCB 1300 363 614 Diners 1800 331 112

For assistance with Argent:

Telstra Argent Help Desk 1300 137 100 option 4

PC-EFTPOS

(02) 9998 9800 Monday to Friday 9am to 5pm

Email: [email protected] Web: www.pceftpos.com.au

The web site contains full installation diagrams and instructions.